Transport for NSW Annual Report

18 19 Volume 1 ii Transport for NSW Annual Report 2018–19

Contents About thisreport From theSecretary Appendix 4:Legal Appendix 3:Humanresources Appendix 2:Finance Appendix 1:Management Appendices 64 Corporate governance Leading innovation Delivering every day Transforming transport Achievements 24 Assets 20 Key facts Operational performance Transport for NSW About us 104 58 114 49 66 26 37 74 14 10 18 8 2 6 Letter to Ministers Letter to Ministers The Hon. MP The Hon. MP Minister for Transport and Roads Minister for Regional Transport and Roads

The Hon. Andrew Constance The Hon. Melinda Pavey Minister for Transport Minister for Roads, and Infrastructure Maritime and Freight

ParliamentThe Hon. Stuart House Ayres MacquarieMinister for Street, WestConnex NSW 2000

Parliament House DearMacquarie Ministers Street Sydney NSW 2000

I am pleased to submit for presentation to Parliament the Annual Report for Dear Ministers the Department of Transport for the financial year ended 30 June 2019.

TheI am annual pleased report to submit for the for Departmentpresentation toof ParliamentTransport theincludes Annual the Report annual for the Department of reportTransport for forTransport the financial for NSWyear ended for the 30 financialJune 2018. year ended 30 June 2019.

TheThe annual annual reportreports for have the Department been prepared of Transport in accordance includes the with annual the reportAnnual for Transport for NSW Reportsfor the financial (Departments) year ended Act 30 1985June 201in respect8. of the Department of Transport and the Annual Reports (Statutory Bodies) Act 1984 in respect of Transport forThe NSW. annual Inclusion reports haveof the been annual prepared report in accordancein respect withof Transport the Annual for Reports NSW (Departments)is Act authorised1985 in respect by section of the Department 3L of the Transportof Transport Administration and the Annual ReportsAct 1988 (Statutory. Bodies) Act 1984 in respect of Transport for NSW. Inclusion of the annual report in respect of Transport for NSW is authorised by Section 3L of the Transport Administration Act 1988. Yours sincerely Yours sincerely

Rodd Staples Rodd Staples Secretary, Secretary Transport for NSW

1 •  2 Transport for NSW Annual Report 2018–19

From the Secretary From the Secretary • 3 4 Transport for NSW Annual Report 2018–19 for theirtransport fare, was expanded to a credit/debit card orlinked device to pay technology, whichenablescustomers to tap contactless payments. The rollout ofthis Transport for NSW isAustralia’s leader in Technology andinnovation Mortlake, Cabarita,Newington andRhodes. permanent on‑demandservices inBurwood, than 55,000 passengers have usedthenewly for customers to stations. More successful trials,providing new connections for commuters inSydney’s north-west following Permanent on-demandservices were launched now removed from thesuburbannetwork. into service, withnon-air-conditioned trains 41 new Waratah Series2trains were brought To meetincreasing customer demand,24 ofthe to theParramatta CBDonce completed. which willconnect Westmead andCarlingford signed for Stage 1ofParramatta LightRail Light Railnight-timetesting. Contracts were up George Street to Town HallaspartofSydney February, andthefirst in 61 years travelled Newcastle LightRailbeganoperations in Expansion ofLightRailacross NSW continued. West Metro from Chatswood to . city excavating thetunnelsthat willlinkNorth at work throughout theyear, deepunderthe of 95 percent. Tunnel boringmachineswere with anoverall customer satisfaction rating Customers andcommunities embraced Metro safe andreliable turn-up-and-gotrain services. passengers, offering anew generation of fast, openedto for customers Delivering better transport will make NSW abetter place to live, work andvisit. a connected transport network for ourcustomers that we continued delivering onourcommitment to create This year hasbeenasignificantone for Transport as Trials ofconnected andautomated vehicles in ourfleet to be completed in2019. the year withtherollout to 5200 buses all train, lightrail andferry services during and theBatemans Bay bridgereplacement. Rail bypass, theBerryto Bomaderryupgrade commencing construction ontheAlbionPark Dignams Creek project southofNarooma and of thestate, through thecompletion ofthe is transforming communities inthesouth-east works onthe upgrades which supporting regional economies. This included improvements insafety, journey reliability and projects across thestate to deliver significant We’ve worked hard completing regional road 20 minutes offjourney timesinto theCBD. lights onParramatta Road, andshave around enables drivers to avoid 22setsoftraffic of WestConnex, openedto motorists and Sydney’s CBD. The new M4tunnels,part tunnels, creating awestern bypass of and M5inacontinuous motorway with Sydney motorists by joiningthenew M4 We are reducing congestion for western and publicspaces inless than30minutes. to travel to work andaccess criticalservices solutions willalsochange, enablingpeople into ametropolis ofthree cities,transport As greater Sydney grows anddevelops links inourmotorways androad network. In Sydney, we focused oncompleting the Growing ourroad network and automated vehicles inthefuture. safety frameworks required for connected development oftheregulatory, policy and with industry. The trialscontribute to the customers continued in2019 inpartnership to improve safety andmobilityoptionsfor Connecting regional and rural NSW More than $120 million was invested in safer roads infrastructure improvements to save We worked to deliver better connections and lives on country roads and create liveable more public transport options between regional and safe communities in urban areas. An centres, including a coach trial between Port additional 162 rural and regional buses were Macquarie to Tamworth and Tamworth to fitted with seat belts and four more railway level Dubbo. Further community consultation on crossings were upgraded to improve safety. new coach services across NSW is planned. The NSW Government passed regulatory For the first time, customers in rural and reforms during the year to strengthen detection, regional areas benefitted from on-demand enforcement and penalties associated with public transport services thanks to 11 drink driving, driving under the influence of new pilot programs, we also conducted drugs and using mobile phones when driving. trials of connected automated vehicle in Armidale and Coffs Harbour. We launched While there was a five per cent reduction the Transport Connected Bus Program in the total number of fatalities on NSW which provides rural customers with real roads over the 12 months to June 2019 or near real-time information, including compared to the previous 12 months, 367 location and estimated arrival times. people still lost their lives – that’s 367 friends, family members and colleagues from our Replacement of the ageing NSW regional rail communities. Our focus and commitment fleet commenced, improving safety, comfort, firmly remains on ensuring a safer network accessibility and reliability for customers who for all road users and on decreasing the travel long distances through regional centres. number of fatalities and serious injuries. In support of this new fleet, we are building a new maintenance facility at Dubbo which will stimulate the regional economy and help EvolvingLetter to our Ministers organisation to create sustainable job opportunities and skills deliver Future Transport in this regional centre. We continued working Our challenge is to deliver the Future towards delivering the New Intercity Fleet for Transport 2056 vision in the context our intercity customers which will provide a The Hon. Andrew Constance The Hon. Melinda Pavey of a growing population, increasing new level of comfort and convenience for the Minister for Transport Minister for Roads, patronage and demand, technology-driven thousands of customers who travel between and Infrastructure Maritime and Freight disruption, new transport service models, Sydney and the Central Coast, Newcastle, and changing customer expectations. To the Blue Mountains, and the South Coast. The Hon. Stuart Ayres meetMinister those for challengesWestConnex Transport needs to evolve and do things differently. Creating vibrant communities Parliament House In April 2019, the NSW Government announced and places across the state Macquarie Street theSydney most NSW significant 2000 changes to the clusters The Future Transport 2056 planning since their creation in 2011. Transport for process continued with the development of NSW is focused on how we drive further new supporting plans in partnership with improvementDear Ministers in customer and community government, industry and communities to outcomes. That’s why we’ve embarked on I am pleased to submit for presentation to Parliament the Annual Report for the Department of ensure transport will deliver positive economic, the ‘Evolving Transport’ program. We are Transport for the financial year ended 30 June 2018. social and environmental outcomes for NSW. making important changes to the way we operate and we are working differently For the first time Transport partnered with The annual report for the Department of Transport includes the annual report for Transport for NSW together, we will be smarter with taxpayer’s local councils and communities to co-design for the financial year ended 30 June 2018. money, and we will support our people and ‘place plans’ in Liverpool, Penrith, Wagga ensure they have the right capability. Wagga, Coffs Harbour and Maitland. These The annual reports have been prepared in accordance with the Annual Reports (Departments) Act integrated transport and land-use plans set This1985 major in respect resetting of the ofDepartment the Transport of Transport and the Annual Reports (Statutory Bodies) Act 1984 out a shared vision for each place and detail clusterin respect is incredibly of Transport exciting for NSW. and Inclusion will build of the annual report in respect of Transport for NSW is the transport services and infrastructure a authorisedstrong foundation by Section for3L of us the to Transport deliver Future Administration Act 1988. that will help achieve that vision. Transport 2056 in the coming years. Yours sincerely

Maintaining our focus on safety The safety of our customers, communities and people remained one of our highest priorities as we work towards the Future Transport vision of Rodd Staples Rodd Staples zero trauma on the transport network by 2056. Secretary, Secretary Transport for NSW

From the Secretary • 5 6 Transport for NSW Annual Report 2018–19

About this report The Transport for NSW Annual Report 2018–19 provides an overview of our achievements during the 2018‑19 financial year. Our Annual Report aims to meet the statutory requirements set out in the Annual Reports (Departments) Act 1985 and the Annual Report (Statutory Bodies) Act 1984, as well as to keep our customers, community, partners, government and industry informed about our performance. The structure of the report is as follows.

About us Appendices This chapter provides a profile of who we We report on our statutory obligations are, what we do, our purpose, our values, in the following sections: an overview of our asset portfolio, and our • management operational and financial performance. • finance We provide a comprehensive set of financial • human resources statements in Volume 2 of this report. • legal.

Achievements Volume 2 This chapter presents our key achievements This volume contains the audited financial for the year aligned to our priorities, statements and Independent Auditor's including transforming transport, delivering Report for the following entities: every day and leading innovation. • Department of Transport • Transport for NSW Corporate governance • Transport Service of This chapter sets out our key corporate management functions. •

From the Secretary • 7 8 Transport for NSW Annual Report 2018–19

About us About us • 9 10 Transport for NSW Annual Report 2018–19 us to drive better customer andcommunity success oftheTransport cluster andwillenable program. Evolving Transport buildsonthe Transport Program, acustomer‑centred change In April2019, we launchedtheEvolving Evolving Transport and theMinister for WestConnex. the Minister for Roads, MaritimeandFreight, the Minister for Transport andInfrastructure, Previously, theTransport cluster supported Minister for Regional Transport andRoads. The Hon.Paul Toole MPwas announced asthe as theMinister for Transport andRoads, and Hon. Andrew Constance MPwas announced arrangements for theTransport cluster, The agencies andclusters. Underthenew ministerial changes to the structure ofNSW Government At thesametime, thePremier foreshadowed NSW Premier announced hernew ministry. Following theNSW electioninMarch 2019, the arrangements in2019 Change to Ministerial Transport for NSW. has beento provide personnelservices to role for thefinancial year ended30June2019 department intheNSW Transport cluster. Its The DepartmentofTransport istheprincipal Department ofTransport Ministerial arrangements for better place to live, work andvisit. transport system that makes NSW a to provide anintegrated andinnovative At Transport for NSW, we are determined businesses to provide theservices we need. helps grow oureconomy, andsupports moves theproducts we useevery day, activities that NSW hasto offer. Transport to thegreat social,cultural andleisure we need.Itconnects usto eachotherand gets usto work, schoolandtheservices the wellbeing ofthecommunity. Transport Transport iscriticalto thefuture ofNSW and and 30millionvisitors eachyear. 8 millionresidents, 800,000 businesses transport system serves ourState’s almost car, active transport, bus,train orferry. Our forms oftransport, beitprivate orpublic, Every day, millionsofpeopleusedifferent About transport Transport for NSW modes oftransport inNSW. These include other non‑service delivery functionsfor all strategy, regulation, resource allocation and We are responsible for planning,policy, the future ofourcities,centres andregions. moving, connects communities, andshapes transport system that keeps peopleandgoods development ofasafe, efficient,integrated NSW Transport cluster. Ourrole isto leadthe November 2011 andistheleadagency ofthe Transport for NSW was established in Transport for NSW and MaritimeServices (RMS)from 1July2019. functions across Transport for NSW andRoads the new operating modelwas theintegration of people. Amajorchangeannounced aspartof we focus onimproving theexperience ofour smarter withtaxpayers’ money andensure do thiswe willwork differently together, be better services for peopleacross NSW. To outcomes, puttingastronger focus oncreating an eighthdivisionon1July2019. Safety, Environment andRegulation as Point Transport Commission. We included were seven divisions,aswell asthePoint to of reforms. At theendofJune2019, there Transport for NSW underwent anumber During 2018‑ Our structure $158 billionportfolio oftransport assets. and industry partnersto maintainNSW’s partnership withothertransport agencies excellent customer service. We worked in services andnetworks, and providing investment program, growing publictransport new infrastructure withamulti‑billiondollar During 2018‑ and industry delivery partners. delivery through project delivery offices transport infrastructure andoversee its We alsoleadtheprocurement of highest standard ofservices to customers. operators canconcentrate ondelivering the services onourbehalf. This meanstransport operators to deliver customer‑centric transport experience by contracting publicandprivate We focus onimproving ourcustomers’ Minister for Regional Transport and Roads. the Minister for Transport andRoads andthe main source ofadvice onportfolio matters to transport, cycling andwalking. We are the on‑demand services, regional air, community road, rail, ferry, lightrail, pointto point, 19, theinternal structure within 19, we focused ondelivering From 1 July 2019, we introduced a new appropriate asset standards relevant to all operating model. This aimed to provide better transport modes, and an outcomes‑based integrated service delivery across all transport approach to regulatory activities. modes, with a stronger focus on creating better places for people across NSW in urban People and Culture and regional areas. Our new divisions are: People and Culture partner to drive workforce • Customer Strategy and Technology solutions that align to business outcomes • Regional and Outer Metropolitan and support our people to thrive. • Greater Sydney • Infrastructure and Place Corporate Services • Safety, Environment and Regulation Corporate Services drives financial • People and Culture management and organisational efficiency • Corporate Services through the development, implementation • Office of the Secretary and continuous improvement of business • Point to Point Transport Commission. systems and processes, to improve the people experience across the cluster.

What we do at Transport Office of the Secretary

Customer Strategy and Technology The Office of the Secretary is responsible for providing timely expert executive and Customer Strategy and Technology develops professional support to the Secretary, as long‑term strategy across greater Sydney well as a range of services, including general and regional areas, and leverages new business and Cabinet support, audit and risk, technology and insights to provide more and corporate planning and reporting. integrated customer‑centred solutions. Point to Point Transport Commission Regional and Outer Metropolitan The Point to Point Transport Commission Regional and Outer Metropolitan focuses on administers and enforces legislation relating understanding the particular needs of regional to taxis, hire vehicles and ride share services. and outer metropolitan communities across Its remit includes managing licensing schemes, NSW and delivers customer‑centred integrated administering the passenger service levy, transport services and infrastructure. and enforcing and recommending safety standards for the point to point industry to Greater Sydney ensure safer services for people across NSW. Greater Sydney integrates transport modes to deliver better services, infrastructure and Organisations in the Transport cluster places to meet the transport needs of the communities that make up Greater Sydney The Department of Transport is the principal – Eastern Harbour City, Central River City department of the Transport cluster. The cluster () and Western Parkland City. includes the following statutory bodies: • Transport for NSW Infrastructure and Place • Roads and Maritime Services Infrastructure and Place is responsible for • planning, developing and delivering transport • NSW Trains infrastructure that capitalises on commercial • of New South Wales and social opportunities to help develop • Rail Corporation New South Wales (RailCorp) liveable, vibrant places for the community. • Sydney Ferries • Sydney Metro Safety, Environment and Regulation • Residual Transport Corporation of Safety, Environment and Regulation promotes New South Wales. the safety of our customers, community, staff The Office of Transport Safety Investigations and supply chains, sustainability outcomes is an independent agency within the Transport and environmental compliance, through cluster that produces its own annual report. The research, policy, standards, education, Port Authority of New South Wales, also a part monitoring and enforcing. They also ensure of the Transport cluster for annual reporting purposes, is a State Owned Corporation.

About us • 11 Our purpose

Our purpose is to make NSW a

Annual Report 2018–19 Annual Report better place to live, work and visit.

We lead the development of safe, integrated and efficient transport systems for the people of NSW. Our customers are at the centre of everything that we do, including transport planning, strategy, policy, procurement and other non‑service delivery functions across all modes of transport – roads, bus, rail, ferry, and point to point.

Our initiatives and programs are guided by our purpose and accountabilities, the Premier’s Priorities, the Charter Letter, delivering on our election commitments, and the Future Transport 2056 strategy.

Our values

12 We are building a culture where all employees are valued, inspired and supported. It is important to us that our workplace is flexible, agile, innovative and diverse. Together, we celebrate our successes and are proud of the work we are doing to make NSW better. Our values are central to everything we do.

Customer focus Integrity We place the customer at the We take responsibility and centre of everything we do communicate openly

Collaboration Safety We value each other and We prioritise safety for our create better outcomes people and our customers by working together Solutions We deliver sustainable and innovative solutions to

Transport for NSW for Transport NSW’s transport needs About us • 13 14 Transport for NSW Annual Report 2018–19

Operational performance Ferry: 98% Bus: 91% Train: 89% transport with public satisfaction Customer Taxi: 86% Metro: 95% Light rail: 91%

Private vehicle: 85% Walking: 87% Bicycle: 85% Motorcycle: 87% Heavy vehicle: 70% with roads satisfaction Customer On time running/ punctuality

Sydney Trains: 91%

NSW Trains (Intercity): 89%

Metropolitan buses overall: 95% Patronage on public Harbour City Ferries: 99% transport

Train: 424,051,639 Light rail: 96% Metro: 2,002,708 Bus: 349,072,410 Ferry: 16,073,858 Light rail: 11,119,982 Journey time reliability on roads

Peak travel on key routes is on time: 91%

About us • 15 16 Transport for NSW Annual Report 2018–19

Operational performance •  fatalities Road population 4.6 per 100,000

*Twenty •  •  •  •  Freight 17.1 milliontonnes imports andexports: 180 milliontonnes and exports: 2.6 millionTEU at Port Botany: 1.3 millionTEU respectively each: and imports Total throughput volume Total exports NSW container NSW bulkimports ‑foot equivalent units

*

*

Employee engagement survey result • Transport for Diversity NSW staff & inclusion engagement: 64% • Women in leadership: 33.74% across TfNSW • Aboriginal employees: 1.5% across TfNSW

Digital impressions • Visits to transportnsw.info: 56 million • Trip plans: 180 million trip plans Active using transportnsw.info, Opal Travel transport App or a Transport bot to plan a public transport trip in NSW • 1.1 billion customer journeys were made on foot in NSW, comprising 510 million ‘walking • Visits to transport.nsw.gov.au: only’ trips and 600 million walking trips 2.2 million associated with a public transport journey • Social media: Facebook/Twitter • 86 million customer transport journeys (Transport cluster) were made by bicycle in NSW Facebook likes 768,241 Twitter followers 374,917 • 1.03 million NSW residents ride a bicycle each week, and 2.63 million • Active users of Transport ride a bicycle at least once a year bot on Facebook, Twitter, Alexa, Google: 148,763 • Active users of Opal Travel app: 812,000 per month

About us • 17 18 Transport for NSW Annual Report 2018–19

Key facts •  •  • Employees WestConnex artist impression 341 Transport cluster employed across the Transport for NSW 3966 There are approximately More than Approximately locations across NSW people work for 26,821 are investment infrastructure Planned • 2019–20 to 2022–23 over thefour years from Sydney andregional areas freight infrastructure in public transport and $55.6 billion

for road, Accessible Registered services, vehicles stations and • As of 30 June 2019, there were 6,644,402 wharves registered vehicles • 91% of train trips in 2018–19 began at a train station that was wheelchair accessible* • 95% of ferry trips in 2018–19 began at a ferry wharf that was wheelchair accessible

* Based on stations within the Opal network, including Sydney Trains and NSW TrainLink stations extending to Scone and Dungog in the north, Bathurst in the west, Goulburn in the south-west and Bomaderry in the south.

About us • 19 20 Transport for NSW Annual Report 2018–19

Assets assets in network billion $158 Image ©Destination NSW

operational rail kilometres is of which6,400 rail across NSW, standard gauge of nominal kilometres 9400 Approx of state road kilometres 18,000 Approx

buses 8100 Over Approx 400 stations 10 and Metro stops vehicles 34 ferries Over 2200 train Over carriages 100 wharves and jetties 18 light rail vehicles

About us • 21 Key figures

Transport for NSW’s net result for the year ended 30 June 2019 was $0.6 billion [2017–18:$3.5 billion]. Transport for NSW received revenues of $18.6 billion, while total expenses of $18.0 billion were incurred in operations, depreciation, grants and subsidies, financing costs and other expenses.

Annual Report 2018–19 Annual Report Other comprehensive income for the year of $0.5 million includes loss in commodity swaps and foreign exchange of -$0.3 million and an increase in the asset revaluation surplus of $0.8 million.

20000

15000

10000

5000

0

-5000

-10000

-15000

-20000 22 FY2018-19 ($millions)

Net Result: 619 Expenses: -17,953

Financial performance Revenue: 18,603 Other comprehensive income: 0.5 Transport for NSW for Transport Revenue ($millions) Expenses ($millions) Capital appropriations: 1027 Operating expenses: 1262 Major rail project revenue: 1528 Major rail project expenses: 1528 Resources received free of charge: 35 Depreciation and amortisation: 605 Grants and contributions: 4146 Grants and subsidies: 12,952 Investment revenue: 24 Finance costs: 85 Sales of goods and services: 550 Other expenses including service Recurrent approriations: 11,141 contract payments: 1521 Shared and corporate services revenue: 152 Total: 17,953 Total: 18,603

About us • 23 24 Transport for NSW Annual Report 2018–19

Achievements Achievements • 25 26 Transport for NSW Annual Report 2018–19 One of the41 new Waratah Series2trains • • for customers. The program includes: create high‑capacity, turn‑upandgoservices program willsimplify therail network and Program that started inearly2016. The $4.3 billionintheMore Trains, More Services NSW Government isinvesting more than To meetincreasing customer demand,the by 30percent over thelast five years. demand, withrail patronage increasing year. There hasbeenunprecedented customer Hemisphere witharecord 400milliontripsper network isoneofthebusiest intheSouthern Sydney’s population isgrowing andtherail More Trains, More Services operators to getthemost outofourtransport assets. strong relationships withindustry partnersandprivate transport system by usingnew technologies and building We are committed to developing andtransforming theNSW Transforming transport Series 2trains were deployed from thetimetablein2018–19 astheWaratah Removal ofnon‑airconditioned fleet(Ssets) maintenance andmore timeonthetracks suburban network willspendless timein 17 more to follow. These 41 new trains onthe operating passenger services in2018–19, with 24 new Waratah Series2trains that began in September 2018 to keep customers moving Improvements were madeto thetrain network • during thepeakfor Central Coast customers. to andfrom theSydney CBDviaStrathfield double thenumberofexpress trains running Chatswood ontheT1NorthShore Lineand including more services for stations northof More than150weekly services were added, Chatswood was upgraded to metro standards. while therailway between Eppingand feeder upgrade. protection system installations andoneAC 10 DCfeeder upgrades, 22inter‑trip completion of34overhead wiringupgrades, improvements in2018–19. This includedthe systems, power supplyupgrades andstation greater capacity, includingbetter signalling complex network to operate at aneven Upgraded rail infrastructure allowing our Customers from Normanhurst to Cheltenham new or enhanced links, supporting more travelling to and from Central at peak reliable journeys and reflecting changes in times benefitted from time savings of 20 customer demand minutes each day by catching limited stop • Additional services across the network to T1 services via Strathfield. reflect customer demand in areas such as From 28 April 2019, service adjustments Lane Cove, Parramatta, Epping, Hornsby were made to the network including more and Wentworth Point, as well as new routes than 70 extra services to accommodate the in the growing south-west and north-west introduction of Sydney Metro. More services of Sydney. New overnight services on key were delivered on the T1 North Shore Line, corridors such as Routes 400N and 420N with a service from Chatswood to the City between Burwood, Sydney Airport and Bondi every three minutes in the morning peak. Junction were also introduced. The program delivered a highly-targeted Bus patronage continues to grow across communication strategy that supported the network, increasing by around 5.1 per cent the changes and encouraged customers in 2018–19. to plan their trip on transportnsw.info.

Newcastle Light Rail Bus service adjustments and patronage growth was part of the $650 million program to revitalise Newcastle’s city We delivered key enhancements to bus centre. The Newcastle Urban Transformation services during 2018–19, resulting in about and Transport Program focused on the city 7000 additional weekly services introduced and the waterfront, delivering better transport across the bus network, including: connections for customers and communities. • More than 1000 additional weekly services Major construction finished in late 2018, and to support the opening of the new Northern services began operation in February 2019. Beaches Hospital in Frenchs Forest, with two new routes and enhancements to The key benefits of the project are: some existing routes introduced to connect • the provision of six stops: Newcastle surrounding areas with the new hospital in Interchange, Honeysuckle (near TAFE), September 2018 Civic, Crown Street, and • Service initiatives introduced in the eastern Newcastle Beach suburbs, in conjunction with the upgrading • high‑frequency turn‑up‑and‑go services of Route 333 between North Bondi, during peak times, which are designed to Bondi Junction and the City, to provide help reduce traffic congestion a turn‑up‑and‑go service for customers travelling along this busy corridor, seven days • capacity to transport 1200 people per hour. and nights a week. Improvements to Route Transport for NSW worked closely with 333 and changes to other local services now on behavioural provide a more integrated transport network campaigns, promoting the safe use of the around the Bondi area network, maintaining the existing customer • More than 1500 additional weekly bus base and growing the use of the light rail. services were introduced to support Working across all transport modes, Transport customer access to Sydney Metro stations for NSW provided advice and input on in Sydney’s north‑west, along with two new marketing campaigns relating to safety, on‑demand services patronage growth and network review. • Improvements made to bus services Insights and knowledge gained through around the Zetland, Green Square and implementation of programs in Sydney Mascot areas in December 2018, resulting were shared with Newcastle Transport. in increased frequency and improvements to key services, providing new or improved connections to Green Square and Redfern stations. This was in addition to wider service adjustments introduced at the same time in the , upper north shore and southern suburbs, with changes delivering

Achievements • 27 28 Transport for NSW Annual Report 2018–19 Newcastle turning upat LightRail QueensWharf stop commence services in2023. Parramatta LightRailisontrack to Stage 1and$2millionfor planningStage 2. Light Railproject received $561 millionfor In the2019–20 NSW Budget,the Parramatta around 5000direct andindirect jobs. starts, withStage 1expected to generate More jobswillbecreated whenconstruction construction to begininearly2020. are inprogress, withmajorlightrail Early androad‑enabling works onStage 1 • • contractors to deliver theproject: In late 2018, we secured two major bridges androad network upgrades. a five‑kilometre active transport link,new Program, Transport for NSW willalsodeliver As partoftheParramatta LightRail on weekdays (between 7amand7pm). turn‑upandgo services every 7.5 minutes jobs andcommunities, andoffering with 16stops, connecting destinations, new lightrail network willspan12kilometres, via theParramatta CBDandCamellia.The Rail willconnect Westmead to Carlingford The $2.4billionStage 1oftheParramatta Light Parramatta LightRail and CAFRailAustralia. Light Railconsortium consisting ofTransdev contract was awarded to theGreat River City The $536 millionsupply, operate, maintain a jointventure awarded to Downer andCPBContractors in contract to buildthelightrail system was The $840millioninfrastructure works • The key benefitsoftheproject are: length oftheRandwickto line. tram testing alsocommenced across thefull as partofnight‑timetram testing. Daytime years travelling upGeorge Street to Town Hall moment intheCBDwithfirst tram in 61 In June2019, lightrail marked ahistoric and RandwickviaAlisonRoad andHighStreet. Kensington andKingsford viaAnzacParade, through SurryHillsto Moore Park, thento Quay alongGeorge Street to Central Station, feature 19stops, extending from Circular construction. The 12-kilometre route will light rail network for Sydney, currently under The CBDandSouthEast LightRailisanew and SouthEast) Sydney LightRail(CBD Kingsford andCircular Quay inMarch 2020. Quay inDecember 2019 andbetween to beginservices from Randwickto Circular The CBDandSouthEast LightRailisexpected • • • University ofNSW, TAFE andhealth precincts at Moore Park andRandwickaswell asthe to majorsportingandentertainment facilities significantly improve publictransport access A combined busandlightrail network will hour (6750 ineach direction). a capacityofupto 13,500passengers per 450 people(up to ninestandard buses) with Every lightrail vehicle setwillcarryupto 7am and7pm and from RandwickandKingsford between and Moore Park, andevery eightminutes to services every four minutes between CBD turn‑upandgo publictransport, with Light rail willprovide reliable, efficient, extra capacityfor majorevents Additional specialevent services willprovide Faster Rail • completed initial investigation and civil works on the . In December 2018, the NSW Government committed to preparing a Fast Rail Strategy The first of these 55 trains will arrive to provide a blueprint to grow regional in the 2019–20 financial year. economies through better connectivity To service and maintain the new fleet, a between regional centres, and from cities purpose‑built train maintenance facility and international gateways. Transport for is being built at Kangy Angy. The facility NSW has been working in partnership with includes offices, amenities, staff parking the Department of Premier and Cabinet and ancillary buildings as well as flood‑free on the development of the strategy. access for local residents via a new bridge. Planning work is now underway for the The maintenance facility will create sustainable first phase of the Fast Rail Network, with employment, skills development and an initial $295 million committed over four business opportunities on the Central Coast years by the NSW Government to undertake during both construction and operation. site investigations and planning work and commence construction. This includes: The project has already created more than 300 local jobs. An electrical and plumbing • an improved alignment north of Mittagong pre‑apprenticeship program will give local • duplication between Berry and Gerringong young people the opportunity to experience • initial investigations for a new alignment a trade and learn valuable skills, with the aim between northern Sydney and Woy Woy of leading to employment in the ongoing operation of the maintenance facility. • planning work to improve the route to and within the Central West. The key benefits of the project will be:

