Strategic Integration Between U.S. Airways and Iberia in One World José G
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ICE 90620 IS Uppfaera Saga Lounge Skjal 11.Indd
Saga Lounge Keflavík Airport DO YOU HAVE ACCESS TO THE ICELANDAIR SAGA LOUNGE? Saga Premium Premium Vildarkort passengers Landsbankans Access to Saga Lounge � � � � � � � � � Yes Access to Saga Lounge � � � � � � � � � Yes Can I invite a guest? � � � � � � � � � � � � � � � � No Can I invite a guest? � � � � � � � � � � � � � � � � No Icelandair Saga Gold Premium Vildar viðskiptakort Access to Saga Lounge � � � � � � � � � Yes Landsbankans Can I invite guests? � � � � � � � � � � � � � � � � Yes Access to Saga Lounge � � � � � � � � � Yes Can I invite a guest? � � � � � � � � � � � � � � � � No Icelandair Saga Silver Access to Saga Lounge � � � � � � � � � Yes World Elite Mastercard Can I invite a guest? � � � � � � � � � � � � � � � Yes – Issued by Arion Bank Access to Saga Lounge � � � � � � � � � Yes Mastercard Icelandair Can I invite a guest? � � � � � � � � � � � � � � � � No Business – Issued by Kreditkort Platinum Business Travel Access to Saga Lounge � � � � � � � � � Yes – Issued by Arion Bank Can I invite a guest? � � � � � � � � � � � � � � � � No Access to Saga Lounge � � � � � � � � � Yes Can I invite a guest? � � � � � � � � � � � � � � � � No Mastercard Icelandair Platinum Business Platinum Card – Issued by Kreditkort – Issued by Kvika Access to Saga Lounge � � � � � � � � � Yes Access to Saga Lounge � � � � � � � � � Yes Can I invite a guest? � � � � � � � � � � � � � � � � No Can I invite a guest? � � � � � � � � � � � � � � � � No Mastercard Icelandair Premium – Issued by Kreditkort Access to Saga Lounge � � � � � � � -
How to Get to the Galapagos Islands
Specialist Galapagos Trip Advisors Lowest Price Guaranteed #1 Online Seller of Galapagos Tours Free Trip Planning Special Oers ARRIVING FROM EUROPE Carriers: KLM, LUFTHANSA, IBERIA, LAN, AVIANCA, AIR FRANCE, How to Get to the BRITISH AIRWAYS, AMERICAN AIRLINES, UNITED-CONTINENTAL AIRLINES, DELTA Routes: From local airport connecting in Madrid or Amsterdam directly or other European city connecting to the US. Galapagos Islands Possible stops in Central or South America ARRIVING FROM JAPAN, CHINA & REST OF ASIA Carriers: KLM, LUFTHANSA, ALL NIPPON AIRWAYS, AIR CHINA, JAPAN AIRLINES, AMERICAN AIRLINES, UNITED-CONTINENTAL ARRIVING FROM THE UNITED STATES & CANADA AIRLINES, DELTA Carriers: AMERICAN AIRLINES, UNITED-CONTINENTAL AIRLINES , Routes: DELTA, COPA, AIR CANADA, LAN, AVIANCA, AEROMEXICO, TAME From Beijing connecting in Atlanta, Houston, Los Angeles, Routes: Local airport-connecting ight in Atlanta, Houston, Frankfurt, or Tokyo. Miami or New York-Quito. From Tokyo connecting in Amsterdam, Atlanta, Dallas, Possible stops in Central or South America Houston, Washington. Possible stops in Central or South America. ARRIVING FROM AFRICA Carriers: KLM, AIR FRANCE, SOUTH AFRICAN AIRWAYS, IBERIA Routes: From your nearby international airport connecting to a major international airport in Europe or Brazil. Possible stop in South America. ARRIVING FROM AUSTRALIA & NEW ZEALAND ARRIVING FROM INDIA OR THE MIDDLE EAST Carriers: QUANTAS, LAN, AIR NEW ZEALAND, AMERICAN Carriers: KLM, LUFTHANSA, AIR FRANCE, AIR INDIA, IBERIA, DELTA, AIRLINES, UNITED-CONTINENTAL AIRLINES, DELTA EGYPTAIR, EMIRATES, AMERICAN AIRLINES, UNITED-CONTINENTAL Routes: From Sydney or Auckland connecting in Chicago, AIRLINES San Francisco, Los Angeles, New York, or Santiago (Chile). Routes: From your nearby international airport connecting to a Possible stops in North or South America. -
Flight Options to Marseille
(Some of the) Flight options to Marseille Most of the search was done for flights on the 15th and 17th May. The lines in light red are for other dates. This list is obviously non exhaustive, as there are always many options available, but it gives some indications and suggestions. From Barcelona 15/5 15.50-17.00 Iberia / Vueling To Barcelona 17/5 22.20-23.30 Vueling 17/5 22.15-23.20 Iberia From Rome FCO 15/5 15.30-16.55 Alitalia 15/5 17.15-18.50 Ryanair 15/5 14.40-16.10 Iberia / Vueling To Rome FCO 17/5 15.15-16.40 Ryanair 17/5 16.45-18.05 Vueling From Athens Via Rome (15/5) 13.25-16.55 Alitalia Via Munich (15/5) 13.10-17.10 Lufthansa Via Munich (15/5) 8.35-13.05 Lufthansa To Athens Via