Public Transport Authority

Annual Report 2013-14 Connecting our community 2 Annual Report 2013-14 Public Transport Authority

To the Hon. Dean Nalder MLA Minister for Transport In accordance with Section 63 of the Financial Management Act 2006, I submit for your information and presentation to Parliament the Annual Report of the Public Transport Authority of Western Australia for the year ended 30 June 2014. The Annual Report has been prepared in accordance with the provisions of the Financial Management Act 2006.

Reece Waldock Chief Executive Officer 3 Annual Report 2013-14 Public Transport Authority

Measuring effectiveness and About this efficiency report To honour the Government’s vision for Western Australia, the In this report, the PTA fulfils its PTA has targeted two outcomes: reporting obligation by identifying the relevant strategic outcomes 1. An accessible, reliable and and its contribution to them in safe public transport system. 2013-14 through: 2. Protection of the long-term functionality of the rail corridor •• operational reports which show the effectiveness and and railway infrastructure. efficiency of our transport Indicators of success in achieving services (22-75). the first of these outcomes are •• compliance reports (76-86). based on patronage and service

•• audited key performance provision, accessibility, reliability, indicators report (87-115). customer satisfaction, safety and cost efficiency. •• audited financial report (116- 171). For the second outcome, success results from quality The purpose of this report is management of the railway to provide our customers and corridor and residual issues of the community with information rail freight network, which was about our organisation, as well leased to private sector operators as operational and financial in 2000. performance for the 2013-14 financial year. 4 Annual Report 2013-14 Public Transport Authority

When complete in 2020, the There is no single solution to CEO’s overview landmark Forrestfield-Airport congestion. However, the PTA, Link will open up the city to the along with the Department of As our city and state continue to grow, safe and reliable public transport eastern suburbs for the first time. Transport and Main Roads, is services are more important than ever. Most of the 8.5km rail line will developing a suite of responses The vision for Perth is for public transport to become the preferred travel be tunnelled to minimise impact to the issue. option to Perth’s CBD, strategic centres and throughout the metropolitan on the existing land and road Furthermore, it is clear the area. network. community demands more In order to make this happen, the State Government is focused on These projects are transforming accurate and reliable traffic and managing the passenger network to ensure the greatest efficiencies are Perth and will ensure a world- traveller information, as well as an achieved in terms of capacity and connectivity. class transport system for many efficient and sustainable network. generations to come. Also, significant funding has been allocated to expand the network. This Innovative tools, such as investment includes expansion of the train and bus fleets and services. Perth’s population is growing at SmartRider, social media, the almost three per cent annually, Transperth App, the bus tracking The Perth City Link project continues on time and on budget with about twice the national average. trial and new SmartParker system completion expected in mid-2016. The temporary bus stations on Roe The impact on the transport all play a role in delivering real- and Wellington streets began operating successfully this year, and the network can be seen in peak time services to Perth road users. second entry to the new Perth Busport was recently confirmed. periods every day of the week. These forward-thinking initiatives have changed the way we do business and demonstrate how the PTA meets challenges and delivers excellent customer service.

Reece Waldock Chief Executive Officer 5 Annual Report 2013-14 Public Transport Authority

history, was entirely due to a highest) each time. During this Managing Director’s overview drop in train total boardings – time we actively suggested that bus numbers actually increased passengers consider other travel This time last year, I pointed out that the success of a commercial slightly. options. Rail patronage was organisation is generally measured in the numbers … basically, how many well down as a result. The full units did we sell, and how does that compare with last year? Total boardings on our urban rail closure of the Fremantle Line was system fell from 65.7 million to The Public Transport Authority is certainly different from a fully commercial particularly telling because, as 63.5m. However, the year-on- operation in that we provide a heavily-subsidised essential community well as the usual peak numbers, year comparison is not entirely service, with many passengers at concession rates or even travelling free. this line carries a steady flow of fair: There were two major, However, there is still a comparison to be drawn to any other transport two-way traffic through most of highly-publicised rail shutdowns operation. the day. in July and August of 2013. To As a member of the public transport industry, what we sell is passenger accommodate some significant Though the shuts were the journeys. With that established, the standard rules apply: How many did work in the final stages of the biggest single contributor to the we sell, and how does that compare with last year? Perth City Link rail project, the downturn, we believe several entire Fremantle Line and the other factors played a part. This year, total boardings on Transperth – the metro-area operation which inner sections of the other lines There was a spell of unusually does the bulk of our business and is therefore our most widely‑recognised were closed twice for about five inclement weather between July brand – went down. The system total was 147,640,687, down 1.37 per days (including several business and September last year– a factor cent from 2012-13’s 149,697,303. The downturn, the first in the PTA’s days, when patronage is at its that we believe impacts some passenger’s decisions about whether to take public transport or make other arrangements. More significantly, there were some economic factors.

There has been less discretionary travel on our system. FamilyRider and DayRider use is down. This suggests that some passengers may have less disposable income and are choosing to stay at home or are at least being more 6 Annual Report 2013-14 Public Transport Authority

measured in their amount of leisure activity. on all public infrastructure (public transport included).

As has been well documented in the media, CBD office vacancy rates are To address this, we continue to grow and improve our network. In the year up – some major businesses shut their doors in the CBD and West Perth, under review, we upgraded more stations (mainly on the older lines, with largely related to changes in the mining industry cycle. As a result, the Kenwick still a work-in-progress at June 30) and continued to expand our typical work day sees fewer people commuting into Perth – our bread- car parks. and-butter customers. Further, there has been a jump in the use of 24- hour SmartRiders, which are provided by Centrelink to their clients. In August 2013, the first of 22 new three-car B-series train sets arrived in Perth and, after final fit-out in Midland and at Nowergup, went on to the The train reversal broke a 10-year run of strong increases, during which system late in the year. By June 30, a further two sets were in service. time rail patronage more than doubled. Over the same period, rail also Deliveries will continue through until late 2016. significantly increased its share of the total figure. Rail patronage in the PTA’s first full year of operation was 31.1m (and the total system was 90.6m). Even after taking into account this year’s slip, rail patronage has doubled (up slightly more than 104 per cent) over a period in which system-wide total boardings have increased by a bit less than 63 per cent. In fact, rail patronage has increased by more than 600 per cent since the system was electrified and expanded in the early 1990s. About 45 per cent of public transport trips in Perth are now made by rail, compared with 10 per cent in 1990.

The increased bus patronage in 2013-14 reflected our continued introduction of extra bus service kilometres and expansion of the fleet. It was due mainly to the launch of a number of well-patronised routes including the new 950 (the so-called Superbus which was introduced in January and is now Perth’s most frequent bus service) and a full year of Green CAT operations.

As I said last year, the take-up of public transport is increasing because it must. Road traffic congestion – and all the socio-economic and environmental issues that go with it – is a major problem all over the world. In Perth, this has been exacerbated by a period of extraordinary population growth which, though it has now slowed, has placed a strain 7 Annual Report 2013-14 Public Transport Authority

Significant progress was made on our major projects. Growth on this scale is necessary

•• Trains started running through the Fremantle rail tunnel in July 2013 – it has become obvious that and the Perth City Link rail project was completed on budget ($360m) a modern and dynamic public and six months ahead of schedule in December. The pedestrian transport system is crucial to the underpass between Perth Underground and the various Perth Station efficient operation of our society, platforms opened to great fanfare on December 19. especially our cities.

•• The second stage of the PCL project (construction of a new Despite the pressure of operating underground bus station) got under way within a few weeks – virtually 24/7 with more than demolition of the old Wellington Street Bus Station started in February 400,000 passenger interfaces each with temporary facilities constructed in Roe Street (opened in January) day of the year, the dedication and Wellington Street (due to open in July 2014). and professionalism of our people •• The Butler Extension Project was also on track to finish well ahead of has meant that the quality of our schedule and under budget. service continues at a very high level. Passenger satisfaction levels •• Considerable progress was made on the planning and preparatory works for the transport component of the new Perth Stadium. remain high, and our urban trains were recognised as easily the best • We completed the purchase of land for a big new station and bus • in Australia in a third successive interchange at Aubin Grove, with a tender due to be released early in Canstar Blue survey. the new financial year.

•• Other big developments expected early in the new year include release We look forward with confidence to of a tender for our first multi-deck car park (at Edgewater), and the another great year. Project Definition Plan for the Forrestfield-Airport Link.

Mark Burgess Managing Director Public Transport Authority 8 Annual Report 2013-14 Public Transport Authority

Contents

Letter to Minister 3. Governance and compliance 76

About this report 3.1 Governance and compliance - KPIs 76 3.2 Compliance statements 86 CEO’s overview 3.3 Key performance indicators 87 Managing Director’s overview

4. Financial report 116 1. Corporate snapshot 09 4.1 Financial statements 116 1.1 Organisational profile 09 1.2 How we operate 11 Glossary of terms 172 1.3 Year’s highlights 13 1.4 Service and financial achievements 15 1.5 Organisational structure 16

2. Operational report 22 2.1 Customers and community 22 2.2 Performance report 38 2.2.1 Metro 38 2.2.2 Regional (Transwa) 53 2.2.3 Regional (RTBS) 56 2.2.4 Regional (orange school buses) 58 2.3 Delivering to our customers 61 2.4 Fares and other revenue 64 2.5 Our people 70 9 Annual Report 2013-14 Public Transport Authority

Corporate plan Values 1. Corporate snapshot The PTA is dedicated to building Vision a constructive organisational To be recognised as a leader culture which attracts, retains and 1.1 Organisational profile in providing world-class public develops the right people with Introduction transport services and solutions. the right skills into the right jobs. The PTA’s values guide our efforts The Public Transport Authority of Western Australia is responsible for the Purpose to create the organisation and operation of all bus, train and ferry public transport services in the greater To provide safe, customer- workforce we need to meet metropolitan area under the Transperth brand. We also operate public focussed, integrated and efficient current and future challenges. transport services in regional centres, road coach and rail passenger transport services. services to regional areas under the Transwa brand, and administer and •• Safety – We are committed manage School Bus Services. to safety and protecting your future. In addition to operating these transport services, the PTA is responsible for designing, building and maintaining public transport infrastructure and •• Respect – We value and for protecting the long-term viability of Western Australia’s rail corridor and respect our customers, railway infrastructure. suppliers and each other.

•• Recognition – We recognise The PTA delivers public transport services seven days a week and in some each other for achievement, cases up to 24 hours a day. initiative and innovation.

•• Integrity – We are honest and ethical.

•• Sustainability – We consider We value and respect our the long-term impact of everything we do – economic, customers, suppliers and social and environmental. each other. 10 Annual Report 2013-14 Public Transport Authority

Key Result Areas Customer Service Charter •• Current information about all The PTA has identified five Key Result Areas (KRAs) to ensure we are The PTA is a customer service- PTA services will be available focussed on realising our vision. Each KRA contains goals to guide the oriented organisation, responsible from customer service staff, prioritisation, development and implementation of strategies to achieve our for the delivery of efficient and brochures, timetables, our call KRAs. We will: sustainable passenger transport centres and our website.

services to the public. We •• We will plan and review •• Improve system and service resilience through the strategic operate under the following passenger transport services management of all critical assets. Customer Service Charter: in consultation with the •• Secure a workforce with the right capabilities and attitudes. community to get the best •• We are committed to • Provide public transport services that meet community demand and results. • providing a quality passenger customer expectations. • We will plan and provide transport service to the public. • transport systems that respect •• Make strategic and timely decisions through the use of integrated •• Our bus, train and ferry staff information and knowledge management systems. the environment and improve and contractors are focussed sustainability. •• Apply communication strategies to improve patronage and increase on delivering safe and reliable customer satisfaction. services. To help us improve our services

•• Our staff and contractors will we maintain an InfoLine for treat customers in a respectful feedback, 13 62 13, and our and professional manner. websites, www.pta.wa.gov.au, www.transperth.wa.gov.au or Our staff and contractors •• Our buses, trains, ferries and www.transwa.wa.gov.au for facilities will be clean and well specific PTA business. will treat customers in a presented. respectful and professional manner 11 Annual Report 2013-14 Public Transport Authority

1.2 How we operate The PTA is responsible for:

•• Rail, bus and ferry services in the metropolitan area (Transperth)

•• Public transport services in regional centres

•• Coach and rail passenger services to regional areas (Transwa)

•• School bus services

•• Designing, building and maintaining transport infrastructure

The PTA’s vision is to increase the use of public transport through the provision of customer-focussed, safe and cost- effective passenger transport services.

We are responsible for designing, building and maintaining transport infrastructure 12 Annual Report 2013-14 Public Transport Authority

Major entities within Transwa Infrastructure delivery The Transwa division operates the PTA four regional rail services Network and Infrastructure Service provision (Australind, Prospector, The N&I division is responsible for managing and maintaining WA’s MerredinLink and AvonLink) and metropolitan railway infrastructure, and for protecting the long-term viability The PTA operates four major of the State’s freight rail corridor and infrastructure. service systems in Western Transwa services 275 locations Australia: in WA. The division’s works include:

• Signal and crossing maintenance Transperth Regional Town (Bus) Services • Resleepering and ballasting tracks The Transperth integrated The small RTBS team manages public transport network is contracted intra-town and inter- • Upgrading and improving accessibility of station facilities centrally-controlled, planned, town bus services operating in • Planning and constructing expansion of the rail network marketed and coordinated by regional centres around the State. • Property management the Transperth division of the PTA. Transperth has a range School Bus Services of contracted service providers The SBS branch plans school including Transperth Train services in WA and contract- Operations (a separate PTA manages their delivery by division), three contracted bus contracted school bus operators. companies, one contracted ferry SBS manages more than 900 Nine operator and numerous ancillary ‘orange’ school bus contracts employees contracts such as cleaning, around Western Australia. maintenance, signage, ticketing recognised for 40+ and printing. years’ service during this year

1,594 employees in total 13 Annual Report 2013-14 Public Transport Authority

Right Track program reaches new heights Transwa’s online booking system leads 1.3 Year’s highlights The PTA’s Right Track program (including the way New Route 950 a “super” success Stay Off The Tracks) is a targeted education Transwa’s latest update to their online program and community outreach initiative booking system makes it even easier for Route 950 was introduced in January, 2014 which focuses on young people aged 10 customers to plan and book their regional and became the highest frequency bus route to 17. The program encourages them to journeys. The latest update delivered new in Perth, with more than 17,000 people become responsible for their own safety features including complex journey planning using the route on an average business and to make positive choices around public across different modes, shopping cart day. Also known as the Superbus, the transport. Since its inception, well over facilities for smoother transactions and 950 route replaced routes 21 and 22 from 100,000 students across the metropolitan improved site security for customer peace of Morley to Perth and the 78 and 79 from area have participated in the Right Track mind. Perth to Nedlands to benefit all passengers, program. particularly university students and people visiting QEII. Bus Priority Lane Project saves time For more information see page 29 After ten years of State-Local Government For more information see page 48 collaboration, the final piece of the Beaufort Transperth App debuts in top 10 most- Street bus priority plan has been put in place, downloaded creating an unbroken bus priority link from Forrestfield-Airport Link PDP Launched in early 2014, the first official Grand Promenade to Roe Street in the CBD. Forrestfield-Airport Link will be the biggest version of the Transperth App provides During peak hour, about 1200 passengers rail project undertaken by the PTA since customers with access to their SmartRider take a bus along Beaufort Street every hour, the Mandurah Rail Project and securing information, journey planning, bus timetables with a bus running every three minutes. delivery time frames demanded the Project and live train times, all within the palm of This equates to more than 1.5 million bus Definition Plan be developed. A dedicated their hands. The free app, which is available passengers saving approximately 32 hours project team was established with a cross- in both Android (smartphone) and iOS of commuting time a year. department approach, drawing heavily (Apple) platforms, has been downloaded on successfully completed project team over 153,000 times and has secured its spot For more information see page 63 expertise. The project team assessed as one of the top 10 most-downloaded iOS various elements of planning, construction apps in Australia. and commissioning for a PDP which will set the path for the project to be completed in For more information see page 37 2020.

For more information see page 52 14 Annual Report 2013-14 Public Transport Authority

Butler Extension Project to help tackle Transperth wins ‘Best City Trains’ in third congestion consecutive Canstar Blue survey The Butler Extension Project will open Perth has again been singled out as having in September 2014, two months ahead Australia’s best urban train system by of schedule and $20 million under the independent national pollster Canstar Blue. budgeted $241 million. It is part of a Transperth has taken out the top gong in strategic, incremental extension to Perth’s the City Trains category – which pits the integrated public transport system in the Brisbane, Sydney, Melbourne, Adelaide rapidly expanding north-west suburbs, and Perth urban rail networks against one enhancing the corridor’s sustainability and another to find who has the most satisfied connections with the wider metropolitan customers – for the third time in succession. area.

For more information see page 62

Perth City Link Rail Project revitalises the city Six months ahead of schedule the first of thousands of passengers took their initial steps in the new pedestrian underpass between Perth station and Perth Underground to mark the completion of the $360 million Perth City Link Rail Project. The project is the catalyst for the State Government’s vision to connect the CBD and Northbridge for the first time in 100 years and revitalise the heart of Perth.

For more information see page 61 15 Annual Report 2013-14 Public Transport Authority

1.4 Service and financial achievements During the financial year 2013-14, the PTA delivered public transport services to the people of Western Australia at a cost of $1,236.6 million. The graphs below shows how these funds were spent across each service. Refer to the individual sections of Review of Performance by mode for further details on expenditure by services.

10% Expenditure by service for 2013-14 ($ million) 10% 36% Transperth train operations - $466.246

4% Transperth metropolitan bus and ferry operations - $448.607

1% Rail corridor and residual freight issues - $134.212 Regional school bus services - $122.544 Country passenger rail and road coach services - $47.866 Regional bus operations - $17.115 39%

6% Expenditure by type for 2013-14 ($ million) 8% 29% Bus, ferry and regional bus operators - $357.706

12% Supplies, services and energy - $281.698 Depreciation and amortisation - $255.289 Employee benefits expense -$149.260 PTA delivered public School bus operators - $115.856 21% Finance costs - $76.781 24% transport services to

5% Revenue and funding sources ($ million) the people of Western State - $717.616 Australia at a cost of 22% User charges and fees - $213.127 Other income - $55.356 $1,236.6 million

73% 16 Annual Report 2013-14 Public Transport Authority

Public Transport Authority 1.5 Organisational structure Chief Executive Officer

Managing Director

Executive Officer to Managing Director Manager Corporate Manager Corporate Issues Investigations Solicitor

Finance and Transperth Corporate People and Transperth Safety and Network and Infrastructure Major Contracts System, Comms Organisational Train Strategic Infrastructure Planning & Projects Unit Regional and Development Operations Development Land Services •• Accounting School Bus •• Strategic •• Management •• Delivery of services Services communications •• Labour •• Operation and •• Policy and •• Strategic high value, planning Relations management management maintenance planning of complex public • Financial • •• System of metropolitan of the urban public transport transport and management • Media relations planning • •• Human train system •• Health and passenger rail network freight railway Resources safety • Procurement • Internal network infrastructure • •• Bus service • • Security management • Definition services communications • • projects delivery •• Payroll •• Asset of future •• Railcar •• Workers’ investment infrastructure •• Resource • Passenger •• External •• Learning and • maintenance compensation program and rollingstock management information communications Development and injury requirements services • IT services •• Audit services •• Community •• Training management • • Master planning • Ticketing engagement • Access to PTA • •• Contracts • •• Environmental • of major • Special events management network •• Bus fleet • projects procurement • Corporate • •• Management of records services PTA land and properties •• Management of PTA’s environmental activities and issues •• Surplus land identification and disposal 17 Annual Report 2013-14 Public Transport Authority

Mark Burgess Executive team profiles Managing Director Reece Waldock Mark has gained extensive logistics, transport and Chief Executive Officer people management skills through 21 years in Appointed as the head of the State Government’s the army and 17 years in senior public transport three transport portfolio agencies in May 2010, Reece management roles. holds a unique leadership position within the WA He joined the PTA at its formation, after six years public sector, as Director General of the Department with Transperth when it was within DoT and the of Transport (DoT), Commissioner of Main Roads WA Department for Planning and Infrastructure (DPI). and Chief Executive Officer of the Public Transport Authority. As Managing Director, Mark is responsible for the day-to-day operations of In this capacity, he is responsible for setting the strategic direction of the PTA. Before moving to this position four years ago, he was Executive transport in the State, shaping the development of a number of major Director of the Transperth system – Perth’s integrated bus, train and ferry integrated transport plans and leading the implementation of some of WA’s system – for 12 years. most transformational capital projects.

