Benefit Information Services in Lancashire
August 2011
Contents
Age UK ...... 2
Citizens Advice Bureaux ...... 3
Council Tax/Housing Benefit ...... 4
Debt Advice ...... 5
Department for Work and Pensions (DWP) ...... 6
Education Benefits ...... 7
Other Advice Agencies ...... 8
Social Care Services ...... 9
Welfare Rights ...... 10
Helplines ...... 11
2 Age Concern/Age UK Lancashire Minicom Burnley 01282 427222 24 Keirby Walk, Burnley BB11 2DE
Chorley 01257 233200 61/63 St Thomas Road, Chorley PR7 1JE
Clitheroe 18A Castlegate, Clitheroe BB7 1AZ 01200 444423
Nelson 1 Market Street, Nelson BB9 7LJ 01282 695876
Rawtenstall 16 Bury Road, Rawtenstall, Rossendale BB4 6AA 01706 831204
West Lancashire Well-being Centre, Moorgate, Ormskirk L39 4RY 01695 571522 Minicom Blackburn (Appointments) 01254 266620 4 King Street, Blackburn BB2 2DH
Blackpool and District 89 Abingdon Street, Blackpool, FY1 1PP 01253 622812
Chorley’s Lifestyle Centre for the over 50’s 20/22 Gillibrand Street, Chorley PR7 2EJ 01257 267293
Darwen Advice Centre Town Hall, Croft Street, Darwen BB3 1BQ 01254 773440
Fleetwood 45-47 Lord Street, Fleetwood, FY7 6DU 01253 770557
Hyndburn 24/26 Whalley Road, Accrington BB5 1AA 01254 871010
Lancaster 7/11 Chapel Street, Lancaster LA1 1NZ 01524 63961
Lytham St Annes & Rural Fylde 7 St George's Road, St Annes, FY8 2AE 01253 783938 - Advice and Information Officer 01253 783718
Central Lancashire (Preston & South Ribble) Arkwright House, Stoneygate, Preston PR1 3XT 01772 552850
3 Citizens Advice Bureaux
Barnoldswick 10 Rainhall Road, Barnoldswick BB18 5AF 01282 814814
Blackburn with Darwen St John's Centre, Victoria Street, Blackburn BB1 6DW 01254 671211
Blackpool/Wyre 6-10 Whitegate Drive, Devonshire Square, 01253 308400 Blackpool FY3 9AQ
Burnley Unit A3/4 Lodge House, Cow Lane, Burnley. BB11 01282 450535 1NW
Chorley 35-39 Market Street, Chorley PR7 2SW 01772 424282
Colne (Mon,Wed,Fri 10 -12.30) The Citadel, Market Place, Colne BB8 0HY 01282 867188
Fylde Council Offices, Moor Street, Kirkham PR4 2AU 01772 682588
Hyndburn New Era Centre, Paradise Street, Accrington BB5 1PB 01254 394210
North Lancashire (Lancaster) 87 King Street, Lancaster LA1 1RH 01524 66529
North Lancashire (Morecambe & Heysham) 87-89 Queen Street, Morecambe LA4 5EN 0844 499 4197
Nelson 61/63 Every Street, Nelson BB9 7LT 01282 616750
4 Citizens Advice Bureaux (continued) Preston & District Town Hall Annexe, Birley Street, Preston PR1 2QE (Appts only) 01772 906434
Ribble Valley 19-21 Wesleyan Row, Parson Lane, Clitheroe BB7 2JY 01200 428966
Rossendale 18 King Street, Bacup, Lancs OL13 0AH 0844 4994121
South Ribble 176 Towngate, Leyland PR25 2TE 01772 424282
Council Tax/Housing Benefit Blackpool Benefits Division, PO Box 50, Town Hall, Blackpool FY1 1NF 01253 478847
Burnley 9 Parker Lane, Burnley BB11 2DS 01282 425011
Chorley Benefits Office, Finance Department, Civic Offices, Union Street, Chorley PR7 1AL 01257 515410
Fylde One Stop Shop Town Hall, South Promenade, Lytham St Annes FY8 1LW 01253 658658
Hyndburn Town Hall, Broadway Offices, Broadway, Accrington BB5 1EZ 01254 388111
Lancaster Benefits Team, Revenues Services, PO Box 4, Town Hall 01524 582965 Lancaster, LA1 1QR
Pendle 1 Market Street, Nelson BB9 7LJ 01282 661800 01282 661837 5
Council Tax/Housing Benefit (continued) Preston Town Hall, Lancaster Road, Preston PR1 2RL 01772 906900
Housing Benefit 01772 906903 Council Tax Benefit 01772 906902 Ribble Valley Council Offices, Church Walk, Clitheroe BB7 2RA 01200 414453
Rossendale One Stop Shop, Town Centre Offices, Lord Street, Rawtenstall, Rossendale, Lancs BB4 7LZ 0845 900 0500
South Ribble Benefits Service, Civic Centre, West Paddock, Leyland PR25 1DH 01772 625518
West Lancashire 52 Derby Street, Ormskirk L39 2DF 01695 585080