This work builds on the development of a • improved safety, accessibility, comfort business case for the Sydney to Newcastle and modern features for customers on the corridor in consultation with the Commonwealth electrified intercity network Government and corridor investigations • two‑by‑two seating, digital screens and into the Sydney to Canberra route. announcements, charging stations for mobile devices, and dedicated space for luggage, These early works and corridor investigations prams, bicycles and wheelchairs will consider opportunities for staging, and ensure that each improvement for • better on‑board technology to improve regional customers is a step towards safety and security, including fire detection the vision for a fast‑rail future. technology, internal emergency door release, better lighting, and automatic selective opening doors, which ensures that only the New Intercity fleet doors on the platform open An outcome of many years' work, this project • improved accessibility of the new fleet, will deliver a new fleet of state‑of‑the‑art which will open up the intercity network intercity trains. These trains will provide a for people with disabilities and mobility new level of comfort and convenience for the constraints, providing better connections to thousands of customers who travel between places, access to services, and opportunities Sydney and the Central Coast, Newcastle, for employment, education, business the Blue Mountains, and the South Coast. and enjoyment. In February 2019, we ordered an additional 42 carriages (bringing the total order to New regional fleet 554). This means that eight‑car train services for peak hour on the will This project will provide new trains that are increase to ten-car train services, providing safer, more comfortable and deliver improved extra capacity for customers in the future. reliability for customers who travel from Sydney to many regional centres in NSW, as During 2018–19, we: well as Canberra, Melbourne and Brisbane. • completed detailed design of trains During 2018–19, we continued working to • completed commissioning and stabling replace the ageing regional rail fleet of XPT, facility modifications XPLORER and Endeavour trains. We also • continued construction of the commenced early work on a new purpose maintenance facility built maintenance facility to service the fleet in Dubbo. Approximately 200 jobs, • continued station and signalling including apprenticeships and traineeships enabling works

Achievements • 29 30 Transport for NSW Annual Report 2018–19 three financial years starting in2019–20. this charging infrastructure over thenext and community organisations to co‑deliver and partnerwithindustry, localgovernment currently seekingto provide seedfunding Metropolitan Area. Transport for NSW is commuter carparksintheGreater Sydney NSW aswell asproviding chargers in installation offast charging pointsinregional The planincludesactionsto supportthe points andcustomer information. availability ofelectricvehicles, charging partners, andaddressed three priorityareas: other government agenciesandindustry plan’s development involved inputfrom 11 encourage andsupportthat transition. The for thetransition to electricvehicles, andto out policiesandactionsto prepare NSW This plan,released inJanuary2019, sets and HybridVehicles Plan Future Transport 2056Electric 2018–19 aspartof The following planswere released during for ourtransport system. plans, to achieve a40‑ strategy, supported by asuite of Future Transport 2056 Future Transport 2056 regional rail andcoach services. NSW TrainLink willcontinue to operate coming into service progressively. running from 2023, withthefullfleet The first new trains are expected to be maintenance services for thefirst 15 years. as well asrecurrent costs associated with network enablingworks andproject costs, maintenance facility inDubbo, someminor $1.26 billionfor thenew fleet,thenew billion. This includesacapitalcost of The total budgetfor theproject is$2.8 • • • the project phases,including: During 2018–19, we continued delivering Dubbo, stimulating regional economies. phase ofthemaintenance facility in will becreated duringtheconstruction Trains, completed inJune2019. co‑location withthesupplier, Momentum delivery phaseproject mobilisation and the NSW Government commitment financial close completed ontimeinlinewith contract finalisation, contract award and bidder endorsedby NSW Government procurement team andthefirst ranked tender evaluation by across‑government Future Transport 2056 isanoverarching year vision . how Transport for NSW willplay itspartin Plan, released inOctober 2018, outlines The Future Transport Tourism andTransport Future Transport Tourism andTransport Plan invest inmaritimeinfrastructure across NSW. certainty inhow theNSW Government will and give industry greater confidence and NSW Government priorities, reduce red tape The planalsoaimsto better alignwithwider fishing andaquaculture industry, and tourism. recreational boating andfishing, commercial Boating Now. Itseeksto maximisebenefits to through anumberofprograms, suchas funding anddelivering maritimeinfrastructure coordinated andevidence‑based approach for NSW. The planestablishes amore strategic, infrastructure isfundedanddelivered in and Environment to improve how maritime with thenow DepartmentofPlanning,Industry December 2018, isacollaborative initiative The MaritimeInfrastructure Plan,released in Maritime Infrastructure Plan Economic Vision for RegionalNSW informed by thegovernment’s Newcastle Metropolitan Plan2036, is The plan,developed to support theGreater Greater Newcastle Metropolitan Plan. Department ofPlanningandEnvironment’s and catalyst areas identifiedinthe then urban renewal corridors, growth areas to, from and within strategic centres, improve connectivity for ourcustomers The planidentifiesopportunities to Maitland, Newcastle andPort Stephens. government areas ofCessnock, Lake Macquarie, Greater Newcastle, comprising thefive local investigation withintheGlobalGateway of policy andinfrastructure initiatives for that identifies key transport services, an evidence-informed place‑based plan This plan,released inSeptember 2018, is Greater Newcastle Future Transport Plan industry for furtherinvestigation. potential opportunitiesacross the The Tourism andTransport Planidentifies investment for fleetand facility upgrades. consistent messaging, andinfrastructure technology to provide better andmore ticketing across different transport modes, better connectivity, easierintegration of this by supportingthevisitor economy through good transport network willplay inachieving The planrecognises theimportantrole that a industry into a$55billionindustry by 2030. economy targets to develop the$34billion achieving theNSW Government’s visitor A 20‑Year . NSW Freight and Ports Plan Planning for places The NSW Freight and Ports Plan 2018–2023, We are committed to developing place plans published in September 2018 takes a full for key places in greater Sydney and regional end‑to‑end and integrated supply chain NSW, which has commenced with the release of approach to planning our freight system the Future Transport 2056 Greater Sydney and and to delivering for our freight customers Regional NSW services and infrastructure plans. in NSW. The NSW Government has set firm Place plans are integrated transport and targets to achieve faster, more efficient land-use strategies that are developed in and higher‑capacity freight networks to partnership between Transport for NSW remain competitive, support jobs and and local councils. They seek to develop deliver economic growth across NSW. a shared, 20‑year vision for a place, and In Greater Sydney, the freight task is expected identify opportunities for implementing to grow by 50 per cent over the next 20 years. the transport services and infrastructure The dominant commodities are manufactured required to achieve that vision. goods, construction materials, consumer Place plans apply Transport’s ‘Movement goods and waste. Large numbers of smaller and Place Framework’ to improve the deliveries are also important to the overall function of transport corridors and to supply chain, such as deliveries between enhance the amenity of places. small businesses and consumers that are driven by e‑commerce, which is expected to Work on place plans commenced during grow significantly. Each city in the Metropolis 2018–19 in a number of locations in Greater of Three Cities (Eastern Harbour, Central Sydney, and outer metropolitan and regional River City (Parramatta) and the Western NSW, including Liverpool, Penrith, South Parkland City) envisaged by the Greater East Sydney, Wagga Wagga, Port Macquarie, Sydney Commission will have its own unique Coffs Harbour and Maitland. The plans are identity and must be planned to maximise being developed using co‑design principles, liveability, productivity and sustainability. and levels of engagement have been positive. To date, a number of workshops In regional NSW, the freight task is expected have been held in each place with local to grow by 12 per cent over the next 20 councils, the Transport cluster, state agencies years. The dominant commodities are coal, and a variety of other stakeholders. grain, steel, forestry products and other agricultural produce. As the global marketplace becomes more competitive, it is critical Shaping the Western Parkland City our supply chains and freight networks are the most efficient possible. Our goal is for Transport for NSW contributes to the NSW farmers, manufacturers and miners to planning of a connected, liveable and make use of the significant opportunities sustainable Western Parkland City. In 2018–19, presented by new and emerging markets. in consultation with local government, we started to investigate integrated transport Our aim is to deliver freight policy and and delivery options for a full North South infrastructure more effectively and Rail Link from Schofields to Macarthur, efficiently by using data to spur innovation and a to connect and economic growth. Publishing freight Leppington to the , data supports evidence‑based policy, via an interchange at the Aerotropolis. improves transparency and accountability, and provides a platform for innovation. The business case also considers developing an East West rail link from Greater Parramatta In September 2018, to allow our freight to the Aerotropolis via Western Sydney customers to plan for freight, we published Airport. This rail link complements the other a freight data page, which includes the rail lines identified in the Western Sydney Strategic Freight Forecasts and the Freight City Deal. The Western Sydney City Deal is Performance Dashboard. The data can be a 2018 partnership between the Australian used as one tool to complement our freight Government, NSW Government and eight stakeholders’ own insights with the aim of local governments. It sets out to deliver on driving evidence‑based investment decisions. a vision of the Western City, supported by The Strategic Freight Forecasts will increasingly the construction of the new Western Sydney enable our freight stakeholders to drill down Airport that will connect the region and the on the movement of different commodities people of Western Sydney to the world. in different areas and plan for the increase of the freight task 40 years into the future.

Achievements • 31 32 Transport for NSW Annual Report 2018–19 • • • • • customer satisfaction. These include: improve road safety outcomes andincrease and regulations were progressed to During 2018–19, amendmentsto legislation Customer reforms residents oftheWestern Parkland City. viable alternative to usingthecarfor services willmake publictransport a The proposed network ofrail andbus in consultation withlocalcouncils. These are beingplannedandevaluated opens in2026, andto theAerotropolis. to theWestern Sydney Airportbefore it of Penrith, Liverpool andCampbelltown bus services from themetropolitan centres We have committed to establishing related crime. and useofstolen parts(re‑birthing), and heavy vehicle theft,exchanging, re‑selling road safety andreduce theincidence of launched inDecember 2018 to improve the Written‑off Heavy Vehicle Register was may beissued the traffic and publicsafety, and offences under offences relating to theprotection of roads, payment oftolls andcharges, provision of including theuseoftollways andassociated infrastructure inNSW ismanagedeffectively ensured that theuseof roads andrelated reshaping theRoads Regulation 2018 be eligiblefor half‑price registration financial year (an average of$15a week) will have spent$780 ormore duringtheprevious owners ofprivately registered vehicles who (an average of$25aweek). From 1July2019, more ontolls intheprevious financial year registered vehicles whohave spent$1300or vehicle registration to owners of privately road users.This provides onefree 12‑month ease thecost oflivingfor frequent NSW toll the Toll Relief Program beingintroduced to commitment to reducing thecost ofliving trailers aspartofthegovernment’s ongoing charges for most caravans andcamper a 40percent reduction inregistration late 2019 is expected to bedeployed state‑ Dubbo area. The NSW DigitalDriver licence suburbs ofSydney, Alburyandthegreater the NSW driver licence inselected eastern ongoing trialsofanelectronic version of Roads Act 1993 for whichpenaltynotices wide in started, following thenomination oftheCentral During 2018–19, planningfor theprecinct the Sydney Innovation andTechnology Precinct. be created for thejobsoffuture, anchoring innovation. Criticalemployment space willalso cultural institutions, fostering collaboration and between business, education, healthand spaces willprovide importantconnections Links across therail corridor andnew public 24 hectares ofgovernment-owned land. for business andthecommunity by renewing and deliver avibrant andwelcoming new place a trulyworld class multi-modaltransit hub, transformation ofSydney Central Station into It hasthepotential to complete the in size andscaleto Barangaroo. opportunity inAustralia, surpassing complex transit-orientated urbanrenewal landmark program isthelargest andmost is unprecedented inAustralia. This The Central Precinct Renewal Program Central Precinct Renewal Project • • • • Renewal Program include: The key benefitsofthe Central Precinct and challengesfor thislandmarkprogram. better understanding oftheopportunities These activitieshave provided Transport a market soundingonmodelsfor delivery. of technical anddesignstudies, aswell soft strategic business case, undertaken arange Transport for NSW has alsoprogressed the for theWestern Gateway. Inthistime, for thePrecinct andrezoning proposals public exhibition ofadraft Strategic Vision Precinct asaState SignificantPrecinct and Innovation andTechnology Precinct. technology businesses aspartoftheSydney provision ofspaces for creative and CBD’s commercial core to thesouth revitalisation andexpansion ofSydney’s businesses to surrounding neighbourhoods better connections for communities and businesses andcustomers new publicspaces for locals,visitors, Circular Quay Precinct Renewal workforce, program and technological changes, as well as changes in the competitive The Government is committed to upgrading environment. The desired outcome is enhanced the Circular Quay ferry wharves, which capability, capacity and service delivery. are required to comply with the Disability Standards for Accessible Public Transport The project will continue until 30 June 2002 in the Disability Discrimination Act 1992. 2020, however, businesses need to have registered with Business Connect by With 64 million public and active transport December 2019 in order to participate. trips to and from the area, Circular Quay is a critical transport interchange in the heart of Sydney. It is also one of ’s most Certificate of Transport visited destinations and a major contributor Management (CTM) to Australia’s $47 billion tourist economy. Transport for NSW is committed to delivering Therefore, the Government is exploring an efficient, safe and successful transport opportunities for a renewal of the Circular service to increasingly diverse customers and Quay precinct, in line with a broader NSW communities. In support of this commitment, Government strategy to integrate land we have partnered with the Institute of use and infrastructure planning to create Transport and Logistics Studies at the more vibrant and liveable places. TfNSW to offer scholarships is investigating a number of options for for suitably qualified individuals from the both upgrading the wharves and renewing community transport sector to undertake the precinct, including seeking innovative the Certificate of Transport Management. design solutions from the private sector. The certificate is a professional development A renewed Circular Quay is aimed at course for staff in the bus and coach industry modernising transport infrastructure; and the community transport sector. The course creating a vibrant waterfront destination is designed to provide knowledge and skills in respectful of Aboriginal and non- management, planning and policy areas that Aboriginal heritage; and stimulating are central to the success of this industry. Australia’s all-important tourist industry. In 2018–19, we offered scholarships to the community transport sector to build capability. Community Transport Eight applicants were awarded a scholarship, Business Connect Project including three Aboriginal women. Transport for NSW partnered with Department In partnership with the institute, we of Industry in March 2019 to establish the continue to encourage and support Business Connect Community Transport Aboriginal staff and staff from culturally and Engagement Project. This project gives linguistically diverse groups to apply for the businesses the opportunity to consult with scholarships and obtain the qualification. a professional business advisor and receive advice to adapt and grow in the current Sydney Working Harbour Study and future operating environment. During 2018–19, we collaborated with Port The project will provide each contracted Authority of New South Wales to engage a community transport service provider range of maritime industry stakeholders to with up to 34 hours of confidential advice identify the issues and opportunities facing and support from experienced business Sydney Harbour and the adjacent foreshore. consultants who will work with industry The Draft Sydney Working Harbour Study to ensure that individual businesses are aims to better understand the growth and structured in a way that will see them future requirements of Sydney’s Working thrive under the new funding arrangements Harbour functions (including for commercial introduced by the Australian Government. and social uses), and is a first step in better The two departments worked closely on understanding the impacts of future growth this project to deliver numerous targeted for both landside and on‑water spaces. engagement activities, and will continue to encourage providers to access the free business advice and business skills training. This initiative is expected to assist providers in managing the array of challenges and opportunities that they are exposed to, such as legislative,

Achievements • 33 34 Transport for NSW Annual Report 2018–19 the Commuter CarParking Program. to provide additionalcarspaces through announced $300millionover four years In June2019, theNSW Government Lapstone andFaulconbridge stations. Roseville, Banksia,Hawkesbury River, Warrawee, Beecroft, Canley Vale, Birron, Wollstonecraft, Petersham, Wahroonga, NorthBexley, Como, soon commence at Mittagong,Fairy Meadow, Rooty Hillcommuter carpark.Construction will Strathfield, and Rooty Hill stations, as well as Wyee, Glenbrook, Hazelbrook, Kingswood, North wharves. Construction continues at Waratah, also completed at CabaritaandRydalmere additional parking.Ferry wharfupgrades were Schofields Station was expanded to provide were openedandthe ground level carparkat Merrylands andPrairiewood commuter carparks and Millthorpetrain stations were completed. During 2018–19, upgrades at HarrisPark, Edgecliff and seamless transfers for allcustomers. support anintegrated transport network Other upgrades have beenundertaken to limited mobilityandparents withprams. to peoplewithadisability, thosewith journeys beginfrom locations now accessible Almost 90percent oftransport customer and Sydney Metro CityandSouthWest. 68 stations undertheTransport Access Program announced accessibility upgrades to afurther In March 2019, theNSW Government and builtnew commuter carparks. upgrades at train stations, ferry wharves Program. We have completed accessibility been invested intheTransport Access Since 2011, more than$2billionhas Transport Access Program Projects will continue untilJune2020. future decisionmaking.The program application ofthesubsidyto inform We continue to monitor theuptake and majority ofNSW receiving coverage. taken upthisinitiative, resulting inthevast Many contracted service providers have Community Transport Service Providers. accredited Transport for NSW subcontracted are subsidised,onaverage, $10pertripby NDIS participants.Eligibleparticipants improve access to affordable transport for The key objective ofthisprogram isto Insurance Scheme(NDIS)transport component. funding to supporttheNational Disability In July2018, we announced $3millionin Residual Transport SubsidyProgram Disability Insurance Scheme Transport for NSW National Western Region Flexible Enabling access to public transport Transport Pilots for disadvantaged customer groups The Western Region Transport Pilot Program We continue to address transport disadvantage provides creative new ways to deliver flexible within the community through concessions transport services to people in remote and offered to children, students, seniors, isolated communities in Western NSW. The pensioners, veterans, war widows and widowers, program aims to meet the needs of the persons with a disability, and asylum seekers. community by improving access to facilities and In April 2019, eligibility for transport delivering a service that is safe and efficient. concessions was extended to holders This program commenced in 2017, and in of Department of Veterans Affairs Gold 2018–19, we continued the bus services Health Cards marked with ‘Totally and initiated to connect Bourke and Brewarrina Permanently Incapacitated’ or ‘Extreme to Dubbo and Tottenham to Dubbo. Disablement Adjustment’. Eligible veterans can now receive a Gold and can Dubbo is a major regional centre providing access both Regional Excursion Daily and medical services and shopping facilities for Country Pensioner Excursion tickets. This the western NSW region. Before this program new entitlement is in addition to existing commenced, customers were not able to entitlements for ex‑defence members. travel to Dubbo and return within the day via public transport. The requirement to stay The Vision Impaired Persons Travel Pass was overnight at Dubbo made the trip onerous updated for 2019 with an embossed pass and expensive for community members. number that assists card holders to identify their Travel Pass. The validation period for the The Tottenham to Dubbo service is flexible as Travel Pass has also been extended to five years. the vehicle type required varies depending on the number of passengers who have booked The Regional Seniors Travel Card is being a particular service. The service offers air- developed to support eligible seniors in conditioning, storage for cold products and regional communities with their travel costs. can accommodate other passenger needs, The card will be available across the 2020 such as wheelchairs and prams. Additional and 2021 calendar years and will provide pick up and drop off points can be arranged eligible recipients in regional NSW with $250 by customers when making a booking, such each year to purchase fuel from participating as Dubbo airport, train stations or hospitals. outlets, pay for taxi travel from participating providers, and pay for rural and regional The Bourke and Brewarrina to Dubbo pre‑booked NSW TrainLink services. day return pilot commenced in May 2018 and delivers a day return service on In 2018–19, we continued our work to simplify Wednesdays and Thursdays by using an the process for seniors travelling to NSW by existing NSW TrainLink coach service. enabling the use of the Opal Gold card for longer than 60 days. We have now worked A new flexible pilot in Broken Hill is in with all states and territories to provide a the final stages of procurement and nationwide initiative for senior travellers. will deliver an after‑hours service on Seniors with a valid Seniors Card issued Thursday and Friday nights and weekends anywhere in Australia, can now apply for an after the regular bus service ceases. Opal Gold Card. These cards do not expire. All three pilots will be evaluated and A new round of the Wheelchair Accessible the outcomes will inform the need for Taxi (WAT) Interest Free Loan Scheme these services on an ongoing basis. was opened in 2018 with five loans being granted to successful applicants for the purchase and/or modification of vehicles as WATs during 2018–19.

Achievements • 35 36 Transport for NSW Annual Report 2018–19 Permanent on‑demandservices were launched for commuters inSydney’s north west, to supporttheopening of Sydney Metro passenger tripshave beendelivered. As at 30June2019, more than35,000 Mudgee, Sapphire Coast andChilcotts Grass. operate inareas suchasMoree, Woolgoolga, commencing inNovember 2018. The pilots NSW are now operational withthefirst on‑demand pilotsacross rural andregional services inrural andregional NSW. Eleven ways to deliver on‑demandtransport of interest to develop new andcreative In 2017, we released arequest for expressions with continued growth eachweek. Patronage across thetrialshasbeenpositive passenger tripshave beendelivered. As at 30June2019, more than390,000 future integrated transport networks. from allpilotsare beingusedto improve have come to anend,insightsandlessons Coast andNewcastle. While somepilots Greater Sydney, lllawarra, theCentral transport pilotservices operating across We launchedeleven on‑demandpublic outcomes andvalue for money. on‑demand modelscould improve customer is to better understand how different The overarching objective oftheprogram efficiently, and atatimethat suitsthem. reach theirdestinations quickly, safely, easily, and pilotcreative new ways for peopleto was launchedinNovember 2016 to identify The On‑DemandTransport PilotProgram On‑Demand Transport PilotProgram that customers are very satisfied andbelieve Customer satisfaction survey results confirm Valentine, Floraville, Jewells, andRedhead. Belmont, BelmontNorth,Croudace Bay, 2019, thearea willbeexpanded to include and Charlestown areas. From 30June Heights, Eleebana,Warners Bay, Gateshead Whitebridge, MountHutton, Windale, Tingira in June2018 andrunsthrough Dudley, Lake Macquarie on-demandservices launched than 55,000 passengers usingtheservice. services launchedinJuly2018 withmore benefit from thepermanenton‑demand Newington andRhodesare continuing to Customers inBurwood, Mortlake, Cabarita, few weeks, allwithouttheneedfor atimetable. permanent on‑demandservices withinthefirst stations. More than8000passengers usedthe option for gettingto thenew Sydney Metro services provide asimpleandconvenient support theopeningofSydney Metro. These for commuters inSydney’s north-west, to Permanent on‑demandservices were launched alternative to otheravailable transport options. the on‑demandservices provide asuperior Delivering every day

We are committed to delivering excellence and improving the transport experience for our customers every day. While we are focused on delivering an optimal transport system for the future, we are also dedicated to making the right decisions for our customers on a daily basis.

Our customers come first Engaging customers through Every day, millions of customers take social media journeys on our public transport and We have continuously analysed customer road networks. Understanding their information needs while expanding experience enables us to put the customer our messaging to new and engaged at the centre of everything we do. target audiences.

Our customer satisfaction survey results The number of customers engaging with our are integral in helping us deliver better social media channels continues to grow as services and we are pleased that customer services such as personalised information satisfaction has steadily improved since we and timely assistance are used. In 2018–19, began measuring it in November 2012. Facebook likes grew by 21 per cent, and Twitter followers increased by nine per cent. Teams During 2018–19, more than 30,000 across the cluster monitored campaigns and customers provided feedback through produced content that reached an average customer satisfaction surveys. Satisfaction of more than five million people per week among our public transport and road on Facebook alone. Keeping customers customers has improved or remained informed was also a key part of operational largely stable through a period of large milestones in projects such as the Station Link network and service delivery expansion. service and the Sydney Metro Northwest. During 2018–19, levels of satisfaction with train, bus, ferry, light rail and metro services remained at or above 89 per cent. Compared with the Improving customer experience same period last year, customer satisfaction using School Drive Subsidy with train and bus services increased slightly, The School Drive Subsidy supports NSW and ferry and light rail services remained stable. families who live in areas where there is no To understand our road customers’ needs, public transport to drive an eligible student expectations and satisfaction levels, we all or part of the way to school. This program surveyed across five transport modes: partly offsets the cost of using a private private vehicles, heavy vehicles, motorcycles, vehicle to drive an eligible student either to bicycles and walking. With the exception of school or the nearest transport pick‑up point. heavy vehicle drivers (70 per cent satisfied), In 2018–19, we implemented a number of levels of satisfaction across these modes customer improvements such as enhancing remained at or above 85 per cent. our website to ensure the wording is more Customer satisfaction with point to customer‑focused and providing additional point transport remained largely stable self‑service handy information guides to assist across the surveyed modes of taxi, customers using the parent portal. The updated ride share and hire car, with levels of information provides clearer explanations on satisfaction at or above 86 per cent. how the subsidy works, explains boarding school eligibility and, for those who are not able to apply digitally, includes a PDF version of the subsidy paper application form. We have also improved customer support via our call centre by providing staff with additional system access and training.

Achievements • 37 38 Transport for NSW Annual Report 2018–19 are inplace to supporttheseefforts. Protocols andoperational arrangements incidents 24 hours aday, seven days aweek. transport network andthemanagementof coordinate operations oftheintegrated with transport operators to manageand During 2018–19, we continued working Network management emergency managementacross thestate. and management,aswell assecurityand the network. This includesincidentresponse occurring andalternative travel optionsacross communication onmajorevents, disruptions and provide customer information and safe andreliable journeys for ourcustomers road operators, we aimto provide seamless, Working closelywithpublictransport and Transport coordination Opal Park&Ride to furtherlocations. Work isalsounderway to investigate extending system andimprove thecustomer experience. trial are beingusedto furtherenhance the The results from thesuccessful OpalPark&Ride has beenimplemented inAustralia. card (Opal) withinboom‑gated carparks integrated withapublictransport smart uses numberplate recognition technology a carparkingmanagementsystem that This innovative approach isthefirst time facilities have alsousedpublictransport. cent ofcustomers usingthecarparking end ofJanuary2018, more than90per Since thistrialwas introduced at the rate inlinewithcommercial parkingrates. free. Non‑publictransport userspay adaily park within18hoursofentry, willparkfor the sameOpalcard whenthey exit thecar and offusinganaccepted Opalcard anduse a publictransport journey by tappingon parking eachday. Customers whocomplete used publictransport withupto 18hoursfree Opal Park&Ride provides customers whohave users whobenefitfrom these facilities. ensure that itisgenuinepublictransport transport. This trialhasbeendesignedto in someareas didnotintend to catch public cent ofpeoplewhousecommuter carparks Previous research showed that upto 46per customers whotravel onpublictransport. protect spaces at commuter carparksfor The OpalPark&Ride trialisdesignedto Opal carparking more than8000incidentseachmonth. Transport ManagementCentre manages and thenew Sydney Metro service. The Sydney Busoperations, regional areas users, ashave Twitter handlesspanning to seegrowth inthenumberofvisitsor last two years. Live Traffic has continued a reduction ofover five minutes onthe clearance timeof36.3minutes, whichis and obstructions, hadanaverage incident routes', includingbreakdowns, crashes Incidents onkey identified'principaltransport with otheroperators andtheircontrol rooms. Transport ManagementCentre works closely 4000 traffic signalsthroughout NSW. The including operational control for more than of systems to enhance network performance, electronic variable message signs,andarange across thetransport andtraffic network, 350 access to more than10,000 CCTV cameras Transport ManagementCentre, whichhas via astate‑oftheart control room at the Monitoring andmanagementisconducted out oftheprecinct, including walking routes. of thisnew stadium, managing access inand CBD. Transport for NSW supported theopening will seemore events coming to theParramatta clearways. The openingofBankWest stadium services, , road closures and implementation of additionalpublictransport and transport arrangements through the than 400majorandspecialevents withtraffic grow. In2018–19, Transport supported more Major events coming to Sydney continue to Major events Operations team successfully managed. which Transport andtheSydney Airport had someofthelargest movements seen, and around theAirportprecinct, andalso the new infrastructure works completed in arriving anddeparting.Christmas 2018 tested where there were large numbersofpassengers resourcing deployed for busy holiday periods Sydney Airportprecinct, withadditional In 2018–19, ourefforts also focused onthe potential cumulative impactsto customers. and activitiesoccurring closeby, andthe consideration to access times,otherworks two years. These requests are assessed with is anincrease of26percent over thelast infrastructure ormaintenance works, which requests are received eachmonthfor More than7700 Road Occupancy Licence Station Link bus services connected customers during Metro upgrade

Managing disruption and included teams from across Sydney Trains, Sydney Metro, bus operators and We manage traffic and transport disruptions NSW Police Force. Together, we monitored associated with major transport and road the new precincts to ensure efficient and infrastructure projects in the Sydney safe access to and from the new metro metropolitan area. We use a holistic precinct stations, provided on‑ground resources to approach to manage and minimise the impact help embed access to these new precincts, of transport works and private developments including way‑finding staff across stations and on customers, businesses and the community. platforms, and communication to customers During 2018–19, we kept Sydney moving by around service disruptions, managed car park deploying strategies and precinct management access, and operated network management to minimise disruption during construction, and incident management across key routes. including Sydney Metro North West, Sydney CBD and South East Light Rail, Parramatta Integrated incident response Light Rail, WestConnex, Northern Beaches Transport for NSW continues to have Hospital works, B‑Line works, Western teleconferences with transport operators, Sydney Road projects, M1 Pacific Motorway including the Sydney Airport Corporation, upgrades, and the M4 Smart Motorway. to identify potential issues during the daily Station Link temporary bus services peak hour. Plans have been developed to commenced from 30 September 2018 and ran minimise impacts on our customers, focusing for a period of seven months to keep customers on multi‑modal transport management. moving between Epping and Chatswood while We manage emergency bus requirements construction of Metro North West continued. across the Transport cluster, which Over four‑and‑a‑half‑million trips includes support for light rail, Sydney were completed as at 26 May when Trains, NSW TrainLink and Sydney Metro Sydney Metro services started. customers and services. This approach allows the network asset owner to focus on During the Station Link operations, strong restoring services while Transport for NSW engagement and communications continued focuses on keeping customers informed and refinements were made to services to meet and moving around the disruption. customer needs. A campaign was deployed under the Tomorrow’s Sydney Program Incident response plans have been to help inform customers of the train line developed to manage major disruption closure, and the introduction of Station Link. at key transport interchanges such as Chatswood, Epping, Parramatta and The Go Live approach used for Sydney Metro Macquarie Park, which ensures all public required enhanced network coordination transport operators are working together. activities through the Joint Operations Centre,

Achievements • 39 40 Transport for NSW Annual Report 2018–19 Information abouttheCommission’s driver eligibility andvehicle inspections. This includesimproving information about the industry portal (online safety tools). information videosto helppeopleusing We are developing demonstration and language to findtheinformation they need. people whospeakEnglishasanadditional English andgraphics willmake iteasierfor accessibility ofthisinformation. Usingplain redesigning ourwebsite to enhance the information for service providers. We began and identifyingrisks,aswell asmore general as creating asafety managementsystem knowledge gaps inareas ofhighneed,such program ofwebinars to address identified In 2018–19, theCommission commenced a an importantpartoftheCommission’s efforts. what they must doto comply withthelaw is Educating industry ontheirobligations and the law andruntheirbusinesses inNSW. point transport services to comply with vehicle, ridesharingandsimilarpointto designed to make iteasy for thetaxi,hire meet thoserequirements. Services are knowledge, capabilityandconfidence to works to ensure participantshave the industry oftheirlegalobligations and The Commission advisesandinforms the competitive market for thewholeindustry. creation ofamore adaptive, innovative and so, theCommission contributes to the point to point transport inNSW. Indoing point transport laws to achieve safer administers andenforces thepointto Commissioner (supported by theCommission) The NSW Point to Point Transport Point to Point Transport Commission to evaluate andfurtherimprove capability. exercise, theoutcomes ofwhichwillbeused resources andcapabilityto asuccessful many stakeholders, we contributed significant the Office ofEmergency Managementand infrastructure. Inclosecollaboration with impacts onroads, bridgesandpublictransport the Hawkesbury–Nepean FloodPlanandits delivered. This involved asignificant test of (Exercise DEERUBBIN)was plannedand emergency managementarrangements During 2018–19, amajorstate‑level test of improve securityoutcomes for ourcustomers. and counter‑terrorism issues inorder to on emergency management,crime, security, Transport for NSW coordinates responsibilities Emergency response was formed andcomprises representatives and Hire Vehicles Industry Assistance Panel to Point Transport reforms. In2016, theTaxi and were detrimentally impacted by thePoint were involved inthetaxiandhire carindustry to provide financialassistance to personswho (AAPS) was created by theNSW Government The Additional Assistance Payment Scheme Assistance Payment Scheme Point to Point Additional vehicles donotcomply across two quarters. a quarterly basisandlicences are cancelled if compliance withthiscondition ismonitored on preference isgiven to customers inwheelchairs, wheelchair accessible vehicles. To ensure access to services for peoplerequiring was established inlate 2018 to ensure adequate A wheelchairaccessible taxicompliance policy uploaded to thewebsite regularly. activity andkey industry statistics are policies andprocedures, compliance Point to Point Transport industry reforms. support theircontinued adjustment to the to working withtaxiservice providers to The NSW Government remains committed June 2019. The AAPS isnow finalised. and allapplications were processed by 30 We received 1258applications for AAPS the information provided ineachapplication. determinations after careful consideration of We reviewed allAAPS applications andmade advisory andsupportservices to applicants. Department ofIndustry to provide independent Business Connect through theNSW Assistance Contact Centre andalsoengaged applications, we established anIndustry To assist applicantsincompleting their documents orotherrelevant information. closing andto request they provide any missing in December 2018 to advisethat theAAPS was determinations. We wrote to allapplicantsagain that shouldbeprovided to assist with applicants requesting any missing information In November 2018, we wrote to identified invite themto applyfor theAAPS. 2018 andagaininSeptember 2018 to to alleligibletaxilicence holders in July and closedinDecember 2018. We wrote AAPS applications openedinJuly2018 were most likely to beinfinancialhardship. directed towards eligibleapplicantswho that additionalassistance payments be NSW Taxi Council. The panelrecommended Premier andCabinet,theTreasury andthe from Transport for NSW, theDepartmentof Fare compliance Growing the regional economy Fare compliance is now considered to be at a During 2018–19, the following Transport world class standard, improving considerably for NSW projects contributed to the since 2012. The non‑compliance rate across the growth of the regional economy. network has fallen from 11 per cent in November 2012 to four per cent in May 2019. This result Fixing Country Roads takes into account the increased patronage The Fixing Country Roads Program aims to levels across all modes of public transport. unlock the economic potential of regional NSW by providing targeted funding for New services contracts – projects on council‑managed roads, bridges Sydney Ferries tender and local truck washes, which will improve freight access and productivity. Under this With the initial Sydney Ferries franchise program, to date, more than $386 million contract expiring in July 2019, we launched has been made available for 302 projects, a competitive tender process in August including projects in 2018 where more than 2018 to appoint the next operations and $135 million was made available to 58 projects. maintenance provider for the ferry network.

