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Pdf Download Public Transport Authority Annual annualReport 2007/08 report2007-2008 i 29534 PTA_A cover V5.indd 1 19/9/08 2:39:29 PM 29534 PTA_A cover V5.indd 2 19/9/08 2:39:32 PM Introduction ............................................................................................................... 2 To the Hon. Simon O’Brien MLC contentsChief Executive Officer’s Overview ............................................................................ 4 Minister for Transport Transperth ................................................................................................................. 8 In accordance with Section 61 of the Transperth Trains ............................................................................................... 17 Financial Management Act 2006, I submit Transperth Buses .............................................................................................. 21 for your information and presentation to Transperth Ferries .............................................................................................. 24 Parliament the Annual Report of the Public Regional Town Bus Services .................................................................................... 26 Transport Authority of Western Australia for School Bus Services ................................................................................................ 29 the year ended 30 June 2008. The report has been prepared in accordance with the Transwa ................................................................................................................... 32 provisions of the Financial Management New MetroRail ......................................................................................................... 39 Act 2006. Network and Infrastructure ...................................................................................... 40 PTA People .............................................................................................................. 42 Organisational Structure .......................................................................................... 46 Executive Profiles .................................................................................................... 47 Compliance Reports ................................................................................................ 50 Glossary of Terms .................................................................................................... 56 Compliance Statements .......................................................................................... 57 Service and Financial Achievements ........................................................................ 58 Reece Waldock Electoral Act 1907 – Section 175ZE ........................................................................ 64 Chief Executive Officer Explanation of Major Capital Expenditure Variations ................................................ 65 Independent Audit Opinion ...................................................................................... 67 Audited Key Performance Indicators ........................................................................ 69 Certification of Key Performance Indicators .............................................................. 70 Financial Statements................................................................................................ 95 Financial Statements Index ...................................................................................... 96 Certification of Financial Statements ........................................................................ 97 Notes to the Financial Statements ......................................................................... 102 Public Transport Authority Annual Report 2007/08 1 29534 PTA_B front V6.indd 1 19/9/08 2:57:01 PM Who are we? The Public Transport Authority of Western Australia (PTA), which was formed on 1 July 2003, is responsible for the operation of all bus, train and ferry public transport services in the greater introduction metropolitan area under the Transperth brand. It also operates public transport services in regional centres, operates road coach and rail passenger services to regional areas under the Transwa brand, and administers and manages school bus services. In addition to these transport services, The PTA’s aim Fulfilling the Audited key performance indicators the PTA is responsible for designing, report – see pages 69 - 94. To make public transport an attractive and Government’s vision for building and maintaining public transport Audited financial report sustainable choice for connecting people Western Australia infrastructure, and for protecting the long- – see pages 95 - 137. term viability of Western Australia’s freight and places. The PTA is required to demonstrate in its rail corridor and infrastructure. annual report that it contributes to the State Measuring effectiveness The PTA’s values Government’s vision for Western Australia: The PTA delivers public transport services and efficiency The people of the PTA: “The best opportunities for current and seven days a week and in some cases up future generations.” The vision is set out To make its contribution to the Value and respect customers, suppliers to 24 hours a day. in the September 2006 document Better Government’s vision for Western Australia, and each other. Planning: Better Futures, which establishes the PTA has targeted two outcomes: As at 30 June 2008, the PTA had 1351 Are committed to safety. strategic outcome goals under the employees spread across the metropolitan 1. An accessible, reliable and safe public Encourage each other to reach their five headings: area, from Nowergup in the north to transport system. full potential. Mandurah in the south and Midland in the Better Services 2. Protection of the long-term east, as well as in major regional centres Are honest and exhibit high levels Jobs and Economic Development functionality of the railway corridor such as Albany, Bunbury, Esperance, of integrity, openness and ethical Lifestyle and the Environment and railway infrastructure. Geraldton and Kalgoorlie. behaviour. Regional Development Recognise and reward achievement, The PTA’s indicators of success in The PTA’s purpose initiative and innovation. Governance and Public Sector achieving the first of these outcomes Improvement are based on patronage and service To increase the use of public transport Strive for continuous improvement in provision, accessibility, reliability, customer through the provision of customer- everything they do. In this report, the PTA fulfils this reporting satisfaction, safety and cost-efficiency. focussed, safe and cost-effective Are environmentally responsible. obligation by identifying the relevant Its indicators of success in achieving the passenger transport services. strategic outcomes and the contribution the second of these outcomes are based on PTA has made to them in 2007/08 through: quality management of the railway corridor Operational reports which show the and residual issues of the rail freight effectiveness and efficiency of the PTA’s network. Note that the rail freight network transport services – see pages 8 - 41. was leased to private sector operators in 2000. Compliance reports – see pages 50 - 55. 2 29534 PTA_B front V6.indd 2 19/9/08 2:57:01 PM Customer Service Charter PTA achievements The opening of the two new underground stations in the The PTA is a customer-service oriented The PTA’s major achievements in CBD – Perth Underground and organisation, responsible for the delivery 2007/08 were: Esplanade – following the successful of efficient and sustainable passenger completion of the major shutdown on Public transport boardings on the transport services to the public. It 15 October 2007. operates under the following Customer urban system (Transperth) continued Nil non-compliances and 12 Service Charter: to record excellent growth – total boardings increased by 7.8 per cent observations (compared with three The PTA is committed to providing a to 108.794 million, while fare-paying non-compliances and 27 observations quality passenger transport service to boardings increased by 10.1 per cent in 2006/07) from the annual rail safety the public. to 68.231 million. compliance audit by the Office of Rail Safety (ORS) in November 2007, with Transwa services to regional areas were Our bus, train and ferry staff and all observations closed out by maintained despite major track works contractors are focussed on delivering 28 March 2008. safe and reliable services. being undertaken, which affected patronage and passenger place The installation and successful Our staff and contractors will treat kilometres. However 88 per cent of operation of level-crossing infringement customers in a respectful and passengers were either satisfied or very cameras at two crossings on the professional manner. satisfied with the service they received. Armadale Line (Welshpool Road, Welshpool and Kelvin Road, Our buses, trains, ferries The completion of the New MetroRail Maddington), a project which is an and facilities will be clean and (NMR) project, with the official important initiative in reducing the risk well presented. opening of the Mandurah Line on of collisions at level crossings. 23 December 2007. Current information about all PTA services will be available from customer The introduction of a comprehensive service staff, brochures, timetables, our bus feeder network across Perth’s call centres and our website. southern
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