With more than 35 years’ experience in strategic management with particular expertise in organisational reform, his appointment as DG of Transport culminated a 20-year journey within various State Government transport agencies, with 14 years as a CEO. Before his public sector career, he held a number of senior management roles with BHP.

Reece is also a commissioner of the Western Australian Planning Commission, a board member of Lifeline WA, and a director of the Australian Urban Design Research Centre. 18 Annual Report 2013-14 Public Transport Authority

Pat Italiano General Manager Transperth Train Operations In a 41-year career in public transport, Pat has Richard Wales acquired considerable General Manager Network and Infrastructure expertise in business and strategic management, risk management, Richard joined the PTA in Tim Woolerson March 2014 from the British General Manager contract negotiations and audit. Since 1995 rail industry where he was Transwa he has been a leading player in running the the head of engineering Twenty-one years in the Transperth urban passenger rail network, for enhancement projects for the UK Rail military has provided Tim and became GM of TTO in 2004. Infrastructure Manager. He is a Chartered with extensive logistics and Electrical Engineer and has worked in the rail management skills along Pat has direct line responsibility for all industry for 23 years. with an Associate Diploma in Engineering customer service personnel, train controllers, Maintenance. Tim joined the PTA nine years train drivers, service planners, depot staff, Richard previously held roles in the private ago as Transperth Fleet Manager after six rollingstock procurement and maintenance sector as general manager responsible years in the private sector working in the (diesel and electric), and security personnel. for maintenance, and as a business vehicle fleet management field. He is responsible for promoting and development manager for an engineering consultancy operating globally, delivering In his current role he is responsible for the managing the delivery of urban passenger projects and growing the business. delivery of customer-focussed, safe and rail to the highest customer service cost-effective transport services through standards and is committed to ensuring Richard’s responsibilities include the asset the regional train and road coach network, the successful integration and delivery of management of the railway infrastructure the maintenance of infrastructure, and the expansions to the network. and the provision of IT services to support management of contracts associated with the PTA’s operations. these services. Professionally, Pat is a qualified accountant, with a Bachelor of Business majoring in accounting and economics, a post-graduate diploma in accounting and is a member of CPA Australia. 19 Annual Report 2013-14 Public Transport Authority

Martin White Kevin Kirk David Browne Executive Director Executive Director Executive Director Transperth System, Regional Finance and Contracts Safety and Strategic and School Bus Services Kevin has more than Development Martin joined the PTA in 40 years’ experience in David joined PTA 2006 from the Eastern public service and has predecessor WAGRC in Goldfields Transport Board held senior roles in Main December 2002 as a policy (trading as TransGoldfields), where he Roads WA and DoT. He holds a Bachelor officer. He has a Master of Transport Studies was general manager. He has 24 years’ of Business (Accounting) degree and is a degree (UWA) as well as qualifications in experience in public transport, having CPA and a fellow of the Institute of Public policy and management. He had previously previously worked in both DoT and DPI. He Accountants. His professional interest is in spent 20 years in the aviation industry is a qualified accountant and has a post- the areas of financial management, business including 15 years in the RAAF where he graduate qualification in management. performance and procurement. worked in a number of areas including strategic airspace management, policy and He is responsible for managing, coordinating As the PTA’s Chief Finance Officer, Kevin is planning. and marketing the Transperth system, responsible for maintaining PTA’s financial comprising commercial bus contractors, a management and procurement systems and He is responsible for the provision commercial ferry contractor and the urban processes. of strategic services in safety, policy, passenger rail services. His role is also business and information management, responsible for the management of Regional workers compensation, risk management, Town Bus Services and School Bus Services disability access, environment, emergency throughout WA. management and strategic planning, as well as the management of the freight rail network leases and the PTA’s involvement in freight rail network development initiatives. 20 Annual Report 2013-14 Public Transport Authority

Brian Appleby Executive Director People and Organisational Development Brian joined the PTA in February 2008, bringing more than 30 years’ experience in labour relations, human resource management, workforce services and learning and development.

After beginning his career in the private sector, Brian undertook a range of roles as an operative, operational manager and director in key public sector agencies and central Government departments. He has a post- graduate qualification in industrial relations and is a former Australian Army Ross Hamilton Reserve officer. He is vice-chair of the Logistics Training Council and a Executive Director member of the Australasian Railways Workforce Development Committee. Major Projects Ross has worked for Westrail and the PTA for 27 Along with his responsibility for strategic people management, Brian years in various roles including construction, planning, oversees the delivery of functional human resource services for the PTA’s land rationalisation and maintenance. With the people. inception of the PTA he worked as manager of track and civil infrastructure, then took over the construction of the Mandurah railway through the critical commissioning phase for the commencement of services in December 2007.

In his existing role, he is responsible for the delivery of major projects for the PTA and is working on the Perth City Link project, the extension to the Joondalup Line from Clarkson to Butler, the transport infrastructure component of the new Perth Stadium project, the new Aubin Grove Station and the multi-storey car park at Edgewater Station. With the development of the route for the Forrestfield-Airport Link under way, the size and complexity of this project will also see it being managed from within the Major Projects area. 21 Annual Report 2013-14 Public Transport Authority

Peter Martinovich Executive Director Infrastructure Planning and Land Services Peter began his railway career with WAGR as a junior clerk in 1964, graduated as an engineer in Westrail’s civil engineering branch in 1974 and was made Maintenance Engineer in 1987. After serving as Planning Engineer for the developing Northern Suburbs Railway, Peter rose to the position of Principal Engineer Planning and Permanent Way before transferring to DoT in 1995 as Manager, Transit Planning.

At DoT, he set up and led the team which developed the South West Metropolitan Railway and Northern Suburbs Extension Master Plans. He was appointed Deputy Project Director of New MetroRail in 2003. After David Hynes completion of the NMR Project in 2007, he was appointed Director of Manager Corporate Communications Railway and Infrastructure Planning within the N&I Division. David brought a wealth of communications experience to the PTA (then WAGRC) when he joined In 2009, he was appointed Executive Director of the newly-formed the organisation in 2003 and has been a significant Infrastructure Planning and Land Services Division. In March 2014, Peter contributor to its communications activities, especially completed 50 years’ service to the rail industry with the PTA and its media relations, since then. Immediately prior to his appointment he had predecessors. been working as a Government media adviser to a senior Cabinet Minister.

He had previously worked as a freelance journalist, writing for a range of national and international publications, and ran his own public relations consultancy, providing high-level strategic advice to a large number of clients. This followed a 20-year career at WA Newspapers working on the Daily News, Weekend News and Countryman, culminating in a three-year stint as Business and Finance Editor of The West Australian. 22 Annual Report 2013-14 Public Transport Authority

Transperth Transperth trains: Level of overall 2. Operational customer satisfaction (per cent) Report The Transperth PSM, which has been running for 21 years, surveyed more than 2010 93 4250 passengers, covering all modes, all the 2011 88 2.1 Customers and bus contract areas and all the rail lines. community 2012 89 Transperth: Level of overall customer 2013 84 An independent market research satisfaction (per cent) 2014 organisation is commissioned to undertake 89 annual Passenger Satisfaction Monitors 020406080 100 2010 85.8 (PSMs) to assess the level of passenger Among peak passengers, 87 per cent satisfaction with various aspects of 2011 84.4 expressed satisfaction in 2014, a significant Transperth and Transwa services. The survey 2012 85.5 8.8 per cent increase; among off-peak conducts detailed face-to-face interviews 2013 passengers, it was 91 per cent (88 per cent with regular public transport users, covering 82.3 in 2013). The proportion of passengers who all the main demographics. 2014 85.4 were dissatisfied overall fell sharply to three 020406080 100 per cent (previously seven per cent). Satisfaction with the quality of service on The main reasons for dissatisfaction were Transperth bus, train and ferry operations “too crowded in peak times”, “no seating in overall (calculated as the weighted average 85.4% peak times”, “need extra carriages/longer across all modes) recorded a marked trains”. To address this issue, the PTA has Transperth passenger improvement in 2014, rising 3.8 per cent (or ordered 66 new railcars, of which nine were satisfaction 3.1 percentage points) from 82.3 to 85.4 per delivered and entered into service during cent. There were good increases across all the year. These additional railcars have been the modes. used to increase the number of six-car trains Winner Transperth trains in operation. The proportion of passengers who said they Transperth wins ‘Best City were satisfied with train services rose six per Trains’ in Canstar Blue cent (five points) to 89 per cent. survey 23 Annual Report 2013-14 Public Transport Authority

The importance rating of the key service characteristics of Transperth In regard to the other service characteristics, the proportion of users train services (other than passenger safety) and the respective levels of who were satisfied remained high or increased in some cases. The most satisfaction are as follows: significant improvement was in “service frequency peak times” where the satisfaction rating rose to 82 per cent (74 per cent previously) and dissatisfaction fell from 16 to 11 per cent. Service Importance rating Satisfaction characteristic % (dissatisfaction) Transperth buses rating % The proportion of bus users who reported being satisfied overall with the 2013 2014 2013 2014 system increased 2.5 per cent (two points) to 83 per cent. At eight per cent (previously nine), the dissatisfaction rating was the lowest in the 19 Cost of fares 72 72 52 (16) 52 (16) years since bus services have been contracted out. The main reasons cited for dissatisfaction were “infrequent services”, “buses never on time” Speed of the trip 63 66 92 (2) 93 (2) and “insufficient off-peak services.” Punctuality 69 63 93 (3) 95 (1)

Availability of seats 62 56 72 (18) 73 (17) Transperth buses: Level of overall customer satisfaction (per cent)

Cleanliness on board 57 48 90 (2) 90 (3) 2010 81 Service frequency 57 48 82 (8) 83 (6) 2011 weekdays 82 2012 83 Service frequency 54 43 74 (16) 82 (11) peak times 2013 81 Time waiting for 36 36 68 (16) 72 (15) 2014 83 connecting bus 020406080 100

In 2014, as in 2013, most respondents rated “cost of fares” the most important service characteristic. The satisfaction levels were also unchanged. 24 Annual Report 2013-14 Public Transport Authority

The importance rating of the key service characteristics of Transperth Transperth ferries bus services (other than passenger safety) and the respective levels of A very high proportion of passengers were happy with the ferry service satisfaction are as follows: overall, continuing a well-established trend. In 2014, 97 per cent of respondents expressed satisfaction – the highest level since 2010. The dissatisfaction rate remained at zero for the third year in succession. Service Importance rating Satisfaction characteristic % (dissatisfaction) rating % Transperth ferries: Level of overall customer satisfaction (per cent)

2013 2014 2013 2014 2010 96 Punctuality 72 70 82 (9) 76 (13) 2011 96 Cost of fares 71 58 58 (13) 56 (13) 2012 95

Service frequency 58 54 68 (19) 71 (18) 2013 96 weekdays 2014 97 Shelter provided at 61 53 74 (18) 74 (17) 020406080 100 the bus stop

Availability of seats 51 45 92 (5) 92 (4)

Speed of the trip 54 43 92 (3) 89 (4)

Cleanliness on board 52 43 93 (2) 94 (1)

Service frequency 43 41 73 (19) 79 (13) peak times

The proportion of respondents who said they were satisfied with our performance in the two top-rated characteristics, “punctuality” and “cost of fares”, fell slightly. 25 Annual Report 2013-14 Public Transport Authority

The importance rating of key service characteristics (other than passenger Transwa safety) and the respective levels of satisfaction are as follows: The Transwa PSM has been running for 12 years and surveyed 1244 passengers, covering road coach operations as well as all the rail services. Overall customer remained very high level, with 90 per cent of passengers Service Importance rating Satisfaction characteristic % (dissatisfaction) either satisfied or very satisfied. rating % Transwa: Customer satisfaction (per cent) 2013 2014 2013 2014 100 Cleanliness on board 76 75 100 (0) 100 (0) 80

Cost of the fare 78 73 78 (2) 82 (2) 60 Punctuality 66 64 91 (1) 99 (0) 40 20 Service frequency 60 58 70 (13) 71 (18) 90 92 90 90 92 92 90 weekdays 0 2010 2011 2012 2013 2014 Speed of the trip 58 55 97 (1) 99 (0)

Availability of seats 53 53 87 (13) 100 (0)

Shelter at the jetty 48 48 74 (18) 83 (12)

Service frequency 46 93 (3) peak times 90% Access to ticket 43 83 (17) purchase facilities Transwa passenger satisfaction Ferry passengers expressed high-level satisfaction with all aspects except “service frequency weekdays,” where the proportion satisfied increased slightly to 71 per cent. There were good increases in several other areas. 610 bus stops upgraded to disability standard 26 Annual Report 2013-14 Public Transport Authority

Transwa trains Transwa road coaches There were excellent satisfaction levels for our trains – the AvonLink and The road coaches also enjoy a consistently high satisfaction level, with 91 MerredinLink ratings jumped significantly to 94 (previously 84) per cent per cent of customers happy with our road coach services. and 92 (88) per cent respectively and the Australind remained high at 93 per cent but Prospector approvals fell to 87 (93) per cent. Transwa road coaches: Customer satisfaction (per cent)

100 Transwa trains: Customer satisfaction (per cent) 80

100 60

80 40

60 20 89 90 91 93 91 40 0 20 2010 2011 2012 2013 2014 96 93 84 94 96 75 86 93 87 90 93 93 84 88 87 93 94 92 0 2010 2011 2012 2013 2014 Customer safety and security The PSM assesses customer perceptions of safety during the day and Prospector Australind AvonLink & MerredinLink at night, waiting for and aboard the (bus/train/ferry) service. Across the *AvonLink *MerredinLink modes, virtually all passengers feel safe (aboard or waiting) during the day. *Note: Before 2011-12 AvonLink and MerredinLink results were combined Transperth: Passenger safety (per cent) Proportion of respondents who generally feel safe on-board during the day.

100

20 98 98 99 99 98 100 99 99 99 99 99 97 99 98 100 0 2010 2011 2012 2013 2014

Bus Train Ferry 27 Annual Report 2013-14 Public Transport Authority

Transperth trains Transperth buses The 2014 PSM asked train users: Thinking about the issue of personal Bus users were also asked: Thinking about the issue of personal safety whilst using the service, that is how safe you feel from personal safety whilst using the service, that is how safe you feel from personal interference or threat from other passengers, how safe do you generally interference or threat from other passengers, how safe do you generally feel? feel?

The following chart shows the proportion of respondents who “always or The following chart shows the proportion of respondents who “always or usually feel safe” on the train system. usually feel safe” on the bus network.

Transperth trains: Customer perception of safety (per cent)

100

20 98 75 98 70 98 76 99 72 99 72 98 68 99 78 98 69 98 77 97 69 0 2010 2011 2012 2013 2014

On-board (day) On-board (night) At station/interchange (day) At station/interchange (night)

The proportion of users who said they felt safe on board at night fell slightly to 77 per cent (from 78), while the proportion feeling safe at the station/ interchange was unchanged at 69 per cent.

The PTA is committed to ensuring that all passengers feel safe at all times on the train network. To help achieve this aim, digitised CCTV footage from all train stations is monitored at the CMR, a state-of-the-art facility which is manned 24 hours a day, seven days a week. Other safety features include high-level lighting at stations, duress buttons at platforms and on all railcars, and transit officers on trains, at stations and in mobile patrols. 28 Annual Report 2013-14 Public Transport Authority Customers and community

Transperth buses: Customer perception of safety (per cent) The following chart shows the proportion of respondents who “always or usually feel safe” on the ferry service. 100

80 Transperth ferries: Customer perception of safety (per cent) 60 100 40 80 20 98 79 96 70 99 82 97 73 99 79 97 72 99 81 97 73 99 84 97 75 60 0 2010 2011 2012 2013 2014 40 20

On-board (day) On-board (night) 99 94 99 88 100 89 100 86 99 97 99 96 97 92 98 87 100 95 100 93 At station/interchange (day) At station/interchange (night) 0 2010 2011 2012 2013 2014

While the daytime safety perceptions were steady, the night-time figures On-board (day) On-board (night) At jetty (day) At jetty (night) both showed an improvement, reaching 84 per cent (on-board) and 75 per cent (waiting) – the best they have been for five years. As was the case with buses, there was a significant increase in the proportion of users who felt safe at night, both on board and waiting at This reflects the big investment Transperth has made in passenger security. the jetty. As is the case with trains, all major bus stations have CCTV cameras which feed into the CMR. A fleet of 18 patrol cars manned by Wilson Transwa Security officers backs this up with a rapid response to any on-road Transwa continued to provide a very safe service for customers through its antisocial behaviour incidents. commitment to safety systems, procedures and processes. The number of passenger injuries during the year remained very low. Transperth ferries Again, ferry passengers were asked: Thinking about the issue of personal safety whilst using the service, that is how safe you feel from personal interference or threat from other passengers, how safe do you generally feel? 29 Annual Report 2013-14 Public Transport Authority

A very popular snake-handling initiative helped build positive links between CASE STUDY: Right Track program TOs and young people. Most recently, a series of Urban Art workshops Snake handling and urban art workshops may seem like unusual ways to have been educating young people about the dangers and risks reduce the amount of antisocial and dangerous behaviour on our rail lines, associated with trespass to graffiti, and the distinction between tagging, but the PTA’s highly-regarded Right Track program is anything but ordinary and legal, socially-acceptable street art. – and neither are its results. Right Track has been endorsed by the School Standards and Curriculum A recent evaluation of Right Track – which was created in 2006 in Council and helps students achieve their WA Certificate of Education. In response to increasing levels of unsafe and antisocial behaviour across addition, the education program is mapped to Certificate II in General the network – shows the recorded incidents of trespass have more than Education for Adults (a Year 10 equivalency) for young people not currently halved, while the number of rail-related fatalities and serious injuries in WA engaged with mainstream education pathways, allowing for a broader has significantly decreased during this time. demographic to be reached.

The PTA’s Right Track program (including Stay Off The Tracks) is a targeted The latest development involves collaboration with the Department of education program and community outreach initiative focussed on young Corrective Services’ Prevention and Diversion Youth Justice Team. While people (aged 10 to 17). It encourages them to become responsible for based on the existing in-class education resources, this new program will their own safety and to make positive choices around public transport, be delivered by Juvenile Justice Teams and is tailored to the charges a and uses a multi-faceted, highly-collaborative approach to help reduce young person may face, the behaviour they have displayed, and the train unwanted behaviours. or bus service they regularly use.

Since its inception, more than 100,000 students across the metropolitan area have participated in the Right Track program. Initially targeted at the Armadale and Midland lines, it was so successful that it was extended across the entire network in 2008.

