Regional Trade Newsletter – July 2011

MEET THE BRITISH AIRWAYS REGIONAL SALES TEAM Matthew Round – Account Manager, Ken Bryan – Account Manager, Midlands & North West Scotland & North East In my 12 years at British Airways I have I have worked for British Airways for worked in a number of different roles, 32 years in a variety of roles, in Customer including Passenger Services and Cabin Service, as Manager of a British Airways Crew, before becoming Account Manager. Travel Shop and now in a Commercial role. My principal aim in my current position My goal is to represent British Airways, mirrors the overall target of the airline as internally with other relevant departments, a whole – to ensure that British Airways is and externally with key agents, to ensure the most admired airline across the world’s the potential of the regional selling market Welcome to key cities. On a personal level, the best bit is highlighted and opportunities delivered. of advice I have been given is to make sure Best bit of advice ever given; always have the fi rst edition your fi rst thought of the day is a positive a positive mental attitude and a great sense of the British one and all will be well! of humour! Airways Regional Newsletter

Following the success of our new-look Trade newsletter, I am delighted to welcome you to the fi rst such publication dedicated to our Trade partners in the regions. We hope that you fi nd this an invaluable source of helpful information that New On Business benefi ts for your customers, including direct benefi ts from Manchester will keep you up to date As part of British Airways’ continuous commitment to Small and Medium Sized companies with all the latest news from (SMEs), we have further improved our On Business Loyalty Programme. On Business British Airways. We’d love members can now earn On Business Points on selected codeshares with American Airlines to hear you thoughts and and Iberia. opinions on this newsletter, This includes: as your feedback will let us know how to best approach • All direct transatlantic fl ights between MAN – JFK and MAN – ORD, operated by American the next edition! Finally, Airlines, but booked with a British Airways fl ight number thank you for your continued • American Airlines US domestic fl ight connections with a BA fl ight number, when you book support in helping your them in conjunction with BA coded transatlantic fl ights (which can be operated by British customers choose to fl y with Airways, American Airlines or Iberia) British Airways. • Iberia Spanish domestic fl ights with a BA fl ight number when you book them in conjunction Warm regards, with a BA coded transatlantic fl ight or a BA coded fl ight from the UK (which can also be British Airways, American Airlines or Iberia operated)

• Iberia long haul fl ights with a BA fl ight number

On Business members will earn exactly the same On Business Points as when fl ying to those destinations with British Airways, helping them earn rewards even faster.

All tickets must be booked with a British Airways fl ight number to be eligible.

Jackie Clark, Remember, redemptions can only be booked on British Airways mainline fl ights. Trade Sales Manager BRITISH AIRWAYS REGIONAL British Airways in Scotland OPERATION British Airways has increased capacity on its Glasgow – London routes by more than 18 percent. Regular and convenient flights from regional airports The additional seats have been achieved by introducing a fifth to London Heathrow Terminal 5 connect your local customers daily service between Glasgow and London City Airport and to our extensive global network. Flight Connections is located at operating larger aircraft on early morning flights from Glasgow the heart of Terminal 5, and customers should allow 60 minutes to Heathrow and to the Docklands airport. to transfer to their onward flight. BA CityFlyer has also increased its Edinburgh – London City schedule from seven return flights to eight, an increase British Airways at Manchester of 15 percent in the capacity on the route. British Airways is one of the largest airlines, in terms of passenger Pauline Farquhar, British Airways manager at Glasgow Airport numbers, operating from Manchester Airport. said: “We appreciate the importance of air links to the Scottish economy, connecting those involved in the business and leisure A total of 86 flights a week operate in British Airways colours sectors with customers, clients and partners across the globe. to and from Terminal 3. “We have reacted to changes in the Glasgow market to put on That includes eight return daily week day flights and six return additional capacity to both Heathrow and London City, which weekend flights to Heathrow, and four return daily flights to and will benefit our existing customers and those who may be new from Gatwick. to our services. In addition British Airways franchise partner Sun Air operates British Airways continues to operate the most extensive return double-daily week day services and a single Sunday schedule between Scotland and London than any other carrier service to Billund in Denmark. connecting both inbound and outbound passengers with The British Airways mainline services cater for both point-to-point hundreds of destinations on its global network and those business and also business and leisure passengers connecting of Iberia, our joint business partners in IAG, American Airlines with the airline’s worldwide network from both Heathrow and and the oneworld Alliance.” Gatwick airports. The current British Airways Monday – Friday schedule is as follows: British Airways also codeshares with American Airlines and Finnair on flights from Manchester, offering passengers more flexibility. Return LHR LGW LCY Total Services The daily American Airlines flights to New York and Chicago both carry British Airways flight numbers as does the daily Glasgow 8 4 5 17 Finnair service to Helsinki. Edinburgh 9 4 8 21 Business and First class passengers and full fare domestic Aberdeen 7 – – 7 passengers as well as premium card holders travelling on Total 24 8 13 45 British Airways and American Airlines flights are entitled to use the Terraces Lounge at Manchester Airport. In addition, British Airways codeshare agreement with Flybe means customers can now fly from Inverness and Aberdeen to British Airways at Newcastle and a new codeshare with Flybe London Gatwick with Flybe and connect onto the British Airways network using a through ticket. British Airways operates a daily service of 6 flights per day from Newcastle to London Heathrow, and up to 4 flights per day from Newcastle to London Gatwick, where there is the added advantage of a new codeshare with Flybe. This means that customers wishing to access British Airways London Gatwick destinations including the Caribbean, Florida, Maldives, Mauritius and a significant number of European destinations, can now fly from Newcastle to London Gatwick with Flybe and connect onto their British Airways flight using a through ticket and with their baggage checked all the way through.