MLA ’09 Abstracts A Supplement to the Official Program www.mlanet.org/am/am2009/pdf/abstracts_09.pdf

Contents Section Programs Sunday, May 17, 11:00 a.m.–12:30 p.m...... 2 Monday, May 18, 2009 10:30 a.m.–12:00 p.m...... 12 Tuesday, May 19, 1:00 p.m.–2:30 p.m...... 17 Wednesday, May 20, 9:30 a.m.–11:00 a.m...... 27

Posters Sunday, May 17, 2:30 p.m.–3:30 p.m. (International Posters) ...... 36 Sunday, May 17, 2:30 p.m.–3:30 p.m...... 40 Monday, May 18, 1:30 p.m.–2:30 p.m...... 57 Tuesday, May 19, 10:00 a.m.–11:00 a.m...... 73 Tuesday, May 19, 10:00 a.m.–11:00 a.m. (Late-breaking posters) ...... 90 Section Programs Objective: To show that library services and products Sunday, May 17, 11:00 a.m.–12:30 p.m. do not need to be fully finished to be released to user communities and that adopting the spirit of “betaness” 2009 National Program Committee benefits users and staff, because there are ample opportunities to gather and incorporate user feedback Innovation. Inspiration. Illumination. Session A before the process is complete. Methods: By examining a variety of online beta Convention Center: Room 306B services at a large academic university library serving 11:05 a.m. a population largely focused on life sciences, the Journal Performance Metrics and Journal author will show that these services improve as a Editors’ Responses to the National Institutes of result of constant evaluation and user feedback. Betas Health Public Access Policy, 2004–2008 examined will include LibX, WorldCat Local, and Sections: Sunday, May 17 Adrian Y. Follette, Contract Librarian, Los Angeles, Facebook and iGoogle applications. The nature of CA health sciences requires that users receive information Objective: Investigate the positions of journal editors as quickly as possible, and statistics, user feedback, on the National Institutes of Health (NIH) public and staff perception will support the theory that access policy (PAP) and the citation performance of services released as betas will be more fruitful and their journals between the year 2004 and 2008. The timely than traditional services. Supporting a program hypothesis is that journals with positive response to of betas fosters staff creativity, because betas are the NIH PAP will have a greater increase in journal expected to be less than perfect, and little is lost if the performance metrics. Discuss the possible impact service is unsuccessful, but much can be gained from of the transition from request to mandate of the NIH a successful service with little overhead. Successful PAP on journal editors’ responses and their journal methods for marketing to health sciences communities performance metrics. will also be discussed. Methods: Retrieve editorials through PubMed and 11:45 a.m. Web of Science that meet the following criteria: (1) Society Journal Watch: A Wiki for Libraries and responded to the NIH PAP, (2) were published in peer- Society Publishers to Fuse reviewed journals, and (3) were published between Merle L. Colglazier, System Librarian (Director); 2004 and 2008. Obtain each journal’s impact factor Margaret E. Henderson, Consulting Medical (IF) and immediacy index (II) from the ISI Web of Librarian; Catharine S. Canevari, AHIP, Consulting Knowledge 2004–2007 (2008 as well if it becomes Medical Librarian; Health Sciences Library (eLibrary), available) Journal Citation Reports. Review articles and Bon Secours Richmond Health System, Richmond, VA compare the performance metrics for journals with Objective: Create a forum for collaborative discussion citation reports. Visit journal websites to follow up on between librarians and society publishers and their current publishing practices. recommend a new practice for societies to recognize Results: All 26 journals offered instant online access employer-paid individual membership fees as a credit to the latest articles as free open access articles, pay- toward purchasing society publications. The concept per-view, or e-pub ahead. Thirteen offered open access for the collaborative site “erupted” from a research at least as an option. Responses were divided into 3 poster about society journal price increases that was categories; (A) positive (n=13), (B) negative (n=11), and presented at the Mid-Atlantic Chapter (MAC) 2008 (C) unclear (n=2). As hypothesized, group A recorded annual meeting. the greatest average increase of IFs. However, group B Methods: A free wiki site was selected as the best ranked first for the II increase. collaborative tool for this project. Several topic- Conclusions: The results of this study were limited based pages have been developed for this wiki to: (1) by the small sample size. In addition, when grouped recommend that society publishers determine and by their publishing practice, one group with embargo publish a position on employer-paid membership periods of 12 months or longer (n=9) ranked first for credits; (2) highlight the use of the “appreciative the IF increase, while the other group with shorter inquiry” problem-solving approach pioneered by embargo periods (n=17) was first for the II increase. In Cooperrider to promote collaboration between society conclusion, the impact of journal editors’ responses on publishers and libraries; (3) provide a discussion journal performance metrics remained inconclusive. forum for libraries to support acquiring, analyzing, and However, the impact of the NIH PAP mandate on instant reporting society membership expenses and other needs for the latest articles was concluded positive related activities; and (4) survey wiki members to overall. assess progress with negotiating cost reductions for 11:25 a.m. society publications based on institutional membership It Doesn’t Have to Be Perfect! Adopting Library credits. Metadata will be added to the wiki pages to Services as Betas improve resource discovery through search engines. Remlee Green, Neurosciences Librarian, Engineering Results and Conclusions: Libraries need to do all and Science Libraries, MIT Libraries, Massachusetts they can in the current economic climate to reduce Institute of Technology–Cambridge costs for resources. The Society Journal Watch (www.sjwatch.wetpaint.com) has been created as a

2 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Sunday, May 17 public wiki open to libraries, society publishers, and and other resources were created. A test administered other interested parties to gather, discuss, and share at the conclusion of the project confirmed that the information about potential cost savings gathered information taught was retained, and that family through membership credits for society publications. health behaviors were changing. Creating an effective Libraries and publishers are encouraged to visit the team from librarians, nurses, and literacy educators wiki to share information on this topic, which has presented a challenge. An open dialogue created a potential to help libraries realize savings and promote synergy that focused on achieving the project’s goals. usage of society publications. Conclusions: The diverse team delivered quality health and social service education and made a Cancer Librarians Section positive impact on the SBR. A website was created (www.bantuhealth.org) to provide resources for social Fusing Culture and Community to Improve Health service agencies, as well as MP3 recordings for the Literacy Somali Bantu in their native languages. Funded in part by a grant from the National Network of Libraries of Nursing and Allied Health Resources Section; Medicine, Middle Atlantic Region, school nurses will be trained to use the National Library of Medicine’s Complementary and Alternative Medicine; Lesbian, Internet resources to teach the Bantu children about Gay, Bisexual, and Transgendered Health Science health and wellness during lunch and learn sessions. Librarians; Mental Health SIGs 11:25 a.m. Convention Center: Room 317A Health Literacy Support for Patients and 11:05 a.m. Professionals: Facilitating Access to Multilingual Connecting an Underserved Community with Patient Education Materials Health Information and Services: Fusing Culture, Jill T. Boruff, Liaison Librarian, Life Sciences Library, Community, and Education for Somali Bantu McGill University, Montreal, QC, Canada; Martina Refugee Children in Buffalo, NY Plejic, Information Specialist, Canada Institute for Diane G. Schwartz, AHIP, FMLA, Director, Scientific and Technical Information, Oakville, ON, Libraries, Medical Library, Kaleida Health, Buffalo, Canada NY; Elaine Mosher, Medical Librarian, Emily Foster Objective: To create an Internet database with a Health Sciences Library, Women & Children’s Hospital multilingual search interface that addresses the search of Buffalo, Buffalo, NY; Karen Lamson, Medical and language abilities of health professionals and Librarian; Helen Anne Wolf, Nurse; Donna Slawek, patients alike and that facilitates access to the patient Nurse Practitioner; Elizabeth Eisenhauer, Registered education materials used by the five hospital sites Nurse, Medical Library; Kaleida Health, Buffalo, NY; of a major metropolitan health centre. Currently, the Tracy Diina, Director, Literacy Volunteers of America, education materials are scattered across five different Buffalo, NY; Kavita Ahluwalia, Assistant Professor; hospitals, making access and organization difficult. College of Dental Medicine, Columbia University, New Methods: This database is being created for a York, NY multilingual population (primarily anglophone or Objective: To provide health education, guidance, and francophone) of over 4,400 health professionals seeing access to health care services for Somali Bantu refugee an average of 967,000 patient visits yearly. To design children living in Buffalo, NY. an interface that best encompasses the needs of both Methods: A multidisciplinary team of librarians, patients and professionals, the authors investigated the nurses, and literacy volunteers partnered to improve most appropriate and cost-effective software options, the fundamentals of health care for Somali Bantu debated metadata and controlled vocabulary options, refugee children (SBR) in Buffalo, NY. A 2-year grant and researched interface designs used by other similar of $150,000 from the Community Health Foundation databases. Once the interface was constructed, test of Western and Central New York enabled the project. searches in English and French were performed using Focus groups with children and adults assessed the test data. The authors also conducted a small usability health information needs of the Bantu. An educational study and used the results to refine the interface. The curriculum that focused on nutrition, hygiene, home project drew on the expertise of a diverse group of safety, childhood immunization, and lead poisoning librarians, doctors, and nurses. was developed. The program was delivered via home Results: The database currently houses 1,114 English visits with the assistance of 5 Somali Bantu community documents and 928 French documents. All 5 hospital members who were certified as interpreters. A sites have access to the database through the hospital conference for over 100 health and social service Intranet. The database will be launched to the public via professionals provided orientation, cultural awareness, the Internet later in 2009. Usage has steadily increased insight, and a historical perspective on the Somali to an average of 6 different users daily. Bantu refugees. Networking opportunities for Conclusions: This project supports improved health participants enriched the program’s outcomes. literacy by facilitating access to patient education Results: During home visits, health education was materials via a web-based database and search delivered to SBR mothers of children between the interface. The search interface functions in two ages of one and thirteen years. Manuals, workbooks, languages and makes use of subject links, controlled

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 3 vocabulary, a simple layout, and plain language acknowledged for supporting cultural and linguistic to ensure that members of both the patient and competence by offering easy-to-read, multilingual professional community can access the information health information. Community outreach was common. they require. Further work needs to be done to promote In one case, the medical library partnered with the the resource, to update the resource on a regular basis, public library to promote and respond to Information and to continue to gather feedback from the actual Rx. The MLA Health Information Literacy Curriculum users of the database. was revised based on librarian feedback and is 11:45 a.m. available via MLANET (www.mlanet.org/resources/ Unexpected Outcomes of the Health Information healthlit/). Literacy Research Project 12:05 p.m. Sabrina Kurtz-Rossi, Project Coordinator, Health Health Consumers’ Cancer Information-seeking Information Literacy Research Project, Medical Library Needs and Behaviors: An Analysis of Usage Sections: Sunday, May 17 Association/SKR Consulting, Medford, MA; Andrea Patterns in the Cancer TRAIN Web Information Harrow, Medical Librarian, Good Samaritan Hospital Portal Medical Library, Good Samaritan Hospital, Los Angeles, Katherine L. Schilling, AHIP, Assistant Professor, CA; Kim Hart, Medical Librarian, Billings Clinic Medical School of Library and Information Science, Indiana Library, Billings Clinic, Billings, MT; Holly Sheldon University–Indianapolis Kimborowicz, AHIP, Health Science Librarian, Lake Objective: A web-based, interactive, consumer- Hospital System Medical Library, Lake Hospital System, focused cancer information resource is under Painesville, OH development at a large, urban cancer center in Objectives: To evaluate the MLA Health Information the Midwest. This consumer health information Literacy Curriculum offered by medical librarians to portal, called the Cancer: The Resources, Answers health care providers. This paper will describe pilot site & Information Network (TRAIN), allows any user librarians’ experiences and lessons learned drawing to obtain quality-filtered, user-driven, evidence- from quantitative and qualitative evaluation methods. based information on symptom management, Of particular interest are the unexpected outcomes of cancer prevention, risk communication, provider increased involvement in cultural competence work communication, and lifestyle issues. among participating librarians and newfound medical Methods: Data from system usage logs, random and public librarian collaboration. online user surveys, and key informant interviews Methods: The MLA Health Information Literacy are collected and analyzed to assess the portal’s Curriculum, developed by MLA with funding from the functionality and use by patients, families, caregivers, National Library of Medicine (NLM), was designed to and citizens across the state and nationwide. increase awareness of health literacy barriers to quality Results and Conclusions: This paper provides an patient care, increase use of NLM resources such as overview of the development of the portal and reports MedlinePlus and Information Rx, and promote the role on the information-seeking needs and behaviors of of librarians as key providers of health information users, addressing these specific questions: (1) to what literacy resources and support. Nine hospital-based extent users’ information needs are satisfactorily met libraries piloted the curriculum over a four-month through their engagement with the portal’s contents; period, April–July 2008. A wide range of health care (2) how health consumers apply this information in providers including physicians, nurses, social workers, their health care decision making; and (3) how users pharmacists, and others attended in the curriculum. interact with the system and make use of its specific Attendees completed a pre-/post-session evaluation tools, features, and resources. and follow-up survey to assess increases in knowledge and intention to act. Librarians completed monthly Educational Media and Technologies Section story-based Information Rx tracking reports and a semi- structured final report to provide formative feedback Training the Trainer and offer guidance to librarians interested in using the curriculum in the future. Library Marketing, Outreach SIGs Results: Pilot site librarians conducted 67 sessions, reaching 1,114 health care providers. In pre-/post- Convention Center: Room 304A and B session evaluations (n=912), 86% of respondents said 11:00 a.m. the curriculum increased their knowledge of health Training the Trainer literacy; 91% said they intended to use MedlinePlus as a Lisa M. Boyd, Consumer Health Librarian, National result of participating in the session; and 47% said they Network Office, National Library of Medicine, National intended to refer patients to the library for information Institutes of Health, Bethesda, MD; James Dale and support. In response to the follow-up survey Prince, AHIP, Technology Coordinator, National (n=183), 81% said they would continue to consult their Network of Libraries of Medicine, Southeastern Atlantic librarian regarding health literacy issues. Librarians Region, University of Maryland–Baltimore; Robert reported increased visibility as an important outcome. Harris, Instructional Trainer, American Red Cross, One site was recognized for promoting patient safety Honolulu, HI and patient-provider communication. Three sites were

4 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Sunday, May 17

Description: Health sciences libraries offer a wide can develop collections that reflect a full range of the range of resources, technologies, services, and training ethnic, cultural, and gender issues relevant to the to those they serve. If we want our users to get the health information needs of the populations in our maximum benefit and use from these library offerings, communities. We will discuss the practical issues of librarians are frequently required to train others who developing collections to support diversity training will in turn train the end users. A panel of experienced and awareness for a consumer health collection professional trainers will present helpful foundation for patients, a special collection of alternative and background, techniques, and tips for effective teaching, indigenous medicine resources, and an academic learning and application of skills. Panel presentations collection supporting a diverse population of students, will cover the first hour with the remaining time given faculty, and researchers. to questions and answers from the audience. History of the Health Sciences Section Federal Libraries Section Infusing History into the Curriculum Fusing Cultures and Diversity Awareness in Library Collections Public Services Section; Libraries in Curriculum SIG Convention Center: Room 301A Collection Development Section; African American Medical Librarians Alliance; Complementary and 11:05 a.m. Alternative Medicine; Lesbian, Gay, Bisexual, and Fusing the Old and New: Integrating the Library’s History of Medicine Program into the Revised Transgendered Health Science Librarians SIGs Curriculum Convention Center: Room 319A Patricia L. Thibodeau, AHIP, FMLA, Associate Dean, Library Services and Archives; Richard A. 11:00 a.m. Peterson, AHIP, Deputy Director; Suzanne Porter, We Are the World: Serving Diverse Cultures in AHIP, Curator; Medical Center Library, Duke University, Your Library Durham, NC Helen Wong Smith, Librarian, Hawaiian Collection/ Background: Duke University Medical Center Library Mookini Library Archivist, Edwin H. Mookini Library, and Archives’ History of Medicine program has been University of Hawaii–Hilo integrated into medical school curriculum, and we will Description: Cultural diversity—we talk about it discuss the keys to success and the challenges faced. in planning sessions, we include it in our mission As a requirement of the school of medicine’s first-year statements, and we even create task forces to address “Gross Anatomy” class, medical students compare it. But what are the facets we should consider, and images from the library’s collection of classic atlases what has worked for other libraries? Hawaii has one of such as Vesalius to what they see in the dissection lab. the most ethnically diverse populations in the United Support for a number of other courses is provided by States, and with its limited land mass, every library developing reading lists, posting links on Blackboard, services a diversity of patrons. However, ethnicity is and providing orientations to selected resources. The not the only diversity of which we should be cognizant. curator was directly involved in using newly endowed Cultures include sexual orientation, religious beliefs, funds to establish an essay prize, a scholarship, and a and the myriad of mores we use to distinguish general education fund for activities related to history ourselves. This session will cover aspects of collection of medicine and continues to oversee the process development, communication and outreach techniques, for judging applications. One of the most successful and services to better serve diverse cultures. programs has been the “History of Medicine Lecture” 11:45 a.m. series, which is the result of collaboration with another Collecting to Support Cultural and Diversity nearby academic health sciences library. Awareness in the Health Sciences Library Conclusions: Integrating the library’s history of Locke Morrisey, Head, Collections, Reference, and medicine program into a variety of curriculum-related Research Services, Gleeson Library, University of San activities has greatly increased the visibility and Francisco, San Francisco, CA; Lillian Hoffecker, appreciation of the history of medicine’s collection and Research Librarian, Health Sciences Library, University services, while exposing students to the rich history of Colorado–Denver; Janet M. Schneider, AHIP, behind current knowledge and practices in medicine. Chief, Library Service, James A. Haley Veterans The library has also been able to build stronger Hospital, Tampa, FL relationships with the clinical and history faculty Description: As health sciences librarians, we have a teaching in the curriculum. special responsibility to seek out and collect resources 11:25 a.m. to support diverse ethnic and cultural groups. Our Promoting and Teaching the History of Medicine institutions serve patients, employees, students, and in an Undergraduate Medical Curriculum researchers, and our library collections need to be James Shedlock, AHIP, FMLA, Director; Ron Sims, as diverse as our patrons’ health information needs. Special Collections Librarian; Ramune Kubilius, This panel will discuss how health sciences librarians AHIP, Collection Development/Special Projects

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 5 Librarian; Galter Health Sciences Library, Feinberg Hospital Libraries Section School of Medicine, Northwestern University, Chicago, IL Librarian’s Toolkit Objective: This paper describes the development of a history seminar for a medical school’s course on Corporate Information Services, Research Sections; “Physician, Patient and Society.” The genesis of the Library Marketing SIG seminar responds to the librarians’ desire to promote the use of the library’s special collections, especially Convention Center: Room 318A– B rare books, among students in the undergraduate MD 11:05 a.m. curriculum. The medical school, its library, and the MD Infusing Health Sciences Libraries with Economic curriculum are described. Muscle Methods: The MD course is “Patient, Physician and Elizabeth Kelly, Associate Director, Becker Medical Sections: Sunday, May 17 Society” and is included in both year 1 and year 2 Library, Washington University, St. Louis, MO; Barbara curricula. The history seminar is an option among 20+ B. Jones, Library Advocacy and Missouri Liaison, humanities seminars offered to students; students are J. Otto Lottes Health Sciences Library, University of required to choose one seminar. The history seminar Missouri–Columbia; John Bramble, Network Liaison, is 5 sessions long and is limited to 6 students; the Spencer S. Eccles Health Sciences Library, University of seminar is offered in successive weeks to year 1 and Utah–Salt Lake City then year 2 students each January and February. Objective: In uncertain economic times, with Students choose a disease or health condition and reductions in services and consolidation of resources, trace its history back in time, using the rare books each industry must prove that it provides unique or as supporting evidence. A PowerPoint presentation efficient services. Health sciences libraries are not is required at the last session to reinforce the use of immune to this requirement, and librarians must technology as a teaching tool and to promote teaching convince administrators their work returns value to skills among students. their institutions. 11:45 a.m. Methods: Using sound business practices and Teaching the Next Generation: Introducing standard financial measures is critical, particularly Health Research to Middle and High School when presenting and defending budget requests for Students maintaining and increasing information services. Patricia Gallagher, AHIP, Senior Librarian, Library; Cost-benefit analysis and return on investment are Sejal Gandhi, Senior Project Director, Division of standard tools librarians can add to their arsenal. Two School Health; Winifred King, Coordinator, Education online calculators have been developed that convert and Outreach Services, and Reference Librarian, traditional library service statistics into financial Medical Library; New York Academy of Medicine–New terms that administrators understand. Health sciences York librarians across the country entered their library’s Description: The Junior Fellows Program, a statistics in the calculators and submitted the resulting collaborative project of the New York Academy of benefits figures to a national database. Using the Medicine (NYAM) Office of School Health Programs collected data, this paper discusses and illustrates and its Library, seeks to build the capacity of middle the economic return and the wisdom of institutional and high school students to conduct health research, investment in health sciences libraries. to help prepare them to seek careers in the health 11:21 a.m. sciences. The Junior Fellows Program has continued Hospital Consumer Assessment of Healthcare for twelve years. Several middle schools have Providers and Systems (HCAHPS), Patient replicated components of the program as part of their Satisfaction and Library Services: A Fusion school curriculum. Students from the program continue Whose Time Has Come participation in The Scholars Program, an initiative for Catherine M. Boss, AHIP, Coordinator, Library alumni of the Junior Fellows Program as they move Services, Booker Health Sciences Library; David S. into high school and beyond, and have continued to Kountz, Senior Vice President, Medical and Academic college and entered health-related fields. This paper Affairs, Administration; Jersey Shore University discusses teaching children appropriate research Medical Center, Neptune, NJ techniques that can assist them with pursuing health Objective: The library can be empowered to provide sciences careers. highly personal service: the right resources at the right 12:05 p.m. time in the interest of exemplary patient care and guest Utilizing the Past in the Present Curriculum: services. This paper will describe the experiences of the Vesalius and Beyond librarian and the administrator in fusing library services Michael A. Flannery, Associate Director, Historical into guest and patient relations. Collections, Lister Hill Library, University of Alabama– Setting/Participants/Resources: The Hospital Birmingham Consumer Assessment of Healthcare Providers and Description: This paper shows collaborative Systems (HCAHPS) is a standardized survey instrument techniques for utilizing rare book collections for for measuring patients’ perspectives of hospital care. curricular support. The reports generated from the survey focus on

6 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Sunday, May 17 areas that have the most impact in improving patient selection, trial, and implementation of all clinical satisfaction. information and education products. Working as an Method: The librarian and the administrator have integral member of the education team will promote worked together to enhance existing library services the visibility and skills of the information specialist, and to develop library improvement initiatives that strengthen access to the hospital’s power base, and target the areas of greatest concern for system-wide enhance growth opportunities as measured by internal patient satisfaction. Qualitative and quantitative utilization and support statistics. evaluation methods to address the outcomes of these Results: Working as an integral member of the library services on patient satisfaction are being education team enhanced growth opportunities for the developed. library, which has continued to thrive even in the midst Results: A pilot study to obtain preliminary feedback of uncertain economic times. Financial support and on use of library services by patients and their resource utilization continues to increase. families will be conducted to determine what services 12:09 p.m. were most frequently requested. The library would The Agile Librarian’s Guide to Thriving in Any address the outcomes to improve those frequently Institution used services and identify homogenous population Michelynn McKnight, AHIP, Assistant Professor, from which to conduct a larger-scale quantitative and School of Library and Information Science, Louisiana qualitative evaluation study. State University–Baton Rouge 11:37 a.m. Description: McKnight will highlight principles from Fusing Relationships with Academic Health the forthocming Libraries Unlimited book based on the System Administrators popular MLA continuing education course, “Proving Whitney A. Townsend, Liaison Services Librarian; Your Worth: Convincing Non-Librarian Decision Makers Marisa Conte, Liaison Services Librarian; Health the Value of Your Essential Services.” Science Libraries, University of Michigan–Ann Arbor Objective: Academic health system administrators Leadership and Management Section have traditionally been a less visible audience than faculty for liaison services. Supporting administrators Fusion in the Library Workforce: Creating Synergies can lead to prominent roles for the librarian in the Through Professional Diversity health system. This paper will outline three examples of projects at various administrative levels that Relevant Issues Section; African American Medical benefited from the support of liaison librarians. Specific Librarians Alliance, Libraries in Curriculum SIGs information needs, challenges, and relationships formed will be discussed. Convention Center: Room 301B Methods: Methods will include qualitative analysis of 11:05 a.m. projects, including librarians’ role, project processes, Building a Team: Fueling Uniqueness Synergy and outcomes. Individualism Openness That Is Nonpareil 11:53 a.m. Pamela Gray Burks, Director, Organizational Partnerships with Education and Clinical Development, University of Alabama–Birmingham Information Services Advocate Library Services Description: Pamela Gray Burks will discuss Mary F. Prottsman, AHIP, Information Specialist, professional diversity and use 2 contributed case Library Services, Tri-City Medical Center, Oceanside, CA studies to highlight building a team by capitalizing on Objective: To enhance the viability of library services the positive impact of differences. Burks has over 20 provided in a 350-bed, community-based hospital by years of experience in the human resources profession, forging a partnership with the education and clinical with an emphasis on executive coaching and training. information department. In her career, she has held several executive positions, Methods: The education and clinical information including vice president with Drake Beam Morin, an department consists of clinical educators who deliver international consulting firm that provides career educational content at the ward level and clinical continuation and training assistance to executives information specialists who facilitate education for and corporations. In this role, she worked closely with clinical informatics tools such as electronic health senior leaders from Fortune 500 companies on a range records. The information specialist was added to of human resource management issues including the department to administer the hospital’s learning corporate reorganization, change management, management system as well as the library services. and individual employee coaching. She is now a The information specialist manages content uploads, member of the human resources leadership team at coordinates annual review of content by subject the University of Alabama–Birmingham (UAB). In her specialists, and educates hospital staff on the utilization career at UAB, she has served as director of several of a commercially produced learning management functions including the employee assistance program, system that enables the hospital to provide and equal employment opportunity compliance, training, document Joint Commission–mandated education. As organizational development, and currently, as the a working member of the interdisciplinary education director of organizational development. Burks received council, the information specialist assists in the

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 7 a doctorate of education in counselor education and is Objective: To mentor new and seasoned librarians in licensed as a professional counselor (LPC). writing collection development policies that respond to 11:45 a.m. library administration and patrons’ requests for robust FUSION: Melding Reference and Access Services print and online collections. into a Single User Service Point in an Academic Methods: Over the last decade, organizational Health Sciences Library reorganization led to merging reference, instruction, Katherine V. Chew, Associate Director, Health and collection development at the University of Sciences Libraries, University of Minnesota– California–Los Angeles (UCLA) Louise M. Darling Minneapolis Biomedical Library. All librarians now participate in Objective: Analysis of the effectiveness in creating every activity. Librarians were assigned to subject a synergic and collaborative team of reference and teams addressing undergraduate, graduate, staff, access services professional, paraprofessional, and and faculty populations. In summer 2007, all UCLA Sections: Sunday, May 17 student staff with the goal of continuing to provide Library units were asked to create and/or revise patrons with exceptional service in a single, combined collection development policies to identify levels of user services desk. collecting and future scope. While team members Setting/Participants: The year 2008 began with were excited about the task, no one had ever written significant personnel reorganization, realignment of a full policy. Institutional knowledge resided with services, and space planning initiatives. Management an individual who offered expertise, but the project of reference desk services moved from one library was assigned to a newer librarian. This abstract will department to another. This coincided with a decision discuss intergenerational mentoring, inter- and intra- to combine the reference, circulation, and copy/ departmental communication challenges in completing interlibrary loan services desks into one integrated user the process, and project management techniques used services desk for the start of 2008 fall semester. by team and project leaders. Brief Description: An organizational management Results: Collaborators enhanced their abilities to consultant was engaged to facilitate an initial off-site effectively work together utilizing facilitation skills. “transition” meeting with personnel from the two Project leadership opportunities were given to a departments who were suffering from change anxiety librarian who wanted to expand her knowledge of and job concerns. Three “town-hall” style meetings collection development and project management. facilitated with active listening by the associate director Out of nine units, the UCLA Biomedical Library was were held throughout the spring and summer. The the only campus library unit to successfully complete entire group worked together to decide on work flow, their six collection development policies on time. The training needs, and space design considerations and to completed policies were used to successfully receive deal with other integrated desk issues. additional one-time funding based on collection needs. Results: The initial consultant-facilitated meeting allowed staff to express worries and fears about how Medical Informatics Section the changes would impact their jobs, professional standing, and performance evaluations. Active listening Being an Informationist, or Why Are You Working by the associate director and relaxed, informal settings in the Library? motivated staff to articulate and examine possible issues and apprehensions. Spontaneously created Molecular Biology and Genomics SIG cross-functional task groups were formed to investigate Convention Center: Room 306A solutions to identified issues, such as work flow, training, staffing, and space. Reports were shared 11:05 a.m. via email and in group settings. A staff position was A Novel Approach to Recruiting and Educating redesigned to include duties from all the combined Medical Informationists services and serves as a central pivot point for Connie M. Schardt, AHIP, Associate Director, Public communication synergy. Services; Patricia L. Thibodeau, AHIP, FMLA, Conclusion: The facilitated town-hall style meetings Associate Dean, Library Services and Archives; Medical allowed staff to clear the air of misconceptions, Center Library and Archives, Duke University, Durham, misinformation, and misgivings and encouraged NC; Barbara M. Wildemuth, Professor; Claudia communication and formation of cross-functional Gollop, Associate Professor; Peggy Schaeffer, task groups that collaboratively devised solutions to Program Coordinator Medical Information Specialist identified issues and concerns. Training; School of Information and Library Science, University of North Carolina–Chapel Hill 12:05 p.m. Objective: This paper describes and provides an Nuclear Reactions: An Intergenerational Case initial evaluation of a novel approach to recruiting Study in Collection Development and educating medical informationists through a Rikke Ogawa, AHIP, Emergent Technologies dual degree program. The program enables medical Coordinator; Janet D. Carter, Collections Coordinator; students to earn a master’s degree in either information Tania Bardyn, AHIP, Associate Director, Public science (IS) or library science (LS) as part of their Services; Louise M. Darling Biomedical Library, medical education. University of California–Los Angeles

8 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Sunday, May 17

Methods: The Duke University School of Medicine has libraries have doctoral degrees in basic science and/or formed a partnership with the School of Information master’s degrees in library science, the biosciences and Library Science at the University of North Carolina– librarian at the library is unique in her specialized Chapel Hill to offer this unique degree. Graduates of education in bioinformatics. She is also unique among this program receive both the MD degree and the MS many informationist fellows, because her embedded in IS or LS. The program has successfully recruited librarian experience is being performed in a basic and enrolled four medical students in the master’s science research setting, not a patient care or public program. The program has achieved its recruiting health setting. goals, and staff is now engaged in an evaluation of the 11:45 a.m. effectiveness of the educational program. Each of the Being an Informationist: Interdisciplinary students’ instructors is being interviewed concerning Fusions of Expertise to Build Rich Information the students’ participation and success in the program. Infrastructures for Translational Science In addition, student participants are being interviewed Elizabeth C. Whipple, Research Informationist, Ruth at the end of each semester in order to assess their Lilly Medical Library; Jere Odell, Academic Literature experiences with the dual degree program. Each Specialist, Center for Bioethics; Indiana University– student also fills out a brief questionnaire concerning Indianapolis the quality of each course taken and the program’s Objective: To identify the challenges, opportunities, influence on future career plans. and achievements of librarians and informationists Results: Student evaluations have provided a useful working on interdisciplinary teams to build the appraisal of the dual degree program experience. information infrastructures of National Institutes The results identify advantages, disadvantages, and of Health (NIH)–supported centers for clinical and constructive suggestions for improvement. translational science. Conclusions: The career prospects for individuals with Methods: The Clinical and Translational Science both strong clinical and information skills are varied, Awards (CTSA) are the latest push from the NIH to reaching well beyond the walls of libraries to many transform and accelerate the way scientific research is diverse current and future roles. This paper will discuss conducted across the country. The cross-disciplinary the effectiveness of the dual degree program, with nature of the CSTA-supported programs provides particular emphasis on the students’ perspective. It will many opportunities for information professionals to review the lessons learned thus far, and next steps for collaborate in their own institutions to fuse disparate the program and its graduates. There is much to learn expertise and thereby facilitate translational scientific and build on from a close inspection of this “one-of-a- research. We contacted librarians, informationists, and kind” academic program. It is an innovative example other invested parties to determine their past, current, of one new model for recruiting and educating medical or expected roles in their institution’s CTSA program. informationists. A survey was designed to capture the professional 11:25 a.m. challenges, achievements, and shifting responsibilities The Virology Bioinformatics Librarian: A Year in of the informationist in the interdisciplinary setting of a the Life of an Embedded Informationist Fellow translational science program. The survey results were Pamela L. Shaw, Biosciences Librarian; James analyzed to identify possible models for successful Shedlock, AHIP, FMLA, Director; Galter Health intra-institutional collaboration between medical library Sciences Library; Richard Longnecker, Professor, informationists and other research professionals at Microbiology/Immunology; Feinberg School of academic medical centers. Medicine, Northwestern University, Chicago, IL Results: Librarians found new roles in their Objective: This paper will report on the contributions institution’s CTSA as liaisons, on project teams, and of the biosciences librarian to research and publication in working with CTSA administration. Those who are at a major virology laboratory in a research-intensive most active indicated that the principal investigators of medical school. their CTSA had preexisting professional relationships Methods: The library has recently improved its with the library and either wrote librarians into the services to basic sciences faculty, researchers, and grant or requested a letter of support. Although graduate students through a new biosciences librarian some respondents worried the CTSA was unaware position. Prior to the hiring of this librarian, the library of the resources and skills they could bring to the had no specialist providing in-depth support to basic table, others indicated they would be working closely scientists. The biosciences librarian was awarded an with informatics teams on translational research informationist training fellowship, allowing her to projects. Examples of successful collaboration with receive specialized education in bioinformatics while CTSA members include developing new education working at the library. The biosciences librarian’s programs, providing bioinformatics support, and fellowship includes her immersion in a laboratory building taxonomies for online resources. Most investigating the Epstein-Barr virus (EBV) fusion CTSAs, however, are relatively new, and (like the and its entry into host cells. The fellow attends CTSAs themselves) librarians are facing the challenge department of microbiology/immunology seminars of establishing clear agendas for research and and weekly meetings of an EBV laboratory. While many participation. bioinformatics specialists in large academic medical

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 9 12:05 p.m. 11:25 a.m. Fusing the Informationist: Incorporating Health Care Literacy: A Study of Online Innovative and Expanded Roles for the Consumer Health Resources Informationist Model in an Academic Medical Pamela Scott, Master’s Student, Library and Center Information Sciences Program, University of Hawaii– Douglas L. Varner, AHIP, Associate Director/Chief Manoa, Honolulu, HI Biomedical Informationist; Jett McCann, AHIP, Description: One-fourth of the US population (40 Director, Dahlgren Memorial Library, and Associate million people) are considered functionally illiterate, Dean, Knowledge Management; Dahlgren Memorial and an additional 50 million people have limited Library, Georgetown University Medical Center, literacy skills, leaving more than half of the population Washington, DC with inadequate abilities to read and comprehend Objective: This presentation will describe the even the most basic information. Because consumer

Sections: Sunday, May 17 integration of the informationist into unique roles health information often contains complex and in an academic medical center. Contributions of unfamiliar terminology, health literacy can be an informationists will be outlined, the contrast and even greater problem. Many health consumers are similarities between the informationist and other unable to read and comprehend prescription bottles, activities in a medical library will be discussed, and appointment slips, and other essential health-related training strategies will be described that ensure the materials required to successfully function as a patient. informationist has appropriate expertise to participate Evaluation of some popular consumer health databases in these activities. (MDConsult, WebMD, and American Heart Association) Methods: The informationist model has traditionally using the Flesch reading ease formula and the Flesch- included integration of individuals with subject domain Kincaid grade level show that many patient education knowledge and information retrieval skills into clinical materials are written at a grade level beyond the settings with health care practitioners. In addition, average level of adult comprehension. The result for informationists have been incorporated into research patients and the health care industry is noncompliance settings. Dahlgren Memorial Library at Georgetown with instructions/prescription medications, lack of University has proposed innovative applications for proper self-care, poor outcomes, and a cost of $30–$73 the informationist model. A “course informationist” billion a year. has been implemented to work closely with curriculum 11:45 a.m. module directors in content development and provision A Model of Primary Care Physicians’ Consumer of in-depth research support for module participants. Health Information-seeking Behaviors: Working A basic science informationist program is under with Elderly Patients and Their Caregivers development to work with a drug discovery group Mary Jo Dorsey, AHIP, Faculty Librarian, Health composed of organic and medicinal chemists. Task Sciences Library System, University of Pittsburgh, force subject specialists will be integrated with working Pittsburgh, PA groups formed to address specific and ongoing issues Objective: Physicians’ clinical information-seeking in medical center operations. Contrasts between behaviors have been a major target of investigation clinical librarians and informationists will be discussed, among the library and information science (LIS), and training models to ensure the informationist information science (IS), and biomedical informatics contributes effectively in these diverse settings will be professions for the past twenty or more years. outlined. Practicing evidence-based medicine (EBM) has become an expected standard in current health care with EBM Medical Library Education Section curricula incorporated with the didactics in medical school education. This project focuses on the point Emerging Research: The Fusion of Theory and where EBM integrates with the delivery of information Practice to the senior patient in a way that is meaningful to the Convention Center: Room 319B patient. This study investigates the information-seeking behaviors that seniors’ primary care physicians exhibit 11:05 a.m. in order to educate themselves about current consumer Balancing Theory and Practice in a Library and health information (reading materials, websites, Information Science Program Curriculum news, educational narratives) and how they currently Andrew Wertheimer, Assistant Professor and Chair, disseminate educational information to patients and Library and Information Sciences Program, University their caregivers. of Hawaii–Manoa, Honolulu, HI Methods: A grounded theory framework was Description: The Library and Information Science conceived to administer a multimodal method of Program at the University of Hawaii–Manoa is data collection. Primary care physicians who see committed to educating individuals who have an elderly patients primarily in a large urban academic educational balance of theory and practice, and the setting were recruited to participate in semi-structured presentation will outline how the program seeks to interviews, a self-evaluative confidence scale, and an achieve this balance. A discussion of the program’s environmental office scan. curricula and faculty will be provided.

