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NSW (
report impact
St John Ambulance Australia Saving lives through first aid contents 3 4 12 16 10 42 32 40 46 22 26 34 36 20 30 6–9
our 2021–2025 strategy 2021–2025 our governance position financial andcorporate community vision our mission and vision message from our Chair and CEO impact training education and health services support COVID-19 support bushfire community programs fundraising capability future looking ahead performance our people thank you
St John Ambulance Australia (NSW) ABN 84 001 370 738 9 Deane Street 2134 NSW Burwood
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a Deductible Gift Recipient (DGR); and tax charity concessions (holding tax income exempt an services, and goods income, to relating exemptions and and fringe benefits taxes). benefits fringe and areWe authorised appeal to the to public for funds, legislation. fundraising to subject Pictured on front cover: Raca Arjay Feedback Feedback Feedback on this report can be e-mailed [email protected] to Arjay has been a St John Ambulance (NSW) volunteer for 3 years. While St John initially allowed Arjay explore to his passion of healthcare, it quickly became so much more him to as he fell in love with giving back and helping communities in times he is of in strife. his second Today, year of a Bachelor of Nursing degree, where his knowledge has been put into action in his work as a Health Service Representative for St John. During pandemic, the COVID-19 Arjay was on the support measures. COVID of range a through communities helping frontline “I decided towork during COVID as it gave me a chance to learn, as well as give back to the community. It’s the same motivation as to why I volunteered for the organisation, as I do believe that service is its own reward!” and Not-for-profits Commission (ACNC). Our charity Our ABN (ACNC). Commission Not-for-profits and posted us to or provided the over phone dialling by 1300 785 646 Feedback will be acknowledged and a response will be given. St John Ambulance Australia (NSW) is an Australian Public Company. areWe a registered charity under the Australian Charities • Status is 84 001 370. 738 became we a registeredIn 2019, Social Trader. areWe a registered Public Benevolent Institution (PBI) and are endorsed the by Australian Office Taxation as: • for the period January 1 2020 December 31 to 2020. one of the demonstrateIt’s we ways our commitment theto principles and practice good of governance opportunity an us gives also It transparency. and reflectto on the impact of we workdo the in our andcommunity, holds us accountable what to set outwe achieve. to This Impact Report can be read in conjunction in Review with Report our Year for the same reporting period. in Review Our Report Year celebrates the achievements of our people, both volunteers and staff, and acknowledges their contribution to meeting our mission of saving lives through first aid. This report our covers activities and performance About this Impact Report vision
In 1883, St John Ambulance (NSW) (St John NSW) was Our History established in Australia, providing essential medical and first aid services. Today, we are a profit-for-purpose The origins of St John NSW go back to 11th organisation focused on building community resilience Century Jerusalem where the first Knights of and saving lives. St John set up a hospital to provide free shelter and medical care to sick pilgrims and crusaders. Known as the Knights Hospitallers, hundreds of men and women cared for anyone in need - without distinction of race or faith. The work of the Knights Hospitallers continued over many years and in many countries. In 1883, St John NSW was established in Australia to assist with providing essential medical services to communities in all states and territories. Responding to the lack of medical services at the time, first aid classes were set up across the country, teaching workplaces, particularly in heavy industry, how to treat injuries and illnesses. Today, St John Ambulance internationally is accredited to the United Nations and operates in more than 40 countries worldwide with We educate, equip and prepare people across the a rich, long history built on a foundation of state to provide first aid in every home, workplace humanitarianism. Our members continue to be and public gathering. devoted to providing first aid and life-saving We are one of the leading providers of first aid and medical care in communities everywhere. mental health training in Australia. We distribute first aid supplies and equipment, including defibrillators, and provide personalised onsite first aid services to workplaces. We provide high-level medical services at workplaces DID YOU and public areas including Sydney train stations, as well KNOW? and vision as a range of public health safety services at events across the states. Profit for Purpose As a registered charity and profit-for-purpose our mission organisation, every dollar of profit made from our commercial activities goes toward: • Medical volunteer training and supplies to build safer communities • Bushfire and major disaster medical crisis relief • Free first aid in schools programs Every day, Australians are at risk of illness, • Leading educational campaigns such as injuries and potentially life-threatening ShockingAUS (defibrillator awareness) and First situations at home, in the workplace and on Scene (first aid training for learner drivers) • St John Youth Programs the community. • Free community first aid information and training We believe that every Australian should have Positive Social Change access to responsive healthcare and wellbeing St John NSW provided critical first aid support support when and where they need it. We are also a certified Social Trader, which means that throughout the Spanish Influenza. Pictured here every time supplies, equipment and services are bought are ladies of the Marrickville Nursing Division, from us, positive social change is created. dressed for duty at the local emergency hospital Our commercial partnerships provide organisations and during the influenza epidemic (1919). their people with the opportunity to achieve tangible social and community outcomes through every dollar L-R: A. Jones, W. Steele, I. Reynolds, E. Malcolm, L. Whitfield. spent with us. Source: Photographs: 1919-1920, Box 4: St John Ambulance Australia (NSW) Archives.
