List of Figures Figure E- 1: Stations Selected for Surveys ...... 2 Figure E- 2 : Coaches Selected for 12 Car rakes ...... 4 Figure E- 3: Coaches Selected for 9 Car rakes ...... 4 Figure E- 4: Identification of Peak Hour of Travel on Suburban System ...... 8 Figure E- 5: Identification of Peak Hour of Travel on Western line ...... 8 Figure E- 6: Identification of Peak Hour of Travel on Virar-Dhanu Road line ...... 9 Figure E- 7: Identification of Peak Hour of Travel on Central line ...... 9 Figure E- 8: Identification of Peak Hour of Travel on Harbour line ...... 9 Figure E- 9: Identification of Peak Hour of Travel on Trans-Harbour line ...... 10 Figure E- 10: Peak Hour Section load on Western Line (Slow + Fast Services) for Up Direction (8:30-9.30) and Down Direction (18:00 – 19:00) ...... 11 Figure E- 11: Peak Hour Section load on Western Line Fast & Slow Services for Up Direction (8:30: 9:30) .... 12 Figure E- 12: Peak Hour Section load on Western Line Fast & Slow Services for Down Direction (18:00 – 19:00) ...... 13 Figure E- 13: Peak Hour Section load on Virar – Dhanu Road Line for Up Direction (8:30-9:30) and Down Direction (18:00 – 19:00) ...... 14 Figure E- 14: Peak Hour Section load on Central Line (Slow + Fast Services) for Up Direction (8:30-9:30) and Down Direction (18:30 – 19:30) ...... 16 Figure E- 15: Peak Hour Section load on Central Line Fast & Slow Services for Up Direction (8:30 - 9:30) ..... 16 Figure E- 16: Peak Hour Section load on Central Line Fast & Slow Services for Down Directions (18:30 – 19:30) ...... 18 Figure E- 17: Peak Hour Section load on Harbour Line for Up Direction (8:00 – 9:00) and Down Directions (18:30 – 19:30) ...... 19 Figure E- 18: Opinion on Facilities inside the Train ...... 25 Figure E- 19: Opinion on facilities at the stations ...... 26 Figure E- 20: Opinion on facilities at platforms ...... 26 Figure E- 21: Opinion on FoB’s/Subways ...... 26 Figure E- 22: Opinion on overall Satisfaction ...... 27 Figure E- 23: Opinion on Facilities inside the Train ...... 27 Figure E- 24: Opinion on facilities at the stations ...... 28 Figure E- 25: Opinion on facilities at platforms ...... 28 Figure E- 26: Opinion on FoB’s/Subways ...... 28 Figure E- 27: Opinion on overall Satisfaction ...... 29 Figure E- 28: Opinion on Facilities inside the Trains ...... 29 Figure E- 29: Opinion on facilities at the stations ...... 30 Figure E- 30: Opinion on facilities at the stations ...... 30 Figure E- 31: Opinion on FoB’s/Subways ...... 30 Figure E- 32: Opinion on Overall Satisfaction ...... 31 Figure E- 33: Opinion on Facilities inside the Trains ...... 31

E-ii Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Figure E- 34: Opinion on facilities at the stations ...... 32 Figure E- 35: Opinion on facilities at the stations ...... 32 Figure E- 36: Opinion on FoB’s/Subways ...... 32 Figure E- 37: Opinion on FoB’s/Subways ...... 33

E-iii Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

List of Tables Table E- 1: Schedule of Surveys ...... 3 Table E- 2: Multiplying factors derived for Western railway ...... 5 Table E- 3: Multiplying factors derived for Central railway ...... 5 Table E- 4: Hourly Variation of Passengers Travelling on Suburban trains during peak period/peak direction .... 6 Table E- 5: Hourly Distribution of Passengers Travelling on Western Line ...... 6 Table E- 6: Hourly Distribution of Passengers Travelling on Virar-Dhanu Road Line ...... 7 Table E- 7: Hourly Distribution of Passengers Travelling on Central Line ...... 7 Table E- 8: Hourly Distribution of Passengers Travelling on Harbour Line ...... 7 Table E- 9: Section with Highest Section Load ...... 10 Table E- 10: Section with Highest Section Load on Virar-Dhanu Road Line ...... 14 Table E- 11: Section with Highest Section Load on Central Line ...... 15 Table E- 12: Section with Highest Section Load on Harbour Line ...... 15 Table E- 13: Passenger Trips OD forecast ...... 21 Table E- 14: Summary of Passengers using Stations on western Line ...... 21 Table E- 15: Hourly variation of Passengers using Stations on Western Line ...... 22 Table E- 16: Summary of Passengers using Stations on Virar-Dhanu Road Line ...... 22 Table E- 17: Hourly variation of Passengers using Stations on Virar-Dhanu Road Line ...... 22 Table E- 18: Summary of Passengers using Stations on Central Line ...... 23 Table E- 19: Hourly variation of Passengers using Stations on Central Line ...... 23 Table E- 20: Summary of Passengers using Stations on Harbour Line ...... 23 Table E- 21: Hourly variation of Passengers using Stations on Harbour Line ...... 24 Table E- 22: Queue length observed at ticket counters ...... 24

E-iv Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

I. STUDY BACKGROUND  To assess the crowd level in suburban trains, Entry / exit points, Stations and Foot Over The Suburban Rail System in Mumbai is the most Bridges (FoB’s) complex, densely loaded and intensely utilized rail  To suggest measures to reduce congestion on system in the world. It is spread over 319 route kms FoBs on three corridors, i.e.; Western, Central and  To know opinion of passengers on various Harbour. There are 36 stations over Western line, aspects of the suburban rail system 51 over Central line and 28 over Harbour line. Daily, a total of 2813 train services are operated by III. SCOPE OF THE STUDY Western railway and Central railway on the three lines together. Currently, Western Railway The scope of the study includes; operates maximum number of daily services, ie;  Carry out the following surveys and analysis 1201 services on the Western line (9 car rakes- 6, on selected stations of Western, Central and 12 car rakes-1165, 15 car rakes- 30) ; Central Harbour lines; railway has 875 daily services on Central line (9 o Inspection of Stations & Mapping car rakes- 0, 12 car rakes-809, 15 car rakes -16) and o In-Train Rail Passenger 787 daily services on Harbour line (9 car rakes- Alighting/Boarding Surveys for 300 577, 12 car rakes- 210). Today, Mumbai's suburban services railway system carries more than 80 lakhs o Passenger count at Entry/Exit points passengers on a weekday, which may be the o Passenger Count surveys at Foot over highest passenger carrying suburban rail system in Bridges (FoB) the World. o Alighting Distribution surveys at Mumbai Railway Vikas Corporation Ltd (MRVC), platforms a Public Sector Undertaking of Govt. of India o Commuter Feedback Survey: 25000 under Ministry of Railways (MoR) has initiated a samples number of rail infrastructure projects under MUTP  Additionally, Virar-Dhanu road section of Phase I and Phase II and intends to gauge the Western line is included in the report based on benefits of these projects to Mumbai suburban rail the secondary data provided by MRVC and passengers. In order to plan future projects, it limited surveys, such as: would be imperative to assess the present crowd o Inspection of Stations and Mapping levels in suburban trains and travel pattern of o Passenger count at Entry/Exit points suburban rail passengers. In this connection, o Passenger Count surveys at Foot over MRVC has appointed Wilbur Smith Associates, a Bridges (FoB) consultant of international repute in transport The surveys were carried out at the selected studies, to carry out sub-urban rail passenger stations (as per study ToR) given below and in surveys and analysis. Figure E-1. II. STUDY OBJECTIVE Western Line: Churchgate, Mumbai Central, The main objectives of the study are: Dadar (Western), Mahim, Bandra, Andheri, Goregaon, Borivali, Mira Road, Bhayander, Vasai  To assess the present travel pattern of suburban Road, Nalasopara and Virar. rail passengers  To estimate existing peak hour and peak Virar-Dhanu Road Line: Vaitarna, Kelve Raod, directional flow of passengers Saphale, Palghar, Umroli, Boisar, Vangaon and Dhanu Road.

E-1 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Central Line: Mumbai CST, Masjid, Byculla, Harbour Line: Vadala Road, GTB Nagar, Dadar (Central) Kurla, Ghatkopar, Bhandup, Chembur, Govandi, Vashi, Nerul, Belapur, Mulund, Thane, Dombivilli, Kalyan, Kasara, Karjat Kharghar, Panvel, Airoli and Turbe. and Khopoli.

