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Department of Transport Annual Report 2010-11 Contents

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Department of Transport Annual Report 2010-11 Contents Department of Transport Annual Report 2010-11 Contents Overview 3 Letter to Ministers from Director General 4 Director General overview 6 About us 7 Vision 8 Values 9 How transport has changed 10 Department of Transport at a glance 14 Management and structure 16 Corporate Framework 18 Corporate Plan 19 NSW State Plan 20 Review of operations 21 Improving Infrastructure 22 Commuter carparks and transport interchange 22 Level crossings 22 Inner West Busway 22 Rail station upgrades 23 South West Rail Link 23 Inner West Light Rail Extension 23 Wynyard Walk 23 Improving public transport services 25 Overview 25 Rail 26 Bus 28 Ferry 31 Taxi 32 Roads 34 Freight 35 Air transport 36 Improving local and community transport 37 Improving transport planning 40 Improving customer service 44 Transport Info 131500 44 Bureau of Transport Statistics 46 Transport Management Centre 48 Coordinating public transport for major events 49 Wayfinding and customer information 51 Security and emergency management 51 Fares and ticketing 51 Customer satisfaction surveys 51 Stakeholders and clients 53 Financial statements 55 Department of Transport 56 Sydney Metro 113 Appendices 147 Contact details 191 Overview Department of Transport Annual Report 2010-11 3 Letter to Ministers from Director General The Hon Gladys Berejiklian MP The Hon Duncan Gay MLC Minister for Transport Minister for Roads and Ports Parliament House Parliament House Macquarie Street Macquarie Street Sydney NSW 2000 Sydney NSW 2000 Dear Ministers I am pleased to submit the Annual Report for the Department of Transport for the year ended 30 June 2011 for tabling in Parliament. This Annual Report has been prepared in accordance with the Annual Reports (Departments) Act 1985. The Department of Transport succeeds the former Ministry of Transport, Transport NSW and the Department of Transport and Infrastructure. Yours sincerely Les Wielinga Director General Department of Transport 4 Department of Transport Annual Report 2010-11 Director General overview The Department of Transport is tasked with delivering an effective transport system that maximises benefits for the community and the economy – and we have taken significant steps towards achieving this goal over the last year. We are establishing a new integrated transport authority, driven by a focus on creating a better transport system for the people of NSW. We will get better transport outcomes by coordinating the planning, policy development and purchase of transport services in Transport for NSW. Our operating agencies will focus on the delivery of safe, efficient and reliable services. The changes in transport allow us to think outside our previous boundaries and to look, with a broader view, at what transport can do for NSW. The new arrangements will play a key role in securing the economic productivity, environmental sustainability and quality of life for the people of our State. The focus for all of us is the customer, be it a public transport user, a motorist, pedestrian, farmer or manufacturer. Our new organisation will ensure the needs, preferences and opinions of our customers are paramount in our decision-making, planning and actions. We are one team, with every person across the transport portfolio playing an important role in shaping the results that we deliver. We have a common goal to deliver better services and a truly integrated transport system. Transport for NSW will establish working relationships to deliver what the people of NSW need. Our aim is to make public transport the preferred option, not just for commuters but for every customer. I look forward to working together with staff across the Transport portfolio to meet our challenges and deliver results for the communities of NSW. Les Wielinga Director General 6 Department of Transport Annual Report 2010-11 About us The Department of Transport is the principal The Department manages a multi-billion dollar department in the transport cluster. The transport budget. It allocates funding for the Department has primary responsibility for provision of publicly funded bus, rail, roads, ferry transport policy, planning and coordination and community transport services and related functions, and the oversight of infrastructure infrastructure as well as concession schemes delivery and asset management. The Department such as the School Student Transport Scheme, has the lead role in delivering an effective the Private Vehicle Conveyance Scheme and the transport system across NSW that provides Taxi Transport Subsidy Scheme. maximum benefits for the community and The Department, in partnership with the transport economy of NSW. agencies, is also one of the largest asset managers The Department plans for both public and in Australia, managing assets with a written down private transport, including road, rail, buses, taxis, value of around $100 billion, one of the largest ferries, light rail, cycling, walking, community asset bases in Australia. transport services, regional air services and freight The Department is committed to improving movement. The Department exists to enhance and transport services, developing and sustaining maintain the NSW transport system and provide productive industry partnerships, providing open transport related services. and effective communication with stakeholders This is done by bringing together the central and achieving the best possible transport system. divisions and the operating transport entities In April 2011, the NSW Government announced into one transport agency, to deliver services that a new integrated transport authority will be under contract. This includes the delivery of established to ensure planning and policy across transport services, policy, planning, coordination, all modes of transport, including roads and ports, community information, network maintenance are fully integrated. and development, infrastructure and assets – all with a focus on integrating planning and ensuring delivery of safe and reliable transport services, both passenger and freight. The core business of the Department of Transport is: u Funding for road, rail, buses, taxis, ferries, cycling, community transport services and freight movement. u Moving people around safely, moving freight efficiently, providing transport infrastructure, licensing public transport drivers and accrediting operators. u Developing regulations, policies and legislation to ensure that the community is safe, assets and public money are protected, the impact on the environment is minimised and public transport is delivered to a high standard, meeting community needs. Department of Transport Annual Report 2010-11 7 Vision A transport system that maximises benefits for the community and the economy. 8 Department of Transport Annual Report 2010-11 Values Our values are the qualities that reflect what the Department of Transport stands for as an agency. They underpin everything we do, the way we interact with each other, the community and our partners in business. They are the way we work to deliver customer-focused services and integrated transport solutions. Integrity Teamwork We are committed to working honestly, ethically, We work together in dynamic, integrated transparently and fairly. teams and partnerships to deliver high quality transport results for NSW. We will ensure that we consistently work with integrity and honesty, and understand that We are committed to establishing and everything we do is in the interests of the NSW working in true partnerships. This will public. We will hold ourselves accountable to our be demonstrated through collaboration, code of conduct and ethics. consultation and cooperation across communities, government, business and Accountability internally. Commitment to teamwork will help us realise a greater level of transport We seek to achieve the best possible use of integration in NSW. our resources, and take responsibility for our decisions and actions. Safety We will be held to account for the way we conduct We are committed to the safety, wellbeing ourselves and our business. We will ensure that and security of the NSW community and honesty and accountability are at the core of our our employees. actions and decisions, and all aspects of our work. Safety is a critical focus for our agency, for Responsiveness the NSW public and for our colleagues. Truly valuing safety means developing policies We are responsive to, and proactively seek to and upholding practices that reduce the risk address the needs of the NSW community. We to individuals and minimise the impact when are dedicated to improvement and delivering incidents occur. customer focused services. Our responsiveness to the needs of the community will be a critical part of delivering our results. We will maintain commitment to our customers across the agency – in the way we work each day, deliver projects and measure our progress. We aim to improve the transport experience in NSW by continually monitoring and improving our performance. Department of Transport Annual Report 2010-11 9 How transport has changed The Minister for Transport and the Minister The other divisions in the new organisation are: for Roads and Ports jointly announced the • Planning and Programs: providing consolidated establishment of the integrated transport planning and overall investment advice for all authority, in April 2011. modes. Their vision is for an authority which will ensure • Transport Projects: accountable for delivering planning and policy across all modes of transport transport infrastructure projects
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