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Public Transport Authority Annual Report 2008/09 3 Introduction to Your Annual Report

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Public Transport Authority Annual Report 2008/09 3 Introduction to Your Annual Report V E R N M E O N G T E O H F T Public Tr ansport W A Authority E I S L T A E R R N A U S T annual report2008-2009 2 Contents Introduction to your annual report ....................................................................... 4 To the Hon. Simon O’Brien MLC Chief Executive Officer’s overview ...................................................................... 8 Minister for Transport Transperth ......................................................................................................... 12 In accordance with Section 61 of the Transperth Trains ........................................................................................ 21 Financial Management Act 2006, I submit for your information and presentation to Transperth Buses ........................................................................................ 24 Parliament the Annual Report of the Public Transperth Ferries ....................................................................................... 27 Transport Authority of Western Australia for Regional Town Bus Services ............................................................................. 30 the year ended 30 June 2009. The report School Bus Services ......................................................................................... 32 has been prepared in accordance with the Transwa ............................................................................................................ 36 provisions of the Financial Management Act 2006. Network and Infrastructure ............................................................................... 44 PTA People ....................................................................................................... 48 Organisational Chart ......................................................................................... 51 Executive Profiles .............................................................................................. 52 Compliance Reports ......................................................................................... 56 Glossary of Terms ............................................................................................. 62 Compliance Statements .................................................................................... 64 Service and Financial Achievements ................................................................. 66 Reece Waldock Electoral Act 1907 Section 175ze ...................................................................... 72 Chief Executive Officer Explanation of Major Capital Expenditure Variations 2008/09........................... 74 Independent Audit Opinion ............................................................................... 76 Audited Key Performance Indicators ................................................................. 79 Certification Of Key Performance Indicators ..................................................... 80 Financial Statements ....................................................................................... 101 Balance Sheet ................................................................................................. 105 Statement Of Changes In Equity ..................................................................... 106 Cash Flow Statement ...................................................................................... 107 Notes To The Financial Statements ................................................................. 108 Public Transport Authority Annual Report 2008/09 3 introduction to your annual report The Public Transport Authority of In addition to operating these transport The PTA’s values Measuring effectiveness and services, the PTA is responsible for Western Australia (PTA), which was The people of the PTA: efficiency designing, building and maintaining formed on 1 July 2003, is responsible for public transport infrastructure and for value and respect customers, To make its contribution to the the operation of all bus, train and ferry protecting the long-term viability of suppliers and each other. Government’s vision for Western Australia, the PTA has targetted two outcomes: public transport services in the greater Western Australia’s freight rail corridor and are committed to safety. infrastructure. metropolitan area under the Transperth encourage each other to reach their 1. An accessible, reliable and safe brand. It also operates public transport The PTA delivers public transport services full potential. public transport system seven days a week and in some cases up services in regional centres, operates are honest and exhibit high levels 2. Protection of the long-term to 24 hours a day. functionality of the railway corridor road coach and rail passenger services of integrity, openness and ethical As at 30 June 2009, the PTA had 1377 behaviour. and railway infrastructure to regional areas under the Transwa employees spread across the metropolitan recognise and reward achievement, brand, and administers and manages area, from Nowergup in the north to initiative and innovation. The PTA’s indicators of success in achieving the first of these outcomes school bus services. Mandurah in the south and Midland in the strive for continuous improvement in are based on patronage and service east, as well as in major regional centres everything they do. such as Albany, Bunbury, Esperance, provision, accessibility, reliability, are environmentally responsible. Geraldton and Kalgoorlie. customer satisfaction, safety and cost- In this report, the PTA fulfils its reporting efficiency. Its indicators of success in The PTA’s purpose obligation by identifying the relevant achieving the second of these outcomes are based on quality management of To increase the use of public transport strategic outcomes and the contribution the PTA has made to them in 2008/09 through: the railway corridor and residual issues through the provision of customer- of the rail freight network. Note that the focussed, safe and cost-effective operational reports which show the rail freight network was leased to private passenger transport services. effectiveness and efficiency of the sector operators in 2000. PTA’s transport services – see pages The PTA’s aim 12-50. To make public transport an attractive and compliance reports – see pages sustainable choice for connecting people 56-61. and places. audited key performance indicators report – see pages 79-99. audited financial report – see pages 101-139. 4 Customer Service Charter The PTA will plan and provide transport The installation of the Recording and systems that respect the environment Passenger Information Dissemination The PTA is a customer service-oriented and improve sustainability. (RAPID) system on all A-series trains organisation, responsible for the delivery was completed. RAPID increases the of efficient and sustainable passenger To help us improve our services we number of railcar security cameras, transport services to the public. It value your feedback on our PTA provides passenger information operates under the following Customer CommentLine, 13 16 08, or via our displays in railcars, bright LED Service Charter: websites, www.pta.wa.gov.au, www.transperth.wa.gov.au destination indicators and improved The PTA is committed to providing a or www.transwa.wa.gov.au for message announcements. quality passenger transport service to specific PTA business. The PTA took delivery of the first the public. nine railcars (three 3-car sets) of the PTA achievements Our bus, train and ferry staff and 45 B-series railcars on order. As a contractors are focussed on delivering The PTA’s major achievements in result, timetables for the Joondalup, safe and reliable services. 2008/09 were: Mandurah, Midland and Fremantle lines Our staff and contractors will treat were amended from 28 June 2009. Public transport boardings on the customers in a respectful and Following the extension of the rail Transperth system continued to record professional manner. network in 2007/08, train service excellent growth. Total boardings kilometres increased a further 19.7 Our buses, trains, ferries and facilities increased 18.4 per cent to 128.784 per cent to 14.531 million. will be clean and well presented. million, while fare-paying boardings Current information about all PTA rose 12.1 per cent to 76.467 million. services will be available from customer On 4 April 2009, WA seniors, aged service staff, brochures, timetables, our and disability pensioners were allowed call centres and our website. free travel on weekdays from 9am The PTA will plan and review to 3.30pm and all day Saturdays, passenger transport services in Sundays and public holidays. During consultation with the community to the first three months, this resulted in get the best results. approximately 1.6 million boardings. Public Transport Authority Annual Report 2008/09 5 Total capacity provided on the train The Transwa Passenger Satisfaction network continued to increase, with Monitor (PSM) continued to show an increase of 22.6 per cent to 5641.3 excellent overall satisfaction levels for million place kilometres. Transwa trains: Prospector (96 per Transperth bus service improvements cent); Australind (92 per cent) and during the year included – the AvonLink (94 per cent). introduction of Route 79 (linking The annual rail safety compliance audit Wellington Street Bus Station conducted by the Office of Rail Safety (WSBS) and QEII – via the Esplanade (ORS) identified two non-compliances Busport and
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