Public Transport Authority Annual Report 2019-20 2019-20 Annual Report II | Public Transport Authority Annual Report 2019-20 Introduction | 1 Public Transport Authority Annual Report 2019-20 To the Hon. Rita Saffioti MLA Minister for Transport Contents In accordance with section 63 of the Financial Management Act 2006 (WA), I submit for your information and presentation to Parliament, the annual report of the Public Transport Authority Chief Executive Officer’s message 4 2.4.4 Network maintenance and upgrades 39 of Western Australia for the year ended 30 June 2020. It has been prepared in accordance with the provisions of the Financial Management Act and any other relevant written law. 2.5 PTA - Our people 43 Managing Director’s overview 6 Case Study: Forrestfield-Airport Link tunnelling complete 47 1. Corporate snapshot 8 3. Governance and compliance 48 1.1 Organisational profile 9 3.1 Bus safety 49 1.2 Organisational structure 10 Peter Woronzow 3.2 Rail safety 49 Acting Chief Executive Officer 1.3 Financials at a glance 12 3.3 Occupational safety, health and injury Case Study: COVID-19 13 management 52 2. Operational report 14 3.4 Internal Audit and Risk management 54 3.5 Freight corridor lease agreement 2.1 Our services 15 compliance 55 About this report Indicators of success in achieving the first of 2.1.1 Metro (Transperth) 15 3.6 Other legal and policy requirements 56 these outcomes are based on patronage and 2.1.2 Regional (Transwa) 20 3.7 Other governance and financial This annual report covers the performance of service provision, accessibility, reliability, customer 2.1.3 Regional (TransRegional) 22 disclosures 58 the Public Transport Authority (PTA) and our satisfaction, safety and cost efficiency. 3.8 Independent Auditor’s Report 60 operating areas. We fulfil our reporting obligation by 2.1.4 School Bus Services 23 identifying the relevant strategic outcomes and our For the second outcome, success results from 2.2 Fares and other revenue 26 3.9 Key performance indicators 64 contribution to them in 2019-20 through: quality management of the railway corridor and 2.2.1 Metro 26 3.10 Audited KPI report 69 residual issues of the rail freight network, which 2.2.2 Regional 28 Case Study: METRONET 87 • Operational reports that summarise the was leased to private sector operators in 2000. performance of our services and business 2.3 PTA in the community 29 4. Financial statements 88 activities. Refer to the key performance indicators. 2.3.1 Customer satisfaction 29 • Governance and compliance reports. 2.3.2 Passenger safety and security 30 Financial report 90 • Audited key performance indicators. Acknowledgement of Country 2.3.3 Accessible services 31 Glossary of terms 158 • Audited financial statements. The PTA acknowledges the traditional custodians 2.3.4 Communication with our customers 33 Performance management framework throughout Western Australia and their continuing connection to the land, waters and community. We 2.3.5 Environment and sustainability 33 To honour the Government’s vision for Western pay our respects to all members of the Aboriginal 2.4 Infrastructure delivery 34 Australia, the PTA has targeted two outcomes: communities and to Elders past, present and 2.4.1 Planning for the future 34 emerging and commit to building a brighter future 2.4.2 Major projects 36 • An accessible, reliable and safe public together. transport system 2.4.3 Office of Major Transport • Protection of the long-term functionality of Infrastructure Delivery 38 the rail corridor and railway infrastructure This artwork was created by Aboriginal graphic designer, Justine Kinney, as part of the PTA’s 2018-20 Reconciliation Action Plan. Public Transport Authority Annual Report 2019-20 It is my pleasure to present the Public Transport Authority’s Transport has been, and continues to be, a I am proud of the achievements of the Annual Report 2019-20. major focus of the State Government, with Transport Portfolio in 2019-20. More now more than $8 billion of funding allocated to than ever, connected and efficient transport transport projects over the next four years. networks and supply chains are critically The 2019-20 financial year has been one With restrictions now easing, WA is focused Furthermore, 24 road and maritime projects important. I am honoured to be leading quite unlike any other. The COVID-19 on economic recovery. The Transport worth $140 million are being expedited to the Transport Portfolio at this time, and I pandemic presented the world with Portfolio partners – the Department of support the COVID-19 economic recovery thank all employees for their hard work and a unique and pressing challenge in Transport (DoT), the Public Transport through a new State-wide Construction commitment in delivering the best transport