10 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Sunday, May 17

Results: The consumer health information-seeking Methods: Taking a qualitative approach, this research model indicates three stages, each indicative of unique will employ self-report, followed by semi-structured events that occur (1) prior to a patient visit, when interviews of approximately fifteen rehabilitation physicians exhibit self-study exercises such as reading therapists working in stroke care. Informants will be journal and news articles, receiving web updates, or asked to record their clinical questions for a period listening to health news; (2) during a patient encounter, of one to two weeks, after which interviews will be when the physician actively assesses the ability of conducted to elicit more specific information about the patient and/or caregiver to receive information their clinical questions and to determine reasons for regarding a health topic; and (3) after the patient visit, pursuing some of these and not others. when the physician may refer a patient and caregiver to Results: Preliminary findings of this study, which websites, written literature, or a follow-up appointment began in spring 2009, will be reported. It is anticipated with another clinician for further information that results will elicit a typology of clinical questions counseling. asked by rehabilitation therapists working in stroke Conclusions: The proposed model suggests that care, as well as reveal patterns in the structure of these physicians of a similar demographic setting exhibit questions. In addition, factors that may influence the similar patterns of consumer health information- decision to pursue certain types of questions will be seeking behaviors. This study proposes a model of identified. the behaviors of a specific group of physicians that suggests how they collect and distribute consumer Pharmacy and Drug Information Section health information to their elderly patients and caregivers. EMBASE.com Lecture 12:05 p.m. Convention Center: Room 317B Rehabilitation Therapists’ Clinical Questions in the Context of Evidence-based Patient Care: An 11:00 a.m. Exploratory Study Tainted Science Lorie Kloda, PhD Candidate; Joan Bartlett, Assistant Shannon Brownlee, Schwartz Senior Fellow, New Professor; School of Information Studies, McGill America Foundation, Annapolis, MD University, Montreal, QC, Canada Description: Today, private industry has Objective: To explore rehabilitation therapists’ unprecedented leverage to dictate what doctors and (physical therapists, occupational therapists, and patients know—and don’t know—about the $160 speech-language pathologists) clinical questions for billion worth of pharmaceuticals Americans consume evidence-based patient care. Specifically, this research each year. The drug industry has acquired this power attempts to answer the following questions: How do in part through financial relationships with academic rehabilitation therapists articulate their information physicians, the “key opinion leaders” in medicine, and needs? Does the evidence-based practice framework’s the full scope of industry’s control over medical science clinical question structure of problem, intervention, casts grave doubts about the veracity of wide swaths comparison, outcome adequately represent the of medical practice. How did we get to this point? What information needs of rehabilitation therapists? Why do effect is industry influence having on the treatment of rehabilitation therapists pursue some of their clinical patients? And why are the medical journals not more questions and not others? vigilant to weed out papers that have been distorted by conflict of interest?

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 11 Section Programs including resources, programs, tools, and partnerships. Monday, May 18, 2009 10:30 a.m.–12:00 p.m. They will also discuss planning for, training for, and operating post-disaster. Educational Media and Technologies Section Leadership and Management Section Technology and E-resources: Evolving with the Times Fusing Career Resources Through Mentoring

Collection Development Section Public Services Section, New Members SIG Convention Center: Room 304A–B Convention Center: Room 317A 10:30 a.m. 10:30 a.m. Sections: Monday, May 18 Technology and E-resource Selection: Evolving Fusing Career Reources Through Mentoring with the Times Roundtables and One-on-one Mentoring Lori Klein, MedlinePlus Go Local Team, National Teresa L. Knott, AHIP, Director, Tompkins- Library of Medicine, National Institutes of Health, McCaw Library for the Health Sciences, Virginia Bethesda, MD; Dean James, Assistant Director, Commonwealth University–Richmond Collections Management, HAM-TMC Library, Houston Description: “Fusing Career Resources Through Academy of Medicine-Texas Medical Center–Houston; Mentoring” is a two-part interactive session. In part E. Diane Johnson, AHIP, Head, Information Services, one, attendees will participate in roundtables designed J. Otto Lottes Health Sciences Library, University of to inform and enlighten on the following topics: Missouri–Columbia; John Bramble, Utah Network “Anatomy of MLA,” “What We Wish We Knew When Membership Liaison, National Network Libraries of We Started Librarianship (Confessions of a Senior Medicine, Midcontinental Region; Spencer S. Eccles Librarian),” and “Career Reinvention.” In part two, Health Science Library, University of Utah–Salt Lake attendees will be paired with library administrators for City fifteen-minute sessions of resume critiques and career Description: Collections are changing and so are advice. Join us this year and become fused with career the technologies and resources we are adding to our resources. libraries. Panel members will discuss some of the factors influencing the selection of web databases, Medical Informatics Section electronic books, federated search engines, and building of network consortiums. Each panelist will Top Technical Trends III: Technology Fusion give a ten-minute presentation with the remaining time allotted for discussion and questions with the audience. Educational Media and Technologies Section Convention Center: Room 318A–B Health Association Libraries Section 10:30 a.m. Fusing Information and Preparation in Times of Top Technical Trends III: Technology Fusion Panel Devastation Discussion Michelle Kraft, AHIP, Senior Medical Librarian, Federal Libraries, Nursing and Allied Health Alumni Library, Cleveland Clinic, Cleveland, OH; Rikke Ogawa, AHIP, Associate Librarian, Research, Resources Sections; National Library of Medicine; Instruction, and Collection Services, Louise M. Darling African American Medical Librarians Alliance SIG Biomedical Library, University of California–Los Convention Center: Room 301B Angeles; Bart Ragon, Associate Director, Library Technology Services and Development, Claude 10:30 a.m. Moore Health Sciences Library, University of Virginia– Fusing Information and Preparation in Times of Charlottesville; Gabriel Rios, Deputy Director, UAB Devastation Lister Hill Library, University of Alabama–Birmingham; Janice E. Kelly, Executive Director, National Network Eric Schnell, Associate Professor and Assistant of Libraries of Medicine, Southeastern/Atlantic Region, Director, Prior Health Sciences Library, Ohio State University of Maryland–Baltimore; Renee Bougard, University–Columbus Outreach Librarian, National Network of Libraries of Description: This popular program returns for its third Medicine National Network Office; Stacey J. Arnesen, year with technology trend spotters in health sciences Head, Disaster Information Management Research libraries offering their latest insights, opinions, and Center, National Library of Medicine, Bethesda, MD; criticisms on where technology is leading us next. This Michelynn McKnight, AHIP, Assistant Professor, energetic and sometimes irreverent panel discussion School of Library and Information Services, Louisiana will be accompanied by a Google jockey surfing the State University–Baton Rouge web and highlighting mentioned trends on the main Description: Invited panelists will describe various screen. Want to jump into the mix? The session will topics related to disaster preparedness and recovery, have audience participation in our lively question-and-

12 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Monday, May 18 answer time as well as an opportunity to give feedback include enhanced searching capabilities; searchable on the trends presented through an audience response databases of databases, websites, and electronic system. books; and the implementation of a federated search tool designed by the library using enterprise search Medical Library Education Section technology. The definition of “collection management” in this new environment not only encompasses the Fusing Interdisciplinary Expertise in the Workplace traditional library collection development functions, but it also includes the design and implementation for Convention Center: Room 319B delivery of content in new ways in a rapidly changing 10:35 a.m. environment. Bringing in librarians with diverse A College Is Working to Educate Professionals in interdisciplinary skills has made this new environment an Interdisciplinary Environment very successful. Herman Totten, Dean and Professor, College of 11:15 a.m. Information, Library Science and Technologies, The Future Roles of Librarians and the University of North Texas–Denton Interdisciplinary Imperative Description: Disciplines may be classified under Philip J. Kroth, Director, Biomedical Informatics at least one of three broad concepts: (1) people, (2) Research, Training, and Scholarship, and Associate environments, and/or (3) relationships between and Professor, School of Medicine, University of New among people and environments. Consequently, Mexico–Albuquerque all disciplines in the educational environment, both Description: Historically, librarians have catalogued academic and professional, share at least one of these and organized a fairly small group of item types that three concepts. From an academic administrator’s were well standardized and relatively unchanging (e.g., viewpoint, diverse disciplines add to a college’s books, journals, maps etc.) With the coming of the ability to attract and retain top students, faculty, and information age, not only is the amount of information administrators. Interdisciplinary collaboration on that needs organizing increasing exponentially, but courses broadens students’ learning experiences, as perhaps more significantly, the number of the kinds well as encourages additional interaction among faculty of items that need organizing are also increasing members. Interdisciplinary collaboration on research astronomically as well (e.g., genes, proteins, projects provides support for collaborators, broadened medications, electronic medical records, populations, skill bases, and improved decision making because etc.) Before the information age, the types of items of diverse perspectives. Challenges associated with were also tangible and easily understood. Now, they interdisciplinary collaboration include administrative are more abstract, more complex, and more esoteric— structure, evaluation and merit, compensation, often only well understood within the discipline or and protracted decision making. The academic expertise that created them in the first place. Because administrator must encourage interdisciplinary of the exponentially increasing number of item types collaboration to enhance the college but also must that need organizing, it will become imperative for mediate diverse personalities, diverse knowledge, and librarians to collaborate with the disciplines creating diverse methods among faculty and staff. the new item types they are helping to organize. 10:55 a.m. Librarians will continue to organize for sure, but not in Integrating Interdisciplinarity: Evolving Roles of the manner of just books and journals. Rather, the kinds Technical Services Librarians in a Web 2.0 World of items they help organize will be more numerous, Dean James, Associate Director, Collections more abstract, and often less tangible than perhaps Management; Michael Garrett, Technology anyone has imagined—and perhaps much more Coordinator; HAM-TMC Library; Houston Academy of exciting to work with. Medicine-Texas Medical Center–Houston 11:35 a.m. Description: Since 2006, the collections management The National Library of Medicine’s Approach to department of the Houston Academy of Medicine- Interdisciplinarity in the Workforce Texas Medical Center Library has incorporated Sheldon Kotzin, FMLA, Associate Director, Library website creation and maintenance and database Operations, National Library of Medicine, Bethesda, MD management into its workflows. The addition of a Description: The National Library of Medicine (NLM) web services developer (Michael Garrett, now the has encouraged interdisciplinarity in the workforce technology coordinator) and a catalog and metadata through many of its initiatives, which will be described librarian (Dean James, now the associate director, in detail. Also, the presentation will include NLM’s Collections Management) allowed the department to own efforts to increase interdisciplinarity in their work take a more informatics-based approach to the roles environment. of traditional technical services activities. Among the projects accomplished by the department since 2006 are two redesigns of the library’s website to

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 13 Nursing and Allied Health Resources Section Harriett Chaney, Associate Professor, Adjunct Faculty, School of Nursing, University of Texas M. D. Anderson Magnet Fusion: (Re)credentialing from a Leadership Cancer Center–Houston, Friendswood, TX Perspective Description: The Magnet Recognition Program recently updated the requirements and processes Hospital Libraries Section based on research findings of the past ten years. The revisions will be effective in October 2009 for Convention Center: Room 306A new applicants and re-designating organizations. 10:35 a.m. Achieving and maintaining this award requires a fused Networking with Clinical Nurses: Fusing Magnet collaborative relationship and focused assistance from and Organizational Missions medical librarians across the country. Harriett Chaney Mary A. Wickline, Instruction and Outreach Librarian, will share her personal experiences as a Magnet

Sections: Monday, May 18 Nurses and Allied Health, UCSD Medical Center Library, director from an award-winning hospital and as a University of California–San Diego Magnet appraiser and mentor. Objective: Our library’s mission is “to be leaders in Objectives: Following the presentation the participant providing and promoting information resources and should be able to: services to the [University of California-San Diego] • describe the purpose and benefit of Magnet community when, where, and how users want them.” Recognition for eligible hospitals and health care The medical center’s mission is “Clinical Excellence: systems Through Service, Innovation and Education.” The • provide current information about the Magnet journey to Magnet accreditation offers a natural Recognition Program and processes collaboration for nurses and librarians. This • explain the specific contributions of a medical presentation will provide a case study on collaboration, librarian for the Magnet Recognition journey between a nurse educator and the nurses’ librarian, • assess a library’s/librarian’s readiness to actively in research designed to assess the local learning participate in the organization’s Magnet Recognition environment and encourage organizational support for journey evidence-based practice (EBP). Methods: Background includes embracing Pharmacy and Drug Information Section collaboration with nursing’s EBP coordinator in a local needs assessment of clinical nurses’ perceptions Personal Health Records: How Private Is Your about EBP (attitudes toward and barriers to). A Medical Information? descriptive, cross-sectional research study was conducted in 2006–2007 with a convenience sample Relevant Issues Section; Mental Health SIG of 458 clinical nurses at an academic medical center in California. Two reliable and valid questionnaires Convention Center: Room 319A were electronically formatted and administered using a 10:35 a.m. secured website. Relationships between responses to My HealtheVet: The VA’s Internet Gateway to the two instruments were examined, and results were Patients’ Personal Health Records compared with previously published data. Janet M. Schneider, AHIP, Chief, Library Service, Results: Top four barriers were organizational. James A. Haley Veterans’ Hospital, Tampa, FL “Unaware of research” (#5) and “Relevant literature Objective: To demonstrate how librarians can facilitate not compiled in one place” (#6) were among the top and advocate for patients in the development of an ten. Facilitators included learning opportunities, culture Internet site designed to provide access to quality building, and availability and simplicity of resources. health information and a personal health record. Conclusions: Knowing the nursing community and Methods: The Internet-based pilot program was synchronizing the library’s mission with the hospital’s initiated by the VA to provide patients with secure and advances the use of library resources and EBP. One private electronic copies of key portions of their VA of the best places for librarians to collaborate in a medical records. The records are stored where all data clinical environment is with nurse educators. We are is encrypted. Pilot registrants can also: teaching nurses to ask clinical questions and learn • add personal health information better strategies for searching the research evidence • track personal health metrics, e.g. blood pressure, in an EBP institute. Magnet accreditation provides a weight, heart rate, pain, etc. natural framework for collaboration. A focus on the • keep food/exercise diaries organizational mission statements and a proactive • research health information through VA resources, approach to getting on the team—using their language, MedlinePlus, and the “HealthWise” database getting out of the building, and working in their comfort • grant access to all or some of their records to zone to directly support and address top needs—leads surrogates to positive outcomes for both nurses and the library. As team leaders, librarians mediated discussions 10:55 a.m. between clinicians, patients, and the national American Nurses Credentialing Center Magnet implementation group; coordinated registrations; Recognition Today conducted surveys; and provided feedback on site

14 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Monday, May 18 usability and literacy levels of materials. The national 3. conditions of use portal opened a limited version of the program in 4. amending the record November 2003 to all veterans and their families. 5. account management VA librarians continue to serve as points of contact, 6. document Import registrars, literacy experts, and advisors to the national 7. data availability team. Approximately 200 criteria have been proposed for Results: Functionality of the national site continues PHR certification, and more can be added in future to expand; “condition centers” have been added, and years. This presentation will provide examples of video content is under review. In future, veterans will requirements that PHR providers will have to meet to be able to view appointments and co-pay balances as become certified by the CCHIT. It will also demonstrate well as key portions of their VA medical records and opportunities for librarians to become active appoint surrogates to their accounts. The number of participants in this process. registrants has reached 600,000 with more than 21 million visits to the site. Research Section Conclusion: Usage of the site is tracked and reported monthly. Users can submit feedback via the site’s Research 101: How to Start and Finish a Research “Contact Us” link. Each VA medical center has a Project designated My HealtheVet point of contact, many of whom are librarians, who coordinates the local Hospital Libraries Section program and provides feedback to the developers. Convention Center: Room 317B 10:55 a.m. Personal Health Record Certification and Privacy 10:35 a.m. Safeguards Define the Question or Problem and Develop the Linda Hogan, Assistant Dean, Director, and Professor, Research Plan Medical Informatics, The Commonwealth Medical Rosalind F. Dudden, AHIP, FMLA, Health Science College, Scranton, PA Librarian, Tucker Medical Library, National Jewish Questions: Medical and Research Center, Denver, CO • With physicians, health insurers, or online providers Description: The best research question should offering personal health records (PHRs), how do I specify a single measurable outcome and any choose the right one for me or recommend one to important variables. The question contains a population clients? or problem, interventions or conditions affecting • Everyone is worrying about electronic data and the population, comparison to other interventions if privacy today, so how can I be sure that a PHR has applicable, and outcome of the intervention, known in adequate security? the health sciences as PICO. A research question yields • Can access to my personal health information be facts to help solve a problem, produces new research, shared with those I trust such as my doctor or an or adds to theory. A question that yields opinions can emergency department? lead to an interesting essay but is not researchable. Method: If you are thinking about using a PHR to Research deals with facts with observable phenomena better manage personal health but aren’t sure what in the real world. A research question is a type of you should look for, you may be asking questions question that will provide answers that can explain, similar to those above. An emerging resource can help describe, identify, substantiate, predict, or qualify answer these questions. The Certification Commission solutions to problems. Research design holds the for Healthcare Information Technology (CCHIT) is an research project together. A design or plan is used to officially “recognized certification body” in the United structure the research, to show how all the major parts States for health information technology, a private, of the research project work together to try to address nonprofit organization that is to electronic health the central research question. The plan includes information products what Underwriters Laboratories management issues such as personnel, timelines, and are to electrical products. The CCHIT applies standards, budget. Decisions about the data that will answer the tests products, and awards a “seal of compliance” questions, what the data sources will be needed, and to health information products. The CCHIT already an analysis plan for those data sources are discussed certifies electronic health records used in physician’s in advance. Finally, a communication plan to report the offices and hospitals. The CCHIT will launch a new results is developed. program for PHRs in mid-2009 emphasizing privacy, 10:55 a.m. security, and the information-sharing capabilities of Do the Research by Collecting Data PHRs. Alexandra Dimitroff, Associate Professor, School Results: The CCHIT completed its first step, the of Information Studies, University of Wisconsin– creation of draft criteria for testing PHRs. Proposed Milwaukee criteria emphasize the importance of privacy Description: Choosing a method to complete your safeguards in: research can be confusing. There are multiple methods 1. consent used in library and information science research, even 2. controlling access to information some combined methods. The reality is, however,

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 15 that the majority of practicing librarians who choose The results discussed should be related to answering to do research (or an evaluation that uses research the research questions or to reject or confirm the methodologies) use survey research. This presentation hypothesis presented in the introduction. Some think will briefly review the kind of research questions for that a researcher’s most important role is to be an which a survey is appropriate and the major pros, intermediary between participants who provide the cons, and misunderstandings related to using survey data for the project and interested readers wanting to methodology. know about the study results, including administration, 11:15 a.m. funders, staff, and professional colleagues. The Analyze and Interpret Results and Take Action actual results of study must be reported objectively Melissa L. Just, AHIP, Director, Lee Graff Library, without interpretation, while the discussion section City of Hope, Duarte, CA; Jeanne Larsen, Assistant allows interpretation of findings as they relate to what Director, Research Services, Dahlgren Memorial Library, is already known. The various parts of a research Sections: Monday, May 18 Georgetown University Medical Center, Washington, report will be discussed including the introduction, DC background, description of evaluation methods, Description: Analyzing your data transforms discussion of results, costs and benefits, conclusions, collected information into meaningful results. and recommendations. During data analysis, you use a variety of statistical or interpretive methods, present the results, and Veterinary Medical Libraries Section decipher the meaning. Ultimately, you hope to discover “actionable” results that allow you to draw Fusion Outreach: Synthesizing Outreach Concepts conclusions and make decisions. In quantitative data in Human and Veterinary Medicine analysis, you use a variety of techniques including frequencies, percentages, central tendency, variation, Outreach SIG and comparison and correlation between groups or Convention Center: Room 301A across time. You can also measure the significance of findings. When analyzing qualitative data, you look 10:30 a.m. for categories, patterns, frequencies, and impressions Fusion Outreach: Synthesizing Outreach to draw conclusions. Once your data have been Concepts in Human and Veterinary Medicine analyzed and interpreted, you may be able to use the Prudence Dalrymple, AHIP, Director, Institute for findings to enact change. Depending on your research Healthcare Informatics, The iSchool at Drexel College of question, your results might empower you to improve Information Science and Technology, Drexel University, service quality, alter collections, influence priorities, or Philadelphia, PA; Cindy Mitchell, Librarian, Veterinary impact instructional methods. The results may affirm Medicine and Biomedical Sciences, Libraries, Colorado the quality of current programs or identify areas for State University–Fort Collins; Patricia Neenan, future research. Research should be a continuous Business Development Manager, CABI North America, process for improvement and refinement. If you make Rochester, NY changes based on your research findings, study the Description: Continuing our “One Health” theme, impact of the results. Through this continuous cycle of the Veterinary Medical Libraries Section (VMLS) is data collection, analysis, and application, you use the privileged to have three speakers who will discuss research process to improve the quality and value of different approaches to interdisciplinary outreach. library and information services. The concept of “One Health” incorporates the belief that world health will profit from discourse between 11:35 a.m. all allied health practitioners. Due to broad access to Report the Results or the Success of the Change the literature and expertise in searching across both Sandra L. De Groote, AHIP, Assistant Health disciplinary and geographic borders, health sciences Sciences Librarian, Library of the Health Sciences- librarians are uniquely positioned to be the linchpins of Peoria, University Illinois–Chicago, Peoria, IL; Heather this worldwide effort. Each of our presenters will speak N. Holmes, AHIP, Information Services Librarian, about projects in which they are involved, demostrating Medical Library, Summa Health System, Akron, OH ways in which health sciences librarians can encourage Description: Because research deals with the real their patron communities to look beyond their own world, the findings should add to the knowledge that professions, integrating knowledgebases for synergistic other researchers, theorists, or practitioners can use. outcomes.

16 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Tuesday, May 19

Section Programs 1:21 p.m. Tuesday, May 19, 1:00 p.m.–2:30 p.m. Development of a Clinical Information Tool for the Electronic Health Record 2009 National Program Committee Barbara A. Epstein, AHIP, Director; Nancy H. Tannery, Associate Director, User Services; Frances Innovation. Inspiration. Illumination. Session B Yarger, Assistant Director, Computer Services; Charles B. Wessel, Head, Hospital Services; John LaDue, Convention Center: Room 319A Knowledge Integration Librarian, Health Sciences 1:05 p.m. Library System; University of Pittsburgh, Pittsburgh, Personalized Medicine and Bioethics: An PA; Anthony B. Fiorillo, Medical Director, Ambulatory Analysis of New Information Needs eRecord, University of Pittsburgh Medical Center, Jere Odell, Academic Literature Specialist, Indiana Pittsburgh, PA University Center for Bioethics, Indiana University Objective: To describe the process of developing a School of Medicine–Indianapolis clinical information tool (“Clinical-e”) to be embedded Objective: The progress of personalized medicine in the electronic health record (eRecord) of the and human genetic research depends, in part, on University of Pittsburgh Medical Center (UPMC). The the careful consideration of the ethical, legal, and purpose of Clinical-e is to provide clinicians with direct social issues. Attention to these issues will bring new access to full-text, knowledge-based information in bioethics information needs. To identify some of these response to questions arising from clinical encounters. needs, this paper examines the ethics consultation Methods: The library director was invited to and reference requests of personalized medicine participate in UPMC’s eRecord Physician Advisory researchers and clinicians at a large academic medical Committee (PAC), consisting of clinical and information center. technology leadership personnel. The director’s Methods: Quantitative analysis: In a fusion of participation led to partnering with a key physician information services with academic expertise, a representative from the PAC to develop a specialized university center for bioethics was awarded a three- information tool to provide quick answers to clinical year grant that included support for the provision of questions. A library development team was charged in-depth bioethics information services for personalized with identifying the most appropriate technology and medicine researchers and clinicians. This program full-text information resources. The key physician and placed librarians at the table during bioethics the library development team communicated over consultations. If the promise of personalized medicine, several months to articulate user needs and refine the use of genetic profiles to tailor an individual’s the development team’s evolving clinical information preventive care or medical therapy, is to be realized, the tool. To maintain momentum and stay on schedule, related ethics information needs must be identified and the team agreed to begin with basic functionality that addressed. Using two years of the center’s consultation could grow into a more robust tool in the future. The and reference support records, this paper provides key physician recruited other colleagues for usability a quantitative analysis of the bioethics concerns studies, feedback, and testing and shepherded Clinical- and information needs of major stakeholders in the e through implementation. research and development of personalized medicine. Results: The core of the clinical information tool is a Results: In two years, this program received seventy- search box with subject tabs to provide quick access to nine information requests from thirty-four individuals. designated full-text information resources. Each subject The majority were physicians conducting medical tab offers a federated search of a different pool of research, but ethicists, legal scholars, and others also resources. Subject tabs included Diagnosis, Diseases, requested information. Most requests for information Drugs, EBM, and Patient Education. Resources used were complex and, in addition to ethical or legal issues, in these searches are proprietary licensed information involved multiple subjects, including research methods, tools with open URL architecture. Search results are special populations (children, women, and minorities), organized “on the fly” into meaningful categories using and diseases. Ethicists and legal scholars were more clustering technology from Vivisimo and are directly likely to request information about the medical ethics accessible from the results page. Library developers of personalized medicine, including ethical decision performed usability tests and gathered feedback from making with genetic information, interpreting and a small sample of potential users before it was made communicating personalized health risks, and legal available to the full eRecord user population. concerns about privacy and health insurance. Medical Conclusion: After more than a year of discussions and researchers, in contrast, were more interested in the planning, a clinical information tool was embedded in ethical issues of genomic and genetic research, issues the academic medical center’s electronic health record. related to research use of biobanks containing coded Monitoring usage and gathering feedback will help or de-identified DNA samples, public attitudes toward determine next steps. research, the status of valid informed consent, and the impact of privacy regulations on research.

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 17 1:37 p.m. parameters by which resources can be classified and SmartSearch: Automated Recommendations evaluated and support both scientists and librarians in Using Librarian Expertise and PubMed E-Utilities their choice or recommendation of tools. Ryan Max Steinberg, Knowledge Integration Methods: Through purposeful sampling, participants Programmer/Architect; Richard Zwies, Web were selected from three groups: laboratory scientists, Production Specialist; Charles Yates, System expert bioinformatics scientists, and bioinformatics tool Software Developer; Christopher Stave, Instructional developers, as the differences among their work roles and Liaison Program Coordinator; Yannick Pouliot, and domain expertise were likely to influence their Bioresearch Informationist; Heidi Heilemann, AHIP, preferences for tools. Each participant kept a research Associate Dean, Knowledge Management, and Director; log for two to four weeks, documenting their use of Lane Medical Library and Knowledge Management bioinformatics tools, the purpose for which it was Center, School of Medicine, Stanford University, used, and why it was selected. The second phase of data collection was through semi-structured interviews Sections: Tuesday, May 19 Stanford, CA Objective: Reference librarians make resource with each participant. Using the content of the log as recommendations all the time, from topic-relevant a starting point, participants discussed the factors and databases to specialty textbooks and subject guides. reasons influencing the choice of tool, as well as the Translating this expert guidance into an automated characteristics (such as search interface, algorithm information retrieval system remains challenging. This or reputation) they valued in a tool. Qualitative data paper describes and evaluates an automated approach analysis was used to identify themes and key factors in to resource recommendation created by a team of scientists’ selection criteria. biomedical librarians and software developers. Results: This research has revealed several factors Methods: Introduced in November of 2007, the used to differentiate and select among bioinformatics SmartSearch utility adds recommendations to library tools. These included ease of use, accessibility, search result lists to enhance discovery and use of functionality, and customizability. An interesting high-value clinical metasearch resources. SmartSearch finding was that the definition of these factors varied works by mapping user input to a relevant Medical among participants, with a strong connection between Subject Headings (MeSH) term using the National the educational and disciplinary background and Center for Biotechnology Information’s PubMed E- the definition of a factor such as customizability. Utilities and then matching that MeSH heading to one For laboratory scientists, this generally referred to or more appropriate clinical metasearch resources. features such as drop-down menus that allowed Usage patterns of individual SmartSearch resources search parameters to be modified. Scientists with were analyzed pre- and post-introduction to evaluate a strong computer science background considered the effectiveness of SmartSearch as a promotional customizability the ability to download and modify tool. Usage patterns of SmartSearch resources were the source code. The results suggest that there is not also compared to similar resources not included in the a single set of factors that users value in selecting SmartSearch project. Additionally, overall usage was bioinformatics tools. Rather, there are multiple factors, analyzed before and after a significant SmartSearch depending partially on background. Therefore, tools interface redesign. ideally should be designed with multiple access Results: Statistical analysis comparing resource methods to accommodate different user preferences. usage before and after the introduction of SmartSearch Guides to tools should likewise consider the different could neither prove nor disprove our hypothesis that types of factors and classify tools accordingly. SmartSearch would increase usage of these resources. 2:09 p.m. Conclusions: Factors contributing to the difficulty Impact of the National Institutes of Health Public we had quantifying the success of SmartSearch are Access Policy: A Unique Opportunity to Engage explored. We discuss future changes we might make with Faculty about Open Access Publishing to better leverage subject-based recommendations and Marcus A. Banks, Manager, Education and SmartSearch. Information Services; Gail L. Persily, Manager, 1:53 p.m. Education and Information Services; David J. Owen, Understanding How Scientists Choose Manager, Education and Information Services; Library Bioinformatics Tools: Toward a Framework for and Center for Knowledge Management, University of Classification and Evaluation California–San Francisco Joan Bartlett, Assistant Professor; Lorie Kloda, Objective: The concept of open access publishing Doctoral Candidate; Yusuke Ishimura, Doctoral is no longer new for librarians, but the impact of this Candidate; School of Information Studies, McGill paradigm shift in scholarly publishing continues to be University, Montreal, QC, Canada felt. The recent National Institutes of Health (NIH) public Objective: To understand scientists’ preferences for access policy, while not synonymous with open access, and selection of bioinformatics tools. Specifically, the has provided a unique opportunity to engage more research addresses these questions: (1) What factors directly with faculty members about broader issues in prompt scientists to select one bioinformatics tool over the scholarly publishing environment. another. (2) How do they differentiate among tools Methods: For five years, the librarians at a with similar function? This will provide criteria and comprehensive health sciences university have

18 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Tuesday, May 19 engaged with scholarly communication issues. Questions: Librarians developed a website and brochure, 1. “Clinical and translational science” (CTS) describes coordinated well-attended campus events, offered the process of translating scientific discoveries into training about depositing articles in an institutional practical applications. What are some examples of repository, and influenced senior campus leadership practical applications attributable to CTS? to encourage publication in open access journals. 2. What are the challenges for basic scientists and All of these activities did not result in an appreciable clinicians, as they approach the study of diseases at a change in behavior for most faculty members. The molecular/cellular level, identify new tools for use in recently passed NIH public access policy offers a patients, and assess medical impact? focused opportunity to engage with faculty members 3. What models (e.g., CTS centers) best overcome these about the policy and the broader issues of open access. challenges to support a successful CTS strategy? Librarians have engaged in concerted educational 4. Are their opportunities for librarians to offer their efforts and become established as the leading campus own “bench work” for translation to improved bedside resource for this topic. This paper will describe our outcomes? efforts pertaining to the NIH public access policy, Method: CTS’s immediate contributions to the clinical related efforts, and how this work has impacted faculty and scientific community include novel research perceptions of open access publishing. methodologies and opportunities for collaborative Results: The NIH public access policy has become an clinical research. The CTS model includes many important part of the information policy landscape in opportunities for career development in fields outside the health sciences, but not all researchers have felt its traditional basic sciences and professional clinical full impact yet. The year-long embargo period between practice, for example: the field of clinical research the final peer-reviewed manuscript and deposit ethics, bioinformatics research; research, education, to PubMed Central means that many researchers training, and career development; participant and have not had to grapple with the policy yet. There is clinical interactions resources provision; translational some evidence that the NIH public access policy has technologies and resources; and regulatory knowledge broadened faculty appreciation for the larger issues and support. These are all potential opportunities for surrounding open access publishing, but this is not yet today’s biomedical information specialists. conclusive. Faculty who have contacted librarians for Results: The results of this topic will be presented and assistance with questions about the policy appear to discussed at the program session. have gained some understanding of the broader issues 1:45 p.m. from this interaction. Translational Research Support and Education: A Conclusions: A better picture of the impact of the NIH Critical Role for Medical Libraries public access policy on researchers will emerge in the Kristi L. Holmes, Bioinformatics Specialist, The next year. Academic health sciences librarians should Bernard Becker Medical Library, School of Medicine, continue to position themselves as an authoritative Washington University in St. Louis, St. Louis, MO information source on this issue and to be prepared Description: Clinical and Translational Science for continuing ambiguity about how the nuances of Awards (CTSAs) offer an exceptional opportunity for compliance with the policy manifest themselves. medical libraries at awarded institutions to partner with their research and clinical communities. Traditionally, Collection Development Section medical libraries have provided information resources and technology supporting educational, research, Clinical and Translational Science: Fusing and patient care objectives. Recent advancements in Information Services with Basic Research and translational medicine have created a critical need for Clinical Application solutions that support information dissemination and facilitate a fluid exchange of data in a clinical research Molecular Biology and Genomics SIG setting. Over the last few years, a number of medical libraries have responded by expanding their services Convention Center: Room 317A to offer visionary programs that enhance the flow of 1:05 p.m. information in the translational research environment. Clinical and Translational Science: Bench to Topics to be discussed include the role of libraries Bedside in meeting the changing information needs of the Linda Hogan, Assistant Dean, Director, and Professor, clinical and research communities, examples of how Medical Informatics, The Commonwealth Medical new library-based education and support programs College, Scranton, PA might be developed, and the library’s increasing role in fostering and supporting collaborative efforts on campus to bridge the gap between bench and bedside.

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 19 Consumer and Patient Health Information Section Description: The open access movement supporting free access to research findings made a significant The Healthy Library: Creating a Culture of Wellness advance when the Public Library of Science (PLoS) was founded. It took another leap forward with legislation Corporate Information Services, Federal Libraries, mandating free access to National Institutes of Health Hospital Libraries, Nursing and Allied Health (NIH)–funded research after a one-year embargo. This Resources Sections; African American Medical session looks at the impact on research becoming Librarians Alliance, Library Marketing, New available to the worldwide community, focusing on the impact on health sciences libraries. Whether you Members SIGs work at a hospital library with access to hundreds of Convention Center: Room 318A–B online journals or a major academic health sciences library with access to thousands, how will the research 1:00 p.m.