The success of the initial seven‑year Fixing Country Rail contract term, which has achieved record The Fixing Country Rail Program provides levels of customer satisfaction and funding for rail infrastructure enhancement operational performance, provided a solid projects that eliminate the connectivity foundation for us to seek further innovation constraints that impact regional freight and value for money from industry. rail services. This project aligns with The request for tender process resulted and complements the Fixing Country in Sydney Ferries (formerly Roads Program by reducing the cost known as Harbour City Ferries) being to market for regional businesses. reappointed in February 2019. The new Under Fixing Country Rail, to date, more contract, which commenced on 28 July than $210 million has been made available to 2019, will represent the most significant 20 projects, including more than $72 million boost to ferry services in decades. made available for seven projects in 2018. Under the new agreement, Transdev Sydney Fixing Country Rail 2019 is a strategic rail Ferries will deliver at least 13 brand new program, with decisions on projects informed ferries, more than 400 additional weekly by the Regional Rail Corridor Strategy, the services across the network and a trial of an NSW Freight and Ports Plan and other key rail On‑Demand ferry service for the . network strategies developed by Transport The On‑Demand ferry trial will connect for NSW. In 2018–19, the program focused selected wharves not currently serviced by on rail infrastructure enhancement projects Sydney Ferry scheduled timetabled services that improve the movement of freight to and with Barangaroo Wharf. Over the initial two from regional NSW. Thirteen projects were years of the contract, almost every ferry route awarded business case funding to determine will see additional services introduced. the economic viability of progressing the projects. New passing loops were completed As the has experienced and commissioned at Rydal and Georges significant population and infrastructure growth, Plains, and new signalling was commissioned this part of the ferry network was a focus of at Wimbledon in the Central West. The new the trial. At least 10 new River Class ferries will loops provide increased network capacity, be injected into the fleet, and consultation will operational flexibility and reliability. commence in late 2019 in relation to plans to deliver around 280 additional services per week Main West Rail Line along the river, which could see wharves such as , Meadowbank and The strategic plans Future Transport 2056 and Cabarita having a ferry arrive every 10 minutes the NSW Freight and Ports Plan 2018–2023 during the peak and every 20 minutes during identify the need to develop a strategic the weekday off‑peak and on weekends. network response to the forecast growth in regional rail freight. The Main West Rail These improvements will be delivered Line is one of the busiest lines on the NSW while also achieving cost savings of Country Regional network. It adjoins the $40 million over the life of the contract. Sydney Trains network at Lithgow and runs through Bathurst, Orange, Dubbo and beyond,

Achievements • 41 42 Transport for NSW Annual Report 2018–19 to provide customers withpublictransport service plansfor the16regional cities ofNSW The 16CitiesProgram willreconfigure the social, economic andtourist destinations efficient journey timesordirect access to key focused andhave notbeendesignedto deliver socio‑economic groups. They are operationally and provide limited convoluted journeys to low Current service plans prioritisethetripto school for health,education andotherkey services. or day social, recreational andcommunity events, they needto getto work, travel to andfrom do notcurrently have access to theservices Future Transport 2056 phases are currently underway. and theprocurement anddelivery and Tweed Headshasbeencompleted projects to bepiloted inWagga Wagga In 2018–19, theplanningphasefor two • • • • implementing thefollowing changes: We willconnect communities by and othervitalservices inregional cities. activities, andaccess health,educational to work, goshopping,supportsocial customers withtransport services to travel to connect regional cities.Itwillprovide seamless multi‑modaltransport journeys Transport 2056 This initiative, stemming from new customers inrural andregional NSW. to better meettheneedsofexisting and approach to providing transport services Transport for NSW hascommenced anew in rural andregional NSW Multi‑modal service planning projects were commissioned inearly2019. Line CapacityEnhancement Program. Both part ofthefirst stage oftheMain West Rail passing loopsat Rydal andGeorges Plainsas corridor. This includedconstruction oftwo capacity andreliability ofrail services onthe projects ontheMainWest to improve the NSW delivered $21.5millioncapacityupgrade passenger andfreight traffic. Transport for Parkes. The lineaccommodates amixof also connecting to theregional centre of with innovative service solutions. meeting theneedsofisolated communities providing end‑to ‑end journey planning cities andsurrounding communities providing day across theweek extending service hoursthrough theday and ‑return journeys to regional centres , seeksto plan anddeliver ‑return journeys connecting identifiedthat customers Future total investment to around $600million,the years. This willbringtheNSW Government’s and cycling infrastructure over thenext four investing afurther$197 millioninto walking Government hasrecently committed to to work orfor leisure andfitness. The NSW people thanever before are walking orcycling The NSW Government recognises that more Active transport the week to better meetcustomer needs. extended hoursthroughout theday andacross and provides efficientjourneys to workwith as university, TAFE andtourist attractions, for better connectivity to key destinations such straightened hubandspoke network, provides network designreduces travel timesthrough a many opportunitiesfor improvement. The new Wagga Wagga andTweed Headsidentified stakeholders. The pilotprogram delivered in of customer co‑design andengagementwith network planswillbedeveloped underamodel services for theentire community. The new the Sydney Harbour Bridgecycleway. ‘missing links’inSydney’s InnerWest and River Bridge, completing theGreenway Bondi JunctionandtheCBD, theNepean Eastern Suburbs Link,abicycle route between We are alsocommitted to delivering the also includesanactive transport corridor. storage andParramatta LightRailStage 1 Metro include dedicated spaces for bike and Southwest Sydney aspartoftheSydney stations beingdelivered across Northwest Avenue. Allofthe31new andupgraded Le-Sands includingabridgeover President cycle andpedestrian pathway through Brighton Stage 1project incorporates anew-shared for pedestrians andcyclists. The F6Extension Mascot bothincludeanew separated path upgrade andtheSydney Gateway Project in infrastructure. For example, theMulgoaRoad also delivering active transport linksand Many ofourmajortransport projects are people to take upthesemodesoftravel. keep peoplesafe whileencouraging more separated paths andinfrastructure, we help continuing to invest intheconstruction ofnew are healthy, active way to travels. By transport system, but walking andcycling relieve pressure onourroads andpublic We recognise that notonlydoesithelp cycle aspartoftheireveryday commute. continuing to encourage peopleto walk and The NSW Government are committed to largest commitment intheState’s history. The NSW Government is focused on cycling Bus replacements projects in line with Future Transport Strategy. The bus replacement program is on track, The strategy identifies the government’s with 289 buses replaced as at 30 June 40‑year vision for transport planning to meet 2019. This is in addition to the 523 school the demands of the predicted population buses that have been replaced to date. growth in NSW. The strategy prioritises the delivery of connected cycling networks within Bus retrofits 10 kilometres of metropolitan city centres by 2026, and within five kilometres of strategic The first round of retrofit work packages is centres by 2036. This vision supports the expected to result in over 230 buses across Greater Sydney Commission’s objective of NSW upgraded with seatbelts, progressively, achieving a 30-minute city, where people by October 2019. As at 30 June 2019, live within 30 minutes of their workplace 65 buses have been retrofitted. or services via active or public transport. Safer point to point transport in NSW Consistent approach to safety The NSW Point to Point Transport We work in partnership with other NSW Commissioner is delivering safer point transport agencies and private sector service to point transport by reducing incidents providers to deliver transport infrastructure through education and compliance activities, and services to the NSW community. We work including advisory visits. The Commissioner’s collaboratively and with integrity to ensure focus is on promoting a culture of that our workers, customers and any members accountability for safety in the community. of the community who come in contact with The Commission ensures industry is complying our business go home safely every day. with their safety obligations and wider During 2018–19, several cross‑cluster working requirements of the Act and Regulation groups have provided information‑sharing through safety auditing, advisory visits, platforms for improving our safety controls education campaigns, on‑road compliance, and to consider innovative approaches to enforcement and investigations. reducing work health and safety issues related During 2018–19, the Commissioner established to antisocial behaviours, suicide prevention an in‑house audit function to enable a more and safer physical transport interfaces consistent and cost‑effective risk‑based between our customers and our services. audit program. Audit staff continue to take Guided by SafeWork NSW, our safety leaders an educational approach to audits, offering have been working collaboratively with safety advisory visits prior to audits and following up leaders across all NSW Government clusters with service providers on their audit results. to share and deliver on our commitment to When necessary, improvement notices are improving safety for the travelling public issued or other compliance actions taken. and local communities. Targets have been Safety standards are monitored through established to deliver on our safety initiatives targeted on‑street compliance activity at in consultation with SafeWork NSW, other high‑risk locations, such as major events NSW Government clusters and our customers. across both metropolitan and regional NSW, such as Splendour in the Grass in Byron Rural and Regional Seat Belt Bay, the Bong Bong Picnic Race Day in Acceleration Program Bowral, and the State of Origin in Sydney. This program aims to ensure that the more The Commission continues to work in than 3000 buses in rural and regional partnership with the NSW Police Force NSW are fitted with a seat belt, either by sharing information, conducting joint through retrofitting or bus replacement. operations and updating police officers in point to point transport law. Ongoing training and Under this program, 415 buses are expected development of the Commission's authorised to be replaced and 1937 buses retrofitted officers ensures that any enforcement action with seat belts. During 2018–19, 97 buses taken is effective and applied consistently. were replaced (63 of these were school buses) and 65 buses were retrofitted Campaigns to target high‑risk issues, such (64 of these were school buses). as harassment of drivers and passengers, have commenced and combine education, advice and enforcement. In December 2018, the Point to Point Transport Commissioner

Achievements • 43 44 Transport for NSW Annual Report 2018–19 • • • • • • are sixpriority areas for action: Under theRoad Safety Plan2021, there period at 9.4 fatalities per100,000 people. more thanfour timeshigherover thesame However, inregional NSW, thefatality rate was at arate of2.2fatalities per100,000 people. fatality rate inmetropolitan NSW iscurrently metropolitan NSW andtherest ofthestate. The 100,000 people. There is adisparitybetween ending June2019 is4.6fatalities per The estimated fatality rate for the12months June total since 2012 (with386fatalities). 388), butisthethird highest 12monthsending 2018 (basedonaprovisional fatality total of than intheprevious 12monthsendingJune equates to 21fewer fatalities (five per cent) were 367 fatalities (provisional total), which During the12monthsto June2019, there of trauma‑related death andinjuryinNSW. Road crashes are oneoftheleadingcauses levels) by at least 30percent by 2021. to reduce road fatalities (from 2008–10 2018), whichoutlinesaninterim target Road Safety Plan2021 (released February on theinitiatives anddirections setby the by 2056.We are doingthisby delivering 2056 aspirational visionsetby We are working towards thelong‑term Road safety place to improve driver andcustomer safety. have appropriate processes andprocedures in participating services demonstrating they point transport law hasincreased withall result, industry compliance withpointto participants to highlighttheissues. Asa the Commission worked withindustry In conjunction withthepubliccampaign, in pointto pointtransport vehicles. any harassment witnessed orexperienced campaign, callingonthecommunity to report launched the‘Every rideshouldbeasafe ride’ building asafe future. new andproven vehicle technology building asafer community culture using theroads safely liveable andsafe urbancommunities saving lives oncountry roads ofzero trauma onthetransport network Future Transport construction with48completed intheLiveable Country Roads Program are while71 under with 123completed intheSaving Lives on as at 30June2019, 199are underconstruction reduce intersection trauma. Oftheseprojects, on crashes, improve pedestrian safety, and high‑risk curves, reduce runoff road andhead urban communities. These projects improve country roads andsupportliveable andsafe Safer Roads Program, aimingto save lives on total expenditure of$120.7 millionunderthe under construction completed, with171 witha During 2018–19, there were 270 projects road usersincludingpedestrians andcyclists. safety upgrades to better protect vulnerable and Safe UrbanCommunities infrastructure on country roads, and$180millionto Liveable upgrades to reduce fatalities and serious injuries Lives onCountry Roads infrastructure safety Government isinvesting $640 millioninSaving Over thefive years from July2018, theNSW Liveable andSafe UrbanCommunities Saving Lives onCountry Roads and time to cross before traffic startsturning. turning vehicles, by givingpedestrians more sites across NSW to protect pedestrians from Traffic signals were upgraded atmore than460 crossings andpedestrian refuges. around schools, includingraised zebra pedestrian safety infrastructure upgrades flashing lights at 504 school zones and140 the installation ofadditionalschoolzone completed inAugust 2018. This included improvement program around schoolswas A $10millionpedestrian infrastructure and enforcement campaignsinregional NSW. other side’andfour level crossing awareness safety education campaign,‘Don’trushto the The program alsofundedthelevel crossing of theLevel Crossing Improvement Program. eight majorupgrades, were delivered aspart concept anddetaileddesignsfor afurther during 2018–19, four majorupgrades, plus To improve safety at railway level crossings country roads are peoplelocalto thearea. more than70 percent ofthelives lost on news’ to regional NSW drivers. On average, statistics for thefirst time to provide ‘new communicated localarea seriousinjury the ‘Saving Lives onCountry Roads’ campaign make safer choices whendriving.Inaddition, drivers’ behaviours andencourages themto the ‘Yeah…NAH’ messaging, whichchallenges In 2018–19, thecampaigncontinued to focus on and Safe UrbanCommunities Program. Using the roads safely July 2018, legislation has been in place to enable the use of new camera technology The Road Transport Legislation that can detect and capture illegal mobile Amendment (Road Safety) Act 2018 phone use and deter unsafe behaviour. commenced on 1 July 2018. This amended the Road Transport Act 2013 to: The Enhanced Enforcement Program continues to deliver high‑visibility police road • strengthen penalties and establish clearer safety enforcement in addition to normal powers for police to take licensing action operations to deter unsafe road use. in cases where a driver is charged with, or convicted of, driving under the influence The NSW Government is spending $250 of drugs million over five years from July 2018 for • include cocaine within the roadside oral fluid enhanced enforcement, including 50 additional drug‑driving testing regime highway patrol officers, training for up to 1000 general duties officers in speed enforcement, • enable enforcement of camera‑detected increased roadside alcohol testing, and a mobile phone use offences. doubling of mobile drug testing to 200,000 In September 2018, the NSW Government tests by 2020. During 2018–19, almost 214,750 passed drink driving legislation to deliver additional on‑road enforcement hours were reforms, including: committed through this program, more than 138,300 roadside mobile drug tests were • mandatory alcohol interlock devices that conducted, and 48 out of the 50 additional prevent vehicle ignition if the driver cannot regional highway patrol positions were filled. pass an alcohol breath test for all middle range prescribed concentration of alcohol We delivered four level crossing police offenders (Interlock licence holders are enforcement campaigns in regional NSW, and required to have a zero blood alcohol three bursts of the ‘Don’t rush to the other side’ concentration when driving) level crossing safety education campaign under the Level Crossing Improvement Program. • the option for vehicle sanctions at the roadside for high‑risk repeat drink We continued to support the Safer Drivers driving offenders, including number plate Course with more than 129,600 participants confiscation or vehicle impoundment progressing to their provisional licence since • licence suspension and fines for lower it began in 2013, including more than 28,500 range drink driving and drug presence learners completing the course and progressing first offenders to their P1 licence between July 2018 and June 2019. In April 2019, the Disadvantage Initiative • power to introduce enhanced education eligibility criteria were expanded to offer free requirements for drink and drug places to participants of the Driver Licensing driving offenders. Access Program, giving more learners from On 1 September 2018, a new road rule requiring disadvantaged backgrounds the opportunity to drivers to slow down to 40km/h when passing access the benefits of undertaking this program. stationary emergency vehicles displaying blue or red flashing lights commenced on a Building a safer community culture 12 month trial basis. The rule was supported During 2018–19, we continued to ensure that by a community education campaign and children and young people in NSW develop the safety and traffic impacts were closely an understanding of how to use the roads monitored over the trial period. Following safely through curriculum‑based road safety the trial and further consultation a number education and our partnership with the NSW of amendments were made with it becoming education sectors. Classroom resources and a formal Road Rule in September 2019. support are provided to teachers in all NSW To deter unsafe road use as a result of schools and early childhood services through distraction, regulations came into effect the $5 million Road Safety Education Program. in September 2018 that increased the We also provided community groups across number of demerit points for mobile NSW with the opportunity to implement local phone offences from four to five points grassroots road safety initiatives through (10 during double demerit times). our Community Road Safety Grants. In As part of the Road Safety Plan 2021, 2018–19, we funded 34 grants to a total of the NSW Government outlined plans to $400,000, ranging from $1650 to $30,000. investigate camera‑based technology to enforce mobile phone use offences. From

Achievements • 45 46 Transport for NSW Annual Report 2018–19 the results onthechildcarseat website. an additional21childcarseats andpublished The ChildRestraint Evaluation Program tested results as partofMotorcycle Awareness Month. tested 30motorcycle helmetsandreleased the Assessment ofSafety HelmetsProgram, which We alsoassisted theConsumer Rating ratings andUCSRofoldervehicles. encouraged consumers to checktheANCAP campaign that promoted safer cars,and In 2018–19, we partnered withANCAPina sold inAustralia hadafive ‑star ANCAPrating. In 2018–19, 90percent ofallnew lightvehicles safety ratings for 35 lightvehicles in2018–19. Assessment Program (ANCAP),whichreleased We contributed to theAustralasian New Car available for purchase for less than$10,000. 2016. Many ofthesafest vehicles rated are Australia andNew Zealand between 1987 and crashes, andtwo millioninjuriesacross more thaneightmillionpolice‑reported 1996 and2016, basedondata analysed from 296 vehicle modelsmanufactured between protects adriver inacrash. We have rated provide information abouthow well avehicle Used CarSafety Ratings (UCSR).These ratings second‑hand cars,we publishedthe2018–19 To helpconsumers choosethesafest road safety technology New andproven vehicle andother the previous limitof under12years). to rideabicycle onafootpath (upfrom allowing children agedunder16years to protect vulnerable road usersby On 23July2018, anew rulecommenced promote safe behaviours ontheroads. behavioural communication campaignsto delivery ofhighly for safe work and industry embedaroad safety culture A Guidefor Employers’ to helpemployers the launchof‘Road Safety andYour Work: Other initiatives undertaken in2018–19 include across more than80communities. 578 provisional licences beingachieved this resulted in737 learnerlicences and and retain theirdriver licence. In2018–19, people anddisadvantaged peopleto obtain Access Program, whichassists Aboriginal We continued to deliver theDriver Licensing ‑related travel, andthe ongoing ‑recognised andeffective roads andtheroad environment safer. base andknowledge onhow to make the During 2018–19, we advanced ourevidence Building asafe future in allcategories that meetthesecriteria. mean that there are now lightvehicles available Recent initiatives by vehicle manufacturers cameras and/or sensors(subject to availability). form oflanekeep assistance andreversing vehicles to have Auto Emergency Braking, some addition to thefive‑star ANCAPrating, light Procurement Policy, whichnow requires, in change intheNSW Government LightFleet We provided technical supportfor the produce effective protective clothing. for riders,andencourage manufacturers to clothing that aimsto improve information is aworld‑first rating system for motorcycle launched inSeptember 2018. This program associated website, whichwas formally Clothing Assessment Program andan We ledthedevelopment of theMotorcycle an importantstep insettingthosetargets. median androadside barriers.This work is road network withsafety features, including five‑star roads, andtheproportion ofthe for theproportion oftravel onfour ‑ and Government hascommitted to settingtargets Under theRoad Safety Plan2021, theNSW and tools to designandbuilda safe future. safety, sothey have thelatest knowledge practitioners intheSafe System androad to train andsupportroad infrastructure to transport safety inNSW, we continued which requires asafe system approach In alignmentwith safety for motorcyclists andothervehicles. Tactile LineMarkingto ensure they deliver also commissioned research into Audio ‘forgiving’ ifhitby amotorcycle rider. We designs andsignposts to ensure they are This includedtesting roadside barrier Future Transport 2056 , Maritime safety Cyber security During 2018–19, the following programs were In line with Future Transport 2056, Transport for delivered in collaboration with Roads and NSW has increased its cyber security capability Maritime Services and other government and and during 2018–19 we have continued to focus non‑government maritime safety partners. on maturing this capability. We have invested in the Cyber Uplift Program that reduces risks • Wear a Lifejacket: this program aims to raise to critical assets to ensure a safe, secure, awareness of the need to wear a lifejacket, and resilient transportation system. A risk the importance of lifejacket care and service, management tool has been deployed to track and the consequences of not wearing a and manage risks across Group Information lifejacket. It includes a behavioural change Technology and key areas of the cluster. campaign, 'Wear a Lifejacket, Don’t Risk Your Cyber maturity is a multi‑year journey, of which Life', and the Old4New Lifejacket Program the Transport cluster is starting year two. • Personal Watercraft: this program includes Cluster‑wide cyber security capabilities have a trial compliance camera program at the been assessed for maturity and accountable Georges River, additional funding for Marine business partners have been identified. A plan Area Command NSW Police to undertake for further maturing these cyber capabilities enhanced enforcement operations and a over the next three years is in place and in line behaviour change campaign, 'Stop it or with the cluster‑wide cyber security strategy. Cop it'. Work on enhancing Transport’s Security Event Both of these programs are in the Maritime and Incident Platform has significantly increased Safety Plan, launched in 2018. This plan the visibility of the transport digital ecosystem, outlines the initiatives being taken to further enabling different accountable teams to reduce the rate of fatalities and serious injuries more proactively manage our digital systems on NSW waterways by 30 per cent by the and protect them against cyber‑attacks. end of 2021 compared with 2014 levels. The plan’s long‑term vision is to achieve zero fatalities and zero serious injuries by 2056.

We also continued to work with other agencies to deliver the Marine Estate Management Strategy to enable safe and sustainable boating.

Achievements • 47 48 Transport for NSW Annual Report 2018–19 Sydney Metro NorthWest construction. by thetemporary closure oftherail lineduring (known asStation Link)to customers affected plans, includingthereplacement busservices customers ofthechangesto theirdailytravel programs. These were delivered to inform delivered aseriesofbehaviour change throughout Greater Sydney in2018–19, we With majorconstruction works continuing informational appeals,insightsanddata. outlines theenhanced useofpositive and overarching communications strategy that safety advertising, we developed anew Following anindependentreview ofroad 30 percent from 2008–10 levels by 2021. and itstarget to reduce road fatalities by NSW to supporttheRoad Safety Plan2021 programs across regional andmetropolitan education, sponsorshipandpartnership road safety advertising campaignsand to invest inacomprehensive program of and onpublictransport. We continued safe behaviours onourroads, waterways, communication campaignsto promote We delivered several new behavioural payments across theSydney Trains network. services, andtherollout ofcontactless campaigns, Opalandticketing, on‑demand fare compliance, busandtrain recruitment the launchofSydney Metro NorthWest, service changes.Programs ofwork included new initiatives, andsupportmajorproduct and behaviour changeto keep peoplesafe, launch transport, increase patronage, encourage campaigns to enhance thepositioningofpublic During 2018–19, we undertook marketing raising awareness Changing behaviour and Leading innovation

Transport is in a period of immense growth and change. We are more mobile than ever and our lives are more interconnected. Technology presents opportunities – new ways to travel and plan journeys, and new ways to deliver cutting-edge services to our customers.

New technologies occupancy levels, allow customers to pay with their debit/credit card, and provide The Future Transport Technology Roadmap school students with an Opal Student card.

The Future Transport Technology Roadmap We also extended our real‑time train is putting NSW at the forefront of using occupancy data, available in digital public innovation and emerging technologies to deliver transport planning applications, onto the better transport services. Released in April 2017, passenger information displays on station the Roadmap was based on extensive industry platforms. This allows our customers to input and identified the next generation of make better decisions about which carriage technologies that can be applied to transform they want to board as the service arrives. service delivery, better connect communities and enhance the customer experience. Smart Innovation Centre – new automated vehicle trials In May 2018, we launched the Future Transport Digital Accelerator to find innovative solutions The Smart Innovation Centre is leading a to some of our big transport challenges, while growing portfolio of automated vehicle trials achieving better outcomes for customers. in NSW that are aligned to outcomes in It supports collaboration between private Future Transport 2056. Developed through industry, researchers, entrepreneurs and partnerships with industry, the trials will digital start‑ups. We have formed partnerships identify how technology can improve safety with Amazon Web Services, Cisco, the and mobility, and the role it can play in Commonwealth Bank, Google, Mastercard, providing new and innovative transport Microsoft, Optus and Telstra. Over 2018–19, we services to customers in metropolitan and have tested and trialled new technologies such regional NSW. This technology has significant as Artificial Intelligence and Internet of Things potential to improve outcomes for our (IoT) to improve transport planning and service customers while an important role of these delivery, along with new service offerings such trials is to contribute to the development of as Mobility as a Service and Last Mile Freight. the regulatory, policy and safety frameworks for connected and automated vehicles. In December 2018, using the latest in near real‑time data and machine learning During 2018–19, we conducted two additional technology, we launched a dashboard that trials at Armidale, with Armidale Council, informs the executive team in near real time Easymile, Transdev and the University of of the number of customers on the public New England, and in Coffs Harbour with transport network, a prediction of customer , Coffs Harbour Council, Easymile volumes for the rest of the day and tomorrow, and Via On Demand. An Expression of along with customer trip plans, feedback, call Interest was also conducted to scale centre volumes, road congestion, and late- automated vehicles onto the road network. running services. The technology has also been trialled in the Rail Operations Centre to better inform train recovery decisions.

In March 2019, we trialled Account Based Ticketing technology with Kiama and Ulladulla bus services, enabling us to track regional buses in real time, determine

Achievements • 49 50 Transport for NSW Annual Report 2018–19 and theCentral Coast/Newcastle Line. Kiama, theBlueMountainsLine to Lithgow, including theSouthCoast Lineasfar as and across ourelectrified rail network, The system isbeinginstalled ontrain fleets crews onthistrack portionsince. safety benefits for passengers andtrain Wickham andCockle Creek, providing service ofthesystem was achieved between On 29March 2019, the first passenger trains operate withinthepermitted speedlimit. benefits andmore reliable services by ensuring This project willprovide additionalsafety Automatic Train Protection technology. the electrified rail network by delivering new Transport for NSW isboosting safety across Automatic Train Protection Project Customers cannow useanAmericanExpress, Mastercard orVisa card orlinked device ontheOpalnetwork card, orbuyanOpalsingletripticket. a needto purchase ortop upanOpal for visitors simpleasthere isnolonger paying for travel. Italsomakes travelling and offers increased customer choice when system ofitskindintheSouthernHemisphere Transport for NSW was thefirst to launcha Mastercard, Visa orAmericanExpress Card. pay for travel onpublictransport usingtheir quick andeasy way for ourcustomers to Contactless Transport Payment (CTP) isa same fares andtravel rewards coverage oftheOpalnetwork and Contactless payments –complete have beentaken usingCTP. To date, more than7,500,000 trips the expansion to allOpal‑enabledbuses. card fares andtravel rewards, andbegan July 2019, we offered customers Opal Adult to alltrain, ferry andlightrail services. In Amex andVisa cards, andextended payments November 2018, we expanded itto include to Circular Quay ferry service inJuly2017. By We launchedCTPwithMastercard ontheManly approximately 10minutes less thanin2011–12. decreased to 28.40minutes in2018–19, Truck turnaround timesat Port Botany over(just onepercent) from 2017–18. equivalent units), an increase of26,670 TEUs 2018–19 was 2,640,376 TEUs(twenty Total throughput volume at Port Botany in of rail inand outofPort Botany. at Port Botany Railandthethroughput Optimisation Group to improve efficiency stakeholders through thePort Botany Rail The centre isworking withkey Port Kembla andRegional NSW. landside supplychainat Port Botany, better coordinate theactivitiesof Coordination Centre in2014 to We established theCargo Movement Movement Coordination Centre Innovation at Port Botany –Cargo ‑foot Transport Connected Bus Connected Automated Vehicle Trials Technology has changed the way people We are leading a growing portfolio of in urban areas interact with transport. In automated vehicle trials in NSW that are 2018–19, we began working with leading aligned to outcomes in Future Transport technology providers with the view of 2056. Developed through partnerships creating a better experience for our with industry, the trials will identify how regional customers and operators through technology can improve safety and mobility, the Transport Connected Bus Program. and the role it can play in providing new and innovative transport services to customers As the program is rolled out, we will in metropolitan and regional NSW. provide innovative technology solutions to empower regional customers with real or This technology has significant potential to near real‑time information from Transport improve outcomes for our customers and websites and mobile apps, including to contribute to the development of the location and estimated arrival times. regulatory, policy and safety frameworks for connected and automated vehicles. Operators will also be able to keep services running on time and connect with customers Connected and Automated Vehicle technology in new ways. They will have access to valuable is emerging rapidly, and has the potential service data to help streamline operations, to significantly improve safety, mobility improve customer safety and assist in and productivity outcomes for passenger future service planning and budgeting for transport and freight customers across NSW. service and bus fleet requirements. With NSW has developed a significant program sound patronage information, they will also of work to set the strategic vision for this spend less time manually collecting and technology and prepare to unlock their validating service data for reporting. wider scale benefits by developing trials Phase one of the implementation of the that encourage innovation and create Transport Connected Bus Program will start a pathway to mass deployment. in the last quarter of 2019. It will include the In 2018–19, Transport for NSW, along with centralised collection and publishing of rural a significant number of partners, had fully bus timetables and route information to our automated shuttles operating in real‑world Trip Planning (transportnsw.info) website and environments. The projects included: Open Data. Using our data channels, developers can create the next generation of real‑time • the NSW Smart Shuttle at Sydney Olympic transport apps. This means members of the Park, which explores how this new public can access live Transport timetables technology can improve customer mobility and other datasets via these data portals. and interact safely with others within the precinct The program will trial operational technology to enable the tracking, patronage counting, • the Armidale Regional Driverless Initiative and contract performance reporting of trial, which successfully operated a about 3000 vehicles operating under rural timetabled transport service to the University and regional bus service contracts. of New England campus • the Coffs Harbour ‘BusBot’, which operated a world‑first on‑demand automated shuttle service for residents in the Marian Grove Retirement Village.