Munich (17/5) 6.30-12.20 Lufthansa Direct (18/5) 18.20-21.55 Aegean Airlines Via Rome (18/5) 17.45-00.45 Alitalia From Lisbon 15/5 14.00-17.20 Ryanair 15/5 8.10-11.25 Tap Air To Lisbon 17/5 17.45-19.10 Ryanair 17/5 12.05-13.25 Tap Air 17/5 18.25-19.50 Tap Air From Tunis 15/5 7.25-10.00 Tunisair 15/5 12.25-15.00 Tunisair 15/5 17.15-19.50 Tunisair 15/5 19.20-21.55 NouvelAir Tunisie To Tunis 17/5 21.50-22.20 Tunisair 17/5 15.50-16.25 Tunisair 18/5 10.50-11.25 Tunisair 18/5 Many other flights From Madrid 15/5 10.20-12.00 Iberia 15/5 16.50-18.30 Iberia 15/5 21.30-23.10 Iberia To Madrid 17/5 15.20-17.10 Ryanair 17/5 19.00-20.50 Iberia 18/5 13.55-15.45 Ryanair 18/5 12.30-14.20 Iberia From Milan 15/5 8.35-9.45 Twinjet 15/5 20.25-21.35 Twinjet 15/5 Several one stop flights To Milan 17/5 20.25-21.35 Twinjet 18/5 via Lyon 7.40-10.30 Air France 18/5 via Paris 6.00-9.50 -
Airbaltic: Drivers of Economic Growth in Regions
airBaltic: Drivers of Economic Growth in Regions 1 November, 2011 airBaltic highlights 11 November,November, 20112011 The Airline Pacesetter Award airBaltic 2010 Airline of Year 2009/10 in Europe by ERA ATW Phoenix Award 2010 (Oscar of the airline industry) 2010 in figures: 3.2million passengers, 69% load factor, +16% growth airBaltic flights from Riga 2011 11 November,November, 20112011 airBaltic total growth +16% passenger flows 2010, 1.3 m 1 1 November, 2011 . 3 m 0 .6 m Riga airport passenger growth 6 0 0 0 5 0 0 0 4 0 0 0 3 0 0 0 2 0 0 0 2 200 1 0 0 0 1 828 0 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 200 341 310 392 491 497 531 555 1 November, 2011 562 574 623 633 1 878 712 2 495 3 160 3 690 1 060 4 200 4 663 5 000 2 2003 2004 2005 2006 2007 2008 2009 2010 2011* * E stimated Riga establishing its place, airports by passengers 2010, mln 1 November, 2011 12,8 19,0 8,3 4,6 50,8 21,5 8,7 22,3 6,6 Airports (combined where applicable) by annual passengers 2010, in mln airBaltic passenger growth 4 000 000 3 500 000 3 000 000 2 500 000 2 000 000 1 500 000 1 000 000 500 000 0 12 806 1995 106 127 151 385 1996 173 652 1997 194 224 1998 218 270 1999 248 710 2000 262 212 2 590 357 336 367 2 008 522 2001 1 037 925 2 757 404 3 206 735 589 229 1 425 277 3527409 2002 1 November, 2011 2003 2004 2005 2006 2007 2008 2009 2010 2011E airBaltic 15 minute punctuality 89,00% 88,00% 87,80% 87,00% 86,00% 85,00% 84,00% 83,40% 83,00% 82,00% 81,00% 2010 2011Jan-Aug Essential differences between transfer and point-to-point models November 1, 2011 Development of a transfer-hub transforms the risk-profile November 1, 2011 Number of Maximum number of Routes markets served Point to Transfer Point Hub Increases number of markets that can be served on an exponential basis Enables capacity to be allocated where demand 2 4 6 (or yield) is highest 3 6 12 Minimises dependence on individual markets, 4 8 20 5 10 30 economies, currencies 6 12 42 It needs 7 14 56 – “Critical mass” 8 16 72 9 18 90 – Attractive pricing across the range of 10 20 110 markets …. -
Prof. Paul Stephen Dempsey
AIRLINE ALLIANCES by Paul Stephen Dempsey Director, Institute of Air & Space Law McGill University Copyright © 2008 by Paul Stephen Dempsey Before Alliances, there was Pan American World Airways . and Trans World Airlines. Before the mega- Alliances, there was interlining, facilitated by IATA Like dogs marking territory, airlines around the world are sniffing each other's tail fins looking for partners." Daniel Riordan “The hardest thing in working on an alliance is to coordinate the activities of people who have different instincts and a different language, and maybe worship slightly different travel gods, to get them to work together in a culture that allows them to respect each other’s habits and convictions, and yet work productively together in an environment in which you can’t specify everything in advance.” Michael E. Levine “Beware a pact with the devil.” Martin Shugrue Airline Motivations For Alliances • the desire to achieve greater economies of scale, scope, and density; • the desire to reduce costs by consolidating redundant operations; • the need to improve revenue by reducing the level of competition wherever possible as markets are liberalized; and • the desire to skirt around the nationality rules which prohibit multinational ownership and cabotage. Intercarrier Agreements · Ticketing-and-Baggage Agreements · Joint-Fare Agreements · Reciprocal Airport Agreements · Blocked Space Relationships · Computer Reservations Systems Joint Ventures · Joint Sales Offices and Telephone Centers · E-Commerce Joint Ventures · Frequent Flyer Program Alliances · Pooling Traffic & Revenue · Code-Sharing Code Sharing The term "code" refers to the identifier used in flight schedule, generally the 2-character IATA carrier designator code and flight number. Thus, XX123, flight 123 operated by the airline XX, might also be sold by airline YY as YY456 and by ZZ as ZZ9876. -