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Despite the devastating consequences that occurred as a result of these unexpected events, we were presented with many opportunities for St John NSW to deliver on our mission of saving lives through first aid in the service of humanity - ‘pro ultilitate hominum.’ “ We are all faced As an organisation, we learnt that our strength truly lies within our people and their ongoing commitment to our organisation with a series of and to supporting their communities. As we faced such uncertainties, great opportunities our values mattered more than ever as we explored how to best adapt brilliantly disguised and support the communities that have come to rely on us. Through all this, we learnt our own agility and ability to transform to meet the needs as impossible of all stakeholders, no matter what the circumstance. situations.” As bushfires bore down on our communities, displacing people in Charles R. Swindell towns across the state, our volunteers were deployed to assist at evacuation centres, RFS base camps, and Emergency Operation Centres. More than 400 volunteers dedicated over 23,000 hours of first aid and mental health support in some of the most hard-hit regions. The NSW Premier’s Bushfire Emergency Citations were presented to hundreds of St John NSW volunteers and staff who showed dedication and commitment during this devastating disaster. Throughout the COVID-19 pandemic, St John NSW was a constant and reassuring presence after being deployed across the state to assist with COVID-19 testing clinics and quarantine hotels. Our volunteers and staff worked relentlessly to ensure we were able to support NSW Health in keeping communities safe and infection-free; doing our part to help our country on the road to recovery. As a result of COVID-19, St John NSW - like virtually every organisation - has had to make changes, adjust and evolve in order to adapt and grow in this challenging environment. One thing COVID-19 has highlighted, is that we need to be both agile and consistent in our service offering, in order to meet the changing needs of our partners, clients and communities. It is an understatement to Part of this evolution for St John NSW is rethinking the way we operate. To do this, we established the Volunteer Service Model say that 2020 was a year Project (VSM) so that we can work towards achieving a sustainable we could never expect. and streamlined delivery model to support volunteering initiatives We endured natural disasters that will maximise our community impact with a more robust which ravaged communities, program to support our members. and a global pandemic that Looking ahead, we move forward into 2021 with a renewed sense of optimism but also, a sustained determination in the face of Message from impacted many areas of our ongoing challenges. While the year to come may be equally our Chair lives. 2020 tested our resolve, unpredictable as 2020, we will strive to navigate St John NSW our willingness to change, through our newly-established 2021-2025 strategic plan, focusing on our mission of building community resilience and saving lives. and reshaped how we live We cannot, and have not, made it to where we are today without and work. the incredible support of the St John NSW Board, Executive Team, staff, volunteers, partners, and supporters. It takes each of us to drive our organisation forward, working cohesively in the interest Sean McGuinness, OStJ of our communities. Thank you for your resilience, your unwavering dedication, and your inherent optimism. I look forward to working together in 2021.
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While 2020 was fraught with uncertainty and instability, St John NSW continued to prove that we could – and would – rise to meet the challenge. “ Success today requires Just as we were throughout the Spanish Influenza in 1919, St John NSW members were on the frontline of the COVID 2019 pandemic. Our work the agility and drive alongside NSW Health saw St John NSW provide thousands of hours to constantly rethink, of frontline COVID support, playing a significant role in our state’s path reinvigorate, react, to recovery. and reinvent.” We were there at quarantine hotels, international and local airports and train stations, at COVID hot spots and swabbing stations. St John NSW Bill Gates showed its ability to take on any task to support our community. Over 400 new roles were created enabling St John NSW to onboard new members, many of whom had lost their jobs during the pandemic. We were also so fortunate to recruit many former QANTAS staff to assist with temperature screening deployments, utilising their customer service skills, training them in first aid and giving them access to purposeful employment where they could make a difference. We demonstrated our agility as an organisation as we continued to provide first aid training throughout COVID. Our training operations were rapidly adapted to allow for first aid courses to continue throughout the pandemic. Online learning options were introduced to ensure we could provide training to frontline workers including hospital staff, nurses, teachers, and workplace safety officers. Free online programs were developed for the community to assist them with hand hygiene and working from home. Free Facebook live online sessions, run by skilled trainers, allowed our isolated communities to reach out and get answers to all their first aid queries. Personal Protection Equipment (PPE) was rapidly deployed to meet the needs of corporate and government organisations. The agility of our sales team in sourcing and supplying PPE and hygiene products resulted in an overall growth of 46% in product revenue – an incredible achievement in a time of absolute uncertainty. For over 135 years, The cancellation of community events had a significant impact on our event health services and the work of our volunteer base. Our teams St John NSW has been diverted their energies to online training, taking to zoom and new a visible and reassuring technologies. Our volunteers embraced changes in our service delivery presence throughout our and focussed on how best we could support the NSW Health system Message from communities. Through fires, within this crisis. floods, and a pandemic, St John NSW continued to act in an agile manner and diversify our our CEO income streams through the provision of services including temperature we have stepped forward screening at corporate sites such as Westpac and Woolworths and to provide safety and aid to paramedics at Sydney train stations to ensure community safety. people who need it most. 2020 taught us many things - how to be resilient in times of difficulty, how to remain agile, how to look for new and innovative ways to support our community and how to ensure the sustainability of our organisation. Sarah Lance, OStJ Moving into 2021 we will continue to focus on how to increase our impact for the benefit of our communities. We will continue to invest in our equipment, engagement, asset management and skills training to ensure we are ready, whenever and wherever we are needed. Thank you to our steadfast Chair and Board. Thank you to our unwavering and committed Executive Team. Thank you to our passionate staff and volunteers who inspire us all. We would not be in the position we are today without your hard work. A final thank you to Minister Hazzard and all his teams across NSW Health – it has been an honour to work beside you during this crisis.
8 9 impact 11 - introduced in 2021, ensuring training our introduced 2021, in I was really interested in learning more interested learning in really I was mental health.” about call phone for the inevitable equipped distress.” from in a member “I found that after that found “I I completed the course, feel better and it enjoyed really “I Mental Health Mental with offering health mental our developing continued We virtual optiona could be accessed It has throughout proven to COVID-19. be long-term a solution allowing us provide to mental health training remote to or rural communities, organisations who operate across multiple sites, and people who prefer learn to in an online setting. Training Vocational In collaboration with St John Ambulance Victoria, we Assessment and Training in certificate the IV launched intoa pathway teaching vocational education. Students were able complete to the course online 30 over weeks and via 20 workshop sessions before qualifying as an Accredited Trainer in their area of expertise.
Mental Health Training for for Training Health Mental FirefightersNSW In 2020, June St John NSW partnered with the NSW Rural Fire Service Association (RFSA) to offer mental health first to aid over firefighters. volunteer 1,000 Our mental health course taught volunteers to support how provide depression or and anxiety, friends experiencing colleagues to their and to how assist a mental in them health crisis. Student submitted feedback after the course the indicated success students. by takenand learning away Focus on Community on Training Focus With more people working remotely and in isolationthan ever before, online engagement rose dramatically as isolation. burden of emotional tackle the tried to many Social media became a daily routine for many; providing a sense of community, connection and education. With an increase in social media engagement, released we a series of free online first aid resources. More than2500 people received access our to 30 minute online modules – Infection Control and Mental Health & Working from Home. alsoWe launched a series of weekly first aid conversations viaFacebook live. These sessions were hosted a first by aid trainer or topic expert and covered defibrillators, asthma, CPR, first aid for children and babies, andto choosehow the right first aid kit.188,000 More than peoplewatched, shared, or engaged with the series which ran 6 months. over CASE STUDY
watched freewatched virtual first lessons aid 1,000+ Firefighters trained in mental health 188,000
trained including smaller class sizes, strict social distancing, efficient assessment methods, training and online modules. Our focus remained on educating our communitiesthrough students 2,500 free online courses provided Our training operations team developed a range of strategies accredited training, skilled courses, and free resources highlights: Key 43,473 COVID-19 significantly impacted significantlythe impacted COVID-19 delivered we way first aid training. ensure to changes rapid introduced We consumers. to digitally disseminated we could continuewe providing accredited required who workers frontline training to a current first aid certificate.