In 2018–19, we started development of a trial in Dubbo, which will begin testing in 2019–20 and use a crew‑cab utility, retrofitted with automation capabilities, to provide automated ride share services between Dubbo Airport, Dubbo CBD and Taronga Western Plains Zoo. The trial will also explore the development of kangaroo detection and avoidance technology, which has the potential to save lives on regional roads.

Achievements • 51 52 Transport for NSW Annual Report 2018–19 Opal cards duringthispeakperiod. Concessions cards andrenewed 500,000 2019. Transport issued 250,000 new Opal the new school year inJanuaryto February business peakperiodfrom thebeginningof improved customer experience duringthe performance to deliver asignificantly increased processing capacityandsystem Opal card solution during 2018–19. This redesign theend‑to ‑end Concessions of more than$3millionto moderniseand Transport for NSW made aone‑offinvestment Concessions Opalcard solutions Automated vehicle duringtrial and development community. We continue to industry, we work closelywiththeresearch collaborative trialsandpartnershipswith environmental conditions. Inadditionto vehicle technology undervarious road and infrastructure withavailable automated the compatibility ofSydney’s motorway vehicle manufacturers. The trialassessed trial inpartnershipwithTransurban andeight Automated Vehicle Infrastructure Initiative In October 2018, we completed the community benefitsfrom these vehicles. five years to prepare for andmaximise and setsdirections andactionsfor thenext Vehicles Plan was launchedinJanuary2019 The NSW Connected andAutomated the benefitsofautomated vehicles for NSW. mobility focused research projects to accelerate Research Centre to establish safety and Centre for FieldRobotics iMove Cooperative collaborate withSydney University’s Australian success andfinancialsustainability. financing optionsiscrucial to our long‑term streams. We recognise that usinginnovative our assets to create sustainable revenue strategic solutionsviabetter leveraging by encouraging ourpeopleto develop of cost reduction andrevenue increase During 2018–19, we aimedto create aculture ensure optimal delivery oftransport services. savings measures, whichare implemented to managing theongoingprogram ofefficiency controlled financialmanagement. This included governance processes that enableflexible yet To achieve this,we usedstrategies and maritime andpublictransport assets. and to buildandmaintainroad, freight, to deliver andgrow transport services, manage theTransport cluster’s budget During 2018–19, we continued to Managing ourbudget Reducing fare evasion Outcome budgeting is the framing of financial at airport stations and performance information in the sector to focus on outcomes for the people of NSW. By In January 2019, we implemented changes shifting the focus from the amount of money at the airport stations to prevent customers being spent on activities or services to what with high negative balances on their is accomplished with resources provided, Opal cards exiting at these stations. outcome budgeting aims to improve the quality As of the end of June 2019, more than 88,000 of public spending, improve accountability customers were required to top up their Opal for resource use and encourage innovation, cards before exiting. This has reduced negative contestability and cross‑cluster collaboration. exit risk by more than $1.2 million for 2018–19. Regional Community Drive financial sustainability Infrastructure Program Our Financial Sustainability Program has The Regional Community Infrastructure an explicit focus on being smarter with Program delivers transport, community and taxpayers’ money. By taking a holistic view economic benefits to regional areas of NSW of our organisation, we are seeking ways through the repurposing of non‑operational to recover more of our costs and allowing and/or life expired transport assets. The reinvestment into improved services and program has three main areas of focus. customer technologies for the future. Financial sustainability takes both a near‑term and Property repurposing longer‑term view, working with our people and Identifies redundant land and property our industry partners to eliminate activities assets and engages with local communities that do not add value to our customers and and councils to seek ideas for improved communities, and investing in initiatives and precincts and places for community benefit technologies that will enable a more effective and local economic stimulus. By partnering use of Transport’s resources. The program with all levels of government, community harnesses the knowledge and experience of and industry on possible solutions, including our workforce, recognising that many of the funding sources and delivery, a sustainable best ideas come from those who work daily program of initiatives has been developed. to provide services to our customers, but also Current initiatives underway include: the seeks to incorporate leading practice from Byron Bay Rail Precinct redevelopment, other jurisdictions and other industries. Big Little Histories of Canowindra art festival, Bathurst Railway precinct and Financial Management Transformation museum, and the Mudgee Rail precinct. Transport for NSW continues to support NSW Treasury’s ongoing financial reform program, known as Financial Management Transformation, which aims to improve financial governance across the NSW public sector.

This year saw the enactment of the Government Sector Finance Act 2018 which introduces a greater focus on performance, transparency, accountability and efficiency with respect to financial management within Transport agencies and throughout the government sector. Transport for NSW has worked with the cluster to facilitate a realignment of our budgeting and reporting during 2018–19 to reflect outcome budgeting that was introduced during the 2017–18 Budget.

Achievements • 53 54 Transport for NSW Annual Report 2018–19 and offenders through thisprogram. outcomes are delivered for bothcommunities support theSecond Life Program. Tangible and large-scale pre‑fabrication works to establishment ofcommunity gardens, work, includingimprovement ofrail precincts, engage minoroffenders insite maintenance A partnershipwithCorrective Services to Changing outlooks • • to come. Successful initiatives include: individuals across thestate for many years to maximisethebenefits to communities and months to ensure that Second Life continues rolling stock that willberetired inthenext 18 Work hasbeenundertaken in2018–19 to identify delivers animmediate andtangiblebenefit. community to ensure that therepurposed asset partners andNGOs,feedback from the other government agencies,service delivery open, respectful andagilerelationships with repurposing inNSW. Itssuccess relies on of-government strategic lensto asset underpinning Second Life bringsawhole- The broad‑reaching collaboration effort groups andvictimsofdomestic violence. communities, young people, homeless services includingthoseto Aboriginal to supportthedelivery ofwrap‑around from service andthenadapted andused and ITequipment.These are removed buses, railway carriages,office equipment end‑ofservice‑life transport assets including challenges through therepurposing of regional, societalandintergenerational Seeks to address theevolving numberof The Second Life Program the community. Indigenous students to display their artto into astatic artgalleryto enableyoung Kempsey: conversion ofa14.5metre bus month, thebustransported 488students mentoring andjobplacements. Initsfirst the maincampusto promote collaboration, Macksville: connects TAFE students with containing key projects that willhelpdefineour our People Strategy consists offour key pillars, Along withourPeople at theHeartprinciples, positive impactoncustomers. will enableusto furtherextend our robust approach to ourpeople, which on customer experience andbuilda The timeisrightto learnfrom ourfocus customers, community andpeople. culture that willallow usto deliver for our help create thenecessary organisational increasingly engagedworkforce that will Our People Strategy willhelpusbuildan working for Transport towards 2056. work they willdoandhow itwillfeel the typeofworkforce we willneed,the We want to excite ourpeopleby demonstrating support ourworkforce initsdelivery for 2056. Strategy, we needacorresponding strategy to As we work towards theFuture Transport People Strategy to deliver for ourcustomers andthecommunity. solutions andengageempower ourpeople across theTransport cluster to co‑design Next year willseeusbetter harness theideas to say, butalsowhat they want to do. not onlydiscover what ourpeoplehave that matter for ourcustomers –we will is criticalinorder to achieve outcomes A better understanding ofourpeople unlocks creativity andcollaboration. work experience andenvironment that act, thinkandlead,combined witha a workforce that frees peopleto listen, experience for ourcustomers, we need To deliver thebest possible journey • • • • program ofwork intheshortandlongterm: people andculture foundations. people experience culture, engagementandleadership future workforce strategy Other key people enablers that were also implemented strategies for attraction, delivered this year include: retention as well as executive sponsorship to support and advance increased diversity. • our largest and most successful Leader Alliance ever – over 580 delegates attended In 2019–20, we will continue to identify our flagship leadership event focused on opportunities and develop plans to increase building the capability of our senior leaders female and Aboriginal representation in • we launched a cluster-wide leader forum to senior and non‑traditional roles. Our focus on improve: people with a disability will also increase. – confidence from our leaders that we are Women in leadership listening and responding The Transport for NSW executive endorsed – common questions answered an aspirational Transport cluster target of – visible leadership and content from 34 per cent of women in leadership roles the Secretary to cascade through for the 2018–19 financial year. As at June the organisation 2019, we had 30.7 per cent of leadership – support for our leaders to drive the roles held by women in the cluster. This change in a positive way throughout was up from 28.3 per cent at June 2018. the organisation This year we strongly encouraged, on an • we launched a streamlined Performance if-not-why-not basis, a minimum of 50 per Development Review (PDR) process across cent women on interview shortlists for senior the cluster, better aligned with the culture executive and senior manager roles, and saw we need to succeed and focused on the six more cohorts through the Connecting conversations our people should be having Women Forum for future leaders. Transport with their leaders for NSW sponsored a range of community engagement activities including the University • our streamlined talent acquisition processes of NSW Women in Engineering and University have resulted in a cluster-wide 89.1 per cent of Wollongong STEM Camp for Girls. satisfaction score with our hiring managers and better overall care of our candidates, Aboriginal employees who are also our customers. In 2018–19, Aboriginal representation increased from 1.4 per cent to 1.9 per cent across the Driving diversity – women cluster, and we implemented a number in leadership and Aboriginal of strategies to improve the recruitment, employment development and retention of Aboriginal people Inclusion occurs when diverse people (e.g. across our workforce. This year, we matured of different ages, cultural backgrounds and our approach to diversity and inclusion with genders) feel valued and respected, have targeted recruitment campaigns, Aboriginal access to equal opportunities and resources, Maritime Services Traineeship programs and and can contribute their perspectives and VET Cadet programs. In addition, we employed talents to improve the organisation. Creating 12 Aboriginal trainees and apprentices. an inclusive workplace is fundamental More than 440 people attended our Aboriginal to maximising diversity to represent the Cultural Education Program and 11 Aboriginal customers and community we serve, and employees graduated from the Aboriginal creating a successful organisation. Career Development and Mentoring Program During 2018–19, we celebrated events such with ten senior service leaders being mentors. as International Women’s Day, Harmony We also supported our Aboriginal employees Day, NAIDOC Week, National Reconciliation by providing access to opportunities, such Week, Wear it Purple Day, International Day as the cluster‑wide Aboriginal Staff Forum. Against Homophobia, Biphobia, Interphobia We launched our Reconciliation Action and Transphobia (IDAHOBIT), and the Sydney Plan in August 2019, which will see further Gay and Lesbian Mardi Gras to support improvements in Aboriginal outcomes over our commitment to workplace diversity. the next two years. We continued to focus on increasing representation of women in leadership roles and the representation of Aboriginal people at all levels of responsibility. We

Achievements • 55 56 Transport for NSW Annual Report 2018–19 in the‘Delivering Infrastructure’ category. were awarded for outstanding achievements with sixfinalists andtwo winners.Bothwinners priorities. In2018–19, we were well represented progression towards theNSW Premier’s categories to showcase achievements and non‑government sectors. There are 13award their peersandpartnersintheprivate and and contributions ofpublicservants and recognise theoutstanding achievements The Premier’s Awards for PublicService Secretary’s Award for IndividualExcellence. Inclusion, Project Team oftheYear, andthe of theYear, ChampionofDiversity and specialist awards: for Outstanding Talent categories alignedto ourvalues andfour employees were recognised inten award the Transport cluster. In2018–19, our achievements ofemployees from across The Transport Awards celebrate the Showcasing employee excellence part‑time work aspartofajobshare team. the numberofemployees whotake up connect possible jobshare pairs,to increase and managershelpsadvertise and information andresources for employees trialling ajobshare platform that provides shift androstered workers. We are currently to supportflexible options,particularly for to lookat how teams canwork differently partnered withthePublicService Commission additional ways ofworking flexibly. We locations, working from home, andexploring use offlexible hours, working from alternative Our Flexibility Works Program promotes the to assist transition backinto theworkplace. and theirmanagersthroughout parental leave program that provides supportto employees We alsorolled outtheStaying Connected, a managing flexible working withintheir teams. that helpmanagersfeel confident adoptingand Inclusion andManagingAgile Teams programs We continued to roll out theConscious help thembest balance work andlife. discussions aboutflexible solutions to culture andencourage employees to have lead flexible teams, buildaflexible working build capabilitiesthat enablemanagersto not, why During2018–19, not’. we worked to to makingalljobsflexible onthebasisof ‘if We supporttheNSW Premier’s commitment Flexible working practices • undertaken during2018–19 include: innovation. Key transformation activities an enablerfor mobility, collaboration and environment that turnstechnology into of amodern,cluster‑ Transport for NSW supportsthedelivery services to ourpeople Provide customer-centred 2019 Australia Day HonoursList. and three employees recognised onthe Top 50NSW PublicSector Women List senior leadersnamedontheinaugural In addition,we hadfive inspirational • • over thecoming year, willfurtherimprove deployment ofnew features andcapabilities ways ofworking. Training, combined withthe experience andintroduce new andbetter to allstaff to enhance the collaboration Microsoft’s Office 365 productivity suite new ways ofworking. Adopted collaboration tools to enhance capital andrecurrent funding). (projects andprograms from allsources of visibility andtransparency ofall ITinitiatives creation andexpenditure by givingfull improved thegovernance ofITbudget with theCluster ITDelivery Plan,significantly business outcomes. The model,together effective ITinvestment decisionsand across theTransport cluster to provide business andtechnology peopletogether was implemented. An ITInvestment governance model will beupgraded inthecoming year cater for business needs.The remaining sites the appropriate capacityandperformance to fit‑for‑purpose network at thesesites with simplify ongoingsupport.This delivered a and removed three disparate networks to including regional andmetropolitan sites, than 300network sites across thecluster, We completed thetransformation of more Enhanced our working environments. productivity, flexibility and collaboration wide end‑user This brought theright We deployed

Achievements • 57 58 Transport for NSW Annual Report 2018–19 Corporate governance Corporate governance • 59 60 Transport for NSW Annual Report 2018–19 Audit andRiskCommittee notingnoissues withtheinformation disclosedunderthisagreement. under theMemorandum ofUnderstanding withtheNSW Police Force. This was tabledto the In 2018–19, Transport for NSW completed anauditoftheElectronic Ticketing System data provided Statement ontheauditexchange ofOpalInformation entities are includedintheDepartmentofTransport’s consolidated financial statements. for NSW isnotrequired to prepare consolidated financial statements onthebasisthat its controlled exemption from fullcompliance withtheFinancialReporting Code. The exemption isthat Transport The Treasurer, undersection45Eofthe Exemptions Public FinancePublic andAudit Act 1983 , hasapproved an Digital Information Security Annual Attestation

Cyber Security Annual Attestation Statement for the 2018-2019 Financial Year for Transport for NSW

I, Rodd Staples, am of the opinion that Transport for NSW is approaching cyber security in a manner consistent with the Mandatory Requirements set out in the NSW Government Cyber Security Policy.

In line with the NSW Government Cyber Security Policy, Transport for NSW has identified its critical assets and has an ongoing program of work to identify and assess the changing security threats, manage new and current risks and implement appropriate controls.

Governance is in place to manage the cyber-security maturity and initiatives of Transport for NSW.

There exists a current cyber incident response plan for Transport for NSW, the core principles and supporting framework of which were collaboratively tested during the reporting period.

A mix of reviews, audits and certifications of the Agency’s ISMS were undertaken, in addition to reporting against the Mandatory Requirements of the NSW Government Cyber Security Policy and found to be adequate or findings being addressed through the program of work as appropriate.

Rodd Staples

Secretary 29 August 2019

Corporate governance • 61 62 Transport for NSW Annual Report 2018–19 and Risk Management Policy for Managementand Risk the Policy NSWor Sect Public described below,described compl inprocesses operation or thatare, theexceptions excluding transitional arrangements Sydney Ferries and Sydney Ferries I, 3.3 3.2 3.1 Audit and Risk Committee 2.3 2.2 2.1 Internal 1.2 1.1 Risk Management Framework RequirementsCore Secretary R Sydney andTransport Service Ferries ofNSW. with the arrangement Audit This Committeeand Risk beenestablished under aTreasury has shared approved C CookAllan Carolyn (Chair) Burlew The independent M I nternal Audit and Risk Management AuditandRisk nternal hristine Feldmanishristine odd Staples R embership odd Staples the content of the ‘model charter’. The Audit and Risk Committee external accountability obligations processes, risk management and control frameworks, and its assistance to the agency head on the agency’s governance The expertise has been established An independent Audit and Risk Committee with appropriate content of the ‘model charter’ The agency has an Internal Audit Charter that is consistent with the Auditing International Standards for the Professional Practice of Internal The operation of the internal audit function is consistent with the An internal audit function beenhas established and maintained consistent with AS/NZS ISO 31000:2009 beenhas established and maintained and the framework is A risk management framework that is appropriate to the agency management in the agency The agency head is ultimately Audit Function (Member Audit and Risk Committee is an advisory committee providing Name am of the opinion that opinion of the am chair andchair members oftheAudit Committee and Risk are: (Member ) Transport Transport Service of NSW Transport for NSW (Principal Department), Department of Transport, Department), Department ofTransport, for NSW (Principal Transport iant with the (8)eight requirementscore out inset the ) 6 September 27 November 2017 6 September responsible and accountable for risk has a Charterhas that is consistent with d Term Commence the Department ofTransport, forTransport NSW, Attestation 17 2017 2017 have internal audit and risk management and audit risk have internal , specifically: for the 2018 for the 5 September 2022 5 September 2 5 September 2022 5 September March 2022 Term Finishes transition not- whether compliant, please specify requirement,For each /1 9 compliant, or in Financial Year Financial Compliant Compliant Compliant Compliant Compliant Compliant Compliant Compliant Internal Audit Internal Audit Corporate governance • 63 64 Transport for NSW Annual Report 2018–19

Appendices Appendices • 65 66 Transport for NSW Annual Report 2018–19 Transport for NSW Department ofTransport Management andstructure asat 30June 2019 Appendix 1:Management Matthew Fuller Kirsten Watson Mildwater Elizabeth Barnes Clare Gardiner- Braxton‑Smith Anthony Anne Hayes Name Rodd Staples Name and Outer Metropolitan A/Deputy Secretary Regional Chief People Officer Deputy Secretary Greater Sydney Until 31/05/2019 Strategy andPlanning Deputy Secretary Freight, Until 13/10/2018 Customer Services Deputy Secretary Services, ChiefFinancialOfficer Deputy Secretary Corporate Position Secretary Position Member ofChartered Accountants Accountants ofScotland Member ofInstitute ofChartered Institute ofCompany Directors Graduate memberofAustralian Bachelor ofAccountancy Qualification Master ofFinance (Business) Bachelor ofEngineering(Civil) Qualification Memorial Trust Fellow –Winston Churchill Institute ofCompany Directors Graduate memberofAustralian Change Management Graduate Certificate (Organisational Communication) Bachelor ofBusiness Administration, ANZSOG Executive Master, Public Harvard Business School Advanced ManagementProgram, Bachelor ofEconomics Bachelor ofLaws (Hons) Asian Analysis Master ofContemporary Companion ofEngineersAustralia Dip Teach (Primary) Grad DipArts(Leadership Studies) Administration andPlanning Master ofSocialWelfare Master ofBusiness Administration Australia andNew Zealand Name Position Qualification

Rachel Wheeler A/Deputy Secretary Customer Bachelor of Business Management Strategy and Technology Design Thinking for Innovation, Stanford University

Peter Regan PSM Deputy Secretary Bachelor of Commerce Infrastructure and Place (Accounting and Finance) Member of Chartered Accountants Australia & New Zealand

Stephen Troughton Deputy Secretary Master of Business Administration Infrastructure and Services in Engineering Management Until 16/02/2019 Bachelor of Engineering (Hons) in Civil Engineering Fellow of Engineers Australia Member of Institution of Civil Engineers (UK)

Appendices • 67 68 Transport for NSW Annual Report 2018–19 Organisational structure ofTransport for NSW asat 1July2019. Transport cluster structure Customer Strategy and Technology Secretary ofTransport Safety, Environment andRegulation State Transit Authority People andCulture Corporate Services Greater Sydney Sydney Trains Sydney Metro Infrastructure andPlace Office oftheSecretary Outer Metropolitan Regional and NSW TrainLink Transport Safety Port Authority Investigations Point to Point Commission Transport Office of RailCorp

Transport Advisory Board

The Transport Administration Act 1988 NSW Government’s Eliminating Duplication provides for the establishment of the Initiative that the board was no longer required. Transport Advisory Board to provide advice Treasury has been leading the drafting of on matters referred to it by the Minister and legislation to implement the recommendations the Secretary. The board met last in July of the Eliminating Duplication Initiative. 2016 following a recommendation from the

Major projects

Planned Announced actual estimated 2018–19 Expenditure Transport Status as at completion total cost expenditure in previous for NSW Location 30 June 2019 date ($’000) ($’000) years ($’000)

B-Line Mona Vale Construction 2019 512,000 102,369 327,373 – Wynyard /Operations

Bus Priority Various Planning n.a. n.a. 997 934 Infrastructure(b)

CBD and Circular Construction 2020 n.a. 338,457 492,121 South East Quay to Light Rail(c) Randwick – Kingsford

Circular Quay Sydney Planning n.a. n.a. 11,371 16,644 Precinct Renewal (Planning)

Country Various Construction n.a. n.a. 72,320 0 Rail Capital Maintenance(a)

Faster Rail Various Planning n.a. n.a. 6353 0 – Sydney to Newcastle (Planning) (State and Federal Funded)

Fixing Country Various Planning n.a. n.a. 630 9628 Rail Pilot Program

Intelligent Various Delivery n.a. n.a. 26,131 18,935 Congestion Management Program (Stage 2)

Lower Hunter Hexham – Planning n.a. n.a. 846 1429 Freight Fassifern Corridor (Planning)

Appendices • 69 70 Transport for NSW Annual Report 2018–19 (e) (d) (c) (b) Program Annual (a) Preservation Corridor Transport term Strategic Sydney Long- Western Assets – Council Program Access Transport (Planning) Stage 2 Light Rail Parramatta Stage 1 Light Rail Newcastle Services Cater for NSW New Busesto – Stage 1 Enhancements Capacity Rail Line Main Western Funded) Federal (State and (Planning) Interchange Park Transport Macquarie for NSW Transport Program delivered jointlyby Transport for NSW andRoads andMaritimeServices Includes prioryear adjustment for Transport Access Program assets transferred to RailCorp Includes Finance Leases Excludes thecontribution from theCityofSydney Costs shown are onlyfor Transport for NSW portionofthecosts. BusPriorityInfrastructure (e) (a)(d) Various Various Park Olympic – Sydney Rydalmere Carlingford Westmead – Newcastle Various – Dubbo Lithgow Park Macquarie Location construction/ Construction Construction Construction 30 June2019 Status asat Complete Planning Planning Planning Delivery Pre- completion Planned actual 2023 2019 date n.a. n.a. n.a. n.a. n.a. n.a. 2,400,000 Announced estimated 585,000 total cost ($’000) n.a. n.a. n.a. n.a. n.a. n.a. expenditure 208,045 337,586 132,387 ($’000) 2018–19 18,203 14,787 11,888 387 617 years ($’000) Expenditure in previous 450,362 256,962 21,643 2830 5593 830 0 0 Customer response

Introduction Complaints, compliments and suggestions about public transport can be made online via At Transport for NSW, we are committed the Transport Info Feedback (transportnsw.info) to responding appropriately to customer questions and complaints page, via an app, complaints and feedback, using the Feedback2Go, available for Android and iOS insights generated from the process to devices, or on the 131 500 telephone number. guide business decisions and improve the products and services we offer. During 2018–19, we received a total of 18,461 customer complaints. This included A Complaint and Feedback Management 10,620 online via transportnsw.info, 3858 Standard is in place, which defines the by phone and the remainder (3983) via minimum mandatory requirements to meet letter, direct email, social media (Facebook the commitments outlined in the Transport Messenger) or apps (Feedback2Go and Customer Complaints and Feedback Policy. Opal Travel App). In addition, we received The policy conforms to the NSW 6137 compliments and suggestions. Ombudsman’s Commitments to Effective Complaints predominately Complaint-Handling including: expressed concerns around: • treating complainants with respect • transport service levels and planning • providing clear information on and • Opal Travel App functionality, closely accessibility for making complaints followed by information issues regarding • setting good communication standards other apps with customers • Transport Info Website – issues • ensuring our employees take ownership related to website functionality and of complaints information availability • ensuring our responses are timely • the issue of the School Student • ensuring the transparency of Transport Scheme. complaints processes.

The standard details the strategy, approach, and processes required for customer feedback and complaints handling, including accountabilities, responsibilities, documentation and reporting.

We aim to resolve most complaints within five business days. In circumstances where a complaint requires investigation, customers are sent an acknowledgement that includes a tracking reference and information regarding the complaint handling process. If it is likely to take longer than 20 business days to resolve a complaint, customers are kept informed of progress on a regular basis until the matter is resolved.

Appendices • 71 72 Transport for NSW Annual Report 2018–19 decreased by four percentage pointscompared to theelevated level ofthepreceding year. stable for taxiandride share customers. However, satisfaction amongst hire car customers Of note, whencompared to financial year 2017–18, overall customer satisfaction remained largely 2012. Results are summarisedbelow andamore detailedreport hasbeenreleased separately. The samesurvey methodologyhasbeenusedsince thebaselinewas established inNovember customers inNovember 2018 andagaininMay 2019, withmore than24,000 customers participating. Transport for NSW conducted anextensive Customer Satisfaction Survey withpublictransport Customer satisfaction withpublictransport percentage points,whilestill remaining above earlierlevels. Although relatively stable overall, satisfaction amongheavy vehicle drivers decreased by five Annual customer satisfaction surveys withroads have alsobeenconducted since 2016. Customer satisfaction withroads • • • Of note inthe past financial year: Since June2013, customer satisfaction hasincreased significantlyacross most transport modes. with thepointto pointtransport services that we regulate. Results are summarisedbelow. Consistent withsurveys ofother modes,we conduct anannualsurvey ofcustomer satisfaction Customer satisfaction withpointto point transport Pedestrian Bicycle Motorcycle Heavy vehicle Private vehicle satisfaction (%) Customer Metro Light rail Ferry Bus Train satisfaction (%) Customer Hire car Ride share Taxi satisfaction (%) Customer notwithstanding ongoingdisruptiondueto construction work across thenetwork. overall customer satisfaction withotherpublictransport modesremained mostly stable, the higherlevels of2016–17 overall customer satisfaction for trains improved three percentage points,representing areturn to metro customers were surveyed for thefirst time, with overall satisfaction at 95 per cent (to May 2015) (to May 2015) 2014–15 2014–15 88 88 92 97 (to May 2016) - 84 na na 2015–16 66 86 83 85 82 (to May 2016) (to May 2016) 2015–16 2015–16 96 89 88 97 - na na 81 (to May 2017) 2016–17 85 85 82 87 61 (to May 2017) (to May 2017) 2016–17 2016–17 90 89 89 97 - 88 85 81 (to May 2018) 2017–18 (to May 2018) (to May 2018) 89 83 85 87 75 2017–18 2017–18 98 86 89 92 - 86 92 91 (to May 2019) (to May 2019) (to May 2019) 2018–19 2018–19 2018–19 70 85 85 87 87 98 89 95 91 91 86 86 91 Risk management and insurance

Risk management is a core capability and a The NSW Treasury requires all NSW key contributor to the success of Transport Government agencies, other than state-owned for NSW. We are committed to implementing corporations, to undertake Principal Arranged proactive risk management strategies to Insurance (PAI) through Insurance and Care improve our performance, and ensure we NSW (iCare) for all government capital works meet our objectives safely and efficiently. projects estimated to cost $10 million or more.

Transport for NSW’s Enterprise Risk Transport for NSW is a member agency of the Management Framework establishes a Treasury Managed Fund (TMF). Our insurance consistent approach to identifying, assessing, policy is based on TMF’s statement of cover. evaluating and managing risks. The framework TMF is a self-insurance scheme provided by complies with the requirements set out in iCare, which was established by the State the NSW Treasury Internal Audit and Risk Insurance and Care Governance Act 2015. Management Policy for the NSW Public The TMF provides the following areas Sector (TPP 15-03) and conforms to the of cover for Transport for NSW: Australian and New Zealand Standard for Risk Management (AS ISO 31000). • workers compensation

Risk management is integrated into our • legal liability corporate strategy, business planning and • property project planning processes, with risks • miscellaneous risks proactively identified during planning stages of activities, and appropriate • comprehensive motor vehicle mitigations then put in place. Risks and Contractor Arranged Insurance (CAI) is required mitigations are updated and tracked through for any contract not covered by PAI. CAI is committee and performance meetings. taken out by contractors to protect themselves The Transport for NSW Executive performs against potential risks and liabilities that could regular reviews of our enterprise risk arise as a result of services provided under the profile and monitors risk management contract. All contractors engaged by Transport performance mitigation strategies. There for NSW must provide a certificate of currency. is a Risk Community of Practice for risk practitioners and other subject matter experts to develop skills and share learning on how to best support the effective management of risk at Transport for NSW.