Sections: Tuesday, May 19 available to you change the operations and functions The Healthy Library: Creating a Culture of of your library? How could it change the scholarly Wellness communications process? Will the current structure of Mary L. Ryan, AHIP, FMLA, Library Director, UAMS journal-based publishing as the primary distribution Library, University of Arkansas for Medical Sciences– point for emerging research be impacted? Will the Little Rock; Loreine Roy, Professor, Library and law of unintended consequences bring about results Information Science, School of Information, University we haven’t thought of yet? These are some of the of Texas–Austin; Carol Ann Attwood, AHIP, Medical questions we will examine. The distinguished panel will Librarian, Patient and Health Education Library, Mayo review the issues relating to open access and the NIH Clinic, Scottsdale, AZ; Kelli Ham, Consumer Health mandate and then lead a discussion of these issues. Coordinator, National Network of Libraries of Medicine, This is an important session for all medical librarians, Pacific Southwest Region, Louise Darling Biomedical one that will stimulate timely analysis of the changing Library, University of California–Los Angeles scholarly publication environment. Description: Imagine your library as a workplace environment with many happy, productive, and resilient employees with low absenteeism rates. History of the Health Sciences Section Envision the enthusiasm of staff members who are enjoying the benefits of a positive, healthy workplace Promotion and Development Fusions for Special culture. Picture a low-cost program that offers a huge Collections return on investment including excellent employee retention and lower health care costs. It sounds Technical Services Section wonderful, but what are the considerations and steps Convention Center: Room 301A to achieve such a scenario? Please join us as several panelists share their experiences and offer insight 1:05 p.m. into integrating healthy behaviors into the workplace: Digitizing a Newspaper Clippings Collection: A their vision, approach, outcomes, and future plans. In Case Study in Small-scale Digital Projects addition, a short presentation will provide guidelines, Maureen M. Knapp, AHIP, Reference Librarian, practical steps, and resources to help you get your Library, Louisiana State University Health Sciences healthy workplace program up and running! Center–New Orleans Objective: Since 1933, the library has collected Dental Section newspaper clippings from local and regional sources related to the history and accomplishments of our Open Access and the Evidence health sciences institution. For years, they sat in a filing cabinet, accessible only through a card-catalog Cancer Librarians Section in technical services. In 2006, collaboration with the state library consortium enabled digital production of Convention Center: Room 301B the print clippings, opening access to the collection 1:00 p.m. beyond our institution. This paper will describe: the Third Annual Lecture on the Evidence Base process of digitizing over four decades worth of paper Supported by StatRef: Open Access and the materials (including image processing, managing Evidence Base: The Good, the Bad, and the Ugly digital collections with OCLC’s CONTENTdm software, Karen A. Butter, AHIP, University Librarian, Library and the creation of a institutional controlled vocabulary and Center for Knowledge Management, University utilizing Medical Subject Headings); the considerations, of California–San Francisco; Catherine Nancarrow, challenges, and opportunities involved in producing Managing Editor, PLoS Computational Biology, PLoS a digital project; and recommendations for creating Pathogens, Public Library of Science (PLoS), San digital versions of archival materials for small to mid- Francisco, CA; Heather Joseph, Executive Director, size libraries with limited budgets and staffing. Scholarly Publishing and Academic Resources Coalition Methods: Case study. (SPARC), Washington, DC Results: To date, our digital collection of historical newspaper clippings has elicited inquiries from

20 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Tuesday, May 19 researchers across the nation, created a new Stephen Greenberg, Reference Librarian, History opportunities for library promotion via “Glimpse of of Medicine Division, National Library of Medicine, the Past” blog posts, encouraged our satellite dental Bethesda, MD library to create their own digital collections, and most Description: This paper will show and discuss importantly, created a framework and workflow for samples of four National Library of Medicine digital other digitization projects at our institution. historical projects: Profiles in Science (digital Conclusion: The lessons learned from our ongoing manuscripts), Medicine in the Americas (digitized experience with digital projects are of value to any classics), Cholera Online (digitized pamphlets), and health sciences library interested in digitization and of Turning the Pages (digital rare books). The discussion special interest to smaller institutions who often face will center on the role of digitization as an access barriers in staffing and funds. technology, not a preservation tool, and the conviction 1:25 p.m. that such projects are not a replacement for providing “A Condom a Day Keeps the Doctor Away”: access to the original materials on site. Organizational Fusions for Digitizing AIDS Awareness Posters International Cooperation Section Chamya Kincy, Catalog Librarian, Cataloging and Metadata Center, University of California–Los Angeles Issues in Japanese Health Sciences Librarianship Description: In 2005, the biomedical library’s history and special collections division collected and curated Corporate Information Services Section; Japan 625 posters on AIDS awareness and prevention. Medical Library Association; Japan Medical The posters were published between 1985 and 2006 Abstracts Society and were collected from various institutions in 44 countries. The history and special collections division Convention Center: Room 306B later collaborated with the digital library program, 1:05 p.m. who arranged for on-site digitization of the posters Bibliographic Information Service in Health and provided programming for an in-house database Sciences in Japan to provide access to a wider audience. Descriptive Minoru Ikusaki, Indexing Section, Bibliographic metadata was supplied by the cataloging and metadata Services Division; Mami Matsuda, Deputy General center, and copyright metadata was supplied by digital Manager, Database Management Division; Kazunari rights management staff. The first phase of the project Misawa, Executive Director; Atsutake Nozoe, culminated in the public debut of the digitized posters Technical Consultant and Professor Emeritus; Japan on World AIDS Day (December 1) in 2006. The second Medical Abstracts Society, Suginami-ku,Tokyo, Japan phase of the project is underway and is projected to Objective: Igaku Chuo Zasshi (Ichu-Shi: Central add over 600 more digitized posters to the database. Journal of Medicine) is the largest medical literature This paper will detail the evolution of the project, database in Japan, which was originally established focusing on the collaborations among various library in 1903. Ichu-Shi Web, fee-based information retrieval units and the issues and challenges faced by each service via the Internet, has been provided by the participant in collecting and digitizing the posters, Japan Medical Abstracts Society (JAMAS) since 2000. programming the database, clearing copyright, and A brief overview of the characteristics of the database applying metadata. will be provided, and recent trends of the database 1:45 p.m. utilization are shown and explained by some findings Health “Cranks” in the Early 20th Century or from a survey. The aim of the survey is to assess Why the Public Health Past Is Prologue to the Japanese situation regarding production and use of Future domestic medical literature. Elaine Skopelja, AHIP, Associate Librarian, Ruth Methods: A survey on organizing of bibliographic Lilly Medical Library, School of Medicine, Indiana information and use of Ichu-Shi Web was conducted. University–Indianapolis Data on scope of literature collected, type of journals Description: Digitizing early public health bulletins indexed, and type of articles such as “Original from the Indiana State Department of Health created Article,” “Review,” or “Conference Proceedings” was a database of resources that contained both historical gathered. In terms of database use, information about information and important statistical data that would be the number of users and category of institution of useful to multiple audiences. This pilot project involved corporate customers was collected. Log information of the creation of a unique metadata schema for historical access to the database and click-on-link to electronic public health materials, the conversion of data from journals was also obtained and analyzed. statistical tables into a data mineable resource, and the Results: The number of citations indexed in Ichu-Shi extraction of images for an image library. database in 2008 was over 378,000 from 2,500 domestic journals. “Original Article,” “Review,” and “Conference 2:05 p.m. Proceedings” account for about 20%, 20%, and 60% Old Wine in New Bottles: Digital Projects from of the articles indexed, respectively. The number of the National Library of Medicine’s History of our institutional customers is approximately 2,000, Medicine Division which include a wide variety of organizations such as

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 21 educational institutions (medical colleges, colleges of of Health Information Professionals. The presenters pharmacy or nursing, and technical schools), hospitals, compared the JHIP with the academy and reviewed pharmaceutical companies, and public libraries. The three surveys on the academy conducted by the MLA total number of their daily log-ins is around 14,000. and other researchers. Conclusions: The results of the survey revealed the Results: The major difference between the 2 programs current status of the database services of medical was the numbers of accredited professionals, 164 for literature in Japan. Ichu-Shi Web provides a lot of JHIP and 1,059 for the academy. It can be explained domestic information not covered by PubMed. by the difference of scale between the 2 parent 1:25 p.m. organizations, JMLA and MLA, which consist of 121 Consumer Health Information Services in organizations and 87 individuals, 717 organizations, Hospitals in Japan and 3,351 individuals respectively. The differences in Noriko Ushizawa, Reference Librarian; Naohiko education and training systems for librarians and in the historical background of the organizations also affect Sections: Tuesday, May 19 Yamaguchi, Librarian; Medical Media Center, Toho University, Otaku, Tokyo, Japan the establishment of the credentialing program. Objective: In 1970, one library had begun consumer Conclusions: The findings from the comparison of the health information (CHI) service in Japan. This service surveys are: the strength of the academy is based on has been followed by a very few libraries in the 1980s distinctive professional competence, related marketing/ and by about ten libraries in 1990s. In recent years, promotion activities, and continuous effort on increasing number of hospitals began serving CHI. Our evaluation and adjustment of the program as a part of objective is finding out which hospitals are providing MLA’s integrated professional development program. CHI services now and what they are doing about 2:05 p.m. providing CHI to patients and their relatives. Education and Training of Health Information Methods: We have searched hospitals providing CHI Specialists in Japan services by questionnaire, in various mailing lists, and Hiromitsu Ogata, Director of the Center; Takeshi on their websites. We checked the name and address Isono, Chief Librarian, Center for Information Research of each hospital, the time when they began CHI service, and Library, National Institute of Public Health, Wako, the type of information material provided, and the Saitama, Japan; Atsutake Nozoe, Professor Emeritus, number of materials owned. The type of space used for Graduate School of Library and Information Science, service and the type of personnel managing CHI service Aichi Shukutoku University, Aichi-gun, Japan were also identified. Objective: There has been a considerable discussion Results: We found out over 150 hospitals offering CHI regarding the role of the information specialist in service to patients and their relatives. Ninety percent the implementation of evidence-based public health. of the hospitals managed CHI service by their libraries The objectives of the study were (i) to investigate the or information centers. Some hospitals provide education needs of health information specialists and information involved in consultation service. Most (ii) to develop an integrated curriculum for the training of the hospitals provide medical book collection, but of these specialists. median number of the books is about 300–500. Thirty Methods: Some training courses have been developed percent of the libraries do not have any support of in the National Institute of Public Health (NIPH, Japan) librarian. with assessment of the curriculum. The results from the Conclusions: The number of hospitals providing CHI assessment give a basic concept or a standard about services is growing rapidly in Japan, but the materials the practice of training of health information specialist. and the services provided are varied, and some Results: Health information specialists need to work libraries are not involved with librarians. in a multidisciplinary environment, and the structured 1:45 p.m. education program for them is required to meet the Accreditation Program for Health Sciences wide range of needs in the health sector. However, in Librarians in Japan Japan, we do not have a gold standard for validation Naoko Suwabe, Associate Manager, Medical Library, of the training. Therefore, we propose our concept for Kyorin University, Tokyo, Japan; Yukiko Sakai, the health information specialist training and a core Associate Manager, Kitasato Memorial Medical Library, curriculum of our courses. Furthermore, the roles Keio University, Tokyo, Japan played by the official health institution such as NIPH in Objective: To examine the Japan Medical Library this field are very significant in terms of accreditation of Association’s (JMLA’s) health sciences librarians’ trainee’s capability, quality of education, and access to credentialing program, called the JMLA Health reliable training. Sciences Information Professionals (JHIP), to identify Conclusions: To develop an appropriate training its distinctive aspects and to seek the appropriate course for health information specialist, we have to direction we should take. continue to update the programs and to assess them. Methods: The JHIP program was modeled on its This can only be the approach to meet the changing counterpart in the United States, the MLA Academy needs in the training and to develop an integrated curriculum.

22 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Tuesday, May 19

Nursing and Allied Health Resources Section to nursing students using face-to-face and online instruction methods. Twenty-eight never events Educational Fusion: Librarian-integrated Instruction were used as clinical topics for students to research. in Interdisciplinary Education Programs and Students were assigned tasks to search for relevant Partnerships information using scholarly publications and quality web resources pertaining to three never events focus Dental, Educational Media and Technologies areas. Web 2.0 technologies and tools were used to engage student learning and to provide opportunities Sections; Libraries in Curriculum SIG for students to demonstrate their IT and IL knowledge Convention Center: Room 317B and skills. Collaborating with nursing faculty, the librarian’s involvement included presenting just-in-time 1:05 p.m. learning topics in class, contributing to the course wiki Turning Evidence into Practice: A Pilot Project to site, providing one-on-one consultation, and reviewing Develop New Training and Research Tools for the student’s individual wiki pages. Assessment techniques Public Health Workforce included pre- and post-information literacy surveys and Helena VonVille, Library Director, Library, School of a focus group interview to collect students’ opinions Public Health, University of Texas–Houston regarding Web 2.0 technologies used in the course and Objective: a health sciences librarian’s involvement in the course. Objective 1: Increase awareness of and access to Results: Survey results indicate 83% of the students high-quality health information sources that focus on agreed their literature searching skills have been evidence-based public health (EBPH) practice for the improved after researching never events. Most public health workforce. students (78%) agreed the whole process researching Objective 2: Train public health practitioners on EBPH, for never events made them feel more comfortable to utilizing webinars to deliver course content. search for quality information. Students’ responses Methods: Training consisted of two cohorts of four to the post-class IL survey question, “Compared to two-hour webinar sessions (one per week) and four when I entered the program, I feel more prepared and cohorts of two four-hour webinar sessions (one per can be more successful in...” revealed agreements week). Participants were drawn from local health ranging from 59% to 94% on several IT and IL topics. agencies and nonprofits in Texas. The first week Students’ feedback was positive about the librarian’s introduced participants to the concept of EBPH. During involvement in the course. Ninety-seven percent of week 2, participants learned how to access various the students had never used a wiki prior to the class. data resources to begin developing a community Online collaboration using a wiki challenged students assessment. During week 3, participants learned how to in their IT and IL skills. Researching never events access online databases with full-text content as well as topics combined with Web 2.0 provide opportunities evidence-based guidelines and recommendations. The for students to demonstrate their IT/IL abilities as well final week focused on consumer resources that could as demonstrate the relevance of IT/IL content to their be useful in the clinical setting. Questions for the pre- student and future nursing roles. and post-surveys were developed based on the theory of planned behavior and Kirkpatrick’s four-level model 1:45 p.m. of evaluation. A follow-up survey to evaluate behavior Integrating a Course on Applying Social Media change (i.e., incorporation of EBPH practice) was Technologies to Health Communications into a delivered to participants approximately two months Curriculum after the end of each cycle of sessions. Gillian Goldsmith Mayman, Public Health Results: This project is still underway. Results are Informatics Librarian, Health Sciences Libraries, incomplete. University of Michigan–Ann Arbor Objective: Teaching a for-credit information skills 1:25 p.m. course as part of a specialty school’s curriculum is Infusing Information Literacy Skills by both challenging and immensely rewarding. This Researching “Never Events” presentation will provide a case study of a three-credit Lin Wu, AHIP, Reference Librarian, Health Sciences course on using social Internet technologies for health Library and Biocommunications Center; Cynthia K. communications as part of a school of public health’s Russell, Professor; Ramona Patterson, PhD Student, curriculum. This was a skills-building course, and the College of Nursing; University of Tennessee–Memphis students were required to choose a health education Objective: This project sought to demonstrate the topic and address it using a variety of social media. successful partnership between a health sciences The students were highly motivated, excited by the librarian and nursing faculty members in an innovative technology, and worked very creatively to apply the nursing informatics course designed to increase technology to health communications. information technology (IT) and information literacy (IL) Methods: This presentation will discuss the process of skills of first-year nursing students via research projects developing the course, address the obstacles overcome on never events. when getting approval for the course by the curriculum Methods: “Informatics for Healthcare,” a two-credit committee, describe the course content, share the hour course, was delivered over a period of ten weeks work of the students, and present the results of a brief

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 23 pre- and posttest of the students skills with social Setting/Participants/Resources: Effectively technologies. addressing health care problems in immigrant 2:05 p.m. communities requires not only information but The Internet, I-Fusions: Synergy Between an understanding of health literacy. Hence, health Reliability, Education, and Clinical Practice for literacy outreach is a goal of the course. The intensive Emergency Medicine Residents summer course was tied to community—university Diane G. Schwartz, AHIP, FMLA, Director, Libraries, and practitioners, through invited speakers, panels and A. H. Aaron Health Sciences Library, Kaleida Health, community expertise. This class is a training program Buffalo, NY for preprofessionals in health care and preservice Objective: To determine if emergency medicine adult education teachers with common interests in residents (EMRs) working in a teaching hospital can forging university-community partnerships. The final accurately answer clinical questions using only Internet student project was a community-based project. This

Sections: Tuesday, May 19 resources. training-the-trainers approach was specifically chosen Methods: Emergency department residents perceive as a means of building community-based capacity Internet resources as up to date and reliable. When in the area of health. A health sciences librarian was answers to clinical questions are needed, residents embedded in the class and participated at many levels: search the Internet rather than textbooks. To determine from syllabus and readings list development to typical the accuracy of clinical information from the Internet, library instruction and project evaluation. faculty created and validated seventy-one emergency 1:25 p.m. medicine questions. Residents were given a paper Professional Development for Librarians in and pencil pretest and instructed to answer the Kenya: Planning a Workshop questions without outside resources and to answer Pam White, PhD Student, Centre for Health only if they were confident of the accuracy of their Informatics, City University London, London, United answers. Questions that the residents were unsure Kingdom; Emma Farrow, Senior Assistant Librarian, of or answered incorrectly were administered again Glenside Library, University of the West of England, in the controlled environment of a library computer Bristol, United Kingdom laboratory. Residents were instructed to search only Objectives: Librarians in the United Kingdom Google and resulting web resources to answer the collaborated with librarians in Kenya to plan a two-day questions. Each resident’s search history was captured workshop to improve knowledge and skills of medical using USA Proxy software. Search logs are being librarians in a developing country. The workshop was analyzed to understand search strategies and to learn developed to cover the following: marketing the library, which resources were used. This is a single blinded evidence-based medicine, identification and evaluation prospective study. Participation was voluntary and of resources, and website evaluation and design. confidential, and their performance will not affect their Methods: The librarians met regularly to discuss academic standing. communications. Issues regarding limited amount of teaching time and variations in attendees’ access Public Health/Health Administration Section to and knowledge of technology influenced the development of the workshop. A pre-workshop Emerging Issues in Global Health questionnaire was distributed to attendees to help the instructors learn more about their audience. The Veterinary Medical Libraries Section; Lesbian, workshop allowed for audience participation and some Gay, Bisexual, and Transgendered Health Science instruction. Kenyan librarians were invited to comment Librarians SIG on cultural issues in website design, including the role of Web 2.0 technologies. Follow-up site visits to some Convention Center: Room 306A of the attendees’ workplaces were scheduled to tailor 1:05 p.m. some of the training and help attendees to implement Fusing Health Literacy Education to Teaching what they learned. English as a Second Language (TESOL): Health 1:45 p.m. Literacy as Social Practice in a TESOL Class Centers for Disease Control and Prevention Pamela Howard, Senior Assistant Librarian, J. Paul Institutional Repository: Fusing Public Health Leonard Library, San Francisco State University–San Knowledge with Partners and the General Public Francisco Robert Swain, Health Scientist Informatics; Jocelyn Purpose: Students preparing for careers in adult A. Rankin, AHIP, FMLA, Chief, Public Health Library English as a second language (ESOL), health, and and Information Center; Susan Wilkin, Deputy community development participated in a class Director, Division of Knowledge Management; National supported by a grant in which health literacy was Center for Public Health Informatics, Centers for considered a part of the immigrant English language Disease Control and Prevention, Atlanta, GA learner experience. Effective use and delivery of health Objective: This paper will report on the Centers for care by and to immigrant populations requires an Disease Control and Prevention’s (CDC’s) institutional understanding of health literacy as a social practice. repository (IR), a central repository currently in development for publications and other products

24 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Tuesday, May 19 from the CDC and its grantees. The IR will facilitate Public Services Section greater access to public health research and practice findings and promote expanded, accelerated use and Seamlessly Working the “I” into an Academic application of critical public health knowledge by Medical Center Workflow: The Eskind Biomedical scientists, practitioners, and the general public. Library Experience Setting/Participants/Resources: The CDC, the nation’s leading public health agency, is headquartered Research Section in Atlanta, GA, with offices across the national and internationally. This project is a collaborative effort. Convention Center: Room 304A–B Brief Description: Using open source software, the 1:05 p.m. IR is being designed for automatic population from Implementing a Philosophy of Lifelong Learning CDC’s internal publication e-clearance system, from Nunzia Bettinsoli Giuse, AHIP, FMLA, Assistant existing databases such as PubMed, and through direct Vice Chancellor, Knowledge Management, Director, deposit from internal and external researchers and Professor, Eskind Biomedical Library, and Professor, grantees. The goal is to house current and retrospective Department of Biomedical Informatics and Department publications and videos, toolkits, books, white papers, of Medicine, Vanderbilt University Medical Center, posters, and other items that support the public health Nashville, TN practice. In addition to the technical solution, CDC IR Description: The success of the evidence provision involves establishing policies and procedures for the services at the Eskind Biomedical Library (EBL) is built agency and its grantees. on a supporting culture of mentorship and lifelong Results: To be completed upon acceptance. learning in expert searching, critical appraisal of the 2:05 p.m. literature, medicine, and the basic sciences. This Fusing Information Literacy to Multidisciplinary session will review EBL’s philosophy to promote Global Health Education lifelong learning and established training and quality Erika L. Sevetson, Health Sciences Librarian, Ebling assurance practices for beginning and experienced Library; Sarah McDaniel, Coordinator, Library and librarians collaborating with clinicians and researchers. Information Literacy Instruction, General Library The session will also discuss the EBL’s efforts in System; University of Wisconsin–Madison developing a research mentality among librarians, Purpose: As part of a campus “Technology-Enhanced prompting continuous consideration of strategies for Learning” grant, we worked with instructional evaluating return on investment and opportunities for technology specialists and a multidisciplinary team of further improvements. faculty experts to create a series of information literacy/ 1:21 p.m. evidence-based practice (EBP) learning objects (LOs) Demonstrating the Value of Expert Library tying into the One Health/One Medicine initiative. Support: Evaluation of the Clinical Informatics Brief Description: In 2008, the campus libraries Consult Service were written into a “Technology-Enhanced Learning” Rebecca Jerome, Assistant Director, Filtering and grant proposal sponsored by the school of veterinary Evidence-Based Medicine, Eskind Biomedical Library, medicine and partners in public health and in Vanderbilt University Medical Center, Nashville, TN environmental studies, whose purpose was to create Description: This session will review the design and interactive LOs around the multidisciplinary One philosophy of the Eskind Biomedical Library’s (EBL’s) Health/One Medicine philosophy. Using the framework long-established Clinical Informatics Consult Service of avian influenza and its effect on populations (CICS) and share key results from a three-year, National and animals globally, the health sciences library’s Library of Medicine-funded external evaluation of the global health/public health liaison and the campus CICS. The CICS integrates librarians as information information literacy coordinator collaborated to create experts on clinical teams where they field complex LOs incorporating principles of EBP/evidence-based clinical questions, providing clinicians with a summary public health, including creating a focused research of the state of the evidence for a given request. The question and evaluating information; another object CICS has been viewed as a model for the informationist covers global access to information. These objects, concept, and librarians work as part of the clinical along with others created by partnering faculty, will be team, providing information expertise and just-in-time used in DVM, MPH, or MD courses, allowing students training on clinical rounds or via the electronic medical to review basic concepts via the LOs on their own time, record system. The recently completed evaluation and freeing lecture time to be spent covering advanced included a randomized controlled trial and qualitative topics. components to assess effects of the CICS on clinical decision making. In general, results demonstrated a significant effect on treatment decisions and implied a high level of trust in the CICS.

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 25 1:37 p.m. research assistance supporting Vanderbilt’s Clinical Integrating the Best Evidence and Relevant and Translational Science Award (CTSA). EBL Information into Informatics Systems librarians provide expert consultation for requests Taneya Y. Koonce, National Library of Medicine received through the StarBRITE: Biomedical Research Biomedical Informatics Training Fellow, Eskind Initiation, Translation and Education online system, Biomedical Library, Vanderbilt University Medical a one-stop shop for Vanderbilt University Medical Center, Nashville, TN Center researchers in need of regulatory, study design, Description: Through varied innovative strategies, biostatistics, technology, or other support. In response the Eskind Biomedical Library (EBL) has a long history to requests, EBL librarians employ their unique skills in of integrating evidence into informatics applications providing clinical evidence and bioinformatics support and projects to support patient care. To scale the to assist with identifying and appraising relevant provision of the established Clinical Informatics clinical evidence and resources, search techniques, and exploration of online sequence and molecular data. Sections: Tuesday, May 19 Consult Service, in 2004 the library initiated expert information services for complex patient-specific 2:09 p.m. questions through an electronic messaging feature Developing a Culture of True Integration Through in Vanderbilt’s homegrown electronic medical record Active Participation in the Organizational system, StarPanel. Whereas this model addresses Leadership Vision questions related to the complexities surrounding Annette M. Williams, Coordinator, Web Team, the clinical care of specific patients, the library and Coordinator, Digital Library Resources, Eskind also provides filtered literature packets supporting Biomedical Library, Vanderbilt University Medical institutional order set development to inform Center, Nashville, TN standardized patient care practices across the medical Description: For over ten years, the Eskind Biomedical center. To facilitate and encourage patients’ proactive Library (EBL) has managed through annual metrics- engagement in their health care management, the EBL driven goals established by the director and agreed integrates personalized consumer health information upon with medical center leadership. The goals within MyHealthAtVanderbilt, the medical center’s align with key initiatives and vision for the entire interactive online patient portal. These initiatives help medical center. Goals are collaborative, partnering the to cement the library’s position as a central piece of library with other areas of the institution and further the institution’s information infrastructure. In addition, integrating library services into clinical and research such projects fuel the library’s own research and serve workflow. Each goal has clearly defined, measurable as learning laboratories for ongoing professional endpoints that medical center leadership uses to assess development. success; successful execution of the goals is ultimately 1:53 p.m. determined by leadership and the Vanderbilt University Extending Evidence Support into Bioresearch Board of Trust. Given the library’s long-standing track Rachel R. Walden, Librarian, Eskind Biomedical record of successful goal execution, the EBL has been Library, Vanderbilt University Medical Center, Nashville, entrusted with increasingly high-visibility goals outside TN of the traditional information-focused purview of most Description: The Eskind Biomedical Library (EBL) has libraries. For example, recent goals have included extended its successful Clinical Informatics Consult evaluating user satisfaction across the Vanderbilt Service into the research arena, collaborating with University Medical Center Informatics Center. the office of research to extend genetics/genomics

26 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Wednesday, May 20

Section Programs the new policy. The database is updated quarterly Wednesday, May 20, 9:30 a.m.–11:00 a.m. and links to personalized assistance and training by the library. The promptness of this intervention 2009 National Program Committee demonstrated once more to leadership the EBL’s critical value to its research community. Innovation. Inspiration. Illumination. Session C Results: Since the inception of the Journal Publisher Compliance Database, the EBL team has engaged in Convention Center: Room 306B 3 comprehensive updates of the resource records to 9:35 a.m. ensure integrity of the information. Over the course of Planning, Implementing, and Supporting a Third- maintaining the data, the team observed that 15% of party Manuscript Submission System 463 publishers represented in the database underwent Marisa Conte, Clinical and Translational Science changes in their compliance status as policies evolved Liaison; Jean Song, Bioinformationist; Health Sciences in response to the NIH mandate. Higher usage statistics Libraries, University of Michigan–Ann Arbor originating from researchers, information specialists, Objective: To describe the implementation and and office assistants at the time of the database support of a library-sponsored project to pilot a third- implementation (April 2008) compared with subsequent party submission system that facilitates researcher months clearly demonstrates improved publisher-to- compliance with the National Institutes of Health (NIH) author communication over time. Awareness is key public access policy and populates the university’s and is maintained through quarterly proactive online institutional repository. sharing. Methods: Description of project phases, including 10:07 a.m. planning, implementation, testing, roll-out, promotion, Developing an Evidence-based Medicine and daily support will be described. Qualitative Consultant Service: Measuring the Impact evaluation of service including researcher response and Heather N. Holmes, AHIP, Information Services impact on librarians will be performed. Librarian, Medical Library, Summa Health System, 9:51 a.m. Akron, OH The Journal Publisher Compliance Database: Objective: To gather qualitative data regarding the A Comprehensive Response to the National impact of having an evidence-based medicine (EBM) Institutes of Health Public Access Policy consultant present during Medicine Rounds. Mandate Methods: An experienced EBM-trained medical Taneya Y. Koonce, NLM Biomedical Informatics librarian was embedded with one of four medicine Research Training Fellow; Annette M. Williams, teams for one month each. Medical teams are Associate Director, Knowledge Management; Tracy C. composed of one attending physician, two second- or Shields, Librarian Fellow; Deborah H. Broadwater, third-year residents, two or three interns, and zero to Assistant Director, Collection Development; Rachel three medical students; data are being collected from R. Walden, Librarian; Eskind Biomedical Library; attending and resident physicians only. Participants Nunzia Bettinsoli Giuse, AHIP, FMLA, Assistant were asked to complete a written evaluation to Vice Chancellor, Knowledge Management, Director, express their thoughts about the value and utility of Professor, Eskind Biomedical Library, and Professor, this service in enhancing accessibility to information Department of Biomedical Informatics and Department used for educational or patient care decisions, as well of Medicine; Vanderbilt University Medical Center, as suggestions to further develop services from the Nashville, TN librarian. Data presented here will be used to develop Objective: To describe how the prompt intervention a more quantitative assessment to track the value of of a group of proactive academic medical librarians this service in promoting physicians’ use of evidence. diffused concerns linked with the implementation of the Increasing the use of evidence in the daily practice National Institutes of Health (NIH) public access policy of medicine has the potential to affect several of the by providing the medical center with the necessary “Six Aims for 21st Century Health Care” set forth by tools and knowledge to comply with the mandate. the Institute of Medicine (IOM). In addition, utilizing Project Description: The new NIH public access the tenets of EBM in daily patient care is one of the policy presented a challenge to academic communities Accreditation Council for Graduate Medical Education as it introduced a new approach to publishing and (ACGME) requirements for resident competency. copyright. By leveraging on its ample expertise in 10:23 a.m. publishing and the publishing industry, as well as Vocera: Enhancing Communication Across a a robust digital library infrastructure, the Eskind Library System Biomedical Library (EBL), through a comprehensive Sarah A. Murphy, Coordinator, Research and and proactive response, eased its adoption as its Reference Services, Collections, Instruction, and community embraced it without apprehension. A fully Public Services Department, The Ohio State University searchable database of over 6,000 health sciences titles Libraries–Columbus and more than 400 publishers was promptly assembled Objective: In fall 2008, The Ohio State University to inform prospective authors on journals’ open access received a Library Services and Technology Act (LSTA) requirements as well as publisher’s compliance with grant to purchase Vocera, a wearable hands-free

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 27 communication system. Already deployed in many evidence-based redesign. The result has been an health care settings, Vocera uses voice-over Internet economic, flexible, and socially responsible redesign, protocol (VoIP) technology to improve communication with the outcome of substantially increased library use. and efficiency for mobile workers operating in a campus environment. By implementing Vocera, the Collection Development Section OSU Libraries seeks to (1) support patron’s active learning needs at their time and place of need, (2) Vendor Relations: The Good, the Bad, and the Ugly improve question referral accuracy, (3) improve reference and circulation staff efficiency, and (4) African American Medical Librarians Alliance SIG demonstrate cost savings as a result of improving internal library communications. Convention Center: Room 301A Methods: The evaluation plan designed to study 9:30 a.m. the outputs and outcomes for this project includes a Breaking Down the Barriers of Communications: combination of pre- and post-deployment surveys, Vendor Relations Sections: Wednesday, May 20 along with value-stream mapping, to benchmark Christine Stamison, Senior Customer Relations and improve the time it takes for a patron with an Manager, Swets Information Services, Runnemede, NJ; information need to locate a librarian and obtain either Dexter Evans, Sales Representative, H. W. Wilson, an answer to their question or an appropriate referral. Bronx, NY; Lynn Fortney, Vice President and Director, Value-stream mapping is a particularly useful tool for Biomedical Division, EBSCO Information Services, identifying the value and non-value-added steps in Birmingham, AL; Brenda Curry-Wimberly, Librarian, a process. Additional output data may be gathered Northside Hospital Library, Atlanta, GA; Joe Swanson through Vocera, including transaction duration and Jr., Division Head, Computer Systems, Library, daily, weekly, and monthly system call volumes. Morehouse School of Medicine, Atlanta, GA 10:39 a.m. Description: Regardless of whether you are a librarian The Health Sciences Library as Experimental or work for a vendor, the entire negotiations process Space can be a real challenge. These are times when many Mary Moore, Executive Director; Suzetta Burrows, librarians and health information professionals are AHIP, Director, Library Operations; Louis Calder feeling the effects of the economy while still having Memorial Library, Miller School of Medicine, University to address the ever-increasing demands from their of Miami, Miami, FL users to buy “everything.” Yet, every year the library Objective: Librarians at an academic health sciences collections budget seems to steadily decrease, while center were challenged by the chief administrator to the price of resources constantly increases. Vendor reinvent their library as experimental space. The goals representatives are also under tremendous pressure were to increase the use of the physical library by to sell the latest and greatest products their companies promoting innovation, collaboration, and increased have to offer. Money is definitely a major part of productivity among constituents. the equation, but both sides see the outcome a little Methods: Librarians used multiple methods to explore differently. How can both parties come to some sort the question and inform library redesign: (1) A review of commonality and make this a win-win situation of published studies on workplace design to foster for each side? This can be accomplished by being productivity and creativity. (2) A study of innovative honest and open at the beginning of the negotiations public spaces, including but not limited to, other process. The panel will establish an open dialogue libraries. Photographs of outstanding examples were that will break down some of the common barriers to collected. (3) An institutional observational study of communication that tend to slow or disrupt the process how and where people studied and how they used of successful resource negotiations. the library. Time-series photographs were collected, and librarians worked with a social anthropologist to Dental Section help make sense of the observations. (4) Two on-site surveys identified stated needs and requests of clients. Health Disparities in Underserved Populations In this way, librarians became partners with the users in redesigning the library. Public Health/Health Administration Section; Results: Photographs in this presentation illustrate Lesbian, Gay, Bisexual, and Transgendered Health how the results of the studies guided the redesign of Science Librarians SIG the library. Librarians attempted to adhere to green LEED standards, with emphasis on natural and recycled Convention Center: Room 306A materials, low emission choices, local manufacturers, 9:35 a.m. and repurposing of materials. Student-led Outreach Training to Promote Conclusions: In some cases, library renovations Seniors’ Use of Internet Health Resources have been led by architects, designers, and project Terry Henner, Head, Information and Education managers whose preconceived notions of how libraries Services, Savitt Medical Library, University of Nevada functioned in the past will limit library functionality School of Medicine–Reno for the future. In this case, librarians led a user-based,

28 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Wednesday, May 20

Objectives: This paper presents the outcome of a educational venues to raise awareness of illiteracy collaborative project between an academic medical and provided techniques for communicating with library and several community and service agencies patients having literacy challenges. Classes were held to reduce disparities in access to health information for staff in neighborhood-based health clinics and in experienced by a rapidly growing regional senior other health care–related settings, such as the college population. The project assessed the potential of of pharmacy. Classes were also offered to the campus outreach interventions to increase the skill level of community. Feedback from attendees informed the seniors in using the Internet to locate, evaluate, and use development of curriculum and website for sharing the beneficial health information resources. same. Methods: Utilizing a train-the-trainer model, medical Results: Classes have been taught and feedback library staff recruited and trained a small cadre of gathered, and the resulting curriculum is online via the university students who were then assigned to active website at guides.lib.umich.edu/healthliteracy/. The living communities, rural and urban community partners continue to look for ways to reach providers senior centers, and senior day use facilities in the with information about illiteracy and its impact on region. In a year-long initiative, students presented patient health. a series of workshops to reinforce basic computer 10:15 a.m. skills and introduce seniors to strategies for effective Bridging the Gap: Helping Chinese Health navigation of the Internet. Follow-up site visits provided Consumers Access Quality Health Information individualized help to locate and evaluate information Ana D. Cleveland, Professor and Director, Health on wellness, chronic disease, health insurance, Informatics Program; Xuequn (Della) Pan, Co- medications, and related topics. Outreach training Instructor and PhD Candidate; Jodi L. Philbrick, was complemented by the creation of a web gateway Assistant Director, Houston Program, and PhD designed to be responsive to the unique needs of local Candidate; School of Library and Information Sciences, seniors. Focus groups and an advisory board drawn University of North Texas–Denton from community seniors were employed to guide the Objectives: development of both website design and workshop 1. to explore the Chinese population’s barriers in content. accessing and utilizing US health care Results: Analysis of evaluations indicated a clear shift 2. to identify the Chinese population’s difficulties in in self-described skill and confidence levels among the obtaining quality health information participants. Seniors registered greater satisfaction 3. to discuss the role health information professionals with health information obtained through Internet played in an outreach project to improve the Chinese searching and increased recognition of the Internet’s population’s abilities to access quality health value in self-managing their health concerns. Findings information on the Internet also highlight the effectiveness of students as trainers Methods: in senior populations. • literature review of the barriers Chinese individuals 9:55 a.m. face in accessing and utilizing the US health care A Health Literacy Awareness Training Program system Patricia W. Martin, InfoPoint Librarian, Health • survey of Chinese individuals in Dallas/Fort Worth Sciences Library, University of Michigan–Ann Arbor; area to identify their difficulties searching for quality Chris Roberts, Executive Director, Washtenaw health information and development of a health Literacy, Ypsilanti, MI information outreach project targeted to Chinese Objective: This project had four goals: individuals • develop a health literacy awareness resources training Results: Language, culture, and social economic workshop for literacy and health literacy awareness barriers can affect health services utilization patterns • provide health literacy awareness resources training among the Chinese population. Many Chinese to health providers in underserved areas individuals are also not familiar with the US health care • develop a comprehensive health literacy awareness system. Survey participants reported their difficulties toolkit in efficiently searching for health information; • develop a website to disseminate the toolkit, and understanding the content; and evaluating the validity, provide a community forum for further discussion accuracy, and authority of health information. Aimed about health literacy issues and sharing of resources to improve the Chinese population’s skills to search for Methods: The Health Sciences Libraries at the high-quality health information, the outreach project University of Michigan received a health disparities created health pathfinders and conducted training subcontract through the National Library of Medicine, sessions on the use of pathfinders. A large number of National Network of Libraries of Medicine, Greater Chinese individuals in the Dallas/Fort Worth area were Midwest Region (NN/LM GMR), to raise awareness taught how to find and evaluate health information on of low literacy and to provide resources to address the Internet. the issue. The libraries partnered with a local literacy Conclusions: During the project, health information agency, a volunteer-based organization providing free professionals played an important role in assessing literacy instruction customized to the needs of adults community needs, reaching out communities, and throughout the county. The project employed several

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 29 introducing culturally and linguistically appropriate Ricardo Perez, Regional Information Advisor on health information resources. Disasters, Pan American Health Organization, Panama 10:35 a.m. City, Panama; Isabel Lopez, Director, Regional Disaster Health Information Connections for Persons with Information Center (CRID), San Jose, Costa Rica Disabilities Objective: The paper will examine the achievements Deborah L. Lauseng, InfoPoint Services Coordinator; and the challenges in the creation of a network of Anna Ercoli Schnitzer, Liaison Librarian and health and disasters virtual libraries. Outreach Coordinator; Marisa Conte, Clinical and Setting/Participants/Resources: Disaster-related Translational Sciences Liaison; Patricia W. Martin, information centres in Central America, supported by Liaison Librarian; Health Sciences Libraries, University the funders of Michigan–Ann Arbor Brief Description: Central American countries have Objective: The goal of this project is to assess the one of the greatest exposure to disasters in the world. health information requirements of individuals with The need to support the development of a health and disabilities and to address these needs by presenting disaster information system was emphasized by the Sections: Wednesday, May 20 reliable online health information resources to them devastation caused by Hurricane Mitch in 1998. The through a variety of methods. efforts to collect disseminate and share information led Methods: The Health Sciences Libraries, University to the creation of the organization in 2000. of Michigan, with a consumer health subcontract Results/Outcome: Today, building on the experience through the National Library of Medicine, National and lesson learned with the original network, a greater Network of Libraries of Medicine, Greater Midwest network of disaster-related information centers Region, have established an outreach effort to the continues to develop in Central America, the network. population with disabilities in Washtenaw County. As a result, more than ten countries share web services Following three successful focus groups, the library and information management tools to provide technical staff designed small group instructional sessions, as and scientific information to health and disasters well as online tutorials, with an emphasis on ease of managers and responders. use, incorporating design features for accessibility for 9:51 a.m. various types of disabilities. Working in conjunction Ice in the Icebox: Disaster and Emergency with the Ann Arbor Center for Independent Living Planning Outreach Workshops at Select and other community partners that serve the local Churches population with disabilities, our instructional focus has Cynthia L. Henderson, AHIP, Director, Library, been on MedlinePlus, emphasizing Go Local, Clinical Morehouse School of Medicine, Atlanta, GA; P. J. Trials, and the National Institutes of Health (NIH) Grier, AHIP, Health Sciences Librarian, Lewis B. Flinn NIHSeniorHealth. Library, Delaware Academy of Medicine–Newark Results: Our findings indicate that people with Objective: This project presented workshops at three disabilities have a variety of health information churches on disaster and emergency planning to make needs. They seek both general and specific health community participants aware of the need to prepare information, including rare conditions, and they are for a disaster by having a disaster plan and provided interested in discovering reliable local resources, training on how to create one. including health practitioners and support groups. We Methods: The National Library of Medicine’s also addressed the challenge of creating appropriate (NLM’s) Long Range plan for 2006–2016 includes a methods of distributing reliable health information to recommendation 1.6 that speaks to the establishment accommodate the wide range of individual needs in of a disaster information management research center. the population with disabilities. Specific results will be This institution already houses a Regional Coordinating shared. Center for Hurricane Response and believes strongly Conclusion: Consumers with disabilities are in need in preparing people with the information they need to of reliable health information, and they need it in easily have in the event of a disaster or emergency. Librarians accessible formats. demonstrated through interactive workshops at each church site the use of select NLM databases such as Educational Media and Technologies Section Haz-Map, Household Products Database, ToxTown, TOXMAP, and MedlinePlus. Librarians showed Resources for Disaster and Remote Access Regions participants where to go for disaster or emergency information, how to create a disaster or emergency Corporate Information Services, International plan, and how to share it with relatives not living with Cooperation, Medical Informatics Sections; Library them. Marketing SIG Results: The following goal and objectives were met. Goal 1: Participants were made aware of the need to Convention Center: Room 301B prepare for a disaster by having a disaster plan. 9:35 a.m. Objective 1: 90% of participants were able to identify The Central American Network of Health at least 3 items that are included in the Homeland and Disaster Information Virtual Libraries: Securities basic emergency kit. Achievements and Principal Challenges