education training and training
General Manager of Training and Development Development and General Training Manager of at St John NSW Martin Thomas the confidence and capability stepto forward and assist emergency an If needed. when strikes, knowing deal to how with it can truly save someones life”
“First aid training gives people people training gives aid “First 10 12 with a particular focus on banking and retail. retail. and banking on focus aparticular with temperature screening programs at large organisations - workplaceundertook and recommendations, assessments teams Our infection-free. and safe visitors and employees keeping at aimed services of a range NSW, providing across We deployed to volunteers right and staff workplaces Workplace Control Infection trauma. or illness of event the in support rapid providing on afocus with TechniciansMedical and Paramedics to critical locations, We deployed teams of Emergency Nurses, Responders, Onsite Health Care Professionals including: needs medical and health workplace in programs specialised of arange We introduced COVID-19. during workplaces NSW of needs the to meet offerings service health corporate our 2020, weIn expanded Services Corporate Health health services
Westpac, to help people return to work safely. work to help to Westpac, people return and including Woolworths in corporations, large well as as Hotels Sydney Quarantine to extended programs screening These facilities. entering from at-risk prevent and those help to NSW, identify across right workplaces for services screening temperature tailored we offered organisation an As Temp screening services is needed. it when care primary high quality with provided are injury an fall ill who sustain or customers any commute that ensures peak times. This Sydney Trains the during across network stations several at services paramedic provide to tender won a successfully Ambulance John St 2020, In Trains Sydney STUDY CASE
regional areas of NSW. of areas regional and metropolitan in services workplace aid first vital providing frontline the on were team Service and Sales of the pandemic, our Field theThroughout uncertainty • • • • • team: our 2020, In aid compliance. first their to maintain able were and available equipment aid first current had customers our to ensure relentlessly COVID-19 During they worked requirements. aid first their meet them to day help every state the across customers with closely work team Service and Sales Field Our &Service Sales Field extreme heat, torrential rain and snow and rain torrential heat, extreme Braved severe weather conditions, including Travelled kilometres approximately 300,000 Sold defibrillators 209 kits aid first 20,721 Replenished Visited customers 6,985
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Event Health Services
With events in 2020 predominately NSW Health Deployment cancelled, we shifted our focus towards Our deployment to NSW Health saw our members provide more than 100,000 hours reinvesting in our organisation. of frontline COVID support - working across a number of key sites including quarantine hotels, COVID testing clinics, hospitals, railway stations and airports. Our Volunteer Divisions responded quickly to the restraints COVID-19 “Each and every placed on St John NSW by adapting to online training, deploying rapidly Snapshot of support: to support NSW Health and by supporting the community in new ways. day I reflect on the We reinvested in our capabilities, fleet, and equipment. Our aim is to important contribution 1 Sydney Quarantine Hotels have every division trained and equipped to meet any emergency. of volunteers to The NSW fires in 2019 taught us that an emergency can happen at St John NSW assisted with temperature screening visitors, staff and any time, anywhere and we as an organisation need to be ready to communities right frontline workers including police at quarantine hotels right across Sydney. respond to support all our communities across NSW. across the State. While our volunteers embraced the changes required, we were able to Indeed, volunteerism 2 COVID testing Clinics at local hotspots continue to truly make a positive contribution to the community. is part of our national Our members provided logistical support at drive-through clinics including fabric. The volunteers Launch of Clinical Advice Line registering and recording patient information, informing people on what the of St John NSW in my next steps are after being tested and giving them information on how to During 2020, the Clinical Advisory Group piloted a Clinical Advice Line view are one of the register to receive their results. with the primary aim to help any member of St John NSW whilst on duty with complex, unusual or difficult decisions around clinical care. Staffed standard bearers of this by St John NSW volunteer healthcare professionals including registered distinguished service.” 3 Regional Hubs nurses, paramedics and doctors, the advice line helps members plan for In regional areas such as Wagga Wagga and Albury, local volunteers assisted a patient’s care and support clinical decision making in the field. The Hon. David Elliott MP with screening passengers boarding trains and landing at regional airports Minister for Police The advice line runs across our busiest times during not across and Emergency Services for over four months. During this time the team provided over 900 hours of weekends and is deployed 24/7 throughout any emergency. service, completing 677 shifts across three locations.
Life saved at NRL Grand Final More than 40,000 spectators filled the stadium at Sydney Olympic Park in October 2020 to watch the NRL Grand Final. There was a lot of action on the field – but nothing like the situation our BERT (Bicycle Emergency Response Team) team found themselves in. At the end of the evening four St John NSW volunteers were called to a male who was in cardiac arrest. He had collapsed in the rain just before the BERT team had found him. The team moved the patient, started CPR and connected a defibrillator to administer a shock. He was unconscious until he was loaded into the ambulance. The patient survived and in recovery said he looked forward to meeting the four St John NSW volunteers who helped save his life.
