NORTH TERMINAL MAY 2013
HOW ARE WE PERFORMING? During May, Gatwick worked with our airlines and handling agents to ensure 97.9% of flights at the North Terminal had their bags delivered within 55 minutes.
HERE’S HOW OUR BUSIEST AIRLINES IN THE NORTH TERMINAL ARE PERFORMING
Airline Handling agent First bag within Last bag within PERFORMANCE 20 mins of aircraft 55 mins of aircraft Flights within Flights outside arriving on stand arriving on stand the 55 minute the 55 minute % (of flights) % (of flights) service standard service standard Emirates Servisair 93.2% 100.0% 93 0 Royal Air Maroc Servisair 84.6% 100.0% 13 0 Air China Swissport 78.6% 100.0% 14 0 easyJet Menzies 73.3% 99.4% 2552 15 easyJet Switzerland Menzies 86.3% 99.3% 145 1 British Airways Swissport 56.0% 98.0% 1807 37 Air Vietnam Swissport 59.1% 95.5% 21 1 Turkish Air Menzies 70.7% 93.3% 70 5 Caribbean Airlines Swissport 71.4% 92.9% 13 1 Thomson Airways Swissport 47.1% 92.5% 566 46
Baggage delivery performance is determined by the time of arrival - indicated by the ‘on chocks’ time supplied by the airlines’ handling agents and the delivery to the baggage carousel, measured by Gatwick Airport. SOUTH TERMINAL MAY 2013
HOW ARE WE PERFORMING? During May, Gatwick worked with our airlines and handling agents to ensure 99.1% of flights at the South Terminal had their bags delivered within 55 minutes.
HERE’S HOW OUR BUSIEST AIRLINES IN THE SOUTH TERMINAL ARE PERFORMING
Airline Handling agent First bag within Last bag within PERFORMANCE 20 mins of aircraft 55 mins of aircraft Flights within Flights outside arriving on stand arriving on stand the 55 minute the 55 minute % (of flights) % (of flights) service standard service standard Ryanair Servisair 96.6% 100.0% 235 0 Aurigny Menzies 90.8% 100.0% 173 0 Flybe Menzies 85.4% 99.7% 753 2 easyJet Menzies 80.7% 99.6% 1918 7 Norwegian Air Shuttle Servisair 76.3% 99.5% 637 3 TAP Air Portugal Swissport 80.0% 99.1% 114 1 Aer Lingus Menzies 86.4% 99.1% 334 3 Monarch Swissport 85.8% 98.4% 556 9 Virgin Atlantic Swissport 96.4% 97.6% 163 4 Thomas Cook Swissport 71.8% 96.8% 268 9
Baggage delivery performance is determined by the time of arrival - indicated by the ‘on chocks’ time supplied by the airlines’ handling agents and the delivery to the baggage carousel, measured by Gatwick Airport.