Annual Report 2011-12 Supporting Our Community ii Contents Glossary of terms 2 PTA people 62 PTA year at a glance 3 Executive profiles 66 An introduction to your Annual Report 4 Compliance, audits and reporting 72 Organisational chart 7 Compliance statements 79 Cover Part of the PTA’s Overviews 8 Service and financial achievements 80 public art installation Chief Executive Officer 8 at Mount Lawley Managing Director 10 Electoral Act 1907 – Section 175ZE 88 Station. Transperth 12 Explanation of major capital expenditure variations 2011-12 90 Regional Town Bus Services 32 Independent audit opinion 92 School Bus Services 36 Audited Key Performance Indicators 94 Transwa 40 Financial statements 112 Network and Infrastructure 48 Certification of financial statements 113 Statement of comprehensive income 114 Major Projects Unit 52 Statement of financial position 115 Statement of changes in equity 116 Infrastructure Planning and Land Services 56 Statement of cash flows 117 Notes to the financial statements 118 Strategic Asset Management Development 60 To the Hon. Troy Buswell MLA Minister for Transport In accordance with Section 63 of the Financial Management Act 2006, I submit for your information and presentation to Parliament the Annual Report of the Public Transport Authority of Western Australia for the year ended 30 June 2012. The Annual Report has been prepared in accordance with the provisions of the Financial Management Act 2006. Reece Waldock Chief Executive Officer 1 Glossary of terms AM Asset Management OTR On-time running Category B Incident that may have the potential to cause a serious accident. AMP Asset Management Plan PCL Perth City Link Circle A high-frequency bus service ASL Acceptable Service Level PMP Prevention Maintenance Program Route connecting major shopping centres, CAT Central Area Transit PPTA Perth Public Transport Area universities, schools and colleges. CMR Central Monitoring Room PSA Property Street Addresses Fare- Covers only those people, standard paying fare or concession, who pay (either CNG Compressed Natural Gas PSM Passenger Satisfaction Monitor boardings by tagging on or by the purchase of CRM Composite Rate Model PTA Public Transport Authority of a cash ticket) as they enter the system. Western Australia DAIP Disability Access and Inclusion Plan Initial Fare-paying boardings, plus free travel RTBS Regional Town Bus Services boardings on passes, free travel on CAT services EEV Enhanced Environmentally-friendly in Perth, Fremantle and Joondalup Vehicle SBS School Bus Services (PTA branch) and free travel on services within the FTZ Free Transit Zone TOD Transit Oriented Development Perth FTZ. Passenger The average seat capacity multiplied GPS Global Positioning System TRIS Transperth Route Information System place by the kilometres travelled while HSE Health, Safety and Environment TTO Transperth Train Operations kilometres in service. (PTA division) IPLS Infrastructure Planning and Service The kilometres travelled while Land Services UWA University of Western Australia kilometres in service. LTI Lost-Time Injury WAGRC Western Australian Government Total Fare-paying boardings, plus free travel Railways Commission (PTA boardings on passes, free travel on CAT services N&I Network and Infrastructure predecessor) in Perth, Fremantle and Joondalup and (PTA division) Acceptable Is defined as an hourly service during free travel on services within the Perth NMR New MetroRail (former PTA division) Service the day with at least three trips, FTZ, plus transfers between services. OMI Office of Multicultural Interests Level (ASL) IE at 20-minute intervals, in the peak flow direction in the morning and ORS Office of Rail Safety afternoon peaks. OSH Occupational Safety and Health Category A Incident causing serious injury, death, or significant damage. 2 Public Transport Authority Annual Report 2011-12 PTA year at a glance Boardings Expenditure/Revenue Upgrades/Maintenance Transperth total boardings up six per cent Transperth expenditure rose 6.5 per cent 716 “orange” school buses (77 per cent to 144.13 million. to $779.2m and fare revenue rose 13 per cent of contracted fleet) now haveseat belts to $176.1m. and 815 (88 per cent) have air conditioning. Transwa total boardings up 0.7 per cent to 449,804. Transwa expenditure rose 0.6 per cent to $46.51m and fare revenue rose 7.2 per cent 28,800 students carried by School Bus Services each day. to $11.22m. Employees SmartRider share of all fare-paying trips at Bus service kilometres (operational funding) 1462 people employed as at June 30. 