The Transport for NSW independent Audit and Risk Committee reviews the currency and effectiveness of the risk management processes implemented by management to effectively identify and manage risks. The Committee invites members of the Transport Executive to attend meetings each quarter to discuss key risks and mitigation strategies. The Audit and Risk Committee invites a member of the Transport for NSW Executive to attend each quarterly meeting to discuss key risks and mitigation strategies.

Appendices • 73 74 Transport for NSW Annual Report 2018–19 These initiatives are summarisedinthetablebelow. In addition,16projects totalling $225,071 were granted to localcouncils andschools. total of47 grants to non‑government community organisations, withfundstotalling $703,980. and thosewhohave difficulty accessing public transport. During 2018–19, wedistributed a The grants program provides fundingfor peoplewithlimited ornoaccess to private transport, services andoutcomes for transport‑disadvantaged groups inrural andregional NSW. The Transport Access Regional Partnerships Grants Program supportsinitiatives to improve Funds granted to non‑government community organisations Appendix 2:Finance Support Group New EnglandSector Transport Oxley Community Support Group New EnglandSector Organisation Farms, which are located 40kmaway onthenorthernside normal route services, aswell asemployment at Costa at TAFE, somecultural events that happenoutsideof a localoperator. Itallows refugees access to education some cultural outingsona21‑seater minibushired from Armidale access to employment, specialisededucation and This project allows newly settledrefugees inandaround transport project –March–September 2019 Culturally andlinguistically diverse community outcomes for theover 70 years maledemographic. improve mentalandphysical healthandqualityoflife 80‑ region. The group isledby 90‑ of interest, includingcultural events intheTamworth activities viaday tripsto outlyingtowns andsights This enablesthemto participate insocial inclusion of theOldMenNew Ideasgroup inTamworth. years) for 20elderly, isolated menwhoare members We are providing monthlyminibustrips(over two – October 2018–September 2020 Old MenNew IdeasAdventures (OMNI) is amajorcultural gathering for Aboriginalpeople. people that otherwisewould beunableto go. The knockout England region. This enabledaccess to theknockout for Knockout heldinDubbofor AboriginalpeopleintheNew We subsidisedthecost ofattending theAboriginalFootball New EnglandKoori Knockout –October 2018 Grant purpose that offer employment options for unskilledlabour. is oneofthefew industries inthelocalgovernment area Farms, which suppliestomatoes andotherproduce, and of Guyra. There isnopublictransport to andfrom Costa year‑old John.Socialinclusionhasbeenproven to year‑old Jimand Amount $38,269 $6000 $8000 Organisation Grant purpose Amount

New England Sector Mungindi to Macquarie Elders Olympics – April 2019 $5000 Support Group We provided chartered coach transport for 36 Aboriginal Elders and four support workers from Moree and Mungindi, to the Elders Olympics, held 9–13 April, in Port Macquarie, NSW. In addition, we provided transfers to/from events during the three‑day event. Spare seats were made available to other teams from the North West. Transport is an essential factor in the delivery of the overall program. The project aims to promote health, education and self‑management strategies for Aboriginal people with chronic and complex care needs. Aboriginal Elders attend local health sessions throughout the year, with the Olympics being an important event on the calendar. It provides an opportunity to meet up with old friends, share stories and have fun.

New England Sector Inverell to Macquarie Elders Olympics April 2019 $4380 Support Group We provided chartered coach transport for 45 Aboriginal Elders and two support workers from Inverell and Glen Innes to the Elders Olympics in Port Macquarie, NSW. In addition, we provided transfers to/from events during the three‑day event. As with the project above, the event is keenly anticipated throughout the community and has many benefits. Transport is essential to the program’s delivery.

Amaroo Local Amaroo Transport Project May 2019-December 2020 $16,000 Aboriginal We provided: Lands Council • transport to assist Aboriginal people attending local observation days, women’s days and NAIDOC celebrations • a weekly bus from Summervale Aboriginal community into Armidale or Uralla to enable community access to shopping and health services • a monthly bus from Walcha to Armidale or Tamworth. Armidale and Tamworth are larger centres and have a greater variety of shops, a movie theatre and visiting health specialists. Other trips may include taking Elders to Tamworth for social activities, such as line dancing, and to attend health clinics. In addition, we transported Aboriginal youth to Tamworth to participate in a program.

Port Macquarie Driving the Future of the Hastings – Year 3 $40,000 Neighbourhood January 2019–December 2020 Centre This project provides training for up to 75 people to enable them to obtain their Medium Rigid Drivers Licence. It builds on the work undertaken and the lessons learned from the Driving the Hastings project. Participants who gain their licence also have access to training at TAFE for a basic diesel mechanics course specifically designed for this project and can go on to obtain their Bus and Coach Driver Authority. This additional training provides added confidence when driving for their community. Those that successfully gain their licence are required to volunteer a minimum of 30 hours to their community.

Appendices • 75 76 Transport for NSW Annual Report 2018–19 Aboriginal Corp Nyanggan Bularri Muurlay Transport Community Hastings Macleay Transport Ballina Community Tweed Byron Transport Company The Community Transport Community Hastings Macleay Transport Group Valley Community Manning andArea Centre Neighbourhood Port Macquarie Organisation Let’s Learn Together –August 2018–August 2021 Grant purpose We subsidisedthecost ofattending theDubbo inArms(Knockout) –October 2018 knockout isamajorcultural gathering for Aboriginalpeople. for peoplewhootherwisewould beunableto go. The Rivers region. The project enabledaccess to theknockout Football Knockout for AboriginalpeopleintheNorthern We subsidisedthecost ofattending theDubboAboriginal Knockout NorthernRivers –October 2018 is amajorcultural gathering for Aboriginalpeople. who otherwisewould beunableto go. The knockout project enabledaccess to theknockout for people Harbour, BellingenandNambucca Valley regions. The Football Knockout for AboriginalpeopleintheCoffs We subsidisedthecost ofattending theDubboAboriginal Koori Knockout Coffs –October 2018 knockout isamajorcultural gathering for Aboriginalpeople. for peoplewhootherwisewould beunableto go. The Macleay Valleys. The project enabledaccess to theknockout Port Macquarie and outlying communities in the Hastings and Football Knockout for Aboriginalpeopleinthetownship of We subsidisedthecost ofattending theDubboAboriginal Koori Knockout Hastings –October 2018 major cultural gathering for Aboriginalpeople. otherwise would beunableto go. The knockout isa enabled access to theknockout for peoplewho in theManningandGreat Lakes regions. The project Aboriginal Football Knockout for Aboriginalpeople We subsidisedthecost ofattending theDubbo Koori Knockout Manning–October 2018 which meansmore peoplecanparticipate inthisproject. have to complete 120hoursofsuperviseddriver training, 25 to 30years agebracket. People over 25years donot the greatest proportion oftheparticipantswillbein with children, especiallysinglemothers.Itisexpected that their provisional drivers licence, givingpriorityto participants This project aimsto assist 35 to 40young peopleobtain transport iskey to theirattendance at programs. people inthearea, accessing services through affordable between Coffs Harbourand Grafton). For the young Yarrawarra AboriginalCultural Centre (which ishalfway attend after‑school tuitionandcultural learningsat the We provided free transport homefor Aboriginalyouth that More Learnings –January2019–December 2020 is amajorcultural gathering for Aboriginalpeople. who otherwisewould beunableto go. The knockout project enabled access to theknockout for people in thePort Macquarie andKempsey regions. The Aboriginal Football Knockout for Aboriginalpeople $20,000 $45,000 Amount $5000 $2000 $1500 $1500 $800 Organisation Grant purpose Amount

Hastings Macleay Now We’re Working – December 2018 $10,000 Community We subsidised the cost of a regular transport service to Transport Port Macquarie for people in Kempsey who cannot access existing public transport. We provided the service a minimum of three days per week, which ensured delivery of a culturally appropriate and affordable service.

Upper Macleay Will We Get There Febuary 2019–January 2021 $23,000 Preschool Inc. We are providing free transport for up to 16 pre- school-aged children attending the Upper Macleay Preschool in Willawarrin, 30km north‑west of Kempsey. This provides access to the preschool for isolated and disadvantaged children living in the Upper Macleay, including access for Aboriginal children living in Bellbrook, 24 kilometres to the west.

Macleay Vocational No Vacation – February 2019–May 2021 $35,000 College We provided free and supported transport for young people attending the Macleay Vocational College in South Kempsey. The college’s small commuter bus transports the students as far north as Nambucca Valley and as far south as Manning Valley. Students are encouraged over time to become independent and responsible for how they get to the college.

Homebase Youth Cultured Youth – March–July 2019 $3500 Services Inc. We provided transport for disadvantaged Aboriginal (Community youth to perform at and attend NAIDOC 2019 Resources Limited) celebrations in the Forster–Tuncurry area.

Homebase Youth Twin Towns – February 2019–January 2020 $16,000 Services Inc. We are providing free, door‑to‑door transport to (Community Forster‑Tuncurry for Aboriginal youth living in the more Resources Limited) isolated communities in the region, such as Nabiac and Karuah. The transport was provided using small commuter buses sourced from the community and driven by suitably qualified staff from Homebase Youth Services.

Tweed Byron Kinship Festival 2019 February–May 2019 $5000 Ballina Community We provided coordinated transport for people from Transport Grafton to the Tweed wishing to attend or participate in the Murwillumbah Kinship Festival in May 2019.

Upper Macleay Willawarrin Wanderers – March 2019–February 2021 $13,200 Preschool Inc. We are providing transport for preschool‑aged children attending the Upper Macleay Preschool in Willawarrin to day excursions. The project also facilitated access to sporting and recreational activities for other groups in the communities of Willawarrin and Bellbrook on weekends. Willawarrin is approximately 30km north‑west of Kempsey, with Bellbrook being a further 24km away.

Macleay Vocational Just Reward – April 2019–March 2021 $12,000 College We provided free and supported transport for young people attending the Macleay Vocational College in South Kempsey to cultural, social and recreational activities. The transport is provided within a distance that allows for same‑day return travel.

Appendices • 77 78 Transport for NSW Annual Report 2018–19 Resources Limited) (Community Services Inc. Homebase Youth Inc. (HART) Transport Services and Regional Home Assistance Inc. (HART) Transport Services and Regional Home Assistance Centre Inc. Community Murwillumbah International Settlement Services Resources Limited) (Community Services Inc. Homebase Youth Organisation Driving theLakes –April2019–May 2021 Grant purpose isolation orfinancialcircumstance asabarrier to attending. to tertiary education. Providing free transport removes program, whichsupports theirtransition from secondary area, ensuringthey canparticipate intheAIMEMentoring high‑schoolaged Aboriginalyouth intheNorthernRivers This project provides acoordinated group transport for Aiming HighJune2019–October 2021 grant project, Community Driven Tweed Byron Ballina. an Aboriginaldriver trained through the2014–15 transport The transport isprovided by community busesdriven by some ofthemost disadvantaged families intheTweed area. The children targeted are from at‑risk families andfrom The transport was delivered usingahired community bus. readiness program at thePossums Preschool inCondong. per week for Aboriginalchildren sothey canattend aschool This project provides free door‑to‑door transport two days Kids Count May 2019–April 2021 2005, around 1000refugees have settledinthearea. Council becameaRefugee Welcome Zone in2008.Since supports themwalking to school.Coffs HarbourCity awareness, languageskillsandasocialnetwork, which this timeperiodenablesthechildren to develop road eligibility for buspass travel cards to bedetermined, to settleinmore permanentaccommodation andallow travel. Alongwithgivingenoughtimefor therefugees are housedwithintheexclusion zone for free school terms for recently arrived refugee schoolchildren that We provided subsidisedtransport for upto two school No Barriers–April2019–March 2021 individual aswell asthecommunities inwhichthey live. employment. This can have asignificantimpactonthe of drivingbackto theircommunity andalsoachieve once engaged,participantsprovide hundreds ofhours experience withdriver training initiatives hasshown that will deliver transport for thecommunity. Previous bus drivers intheGreat Lakes region. These drivers This project facilitates thetraining ofat least 12volunteer driven by the staff ofHomebase Youth Services. transport was provided usingcommunity 2019 celebrations intheForster–Tuncurry area. The Aboriginal youth to perform at andattend NAIDOC We provided free transport for disadvantaged Great Lakes NAIDOC2019 –May–July 2019 to participate inNAIDOC2019 celebrations. the Kyogle, Lismore andRichmondValley areas door‑to‑door transport for Aboriginalpeoplein This project provided free orheavily subsidised HART ofNAIDOC2019 May–July 2019 ‑based buses $30,000 $20,000 Amount $18,000 $8000 $3000 $3500 Organisation Grant purpose Amount

Murwillumbah Still Caring – June 2019–June 2021 $17,000 Community The project provides free door‑to‑door transport for Centre Inc Aboriginal families living in outlying communities to enable young people to attend the Murwillumbah Community Centre’s after school and school holiday activities. A hired community bus was driven by an Aboriginal driver.

South Bush to the Beach – January 2019 $9428 Surf Lifesaving The project provided chartered coach transport Club Inc. for 40 Aboriginal children and eight Elders from Brewarrina to South Narrabeen in Sydney. This included some local transfers when in Sydney.

Bathurst Community Bathurst Young Mob (Knockout) – October 2018 $3000 Transport This project subsidised the cost of attending the Dubbo Aboriginal Football Knockout for Aboriginal people in the Bathurst region. The project enabled access to the knockout for people who otherwise were unable to go. The knockout is a major cultural gathering for Aboriginal people.

Gulgong Chamber Getting to Gulgong – December 2018–December 2020 $25,000 of Commerce This trial project provides affordable and coordinated transport to Gulgong for people living in the rural communities surrounding Gulgong. The service will operate over 24 months at a minimum of three days per week. It will also operate into the evening if needed.

Live Better Services Diminishing the Distance – February 2019–December 2021 $20,000 Inc (previously This project will provide affordable transport to isolated Far West HACC and disadvantaged people living in Broken Hill and Services Inc) surrounding communities, giving them access to social and recreational activities in areas such as Dubbo and Mildura.

Nyngan Preschool Big World – February 2019–January 2021 $17,000 This project will provide culturally appropriate and affordable transport so preschool children living in the Nyngan area can access school transition, cultural events/sites and extra learning activities, and attend school transition to outlying schools such as Hermidale, 46km west of Nyngan. Transport is provided around five times per term. This ensures that the impact on the children is minimised, along with the transport costs.

Neighbourhood Food for Thought – March 2019–June 2021 $36,000 Central This project provides free door‑to‑door transport for disadvantaged Aboriginal youth in Parkes, Forbes and Peak Hill to a breakfast program at the Parkes PCYC, Forbes PCYC and the Peak Hill Hub.

Wyalong and Not So Bland – March 2019–February 2021 $20,000 District Community This project provides options for young people in the Bland Transport Group area to attend supervised activities in neighbouring centres. The door‑to‑door transport enables them to attend weekend social functions and other organised activities in the school holidays. Volunteer supervisors were also on the bus.

Appendices • 79 80 Transport for NSW Annual Report 2018–19 Health Centre Wagga Women’s Corporation Baabayn Aboriginal Combined Countries of Commerce Gulgong Chamber Services Inc) Far West HACC Inc (previously Live Better Services Transport Group District Community Wyalong and Transport Group District Community Wyalong and Organisation Cultural Connections –March 2019–February 2021 Grant purpose from Emerton, MtDruitt,to Gerringong inearly This project provided transport for around 70 people Weekend –November 2018 Baabayn AboriginalCultural Connections Dubbo andreturn, over theOctober 2018 longweekend. Aboriginal rugby leagueplayers, from Campbelltown to Campbelltown area. Transport was provided for 20under 17 Aboriginal Football Knockout for Aboriginalpeopleinthe This project subsidisedthecost ofattending theDubbo Aboriginal Knockout inDubbo–October 2018 Combined Countries under17sTransport to greatest overall impactfor thewellbeing ofthecommunity. assess demandandgive priorityto services that provide the identify where peopleneedorwant to go. The chamberwill the community andcommunity service organisations will service willbeprovided asrequired. Consultation with region, to larger centres suchasMudgeeandDubbo. The group transport for peoplelivinginthegreater Gulgong This project provides coordinated, affordable, door‑to ‑door Gulgong–July2019–June 2021Making Gains implement asustainable modelofservice delivery. this project issuccessful, itwillpave the way to trialand days perweek to meettheneedsofcommunity. If drivers. Coordinated transport isbeingdelivered seven in Broken Hillusingahired busdriven by volunteer This project isproviding transport for Aboriginalpeople Let’s GetTogether Year 2–March 2019–February 2020 Bland area to participate inNAIDOC2019 celebrations. door‑to‑door transport for Aboriginalpeopleinthe This project provided heavily subsidisedorfree Wyalong NAIDOC2019 –May–July 2019 as GriffithandCanberra, and may include overnight trips. includes localoutings,aswell astravel to othercentres such cultural, socialorrecreational group outings.The transport Aboriginal EldersintheBlandarea sothey canattend This project subsidisesthecost ofgroup transport for transport vouchers (for forms oftransport otherthantaxis). during timesofdangerandcrisis. We provide taxifares or isolation barriers,andprovide women withmore choices safety andsupports.Itcanalsoreduce socialorgeographic significantly increases opportunities for women to access areas access emergency transportation intimesofcrisis.This This project helpswomen inWagga Wagga andsurrounding Safe To Go(Wagga Wagga) –May 2019–May 2020 opportunity for Aboriginalfamilies to gettogether. communities intheIllawarra. This isanannual November 2018 for acultural exchange withAboriginal $64,000 $23,000 Amount $17,000 $3000 $9026 $2836 $2588 Organisation Grant purpose Amount

St Vincent de Connect and Play Program – Supporting Isolated $2182 Paul Society Women and Children – May–December 2019 This project provided transport for vulnerable refugee women and their under‑school‑aged children to and from a ‘Connect and Play’ program. Wagga Wagga City Council Family Day Care, NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors, Multicultural Council Wagga Wagga, Community Health and Red Cross are all engaged in this project.

Wellways Australia Strengthening Connections to Culture – $5690 Aboriginal Healing Event – May 2019 This project provided transport to enable a number of Aboriginal community members from the Riverina Murray region to attend the Strengthening Connections to Culture Aboriginal Healing event near Leeton in May 2019. Two transport routes originating from Albury and Tumut were provided.

Rixons Bus Service Coast to Canberra Daily Shuttle Service – Year 3 $29,166 Extension July 2018 – November 2018 This project ensured the continuance of daily return services from the South Coast to Canberra. Rixons Bus Service is demand‑responsive and adjusts the route to enable home pick up for customers and deliver them to their destination in Canberra.

South Coast PCYC Nations of Origin Far South Coast – July 2019 $4415 The project provided transport assistance for Aboriginal young people from the Far South Coast and their supervisors to attend the Nations of Origin sporting event held in Raymond Terrace in July 2019. Transfers to and from the accommodation were also provided.

Appendices • 81 82 Transport for NSW Annual Report 2018–19 • • • • are detailedinthefollowing table. the fundingreceived during2018–19 These organisations, theprograms and organisations administering grants. Transport for NSW works withmany community grants Transport for NSW administered ADSSI Limited Activus Transport Inc. Community Transport Inc. Access Sydney Organisation Program onbehalfof theNSW Ministry of management oftheNGOHealthGrants Transport for NSW performs thecontract or affordability because oflocation, timeoftravel, ability have access to publicorprivate transport passenger services to peoplewhodonot Transport Program that provides public Government, delivers theCommunity Transport for NSW, onbehalfoftheNSW and theircarers support services for peoplewithdisability integrated range ofbasicmaintenance and provides acomprehensive, coordinated and The Community Care SupportProgram people andtheircarers transport to provide tripsfor older, frail, aged Department ofHealth.This program funds Support Program onbehalfoftheAustralian management oftheCommonwealth Home Transport for NSW performs thecontract NGO HealthGrant NDIS –Residual Transport Subsidy Community Transport Program Community Care SupportProgram Commonwealth HomeSupport Program Program NDIS –Residual Transport Subsidy Community Transport Program Commonwealth HomeSupportProgram NGO HealthGrant NDIS –Residual Transport Subsidy Community Transport Program Commonwealth HomeSupportProgram • • support theconstruction orupgrade ofbus Lounge. CPTIGSprovides subsidiesto the development oftheParkes Transit throughout rural and regional NSW, and including 62upgrades and61 new shelters has seen124 projects completed, Infrastructure Grants Scheme(CPTIGS) The Country Passenger Transport mini buses,smallbusesorregular cars operators canusearange ofvehicles suchas a contract withTransport for NSW. These Community Transport operators whohave 30 June2020. The subsidyappliesto be passed onto NDISparticipantsupuntil providers asubsidyallocation, whichwill give NDISregistered community transport the NDIS–Residual Transport subsidywill The NSW Government fundingthrough who are transport disadvantaged by catering for thetravel needsofpeople programs that enhance access to healthcare non‑emergency healthrelated transport Health. The program provides transport for in country areas. kerbside passenger transport infrastructure improving theaccessibility andqualityof for NSW’s financial contribution towards NSW. The subsidiesrepresent Transport maintained by localcouncils across country stop infrastructure generally owned and Total Total Total Funding ($) 4,041,918 2,060,117 3,577,870 1,952,026 842,012 701,597 343,178 133,353 25,204 60,225 66,728 46,316 14,329 16,159 7,062 Organisation Program Funding ($)

Australian Unity Commonwealth Home Support Program 1,736,024 Home Care Service Community Care Support Program 27,304

Community Transport Program 825,003

NGO Health Grant 49,464

Total 2,637,795

Awabakal Ltd Commonwealth Home Support Program 258,060

Community Transport Program 43,167

NDIS – Residual Transport Subsidy 7,062

Total 308,289

Bankstown Canterbury Commonwealth Home Support Program 2,492,621 Community Transport Community Transport Program 120,992

NDIS – Residual Transport Subsidy 26,461

NGO Health Grant 24,500

Total 2,664,574

Baptist Community Commonwealth Home Support Program 342,709 Services – NSW and ACT Community Transport Program 61,522

Total 404,231

Bathurst Community Commonwealth Home Support Program 433,902 Transport Community Care Support Program 749

Community Transport Program 147,572

NDIS – Residual Transport Subsidy 12,738

Total 594,961

Bega Valley Community Commonwealth Home Support Program 389,776 Transport Community Transport Program 94,086

NDIS – Residual Transport Subsidy 12,738

Total 496,600

Blue Mountains Commonwealth Home Support Program 74,004 Aboriginal Culture and Resource Centre Community Care Support Program 1931

Community Transport Program 24,444

NDIS – Residual Transport Subsidy 5874

Total 106,253

Appendices • 83 84 Transport for NSW Annual Report 2018–19 Warren Inc. Community Transport Port Stephens Community Transport Central Coast Community Transport Transport Services Community Connect Community Services Ltd Coast AndCountry Transport Clarence Community Association Bungree Aboriginal Organisation Commonwealth HomeSupportProgram Program NDIS –Residual Transport Subsidy Community Transport Program Community Transport Program Commonwealth HomeSupportProgram NGO HealthGrant NDIS –Residual Transport Subsidy Community Transport Program Commonwealth HomeSupportProgram NGO HealthGrant NDIS –Residual Transport Subsidy Community Transport Program Commonwealth HomeSupport Program NDIS –Residual Transport Subsidy Community Transport Program Commonwealth HomeSupport Program NDIS –Residual Transport Subsidy Community Transport Program Community Care SupportProgram Commonwealth HomeSupport Program NGO HealthGrant NDIS –Residual Transport Subsidy Community Transport Program Community Care SupportProgram Commonwealth HomeSupportProgram Total Total Total Total Total Total Total Funding ($) 3,806,370 4,081,583 1,659,083 2,149,859 1,306,416 1,384,934 1,560,977 1,176,957 245,559 207,061 129,030 201,483 450,112 346,182 183,553 178,874 477,213 84,308 46,662 49,268 50,679 79,396 82,797 13,200 40,136 23,051 78,031 71,533 71,533 12,738 15,216 4406 2679 Organisation Program Funding ($)

Community Wheels Inc. Commonwealth Home Support Program 1,884,916

Community Transport Program 286,822

NDIS – Residual Transport Subsidy 33,314

Total 2,205,052

Connect Inner West Commonwealth Home Support Program 1,447,816 Community Transport Group Inc. Community Care Support Program 17,980

Community Transport Program 134,637

NDIS – Residual Transport Subsidy 24,497

Total 1,624,930

Dungog and District Commonwealth Home Support Program 283,108 Neighbourcare Inc. Community Transport Program 42,671

NDIS – Residual Transport Subsidy 10,780

Total 336,559

Easy-Go Connect Inc. Commonwealth Home Support Program 1,672,233

Community Transport Program 176,909

NDIS – Residual Transport Subsidy 17,141

Total 1,866,283

Easylink Community Commonwealth Home Support Program 1,334,848 Services Limited Community Transport Program 304,052

NDIS – Residual Transport Subsidy 34,298

Total 1,673,198

Far West HACC Commonwealth Home Support Program 126,885 Services Inc. Community Care Support Program 2574

Community Transport Program 89,109

NDIS – Residual Transport Subsidy 14,693

Total 233,261

Gandangara Transport Commonwealth Home Support Program 521,324 Services Ltd Community Transport Program 190,221

Total 711,545

Appendices • 85 86 Transport for NSW Annual Report 2018–19 Kalianna Enterprises Inc. Services Inc. Inverell HACC Intereach Ltd Service Inc. Disabled Transport Community Aged/ Hornsby Kuring-Gai Transport Services And Regional Home Assistance Community Centre Holdsworth Street Transport Inc. Great Community Organisation Commonwealth HomeSupportProgram Program NGO HealthGrant NDIS –Residual Transport Subsidy Community Transport Program NDIS –Residual Transport Subsidy Community Transport Program Community Care SupportProgram Commonwealth HomeSupportProgram NGO HealthGrant Community Transport Program Commonwealth HomeSupport Program Community Transport Program Community Care SupportProgram Commonwealth HomeSupport Program NGO HealthGrant Community Transport Program Commonwealth HomeSupport Program NGO HealthGrant Community Transport Program Community Care SupportProgram Commonwealth HomeSupport Program NGO HealthGrant NDIS –Residual Transport Subsidy Community Transport Program Commonwealth HomeSupportProgram Total Total Total Total Total Total Total Funding ($) 1,946,360 1,734,790 1,546,830 700,009 1,988,116 1,571,439 1,685,791 694,257 660,510 499,398 543,298 578,056 558,295 223,010 255,401 816,451 120,547 157,299 30,498 20,087 318,771 34,293 24,274 47,928 27,476 15,385 21,523 82,128 161,611 7062 8222 1871 Organisation Program Funding ($)

Lake Cargelligo and Commonwealth Home Support Program 176,943 District Community Transport Community Care Support Program 1931

Community Transport Program 74,746

NGO Health Grant 10,055

Total 263,675

Linked Community Commonwealth Home Support Program 2,511,023 Services Limited Community Care Support Program 11,150

Community Transport Program 208,820

NDIS – Residual Transport Subsidy 26,934

NGO Health Grant 15,216

Total 2,773,143

Livebetter Services Commonwealth Home Support Program 2,204,360 Limited Community Care Support Program 18,190

Community Transport Program 898,604

NDIS – Residual Transport Subsidy 331,207

Total 3,452,361

Manning Valley and Area Commonwealth Home Support Program 1,935,737 Community Transport Community Transport Program 302,976

NDIS – Residual Transport Subsidy 34,749

NGO Health Grant 30,483

Total 2,303,945

Meeting House Inc. Commonwealth Home Support Program 69,234

Total 69,234

Mercy Services Commonwealth Home Support Program 2,418,131

Community Transport Program 171,524

NDIS – Residual Transport Subsidy 7062

Total 2,596,717

Moree Aged and Commonwealth Home Support Program 304,706 Disability Services Community Transport Program 121,854

NDIS – Residual Transport Subsidy 18,827

Total 445,387

Appendices • 87 88 Transport for NSW Annual Report 2018–19 Ourcare Services Inc. Forum Inc. Northside Community Development Council Northern River Social Neighbour Aid Northern Illawarra (Transport) Ltd Care Association Community Northern Coalfields Support Team New EnglandSector Neighbourhood Central Flexible Care Services Murrumburrah-Harden Organisation Commonwealth HomeSupportProgram Program Community Transport Program Community Care SupportProgram NGO HealthGrant NDIS –Residual Transport Subsidy Community Transport Program Commonwealth HomeSupportProgram Community Transport Program Commonwealth HomeSupportProgram Community Transport Program Community Transport Program Commonwealth HomeSupport Program NDIS –Residual Transport Subsidy Community Transport Program Community Care SupportProgram Commonwealth HomeSupport Program Commonwealth HomeSupport Program NGO HealthGrant NDIS –Residual Transport Subsidy Community Transport Program Community Care SupportProgram Commonwealth HomeSupportProgram Total Total Total Total Total Total Total Total Funding ($) 996,907 426,467 705,836 355,289 435,541 160,782 277,959 715,872 305,411 107,649 212,765 116,461 197,762 48,905 49,826 13,200 23,692 44,801 116,461 13,200 32,573 111,571 59,814 111,877 42,136 12,738 11,759 1931 1931 374 374 Organisation Program Funding ($)

Oxley Community Commonwealth Home Support Program 961,912 Transport Community Transport Program 256,604

NDIS – Residual Transport Subsidy 24,492

Total 1,243,008

Peppercorn Services Inc. Commonwealth Home Support Program 535,843

Community Transport Program 248,452

NGO Health Grant 30,191

Total 814,486

Randwick Waverley Commonwealth Home Support Program 1,758,924 Community Transport Community Transport Program 57,246

NDIS – Residual Transport Subsidy 18,612

Total 1,834,782

Rylstone District Care Commonwealth Home Support Program 116,062 and Transport Inc. Community Transport Program 23,632

NDIS – Residual Transport Subsidy 6369

Total 146,063

South Eastern Commonwealth Home Support Program 463,505 Community Connect Community Transport Program 6,169

Total 469,674

South West Community Commonwealth Home Support Program 3,982,359 Transport Inc. Community Transport Program 248,791

NDIS – Residual Transport Subsidy 92,664

Total 4,323,814

Southern Highlands Commonwealth Home Support Program 1,066,700 Community Transport Community Transport Program 127,608

NDIS – Residual Transport Subsidy 11,754

Total 1,206,062

St George Community Commonwealth Home Support Program 2,099,094 Transport Community Care Support Program 9989

Community Transport Program 125,400

NDIS – Residual Transport Subsidy 33,770

Total 2,268,253

Appendices • 89 90 Transport for NSW Annual Report 2018–19 Care Service Inc. Wee Waa Community Services Ltd Valmar Support Community Transport Inc. Tweed, Byron AndBallina Transcare Hunter Ltd Limited Transport Company The Community Stryder Inc. Organisation Commonwealth HomeSupportProgram Program NGO HealthGrant NDIS –Residual Transport Subsidy Community Transport Program NGO HealthGrant NDIS –Residual Transport Subsidy Community Transport Program Commonwealth HomeSupportProgram NDIS –Residual Transport Subsidy Community Transport Program Community Care SupportProgram Commonwealth HomeSupport Program NGO HealthGrant NDIS –Residual Transport Subsidy Community Transport Program Community Care SupportProgram Commonwealth HomeSupport Program NGO HealthGrant NDIS –Residual Transport Subsidy Community Transport Program Commonwealth HomeSupport Program NDIS –Residual Transport Subsidy Community Transport Program Community Care SupportProgram Commonwealth HomeSupportProgram Total Total Total Total Total Total Funding ($) 2,425,447 1,094,734 2,330,838 2,714,637 2,021,067 1,297,448 1,917,233 999,407 340,599 527,905 745,510 501,689 443,186 142,234 249,129 341,755 268,751 42,934 43,570 33,770 38,676 28,226 57,330 10,055 117,722 35,105 25,105 23,518 24,167 8811 374 374 Organisation Program Funding ($)

Western Sydney Commonwealth Home Support Program 78,797 Community Forum Inc. Community Transport Program 25,876

Total 104,673

Wyalong And District Commonwealth Home Support Program 201,564 Community Transport Community Care Support Program 749

Community Transport Program 45,705

Total 248,018

Grand Total 78,292,250

Community Road Safety Grants The Community Road Safety Grants Program provides community groups across NSW with the opportunity to implement small-scale, local road safety programs within their communities.