Right Track continuously seeks to help mentor and educate young people on the positive roles they can play in their community by working with youth organisations and local councils to deliver various engagement programs. These offer an invaluable opportunity for Transit Officers (TOs) - rail and bus security officers to engage with young people and build positive relationships. 30 Annual Report 2013-14 Public Transport Authority

Safety audits •• Transdev was re-certified to AS4801 in •• Following an eight-week trial, ministerial January 2014 and is current until January approval was given for the installation of Transperth buses 2017. It is also certified compliant with child-check safety devices on new school Safety audits and monitoring of Transperth ISO 14001 Environmental Management buses. The safety device is activated by bus contractors continued in line with Systems, valid to January 2017. In 2013- the driver who must walk to the rear of standard AS4801-OSH Management 14, Transdev’s LTI frequency rate was the bus where the device is located and Systems. Each depot was audited at 2.29 and the LTI incident rate was 0.4. ensure that no child remains on the bus. least once, with other documented site •• Since July 1, 2013 all new buses must School Bus Service visits throughout the year. These regular have a child-check alarm. audits and inspections have generated In 2013-14, SBS completed a number of • A project to install engine fire safety programs. • improved safety management systems and suppression systems on all existing safety focus, and our contractors’ LTI rate •• Introduced the Safety Management education support buses which carry continues to be well below the industry System (SMS), made up of a safety special needs children is due for standard. management plan, driver’s operating completion in August 2014. All new ed- guide and an emergency plan. It included support buses must have these systems. •• Swan Transit was re-certified to AS4801 in August 2012 and is current until an example of a compliant policy, as August 2015. It is also certified as well as guidelines and forms to enable compliant with ISO 14001 Environmental contractors and drivers at all levels of Management Systems, valid to February experience to implement safe systems of Since July 1, 2015. In 2013-14, Swan’s LTI frequency work. rate was 10.0 and the LTI incident rate •• The plan was rolled out over a series 2013 all new was 1.8. of workshops in the various regions. In addition to the presentation, contractors •• Path Transit was re-certified to AS4801 buses must have in November 2013 and is current until were provided with a hardcopy version August 2015. It is also certified as and website access to the SMS. a child-check compliant with ISO14001 Environmental •• New contracts with SBS require Management Systems, valid to August compliance with the SMS as a KPI. The alarm 2015. In 2013-14, Path’s LTI frequency audit process and reporting chain for rate was 14.8 and the LTI incident rate escalating issues is nearing completion was 2.5. and safety plan auditing is expected to start in the first quarter of 2014-15. 31 Annual Report 2013-14 Public Transport Authority

Accessing our services About 85 per cent of Perth homes have access to public transport. This metric – which has been steady for three years – reflects the proportion of Property Street Addresses (PSAs) in the Perth Public Transport Area (PPTA) that are within walking distance (500m) of a Transperth stop or station providing an Acceptable Service Level (ASL). An ASL is defined as a 20-minute or better service in the peak-flow direction during the peak, and at least an hourly service throughout the core of the day.

Transperth uses GPS data to determine the exact location of all bus stops and train stations. Access to these facilities is measured against other spatial and scheduling data – in this case PSAs and service timetables. 32 Annual Report 2013-14 Public Transport Authority

Access to public transport (per cent) This refers to the proportion of property street addresses in the Perth Public Transport Area within 500m of a Transperth stop or station providing an acceptable service level.

100

20 82.9 83.8 84.6 84.7 84.6 0 2010 2011 2012 2013 2014

There were 783,270 PSAs within 500m of an ASL stop/station in 2014, up one per cent from 775,253 in 2013 and 9.4 per cent more than the 715,719 PSAs reported in 2010.

Disability access Transperth aims to provide universal access to all its services for the wider community – including the elderly, people with disabilities, and parents with prams. 33 Annual Report 2013-14 Public Transport Authority

Disability Access and Inclusion Plan •• The PTA assisted the Department of Transport (WA) and Department of Infrastructure and Transport (Federal) in gathering data to support The PTA continued to improve access to public transport for people with Recommendation 1 of the 2012 DSAPT review. disabilities, working through the 2012-17 DAIP, which was released in July •• People who hold a carers’ health care card and receive the 2012. Commonwealth carer payment can now travel free between 9am and 3.30pm on weekdays and all day on weekends and public holidays. Achievements included: •• Conducted three on-site accessibility sessions at Perth Station for the •• Audited our train stations and infrastructure to determine the level disability sector as part of the Perth City Link project. More than 6500 of compliance with the Disability Standards for Accessible Public bulletins were sent and 240 disability organisations targeted.

Transport (DSAPT) 2002. •• Delivered 56 presentations and station tours through the school-based •• Continued implementation of a 12-year program to progressively Get On Board program for education support students.

replace the existing fleet with new, low-floor, accessible buses – at •• The Transperth Education team continued to work closely with disability June 30, 86.8 per cent of our metro-area fleet (1164 of 1340 buses) organisations to deliver information and training at both the staff and and 68.7 per cent of our regional buses (90 of 131) were accessible. client level. Transperth Education participated with the disability sector •• Progressively increasing the number of accessible bus services. in the Abilities Expo, Homeless Connect (Perth and Victoria Park) and Preference is given to operating accessible buses whenever possible CarersWA forums; and worked with Activ, Goodwill Engineering, PEP so that, off-peak, most buses are accessible. In the peak, accessible Community Services, Therapy Focus, TAFE, Red Cross, ASeTTS and and non-accessible buses are fully committed. Communicare on-site and at stations to equip staff and clients with the skills and knowledge to be safe and confident travellers. •• Continued recognition of companion cards to allow a companion to travel with a person with a permanent disability at no additional cost. •• Eighteen seniors accessibility programs were delivered across local government and community organisations. •• Developing and managing accessibility groups via My Alert emails (formerly TravelEasy) as a mechanism to disseminate disability-specific •• Translating and Interpreting Service (TIS) - call count for InfoCentres updates to relevant organisations. During the year, 14 accessibility and the CallCentre was 173 (July 2013 – May 2014). bulletins were distributed via email to 10,085 customers registered with Transperth Accessible Services to advise of system changes, upgrades and other Transperth news relating to accessibility issues.

•• Completed the upgrades of Queens Park, Beckenham and Maddington stations. Upgrading 610 bus stops to meet DSAPT requirements under the Government’s Bus Stop Accessibility Works – 2706 upgrades have been completed since 2010. 34 Annual Report 2013-14 Public Transport Authority

The environment We continued with:

The PTA continues to work to identify •• The PTA water efficiency management opportunities to maximise sustainability plan. during the development and planning of •• Using reverse osmosis on recycled water transport services. In the latest year this to wash railcars. included: •• Our Energy Efficiency Opportunities Program, including completing energy •• Commissioning consultants to develop assessments of the Public Transport a Sustainability Framework for the Centre and Transperth’s trains. Forrestfield-Airport Link Project.

•• Integration of infrastructure for We also: pedestrians and cyclists. •• Submitted our Greenhouse and Energy •• Protection and restoration of local air, Report to the Department of Climate water, soils, flora and fauna. Change. •• Services to improve accessibility for •• Audited our contractor, Downer people with disabilities. Bombardier, to ensure environmental compliance at our Claisebrook, Nowergup and Mandurah train depots.

•• Completed and implemented our Environmental Management Systems (EMS) manual to support the PTA in achieving legal compliance, controlling risks for operations and capital works, and encouraging continuous improvement in environmental performance. 3535 Annual Report 2013-14 Public Transport Authority

contaminants may enter the water table and During the year under review, the PTA CASE STUDY: Contaminated sites leach into adjacent land and the general conducted investigations, remediation or environment must be addressed monitoring at 36 sites, including construction IPLS’ Environmental Branch spent sites for the Perth City Link Rail and Bus $4.2 million investigating or managing A total of 94 PTA-controlled sites have projects and the new Perth Stadium contaminated sites (including asbestos been reported to the DER. Of these, 37 Transport Infrastructure project. management) in 2013-14, and has an are classified by the DER as “possibly approved budget of $15.7 million for this contaminated – investigation required” Key achievements included reclassification task in future years. and 15 are classified as “contaminated – of the Beehive Montessori School land to remediation required.” allow further development, and completion The expenditure is a response to the PTA’s of investigations and remediation at Kewdale obligations under the Contaminated Sites Freight Terminal. Act 2003, which requires us to report known and suspected contaminated sites to the Department of Environment Regulation, which classifies the condition of the site. Classifications that require further action (from monitoring to clean up) include “possibly contaminated – investigation required” or “contaminated – remediation required.”

The act applies to land controlled by the PTA for the suburban public transport network (buses and trains), and residual land that has been excluded from the leased freight corridor.

This latter category includes a number of former steam and diesel locomotive depots that are contaminated with asbestos, coal dust, heavy metals, fuel and lubrication products. The possibility that these 36 Annual Report 2013-14 Public Transport Authority

Communicating with our continuing infrastructure maintenance. customers •• Delivered service change information to passengers following the continued roll- In 2013-14, the Transperth Information and out of additional bus service kilometres Event Services team successfully undertook under the bus service expansion a wide range of initiatives: program.

•• Continued to deliver Get on Board •• Successfully promoted the launch of the presentations to a broad range of new route 950 Superbus service from community groups. Work continued Morley Bus Station to QE11 Medical on an online portal aimed at educating Centre and UWA. primary school students about public •• Coordinated the delivery of train transport. replacement services during the • Launched the new Transperth website two major train service shutdowns • to ensure it continued to meet the needs in connection with the work for the of passengers. This upgrade made the Perth City Link project; and delivered website device-responsive, allowing information to passengers regarding the passengers to use it regardless of which disruptions and replacement services device they use to visit the site – mobile provided. phone, computer or tablet. •• Launched a campaign to educate • Launched the new Transperth App passengers about the introduction of • on both Android and iOS platforms. paid parking and installed new signage This allowed passengers to use their relating to the paid parking initiative at mobile phones to plan journeys, check train station car parks. SmartRider balances, as well as find the •• Continued to provide service disruption next service departing from any stop, information to passengers across all station or jetty. modes. Planned major disruptions • Continued to work with major event included moving bus services from • organisers to ensure the provision of Barrack Street to William Street, the public transport for special events and closure of the Wellington Street Bus Station and the opening of the temporary promote integrated ticketing. Roe Street bus station, as well as 3737 Annual Report 2013-14 Public Transport Authority

CASE STUDY: Transperth App

Perth commuters have been given the power, the power to personalise and access up-to-date public transport information through the highly anticipated Transperth smartphone app.

Launched in early 2014, the first official version of the Transperth App provides customers with access to their SmartRider information, journey planning, bus timetables and live train times, all within the palm of their hands.

The free app, which is available in both Android (smartphone) and iOS (Apple) platforms, has been downloaded over 153,000 times and has secured its spot as one of the top 10 most-downloaded iOS apps in Australia. The app offers users a number of great tools including the ability to save their favourite journeys, view any disruptions to services, get information about fare prices and check their SmartRider balances.

Commuters can find services from any stop, station or jetty, view them on a map and countdown to when their service arrives. Together with the new mobile-responsive website, the app provides customers with access to their Transperth My Account which delivers full access to online services.

The Transperth team are currently trialling technology that will allow users to track bus services in real-time and plan journeys with a greater degree of accuracy. A total of 130 buses which operate from the Karrinyup depot have been fitted with tracking technology enabling users to check how far away their bus is in real-time. Customers are able to optionally access the real-time bus trial in the Karrinyup area through the app. 38 Annual Report 2013-14 Public Transport Authority

Fleet In 2013-14, the Transperth bus system 2.2 Performance operated 289 standard timetabled bus report TTO operates an electrified suburban train routes and 309 school routes. On a typical system with more than 1045 services on weekday this involved 14,253 standard and an average weekday and more than 6645 309 school service trips. Accessible buses 2.2.1 Metro weekly services. At June 30, TTO operated are always used on 166 standard routes. Transperth is the brand and operating name a fleet of 243 railcars which can be coupled A bus service frequency of 15 minutes or of the public transport system in the greater in configurations of two, three, four or six-car better is provided all day on most major metropolitan area of Perth. trains. corridors, with higher frequencies in peak periods. The Transperth system consists of a bus The system covers 173.1km of track with network, a fully-electrified urban train 70 stations on five lines. The network The Transperth bus service network is system and a ferry service. It is managed consists of the Joondalup Line (33.2km), divided into 11 geographic contract areas by the Transperth branch of the Transperth the Fremantle Line (19km), the Midland Line which are periodically subject to competitive System, Regional and School Bus Services (16km), the Armadale/Thornlie Line (30.5km tender. At June 30, three contractors (TRSBS) division and covers key functions and a 3km spur line to Thornlie), and the operated Transperth bus services: such as system planning, bus service Mandurah Line (71.4km). •• Path Transit: Kalamunda, Morley. delivery, bus service security, passenger At June 30, the 1354-vehicle Transperth information services, ticketing, and bus fleet •• Swan Transit: Canning, Claremont, bus fleet was made up of 809 diesel buses procurement. Marmion, Midland (including Midland (including 303 new buses delivered under shuttle), and Southern River. Transperth bus and ferry services are the current Volvo contract) and 545 CNG •• Transdev: Fremantle (including Fremantle buses. Of these, 347 buses (25.6 per cent provided under commercial contract CAT), Joondalup (including Joondalup of the fleet) conform to the Euro5 emissions arrangements; train services are provided CAT), Rockingham-Mandurah, and the standard, and 498 (36.8 per cent) meet by PTA’s Transperth Train Operations (TTO) Perth CAT contract. division under an internal service level the Euro4 standard. The 303 new Volvo agreement. buses meet the Euro5 EEV (enhanced Two ferries (MV Phillip Pendal and MV environmentally friendly vehicle) standard. Shelley Taylor-Smith) operate the Transperth Passenger information comprising The Volvo contract will deliver 792 new ferry service between the city (Barrack InfoCentre, InfoLine and customer feedback diesels over an eight-year period. Street) and South Perth (Mends Street). services are provided under contract by The service is operated under contract by Serco. Captain Cook Cruises. 39 Annual Report 2013-14 Public Transport Authority

On an average summer (September to April) system promotes passenger safety – railcar New service routes introduced during the weekday, there are 92 ferry trips; on an doors will not open if there is no platform year included: average winter (May to August) weekday alongside the stationary railcar. there are 60. •• 950 (Superbus) between Morley bus We again successfully provided train and station, QE11 Medical Centre and UWA Following an increase in the maximum bus services for various special events via Perth. number of passengers allowed to be carried – including Skyshow, football and other •• 990 between Scarborough Beach and on CNG buses, the average capacity of the sporting events, and concerts. Perth via Glendalough Station. bus fleet increased to 78.482 in 2013-14 • 593 between Mandurah Station and (77.463 in 2012-13 and 74.872 in 2011-12). We also continued with the implementation • Dawesville. Given that CNG buses account for 40.3 per of the bus service expansion program cent of the fleet, total capacity jumped 5.6 which began in 2011-12, with service •• 512 between Murdoch Station and per cent to 4970.3m passenger place km, improvements prioritised as follows: Spearwood. from 4708.3m in 2012-13. This represents •• 567 between Warnbro Station and •• Services which cannot pick up a marked increase from 2009-10 when the Baldivis South. passengers due to overloading. total capacity was 3677m. •• Transport corridors we identified as Service extensions and improvements The PTA continued to operate one diesel- providing access between key primary included: electric hybrid bus on Perth City CAT and secondary centres to help achieve services. The hybrid bus was commissioned planned land-use outcomes proposed by •• Extension and improved frequency in February 2013 by Volvo Bus Australia the Department of Planning in Directions of Route 40 to service Perth Airport and was brought into service in March 2031. Terminals T3 and T4 via Great Eastern 2013. It is undergoing an 18-month trial and Highway. •• New urban areas developing on the assessment to help shape future hybrid bus fringes of the metropolitan area. •• Improved frequency of Canning Highway strategy. During the trial it will operate on Routes 106 and 111. all Perth CAT routes and its performance The bus service expansion program added is being assessed against standard Volvo 2.548 million service kilometres during the There were also a number of significant new diesel buses and Mercedes CNG buses year to deliver a total of 63.329m km, up developments during the year. operating in the same environment. 4.2 per cent from 60.781m in 2012-13. This followed increases of 4.6 per cent in 2012- •• PTA took delivery of the first nine railcars In the year under review, we continued 13 and 8.5 per cent in 2011-12. (three, three-car trains) of the 66 B-series planning for the installation of the platform railcars on order. detection system on B-series railcars. This 40 Annual Report 2013-14 Public Transport Authority

•• Completed upgrade of the railcar Network patronage to 147.6 million, total initial boardings fell 1.2 simulator which is used to train new per cent to 103.4m, cash and SmartRider drivers and for on-going review of driver Patronage by mode is reported in four initial boardings fell 2.4 per cent to 87.8m, performance. categories: and fare-paying boardings fell 2.6 per cent to 82.4m. •• Implemented operational and timetable • Fare-paying boardings – cash and paid changes following the sinking of the • SmartRider boardings plus special event A number of factors contributed to the Fremantle Line (part of the Perth City Link boardings. decline: project). •• Cash and SmartRider initial boardings – •• Started on a new contract with Synergy •• The partial shutdown of train services for fare-paying boardings plus free travel on for the supply of electricity. 11 days in July and August 2013 to carry SmartRider. out major works associated with the •• Prepared detailed operational schedules • Total initial boardings - cash and and commenced recruiting of staff for the • Perth City Link project resulted in the loss SmartRider initial boardings plus free extension of the Joondalup Line to Butler of more than one million train boardings travel on Free Transit Zone (FTZ) services, station. over the period with a flow-on impact on Central Area Transit (CAT) services in bus boardings. •• Assisted with planning for the new Aubin Perth, Fremantle and Joondalup, and the •• Work on many of the major road projects Grove station and Burswood Stadium. Midland Shuttle service. which had caused significant congestion •• Assisted with planning for the July 1, •• Total boardings – total initial boardings in 2012-13 were completed this year. 2014 implementation of paid parking at plus transfer boardings. The improved roads allowed a much all train stations. freer flow of traffic and provided an •• Opening of Roe Street temporary Free travel on SmartRider refers to travel by attractive alternative to public transport. bus station in the city to allow for the WA seniors, aged and disability pensioners Consequently, there could have construction of the new Perth Busport as and carers on weekdays from 9am to been reluctance on the part of some part of the Perth City Link project. 3.30pm and all day on weekends and public passengers to return to public transport holidays; all day free travel by veterans and •• Completion of bus priority measures at even after bus and train services were PTA current and some retired staff; and Beaufort Street, William Street, Manning fully restored. train travel within the FTZ (available only to Road/Lawson Street, and Cockburn • Though key arterial roads were clearer, SmartRider users). • Central Station. construction-related road works in the For the first time in many years, patronage city remained an issue, as did traffic on the Transperth system decreased in changes and general congestion – all of 2013-14. Total boardings fell 1.4 per cent which affected bus reliability. 41 Annual Report 2013-14 Public Transport Authority

•• A number of major business shutdowns or staff retrenchments in Transperth: Patronage (millions) the CBD, which would have had an adverse impact on commuter 150 patronage. 120 •• A slowing of the rate of growth in population, particularly interstate migration, following the easing of the investment phase of the mining 90 boom. 60

•• Cost of living pressures impacting largely on discretionary travel. 30 74.103 78.852 93.043 131.629 75.929 80.817 96.051 135.975 81.262 86.393 100.991 144.130 84.597 90.007 104.713 149.697 82.426 87.829 103.437 147.641 •• Stabilisation of fuel prices allowing motorists to become comfortable 0 with the higher cost. 2009-10 2010-11 2011-12 2012-13 2013-14

Fare-paying boardings Cash and SmartRider initial boardings Against this, free travel by seniors, aged/disability pensioners and carers Total initial boardings Total boardings rose. They accounted for 8.6m total boardings, up 1.7 per cent from 2012-13’s 8.4m – though there was a small drop in initial boardings. The bus number was up 1.1 per cent at 5.8m and the train figure was up three Transperth: Passenger place kilometres (millions) per cent at 2.7m. 15,000

Despite this year’s overall decline, patronage is still higher than it was in 12,853.7 12,382.9 2011-12, and considerably ahead of the levels of five years ago. 11,552.2 12,000 10,579.9 10,138.4

9,000 2009-10 2010-11 2011-12 2012-13 2013-14

Passenger place kilometres represent the carrying capacity of the Transperth bus, train and ferry network. This metric is based on service kilometres and the average capacity of the fleet, and has been increasing steadily in recent years as new buses and trains come on stream and our networks expand. 42 Annual Report 2013-14 Public Transport Authority

Patronage profile Free travel on Transperth services Buses comprises SmartRider-based free Fare-paying boardings (including travel by seniors, aged/disability Despite the various factors impacting adversely on Transperth patronage special events) accounted for pensioners and carers which in 2013-14, total boardings on bus services edged up 0.2 per cent to 56 per cent of total boardings is electronically recorded on all 83.714m, but cash and SmartRider initial boardings, and fare-paying in 2013-14 compared with 57 modes, free travel on passes boardings all fell. As was the case system-wide, all the numbers were still per cent in 2012-13; free travel (manually recorded on bus and well up on 2011-12. accounted for 14 per cent (13 ferry but not recorded on train), per cent) and transfers for 30 per and travel within the FTZ and on Transperth buses: Patronage (millions) cent (unchanged). CAT and Midland Shuttle services. 100 Boardings on FTZ and Perth SmartRider accounted for 72 per 80 cent of fare-paying boardings CAT services are estimated 60 (including special events), up from based on surveys carried out at 70 per cent in 2012-13. Cash regular intervals by independent 40 boardings made up 26 per cent consultants; boardings on 20 39.148 42.235 74.756 39.422 42.590 76.636 42.360 45.703 80.626 43.945 47.489 83.543 43.394 46.903 83.714 (28 per cent) and special events Fremantle and Joondalup CAT 0 two per cent (unchanged). services and on the Midland 2009-10 2010-11 2011-12 2012-13 2013-14 Shuttle service are reported by Excluding special events, the bus contractors operating Fare-paying boardings Cash and SmartRider initial boardings Total boardings standard fare passengers these services. accounted for an unchanged 54 per cent of cash and Transfers by SmartRider users paid SmartRider boardings, accounted for 78 per cent of total concessions 32 per cent transfers in 2013-14, up from 75 (unchanged) and students up per cent in 2012-13. to year 12 were 12 per cent (11 per cent in 2012-13), while FamilyRider numbers slipped slightly (two per cent, from three per cent). 43 Annual Report 2013-14 Public Transport Authority

Total boardings by contract area were: To address this, the PTA’s Bus Priority Program completed a number of initiatives in 2013-14, Contract area 2013-14 2012-13 Change at a cost of $6.2 million: 148 million Kalamunda 7.580m 7.969m -4.9% •• To accommodate the new 950 metro boardings Morley 11.399m 11.175m 2.0% high-frequency “Superbus” service, 5km of bus lane was Canning 8.399m 8.430m -0.4% built on Beaufort Street.