Wyre Civic Centre, Breck Road,Poulton-le-Fylde FY6 7PU 01253 891000
Debt Advice National Debt Line 0808 8084000
Preston City Council, Welfare Benefits, Town Hall Annexe, Birley Street, Preston. PR1 2QE 01772 906838 6
Department for Work and Pensions (DWP)
Jobcentre Plus Offices (for claims to working age benefits) Contact Centre (For all new claims) 0800 0556688 Textphone: 0800 0234888
Burnley Benefit Delivery Centre Pittman Way, Preston, PR11 2AL 0845 6088502
Preston Benefit Delivery Centre (covering Blackpool, St Annes, Fleetwood, Preston, Chorley, Leyland, Skelmersdale, Ormskirk, Lancaster and Morecambe) Pittman Way, Preston, PR11 2BJ 0845 6088524
Accrington Jobcentre Plus Oakbank House, Oak Street, Accrington BB5 1PJ 0845 6043719
Bacup Jobcentre Plus Gladstone Street, Bacup, OL13 9JZ 0845 6043719
Blackburn Jobcentre Plus Orchard House, Penny Street, Blackburn, BB1 6HA 0845 6043719
Blackpool Jobcentre Plus Tyldesley Road, Blackpool FY1 5DH 0845 6043719
Burnley Jobcentre Plus Lee –Moran House, Victoria Street, Burnley BB11 1DD 0845 6043719
Chorley Jobcentre Plus Hamilton Road, Chorley PR7 2HB 0845 6043719 Clitheroe Jobcentre Plus 31A Lowergate, Clitheroe, BB7 1AE 0845 6043719 Colne Jobcentre Plus 80 Market Street, Colne, BB8 0HS 0845 6043719 Darwen Jobcentre Plus Green Street, Darwen, BB3 1AG 0845 6043719 Fleetwood Jobcentre Plus Roskell House, 11-27 Kemp Street, Fleetwood FY7 6JX 0845 6043719 Lancaster Jobcentre Plus Mitre House, Church Street, Lancaster LA1 1EQ 0845 6043719 Leyland Jobcentre Plus 71 Towngate, Leyland PR25 2LR 0845 6043719 7
Department for Work and Pensions (DWP) (continued) Morecambe Jobcentre Plus Heron House, 67 Queen Street, Morecambe LA4 5HW 0845 6043719
Nelson Jobcentre Plus 14-16 Netherfield Road, Nelson BB9 9AW 0845 6043719
Ormskirk Jobcentre Plus 31a Church Street, Ormskirk L39 3QT 0845 6043719
Preston Jobcentre Plus Gateway House, 200 Ringway, Preston PR1 2ER 0845 6043719
Rawtenstall Jobcentre Plus Bacup Road, Rawtenstall, Rossendale BB4 7NH 0845 6043719
St Annes Jobcentre Plus Westmorland House, 29/31 Orchard Road, St Annes FY8 1UQ 0845 6043719
Skelmersdale Jobcentre Plus Whelmar House, Southway, Skelmersdale WN8 6NS 0845 6043719
Social Fund (Claims and Grants) 0845 6036967
Bereavement Service 0845 6060265 Textphone 0845 6060285 Pension Service (for claims to Retirement Pension & Pension Credit) Pension Service Call Centre 0845 6060265
Pension Credit Helpline 0800 991 234
Pensions Forecast Advice line 0845 3000 168
Education Benefits Lancaster, Morecambe, Wyre and Fylde Education Offices, PO Box 606, White Cross Education Centre, 01524 581207/ Quarry Road, Lancaster LA1 3SQ 01524 581267
Preston, South Ribble, West Lancashire and Chorley Area Education Office, Joint Divisional Offices, East Cliff, 01772 533608 Preston PR1 3JT Ribble Valley, Hyndburn, Burnley, Pendle and Rossendale Pupil Access Team, 1 Globe Way, The Globe Centre, Accrington, 01254 220711/ BB5 0FQ 01254 220716 8
Other Advice Agencies
Community Advice Centre Hyndburn Borough Council, 20 Cannon Street 01254 380672 Accrington BB5 1NJ
Disability Information & Support, Blackpool, Wyre & Fylde 01253 472202/ 259 Whitegate Drive, Blackpool FY3 9JL 01253 472203
Ethnic Minorities Development Association St John's Centre, Victoria Street, Blackburn BB1 6DW 01254 680 757
Help Direct 0303 333 1111
Ithaad Advisory Service 5 Cross Street, Nelson BB9 7EN 01282 694 700
Lancashire Family Information Service 0800 195 0137
Lancashire County Council General Enquiries 0845 0530000
One Voice Room B22, St Leonard's House, St Leonard's Gate, Lancaster, 01524 382800/ LA1 1NN 01524 34411
Pendle Pakistan Welfare Association 23/25 Market Square, Nelson BB9 7LP 01282 603 616