IAG Results Presentation
IAG results presentation Full Year 2019 28 February 2020 2019 Highlights Willie Walsh, Chief Executive Officer Continued progress against strategic objectives FY 2019 strategic highlights • Strengthen portfolio of world-class brands and operations − Announced planned acquisition of Air Europa, subject to regulatory approvals − British Airways new Club Suite on 5 aircraft (4 A350s, 1 B777) and in-flight product enhancements (amenities, catering, new World Traveller Plus seat, Wi-Fi rollout. Revamped lounges – Geneva, Johannesburg, Milan, New York JFK, SFO − Iberia Madrid lounge refurbishment and completion of premium economy long-haul rollout − Strong NPS increase by 9.5 points to 25.8, driven by British Airways and Vueling, target of 33 by 2022 − LEVEL expansion at Barcelona and roll-out to Amsterdam • Grow global leadership positions − North America traffic (RPK) growth of 3.6% − New destinations – Charleston (BA), Minneapolis (Aer Lingus), Pittsburgh (BA) − LEVEL – new route Barcelona to New York − Latin America and Caribbean traffic growth of 15.6% − Iberia - higher frequencies on existing routes − LEVEL – new route Barcelona to Santiago − British Airways – increased economy seating ex-LGW on Caribbean routes − Intra-Europe traffic growth of 3.8% - Domestic +10.1% (mainly Spain), Europe +2.2% − Asia traffic growth of 5.0% – British Airways new routes to Islamabad and Osaka, signed joint business agreement with China Southern Airlines • Enhance IAG’s common integrated platforms − Launched ‘Flightpath net zero’ carbon emissions by 2050 -
Finnair Takes-Off to Chat-Centred Customer Service and Shuts Down Some of Their Traditional Service Channels After 5X Efficiency Increase
Finnair takes-off to chat-centred customer service and shuts down some of their traditional service channels after 5x efficiency increase Executive Summary Finnair is one of the most innovative, With 60,000 monthly contacts, Finnair was looking to safest and longest-operating airlines improve the efficiency of their customer service team, in the world. Finnair’s route network as well as to increase their focus on their online sales connects Asia, North America and the channels. Using giosg, they now process over 16,000 of northern regions of Europe and beyond those monthly contacts through live chat. With each through its hub at Helsinki Airport. agent looking after 3-7 conversations simultaneously, Finnair has been able to shut down some of the traditional, more expensive customer service channels. Challenges In 2014 Finnair was faced with a predicament- The “Our agents love the swimlane interface of team was keen to provide excellent customer service the giosg console. They are always up to to achieve a customer satisfaction score of 4.4/5. speed with the routes and ticket class visitors However, they were also painfully aware of the are looking at and are able adjust their associated costs of both the phone and email service service accordingly.” channels. At the same time, their web traffic was on the rise, their customers were eager to book flights, Satu Karaksela Service Manager, Finnair make changes and access flight information online, putting pressure on Finnair to make the service more convenient for online customers. For more information: www.giosg.com Chat window opens proactively when service need Because not everything can be predicted, Finnair has is recognised placed the chat button on almost every page of their site (except for the homepage), so their online visitors Finnair reviewed three potential chat providers, can reach customer service whenever they need them. -
Case No COMP/M.2672 - SAS / SPANAIR