Claremont 4.373m 4.536m -3.6% •• New bus lanes and stops on 64 million Marmion 7.629m 7.749m -1.5% William Street, Perth. bus service •• Bus priority queue-jump lane Midland 2.409m 2.415m -0.2% kilometres at the Manning Road/Lawson delivered in metro Southern River 3.918m 3.822m 2.5% Street intersection in Wilson. area Fremantle 9.551m 9.911m -3.6% •• A bus-only connection from Cockburn Central Station Joondalup 7.171m 7.150m 0.3% through the Cockburn Rockingham 6.147m 6.234m -1.4% Gateway shopping centre.

Average boardings on the bus system fell because the rate of change in actual boardings was below the 4.2 per cent increase in service kilometres – total boardings per service kilometre fell 3.8 per cent, from 1.375 in 2012-13, to 1.322.

Road congestion, particularly at peak, and a lack of significant bus priority measures on major roads impacted service reliability which, in turn, adversely affected bus patronage. 44 Annual Report 2013-14 Public Transport Authority

Trains Total boardings by line were:

Following a long period of uninterrupted growth, patronage on our trains Line 2013-14 2012-13 Change fell – total boardings were down 3.3 per cent at 63.5m. Armadale Line 9.176m 9.668m -5.1% The decline was primarily due to two, Perth Station-based partial shutdowns (11 days in all) of the rail system in July and August of 2013 Fremantle Line 8.285m 8.866m -6.6% to allow for work associated with the Perth City Link project, plus several Joondalup Line 16.897m 17.450m -3.2% other factors noted earlier. Mandurah Line 20.664m 21.150m -2.3%

Transperth trains: Patronage (millions) Midland Line 6.646m 6.689m -0.6%

80 70 The slide in boardings combined with the increase in service kilometres 60 resulted in average boardings recording a significant decline. Total 50 40 boardings per service kilometre fell 7.4 per cent, from 4.117 in 2012-13, 30 to 3.814. The cash and SmartRider initial boardings number was down 7.7 20 per cent at 2.440.

10 34.642 36.284 56.409 36.182 37.884 58.868 38.584 40.355 63.030 40.337 42.184 65.689 38.740 40.615 63.492 0 2009-10 2010-11 2011-12 2012-13 2013-14

Fare-paying boardings Cash and SmartRider initial boardings Total boardings

Cash and SmartRider initial boardings (including free travel on SmartRider but excluding free train travel within the FTZ) fell 3.7 per cent and fare- paying boardings fell four per cent. 45 Annual Report 2013-14 Public Transport Authority

Ferries Capacity

The ferry service represents only a very small proportion of Transperth Total capacity on the Transperth system increased by 3.8 per cent – a system patronage (less than 0.5 per cent). Fluctuations in the tourism slower rate of growth than in the previous three years. This continued market have a significant impact on ferry boardings, with tourists rise has been driven mainly by the expansion of bus services resulting in accounting for about half. passenger place kilometres on the bus network increasing by 16.5 per cent in 2011-12, 8.1 per cent in 2012-13 and 5.6 per cent in 2013-14. Transperth ferries: Patronage (millions)

0.5

0.4

0.3

0.2

0.1 0.312 0.333 0.464 0.324 0.342 0.471 0.317 0.335 0.474 0.314 0.333 0.465 0.292 0.310 0.435 0.0 2009-10 2010-11 2011-12 2012-13 2013-14

Fare-paying boardings Cash and SmartRider initial boardings Total boardings

In 2013-14, ferry total boardings fell 6.4 per cent, from 0.465m in 2012-13, to 0.435m. Cash and SmartRider initial boardings were down 6.9 per cent and fare-paying boardings down 7.1 per cent.

Average boardings also fell. Total boardings per service kilometre were down 5.9 per cent at 11.995, while cash and SmartRider initial boardings fell 6.4 per cent to 8.563. 46 Annual Report 2013-14 Public Transport Authority

Transperth trains of bus on-time performance. Reliability The one per cent sample is Transperth uses technology-based monitoring methods which allow The service reliability target for substantial given that there are precise data-gathering to measure On-Time Running (OTR). On bus Transperth trains is for 95 per more than 14,500 bus trips on a and ferry services, OTR is measured using GPS information functions in cent of services to arrive within typical weekday. GPS information SmartRider, while the train control system is used to measure train OTR. four minutes of the scheduled functions help to identify under- time. Until 2006-07, this tolerance performing services which, after a careful review, can be re- Transperth: Service reliability by mode margin was three minutes. It scheduled to ensure improved Proportion of service meeting on-time targets (per cent) changed in 2007-08 to take account of the longer train performance. 100 journeys and increased journey In 2013-14, Transperth 80 times, and to ensure national

60 consistency in reliability measures. improvement in service reliability 40 In 2013-14, 94.9 per cent of train with OTR increasing to 81.2 20 services met the target. per cent from 75.1 per cent in 85.5 95.9 98.4 85.1 95.7 99.2 79.1 94.6 96.7 75.1 93.0 84.7 81.2 94.9 97.8 0 2012-13. This was brought about 2009-10 2010-11 2011-12 2012/-13 2013-14 Transperth buses largely through the restoration of normal operations following Bus Train Ferry The service reliability target for the completion of many of the Transperth buses is for 75 per major arterial road works which cent of services to arrive at timing had impacted adversely on bus point within four minutes of the services during 2012-13. scheduled time, and never leave a terminus, or travel through a mid-way timing point early.

Reliability is monitored through a random sample of one per cent of trips in each bus contract area using the GPS information functions in SmartRider which provides an accurate assessment 47 Annual Report 2013-14 Public Transport Authority

Transperth ferries maintenance items such as high-pressure Maintenance water cleaning and painting. The service reliability target for the ferry The Network and Infrastructure (N&I) Division Most of the work undertaken in this area service is for 85 per cent of services to is responsible for the asset management of remains unseen by the public. However the arrive within three minutes of the scheduled the urban passenger rail network, the asset impact on our customers if the infrastructure time. On average, 97.8 per cent of services investment program (with the exception fails is significant, so our focus this year has met the target in 2013-14. Activity on the of major projects) and the delivery of been on servicing and improving all aspects river associated with the work on Elizabeth information technology services. Quay was less disruptive during the year and of our business. This has resulted in a allowed the ferry service to achieve a higher N&I has a service level agreement with number of changes, including: level of service reliability. Transperth Train Operations (TTO) which • Introduction of digital cameras into the details its responsibility for the provision and • CCTV system. maintenance of the infrastructure required to operate train services reliably, efficiently and •• Improving our overhead line codes of safely. practice to bring them in line with world best practice. Most of the Division’s resources are •• Improvements to our training facility to allocated to maintenance, both planned ensure our staff can be trained in a safe and breakdown. Routine maintenance is environment. planned carefully to ensure the infrastructure is safe and highly reliable. This ensures that our customers continue to enjoy a safe and dependable train service. The Division also deploys its resources to ensure a rapid response to any breakdowns to minimise delays and customer impact.

The rail network’s 70 stations are highly visible infrastructure assets. As well as ensuring that all station facilities are reliable, considerable effort is made to have them well presented. This is achieved through regular cleaning and periodic large 48 Annual Report 2013-14 Public Transport Authority

In addition the new route capitalises on existing bus priority lanes from CASE STUDY: 950 Superbus Morley through to Inglewood and into the CBD and eight new buses have It’s a bird, it’s a plane... no it’s the Transperth 950 Superbus! been dedicated to the route that is intended to an additional 500,000 kilometres a year. The introduction of the new route 950 has been a runaway success, with more than 17,000 people using the route on an average business day, A new timetable will be introduced in September 2014 consolidating the 2000 more than Transperth expected. service based on feedback, patronage and running time data. Transperth is considering the consolidation of other strategic routes into through- Route 950 was introduced on January 27, 2014 and became the highest routed services and looking to implement more bus priority as a result of frequency bus route in Perth with peak period services operating every 950’s success. 3-4 minutes from Morley and every 1-2 minutes from the city to UWA.

Previously there were a lot of passengers who travelled from the northern corridor into the city and then had to change on to another bus in the CBD to get out to UWA. The 950 route continues through the city so passengers can stay on board the one bus.

Also known as the Superbus, the 950 route replaced routes 21 and 22 from Morley to Perth and the 78 and 79 from Perth to Nedlands to benefit all passengers, particularly university students and people visiting QEII.

This benefit was evidenced when route 950 achieved the highest passenger satisfaction levels ever recorded for a Transperth fare-paying service in the 2014 Passenger Satisfaction monitor (PSM) with 94 percent of surveyed passengers satisfied and only 1 per cent dissatisfied.

Not only are commuters extremely pleased with the service, overall boardings on the 950 are up 24 per cent on the number of passengers

using the same four routes in the same period last year.

N M E

E R N T

V O O F Public Transport G

E Authority H

A T I

L A W R E T S T S E R N A U 49 Annual Report 2013-14 Public Transport Authority

The technology infrastructure Major initiatives Upgrades supporting the Transperth A program to improve the website has been upgraded to In 2014-15, we will: reliability and disability access provide increased reliability and of lifts and escalators started improve performance for users of •• Start operations to Butler Station on the Joondalup Line. in 2014, and replacement of the website. •• Introduce feeder bus services to support the new station at Butler. the assets at Warwick Station Traction power supply •• Continue to take delivery of the new B-series railcars and introduce has been completed. Work will strengthening at the Edgewater them into service. now start at Perth Station and and Summers Street feeder • Cascade A-series railcars from the Mandurah and Joondalup lines to five stations on the Joondalup • stations allows for increases to bolster services on the Fremantle, Midland and Armadale lines. Line, through until May 2016. the capacity of the rail network. The program will deliver bigger •• Purchase a diesel locomotive to help with line maintenance work. lift cars and wider doors to •• Undertake a major upgrade of the rail scheduling software. cater for people with disabilities •• Continue to recruit staff for the provision of safe, reliable and customer- in accordance with DDA focussed services. requirements. •• Introduce paid parking at all train stations. Upgrades were completed on •• Introduce the new Route 930 between Esplanade Busport and Perth the public address system at Airport Terminals T1 and T2. Whitfords and Warwick stations, • Invest in routes across the network to improve reliability and legibility. so that information is more • intelligible to passengers. Stirling •• Introduce new bus priority measures: is due for completion in July 2014. •• New bus lanes on Stirling Highway near UWA.

•• Bus priority queue-jump lane at the Albany Highway intersection with Nicholson Road.

•• Planning and detailed design of a bus priority route from the Esplanade Busport to the Point Lewis Rotary to accommodate buses travelling west from the Perth CBD. 50 Annual Report 2013-14 Public Transport Authority

Highlights

Infrastructure Planning and Land Services Infrastructure planning and business development IPLS provides the PTA with professional resources to support and •• Worked with stakeholders to integrate proposed rail station precincts undertake major planning and business objectives, railway engineering, with planned town and city developments (most notably at Yanchep) in and land and environmental management. planning to extend the Joondalup Line from Butler to Yanchep, and to extend the Thornlie Line to Cockburn Central.

•• Preparation of draft PDPs to extend the railway from Butler to Yanchep and from Thornlie to Cockburn Central.

•• Preparation of priority listing for the closure or grade separation of level crossings on the suburban rail network.

•• Review/derivation of rail patronage to 2031 and beyond resulting from increasing population growth as a prelude to developing an operational strategy and assessing ultimate capacity of the existing systems, and then forecasting future infrastructure and rollingstock requirements.

•• Preparation of a business case on possible grade separation of Nicholson Road level crossing at Thornlie.

•• Support of the business case and PDP for the Forrestfield-Airport Link (FAL) project. 51 Annual Report 2013-14 Public Transport Authority

Railway engineering of country locations. •• Provided environmental services to support the BEP. •• Preparation of preliminary railway alignments and engineering to extend •• Realised more than $1.7m the Joondalup Line from Butler to Yanchep, and to extend the Thornlie from disposal of surplus land. •• Managed the environmental Line to Cockburn Central. matters to ensure relevant •• Initiated an audit of non-rail •• Conceptual through to detailed design of turnback and crossover assets in the leased freight clearances would be obtained facilities at key locations on the suburban rail network as part of corridor. in a timely manner to start a program to provide greater operational reliance in the event of construction of a new station •• Completed the purchase of unplanned interruptions and system failures. at Aubin Grove. the land for the new station at •• Preparation of detailed railway engineering designs and layout of Aubin Grove. •• Managed a significant facilities to support the new Perth Stadium. expenditure for the • Completed purchase of land • identification, reporting, and •• Finalisation of detailed railway designs and “as constructed plans” for for Butler Station. treatment of contaminated the Butler Extension Project (BEP). •• Provided ongoing expertise sites within the PTA’s •• Provision of railway engineering expertise and oversight for the design to acquire the land required operational and residual land and construction of railway works as part of the Esperance Port for the new Perth Stadium assets. Access Corridor Project (managed by Main Roads WA). rail and bus facilities, and for •• Provided support to the Forrestfield-Airport Link. •• Provision of railway engineering expertise to the Department of operations of the suburban Planning, in the development of an alternative alignment for the freight passenger network and freight Environmental management railway route from Bellevue to Forrestfield. operations on the leased •• Provided major environmental •• Provision of preliminary concept route drawings in support of planning corridor by attending to input for the new Perth of future extensions and additions to the suburban railway network. environmental impacts (such Stadium project, for the as noise and vibrations). Land management stadium itself and for the transport facilities, especially •• Awarded a $4.3m tender for property management services over the those associated with the next five years. proposed extensive railway •• Generated approximately $16m from leased properties. infrastructure .

•• Finalised development of a Geographical Information System (GIS) to •• Supported Forrestfield-Airport facilitate land management. Link through the secondment •• Attended to the management of a number of residual issues associated of dedicated staff to the with the leased freight corridor at Kewdale, Forrestfield and a number project, as well as additional support as required. 52 Annual Report 2013-14 Public Transport Authority

route(s), engineering requirements, optimal CASE STUDY: Forrestfield-Airport More than Link PDP station locations and requirements, integration 100,000 with airport infrastructure and associated A dedicated project team was established engineering, the preparation of detailed concept students have under the IPLS and Major Projects umbrella designs of railway alignments and stations participated to prepare a detailed Project Definition Plan by precincts, assessment of risks, and liaison with in Right Track July 2014. key stakeholders. program Preparation of the PDP supports the State The work involved in preparing the PDP Government’s promise before the 2013 State showed that – to satisfy the requirements election to build a direct link to the domestic of demand, environmental and planning and international airport terminals and for the approvals, stakeholder inclusion, engineering 165,137km residents east of the airport by 2018, and to and construction – it was unlikely that the line travelled by provide 3000 new car bays for commuters would be operational before 2020. It could be using the new link. assumed that major contract(s) to implement School Bus the works could be awarded in 2016, leading to Services on an The PDP was completed on time and final completion and commissioning of services average school submitted to the State Government. It included in 2020. day a well-defined scope of work which formed the basis of a cost estimate. The preparation and conduct of the PDP drew heavily on the PTA’s considerable experience in planning and constructing major projects, including the New MetroRail Project, the recently-completed Perth City Link Rail Project, and the soon-to-be completed Butler Extension Project.

The Forrestfield-Airport Link PDP included a rigorous assessment of patronage demand, train operations to service the patronage, route options, geotechnical conditions along the 53 Annual Report 2013-14 Public Transport Authority

In 2013-14 Transwa employed 20 railcar drivers based at East Perth 2.2.2 Regional (Transwa) and Bunbury. Australind onboard services are provided by Bunbury- based Transwa staff, while a contractor provides onboard services on the Transwa is the brand and operating name for the road and rail public Prospector, AvonLink and MerredinLink trains. transport system serving regional centres. The Transwa network links more than 250 locations from Meekatharra and Kalbarri in the north, throughout The road coach fleet consists of 22 five-star vehicles, operating 144 the south-west region and east to Kalgoorlie and Esperance. Our purpose services a week. We employ 34 road coach operators. is to provide a customer-focussed, safe and cost-effective public transport service to regional WA. Patronage We monitor our performance against a range of non-financial and financial indicators such as customer satisfaction, on-time running and cost per Overall patronage fell six per cent, from 2012-13’s 442,831, to 416,241. passenger kilometre. This can be attributed to lower patronage on the Prospector (down 6.9 per cent), the Australind patronage (down 5.82 per cent), our road coaches (down 5.63 per cent) and the AvonLink (down 11.3 per cent). Fleet MerredinLink patronage increased slightly.

The train fleet consists of 14 railcars – seven Prospector, two AvonLink (also used to provide MerredinLink services) and five Australind railcars. Transwa: Total patronage We run four distinct services: 500,000

•• The Prospector provides a daily service (and two on Mondays and 400,000 Fridays) each way between Perth (the East Perth terminal) and 300,000 Kalgoorlie for a total of 18 services a week. 200,000

•• The Australind operates two daily return services between Bunbury and 100,000 456,022 446,637 449,804 442,831 416,241 Perth for a total of 28 services a week. 0

•• The AvonLink provides an early-morning weekday (except public 2009-10 2010-11 2011-12 2012-13 2013-14 holidays) service from Northam to Midland, returning early each evening, for a total of 10 services a week.