Preston Disability Equality Northwest 103 Church Street, Preston, PR1 3BS 01772 558 863
Young People's Service, 8a Whalley Road, Accrington BB5 1AA 01254 393316
Consumer Direct (Consumer Advice/Trading Standards) 0845 4040506
West Lancashire Disability Helpline, Whelmar House, 2nd Floor, 0800 220 676 Southway, Skelmersdale. WN8 6NN Minicom 01695 51512
9
Adult Social Care Services Burnley & Rossendale 0845 0530009 Chaddesley House, Manchester Road, Burnley BB11 1HW
Oakenhead, Haslingden Old Road, Rawtenstall, 0845 0530009 Rossendale BB4 8RR
Chorley & West Lancs Peter House, Peter Street, Chorley PR7 2RP 0845 0530009
4/5 Balfour Court, Leyland PR25 2TD 0845 0530009
Lancaster & Morecambe Unit 6, Northgate, White Lund Industrial Estate, 0845 0530009 Morecambe, LA3 3PA
White Cross, South Road, Lancaster, LA1 4XQ 0845 0530009
Pendle 7/11 Carr Road, Nelson BB9 7JS 0845 0530009
Preston PO Box 162, County Offices, Preston. PR1 3EA 0845 0530009 Ribble Valley & Hyndburn Joint Divisional Offices, Off Pimlico Road, 0845 0530009 Clitheroe BB7 2BL 44 Union Street, Accrington BB5 1PL 0845 0530009
West Lancashire Library Building, Southway, Skelmersdale, WN8 6NL 0845 0530009
Wyre & Fylde Estates Office, Hastings Place, Lytham St Annes FY8 5LZ 0845 0530009 Four Lane Ends, Fleetwood Road South, Thornton Cleveleys FY5 5EB 0845 0530009
Children's Social Care Services 0845 0530009 10 Welfare Rights Lancashire County Council Welfare Rights Service Hyndburn, Rossendale and Ribble Valley 6/8 Birch Street, Accrington BB5 1LG 0845 053 0013 email: [email protected] Burnley and Pendle 19/21 Carr Road, Nelson BB9 7JS 0845 053 0013 email: [email protected]
South Ribble and Chorley Chorley Information and Advice Centre 35-39 Market Street, Chorley PR7 2SW 0845 053 0013 email: [email protected]
Lancaster and Wyre White Cross, South Road, Lancaster LA1 4XQ 0845 053 0013 email: [email protected]
Preston and Fylde PO Box 162 East Cliff, County Offices, Preston PR1 3EA 0845 053 0013 email: [email protected]
West Lancashire Skelmersdale Library Buildings, Southway, Skelmersdale WN8 6NL 0845 053 0013 email: [email protected]
Or write to us at: Welfare Rights Service FREEPOST, Preston PR1 8BR (you don't need a stamp) Minicom: 01772 537019 Visit our website at www.lancashire.gov.uk/welfarerights Other local Welfare Rights Advice:
Blackburn Advice Centre Town Hall, King William Street, Blackburn BB1 7DY 01254 583350
Darwen Advice Centre Town Hall, Croft Street, Darwen BB3 1BQ 01254 222111
Preston Welfare Benefits Information Centre Town Hall Annex, Birley Street, Preston PR1 2QE 01772 906363
11 Helplines
ACAS (Employment Issues) 08457 474747
Benefits Enquiry Line/Forms Completion Service (Claim packs) (for people with disabilities and their carers) 0800 882200
Bereavement Service 0845 6060265 Textphone 0845 6060285 Blue Badge Scheme (Lancashire County Council) 0845 0530049
Carer’s Allowance Unit 0845 6084321
Child Benefit Help Line 0845 3021444
Child Support Agency Helpline 08457 133133
Child Trust Fund Helpline 0845 3021470
Community Legal Advice 0845 345 4345
Disability Living Allowance/Attendance Allowance Helpline 08457 123456
Age UK Helpline 0808 8006565
Industrial Injuries Disablement Benefit Enquiries 0845 6031358
HM Revenue & Customs Tax Credit Helpline 0845 3003900
Jobseekers Direct 0845 6060234
NHS Direct 0845 4647
Help with Health Costs 0845 8501166
Shelter Helpline 8 a.m – 12 midnight (freephone)) 0808 800 4444 Lancashire Housing Aid Centre 0844 5151831
Supporting People 01772 531298 (Housing related support service)
The Service Personnel & Veterans Agency 0800 1692277
Warmfront 0800 3162805
Winter Fuel Payments Helpline 08459 151515
Produced by Lancashire County Council Welfare Rights Service August 2011