Figure E- 1: Stations Selected for Surveys

 Estimation of passenger travel on entire  Identify the bottlenecks on FoBs/landings and Mumbai Sub-urban system and hourly suggest appropriate measures for upgradation. variation of passengers  Estimation of existing peak hour peak IV. SURVEY PLANNING & SCHEDULE

directional flow of passengers The surveys were planned in advance to enable the  Development of passenger daily OD matrix for survey team to assess the enumerator requirement 2012, 2016, 2021 and 2031 on various railway and for getting prior permission from Railways. networks. Following activities were carried out prior to the start of the surveys and during the surveys. E-2 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

 Finalization of Survey Formats, V. PASSENGER TRAVEL PATTERN  Training for enumerators, AND CROWDING  Pilot Surveys,  Survey Supervision, The travel pattern and crowding level on suburban  Permission from Railways and trains were analysed using the In –train passenger boarding /alighting surveys results. The survey  Data checking and rejection/replacement of wrong data. covered either between 7:00 and 11:30 in the morning or between 16:00 and 20:30 in the The schedule of the surveys is presented in Table evening. The surveys were carried out by sample E-1. The Surveys conducted on Virar-Dhanu Road selection of coaches covering the following line was from 17/06/13 to 18/06/13. coaches;

Table E- 1: Schedule of Surveys  Second Class General (SCG), Survey Start- Survey Survey Methodology  Second Class Ladies (SCL), Duration end date  First Class General (FCG) and  25,000 Samples. Commuter 8:00 to 22/11/201  First Class Ladies (FCL) feedback  Interviewed passengers 22:00 1- at stations and inside Survey (14 hrs) 6/12/2011 trains Additionally, Vendor and Physically Handicapped  At all authorised and Passenger (PH) coaches were covered at few stations. The un-authorised entry Entry/Exit points of 37 selected count selected coaches for the surveys (finalised in stations consultation with MRVC) are presented in Figure Passenger  At all FoBs of 37 E2 and Figure E3 for Western and Central railways stations Count surveys at  Covering morning/ respectively.

FoB evening peak period

The survey was carried out for 310 selected train  At selected platforms , covering both Up and 8:00 to 8/12/2011 services (124 on Western line, 94 on Central line Down directions of 22:00 (14 – Alighting services and 92 on Harbour line) covering both morning Distribution hrs) 10/2/2012  For both Slow and fast Survey (37 and evening peak periods. The services selected for services stations) survey were finalized in consultation with MRVC.  Selected coaches of SCG, SCL, FCG, FCL, Vendor & PH A two step methodology was adopted for deriving  Covering 310 services the total passengers using all services in the peak of both up and down period (in the peak direction) on the three lines and In- Train directions Rail  Selected coaches of 7:00 to is presented below. 11/2/2012 Passenger SCG, SCL, FCG, FCL, 11:30/ – Boarding/ Vendor & PH 16:00 to 15/3/2012 Step I: Expansion of sample coach data to whole Alighting  Counting the number 20:30 Surveys of passengers train boarding/alighting at every station The collected coach-wise data was expanded to the Note I: SCG- Second Class General, SCL- Second Class Ladies, FCG - First Class General and FCL - First Class whole train by multiplying the number of coaches Ladies. in each type of class and the corresponding factor Note II: Survey was started after Diwali vacation (after 13/11/2011) and no surveys were carried out during derived for the coach based on seating capacity. Christmas vacation period of 23/12/11 to 02/01/12. The multiplication factors derived for both Western and Central railway trains are presented in Table E2 and E3 respectively.

E-3 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Figure E- 2 : Coaches Selected for 12 Car rakes

Figure E- 3: Coaches Selected for 9 Car rakes

E-4 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Table E- 3: Multiplying factors derived for Table E- 2: Multiplying factors derived for Central railway Western railway Seati Multi Seatin ng Multi Multip Multip Coach No. of plyin Total g capa plying Coach lying lying Coach type coaches g Coach coaches capaci city Facto type Factor Factor Type Survey in the Facto Type in the ty per r per Surveyed for for ed Train r per Train per coac train coach train coach coach h 9 car rakes 9 car rakes 3 door -5 3 door - 3 door -4 3 door -1 86 1.00 5.00 86 1.00 4.00 SCG nos. SCG 1 nos. 2 door-2 2 door- 62 0.72 1.44 62 0.72 2.16 nos. 3nos. 3 door -1 3 door - 3 door -2 86 1.39 1.39 SCL 86 1.00 2.00 SCL no. 1 nos. 2 door- 1 2 door- 1 2 door -1 62 1.00 1.00 50 1.32 1.32 no. nos. FCG 2 door- 2 Single FCG 2door- 1 50 1.00 2.00 Single nos. door- 2 38 1.00 2.00 door- 1 Single nos. Single FCL door- 2 26 1.00 2.00 Single door- 1 Single nos. FCL door- 2 13 1.00 2.00 door- 1 Single nos. Single Luggage door- 3 1.00 3.00 Single door- 1 Single nos. Luggage door- 3 - 1.00 3.00 door- 1 Single nos. Handica Single door- 1 1.00 1.00 Single p door- 1 Single no. Handicap door- 1 - 1.00 1.00 door- 1 12 car rakes no. SCG 3 door -6 12 car rakes 3 door -1 86 1.00 6.00 (Second nos. 3 door 3 door -6 86 1.00 6.00 Class -1 nos. 2 door-3 SCG General) 62 0.72 2.16 2 door-3 nos. 62 0.72 2.16 nos. SCL 3 door -2 3 door 3 door -2 86 1.39 2.78 86 1.00 2.00 (Second nos. -1 nos. Class 2 door -1 SCL Ladies) 2 door -1 62 1.00 1.00 2 door -1 no. 62 0.72 0.72 no. FCG Single 2 door- 1 50 1.32 1.32 (First 2 door- 3 door- 1 no. 2door- 1 50 1.00 3.00 Class nos. FCG Single General) door- 3 38 1.00 3.00

FCG nos. Single (First Single Single door- 2 26 1.00 2.00 Single Class door- 1 SCG door- 3 13 1.00 3.00 nos. door- 1 Ladies) nos. Single Single Single Single Luggage door- 4 1 4.00 Luggage door- 4 - 1.00 4.00 door- 1 door- 1 nos. nos. Single Single Handica Single Single door- 2 1 2.00 Handicap door- 2 - 1.00 2.00 p door-1 door- 1 nos. no.

E-5 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Step II: Expansion of sample services to total Slow % services in the peak period in peak direction Time Services Fast Services Total 18.00: 19.00 3,81,422 2,06,015 5,87,437 26.2 The survey was carried out on sample service basis. The train-wise data has been further expanded to 19.00 - 20.00 3,27,490 2,02,868 5,30,358 23.6 every half an hour period based on the number of After 20.00 2,86,495 1,66,683 4,53,178 20.2 Total services available in the half an hour (as per 14,96,564 7,46,384 22,42,948 100 passengers Mumbai Suburban train time table for 2011-12) to Total 240 93 333 estimate the total number of passengers travelling Services and section load on the line. i. Hourly Distribution of Suburban a. Western Line Train Passenger Travel The hourly distribution of passengers travelling on More than 22 lakh passengers travel on Mumbai Western line is presented in Table E-5. Western suburban system (the three lines together in peak line share about 50% of passengers travelling on direction) in the trains operated between 7:00 and entire suburban system. About 11.24 lakh 11:30 or between 16:00 and 20:30. The total passengers travel in 153 services operated between services operated during this period are 349 and 7:00 and 11:30 in the Up direction and 10.18 lakhs 333 respectively in the morning and evening. passengers in 134 services operated between 16:00 The hourly distribution of passengers travelling and 20:30 in the Down direction. through the entire suburban system is presented in Table E-4. Between 9: 00 and 10.00, the number of Table E- 5: Hourly Distribution of Passengers Travelling on Western Line passengers travelling on Mumbai suburban train Slow Fast system is about 6.07 lakhs. The peak hour of travel Time Services Services Total in the evening is found to be between 18:00 and Up Direction (towards Churchgate) 19.00 with 5.87 lakhs passengers. Average share of 49,131 51,428 1,00,559 passengers travelling through slow and fast services 7:00 to 8:00 (16) (14) (30) 1,43,312 1,28,785 2,72,097 during the peak period is 64: 36. 8:00 to 9:00 (37) (29) (66) 1,47,109 1,52,209 2,99,318 Table E- 4: Hourly Variation of Passengers 9:00 to 10:00 (35) (34) (69) Travelling on Suburban trains during peak 1,17,087 1,25,015 2,42,102 10:00 to 11:00 (34) (30) (64) period/peak direction 92,881 1,17,215 2,10,095 Slow % After 11.00 (24) (21) (45) Time Services Fast Services Total Total Passengers 5,49,519 5,74,651 11,24,170 Up Direction (towards CST/Churchgate) Total Services 83 70 153 7:00 to 8:00 1,61,791 76,723 2,38,514 10.4 Down Direction (from Churchgate) 8:00 to 9:00 3,62,893 2,20,395 5,83,288 25.5 44,897 37,961 82,858 9:00 to 10:00 3,63,050 2,44,796 6,07,846 26.5 16.00: 17.00 (12) (9) (21) 1,25,805 77,588 2,03,393 10:00 to 11:00 3,12,230 1,72,641 4,84,871 21.2 17.00: 18.00 (31) (21) (52) 1,51,478 1,23,384 2,74,862 After 11.00 2,25,054 1,60,415 3,85,469 16.8 18.00: 19.00 (34) (28) (62) Total 1,17,460 1,14,953 2,32,413 14,25,015 8,66,361 22,91,376 100 passengers 19.00 - 20.00 (29) (32) (61) 1,23,171 1,01,201 2,24,372 Total 241 108 349 After 20.00 (27) (24) (51) Services Total Down Direction (from CST/Churchgate) Passengers 5,62,810 4,55,087 10,17,897 Total Services 76 58 134 16.00: 17.00 1,69,892 51,664 2,21,556 9.9 Note: The number given in bracket indicates the 17.00: 18.00 3,31,270 1,19,155 4,50,425 20.1 no. of trains running in the given one hour.