14 15 16 NSW Health to support COVID-19 COVID-19 Providing COVID-19
support “My role at the COVID-19 the at role “My we can.” way any in that to support we’re that here important was it thought leadership Divisional Our of testing. information ahead patient to have access testers our that to ensure been drive throughclinics has St John NSW Volunteer NSW John St Allen Luke “St John NSW is acaring and supportive response operations.”response inplay their COVID part an important organisation and I’m happy very to out of this pandemic. pandemic. this of out to recovery road the on nation our assist to best we can what do continue we will forward, Moving state. the across airports regional at and border NSW/VIC the on passengers train of weremembers responsible for screening temperatures communities, In regional screening. and logistics and Casula, providing additional resources for Liverpool Picton, Sydney, Western in including clinics through drive at help critical We provided • • • • sites: 64 at support of 107,929 416 provided than More members hours COVID-19 the response. support to help needed were they when forward stepped members Our state. the across hotels quarantine and clinics screening at temperature support logistical and medical COVID-19the providing pandemic, throughout Health NSW with partnered NSW John St CASE STUDY CASE has been both gratifying and rewarding and many on levels.” gratifying been both has vaccination swabbing and clinic units airport sites, testing drive-thru hotels, quarantine the at be it frontline, whether the on.us Working many so of took and our skill varied sets able recognise to was NSW 1,168 hours of temperature screening testing swab of hours 8,347 disctricts health local throughout support of hours 26,763 Hotels Quarantine at support of hours 69,632 are so grateful that St John John St that grateful so are were still “We and said: Anna grounded. were planes all and shut borders the when work of found themselves out suddenly industry, aviation who lifeline many to the within a as served NSW John St community aviation the Supporting
17 impact 18 Supporting our community COVID-19
March 2020 • • • services. health demand peak slow our to on down try together curve” is the how we can “flattening idea of This allowing than demand, apeak. the rather out by spreading system care health the on burden the movement will much possible as help as manage to and limiting gatherings that is message clear The system. impact our on health limitto COVID-19 of spread the the reduce in to order measures further taken has government federal The Event Health Services suspended Services Health Event business training commercial of Review Strict infection control measures introduced
April 2020 • • • • • including: changing environment constantly a within our community is supporting NSW John St Temperature monitoring services calls welfare and delivery food as such roles non-medical in charities local Assisting deployment for place in plans operations and fleet with Teams standby our communities reaches webinars support vital to ensure and content online health Trialling mental world the and Australia throughout PPE Sourcing
June 2020 throughout the Sydney CBD. Sydney the throughout 17 at hotels workers) healthcare and staff delivery staff, hotel (police, staff screeningby temperature daily all communities our protect helps and them supports John have St that asked Health NSW state. clinics the at across COVID-19 pop-up screeningcommunity and testing temperature with Health NSW supporting are Members Health. NSW to services medical logistical and health, provide to being chosen NSW John made regardingAnnouncement St
July 2020 make all the difference. make all the helps truly there NSW John have to and St pressure under are immense staff Health clinics.through NSW drive- place the at taking was volume that testing of screening clinics were blown away both and by sheer the Team week at our Executive last of We had two duty on • • • • deployed is currently at: NSW John St at Bega Hospital. Bega at and visitors checks for staff temperature Hospital station train Albury and Wagga Wagga airport Transport checks at hubs, temperature taking Picton and Liverpool Casula, at centres testing 19 through COVID drive staff; hotel and workers healthcare checking police, temperature hotels, Quarantine
August 2020 • • • • support: level of following provided the has NSW John St August, of As adifference. making to allevent, they are committed alocal at or hot-spots at screening, providing support in this pandemic day.care temperature every its Whether providing our out members of are 45 and 25 Between 2,076 testing shifts testing 2,076 deployed members 240 of support hours 20,648 sites testing 58 COVID-19 pandemic. the throughout support of hours We have provided more than 107,929 November 2020 and airports. and airports. railway stations clinics, hospitals, in Sydney, up COVID-19 pop testing hotels in quarantine working Health NSW COVID-19 with testing support to members continue NSW John St
December 2020 during the pandemic. pandemic. the during new ways assist we can identify to Health NSW with closely working have is also been John providing. St all our that members service of quality 2021. exceptional is due the This to June until services crisis community with support requested has Health December, end of the at As NSW
19 impact 20 There when it 2020 matters most during a devastating time many. for during adevastating comfort of asense played in role offering acritical NSW John St most. he when needed it help support and able access to was ensure he to centre the at stay during nurse his 5-day health amental member man John in the with touch put St on-duty An home. at known had been evacuated farmer leave neededthe and to all he had bushfires, the of by destruction the which had been devastated cattle and his of farm over state the distressed managed. Clearly in else one no away had farmer that adistressed with connect to member able was NSW John aSt evacuation centres, the oneof At stations. base and centres inquiry centres, operating centres, including evacuation posts of avariety to aid services provide first to state members were the deployed across right NSW John St Our ofaLocal Farmer Story The • • • provided: NSW John St time, this During time. one at evacuees to40 4,000 by visited were centres evacuation these of Many Innes. Glen and Kempsey, Grafton Cooma, Wagga, Wagga Bay, Bega, Batemans as such regions hit hard in centres RFS Emergency Operations and Police Information the both and stations base fire three areas, staging four centres, evacuation 33 in support emergency critical of statewide hours 23,506 of atotal providing deployed, were volunteers 2019, skilled 402 than more From mid-September communities. local supporting south, down centres evacuation at and attention medical immediate receive could firefighters ensuring state’s our in RFS north the with frontline the on NSW was John St 2019-20 the bushfires, During communities affected bushfire Supporting CASE STUDY CASE for 27 people located in hard to access areas access to hard in located people 27 for wasEnsured patient transport made available and evacuees; of thousands to support health mental and aid First Much needed medical attention to patient 438
“Our volunteers step step volunteers “Our in any way any in we can.” toproud provide support we are and times, these under pressure during are organisations service emergency our that We know most. needed forward when they’re St John Ambulance NSW CEO NSW Ambulance John St SarahLance
21 impact 22 used to fund community activities. community to fund used are profits available all and donated safer. state dollar 100% ofevery make our to help to save lives and individuals –empower ofcharge free –offered programs community Our community programs the pandemic. our despitealongside young the members, nature of to work to continue able we were that proud We are time. some in awards these for recipients of cohorts largest the of two represent These Badge. Award and 6 who Juniors achieved the Commissioner’s Prior’s Grand the of 21 recipients 2020, weIn recognised COVID-19. of for cadets and young to people adapt to the challenges program e-learning an to facilitate organisation the across from Youth State the Team leaders with worked Divisions, and people young to supporting commitment our of part As and skills development. friendships learning, their to continue Cadets our allowing online shifted Youth our 2020 In Programs awards. and badges proficiency earn and services, aid first community of provision the in engage skills, their to develop people young for opportunities supportive and safe fun, We provide Youth Programs
“Absolutely wonderful! The program in 2021. in to schools NSW launched be will videos The reaction. allergic an and person, unconscious an burns, minor asthma, teaching children how to manageaid first situations including at aimed videos aid first of aseries we 2020 In developed skills. (7-12 lifesaving school vital with old) years primary in children equips program Schools in Aid First Our First in Aid Schools community. to the eye care provides who nurse ophthalmic an of salary the by paying Jerusalem in Eye Hospital John St to support We continue Care Ophthalmic to any school.” recommend program this certainly Iwould Aid. ofFirst learning their to reinforce students for activities was well presented practical with Heaton Public School PrincipleAssistant
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State Emergency Response Our volunteers are readily mobilised to respond in times of disasters. As a participating organisation in the NSW HEALTHPLAN (NSW Health’s disaster management plan) we can be called upon to provide assistance to NSW Health and other emergency service agencies during events such bushfires or extreme weather conditions. Our service support in emergency management includes: • Supporting and providing response capabilities for the Ambulance Service of NSW. • Mobilising our large contingent of volunteers trained in first aid to First Responder and Advanced Responder level as well as specialist teams trained in advanced casualty management in emergency situations.