EN Case No COMP/M.2672 - SAS / SPANAIR Only the English text is available and authentic. REGULATION (EEC) No 4064/89 MERGER PROCEDURE Article 6(1)(b) NON-OPPOSITION Date: 05/03/2002 Also available in the CELEX database Document No 302M2672 Office for Official Publications of the European Communities L-2985 Luxembourg COMMISSION OF THE EUROPEAN COMMUNITIES Brussels, 05/03/2002 SG (2002) D/228776 In the published version of this decision, some PUBLIC VERSION information has been omitted pursuant to Article 17(2) of Council Regulation (EEC) No 4064/89 concerning non-disclosure of business secrets and other confidential information. The omissions are shown thus […]. Where possible the information omitted has been replaced by ranges of figures or a MERGER PROCEDURE general description. ARTICLE 6-1(b) DECISION To the notifying party Dear Sirs, Subject: Case No COMP/M.2672 - SAS/Spanair Notification of 4.2.2002 pursuant to Article 4 of Council Regulation No 4064/89 1. On 4.2.2002, the Commission received a notification of a proposed concentration pursuant to Article 4 of Council Regulation (EEC) No 4064/891 (“The Merger Regulation) by which the undertaking Scandanavian Airlines Systems Denmark-Norway- Sweden (SAS) proposes to acquire sole control of Spanair Holding S.L (Spanair) within the meaning of article 3 (1) (b) of the aforementioned Council Regulation, through a purchase of shares. 2. After examination of the notification, the Commission has concluded that the notified operation falls within the scope of Council Regulation (EEC) No 4064/89 and does not raise serious doubts as to its compatibility with the common market and with the EEA Agreement. -
Qantas and Emirates
Qantas & Emirates: A New Global Aviation Partnership 6 September 2012 1 Qantas & Emirates A new global aviation partnership • 10 year partnership –most significant alliance in Qantas’ history • Benefits‐sharing model, collaboration beyond codesharing • Vastly expanded shared network –new Dubai hub • Comprehensive network solution for Europe • Facilitates network restructure to transform Asian offering • Unprecedented benefits to Qantas customers • Integrated frequent flyer proposition MAJOR STEP IN TRANSFORMING QANTAS INTERNATIONAL Note: All stated characteristics of the partnership are subject to regulatory approval. 2 Qantas & Emirates Benefits‐sharing model, collaboration beyond codesharing MARGIN SHARE: COMMISSION: QANTAS FREQUENT FLYER Trunk routes Non‐trunk routes (QFF) • Leading global network – Qantas, Jetstar, Emirates and Europe Subcontinent oneworld services LHR • Vastly expanded opportunities DXB Middle East to earn and redeem points DXB Asia Asia (KUL, BKK & SIN) Africa • Reciprocal tier status benefits AU – Lounge access –Priority check‐in & boarding NZ Asia JQ intra‐Asia –Baggage AU Trans‐Tasman Qantas Group (QF / JQ) NZ Emirates Dom AU Dom NZ (QF / JQ) (JQ) BENEFITING ALL PARTS OF THE GROUP: QANTAS, JETSTAR AND QFF Note: Jetstar cooperation yet to be finalised. 3 Unparalleled Access Europe, Middle East and North Africa TODAY’S ONE‐STOP PROPOSITION PROPOSED COMBINED NETWORK Frankfurt, Paris, Helsinki and Rome1 London London Europe Europe Dubai North Africa Middle East Singapore Australia Australia • 45 weekly services to Singapore hub • ~100 weekly services to Dubai hub • 5 one‐stop destinations to Europe • 33 one‐stop destinations to Europe2 - London (Heathrow) and Frankfurt on Qantas aircraft - London (Heathrow) on Qantas aircraft • No one‐stop service to Middle East or North Africa • 31 one‐stop services to Middle East or North Africa • Multiple partners – limited integrated customer proposition • One partner –integrated customer proposition 1. -
An Airline Which Operated Only the First Leg of a Connecting Flight in One Member State Can Be Sued Before the Courts of The
Court of Justice of the European Union PRESS RELEASE No 28/18 Luxembourg, 7 March 2018 Judgment in Joined Cases C-274/16, C-447/16 and C-448/16 flightright GmbH v Air Nostrum, Líneas Aéreas del Mediterráneo SA Roland Becker v Hainan Airlines Co. Ltd Mohamed Barkan, Souad Asbai, Assia Barkan, Zakaria Barkan, Nousaiba Press and Information Barkan v Air Nostrum, Líneas Aéreas del Mediterráneo SA An airline which operated only the first leg of a connecting flight in one Member State can be sued before the courts of the final destination in another Member State for compensation for delays That is the case where the different flights were part of a single booking for the entire journey and the long delay of the arrival