E-6 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Fast b. Virar-Dhanu Road Line Time Slow Services Total Services Total 64 37 101 The hourly distribution of passengers travelling on Services Virar-Dhanu road line is presented in Table E-6. Down Direction (from CST) 45,395 13,703 59,098 16.00: 17.00 Table E- 6: Hourly Distribution of Passengers (15) (4) (19) 1,06,936 41,567 1,48,503 Travelling on Virar-Dhanu Road Line 17.00: 18.00 (27) (13) (40) No. of passengers 1,03,558 82,631 1,86,189 18.00: 19.00 Time* Boarding/Alighting (27) (24) (51) 99,378 87,915 1,87,293 Up Direction (towards Virar) 19.00 - 20.00 (30) (27) (57) 07:00 to 08:00 1933 (7) 1,15,182 65,482 1,80,663 After 20.00 (21) (17) (38) 08:00 to 09:00 3179 (6) Total 4,70,448 2,91,297 7,61,745 09:00 to 10:00 4655 (12) Passengers Total 10:00 to 11:00 4073 (6) 63 36 99 Services After 11.00 3460 (8) Note: The number given in bracket indicates the Total Passengers 17,298 no. of trains running in the given one hour. Total Services 38 d. Harbour Line Down Direction (from Virar) 16.00: 17.00 975 (3) 17.00: 18.00 3678 (10) Harbour line consists of two lines, ie; Main harbour 18.00: 19.00 7578 (11) line and Trans harbour line. These two lines together carry about 4.0 lakh passengers (70% on 19.00 - 20.00 2860 (5) After 20.00 4811 (10) Main Harbour line) during the peak period. The Total Passengers 19,901 hourly distribution of passengers travelling on Total Services 39 Harbour line is presented in Table E-8. Note: The number given in bracket indicates the no. of trains running in the given one hour. Table E- 8: Hourly Distribution of Passengers Travelling on Harbour Line Main Total c. Central Line Trans Harbour Harbour Line Line About 7.60 lakhs passengers travel in 101 services Time Up Direction Up Up Direction operated between 7:00 and 11:30 and about 7.61 (towards Direction (from Thane) lakhs passengers travel in 99 services operated CST) 63,056 13,246 76,302 between 16.00 and 20.30 in the evening. The 7:00 to 8:00 (13) (6) (19) hourly distribution of passengers travelling on 87,086 34,822 1,21,908 8:00 to 9:00 Central line is presented in Table E-7. (29) (10) (39) 69,571 25,111 94,682 9:00 to 10:00 Table E- 7: Hourly Distribution of Passengers (29) (10) (39) Travelling on Central Line 10:00 to 64,159 20,346 84,505 11:00 (27) (11) (38) Fast Time Slow Services Total 18,542 10,364 28,906 Services After 11.00 (17) (6) (23) Up Direction (towards CST) Total 3,02,414 1,03,889 4,06,303 36,358 25,295 61,652 Passengers 7:00 to 8:00 (14) (11) (25) Down Down Direction Down 97,673 91,610 1,89,282 Direction 8:00 to 9:00 Direction (Towards (22) (25) (47) (from CST) Thane) 1,21,259 92,587 2,13,846 9:00 to 10:00 57,452 22,148 79,600 (30) (26) (56) 16.00: 17.00 10:00 to 1,10,638 47,626 1,58,264 (14) (8) (22) 11:00 (34) (17) (51) 79,300 19,229 98,529 17.00: 18.00 1,03,267 34,594 1,37,860 (28) (11) (39) After 11.00 (20) (7) (27) 92,976 33,410 1,26,386 Total 18.00: 19.00 4,69,194 2,91,710 7,60,904 (32) (12) (43) Passengers

E-7 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

92,333 18,319 1,10,652 19.00 - 20.00 (33) (9) (42) 31,264 16,878 48,142 After 20.00 (23) (7) (30)

Total 3,53,324 1,09,982 4,63,306 Passengers Note: The number given in bracket indicates the no. of trains running in the given one hour. ii. Identification of Peak Hour of Travel

The peak hour passenger travel on the entire suburban train system is arrived based on the hourly distribution of total passengers travelling on the three lines. The morning peak hour for the suburban system is between 8:30 and 9:30 with about 6.32 lakhs passengers travelling, while the peak in the evening is between 18:00 and 19:00 with 5.87 lakhs passengers travelling between 18.00 and 19.00 in the evening for Down direction. The hourly distribution is presented in Figure E-4.

Figure E- 5: Identification of Peak Hour of Travel on Western line b. Virar-Dhanu Road Line

The hourly variation of passengers travelling on the Western line is plotted in Figure E-6. Passenger usage is highest (4678) between 8.30 and 9.30 in the morning for Up direction (7578) between 18:00 and 19:00.

Figure E- 4: Identification of Peak Hour of Travel on Suburban System a. Western Line The hourly variation of passengers travelling on the

Western line is plotted in Figure E-5. Passenger usage is highest (3.06 lakhs) between 8.30 and 9.30 in the morning for Up direction (2.75 lakhs) between 18:00 and 19:00. E-8 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

d. Harbour Line

The hourly variation of passengers on Harbour Line is presented in Figure E-8. Passengers usage is highest (0.87 lakhs) between 8.00 and 9.00 in the morning and (1.01 lakhs) between 18.30 and 19.30 in the evening.

Figure E- 6: Identification of Peak Hour of Travel on Virar-Dhanu Road line c. Central Line

The hourly variation of passengers on Central Line is presented in Figure E-7. Number of Passengers travelling is highest (2.17 lakhs) between 8.30 and 9.30 in the morning (1.92 lakhs) between 18.30 and 19.30 in the evening.

Figure E- 8: Identification of Peak Hour of Travel on Harbour line

e. Trans-Harbour Line

The hourly variation of passengers on Trans- Harbour Line is presented in Figure E-9.

Figure E- 7: Identification of Peak Hour of Travel on Central line

E-9 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

in the evening. The section load observed (slow + fast services) is presented in Figure E-10 for Up and Down directions.

The section loading for fast services is presented in Figure E-11 and for slow services is presented in Figure E-12 respectively. Section load for fast services is slightly higher than slow services.

The highest section load is observed on Dadar- Elphinstone Rd section with 1, 43,690 passengers for Up direction. Similarly, highest section load for Down direction is observed at Dadar- Matunga section (1,60,633 passengers). The highest section load observed on Western Line is presented in Table E-9. The highest section load in the evening is slightly higher than the morning.

Table E- 9: Section with Highest Section Load Service type No. of Passengers Section Figure E- 9: Identification of Peak Hour of Up Direction, Peak hour (8:30 - 9:30) Travel on Trans-Harbour line Fast + Slow 1,43,690 Dadar-Elphinstone Rd

Passengers travelling is highest (0.34 lakhs) Fast Services 71,110 Dadar-Elphinstone Rd between 8.00 and 9.00 in the morning and (0.33 Slow Services 75,029 Goregaon-Jogeshwari lakhs) between 18.00 and 19.00 in the evening. Down Direction, Peak hour (18:00 - 19:00) iii. Peak Hour Section Load Fast + Slow 1,60,633 Dadar- Matunga Fast Services 89,085 Dadar- Matunga

The number of passengers in the trains between the Slow Services 81,844 Khar road- Andheri sections (section loading) on the three lines was arrived for the identified peak hour. Of the three About 84% of passengers travel in Second Class lines, Western line carries maximum section load. coaches (SC), while 16% travel in First Class (FC) The observations on the three lines are presented coaches. The share is almost same for both slow below. services and fast services (84: 16). The average gender distribution is 78: 22, while the share is 77: a. Western Line 23

On Western line, the section load (slow + fast services) varies between 20, 000 and 1.44 lakhs in the morning peak hour and 19,000 and 1.60 lakhs for fast and 78: 22 for slow services.

E-10 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Figure E- 10: Peak Hour Section load on Western Line (Slow + Fast Services) for Up Direction (8:30-9.30) and Down Direction (18:00 – 19:00)

E-11 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Figure E- 11: Peak Hour Section load on Western Line Fast & Slow Services for Up Direction (8:30: 9:30)

E-12 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Figure E- 12: Peak Hour Section load on Western Line Fast & Slow Services for Down Direction (18:00 – 19:00)

E-13 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis] b. Virar-Dhanu Road Line Table E- 10: Section with Highest Section Load on Virar-Dhanu Road Line Service Highest The section loading (number of passengers in the Section Peak hour type Section Load trains) for Up and Down directions were estimated Up Palghar-Kelve 3,181 08:30 - 09:30 from the identified peak hour boarding and Direction Road alighting count. The peak hour section load for Up Down 5,525 Vangaon-Boisar 18:00 - 19:00 and Down direction together is presented in Figure Direction E-13. The highest section load details on Virar- Dhanu road Line are presented in Table E-10.