First Aid Awareness In the media To enhance first aid knowledge in the community, In 2020, we relied heavily on media and PR we regularly attend public events to provide free activity to help communicate various initiatives, CPR/first aid demonstrations and create opportunities campaigns or first aid advice to the public. for people to ask questions and test their skills. Over the 12 month period we reached a potential cumulative audience of 32,160,019. Throughout COVID, we released free online resources and a weekly Facebook live series that aimed at educating the Our spokespeople were featured on notable public in common first aid situations. programs including the Today Show, Sunrise, SKY News, 2GB, SBS World News, ABC Radio These sessions were hosted by a first aid trainer or topic and news.com.au. expert and covered defibrillators, asthma, CPR, first aid for children and babies, and how to choose the right first aid kit. Topics covered included bushfire deployment, More than 188,000 people watched, shared, or engaged with COVID-19 support, defibrillator awareness, the series over a 6 month period. and our partnership with the Rural Firefighter Service Association. St John NSW is committed to providing education campaigns and awareness initiatives with the aim of We are grateful to those media outlets and equipping our communities with potentially lifesaving skills. journalists who covered our stories.
24 25 impact 27 Grants Thank those you to organisations who provided grant funding St to John NSW in allowing 2020, us increase to our community impact and the work do we all across the state: Partnership 2020 Grant Building Community District Health Local Sydney Eastern South Clubs NSW RSL Ashfield Club Bowling Maitland East Mounties FoundationIMB Council Ku-ring-gai Club Ryde StrathfieldCouncil NSW Volunteering for Centre
Christmas Appeal Our Christmas Appeal ran from October- January 2021 and focused heavily on our program. youth highlighted Leaders Health Today’ ‘Tomorrow’s our efforts train to the next generation of health leaders. It told the stories of a number of our youth members - some as young as 8 years old. Elle, years, aged 10 has been a junior member Her brotherfor a year. over invited her join to as hopes program. Elle the enjoys thoroughly he becometo a nurse and a teacher as she wants helpto teach other children the importance of DRSABCD. makes me feel special. All of the All me feel special. makes see TV on nurses you that since startedCOVID a uniform. are wearing feel a part you of the makes what It’s belong.” you - that team “My St John NSW Juniors uniform uniform Juniors St NSW John “My
Running from April-August 2020, our tax appeal theme was ‘Ready to Respond.’ work frontline our The campaign highlighted supporting efforts. COVID-19 It showcased a number of members who were part of the deployment, and focused on the role St John was playing in keeping communities safe. namely saving through lives first aid. which means that every dollar donated us to directly Appeals ranIn 2020 we two fundraising campaigns: Appeal Tax Our fundraising program is about about fundraisingOur is program supporting community that initiatives enableus our achieve to mission, their and individuals bequests from and donations receive We which for organisations, of number a from funding and families, are incrediblywe thankful. Our commercial activities cover our administrative costs, supports our free community programs. Sally, who firstSally, joined St John Ambulance when she was just sixteen years of age, was recently deployed the to inland of Beechwood town on season bushfire worst state’s our during record. Her primary role was provide to personal careeye firefighters to returning from the families young to care responsive and frontline homelessness. and shock distressed by para-medicine and studying is Sally Today, volunteers her time training St John NSW youth. people when they are at their most their are at when they people just even provide I can If vulnerable. and reassurance a little of relief, bit I have assistance - then I feel like job,” my done “I always want to be there want for always “I fundraising 26 impact Numbers that matter…
COVID support hours Bushfire support hours 107,929 23,506
Number of Number of Number of volunteers staff youth members 2,426 549 814
Number of Number of Number of trainers patients treated duty hours 4,338 153,975 41
“Despite all of the challenges in 2020, we succeeded in continuing to keep
2020 snapshot NSW communities safe and building community Number of events Number of first Number of First Aid in resilience. The progress we and emergencies aid certificates Schools students trained made has been a remarkable attended issued to students feat and is due to the hard 4,599 work of all our members.” 3,352 43,743 Andrew Sitaramayya General Manager, Events & Community Health Services
28 29 impact capability to respond
Vehicles Equipment 120+ Vehicle Fleet
Equipment
Single Stretcher Single Stretcher Utility Sedans/ Carry Mass Casualty Defibrillators Stretchers 17 vehicles 05 4WD vehicles 27 vehicles 17 SUVs 242 50 92 Chairs 22 Incident Kits
Licences and Compliance
Community Bicycle - Trailers Drugs, poisons and controlled All members have WWCC St John NSW hold and maintain 01 Engagement Vehicle 25 Emergency Response 56 substances Health Service Permits. and Police Checks. the required insurance cover.
Support Structure People Clinical Advisory Group - St John NSW is supported The National Medical National Clinical by the Clinical Advisory Group comprising multiple Advisory Panel (MAP) Practice Guidelines 500+ Staff and 2500+ Volunteers Health Professionals from various disciplines. St John NSW Clinical Incident Management Governance Committee Team (IMT)
Our Teams
Doctors Paramedics Emergency Registered Responders: The largest, most qualified and skilled teams Bicycle Emergency Response Team (BERT): Nurses 45 87 23 Medical Technicians 167 include First Responders (Certificate II in Emergency Rapid response crews deploy with two accredited Medical Service First Response) and Advanced responder - fully equipped with first aid kits, oxygen Responders (Certificate III in Basic Health Care). and a defibrillator.