Amount Grantee Project description funded ($)

Alison Homestead Men’s Shed Provide bicycle helmets, targeting 1650 low income recipients

Australasian College of Road Road safety seminar series 5000 Safety, NSW Chapter

Barkindji Maraura Elders Students to produce films targeting road safety 9390 Environment team

Blue Datto Foundation Ltd Central Coast – ‘Keeping Safe’ program 5000 targeting high-risk youth road users

Blue Datto Foundation Ltd Hawkesbury – ‘Keeping Safe’ program 5000 targeting high-risk youth road users

Blue Datto Foundation Ltd – ‘Keeping Safe’ program 5000 targeting high-risk youth road users

Blue Datto Foundation Ltd Penrith – ‘Keeping Safe’ program 5000 targeting high-risk youth road users

Blue Datto Foundation Ltd Western Sydney – ‘Keeping Safe’ program 5000 targeting high-risk youth road users

Blue Datto Foundation Ltd Western Sydney – Community Road Program 5000 targeting parents of learner drivers

Clontarf Foundation Safe driving and learner driver sessions 30,000 for young Aboriginal men

Dulwich Hill Bicycle Club Raising awareness about the 10,000 minimum passing distance rule

Fighting Chance Australia Multi-language material on road safety in 5000 culturally and linguistically diverse communities

Georgina Josephine Visual promotions on buses to reduce 27,600 Foundation low-speed vehicle run-over crashes

Appendices • 91 92 Transport for NSW Annual Report 2018–19 TOTAL Youthsafe Wanachi Newcastle Inc. of Australia Inc. Vishva HinduParishad Orange Branch Ulysses ClubInc.– P&C Committee Trangie Central School and Employment (TIDELtd) Taree IndigenousDevelopment Survive theRideAssociation Surfing NSW Michelle Sligar Rotary Daybreak/ Participate Australia Limited P&C Association Northmead PublicSchool Promotions Committee Newell Highway of Wagga Wagga Multicultural Council Metro Assist Ltd Services Initiative Macarthur Diversity Little Blue Dinosaur Foundation Services Inc Jubilee Community Hunter Academy ofSport and Information Service Gymea Community Aid Gulgong LiquorAccord Foundation Georgina Josephine Grantee migrants/refugees inCampsie Driving lessons targeting newly arrived culturally andlinguistically diverse communities ‘U Turn’ driver licensing andmentoring targeting – ‘Slow down’ and‘Holdmy hand’ Holiday timeandplayground campaigns aid training for thecommunity Safe driving,crash response, andfirst include road safety content Youth sportsleadershipprogram to arrived refugees/migrants Learner driver courses for newly Additional nightfor existing NightRiderservice radio awareness campaign 'Keeping KidsSafe Around Cars'– Project description Learner Driver Mentor Programs of Aboriginallearnerdrivers working in Capacity buildingprogram for mentors new Kenyan/African migrants Driver safety program for youth and targeting thecommunity Road safety androad rulesprogram ‘Spot Joe’themotorcycle ridercompetition residents drivinglessons Disadvantaged Youth Trangie Licensing SupportProgram Aboriginal Disadvantaged Driver Educating motorcycle ridersonmanagingrisks surfing events andonsocialmedia ‘No text whileyou drive’ campaignat drivers around driver fatigue Promote behavioural changefor male with intellectual disabilities Road safety training for youth road practices inNorthmead Multi-language flyers regarding safe with touring guidefor users Road safety information inNewell targeting culturally diverse refugee community ‘On theRightTrack’ road safety program funded ($) 400,029 Amount 30,000 30,000 30,000 30,000 24,900 29,649 21,000 20,375 4,950 4000 8000 5000 5000 4900 4800 4500 7800 4700 4970 4100 2745 Research and development

Transport Digital Accelerator • co-development of a Customer Transport Simulator with PwC that provides a multi- The Transport Digital Accelerator was modal simulation of customer journeys launched in May 2018. It was set up to find and network operations across the innovative solutions to some of our major Sydney metropolitan region, allowing transport challenges while achieving better ‘what if?’ analysis of potential future plans outcomes for customers. The aim of the and scenarios. project was to deliver the initiatives in collaboration with private industry, researchers, entrepreneurs and digital start-ups. Centre for Road Safety – During 2018–19, the following initiatives have Research and Development been delivered through the accelerator: During 2018–19, the Centre for Road Safety • Mobility as a Service – Published research continued to have an evolving and robust and innovation challenge open to industry research program with several large-scale with four products currently in market trial evaluations and research projects completed during the year, as well as new projects • Timetable Optimisation – Informing eight commenced. This enables valuable insight trials run within the business to better deliver to overlay with our road safety policies and integrated timetables and incorporated programs to make sure they are saving lives. customer data In 2018–19, we completed the • Last Mile Freight – Published research and following program evaluations: innovation challenge open to industry. Winners of the challenge will have a product • Mandatory Alcohol Interlock Program to market by early 2020. process evaluation The process evaluation of the NSW In March 2019, the accelerator began a Mandatory Alcohol Interlock Program aimed discovery phase working in regional areas to to assess program implementation, improve understand the needs of local communities program delivery and refine policy settings. with regard to transport challenges, and It found that rollout of the Program was to then partner with industry to innovate an overall success and sentencing patterns and solve issues to create better customer reflected the intent of the legislation. Non- outcomes. From this research, we found compliance offences were very low (less than an opportunity to uncover latent demand one per cent). The participant survey showed for trips which could have a large impact 82 per cent of respondents approved of on local economies and social welfare. the program, although the take-up rate for The Transport Accelerator Innovation the Interlock licence (54 per cent) could be Partnerships Program has expanded to improved. Participants said that the Interlock include a total of 11 partners: Amazon Web licence helped them separate drinking Services, Austrade, Cisco, Commonwealth from driving and maintain work and family Bank of Australia, Deloitte Australia, Google, commitments. However, the cost of the KPMG, Mastercard, Microsoft, Optus and device was a common concern Telstra. We work with all of our partners • Safer Drivers Course process evaluation to share insights and lessons across the The Safer Drivers Course (SDC) was Transport cluster, including data analytics, launched in 2013 as an optional accredited latest technology trends and the sharing of component under the NSW Graduated global case studies to drive best practice. Licensing Scheme. It aims to help We have completed a number of trials/proof learner drivers to become safer drivers of concepts with our partners, including: as they progress to driving solo. This • Google Bus on Maps – a global first with process evaluation assessed the overall Google to show bus occupancy in the implementation and delivery of the SDC. greater Sydney area, within Google Maps Findings indicated the SDC was operating effectively in most aspects of management, • co-development of enhancements to the course structure and delivery, and access Microsoft Soundscape App to enhance the and completion. While the SDC has achieved travel experience for the vision impaired reasonable reach and access, findings suggest there is greater potential to reach

Appendices • 93 94 Transport for NSW Annual Report 2018–19 future of thistechnology withinNSW. and inform policy considerations aboutthe limitations ofconnected vehicle technology, understanding oftheroad safety benefitsand continuing. The findingswillprovide greater the next stage (focus groups andinterviews) of thestudy was completed in2018–19, with more than10years. The drivingcomponent and 95 percent hadheldtheirdriver licence majority were aged40–59 years (67 percent), evenly splitby gender(53 percent males), the light warnings. Participants were almost intersection collision warnings, andred traffic types ofsafety alerts:harshbraking ahead, installed, whichenabledthemto receive three vehicles hadconnected vehicle equipment vehicle) andtelematics equipment.The drivers’ intelligent transport systems (connected have theirlightvehicles fitted with cooperative the publicinWollongong area agreed to Intelligent Transport Initiative, 55membersof As partofTransport for NSW’s Cooperative owned lightvehicles Field test ofconnected privately- data andenhanced data visualisations. the integration ofNSW Ambulance Service crash data continued to beimproved through The quality, breadth andavailability ofNSW conditions, andafew otherdatasets. cases, vehicle safety features dataset, road claims information, Lifetime Care andSupport Authority (SIRA)Compulsory Third Party Services data, State Insurance Regulatory drug andalcohol test results, NSW Ambulance registration, NSW Healthhospitaldata and Services licensing andinfringements,vehicle Force crash reports, Roads andMaritime a range ofsources including:NSW Police world. The Centre for Road Safety draws on crash data information resources inthe NSW hasoneofthemost comprehensive speaking backgrounds. from low socioeconomic andnon-English learners inregional andremote areas and The campaignaimsto prevent road crashes to deliver the‘BeTruck Aware’ campaign. in 2018–19, Transport for NSW continued To supportimproved heavy vehicle safety, aware oftheirimpactonotherroad users. group’s safety behaviour andensure allare there iswork to bedoneto improve each not frequently self-reported. This suggests behaviours ofconcern to othergroups were regarding safety behaviour. However, the group hadconcerns abouttheothergroups safety solutions.The research found that each and enforcement personnelto helpinform drivers, otherroad users,fleetmanagers research during2018–19 withheavy vehicle as construction projects inSydney ledto fatal heavy vehicle crashes in2017 aswell regardless ofwhoisat fault. Anincrease in more seriousbecauseoftheirsize andweight, Crashes involving heavy vehicles are often improve heavy vehicle safety attitudes andbehaviours to Understanding road user they were muchmore confident onthe ATLM. in bothwet anddryconditions, riderssaid lanes andoncurves at speedsofupto 95 km/h, Crashlab. After ridingover theminstraight motorcyclists whorode over ATLM at theNSW commissioned astudy ofasmallgroup of wet roads oraround corners. In2018–19, we can affect motorcycle stability, especiallyon have raised concerns that ridingover them inattention. However, somemotorcycle riders prevent crashes resulting from tiredness or that resonates through thevehicle andhelps their lane. These markingscreate avibration to alertdrivers andriderswhoveer outof known asrumblestrips, are asafety feature Audio-tactile linemarkings(ATLM), sometimes markings for motorcyclists Safety ofaudio-tactileline pedestrians, cyclists andmotorcycle riders. travelling around trucksfrom drivers, and encouraging safe behaviours when as large blindspots andsafe distances, unique drivingfactors affecting trucks,such and potential fatalities by highlightingthe University‑related research activities and the Transport Research Hub

We are committed to rigorous evidence • the John Grill Centre for Project Leadership, being at the heart of well-informed decisions University of Sydney, where Transport about current and future transport- sponsors the Better Infrastructure Initiative related policies, programs and projects. (BII). This is a program of strategic The university sector has an important development of people, concepts, data and role in undertaking the research that thought leadership. helps provide that evidence. Research Through its new Research Hub, Transport also arrangements have been established with: engages with the research sector on a broad • the Institute of Transport and Logistic basis, through the development of priority Studies (ITLS), University of Sydney, problem statements. In this way, universities where Transport sponsors the Chair of are able to respond to specific research Public Transport challenges that Transport has identified. Research projects that came from the problem statement process and commenced or were completed in 2018–19 include:

Activity Status Partners and collaborators

Study on extending workplace Underway Swinburne University flexibility to frontline staff

Study exploring the application of Underway University of SA Mobility as a Service in NSW University of Sydney iMove CRC

Study on balancing 'Movement and Underway Swinburne University Place' in designing successful places iMove CRC

Design of interchanges with Completed UNSW Real Skills Education homelessness in mind Student Challenge

Modelling of Electric Vehicle uptake Completed APR Internship (ANU)

A number of other initiatives occurred in We also continued to support the UTS 2018–19 that teamed universities, industry and Capstone Program for final year engineering transport agencies to develop collaborative students. Under this program, a significant and innovative solutions. Highlights included: body of research on the operational efficiencies of the • Sydney Metro’s two-day 'Transport Spaces Line has been progressively built up. It of the Future Challenge' at Google’s is anticipated that this research program headquarters, with partners including Tobias will be extended to operations on the Strategic Design, UTS’ Bachelor of Creative CBD and South East Light Rail. Intelligence & Innovation (BCII) Program, and University of Sydney’s Jacaranda Flame Consulting Program • Transport for NSW’s 2018 Sustainable Design Competition, which provides students with the opportunity to showcase skills and ability in a real location, by applying innovation and new thinking to a scenario challenge.

Appendices • 95 96 Transport for NSW Annual Report 2018–19 procurement spend for annualreport purposes. published definitionofa consultant across all cluster hascommitted to alignthenewly NSW Government agencies.The Transport definition for consultants to beused by all NSW Procurement Board released astandard encompassing allNSW Government agencies, Following aco-designed approach to inform theirdecision-making. consultants to provide professional advice NSW Government agenciesengage Consultants haven’t beenmentionedabove include: iMove Cooperative Research Centre. Projects that have progressed through thispathway, and Transport for NSW hasalsoundertaken anumberofresearch projects incollaboration withthe iMove Cooperative Research Centre Projects TOHMATSU DELOITTE TOUCHE TOHMATSU DELOITTE TOUCHE AUSTRALIA PTYLTD L.E.K. CONSULTING ERNST &YOUNG ERNST &YOUNG COOPERS PRICEWATERHOUSE AUSTRALIA PTYLTD L.E.K. CONSULTING RIM INC MCKINSEY PACIFIC CONSULTING PTY. LTD. NETWORK RAIL Consultant Vehicle Industry Ecosystem MappingProject Autonomous, Connected, ElectricandShared public transport services PhD Project: Green wave for high‑capacity Pedestrians andAutomated Vehicles PHD Project: Safe interaction between Optimising BusReplacement Services Project Activity

Management services Management services Management services Management services Category Management services Management services Management services Management services Management services Underway Underway Underway Completed Status advisory nature ofthework, whichhasledto The new definition covers the extensive section ofourpast AnnualReports. previously reported content withinthis spend. This isnotdirectly comparable to increasing thetotal disclosedconsultancy of engagementsbeingreported, thereby new definitionhasaffected the totalnumber Transport categorising spendinanew way. This Renewal Project Central Precinct Renewal Project Central Precinct Design Services Organisational Benchmark Analysis Rail Access Sydney Ferries Retender Case Advisory Services Newcastle –Business Fast RailSydney to Services Strategic Advisory Financial Sustainability Services More Trains, More Project Astrolabe Consulting UTS for FieldRobotics – Australian Centre Sydney University Swinburne University Partners and collaborators $299,548 $340,825 $375,000 $435,538 $465,887 $478,535 $492,363 $720,000 $1,942,790 Actual cost Consultant Category Project Actual cost

VIVENDI Management services NSW Active Transport $278,513 CONSULTING P/L Cycling Investment Program – Strategic Business Case Services

DELOITTE TOUCHE Information Cyber Uplift Program $276,802 TOHMATSU technology Risk Assessment

ARUP AUSTRALIA Management services Western Sydney – $240,695 PTY LTD Corridor Preservation

SHAPE TRANSPORT Management services NSW Active Transport $220,210 PTY LTD Cycling Investment Program – Strategic Business Case Modelling and Economic Analysis Services

E3 ADVISORY PTY LTD Management services Fast Rail Sydney $219,240 to Canberra – Project Services

AECOM AUSTRALIA Management services South East Sydney $213,613 PTY LTD – Transport Strategy Planning and Analysis Services

PKF(NS) AUDIT AND Finance and Small Business Financial $211,931 ASSURANCE LIMITED accounting/tax Assistance Program

CBRE PTY LTD Management services Central Precinct $206,050 Renewal Project

E3 ADVISORY PTY LTD Management services Fast Rail Sydney to $189,184 Newcastle – Business Case Advisory Services

SGS ECONOMICS AND Management services South East Sydney $186,469 PLANNING PTY LTD – Land Use Planning Services

ARUP PTY LIMITED Management services Central Precinct $184,950 Renewal Project

HOFMEYR CONSULTING Organisational review Organisational $181,000 PTY LTD Design Services

MOTT MACDONALD Management services – $179,875 AUSTRALIA PTY LTD Engineering Services

ENERGY SHIFT PTY LTD Management services Future Transport $172,463 – Strategic advice sustainability and innovation

DELOITTE TOUCHE Finance and Accounting and $171,665 TOHMATSU accounting/tax tax advice

CORVIEW GROUP P/L Management services Newcastle Light Rail $155,000 Extension – Strategic Business Case Services

Appendices • 97 98 Transport for NSW Annual Report 2018–19 AUSTRALIA P/L EDUCATION ENGINEERING ARUP PTYLIMITED CORVIEW GROUPP/L LEARN-AWAY PTYLTD PTY LTD OAKTON SERVICES PTY LTD SCT CONSULTING PROTIVITI PTYLIMITED GROUP PTYLTD SHERIDAN CONSULTING IT NEWCOM PTYLIMITED COOPERS CONSULTING PRICEWATERHOUSE SERVICES PTYLTD RAIL PLANNING AUSTRALIA PTYLTD ACCENTURE CBRE PTYLTD PLANNING PTYLTD SGS ECONOMICS AND K PMG Consultant

Management services technology Information Management services Legal Management services Management services Management services Management services Organisational review Management services Management services technology Information Category Management services Management services Management services Review ofInfrastructure relations programs of in-flight workforce Assessment andreview Planning Services Inland Rail– strategy andreform organisational Services to inform Strategic Advisory Proposal Kogarah Unsolicited Case Advisory Services Newcastle –Business Fast RailSydney to Technology Resilience Review ofInformation Project Curriculum Review Engineering Sydney Trains modelling services Orbital –Transport Outer Sydney Business CaseServices Transport –Strategic Airport Integrated Western Sydney Protection Officers program for learning competency Review andimplement for Review andAnalysis Strategic Engagment Cyber UpliftProgram and Engagement Communications StationLink Disclosure Review GIPA Contract Team Review Executive Management Alignment Support &Strategic Services Program $133,980 $134,600 $135,000 $135,099 $136,713 $144,228 $150,000 Actual cost $110,574 $117,113 $117,120 $120,000 $120,000 $120,750 $129,900 $130,000 Consultant Category Project Actual cost

CENTRE FOR Management services Boating Now Program $108,820 INTERNATIONAL – Strategic Business ECONOMICS Case services

DELOITTE RISK Information Cyber Security Review $108,356 ADVISORY PTY LIMITED technology

CATTELL COOPER Management services South East Sydney $107,030 PTY LTD – Transport Strategy Advisory Services

ICENI GROUP PTY LTD Management services Contactless Transport $99,000 Payments Program – Business Analysis and Technical Advisory Services

SMASH DELTA PTY. LTD. Management services Future Transport – $98,400 Concept development of 30 minute city

ARUP PTY LIMITED Management services Central Precinct $94,000 Renewal Project

2XM PROJECTS PTY LTD Organisational review People at the Heart $91,200

KELLOGG BROWN Management services Lower Hunter Freight $91,045 & ROOT PTY LTD Corridor – Protection Project Services

GTA CONSULTANTS Management services Assessing the role $89,260 (NSW) PTY LTD of parcel lockers at transport interchanges

KELLOGG BROWN Management services Western Sydney Freight $87,184 & ROOT PTY LTD Line – Project Services

SPARK STRATEGY Management services Infrastructure and Place $86,845 Rail Transformation

SWINBURNE UNIVERSITY Management services Frontline Flex Project $85,227 OF TECHNOLOGY

DELOITTE TOUCHE Management services Public Transport $83,441 TOHMATSU Information Priority Project

MOTT MACDONALD Management services Central Precinct $82,470 AUSTRALIA PTY LTD Renewal Project

ICENI GROUP PTY LTD Management services Bus Priority $79,190 Infrastructure Program

CLOUDTEN INDUSTRIES Information TfNSWCloud 2.0 $72,600 PTY LTD technology Advisory Services

SGS ECONOMICS AND Management services Fast Rail Sydney to $68,333 PLANNING PTY LTD Canberra – Land Use Planning Services

Appendices • 99 100 Transport for NSW Annual Report 2018–19 during 2018–19. There were noassets disposedofby Transport for NSW withavalue ofgreater than$5million agencies for approved functionsordivested inaccordance with government guidelines. not beingrequired for operational purposes,theassets are eithertransferred to othergovernment functions underthe Transport for NSW acquires andholdsproperties to construct majorprojects inaccordance withits Land disposal All consultancy engagementsless than$50,000 relate to managementservices. Total consultant payment less than$50,000: $3,492,086. For consultancy engagementsless than$50,000, there were 206engagements. 67 Total number of engagements HIVINT PTY. LTD. TOHMATSU DELOITTE TOUCHE CITY PEOPLEPTYLTD AUSTRALIA LTD GRANT THORNTON COMMUNICATIONS P/L NEWGATE MENTZ GMBH TOHMATSU DELOITTE TOUCHE CONSULTING PTYLTD THIRD HORIZON AUSTRALIA PTYLTD JACOBS GROUP NAVICLE PTYLTD Consultant Transport Administration Act 1988 technology Information Management services Management services Management services Management services technology Information accounting/tax Finance and Organisational review Management services technology Information Category . After completing projects, subjectto land Customer Channel journey research Learner driver Improvement Services site –Trip Planning transportnsw.info Accounting Standards Assist Cluster withnew Service Transformation Transport Shared Planning Services Peninsula –Transport to theOlympic Greater Parramatta Support Services Optimisation Oracle Licence Project Risk Assessment Cloud Services Monetisation Proposal – Train Service Fee Scheme Limited (USS) Superannuation from Universities Unsolicited Proposal Renewal Services Circular Quay Precinct Transformation Project $12,858,960 Total cost $53,279 $54,400 $54,720 $55,000 $55,650 $61,013 $65,000 Actual cost $50,400 $50,800 $53,075 Payment of accounts During 2018–19, we monitored the payment of accounts closely to ensure that accounts were paid in accordance with NSW Treasury directions. Process improvements across Transport for NSW and related entities were undertaken to further improve on‑time payment performance.

Aged analysis at the end of each quarter:

Current Less than Between 31 Between 61 More than (i.e. within 30 days and 60 days and 90 days 90 days due date) overdue overdue overdue overdue Quarter $’000 $’000 $’000 $’000 $’000

All suppliers

September -31,465 -16,420 -615 -122 -564

December -24,642 -28,381 -65 -294 -1312

March -46,738 -23,689 -306 -226 -2370

June -56,547 -20,319 -452 -2300 -2658

Small business suppliers ($’000)

September -633 -19 -4 0 -69

December -195 -62 0 0 -73

March -223 -8 0 0 -69

June -362 -97 0 0 -69

Accounts due or paid within each quarter:

Quarter Sept Dec Mar Jun

All suppliers

Number of accounts due for payment 24,083 23,938 24,070 27,137

Number of accounts paid on time 23,839 23,584 23,649 26,655

Actual percentage of accounts paid on 99.0% 98.5% 98.3% 98.2% time (based on number of accounts)

Dollar amount of accounts $3,802,000 $4,699,195 $3,591,090 $5,335,288 due for payment ($’000)

Dollar amount of accounts paid $3,788,160 $4,681,834 $3,575,318 $5,308,828 on time (based on $) ($’000)

Actual percentage of account 99.6% 99.6% 99.6% 99.5% paid on time (based on $)

Number of payments for interest 0 0 0 0 on overdue accounts

Interest paid on overdue $0 $0 $0 $0 accounts ($’000)

Appendices • 101 102 Transport for NSW Annual Report 2018–19 cents inlinewiththetribunal’s determination. ferry operators increased by between 10 and40 On 1January2019, maximumfares for private remained at $2.50. Excursion Dailyticket for pensionersand seniors up by between 30cents and$2.50. The Regional 10 cents and$1.20. Adult day ticket fares went meant adultsingletripfares went upby between consistent withthetribunal’s determination. This tribunal. On1January2019, fares increased by CPI the increase of4.2percent recommended by the remained at $2.50. This was substantially below of thePensioner/Senior Goldcard day cap, which caps increased by 2.2percent, withtheexception line withchangesinthecost ofliving.Allfares and On 2July2018, Opalfares andcapsincreased in • • • maximum fares for thefollowing services: Tribunal madedeterminations asto the The IndependentPricingandRegulatory determination Implementation ofprice * Rounded to zero asamountisless than$1000. on overdue accounts ($’000)* Interest paidto smallbusinesses on overdue accounts Number ofpayments for interest Time for payment ofaccounts accounts paidontime(based$) Actual percentage ofsmallbusiness small businesses paidontime($’000) Dollar amountofaccounts dueto payment to smallbusinesses ($’000) Dollar amountofaccounts duefor (based onnumberofaccounts) business accounts paidontime Actual percentage ofsmall small businesses paidontime Number ofaccounts dueto payment to smallbusinesses Number ofaccounts duefor Small business suppliers Quarter private ferries. rural andregional buses Rail, Sydney Ferries andtheStockton Ferry outer metropolitan buses,InnerWest Light TrainLink Intercity Services, metropolitan and Opal fares includingSydney Trains andNSW $1273 $1273 100% 100% Sept $0 96 96 delivery of transport services. implemented to ensure theeffective and safe ongoing efficiency measures which have been framework. This hasalsoincludedthedelivery of agile financialmanagementwithinadefined governance processes that have enabled through cluster-wide strategic planningand The 2018–19 financial results have beenachieved this total cluster result. for NSW contributing approximately $3billionof within three percent ofbudget,with Transport cost ofservices ofapproximately $5billionwas the total cluster capitalprogram. The cluster net Transport for NSW directly delivering $3 billionof works program ofmore than$13billion,with delivered withinbudgetitslargest ever capital In the2018–19 financial year, the Transport cluster transport infrastructure assets. maintaining road, freight, maritime andpublic in transport services withconstructing and Transport cluster’s budgetto managegrowth Transport for NSW actively managesthe Budget 0 94.7% $1240 93.3% $1174 Dec $0 89 83 0 $3048 95.8% $3132 97.3% Mar 189 $0 181 0 $4485 93.4% $4187 91.8% 326 355 Jun $0 0 Significant effects (after balance date events) On 1 July 2019, a ministerial order transferred the assets, rights and liabilities relating to the Country Regional Network from Transport for NSW to RailCorp. The Country Regional Network comprises an operational rail network, containing passenger, freight and grain lines, and a non- operational rail network and excludes any land and infrastructure which is leased to Australian Rail Track Corporation. The fair value of the assets transferred was approximately $4.5 billion.

As part of the Machinery of Government Changes, the NSW Government has announced its intention to integrate Roads and Maritime Services into Transport for NSW, with Roads and Maritime Services ceasing to operate as a separate agency within the Transport cluster. The Bill to effect the changes is currently before the NSW Parliament.

Appendices • 103 104 Transport for NSW Annual Report 2018–19 Transport for NSW below tablealongsidedata from theprevious two years. The Transport workforce (excluding cadets,casualsandcontractors/labour hire) ispresented inthe includes afulltimeequivalent (FTE)of3881.49. The Transport for NSW headcount (inclusive ofDepartmentTransport) is3966 people, which Human resources Appendix 3:Humanresources Department ofTransport Note 3:Reduction intotal reflects themove of Sydney Metro to anew entity. Note 2:Excludes Transport cadets,casuals,contractors andlabourhire. Note 1:Employees inactingarrangements more than90days are recorded intheapplicable(effective) salary range. Note 2:NocasualsinDepartmentofTransport. Note 1:Headcount andfulltimeequivalent (FTE)includesSecretary’s position. >$150,000 $125,001–$150,000 $100,001–$125,000 $75,001–$100,000 $50,001–$75,000 <$50,000 Annual salary Total $125,001–$150,000 $100,001–$125,000 $75,001–$100,000 $50,001–$75,000 <$50,000 Annual salary Total >$150,000 1840 250 439 343 476 311 2016–17 total count 2016–17 total count 21 0 0 0 0 0 0 0 F F 2071 330 699 546 295 174 27 M M 0 0 0 0 0 1 1 Total Total 1010 3911 580 985 517 771 48 0 0 0 0 0 1 1 1960 340 450 326 262 582 2017–18 total count 2017–18 total count 0 0 0 0 0 0 0 0 F F 2187 453 339 733 481 181 M M 0 0 0 0 0 0 1 1 Total Total 4147 1073 443 779 931 921 0 0 0 0 0 0 1 1 1901 405 426 326 526 218 2018–19 total count 2018–19 total count 0 0 0 0 0 0 0 0 F F 2065 608 636 358 312 151 M M 0 0 0 0 0 0 1 1 3966 Total Total 1034 369 962 838 763 0 0 0 0 0 0 1 1 Personnel policies and practices

Our Human Resource policy framework aligns to the Transport values, and modern, streamlined Human Resource management approaches. During 2018–19, a number of procedures were reviewed, and this continues as part of Evolving Transport.

During 2018–19, we published the following Transport policies and procedures: • Transport Recruitment and Filling Vacancies Policy • TfNSW Return to Work Program • Updated version of Transport Leave and Attendance Policy

The following procedures were reviewed and updated: • TfNSW Parental Leave Procedure • TfNSW Leave Procedure • TfNSW Grievance Management Procedure • TfNSW Probation Procedure • TfNSW Discipline Handling Procedure • TfNSW Gifts and Benefits Procedure

Exceptional movements in wages, salaries or allowances

Salaries, wages and allowances moved in accordance with the government's wages policy. Staff employed under the provisions of the Transport for NSW Salaries and Conditions of Employment Award 2017 received an annual increase of 2.5 per cent from the first full period on or after 1 July 2018.

Industrial relations policies and practices

We communicate with our people through a variety of channels to ensure they are informed about a broad range of topics and issues. In addition, senior management consults with employees and relevant unions, including the peak union body (Unions NSW), on matters that potentially impact staff, including proposed structural and other changes.

The consultative approach we have adopted at Transport accords with the principles contained in the Consultative Arrangements: Policy and Guidelines 2012 issued by Treasury. We also apply the public sector Agency Change Management Guidelines issued by the Department of Premier and Cabinet in 2011.