Figure E- 13: Peak Hour Section load on Virar – Dhanu Road Line for Up Direction (8:30-9:30) and Down Direction (18:00 – 19:00)

E-14 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis] c. Central Line section has slightly higher passenger load than the adjacent sections as the section is part of Trans- The section load observed on Central line (slow + harbour line also. fast services) is presented in Figure E-14 for both Up and Down directions. The sections between The highest section load on Main harbour line is Thane and Dadar carry very high passenger load observed between Vadala and Sewri with 29,190 (>80,000). The section loading for fast services is for Up direction and 34,584 for Down direction. presented in Figure E-15 and for slow services is About 87% of passengers travel in Second Class presented in Figure E-16 respectively. coaches (SC), while 13% travel in First Class (FC) coaches. Among the passengers, 21% are ladies. The highest section load is observed on Vidyavihar-Kurla section (1, 06,545) for Up On Trans harbour line, highest section load is direction. Similarly, highest section load for Down observed between Thane and Airoli for Up direction is observed between Ghatkopar-Vikroli direction (20,500 passengers) and Ghansoli and (1,02,926). The details are presented in Table E- Rabale (17,489 passengers) for Down direction. 11. About 86% of passengers travel in Second Class Table E- 11: Section with Highest Section Load coaches (SC), while 14% travel in First Class (FC) on Central Line coaches. Among the passengers, 22% constitutes Highest ladies. The highest section load details on Harbour Service type Section Load Section Line are presented in Table E-12. Up Direction, Peak Hour (8.30-9.30) Fast + Slow 1,06,545 Vidyavihar- Kurla Table E- 12: Section with Highest Section Load Fast Services 64,353 Kanjurmarg- Vikroli on Harbour Line Line No. of Passengers Section Slow Services 43,581 Vidyavihar- Kurla Up Direction, Peak hour (8:00-9:00) Down Direction, Peak Hour (18.30-19.30) Main Harbour 29,190 Vadala Road- Sewri Fast + Slow 1,02,926 Ghatkopar-Vikroli Trans Harbour 20,500 Thane-Airoli Fast Services 59,903 Ghatkopar-Vikroli Down Direction Peak hour (18:30-19:30) Slow Services 49,724 Sion-Kurla Main Harbour 34,584 Sewri-Wadala Road The share of passengers travelling in Second Class Trans Harbour 17,489 Ghansoli- Rabale coaches (SC) is 83%, while 17% travel in First Class (FC). The share is 84: 16 for slow services and 83: 27 for Fast services. The average gender distribution is 77: 23, while the share is 78: 22 for fast and 77: 23 for slow services. d. Harbour Line

The section load observed (slow services) on Harbour line is presented in Figure E-17 for both Up and Down directions. On this line, sections between CST and CBD Belapur carry high passenger load. The section load increases from CST and reaches to the highest at Vadala road and decreases further due to branching of line towards Panvel and Bandra/Andheri. Jui Nagar- Nerul

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Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Figure E- 14: Peak Hour Section load on Central Line (Slow + Fast Services) for Up Direction (8:30-9:30) and Down Direction (18:30 – 19:30)

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Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Figure E-15: Peak Hour Section load on Central Line (Slow + Fast Services) for Up Direction (8:30-9:30)

E-17 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Figure E- 16: Peak Hour Section load on Central Line Fast & Slow Services for Down Directions (18:30 – 19:30)

E-18 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Figure E- 17: Peak Hour Section load on Harbour Line for Up Direction (8:00 – 9:00) and Down Directions (18:30 – 19:30)

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Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

iv. Train Crowding during peak running above capacity. The sections between hour Vashi and Dockyard road are highly crowded.

The peak hour section load is used to estimate the The trains running on Trans harbour Line include average number of passengers travelling per train both 9 car and 12 car rakes. The passengers per for the three corridors. The rated capacity for 9-car train also indicates the section between Thane and train is 1,800 and 12- car train is 3,522 (Source: Turbe is crowded. MRVC). v. Boarding/Alighting at stations a. Western Line The peak hour station boarding/alighting for the The average number of passengers travelling per observed peak hour for Up and Down directions is train is calculated for both fast and slow services. analysed and the stations with maximum boarding Fast services are more crowded (5,560 passengers) and alighting on the three lines are identified. than slow services (4,182 passengers). Passenger  On Western Line: Dadar, Andheri and Bandra crowding per train is slightly more for Down have very high boarding and alighting in the direction (in the evening) may be due to less morning and evening as they are the services. Maximum crowding observed is 4,573 interchange stations between Western and and 5,568 for slow services and fast services Central/Harbour lines. For Up direction (in the respectively. During peak hours, trains are running morning), higher boarding is observed at much above the rated capacity. Borivali, while alighting is high at Churchgate b. Virar-Dhanu Road and Mumbai Central. For Down Direction (in the evening), boarding is maximum at The average number of passengers travelling per Churchgate and alighting at Borivali. train is calculated for both up and down direction  On Central Line: For Up direction, maximum services. Down direction services are more boarding is at Thane, Kalyan and Dombivilli, crowded (3,455 passengers) than up direction while alighting is high at Dadar and CST. For services (1,999 passengers). Passenger crowding Down Direction, boarding is high at CST and per train is more for Down direction (in the Dadar and alighting is more at Thane, evening). During peak hours, trains are running Dombivilli and Kalyan. Kurla station much above the rated capacity. experiences high boarding and alighting during both morning and evening peak periods. c. Central Line  On Harbour Line: Maximum boarding and alighting is at Vashi, Vadala road and Kurla, For Up direction, train crowding is observed as; both in the morning and evening. Alighting is fast services (4,341 passengers) and slow services more at CST in the morning , while boarding is (3,632 passengers). For Down direction, the high in the evening. Boarding is more at passenger crowding pre train is 4,498 and 5,446 for Panvel, Thane and Andheri in the morning and slow services and fast services respectively. alighting is more at these stations in the evening. d. Harbour Line vi. Passenger Trips Forecast Number of passengers travelling per train on Harbour line is 2,558 for Up direction and 2,943 in The strategic Urban Travel Demand model Down direction. Trains operated on Harbour line is developed for Greater Mumbai as part of an earlier with 9 car rakes, which has rated capacity of 1800. study (2008) was updated for the study. The model This indicates during peak hour, the trains are is used to estimate the base year travel pattern and

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Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

the station- wise boarding and alighting data is exiting the selected stations on a working day (for processed to develop the Origin- Destination 14 hrs) and its hourly distribution. At many matrices for the morning peak hour. The modeled stations, passengers are walking along track or peak travel desire is validated against the observed using platform ends as entry/exit points through boarding and alighting from the In- train passenger damaged compound walls. Curbing of boarding and alighting survey. Since the study was illegal/unauthorized entry points is suggested by carried out during a typical weekday, it was properly planned fencing to improve safety in the assumed that the major share of travel pattern in the system. evening will follow the same, but in the reverse order. This is further validated with the observed a. Western Line boarding and alighting data from the In- train passenger boarding and alighting survey during the Churchgate (5,05,110), Andheri (6,04,244) and same period. The combined matrix of the peak Bandra (4,91,106) have very high number of hours are expanded to the peak periods and further passengers entering/exiting, while Mahim to the daily boarding and alighting based on the (1,22,939) has the lowest. Passengers using observed hourly distribution observed in the station unauthorised entries are high at Goregaon, entry/exit counts and Alighting distribution surveys Bhayander, Vasai Road and Virar. Unauthorised at the selected stations for 14 hours between 8:00 entry points result in many passengers walking and 22:00 hours. Due to the absence of any through railway lines or crossing through the lines secondary data, 15% of the total demand is to access the station, which is a serious safety issue. assumed for the remaining hours of the day to Unauthorised entries are absent at Churchgate, obtain 24 hour data. With the given daily pattern Dadar, Bandra, Andheri, Borivali and Mira road. as the seed (Source: MRVC), matrix is furnessed to About 2% of passengers use unauthorised entry obtain the estimated daily boarding and alighting. points. The Summary of Passengers using different The peak hour ODs estimated from the model for stations on Western Line is presented in Table E- 2021 and 2031 has been expanded to daily. As no 10. model forecast is available for 2016, interpolation Table E- 14: Summary of Passengers using method is adopted to estimate the demand. The Stations on western Line estimated daily OD forecast for 2012, 2016, 2021 No. of Passengers (Entry+ Exit) for 14 hrs

and 2031 are presented in Table E-9. Sl. No Station Un- Authorised Total authorised

Table E- 13: Passenger Trips OD forecast 1 Churchgate 5,05,110 - 5,05,110 (687) Daily trips in Lakhs 2 Mumbai Central 2,34,759 3,472 2,38,231 (683) Western Central Harbour Year line Line line Total 3 Dadar West 2,86,960 - 2,86,960 (730)

2012 38.15 26.34 18.76 83.25 4 Mahim 1,13,074 9,865 1,22,939 (541)

2016 41.19 29.86 24.6 95.65 5 Bandra 4,91,106 - 4,91,106 (873)

