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Transwa Smartcommuter User Guide What Is the Transwa Smartcommuter Card?

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Transwa Smartcommuter User Guide What Is the Transwa Smartcommuter Card? Transwa SmartCommuter User Guide What is the Transwa SmartCommuter card? The Transwa SmartCommuter card is membership based and makes frequent travel with Transwa a more affordable and convenient customer experience. Transwa SmartCommuter cardholders qualify for a significant discount off the standard adult fare for the following Transwa services: • Australind: train services between Bunbury and Perth City. • AvonLink: train services between Midland, Toodyay and Northam. Contents • MerredinLink: train services between East Perth/ Midland, Toodyay and Northam only. What is the Transwa SmartCommuter card? 1 The benefits of travelling using a card 2 How to apply 3 Card fees 5 Payment methods 6 Photograph guidelines 7 Receiving your card 8 Cancellation and refunds 8 Lodgement guide 9 How to use your card 10 Renewing your card 10 Lost/stolen or damaged cards 11 Terms and conditions of use 12 Transwa terms and conditions of travel 14 Transwa contact information Back cover Transwa SmartCommuter | User Guide 1 The benefits of travelling How to apply using a card The Transwa SmartCommuter card is issued by Transwa after the submission of the following: Travelling using the Transwa SmartCommuter card 1. A Transwa SmartCommuter Application Form, on the Australind, AvonLink and MerredinLink train available from either: services: i. a Transwa Booking Centre, Saves you money • Receive a 35% discount* off the standard adult ii. by calling our Contact Centre on fare for tickets purchased for travel on Australind, 1300 662 205, AvonLink and MerredinLink services (conditions iii. by downloading a PDF printable form found on apply). our website transwa.wa.gov.au, or It’s convenient iv. by completing the online application form at transwa.wa.gov.au • Book your discounted tickets at all Transwa Booking 2. A passport sized photograph; and Centres, Transwa accredited agents, or via the Transwa Contact Centre on 1300 662 205. 3. Payment of all applicable fees. There are a number of ways you can lodge your • Book discounted tickets online at completed application form: transwa.wa.gov.au At a Transwa Booking Centre • Buy your discounted tickets on board the Australind, AvonLink and MerredinLink services using your card You can apply in person at any of the Transwa (Transwa recommends booking in advance to ensure Booking Centres listed below. availability). Timetable and fare information, as well as the Transwa Booking Address details for all Transwa Booking Centres and Centre Location accredited ticketing agents can be found by visiting Armadale Station, transwa.wa.gov.au. Armadale Commerce Avenue, Armadale To make the most of these benefits, use your Transwa Bunbury Passenger Terminal, SmartCommuter card today and present it for every Bunbury Picton Road qualifying ticket you purchase. East Perth Terminal, Summers * East Perth Discounts are subject to change without notice. Street (off Lord Street) East Perth * The discount does not apply to any Road Coach or Prospector Midland Railway Station, Corner Midland service. of Victoria and Helena Streets * It also does not apply for tickets purchased for travel where Northam Railway Station, Northam the travel is used as part of another journey (i.e. between Peel Terrace, Northam Perth City and Busselton). 2 Transwa SmartCommuter | User Guide Transwa SmartCommuter | User Guide 3 By post Online You can apply by lodging your completed application An application form can be completed online in the form, including a passport sized photo and payment* Booking and fares/SmartCommuter card section of by post to our Transwa reply paid postal address (no the Transwa website transwa.wa.gov.au. Complete all stamp required): sections of the form and upload your passport sized photograph, and then click on the submit button to Transwa lodge your application. Public Transport Authority Reply Paid 8125 Please note: when using the online option the only Perth Business Centre payment method available is credit card payment WA 6849 over the telephone. On receipt of your completed application form and photo, a Transwa representative *When sending payment by post we only accept a cheque or will telephone you for payment. Please refer to the money order made out to Transwa. Please note that cash ‘Payment methods’ section found on page 6. will not be accepted by mail. Please refer to the “Payment methods” section found on page 6 of this guide. Transwa reserves the right to reject an application if By email an applicant: You can apply by lodging your completed application • provides false or misleading information, form via email to [email protected]. Please • fails to provide all required information including