30 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Wednesday, May 20

Objective 2: 100% of participants created an outline of a libraries, (2) planning committee and process, disaster plan during this workshop. (3) disaster recovery plan contents, (4) use and Objective 3: 100% of participants know where to go for accessibility, and (5) related disaster recovery plan information about disaster planning. efforts of the National Network of Libraries of Medicine Conclusion: Disaster planning is something that (NN/LM). What happens if there is an emergency or everyone needs to do as individuals, as families, disaster? How can people be protected, collections as communities, as citizens, and as people. As preserved, and access to vital data maintained? A we have seen and continue to see, disasters do literature review revealed a paucity of successful happen. Libraries are a visible community resource. disaster recovery plans developed in medical libraries. Community projects such as this one that use libraries A brief survey to the Association of Academic Health and librarians to help to raise awareness and inform Sciences Libraries (>114 medical libraries) in 2007 participants are particularly essential for the continued found that only 7 libraries had current disaster recovery well being of all. plans in place, which we secured and analyzed. 10:07 a.m. Methods: The Library Disaster Recovery Committee Partnering with Ethiopia: How We Are Expanding developed a process, policy, template, and plan to Clinical Library Services in this Developing World ensure effective library operations and communication of Eastern Africa in the event of a disaster. The plan, which took a year to Sandra Kendall, Director, Sidney Liswood Library, develop, aims to minimize the damage incurred during Mount Sinai Hospital, Toronto, ON, Canada; Warren an emergency by providing guidelines for a rapid and Holder, Librarian, Information Technology Services, effective response to an emergency situation. University of Toronto, Toronto, ON, Canada; Andrew Results: Our plan consists of two sections: Emergency Howard, Director, Office of International Surgery Procedures and Disaster Response and Recovery Medical Director, Trauma Program Associate Professor, Procedures. The plan was approved in late 2007, Hospital for Sick Children, Toronto, ON, Canada refined in 2008, and presents detailed information Objective: To provide and improve access to medical on how to react in case of an emergency or disaster. information with the intention of improving patient Since March 2008, our library has participated as a outcomes in Ethiopia. It is planned that successes member of the NN/LM Disaster Recovery Planning Task implemented in Ethiopia be introduced throughout Force, with a representative officially appointed to the Eastern Africa. Emergency Preparedness Committee of the Regional Methods: Case report of the initial pilot of the Ptolemy Advisory Committee of the Southeastern/Atlantic Project in Ethiopia followed by participant observation Region, and we will discuss how our library is working of the information challenges at the Black Lion Hospital with them to coordinate disaster recovery planning and in Addis Ababa, Ethiopia. In 2001, the Ptolemy Project implementation activities, as well as an understanding (www.ptolemy.ca) was initiated as an international with a “buddy” medical library in the region to provide collaboration between the University of Toronto and reciprocal backup support as needed. East African surgical communities. Ptolemy currently 10:39 a.m. provides electronic access to medical literature for Training Future Health Information Professionals surgeons in developing countries. Usage indicates to Manage Disaster Situations that this project has been fundamental to making Ana D. Cleveland, Professor and Director, Health improvement to mortality, morbidity, and disability Informatics Program; Jodi L. Philbrick, Assistant among the poor of Eastern Africa demonstrated by Director, Houston Program, and PhD Candidate; Tisha the availability of access to and usage of scientific Pipes, Adjunct Faculty and PhD Candidate; School of literature. In 2008, a multidisciplinary team was Library and Information Sciences, University of North invited to attend the “International Workshop of PhD Texas–Denton; Margaret J. Anderson, Assistant Programs” at Addis Ababa University and the Black Professor and Social Sciences and Education Librarian, Lion Hospital. To further the international collaboration Evans Library, Texas A&M University–College Station and cooperation, the medical librarian was requested to Objectives: The increasing number of disaster assess the needs and gaps for the provision of clinical situations has created a need for future health library services to this community. information professionals to be educated in the area 10:23 a.m. of disaster management. The objective of the course Developing and Implementing an Emergency and was to prepare students to handle the complex Disaster Recovery Plan for a Health Sciences needs in a wide range of disaster situations. Another Library objective was to develop a model course that could be Thomas Singarella, Professor, Chair, and Director; incorporated in the curricula of schools of library and Richard Nollan, Associate Professor and Coordinator, information sciences. Reference and Outreach Services; Health Sciences Setting: Library and information sciences faculty from Library and Biocommunications Center, University of two universities collaborated to develop the course. Tennessee Health Science Center–Memphis Participants: Graduate library and information Objectives: A description of the process, plan, and sciences students, mainly specializing in the area of future plans will be presented: (1) basic research health informatics, enrolled in the course. Teaching on disaster recovery plans and a survey of medical faculty included library school faculty and a practicing

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 31 librarian with a public health background. Experts in Thomas Singarella, Professor and Director, Health the field of disaster management participated in course Sciences Library and Biocommunications Center, lectures and online chats. University of Tennessee Health Science Center– Methods: A three-credit-hour semester course was Memphis; Paul Schoening, Associate Dean and offered in the academic years 2006–2008. The course Director, The Becker Medical Library, Washington content included concepts and practical skills in University School of Medicine, St. Louis, MO information management in the context of disasters. Objectives: What are the trends for institutional Special focus was given to these areas: repository (IR) development in academic health • information behaviors of populations during and after sciences libraries over the past four years? What has a disaster worked and what hasn’t as medical libraries participate • resources and programs to meet the information in IRs? What are the challenges? needs of populations during and after a disaster Methods: Trends are analyzed in IR development in • disaster planning for individuals, families, and health sciences libraries (HSLs) by comparing surveys libraries that were distributed in 2005, 2006, 2007, and 2008. The

Sections: Wednesday, May 20 Results: Over fifty graduate students enrolled in the subject group is the Association of Academic Health course and reported that the course introduced them Sciences Libraries (AAHSL) membership consisting to concepts and skills useful to them as future health of >114 libraries serving accredited US and Canadian information professionals who may manage disaster medical schools belonging to the Association of situations. The students rated the course very highly in American Medical Colleges. The survey instrument their evaluations. was distributed to the entire AAHSL membership. Eight questions included demographic information, Relevant Issues Section IR ownership, kinds of content, length of IR, unique digital objects, percentage of faculty contributing, Threatening Fusions: When Ideologues and document management software, technical support, Demagogues Meet Ideas and Libraries plus comments. Descriptive statistics for each survey category were compiled, including both whole History of the Health Sciences Section numbers and percentages. A side-by-side comparison between the survey years is presented to illustrate Convention Center: Room 319A results, observations, and conclusions. 9:30 a.m. Results: A good response rate (>50%) of library Threatening Fusions: When Ideologues and directors completed the survey. Results indicate a Demagogues Meet Ideas and Libraries slowly increasing effort as HSLs establish IRs, and more Rebecca Knuth, Associate Professor, Department plan to do so. Many HSLs are actively involved with of Information and Computer Science, University of IRs on their campus but are early in the development Hawaii–Honolulu process. Virtually all respondents indicated that few Description: Governments with extreme political (<10%) of their campus faculty contributed articles agendas cannot allow independent inquiry (so critical to the IR. Bepress and DSpace are the dominant to scientific and medical research) and open access document management software tools used. Additional to information. They subject libraries to violence or resources are needed to adequately support the HSL shut them down after starving them of the funding in developing an IR, and most often the impetus is and resources necessary to fulfill their missions. to protect the archives, publications, and research of Rebecca Knuth will discuss what happens to libraries the institution. The most successful large IR efforts under ideologues with emphasis on Hitler’s violent appear to be via the main campus medical library and destruction of Berlin’s Institute for Sexual Science in statewide efforts. Comments are varied and indicate 1933 and more contemporary attempts by the Bush concerns with IR development. Several conclusions will administration to control scientific research and shut be offered, and comments will be discussed. down Environmental Protection Agency libraries. 9:51 a.m. The Evidence Behind Current Point-of-care Research Section Products: A Citation Analysis Andrea M. Ketchum, AHIP, Reference Librarian; Research Fusion: Integrating Evidence-based Ahlam A. Saleh, Reference Librarian; Health Sciences Library and Information Practice into the Librarian’s Library System, University of Pittsburgh, Pittsburgh, PA Work Life Objective: A comparative analysis of references cited in point-of-care (POC) products. Hospital Libraries Section; Outreach SIG Methods: Four commonly used POC products—ACP PIER, Clinical Evidence, UpToDate, and FirstCONSULT— Convention Center: Room 304A–B will serve as subjects for the study. Fifteen clinical 9:35 a.m. questions will be randomly selected from the National Trends in Institutional Repositories in Health Library of Medicine’s Clinical Question Collection of Sciences Libraries 4,654 questions. A main topic from each question will be extracted and subsequently identified in each POC

32 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Wednesday, May 20 product. References will be classified by evidence type Methods: Eight hospitals and sixteen clinics were and publication date. Data will be documented using chosen to participate. Two site visits were made a spreadsheet and reference management software and month to each participating institution. A total of then analyzed in chart form to report results. Further two phone calls and two emails a month were given analysis of the resources will include examining to multiple contacts in the hospital or clinic. The update schedules and evidence criteria used by the hospitals and clinics were randomized to determine products. We expect the reported data to provide better which received the phone call intervention. Interlibrary insight into products with potential for integration into loan statistics and reference search statistics were electronic medical records. then analyzed to determine if there was a statistically 10:07 a.m. significant difference. The data were also analyzed to Librarian and Faculty Collaboration to Integrate determine if the intervention was more successful in an Information Retrieval and Management hospitals or clinics. Curriculum for Medical Students Results: Librarians learned to what degree email and Josephine P. G. Tan, Education and Information phone calls could be substituted for personal visits in Consultant, Clinical Sciences, UCSF Library and Center an outreach service as a means of maintaining it and for Knowledge Management, University of California– not experiencing a decline in service requests. San Francisco; Amy Li, Student, Milpitas High School, Conclusions: In today’s economic times, it is Milpitas, CA; Jessica Muller, Adjunct Professor, important to maintain services to underserved health Family and Community Medicine; H. Carrie Chen, care providers but to do it in the most cost effective Associate Clinical Professor, Pediatrics; University of manner. This study has provided helpful data as to California–San Francisco the possibility of substituting less expensive contacts Objective: Faculty and academic librarians such as emails or phone calls for more expensive collaborated to develop and implement a new ones such as face-to-face visits in order to sustain an curriculum to teach and promote information retrieval outreach service. The authors are looking to extend this and management (IRAM) skills to first-year medical project to multiple end-points such as six months, nine students in a problem-based learning (PBL) setting. months, and one year to determine sustainability. We expected to see an increase in the students’ use 10:39 a.m. of reliable resources, quality of citation formats, and Measuring Our Success: Assessment of a Library- depth of research write-ups of their PBL case studies based Specialized Information Service Methods: In 2006–2007, we implemented an IRAM Carrie Iwema, Information Specialist, Molecular skills workshop and librarian visits to PBL small group Biology; John LaDue, Knowledge Integration discussion sessions. Librarians taught students IRAM Librarian; Ansuman Chattopadhyay, Head, skills in a hands-on workshop in the library computer Molecular Biology Information Service; Health Sciences classroom timed to coincide with the first PBL case. Library System, University of Pittsburgh, Pittsburgh, PA Librarians visited the PBL small groups for the second Objective: In 2002, we created an information and third PBL cases to provide feedback to students service in molecular biology to assist researchers and suggested resources and strategies. Librarians with locating and using bioinformatics databases and introduced IRAM skills to PBL faculty. In 2007–2008, we software. This service comprises teaching hands-on continued only the skills workshop. Using a scoring workshops, offering consultations and integrated rubric that we developed, we assessed the outcome classroom instruction, negotiating contracts for of student application of IRAM skills to PBL learning licensed resources, and maintaining a website featuring issues (LI) research questions, across three years: a specialized search tool for bioinformatics-based control year, year with workshop only, and year with resources. We now intend to evaluate the service workshop plus librarian visits. Students completed for tangible evidence to corroborate the anecdotal evaluations of the librarian visits. We compared the evidence of our success as well as to determine areas quality of students’ citations and their research write- for improvement. The results of this study will also ups. help other institutions with the planning of similar 10:23 a.m. programs. Blending Phone Contacts and Site Visits to Methods: We previously conducted a usability Promote Rural Outreach Services: A Randomized survey to assist with the development of a second- Controlled Trial to Assess Usage generation website that has since been implemented. Nakia J. Carter, AHIP, Clinical Reference Librarian; Website activity and licensed tool use is regularly Rick Wallace, AHIP, Associate Director; Kefeng monitored by automated usage statistics. We also (Maylene) Qiu, AHIP, Clinical Reference Librarian; solicit comments after our weekly workshops and take Quillen College of Medicine Library, East Tennessee note of attendance trends. The next step is to combine State University–Johnson City the results of these efforts with new feedback gathered Objective: The East Tennessee State University from interviews and an online questionnaire. We have Quillen College of Medicine Library (ETSUQCOML) previous experience with these assessment methods wanted to determine if the introduction of phone calls and anticipate an informative outcome. We plan to to an existing outreach visit increased the usage of the use these data to create new workshops, update our ETSUQCOML’s services.

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 33 website, market our services, and strengthen the Cynthia K. Robinson, AHIP, Director, George T. relationship with our users. Harrell Library, Penn State Milton S. Hershey Medical Center, Hershey, PA Technical Services Section Objective: To discuss the progress made in integrating the library into the broader administrative and decision Fusing Our Organizations: Cooperation, making structure of the college of medicine (COM) Networking, and Collaborating with New Partners during the first year as director. Methods: The director is responsible for the Health Association Libraries, Leadership and management and administration, program Management Sections; Molecular Biology and development and policy implementation, strategic planning, evaluation, budgeting, and supervision Genomics SIG of the library. As a new director, one of the core Convention Center: Room 319B responsibilities articulated was the need to envision a new approach to the library’s relationship with both 9:35 a.m. Sections: Wednesday, May 20 the COM and the clinical enterprise. Also driving this Empowering Patient Safety Outreach Through need was the integration of a simulation laboratory Interprofessional Partnerships: Educating Our and learning center into existing library space and Communities the transition to a primarily electronic library. To Linda Walton, Director, Hardin Library for the Health address the profound changes occurring, the library Sciences, University of Iowa–Iowa City; Mindwell embarked on and completed a five-year strategic plan Egeland, Director, Patients’ Library, University of designed to function as the library’s road-map into the Iowa Hospitals and Clinics–Iowa City; Lorri Zipperer, future. In addition, we reviewed and rewrote all staff Cybrarian, Zipperer Project Management, Evanston, and faculty librarian position descriptions, flattened IL; Mary K. Brooks, Senior Administrative Associate, the organizational structure, implemented a liaison Clinical Quality Safety Performance and Improvement, program designed to improve communication and University of Iowa Hospitals and Clinics–Iowa City; visibility, and began integration of evidence-based Christopher Childs, Outreach Librarian, Hardin medicine training into the COM curriculum. Library for the Health Sciences, University of Iowa– Results: During this period, the library director Iowa City systematically met one-on-one with senior leadership, Objective: This paper will report on the value of an deans, department chairs, and operational directors interprofessional approach to outreach and how the to establish relationships; was invited to be a member development of partnerships is essential to providing of the academic team, one of four core teams charged health information in rural underserved communities with decision making responsibility as it pertains where personnel and time is limited. to the academic mission; cochaired the simulation Methods: Three divisions of the university formed and learning center design/construction committee a partnership to provide community outreach: The planning the integration of the simulation lab and university hospitals and clinics, the health sciences renovation of library space; and asked by the vice-dean library, and the college of public health provide for educational affairs to chair the Liaison Committee information and education programs and services on Medical Education self-study task force committee throughout the state. This project involved librarians, for educational resources: infrastructure. public health faculty, and hospital quality-of-care Conclusions: The library has been effective in professionals in the development and implementation proactively integrating into the organization-wide of a train-the-trainers program for providing patient initiatives as demonstrated by its successes. This paper safety information to consumers. Train-the-trainer will highlight approaches, what worked, what didn’t, sessions were held at four critical access hospitals offer useful advice, and report on outcomes. and the university hospital. Local hospitals and public librarians were invited to serve as hosts for the 10:07 a.m. program and invite members of their community to Coalition for Change the program, thus forging a community partnership. Patricia A. Auflick, Outreach Services Librarian; Health professionals including pharmacists, nurses, Annabelle Nunez, Information Services Librarian; physicians, hospice staff, ministers, and librarians Arizona Health Sciences Library, University of Arizona– were invited to the programs with an estimated fifteen Tucson or more attending each session. Content included an Objective: The vision of the Pima County Community introduction to patient safety, a demonstration of the Health Task Force is to work toward sustainable, consumer program on patient safety, and instruction on healthy, active, and empowered communities in Pima planning a consumer education session. County. Abstract: Pima County, Arizona, has a diverse 9:51 a.m. population, with 31.9% Hispanics and 3.6% American Confessions of a New Library Director: Efforts Indians, and covers an area of over 9,000 square to Integrate the Library into Organization-wide miles. The challenges in meeting the public health Initiatives needs of these dispersed and diverse populations are great. Through the vision of the Pima County Board

34 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Sections: Wednesday, May 20 of Supervisors, the Pima County Health Department to reach all international libraries serving veterinary and the Pima County Public Library entered into a schools accredited by the AVMA. partnership to improve the health and access to its Survey: In March 2008, a survey on veterinary resources for the residents of the county. This task force collection practices, emphasizing archives and gray expanded to include the college of public health, the literature handling, was sent to librarians at all AVMA health sciences library, the college of nursing, and the accredited schools of veterinary medicine. Response National Center of Excellence in Women’s Health. The rate for survey completion was nearly 75%. partnership is dedicated to improving the health and Results: Created and began implementation of an quality of life of county residents through collaboration action plan based on focus group and survey data. among organizations and community members to Elements of the plan include identify new partners and develop innovative approaches to community health collaborators, acquire external funding, communicate issues. This paper will discuss the formation and widely and make disciples, coordinate preservation progress of the coalition and its future plans as it builds or digitization projects that leverage institutional a model multi-organizational approach to health and repositories of participant institutions. The current health information and promotes best practices that environment, with increasing opportunities for can be emulated throughout the country. digitization of information resources and the growth of Results: The Pima County Community Health Task institutional repositories in universities, provides the Force has worked collaboratively on a number of foundation and potential solution for enhancing access projects to improve health outcomes for the county and preservation of veterinary gray literature. including: (1) Get Fit! health fair, (2) college of nursing 10:39 a.m. and public library community assessment, (3) health Forming a Solid Foundation for Patient Education literacy and community assessment workshops, (4) Through Collaboration public health kiosks placed in public libraries, (5) Cindy J. Westley, Director, Patient and Family summer health series with noted speakers, and (6) Education, Medical Center-Nursing Governance Office, refugee support among other endeavors. University of Virginia Health System–Charlottesville; 10:23 a.m. Kelly K. Near, Outreach Librarian, Claude Moore Collaborating across Libraries and Institutions Health Sciences Library, University of Virginia– to Illuminate and Preserve Veterinary Gray Charlottesville; Laura T. Humbertson, Coordinator, Literature Patient and Family Education, University of Virginia Ana G. Ugaz, AHIP, Resources Management Health System–Charlottesville Librarian; Esther E. Carrigan, AHIP, Associate Dean Objective: Describe the process of developing a and Director; Oliver J. Jaros, Veterinary Historical collaborative approach to patient and family education Collections Librarian; Medical Sciences Library, Texas at an academic medical center A&M University–College Station Methods: During a three-year period, the authors Objective: To develop a comprehensive, collaborative collaborated on an expanded model of patient and plan to collect, ensure access to, and preserve the family education at an academic medical center. During veterinary gray literature. A significant portion of the the first year, activities included a multidisciplinary literature of veterinary medicine is gray literature. retreat to assess patient education needs and develop Although three of our national libraries as well as all outcome measures for actions taken. During the US veterinary medical libraries cover some portion of second year, an online “Patient Education Repository” the veterinary literature, there is no comprehensive was created as a central source for locally developed plan. educational materials. Also, two authors attended a Methods: Focus Group: In September 2007, seven library-sponsored technology “boot camp” and then veterinary librarians from across the United States met worked with clinicians to create DVDs demonstrating for a three-day session to discuss issues surrounding discharge skills for patients. In the third year, the the veterinary gray literature, brainstorm ideas of authors concentrated on the impact of culture and potential remedies, and create the beginnings of health literacy on effective patient education. They an action plan. This group of librarians represented developed an “Effective Health Communication” several different academic veterinary libraries and the computer-based learning module that was mandatory American Veterinary Medical Association (AVMA). They for all hospital staff, a toolkit of resources for hospital now function as the steering group for this cooperative units, and a website hosted by the library. venture that will extend beyond the United States

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 35 International Posters 3 Sunday, May 17, 2:30 p.m.–3:30 p.m. Web-accessible Medical Literature Database Use of Japanese Health Care Professionals: Analysis 2 Based on Log Information of Ichu-Shi Web East-West Medicine Pilot Project at the Mami Matsuda, Deputy/General Manager, Database University of California–Los Angeles: Exploring Management Division; Toshinori Kurosawa, a New Model for Integrative Medical Information Deputy Chief, Electronic Publishing Section, Database Services Management Division; Minoru Ikusaki, Indexing Weiyu Fan, Researcher/Professor, Library of China Section, Bibliographic Services Division; Atsutake Academy of Chinese Medical Sciences, Institute of Nozoe, Technical Consultant and Professor Emeritus; Information on Traditional Chinese Medicine, China Japan Medical Abstracts Society, Suginami-Ku, Tokyo, Academy of Chinese Medical Sciences, Beijing, China;

Posters: Sunday, May 17 Japan Tania Bardyn, AHIP, Associate Director, Public Objective: Ichu-Shi Web is Japanese medical literature Services; Judy Consales, Director; Louise M. Darling database service most frequently used by physicians Biomedical Library; Ka-Kit Hui, Director/Professor, and other health care professionals in Japan. It has been Center for East-West Medicine, the David Geffen School provided to about 2,000 corporate customers, such as of Medicine; University of California–Los Angeles medical colleges and hospitals. The purpose of this Objective: This poster will demonstrate the potential study is to analyze log information of Ichu-Shi Web users of integrating Chinese medicine and Western medicine and thus reveal domestic medical literature database use and describe a pilot project among the University of behavior of health care professionals in Japan. California–Los Angeles (UCLA) Center for East-West Methods: The access information was extracted from Medicine, the Louise M. Darling Biomedical Library, log files stored on the Ichu-Shi Web server. Then, daily and China Academy of Chinese Medical Sciences. and yearly distribution of log-ins, and the number The aim of this poster is to present a new model to of click-on the links to electronic journals and to the provide evidence-based clinical information services regional system’s online public access catalog (OPAC) to integrate Chinese medicine and Western medicine or Link Resolver were analyzed. The information databases into clinical and research practice. regarding optional settings such as linkage to OPAC Methods: This poster will showcase a structural or Link Resolver, which are customized by each users’ summary of the East-West medicine pilot project at organization, was also obtained and examined. UCLA. The methods for this study include content Results: Log-ins have been increasing in number creation, dataset/website design, and a pilot study. yearly. The average weekday number of log-ins was Content creation consists of evidence-based approximately 14,000. Daily and yearly distribution information review and expert comments. For each of log-ins were examined on a sectoral basis: (A) topic, a librarian provides an up-to-date structural research and educational institutions such as medical summary with evidence-based information review, colleges, (B) hospitals, (C) for-profit companies such and an expert’s comment is provided for the literature as pharmaceutical companies, and (D) others. Log- search. Detailed methodology including selecting ins from (A) for 2008 showed a distinct bimodal Chinese and Western medicine information resources, distribution with peaks in May/June and October. The search strategies, literature selection, process of data other 3 sectors had much less seasonal fluctuation. The extraction and review, translation criteria, standards number of daily log-ins from (A) reached its peak at for structural summaries, and experts comments will 4:00 p.m., with a nearly bell-shaped curve distribution be discussed. A pilot trial of one topic was conducted and a remarkable drop at 12:00 p.m. (B), (C), and (D) to test the model. Feedback to the trial from users was varied less greatly during the daytime. The number of obtained. daily clicks for electronic journal articles and links to the Results: Three major topics are selected based on the OPAC or Link Resolver were around 13,000 and 8,000, results from user interviews. The resources selected for respectively. this pilot included: four Chinese medicine databases Conclusions: Analysis of the Ichu-Shi Web log and nine Western medicine databases, as well as information showed that the Japanese health care thirty-seven journals focusing on integrative medicine. professionals’ medical literature database use behavior Criterion for search strategies, literature selection, varied depending on their affiliations. They made active process of data extraction and review, translation, use of the link to electronic journals in the database. It structural summaries, and expert comments writing suggests that more domestic medical journals should were drafted. Both a dataset and a website were be made electronically available. designed. A pilot trial on female infertility was tested using the methods and set criteria. 4 Conclusions: This new program intends to establish a Impact of the New Space on Services and User new collaboration and enhance existing collaborations Expectations in a Medical University Library between medical librarians and faculty expert in East–West Ioana Robu, Library Director, Valeriu Bologa Central medicine with the primary goal of strengthening clinicians’ Library, Iuliu Hatieganu University of Medicine and ability to effectively access, evaluate, and use Chinese Pharmacy, Cluj, Romania and Western medical information at UCLA. More detailed Objective: On October 1, 2008, Cluj Medical University studies should be done to improve the model. Library opened a new building designed and built for

36 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Sunday, May 17 this purpose. The main objective of this poster is to ages of 15 and 79 in a randomized, population-based, present the impact of the new space on the services door-to-door survey. We selected the respondents and expectations since the inauguration and the first by using a commercial survey service that created lessons learned regarding the relationship between a demographic sample based on residential region, physical space and the role of the library in the city size, gender, and age. We administered a survey electronic environment. consisting of 7 questions relating to their experiences Methods: It is the first time that the library has with health information seeking and the details of that benefited from a “dedicated” space. The Cluj Medical experience. We included questions about health topics, University is the patron institution, with over 7,000 information sources, effects of the information on students and 800 academic staff. The present study is respondents’ emotions and behavior, and willingness based on the consensus and non-consensus statements of the respondents to read clinical articles published of the “Library as Place: Results of a Delphi Study” by in academic or professional journals. We present the Ludwig and Starr, which was also taken into account preliminary results below. We will follow up these at the design stage. For the past four months, usage results with ongoing further analysis that will be statistics, usage patterns, and responses of direct presented at the poster session. interviews of users were collected and correlated with Results: Our preliminary results indicated that library physical and electronic collections. Levels of slightly more than half (51.9%) of the participants had noise and preferred versus non-preferred library places experience seeking health information during the last 2 were also surveyed. Based on these data, we assessed years. Our analysis found that most seekers searched which library services were most valued and what for information on a “specific disease” (77.0%). The adjustments should be made. Floor plans and pictures results showed that “asking physicians” (53.6%) is still are included. respondents’ first choice as an information source, Results: Visits to the library, seat occupation, and while the “Internet” (42.8%) gained greater popularity resource usage have increased dramatically compared as a resource compared to the results of the earlier to last year. Lending statistics have remained roughly Japanese survey from 2000 (10%). Unexpectedly, half the same. Overall awareness of library services, of the participants responded that they were willing especially electronic resources, has also significantly to read clinical articles when they are written in the increased. Floor librarians are less busy with circulating Japanese language (48.9%). documents; instead, they are asked for counseling and Conclusions: The evidence indicates that Japanese instruction with electronic databases. Silent areas are health care consumers are seeking health information less in demand than socializing areas. In fact, we have in a proactive manner and in greater numbers than in been asked to create an area where soft drinks, coffee, previous years. These consumers feel empowered by and discussion are allowed. The library has rapidly the information they have accessed and would like to become an symbol of the university, which became read clinical research in their native language. much advertised by the mass media. Conclusions: Library space remains of paramount 6 importance for the optimal functioning of a medical Navigating the Seas of Change: A Small library. If designed in accordance with the present Hospital Library Becomes a Worldwide Seller of (and future) needs and trends, it enhances user Specialized Health Resources awareness of its services and brings the librarians’ Eva Veres, Manager, Library, Learning Technologies, skills and competencies to the forefront. The teaching/ and Services; Valeria Gallo-Stampino, Coordinator, instructional services and socializing function have Library and Bookstore; Family Resource Library; been found to be the most notable changes since Children’s & Women’s Health Centre of British moving to the new location. Columbia–Vancouver, Canada Objective: Canadian hospital libraries have 5 traditionally not considered income-producing activities How They “Change”: Health Information a function of their organizations. As health care costs Consumers in Japan increase—and cuts have become a reality—how can Yukiko Sakai, Associate Manager/Doctoral Student, a library contribute to the organization’s costs of Shinanomachi Media Center, Kitasato Memorial providing patients and families and their caregivers Medical Library; Chihiro Kunimoto, Doctoral Student/ access to the information they need? Research Assistant, School of Library and Information Methods: Family Resource Library (located at Science; Keiko Kurata, Professor, Faculty of Letters; the Children’s & Women’s Health Centre of British Keio University, Tokyo, Japan Columbia) is a free lending library serving the province Objective: The purpose of this study is to investigate of British Columbia. To ensure continuation of this both the health care consumers’ needs for information service, the librarian capitalized on a web-based and their information-seeking behavior in Japan. We catalog project by creating the C&W Bookstore. By then compare these results with the results of similar sharing infrastructure, staff, and operational costs, surveys administered in Japan in 2000 and 2001 and in the bookstore and library have been able to support the United States in 2006. not only patients and families seeking to purchase Methods: We administered a questionnaire to or borrow consumer health materials, but also the approximately 1,200 individuals in Japan between the hospital staff needing avenues to disseminate clinical

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 37 resources that they have created to help other health increased every year. In 2008, the result of the patient professionals worldwide. Working closely with the satisfaction survey, the satisfaction rating of the information technology and finance departments, the learning center was 59%; the dissatisfaction rating was C&W Bookstore created an online presence that attracts 4%. buyers from around the world for materials previously Conclusions: Patients using the learning center in available only in-house. The librarian’s role also now a Japanese hospital have wanted to access various includes negotiation of license/copyright agreements materials whenever they want. Based on the user’s to make educational resources available in other request, we have expanded our service. According to jurisdictions. the results, the satisfaction rating of the learning center Results: Now in its 6th year of operation, C&W has increased. Bookstore sales are producing revenues for the 9

Posters: Sunday, May 17 organization in excess of $100,000 (gross) per year. Not only is the bookstore financially self-sufficient, Exploring the Information Needs in Japanese but income contributes to the librarian’s salary as Medical University Library well as enabling hospital authors to recover costs Yamashita Yumi, Librarian, Library, Kyoto Prefectural associated with the production of their clinical University of Medicine, Kyoto, Japan resources. Providing such a service unavailable at any Objective: The objectives are to identify and analyze other Canadian hospital has raised the profile of the the availability and information needs of library Family Resource Library and the role of the librarian in websites and online resources and develop the results the hospital community and has ensured the library’s into the new year’s program of seminars in the library. continuity in the face of cutbacks. Methods: Library staff collected data from students Conclusions: Revenue generation activities are a or faculties of Kyoto Prefectural University of Medicine source of funding for hospital libraries. By sharing a (KPUM) for three weeks. Using a list of five questions, digital and physical infrastructure, the C&W Bookstore/ library staff interviewed at the circulation counter of the Family Resource Library contributes to the cost of library: sustaining a service that provides access to clinical and 1. Which part of the KPUM websites do you use? consumer health information and provides an outlet for 2. Do you have online resources that you think are hard resources created by hospital staff and physicians. to use? 3. Do you want to go to seminars where you can learn 8 any resources? What Do Patients Really Want? A Survey of Users 4. Which are the useful manuals on websites, paper of a Learning Center in a Japanese Hospital manuals, and seminars? Harumi Oikawa, Librarian, Medical Library, St. Luke’s 5. Are you satisfied this library? Do you have a request International Hospital, Chuo-ku,Tokyo, Japan for library’s facilities or opening hours, etc.? Objective: There are about 100 learning centers Results: The online public access catalog (OPAC), in Japanese hospitals. A learning center at St. PubMed, and Ichu-Shi Web (Japanese medical Luke’s International Hospital opened in November database) are often-used in KPUM students and 1999. The users can use medical books, journals, faculties. They would like to improve ability to search and Internet services provided at the center. As a PubMed in detail. Most of them have time to attend result of the patient satisfaction survey in 2005, the seminars after 5 p.m. They would like to use manuals satisfaction rating of the learning center was 51%; the on websites rather than paper manuals and seminars. dissatisfaction rating was 12%. What do patients really They hope library’s opening hours is extended. want? What materials do they use? Methods: Setting: Learning center in a Japanese 10 general hospital setting. Improving Access to Reports of Randomized Participants: Outpatients, inpatients, and their Controlled Trials by Searching EMBASE families using the learning center. Carol Lefebvre, Senior Information Specialist; Anne Design: (1) Questionnaire-based user study in July Eisinga, Information Specialist; Sarah Chapman, 2006; 163 users were answered (outpatients and their Assistant Information Specialist; UK Cochrane Center, families: 138, inpatients: 6, others: 19). (2) Analysis of Oxford, United Kingdom daily report in 2008. Objective: Randomized trials are an essential Results: We have expanded our service as follows component in systematic reviews of effectiveness. based on the user study and the data of our daily The objectives of this study were to identify reports report. They requested extension of open hours, more of randomized trials in EMBASE that were not already materials, and computers. In May 2007, we have indexed as trials in MEDLINE and to make these reports extended open hours to accommodate these needs. easily accessible by including them in the Cochrane We budget for enriching the quality and quantity of Central Register of Controlled Trials (CENTRAL) in The collection of medical books. They want to check out Cochrane Library, with the permission of Elsevier, the materials, so we started a lending service for outpatient publishers of EMBASE. and their families. Recently, the number of Internet Methods: A highly sensitive search strategy was users has increased, so we should plan to increase designed for EMBASE based on free-text and thesaurus the number of computers. The number of users has terms that occurred frequently in the titles, abstracts,

38 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Sunday, May 17 and/or EMTREE terms of reports of trials indexed 2. commentary with audiovisual materials in EMBASE. This search strategy was run against 3. studying in a small group EMBASE from 1980–2007 (1974–2007 for four of the 4. various reference materials terms), and records retrieved by the search, which were 5. cheap participation fee not already indexed as randomized trials in MEDLINE, Conclusions: It was effective to use MeSH for study of were downloaded from EMBASE, printed, and read. medical terminology. By different holding times, there A language of publication analysis was conducted for were different participants. We received complaints 2005 and 2007. from librarians living elsewhere than Tokyo that they Results: Twenty-two search terms were used cannot participate due to geographical limitation. Now (including 9 that were later rejected due to poor we are preparing a self-study program for medical cumulative precision). Approximately 400,000 records terminology through the Internet. were downloaded and scanned, and more than 90,000 reports of trials were identified that were not already 12 indexed as randomized trials in MEDLINE at the time Chasing the Sun: An Out-of-hours Virtual of the EMBASE search. A language analysis for the Reference Service for Health Professionals sample year 2005 indicated that, of the 18,427 reports Mary Peterson, Deputy, Library Services, Royal indexed as randomized trials in MEDLINE, 959 (5%) Adelaide Hospital/Institute of Medical and Veterinary were in languages other than English. The EMBASE Science, Adelaide, Australia search identified an additional 658 reports in languages Objective: The aim of Chasing the Sun (CTS) is to put other than English, of which the highest number were clinicians in contact with a librarian in a cost-effective in Chinese (320). The language analysis for 2007 is manner when help is required in using information underway and will be reported in the poster. resources after normal library hours. Conclusions: Access to reports of trials in EMBASE Methods: Most hospital-based health professionals has been greatly improved by including these records have online access to a collection of bibliographic in the CENTRAL in The Cochrane Library, which is databases and full-text products via their library available free of charge at the point of use in many services. These databases are available on a 24-hour, countries worldwide through national provisions, to all 7-days-a-week basis. This out-of-business hours residents of countries in the World Bank’s list of low- access, while a positive feature, becomes problematic income economies and through the HINARI and INASP if expert help is needed to use the resources or to initiatives. perform a search outside of normal business hours. The CTS service takes advantage of global time 11 differences between countries to offer out-of-hours Small Group Learning Course of Medical librarian support for clinicians. Librarians in one Terminology with Medical Subject Headings country provide after-hours reference support for the Shinichi Abe, Reference Librarian, Academic other country during their working hours. Such out- Information Center, Jikei University School of Medicine, of-hours support is provided with the lowest possible Tokyo, Japan cost for participating libraries. The service provides Objective: In Japan, most medical librarians do real-time chat sessions between health professionals not learn medical knowledge in their student years. and librarians of participating institutions. The software The thesaurus kenkyukai, a medical librarians’ study used is OCLCs QuestionPoint, and CTS operates group, has held meetings to study the Medical Subject as a closed group. Several member libraries have Headings (MeSH) and other thesauri for about thirty also elected to have the software enabled for them years. Studying of MeSH, revised annually, is learning to provide a daytime virtual reference service that of medical terminology. Many demands of medical switches to the CTS service after-hours. terminology seminar were sent from other librarians. Results: The initial participants in the CTS service Methods: We held a medical terminology learning are twenty-one health libraries across Australia and course twice, the first from December 2003 to June eleven National Health Service Trusts in the United 2005 and the second from October 2005 to November Kingdom. Interest in the service has been shown by 2006. The learning course was held in a medical school health libraries in New Zealand and Canada. A local in Tokyo. The first was held Saturday afternoons virtual reference service is currently provided by six every three months. The second was held monthly on Australian health libraries and is being implemented weekday nights. An average of twenty participated in by one library in the United Kingdom, with another two the first, and the second had about ten participants. trialing it. Many medical librarians participated, and there was Conclusions: CTS provides health benefits to the participation from some information companies, too. wider community by assisting clinicians in their use The field of studying was based on the categories of of information resources to ensure the best evidence- MeSH. based decisions are made regarding the care of their Results: The participation application for learning patients to provide the best possible outcome. This course exceeded capacity. Questionnaire investigation service is the first of its kind between health libraries after the course showed that following points were in the world and offers potential for future worldwide good. expansion. 1. drill for review of learning points

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 39 Poster Session 1 4 Sunday, May 17, 2:30 p.m.–3:30 p.m. Impact of Online Journals on Citations Patterns of Health Sciences Faculty 1 Sandra L. De Groote, AHIP, Assistant Health Future Impact: Conversion to a Near-total Sciences Librarian, Library of the Health Sciences- Electronic Library Peoria, University Illinois–Chicago, Peoria, IL; Felicia Virginia A. Lingle, AHIP, Librarian, Collection Access Barrett, Assistant Health Sciences Librarian, Library and Development; Cynthia K. Robinson, AHIP, of the Health Sciences-Rockford, University Illinois– Director; Seamus Carmichael, Library Staff; Leona Chicago, Rockford, IL Charles, Library Staff; Sharon Daugherty, Library Objective: To determine the impact of online Staff; Elaine Julian, Library Staff; Patricia Kline, journals on the citation patterns of health sciences

