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Change Rings in for Phone Users Landing Trade Newsletter – August 2013 FINNAIR HAS JOINED THE TRANSATLANTIC JOINT BUSINESS Our oneworld® partner, Finnair, have officially entered into the transatlantic joint business. The airline joins British Airways, Iberia, American Airlines and British Airways’ subsidiary, OpenSkies, into the transatlantic alliance, with Finnair’s direct daily service between Helsinki and New York JFK. Finnair’s Helsinki home provides a fast and convenient transfer hub for customers. WELCOME TO British Airways’ codeshare is also now added to Finnair flights from Helsinki to seven THE LATEST short haul European destinations including Riga, Tallinn and Vilnius, plus five Finnish domestic destinations. These routes provide additional ‘back and beyond’ choices for EDITION OF THE our customers. BRITISH AIRWAYS NEWSLETTER CHANGE RINGS IN FOR PHONE USERS LANDING WITH BRITISH AIRWAYS July has been a fantastic month for British Airways has become the first airline in Europe to allow its customers to switch Britain. The weather has been glorious, our various sports stars have seen off all on their mobile phones and other handheld electronic devices after landing. challengers and of course the nation has Previously, customers have been forced to wait until their aircraft has come to a complete rejoiced as the waiting is finally over and stop and the doors were opened before they could use their iPads, Kindles, eReaders we welcome the latest additions into the and mobile phones. Now, once the aircraft has vacated the runway, cabin crew will make family. And if the excitement of our new Airbus A380 and Boeing 787 Dreamliner an announcement to customers to let them know they can use their handheld mobile isn’t enough, the Duke and Duchess of devices. It will apply to every British Airways flight landing around the world, not just in the Cambridge celebrated the birth of a UK and Europe. The changes do not yet apply to BA CityFlyer. bouncing baby boy too! The approach by British Airways to the CAA was made in response to feedback In this month’s newsletter you can find from our customers. Customers on departing flights will still need to turn off all out about the latest member to join the their handheld electronic devices when the aircraft leaves the gate, in line with transatlantic joint business, and another current regulations. ground breaking innovation at our airline. Plus, as usual, we’ve got the latest services and flight changes to keep you right up to date. MAIN CABIN EXTRA ON AMERICAN AIRLINES I hope you have a great month. Now business travellers can stretch out with up to six inches of additional legroom in Warm regards, a Main Cabin Extra seat. In addition to the comfort of extra space, Main Cabin Extra seats are located close to the front of the plane, so these passengers are among the first to exit the aircraft. Main Cabin Extra passengers will also enjoy early boarding, providing more time to get settled in. Main Cabin Extra is now available on the majority of American Airlines’ fleet. Along with Main Cabin Extra seats, American Airlines are focused on enhancing the travel experience by modernising their fleet, refurbishing Admirals Club® Jackie Clark, lounges and expanding Wi-Fi to all domestic flights, and to additional International Trade Sales Manager flights forthcoming. NEW SERVICE FROM LCY-DUS INFO BYTES British Airways is starting services from London City Airport to Dusseldorf, the Baggage Information international business and financial centre of Germany. Flights will launch on Maximum checked bag dimensions - September 1 with three well timed services a day, making it possible to do a full day’s 190cm x 75cm x 65cm (75in x 29.5in x 25.5in). business in either city. Hand baggage allowance - Customers can As well as being a key business city, Dusseldorf is also known for its arts. The city is take one standard-sized bag 56cm x 45cm home to the Academy of Fine Arts and every year over four million visitors attend x 25cm (22in x 18in x 10in) plus one laptop, the largest funfair on the Rhine river. briefcase or handbag sized 45cm x 36cm x 20cm (18in x 14in x 8in). When boarding the aircraft, all hand luggage must fit within the allowance, including any purchases made at the airport. Hand Baggage Only fares applicable to short haul routes to/from London Gatwick only - If an Emerald or Sapphire cardholder purchases a Hand Baggage Only fare and subsequently pays to check in a bag, they are able to check in up to 32kg. Children (2-11 years) - Have the same allowance as adults, plus one fully-collapsible pushchair (stroller) and one car seat. Infants (under 2 years) - Can have one standard sized bag (except hand baggage only fares) plus one fully collapsible TERMINAL AND SCHEDULE CHANGES pushchair (stroller) and one car seat. It is not possible to pay to take extra bags for FOR WINTER 2013 an infant. • Flights to Bucharest will switch from Terminal 3 to Terminal 5 Frequent flyer allowances - Additional frequent flyer allowances apply to all • New Sunday frequency for London Heathrow - Hyderabad customers travelling on the same booking. • New Sunday frequency for London Heathrow - Mexico Sporting equipment - Free of charge if taken • Increase daily rotation for London Heathrow - Milan Linate as part of free checked baggage allowance; • Reduced Friday rotation for London Heathrow - Belfast charged as extra bag if taken in addition to free checked baggage allowance. • Reduced Friday rotation for London Heathrow - Rotterdam Travelling in more than one cabin - For • Reduced Saturday rotation for London Heathrow - Glasgow itineraries involving more than one cabin, e.g. • Reduced Saturday rotation for London Heathrow - Geneva outbound in economy and return in business class, the most generous baggage allowance • Reduced Saturday rotation for London Heathrow - Zurich applies across the whole journey. Travelling with separate tickets - For itineraries involving travelling on separate EARN A ONEWORLD ‘DIPLOMA’ THROUGH tickets, the baggage allowance for each ticket ALLIANCE’S NEW RTW ACADEMY applies individually. Travelling with our partners - For itineraries oneworld has created an interactive e-learning tool to educate travel agents on how to involving flights operated by British Airways, sell oneworld products correctly and confidently. The fun and informative 30-minute American Airlines, Iberia and Japan Airlines training module leads the participant through a series of oneworld product lessons, with the most generous baggage allowance applies across the whole journey. Other interactive exercises, video, text, images and award for completion. oneworld carriers might have different The first chapter delivers a strong sales message – how to sell oneworld fare products to baggage policies but they will not be customers – in addition to the commands and entries needed to book these products honoured when travelling with through GDS systems. British Airways. Its aim is to provide you with an overall introduction to the family of oneworld fare products, but with a focus on the flagshipone world Explorer fare. The training programme also incorporates the use of the online Travel Planner, available via oneworld.com, as a tool to enable agents and customers to build and price their oneworld Explorer round-the- world itinerary easily and quickly. Upon completion of the module, agents will earn a certification proclaiming them ‘Round- the-World Explorer Specialist’. Other modules will follow in the next few months. To try out the module, go to travelagent.oneworld.com.
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