2021 44.65 33.85 30.82 109.32 6 Andheri 6,04,244 - 6,04,244 (849) 2031 51.14 40.84 42.67 134.65 7 Goregaon 2,72,868 12,336 2,85,204 (432)

8 Borivali 3,92,417 - 3,92,417 (644) VI. STATION ENTRY/EXIT COUNTS 9 Mira Road 1,70,262 - 1,70,262 (301)

The survey was done by counting the passengers 10 Bhayander 2,35,621 25,421 2,61,042 (304)

entering and exiting through all authorized and 11 Vasai Road 2,02,868 12,428 2,15,296 (263) unauthorized entry points of the selected 37 12 Nala Sopara 3,22,365 3,422 3,25,787 (236) stations on the three lines. The data is used to 13 Virar 3,18,459 76,636 3,95,095 (237) estimate the number of passengers entering and Total 41,50,113 1,43,580 42,93,693

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Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Note: The number in bracket indicates no. of trains Table E- 16: Summary of Passengers using stopping at the stations between 8:00 and 22:00. Stations on Virar-Dhanu Road Line No. of Passengers (Entry+ Exit) for 14 The summary of hourly variation of passenger hrs entry/exit for all selected stations (between 8:00 Sl. Un- and 22:00 hours) is presented in Table E-15. Peak No Station Authorised authorised Total flow is observed between 9.00 and 10.00 in the 1 Virar 3,18,459 76,636 3,95,095 morning (9.3%) and between 18.00 and 19.00 in 2 Vaitarna 2,583 1,107 3,690 the evening (9.2%). 3 Saphale 14,035 Nil 14,035 4 Kelve Road 9,814 Nil 9,814 Table E- 15: Hourly variation of Passengers using Stations on Western Line 5 Palghar 27,831 Nil 27,831 Entries and Exits 6 Umroli 2,074 321 2,395 (Authorised + Unauthorised) Time in hour Nos. % 7 Boisar 29,364 1,560 30,924 Nil 8.00 to 9.00 3,66,142 8.5% 8 Vangaon 6,702 6,702 Dahanu 9.00 to 10.00 3,91,437 9.1% 1,908 9 Road 36,987 38,895 10.00 to 11.00 3,45,933 8.1% Total 4,47,849 81,532 5,29,381 11.00 to 12.00 2,85,705 6.7% The summary of hourly variation of passenger 12.00 to 13.00 2,58,850 6.0% entry/exit for all selected stations (between 8:00 13.00 to 14.00 2,43,639 5.7% and 22:00 hours) is presented in Table E-17. Peak 14.00 to 15.00 2,32,158 5.4% flow is observed between 9.00 and 10.00 in the 15.00 to 16.00 2,50,475 5.8% morning (8.4%) and between 18.00 and 19.00 in 16.00 to 17.00 2,75,472 6.4% the evening (11.0%). 17.00 to 18.00 3,25,213 7.6%

18.00 to 19.00 3,98,124 9.3% Table E- 17: Hourly variation of Passengers using Stations on Virar-Dhanu Road Line 19.00 to 20.00 3,92,614 9.1% Entries and Exits (Authorised 20.00 to 21.00 3,07,768 7.2% + Unauthorised) 21.00 to 22.0 2,20,163 5.1% Time in hour Nos. %

Total 42,93,693 100% 8.00 to 9.00 40,054 7.6% 9.00 to 10.00 44,246 8.4% b. Virar-Dhanu Road Line 10.00 to 11.00 34,695 6.6% 11.00 to 12.00 38,225 7.2% The survey covered 8 stations on the corridor. 12.00 to 13.00 33,259 6.3% Among the stations, Dhanu road (38,895) and 13.00 to 14.00 27,683 5.2% Boisar (30,924) have high entries/exits. About 14.00 to 15.00 33,462 6.3% 15% of passengers use unauthorised entries. Un- 15.00 to 16.00 26,981 5.1% authorized entries/exits are observed at Vaitarna, 16.00 to 17.00 31,275 5.9% Umroli, Boisar and Dhanu road. Passengers using 17.00 to 18.00 42,188 8.0% unauthorised entries in Vaitarna and Umroli are 18.00 to 19.00 58,485 11.0% high in numbers. Improvements at these stations 19.00 to 20.00 52,240 9.9% need to be planned to reduce the people using the 20.00 to 21.00 40,506 7.7% access through rail lines, which is a serious safety 21.00 to 22.00 26,082 4.9% hazard. The Summary of Passengers using different Total 5,29,381 100.0% stations on Central Line is presented in Table E-16.

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Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

c. Central Line the morning are 9% between 9.00 and 10.00 and 9.7% in the evening between 18.00 and 19.00. The survey covered 14 stations on the corridor. Among the stations, CST (6,36,661) and Thane Table E- 19: Hourly variation of Passengers using Stations on Central Line (6,53,928) have very high entries/exits. About 4% Entries and Exits (Authorised + of passengers use unauthorised entries. Un- unauthorised) authorized entries/exits are observed at Byculla, Time in hour Nos. % Dadar, Kurla, Thane, Kalyan, Khopoli, Karjat and 8.00 to 9.00 2,85,250 7.6% Kasara. Passengers using unauthorised entries in 9.00 to 10.00 3,38,200 9.0% Kurla, Thane, and Kalyan are high in numbers. 10.00 to 11.00 3,12,199 8.3% Improvements at these stations need to be planned 11.00 to 12.00 2,56,499 6.8% to reduce the people using the access through rail 12.00 to 13.00 2,22,457 5.9% lines, which is a serious safety hazard. Kasara, 13.00 to 14.00 2,05,115 5.5% Karjat and Khopoli also have a high percentage of 14.00 to 15.00 2,06,685 5.5% passengers using the unauthorised access to the 15.00 to 16.00 2,12,595 5.7% stations. The Summary of Passengers using 16.00 to 17.00 2,34,978 6.3% different stations on Central Line is presented in 17.00 to 18.00 2,95,808 7.9% Table E-18. 18.00 to 19.00 3,61,613 9.7% Table E- 18: Summary of Passengers using 19.00 to 20.00 3,52,303 9.4% Stations on Central Line 20.00 to 21.00 2,66,620 7.1% Sl. No. of Passengers (Entry+ Exit) 21.00 to 22.0 1,86,168 5.0% No. Un- Total 37,36,490 100% Station Authorised authorised Total 1 CST 6,36,661 Nil 6,36,661(951) d. Harbour Line 2 Masjid 2,45,627 Nil 2,45,627(760) 3 Byculla 1,30,247 2,072 1,32,319 (528) The daily (14 hrs) entries/exits at stations vary 4 Dadar 2,86,394 4,143 2,90,537 (593) between 65, 000 and 2,35,000. Vashi has highest

5 Kurla 3,48,003 32,927 3,80,930 (886) entry/exit (2,34,769), followed by CBD Belapur (1,82,851) and Chembur (1,73,788). Turbe has 6 Ghatkopar 2,68,225 Nil 2,68,225 (520) lowest entry/exit (65,217). Share of passengers 7 Bhandup 1,75,273 Nil 1,75,273 (385) using un-authorised points is highest on this 8 Mulund 2,55,711 Nil 2,55,711 (433) corridor (about 16% of passengers use unauthorised 9 Thane 5,99,249 54,679 6,53,928 (726) entries). Un-authorized Entries/Exits are observed 10 Dombivilli 2,83,362 Nil 2,83,362 (426) at all stations except Vadala Road and is severe at 11 Kalyan 3,30,942 29,406 3,60,348 (373) Govandi, Nerul, Chembur and Turbe. The 12 Kasara 13,744 3,471 17,215 (22) Summary of Passengers using different stations on 13 Karjat 16,630 5,410 22,040 (48) Harbour Line is presented in Table E-20.

14 Khopoli 8,058 6,256 14,314 (22) Table E- 20: Summary of Passengers using Total 35,98,126 1,38,364 37,36,490 Stations on Harbour Line

% 96% 4% Sl. No. of Passengers (Entry+ Exit) Station Note: The number in brackets indicate no. of trains No. Authorised Unauthorised Total stopping at the stations between 8:00 and 22:00. 1 Vadala road 1,60,645 Nil 1,60,645 (438) The hourly variation of passengers entering/exiting 2 GTB Nagar 97,231 23,871 1,21,102 (297) the stations (between 8:00 and 22:00 hours) is 3 Chembur 1,34,902 38,886 1,73,788 (293) presented in Table E-19. Peak hour entries/exits in 4 Govandi 78,349 54,612 1,32,961 (292)

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Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

hours at various stations are presented in Table E- Sl. No. of Passengers (Entry+ Exit) Station No. Authorised Unauthorised Total 22. Time spent for purchasing tickets is more than

5 Vashi 2,19,672 15,097 2,34,769 (370) 15 minutes at many stations. Provision of more counters is imperative to provide better service to 6 Nerul 67,948 35,975 1,03,923 (341) passengers. 7 CBD Belapur 1,69,134 13,717 1,82,851 (287) 8 Karghar 1,02,721 9,072 1,11,793 (213) Table E- 22: Queue length observed at ticket 9 Panvel 89,536 17,200 1,06,736 (210) counters Average 10 Airoli 68,963 17,192 86,155 (164) Queue Total No. of Time spent Length Station No. of working in the 11 Turbe 49,806 15,411 65,217 (164) (no. of Counters counters queue (in persons) Total 12,38,907 2,41,033 14,79,940 min.)