Posters: Sunday, May 17 Library Staff; Robin Long, Library Staff; Virginia faculty, journal citation patterns before and after the Miller, Library Staff; Mae Risser, Library Staff; Harrell introduction of online journals will be examined to Library - H127, Penn State University College of assess: are faculty more likely to cite journals available Medicine, Hershey, PA online rather than those only in print, and are faculty Objective: Many health sciences libraries have been less likely to cite older journal issues when only recent gradually converting print collections to electronic issues are available online? formats. In 2008, our library removed over 80% of Methods: To examine the impact of online journals on the print journal collection and more than 20% of the faculty citation patterns, a retrospective, longitudinal print book collection to make space for a computer study will be conducted. Searches by author affiliation simulation facility for our school of medicine. The will be performed in Web of Science to find faculty expectation is that our users will make a fairly seamless authored articles in the colleges of nursing, dentistry, transition to such a dramatic culture shift in the library. and pharmacy at the study institution. Searches will be Will we be correct in our assumption? conducted for years: 1996, 1999, 2002, 2005, and 2008. Methods: This poster will highlight the effort that had Years 1996 and 1999 will establish a pattern of journal been done to prepare for this dramatic change: from citing prior to the introduction of online journals; 2002 developing documentation to show the value of the to 2008 will determine if changes in citing patterns collection, to conducting detailed usage analyses, to occurred after online journals were introduced. Cited making the best case for buying electronic backfiles, references from each article will be recorded and to establishing processes and criteria for retention or entered into a spreadsheet. Cited journals will be removal of titles, to working with other agencies for separated into four categories based on availability at disposal, plus the challenges of physical logistics and the study institution: print only, print and online, online collection holdings maintenance in multiple systems. only, and not owned. Also highlighted will be the changes in policies, Results: Previous research has shown that as services, and staff workflow that were implemented online journal use increases, journal use in the print to facilitate a mostly electronic collection and still collections of libraries decreases. Preliminary results of maintain a library presence in our organization. Did this study confirm researchers are more likely to limit we anticipate user needs correctly? Were there any the resources consulted and cited for research to those surprises that would be helpful for other libraries? journals available online rather than those in print Results: The determination to downsize the print only. Journals available only in print were cited less in journal collection due to the reallocation of library 2008 compared to 1996; journals available online were space for a computer simulation/objective structured cited more in 2008 compared to 1996. In general, the clinical examination (OSCE) testing multipurpose center overall number of articles cited each year continued to was followed by an extended period of time with no increase. construction until adequate funding was found for the Conclusions: Further investigation is required to project. In that 2-year period, the library staff conducted determine if pertinent information available only in a thorough analysis of collection use, duplication print is missed with reliance on electronic collections. with the main campus, and cost of replacement with Finding ways to increase access to the print collection electronic backfiles. A resulting criteria hierarchy may be needed. was used to systematically determine volumes to discard, to send to offsite storage, to ship to other 7 libraries, and to retain, reducing the collection from Using Journal Usage Studies to Assess the 14,000 to 3,000 linear feet. In addition, policies and Journal Collection systems were improved to better facilitate document Jie Li, AHIP, Assistant Director, Collection delivery options for our users. With the remaining Management; Robert M. Britton, Electronic print collection relocated to compact shelving on site, Resources/Collection Development Librarian; Judy most of the complaints were due to changes in the Burnham, AHIP, Director; Biomedical Library, physical environment rather than to the lack of access University of South Alabama–Mobile to content. Objective: The purpose of this study is to use various journal usage study methods to evaluate the University of South Alabama Biomedical Library’s journal collection. Data collected will help develop a collection

40 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Sunday, May 17 that will be more cost effective and better meet the two work days. Any librarian could override the initial needs of faculty, researchers, clinicians, and students. flag by simply reflagging any item. To avoid lengthy Methods: Statistics analyzed include individual print debate, we decided that if even one librarian wished and electronic journal cost-per-use and download to keep an item in reference or in the stacks, the percentages from electronic full-text journal packages. item would remain in the collection. An acquisitions Statistics on journals with faculty publications and staffer did initial research on items flagged yellow journals with articles cited in faculty publication were (for example, to check for a more recent edition or an also analyzed. Journal citation and performance online equivalent). data, such as impact factors, have also been used, Results: In just 2 months, we were able to review our and large publisher online journal packages that are entire print reference collection, something which had licensed through consortia arrangement have also been not been done for many years. The collection size went compared. Interlibrary loan request statistics have been from over 12,000 to approximately 8,500 titles, a 30% examined for those journals that have been borrowed reduction. One-third of stack ranges were removed. more than five times. Journal usage pattern by faculty Library space was gained for additional public who consistently have successful external funding were computers and exhibit space. The quality of collection also analyzed. was improved by removing out-of-date and no Results: The journal cost-per-use study identifies longer relevant materials. Reference librarians gained journal usage patterns, which helps decision making familiarity with the contents of the reference collection. on retaining heavily used journals and cancelling Teamwork was fostered across library divisions as lesser used journals. Comparison of full-text journal staff from reference services, technical processing, packages identifies average cost of journal, average and access services were involved in various stages cost per article download, and percentage of usage of of the project. We have a simple, practical process for each package. This identifies the most and least cost- collection review that we can use for other parts of the effective packages. Citation analysis spots journals with collection. faculty publications and journals that faculty members use for their references, thus helping the library identify 13 heavily used journals. A Really Simple Electronic Book List: Generating Discussion: Comprehensive methods for journal a User-friendly, Alphabetic List of Selected usage study presents a better picture on the journal Clinical Electronic Books with RSS and use pattern by faculty, hence helping libraries make SimpleXML decisions on which individual journals or journal Wendy Wu, Information Services Librarian, Shiffman packages to keep and which to cut. Specialty journals Medical Library; Joshua Neds-Fox, Web Librarian, essential to faculty and journals used by faculty to WSU University Libraries; Linda A. Draper, bring external funding to the institution should be Information Services Librarian; Sandra I. Martin, considered. Statistics on interlibrary loan requests need AHIP, Interim Director; Shiffman Medical Library; also to be taken into consideration. Wayne State University, Detroit, MI Objective: To respond to library patrons’ requests for 10 an easy-to-use electronic book list on the library’s home Red, Yellow, Green: A Simple System for page, we created a dynamic alphabetical list of selected Collaborative Weeding of a Reference Collection clinical e-books generated from catalog records of Theresa S. Arndt, Associate Director, Research e-books licensed through a variety of aggregated and Instructional Services; Maureen O. Dermott, databases. The e-list supplements searching the online Assistant Director, Access Services; Amelia Brunskill, catalog by providing an alternate interface with extra Liaison Librarian, Sciences; Waidner-Spahr Library, access features. Dickinson College, Carlisle, PA Methods: Many integrated library systems, including Objective: Our 12,000 title print reference collection WebPAC PRO from Innovative Interfaces, Inc. (III), now was long overdue for review. Without librarian subject offer really simple syndication (RSS) feeds of data from experts for every discipline, we needed a collaborative the catalog, including custom queries. Because RSS is review system to take advantage of collective in extensible markup language (XML), PHP 5’s native knowledge and assure everyone had input. We also SimpleXML gives developers a quick and painless needed an efficient system for completing the weeding way to manipulate these feeds. Using III to create an and shifting within a small window of relatively slow RSS feed of clinical e-books from a custom query, we activity in our academic year cycle. then processed the RSS with SimpleXML to create an Methods: Our project plan incorporated individual alphabetical e-book title list with quick links to each and collective responsibility and accountability. A section (A-Z). The list can also be sorted by ISBN, so spreadsheet by call number was created with individual e-books can be accessed in reverse chronological order librarians assigned or volunteering to do a first review quickly from hundreds of titles. III’s RSS feed automates of each section and flag items using a simple color- the updating of new items; PHP 5 and SimpleXML coded system. The flags were red for withdraw, yellow automate sorting the titles and adding navigation aids. for further research needed, and green for send to Results: The time-saving method using RSS feeds circulating stacks. Flagged items were brought to our and SimpleXML gives users a list of the most current office area, and each librarian reviewed them within clinical e-books and offers the option of a subscription

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 41 to RSS for automatic notification when new books are Production Specialist; Olya Gary, Media Developer; added. This e-book list requires little maintenance and Christopher Stave, Information Services Librarian; provides quick access to individual titles. The poster Marilyn L. Tinsley, Information Services Librarian; displays tips on how to create an RSS feed-based list, Sandra Brekke, Director, Access Services; Heidi advantages, disadvantages, and our preliminary usage Heilemann, AHIP, Director; Keith Posley, Chief statistics. Clinical Informationist; Lane Library, Stanford University School of Medicine, Palo Alto, CA 16 Objective: In 2008, librarians at an academic medical Getting Wiki with It: A Wiki as a Website for center initiated the redesign of the library’s online Regional Health System Libraries clinical portal, which was designed to provide health Michelle Kraft, AHIP, Senior Medical Librarian, care professionals quick access to clinical information. Cleveland Clinic Alumni Library, Cleveland Clinic,

Posters: Sunday, May 17 This project seeks to highlight the librarians’ efforts Cleveland, OH to collaborate with a broad range of health care Objective: This poster will examine the use of a practitioners to redesign this clinical portal. wiki to serve as an appropriate means for providing Methods: In 2007, the clinical portal was viewed by employees of a large regional health system access 28,479 users. Although heavily used, the clinical portal, to library resources on and off campus. The eight which had not been significantly updated since 2006, hospitals in the system are served by five libraries and required upgrading to better support evidence-based one resource center. practice (EBP). In preparation for redesign, librarians Brief Description: The intranet design and collaborated with a group of health care professionals, navigational hierarchy make it difficult for employees including an EBP expert, to leverage clinical expertise to easily find the libraries’ pages. Many of these pages in designing a survey to better understand portal usage are updated by the hospitals’ information technology and to identify key information resources, especially (IT) department staff, not the librarians. Library patrons those supporting EBP. The jointly created survey was have access to some of these resources off campus; distributed to medical center affiliates, and with the however, none of the libraries have an Internet site help of the initial health care professional team, the listing or providing access to these resources. A wiki collected data were analyzed and applied to upgrading was chosen for its ease of use, serving both on and off the clinical portal. Following the introduction of the campus patrons and taking the place of the libraries’ upgraded portal, librarians collected usage data over a intranet sites. Updates will be made by the librarians, 2-month period in 2009 for comparison with usage data and they will work with the hospitals’ IT departments collected in the same period in 2008 to determine any to delete previous versions of the libraries’ intranet increased portal use. pages and provide a link to the wiki instead. Success of the wiki will be determined by anecdotal as well as 25 statistical information from librarians’ and patrons’ An Innovative Clinical Information Portal experiences and from Google Analytics. Barbara A. Epstein, AHIP, Director; Nancy H. Results: Initial results from the pilot-test hospital Tannery, Associate Director, User Services; Charles library were encouraging. The librarian presented the B. Wessel, Head, Hospital Services; Frances Yarger, wiki to doctors at several electronic resource education Assistant Director, Computer Services; John LaDue, classes. Doctors attending the classes were very Knowledge Integration Librarian; Health Sciences pleased with the wiki. During the pilot-test, the site had Library System, University of Pittsburgh, Pittsburgh, PA over 380 hits. Most users (79.74%) accessed the site Objective: Libraries provide clinicians with a wide directly, while others accessed the site from referring array of resources to locate information, but users are sites (14.79%) and from search engines (5.47%). Once often confused or unaware of the information sources the link to the wiki is on institution’s intranet site, the available to them. A tab-based search portal focused number of users accessing the site from referring sites on full-text clinical “answer tools” was developed to will most likely increase. Most of the visitors accessed help clinicians find the information they need and to the wiki from the test hospital’s domain, therefore it promote easy access to many resources through a is difficult to determine the validity of usage statistics common search interface. for “Returning Visitors” and “New Visitors.” Results Methods: The focal point is a search box with subject indicate a wiki can serve as an appropriate and effective tabs to provide quick access to designated full-text means for providing employees of a large regional information resources. Each subject tab offers a health system access to library resources on and off federated search of a different pool of resources. campus. Subject tabs included in the clinical resource portal include Diagnosis, Diseases, Drugs, EBM, and Patient 19 Ed. Resources searched include both proprietary Don’t Go It Alone: Librarians Collaborating with licensed information tools and freely available Health Care Practitioners to Develop a Portal websites with OpenURL architecture. Search results Optimized for Use in Clinical Practice are organized “on the fly” into meaningful categories Lauren Maggio, AHIP, Medical Education Librarian; using clustering technology from Vivisimo. The results Ryan Max Steinberg, Knowledge Integration are directly accessible from the portal. The portal has Programmer/Architect; Richard Zwies, Web

42 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Sunday, May 17 been embedded in the health system’s electronic health network consists of PCs with a large displays connected record. to a server. Custom software will be written that will Note: A companion paper was also submitted for allow administrators at each site to enter content to be presentation at this meeting. This paper describes the displayed. Using the Internet as the backbone of the planning process and does not duplicate the poster. network allows the network to be expanded with little expense. Apart from the central server and software, 28 there are no special hardware requirements. Old PCs Solo Librarian and Outreach to Hospital Staff and monitors can be pressed into use as information Using Web 2.0 Technologies points. Rebecca Landau, Librarian, Health Sciences Library, Results: With a number of excellent software tools Penn Presbyterian Medical Center, Philadelphia, PA in existence and a skilled programmer on hand, the Objective: The health sciences library, staffed technical challenges for this project were not as great by a part-time solo librarian, serves physicians, as anticipated. Having hardware installed in locations staff, and students in a 333-bed hospital. The goal outside of the library’s physical borders, however, was to implement web technologies requiring low presented many logistical challenges. Communicating maintenance that extend library services beyond the and coordinating with unfamiliar facilities staff confines of the hospital intranet. responsible for building operations outside of the Methods: The librarian contacted individual library was by far the largest use of time spent realizing departments to learn needs. Delicious, the social this project. bookmarking tool, and really simple syndication (RSS) Conclusions: Valuable lessons were learned through feeds on Bloglines were determined to be able to this project. extend information available on the library intranet First: Don’t underestimate the logistical challenges of for users when outside of the hospital. The health working with staff from other institutions. sciences library has an internal website. Nurses said Second: Don’t be afraid to ask systems people for that they begin their research from “Nurses’ Corner,” exactly what you want. Never assume what you want a page with internal and external nursing resources can’t be done. You may be surprised at what they can on the library’s site. A public account on Delicious was do for you. created for the nurses. Publicly available sites listed on the “Nurses’ Corner” were copied to Delicious. The 34 podiatry department’s journal club became the next Fostering Researcher Collaboration and obvious choice. The journal club was asked about the Mentoring benefits of creating RSS feeds for current podiatry Mary Moore, Executive Director, Louis Calder journal table of contents using Bloglines. The librarian Memorial Library; Jared Abramson, Director, promoted both sites with presentations at departmental Research Reporting, Research Strategic Planning; meetings. Prior to introducing the new technologies Suzetta Burrows, AHIP, Director, Operations; Yanira surveys were distributed. Follow-up surveys also were Garcia-Barcena, Reference Librarian; Louis Calder distributed. Memorial Library; Miller School of Medicine, University Results: The two web technologies, social of Miami, Miami, FL bookmarking and RRS feeds, are enabling hospital Objective: Collexis was customized as a tool to staff easier and faster access to information. Both document institutional faculty expertise, with the the Delicious site and the Bloglines site are low purpose of bringing together university collaborators maintenance. Utilizing Web 2.0 technologies enables and fostering mentoring relationships. a solo librarian with time constraints to expand library Methods: Collexis is data-mining software that services for hospital staff outside the confines of the was used by university research administration and physical library. the library to create a customized and searchable institutional database of 1,500 individual researcher 31 profiles. Those profiles were run against PubMed and Creating a Network of Digital Displays CRISP holdings to populate the profiles with areas Michael J. Purcell, Web Librarian; Alena Ptak- of expertise, publications, and grant information. Danchak, Web Librarian; Health Sciences Library, Individuals were further able to customize their own Columbia University Medical Center, New York, NY profiles to reflect their research interests. The user Objective: Broadcasting promotional/educational dashboard enabled others at the university to search information to patrons via large video displays is for possible partners and collaborators. common in today’s academic/medical libraries. This Results: A highly effective database was developed poster describes a project to promote library resources that required minimum maintenance after initial far beyond the physical library by creating a network of programming. Value to the institution will ultimately be digital display screens across a large, physically spread measured by the number of collaborative partnerships out medical center. The proposed network is simple to that result. Those results will not be immediate. To operate and easily expandable. demonstrate increases, searches must be successful, Methods: Through a generous grant from the National partnerships must be found, proposals must be Network of Libraries of Medicine, Middle Atlantic written and funded, research must be completed, and Region, we will set up a digital display network. The publications must result. As a first step in measuring

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 43 the effectiveness of the tool, baseline information 40 on joint publishing by institutional researchers was Developing a Community Reading Program in a gathered. Health Sciences Center Setting: One Community/ Conclusion: Data mining software was used One Book 2008 successfully to develop a tool to advance institutional Rajia C. Tobia, AHIP, Executive Director, Libraries; mentoring and partnerships. The development of such Susan Hunnicutt, Special Projects Librarian; Briscoe tools is not new. However, developing and maintaining Library, University of Texas Health Science Center–San such a tool manually can be time consuming. This Antonio approach allows updating and maintenance to be done Objective: Public libraries have developed in a fraction of the time. This database has become the reading programs centered around a community precursor for a statewide searchable directory of health reading and discussion of one book. The American

Posters: Sunday, May 17 sciences research in Florida. Library Association describes development and implementation of these programs in the guide, One 37 Book/One Community: Planning Your Community Read. Developing a Consumer Health Library An academic health sciences library sought to replicate Orientation and Class for Library Interns and the community read concept during 2008, focusing on Student Volunteers a book that would emphasize community service and a Dana L. Ladd, AHIP, Community Health Education global health topic. Center Librarian, Community Health Education Center; Methods: Library staff entered into a partnership Shannon D. Jones, AHIP, Head, Outreach Services; with the Center for Medical Humanities and Ethics Tompkins-McCaw Library for the Health Sciences, in January 2008 to plan a campus-wide community Virginia Commonwealth University–Richmond reading program. Mountains Beyond Mountains, about Objective: To develop a Blackboard-based class for the work of humanitarian physician and anthropologist library interns and student volunteers that provides Paul Farmer, was selected as the focal text. The goal an orientation to the library and consumer health was to plan a series of events that would attract broad reference services, supplements live instruction, participation from students, faculty, and staff of the and prepares them for hands-on experience working dental school, the graduate school of biomedical with library patrons. This poster will demonstrate the sciences, the school of health professions, the school process of developing the class. of medicine, and the school of nursing. Library Methods: The designer of the class began by staff worked with faculty and students to organize reviewing online consumer health tutorials and the discussion groups focused on the themes explored in Consumer and Patient Health Information Section Mountains Beyond Mountains. The community read website to identify elements of instruction to include. culminated with an on-campus lecture by Tracy Kidder, The designer also discussed instructional needs with the author of the book, and Paul Farmer, the subject of current students to find areas where additional training the book. was needed. Key elements were identified: overview Results: Promotion of the One Community/One Book of the library, office orientation, and policies; reference program resulted in ten discussion groups about services (reference interview, evaluating websites, Mountains Beyond Mountains and the issues the book using print and online reference resources); library raised about global health, the balance of work and ethics; and health literacy. Blackboard was selected as family life, and the difference that one person can make the class shell because students participating in the in addressing health care disparities. Book discussion class have easy access to Blackboard and are familiar groups included faculty, librarians, students, and staff with using it. The librarian also identified relevant and ranged in size from four to twenty participants, literature to post to the course documents section and with a total of ninety-two participants in all. The final posted several assignments and discussion questions highlight event with Tracy Kidder and Paul Farmer to enhance the learning experience. resulted in a standing-room-only crowd in the campus Results: Six students have enrolled and completed the auditorium. This innovative reading and discussion Blackboard course. So far students have given positive program provided opportunities for librarians verbal feedback, saying the tutorial has enhanced to partner with faculty of the Center for Medical their understanding and ability to assist users in Humanities and Ethics, the campus bookstore staff, and the consumer health education center. The tutorial student leaders on campus. Due to the success of the prepares the students for hands-on experience working first One Community/One Book program, a similar book with library patrons and supplements the one-on-one discussion and speaker event is being planned for the instruction given by the librarian. Having instructional fall of 2009. material in one accessible place promotes uniformity in the instruction given to each student and provides a 46 resource to which they can refer as needed. The class is Web 2.0 for Public Health: Partnering with the a work in progress, and additional information is added Practice Community as needed. For example, the librarian identified a gap in Nancy Allee, AHIP, Deputy Director; Gillian specific consumer health training on answering cancer Goldsmith Mayman, Public Health Informationist; reference questions and added a cancer reference Jane L. Blumenthal, AHIP, Director; Health Sciences component. Libraries, University of Michigan–Ann Arbor

44 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Sunday, May 17

Objective: This project describes lessons learned from from multiple sites to the instructor. Pilot projects a workshop for the public health practice community include customized “lunch & learn” sessions and at the “Public Health Information Network” conference scheduled classes. to engage participants in (1) becoming familiar with Results: a variety of Web 2.0 technologies and their potential • Impromptu one on one consultation has been applications in public health, (2) learning about effective strategies for implementing Web 2.0 technologies in • Initial announcement: organizations, and (3) discussing effective uses of 2.0 - raised awareness of library resources and services technologies to promote public health practice. - motivated new users to visit the library and seek help Methods: This analysis of lessons learned from a • Response to this initiative has been positive workshop on social technologies for public health • Learners valued skills gained explores the uses of Web 2.0 technologies in the public • Learners made personal connections with librarians health practice community. Web 2.0 technologies offer and felt they could rely on them for future help many features to support the work of public health in • Librarians’ initial apprehension regarding this new collaborative partnerships, communication programs, way of teaching was alleviated with practice and community engagement and health improvement. • Librarians were motivated to explore other The workshop featured a range of tools and resources, technologies for training distance learners: providing practical examples of how these technologies - prerecorded presentations can be applied to public health practice. The workshop - other means of conference calling to reach a wider drew on outcomes from a case study involving a audience such as voice over Internet protocol (VoIP) collaborative partnership between a health sciences This initiative will increase awareness and skilled use of library and two public health departments to integrate library services and resources. Learners and librarians Web 2.0 technologies into the strategic planning and agreed fifteen-minute sessions should be extended. communication plans for the departments. The results Because this is an ongoing project, other conclusions of an onsite survey at the workshop are shared to help are pending. inform future partnership efforts. 55 49 NIHSeniorHealth Classes for Senior Citizens at a Let Me Show You How It’s Done! Desktop Public Library in Louisiana Sharing for Distance Learning from the D. Jovana Susic, Reference Librarian, Reference, Samuel Gottesman Library Jefferson Parish Library, Metairie, LA Nancy R. Glassman, AHIP, Systems Librarian; Objective: To teach senior citizens in the New Orleans Racheline G. Habousha, Head, Public Access area how to look for quality health information on the Services; Aurelia Minuti, Head, Reference and Internet. Ultimately, this training is expected to increase Educational Services; Rachel Schwartz, Reference the level of participants’ health literacy, to help them Librarian; Karen Sorensen, Reference Librarian; D. better understand their own health condition, and to Samuel Gottesman Library, Albert Einstein College of enable them to make health-related decisions based on Medicine, Bronx, NY reliable information. Objective/Problem: The Einstein College of Medicine Methods: The lesson plan was adopted from the community has access to the D. Samuel Gottesman Training Tools kit, provided on the National Institutes Library’s many electronic resources from lab, office, or of Health’s (NIH’s) NIHSeniorHealth website (www. home. Fewer users come to the library, but they still nihseniorhealth.gov). It consists of two-hour classes need our help. Trying to negotiate the research process and was designed for beginners with some Internet by telephone or email can be frustrating for both experience. The classes are conducted in the computer reference librarians and users. This project extends our lab at the East Bank Regional Library (Jefferson Parish reach to students, residents, clinicians/researchers, and Library), Metairie, LA. They are open to the public, administrative staff when they need help, wherever but previous registration is required. At the end of they may be, on or off-campus. each class, a short survey is conducted to determine Methods: Desktop sharing software is one way whether the participants could search health databases to connect librarians with users. This allows us to covered during that class without help. Furthermore, interactively demonstrate applications and features a telephone survey is scheduled to take place six of the library’s electronic resources to users. Learners months after the completion of the classes, to assess follow and participate in the demonstration through the long-term usefulness of the program. In addition, their web browsers without having to install special participants are asked to evaluate the classes by software or reconfigure their computers. We evaluated completing evaluation sheets after each class. several products before choosing a program that best Results: The classes were well attended, with an suits our needs. Currently, we use this tool on the fly, average of 7 participants per class. All attendees had one on one, and are conducting scheduled fifteen- basic computer skills, were generally able to use the minute training webinars on PubMed, Ovid MEDLINE, Internet, but were not able to search for relevant health PsycINFO, Web of Science, EndNote, and RefWorks. information effectively. A short survey demonstrated We are expanding the project to include group training, that, at the end of each class, over 80% of the during which participants can connect simultaneously participants could search health databases covered

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 45 during that class without help. Ultimately, this training Elizabeth Kelly, Associate Director; Ellen Dubinsky, is expected to increase the level of participants’ health Digital Librarian; Becker Medical Library; Robert J. literacy, to help them better understand their own Mahoney, Assistant Professor, Medicine, Department health condition, and to enable them to make health- of Medicine; William Olmstadt, AHIP, Librarian, related decisions based on reliable information. Becker Medical Library; Washington University, St. Louis, MO 58 Background: Responding to a faculty member’s Assessing the Impact of Bioinformatics Video request, the library developed a blog that posts Tutorials contributions from MyNCBI via GoogleReader, supports Courtney Crummett, Bioinformatics Librarian, faculty commentary and reader responses, and Libraries, Massachusetts Institute of Technology– provides continuing medical education (CME) credits Cambridge; Paul A. Bain, Reference and Education

Posters: Sunday, May 17 for participants. Using blog software, an average of 200 Services Librarian; David Osterbur, Public and Access citations with abstracts per month are posted to the Services Librarian; Countway Library of Medicine, Virtual Journal Club. Physicians may post comments, Harvard University, Boston, MA questions, and responses. Negotiations are in process Objective: Providing in-person instructional support for awarding CME credits for responses to posts. The to diverse and remote user populations exceeds the work involved in setting up automatic blog posts, resources of many libraries. This is especially true for negotiating with the institution’s CME department, and bioinformatics support, where the variety of resources modifying code to support sharing registration and is large and librarian expertise is limiting. To determine creditable activities with CME and the perceived value whether web-based video tutorials can overcome these of the blog are discussed. barriers, we measured the ability of two brief videos to teach specific bioinformatics tasks. 64 Methods: Individuals with subject knowledge but no Breakthrough: How One Biomedical Library prior exposure to our videos were asked to complete Began Participating in Hospital Rounds a task using either the University of California–Santa Patricia Sarchet, Clinical Librarian; Jeff Williams, Cruz (UCSC) Genome Browser or the National Center Head, Collections and Access Services; Biomedical for Biotechnology Information sequence alignment Library, University of California–San Diego, La Jolla, CA resource, BLINK (the pretest). Testers then were shown Objective: To better understand physician point-of- either a training video that addressed the task or an care information needs, the biomedical library wanted irrelevant training video (PubMed). After viewing the to initiate librarian participation in weekly hospital video, testers attempted a similar task that required the rounds at two affiliated hospitals. The questions about same steps as the pretest (the posttest). The accuracy how to proceed with this project included what was the of tasks completed, intended path, and time required best physician group to target, timing, and logistical by the individual to complete tasks in both the pre- and considerations. posttest was measured. The confidence of each tester Methods: With many possible physician groups and was assessed after both the pre- and post-tests with a limited staff resources, factors for identifying the best two-question Likert scale instrument that addressed the target group included size of physician group, locations perceived ability to use the resource and the likelihood of practice, variety of cases and patients, and use of that the resource would return the desired information. evidence-based practice. The first step was calling on Results: Testers who watched either training video experience of affiliated hospital librarians for possible were more likely to complete the posttest compared to target-group contacts. Based on the factors considered testers who watched the irrelevant video. Of those who and the input of hospital librarians, the target group watched the UCSC video, 5 of 6 completed the posttest selected was the affiliated hospitalists group, who work while 2 of 6 who viewed the PubMed video did. Time to at two hospitals. In the second step, a meeting was completion for those viewing the UCSC video was 159 arranged with the director of the hospitalist group to seconds shorter than those who viewed the PubMed determine if a librarian could be integrated into health video. Of those who watched the BLINK video, 3 of 6 care team. The director was enthusiastic about the completed the posttest, while 1 of 6 who watched the project and referred us to the hospitalist group head PubMed video did. Time to completion was similar of education and curricula. Working with the head of for both. Results from the Likert instrument show that education and curricula, we were able to identify the viewing relevant videos improved both the likelihood best opportunity for initial integration. of future use of the resource and the confidence level Results: The clinical librarian began serving as part of the tester. Overall, we find that video tutorials are of the health care team, providing weekly assistance effective at imparting task-based knowledge and during point-of-care rounds and assisting in the increasing user confidence. Our experience suggests education of residents and medical students in that shorter videos that focus on single tasks are more evidence-based practice. When the clinical librarian effective than longer, more complex episodes. began rounds participation, it became immediately evident that the long-held belief that there are 61 numerous clinical questions that go unanswered on Blogging the Journal Club: Applying Library Blog rounds was validated. Expertise to a Virtual Journal Club

46 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Sunday, May 17

Conclusions: Health care providers incorporating Jonathan Potter, Health Sciences Librarian, evidence-based practice are natural allies for librarians Riverpoint Campus Library, Eastern Washington wanting to provide service in the clinical setting. University–Spokane Librarians moving into the clinical care setting need Objective: The author of an article affixes a title to it to be capable of adapting to a fast-paced, chaotic to provide the reader with a clue as to what the article setting and must be able to tolerate significant levels of is about. If that article appears in a journal indexed by ambiguity. In the beginning, librarians should listen and MEDLINE, an indexer affixes a series of Medical Subject learn all they can about this new environment in order Headings (MeSH) to it. In both instances, the author to identify the best methods for incorporating their and the MeSH indexer struggle with the question of unique skills into the clinical setting. “aboutness.” The present study traces the semantic interrelationship of these two activities, that of author 67 and indexer. The study analyzes the duplication or non- Filters to Support Animal Methodologies Used in duplication of “Neck Pain” and its variants as article Animal Research title words for a set of records in which “Neck Pain” is Yanira Garcia-Barcena, Senior Reference also assigned as a MeSH Major Topic. Librarian; Tanya Feddern-Bekcan, AHIP, Methods: The main set and variant subsets used for Reference and Education Services Librarian; Vedana this study are limited to records entered into MEDLINE Vaidhyanathan, Reference and Education Services during a 5-year period. The main set and subsets are Librarian; Louis Calder Memorial Library, Miller School also limited to articles in English relating to humans. of Medicine, University of Miami, Miami, FL The main set equals 445 records with “Neck Pain” as Objective: Instruct and inform the research a MeSH Major Topic. Four subsets are then identified, community on the use of multi-database search each with records exhibiting a progressively weaker strategies that will help to best fulfill the required semantic relationship between the MeSH term and federal guidelines of replacement, reduction, and title words. Analysis of the 4 subsets is presented, with refinement (the 3Rs) in the use of animals for research discussion of implications for searching and retrieval. studies. Results: Over half of the records in the main set Methods: The US government requires that scientists possess titles that could be considered weak or very in animal research minimize the number of animals weak in their semantic relationship to the MeSH Major being used, maximize the usage of each animal, and Topic “Neck Pain” (which, for the purposes of this eradicate as much as possible pain derived from any study, may be considered the topic that defines the investigative procedure. Searching only in MEDLINE set). This finding may not come as a great surprise is insufficient to comply with federal guidelines, and to librarians who constantly instruct their students furthermore, the database searching skills of many a to be mindful of and utilize controlled vocabulary in researcher in animal studies has been inadequate. For formulating a search strategy. From one point of view, these reasons, search strategies from MEDLINE and the semantic variance of title words from the MeSH BIOSIS Previews were created and permanently saved term is illustrative of the important role of controlled as filters. Researchers were encouraged to use the vocabulary in traversing a broad semantic landscape. filters as a basis for their scientific literature searches. From another angle, our finding raises the question of Improving the search capabilities of researchers has why there is such variance among authors in applying become an ongoing project implemented by the consistent terminology for a concept as relatively librarian assigned to serve as a member of the animal simple as neck pain. care and use committee (ACUC). Results: Informing the scientific community on the use 73 of relevant databases and on their searching strategies Promoting Special Collections with a Medical is an ongoing project that has been implemented by School’s Sesquicentennial Celebration the librarian assigned to serve as a member of the James Shedlock, AHIP, FMLA, Director; Ron Sims, ACUC and consequently as a liaison to the research Special Collections Librarian; Galter Health Sciences community. An improvement in the database Library, Feinberg School of Medicine, Northwestern searching abilities of researchers in animal studies University, Chicago, IL has been observed, and favorable commentaries Objective: The medical school celebrates its from the members of the scientific community have sesquicentennial in 2009. Much of the school’s history been received. Further research needs to be done on is located in the library’s special collections department. these multi-database search strategies to assess their It is the library’s responsibility to bring forth this history sensitivity and specificity. and use it as a means of promoting the school’s future 70 direction. At the same time, the library demonstrates Neck Pain in MEDLINE and Medical Subject the importance of history in the life of the school. Headings (MeSH): Charting the Semantic Methods: Sesquicentennial planning began in 2004, Relationship of a MeSH Term to Article Title and library staff was involved from this beginning. Words Library staff pointed out the most significant sesquicentennial dates for celebration and contributed several ideas on how to use history to promote the school’s future. As planning proceeded, the library

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 47 undertook its own sesquicentennial projects. One Visit the oral history web page at www.scmla.org/oral_ already accomplished was the digitization of the history.php. school’s published history. Another project underway Conclusions: The Southern Chapter’s Oral History is the inventory, assessment, preservation, and Project promotes medical librarianship in a unique digitization of the school’s alumni photographs. A way: by celebrating the careers, experiences, and potential third project is the preservation of significant achievements of retired librarians who served the books in the medical portion of the rare book collection. profession for much of their lives. What better way to Research continues to find other important facts and preserve the history of the Southern Chapter than in objects related to the school’s history. Special collection the words of those who helped shape what Southern support will be provided for the sesquicentennial Chapter is today? website and the forthcoming update to the school’s 79

Posters: Sunday, May 17 history. The Bioinformationista: New Trends for the 76 Bioinformationist Captured Memories Make History: Recording the Jean Song, Informationist, Health Sciences Library, Memories of Retirees for the Oral History Project University of Michigan–Ann Arbor of the Southern Chapter/MLA Objective: To illustrate the novel roles and emerging Laura T. Kane, AHIP, Assistant Director, Information responsibilities an informationist in the biomedical Services, School of Medicine Library, University of informatics field is assuming in today’s research South Carolina–Columbia; Helvi McCall Price, AHIP, environment. Assistant Professor and Reference Librarian, Academic Methods: The health sciences libraries collaborated Information Services, University of Mississippi Medical with the university’s biomedical informatics unit to Center–Jackson; Lindsay Blake, AHIP, Information create an informationist position. Early responsibilities Services Coordinator, Greenblatt Library, The Medical for the bioinformationist included many traditional College of Georgia–Augusta; Other Members, History library liaison services including expert searching and Committee, Southern Chapter, MLA, Augusta, GA citation analysis. As the relationship has matured, Objective: This poster describes the Southern new roles and responsibilities have developed outside Chapter/MLA Oral History Project, which preserves of this traditional partnership. These new roles and the early events of the chapter in the recorded words responsibilities include but are not limited to copyright of distinguished Southern Chapter members through and intellectual property leadership, licensing contact, interviews conducted by Southern Chapter History open access/public access advisor, documentation Committee members. expert, and research partner. With the ever-increasing Methods: Beginning in the 1990s, the history number of informationists supporting researchers committee members recorded five oral histories. The and organizations such as the Clinical Translational oral histories were stored in the chapter archives. In Science Award recipients, it is likely that these roles 2003–2004, Richard Nollan, chair, and Laura Kane, AHIP, and responsibilities will become more commonplace a member of the history committee, resurrected the across many health sciences disciplines. Examples of Southern Chapter Oral History Project. More members these roles and how the bioinformationist was actively were retiring, and it was felt that their memories engaged in assuming these responsibilities will be of Southern Chapter events should be preserved. provided. Committee members publicized the project and began a list of possible interviewees. They developed the first 85 Southern Chapter Oral History web page, displaying When a Hospital’s Needs Meet Librarian’s the original five oral histories. In 2006–2007, Kane, then Information Technology Skills: Design of a New chair of the History Committee, added new initiatives Scientometry Tool to the Southern Chapter Oral History Project. An official Nicolas A. Fairon, Assistant, Life Sciences Library, list of interview questions was developed and added University of Liege, Sart-Tilman, Belgium to the web page, along with transcriptions of three Objective: In Belgium, a part of the funding of new oral history interviews. Bernie Todd Smith, MLA university hospitals depends on their scientific Oral History Committee, contacted Kane to discuss publications, with criteria set by the government. collaborating on oral histories. The Southern Chapter Hospitals must prove that they meet these criteria. On Oral History Committee was identified as the model for the other hand, for benchmarking purposes, hospitals other chapter oral history projects. want to evaluate the scientific production of their Results: At the 2007 Southern Chapter Annual different units. The hospitals’ manager and librarian Meeting, History Committee members recorded eight defined the specifications of a software to fulfill new histories in audio and video. Transcriptions of both requirements of government and hospital. The these interviews are on the new, graphical web page, software is then set up by the librarian. designed for the Oral History Project in 2008. Included Methods: The application is conceived as a website are photos of each interviewee, call-out boxes with administrable by hospital’s managers and visible by specific quotes, criteria for selection, and links to oral doctors of the institution only. Each individual and histories of Southern Chapter members done by MLA. each unit may manage their own citations. Managers can define specific rules to do benchmarking or to