•• The MerredinLink provides an all-stops return service between Perth (the East Perth terminal) and Merredin on Mondays, Wednesdays and Fridays (except public holidays), for a total of six services a week. 54 Annual Report 2013-14 Public Transport Authority

Transwa trains: Patronage Transwa road coaches: Patronage

150,000 250000

120,000 200000 150000 90,000 100000 60,000 50000 30,000 129,228 87,188 17,651 7,417 121,778 90,418 14,838 6,677 115,835 99,627 15,292 6,980 117,456 95,303 14,126 6,992 110,626 88,725 12,530 7,149 214,538 212,926 212,070 208,954 197,211 0 0 2009-10 2010-11 2011-12 2012-13 2013-14 2009-10 2010-11 2011-12 2012-13 2013-14

Australind Prospector AvonLink MerredinLink Reliability Patronage - trains The key performance indicator for service reliability is on-time running. Our Patronage on our trains fell 6.35 per cent, from 233,877 to 219,030. This 2013-14 OTR targets were: was spread across all our services, though the MerredinLink numbers increased by 2.25 per cent. •• Prospector - 80 per cent of services to arrive within 15 minutes of schedule*

Patronage - road coaches •• Australind - 90 per cent (10min) Patronage on most routes slipped slightly throughout the year. Some of •• AvonLink - 95 per cent (10min) the decline can be attributed to the termination of five charter/on demand • MerredinLink - 95 per cent (10min) services (Albany to Ravensthorpe, Ravensthorpe to Hopetoun, Boxwood • Hill to Bremer Bay, Northam to Mukinbudin and Quairading to Narembeen) •• Road coaches - 95 per cent (10min) in December 2014. *On the basis of historical data, the Prospector goal was adjusted in 2013-14 from 90 per cent of services to 80 per cent, to reflect a more achievable target. 55 Annual Report 2013-14 Public Transport Authority

Transwa: OTR performance (per cent) Upgrades In the future 100 The ongoing review of Transwa In 2013-14 Transwa submitted

80 bus stop locations (including a business case with the refreshment facilities) over all Department of Regional 60 services improved the running Development (Royalties for 40 times. Regions) to replace the 22 road 20 coaches with 23 more modern, 97 98 97 97 97 72 75 77 77 81 98 98 99 99 98 87 92 94 94 90 95 95 89 94 92 The exterior paintwork and 0 reliable vehicles. We plan to Road Coaches Prospector AvonLink MerredinLink Australind trimmings on the road coaches advertise a tender in July-August was upgraded, with the paintwork 2014 for the supply of road 2009-10 2010-11 2011-12 2012-13 2013-14 extensively refurbished and the coaches for delivery over the next Transwa: On-Time Running Performance front roo bars straightened and three financial years. refurbished. All exterior door The Prospector’s OTR showed a good improvement and was within its hinges were assessed and adjusted target. The AvonLink and the Australind both went down but Infrastructure replaced as necessary. The were still within reliability targets, but the MerredinLink slipped to 90 per Transwa continues to seek stone guards were removed cent, five points below target. funding to ensure disability and repainted, and all the safety access at all of the regional The road coaches maintained a high level of reliability (97 per cent), handrails were removed and stopping places by installing continuing a long record of meeting or bettering performance targets. powder-coated again in safety high-level platforms at Yarloop yellow. and Carrabin. We plan to start Maintenance construction of a second high- The Australind and Prospector maintenance programs continued level platform at Merredin Station throughout the financial year, while our Preventative Maintenance Program before the end of 2014. This (PMP) ensured that we maintain a high level of comfort for customers will facilitate greater operational and improved coach reliability and safety. Phase six of the PMP focussed flexibility for when the Prospector largely on the road coach cooling systems, electrical and many of the trains cross between Perth and steering and suspension components that were beginning to age. Kalgoorlie.

The I-car (intermediate, or middle car of the three-car set) was extensively damaged in a fire incident in August 2013, and a detailed repair task was created. It is expected that the rectification work will be completed by September 2014. 56 Annual Report 2013-14 Public Transport Authority

2.2.3 Regional (RTBS) Intra-Town 2009-10 2010-11 2011-12 2012-13 2013-14

The PTA’s Regional Town Bus Services Total boardings (millions) 2.466 2.411 2.417 2.484 2.528 team manage school and town public Fare paying boardings bus services in regional towns throughout (millions) 2.083 2.017 2.064 2.116 2.181 WA. RTBS is responsible for providing bus services in 14 major regional towns in rural WA and seven inter-town regional bus Inter-Town 2009-10 2010-11 2011-12 2012-13 2013-14 services – four in the Pilbara and one each in the Gascoyne, Goldfields and Mid-West Total/FP boardings 6,368 6,532 8,610 8,193 8,825 regions.

Fleet This year, the RTBS fleet stayed at 151 vehicles. Of these, 131 were PTA-owned buses and 101 were low-floor accessible buses.

Patronage Total RTBS boardings increased by 1.8 per cent, from 2.492m in 2012-13, to 2.537m. Fare-paying boardings increased three per cent to 2.189m.

On intra-town bus services, total boardings rose 1.8 per cent to 2.528m while fare- paying boardings increased three per cent to 2.181m. Inter-town boardings (total and fare- paying) increased 7.7 per cent to 8,825. 57 Annual Report 2013-14 Public Transport Authority

Upgrades Looking ahead The RTBS fleet replacement program continued, based around rolling out RTBS plan to release a specific TransRegional website and smartphone ex-Transperth low-floor (accessible) buses to regional areas, with a view to application in 2014-15. This will improve web-based and contact centre reducing the average age of regional buses and increasing the percentage customer service information for all regional customers. The website and of low-floor vehicles. This program ensures that the regional bus fleet application are currently in testing mode. meets Federal disability access standards, and passenger comfort continues to improve. It is anticipated that 14 buses will be replaced in All school and town services will continue to be renumbered with unique Esperance, Kalgoorlie, Busselton, Collie, and Dunsborough over the next route numbers to facilitate the incorporation of regional services into the year. Transperth Information Centre’s database and to allow the development of a regional service journey planner. RTBS conducts field visits and audits contractors’ performance and passenger boardings. Service audits this year included Albany, Geraldton, All RTBS timetables continue to be standardised in colour and format. Dunsborough, Esperance, Karratha, Kalgoorlie, Manjimup and Narrogin. Major initiatives scheduled for 2014-15 include: Reviews were conducted in Bunbury, Collie and Karratha to develop solutions for regional transport problems in consultation with local •• A review of Carnarvon town bus services, with a view to increasing communities. service frequency on public town routes, and coordinating school services for better connections. Funding has been approved for an Community consultation and information sessions were held in Bunbury additional bus. and Geraldton to inform residents of changes to local public transport services and to seek feedback. •• Service improvements for Karratha, with a view to coordinating for better connections and the installation of bus stops throughout the Under the Regional Bus Stop Accessibility program, 40 accessible bus town in partnership with the City of Karratha. stops were introduced – in Bunbury, Busselton and Dunsborough, RTBS •• Review of the Port Hedland bus services with a view to developing the has secured $14.2 million to buy 28 buses over the next four years to network for regional transport in Port Hedland. service regional towns. •• Service improvements in Kalgoorlie.

A radio network has been developed and established for the Busselton •• Service improvements in Collie including the installation of bus stops, and Dunsborough town bus network, including the installation of two-way standardised routes and the introduction of two low-floor buses. radios and duress alarms in the Busselton bus fleet. •• Community consultation planned for Kalgoorlie and Port Hedland. The rollout of ‘Trans’ branding has been very effective in lifting the profile of public transport in regional WA. Carnarvon and Collie will be the next towns to be branded. 58 Annual Report 2013-14 Public Transport Authority

•• Fixed-term contracts (1-15 year tendered term) – 148 contracts (148 2.2.4 Regional (orange school buses) services).

The PTA manages the Government’s policy and entitlement framework, •• Regional school bus cluster contracts (15-year contract term) – six provides system support and manages the contract arrangements of contracts (63 services). more than 900 orange school bus services around the state. •• DoE funded cluster contracts – four contracts (50 services).

These buses provide access to school for students in rural areas, picking Patronage them up from the farm gate (where appropriate) as well as providing Around the state, the services were accessed each school day by an access to schools in the metropolitan area for students attending special estimated 27,792 students, using mainly the contracted orange school education facilities. Responsibility for the management of these services buses. rests with the SBS branch.

These numbers include four cluster contracts made up of 50 contract SBS: Student patronage school buses that are funded by the Department of Education (DoE) and 30,000 29,153 administered by SBS. These services do not form part of the policy and 28,829 entitlement framework for transport assistance. 27,792

Where eligible students cannot be accommodated on a school bus, their 26,595 parents/carers are paid a conveyance allowance to offset the cost of getting their children to the nearest appropriate school. 25,000 2010-11 2011-12 2012-13 2013-14 Fleet As at June 30, the school bus network was made up of 824 contract school buses servicing mainstream schools, and 124 servicing special education facilities. All orange school buses are operated by private contractors and in 2013-14 there were three contract service models.

•• ECM (evergreen contract model ) contracts (five-year term) – 684 contracts (684 services).

•• CRM (composite rate model) contracts (balance of 20-30-year term) – three contracts (three services). 59 Annual Report 2013-14 Public Transport Authority

The 2013-14 student data snapshot shows a 4.7 per cent decrease in Capacity the number of eligible students receiving school bus transport assistance. Around the state, our services covered an average of 165,137km each This is largely artificial, being the result of data cleansing in our Contract school day, totalling 32.7 million contract service kilometres for the year. Administration System (CAS) database, where a large number of duplicate records relating to student travellers was discovered and removed. SBS: Average daily service kilometres (thousands)

The number of student travellers in the specific operational regional was as 200 follows:

Region 2013-14 2012-13 Percentage 162.7 164.8 165.1 Student Student change 155.5 data data 150 Gascoyne 172 133 29.3% 2010-11 2011-12 2012-13 2013-14 Goldfields 1,206 1,336 -9.8% Esperance

Great Southern 2,780 3,345 -16.9%

Kimberley 877 1,240 -29.2%

Metropolitan 5,693 5,328 6.9%

Mid West 1,508 1,545 -2.4%

Peel 2,879 2,974 -3.2%

Pilbara 316 409 -22.9%

South West 7,578 7,840 -3.3%

Wheatbelt 4,783 5,003 -4.4%

Total 27,792 29,153 -4.7% 60 Annual Report 2013-14 Public Transport Authority

Reliability (per cent) The service reliability measure covers rural mainstream services and education support school buses in the metropolitan area, and is based Region 2013-14 2012-13 Percentage Average Average change upon arrival less than 10 minutes before school starts and departure less daily daily kilometres kilometres 100.0 99.3 98.8 99.8 Gascoyne 521 519 0.4% 100

9,497 9,598 -1.1% Esperance

Great Southern 19,393 19,382 0.1%

Kimberley 5,434 5,336 1.8% 0 Metropolitan 26,452 26,333 0.5% 2010-11 2011-12 2012-13 2013-14

Mid West 11,529 11,445 0.7%

Peel 11,604 11,239 3.2%

Pilbara 2,642 2,652 -0.4%

South West 29,964 29,849 0.4%

Wheatbelt 48,101 48,441 -0.7%

Total 165,137 164,795 0.2% 61 Annual Report 2013-14 Public Transport Authority

Perth City Link Rail Project The new Perth Busport will be one-of-a- 2.3 Delivering to our kind in Australia, with a dynamic bus-stand customers On December 19, 2013, the first of allocation system to maximise the use of the thousands of passengers walked through a space. One of the things that makes the PTA unique new pedestrian underpass between Perth in the Australian industry and unusual even Station and Perth Underground to mark the To operate this advanced passenger arrival, on the world public transport stage is that completion of the $360m Perth City Link Rail waiting and information system, a real-time we are self-contained. We own and operate Project – six months ahead of schedule. tracking system will be installed throughout (directly or indirectly through contractors) the entire bus fleet to accurately assess the all the buses, trains, road coaches and A major engineering feat, the underpass was location of every bus and determine the time ferries, we do our own route and service built under a heritage building and operating of its arrival at the new station. planning (including the zone structure); we rail lines. It is expected to have 22,600 run the ticketing (SmartRider is the only fully passengers walk through it every day by In 2013-14, the City Busport Alliance (the functional card of its type in Australia), we 2031. PTA, Brookfield Multiplex and BG&E) began even run (partly through contractors) our design and construction preparation works own security and maintenance operations. The pedestrian underpass was the final for the project. piece of work after the 600m Fremantle Line We also build our own infrastructure, tunnel was completed in July 2013. The Work is on time and budget, and has sometimes on a grand scale and sometimes Perth City Link Rail Project is the catalyst for included: less grand. Not only do we take pride in the State Government’s vision to revitalise •• Roe Street temporary bus station, built by delivering our customers to their destinations the heart of Perth by connecting the CBD the Perth City Link Rail Alliance, opened in first-class services, we also take pride and Northbridge for the first time in more in January 2014 with approximately 75 in delivering first-class infrastructure to our than 100 years. per cent of buses operating from the customers. Whether it’s tackling congestion, temporary facility. revitalising the heart of our city, or upgrading Perth City Link Bus Project stations, we’ve been working hard to ensure •• Temporary street-level pedestrian access the network continues to meet the growing After 40 years of operation, the Wellington opened between Roe and Wellington demand today and for the years to come. Street Bus Station (WSBS) was demolished streets. to make way for an underground busport as •• Wellington Street temporary bus station Some of this year’s deliveries are discussed the final part of the transport works for the opened on July 7, 2014. below. Perth City Link. 62 Annual Report 2013-14 Public Transport Authority

• Wellington Street Bus Station demolition commissioning and handover to begin. • New shelters. completed by June 2014, and work These works, which continued through • Better lighting and CCTV surveillance. almost completed on another temporary • Upgraded platform surfaces including bus station, this one built on the WSBS include a major upgrade to the Joondalup tactile paving. site by the City Busport Alliance. Line’s communications systems. • Upgraded pedestrian track crossings. The new busport is expected to be opened • Landscaping. by mid-2016. DDA station upgrade: Beckenham, Maddington • Public art. and Kenwick Stations Butler Extension Project It’s out with the old and in with the new communities, each upgrade has included In April 2014, Transport Minister Dean along the Armadale Line, with $24.6m public art that refers to the area. Nalder announced that the communities in invested to upgrade four stations to ensure Butler and Merriwa were one step closer to they are accessible for all passengers. Beckenham’s water theme relates to the accessing Perth’s urban rail network with nearby Yule Brook and Maddington’s the practical completion of the new Butler While many of the PTA’s facilities are years importance as a meeting point for the Station, and set for a service opening date in Noongar people was given a bright modern September 2014. older stations still require work to meet twist with input from Yule Brook College modern compliance requirements. students. Passenger train operations on the 7.5km extension to Joondalup Line will start in Following Queens Park in 2012-13, September 2014, two months ahead of Beckenham was completed March 2014, schedule and $20m under the budgeted Maddington in April and Kenwick was still in $241m. It is part of a strategic, incremental progress at balance date. All stations have extension to Perth’s integrated public undergone major works to bring them into transport system in the rapidly-expanding line and create a more enjoyable passenger north-western suburbs, enhancing the experience with: corridor’s sustainability and connections with the wider metropolitan area.

The completion of the station building allowed the remaining infrastructure works to be fast-tracked, enabling testing, 63 Annual Report 2013-14 Public Transport Authority

Bus Priority Lane Project escalators was decommissioned as part of a Car Park Expansion Project $7.1m project to upgrade lifts and escalators After ten years of State-local government at five stations along the Joondalup Line, Continued passenger growth on the train collaboration, the final piece of the Beaufort and four escalators at Perth Station. network has placed significant pressure on Street bus priority plan is about to be put in parking in and around our stations. place. When the project is completed early The northern line lifts and escalators were in 2014-15, there will be an unbroken bus installed 20 years ago and are reaching the Since the car park expansion project began priority link from Grand Promenade to Roe end of their operational life. The upgrade in September 2008, $60m has been spent Street in the CBD involves replacing all of the escalator’s and the number of bays increased by more internal parts on-site, rather than the than 5000. The $14.2m joint initiative between the State completed parts being lifted in by crane – it’s Government and cities of Perth, Vincent and only the third time this has ever been done in In 2013-14, an additional 525 bays were Stirling will help reduce bus travel times from Australia. added at Rockingham Station and 211 at Perth’s north-eastern suburbs into the CBD Bassendean. The investment will continue by about three to four minutes, depending The lift work involves removing the old in 2014-15 with $2.9m allocated to add on traffic conditions. hydraulic lift and building an entirely new approximately 350 bays at Guildford. steel structure before installing a new, more During peak, about 1200 passengers take efficient electric lift. These are bigger than In addition to this project, $46.5m has been a bus along Beaufort Street every hour, the old models and have wider doors for allocated to build the Transperth network’s with a bus running every three minutes. improved pram, wheelchair and mobility aid first multi-storey car park at Edgewater This equates to more than 1.5 million bus access. Station. The 960-bay open-deck car park passengers, each saving about 30 hours of will increase the station’s total parking commuting time a year. Work began at Warwick and Joondalup capacity to approximately 1360 bays. This stations this year. In 2014-15 the upgrade will help address growing demand along the In 2014-15, this highly-successful project will continue at Joondalup Station and work Joondalup Line, particularly as the northern will continue with a number of metropolitan will begin at Whitfords Station. suburbs’ population continues to grow. roads, including Stirling Highway between Hackett Drive and Broadway, identified for The upgrade project, which aims to ensure Design will begin in the current financial year, the upgrade. our stations remain accessible and operating with construction expected to begin in late at all times, is due for completion by late- 2015 for completion in 2016. 2016. Escalator and lift upgrade

In June 2013, one of Warwick Station’s 64 Annual Report 2013-14 Public Transport Authority

on weekends. In addition, there Transperth cash fares schedule 2013-14 2.4 Fares and are multi-trip daily tickets for other revenue individuals (DayRider) and groups Standard Concession Other (FamilyRider). Metro 2 Sections $2.00 $0.80 Passengers are able to transfer 1 Zone $2.80 $1.10 Transperth applies a common between services and modes fare structure across its without extra charge, within two 2 Zones $4.20 $1.70 integrated bus, train and ferry hours on journeys of up to four 3 Zones $5.10 $2.00 service network. Fares are based zones and within three hours on on a zonal system with nine journeys of between five and nine 4 Zones $6.10 $2.40 concentric bands. Travel within zones. This free transfer facility is 5 Zones $7.50 $3.00 zone one covers a distance of available on the two-section fare 8km, zones two and three each only if the transfer can be made 6 Zones $8.50 $3.40 cover 9km, and zones four to without a break in the journey 7 Zones $9.90 $4.00 nine cover 10km each. and if the boarding and alighting points are within one section of 8 Zones $10.70 $4.30 Fares are set for travel in a the zone boundary or within one 9 Zones $11.60 $4.60 specified number of zones. A section of the transfer point. short-distance fare is available DayRider $11.60 $4.60 for trips of up to 3.2km (two The cash fares schedule for FamilyRider $11.60 sections). Students up to Year 12 2013-14 is shown below. pay a flat fare for all travel during Student (a) $0.50 the gazetted school year except 24 Hour SmartRider (b) $4.90

Unrestricted half-yearly (c) $94.60

Unrestricted monthly (c) $15.80 65 Annual Report 2013-14 Public Transport Authority

a. Available only as a SmartRider. Valid for all travel on Transperth services unchanged at 30 per cent. based on surveys carried out at from Monday to Friday from the first to the last gazetted school day of regular intervals by independent the year; during mid-year school term holidays; and on public holidays SmartRider accounted for 72 per consultants; boardings on that fall on a weekday during the school year. cent of fare-paying boardings Fremantle and Joondalup CAT (up from 70 per cent in 2012-13), services and on the Midland b. Only sold to welfare agencies to be given to their clients. cash boardings for 26 per cent Shuttle service are reported by Only available to persons receiving the disability support pension c. (28 per cent) and special events the contractors. and employed in a supported employment setting. Persons receiving for two per cent (unchanged). the disability support pension but not employed in a supported Transfers by SmartRider users employment setting may apply for this ticket if they satisfied specified Excluding special events, accounted for 78 per cent of total criteria. standard-fare passengers transfers, up from 75 per cent in accounted for a steady 54 per 2012-13. Discounts on cash fares are provided through the SmartRider system cent of cash and paid SmartRider and are based on the reload method used. A discount of 25 per cent is boardings (no change from 2012- available to users choosing Autoload through direct debit or credit card. 13), concessions 32 per cent People who choose other reload methods – such as BPay, add-value (also unchanged), students to machines, on-board bus or ferry, and at retail sales outlets and InfoCentres Year 12 were 12 per cent (11 per – receive a 15 per cent discount from the relevant standard cash fare. cent previously), and FamilyRider two per cent (three per cent ). SmartRider leads Australia in smartcard ticketing technology and continues to increase its proportion of fare-paying boardings on the Free travel on Transperth services SmartRider Transperth network. It provides a complete and accurate record of comprises SmartRider-based free SmartRider boardings because users are required to tag on and tag off travel by seniors, aged/disability made up 72% of on smartcard processors on buses and ferries and at train stations. The pensioners and carers which fares 2014 PSM showed that 97 per cent of passengers (bus, train and ferry) is electronically recorded on all are happy with SmartRider. modes, free travel on passes (manually recorded on bus and Ticketing facilities provided for passengers who choose to pay cash for ferry but not recorded on train), their travel are electronic ticket-issuing machines on all buses and ferries, 97% and travel within the FTZ and on and ticket-vending machines at train stations and ferry jetties. CAT and Midland Shuttle services. SmartRider satisfaction Fare-paying boardings (including special events) accounted for 56 per Boardings on FTZ and Perth cent of total boardings, compared with 57 per cent in 2012-13. Free CAT services are estimated travel made up 14 per cent (previously 13 per cent) and transfers were 66 Annual Report 2013-14 Public Transport Authority

Revenue and expenditure

In 2013-14, the average total cost (including capital charges) of providing Transperth services rose 9.6 per cent, from $0.569 per passenger kilometre in 2012-13, to $0.623. This was due to the 1.8 per cent decline in passenger kilometres, combined with an increase of 7.5 per cent in total system cost.