% 84% 16% Western Line (as on 21/11/2012) Note: The number in brackets indicate no. of trains Churchgate 16 14 35 20 stopping at the stations between 8:00 and 22:00. Mumbai 8 7 45 25 Central Dadar The summary of hourly variation of passengers 21 20 54 30 West entering/exiting at all selected stations (between Mahim 12 9 35 20 8:00 and 22:00 hours) is presented in Table E-21. About 9.5% of passengers use the stations between Bandra 19 17 17 10 9.00 and 10.00 in the morning and the share is Andheri 19 17 36 20 highest (9%) between 18.00 and 19.00 in the Goregaon 13 12 41 20 evening. Borivali 36 30 26 15 Mira Road 13 11 14 10 Table E- 21: Hourly variation of Passengers Bhayander 16 11 52 30 using Stations on Harbour Line Vasai 20 12 36 20 Entries and Exits (Authorised + Road unauthorised) Nalasopara 10 6 35 20 Time Nos. Nos. Virar 19 11 38 20 8.00 to 9.00 1,21,810 8.2% Virar-Dhanu Road Line (as on 18/06/2013) 9.00 to 10.00 1,40,373 9.5% Vaitarna 1 1 3 2 10.00 to 11.00 1,19,822 8.1% Saphale 3 3 8 4 11.00 to 12.00 99,518 6.7% Kelve 1 1 4 2 Road 12.00 to 13.00 93,511 6.3% Palghar 4 3 7 4 13.00 to 14.00 88,950 6.0% Umroli 1 1 4 2 14.00 to 15.00 85,179 5.8% Boisar 6 2 12 6 15.00 to 16.00 86,805 5.9% Vangaon 3 1 6 3 16.00 to 17.00 91,541 6.2% Dahanu 7 4 10 5 17.00 to 18.00 1,07,628 7.3% Road 18.00 to 19.00 1,33,328 9.0% Central Line (as on 21/11/2012) 19.00 to 20.00 1,25,012 8.4% CST 26 12 28 14 20.00 to 21.00 1,03,852 7.0% Masjid 12 5 26 13

21.00 to 22.0 82,611 5.6% Byculla 12 7 29 15 Dadar Total 14,79,940 100.0% 15 7 34 17 Central i. Queue length at Ticket Counters Kurla 16 9 41 20 Ghatkopar 16 12 40 20 The number of working ticket counters and the Bhandup 9 7 40 20 queue length observed at the counters during peak Mulund 14 8 39 20

E-24 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Average Queue Opinion on Facilities inside the Train Total No. of Time spent Length Station No. of working in the Percentage of Response from Passengers (no. of Counters counters queue (in 0% 50% 100% persons) min.) Riding Comfort & noise while on run 63% 37% Thane 26 21 33 17 Seating Pattern & Number of Seats 72% 28% Dombivilli 18 12 37 19 Quality of Seat & Seating Comfort 71% 29% Kalyan 15 8 45 23 Number and working of Fans, Lights, Blowers etc. 70% 30% Kasara 3 2 32 16 Height, Width, Length of Luggage Racks 61% 39% Karjat 3 2 29 14 The provision of information during the journey 70% 30% Khopoli 2 1 26 13 Clarity of announcement, Signage & Information Display 64% 36% Harbour Line (as on 21/11/2012) Number & Location of Handles 72% 28% Size of Window, quality of glass, overall 70% 30% Vadala 10 7 40 20 design & effective Ventilation Cleanliness and good maintenance of rail GTB coaches 37% 63% 8 7 27 15 Riding Comfort & the comfort of the Nagar Facilities/Particulars seating area 59% 41% Chembur 8 6 40 20 Leg space between seats 60% 40% Govandi 12 5 40 20 Travelling speed of the trains & time taken to reach 61% 39% Vashi 8 6 43 22 Sufficient capacity / space for passengers in rail coaches 51% 49% Nerul 16 5 39 20 Colour combination & ambience 62% 38% Belapur 10 3 39 20 Security of Passengers, especially ladies & availability of security staff on trains 62% 38% Karghar 7 4 27 14 Flooring, interior & outer look 66% 34% Panvel 7 5 25 15 Environmental Friendliness 52% 48% Airoli 10 5 36 18 Overall Satisfaction (Satisfied+Very Satisfied) Overall Dissatisfaction (Dissatisfied + Very Dissatisfied) Turbe 8 3 39 20 Figure E- 18: Opinion on Facilities inside the Train

VII. COMMUTER FEEDBACK Passengers are not satisfied with cleanliness/good SURVEYS maintenance of rail coaches (37%) and capacity/ space for passengers in rail coaches (51%). The aim of the survey was to elicit passenger’s opinion about the services/facilities provided in the trains and at selected sub-urban railway stations on

the three corridors.

a. Mumbai Suburban System

i. Opinion on Facilities inside the Trains

The opinion of passengers on various facilities

inside the trains is presented in Figure E-18.

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Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

ii. Opinion on facilities at the stations Opinion on Facilities at Platforms

Percentage of Response from Passengers The opinion of passengers on facilities available at 0% 50% 100% the stations is presented in Figure E-19. Seating Arrangement 67% 33%

Passenger Information Display/Signage 65% 35% Opinion on Facilities at the sub-urban stations

Percentage of responce from passengers Toilets – Gents / Ladies 44% 56% 0% 50% 100% Lighting, Fans, etc,. Facilities/Particulars 54% 46% Cleanliness / good maintenance of station facilities 59% 41% Platform Width 59% 41% Number of Entry and Exits 64% 36% Roof above the platform 77% 23% Circulating Area 61% 39% Availability of Ramp & other disabled or elderly friendly facilities 48% 52% Number of Ticket Counters/ ATVMs/CVMs 50% 50%

Over all Satisfaction (Satisfied+Very Satisfied) Ease & Time taken to purchase the ticket 44% 56% Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) Signage / Clarity of Announcement & Provision of information about train 58% 42% schedules/platforms Figure E- 20: Opinion on facilities at platforms Availability of Parking Space 49% 51%

Waiting Room, Eateries, stalls etc. 54% 46% iv. Opinion on facilities at FoB’s/ Subways Facilities/Particulars Drinking water Facility 47% 53% The opinion of passengers on facilities available at Toilets for Gents / Ladies 42% 58% FoB’s/Subways is presented in Figure E-21. Lighting, Fans, Telephone 52% 48% Passengers are least satisfied with cleanliness/good Facilities for Physically Challenged Persons 51% 49% maintenance of FoB’s/Subways (41%). Easy and accessible complaint handling mechanism 48% 52%

Opinion on Facilities at FoB's/Sub-Ways Over all Satisfaction (Satisfied+Very Satisfied) Percentage of responce from passengers Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) 0% 50% 100% Figure E- 19: Opinion on facilities at the stations Number of FOB's /Subways 75% 25%

Among the facilities at stations, passengers are not Width of FOB/Subways 66% 34% satisfied with toilet facilities (42%) and time taken Lighting at FOB/Subways 60% 40% to purchase ticket (44%). Facilities/Particulars Side walls at FOB /Subways 49% 51% iii. Opinion on facilities at Platforms Cleanliness / good maintenance of FOB /Subways 41% 59% The opinion of passengers on facilities at platforms Over all Satisfaction (Satisfied+Very Satisfied) is presented in Figure E-20. Low passenger Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) satisfaction is observed with toilet facilities (44%) and availability of ramp & other facilities for Figure E- 21: Opinion on FoB’s/Subways disabled or elderly passengers (48%).

E-26 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis] v. Opinion on overall satisfaction on Opinion on Facilities inside the Train system (Western Line) Percentage of Response from Passengers The result on overall satisfaction of passengers on 0% 50% 100% the system is presented in Figure E-22. Riding Comfort & noise while on run 61% 39% Seating Pattern & Number of Seats 69% 31%

Quality of Seat & Seating Comfort 72% 28% Opinion on Overall system Number and working of Fans, Lights, Blowers etc. 69% 31% Percentage of responce from passengers Height, Width, Length of Luggage Racks 62% 38% 0% 50% 100% The provision of information during the journey 67% 33% Punctuality/reliability (i.e. departing Clarity of announcement, Signage & and arriving on time) 72% 28% Information Display 64% 36% Number & Location of Handles 67% 33% Travel cost 70% 30% Size of Window, quality of glass, overall design & effective Ventilation 65% 35% Frequency of services 60% 40% Cleanliness and good maintenance of Facilities/Particulars rail coaches 42% 58% Riding Comfort & the comfort of the Connections with other modes of public seating area 57% 43% transport 50% 50% Leg space between seats 54% 46% Personal security/safety at Travelling speed of the trains & time Station/Platform/FOBs / Trains 49% 51% Facilities/Particulars taken to reach 57% 43% Sufficient capacity / space for Adequacy of ladies coaches & ladies passengers in rail coaches 55% 45% special trains 52% 48% Colour combination & ambience 61% 39% Proportionate areas earmarked for SCG Security of Passengers, especially ladies / SCL /FCG / FCL / VENDOR / PH 53% 47% & availability of security staff on trains 63% 37% Assistance and information for disabled Flooring, interior & outer look 65% 35% or elderly people in station and in trains 46% 54% Environmental Friendliness 50% 50% Over all Satisfaction (Satisfied+Very Satisfied) Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) Over all Satisfaction (Satisfied+Very Satisfied) Over all Dissatisfaction (Dissatisfied+Very Dissatisfied)

Figure E- 22: Opinion on overall Satisfaction Figure E- 23: Opinion on Facilities inside the

Train Passengers are not satisfied with assistance and Cleanliness/good maintenance of rail coaches information for disabled or elderly people in station (42%) has lowest passenger satisfaction. and in trains’ (46%).

b. Western Line

i. Opinion on Facilities inside the Trains

The opinion of passengers on various facilities inside trains is presented in Figure E-23.