Appendices • 105 106 Transport for NSW Annual Report 2018–19 legacy systems. *2018 data for workforce diversity groups hasbeensourced from Transport Equip. Inprioryears, data was sourced from Adjustment’ was notupdated. People withDisability:Aplanfor theNSW publicsector. The benchmarkfor ‘People withDisabilityRequiring Work-Related disability intheNSW publicsector from anestimated 2.7% to 5.6% by 2027. More information canbefound at: Jobsfor Note 4:InDecember 2017, theNSW Government announced thetarget ofdoublingtherepresentation ofpeoplewith the percentage oftheNSW general population borninacountry where Englishisnotthepredominant language. information aboutfirst language, butdoesprovide information about country ofbirth. The benchmarkof23.2%is included for People whosefirst languagespoken asachild was notEnglish. The ABS Census doesnotprovide Note 3:Abenchmarkfrom theAustralian Bureau ofStatistics (ABS)Census ofPopulation andHousinghasbeen at orabove 1.8%,thecumulative representation ofAboriginalemployees inthesector isexpected to reach 3.3%. 2021 for eachofthesector’s salarybands.Iftheaspirational target of1.8%isachieved insalarybandsnotcurrently Note 2:The NSW Public Sector AboriginalEmployment Strategy 2014–17 introduced anaspirational target of1.8%by of theNSW community. Note 1:The benchmarkof50%for representation ofwomen across thesector isintended to reflect thegender composition services, andservices for humanitarianentrants. women inleadership, provision oflanguage Program themesare improving outcomes for The 2018–19 Multicultural Policies andServices will beapproved andconfirmed in2019–20. with Multicultural NSW. We are hopefulthis a draft multicultural services planinnegotiation diverse society. Transport for NSW hascreated within aculturally, linguistically andreligiously are committed to delivering these services transport services for allpeopleofNSW. We Transport for NSW provides mainstream services program Multicultural policies and enhancements for employees to easilyself-identifyandupdate theirdiversity data. of employee diversity data andunderstanding ofthecluster workforce, suchassystem inclusion targets. We continued to implementinitiatives to furtherimprove theintegrity During 2018–19, steady progress was madeinworking towards achieving ourdiversity and groups isreported inaccordance withPublicService Commission reporting requirements. Information abouttherepresentation anddistribution ofouremployees indiversity Workforce diversity work-related adjustment* People withdisabilityrequiring People withdisability* spoken asachildwas notEnglish* People whosefirst language Strait IslanderPeoples* Aboriginal andTorres Women Workforce diversity group Benchmark 23.2% 5.6% 3.3% 50% N/A * The numberofemployees from diverse backgrounds identify andupdate theirpersonaldata. enhancements for employees to easilyself- the cluster workforce. This includessystem of employee data andourunderstanding of initiatives to furtherimprove theintegrity representation targets. We continue to implement been madeinworking towards achieving our reporting requirements. Steady progress has in accordance withPublic Service Commission our employees in diversity groups isreported about therepresentation anddistribution of per cent inJune2019. Inaddition,information increased from 28.3percent inJune2018 to 30.7 in leadershiproles across thecluster steadily the financial year, the representation of women linguistically diverse background*. Throughout have self-identifiedashaving aculturally and/or leadership roles heldby women, 121(18 percent) As at June2019, Transport cluster had672 women inleadership Improving outcomes for born inacountry otherthanAustralia. is derived from thewomen inleadership roles whowere 2015–16 46.1% 17.4% 0.5% 1.4% 1.2% 2016–17 47.3% 17.3% 0.4% 0.7% 1.2% 2017–18 47.5% 0.2% 2.0% 7.4% 1.3% 2018–19 48.3% 0.2% 9.7%

1.9% 1.3% Language services All of our community notifications contain information on how customers can access translation services. The below image is used on all project newsletters/notifications.

This document contains important information about public transport projects in your area. If you require the services of an interpreter, please contact the Translating and Interpreting Service on 131 450 and ask them to call Transport for NSW on (02) 9200 0200. The interpreter will then assist you with translation.

The above information is also translated into the main non-English speaking languages and included on project notifications. See below example:

The Transport for NSW Project Infoline (1800 684 490) is also included on all community notifications, allowing community members to contact project team members who can then contact the translating service.

In some cases, project communication is translated into other languages where there is a high proportion of speakers in that area.

Depending on the demographics and project, internal and external translators are sometimes used at community information sessions.

Services for humanitarian entrants Providing access to public transport In 2018–19, Transport for NSW initiated the We launched the Opal One Day Travel Pass second intake of the Humanitarian Cadet in October 2018. It is available to approved Program. This program is an employment government and charity/not-for-profit initiative designed to improve recently organisations for the purpose of providing settled refugees’ employability by providing emergency travel assistance for at-risk clients. them with local experience relevant to their This pass continues to be used by more existing professional qualifications and helping than 70 eligible organisations with more identify longer-term career opportunities. than 12,000 passes ordered in 2018–19. At the end of the program, Transport for Assistance animals with valid accreditation NSW recruited seven qualified engineers are allowed to travel for free on all public and successfully provided them with long- transport services and to enter public transport term employment in their chosen field. premises in NSW. In 2018–19, MindDog Australia was included as an approved organisation for assessing assistance animals and they have also had their accreditation accepted as valid for public transport travel. In addition to interstate visitors being able to apply for a Transport for NSW Assistance Animal Pass, Transport for NSW also now accepts some interstate assistance animal passes, allowing for improved travel options for visitors.

Appendices • 107 108 Transport for NSW Annual Report 2018–19 Promotion (overseas visitsby employees) • customers andemployees include: 2018–19 that improve accessibility for Some key achievements during • • • • • benefits across thefive key outcome areas of: Action Plan2018–2022 continued to deliver 160 actionswithintheDisabilityInclusion During 2018–19, theimplementation ofthe Disability InclusionAction Plan Administrator Senior Contracts New Intercity Fleet Project Director, Investment Planning Associate Director Officer Access Program over theforward estimates million hasbeeninvested intheTransport 2018–19 budgetannounced afurther$882 limited mobility orparents withprams. The public transport for thosewithadisability, Program continued to improve access to The third tranche oftheTransport Access inclusive employment. inclusive customer service andfeedback and research accessible customer information, technology accessible systems andprocesses liveable communities South Korea Singapore Destination South Korea the New Intercity Fleet(NIF)Project. first train delivery payment milestone for Verify thesupportingdocumentation for the Mitsubishi ElectricAustralia andUGLRail. during thisvisitwithotherRCpartners, A formal NIFContract Review was held NIF project for RailConnect are mobilised. ensure theteams responsible for delivering the status ofHRCdesignandmanufacturing, and to inspectworks andfacilities andcurrent joint venture partnerHyundaiRotem Company Visit New Intercity FleetsupplierRailConnect and from innovative policiesinotherjurisdictions. comparative policy analysis basedonlearnings capacity ofTransport staff to undertake advanced program benefits NSW residents by improving the Masters ofPublicAdministration. Participation inthis subject ofthegovernment‑sponsored Executive Attend 'DesigningPublicPolicies andPrograms' Purpose • • • • workforce across theTransport cluster. and besupported aspartofthediverse with disabilityanopportunityto connect with disabilityorwhoare carers ofsomeone Enabled Network’. Itprovides employees We created anew employee network –‘The Dubbo to helpstimulate regional economies. a new purpose-builtmaintenance facility in deliver thenew regional rail fleet,alongwith In February 2019, acontract was awarded to Coast Linewas completed inJune2019. accreditation. The pilotproject ontheSouth diverse backgrounds, andprovides with disabilityorculturally andlinguistically focuses oncommunication withpeople deliver training to front-line staff. Training entered into apartnershipwithNorthcott to Transport for NSW andNSW TrainLink comfortable andreliable commuter services. program to provide customers with under theMore Trains, More Services Waratah Series2trains were introduced In September 2018, thefirst ofthenew Officer Destination Purpose

Executive Director Japan/South Attend the Roads Australia Study Tour Delegation Transport Policy Korea/Singapore of senior government and industry leaders to & Executive investigate how major Asian national and city Director Innovation governments are developing their city transport Research & Reform networks to cope with population growth, liveability, changing demographics and the introduction of autonomous vehicles on their road networks. Participants learned from the international transport community and exchange ideas, which will help position NSW as a world leader in deploying emerging transport technologies including informing trials of connected and automated vehicle program for NSW. The knowledge gained will benefit communities by setting NSW for success in adopting safe and effective new technologies and more innovative service models.

ED Operational UK/Denmark/ Attend the Innotrans Fair in Berlin and Systems Germany meet transport operators and suppliers involved in European Train Control Systems (ETCS) level 2 projects to understand how our projects could benefit, learn from their experiences and collaborate to deliver the best possible outcome for the rail network.

Project Director, South Korea Conduct inspections of the New Intercity Fleet New Intercity Fleet (NIF) manufacturing facility in Changwon and the test track in Osong. Review overall project status at the Hyundai Rotem Seoul headquarters and meet with key senior managers from the design and project management team.

Project Director, New Zealand Improve Automatic Train Protection (ATP) Automatic implementation by leveraging lessons learned Train Protection during the equivalent technology implementation Associate Director by Auckland Transport, KiwiRail and TransDev. Operational Integration

NSW Point to New Zealand The Point to Point Transport Commissioner Point Transport attended the 2018 Australia and New Zealand Commissioner School of Government (ANSOG) Executive Fellows Program (EFP). The program is specifically designed to enhance senior executive’s skills in environments that have shifting priorities where executives are required to modify to continually deliver value for the community.

Project Engineer, South Korea To witness the dynamic testing of the New Rolling Stock Intercity Fleet (NIF) train’s anticlimber absorbers, which are discrete components of the Crash Energy Management System (CEMS).

Duty Control UK The new Duty Control Managers at Sydney Trains Managers (2) visited London Underground Rail Control Centre Director Operations and other operational locations to learn about best practices and the key challenges that may be faced in readiness for the ROC opening in Sydney.

Appendices • 109 110 Transport for NSW Annual Report 2018–19 Administrator Senior Contracts New Intercity Fleet Project Director, Manager Commissioning Testing and Secretary Corporate Services People and Deputy Secretary, & Delivery Digital Products Executive Director Ticketing Services Information and Executive Director New Intercity Fleet Project Director, Trains Sydney Growth Project Director, Program Delivery ED Fleet Commissioner Point Transport NSW Point to Officer New Zealand New Zealand UK South Korea China Singapore Destination South Korea South Korea South Korea issues withsuppliersandotherjurisdictions. and to discuss key business andtechnology developments inpublictransport payments Event. Opportunitiesto learnaboutthelatest To attend theTransport Ticketing Global New Intercity Fleet(NIF)train inSydney. ensure readiness to shipandreceive thefirst faciltiy inChangwon (Republic ofKorea) to at HyundaiRotem Company’s manufacturing RailConnect consortium partnerexecutives Conduct meetingsandinspectionswith Trains (SGT), whichare currently inproduction. Inspection ofthesupplierfacilities for Sydney Growth Executive Fellows Program (EFP). Zealand SchoolofGovernment (ANSOG) Participated inthe2018 Australia andNew Purpose for thefirst NIFtrain to beshipped to Australia. New Intercity Fleet(NIF)project inpreparation and loadedfor transport delivery milestone for the To certify the payment ofthefirst unit complete the supplierofNew Intercity Fleet(NIF). responsible seniormanagersandexecutives of accountability ofdelivery by meetingwith Inspect manufacturing progress andensure and TfNSW QualityEngineersstationed inKorea. to discuss testing issues withtheHRCTesting Team Partners andHyundaiRotem Company (HRC),and Witness critical testing conducted by RailConnect coordinate theexecutive managementresponse. to travel that required himto remain inSydney to arose the evening before theSecretary was due trip was cancelled asacriticaloperational issue policy, planningandoperations intheregion. The development andadvancement ofpublictransport exchange ofideasandknowledge to furtherthe in Australia andNew Zealand andfacilitates the the International Association ofPublicTransport (as aBoard member). The UITPANZ represents Attend theUITPANZ Board meetinginAuckland planning andcontracting inpublictransport. to busnetwork redesign, integrated landuse can beappliedinNSW, particularlyinrelation developments inpublictransport services that allowed TfNSW to gather information onthelatest Organising Authorities Platform Meeting.This Transport Technical Tour andtheUITPANZ Participated inboththeUITPANZ Auckland Officer Destination Purpose

Associate Director UK Attend Hothouse planning workshops with Program Delivery Cubic, prime contractor for the Intelligent Principle Domain Congestion Management Program (ICMP) to and Solutions work through and progress key project elements, Architect and ensure deliverables are aligned with the expected benefits for traffic management.

Deputy Secretary, Sweden/UK Planned to participate in both the UITP Summit People and followed by the UITP Study Tour to enable Corporate Services TfNSW to gain useful and actionable insights into developments in public transport services elsewhere. This knowledge will also assist TfNSW to deliver better customer outcomes in NSW and will enabling knowledge sharing with other Australian and New Zealand authorities. Deputy Secretary was required to return to Sydney immediately and was unable to participate in the UITP summit and study tour.

Principal Engineer South Korea Visit to inspect a Train test facility and Signalling Systems investigation of the potential to conduct signal interference tests at that facility as opposed to numerous track possessions in Sydney.

New Intercity South Korea Meet with the New Intercity Fleet (NIF) train Fleet Tester supplier (RailConnect) to progress engagement and discuss the scope for driver and guard participation in NIF train testing activities.

Principal South Korea Visit the New Intercity Fleet (NIF) train Driver Tester manufacturing facility and the Osong train Operational test track. Meet with the NIF train supplier Readiness and (RailConnect) to progress engagement Compliance Lead and discuss the scope for driver and guard participation in NIF train testing activities. Associate Director, Operational Planning & Readiness

Work health and safety A review of safety governance, safety culture and safety reporting allowed improved risk- During 2018–19, we continued to support based decision making for our leadership teams. workforce health, safety and wellbeing by conducting workshops and initiatives In February 2019, an Officers’ Due Diligence targeting safety, mental health, resilience Forum was held which focused on ‘a mindful and nutrition. We also continued to provide workplace’ in support of mental health. We cluster-wide Safety Managers’ Forums provided input to the whole-of-government and a Health and Wellbeing Community plan to reduce claims from serious injuries by of Practice Program, addressing both 30 per cent by 2022, and included initiatives mental and physical health. Throughout the on providing mentally healthy workplaces, year, health and safety performance was reducing musculoskeletal disorders and reported monthly to the executive team. managing customer-initiated violence. Representation and support from senior We developed and deployed a five year leaders across all NSW transport agencies safety plan (2018–23) with specific actions. have ownership over these safety initiatives. The targeted outcomes for 2018–19 included improvements in safety assurance, safety systems, safer people and safer workplaces.

Appendices • 111 112 Transport for NSW Annual Report 2018–19 of four bandsandanew Transport SeniorService Managerclassification. six of seniorservice executives withthoseintheNSW PublicService. The previous 2016 We implemented the Numbers andremuneration ofseniorexecutives 2017–18 dueto Sydney Metro Authority becoming anew entity. Transport for NSW’s 2018–19 headcount reduced insize compared to The above figures are basedontheindividual’s pay grade, nottheposition. of Transport Service SeniorExecutives (Band1to 3) The tableabove shows the2018–19 average total remuneration packages (TRP) TSSM (SS Level 1) Senior Managers Transport Service Grand total (Bands1-4) Band 4 Band 3 Band 2 Band 1 Senior Executives Transport Service Percentage ofplannedWork HealthandSafety consultation meetingsheld Prosecutions undertheAct Loss Time InjuryFrequency Rate (per1Mhours) Prosecutions reported Lost Time Injurydueto workplace-related injuriesorillness Number ofevents reported Transport for NSW Work HealthandSafety category Band 1 Transport Service SeniorExecutives TSSM (SS Level 1) Band 4 Band 3 Band 2 ‑level Transport SeniorService structure hasbeenmappedacross to aGSEstructure No2(GSELA) effective 1July2017, to aligntheframework for theemployment Government Sector Employment 2017–18 Female 187 136 116 15 5

$274,116* 2017–18 Male Average ofTRP2017–18 266 431 50 211 4 1 .

Legislation AmendmentAct 2017–18 Total 402 327 618 65 $475,848 $354,879 9 $251,036 1 $537,145 $197,731

2018–19 Female 197 101 121 15 0 5 Average ofTRP2018–19

2018–19 Male 399 227 192 31 3 1

$569,050 $364,407 $254,384 $199,014 $477,635 2018–19 Count 100% Total 0.94 596 348 293 147 46 0 0 8 5 1

Public Interest Disclosures Act 1994 During the year, we took steps to ensure our staff and contractors are aware of thePublic Interest Disclosures Act 1994 (PID Act) and our internal reporting policies and procedures.

The Public Interest Disclosures Internal Reporting Policy and Procedures, internal reporting hotlines, Nominated Disclosure Officer details and the Code of Conduct are located on Transport for NSW’s intranet. This includes information on the significance and purpose of the PID Act.

Transport for NSW provides face-to-face awareness sessions for staff and maintains a fraud and corruption e-learning module (mandatory for all new starters) that provides information on Public Interest Disclosures and our Internal Reporting Policy.

We received the following information requests:

Information requested Number

Number of public officials who have made a Public 2 Interest Disclosure (PID) to Transport for NSW

Total number of PIDs received 4

Public interest disclosures made by public officials 2 in performing their day-to-day functions

Public interest disclosures not covered by above that are 1 made under a statutory or other legal obligation

All other public interest disclosures 1

Total number of PIDs finalised 8*

Number of PIDs received by category

Corrupt conduct 4

Maladministration 0

Serious and substantial waste of public money or local government money 0

Government information contraventions 0

Local government pecuniary interest contraventions 0

* This includes some PIDS received before 2018–19 commenced.

Requirements arising from employment arrangements Department of Transport and the Transport Service of New South Wales employ staff and provide personnel services to other agencies within the Transport cluster including Transport for NSW. Both entities have complied with NSW TC 15/07.

Appendices • 113 114 Transport for NSW Annual Report 2018–19 and Infrastructure Acts andsubordinate legislation administered by theMinister for Transport Appendix 4:Legal • • • Services, Part 6,andsomuchoftheAct asrelates to Roads andMaritimeServices) being theAct except Part 4A,Divisions1to 3,sofar asitrelates to Roads andMaritime (The Act, except thepartsadministered by theMinister for Roads, MaritimeandFreight Transport Administration Act 1988 Railway Construction (Maldonto Port Kembla) Act 1983 • adopted for NSW withmodifications by theabove adoption Act) (the Scheduleto theSouthAustralian Act, asamendedfrom time to time, SafetyRail National Law (NSW) • • SafetyRail (Adoption of National Law) Act 2012 • • Point to Point Transport (Taxis andHire Vehicles) Act 2016 • Passenger Transport Act 2014 • • Passenger Transport Act 1990 • Parking Space Levy Act 2009 National Corporation Rail (Agreement) Act 1991 Civil Aviation (Carriers’ Liability)Act 1967 • City of Sydney Act 1988 Broken Hillto SouthAustralian Border Railway Agreement Act 1968 • Air Transport Act 1964 Air Navigation Act 1938 Minister for Transport and Infrastructure (01/07/18–02/04/19) Infrastructure) (provisions relating to thepartsofAct administered by theMinister for Transport and Transport Administration Regulation 2012 (Staff) Infrastructure) (provisions relating to thepartsofAct administered by theMinister for Transport and Transport Administration (General) Regulation 2018 (from 31.08.2018) Infrastructure) (provisions relating to thepartsofAct administered by theMinister for Transport and Transport Administration (General) Regulation 2013 (to 30.08.2018) (South Australian Regulations adopted for NSW underthe Rail Safety National Law National Regulations 2012 Rail Safety (Adoption ofNational Law) Regulation 2018 (from 27.07.2018) Rail Safety (Adoption ofNational Law) Regulation 2012 (to 26.07.2018) Point to Point Transport (Taxis andHire Vehicles) Regulation 2017 Point to Point Transport (Taxis andHire Vehicles) (Industry Adjustment) Regulation 2016 Passenger Transport Regulation 2014 Passenger Transport (General) Regulation 2017 Passenger Transport (DrugandAlcohol Testing) Regulation 2010 Parking Space Levy Regulation 2009 the Minister for Local Government)) (Part 4AandSchedule2,jointlywiththeMinister for Roads, MaritimeandFreight (remainder, Air Transport Regulation 2016

Rail SafetyRail National Law (NSW)

) Acts and subordinate legislation administered by the Minister for Roads, Maritime and Freight

Minister for Roads, Maritime and Freight (01/07/18–02/04/19)

City of Sydney Act 1988 (Part 4A and Schedule 2, jointly with the Minister for Transport and Infrastructure (remainder, the Minister for Local Government))

Driving Instructors Act 1992 • Driving Instructors Regulation 2016

Heavy Vehicle (Adoption of National Law) Act 2013 • Heavy Vehicle (Adoption of National Law) Regulation 2013

Heavy Vehicle National Law (NSW) • Heavy Vehicle (Fatigue Management) National Regulation (NSW) • Heavy Vehicle (General) National Regulation (NSW) • Heavy Vehicle (Mass, Dimension and Loading) National Regulation (NSW) • Heavy Vehicle (Registration) National Regulation (NSW) • Heavy Vehicle (Vehicle Standards) National Regulation (NSW)

Marine Pollution Act 2012 • Marine Pollution Regulation 2014

Marine Safety Act 1998 • Marine Safety Regulation 2016

Marine Safety Legislation (Lakes Hume and Mulwala) Act 2001

Motor Vehicles Taxation Act 1988 • Motor Vehicles Taxation Regulation 2016

Photo Card Act 2005 • Photo Card Regulation 2014

Ports and Maritime Administration Act 1995 • Ports and Maritime Administration Regulation 2012

Recreation Vehicles Act 1983 (Parts 4 and 6 (remainder, the Minister for the Environment))

Road Transport Act 2013 • Road Rules 2014 • Road Transport (Driver Licensing) Regulation 2017 • Road Transport (General) Regulation 2013 • Road Transport (Vehicle Registration) Regulation 2017

Roads Act 1993 (jointly with the Minister for WestConnex (except parts the Minister for the Environment, the Minister for Local Government and the Minister for Lands and Forestry)) • Roads Regulation 2008 (to 31.08.2018) • Roads Regulation 2018 (from 01.09.2018)

Sydney Harbour Tunnel (Private Joint Venture) Act 1987

Appendices • 115 116 Transport for NSW Annual Report 2018–19 Transport and Roads Acts andsubordinate legislation administered by theMinister for Western Sydney Acts andsubordinate legislation administered by theMinister for Acts andsubordinate legislation administered by theMinister for WestConnex • Heavy Vehicle (Adoption of National Law) Act 2013 • Driving Instructors Act 1992 Civil Aviation (Carriers’ Liability)Act 1967 (Part 4AandSchedule2) City of Sydney Act 1988 Broken Hillto SouthAustralian Border Railway Agreement Act 1968 • Air Transport Act 1964 Air Navigation Act 1938 Minister for Transport andRoads (02/04/2019–30/06/2019) Nil Minister for Western Sydney (01/07/18–02/04/19) Environment, theMinister for Local Government and theMinister for LandsandForestry)) withtheMinister for(jointly Roads, MaritimeandFreight (except parts,theMinister for the Roads Act 1993 Minister for WestConnex (01/07/18–02/04/19) • • • (remainder, theMinister for Transport andInfrastructure)) Part 6,andsomuchoftheAct asrelates to Roads andMaritimeServices (Part 4A,Divisions1to 3,sofar asitrelates to Roads andMaritimeServices, Transport Administration Act 1988 Minister for Roads, MaritimeandFreight (01/07/18–02/04/19) Air Transport Regulation 2016 and Freight) (provisions relating to thepartsofAct administered by theMinister for Roads, Maritime Transport Administration Regulation 2012 (Staff) and Freight) (provisions relating to thepartsofAct administered by theMinister for Roads, Maritime Transport Administration (General) Regulation 2018 (from 31.08.2018) and Freight) (provisions relating to thepartsofAct administered by theMinister for Roads, Maritime Transport Administration (General) Regulation 2013 (to 30.08.2018) Heavy Vehicle (Adoption ofNational Law) Regulation 2013 Driving Instructors Regulation 2016

Minister for Transport and Roads (02/04/2019–30/06/2019)

Heavy Vehicle National Law (NSW) • Heavy Vehicle (Fatigue Management) National Regulation (NSW) • Heavy Vehicle (General) National Regulation (NSW) • Heavy Vehicle (Mass, Dimension and Loading) National Regulation (NSW) • Heavy Vehicle (Registration) National Regulation (NSW) • Heavy Vehicle (Transitional) National Regulation (NSW) (expired 01.07.2018) • Heavy Vehicle (Vehicle Standards) National Regulation (NSW)

Marine Pollution Act 2012 • Marine Pollution Regulation 2014

Marine Safety Act 1998 • Marine Safety Regulation 2016

Marine Safety Legislation (Lakes Hume and Mulwala) Act 2001

Motor Vehicles Taxation Act 1988 • Motor Vehicles Taxation Regulation 2016

National Rail Corporation (Agreement) Act 1991

Parking Space Levy Act 2009 • Parking Space Levy Regulation 2009

Passenger Transport Act 1990 • Passenger Transport (Drug and Alcohol Testing) Regulation 2010 • Passenger Transport (General) Regulation 2017

Passenger Transport Act 2014 • Passenger Transport Regulation 2014

Photo Card Act 2005 • Photo Card Regulation 2014

Point to Point Transport (Taxis and Hire Vehicles) Act 2016 • Point to Point Transport (Taxis and Hire Vehicles) (Industry Adjustment) Regulation 2016 • Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017

Ports and Maritime Administration Act 1995 • Ports and Maritime Administration Regulation 2012

Rail Safety (Adoption of National Law) Act 2012 • Rail Safety (Adoption of National Law) Regulation 2018

Rail Safety National Law (NSW) (South Australian Act adopted for NSW by the above adoption Act) • Rail Safety National Law National Regulations 2012 (South Australian Regulations adopted for NSW by the Rail Safety National Law)

Railway Construction (Maldon to Port Kembla) Act 1983

Recreation Vehicles Act 1983 (Parts 4 and 6 (remainder, the Minister for Energy and Environment))

Road Transport Act 2013 • Road Rules 2014 • Road Transport (Driver Licensing) Regulation 2017 • Road Transport (General) Regulation 2013 • Road Transport (Vehicle Registration) Regulation 2017

Appendices • 117 118 Transport for NSW Annual Report 2018–19 Transport andRoads) (incorporating earlierMinistries during 2018–2019) and Roads (includingfrom 01/05/2019 jointlywiththeMinister for Regional New Acts andamendments to Acts intheportfolio oftheMinister for Transport Transport andRoads Acts andsubordinate legislation administered by theMinister for Regional (Assent 30.05.2018; partscommenced 01.07.2018 01.10.2018 &14.12.2018) Road Transport Legislation Miscellaneous AmendmentsAct 2018 (Assent 30.05.2018; section3commenced onassent; otherwiseuncommenced) Licences andPhoto Cards) Act 2018 Road Transport andOtherLegislation Amendment(DigitalDriver and operation ofametro inSydney (from longtitle)) establish Sydney Metro andto facilitate thedevelopment, implementation (Amended the (Commencement Proclamation 2018 No275 –wholeAct commenced 01.07.2018) Transport Administration Amendment(Sydney Metro) Act 2018 (Assent 09.05.2018; commenced on01.07.2018) Road Transport Legislation Amendment(RoadSafety) Act 2018 (Assent 23.11.2017; Schedule1.3commenced 03.12.2018) Road Transport andRelated Legislation AmendmentAct 2017 National Law 09.12.2016; relevant partscommenced 01.10.2018 and01.10.2018; see (This QueenslandAct amendedthe Act 2016 Heavy Vehicle National Law andOtherLegislation Amendment Acts assented to orcommenced during2018–19 of allActs listed for theMinister for Transport andRoads The Minister for Regional Transport andRoads hasjoint administration Minister for Regional Transport andRoads (01/05/2019–30/06/2019) • • Transport Administration Act 1988 Sydney HarbourTunnel (Private JointVenture) Act 1987 • Minister for Energy andEnvironment andtheMinister for Local Government) (from 28.06.2019 –except parts,theMinister Water, Property and Housing,the Housing andtheMinister for Energy andEnvironment) (from 01.05.2019 –except partstheMinister Water, Property and (from 02.04.2019 –except partstheMinister for PlanningandPublicSpaces) Roads Act 1993 Minister for Transport and Roads (02/04/2019–30/06/2019) Transport Administration Regulation 2012 (Staff) Transport Administration (General) Regulation 2018 Roads Regulation 2018 ( 2016 Act No65) (NSW) Historical notes for provisions that were withouteffect) Transport Administration Act 1988 Heavy Vehicle National Law (Act 2018 No21) andotherlegislation to (Act 2017 No61) (Act 2018 No18) (NSW). Assent (Act 2018 No15) (Act 2018 No23) Heavy Vehicle Acts assented to or commenced during 2018–19

Heavy Vehicle National Law and Other Legislation Amendment Act 2018 (Queensland 2018 Act No 10) (This Queensland Act amended the Heavy Vehicle National Law (NSW). Assent 18.06.2018; commenced 01.07.2018 and 01.10.2018)

Heavy Vehicle (Adoption of National Law) Amendment Regulation 2018 (2018 No 354) (This Regulation is included here as it amended Schedule 1 of the Heavy Vehicle (Adoption of National Law) Act 2013 (NSW). Published NSW Legislation website 29.06.2018; commenced 01.07.2018 except Schedule 1 [2]-[5] which commenced 01.10.2018)

Rail Safety (Adoption of National Law) Regulation 2018 (2018 No 396) (This Regulation is included here as its Schedule 1 amended Schedule 1 of the Heavy Vehicle (Adoption of National Law) Act 2013 (NSW). Published NSW Legislation website 27.07.2018; commenced 01.10.2018)

Heavy Vehicle National Law Amendment Act 2018 (Queensland 2018 Act No 18) (This Queensland Act amended the Heavy Vehicle National Law (NSW). Assent 11.09.2018; relevant parts commenced on 01.10.2018, section 19 was without effect, see Heavy Vehicle National Law (NSW) Historical notes)

Road Transport Legislation Amendment (Penalties and Other Sanctions) Act 2018 (Act 2018 No 54) (Assent 05.10.2018; parts commenced 03.12.2018 & 20.05.2019; remainder uncommenced)

Emergency Services Legislation Amendment Act 2018 (Act 2018 No 59) (Assent 26.10.2018; relevant parts (Schedule 5.1 & 5.3) commenced on assent)

Statute Law (Miscellaneous Provisions) Act (No 2) 2018 (Act 2018 No 68) (Assent 31.10.2018; relevant parts (Schedule 2.24, 2.30, & 2.31) commenced 08.01.2019)

Government Sector Finance Legislation (Repeal and Amendment) Act 2018 (Act 2018 No 70) (Assent 22.11.2018; relevant parts amending Transport cluster legislation (Schedule 3.49, 3.61, 3.62 and Sch.4.83) commenced 01.12.2018 & (Schedule 4.50, 4.105, 4.106) uncommenced)