Healthcare Professionals: Accredited, registered and Command & Communications: Specialised and skilled healthcare professionals include enrolled experienced command and communications staff nurses, registered nurses, paramedics, extended care provide communications coverage to all our people. Advanced First First and intensive care paramedics, doctors and specialists 208 Responders 739 Responders 654 Aiders from a range of specialities. Mental Health: Mental Health teams provide immediate and ongoing treatment as well as early intervention for identified vulnerable or at-risk patrons
North: Qualifications and Training Infrastructure able to service North Coast and More than just first aid qualifications Branches throughout inner coastal areas New South Wales Operational Locations: Clinical Training Pathways available
Training for all Members: Online learning modules in: Radio Network • Infection Control • Acute Coronary Syndrome Locations West: • Mental Health and Harm Minimisation • Allergies State-wide Supported by over 70 able to service • Drug and Alcohol Intoxication • Bites, Stings and Poisons Divisions across NSW Greater Western • Mass Casualty and Incident Management • Eye and Facial Injuries 70+ NSW areas • Pain Management Metro Sydney: • Resuscitation Training able to service all • Wounds Locations 30+ Sydney and Greater Sydney areas Branches 07 South: able to service South Coast and inner coastal areas
30 31 future
We combine the wisdom of the past, over 130 years of knowledge, with the energy of the future – continually searching for new programs that will make the difference, bridge the gap, and support our communities. We are passionate about empowering communities to save lives. looking ahead We will continue to invest in our people, building our core capabilities and capacity. We have developed a values-based organisation, built on trust and respect, for and between all members of St John NSW. Engagement is core to how we operate – within our own teams, across our organisation and with our stakeholders and communities. Our volunteer model re-built on our zones and hubs model to aid engagement and support communication, will evolve as we roll out an enhanced recruitment, induction and training program that utilises online delivery based on our clinical and education expertise. Leadership training and strengthening our safety framework to support our youth and cadet teams, our clinical governance and our emergency service response will continue to be core to our framework. Members of St John NSW, both paid and volunteer, work side by side to serve our communities by providing essential health support services. We work with other health and emergency services to collectively deliver emergency and community health services that are right for NSW. A centralised program of asset enhancement is underway to ensure that all divisions across NSW are The needs of our ready to respond when needed.
communities are “We will continue to transform our changing at an organisation, diversify our programs, and show agility and innovation in developing ever-increasing rate. our customer-centric approach.” Sarah Lance St John NSW is no CEO of St John NSW
longer merely a first Our Community Impact is at the heart of every decision that we make. We will work to quantify and articulate the impact we have on the health aid organisation. care system and our community.
32 33 34 when and where they need it. wellbeing and support healthcare to responsive have access should Australian every that believe We community. the and workplace the in home, life-threatening at situations potentially and injuries of illness, risk at are day,Every Australians our 2021– 2025 strategy
Our programs and courses empower andOur courses programs Knowledge: ToKnowledge: empower needed in feel Individuals aneeded crisis. communities tocommunities take action when Their growing knowledge builds empowered by, and confident, in the skills they have learnt. our communities our community resilience.community IMPACT AREA 1 AREA IMPACT technology to ensure that we are fit for purpose. We diversify our programs and income streams streams income and programs our diversify We purpose. for fit we are that to ensure technology To build our capability and capacity we continually re-invest in our people, our assets and our our and assets our people, our in re-invest we continually capacity and To capability our build so that we are sustainable. As custodians of St John NSW we engage, enable, reimagine reimagine enable, we engage, NSW John St of custodians As sustainable. we are that so Our 2021 to 2025 strategy has four pillars: pillars: four has strategy to 2025 2021 Our “Our strategic direction is guided always by our mission mission alwaysby our guided is direction strategic “Our building and cases businesses investing in our future. markets, our by researching diversify we how can We explore Realise NEW and future opportunities. adifference. make we can where gaps identify and market the test programs, new pilot we how can at We look trends EMERGING market for the assess Review and and building strong partnerships. technology leading using customers, our of needs the byWe meeting this do Strengthen our CORE business. we will: impact, community our grow and To sustainability our ensure future. the of energy the with knowledge, of 130 years past, the of wisdom the combines NSW John St organisation. aid afirst merely longer no is NSW John St rate. ever-increasing an at changing are communities our of needs The communities. our and system care health NSW we have the on impact positive grow the to is focus our strategy to 2025 we make. 2021 our In that decision ofevery heart the at is Impact Community Our and future proof our organisation to ensure it is for prepared the future. Executive, members and partners.” Board, ofour evolve dedication grow, to the and thanks to continue will NSW John St community. wider the on we to make want impact positive the considers and Chair Sean McGuinness Foundation:
workplaces and homes to ensure community confidence community peoples safety. St John NSW is is NSW John St safety. peoples staff work in ourstaff communities, skills, training and equipment and equipment training skills, accident occurs, weaccident occurs, have the there when needed, when an when an there when needed, St John NSW volunteers and and volunteers NSW John St To our capabilities strengthen Safety: to save alife. to save IMPACT AREA 2 AREA IMPACT To inspire
we are needed most, increasing the we increasing most, needed are
System and Emergency Services. programs to ensure we are where where we are to ensure programs capacity and reach of our Health Health our of reach and capacity We help bridge the gap between between gap the bridge We help the NSW Health system and our our and system Health NSW the Access: To to respond communities. Wecommunities. develop new community needs community IMPACT AREA 3 AREA IMPACT
35 future 36 our people Sue Campbell-Lloyd AM A/Prof Dr Jason Bendall Jason Dr A/Prof Our Board Sean McGuinness Commissioner & Director Started as of December 2020 December of as Started Mick Campbell Director Director Chair Stephen Woodhill Scott McDonald Coretta Bessi Joanne Muller Started as of December 2020 December of as Started Deputy Chair Chair Deputy Director Director Director Our Executive Team Executive Our General Manager of Manager TrainingGeneral Chief Executive Officer Executive Chief Vanessa Lorford-Mills General Manager of Manager People,General Martin Thomas Martin Sarah Lance Performance &Culture Performance
General Manager of Manager Sales General Chief Financial Officer Chief Financial Officer Damien Spence Community HealthCommunity Services Andrew Sitaramayya General Manager Events Manager General & Fiona Ellis & Service
Deputy Commissioner Deputy Commissioner Deputy Commissioner Deputy Andrew Stevens Andrew Retired as of March 2020 March of as Retired Ilan Lowbeer Trude Salat Volunteering Advisory Yout h
37 performance 38 our heart and soul “This organisation would not be what what not be would organisation “This Our Youth Our Staff Our Volunteers meaning of St John NSW.” John ofSt meaning better. They encapsulate truly the lives ofothers to make day the single - work every ofselflessness amount - backedsupporters by an undeniable our and members our staff, our volunteers, Our us. we have behind it is without amazing the people Commissioner Jason Bendall 2426 Number of youth members staff of Number volunteers of Number 549 814