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Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

ii. Opinion on facilities at the stations Opinion Survey at platforms (Western Line) Percentage of Response from Passengers The opinion of the passengers on the facilities Seating Arrangement 70% 30% available at the stations is presented in Figure E- Passenger Information Display/Signage 69% 31% 24. Toilets – Gents / Ladies 44% 56%

Lighting, Fans, etc,. 57% 43% Opinion on Facilities at the sub-urban stations (Western Line) Platform Width 60% 40%

Percentage of Response from Passengers Roof above the platform 80% 20% Facilities/Particulars Availability of Ramp & other Cleanliness / good maintenance of station 45% 55% facilities 59% 41% disabled or elderly friendly…

Number of Entry and Exits 66% 34% Over all Satisfaction (Satisfied+Very Satisfied) Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) Circulating Area 62% 38% Figure E- 25: Opinion on facilities at Number of Ticket Counters/ ATVMs/CVMs 51% 49% platforms Ease & Time taken to purchase the ticket 44% 56% iv. Opinion on facilities at FoB’s/ 60% 40% Subways

Availability of Parking Space 49% 51% The opinion of the passengers on the facilities

Waiting Room, Eateries, stalls etc. 55% 45% available at FoB’s/Subways is presented in Figure

Drinking water Facility 50% 50% E-26. Facilities/Particulars Toilets for Gents / Ladies 42% 58% Opinion Survey on FoB's/Subways (Western Line)

Lighting, Fans, Telephone 54% 46% Percentage of Response from Passengers

Facilities for Physically Challenged Number of FOB's /Subways 76% 24% Persons 52% 48%

Easy and accessible complaint handling mechanism 49% 51% Width of FOB/Subways 66% 34% Over all Satisfaction (Satisfied+Very Satisfied) Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) Lighting at FOB/Subways 59% 41% Figure E- 24: Opinion on facilities at the stations

Facilities/Particulars Side walls at FOB /Subways 49% 51% Passengers are not satisfied with toilet facilities Cleanliness / good maintenance of (42%) and time taken to purchase ticket (44%). FOB /Subways 42% 58% Ladies opined lower satisfaction with toilets at Mumbai Central, Andheri, Mahim, Bandra, Dadar, Over all Satisfaction (Satisfied+Very Satisfied) Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) Bhayander, Nalasopara, Vasai and Virar.

iii. Opinion on facilities at Platforms Figure E- 26: Opinion on FoB’s/Subways

The opinion of the passengers on the facilities at platforms is presented in Figure E-25. Low Passengers are not satisfied with cleanliness/good passenger satisfaction is observed for toilet facilities (44%) and availability of ramp & other maintenance of FoB’s/Subways (42%) and side facilities for disabled or elderly passengers (45%). walls at FoB’s /Subways (49%).

E-28 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis] v. Opinion on overall satisfaction on Opinion on Facilities inside the Train (Central Line) system Percentage of Response from Passengers

The result on overall satisfaction of passengers on Riding Comfort & noise while on run 58% 42% the system is presented in Figure E-27. Seating Pattern & Number of Seats 76% 24% Quality of Seat & Seating Comfort 75% 25%

Opinion on Overall Satisfaction (Western Number and working of Fans, Lights, 78% 22% Line) Blowers etc. Height, Width, Length of Luggage Racks 60% 40% Percentage of Response from Passengers The provision of information during 76% 24% Punctuality/reliability (i.e. departing and the journey arriving on time) 75% 25% Clarity of announcement, Signage & Information Display 69% 31% Travel cost 72% 28% Number & Location of Handles 77% 23% Frequency of services 63% 37% Size of Window, quality of glass, overall design & effective Ventilation 78% 22% Connections with other modes of public 51% 49% Cleanliness and good maintenance of transport rail coaches 31% 69% Personal security/safety at 54% 46% Riding Comfort & the comfort of the Station/Platform/FOBs / Trains seating area 62% 38% Adequacy of ladies coaches & ladies Leg space between seats special trains 53% 47% 63% 37% Facilities/Particulars Travelling speed of the trains & time Proportionate areas earmarked for SCG / Facilities/Particulars 66% 34% SCL /FCG / FCL / VENDOR / PH 54% 46% taken to reach Sufficient capacity / space for Assistance and information for disabled passengers in rail coaches 50% 50% or elderly people in station and in trains 47% 53% Colour combination & ambience 68% 32% Over all Satisfaction (Satisfied+Very Satisfied) Security of Passengers, especially ladies & availability of security … 62% 38% Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) Flooring, interior & outer look 72% 28% Environmental Friendliness 54% 46% Figure E- 27: Opinion on overall Over all Satisfaction (Satisfied+Very Satisfied) Satisfaction Over all Dissatisfaction (Dissatisfied+Very Dissatisfied)

Passenger satisfaction is low for assistance and Figure E- 28: Opinion on Facilities inside the Trains information for disabled or elderly people in station and in trains (47%). ii. Opinion on facilities at the stations

The opinion of the passengers on the facilities c. Central Line available at the stations is presented in Figure E- i. Opinion on Facilities inside the 29. Trains

The Opinion of passengers on various facilities inside the trains is presented in Figure E-28. Cleanliness/good maintenance of rail coaches (31%) and sufficient capacity/space for passengers in rail coaches (50%) are the two facilities with lowest satisfaction from passengers.

E-29 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Opinion on Facilities at the sub-urban Passenger satisfaction is low for ‘Toilets – Gents / stations (Central Line) Ladies’ (43%). Percentage of Response from Passengers Cleanliness / good maintenance of station facilities 59% 41% iv. Opinion on facilities at FoB’s/ Number of Entry and Exits 61% 39% Subways

Circulating Area 57% 43% The opinion of the passengers on the facilities Number of Ticket Counters/ ATVMs/CVMs 48% 52% available at FoB’s/Subways is presented in Figure Ease & Time taken to purchase the ticket 44% 56% Signage / Clarity of Announcement & Provision E-31. of information about train schedules/platforms 57% 43%

Availability of Parking Space 48% 52% Opinion on Facilities at FoB's/Sub-Ways (Central Line) Waiting Room, Eateries, stalls etc. 53% 47%

Percentage of Response from Passengers Facilities/Particulars Drinking water Facility 44% 56%

Toilets for Gents / Ladies 43% 57% Number of FOB's /Subways 70% 30% Lighting, Fans, Telephone 51% 49%

Facilities for Physically Challenged Persons 51% 49% Width of FOB/Subways 63% 37%

Easy and accessible complaint handling mechanism 46% 54% Over all Satisfaction (Satisfied+Very Satisfied) Lighting at FOB/Subways 61% 39% Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) Side walls at FOB /Subways 48% 52% Figure E- 29: Opinion on facilities at the Facilities/Particulars stations Cleanliness / good maintenance of FOB /Subways 41% 59% Passenger satisfaction is low with toilet facilities (43%), time taken to purchase ticket (44%) and Over all Satisfaction (Satisfied+Very Satisfied) Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) drinking water facility (44%). Ladies have lower Figure E- 31: Opinion on FoB’s/Subways satisfaction on toilet facilities at Masjid, Dadar, Cleanliness / good maintenance of FoB’s /Subways Byculla, Kurla and Bhandup stations. (41%) and side walls (48%) are the two items with iii. Opinion on facilities at Platforms lowest passenger satisfaction.

The opinion of the passengers on the facilities at v. Opinion on overall satisfaction on platforms is presented in Figure E-30. system

Opinion on Facilities at Platforms The result on overall satisfaction of passengers on (Central Line) the system is presented in Figure E-32. Lowest Percentage of Response from Passengers passenger satisfaction is observed with assistance Seating Arrangement 64% 36% Passenger Information and information for disabled or elderly people in Display/Signage 62% 38% Toilets – Gents / Ladies 43% 57% station and in trains (45%) and personal Lighting, Fans, etc,. 55% 45% security/safety at Station/Platform/FOBs/Trains Platform Width 56% 44% (47%).

