“The authentic text of this report produced by Graduate Students can be obtained on request from the University of Manchester [
[email protected]]. Copies from any other source may not have the Gregorio Pillado Serrano | Maria Gracia Kcomt | James Tharian authentic text, and the University takes no responsibility for their content.” eport Lucy Dwyer | Hirasdo Julius | Yurie Sato March 2019 AMBS Final Report – Group 17 1 Benchmarking: Unified Transport Authorities and Centralised Ticketing Systems Contents 1. Executive Summary ......................................................................................................................... 6 1.1. Transparency .......................................................................................................................... 6 1.2. Accountability .......................................................................................................................... 7 2. Introduction .................................................................................................................................... 8 2.1. Project Background ................................................................................................................. 8 2.2. Project scope and deliverables ............................................................................................... 8 3. Research Method ............................................................................................................................ 9 3.1. Outline of research methodology