39 performance 40 governance authentic and true. be to courage the We have diversity. our from comes strength our We recognise it. do we that way the and do we that work the for respected NSW. We are John St for ambassadors We are Respect Our values are: communities. and other, our customers each we work with the way influence They behaviour. and actions our guide and we are who define values Our Together we make adifference. make we Together change. We share success. embrace and ideas new generate initiative, We take community. our and colleagues our for We care together. work we when best We work Collaboration actions. and voice our in sincere We are Communication passion and commitment engage and inspire. Our mistakes. our from learn and example by We lead succeed. and grow to teams our We enable future. our of custodians the We are Leadership us. on You depend us. can need you when there We are goals. shared our of ownership take and actions our for accountable We are trustworthy. and honest We are thing. right the We do Integrity open and transparent in all that we do. we that all in transparent and open We are community. and customers our other, each to listen and ideas We share
• • • • committees: following by the supported was Board 2020, our In throughout 2020. Board our of Chair the as served McGuinness Sean Mr seven individuals. qualified highly comprises Board Our way possible. effective and efficient most the in achieved is mission this that ensure must Board The aid. first through lives saving of mission its all activities organisational are directed towards achieving that to ensure is role Board’s primary The organisation. the of direction strategic the sets NSW John St of Board The governance. good of practice Our organisation is committed to the principles and GovernanceOrganisational ¹ and regional areas. areas. regional and Order, Youth, the of Metro Members including John St of members the of respresentative is Council State The on whole mechanism feedback of initiatives. organisation a as Board our with closely works Council State Our wide communication. policy development, and organisation risk assessment on oversight by providing crisis of atime in organisation the to support was Committee the of purpose The COVID-19 Committee community. the of to members and organisations NSW, John St of external to members prizes and medals commendations, of award the Board, to the to recommend is Committee the of purpose The Committee Awards and Honours strategy. investment and management risk reporting, financial the of areas the in responsibilities governance corporate and statutory its fulfilling in Board the to assist is Committee the of purpose The Committee Investment and Risk Audit structures. governance clinical and people the of oversight deliver and organisation the of culture the enhance to paid), and volunteer (both procedures and policy based people of area the in responsibilities its fulfilling in Board the to assist is Committee the of purpose The People and Governance Committee NSW Health definition. Health NSW
to meet specific workplace and community needs. community and workplace specific to meet St John Australia also specialised offers programs certified orgroups communities. workplaces, specific of needs the to meet customised or online premises, client at public, to the offered are they Quality control processes cover all programs whether International standards. and Australian both to meet content course and techniques excellence in education outcomes using the latest teaching committee’s authorise the content of ensuring courses, advisory technical and medical Australia’s John St ofattainment. statements and qualifications recognised nationally 88041) issues number: (RTO and Training Organisation aRecognised is Australia John St Training Governance care. pre-hospital of field the in leader Australia’s we remain that and practice best to ensure updated and audited regularly are Guidelines Practice Clinical National Our possible medical outcome. best the to achieve care of level highest the receives patient each that ensures which Guidelines Practice Clinical National Australia’s John St under operate personnel NSW John St All • • • including: processes, governance clinical of by anumber governed We are flourish.”¹ will care clinical in excellence which in environment an by creating care of standards high safeguarding and services their of quality the organisations are accountable for continuously improving health which through framework “the is governance Clinical Clinical Governance The Clinical Group. Advisory St John NSW Clinical Governance Committee The National Medical Panel Advisory (MAP)
41 performance 42 financial position or or at www.acnc.gov.au downloaded be can report finance our of copy A full streams. income our diversify and grow we can ways that explore will and NSW John St of sustainability long-term the to ensuring committed We are inwhat willdiversification opportunities beanother challenging ahead. year further for to look We continue will challenges. many the despite organisation COVID-19 of impact the our on to manage us have allowed programs Our NSWsupporting communities in times of crisis. partner reliable and acapable remains NSW John St to ensure systems and equipment fleet, operational our upgrading in to investing committed also We are success. future to our critical be will them of development and training the in investing and asset important most our are people our that We recognise on our social purpose and mission. to deliver organisation our into reinvested be will 2020 in generated surplus The history. recent in years challenging most the of one been has what through makes organisation our of member every that effort the of avalidation is performance This thousand. 2019 $306 of the from on surplus 2020, following for million $4.4 of asurplus to achieve able we have been that to report pleasing very is it COVID-19, and disasters natural by presented challenges significant the Given the future. NSW.across We to look forward developing this additional in channel fundraising communities to support assets operational for funding much-needed to2020 raise October in Counts” that “Cash union art charitable first our launched NSW John St network. the across delays reducing in transport assisting while need in those supporting in times response reducing care, primary immediate quality high with provided are injury an sustain or ill fall who commuters any that ensures program This times. commuter peak during Trains Sydney network the across key at stations services paramedic provide to process tender acompetitive won successfully NSW John 2020, St early In workplace programs and COVID-19 assessment incident response plans. workplace health and medical needs including temperature screening programs, in programs specialised of COVID-19. arange during We introduced workplaces NSW of needs the to meet offering service health corporate our We expanded streams. income new delivered has to diversification approach this 2020 During response. our in agile to remain us for need the and operations our of performance financial the disrupt COVID-19 of significantly can emergence sudden the and our 2020 channels. fundraising highlighted how events unforeseen such as We continues focusing on increasing diversification across our incomestreams Health. NSW to support training and continuing to engage virtually while being ready to deploy rapidly online –embracing support they communities the and them to safeguard place in put COVID-19 changing measures and numerous to the quickly responded volunteers Our organisation. our in reinvesting towards focus our we shifted community, the within risk to the due suspended being 2020 in events With modules. onlineand training methods, assessment social distancing, efficient strict sizes, class smaller including strategies of arange developed operations training Our services. vital provide to continue to them allow to credentials aid first current needed who workers frontline to essential training accredited to provide aid training. We responded introducing rapid changes to ensure we could continue COVID-19 significantly impacted the way we have traditionally delivered first challenges of an evolving pandemic and government public health responses. while managing the our providing operations, and partnerships new opportunities of elements many reshaped –it growth and change challenges, of ayear was 2020 Financial Overview www.stjohnnsw.com.au .
