Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis] Table of Contents I. Study Background ..................................................................................................................................... 1 II. Study Objective ......................................................................................................................................... 1 III. Scope of the study ................................................................................................................................. 1 IV. Survey Planning & Schedule ................................................................................................................. 2 V. Passenger Travel Pattern and Crowding .................................................................................................... 3 i. Hourly Distribution of Suburban Train Passenger Travel ..................................................................... 6 ii. Identification of Peak Hour of Travel ................................................................................................... 8 iii. Peak Hour Section Load ...................................................................................................................... 10 iv. Train Crowding during peak hour ....................................................................................................... 20 v. Boarding/Alighting at stations ............................................................................................................ 20 vi. Passenger Trips Forecast ..................................................................................................................... 20 VI. Station Entry/Exit Counts ................................................................................................................... 21 i. Queue length at Ticket Counters ......................................................................................................... 24 VII. Commuter Feedback Surveys .............................................................................................................. 25 VIII. Crowding on FoBs & Suggested Improvements ................................................................................. 33 IX. Conclusion .......................................................................................................................................... 34 E-1 Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis] List of Figures Figure E- 1: Stations Selected for Surveys ............................................................................................................. 2 Figure E- 2 : Coaches Selected for 12 Car rakes .................................................................................................... 4 Figure E- 3: Coaches Selected for 9 Car rakes ....................................................................................................... 4 Figure E- 4: Identification of Peak Hour of Travel on Suburban System ............................................................... 8 Figure E- 5: Identification of Peak Hour of Travel on Western line ...................................................................... 8 Figure E- 6: Identification of Peak Hour of Travel on Virar-Dhanu Road line ...................................................... 9 Figure E- 7: Identification of Peak Hour of Travel on Central line ........................................................................ 9 Figure E- 8: Identification of Peak Hour of Travel on Harbour line ...................................................................... 9 Figure E- 9: Identification of Peak Hour of Travel on Trans-Harbour line .......................................................... 10 Figure E- 10: Peak Hour Section load on Western Line (Slow + Fast Services) for Up Direction (8:30-9.30) and Down Direction (18:00 – 19:00) .................................................................................................................. 11 Figure E- 11: Peak Hour Section load on Western Line Fast & Slow Services for Up Direction (8:30: 9:30) .... 12 Figure E- 12: Peak Hour Section load on Western Line Fast & Slow Services for Down Direction (18:00 – 19:00) ........................................................................................................................................................... 13 Figure E- 13: Peak Hour Section load on Virar – Dhanu Road Line for Up Direction (8:30-9:30) and Down Direction (18:00 – 19:00) ............................................................................................................................. 14 Figure E- 14: Peak Hour Section load on Central Line (Slow + Fast Services) for Up Direction (8:30-9:30) and Down Direction (18:30 – 19:30) .................................................................................................................. 16 Figure E- 15: Peak Hour Section load on Central Line Fast & Slow Services for Up Direction (8:30 - 9:30) ..... 16 Figure E- 16: Peak Hour Section load on Central Line Fast & Slow Services for Down Directions (18:30 – 19:30) ........................................................................................................................................................... 18 Figure E- 17: Peak Hour Section load on Harbour Line for Up Direction (8:00 – 9:00) and Down Directions (18:30 – 19:30) ............................................................................................................................................. 19 Figure E- 18: Opinion on Facilities inside the Train ............................................................................................ 25 Figure E- 19: Opinion on facilities at the stations ................................................................................................ 26 Figure E- 20: Opinion on facilities at platforms ................................................................................................... 26 Figure E- 21: Opinion on FoB’s/Subways ............................................................................................................ 26 Figure E- 22: Opinion on overall Satisfaction ...................................................................................................... 27 Figure E- 23: Opinion on Facilities inside the Train ............................................................................................ 27 Figure E- 24: Opinion on facilities at the stations ................................................................................................ 28 Figure E- 25: Opinion on facilities at platforms ................................................................................................... 28 Figure E- 26: Opinion on FoB’s/Subways ............................................................................................................ 28 Figure E- 27: Opinion on overall Satisfaction ...................................................................................................... 29 Figure E- 28: Opinion on Facilities inside the Trains ........................................................................................... 29 Figure E- 29: Opinion on facilities at the stations ................................................................................................ 30 Figure E- 30: Opinion on facilities at the stations ................................................................................................ 30 Figure E- 31: Opinion on FoB’s/Subways ............................................................................................................ 30 Figure E- 32: Opinion on Overall Satisfaction ..................................................................................................... 31 Figure E- 33: Opinion on Facilities inside the Trains ........................................................................................... 31 E-ii Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis] Figure E- 34: Opinion on facilities at the stations ................................................................................................ 32 Figure E- 35: Opinion on facilities at the stations ................................................................................................ 32 Figure E- 36: Opinion on FoB’s/Subways ............................................................................................................ 32 Figure E- 37: Opinion on FoB’s/Subways ............................................................................................................ 33 E-iii Mumbai Railway Vikas Corporation Ltd. | Wilbur Smith Associates Executive Summary [Mumbai Sub- urban Rail Passenger Surveys and Analysis] List of Tables Table E- 1: Schedule of Surveys ............................................................................................................................ 3 Table E- 2: Multiplying factors derived for Western railway ................................................................................. 5 Table E- 3: Multiplying factors derived for Central railway ................................................................................. 5 Table E- 4: Hourly Variation of Passengers Travelling on Suburban trains during peak period/peak direction .... 6 Table E- 5: Hourly Distribution