Transperth: Total cost per passenger kilometre

0.8

0.7 0.623

0.6 0.569 0.544 0.526 0.534

0.5 2009-10 2010-11 2011-12 2012-13 2013-14

Passenger kilometres are calculated using the average trip length for each mode derived from SmartRider data. This process accurately records the length of each SmartRider journey including individual legs and transfers. This average trip length is then applied to cash fares to estimate transfers by cash passengers. Estimated trip lengths are applied to boardings on bus services in the FTZ and on CAT and Midland Shuttle services. Free train travel within the FTZ which is available only to SmartRider users is recorded on the SmartRider system. 67 Annual Report 2013-14 Public Transport Authority

Transperth: System expenditure ($ millions) Transperth revenue continued to increase, but at a much lower rate. Total revenue (which includes income from parking, advertising, rent, etc) 1,000 911.800 increased by 0.4 per cent, from $214.546m in 2012-13, to $215.511m. 847.882 779.186 This fractional increase compares with jumps of 11.9 per cent, 13.1 per 800 731.790 691.172 cent and 8.9 per cent previously.

600 681.875 634.130 Fare revenue edged up from $194.01m in 2012-13, to $197.95m – the 566.474 two per cent increase compares with double-figure growth in each of the 499.108 523.948 400 three preceding years. Fare revenue sources includes cash tickets and 2009-10 2010-11 2011-12 2012-13 2013-14 SmartRider paid boardings, full or part funding for CAT services, funding Total expenditure Operating expenditure contributions for the provision of specific bus services, revenue from joint ticketing for special events (where the public transport fare is included in Total expenditure on Transperth services rose 7.5 per cent, from the price of the event ticket), Commonwealth funding for concession travel $847.882m in 2012-13, to $911.8m. Operating expenditure (excluding by interstate seniors, and income from the sale of SmartRider cards. annual capital charges) also went up 7.5 per cent, to $681.875m. A new fares schedule effective from July 1 2013 provided for an overall Across the modes, total expenditure increased 6.1 per cent on bus, 8.9 weighted average increase in fares of 4.3 per cent, with standard fares per cent on train and 13.3 per cent on ferry. Operating expenditure rising by an average of 4.7 per cent and concession fares (which are set at increased 7.4 per cent on bus, 7.7 per cent on train and 14.7 per cent on 40 per cent of standard fares) by an average of 3.2 per cent. The student ferry. fare remained unchanged at 50c for all travel on Transperth services during the school year except on weekends. Transperth: System revenue ($ millions) Fare-paying boardings (cash, SmartRider and special events) across 250 the system fell 2.6 per cent, from 84.60m in 2012-13, to 82.43m. This 214.546 215.511 191.739 compares with a 4.1 per cent increase in 2012-13 and primarily reflects 200 169.494 the July-August train shuts. 155.659 194.006 197.950 176.059 150 Despite lower numbers of fare-paying boardings, bus and train fare 155.854 141.735 revenue rose 3.7 per cent (to $82.81m) and 1.2 per cent (to $113.22m). 100 On the ferry, fare revenue fell 3.8 per cent to $481,000. 2009-10 2010-11 2011-12 2012-13 2013-14

Total revenue Fare revenue 68 Annual Report 2013-14 Public Transport Authority

Costs of the service Train operating costs – direct On a per capita basis, public operating costs and transfer transport usage within the Perth expenses (infrastructure More than metropolitan area (including the maintenance and corporate 153,000 City of Mandurah) was 53.4 initial overheads) – rose 7.7 per cent downloads of the boardings compared with 54.2 to $295.92m. Direct operating costs increased 1.1 per cent to Transperth App in 2012-13. This reflects the fall in patronage, exacerbated by an $181.118m in 2013-14 from increase in population. $179.189m in 2012-13.

In 2013-14, the total cost of The total cost of operating More than providing Transperth train Transperth bus services rose 1 million services, including annual 6.1 per cent to $444.61m. capital charges, was up 8.9 Operating costs rose 7.4 per customer per cent, from $428.03m in cent to $385.09m, while annual inquiries received 2012-13, to $466.25m. Annual capital charges (interest and by Transperth capital charges (interest and depreciation) fell 1.4 per cent to InfoLine depreciation) rose 11.1 per cent $59.52m from $60.35m. to $170.32m. 69 Annual Report 2013-14 Public Transport Authority

Regional Transwa: Revenue by service ($ million) 5 Transwa 4 The average cost per coach passenger kilometre went up 12.61 per cent to $0.26; the corresponding rail figure went down 2.58 per cent to $0.45. 3 2

Transwa: Average cost per passenger kilometre ($) 1 2.10 2.00 1.95 2.05 1.69 0.15 0.13 0.14 0.13 0.11 0.10 0.09 0.11 0.12 0.11 3.38 3.63 4.27 4.11 3.71 4.53 4.57 4.76 4.84 4.56 0.5 0 Australind AvonLink MerredinLink Prospector Road Coaches 0.4

0.3 2009-10 2010-11 2011-12 2012-13 2013-14

0.2

0.1

0.20 0.44 0.22 0.43 0.22 0.40 0.23 0.46 0.26 0.45 Transwa: Expenditure ($ million) 0.0 2009-10 2010-11 2011-12 2012-13 2013-14 50

Road Coaches Rail 40 30

Revenue and expenditure 20 10 Revenue was down 10.41 per cent at $10.19m, reflecting a decrease 45.79 46.22 46.51 49.96 47.87 in passenger numbers on all services except for the Merredinlink. 0 Expenditure was also lower – down 4.37 per cent to $47.87m. 2009-10 2010-11 2011-12 2012-13 2013-14

Transwa: Revenue ($ million) Regional Town Bus Services 12 10 Cost of the service 8 The cost of operating regional town bus services in 2013-14 was $17.4 6 million, up 8.8 per cent from $16.0m in 2012-13. The cost of intra-town 4 services increased 8.7 per cent from $15.0m to $16.3m, while the inter- 2 10.26 10.41 11.22 11.25 10.19 town services cost increased 7.3 per cent from $979,493 to $1,050,602. 0 2009-10 2010-11 2011-12 2012-13 2013-14 70 Annual Report 2013-14 Public Transport Authority

2.5 Our people

Nine employees recognised for 40+ years’ service during this year culturally diverse workforce

14.6% 40+ years

7230 job applications received for 118 positions offered

70% of the workforce employed in operational areas 71 Annual Report 2013-14 Public Transport Authority

The People and Organisational Development division contributes to the PTA’s business performance by providing strategic programs and projects and a range of essential human resource policies, processes, systems and services.

POD takes the lead role in ensuring the PTA achieves its KRA to Secure a workforce with the right capabilities and attitudes to realise our vision. To accomplish this, POD works collaboratively with the other PTA divisions to design and implement initiatives to attract, support, develop, manage and retain people with the right skills and qualities to achieve the PTA’s current and future goals.

POD consists of four branches which work together to deliver integrated products and services. They are:

•• Learning and Development

•• Human Resource Services (HR Consultancy, Recruitment and Establishment, Personnel and Payroll)

•• Human Resource Strategy

•• Labour Relations 72 Annual Report 2013-14 Public Transport Authority

People matrix Occupational groupings •• Engineers: 4% •• Operational (involved in the day-to- •• Road coach operators: 2% day processes of delivering a public •• Signal and electrical technicians: 2% transport system): 70% •• Catenary maintainers (electrical • Infrastructure (construction and • overhead): 2% maintenance of tracks, signals, stations and other facilities): 20% •• Railway track maintainers: 2% • Train controllers: 1% •• Train drivers: 18% • 77% 23% • Contract administrators: 1% males females •• Transit officers: 17% •

•• Customer and ticketing service staff: 13%

•• Service delivery support/admin (policy 1594 development and implementation, Total number of employees as at June safety, contracts, communication and 30 (1538 previously) other corporate areas): 10%

59% Employees with the PTA for more than five years

7230 Applications received in 2013-14 (118 were offered positions, including offers to appointment pool) Operational

178 Number of people commencing employment in 2013-14 70% 73 Annual Report 2013-14 Public Transport Authority

Strategic people highlight future and current resource gaps. operational areas, where outside technical skills or expertise is hard to recruit. management The Leadership Competency Framework In keeping with our Corporate Plan, a key is a key tool that has helped articulate We remain strongly committed to focus of the PTA is to secure a workforce the values, capabilities and attitudes the continuously reviewing processes in with the right capabilities and attitudes (KRA PTA wants from its workforce. This has accordance with public sector human 2 of the Strategic Plan 2014- 17). POD’s been promoted across the organisation, resource management standards, to sustain branches collectively address the strategic starting with a cohort of 20 key leaders a high standard of merit, equity and probity. people-management challenges facing PTA who are undertaking a program based on As part of our continuous improvement in a variety of ways. the framework and comprising principles strategy, reviews of some key policies and of good leadership: 360 degree feedback, procedures have been undertaken with A new branding strategy is being rolled contextualised learning and application subsequent guidance and support to our out, with an initial focus on our recruitment to the workplace. A series of two-hour managers and staff to ensure an approach and induction activities. The strategy, along leadership workshops to support this that is fully aligned to PTA values. with appropriate training, will continue to be initiative started in June 2014, allowing implemented through 2014-15. Individual employees to cover the spectrum of and tailored branding efforts have already leadership attributes. been successful in attracting candidates in some difficult-to-fill positions. Rolling transit A Succession Risk Management Program is officer recruitment campaigns and targeted being implemented across the organisation recruitment are other strategies that have to ensure we have strategies in place to continued to help secure our workforce, as develop and secure the workforce required has continued streamlining of processes. in critical roles. The PTA’s employee appraisal system, My Action Plan, continues Workforce planning is progressively being to be enhanced to support the growth of embedded and aligned with normal planning individual and organisational capability. processes across the organisation with particular emphasis on key operational The PTA Graduate Program remains an areas – N&I and TTO. The planning is important vehicle to attract and retain helping identify current and future workforce high-calibre employees. This will be needs and capabilities, with action plans complemented and supported with a being developed and monitored. Workforce shift towards “growing your own” staff forecasting is being introduced to better capability and talent. This is most notable in 74 Annual Report 2013-14 Public Transport Authority

Learning and Development Labour Relations Diversity

The L&D branch continued to work on lifting The remuneration and employment The PTA’s Workforce and Diversity Plan business performance and productivity by conditions for PTA employees are governed 2012-16 identifies a range of strategies to improving employee skills and knowledge. by industrial agreements registered in the ensure that we have the right workforce to This includes a proper induction for new WA Industrial Relations Commission. The deliver business objectives. employees, technical training for newly- Labour Relations branch has continued to introduced processes and technologies, and undertake a key role in dispute resolution, The WDP establishes targets for workforce the upgrading of skills and refresher training. policy development, enterprise bargaining participation among various groups and the provision of strategic advice to consistent with core business goals and In the past 12 months, a big effort has been operational managers in relation to work in line with the WA Equal Opportunity made to increase employees’ generic skills. reform initiatives. Act 1984 and other relevant legislation. It also considers untapped sources of The PTA’s RTO registration was renewed potential employees. Using all sources and for a further five years, which allows L&D encouraging applicants from all diversity to continue to provide qualifications and groups will enhance the performance of the skills for employees, some of which are PTA and its ability to meet core business mandatory under the National Bill that came needs in a changing business landscape. into effect in early 2014. The PTA aims to employ a workforce that In the year under review, there were major reflects the community’s diversity and changes in the transit officer training regime, provides a workplace where differences are with the decision to conduct the training valued and respected. We are committed to internally. This has provided a better product creating an environment where all employees for new TOs. The refresher training has also and members of the public are treated with been improved to concentrate on quality fairness, dignity and respect in accordance rather than quantity of the required special with equal opportunity laws and principles. skills. 75 Annual Report 2013-14 Public Transport Authority

Health and lifestyle Service milestones

In 2013-14 there was a shift in focus of the PTA’s Health and Wellbeing A number of our people achieved significant service milestones in 2013-14. program from activities to results. In support of this, more attention Awards recognising 40 and 50 years of service went to the following. has been given to rolling out different programs to all PTA employees irrespective of their locations. Name Position Service milestone Data from previous years shows that most participants were at the John Robertson Safety Manager 50-year award (Jan 2014) Public Transport Centre (PTC) head office. Several initiatives such as provision of programs with online, telephone or face-to-face support were Zygmunt Mortas Signal Project 50-year award (Feb 2014) implemented to better accommodate the needs of operational employees. Engineer Peter Martinovich Executive Director 50-year award (Mar 2014) Educational workshops have been delivered across the different IPLS operational areas to increase the program’s visibility and raise employee awareness. With these initiatives, both participation and engagement Spasoje Railcar Driver (East 40-year award (Jul 2013) Perth) rates grew, especially in PTA’s operational areas. Nedeljkovic Warren De Prazer Admin and 40-year award (Nov 2013) Greater emphasis was also based on the reporting and evaluation of Contracts Support different activities and challenges the program offered. Questionnaires Officer were sent to different PTA locations asking for employee ideas on how Gavin Heaysman Suburban 40-year award (Nov 2013) to improve the program. Most of the responses were from operational Operations Officer employees. This helped with the evaluation of the delivery of the current Damian Carrick Passenger Service 40-year award (Apr 2014) program and provided further ideas for increasing participation rates Manager Armadale across operational areas irrespective of differing work schedules. Brian Clarke Perway Patroller 40-year award (Jun 2014) In the coming year, the program will continue to target operational Robert Rowland Driver Coordinator 40-year award (Jun 2014) employees, improving its metrics, and refining its ability to demonstrate Claisebrook PTA’s return on investment. Greater consultation with stakeholders continues to be of importance. 76 Annual Report 2013-14 Public Transport Authority

3. Governance and compliance

3.1 Governance and compliance - KPIs

Rail safety performance report

KPIs Measures Target Results Status Comments

above target

above target per million passenger above target decrease

Pass service inspections (school bus) Key Obligations Lease breaches under the lease are adhered to Desired results not achieved 77 Annual Report 2013-14 Public Transport Authority

occurrences to the rail regulator Ref#2 Category A per million train kilometres benchmark value (target – 0.81)

Note: Ref#1 Category A per million passenger boardings bench mark value (target – Ref#3 0.21) Category B per million passenger boardings bench mark value (target – 8.50) estimations of passenger boardings being 78 Annual Report 2013-14 Public Transport Authority

PTA strategies for level crossing incidents: • Upgraded/installed an Uninterrupted reducing the number of incidents at level and supply sensitive signalling and control • Driver Coordinators hold regular training Some of PTA’s strategies to sessions reinforcing the actions that reduce the incident rates are as follows: • PTA strategies for track and civil: • Upgraded signage and painted the • PTA strategies for vandalism: • Performed programmed maintenance of • understand the causes and potential • Responded in a timely manner to safety resolution outcomes that could be deemed as suitable for organisations to • put preventative measures in place to reduce • PTA strategies for Signals Passed At by broadening its membership to include Danger (SPADs): 79 Annual Report 2013-14 Public Transport Authority

Internal and community based projects:

• and youth organisations across the metro

•

• unsafe behaviour at local level crossings

• Community outreach events and to educate and encourage appropriate behaviours around the rail reserve and 80 Annual Report 2013-14 Public Transport Authority

OSH performance report

KPIs Measures 2010 - 2011 - 2012 - 2013 - Target Level of Status Ref 2011 2012 2013 2014 Achievement

improvement on the previous three

Desired results improvement on the previous three not achieved Ref#4

management responsibilities

Number of fatalities (employees/contractors)

Key 81 Annual Report 2013-14 Public Transport Authority

Note: • sustainable choice for connecting people Ref#4 are communicated to all personnel including • the safety performances of each division • • • • Individual safety and reference guidance implemented corrective actions to • accessed by all personnel and includes Organisational commitment to safety • Corporate and Divisional Managers have reinforced the importance of reporting • Committees consists of management/ Health and safety that they are continuously monitored and Committee Procedure details the roles and Key areas of corporate involvement are Management are committed to safety and responsibilities of the committee members home in the same condition that they came 82 Annual Report 2013-14 Public Transport Authority

HSE management system Drug and alcohol testing Drug and alcohol is a recognised these meetings are regularly communicated purpose of the audit program is to ensure that all aspects of the safety management to the use of drugs and/or alcohol in the Injury management improvement and ensures corrective actions individuals have attended a counselling program and have attended regular random safety management system and reinforces Reporting systems recently gone through an enhancement reporting systems is used to identify 83 Annual Report 2013-14 Public Transport Authority

Risk management a proactive approach is maintained in • • • Our success in achieving this is closely aligned to the effectiveness of the services; • endorsing the development of appropriate implemented to ensure their ongoing • that collaborate to ensure strategic and outcomes being regularly provided to all

84 Annual Report 2013-14 Public Transport Authority

Record-keeping Other records management milestones four records management procedures; • • • •

• the disposal of records in accordance • and provided disaster recovery training for storage areas) • to be improved and the agency remains 8585 Annual Report 2013-14 Public Transport Authority