71.2 per cent. increased 8.5 per cent to 58.09m. There was an 8.5 per cent increase in Transperth bus service kilometres, reflecting Green the first instalment of a substantial five-year New Facilities boost in operational funding. Transperth’s online greenhouse gas savings More than 2600 new car parking bays built calculator uses travel information to calculate at stations on the Mandurah and Joondalup lines. greenhouse gas savings when using public Deliveries started of new transport instead of a private vehicle. Passenger Satisfaction environmentally-friendly Volvo buses Passenger Satisfaction Monitor showed under the new 10-year contract. 85.5 per cent of Transperth customers and Completed construction of a new Central Charity 90 per cent of Transwa customers are happy Monitoring Room, to incorporate bus with the overall quality of services. operations as well as rail, and a Video More than $120,000 raised by the PTA and its Customer satisfaction percentage for SmartRider Surveillance Office. employees for charity in mid-high 90s. 3 The Public Transport Authority of Western Australia (PTA) is An introduction responsible for the operation of all bus, train and ferry public to your Annual transport services in the greater metropolitan area under the Transperth brand. It also operates public transport services in Report regional centres, operates road coach and rail passenger services to regional areas under the Transwa brand, and administers and manages School Bus Services (SBS). In addition to operating these transport services, Our vision the PTA is responsible for designing, building and To make public transport the number one choice maintaining public transport infrastructure and for for connecting people and places. protecting the long-term viability of Western Australia’s rail corridor and railway infrastructure. Our values The PTA delivers public transport services seven days • Respect – We value and respect our customers, a week and in some cases up to 24 hours a day. suppliers and each other. As at June 30 2012, the PTA had 1462 employees • Recognition – We recognise each other for spread across the metropolitan area, from Nowergup achievement, initiative and innovation. in the north to Mandurah in the south and Midland • Integrity – We are honest and ethical. in the east, as well as in major regional centres such • Safety – We are committed to safety and as Albany, Bunbury, Esperance, Geraldton and protecting your future. Kalgoorlie. The PTA also provides a substantial amount • Sustainability – We consider the long-term of its services and works projects using contractors impact of everything we do – economic, and therefore has significant contract management social and environmental. functions. Our purpose To provide safe, customer-focussed, efficient and cost-effective transport services. 4 Public Transport Authority Annual Report 2011-12 In this report, the PTA fulfils its reporting obligation by identifying the relevant strategic outcomes and its contribution to them in 2011-12 through: • operational reports which show the effectiveness and efficiency of our transport services (12-47). • compliance reports (72-77). • audited key performance indicators report (94-111). • audited financial report (112-160). Measuring effectiveness and efficiency To honour the Government’s vision for Western During morning peak, the Australia, the PTA has targeted two outcomes: Mandurah Line (through South Perth) 1. An accessible, reliable and safe public and the Joondalup Line (past Lake transport system. Monger) each carry the equivalent of 2. Protection of the long-term functionality of the rail four lanes of freeway traffic. corridor and railway infrastructure. Indicators of success in achieving the first of these outcomes are based on patronage and service Customer Service Charter • Current information about all PTA services will be provision, accessibility, reliability, customer satisfaction, The PTA is a customer service-oriented organisation, available from customer service staff, brochures, safety and cost efficiency. responsible for the delivery of efficient and sustainable timetables, our call centres and our website. For the second outcome, success results from quality passenger transport services to the public. It operates • The PTA will plan and review passenger transport management of the railway corridor and residual issues under the following Customer Service Charter: services in consultation with the community to get of the rail freight network, which was leased to private the best results. • The PTA is committed to providing a quality sector operators in 2000. • The PTA will plan and provide transport systems passenger transport service to the public. that respect the environment and improve • Our bus, train and ferry staff and contractors are sustainability. focussed on delivering safe and reliable services. • Our staff and contractors will treat customers in a To help us improve our services we maintain