Statement of financial position as at 31 December 2020 at as December 31 position offinancial Statement Total Assets Non-Current Liabilities Inventories Trade Receivables Other And Equivalents Cash And Cash Current Assets Assets Other Assets Other Total Current Assets Total Current Liabilities Total Assets Non-Current Assets Other Right-of-use assets Assets Intangible Equipment And Plant Property, Financial Assets Current Liabilities Lease Liabilities Lease Provisions Entitlements Employee Trade Payables Other And Other Liabilities Liabilities Other Total Liabilities Current Total Liabilities Non-Current Liabilities Other Liabilities Lease Entitlements Employee Reserves Accumulated funds Equity Net Assets Total Liabilities Non-Current Assets Total Equity 45,807 14,332 22,982 22,982 30,581 31,475 31,475 31,475 16,037 29,770 11,727 12.118 2,605 2,605 2,552 4,561 2,301 1,209 1,291 $’000 2,219 3,143 5,174 5,174 2020 409 894 294 687 722 722 371 96 10 34,575 34,575 28,967 28,967 22,207 26,169 27,112 27,112 27,112 27,112 3,669 5,608 3,556 2,080 7,463 7,463 2,930 4,243 1,294 1,090 3,794 3,794 1,245 1,245 $’000 2019 943 222 228 771 771 105 618 613 215 611 10
43 performance Statement of profit or loss and other comprehensive income for the year ended 31 December 2020
2020 2019 $’000 $’000 Revenue
Product sales revenue 14,174 9,866 Training course fees revenue 6,387 8,558 Medical support services 4,133 - Event fees revenue 735 2,307 Donations and bequests 554 326 Government grants 6,932 743 Other grants 39 - Other revenue 1,267 1,505
Total revenue 34,221 23,305
Income Other income 2,125 - Gain on sale of property, plant & equipment - 3
Total other income 2,125 3
Expenses
Administration expenses (1,906) (1,785) Contribution to St John Ambulance Australia (National Office) (406) (406) Depreciation and amortisation (2,006) (2,065) Distribution expenses (7,964) (4,742) Employee expenses (13,335) (8,833) Finance costs (162) (113) Marketing expenses (776) (700) Property expenditure (689) (878) Training expenses (439) (674) Transport expenses (561) (751) Volunteer service expenses (640) (603) Other expenses (3,050) (1,452)
Total expenses (31,934) (23,002)
Surplus (deficit) before income tax 4,412 306
Income tax - -
Surplus (deficit) for the year 4,412 306
Other comprehensive income (deficit): Items that will not be reclassified to profit or loss:
Changes in the fair value of equity instruments (49) 1,478 Total comprehensive income (deficit) for the year 4,363 1,784
44 45 46 thank you difference in communities across NSW. across communities in difference Together, make us a you’ve helped – Hills District Skip BinAffordable Hire Lions Club Parramatta Bunnings, Northmead Club Parramatta rent free SES Kiama Monaro Air Rifle Club Lions Club of Ingleburn Council City Bankstown Canterbury Community and Heritage of Environment Department Department of Defence CSR CSIRO Group Costco Wholesale International Colliers Group Coles Coca Cola Amatil Civica Sydney of City Citibank Education Children Services CENTROC Centennial Coal Group CBRE Trust Catholic Metropolitan Cemeteries Bathurst Catholic Education Office Association Caravan and Camping Industry BUPA Built Brookfield Bourke Shire Council Boral Australian Federal Police ForceAustralian Border Austral Bricks Ausgrid Operations Aurizon Services Disability Aruma Wagga –Wagga ARTC Anglicare Alto Group ALH Group Aldi Stores Ageing, and Disability Services Corporate including: in 2020, products aid first our bought and services aid first our used who Thank you to all those amazing and individuals organisations
City of Ryde Council Council Ryde of City NSW Teachers Federation Berowra for Member MP, Leeser Federal Julian Hornsby/Ku-ring-gai RFS District Hornsby Shire Council Austra Electrical Services Mac’s Hire – Riverstone Kennards Hire Service NSW National Parks & Wildlife & Justice ofNSW Communities Department Services Disability Northcott Petcare Purina Nestle Muswellbrook Shire Council MIRVAC MotorOne forMinistry Health Mars Petcare Youth Care Marist Liverpool Council City Life without Barriers Lend Lease Lake Council Macquarie (NSW) LaSelle Lang Jones John Holland Ltd Pty Enterprises Inghams Illawarra Metallurgical Coal HealthShare NSW HCF Graincorp Ltd Group Pty Georgiou George Weston Foods Fletcher Building Australia Fitout and Construction FDC Estia Health Power Green Enel Employers Mutual Management Dressed for Success EDI Downer Dexus Affairs Veteran of Department & Innovation Department of Finance, Services Service Customer of Department & Justice of Communities Department
Palerang Regional Council.Palerang Regional Flour Mill The Manildra Group – Manildra MIne –Cadia Mining Newcrest Sub Branch Canterbury-Hurlstone Park RSL Canada Bay Club (stair chair) (rent) Club RSL Ashfield Woolworths WESTRAC Westpac University Sydney Western Volunteer Rescue Association VetPartners Transport for NSW Ferries Sydney Transdev Target TAFE NSW Water Sydney Sydney Trains Quay Centre Authority/ Park Olympic Sydney Sydney Catholic Schools (SES) Services Emergency State Mine) West (Appin 32 South Sodexo Australia SG Fleet Australia Asia PacificSerco SELC Australia College Scots (RFSA) Association FireRural Services Richard Crookes Construction Australia of Bank Reserve Randwick Council City Port Waratah Coal Port Stephens Council KemblaPort Coal Terminal Optus Brands Office Service Fire Rural NSW NSW Police Force 1300 785 646 www.stjohnnsw.com.au