Pricing policy 2013-14

www.transperth.wa.gov.au

www.transwa.wa.gov.au 86 Annual Report 2013-14 Public Transport Authority

Legislation impacting on the PTA’s reasonable assurance that the receipt and 3.2 Compliance Activities Statements disposal of public property and the incurring Statement of Compliance reports on an annual basis in accordance Financial Management Act 2006; Electoral the particulars included in this statement Act 1907; Equal Opportunity Act 1984; State Superannuation Act 2000; Heritage Public Sector Management Act of Western Australia Act 1990; Freedom of Information Act 1992; State Supply Commission Act 1991; Public Sector Management Act 1994; Disability Services Act 1993 (Cth); Rail Safety Act 2010; Reece Waldock Statement of Compliance Accountable Authority with relevant written law Railways (Access) Act 1998; State Trading Concerns Act 1916; Occupational Safety & Enabling Legislation Health Act 1984; Environmental Protection Act 1986; Contaminated Sites Act 2003; Public Auditor General Act 2006; State Records Act Transport Authority Act 2003 2000; Salaries and Allowances Act 1975; and Public Interest Disclosure Act 2003. providing public passenger transport John Chung including the Rail Freight System Act 2000 and the Government Railways Act 1904 as the Financial Management Act 2006 87 Annual Report 2013-14 Public Transport Authority

3.3 Key performance indicators – Note 1. Total cost of services Financial targets: Actuals compared to budget targets

2013-14 2013-14 Variation 2. Net cost of services Target Actual $000 $000 $000 Net cost of services 3. Net increase in cash held Net increase/(decrease) in cash held Number of FTEs Number of Number of FTEs FTEs Note 4 4. Full time equivalent the variance is mostly attributable to vacant 88 Annual Report 2013-14 Public Transport Authority

Summary Of Key Performance Indicators: Actual Compared To Budget Targets

2013 - 14 Target 2013 - 14 Actual Variation

Outcome: Accessible, reliable and safe public transport system Key effectiveness indicators Use of public transport - passengers per service kilometre:

• metropolitan bus services

• metropolitan train services (a)

• metropolitan ferry services

• regional bus services

• country passenger rail services

• country passenger road coach services Accessible public transport:

Metropolitan and regional passenger services reliability:

•

Country passenger rail and road coach services reliability:

• 89 Annual Report 2013-14 Public Transport Authority

2013 - 14 Target 2013 - 14 Actual Variation

•

Regional school bus services reliability:

• school ending

Level of overall customer satisfaction - customer satisfaction index:

• metropolitan bus services

• metropolitan train services

• metropolitan ferry services

• country passenger rail and road coach services

Customer perception of safety - independent external surveys:

•

• 90 Annual Report 2013-14 Public Transport Authority

2013 - 14 Target 2013 - 14 Actual Variation

•

• (d)

Outcome: Protection of the long-term functionality of the rail corridor and railway infrastructure:

• Number of lease breaches Nil Nil Nil

Service 1 : Metropolitan and regional passenger services

•

• Regional bus services

Service 2 : Country passenger rail and road coach services 91 Annual Report 2013-14 Public Transport Authority

2013 - 14 Target 2013 - 14 Actual Variation

•

Service 3 : Regional school bus services

Service 4 : Rail corridor and residual freight issues

c. d. e. f. g. h. 92 Annual Report 2013-14 Public Transport Authority

Electoral Act 1907 – section 175ZE

2013-14 2013-14 Expenditure with Advertising Agencies: Expenditure with Market Research Agencies: Painted Dog Research 267,164 Expenditure with Polling Agencies: Nil Concept Media Expenditure with Direct Mail Agencies: Nil Expenditure with Media Advertising Agencies: ICON Illustrations 412,342 Total Expenditure 1,714,262 Cooch Creative 1,034,756 93 Annual Report 2013-14 Public Transport Authority

Explanation of Major Capital Expenditure Variations 2013-14

(a) Budgeted estimates and actual results for 2013-14

Budget Actual Variation Comments $000 $000 $000 strategy Delays in development application approval railcars Others

Grand Total 543,185 370,968 172,217 94 Annual Report 2013-14 Public Transport Authority

(b) Major Works in progress and completed

2013-14 Estimated Total cost Expected Year of Completion Estimated Cost to of project Total Cost Complete Actual $000 $000 $000

Independent audit opinion Independent Auditor’s Report Auditor General To the Parliament of Western Australia Report on the Financial Statements 95 Annual Report 2013-14 Public Transport Authority

that the audit be planned and performed to obtain reasonable assurance about includes evaluating the appropriateness of the accounting policies used and the Opinion Opinion Report on the Key Performance Indicators 96 Annual Report 2013-14 Public Transport Authority

Opinion Independence Matters Relating to the Electronic Publication of the Audited Financial Statements and Key Performance Indicators

Glen Clarke Acting Auditor General for Western Australia 97 Annual Report 2013-14 Public Transport Authority

Audited Key Performance Indicators

For the year ended 30 June 2014

Reece Waldock Accountable Authority

Key Performance Indicators - Relationship to Government strategic goal

Government Strategic Goal PTA Outcomes PTA Services

1. Metropolitan and Regional Passenger 2. Country Passenger Rail and Road Coach 3. Protection of the long term functionality of the rail 4. Rail Corridor and Residual Freight Issues Management

98 Annual Report 2013-14 Public Transport Authority

Measuring performance Outcome 1: Accessible, reliable and safe public at a rate greater than the rate of increase in transport system Effectiveness Indicators annual decline in passengers per service 1. Use of public transport 2. 3. public transport more accessible to many 4. Level of overall customer satisfaction 5. Customer perception of safety 6. Transperth bus services 2010-11 1.43 2011-12 1.39 seen a general decline in public transport 2012-13 1.37 comparing the annual number of passengers 2013-14 1.32 Target 1.46 2013-14 operated on scheduled passenger services 0.0 0.3 0.6 0.9 1.2 1.5 resulted in an even greater decline of this Passengers per service kilometre travelling to or from the depot to commence 99 Annual Report 2013-14 Public Transport Authority

Transperth train services resulting from the introduction of an 2010-11 4.11 2011-12 4.21 2012-13 4.12 2013-14 3.81 Target 4.36 2013-14 012345 Regional town bus services Passengers per service kilometre the full year impact of the increase in service Intra-town and inter-town service 2010-11 0.850 2011-12 0.818 2012-13 0.815 2013-14 0.746 Target 0.822 of the Roebourne community bus service 2013-14 0.0 0.2 0.4 0.6 0.8 1.0 high number of closures of the rail system Passengers per service kilometre a general decline in public transport 100 Annual Report 2013-14 Public Transport Authority

Transperth ferry services Transwa rail services 2010-11 13.64 2010-11 0.235 2011-12 2011-12 13.68 0.239 2012-13 Transwa road coach services 2012-13 12.74 0.236 2013-14 2013-14 11.99 0.221 2010-11 0.066 Target Target 12.71 0.231 2011-12 0.066 2013-14 2013-14 0.00 0.05 0.10 0.15 0.20 0.25 03691215 2012-13 0.065 Passengers per service kilometre Passengers per service kilometre 2013-14 0.063 Target 0.066 2013-14 0.00 0.02 0.04 0.06 0.08 Passengers per service kilometre a general decline in public transport due to a per cent decrease in Prospector patronage 101 Annual Report 2013-14 Public Transport Authority

2010-11 83.78 transport 2011-12 84.56 2012-13 84.70 2013-14 84.58 reliability is regarded as one of the most Target 85.00 2013-14 020406080 100 The proportion (per cent) of street addresses within the Perth Public Transport Area (PPTA) which are within 500 metres of a Transperth stop providing an acceptable level of service and service information and stop location

to an acceptable level of public transport 102 Annual Report 2013-14 Public Transport Authority

Transperth train services Transperth bus services Operation OTR parameter

Metropolitan and Regional Passenger 2010-11 95.71 2010-11 85.13 Services 2011-12 94.59 2011-12 79.08 4 minutes 2012-13 92.97 2012-13 75.07 2013-14 4 minutes 2013-14 94.93 81.22 Target 95.00 Target 75.00 2013-14 2013-14 020406080 100 020406080 100

Percentage of services arriving within Country Passenger Rail and Road Percentage of services arriving within 'on-time arrival' parameter 'on-time arrival' parameter Coach Services

Prospector Factors affecting service reliability include Road Coaches impacted adversely on bus services during Regional school bus services 103 Annual Report 2013-14 Public Transport Authority

Transperth ferry services a. Prospector b. Australind

2010-11 99.19 2010-11 75 2010-11 95 2011-12 96.67 2011-12 77 2011-12 89 2012-13 84.73 2012-13 77 2012-13 94 2013-14 97.83 2013-14 81 2013-14 92 Target Target 85.00 Target 80 90 2013-14 2013-14 2013-14 020406080 100 020406080 100 020406080 100

Percentage of services arriving within Percentage of services arriving within Percentage of services arriving within 'on-time arrival' parameter 'on-time arrival' parameter 'on-time arrival' parameter

due to less crossing concerns for the improvement in service reliability compared

Transwa rail services 104 Annual Report 2013-14 Public Transport Authority

c. AvonLink 2010-11 98 2011-12 99 2012-13 99 inherent issue of operating a passenger train 2010-11 99.4 2013-14 98 2011-12 98.8 Target 95 2013-14 2012-13 020406080 100 99.8 2013-14 100.0 Percentage of services arriving within Transwa road coach services 'on-time arrival' parameter Target 99.0 2013-14 020406080 100 2010-11 98.0 Percentage of services arriving within 2011-12 96.9 'on-time arrival' parameter 2012-13 96.5 2013-14 97.1 Target 95.0 2013-14 020406080 100 Percentage of services arriving within 'on-time arrival' parameter d. MerredinLink 2010-11 92 2011-12 94 2012-13 94 2013-14 90 Regional school bus services Target 95 2013-14 020406080 100 reliability for rural mainstream services and special education school buses operating in Percentage of services arriving within 'on-time arrival' parameter 105 Annual Report 2013-14 Public Transport Authority

Transperth train services Year Number of observations Observations that were for compliance with ‘on- compliant time’ arrival

• area; • and •

4. Level of overall customer satisfaction 2010-11 88 2011-12 89 2012-13 84 2013-14 89 Target 90 2013-14 020406080 100 Percentage of respondents either "very satisﬁed" or "satisﬁed" 106 Annual Report 2013-14 Public Transport Authority

Transperth ferry services 2010-11 82 2011-12 83 2012-13 81 2013-14 83 • Target 81 2013-14 020406080 100 Percentage of respondents either ferry services and used them at least "very satisﬁed" or "satisﬁed" once per fortnight for Perth residents)

Transperth bus services • • • per cent and represents score differences • Levels of dissatisfaction decreased from 9 • 2010-11 96 2011-12 95 2012-13 per cent and represents score differences 96 2013-14 97 Target 98 2013-14 020406080 100 Percentage of respondents either "very satisﬁed" or "satisﬁed" 107 Annual Report 2013-14 Public Transport Authority

5. Customer perception of per cent and represents score differences safety 2010-11 90 2011-12 90 2012-13 92 2013-14 90 Target 92 2013-14 strategic times and locations has ensured 020406080 100 that customers can see the tangible Percentage of respondents either "very satisﬁed" or "satisﬁed" Customer perceptions of safety are Transwa train and road coach services 108 Annual Report 2013-14 Public Transport Authority

Transperth train services (per cent) 72 • 68 a greater security presence on the 99 Stations 69 98 69 • Stations 98 69 and enhanced security coverage on late 97 96 76 72 98 On-board 78 trains 99 77 On-board 99 75 of security incidents per million boardings trains 98 01020304050607080 97 Customer perception of safety night-time 020406080100 2010-11 2011-12 2012-13 Customer perception of safety daytime 2013-14 Target 2013-14 Transperth bus services (per cent) 2010-11 2011-12 2012-13 2013-14 Target 2013-14 97 97 At bus stations/ 97 interchanges 97 96 99 99 On-board 99 buses 99 98 020406080100 Customer perception of safety daytime 2010-11 2011-12 2012-13 2013-14 Target 2013-14 109 Annual Report 2013-14 Public Transport Authority

number of occurrences per million passenger 73 At bus 72 stations/ 73 Category A 0.19 interchanges 75 occurrences occurrences 0.24 70 per million 0.18 passenger Rail Safety boardings 0.31 0.21 82 79 On-board 81 0.69 buses Category A 84 occurrences 0.90 82 per million 0.68 train 1.09 020406080100 kilometres 0.81 Customer perception of safety night-time 0.0 0.2 0.4 0.6 0.8 1.0 1.2 2010-11 2011-12 2012-13 Notiﬁable occurrences - Rail safety 2013-14 Target 2013-14 2010-11 2011-12 2012-13 2013-14 Target 2013-14 operator of a rail system and form part of 110 Annual Report 2013-14 Public Transport Authority

Category B 6.63 occurrences 7.11 per million 7.98 passenger 9.24 boardings Regional school bus services safety 8.50 24.69 Category B occurrences 27.11 per million 29.73 train 32.09 kilometres 35.00 0 5 10 15 20 25 30 35 Notiﬁable occurrences - Rail safety effective safety management procedures 2010-11 2011-12 2012-13 2013-14 Target 2013-14 to by school bus contractors and drivers 2010-11 19 2011-12 22 2012-13 27 2013-14 17 Target 19 2013-14 0510 15 20 25 30 School bus services notiﬁable occurrences (accidents) reported each school year to increases in vandalism and signal issues 111 Annual Report 2013-14 Public Transport Authority

1. Average cost per passenger kilometre as the cost of carrying one passenger one of services compared to the previous year and educate school bus contractors and Transperth drivers on road safety matters and the multiplying the number of total boardings by compliance are strategic and effective means of improving and maintaining road safety used to provide the services are being cent of the accident cases occurred through no fault of the school bus driver compared to Transperth train services 2010-11 0.40 2011-12 0.40 2012-13 0.42 2013-14 0.46 per cent decline in passenger boardings 1. Target 0.42 2013-14 2. 0.0 0.1 0.2 0.3 0.4 0.5 3. Transperth train operations 4. Average cost per passenger kilometre ($) 112 Annual Report 2013-14 Public Transport Authority

Transperth bus services 2010-11 0.83 2011-12 0.85 2012-13 0.90 2013-14 0.97 Target 0.89 2013-14 0.0 0.2 0.4 0.6 0.8 1.0 Transperth ferry services Transperth bus operations Average cost per passenger kilometre ($) 2010-11 1.15 2011-12 1.22 2012-13 1.30 2013-14 1.57 Target 1.25 2013-14 0.0 0.5 1.0 1.5 2.0 of services compared to the previous year Transperth ferry operations Average cost per passenger kilometre ($) of services compared to the previous year 113 Annual Report 2013-14 Public Transport Authority

Transwa rail services Transwa road coach services 2. Average cost per 1000 place kilometres 2010-11 0.43 2010-11 0.22 2011-12 0.40 2011-12 0.22 2012-13 2012-13 0.46 0.23 2013-14 0.45 2013-14 0.26 Target 0.48 Target 0.27 2013-14 2013-14 0.0 0.1 0.2 0.3 0.4 0.5 0.00 0.05 0.10 0.15 0.20 0.25 0.30 Transwa rail T ranswa r oad coaches Average cost per passenger kilometre ($) Average cost per passenger kilometre ($) Regional bus services 2010-11 80.91 2011-12 85.95 2012-13 74.49 2013-14 70.93 Target 73.91 2013-14 higher preventative maintenance costs and 020406080 100 Regional town bus services intra-town & inter-town Cost per 1000 place kilometres ($) 114 Annual Report 2013-14 Public Transport Authority

Regional bus services by dividing the total cost of school bus 2010-11 190.87 2011-12 198.30 2012-13 211.04 2010-11 3.39 2013-14 241.31 2011-12 3.63 Target 230.35 2012-13 3.62 2013-14 050 100 150 200 250 2013-14 3.68 Regional town bus services Target 3.73 2013-14 Intra-town and inter-town 0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 Total passenger place kilometres (millions) Regional school bus services Average cost per contracted kilometre ($) 3. Total passenger place kilometres (millions) of passengers that can be carried for the It is calculated for each mode of transport by 4. Average cost per contracted kilometre

Regional school bus services 115 Annual Report 2013-14 Public Transport Authority

Outcome 2: Protection of the long-term functionality of the using the total cost of managing the rail rail corridor and railway infrastructure 2010-11 100,346 2011-12 112,713 Effectiveness indicator 2012-13 117,749 2013-14 134,212 Target 116,522 2013-14 0306090 120 150

Cost of managing rail corridor and residual rail freight infrastructure under the terms freight issues management ($'000s) Under the terms and conditions of the completion of the resleepering of the grain

116 Annual Report 2013-14 Public Transport Authority

140 151 4. Financial report 156 141 156 4.1 Financial 141 statements 156 141 For the year ended 157 141 30 June 2014 158 142 158 117 142 159 118 142 159 119 142 160 120 143 121 161 143 122 144 162 122 144 167 122 145 167 132 145 167 132 146 169 133 150 171

140 150 171 140 150

117 Annual Report 2013-14 Public Transport Authority

For the year ended 30 June 2014

Reece Waldock John Chung Accountable Authority 4102 2013 118 Note $000 $000

Cost of services Expenses

6 149,260 140,790 Supplies and services 7 220,185 217,361 Statement of Depreciation and amortisation expense 8 255,289 245,404 comprehensive Finance costs 9 76,781 69,877 Grants and subsidies 10 473,561 427,440 income Energy and fuel 30,577 31,176 For the year ended Loss on disposal/write-off of non-current assets 17 15,628 0 Other expenses 11 15,309 20,320 30 June 2014 Total cost of services 1,236,590 1,152,368

Income Revenue User charges and fees 12 213,127 212,442 Operating lease revenue 13 5,466 5,466 Commonwealth grants and contributions 14 322 526 Interest revenue 15 1,843 2,380 Gain on disposal of non-current assets 17 0 77 Other revenue 16 47,725 37,330 Total revenue 268,483 258,221

Total income other than income from State Government 268,483 258,221

Net cost of services 968,107 894,147

Income from State Government 18 Operating subsidy contributions 712,451 646,521 Services received free of charge 360 619 Royalties for Regions Fund 2,404 3,297 Contribution - other government agencies 2,401 3,529 Total income from State Government 717,616 653,966

(250,491) (240,181)

Other comprehensive income Changes in asset revaluation surplus 33 42,730 (2,624) Total other comprehensive income/(loss) 42,730 (2,624) Refer to note 42 ‘Schedule of income and Total comprehensive loss for the period (207,761) (242,805) expenses by services’. The statement of comprehensive income should be read in conjunction with the accompanying notes. 2014 2013 119 Note $000 $000

Assets Current assets

As at 30 June 2014 Total current assets 214,003 172,183 Non-current assets Total non-current assets 6,612,851 6,510,620

Total assets 6,826,854 6,682,803

Liabilities Current liabilities 158 265 Total current liabilities 233,299 217,144

Non-current liabilities Total non-current liabilities 1,859,511 1,678,478

Total liabilities 2,092,810 1,895,622

Net assets 4,734,044 4,787,181

Equity Total equity 4,734,044 4,787,181 in conjunction with the accompanying notes. 120 Contributed Reserves detalumuccA Total equity equity Note $000 $000 $000 $000

Balance at 1 July 2012 33 2,760,107 1,977,497 10,485 4,748,089 0 0 (240,181) (240,181) Other comprehensive loss 0 (2,624) 0 (2,624) Statement of Total comprehensive loss for the period 0 (2,624) (240,181) (242,805) changes in equity Transactions with owners in their capacity as owners: For the year ended Capital appropriations 245,964 0 0 245,964 New Perth Stadium account 4,621 0 0 4,621 30 June 2014 Other contributions by owners 2,600 0 0 2,600 Transfer of net assets from other agencies 31,962 0 0 31,962 Distributions to owners (3,250) 0 0 (3,250) Total 281,897 0 0 281,897

