PHONE: 585-232-9190 FAX: 585-232-8086 1 MIRACLE MILE DRIVE SUITE 291 ROCHESTER, NY 14623
Ticket Operations Internship
Organization: The Rochester RazorSharks are a professional basketball team based in Rochester, New York. They are members of the Premier Basketball League and play their home games at the Blue Cross Arena in downtown Rochester. The Rochester RazorSharks are the 2008, 2009, 2011 and 2014 PBL Champions.
Job Title: Sales Intern (2 Positions Available)
Dates / Hours: December 2015 – April 2016 / 60 – 120 Hours (Full Season)
Location: Rochester, NY 14623
How To Apply: Contact Person: Zach Kapitan / Office Manager / (585) 232-9190 / [email protected] Please Submit: Cover Letter, Resume and Unofficial College Transcript
Description: The Rochester RazorSharks of the PBL are seeking 1-2 intern to assist with managing the day to day ticket operation function along with managing the day to day ticket service functions both in the office and at all RazorSharks home game.
Responsibilities: ● Attendance at all RazorSharks home games required. ● Updating and filtering the RazorSharks database to ensure accurate information for the sales team. ● Creating ticket templates and printing tickets to be mailed. ● Assisting the sales team at events, while interacting with fans and prospects to help sell tickets. ● Represent the RazorSharks and its partners and sponsors with enthusiasm, energy, and professionalism. ● Help with planning and organizing various initiatives and programs. ● Perform daily office duties assigned by Director of Ticket Sales or General Manager.
Qualifications: ● Ability to communicate in a professional and courteous manner with internal and external clients. ● Have an outgoing and dynamic personality and willing to approach people. ● Willing to travel and interact with a large number of people. ● Ability to work a flexible schedule with nights, holidays and weekends. ● Previous box office/ticketing/Ticketmaster experience preferred but not required. ● Reliable transportation. ● Strong computer skills.
PHONE: 585-232-9190 FAX: 585-232-8086 1 MIRACLE MILE DRIVE SUITE 291 ROCHESTER, NY 14623
Ticket Operations Internship In office and Game day duties
IN OFFICE Create and distribute RazorSharks office sales reports – Courtside seats, season tickets, group/special event tickets. Prepares season and group ticket orders as requested. Provide information to the public by phone, social media, web site and email database. Fulfill all ticket orders: in-person, incoming call/email requests. Assist in the delivery of all tickets. Collaborate with Marketing and Graphic Design to create ticket promotions/special event tickets. Present promotional ideas and ticket reports to management. Collaborate with Marketing to reach out to local businesses for special event group ticket offers. Learn how to use and operate TM360 (computer program). Take phone ticket orders. Process all ticket orders.
GAME DAY Game day setup and breakdown. Setup autograph table during the game. Inform coaches who will be assigned to the autograph table. Collect cash box from 50/50 raffle and merchandise. Assist with “Register To Win” and “Half-Court Shot” drawings. Build relationships with season ticket holders. Collect ticket reports, vouchers, and audits at halftime from the box office. Handle player ticket requests - home and away. Oversee will call window at the BCA on game days. Make sure all will call tickets are in place prior to the start of the game. Get all last minute group ticket orders to the BCA box office prior to the start of the game.