48 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Sunday, May 17 output results to meet their needs. For that, a relational and consistency in analysis across the studies. Partner database has been designed and implemented on a libraries in have been identified to extend the studies. MySQL server to accept publications lists from the main citations’ databases. The website using this 91 database is developed using the Ruby on Rails open Exploring a Strengths Development Model source web application framework. It manages different of Staff Development in an Academic Health kind of data: users list, hospital’s units list, publications Sciences Library list, and performance indicators (like impact factor, Heidi Nickisch Duggan, Associate Director; James etc). These data are combined to generate precise and Shedlock, AHIP, FMLA, Director; Galter Health useful statistics about hospital, units, and researchers. Sciences Library, Feinberg School of Medicine, Results: Belgian health authorities require a report Northwestern University, Chicago, IL of all the scientific publications of all hospital units Objective: The purpose of this poster is to without any duplicates each three years. To achieve demonstrate the use of a strengths development this, articles are attributed to units automatically model as the basis for a staff development program relying on the authors positions, their number, and in an academic health sciences library. The authors’ the unit they belong to. This task is done in two hours hypothesis is that strengths development improves now instead of fifteen days before. It has already been staff engagement and assists staff development. The successfully used by two hospitals. The benchmarking selected strengths model is evolved from the Gallup part relies on a normalized impact factor to compare Organization’s strengths-based model as designed by journals belonging to different categories. This Donald O. Clifton and colleagues. Groundwork for a weighted impact factor is then divided between authors strengths-based library organization began in January of a publication with more weight to first and last 2008. Library staff members were introduced to the authors. The scientific production of doctors, units, model by examining their strengths via the web-based and hospitals can be compared with more precision. Clifton StrengthsFinder assessment. Further programs However, such comparison has still some shortcomings providing more background and uses of the profile took of the impact factor. place in late 2008. Conclusion: Partnership with hospital was Methods: The authors will report on an assessment successful, and the library gained more professional of the former employee engagement practices, the acknowledgment by proving being able to respond program of strengths development staff development quickly to specific needs. activities, and the follow up with a reassessment of employee engagement post strengths development 88 activities. Engagement in an academic health sciences Creating a Framework for Collaborative Regional library is particularly important in the rapidly changing Library Research environment. Many jobs that exist in today’s medical Deborah H. Ward, AHIP, Director; MaryEllen C. libraries will not exist a few years from now, and Sievert, Research Consultant, Professor Emerita; providing a strengths-based environment that allows Barbara B. Jones, Missouri and Advocacy and encourages development toward new roles may Liaison, National Network of Libraries of Medicine, be the difference between engaged and non-engaged MidContinental Region; J. Otto Lottes Health Sciences staffs. Library, University of Missouri–Columbia Objectives: To define roles in collaborative research 94 so that participants learn the basics of research, so Measuring Return on Investment in VA Libraries that results are comparable across the region and Karen Jemison, Library Manager, Medical Library, VA a foundation for future collaborative research is Palo Alto Health Care System, Palo Alto, CA; Edward established. Through access to a centralized, supportive J. Poletti, Chief, Library Service, Medical Library, structure, librarians new to research can collectively Central Arkansas VA Medical Center–Little Rock; Nancy build a set of shared data useful for library advocacy. A. Clark, Chief, Library Service, Medical Library, Methods: Librarians at the University of Missouri North Texas VA Health Care System–Dallas; Janet M. Libraries are establishing a collaborative research Schneider, Chief, Library Service, Medical Library, model. A program has been developed to teach James A. Haley VA Medical Center, Tampa, FL librarians the basics of research by first learning some Objective: To create an instrument to measure return basics and then actually completing a study. Study on investment (ROI) in individual VA libraries and to results are pooled so that the collaborative effort use collected information to provide library managers yields comparative results. Program components are a alternatives to ROI analysis: (a) a “Management structure that defines “core questions” for all studies, Support” presentation organized by VA mission and training in study construction and internal review board goals and (b) a “Scorecard” of typical benefits. approval requirements, and implementation, which Methods: The ROI instrument, a “Management provides a learn-by-doing approach. The establishment Support” report, and a “Scorecard” were developed of core questions ensures comparable data for by a workgroup and tested by nine disparate libraries, all research participants. There is one consistent in consultation with a representative from the ROI repository for research data. The centralized data institute under the aegis of the ROI coordinator. An analysis personnel in Missouri provide the expertise “Intangible Benefits” component used a one-year study

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 49 in a region with eight hospitals of varying size and Objective: Our objective was to raise awareness about complexity, which surveyed health care professionals recognition among VA librarians to encourage more about the benefits they received from mediated partnership with their recognition process teams. All search requests. Business impact, demonstrated value health sciences librarians are encouraged to participate (contrasting collection cost effectiveness per use with a in or lead recognition programs in their organizations. commercial source), cost savings, and cost avoidance Methods: Although we knew of several VA librarians in providing interlibrary loan are also included. who already participate in the recognition process, we Standardized costs for commercial services, examples surveyed all VA library chiefs and managers to gauge of reports and data tools, and suggestions for data their level of awareness and participation. Using the sources were supplied as part of the ROI instrument. survey results, we held a nationwide hotline call to educate all VA librarians about the history, significance, 97

Posters: Sunday, May 17 and processes involved. Further promotion appeared Volunteering and Community Service on Campus on the VA Library web page under a “Tip of the Alexa A. Mayo, AHIP, Associate Director, Services; Week” and through the national VA email group. We Tierney Lyons, Head, Reference; Paula Raimondo, promoted awareness of how librarians can contribute AHIP, Head, Liaison and Outreach Services; M. J. to the recognition process among administrators Tooey, AHIP, FMLA, Executive Director; Health by presenting a poster at the annual symposium in Sciences and Human Services Library, University of October 2008. Maryland–Baltimore Objective: This poster will highlight librarians’ 103 contributions to university-wide programs such Sizzle: Fusing Physical and Virtual Environments as developing best practices for environmental to Create a New Library sustainability, identifying ways for the campus to Teresa R. Coady, Medical Library Director; Janet M. support employees’ balance between work and life, Pine, Librarian; Medical Library, VA Central Iowa Health and helping to protect participants in research studies. Care System–Des Moines We will outline the unique contributions of librarians Objective: The goal was to create a knowledge-based, to these programs and describe how the library has twenty-first century professional medical library by benefited from our volunteerism. infusing new life into a defunct library. This was to be Methods: As the university’s priorities expand to achieved by closing the existing library, evaluating and create a more responsive community, librarians have weeding the collection, acquiring new resources, and opportunities to collaborate in new ways with new designing and rebuilding the library in a new physical partners. This poster will describe our service on space located fifty miles away three university-wide committees: work/life strategies Methods: From a centralized location, the library advisory committee, a unit devoted to improving serves hospital physicians, executive leadership, employee satisfaction through flexible work hours psychiatrists, pharmacists, social workers, nurses, and other programs; sustainability committee, a professional staff, residents, and students. Library group focused on lowering the university’s impact services are available to 1,300 hospital employees on the natural environment; and institutional review at the main hospital, remote sites, and clinics. In board, the organization responsible for ensuring preparation for the library’s physical relocation to a 75% human research protections. In addition to service on smaller space, the collection was downsized by 77%. committees, librarians partnered with the work/life The defunct library remained open while its collection strategies unit to gather information on campus needs. of 26,000 items was evaluated. Weeding was completed We developed questions and facilitated ten focus using MLA, Joint Commission, and organizational groups that represented all university employees. Our information and guidelines. Print journals from 2000 expertise—promotion using social media, fluency with forward and current texts were retained. Fourteen health literacy, and focus group facilitation—resulted in weeks were devoted to evaluating and packing the benefits for the committees and for the library. selected items for the move. Online databases, core Results: The poster will report on the contributions medical texts, and electronic journal subscriptions of librarians to university-wide programs and describe were selected for the collection. Library web pages and how we have benefited from volunteerism outside of an online catalog were designed and created. Needs the library. assessment and library collection management drove the selection of the new resources. 100 Results: An inviting new physical space with computer Libraries Lighting the Fuse for Performance workstations, study tables, soft seating areas, ambient Excellence lighting, and professional artwork was created. Lynn L. Bragdon, AHIP, Manager, Library, Library, Utilization of physical space continually increases due Grand Junction VA Medical Center, Grand Junction, to marketing initiatives and successful library service. CO; Nancy A. Clark, Chief, Library Service, Library, Conclusions: Through the fusion of physical space VA North Texas Health Care System–Dallas; Dorothy and collections with virtual space and collections, the P. Sinha, AHIP, Chief, Library Service, Library, new library provides expert resources and services. Minneapolis VA Medical Center, Minneapolis, MN Library utilization has increased exponentially. The size of the new collection increased to over 15,000

50 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Sunday, May 17 items. An online catalog added an integral element populations can be made more culturally appropriate to the updated electronic resources. Databases have and effective. been updated with full-text access to journals: the Methods: (1) A series of listening circles and number of hits tripled the prior year’s usage. A web consultations with varied Native American health, page showcases electronic resources and provides healing, and medical practitioners plus community access 24/7. The fused library sizzles with activity, while leaders; (2) site visits to health clinics and facilities that patrons enjoy the cutting-edge library service and primarily serve a Native population; (3) participation discover the knowledge-based resources available at of several tribal healers, medicine men and women, their fingertips. and traditional healers; and (4) preparation of a literature review emphasizing historical context. Native 106 Americans are defined to include American Indians, Sister Libraries: An Extended Family Alaska Natives, and Native Hawaiians. Lynn M. Van Houten, AHIP, Coordinator, Northern California Kaiser Permanente Health Sciences Libraries 112 Sister Libraries Project with University of Zimbabwe, New Populations: An Information Needs and Manager, Library Services, Health Sciences Library, Assessment of Refugee Health Professionals Kaiser Permanente Medical Center, Vallejo, CA Kate W. Flewelling, National Library of Medicine Objective: To implement a new model for sister Associate Fellow, Health Sciences Library, Inova libraries. This model comprises a group of small health Fairfax Hospital, Falls Church, VA; Stacey J. Arnesen, sciences libraries (18) joining together to assist a health Head, Office of the Disaster Information Management sciences library in a developing country. Research Center; Gale A. Dutcher, Deputy Associate Methods: There were several essential building Director, Specialized Information Services; National blocks used in creating the unique structure of our Library of Medicine, Bethesda, MD; John C. Scott, sister library project with the library. These methods Director, Refugee Health Information Network, Center included (1) joining together with an nongovernmental for Public Service Communications, Arlington, VA organization already sending aid and materials to the Objective: The project investigated how refugee developing country, (2) centralizing storage of donated health coordinators and other health professionals books and materials, (3) using easy/low-cost shipment who work with refugee and asylee clients address of journals and books from the individual libraries into problems associated with the need to find and develop storage, and (4) including the sister library in existing linguistically and culturally appropriate materials for community clinic outreach online resources. Data from newly arriving refugee populations. the library will be presented showing development of Methods: State and local public health agencies the project and improved resources and access. and clinics coordinate initial health screenings for newly arriving refugees. For those who serve diverse 109 populations of new arrivals, finding health information Native American Models of Colocated Traditional for their patients and clients can be a challenge. This and Western Healing project sought to answer the following questions: How Frederick B. Wood, Science Program Leader; Elliot do those who serve new refugee populations find R. Siegel, Associate Director, Health Information information about and for their clientele/patients? What Programs Development; Gale A. Dutcher, Deputy are some preferred sources for such information? How Associate Director, Specialized Information Services are new refugee health information materials created Division; Robert A. Logan, Senior Associate, and distributed? To what extent is existing refugee Communications, and Public Liaison; National Library health information freely available and accessible? of Medicine, Bethesda, MD What are the current unmet information needs as Objective: Traditional healing approaches—such related to refugee health? Refugee health professionals, as plant or herbal medicine, massage or body work, including state and local public officials and those dance, story-telling, ceremony, and spirituality—are who conduct initial health screenings of new arrivals, still important to many Native Americans and are completed an emailed assessment. Volunteers among foundational to Native culture and community. A initial respondents were contacted for follow-up phone continuing issue in many Native communities is interviews. the accessibility of traditional healing modalities Results: Public health officials identified several issues relative to conventional or “Western” medicine and with providing culturally and linguistically appropriate healing approaches. It is hypothesized that there is a health information: lack of existing materials, the nascent trend toward a colocation model, whereby expense of buying or producing materials, finding Native Americans can obtain both traditional and qualified interpreters and translators, limited literacy Western healing modalities, thereby enhancing patient skills of many refugees in any language, and lack of satisfaction and improving health care outcomes. The time to look for materials. Current needs included objective here is to better understand how Native more time and money to devote to finding and models of both traditional and Western healing evaluating existing materials and to create and share approaches are being colocated, so that health new materials, one central depository for materials, information outreach by libraries to these special nonprint materials, and specific language/disease materials. Respondents use a variety of sources to find

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 51 information about newly arriving populations. Popular team framework, and using technology to facilitate the sources of existing health information were state process enabled the database to succeed. and local public health agencies, web searches, paid Methods: Go Local enthusiasts at the University of translation services, and specific websites, such as the North Dakota School of Medicine and Health Sciences Refugee Health Information Network (RHIN), EthnoMed, Library obtained NLM funding via the National and Healthy Roads Media. In addition to obtaining Network of Libraries of Medicine, Greater Midwest materials from outside sources, approximately half of Region. Go Local duties were distributed according the respondents are involved in the creation of new to team member expertise. The project coordinator materials. oversaw the subcontract and facilitated collaboration with partners, including the state’s underserved 115 populations. The resource development and outreach iNeeds: A Needs and Assets Assessment of the

Posters: Sunday, May 17 coordinator solicited services from organizations and Health Information Literacy of Master’s of Public coordinated promotion through publicity and training. Health Students New technologies, such as a Delicious site and 2-1-1 Joey Nicholson, Database Trainer/Online Analyst, data mining, aided the process. The site development National Training Center and Clearinghouse, New York coordinator managed building the database, Academy of Medicine–New York user accounts, and local customizations. Another Objective: Being able to locate, understand, and apply responsibility was supervising indexing of resources information in a timely manner is a key skill for public by subject and geography using “Go Local” controlled health professionals. However, the curriculum in public vocabulary. A data input specialist hired for a 6-month health graduate schools often does not include these part-time student position (50%) created and indexed skills. The purpose of this needs and assets assessment records in the NLM system. is to examine health information-seeking behaviors and Results: Go Local North Dakota: Discover Health determine training needs of master’s of public health Services Near You! with over 3,000 records went live (MPH) students. in August 2008 less than a year after the project began. Methods: Health information literacy, including The official launch at the statewide library conference information-seeking and use behavior, is an was held at the end of September. Press coverage increasingly important area of concern for MPH was extensive with television, radio, and newspaper students. The Association of Schools of Public Health coverage. Usage statistics show increasing traffic, and has identified communication and informatics as a user feedback is positive. No permanent staff were crosscutting competency that all MPH graduates should added to implement the project. Future challenges for have. Additionally, Healthy People 2010 identifies the project include maintaining momentum, defining improving health literacy as an important objective ongoing responsibilities, assimilating Go Local into to improving health. However, a literature review on workflow, auditing records, analyzing additional information needs of MPH students reveals a lack services for inclusion, and coordinating promotional of formal investigation. While much attention has activities. been paid to the information needs of public health Conclusions: The collaborative team approach for professionals, little has been done to determine developing a Go Local database worked well in a rural student needs. Initial results of primary data collection, state like North Dakota. Despite the challenges, the including interviews with key informants and surveys, state’s Go Local project offers a low-cost model that indicate a lack of knowledge and skill in searching for stresses collaboration, teamwork, and technology. and evaluating information and a need for increased and focused training while in the first year of the MPH 121 program. Medical Books to Malawi: The Birth of a New Outreach Partnership in Africa 118 Linda London, Librarian, Outreach and Instruction Collaboration, Teamwork, and Technology: Go Services, Medical Library, Oklahoma State University Local North Dakota’s Formula for Success Center for Health Sciences–Tulsa Mary Markland, AHIP, Southeast Clinical Campus Objective: To create an infusion of current medical Librarian, Library of the Health Sciences, University books for the collection of the Ekwendeni Hospital and of North Dakota–Fargo; Judith Rieke, Assistant the Ekwendeni School of Nursing in the Republic of Director and Collection Management Librarian; Mike Malawi, in southeastern Africa, to support health care Safratowich, Head, Bibliographic Control; Harley services. French Library of the Health Sciences, University of Project: “Medical Books to Malawi: The Birth of a New North Dakota–Grand Forks Outreach Partnership in Africa” is a notable outreach Objective: Since the 2003 launch of NC Health Info, project. I started this project at my campus library the National Library of Medicine (NLM) has encouraged in the fall of 2007 after having hosted a Malawian developing Go Local databases. One rural prairie missionary in my home in Oklahoma and learning from state was short on staff, money, and time but wanted him about the vast medical needs of his fellow citizens to develop a successful formula. Collaborating with in Africa. The first international shipment of eighty health providers and organizations, establishing a pounds of donated books left the library in the spring of 2008. The staff catalogs each book using the National

52 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Sunday, May 17

Library of Medicine classification scheme and places Liaison Librarian; Health Sciences Libraries, University a call number label on the spine. Each piece receives of Michigan–Ann Arbor a customized bookplate that was designed by a library Objective: The health sciences libraries liaisons began staff member and a MedlinePlus bookmark. The second an effort to create and maintain liaison blogs to find international shipping of medical books to Malawi new ways of reaching out to the faculty and students is scheduled for spring 2009, hopefully continuing a in their departments. A blog seemed like the perfect partnership paradigm that may offer life-changing way to share information about resources and services, results rooted in the access to printed health care news and information relevant to the subject area, and information and the knowledge of electronic resources. the librarian’s thoughts on publishing, technology, and Results: “Medical Books to Malawi” is an outreach other hot topics. project that continues to evolve and generate Methods: This poster will address the problems and excitement for the medical library. It is a success. pitfalls encountered while initially establishing the New shipments of medical books that are earmarked liaison blogs and how we were ultimately able to make for Africa continue to be processed. The Ekwendeni them succeed. Issues including time management, Hospital and Ekwendeni School of Nursing in the effective writing techniques, and marketing of the blogs Republic of Malawi share their gratitude with the library will be covered. via email communications. The library administration embraces the program and supports it through a line 133 item in the “Engagement and Outreach” section of the SCISSORS: The Cutting Edge of Library Services Library Goals Fiscal Year 2008–2009 Report, authored Diana Delgado, AHIP, Acting Associate Director, by the director of libraries. Public Services, and Head, Information Access Services; Judy C. Stribling, Special Assistant to the 127 Library Director; Weill Cornell Medical Library, Weill 2+2=5: Creating Synergy: Fusing Health Literacy Cornell Medical College of Cornell University, New Efforts of Medical Librarians and Physician York, NY Assistants Objective: We provide an overview of SCISSORS, a Patricia J. Devine, Network Coordinator, Pacific collection of innovative and traditional library services Northwest Region, National Network of Libraries and discuss the benefits and challenges of creating of Medicine, Seattle, WA; James E. Anderson, and implementing such a program. The service offers Physician Assistant, Department of Orthopedics, Seattle recommendations about social networking utilities for Children’s Hospital, Seattle, WA the biomedical and life sciences community, assistance Objective: To create a synergistic partnership between complying with National Institutes of Health (NIH) medical librarians and physician assistants (PAs), public access policy, as well as review of publication focused on improving patient care by addressing health agreements and recommendations for copyright literacy. To establish organizational collaboration. To amendments. enhance information integrity of patient education. Methods: Under a broad directive from the library To build a more sophisticated understanding of director, a working group executed the development health literacy among PAs. To underscore the value of of the service. The initial step was the identification librarian-PA partnerships in improving health literacy. and bundling of innovative services to address specific Methods: Contacts in the leadership of the American publishing and social networking needs. The group Academy of Physician Assistants will be identified and assessed existing services, reviewed programs of other established. Collaborative opportunities focused on academic institutions, authored a planning document, creation of a joint project augmenting PA awareness and recommended the formation of a core SCISSORS’s and utilization of MedlinePlus as an exam room tool Team. SCISSORS’s Team members represented for patient and clinician education will be explored. different services and shifts and met core competencies A continuing medical education presentation for identified by the working group. Team leaders physician assistants at a state association annual conducted a series of workshops designed to review meeting will be created by a librarian/PA team. This and improve members’ competencies and keep them presentation will be a portable resource examining abreast of developments in technology and developed ways to enhance patient care. Clinicians will learn to uniform delivery standards for SCISSORS’s products to provide reliable patient education information in the serve as quality control measures. A marketing strategy exam room using MedlinePlus. Efforts to create this was created to inform key campus opinion leaders and partnership will be enhanced using the “plan-do-check- students of the service. act” (PDCA) process improvement tool. Results: An evaluation survey was designed to identify SCISSORS’ users perceptions of the programs’ 130 strengths, weaknesses, needs for refinements, and Why Our Liaison Blogs Failed and What We Did relative worth to the medical college community. The To Save Them survey, forwarded to 12 users, completed by 9, found Gillian Goldsmith Mayman, Informatics Librarian; 100% of respondents would recommend the service Jean Song, Bioinformationist; Whitney A. to their colleagues and experienced SCISSORS’ team Townsend, Liaison Librarian; Mark MacEachern, members as knowledgeable professionals. Of the 19 services listed from the SCISSORS’ suite, the most

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 53 utilized service was conducting literature searches at addressing the issues that pose challenges towards 88.9%, followed by suggesting journals relevant to achieving this goal. areas of research or interest for possible manuscript submission and checking journal impact factors, tied 139 at 66.7%. Assisting in complying with NIH public Increased Visibility of a Hospital Library Through access policy, reviewing publication agreements, and Participation as a Pilot Site in the MLA Health recommending amendments to retain full or partial Information Literacy Research Project copyright, although not yet utilized, were perceived as Holly Sheldon Kimborowicz, AHIP, Health Science important services. We expect publication questions Librarian; Cathy Murch, Systems Librarian; Medical to advance in nature as the program matures. With Library, Lake Hospital System, Painesville, OH time and administrative support, SCISSORS will prove Objective: To demonstrate how participation as a pilot site in the MLA Health Information Literacy Research

Posters: Sunday, May 17 invaluable to the community. Project increased the visibility of a hospital library in 136 the institution. Restructuring a Service Desk to Refocus Brief Description: The Lake Hospital System (LHS) Reference Services Outside the Library Building: Medical Library was selected by MLA, under contract One Library’s Experience and working with the National Library of Medicine Irene M. Lubker, Research Librarian; Barbara A. (NLM), to pilot a new health information literacy (HIL) Wright, AHIP, Reference Services Librarian; Margaret curriculum designed to increase health care provider E. Henderson, Research Services Librarian; Mary knowledge of health information literacy issues, Jane Green, Reference Services Associate; Tompkins increase patient and provider use of NLM and other McCaw Library for the Health Sciences, Virginia consumer resources, and promote the role of librarians Commonwealth University–Richmond as key providers of HIL resources and support. This Objective: With increasing availability of online poster delineates this library’s experiences and resources, our library has seen the number of people outcomes with the pilot project and the continued coming into the building decreasing. Few were visiting benefits this library has reaped in terms of increased the building to access traditional library services such visibility of the hospital library in the institution and as reference and bibliographic instruction. We wanted progress toward providing comprehensive consumer to support our faculty, students, staff, and researchers health information services. by providing research and other services, both in and Results: The LHS Library conducted 6 HIL training outside the library building. sessions for 59 LHS team members during April–June Methods: In addition to an existing liaison program, 2009. Of the 97% of participants who submitted librarians provided new library service venues in pre-/post-session evaluations (n=57), 98% said they schools and departments as well as the medical intended to use MedlinePlus and 81.5% said they center and clinics. Moving the librarians’ service intended to use Information Rx. One hundred percent delivery out of the library necessitated restructuring said the session increased their knowledge of health staffing in the library. In addition to existing duties, literacy and its impact on patient care. all paraprofessionals were reassigned to include Conclusion: The library benefited from increased support at our single-point service desk. New staff visibility through participation as a pilot site. The responsibilities required increased in-service training. LHS president and chief executive officer supported A needs assessment was conducted to focus training the library with a letter of commitment. The library sessions. Librarians supplemented ready reference received excellent marketing exposure, including flyers provided by service desk staff with on-call reference and emails promoting the classes, brief articles in services and individual consultations appointments. LHS publications, and a press release. Participation in Challenges encountered during this project included the pilot may have saved half of a library! Continued communication problems, unanticipated staff turnover, benefits include active participation at MLA ‘09, the need for extensive training needs, and acceptance turning the HIL curriculum into a talk for LHS support of change. groups, construction of a new library, and developing a Results: Lessons learned during restructuring included comprehensive consumer health information service. the importance of clear lines of communication, provision of in-depth overview of the reasons for 142 restructured services, the need to present a whole Reaching Out Via Chat Qwidget and Text systems view of the library, acknowledgement of staff Messaging concerns, the development of contingency staffing, Penny Coppernoll-Blach, AHIP, Reference and the requirement of a strong, ongoing staff training Coordinator, Biomedical Library, University of program. California–San Diego, La Jolla, CA Conclusions: Supporting our researchers and Objective: To present the results of adding the students through the provision of services in and QuestionPoint Qwidget and new text messaging outside the library building is a worthwhile goal that options to the reference services available at a major needs to be pursued. However, we recognize that we academic biomedical library. need to improve the way we carry out this project by

54 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Sunday, May 17

Methods: The biomedical library has been offering the year. These lists were verified by library staff, out- reference services via email, chat, instant messaging, of-scope items were removed, and duplicates were and telephone. Statistics for in-person and telephone identified. The two lists were compared to determine questions have been declining for the past several if there were unique references in either list and, if so, years. Our students, faculty, and staff do not always if any of those unique publications resulted from NIH- find our Ask a Librarian page that describes our funded research. We also tracked the amount of time services. When QuestionPoint made available their required by library staff to do the work involved in Qwidget (chat widget), we decided to add it to our producing the two lists. web pages to see if we would get more questions submitted. About the same time, we also implemented 151 a text messaging option using Meebo. We anticipate Searching for Quality: A New Collaboration to that these two user friendly and more visible choices Train Health Care Professionals to Search for will result in increased usage. Clinical Quality Improvement Literature Julia Esparza, AHIP, Clinical Medical Librarian, 145 Department of Medical Library Science; Leisa Library Services and the National Institutes of Oglesby, Executive Director, Quality Services; Health Public Access Policy: An Investigation Jean DiGrazia, Chief Nursing Officer, Hospital of Association of Academic Health Sciences Administration; Marianne Comegys, Director; David Libraries (AAHSL) Libraries Charles Duggar, AHIP, Reference Librarian; Kerri Marisa Conte, Clinical and Translational Science Christopher, AHIP, Head, Reference; Department of Liaison, Health Sciences Libraries, University of Medical Library Science; Louisiana State University Michigan–Ann Arbor; Courtney Crummett, Health Sciences Center–Shreveport Bioinformatics Librarian, Engineering and Science Objective: What effect does development of a class Libraries, Massachusetts Institute of Technology– to train health care professionals to search clinical Cambridge quality improvement literature have on the utilization Objective: The purpose of this qualitative study of PubMed, CINAHL, and other quality improvement is to identify and analyze ways that Association of websites? This paper will report on the development of Academic Health Sciences Libraries (AAHSL) libraries a class to train health care professionals to search for are facilitating researcher compliance with the National clinical quality improvement, risk management, and Institutes of Health (NIH) public access policy. This patient safety research and the evaluations used. preliminary study will illustrate the various methods Methods: Library faculty collaborated with quality libraries are using to assist researchers and promote improvement and nursing services to design a special public access. class to teach health care professionals at Louisiana Methods: A structured scan of AAHSL libraries’ State University Health Sciences Center-Shreveport, a websites to identify services related to NIH public large safety net hospital in an urban setting, to search access policy compliance, including but not limited to: quality improvement literature. Institutional review copyright amendments, library-led information sharing board (IRB) approval was obtained to assess the (virtual or in-person), designated librarian for scholarly knowledge of health care professionals on evidence- communications, and third-party submission service based practice, quality improvement websites, and was performed. search patterns for PubMed and CINAHL. Instruction during the class included searching PubMed and 148 CINAHL databases as well as appropriate websites A Library’s Role in Identifying Institutional with an emphasis on quality improvement research. Publications Pre- and posttests were administered during the class. Barbarie Hill, AHIP, Manager, Edward L. Pratt Library, Follow-up surveys were given at one and three months Cincinnati Children’s Hospital, Cincinnati, OH to ascertain the practical use of skills taught. Objective: In an effort to identify an institution’s Results and Conclusions: The class was offered publications, especially those resulting from National twice in August for a total attendance of 30 students. Institutes of Health (NIH)-funded research, are results The follow-up survey given at the end of one month of online searches by institution name as accurate, showed that 37% of the participants had used CINAHL comprehensive, and time-effective for library or PubMed, and at 3 months, usage increased to 47%. staff as lists of publications submitted by authors’ Likewise, the percentage of participants using the departments? quality improvement websites rose from 23% to 47%. Methods: Library staff conducted online searches of Intensive training appears to encourage participants MEDLINE, CINAHL, and Scopus at regular intervals to utilize the resources more frequently. The posttest throughout the year for publications listing our demonstrated that comprehension improved when institution in the Author Affiliation field. The results the 3-hour class was divided into 2 sessions. The were gathered in a database, and duplicates and false “Searching for Quality” class is now a part of the drops were removed. At the end of the fiscal year, nursing education and standards continuing education departments were also requested to submit lists of schedule for 2009. The 3-hour class is offered quarterly. publications authored by their faculty members during

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 55 154 157 Disaster Information Specialist: An Emerging Canine Genetic Testing: A Precursor to the Subject Specialty for Informationists? Human Personalized Medicine Marketplace? Cynthia B. Love, Technical Information Specialist, Kristine M. Alpi, AHIP, Director, William Rand Kenan, Disaster Information Management Research Center, Jr. Library of Veterinary Medicine, North Carolina State Specialized Information Services Division, National University–Raleigh Library of Medicine, Bethesda, MD; Colleen Cuddy, Question: How have companion animal genome AHIP, Deputy Director, Ehrman Medical Library, New projects resulted in more genetic testing and York University School of Medicine–New York; Tahirih personalized medicine for pets? There is a long history Fusscas, Reference Librarian, E. R. Stitt Library, of selective breeding and tracking of patterns of disease National Naval Medical Center, Bethesda, MD; Alicia prevalence in animal genetics. People permit DNA

Posters: Sunday, May 17 A. Livinski, Biomedical Librarian, NIH Library, National testing of canine samples for purposes that would have Institutes of Health, Bethesda, MD; Patricia Reynolds, ethical ramifications in humans. Director, Bishopric Medical Library, Sarasota Memorial Methods: Compare promotion of direct-to-consumer, Hospital, Sarasota, FL; Brittany Rice, Director, Medical clinical care, and research-oriented canine genetic Library, Suburban Hospital, Bethesda, MD; Alison E. testing through veterinary colleges and commercial Rollins, Reference and Instructional Librarian; Linda laboratories. Explore the role of registries such as the M. Spitzer, Head, Reference and Interlibrary Loan; Orthopedic Foundation for Animals, which licenses James A. Zimble Learning Resource Center, Uniformed DNA-based disease testing. Examine and synthesize Services University of the Health Sciences, Bethesda, growth of literature and websites about available MD canine genetic tests. Objective: Determine roles for librarians in providing Main Results: Canine pharmacogenetic investigations disaster information outreach to their communities include drug sensitivity testing for the mutant MDR1 and in responding to information needs for all-hazards gene. Instead of avoiding drugs such as ivermectin preparedness, response, and recovery. Describe the in known susceptible breeds, veterinarians can possible position titles (i.e., informationist, librarian, determine if a dog has the abnormal MDR1 gene. specialist, etc.) and duties of a “disaster information This test is available to owners who submit cheek specialist.” Assess the need for a national training brush samples by mail for analysis. DNA-based tests curriculum and certification program for librarians to screen for heritable diseases like progressive interested in disaster information. retinal atrophy permit decisions to be made about Methods: This project uses several methods to prognosis and future breeding, while testing for von address these issues. To start, six libraries are Willebrand’s disease allows for preventive practices experimenting with diverse projects to meet the in surgery on those dogs. DNA testing to identify disaster information needs of their parent institutions. dog breed composition and select for coat color are Groups to which librarians have been assigned as common. Even testing DNA in dog feces to identify informationists include major federal disaster planning misdemeanors is an option under discussion. and response offices; hospital emergency planning Conclusion: Dogs are a model for human disease committees; academic departments of disaster, studies. Lessons from canine genetic testing about humanitarian assistance, or emergency medicine; carrier status, risk, test interpretation, costs, and hospitals’ emergency partnerships; and research teams implications may presage the marketplace aspects of with disaster-related grants. A national discussion human personalized medicine. email list focusing on disaster information and monthly meetings of the project partners are underway to promote a community of practice and information sharing among interested librarians. Journal articles, news, and oral histories have been reviewed to determine current and historical involvement of librarians in responding to disaster information needs. In addition to feedback based on librarians’ experiences, methods may also include surveys and focus groups.

56 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Monday, May 18

Poster Session 2 Methodology: I conducted an environmental scan Monday, May 18, 1:30 p.m.–2:30 p.m. of web-based disaster-related grey literature. After selecting the site ReliefWeb.int for close inspection, 5 I manually reviewed over 2,775 available documents Language Fusions: Development of an Online to determine which fell within the guidelines outlined Multiple Language Consumer Health Information in NLM’s Collection Development Manual. I then Collection evaluated web harvesting technologies that would be Linda Ferguson, Senior Systems Librarian, useful for identifying resources, tracking changes, and Contractor; Loren Frant, Head, Health Information permanently collecting web-based materials. Products Unit, Reference and Web Services Section, Main Results: Of the available documents, I identified Public Services Division; US National Library of 115 items that should be considered for collection at Medicine, Bethesda, MD NLM; however, the location and evaluation of the set of Objective: This poster outlines the development, documents used in this study was very labor intensive. implementation, and successes of creating an online I considered page minder services and web harvesting collection of consumer health information in languages as possible ways in which resources could be both other than English and Spanish. identified and added to the permanent collection. Methods: Physicians, health clinic personnel, hospital Conclusion: Because some valuable resources librarians, and public librarians serve patients and are published or available exclusively on the web, patrons who seek health information in their native NLM’s current collecting practices may need to be languages. Spanish, Chinese, Korean, Russian, and augmented with technological solutions to ensure Vietnamese are among the most common languages current and future access to these materials. NLM will spoken by these patients. Despite the nationwide be conducting a preliminary study of the effectiveness demand, free online health information for the non- of using ArchiveIt, web harvesting software, to English speaking US consumer audience was difficult collect digital materials from the web. One of the to find. Now, however, the federal government and trial collections will include the disaster-related gray a number of national health organizations produce literature identified in this project. high-quality health information in languages other than English. The team collected these resources and 11 displayed them with their English equivalent in order MLA Members’ Social Software Use and Beliefs to serve the needs of consumers and health care Melissa L. Rethlefsen, Education Technology professionals alike. Staff selected free online health Librarian, Mayo Clinic Libraries, Mayo Clinic College information for the collection according to rigorous of Medicine, Rochester, MN; Task Force on Social quality guidelines. In preparing the collection, staff also Networking Software, Medical Library Association, researched language names and addressed technical Chicago, IL issues, such as the display of non-Roman characters. Objectives: To assess MLA members’ use of Web Results: The new collection debuted in May 2008. 2.0 technologies and their belief in the importance At that time, the collection contained over 2,500 links of these technologies to the association. To assess to consumer health information in more than 40 whether demographic factors influenced use of these languages covering nearly 250 health topics. technologies or the belief in their importance to the Conclusions: The multiple languages collection association. benefits people who prefer to read health information Methods: All MLA members were invited to in their native language. It also helps the information participate in an initial survey of Web 2.0 technology professionals and health care providers who serve use and beliefs in summer 2007. The survey utilized them. User feedback to date has been positive. Staff 5-point Likert scales to measure members’ personal will maintain the collection by regularly reviewing the and professional use frequency of individual Web content for linguistic and health accuracy and quality. 2.0 tools, including blogs, wikis, social networking The team will also evaluate additions to the collection software, web office tools, RSS, media sharing, and following the quality guidelines previously described. instant messaging. A 5-point Likert scale was also used to gauge belief in importance of each technology to the 8 association. The survey captured demographic data, Selective Sampling of the National Library of including library type, library size, and years of library Medicine’s Coverage of Disaster-related Gray experience. Use frequency and beliefs were analyzed Literature on the Web using descriptive statistics. Trends in demographic Emily J. Vardell, NLM Associate Fellow, Health influences on Web 2.0 technology use and beliefs Sciences Library, University of North Carolina–Chapel were demonstrated using a chi square test. All MLA Hill members were invited to participate in a repeat survey Research Questions: What is the current state of in summer 2008; this survey was designed to evaluate the National Library of Medicine’s (NLM’s) collection use and belief changes following a year of association- of web-based disaster-related gray literature? Once sponsored educational opportunities designed to new material has been identified, what is the best way improve Web 2.0 knowledge and skills. to “collect” the information? What place does web Results: Four hundred ninety-five MLA members harvesting have in the collection of gray literature? completed the summer 2007 survey, including 150

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 57 respondents from hospital libraries and 243 from 17 academic libraries. The largest percentage (n=193, Wikipedia-trica: A Library–Department of 39%) of respondents were members who had worked Pediatrics Collaboration for a Morning Report in libraries 21 years or more. Respondents’ libraries’ Wiki staff sizes varied, ranging from 1 person (n=91, 19%) to Laura K. Cousineau, Assistant Director and Associate more than 60 staff (n=46, 10%). Respondents felt that Professor, MUSC Library; David M. Mills, Chief blogs, RSS feeds, and wikis were the most important Resident; Sanjiv Pasala, Chief Resident, Department social software tools for the association. Blogs and of Pediatrics; David B. McCabe, Systems Engineer, RSS feeds were the most commonly daily or weekly MUSC Library; Medical University of South Carolina– used tools for both personal and professional use. Charleston Library type, library size, and years of experience Objective: Inspired by MLA ‘08, librarians began related to frequency of professional and personal social working with Web 2.0 applications to enhance our Posters: Monday, May 18 software tool use, as well as to the belief in importance residency education work. Could a wiki improve of each tool to the association. One hundred thirty- the teaching and learning environment during a two members completed the summer 2008 follow-up departmental morning report? Could a wiki offer an survey. extended learning opportunity by longer case follow up Conclusion: Data from both surveys were used to and expanding the experience to more learners? develop web materials and courses for MLA members. Methods: At the department of pediatrics goal-setting retreat, the librarian participated in morning report 14 planning with the chief residents. They decided to pilot Library on the Move and in the Know: How a a wiki that would create a catalog of cases presented Wiki-based Information Depot Facilitates Staff in morning report, record the discussions, post the Knowledge during and after an Extended Library chief resident’s teaching point presentation, post Relocation and Renovation Project related articles, and provide follow-up information on Wendy Wu, Information Services Librarian; Linda the case’s progress. The librarian presented the plan A. Draper, Information Services Librarian; Sandra to the systems engineer, who developed the wiki, I. Martin, AHIP, Interim Director; Shiffman Medical along with special forms allowing instant updates of Library, Wayne State University, Detroit, MI complex information, so that chief residents could Objective: To create an online, dynamic document quickly upload information immediately following repository for staff to create and access essential morning report. In addition to adding functionality, library information seamlessly during a two-year span, the wiki would be evaluated by its ability to improve while library operations move from a primary site attendance, allow more diverse case presentations, undergoing renovation to multiple temporary sites. increase learning by those unable to attend, and allow Methods: We evaluated several web-based and client attendings involved in the case but not able to attend tools and determined that Wetpaint (www.wetpaint. to add information about their medical decisions and com), a free web-based wiki platform, met our needs management of the patient. for quick and easy access to library-related information. Results: Full evaluation of the wiki is continuing. This web application, accessible to all staff from Functionality increases are being measured. Although any location, whether on campus or off-site, offers attendance counts are being recorded and will be password-secured administration, automatic archiving presented in this report, attendance at morning reports of all edits and editors, and user-cordial navigation. is now standing room only. The library is expanding Library staff can update information in real-time its use of the wiki for applications in other residency with minimal training or HTML knowledge. Speed, programs. The department of emergency medicine is keyword searching and browsing, and the capability using a library-developed wiki for their journal club, of cross-linking to our existing GoogleDocs and in which a librarian participates. The department of Meebo instant messaging (i.e., embedded MeeboMe nephrology has also expressed interest in collaborating gadget) are primary features making this format most with the library using wiki technology. As word of useful. This poster illustrates how a library utilizes the wiki spread, a librarian was invited to speak to Web 2.0 technology to empower employees, promote give a workshop on the use of wiki and other Web 2.0 collaboration, document library practices, and make technologies at the institution’s teaching society. library knowledge immediately accessible to all staff. Results: The wiki is a useful tool for library staff 20 to effectively communicate and collaborate on a Comparison of Librarian and Advanced Practice growing knowledgebase of information essential for Nurse Ratings of Depression Websites Using an optimal library operations (e.g., policies, procedures, Adapted Health Information Website Evaluation working documents, and troubleshooting FAQs). This Tool approach allows staff to efficiently and collaboratively Konstantina Matsoukas, Head, Reference, and create, share, edit, track changes, and search the Education Coordinator, Augustus C. Long Health documentation of essential library information Sciences Library; Sookyung Hyun, Associate during both transitional and routine operations, to Research Scientist; Myra P. Joyce, Programmer, continuously support the library’s best practices and School of Nursing; John T. Oliver, Reference and responsive service to library customers. Instruction Librarian, Augustus C. Long Health Sciences