Balance at 30 June 2013 3,042,004 1,974,873 (229,696) 4,787,181

Balance at 1 July 2013 3,042,004 1,974,873 (229,696) 4,787,181 0 0 (250,491) (250,491) Other comprehensive income 0 42,730 0 42,730 Total comprehensive income/(loss) for the period 0 42,730 (250,491) (207,761) 0 (12,206) 12,206 0 Transactions with owners in their capacity as owners: Capital appropriations 96,701 0 0 96,701 New Perth Stadium account 22,781 0 0 22,781 Other contributions by owners 37,559 0 0 37,559 Distributions to owners (2,417) 0 0 (2,417) Total 154,624 (12,206) 12,206 154,624

Balance at 30 June 2014 3,196,628 2,005,397 (467,981) 4,734,044

The statement of changes in equity should be read in conjunction with the accompanying notes. 121 2014 2013 Note $000 $000

For the year ended Net cash provided by State Government 928,654 928,536 30 June 2014 Payments Receipts 321 526 Net cash used in operating activities (693,527) (646,656) Payments Receipts Net cash used in investing activities (385,625) (517,657) Payments Receipts 198,976 221,606 conjunction with the accompanying notes. Cash and cash equivalents at the end of the period 116,024 67,546 122 Annual Report 2013-14 Public Transport Authority

statements b) Basis of preparation For the year ended 30 June 2014 accounting policies a) General statement 1. Australian Accounting Standards General Early adoption of standards Application of Australian Accounting Standards and Other Pronouncements. 123 Annual Report 2013-14 Public Transport Authority

e) Income Operating subsidy contributions Revenue recognition c) Reporting entity Sale of goods d) Contributed equity Contributions by Owners Made to Wholly-Owned Public Sector Entities Grants, donations, gifts and other non- reciprocal contributions Provision of services Interest Contributions by Owners made to Wholly-Owned Public Sector Entities Lease income 124 Annual Report 2013-14 Public Transport Authority

Infringements Initial recognition and measurement Gains Subsequent measurement g) Infrastructure, property, plant and equipment and vehicles Capitalisation/expensing of assets 125 Annual Report 2013-14 Public Transport Authority

Asset revaluation surplus Depreciation Derecognition 126 Annual Report 2013-14 Public Transport Authority

Class of Asset Useful Life Website costs

h) Intangible assets Class of Intangible asset Useful Life Capitalisation/Expensing of assets

Licences i) Impairment of assets 127 Annual Report 2013-14 Public Transport Authority

k) Leases l) Deferred income operating leases j) Non-current assets (or disposal groups) m) Financial instruments 128 Annual Report 2013-14 Public Transport Authority

• q) Inventories • n) Cash and cash equivalents • •

• o) Accrued salaries • • • • r) Receivables • • p) Amounts receivable for services • (Holding account) 129 Annual Report 2013-14 Public Transport Authority

s) Payables Annual leave Long service leave u) Provisions 130 Annual Report 2013-14 Public Transport Authority

Sick leave Purchased leave Superannuation Deferred leave 131 Annual Report 2013-14 Public Transport Authority

Workers’ compensation charge or for nominal cost (ii) Provisions - other Employment on-costs Contaminated sites v) Superannuation expense Public liability 132 Annual Report 2013-14 Public Transport Authority

3. Judgements made by management in applying accounting policies

Depreciated replacement cost of railway infrastructure assets

Borrowing Costs

4. Key sources of estimation uncertainty Workers’ Compensation provision Long Service Leave Contaminated sites provision Estimating useful life of key assets 133 Annual Report 2013-14 Public Transport Authority

5. Disclosure of changes in accounting policy and estimates

Initial application of an Australian Accounting Standard PTA.

AASB 13

AASB 119

AASB 1048

AASB 2011-8

134 Annual Report 2013-14 Public Transport Authority

AASB 2011-10

AASB 2012-2

AASB 2012-5

AASB 2012-6

135 Annual Report 2013-14 Public Transport Authority

AASB 2012-9

AASB 2012-10

AASB 2013-9

Future impact of Australian Accounting Standards not yet operative 136 Annual Report 2013-14 Public Transport Authority

Operative for reporting periods beginning on/after

Int 21

AASB 9

AASB 10

AASB 11

137 Annual Report 2013-14 Public Transport Authority

AASB 12

AASB 14

AASB 127

AASB 128

AASB 1031

AASB 1055

138 Annual Report 2013-14 Public Transport Authority

AASB 2009-11

AASB 2010-7

AASB 2011-7

AASB 2012-3

AASB 2013-3

AASB 2013-4

139 Annual Report 2013-14 Public Transport Authority

AASB 2013-8

AASB 2013-9

AASB 2014-1

140 Annual Report 2013-14 Public Transport Authority 2014 2013 $000 $000

Wages and salaries (i) 136,854 129,352 12,406 11,438 149,260 140,790

contribution component.

Employment on-costs expenses such as workers’ compensation insurance and payroll tax are included at note 11 ‘Other expenses’. Employment on-cost liability is included at note 30 ‘Provisions’.

7. Supplies and services Contractors 165,438 161,498 Materials and signs 17,709 20,793 Consumables 6,759 7,537 Travel 13,567 12,608 Communications 1,378 1,458 Other 15,334 13,467 220,185 217,361 8. Depreciation and amortisation expense Depreciation Buildings 4,905 4,699 Freight network infrastructure 84,256 85,789 Rollingstock 33,276 32,678 Railway infrastructure 82,878 77,230 Plant, equipment and motor vehicles 5,995 3,941 Bus infrastructure 6,903 6,190 Vessels 80 80 Buses 34,498 33,705 Total depreciation 252,791 244,312 Amortisation Computer software 2,215 1,082 Licences 283 10 Total amortisation 2,498 1,092

Total depreciation and amortisation 255,289 245,404 141 2014 2013 $000 $000 9. Finance costs 108 116 Finance costs expensed 76,781 69,877

945 763 22 473,561 427,440 213 295 43 285 359 619 214 177 15,309 20,320

12. User charges and fees 213,127 212,442 142 Annual Report 2013-14 Public Transport Authority 2014 2013 $000 $000 13. Operating lease revenue Rental income from Freight network infrastructure (i) 5,383 5,383 Rental income from grain receival sites (ii) 83 83 5,466 5,466

(i) The sale of the Westrail Freight Business on 17 December 2000 included an operating lease of the freight network infrastructure for 49 years between the Western Australian Government Railways Commission (WAGR) – now Public Transport Authority of Western Australia (PTA)

operating lease revenue.

(ii) A 99 year operating lease for 118 grain receival sites was entered into with Co-operative Bulk Handling (CBH) in 2003. Rental income for 99 years of $7.45 million was received in full at the commencement of the lease, and is accounted for as revenue over the 99 year lease period, with the prepaid portion shown as deferred income. (See note 32 ‘Deferred income – operating leases’).

A further 99 year operating lease for 15 grain receival sites was entered into with CBH in 2004. Rental income for 99 years of $775,000 was received in full at the commencement of the lease, and is accounted for as revenue over the 99 year lease period, with the prepaid portion shown as deferred income. (See note 32 ‘Deferred income – operating leases’).

14. Commonwealth grants and contributions Chamber of Commerce and Industry - Employfast 17 17 National Partnership Agreement - concessions for pensioners and seniors card holders 305 509 322 526

15. Interest revenue Interest revenue 1,843 2,380 Interest revenue is received quarterly from the Department of Treasury calculated on the daily balance held in the interest bearing bank account.

16. Other revenue Rents and leases 15,886 14,763 Contribution from local government 12,774 0 External works 1,624 5,751 Advertising income 6,620 5,952 Infringements 3,118 3,567 Parking 2,494 2,463 SmartRider card sales 1,172 1,291 Miscellaneous 4,037 3,543 47,725 37,330 143 2014 2013 $000 $000 17. Net gain/(loss) on disposal/write-off of non-current assets 0 49 10 27

Net gain/(loss) (15,628) 77

18. Income from State Government Appropriation received during the year:

Services received free of charge from other State Government agencies during the period: 71 595 16 13 27 11 246 0 360 619 Royalties for Regions Fund:

Contribution - other Government agencies 0 191 0 2,401 3,529

717,616 653,966

144 Annual Report 2013-14 Public Transport Authority 2014 2013 $000 $000 19. Restricted cash and cash equivalents Current Royalties for Regions Fund (i) 3,202 279 Parental Leave 4 13 Commonwealth Funds - Grain Freight 1,089 1,089 Funding segrrojects 7,441 7,067 11,736 8,448 Non-current Accrued salaries suspense account (ii) 3,744 2,984

(i) Unspent funds are committed to projects and programs in WA regional areas.

20. Inventories Current Inventories not held for resale: Maintenance spares - at cost 14,396 13,328 14,396 13,328 145 2014 2013 $000 $000 21. Receivables 186 231

26,025 26,260

Total receivables 40,611 27,672

290 154 43 285 0

Balance at end of period 45 290

22. Amounts receivable for services

945,846 1,002,604

146 Annual Report 2013-14 Public Transport Authority

23. Infrastructure, property, plant, equipment and vehicles

2014 2014 2014 2014 2013 2013 2013 2013 Cost At Fair Value Accumulated Carrying Cost At Fair Value Accumulated Carrying depreciation amount as at depreciation amount as at 30 June 2014 30 June 2013 $000 $000 $000 $000 $000 $000 $000 $000 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Total 524,644 11,239,909 6,074,209 5,690,344 775,116 10,706,850 5,928,721 5,553,245

147 Annual Report 2013-14 Public Transport Authority

148 Annual Report 2013-14 Public Transport Authority

Carrying amount at Additions Transfers (x) Revaluation Disposals Depreciation Carrying amount at start of period Increments end of period 2014 $000 $000 $000 $000 $000 $000 $000

0 0 0 0 0 0 0 0 0 0 0 0 37 0 0 0 124 0 0 0 0 0 TOTAL 5,553,245 370,946 (5,937) 42,730 (17,849) (252,791) 5,690,344

PTA. 149 Annual Report 2013-14 Public Transport Authority

Carrying amount at Additions Transfers Revaluation Disposals Depreciation Carrying amount at start of period Increments end of period 2013 $000 $000 $000 $000 $000 $000 $000

160 355 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 501 0 889 0 0 0 0 0 0 0 0 0 0 TOTAL 5,261,107 512,901 25,517 (904) (1,064) (244,312) 5,553,245

150 Annual Report 2013-14 Public Transport Authority

2014 2013 2014 2013 $000 $000 $000 $000 24. Intangible assets 5,306 3,798 0 Closing balance 10,380 10,380 3,947 4,230 9,253 8,028 26. Impairment of assets Carrying amount at end of period 5,306 3,798

0 0 Carrying amount at end of period 3,947 4,230 151 Annual Report 2013-14 Public Transport Authority

27. Fair value measurements

2014 Level 1 Level 2 Level 3 Fair value at end of period Assets measured at fair value: $000 $000 $000 $000 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 933,086 4,272,533 5,205,619

Valuation techniques to derive Level 2 fair values

152 Annual Report 2013-14 Public Transport Authority

Land Buildings Rollingstock Bus infrastructure Vessels infrastructure infrastructure 2014 $000 $000 $000 $000 $000 $000 $000 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 124 0 0 0 0 0 0 0 0 397,769 34,927 1,200,176 47,259 2,457,421 133,668 1,313 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Valuation processes

153 Annual Report 2013-14 Public Transport Authority

Selection of land with restricted utility

Replacement cost per individual items

Replacement cost per kilometre of network

Replacement cost per railcar components

Tunnel Replacement cost per metre 154 Annual Report 2013-14 Public Transport Authority

Description and fair value as at 30 June 2014 Valuation technique(s) Unobservable inputs Range of unobservable inputs Relationship of unobservable $000 inputs to fair value

155 Annual Report 2013-14 Public Transport Authority

Description and fair value as at 30 June 2014 Valuation technique(s) Unobservable inputs Range of unobservable inputs Relationship of unobservable $000 inputs to fair value

Basis of Valuation 156 Annual Report 2013-14 Public Transport Authority

2014 2013 2014 2013 $000 $000 $000 $000 Other provisions 28. Payables 50 40 10,202 13,504 40,775 42,286 98,918 100,244 29. Borrowings 6,826 6,593 Other provisions 323 350 693 664 87,982 68,883 8,659 2,269

15,485 8,862 . 928 1,651,168 1,471,292 30. Provisions 15,309 14,078 90 36 30,573 28,782 157 Annual Report 2013-14 Public Transport Authority

2014 2013 2014 2013 $000 $000 $000 $000 Carrying amount at end of period (561) 7,925 22,000 21,261

Carrying amount at end of period 3,687 3,474 90 36 0 0 Carrying amount at end of period 15,685 4,334 90 36 Movements in other provisions 31. Other current liabilities 95 64 40 710 59 188 10 0 158 265 Carrying amount at end of period 50 40

158 Annual Report 2013-14 Public Transport Authority

2014 2013 2014 2013 $000 $000 $000 $000 32. Deferred income – operating lease (2,417) (3,250) 83 83 Balance at end of period 3,196,628 3,042,004 5,466 5,466 Asset revaluation surplus 192,858 198,324 33. Equity 0 0 0 0 125 0 0 Balance at end of period 2,005,397 1,974,873 0 0 Balance at end of period (467,981) (229,696) Total Equity at end of period 4,734,044 4,787,181

Transfer of net assets from other agencies 0 157,041 285,147 159 Annual Report 2013-14 Public Transport Authority

2014 2013 2014 2013 $000 $000 $000 $000 34. Notes to the Cash Flow Statement 912 67 54 896 Net cash used in operating activities (693,527) (646,656) 116,024 67,546 35. Commitments 1,370 0 Net cost of services Non cash items: 0 359 619 720,514 788,253 0 810 795 772 1,830 1,582 160 Annual Report 2013-14 Public Transport Authority

2014 2013 36. Contingent liabilities and contingent assets $000 $000 Contingent liabilities Litigation in progress 5,632,772 5,214,442

Contaminated Sites

161 Annual Report 2013-14 Public Transport Authority

37. Remuneration of members of the accountable $ 2014 2013 1 0 0 1 0 1 0 1 0 3 1 4 $ 2014 2013 2 0 1 1 1 0 3 1 2014 2013 1 0 $000 $000 1 0 0 1 0 0 1 0 1 0 12 12

2014 2013 $000 $000 279 298 76 93 3,090 2,526 162 Annual Report 2013-14 Public Transport Authority

38. Financial Instruments

2014 2013 $000 $000 Financial Assets

Financial Liabilities

163 Annual Report 2013-14 Public Transport Authority

Credit risk

Past due but not impaired

Carrying Not past Up to 1 month 1 to 3 months 3 months to 1 1 to 5 years More than 5 Impaired Amount due and not year years impaired assets Note $000 $000 $000 $000 $000 $000 $000 $000 2014 34 0 0 0 0 0 0 19 0 0 0 0 0 0 21 148 0 0 0 22 0 0 0 0 0 0 1,074,739 1,070,829 2,686 1,076 148 0 0 0 2013 34 0 0 0 0 0 0 19 0 0 0 0 0 0

21 0 0 0 22 0 0 0 0 0 0 1,083,434 1,079,495 2,087 1,667 0 0 0 185

164 Annual Report 2013-14 Public Transport Authority

Maturity dates

Weighted Carrying Fixed Variable Non- Nominal Up to 1 1 to 3 3 months 1 to 5 More than average Amount interest interest interest Amount month months to 1 years 5 years effective rate rate (ii) bearing year interest rate Note % $000 $000 $000 $000 $000 $000 $000 $000 $000 $000 2014 Financial Assets 34 2.81 0 0 0 00 0 19 2.81 0 0 0 00 0 21 0 0 0 00 0 22 0 0 0 0 1,074,739 0 116,024 958,715 1,074,739 128,893 0 36,336 150,816 758,694 Financial Liabilities 28 0 0 0 00 0 31 158 0 0 158 158 158 0 00 0 29 4.12 0 0 0 29 5.98 0 0 0 0 400 913 234 1,838,226 1,739,150 0 99,076 2,305,577 136,094 0 114,638 540,871 1,513,974 165 Annual Report 2013-14 Public Transport Authority

Interest rate exposure Maturity dates

Weighted Carrying Fixed Variable Non- Nominal Up to 1 1 to 3 3 months 1 to 5 More than average Amount interest interest interest Amount month months to 1 year years 5 years effective rate rate (ii) bearing interest rate Note % $000 $000 $000 $000 $000 $000 $000 $000 $000 $000 2013 Financial Assets 34 3.40 0 0 0 0 0 0 19 3.40 0 0 0 0 0 0 21 0 0 0 0 0 0 22 0 0 0 0 1,083,434 0 67,546 1,015,888 1,083,434 80,830 0 54,857 121,182 826,565 Financial Liabilities 28 0 0 0 0 0 0 31 265 0 0 265 265 265 0 0 0 0 29 4.18 0 0 0 29 5.93 0 0 0 0 446 346 1,640,684 1,540,175 0 100,509 2,123,894 128,543 0 103,940 507,835 1,383,576

166 Annual Report 2013-14 Public Transport Authority

-100 basis points +100 basis points

Carrying Surplus Equity Surplus Equity amount 2014 $000 $000 $000 $000 $000

Financial Assets 155 155 Total increase/ (decrease) (1,160) (1,160) 1,160 1,160

-100 basis points +100 basis points

Carrying Surplus Equity Surplus Equity amount 2013 $000 $000 $000 $000 $000

Financial Assets 561 561 114 114 Total increase/ (decrease) (675) (675) 675 675

Fair Values 167 Annual Report 2013-14 Public Transport Authority

2014 2013 $000 $000

Write-offs 416 991 288 85 704 1,076

Losses through theft, defaults and other causes 3 2 Gifts of Public Property 0 0

40. Events occurring after the end of the reporting period

Non-adjusting event after the end of the reporting period

2014 2014 Variance Estimate Actual $000 $000 $000 168 Annual Report 2013-14 Public Transport Authority

User charges and fees

Grants and subsidies expenses

Depreciation and amortisation

2014 2013 Variance Actual Actual $000 $000 $000

Income Expenses 77

Other revenue

169 Annual Report 2013-14 Public Transport Authority

Grants and subsidies expense

• • • •

Depreciation and amortisation

Finance costs

Metropolitan and regional Country passenger rail and Regional School Rail corridor and Residual passenger services road coach services Bus Services Freight Issues Total

2014 2013 2014 2013 2014 2013 2014 2013 2014 2013 $000 $000 $000 $000 $000 $000 $000 $000 $000 $000

COST OF SERVICES Expenses Total cost of services 931,969 868,434 47,866 49,964 122,544 116,221 134,212 117,749 1,236,590 1,152,368 170 Annual Report 2013-14 Public Transport Authority

Metropolitan and regional Country passenger rail and Regional School Rail corridor and Residual passenger services road coach services Bus Services Freight Issues Total

2014 2013 2014 2013 2014 2013 2014 2013 2014 2013 $000 $000 $000 $000 $000 $000 $000 $000 $000 $000

Income Total income other than income 232,874 221,531 11,159 12,884 4,700 4,831 19,750 18,975 268,483 258,221 from State Government

Net cost of services 699,095 646,903 36,707 37,080 117,844 111,390 114,462 98,774 968,107 894,147

Income from State Government Total income from State 560,507 498,688 33,982 33,089 115,653 110,939 7,474 11,250 717,616 653,966 Government

(138,588) (148,215) (2,725) (3,991) (2,191) (451) (106,988) (87,524) (250,491) (240,181)

171 Annual Report 2013-14 Public Transport Authority

43. Remuneration of auditor

2014 2013 $000 $000 166 160

44. Act of Grace payments

34 50 172 Annual Report 2013-14 Public Transport Authority

OTR PCL ASL PDP CAT PPTA CNG PSA PTA DAIP RTBS DSAPT SBS TOD FTZ TRIS GPS TTO HSE IPLS LTI ORS OSH 173 Annual Report 2013-14 Public Transport Authority Public Transport Centre West Parade Perth, WA 6000

PO Box 8125 Perth Business Centre Perth, WA 6849

[email protected] Telephone (08) 9326 2000