Facilities/Particulars Roof above the platform 70% 30% Availability of Ramp & other disabled or elderly friendly facilities 48% 52%

Over all Satisfaction (Satisfied+Very Satisfied) Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) Figure E- 30: Opinion on facilities at the stations

E-30 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Opinion on Overall Satisfaction (Central Opinion on Facilities inside the Train Line) (Harbour Line)

Percentage of Response from Passengers Percentage of Response from Passengers Riding Comfort & noise while on run 69% 31% Punctuality/reliability (i.e. departing and 67% 33% arriving on time) Seating Pattern & Number of Seats 72% 28%

Travel cost 67% 33% Quality of Seat & Seating Comfort 68% 32%

Number and working of Fans, Lights, Frequency of services 56% 44% Blowers etc. 64% 36% Height, Width, Length of Luggage Connections with other modes of public Racks 62% 38% transport 49% 51% The provision of information during the journey 67% 33% Personal security/safety at 47% 53% Station/Platform/FOBs / Trains Clarity of announcement, Signage &

Facilities/Particulars Information Display 59% 41% Adequacy of ladies coaches & ladies 52% 48% special trains Number & Location of Handles 72% 28%

Proportionate areas earmarked for SCG Size of Window, quality of glass, / SCL /FCG / FCL / VENDOR / PH 53% 47% overall design & effective Ventilation 67% 33% Cleanliness and good maintenance of Assistance and information for disabled rail coaches 37% 63% or elderly people in station and in trains 45% 55% Riding Comfort & the comfort of the seating area 59% 41%

Over all Satisfaction (Satisfied+Very Satisfied) Facilities/Particulars Leg space between seats 65% 35% Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) Travelling speed of the trains & time taken to reach 61% 39% Figure E- 32: Opinion on Overall Sufficient capacity / space for Satisfaction passengers in rail coaches 49% 51% Colour combination & ambience 56% 44%

Security of Passengers, especially ladies & availability of security staff on trains 61% 39% d. Harbour Line Flooring, interior & outer look 63% 37%

Environmental Friendliness 53% 47% i. Opinion on Facilities inside the Trains Over all Satisfaction (Satisfied+Very Satisfied) Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) The Opinion of passengers on various facilities Figure E- 33: Opinion on Facilities inside inside the trains is presented in Figure E-33. the Trains

Cleanliness/good maintenance of rail coaches (37%) and capacity/space for passengers in rail coaches (49%) have lowest passenger satisfaction.

E-31 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

ii. Opinion on facilities at the stations Opinion on Facilities at Platforms (Harbour Line) The opinion of the passengers on the facilities Percentage of Response from Passengers available at the stations is presented in Figure E- Seating Arrangement 70% 30% 34. Passenger Information Display/Signage 62% 38%

Toilets – Gents / Ladies 48% 52% Opinion on Facilities at the sub-urban stations (Harbour Line) Lighting, Fans, etc,. 54% 46%

Percentage of Response from Passengers Platform Width 61% 39%

Cleanliness / good maintenance of Roof above the platform 77% 23% station facilities 63% 37% Facilities/Particulars Availability of Ramp & other disabled Number of Entry and Exits 66% 34% or elderly friendly facilities 51% 49%

Circulating Area 65% 35% Over all Satisfaction (Satisfied+Very Satisfied) Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) Number of Ticket Counters/ ATVMs/CVMs 49% 51% Figure E- 35: Opinion on facilities at the Ease & Time taken to purchase the ticket 47% 53% stations Signage / Clarity of Announcement & Provision of information about train 57% 43% schedules/platforms iv. Opinion on facilities at FoB’s/

Availability of Parking Space 52% 48% Subways

Waiting Room, Eateries, stalls etc. 51% 49% The opinion of the passengers on the facilities

Facilities/Particulars available at FoB’s/Subways is presented in Figure Drinking water Facility 45% 55% E-36. Toilets for Gents / Ladies 43% 57%

Lighting, Fans, Telephone 52% 48% Opinion on Facilities at FoB's/Sub-Ways Facilities for Physically Challenged (Harbour Line) Persons 51% 49% Percentage of Response from Passengers Easy and accessible complaint handling mechanism 49% 51% Number of FOB's /Subways 77% 23% Over all Satisfaction (Satisfied+Very Satisfied) Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) Width of FOB/Subways 68% 32% Figure E- 34: Opinion on facilities at the stations Lighting at FOB/Subways 63% 37% Facilities/Particulars Passenger satisfaction is low with toilet facilities Side walls at FOB /Subways 51% 49% (43%) and drinking water facility (45%). Lady Cleanliness / good maintenance 45% 55% passengers are more dissatisfied with the toilet of FOB /Subways

facilities at GTB Nagar, Govandi and Chembur. Over all Satisfaction (Satisfied+Very Satisfied) Over all Dissatisfaction (Dissatisfied+Very Dissatisfied) iii. Opinion on facilities at Platforms Figure E- 36: Opinion on FoB’s/Subways The opinion of the passengers on the facilities at platforms is presented in Figure E-35. Passenger Passenger satisfaction is low for ‘Cleanliness / satisfaction is low with toilets (48%) at platforms. good maintenance of FoB’s /Subways’ (45%).

E-32 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis] v. Opinion on overall satisfaction on a. Western Line system The following stations have crowded FoBs. Dadar The result on overall satisfaction of passengers on (West): FoBs connecting Western & Central the system is presented in Figure E-37. stations (F2 & F3) are congested and require capacity enhancement/additional FoBs. New FoB is Opinion on Overall Satisfaction (Harbour Line) under construction and connectivity to F3 from this Percentage of Response from Passengers FoB is suggested. Width of platform 4 and staircase Punctuality/reliability (i.e. departing 73% 27% and arriving on time) is inadequate to cater to the demand.

Travel cost 69% 31%  Bandra: FoB- F4 connecting platform no. Frequency of services 62% 38% 5 to 8 is congested and proposed to extend Connections with other modes of public transport 51% 49% F4 towards platform 1. Personal security/safety at  Andheri: FoB 1 is congested and widening Station/Platform/FOBs / Trains 50% 50% towards the southern side is suggested. Adequacy of ladies coaches & ladies 53% 47% Facilities/Particulars special trains  Borivali: FoB 2 is congested and towards Proportionate areas earmarked for SCG / SCL /FCG / FCL / VENDOR / PH 52% 48% northern side is suggested Assistance and information for disabled or elderly people in station and in trains 49% 51%  Bhyander: FoB 3 is congested and widening towards the northern side is Over all Satisfaction (Satisfied+Very Satisfied) recommended. Over all Dissatisfaction (Dissatisfied+Very Dissatisfied)  Nallasopara: FoB 2 is congested at the Figure E- 37: Opinion on FoB’s/Subways narrow section between platform 1 and 3. Widening of this section between platform Passengers are least satisfied with assistance and 1 and 2 is suggested. information for disabled or elderly people in station  Virar: it is suggested to reconstruct the and in trains (49%) and personal security/safety at dilapidated FoB with increased width. Station/Platform/FOBs/Trains (50%). b. Virar-Dhanu Road Line VIII. CROWDING ON FOBS & On Virar-Dhanu Road line all FoB,s in the stations SUGGESTED IMPROVEMENTS are having sufficient capacity to hold passenger The peak hour passenger count estimated on the crowding for the current and feature years. FoBs/landings has been made as the basis for validation of the adequacy of existing crossing c. Central Line facilities. The peak hour passenger volume on the FoBs are crowded at: sections/landings (V) were compared with the capacity (C – as per Indian Railways Works • Dadar (Central): FoBs connecting Western Manual-2000, revised in 2005) to estimate the & Central stations (F2 & F4) are Volume to Capacity ratio (V/C). Capacity congested and require capacity enhancement is suggested, if the estimated (V/C) enhancement/additional FoBs. ratio is equal or above 0.7. Station-wise details are Considering space constraint for more presented in the report. FoBs, suggest increasing the platform length and staggered train stoppings.

• Kurla: All three FoBs (F1, F2 & F3) are congested and need to be widened.

E-33 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis]

• Mulund: Widening of sections of FoB 1 IX. CONCLUSION from platform 1 to 4 towards northern side is suggested. The data collected as part of the study gives a clear picture on the prevailing travelling conditions of • Thane: Three FoBs (FoBs 1, 2 and 3) are suburban rail passengers, crowd level and crowded and require capacity facilities/amenities at stations. The study outcome enhancement. Suggest a new FoB between can be used for future planning of corridors, FoB 2 & 3 and connect to the existing services, station improvements, etc. The study also skywalk outside. has highlighted the following aspects:

• Dombivilli: Section of FoB 3 (F3-5) is • Total passengers travelling and hourly crowded. Two options are suggested: variation of passenger flow. • Option 1: Widening of the • Sections of maximum passengers travelling section on the eastern side. and peak hour load • Option 2: Provide connectivity • Critical sections where passenger carrying between the two FoBs so that capacity enhancement is required. passengers can directly access F2 • Station improvements to prevent unauthorised/ from the bus stop and hence may unsafe entry points, especially along/across rail reduce congestion on the FoB 3. lines. However, the land availability to • Requirement of additional ticket counters. construct the proposed • Crowded FoBs requiring immediate attention connecting FoB needs to be verified.

Proper maintenance of platforms and FoBs is also important. d. Harbour Line

On Harbour line, at Vadala road station, the FoB 2 section between platform 1 and 2 is crowded. Widening this section on the northern side is proposed.

E-34 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates

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