58 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Monday, May 18

Library; Sapana R. Patel, Assistant Professor, Clinical redesigns, we hoped that analysis would help plan Psychology, Department of Psychiatry, College of for our specific content management system choice, Physicians and Surgeons; Leanne M. Currie, Assistant integration of Web 2.0 tools, and solutions for common Professor, School of Nursing; Columbia University, barriers. New York, NY Methods: With the goal of gathering information Objective: Librarians, clinicians, and nursing regarding website redesign practices in other informatics researchers collaborated to adapt an libraries, the web team designed a survey examining instrument that assists in evaluating online health the following aspects of the libraries’ websites: information. We conducted an evaluation study with demographics, design, support, content, barriers, two groups, advanced practice nurses (APNs) and maintenance, and future plans. This in-depth survey librarians, to compare their ratings of websites using was initially sent to a small sample of five to seven the adapted instrument. health sciences libraries with websites we either Methods: Researchers modified the original fifteen- admired or had recognized as implementing recent item DISCERN instrument that was developed “for redesigns. Following the original responses, we opened judging the quality of health information written for the survey to a larger selection of libraries maintaining the public on treatment choices” in order to enhance websites and examined overall trends. its utility and usability in evaluating web publications and websites. Modifications included expanding 32 the tool (renamed DISCERNPlus) to a thirty-item Playing with a Bad Deck: The Caveats of Card questionnaire that evaluates the quality of the content Sorting as a Website Redesign Assessment Tool of the website, as well as the presentation and delivery James Brucker, Instructional Design Librarian; Mark of that information. Ten librarian raters and ten APN Berendsen, Education Librarian; Linda O’Dwyer, raters independently scored five depression health Communications Coordinator and Education Librarian; information websites using DISCERNPlus. Ratings were Michelle Frisque, Head, Information Systems; Galter compared using descriptive and comparative statistics. Health Sciences Library, Feinberg School of Medicine, We examined whether the rater’s professional training Northwestern University, Chicago, IL had any effect on their application of the DISCERNPlus Objective: The ultimate goal of a card sort is to evaluation criteria. rearrange website navigation into categories that are Results: DISCERNPlus has 3 sections with 10 grouped by the consensus of all library users. This questions each: (1) publication reliability, (2) quality academic health sciences library utilized typical and of information for intervention/treatment choices, novel approaches to card sorting to discover the most and (3) web page/portal’s usability. Mann-Whitney-U effective approach for a multifaceted group of users, tests of 2 independent samples were used to analyze each with different online needs. the responses using SPSS. No differences were Methods: In preparing a user-centered redesign found between the APNs’ and librarians’ responses, of the website, the library employed a number of when comparing overall section averages across approaches to card sorting as an assessment and all 5 websites or when broken down by individual navigation-design tool, initially basing cards on existing website. However, 3 questions had statistically website navigation. User groups in an academic significant differences between APNs and librarians health sciences library (student, faculty, and staff) are (across websites): one question related to publication more diverse than those who participate in typical date of information (3.13 APN mean; 3.84 librarian card sorting exercises, demanding separate grouping. mean; P<0.023); one question related to description of Each user type created a different “ideal” navigation treatment risks (3.14 APN; 2.19 librarian; P<0.019); and scheme, leading to confounding results, even when one question related to graphic design (3.48 APN; 2.72 utilizing a standardized spreadsheet for data analysis. librarian; P<0.35). A new set of cards focused on semantics instead of Conclusion: Although some differences between direct navigation titles. The second round of sorting groups were found, overall there were no differences provided results that were more useful, yet still with such that either professional would be able to use an overwhelming amount of confounding data. An DISCERNPlus to evaluate websites with online additional card sort was created strictly for the in-staff information related to health care decisions. website redesign assessors themselves, designed as a consolidating data cypher, and a web-based user 29 survey subsequently contextualized the data. Library Website Redesigns: Research before Revision 35 Michele Malloy, Digital Resources and Services Adobe Dreamweaver: New Features to Improve Coordinator, Dahlgren Library, Georgetown University Your Library’s Website Medical Center, Washington, DC Adam R. Hudson, Web Services Librarian, Systems Objective: In planning for an upcoming website and Information Technology, University of Southern redesign, web team members expressed interest in California–Los Angeles examining the procedures followed by other libraries Objective: Demonstrate how to create portals for that had recently experienced significant redesigns. library user groups using the built-in JavaScript As a group relatively inexperienced in major website functionality of Adobe Dreamweaver CS3. The web

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 59 librarian in an academic health sciences library resources section by librarians. The overall goal of the used the built-in JavaScript functionality of Adobe project is to prepare medical students to effectively Dreamweaver CS3 for the creation of portal pages. serve multicultural patients both here in the United Methods: The library decided on the primary user States and abroad. groups it serves: students, clinicians, researchers, Methods: A survey was distributed to each of the and educators. The student group was further divided participants (n=19) in the joint DO/PhD program. Survey into the different types of students (e.g., medical, respondents were asked to provide feedback on the pharmacy, etc.). For each population, librarian subject value of available Spanish library resources and initial specialists submitted lists of targeted resources under training and to reflect on the Spanish training and their headings like databases, books, articles, web resources, fluency after each stage of the program. and others. Different user groups required different categories of resources (e.g., the category “protocols” 41 Posters: Monday, May 18 was included for researchers and the category Calculating Impact Factors: Promoting JCR, “images” for educators). The number of resources was Eigenfactor, H-index, Web of Science, and Google kept to a minimum to focus attention on the resources Scholar in an Academic Health Sciences Library most critical for each user group. After the resources Janet G. Schnall, AHIP, Information Management were identified, the web librarian placed them into Librarian; Leilani A. St. Anna, AHIP, Information lists on the websites for the user groups. The specific Management Librarian; Health Sciences Libraries, group’s resources were broken down into categories University of Washington–Seattle laid out in a user-intuitive format utilizing JavaScript Objective: Describe methods used to educate users on and CSS. The links to the portal pages were placed how to calculate impact factors using Journal Citation prominently in the navigation header on each page of Reports (JCR), Eigenfactor, h-index, Web of Science the library website. (WoS), and Google Scholar. Results: Feedback was gathered through Methods: This large, urban academic health sciences demonstrations and usability studies with both library center library serving six health sciences schools is staff and members of the targeted user groups. The receiving an increasing number of questions from feedback received was overwhelming positive. Staff our faculty, staff, and students on how to calculate members liked the layout of the pages and saw value the impact of a journal or their impact factor as a in being able to post materials from classes and researcher author. We created a web page describing workshops that the library teaches to these pages. Site different resources to use to calculate impact factors. users were impressed with the ease of navigation and This website first reports on the controversial aspects liked the fact that all the resources they needed were in of using impact factors. It describes using JCR or the one place, which eliminated the need to jump around Eigenfactor to calculate journal impact factor and the the site trying to locate resources. h-index, WoS, or Google Scholar cited references for Conclusions: The qualitative results demonstrate that calculating author impact. In addition to the website users respond well to the functionality offered by the creation, we also offer a session, “What Is Your new features and that it improves site usability and Impact?”, as part of our library liaisons’ fall marketing navigation. campaign. The presentation is tailored to the liaison’s individual department, can be mixed and matched with 38 other topics, lasts from fifteen minutes to one hour, Fusion of Culture, Language, and Medicine and can be presented in their department, such as at Elaine G. Powers, Director, Library Services, a regularly scheduled faculty meeting, or in the health VCOM Library; Sarah Zalud-Cerrato, Coordinator, sciences libraries in one of our computer labs. International Health and Appalachian Outreach; Edward Via Virginia College of Osteopathic Medicine– 44 Blacksburg Experiences as an Embedded Librarian Objective: The Edward Via Virginia College of Alison M. Konieczny, Health Sciences Librarian, Osteopathic Medicine offers an international and Ferris Library for Information, Technology, and public health fellowship program to medical students Education (FLITE), Ferris State University, Big Rapids, who have completed their third year in the doctor of MI osteopathy (DO) program. Students enrolled in the dual Objective: Encouraging students enrolled in online degree (DO/MS or DO/PhD) program must complete courses to effectively use library resources can be classes for the degrees and a three-month rotation to challenging. To increase the use of library resources Latin America, spending thirty days at the following and facilitate contact with a librarian for research sites: El Salvador, Honduras, and the Dominican assistance, librarians may wish to become actively Republic. Before students depart for the in-country involved in online classes. Course management experiences, they attend an intensive medical Spanish- systems such as Blackboard provide many routes for language course, receive an introduction to research librarians to interact with and provide information to methods, and attend sessions on library resources online students. available at both institutions. The classes and sessions Methods: The Ferris Library for Information, are a joint effort with the Spanish class taught by Technology, and Education (FLITE) serves a student the international missions staff and the information body of approximately 13,000 students. In Ferris State

60 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Monday, May 18

University, the allied health librarian is responsible for and even downloaded to an iPod. These programs acting as liaison to 9 allied health programs, as well as have been used for distance education students at our the college of pharmacy. Some allied health courses institution and have been given rave reviews by our that require extensive research are offered online. To users. Users have expressed that these tutorials are a facilitate the use of library resources in several of these quick and easy way for them to learn databases and courses, the liaison librarian acted as an “embedded that their method of delivery is very convenient. librarian” over 3 semesters, providing instructional 53 content and assistance in the courses. Two different Search Engines and Healthy Connections for roles in the course management system, Blackboard Consumers: A Prescription for Success! Vista, were assigned to the librarian: instructor/ Donna F. Timm, AHIP, Head, User Education; Dee codesigner or teaching assistant. Experiences in each Jones, AHIP, Head, Cataloging; Medical Library, of these roles, with online tools and technology, as well Louisiana State University Health Sciences Center– as overall experiences as an embedded librarian will be Shreveport discussed. Both opportunities and challenges will also Objective: Compare six health search engines based be examined. on the following criteria to determine which ones yield Results: Over several semesters, the role of the the best results for consumers: ease of navigation, librarian in the classes evolved. Students’ needs appropriate type of health information for consumers, and tendencies in the online environment became and search results derived from authoritative sources. more apparent with experience and led to crucial Methods: The following six consumer health modifications of content and timing of instructions. search engines were compared: Healia, Healthfinder, Providing succinct instructions at the point of need, Healthline, MedlinePlus, Medstory, and Yahoo! Health. without requiring students to navigate away from an Each search engine was evaluated on the basis of assignment, was an obvious need, and providing this the following categories: creator, description, major service resulted in improved student performance. features, navigation, deficiencies, timeliness and Conclusions: The roles as an instructor/codesigner quality of retrieved items, search interface and strategy, or teaching assistant had a significant impact on the and search results. Eight standardized search queries librarian’s ability to upload content into the courses were developed to test the search results of each and provide technical course design assistance. The search engine within the parameters stated above. role of teaching assistant is more limiting; however, it Results: Based on the analysis of our data, two is important to be involved in the courses to the extent consumer health search engines are excellent, three with which both the librarian and the instructor are are very good, and one is good in terms of meeting the comfortable. The primary challenge as an embedded criteria set forth in our purpose. librarian was finding adequate time for monitoring Discussion/Conclusion: The evaluation categories discussion boards and content development, but and standardized search queries provided an efficient overall the experience was quite rewarding. and effective way of comparing health search engines. This methodology could be expanded to evaluate other 47 types of search engines for a variety of populations. Think It’s Impossible to Find Cost-effective Screencasting Software? Say Aloha to Three 56 Free Programs and Their Applications in Library Incorporating a Theory and a Model into Public Instruction Health Training Evaluation Alan T. Williams, Education Services Librarian (Team Helena VonVille, Library Director, Library, School of Leader); Kristine M. Hughes, Education Services Public Health, University of Texas–Houston Librarian; Shannon D. Jones, Head, Outreach Objective: To develop a reliable public health training Services; Research and Education, Tompkins-McCaw evaluation survey that was theory-based for pre-, post-, Library, Virginia Commonwealth University–Richmond and two month follow-up. Objective: This poster will compare and contrast Methods: After a review of the research literature on the use of three free screencasting programs—Wink, both training and health promotion evaluation, the Screencast-O-Matic, and Jing—in library instruction author developed a pre-, post- and 2-month follow-up to find out which program is best suited for a medical survey to evaluate a training course that was presented library. via webinars. The Kirkpatrick 4-level evaluation model Methods: Wink, Screencast-o-matic, and Jing all have and the theory of planned behavior were used to a number of similar features but vary in their ease of guide the development of the survey instruments. The use and convenience, both on the part of the librarian Kirkpatrick model looks at reaction, learning, behavior, and the end user. These programs come in handy for and results. The theory of planned behavior looks at distance education purposes but can also be useful for social norms, attitudes, and self-esteem (confidence) answering on campus reference questions. Tutorials for as predictors of behavior intentions, which can then an array of databases can be quickly and easily created predict behavior. The Wilcoxon rank sum test was used and distributed using these programs. These tutorials for statistical analysis. can then be delivered to users via various methods

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 61 59 librarians can use the developed model to assist nurses PubMed’s New Automatic Term Mapping: Why in accessing and evaluating health information. You Might Like It and Why You Might Not Methods: Using the mixed-method, concept-mapping John D. Jones Jr., Head, Information, Research and methodology (Concept Systems), 25 community-based Outreach; Rhonda L. Altonen, Media Specialist; nurses from local public health agencies and K-12 Health Sciences Library, Anschutz Medical Campus, schools in Missouri participated in developing a model University of Colorado–Denver, Aurora, CO of information literacy. Nurses were asked to respond Objective: To convey the positive aspects and to the open-ended question “A source of information drawbacks of the new automatic term mapping (ATM) for my nursing practice is ...,” thereby developing a used in PubMed. comprehensive list of information sources used in Overview: At MLA ‘08, with the goal of making daily, frontline nursing practice in community-based PubMed searching more inclusive, the National Library settings. Using a final list of 57 statements, nurses Posters: Monday, May 18 of Medicine demonstrated new ATM, which broadens individually sorted the statements, grouping them the sensitivity of a search. While librarians searching into categories to create an 8-cluster concept map of PubMed often control searching by limiting to specific Information Literacy for Community-Based Nursing. In fields or using command language, it is critical that the final step of model development, each nurse rated librarians understand what happens when our patrons all statements on variables of importance, credibility, do the typical search from the PubMed search box and usefulness to create a hierarchical display from and how those results will be affected by this new high to low according to the three variables. The cluster ATM. Can the power of concept combination, Boolean map and ratings were reviewed by representative “AND,” compensate or control for the increased participants for interpretation and model refinement. sensitivity? Do your patrons write compound searches? Results: Category labels assigned to the clusters Does the new ATM dumb down the search or make real by nurse participants were community groups, improvements? You will need to decide. This poster professional organizations, health care providers, will take a closer look at the new ATM, help librarians educational tools, surveillance data, online resources, to understand what our patrons may be facing, and government-based resources, and state resources. All provide strategies for taking advantage of the positives nurses consistently rated five clusters (professional and reducing or removing the impact of its limitations. organizations, educational tools, surveillance data, Results: While ATM changes make PubMed search online resources, and state resources) as most seem more like Google, when and how phrases are important, credible, and useful. State resources, the kept together and broken apart seem inconsistent. central cluster, serve as a central concept relative to PubMed’s Help explains some of this but a layperson other areas of the map. Included in this cluster are basic is unlikely to read the Help or care. Laypersons just infrastructure services (i.e. the state health department, want it to work as they expect. While text searching is university extension, emergency services, state more Googlesque, the results presentation in reverse Medicaid, as well as librarians and library services). chronological order is counterintuitive to today’s The location of libraries and libraries as the centermost Internet searchers. point of the map indicates nurses viewed library Conclusions: How can we help the average person services as a connector to all other information sources use PubMed more efficiently? Probably the most on the map. These mapping results are useful when important thing is to teach patrons to search more than planning what information to present to practicing one concept (i.e., lung cancer treatment), regardless public health and school nurses with implications for of their use of proper Boolean logic. Laypeople pursue delivering this information effectively. assistance at the point of care or at public libraries, so collaboration between hospital/medical librarians 65 and public librarians is essential. Hospital and public A Longitudinal Cross-sectional Analysis of librarians must keep their PubMed searching skills Information Needs of Rural Health Care Providers up to date and be extremely familiar with Details tab Rick Wallace, AHIP, Assistant Director; Nakia J. coding. Carter, AHIP, Clinical Reference Librarian; Kefeng (Maylene) Qiu, AHIP, Clinical Reference Librarian; 62 Quillen College of Medicine Library, East Tennessee Mapping Information Literacy: Using Concept State University–Johnson City Mapping to Understand Nurses’ Sources of Objective: This longitudinal cross-sectional study was Health Information designed to give a picture of the Northeast Tennessee Louise C. Miller, Associate Teaching Professor, rural health care providers’ information needs. Sinclair School of Nursing; Rebecca S. Graves, AHIP, Methods: The population of this study was the health Educational Services Librarian III; Barbara B. Jones, care providers in Northeast Tennessee outside the Tri- Librarian III and Outreach Coordinator; MaryEllen Cities urban area. It is in the 15-county service area of C. Sievert, Professor Emeritus; J. Otto Lottes Health the East Tennessee State University Quillen College of Sciences Library; University of Missouri–Columbia Medicine Library’s outreach and includes no one from a Objective: To use concept mapping methods to community larger than 25,000. The names of physicians develop a model of information literacy for nurses were gathered from the Tennessee State Licensing practicing in community settings; to determine how Verification Database and personal knowledge of the

62 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Monday, May 18 librarians. The surveys were administered to registered Methods: A famous quote about history is, “Those nurses (RNs) from a list from the Tennessee Center for who cannot remember the past are condemned to Nursing. A P=0.05 was obtained. The questionnaires repeat it.” This poster will remind us of what was were sent out by mail with a self-addressed stamped occurring in public health and medicine during the time envelope. A cutoff date was set for 2 weeks for the of the exposition. One example is the typhoid outbreak return of the surveys. Surveys that came in after the on the exposition grounds and how to relate this to cutoff date were accepted up to 1 month. A cover letter current and future public health scenarios. Another was included to explain the purpose of the survey. The example will look at the public’s introduction to infant data were analyzed in terms of central tendencies and incubators. The exposition had its own hospital dispersions of distributions. The data are displayed in building, fully staffed by physicians and nurses. Were the report by means of frequencies and percentages. the incubators included in the hospital facility? No. Results: This study compared rural information needs Infant incubators were a part of the freak side show and practices in the same geographic area twelve years portion of the exposition known as “Pay Streak.” The apart. This has given valuable information as to how poster will show why this, in the long run, made sense the information needs and practices of this group have and how to apply this situation to health care today. Is changed. This study will enable the librarians to change it a fusion of the past with the present that will bring their outreach strategies to reflect the new reality. about improvements in the future? This poster will Conclusions: Our purposes as medical librarians do remind us to always remember our past. not change. However, the environment of our service Results: You can see a transition occurring in the changes constantly. Longitudinal cross-sectional practice of medicine when researching health care studies give the opportunity to obtain “snapshots” of a issues at the AYPE. Modern medicine was emerging in service environment to see how they change over time. the United States. But errors in public health and health care were still being made. For example, the public as 71 well as health professionals were often ignorant on the The Evolution of the Department of Veterans causes and prevention of many diseases, typhoid being Affairs Libraries: From Hoop Skirts to Hula Hoops a case in 1909 at the exposition. Another transition Linda J. Bennett, Chief, Library Service (142D), was demonstrated at the AYPE with the public display Richard L. Roudebush VA Medical Center, Indianapolis, of infant incubators. By taking the mystery out of such IN; Nancy A. Clark, Chief, Library Service (142D), medical equipment, it may have helped the public North Texas Veterans Healthcare System–Dallas; Diana better understand and accept emerging medical F. Akins, Chief, Library Service (142D), Bay Pines VA practices. To conclude, are we able and willing to look Healthcare System, Bay Pines, FL; Mary V. Taylor, at the historical record? Have we learned from public Chief Librarian, Medical Library (142D), VA Medical health and medical mistakes made a century ago? Will Center, Memphis, TN looking back provide us a means to a better future in Objective: Provide an overview of the evolution of the health care? Department of Veterans Affairs (VA) Library Services from the 1800s to the present. 77 Methods: As the VA has evolved over time, so too has Evaluating the Informationist in Different library service in the VA. The VA Library Network is one Settings in the Institution: The University of of the largest library networks in existence today. Based Missouri Experience on a systematic review of the literature combined MaryEllen C. Sievert, Research Consultant and with first-person interviews, this poster will show the Professor Emerita; Deborah H. Ward, AHIP, Director; evolution of libraries in the VA from the earliest period J. Otto Lottes Library Health Sciences Library; Kate of primarily providing bibliotherapy service to patients Anderson, Specialized Services Librarian (573), to the present of delivering just-in-time medical J. Otto Lottes Library Health Sciences and Zalk information to all medical staff employees, researchers, Veterinary Medical Libraries; Rebecca S. Graves, and patients. The ultimate goal of library service in the AHIP, Education Librarian, J. Otto Lottes Library VA remains to support care “for him who shall have Health Sciences Library; Brenda Graves-Blevins, borne the battle.” Science Librarian, Ellis Library; E. Diane Johnson, AHIP, Head, Information Services; Caryn Scoville, 74 Librarian; J. Otto Lottes Library Health Sciences Library; The Alaska Yukon Pacific Exposition of 1909: A University of Missouri–Columbia Centennial Look at Why a Fusion of the Past with Objective: To evaluate and modify informationist the Present Will Shape Our Future programs in different areas of the campus in such Colleen M. Weum, Acquisitions and Collection a way that each program reflects the needs of its Management Librarian, Health Sciences Library, users. To evaluate these programs to (1) ensure that University of Washington–Seattle they meet the users’ needs and (2) provide data to Objective: Can the 1909 Alaska Yukon Pacific demonstrate to faculty and administrators the value of Exposition (AYPE) be a source of heath care the new services information today? Do centennials provide an Methods: We have developed four informationist opportunity, give us permission, to reflect on our past programs in different areas of the campus, and a fifth in order to apply it to our future? is being developed. The first two programs were much

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 63 alike and provided the model for later programs both in of the team’s success was the addition of a part-time, the activities of the program and the evaluation. Even library student intern who devotes fifteen hours per so, when the report of the evaluation of these programs week to the project and keeps the team on track. It is was completed, the analyses of the data were different. recommended that if a similar approach is used at a The third program was modeled on these two but was different institution that one of the team members fills developed after a series of focus group interviews. this role. For the evaluation of this program, we will again use focus groups and will probably supplement it with a 83 short survey. The fourth program was not particularly Transitioning to a “Distant” Library successful and will be evaluated through an interview Mark MacEachern, Liaison Services Librarian; Carol with the appropriate administrator. When the fifth Shannon, InfoPoint Associate; Patricia Anderson, program settles, we shall look at the users and design a Emerging Technologies Librarian; Health Sciences Posters: Monday, May 18 fitting evaluation. Libraries; University of Michigan–Ann Arbor Results: The data from a single department have Objective: To demonstrate how health sciences been evaluated and indicate that the impact of library librarians can continue to support an academic user resources on patient care is high. community after the consolidation of a library and its collection. 80 Methods: In 2008, the library located in the dental Disaster Preparedness Informationist: A Team school closed its doors to the public for the final Approach time and merged with the university’s more distant Colleen Cuddy, AHIP, Deputy Director; Karen medical library. The closure of this small library and the Brewer, AHIP, FMLA, Director; NYU Health Sciences consolidation of its physical collection represents an Libraries; Miguel Figueroa, Network Services increasing trend in health sciences librarianship. This Coordinator, National Network of Libraries of Medicine, poster will not only describe the library’s transitionary Middle Atlantic Region; Emily Molanphy, Web activities, but also outline the mechanisms put into Services Librarian; Stuart Spore, Associate Director, place to ensure that the off-site library continues to Library Systems; Richard McGowan, Research support the clinical, research, and curricular needs of Librarian; Carol Swain, Disaster Informationist Intern; the dental community. These activities include (among NYU Health Sciences Libraries; New York University others) a survey distributed to elicit feedback, a party Langone Medical Center–New York thrown to introduce the dental community to their new Objective: This poster will present how a team of library space, and a liaison librarian directly involved librarians from an academic medical center provided in the dentistry curriculum and curriculum committee. services, resources, and expertise to fill the role of a Future activities will also be described. disaster preparedness informationist to the medical center community. 86 Methods: The poster will list the members of the Adjusting Flight Plans in Midair: Taking Off with team and each member’s responsibilities, discuss a New Clinical Informationist Program how the team communicates and provides services Sheila Green, Clinical Informationist, Information using a variety of methods such as wikis and blogs, Services; Deborah Halsted, Associate Director, Public and share outcomes from the experience. Outcomes Services and Operations; Elizabeth Eaton, Executive include providing research assistance to hospital Director; HAM-TMC Library, Houston Academy of emergency management committees and grant- Medicine-Texas Medical Center–Houston funded interdisciplinary researchers, creating a course Objective: To describe the take-off of a new clinical on disaster information resources for librarians, and informationist program and the adjustments that developing a local disaster preparedness resource were made as assumptions were challenged and collection. In addition, the poster will show the circumstances changed. integration of the team’s efforts with the National Methods: The authors will briefly describe the Library of Medicine-sponsored Disaster Preparedness initiation, planning, and implementation of a pilot Informationist Project. clinical informationist program for an internal medicine Results: The team approach has been successful. group of residents, attending physicians, and medical Team members sit on key committees at the medical students at a county teaching hospital. Just as flight center including the emergency management team. plans change due to weather, ground conditions, or air Team members also provide research assistance to traffic, the clinical informationist take-off speed, tools, the agents of opportunity grant and the large-scale funding, and processes were all adjusted in this first emergency response team. Additionally, the team year of operations. developed an online class on disaster resources offered Results: The program has been funded for the next via the National Network of Libraries of Medicine, year, feedback from residents and faculty has been Middle Atlantic Region. very positive, physicians advocate to their teams to Conclusion: We are entering a second year of study use the informationist, the new chief resident assumes but have already determined that there is a need for a the informationist’s participation in morning report, disaster preparedness informationist at our institution and plans are being reviewed to fund additional and that a team can fill this role. However, a key factor informationists to work with other groups.

64 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Monday, May 18

Conclusion: Solid planning is crucial for any program their priority, and milestones; a roadmap that tracks to take off, but flexibility to adjust to circumstances and the progress of the project; a timeline that provides take advantage of opportunities can bring any flight to a historic perspective; a wiki for documentation; and unexpected heights. control of roles and permissions. In addition, Trac interfaces with Subversion, an open source version 92 control system the library uses for code management. Results of a Survey on Organizational Flattening in Academic Health Sciences Libraries 101 Heidi Nickisch Duggan, Associate Director; James Fusion from Confusion: Using Workflow Analyses Shedlock, AHIP, FMLA, Director; Stephanie Kerns, to Examine Consolidation of Technical Services Head, Education and Outreach; Galter Health Sciences Functions of a Medical Library and a General Library, Feinberg School of Medicine, Northwestern Academic Library University, Chicago, IL Tina Kussey, Director, Collection Development and Objective: The purpose of this poster is to determine Acquisitions, Bailey Howe Library; Jeanene Light, the current status of organizational flattening in Library Associate Professor, Dana Medical Library; academic health sciences libraries, and analyze its University of Vermont–Burlington impact, if any, on leadership development among Objective: In September 2007, a working group was middle managers. Organizational flattening is defined created to examine the technical services functions as fewer managerial layers and is described in and workflows of two autonomous libraries in the relation to hierarchical library structures. Flattening same university. The group conducted a data-driven is a relatively new structural adjustment in academic investigation to determine which processes might medical libraries and one that reflects the practices of be combined to meet the demands of the libraries’ some companies in corporate environments. constituents in a changing environment. Methods: The survey probes whether new Methods: The university has two libraries: one serves technologies and a sophisticated technological a general academic audience and the medical library communication environment, budgetary serves the health sciences university community considerations, or other concerns promote the desire and an academic hospital. The technical services for flat organizations. In addition, the authors survey departments (TSD) include acquisitions, cataloging, library directors, personnel librarians, and middle bindery, collection development, and serial processing. managers on the value of organizational titles; Each library has a separate TSD. The technical services their use, relation, and impact on library structures; working group (TSWG) gathered data and information and whether titles have an impact on staff career about current processes, such as production statistics, advancement. The authors will report the results FTEs engaged in the activity, and associated systems of a review of academic health sciences libraries’ and contracts, for each function in each library. As organizational structures over time and mark any part of its information gathering, the TSWG took into evidence of structural flattening. account similarities and differences of the libraries and consulted with interested and expert colleagues. 95 Finally, the TSWG developed scenarios that examined Software Solutions for Managing Collaborative a range of options to improve efficiency and Projects effectiveness. Regular updates of the group’s progress Steven Hunt, Librarian; Jeremy Prevost, Technical were posted to the internal university libraries blog. Consultant; Michelle Frisque, Head, Information Results/Outcomes: The TSWG posed several Systems; James Brucker, Instructional Design possible scenarios in each functional area, enumerating Librarian; Mark Berendsen, Education Librarian; the advantages and disadvantages of each. Critical Linda O’Dwyer, Education Librarian; Galter Health points and recommendations included: Sciences Library, Feinberg School of Medicine, • to create a university libraries collections Northwestern University, Chicago, IL management division serving the needs of all library Objective: To demonstrate the usefulness of project constituents by centralizing materials processing management software in undertaking complex, • to establish a serials access management unit to focus collaborative library projects. increased energy on e-resources by shifting existing Methods: In transitioning from a solo-coder website serials staff to emerging needs to one involving input (both content and code) from • to enhance courier service to ensure seamless user several people, it became apparent that the process access to collections would drift into chaos without some method of • to identify and provide access to hidden or unique organizing and monitoring the work of all the parties collections involved. The solution arrived at was the employment Conclusion: The TSWG report was submitted to of the web-based, open source, project management the dean of the university libraries, and several key software, Trac. Trac’s features include: a ticket-based recommendations are in the implementation phase, issues tracker to assign tasks to the appropriate party including the bold recommendation to change the and keep track of their status; a report generator that organizational structure of the university libraries. displays tasks by their status (pending, done, etc.),

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 65 104 the point of contact’s APO address and delivered to A Half-day in the Life: Reaching Out to the medical facility by the embedded medical training Nonmedical Academic Librarians teams for immediate use. April L. Colosimo, Liaison Librarian; Jill T. Boruff, Results: As of November, 2008, over 16 tons of Liaison Librarian; Life Sciences Library, McGill medical textbooks and journals have been sent to over University, Montreal, QC, Canada a dozen US Air Force, US Army, and US Navy bases Objective: To reach out to nonmedical librarians in the throughout Afghanistan and Iraq. As of February 2009, thirteen branch libraries of the university and improve Providence Saint Joseph Medical Center in Burbank, awareness of the health sciences collections, services, CA, has sent approximately 725 pounds of materials. and unique user groups. The goals of outreach West Hills Hospital and Medical Center in West Hills, activities are to promote communication between CA, has sent approximately 300 pounds of materials. branch libraries and to equip librarians to better serve Materials have been distributed to classified and Posters: Monday, May 18 individuals working across disciplines and individuals unclassified locations, benefitting over 10 hospitals using the system-wide chat reference service. and 4 medical schools. OML has grown from a local Methods: A half-day workshop was designed with to a national effort with a website and blog that nonmedical academic librarians in mind, beginning includes donation procedures. This collaboration has with an outline of the medical school curriculum had a significant impact on the medical education in and a discussion of the information needs of the Afghanistan and Iraq. different user groups, such as medical residents, nurses, and other health professionals. Librarians 113 are also introduced to the basics of evidence-based Symbolizing the Library’s Value: Designing a medicine. The workshop includes an overview of the Logo for an Academic Medical Library resources that medical librarians use every day, and the Emily Molanphy, Web Services Librarian; Colleen participants get hands-on practice with Ovid MEDLINE, Cuddy, AHIP, Deputy Director; NYU Health Sciences PubMed, and consumer health resources. Plenty of Libraries, New York University–New York time is allotted for socializing throughout, and this fact Objective: This poster shows how the New York is highlighted in the invitation to participate. At the start University (NYU) Health Sciences Libraries worked of the workshop, participants are quizzed to determine with a graphic designer to design a logo that improves knowledge and misconceptions about the life of a the library’s image and user awareness of its services. medical librarian, and the workshop concludes with an The authors show the steps in adopting a logo, present evaluation form. information about what makes an effective logo, and tie this together with the larger theme of library marketing. 110 Methods: The poster takes the form of a case study Operation Medical Libraries: Medical Librarians examining our experience, starting with unsuccessful Supporting Our Troops attempts to draw a homegrown logo. The process Lisa A. Marks, AHIP, Supervisor, Library Services, continued through interviewing a designer and Health Science Library, Providence St. Joseph Medical brainstorming with her. The library evaluated Center, Burbank, CA; Ellen Aaronson, AHIP, Medical preliminary designs, refined them, then selected a final Librarian, Medical Library, West Hills Hospital Medical version that will be featured on the library’s redesigned Center, West Hills, CA website. The poster is chiefly visual, using the evolution Objective: In 2007, the organization was contacted by of our logo to inspire librarians to consider how their an alumnae serving in the US Army to explore ways in libraries can be symbolized in the minds of users. which the medical school and hospital libraries in war- Results: The logo choices were judged in an all-staff torn Iraq could be repopulated with current reference poll. Many respondents expressed a wish for a more materials. Similar requests came from Afghanistan. obvious depiction of an object related to health and/or Methods: The service started a grassroots effort via computing. An informal poll of medical school faculty cyberspace. In April 2007, the organization sent an revealed a preference for traditional library imagery. email to 2,000 alumni seeking donations of medical The authors mention the difficulty of portraying textbooks or journals. Ensuing professional networking concepts like “knowledge” and “health” in a logo created a partnership between local medical schools, and provide a look at some common logo motifs in physicians, hospitals, and medical librarians with the medicine and libraries. The qualities of a good logo are Medical and Nursing Corps representatives of the presented through examples of famous brand marks. US military. Medical librarians publicized the efforts Conclusions: The logo project gave the NYU Health through local campaigns, MLA chapter newsletters, Sciences Libraries an opportunity to alert users to its posters, fliers, and a kick-off in April 2008 during reorganization. Working with a graphic designer offered National Library Week. Guidelines included books choices that were stronger visually than the motifs dated from 2000 and journals dated 2005 forward. devised by librarians on their own. Ultimately, the logo Monetary donations for shipping costs were also was a compromise between the complex ideas the sought. Materials were sent directly from the US library wanted to project and what could be depicted program participant through the US Postal Service to recognizably in a logo format.

66 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Monday, May 18

116 Methods: Our advocacy program started in 2004 To IRB or Not to IRB: Librarian Perceptions and with a letter writing campaign on the value of hospital the Realities of Involvement with Institutional librarians to hospital administrators. Since that time, Review Boards we have instituted new funding options to support a Carlos I. Rodriguez, Medical School Liaison, variety of activities in libraries; expanded our advisory Biomedical Library, University of Pennsylvania– structure to include opportunities for more input from Philadelphia hospital librarians; conducted site visits; developed Objective: The goal of librarian involvement with new course offerings and methods of delivery; institutional review boards (IRBs) is to: (1) be an provided promotional materials for local events; integral support resource for the IRB process, (2) promoted the development of emergency continuity create awareness of library resources and services, to service and buddy plans; conducted webinars on (3) understand the function of IRBs in the research topics of interest; added a regional blog, chat service, process, and (4) explore new roles for librarians beyond and redesigned website for more timely updates on the library walls. products and services of interest; and began tracking Methods: Eight IRBs, administered by the office of unfunded outreach activities. regulatory affairs (ORA), meet every month for two Results: We have not measured our impact hours. These meetings evaluate the ethics, efficacy, systematically but report on 2 years of activities. One and safety of new and ongoing research protocols. A hundred three support letters were sent to hospital library presentation was made to the ORA highlighting administrators. Fourteen of the 35 members on our relevant resources and describing potential roles 6 advisory committees are hospital librarians; 4 chair for librarians in support of IRBs. The proposal was committees. Forty projects were lead by hospital enthusiastically received, and librarians were asked librarians. Eight visits were conducted. New courses to join IRBs. Eight librarians volunteered, received IRB on patient safety, technology advances, and health training, and were appointed to a board for two years. literacy and 6 webinars on specific topics of interest They were classified as either scientist or nonscientist were offered. Thank you letters were sent to 4 hospital IRB members. A week prior to a board meeting, librarians for unfunded outreach activities, reaching librarians received packets of new and continuing 1,400 individuals. Activities at the local and chapter protocols to review and critique. Depending on the level for professional development were funded. Over subject matter and number of protocols to review, 20% of all regional outreach activities included hospital meeting preparation time varied between twenty to libraries. forty hours per month. Conclusions: Through our decentralized committee Results/Outcome: Librarians learned how IRBs structure and varied communication methods, we will function in the research process and gained a better continue to generate new ideas on ways to advocate understanding of current research at the university. for the value of hospital libraries in their institutions. Librarian roles changed from a supportive one to Flexible programs to meet the changing needs of service as protocol reviewers and voting members. The hospital librarians are key. role transformation was an important recognition of librarian contribution, but large time commitments and 122 some discomfort with reviewer responsibilities coupled Fusion of Librarians and Docs for Health with regular job obligations resulted in over half of the Brenda M. Linares, NLM Associate Fellow; Yanira librarians resigning or not renewing their positions. Garcia-Barcena, Senior Reference Librarian, Nevertheless, librarians made connections with board Reference; Suzetta Burrows, AHIP, Director, Library members and researchers, gained knowledge of the Operations; Mary Moore, Executive Director; Louis university’s research programs, and increased their Calder Memorial Library, Miller School of Medicine, visibility in the research community. University of Miami, Miami, FL Conclusion: Time requirements of an IRB and job Objective: To provide medically underserved obligations are important factors for librarians’ consumers in a large multiracial, multilingual tri-county continued participation on IRBs. Also, librarian roles area an introduction to trustworthy health information must be clearly defined prior to joining the boards. resources, such as MedlinePlus and MedlinePlus en Understanding of the research evaluation and español. To improve medical student knowledge of review process has led to the identification of new and experience with patient information sources and opportunities for librarians to explore and develop. enhance the visibility and value of the library. Methods: An academic health sciences library 119 received an award to partner with public librarians at A Regional Advocacy Program for Hospital eight well-established, medical-student-run annual Librarians health fairs. Promotional and informational materials Janice E. Kelly, Executive Director; Toni C. Yancey, were procured or created and customized for the Outreach Coordinator; National Network of Libraries of primary ethnicities at each health fair. The health Medicine, Southeastern/Atlantic Region, University of sciences librarians met with the medical student Maryland–Baltimore leaders before and after each fair to evaluate and refine Objective: To support and increase the visibility of the process for integrating health information sources hospital librarians in their institutions and communities. into the health care screening and follow-up activities.