Justice Legislation Amendment Act (No 3) 2018 (Act 2018 No 87) (Assent 28.11.2018; relevant part (Schedule 1.23) commenced on 28.11.2018)

Road Transport Amendment (National Facial Biometric Matching Capability) Act 2018 (Act 2018 No 91) (Assent 28.11.2018; commenced on assent)

Statute Law (Miscellaneous Provisions) Act 2019 (Act 2019 No 1) (Assent 17.06.2019; relevant parts (Schedules 1.11, 1.16, 1.17 & 1.18) commenced on 01.07.2019)

Point to Point Transport (Taxis and Hire Vehicles) Amendment (Miscellaneous) Regulation 2019 (2019 No 60) (NSW legislation website 08.02.2019; commenced on 08.02.2019) (This Regulation is included here as its Schedule 1 amended Schedule 2 (Savings, transitional and other provisions) of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016)

Rail Safety National Law () (Miscellaneous) Amendment Act 2019 (South Australia Act No 4 of 2019) (This South Australian Act amends the Rail Safety National Law as set out in the Schedule to the Rail Safety National Law (South Australia) Act 2012 (SA) which, as amended from time to time, is adopted by the Rail Safety (Adoption of National Law) Act 2012 (NSW)) (Assent 11.04.2019; Commencement Proclamation South Australian Government Gazette No 26 of 06.06.2019 p 1754)

Appendices • 119 120 Transport for NSW Annual Report 2018–19 earlier Ministries during2018–2019) jointly withtheMinister for Regional Transport andRoads) (incorporating portfolio oftheMinister for Transport andRoads (includingfrom 01/05/2019 New subordinate legislation andamendmentsto subordinate legislation inthe (NSW legislation website 29.06.2018; commenced on01.07.2018) Roads Amendment(Penalty Notice Offences) Regulation 2018 (2018 No336) (NSW legislation website 29.06.2018; commenced on01.07.2018) Vehicles) Regulation 2018 (2018 No335) Road Transport (Vehicle Registration) Amendment(Heavy (NSW legislation website 29.06.2018; commenced on01.07.2018) and Charges) Regulation 2018 (2018 No334) Road Transport Legislation Amendment (Fees, Penalty Levels (NSW legislation website 29.06.2018; commenced on01.07.2018) Road Amendment(Penalties for SpeedingOffences) Rule2018 (2018 No333) (NSW legislation website 29.06.2018; commenced on01.07.2018) Ports andMaritimeAdministration Amendment(Fees) Regulation 2018 (2018 No331) (NSW legislation website 29.06.2018; commenced on01.07.2018) Photo Card Amendment(Fees andPenalty Notice Offences) Regulation 2018 (2018 No329) (NSW legislation website 29.06.2018; commenced on01.07.2018) Marine Safety Amendment(Fees) Regulation 2018 (2018 No326) (NSW Legislation website 29.06.2018; commenced on01.07.2018) Driving Instructors Amendment(Fees) Regulation 2018 (2018 No318) website 22.06.2018; commenced on01.07.2018) (Queensland Regulation applicableto NSW; NSW Legislation Heavy Vehicle National Regulation AmendmentRegulation 2018 (2018 No299) website 22.06.2018; commenced on01.07.2018) (Queensland Regulation applicableto NSW; NSW Legislation Heavy Vehicle (Registration) National Regulation (2018 No298) (NSW Legislation website 22.06.2018; commenced 01.07.2018) Transport Administration (General) Amendment(Sydney Metro) Regulation 2018 (2018 No284) (NSW Legislation website 22.06.2018; commenced 01.07.2018) Road Transport (General) Amendment(Parking FinesReduction) Regulation 2018 (2018 No280) website 15.06.2018; commenced on01.07.2018) (South Australian Regulations applicableto NSW; NSW Legislation Rail Safety National Law National Regulations (Fees) Variation Regulations 2018 (2018 No267) Passenger Transport (General) Regulation 2017) (Schedule 3madeconsequential amendmentsto the (Assent 18.04.2018; commenced on01.07.2018) Smoke-free Environment AmendmentAct 2018 the Heavy Vehicle (Fatigue Management)National Regulation (NSW) commenced on01.10.2018) (Queensland Regulation applicableto NSW; NSW Legislation website 30.06.2017; Part 2whichamended Heavy Vehicle National AmendmentRegulation 2017 (2017 No329) Subordinate legislation assented to orcommenced during2018-19 (2018 No13) Subordinate legislation assented to or commenced during 2018-19

Heavy Vehicle (Adoption of National Law) Amendment (Penalties) Regulation 2018 (2018 No 353) (NSW legislation website 29.06.2018; commenced on 01.07.2018 except Schedule 1 [2], [3] and [5] which commenced on 01.10.2018)

Heavy Vehicle (Adoption of National Law) Amendment Regulation 2018 (2018 No 354) (NSW legislation website 29.06.2018; commenced on 01.07.2018 except Schedule 1 [2]-[5] which commenced on 01.10.2018.)

Road Amendment (Bicycles on Footpaths) Rule 2018 (2018 No 388) (NSW legislation website 20.07.2018; commenced on 23.07.2018)

Rail Safety (Adoption of National Law) Regulation 2018 (2018 No 396) (NSW legislation website 27.07.2018; commenced on 27.07.2018) [Included repeal of the Rail Safety (Adoption of National Law) Regulation 2012]

Road Transport (Driver Licensing) Amendment (Rider Competency Assessment) Regulation 2018 (2018 No 410) (NSW legislation website 03.08.2018; commenced on 03.08.2018)

Road Transport (General) Amendment (Hunter Development Corporation) Regulation 2018 (2018 No 411) (NSW legislation website 03.08.2018; commenced on 03.08.2018)

Road Transport (General) Amendment (Northern NSW Local Health District) Regulation 2018 (2018 No 412) (NSW legislation website 03.08.2018; commenced on 03.08.2018)

Motor Vehicles Taxation Amendment (Caravans) Regulation 2018 (2018 No 446) (NSW Legislation website 17.08.2018; commenced on 17.08.2018)

Road Transport (General) Amendment (Restructuring of NSW Police Force) Regulation 2018 (2018 No 448) (NSW Legislation website 17.08.2018; commenced on 17.08.2018)

Transport Administration (General) Regulation 2018 (2018 No 504) (NSW Legislation website 31.08.2018; commenced on 31.08.2018) [Included repeal of the Transport Administration (General) Regulation 2013]

Roads Regulation 2018 (2018 No 512) (NSW Legislation website 31.08.2018; commenced on 01.09.2018) [Replaced the Roads Regulation 2008 which was repealed on 01.09.2018]

Road Amendment (Portable Traffic Light Trailers) Rule 2018 (2018 No 522) (NSW legislation website 07.09.2018; commenced on 08.09.2018)

Road Transport (Driver Licensing) Amendment (Demerit Points) Regulation 2018 (2018 No 523) (NSW legislation website 07.09.2018; commenced on 17.09.2018)

Heavy Vehicle (Mass, Dimension and Loading) National Amendment Regulation 2018 (2018 No 554) (Queensland Regulation applicable to NSW; NSW Legislation website 25.09.2018; to commence immediately after the commencement of the Heavy Vehicle National Law Amendment Act 2018, section 12, which commenced on 01.10.2018)

Appendices • 121 122 Transport for NSW Annual Report 2018–19 (NSW Legislation website 17.05.2019; commenced on20.05.2019) Motor Vehicles Taxation Amendment(Toll Relief Scheme) Regulation 2019 (2019 No195) (NSW Legislation website 28.02.2019; commenced on28.02.2019) Road Transport (General) Amendment(SpeedMeasuringDevices) Regulation 2019 (2019 No132) (NSW Legislation website 22.02.2019; commenced on28.02.2019) Road Transport (General) Amendment(Parking FineFlexibility) Regulation 2019 (2019 No89) (NSW legislation website 15.02.2019; commenced on15.02.2019) Recalls) Regulation 2019 (2019 No 80) Road Transport (Vehicle Registration) Amendment(Consumer (NSW legislation website 08.02.2019; commenced on08.02.2019) Road Transport Legislation Amendment (DigitalDelivery of Notices) Regulation 2019 (2019 No61) amended thePoint to Point Transport (Taxis andHire Vehicles) Regulation 2017) to Point Transport (Taxis andHire Vehicles) Act 2016 (Schedule 1amendedSchedule2(Savings, transitional andotherprovisions) ofthe (NSW legislation website 08.02.2019; commenced on08.02.2019) (Miscellaneous) Regulation 2019 (2019 No60) Point to Point Transport (Taxis andHire Vehicles) Amendment (NSW legislation website 01.02.2019; commenced on01.02.2019) Road Transport Legislation Amendment(LightRail)Regulation 2019 (2019 No51) (NSW legislation website 21.12.2018; commenced on21.12.2018) Passenger Transport (General) Amendment(Drivers’ Authorities) Regulation 2018 (2018 No782) (NSW legislation website 14.12.2018; commenced on01.01.2019) Reductions) Regulation 2018 (2018 No724) Road Transport (General) Amendment(FurtherParking Fine (NSW legislation website 07.12.2018; commenced on14.12.2018) Regulation (No2)2018 (2018 No714) Heavy Vehicle (Adoption ofNational) Amendment(Penalties) (NSW legislation website 07.12.2018; commenced on07.12.2018) Light Rail)Regulation 2018 (2018 No705) Transport Administration (General) Amendment(Parramatta (NSW legislation website 30.11.2018; commenced on30.11.2018) to Toll Operators) Regulation 2018 (2018 No692) Road Transport Legislation Amendment(Release ofInformation (NSW legislation website 30.11.2018; commenced on30.11.2018) International Visitors) Regulation 2018 (2018 No691) Road Transport (Driver Licensing) Amendment(Interstate and (NSW legislation website 23.11.2018; commenced on23.11.2018) and Grace Period) Regulation 2018 (2018 No658) Road Transport (General) Amendment(Parking FineFlexibility (NSW legislation website 09.11.2018; commenced on03.12.2018) Road Transport Amendment(Written-off Heavy Vehicles Register) Regulation 2018 (2018 No629) Subordinate legislation assented to orcommenced during2018-19 andSchedule2ofthisRegulation Point Subordinate legislation assented to or commenced during 2018-19

Road Transport (Vehicle Registration) Amendment (Toll Relief Scheme) Regulation 2019 (2019 No 196) (NSW Legislation website 17.05.2019; commenced on 20.05.2019)

Roads Amendment (Toll Relief Scheme) Regulation 2019 (2019 No 197) (NSW Legislation website 17.05.2019; commenced on 20.05.2019)

Driving Instructors Amendment (Fees) Regulation 2019 (2019 No 239) (NSW legislation website 14.06.2019; commenced on 01.07.2019)

Marine Safety Amendment (Fees) Regulation 2019 (2019 No 241) (NSW legislation website 14.06.2019; commenced on 01.07.2019)

Photo Card Amendment (Fees and Penalty Notice Offences) Regulation 2019 (2019 No 242) (NSW legislation website 14.06.2019; to commence on 01.07.2019)

Ports and Maritime Amendment (Fees) Regulation 2019 (2019 No 243) (NSW legislation website 14.06.2019; commenced on 01.07.2019)

Road Transport Legislation Amendment (Fees, Penalty Levels and Charges) Regulation 2019 (2019 No 244) (NSW legislation website 14.06.2019; commenced on 01.07.2019)

Roads Amendment (Penalty Notice Offences) Regulation 2019 (2019 No 245)) (NSW legislation website 14.06.2019; commenced on 01.07.2019)

Driving Instructors Amendment (Licences) Regulation 2019 (2019 No 256) (NSW legislation website 21.06.2019; commenced on 21.06.2019)

Heavy Vehicle (Adoption of National Law) Amendment (Penalties) Regulation 2019 (2019 No 258) (NSW legislation website 21.06.2019; commenced on 01.07.2019)

Rail Safety National Law National Regulations (Fees) Variation Regulations 2019 (2019 No 262) (South Australian Regulations applicable to NSW; NSW Legislation website 21.06.2019; commenced on 01.07.2018)

Rail Safety National Law National Regulations Variation Regulations 2019 (2019 No 263) (South Australian Regulations applicable to NSW; NSW Legislation website 21.06.2019; commenced on 01.07.2019)

Road Transport (Driver Licensing) Amendment (Release of Photographs to ASIO) Regulation 2019 (2019 No 264) (NSW Legislation website 21.06.2019; commenced on 21.06.2019 except if Schedule 1 [4] to the Road Transport and Other Legislation Amendment (Digital Driver Licences and Photo Cards) Act 2018 (uncommenced as at 30.06.2019) commences after 21.06.2019 Schedule 1.2 (Other amendments) to this Regulation commences on that later day)

Road Transport (General) Amendment (Parking Fine Flexibility) Regulation (No 2) 2019 (2019 No 265) (NSW Legislation website 21.06.2019; commenced on 01.07.2019)

Appendices • 123 124 Transport for NSW Annual Report 2018–19 Volume 1Legal Changecontent at page121. Transport for NSW AnnualReport 2017–18 553. That judgmentwas mentionedinthe State of New SouthWales matter of Supreme Court ofNew SouthWales inthe This was anappealfrom ajudgmentof the (NSW Court ofAppeal,6September 2018) LimitedProperties Pty Roads andMaritimeServices vDesane section 8oftheAct by Transport for NSW. Accordingly, there was nocontravention of and isreasonably necessary for that purpose. calculation andcollection ofthecorrect fare as ‘Travel Data’ isfor the‘ticketing purpose’of collection ofpersonalinformation described in 2016. The Appeal Panel found that the Transport for NSW had madeoninternal review published on18April2019 affirmedthedecision on 24 January2019. The AppealPanel’s decision hearing on19July2018 andheldanew hearing Appeal Panel allowed theappealfollowing a Transport for NSW lodged anappeal.AnNCAT 5 February 2018) found inMr Water’s favour. necessary. NCAT’s initialdecision(publishedon as personalinformation was notreasonably of ‘Travel Data’ (tap on/tap offlocations) seniors. MrWaters argued that thecollection enabling anonymous concession travel by Information Protection Act 1998 section 8ofthe an information protection principleunder argued that Transport for NSW contravened users ofseniorsGoldOpalcards. MrWaters collection ofpersonalinformation from of theconduct ofTransport for NSW inthe Mr Waters initiallysoughtareview by NCAT 1 Legal Changecontent at page121. for NSW AnnualReport 2017–18 Volume That decisionwas mentionedintheTransport v Transport for NSW South Wales (‘NCAT’) inthematter of Civil andAdministrative Tribunal ofNew This was anappealfrom thedecisionof Tribunal ofNew SouthWales, 18April2019) (Appeal Panel oftheCivilandAdministrative [2019] NSWCATAP 96 Transport for NSW vWaters provided by thebody.’ judicial decisionsaffecting the statutory bodyortheusersofservices Legal change–‘ChangesinActs andsubordinate legislation andsignificant Desane Properties Pty LimitedDesane Properties v Pty Privacy andPersonal [2018] NSWCATAD 40. [2018] NSWCA 196 [2018] NSWSC (No 2) by not Waters approved by theMinister administering the not needto strictly comply withtheform for theWestConnex M4-M5Link,did the proposed acquisition ofcertain landat and MaritimeServices (RMS),whichwas for acquisition notice (PAN) issued by Roads The Court ofAppealheldthat theproposed the powers oftheacquiring authority. temporarily for apurposefalling within acquired even thoughitisonlyto beused also clarifiesthat landmay be compulsorily to whichtheacquisition relates. The case out relative to thetimetablefor theproject when compulsory acquisitions may becarried Act). The judgmentalsogives guidance on Just Terms Compensation Act 1991 statutory notices underthe because ithasimplications for thedrafting of The Court ofAppealjudgmentisimportant Information Access) (Public Act 2009 Obligations underthe specific useoftheland to beacquired. evolve over timeandthat would affect the accepted that thedesignwould continue to at thetimePAN was issued, astheCourt land didnotneedto beidentifiedwithprecision The Court heldthat theintended useofthe intended usewould notultimately berealised. valid even thoughthere was ariskthat the land. The Court heldthat thepurposewas still tunnel was to bebuiltunderneath partofthe being turnedinto apark,whilepermanent construction compound for afew years before was intended to beusedasaroad tunnel Act 1993 valid (beingfor thepurposesof an estate infee simpleinthelandwas legally The Court alsofound that theacquisition of Act. Substantial compliance was sufficient. Just Terms Act, despite section15ofthat for improving thecustomer experience, of transport services andisresponsible Transport for NSW provides awiderange public release ofgovernment information. agencies, andto encourage theproactive access to information from NSW publicsector transparent process for giving thepublic Act 2009 The Review oftheproactive release program Government Information Access) (Public ) even thoughthesurface oftheland (GIPA Act) provides anopenand Land Acquisition Government (Just Terms Roads planning, program administration, Number of access policy, regulation, procuring transport applications received services, infrastructure and freight. During the year, we received 191 access By performing these functions, we actively applications (including withdrawn release information about current and planned applications but not invalid applications). transport projects and initiatives. Information ranges from media releases to detailed Number of refused applications information about contracts and projects. for Schedule 1 information

The Transport cluster also actively considers We refused 20 access applications how we can be more proactive and in 2018–19 because the information ensure greater access to information. requested was information referred The Proactive Disclosure Committee for the to in Schedule 1 of the GIPA Act. Transport cluster agencies has representatives from across the Transport cluster. The Committee has quarterly meetings to discuss categories of information which can be considered for proactive release and to update the proactive disclosure program. Transport proactively releases information about Transport cluster functions and services through its website at www.transport.nsw.gov.au.

Statistical information about access applications – Schedule 2

Table A: Number of applications by type of applicant and outcome*

Refuse to confirm/ deny Access Access Access Information Refuse to whether Type of granted granted refused Information already deal with information Application applicant in full in part in full not held available application is held withdrawn

Media 9 20 4 10 1 6 0 2

Members of 16 3 4 6 2 8 0 2 Parliament

Private sector 3 6 0 3 0 6 0 6 business

Not-for-profit 3 1 1 2 1 2 0 0 organisations or community groups

Members of 4 5 0 5 0 0 0 5 the public (application by legal representative)

Members of 18 20 1 14 1 3 0 10 the public (other)

* More than one decision can be made in respect of a particular access application. If so, a recording must be made in relation to each such decision.

Appendices • 125 126 Transport for NSW Annual Report 2018–19 Table C:Invalid applications #  *  Table B:Numberofapplications by typeofapplicantandoutcome requested information Type of clause 4ofScheduleto theAct) abouttheapplicant(thebeinganindividual). A personalinformation application isanaccess application for personalinformation (asdefinedin Invalid applications that subsequently becamevalid applications Total numberofinvalid applications received Application contravenes restraint order (section 110oftheAct) the agency (section 43oftheAct) Application isfor excluded information of requirements (section 41 oftheAct) Application doesnotcomply withformal Reason for invalidity other and partly applications information personal partly that are applications Access applications) information personal (other than applications Access applications* information Personal If so, arecording must bemadeinrelation to eachsuchdecision. More thanonedecisioncanbemadeinrespect ofaparticularaccess application. granted Access Access in full 47 5 1 granted Access Access in part 43 10 2 refused Access Access in full 10 0 0 Information not held 36 0 4 Information available already 0 0 5 application Refuse to deal with 24 Number ofapplications 0 # 1 information Refuse to confirm/ whether is held deny 0 0 0 Application withdrawn 25 25 14 0 0 20 0 5 Table D: Conclusive presumption of overriding public interest against disclosure: matters listed in Schedule 1 of the Act

Number of times consideration used*

Overriding secrecy laws 1

Cabinet information 6

Executive Council information 1

Contempt 2

Legal professional privilege 8

Excluded information 1

Documents affecting law enforcement and public safety 0

Transport safety 1

Adoption 0

Care and protection of children 0

Ministerial code of conduct 0

Aboriginal and environmental heritage 0

* More than one public interest consideration may apply in relation to a particular access application and, if so, each such consideration is to be recorded (but only once per application).

Table E: Other public interest considerations against disclosure: matters listed in table to section 14 of the Act

Number of occasions when application not successful*

Responsible and effective government 22

Law enforcement and security 1

Individual rights, judicial processes and natural justice 39

Business interests of agencies and other persons 26

Environment, culture, economy and general matters 2

Secrecy provisions 1

Exempt documents under interstate 0 Freedom of Information legislation

* More than one public interest consideration may apply in relation to a particular access application and, if so, each such consideration is to be recorded (but only once per application).

Table F: Timeliness

Number of applications

Decided within the statutory timeframe (20 days plus any extensions) 172

Decided after 35 days (by agreement with applicant) 4

Not decided within time (deemed refusal) 2

Total 178

Appendices • 127 128 Transport for NSW Annual Report 2018–19 Division 2ofPart 4ofthe Act (by typeoftransfer) Table I:Applications transferred to otheragenciesunder • • • The Privacy ManagementPlanincludes: Management Planlocated onourwebsite. (PPIP Act), Transport for NSW hasaPrivacy Personal Information Protection Act 1998 In accordance withsection33ofthe Protection Act 1998 Privacy andPersonal Information Table H:Applications for review underPart 5oftheAct (by typeofapplicant) *  of theAct (by typeofreview andoutcome) Table G:Numberofapplications reviewed underPart 5 a recommendation to vary orupholdtheoriginaldecisionhasbeenmade. make recommendation to theoriginaldecisionmaker. The data inthiscaseindicates that The Information Commissioner doesnothave theauthorityto vary decisions,butcan Applicant-initiated transfers Agency-initiated transfers relates (see section54oftheAct) on thesubjectofaccess application Applications by personsto whominformation Applications by access applicants Total Review by NCAT under section93 ofAct Internal review following recommendation Review by Information Commissioner* Internal review personal andhealthinformation we hold. in relation to privacy andtheprotection of Act, andothermatters we consider relevant internal reviews underPart 5ofthePPIP procedures that we adoptinregard to practices to people withinTransport for NSW communication oftheabove policiesand Act 2002 the with therequirements ofthePPIPAct and policies andpractices to ensure we comply information aboutthedevelopment of Health Records andInformation Privacy (HRIPAct) Privacy and (NSW) first application was received on20October internal review underPart 5ofthePPIPAct. The Transport for NSW received two applications for on privacy issues associated withnew projects. best practice. This advice includedlegaladvice Transport agenciesonprivacy compliance and advice to Transport for NSW business areas and In 2018–19, we provided arange ofprivacy • • Transport cluster operating agenciesto: the cluster. Inaddition,we work withthe together privacy practitioners from across Cluster Privacy Forum, whichbrings Transport for NSW chairs theTransport Decision varied HRIP Acts. with theprivacy principlesinthePPIPand standard ofinformation about compliance deliver materials that provide thehighest management ofpersonalinformation create greater consistency inthe Number ofapplications transferred Number ofapplications for review 0 5 2 2 1 Decision upheld 0 9 6 2 1 Total 14 14 13 8 3 3 2 2 1 2018 and was finalised with a finding that no Response to matters raised by breach occurred. The other application was the NSW Auditor General received on 6 June 2019 and was determined shortly after the close of the reporting period. The Auditor General in the Statutory Audit Reports for the year ended 30 June 2019 During 2018–19, Transport for NSW has raised no matters of significance. appealed against a decision of the Civil and Administrative Tribunal of New South Wales (NCAT) concerning the application of Annual Report accessibility section 8(1) of the PPIP Act. The Appeal Panel requirements judgment was given on 23 August 2018, setting The Transport for NSW Annual Report complies aside the tribunal’s original decision. The Appeal with Web Content Accessibility Guidelines Panel then conducted a new hearing, with its 2.0, as per the Premier’s Circular 2012–18 final decision given on 18 April 2019. A summary NSW Government Website Management. of the decisions in Transport for NSW v Waters is set out in this Annual Report under the heading Legal change – ‘Changes in Acts and subordinate legislation and significant judicial decisions affecting the statutory body or the users of the services provided by the body.’

Disclosure of controlled entities

Performance measures Name Objectives Operations and activities and targets

Sydney Deliver safe and Sydney Ferries owns the Customer service Ferries reliable Sydney ferry ferry fleet, but does not objectives, contractual services in an efficient, operate ferry services. obligations and effective and financially performance targets responsible manner. relating to contracted ferry service operators are specified in the Ferry Services Contracts.

State State Transit Authority State Transit operates Key performance Transit works collaboratively as a service provider in measures and targets Authority with Transport for the Transport cluster for State Transit of NSW NSW to achieve or and is managed by Authority are: exceed all customer Transport for NSW. • Maintain or improve service objectives, State Transit carries reliability of public contractual obligations more than 130 million transport services, and performance passengers every year. measured using targets specified in the on‑time running Sydney Metropolitan measures with a Bus Service Contracts. target of 95 per cent of bus services. • Improve customer satisfaction with key government services, measured using customer satisfaction ratings.

Appendices • 129 130 Transport for NSW Annual Report 2018–19 (RailCorp) Wales New South Corporation Rail Trains Sydney NSW Trains Name assets inNSW. rail andrail property role isowner ofmajor RailCorp’s principal Services Contracts. as specifiedintheRail performance targets obligations and objectives, contractual all customer service to achieve orexceed Transport for NSW collaboratively with Sydney Trains works Services Contracts. as specifiedintheRail performance targets obligations and objectives, contractual all customer service to achieve orexceed Transport for NSW collaboratively with NSW Trains works Objectives Sydney Trains onboard facilities. reliable services with comfortable and customers whoneed to intercity andregional TrainLink isdedicated longer distances. NSW for customers travelling rail andcoach services regional andinterstate that provides intercity, delivery organisation modal regional transport NSW TrainLink, isamulti- NSW Trains, trading as Operations andactivities operate rail services. stock, butdoes not and certain rolling majority ofproperty network, stations, the RailCorp owns therail Macarthur andWaterfall. Berowra, EmuPlains, area, boundedby the metropolitan Sydney of rail services across operator andmaintainer on 1July2013 andisthe commenced operations Key performance • • for NSW Trains are: measures andtargets Key performance and targets Performance measures Services Contract. specified intheRail operations are public subsidiaries’ relating to RailCorp’s performance targets obligations and objectives, contractual Customer service • • for Sydney Trains are: measures andtargets ratings. customer satisfaction measured using government services, satisfaction withkey Improve customer rail services. of 92 percent of measures withtargets on‑time running punctuality and measured using transport services, reliability ofpublic Maintain orimprove ratings. customer satisfaction measured using government services, satisfaction withkey Improve customer rail services. of 92 percent of measures withtargets on‑time running punctuality and measured using transport services, reliability ofpublic Maintain orimprove Performance measures Name Objectives Operations and activities and targets

Roads and Roads and Maritime Roads and Maritime Key performance Maritime Services works Services implements measures and targets Services collaboratively with initiatives to improve for Roads and Maritime Transport for NSW to the movement of people Services are: deliver projects and by various transport • Reduce road programs that enable modes, including public fatalities by at least safe and efficient transport (bus and ferry), 30 per cent by 2021, journeys of people cycling and walking, measured using road and goods throughout and motor vehicles. fatalities in NSW per NSW by various They also deliver 100,000 population. transport modes. initiatives to improve the movement of goods on • A target of 90 per the freight network by cent of peak travel improving accessibility on time for key and infrastructure. road routes. • Improve customer satisfaction with key government services, measured using customer satisfaction rating for roads. • Key infrastructure projects to be delivered on time and on budget across the state.

Sydney Sydney Metro works Sydney Metro was Key performance Metro collaboratively with established as its own measures and targets Transport for NSW NSW Government for Sydney Metro are: to achieve or exceed Agency on 1 July 2018, • Maintain or improve all customer service and is responsible for reliability of public objectives, contractual managing the operations transport services, obligations and and maintenance of measured using performance targets as metro rail services in service frequency specified in the Sydney the north-west, and the reliability of at least Metro Collaboration planning and delivery 98 per cent. Agreement. of future metro lines. • Improve customer satisfaction with key government services, measured using customer satisfaction ratings.

Appendices • 131 132 Transport for NSW Annual Report 2018–19 for NSW Transport Name • • • • • Transport for NSW are: The objectives of Objectives freight services. public transport and and reliable delivery of To promote thesafe infrastructure projects. delivery oftransport efficiency inthe To promote greater transport modes. level across allpublic at thedecision-making To provide integration and investment. development To promote economic the public. expectations of the needsand system that meets To planfor atransport • • general functions: has thefollowing Transport for NSW Operations andactivities • determination of sector, including the for thetransport of publicfunding of theallocation The administration regional areas. metropolitan and strategies for and landuse maritime transport operations and network, maritime network, road for integrated rail and policy, including Transport planning transport system. projects across the expenditure and prioritising of resources, including available financial use strategies, and transport andland with integrated in accordance infrastructure delivery oftransport oversight and The planning, across that sector. budgets andprograms • • • Transport for NSW are: measures andtargets for Key performance and targets Performance measures • • punctuality and measured using transport services, reliability ofpublic Maintain orimprove 100,000 population. fatalities inNSW per measured usingroad 30 per cent by 2021, fatalities by at least Reduce road Time Reliability. using Journey routes, measured on timefor key road cent ofpeaktravel A target of90per state. on budgetacross the delivered ontimeand projects to be Key infrastructure and roads. transport modes ratings for public customer satisfaction measured using government services, satisfaction withkey Improve customer services runontime. per cent oflightrail run ontime, and90 cent offerry services run ontime, 98.5per cent ofbusservices punctuality, 95 per cent ofrail services include: 92 per measures. Targets on‑time running Transport Service of NSW – The Transport Service of New South Wales (Transport Service) was established on 1 November 2011 as an agency to employ staff to enable Transport for NSW (Transport), which cannot directly employ staff, to undertake its functions.

The Transport Service directly employs staff for Roads and Maritime Services (RMS), State Transit (STA), as well as senior executives of Sydney Trains and NSW Trains.

Each of the above entities provides transport‑related services and while the consolidated financial statement provides the financial results of the group, each entity also prepared separate financial statements as at 30 June 2019.

NSW Treasury provided an exemption to Transport for NSW from preparing consolidated financial statements on the basis that the Department of Transport, as the ultimate parent entity, prepares consolidated financial statements.

Disclosure of subsidiaries Transport for NSW has no subsidiary companies as at 30 June 2019.

External design services were used to ensure the annual report would comply with the Web Content Accessibility Guidelines (WCAG). The total external costs associated with producing the PDF version of the report were approximately $18,800, including design layout and proof-reading.

Appendices • 133 Transport for NSW 18 Lee Street Chippendale NSW 2008

Executive Reception Monday to Friday 8.30am to 5.30pm Ph: (02) 8202 2200 Fax: (02) 8202 2209 TTY (Teletypewriter service for hearing and speech impaired customers): (02) 9268 2244 Postal address PO Box K659 Haymarket NSW 1240

© 2019 Transport for NSW. This report was first published in October 2019. View or download this report from the Transport for NSW website: transport.nsw.gov.au

ISSN 2205‑7382