at the final destination is due to an irregularity which took place on the first of those flights Air passengers booked with Air Berlin and Iberia connecting flights from Spain to Germany (namely, for the journey Ibiza ‒ Palma de Majorca ‒ Düsseldorf with Air Berlin and for the journey Melilla ‒ Madrid ‒ Frankfurt am Main with Iberia), those bookings covering the entirety of the respective flights. The first domestic flights in Spain were operated on behalf of Air Berlin and Iberia by the Spanish airline Air Nostrum. In both cases, those flights were delayed (45 and 20 minutes) which resulted in the passengers missing their second flight to Germany. The passengers finally reached their final destination with a delay of more than 3 hours (namely a delay of approximately 4 hours for the flight booked with Air Berlin and a delay of 13 hours for the flight booked with Iberia). -
European Airline Bailout Tracker Reflects the Most up to Date Public Information Available at the Time It Was Published on June 9, 2021
Airline Bailout Tracker This European airline bailout tracker reflects the most up to date public information available at the time it was published on June 9, 2021. Financial data based on research by Profundo. Company Bailout amount Financial results Sources Amount Binding Net profits (mln €) Dividends + share buybacks (mln €) 2018 Airline/ Amount (mln €) - climate Country of Passen subsidiarie (mln €) - Under Status conditions Type Details registration gers 2019 2018 2017 2016 2015 Total 2019 2018 2017 2016 2015 Total (mln) s Agreed discussi Private on dividend ban Guardian, 6 April An initial government loan of GBP 2020 600m (ca €670m) was provided at No Reuters, 11 EasyJet UK 88.5 EasyJet 2240 Agreed Loan the start of the crisis, followed with a 393 402 246 505 742 2288 214 281 195 272 421 1383 dividends January 2021 government backed loan of GBP 1,4 bn (ca €1,570m) in January 2021. One-quarter of Norway’s rescue package for airlines (loan guarantee e24, 20 April Regional Regional Loan of NOK 6 billion ($549 million)) will 2020 Norway 121 Agreed No condition - - - - - - - - - - - - carriers carriers guarantee be divided between Widerøe, which Aeronautics, 20 offers key regional service, and other March 2020 small regional airline operators. Total pot of €455m has been made available to all airlines registered in Sweden. SAS has been loaned €137m and that has been deducted Euractiv, 13 April All airlines All airlines Loan from this amount and included in the 2020 operating in Sweden operating 318 Agreed No condition - - - - - - - - - - - - guarantee overall support provided to SAS by Finans, 17 March Sweden in Sweden Sweden and other countries, detailed 2020 the row below. -
Royal Air Maroc to Join Oneworld®
NEWS RELEASE Royal Air Maroc to Join oneworld® 12/5/2018 Leading global alliance signs Africa’s leading unaligned airline — oneworld’s rst full member from the continent and rst recruit globally for six years NEW YORK — Royal Air Maroc, one of Africa’s leading and fastest-growing airlines, will join oneworld®, the world’s premier airline alliance. Its election as a oneworld member-designate was announced when the chief executives of the alliance’s 13 current member airlines, including American, gathered in New York for their year-end Governing Board meeting. The announcement came just weeks before the alliance celebrates the 20th anniversary of its launch. Royal Air Maroc is expected to become part of oneworld in mid-2020 when it will start ying alongside some of the biggest and best brands in the airline business. Its regional subsidiary, Royal Air Maroc Express, will join as a oneworld aliate member at the same time. Royal Air Maroc As part of the alliance, Royal Air Maroc will oer the full range of oneworld customer services and benets; more than 1 million members of the airline’s Safar Flyer loyalty program will be able to earn and redeem rewards on all oneworld member airlines and with its top-tier members able to use the alliance’s more than 650 airport lounges worldwide. While Southern Africa’s Comair, which ies as a franchisee of British Airways, has been a oneworld aliate member since the alliance launched in February 1999, Royal Air Maroc will be oneworld’s rst full member from Africa — the only continent, apart from Antarctica, where the alliance hasn’t had a full member.