enter in the subject line of your email: ‘Transwa a passport sized photograph. For photograph SmartCommuter Card application’. requirements please refer to the ‘Photograph You will also be required to email a passport sized guidelines’ section found on page 7 for more details. photograph along with your application form. Please • fails to pay all applicable fees; or refer to the ‘Photograph guidelines’ section found on • is currently prevented from travel on Transwa as a page 7. result of a court ruling, or as a result of misconduct or unacceptable behaviour. Please note: when using the email option the only payment method available is credit card over the telephone. On receipt of your completed application Card fees form and photo, a Transwa representative will telephone you for payment. Please refer to the Refer to the table below for the applicable fees ‘Payment methods’ section found on page 6 of this for the application of a new, yearly renewal user guide. or replacement (lost/damaged) Transwa SmartCommuter card. Application Type Card Cost New card/yearly renewal $60 Lost/stolen or damaged card $10 4 Transwa SmartCommuter | User Guide Transwa SmartCommuter | User Guide 5 Payment methods Payment methods quick reference guide Cheque At a Transwa Booking Centre Credit Cash EFTPOS or Money Card When applying in person at a Transwa Booking Order Centre (see page 3), payments can be made: Transwa Booking • in cash, Centre • by cheque or money order (made out to: Transwa), By Post * • by EFTPOS card; or • by credit card. By Email * By post Online * Payments for postal applications can be made: • by cheque or money order (made out to: Transwa); or • by credit card. On receipt of an application form, a Photograph guidelines Transwa representative will telephone the applicant Transwa SmartCommuter cards contain a portrait using the daytime telephone number entered on the photograph of the applicant and a passport sized application form*. photograph must be submitted with your application. Please note: cash will not be accepted via post. Your photograph must be recent, no more than 12 months old and: By email Payments for applications sent via email can be made: • sized approximately 35-40mm wide and 45-50mm high, • show your head and shoulders so that the face measures • by credit card only. On receipt of an application form, between 32 - 36mm from the bottom of the chin to the a Transwa representative will telephone the applicant crown (i.e. top of head without hair), using the daytime telephone number entered on the form*. • a good quality colour and gloss print, • plain, light-coloured background (e.g. cream, pale blue or Online white), Payments for online applications made using the • appropriate brightness and contrast showing your skin online application form can be made: tones naturally, • by credit card only. On receipt of the online • good lighting (no shadows across or behind the face); and application form, a Transwa representative will • a clear and sharply focused image. telephone the applicant using the daytime telephone Photographs are not required for renewal or number entered*. replacement card applications. * when applying via post, email or online using your credit card, it is important that a daytime contact Transwa may request you to renew your photograph number is entered onto the application form, as a every 5 years, or where your current appearance Transwa representative will need to call you to take does not match your original photograph. payment over the telephone. Unacceptable photographs may delay the processing of your application. 6 Transwa SmartCommuter | User Guide Transwa SmartCommuter | User Guide 7 Receiving your card Lodgement guide Your Transwa SmartCommuter card will be issued to you by mail to the address entered on your application form, or can be collected in person at the Transwa Booking Centre nominated on your application form. Cards can be collected from any of the Transwa Booking Centres listed below: • Armadale (limited hours) • Bunbury • East Perth • Midland (limited hours) • Northam (limited hours) Payment method Cash, credit card, EFTPOS, cheque/ money order orderCheque/money Credit card (Transwa will call to take payment over the telephone) Credit card (Transwa will call to take payment over the telephone) Credit card (Transwa will call to take payment over the telephone) • Perth City Station (Transperth Info Centre) Photo identification will be required for collection of ✔ ✔ cards. ✔ ✔ Photo Upload photoUpload to online formto online Please allow up to 14 days for card applications to be Attach to email processed. For those collecting their cards, Transwa will advise you when your card is ready for collection ✔ ✔ at your nominated Transwa Booking Centre. ✔ ✔ form email online Attach to Using the Application Cancellation and refunds electronic form You
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