cooperation, adaptability and resilience. Authority (PTA), Main Roads Western Panel Contract. These projects are predicted outcomes for our customers and the State. The situation evolved rapidly; in February, Australia (Main Roads), METRONET, the to support more than 1,000 local jobs. Additionally, Main Roads is fast-tracking the For more examples of collaboration in action, 168 leaders from across the Transport Portfolio Strategic Projects Office and the you may be interested in reading our Transport Portfolio came together at the 2020 Westport Taskforce – will play a leading role tendering process for 11 major road projects worth $2.37 billion, estimated to support a Portfolio companion publication, Connecting Portfolio Leadership Forum. As one in revitalising the State’s economy through People and Places 2019-20. extended team, we identified opportunities the delivery of infrastructure projects. further 13,000 jobs. Long-awaited projects to improve transport outcomes for the such as the Bunbury Outer Ring Road, Given the way we have responded to the State. This forum ensured the Portfolio To achieve this, the Office of Major Fremantle Traffic Bridge, Tonkin Highway Gap challenges of such an unusual year, I have was well-positioned to support the State Transport Infrastructure Delivery (OMTID) project and Mitchell Freeway extension will confidence looking forward to 2020-21. with its economic recovery. In early March, was established as a new Portfolio office vastly improve connectivity and travel times. I believe that it will be a positive and exciting the Transport Portfolio supported Perth in May 2020. OMTID is responsible for year for the Transport Portfolio and Western delivering infrastructure projects valued at The Westport Taskforce is also looking to Festival and other government agencies in support long-term economic development Australia more broadly. staging the successful Highway to Hell AC/ more than $100 million, and comprises teams from both the PTA and Main Roads. by investigating the port and supply chain Sincerely, DC tribute concert, attended by more than infrastructure required to meet freight demand 150,000 people. Only weeks later, Western Many of the PTA’s METRONET projects are being transitioned to OMTID for delivery, for the next 50 years and beyond. Westport Australia closed its borders to international submitted its Stage 2 Report to Government in and interstate visitors, people were asked including the Thornlie-Cockburn Link, the Yanchep Rail Extension, the Morley- early 2020 for consideration, which contained to avoid leaving their homes, and entire the Taskforce’s recommended future container industries were forced to close. Ellenbrook Line, the Bayswater Station Upgrade Project and the Byford Rail port and supply chain options for Perth. Peter Woronzow Yet, in this time of adversity, Western Extension. OMTID’s united approach will The new independent body, Infrastructure Acting Chief Executive Officer Australians banded together and adhered capitalise on the synergies created by the Western Australia (IWA), launched in July to strict hygiene and social distancing multiple points of intersection of many of 2019, is also advising the Government on regulations. This enabled the State to the projects, with the aim of facilitating and strategic, long-term infrastructure planning. navigate through the pandemic and relax expediting their delivery. Future transport initiatives to support its COVID-19 restrictions sooner than flourishing communities and industries are a most other places in Australia, and indeed, Speaking of METRONET, 2019-20 marked some major milestones in its program of major feature in IWA’s inaugural discussion the world. I have felt a sense of pride and paper released in June 2020. gratitude to be a Western Australian during projects. Tunnelling for the Forrestfield- this time. Airport Link was completed with the There has truly never been a better opportunity breakthroughs of tunnel boring machines for the Transport Portfolio to influence the I am also proud of the Transport Portfolio’s (TBMs), Grace and Sandy, near Bayswater future of our State and play a major role in our dedicated employees, who responded Station. Planning for the Morley-Ellenbrook economic and social prosperity. to the COVID-19 situation quickly and Line was completed, and the project effectively by implementing additional was added to Infrastructure Australia’s On behalf of the Government and health and safety protocols to protect both Infrastructure Priority List. Several the Transport Portfolio, I would like to frontline workers and customers. Alternative METRONET procurement processes are acknowledge Richard Sellers for his leadership methods of delivering important services being fast-tracked