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 67 In addition, evaluation forms were distributed to assignments, and BlackBoard sites. The librarian has participants and analyzed. developed a health studies research guide using wiki Results: By collaborating with medical students and software, contributed a book chapter on health studies public librarians, we created a network that supports research to a faculty textbook project, and participated and promotes access to consumer health information. in interview lunches for a new faculty hire. After Our mission, to proactively reach our multicultural bringing the National Library of Medicine “Against the population, was successful because the public was Odds” global health exhibit to the attention of faculty, receptive to information on MedlinePlus and the the librarian accompanied three classes on a joint field importance of quality information from authoritative, trip to Bethesda. This “new” role has now become an noncommercial sources. However, our mission to established one at our institution. demonstrate MedlinePlus to the population and teach the medical students to use the Information Rx pads 125 Posters: Monday, May 18 needed modification. In health fairs later in the project, Fusing Librarians into the Georgetown University the focus turned to instructing health care providers School of Medicine’s Preclinical Advising at the fairs in MedlinePlus and incorporating the Program Information Rx pads into their patient interactions. We Jett McCann, AHIP, Director, Dahlgren Memorial will continue to participate in health outreach to foster Library, and Associate Dean, Knowledge Management, well-informed, health care providers and promote Dahlgren Memorial Library; Joy Phinizy Williams, awareness by multicultural populations of quality Associate Dean, Students and Special Programs, consumer health information, such as MedlinePlus. School of Medicine; Laurie W. Davidson, Assistant Director, Education Services; Jeanne Larsen, Assistant 124 Director, Research Support; Douglas L. Varner, AHIP, Outreach to an Undergraduate Health Studies Associate Director/Chief Biomedical Informationist; Program Dahlgren Memorial Library, Georgetown University Theresa S. Arndt, Associate Director, Research Medical Center, Washington, DC; Jeanette Calli, and Instructional Services, Waidner-Spahr Library, Program Manager, Careers in Medicine, Association of Dickinson College, Carlisle, PA American Medical Colleges, Washington, DC Objective: We identified an opportunity for outreach Objective: This poster will describe the participation when faculty proposed a new interdisciplinary health of librarians at Dahlgren Memorial Library (DML) in the studies program at the undergraduate college level. preclinical advising program developed for medical Our goal was to proactively involve a medical librarian students at Georgetown University School of Medicine early in the program planning process to increase the (SOM). Preliminary research reveals that participation opportunity for cooperative collection development and by librarians in this critical program is unique to infused information literacy instruction. Georgetown University. Currently, four librarians at Methods: Our health studies program involves DML serve as advisors. sixteen faculty teaching forty courses in ten academic Methods: SOM formalized their preclinical advising departments ranging from biology to psychology program in 2001; until recently, all advisors were to history. Additional service learning and fieldwork clinical faculty. The program is composed of twenty opportunities are offered. Thus outreach to this group advisors represented by a cross-section of faculty, has wide impact across our college population. All administration, staff, and librarians. Each advisor health-related undergraduate courses are in high is assigned ten first-year medical school student demand by students. Many of these same students advisees who are followed throughout their four years. go on to medical school or graduate work in public Advisors support student’s academic, professional, health and related fields. Outreach to this new program and personal development. All advisors, regardless of was a natural fit for a medical librarian. Building on their primary role in the institution, have equal status our existing outreach program, the librarian offered a and advisory responsibilities. Throughout the year, suite of services to the health studies faculty, including advisors participate in training sessions providing specialized instruction for faculty and students information on advising techniques and challenges, (PubMed, POPLINE, evidence-based medicine basics); new curriculum, financial aid, and the use of the research consultations; a wiki-style research guide; Association of American Medical Colleges Careers in relevant collection development (journals, books, and Medicine website. Advisors and students are required films); and proactively alerts faculty to relevant health to meet twice during medical school orientation and news and new information sources. twice individually each semester. Beyond these initial Results: By proactively approaching faculty, we requirements, students and advisors determine their successfully established an ongoing role for a medical on-going relationships as the students progress librarian during the formation of a new undergraduate through medical school. program. The librarian was invited to join the faculty Results: The library is considered a core component steering committee and is listed on the program of the medical school and plays an important role in website. She has taught sessions in the introductory the educational experience of the students. Librarians course, the senior seminar, and seven other health possess a unique knowledge of the medical school studies courses. Many faculty refer students for experience and have the potential to serve in an research consultations, and list the librarian on syllabi, effective advisory role for the students. Indirect benefits

68 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Monday, May 18 for librarian participation in the advising program one year. information services departments operated include enhanced visibility for the library and a better as a team, providing staff with a working model of an understanding of student curricular life and associated effective information commons. needs. Librarian collaboration with students, who represent an important user constituency, provides 131 valuable insight into how the library can integrate Informatics Infusion to Enhance Day-to-day strategically into curriculum and facilities planning. Reference Work Nancy Calabretta, Reference Librarian, Camden 128 Campus Library, University of Medicine and Dentistry From Traditional University Information Support of New Jersey–Camden; Janette Pierce, Public to a Focused Health Sciences Information Services Librarian, Health Sciences Library at Stratford, Resource: How to Develop a Novel Information University of Medicine and Dentistry of New Jersey– Program by Capitalizing on an Existing Stratford; Marie K. Saimbert, Information and Infrastructure Education Librarian, George F. Smith Library, University Edward Donnald, Health Sciences Librarian; Janice of Medicine and Dentistry of New Jersey–Newark; Swiatek-Kelley, AHIP, Associate Director; Arnold Yingting Zhang, Information and Education Librarian, Bernhard Library, Quinnipiac University, Hamden, CT Robert Wood Johnson Library, University of Medicine Objective: A new graduate school library was planned and Dentistry of New Jersey–New Brunswick for a liberal arts university with a strong health sciences Objective: The Reference Librarians Informatics Group program. This presented the opportunity to enhance (RLIG) aims to be innovative in its approach to infusing library support for the expanding health sciences informatics principles to enhance day-to-day reference program using a multidisciplinary approach. These at the University of Medicine and Dentistry of New services would be offered to upper-level undergraduate Jersey (UMDNJ), a medical university with four diverse and graduate health sciences students and faculty. campuses. Methods: The university was committed to the Participants: Reference librarians and library staff growth of its health sciences programs. To support interested in reference activities. that goal, they hired an associate director with health Methods: RLIG includes a representative from each sciences librarianship experience to plan a library for campus library. The group created a presence in the a new graduate facility. As the library is part of the university portal as a subgroup of the main university information services department, the associate director libraries staff group to share foundation documents researched information commons models. A health such as the RLIG mission and meeting calendar. A sciences librarian was hired to develop an embedded folder scheme was set up for reference staff to view librarian program and expand resources for the school or share documents relating to reference work such of health sciences. The health sciences librarian as in-house tutorials. Reference staff chose to join the coordinated a collaborative effort with media services, group after receiving an introduction from an RLIG information services, academic technology, and library campus representative. RLIG facilitates sharing of staff to implement a handheld resources program for mutual concerns and addresses challenges of day-to- physician assistant faculty and students. The health day reference work across all campuses. Members sciences librarian also implemented a unique online analyze reference data from each campus to learn how tool, LibGuides, customized resource guides for reference functions and to look for ways to use relevant physician assistant and graduate nursing programs. technology to advance the delivery of reference Further outreach to the populations was conducted services. Because informatics is more than information with information fluency instructional sessions, technology, RLIG facilitates sharing information from customized to faculty requests. all campuses so as to enhance the reference experience Results: This project helped the university achieve for staff and patrons seeking reference services. one of its strategic goals as well as cultivate a stronger Results: Gained insight regarding the structure of relationship between the university administration and reference on each campus; integrated select reference the library. It brought together several departments— services across campuses (i.e., multi-campus EndNote university librarians, media services, academic Support Team); propelled infusion of technology into technology, and information services—and encouraged reference work and generated viable ideas to enhance them to extend the outreach model to other reference staff quality of life; enhanced communication disciplines. This partnership illustrated the success of between reference staff across campuses; supported multidisciplinary efforts and demonstrated the efficacy use of Web 2.0 tools such as blogs to achieve the of the information commons model now planned for goal of sharing reference tools and instruction best the new facility. practices; fostered mutual understanding between Conclusions: Faculty and student feedback suggests reference staff on different campuses and library that efforts are indeed focused on information needs administrators; highlighted emerging issues, points, in the school of health sciences. By leveraging the and themes in local reference work. existing library network and the university information Conclusion: Informatics provides tools to meet systems, the health sciences librarian constructed a the challenges of providing reference services in successful outreach program and tailored resources to a university with four diverse campuses located meet information needs for this population in less than throughout the state. RLIG uses these tools to assist

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 69 reference staff across campuses in connecting, from print publications to website content. However, communicating, and integrating services for the variety the application of the brand vision was just one of users served. of a number of strands in the library’s overall communications strategy. 134 Methods: Once the brand vision was delivered to the Reference at Your Fingertips: Fusing New library, it was clear that the job of implementing this Technology with Point of Contact Service and the library’s broader communications strategy Ryan Harris, Reference and Research Services would require the focus of a dedicated individual. Librarian; Tierney Lyons, Head, Reference and A new position of communications coordinator Research Services; Health Sciences and Human was created, responsible for print and web content Services Library, University of Maryland–Baltimore creation, maintenance, and oversight, as well as Objective: During a library renovation, the reference promotion of the library’s services and resources. Posters: Monday, May 18 desk and forty public computers were displaced from The communications coordinator serves as editor- the main service floor. During this time, we launched in-chief for the library’s website, print publications, a new technology allowing reference staff to be more and all outgoing communications to the library’s user accessible to patrons in the library, particularly those community. Other duties include the creation of style working on other floors than the reference desk. guidelines and website standards, staff training and Methods: Working with the library’s information support in the use of the brand vision and templates, technology (IT) department, we created software for and the implementation of a marketing plan, starting the public computers incorporating a desktop icon. This with the promotion of the library’s redesigned website program is referred to by library staff as Quick Help. and continuing with applying the library’s brand A home-grown alert program installed on reference to notepads, folders, pens, mugs, flash drives, and desk computers works in conjunction with Quick Help. clothing. When a patron clicks on the Quick Help icon on their computer, they are prompted to confirm that they 140 would like assistance. An alert message then appears Using Personas as a Tool for Developing and on all reference computers simultaneously. The alert Refining Library Services message indicates the computer number where the Gretchen Arnold, AHIP, Director; Daniel T. Wilson, help is requested, as well as time of request. Computer Associate Director, Collection Management and numbers indicate the floor and location of patrons Access Services; Patricia S. Vaughn, Education needing assistance. This call button enables us to offer Librarian; Andrea S. Horne, Associate Director, in-person attention to patrons on all five floors. Information Services; Bart Ragon, Associate Director, Results: Due to Quick Help’s success during the Library Technology and Development; Claude Moore renovation, we continue to offer this service via all Health Sciences Library, University of Virginia Health public computers. Quick Help is used frequently, and System–Charlottesville; Melody M. Cash, Doctoral questions are as wide-ranging as the ones we receive Candidate, Curry School of Education, University of through other service points. We now double-staff the Virginia–Charlottesville; Sandra Pelletier, Research reference desk facilitating faster service to the upper Assistant, Department of Family Medicine, University floors, but it is also used by patrons near the reference of Virginia Health System–Charlottesville; Wendy desk on the first floor. Patrons like it and needed no F. Cohn, Associate Professor, Department of Public training or encouragement to use it. Use of the service Health Sciences, University of Virginia–Charlottesville varies from month to month, with Quick Help being Objective: Develop “personas” that represent the used most often during months that coincide with needs and behaviors of library patrons to create, refine, the beginning of academic semesters: January and and market library services. Personas are descriptions February or September and October. These 4 months of invented people based on extensive data collected account for 49% of all Quick Help transactions in 2008. from real users. Personas are used in the business The majority of Quick Help questions are informational. world by usability experts and information architects This trend is consistent with other methods of our to better understand the behaviors and motivations of patrons’ inquiries. consumers. Methods: In-depth interviews were conducted with 137 targeted academic health sciences library users, Creating a Communications Strategy: Brand namely, clinical and research faculty and nurses. An Vision, Promotion, and Clarifying the Library’s interview script incorporated questions about users’ Message (1) knowledge of existing resources and services, Linda O’Dwyer, Communications Coordinator and (2) utilization of resources and services, and (3) Education Librarian, Galter Health Sciences Library, information-seeking behaviors and preferences for Feinberg School of Medicine, Northwestern University, using and learning about resources and services. Chicago, IL Also included were questions designed to add a Objective: Recently, the library revamped and personalized layer to the results by addressing more revitalized its graphic identity to create a cohesive personal and motivational factors such as work-life look and feel. This year, we have worked to apply the challenges and frustrations. Interview data were brand vision to all of the library’s communications, analyzed by content analysis to identify themes to

70 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Monday, May 18 be used in the development of the archetype user Objective: To infuse the library’s role in research personas. compliance. To track institution’s publications for compliance with the National Institutes of Health 143 (NIH) public access policy using PubMed and to create Institutional Repository Access Patterns of a notification system to alert authors of possible Nontraditionally Published Academic Content: noncompliance. What Types of Content Are Accessed the Most? Methods: Without an institutional repository, it is Philip J. Kroth, Biomedical Informatics Program difficult and challenging to track the over 1,100 journal Director; Holly E. Phillips, AHIP, Resource Access articles published each year. With the passing of the and Delivery Coordinator; Health Science Library revised NIH public access policy, it is increasingly and Informatics Center, University of New Mexico– important for the institution to track these publications Albuquerque to ensure compliance. PubMed was the best choice for Objective: To determine the value of posting tracking regardless of the limitations of the database nontraditionally published academic content, such as because the PubMed Central ID number is included in materials supplementary to peer-reviewed publications, the records. A complex search algorithm was devised poster images, graduate course research papers, and to extract citations that met certain date, author, and presentation slides to an institutional repository (IR). journal requirements. Once citations were identified, Setting: A major, state-run university’s IR that has an email was sent to each individual author notifying been operational since 2005 and that is actively them of the possibility that their manuscript may need supported by the institution’s library. to be submitted to PubMed Central. Challenges were Methods: Using the “Statistics” functionality of the encountered in scheduling the notification system open-source IR software, DSpace, the monthly access and follow up. Results will show whether the library’s rates were collected and analyzed for the following endeavor assisted in increasing author and institutional academic content types: (1) materials supplementary to compliance. journal articles published in traditional peer-reviewed journals, (2) slide images from presentations given at 149 national or regional meetings, (3) research papers from The Cost of Convenience: Web 2.0 User Licensing a graduate student course in biomedical informatics in Agreements and Intellectual Property a master of science in clinical research program, and (4) Rebecca S. Graves, AHIP, Educational Services poster images with or without the associated abstracts Librarian, J. Otto Lottes Health Sciences Library, that were accepted for presentation at national University of Missouri–Columbia; Amy E. Blevins, or regional professional meetings. The analysis Education and Instructional Technology Librarian, focused on both the access rates over time as well as Laupus Library, East Carolina University, Greenville, NC comparison of overall access rates between content Objective: Web 2.0 products allow us to share ideas types. and work on projects regardless of geographical Results: The most frequently posted content type was location—but at what cost? While many such programs poster images (24 items), followed by slide images are free, users must accept a user licensing agreement. (16), papers from the course (6), and supplementary For example, users grant FaceBook an “irrevocable, materials (3). The most accessed content type during perpetual, non-exclusive, transferable, fully paid, the first year after IR posting was supplementary worldwide license.” What rights are users trading away materials to peer-reviewed articles, papers from the for the convenience of Web 2.0? course, slide images, then poster images. The average Methods: Our objective is to review the user licensing first-year access rates were similar (from 17.3 to 25.7). agreements of common wikis, blogs, and social After the first year, access rates decreased but did not networking sites as well as Google documents in completely stop. regard to the rights retained and the rights relinquished Conclusions: The average first-year access rates were by the user. We will do this by examining the user similar across content types, illustrating the utility of agreements for each of the following services: PB Wiki, using IRs for the posting of nontraditional academic Wetpaint wiki, WordPress blog, Blogger, LiveJournal, material. This is academic output that would not likely FaceBook, MySpace, LinkedIn, and Google Documents. be otherwise captured and made freely available Particular care will be taken to look for instances in were it not for publication in an IR. Authors should which the user gives up rights or intellectual property be encouraged to post nontraditional content to IRs in order to have access to the service. The results will because it will likely be accessed for years to come. be presented in both a narrative and table format.

146 152 Compliance Confusion? Librarians’ Role in The Kindle: A Novel Way to Increase Access to Increasing National Institutes of Health Public Medical Information in Community Clinics Access Policy Submissions Megan von Isenburg, Associate Director, Public Karen Hanus, Assistant Director; Rita Sieracki, Services-Information Services; Patricia L. Thibodeau, Reference Librarian; Felicia Vastalo, Reference AHIP, FMLA, Associate Dean; Brandi Tuttle, Librarian; Mary Blackwelder, Director, Libraries; MCW Information and Education Services Librarian; Karen Libraries, Medical College of Wisconsin–Milwaukee S. Grigg, Associate Director, Collection Services; Duke

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 71 University Medical Center Library, Duke University 155 Medical Center, Durham, NC The Validity and Utility of a Tool for Evaluating Objective: Part of the academic medical center’s Web Pages Presenting Health Content mission is to provide outreach and service to Elizabeth La Rue, AHIP, Assistant Professor and the surrounding community. This grant-funded Academic Coordinator, Nursing Informatics; Susan project seeks to determine whether the Kindle, an Sereika, Associate Professor; School of Nursing, e-book reader featuring a basic web interface and University of Pittsburgh, Pittsburgh, PA “Whispernet” wireless technology, can increase access Objective: The purpose of this study was to evaluate: to medical information for health professionals and the impact of the site, publisher, audience (bias, students working in community-based clinics with poor readability), and timeliness (SPAT) mnemonic web connectivity and few information resources. page assessment tool on the consumers’ ability to Methods: The library will recruit two cohorts of accurately to judge web page quality, the approach that Posters: Monday, May 18 second-year medical students and health professionals consumers use to examine web pages across the SPAT working in three community clinics to receive Kindles components, and the criterion validity of SPAT. for use during rotations in obstetrics and gynecology Subjects: Participants included thirty subjects over and family practice in January–March 2009. Librarians the age of eighteen, with the ability to speak and read will work with course directors to select relevant English, acknowledge themselves as a weekly Internet medical textbooks and will reformat library help user, who neither have diabetes nor have responsibility documentation, including an evidence-based medicine for directly caring for someone with diabetes. (EBM) toolkit, for loading on the Kindle. Librarians will Methods: This single group pre- and posttest train participating students and health professionals quasi-experimental design pilot study will measure on how to use the Kindle, including how to search consumers’ use of the web page evaluation tool both electronic books and the PubMed for Handhelds SPAT to evaluate the diabetes content of twenty-five interface over the “WhisperNet” wireless connection. preselected web pages as “good” or “bad.” The After both cohorts have used the Kindles during their twenty-five web pages represent the gold standard for rotations, librarians will survey participants about the content-criterion validity testing. The browser software, efficacy and efficiency of using the Kindle for accessing Clipmarks, was used to highlight and store selected medical information and whether information gained elements of the web pages noted when evaluating the from the Kindle changed a clinical decision. page. Consumers were introduced to the SPAT tool via paper and verbally. After demonstrating competency with the mnemonic, they reevaluated the twenty-five gold standard web pages in reverse order from the initial evaluation.

72 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19

Poster Session 3 analyze journals referenced in major physical therapy Tuesday, May 19, 10:00 a.m.–11:00 a.m. publications to determine the core journals used in physical therapy, the currency of cited references used 3 in the literature to support evidence-based practice, and Hospital Librarian iFused American Board of the online databases that provide the highest coverage Obstetrics and Gynecology Reading List via rate of cited references. Intranet Method: The journals analyzed for this study were Judy M. Kraemer, Medical Librarian; Paula M. Physical Therapy, Physiotherapy, Physiotherapy Romeyn, Medical Librarian; Parks Medical Library, Canada, and Australian Journal of Physiotherapy. For Long Beach Memorial Medical Center, Long Beach, CA each reference cited in each article of the journals Objective: To use technology to facilitate timely and between 2005–2007, the type of literature (journal efficient access for physician to the American Board article, book, or miscellaneous) and year of publication of Obstetrics and Gynecology (ABOG) Reading List were recorded, including journal title for each cited and reduce use of staff time for both the obstetrics journal article. The journal titles were then ranked and gynecology (OB-GYN) department and the library. in descending order according to the frequency of Eliminate possible copyright compliance violations. citations from the journals and divided into 3 zones Enable recording of actual use. using Bradford’s Law of Scattering. The databases Methods: This poster illustrates how a hospital library AMED, MEDLINE, CINAHL, and Scopus were analyzed used existing intranet software to provide access to for coverage rate of articles published by the zone 1 ABOG Reading List articles. Librarians posted the journals in 2007. ABOG Reading List bibliography to the library’s intranet Results: Journal articles were the most frequently page with licensed, copyright compliant, full-text cited type of literature. A core of sixteen journals were hyperlinks provided by publishers/vendors, enabling found to supply one-third of the references cited. Cited 24/7 one-click access. Journal articles for which the articles were published more frequently during 2000– library did not have a subscription were posted in 2007 than in any previous decade. Of the databases citation form with a hyperlink to the library’s document analyzed, CINAHL provided the highest coverage rate delivery form. for 2007 publications of zone 1 journals. Conclusion: The project resulted in a win-win Conclusion: Results indicate a core of physical situation for all involved. The library provides timely, therapy journals, with currency being important for convenient access to full-text articles without cost, articles referenced. CINAHL is an important database special equipment, or software. This process saves for this discipline. This knowledge will help physical the costs of staff time and supplies required for copy therapists conduct efficient searches of the literature production and mailing. The publisher/vendor-provided to incorporate evidence-based practice and will help hyperlinks record true use statistics helping justify librarians collect resources to support physical therapy subscription renewals. Physicians have access to the research. articles on the library’s intranet site from computers on campus or via secure remote access, saving the time 9 involved in coming to the library. Articles are provided Do We Really Need an Electronic Resources free of charge, thereby saving physicians the cost of Management System? Evaluating a Subscription photocopy services (~$550/year). Physicians express Agent’s Resource Management Tool their appreciation and now refer their colleagues to the C. Steven Douglas, Acquisitions Librarian, library’s online ABOG Reading List. The OB-GYN office Collections Management; Robin Klein, Digital staff is satisfied with this service as they are no longer Resources Librarian, Collections Management; Health involved in the process. The library received Hospital Sciences and Human Services Library, University of Applause Award recognition as a result of a physician Maryland–Baltimore; Eric Rector, Head, Electronic providing positive feedback to hospital management. Resources, Medical Library, Commonwealth Medical College, Scranton, PA 6 Objective: This poster describes the process of Mapping the Core Journals of Physical Therapy evaluating a subscription agent’s electronic resource Literature management system (ERMS) for possible licensing. Dennis Fell, Chair, Department of Physical Therapy; Methods: In an effort to meet user needs within a tight Judy Burnham, AHIP, Director, Biomedical Library; budget, the library has developed several homegrown Melanie Buchanan, Student; Heidi Horchen, methods of tracking journal usage statistics and costs. Student; Joel Scherr, Student, Department of Physical We have long recognized the need for a more organic Therapy; University of South Alabama–Mobile method of collecting and analyzing this information Objective: It is important to understand which journals and have explored the purchase of a commercial comprise the core journals for physical therapy ERMS both through the university system consortium research. Such knowledge can assist therapists with and individually. We were recently invited by our literature searching, selecting journal subscriptions, serials vendor to beta test their forthcoming resource and determining target journals for article submission. management tool. It can also help librarians with collection development Beta testing of the vendor’s product occurred between in the discipline. The purpose of this study is to July and September 2008. During this time, collections

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 73 management librarians evaluated the resource 15 management tool as a possible substitute for a full MLA’s Public Health/Health Administration ERMS. The product was judged on its ability to: Section’s Cool Web Things Task Force and the • manage the life-cycle of subscriptions Adoption of Web 2.0 Technologies • create reports that aid with collection development Melissa L. Rethlefsen, Education Technology • store licensing and other information for cross-library Librarian, Mayo Clinic Libraries, Mayo Clinic, Rochester, use MN; Andrea Lynch, Associate Librarian, Louise M. Results: The product, an add-on module to the Darling Biomedical Library, University of California–Los vendor’s subscription management system, aids Angeles; Christine Marton, Doctoral Candidate, librarians in managing the life-cycle of subscriptions. Faculty of Information Studies, University of Toronto, While the interface is sometimes not intuitive, it can Toronto, ON, Canada be used to share licensing and other information Objective: To identify technology options, specifically Posters: Tuesday, May 19 across the library. A future module promises to Web 2.0 tools, for improving Public Health/Health integrate circulation statistics into the database and Administration Section (PH/HA) activities and enable the creation of reports that will aid in collection communication to and between members as well as development. effective use of these tools by PH/HA members for Conclusions: While not as elegant as a stand- connecting with their various clientele. alone ERMS, this serial vendor-developed resource Methods: An ad hoc task force called the Cool Web management system is more useful and easier to use Things Task Force was formed by volunteers from than homegrown solutions the library has developed the PH/HA membership. Four major themes were in the past. By building on its existing subscription identified for the task force to concentrate on: the management database and following a modular plan PH/HA Newsletter; Web 2.0 uses by PH/HA members of development, this system promises to fill the gap for public health students, faculty, and professionals; between labor-intensive homegrown solutions and a presence on social networking sites; and member expensive stand-alone electronic resource management communication. Feedback was solicited from PH/HA systems. membership in two separate surveys. The first survey addressed member use of the current newsletter and 12 opinions regarding converting it to blog format, as well “COOL” Libraries Use of Web 2.0 Tools as use of social software and Web 2.0 tools. The second Elaine G. Powers, Director, Library Services, VCOM survey sought examples of members using Web 2.0 Library, Virginia College of Osteopathic Medicine– tools with or for the public health community. The Blacksburg; Janice Skica, Campus Library Director; surveys were analyzed by the task force to establish Janette Pierce, Cataloging Librarian; Library, a direction in developing communication methods University of Medicine and Dentistry of New Jersey– appropriate for the membership. Stratford; Lisa Travis, Medical Librarian, Lon and Results: Thirty-one PH/HA members responded to Elizabeth Parr Reed Medical and Allied Health Library, the first survey in February 2008. Sixty-one percent Lincoln Memorial University, Harrogate, TN (n=19) of respondents used blogs and really simple Objective: Two Web 2.0 tools, a wiki (PBwiki) and a syndication (RSS) feeds at least weekly; 79% (n=23) social networking site (LibraryThing.org), have been thought converting the PH/HA newsletter to blog used to enable students to identify and gain access format was a good idea. Based on these results, PH/HA to relevant educational resources for undergraduate converted the newsletter to a blog in 2008. Twenty-one years one through four, regardless of location. Another members responded to the second survey gauging PBwiki is used for collaboration among librarians. use of Web 2.0 tools for work with public health Methods: Library staff use LibraryThing.org to professionals and students. Blogs and RSS feeds were highlight a collection of board review materials and the most commonly used. Based on additional results, solicit input from students on their usefulness. The the task force also created a Delicious account to share website includes images of cover pages, subject tags, links with members. and recommendations for use (board prep, clerkship Conclusion: The Cool Web Things Task Force enabled prep, general review). Students have the opportunity PH/HA to assess the current use and attitude toward to recommend individual titles for specific or general Web 2.0 technologies by its members. This assessment uses through online or paper formats. Library staff led to the new PH/HA blog and Delicious account in created a wiki to communicate more easily with the 2008. Additional projects using 2.0 tools are underway. twenty-six site coordinators, librarians and other staff associated with the site libraries. The wiki provides a 18 single location for sending and receiving information Web 2.0 Tools Meet Emerging Translational related to site libraries, as well as an opportunity for Research: A Collaboration Between the Harvey collaborative interaction regarding student resource Cushing/John Hay Whitney Medical Library and matters. “COOL” librarians created a wiki to list various the Yale Center for Clinical Investigation resources discovered by individual librarians but Richard Bean, Circulation Services Manager; Pamela of possible interest to the others in the osteopathic Gibson, Library Services Assistant; Charles J. information field. Greenberg, Coordinator, Curriculum and Research Support; Cushing/Whitney Medical Library; Theresa

74 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19

C. Katz, Protocol Process and Committee Coordinator; health care education resources. The working group Stacey N. Scirocco, Associate Director; Tracy L. defined requirements for assets, such as images and Yale, Coordinator, Yale Center for Clinical Investigation, multimedia files, as well as learning objects (including Yale Center for Clinical Investigation; Yale University, SCORM courses) and activities. The group conducted New Haven, CT analysis of metadata and vocabularies currently in Objective: The Yale Center for Clinical Investigation use and performed a gap analysis of requirements (YCCI) is managing Yale University’s first Clinical and and existing metadata standards. Requirements Translational Science Award (CTSA), accompanied by were vetted in group teleconferences and email grant reporting requirements and the need to highlight discussions and then implemented in an extensible faculty research. The center requested the Cushing/ markup language (XML) schema and specifications Whitney Medical Library’s assistance in automating the document. An ANSI-accredited standards development publication tracking. process was used to establish stakeholder consensus. Methods: YCCI’s use of MEDLINE was time consuming Working group participants implemented the and problematic. Only an article’s first author was schema for use in their organizations and in multi- assigned institutional affiliation, and the last name and organization content collaborations to facilitate broad initials format could be ambiguous. Were significant access to health care education resources in their non-MEDLINE articles being missed? A YCCI liaison to domain as well as enhanced search and discovery the medical library requested help. The library liaison of content in repositories. Implementer feedback for YCCI proposed a technique to jointly monitor further shaped requirements and the resulting newly published research with a web-based really schema and specification. Implementers included simple syndication (RSS) reader, Google Reader, as academic libraries, multi-institution collaboratives, well as transfer the citations in a web-based citation and a government agency. Results will include specific management program, Refworks, where bibliographies implementation examples. could be easily compiled and citations could be shared. Scopus was chosen to create RSS, based on 24 their author unique-ID system. Scopus also tracks What Is “Quality?”: A Systematic Review of every author’s institutional affiliation and provides Criteria from Existing Resource-evaluation more journal coverage than MEDLINE. Additionally, Instruments the Scopus times-cited tracking is also automatically John T. Oliver, Reference and Instruction Librarian; delivered to RefWorks by RSS, providing an instant Konstantina Matsoukas, Head, Reference, and anytime view of the “impact” articles in the database. Education Coordinator; Health Sciences Library; Some librarian activity is expected to be further Sookyung Hyun, Associate Research Scientist; Myra automated in the future. P. Joyce, Database Manager, School of Nursing; Results: As of February 12, 2009, 1,837 citations Sapana R. Patel, Assistant Professor, Clinical for publication years 2007–2009 have been captured Psychology, Department of Psychiatry; Olivia Velez, and arranged in web-sharable folders, organized Programmer/Analyst; Po-Yin Yen, Student; Leanne by year and author, complete with either PMID or M. Currie, Assistant Professor, School of Nursing; indication that PMID does not exist. Every citation Columbia University Medical Center, New York, NY has an OpenURL link for institutional access to full- Objective: Many standardized criteria exist for rating text subscriptions, print holdings, or pre-filled out the quality of consumer health information available interlibrary loan forms. The YCCI can use this Refworks via the Internet. The purpose of this project was to account to compile timely and accurate author identify quality criteria for assessment of web-based bibliographies related to translational research funding, resources that would be used to meet information as well as search the entire account at any time for needs of various populations, including racial and imbedded terminology or topics. Scholarly productivity ethnic minorities. can also be shared for searching purposes with internal Methods: A systematic review of the literature or external affiliates, using the RefShare feature of and published guidelines was conducted to identify RefWorks. instruments useful for evaluating the quality of online health information. The review included searches 21 of PubMed and library literature databases. Search Increasing Access to Learning Resources Using a terms included “evaluate,” “internet,” and “health.” Standards-based Approach Inclusion criteria were instrument evaluates online Valerie Smothers, Deputy Director, Medbiquitous, health information, instrument not be limited to one Medbiquitous Consortium, Baltimore, MD; Sharon health care domain, instrument written in English, and Dennis, Librarian, Multimedia Development, Spencer article discloses instrument details. All instruments and S. Eccles Health Sciences Library, University of Utah– guidelines were evaluated by at least two members Salt Lake City of the research team. A set of criteria common to the Objective: To develop a metadata standard that would instruments was identified. Team meetings were held, enable improved access to learning resources within and any discrepancies were discussed until the criteria and across institutions. set was agreed on. Once the criteria were identified, Methods: A multi-organization working group was each instrument or set of guidelines was scored for established to define metadata requirements for presence or absence of the criteria. Frequencies of each

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 75 criterion across instruments were then calculated. Objective: Many frequent Internet users take Results: We retrieved 107 articles that reported on advantage of customized home pages like iGoogle, evaluation instruments, 19 of which met our inclusion MyYahoo!, and Netvibes to access their favorite criteria. In the 19 instruments, we identified 88 websites and news feeds and use the associated resource-quality criteria. The concepts most frequently “gadgets” for personal and professional productivity. represented were timeliness/currency (17 of 19 This poster will describe what iGoogle is and illustrate instruments, 90%), authority (84%), sources/references how to create targeted resource-related iGoogle (74%), bias/objectivity/sponsorship (63%), accuracy/ gadgets and tabs. factual (53%), and intended audience (53%). Only Methods: Examples of librarian-developed iGoogle 32% of instruments assess whether a website states gadgets and tabs and their potential use as an outreach that it is not a replacement for a visit with a medical and access tool will be shown. professional, whereas criteria assessing sites’ ease of Posters: Tuesday, May 19 use were in 47% of instruments and aesthetics were 33 in 42%. Several concepts had multiple, related criteria Point-of-care Nursing Portals: Injecting Library in the same instrument. For example, authority was Resources into the Bedside Workflow represented by author, author credentials, editorial Christopher Stave, Information Services Librarian; policy, advertising policy, and contact information. Richard Zwies, Web Development Specialist; Lane Conclusions: Guidelines for assessing the quality of Medical Library, Stanford University Medical Center, information sources are as varied as the sources they Stanford, CA; Debra Updegraff, Clinical Nurse evaluate. It is important to select a set of criteria that is Specialist, Pediatric Intensive Care Unit, Lucille Packard appropriate for a given audience and purpose. Children’s Hospital, Stanford, CA Objective: To develop a sustainable and extensible 27 model for integrating library resources into the nursing The BioConnector: A University-wide workflow at the point of care. Bioinformatics Portal Methods: In October 2006, a team consisting of Gretchen Arnold, AHIP, Library Director; Andrea a librarian and a pediatric clinical nurse specialist S. Horne, Associate Director, Information Services; created a focused collection of e-resources customized Ellen Ramsey, Manager, Technology in Education; to the needs of a pediatric intensive care unit’s Bart Ragon, Associate Director, Library Systems and (PICU’s) nurses. Because PICU nurses use networked Technology Development; Inhye Kim Son, AHIP, “computers on wheels” (COWS), access to the portal Research Liaison; Claude Moore Health Sciences could be made—literally—at the bedside. The nurse Library, University of Virginia–Charlottesville specialist worked with the PICU staff to select a set of Objective: To create a bioinformatics portal to locally and externally produced point-of-care tools. support translational research in collaboration with These tools consisted of calculators, trauma scales, bioinformatics researchers, research administrators, and equipment guides. The librarian subsequently and library personnel. Called the BioConnector, this added various library-maintained resources, including portal consolidates and organizes the vast number of e-journals, e-books, databases, coding tools, drug resources, tools, and educational content available in compatibility guides, image databases, and patient the university and beyond. education materials. The portal was introduced to Methods: After a review of existing bioinformatics clinical managers and to day-shift nursing staff via a websites, the group divided into four work groups to series of presentations and one-on-one orientations. focus on four domains agreed to be the focus of the In a successful effort to generate interest in portal portal: administration, tools and resources, education, development among other nursing units, the librarian and collaboration. Each team included bioformatics and nurse specialist gave several presentations researchers and library staff, including science showcasing both the portal’s high practical value and librarians. A collaboration web tool was used by the low production costs. Periodic assessments of the group for content development and sharing. The portal portal were made using web analysis tools. A two-year was vetted by groups of bioinformatics personnel for analysis of usage data is currently underway. quality and usefulness. Results: Overall usage of the PICU portal grew steadily Results and Conclusions: The BioConnector website from October 2006 to February 2009. The resources is now in beta release. It has been displayed for with the highest use tended to be drug related. Some further feedback at a research retreat for the school library-sponsored resources (e.g., CINAHL) were of medicine. Most researchers expressed interest in significantly less popular. The PICU portal’s success has further development of the collaborative opportunities led to an upsurge in requests for portal development for the website. The work group will be focusing on this from other nursing units. and additional enhancements. Conclusion: The PICU portal is consistently among the most heavily used clinical portals maintained by 30 the library. Soliciting feedback from the nursing staff iLiaison: Outreach and Access Using iGoogle was a critical factor in selecting resources that nurses Whitney A. Townsend, Liaison Services Librarian, would actually use at the bedside. Based on current Health Science Libraries, University of Michigan–Ann usage data, some of the library-maintained resources Arbor are rarely used, evidence of a poor fit within the “quick

76 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19 reference” environment of the portal. Nevertheless, project management and staff education. Medical the overall utility of the portal—perhaps combined librarians, who possess expertise to navigate various with a natural competitiveness among nursing search resources, can research many inquiries during units—has generated a significant surge in demand information systems/project lifecycles, but project for customized, unit-specific clearinghouses of clinical teams do not always realize this. Medical libraries can tools. market specific skills they can bring to information systems and project lifecycles, benefiting CPOE, eMAR, 36 and root cause analysis (RCA) teams. Market Your Medical Library to Support Information Systems/Project Lifecycles toward 42 Improved Patient Safety Kick Start Your Personal Librarian Program: Janette Pierce, Public Services Librarian, Health Maximize Connections at Orientation Sciences Library at Stratford, University of Medicine Karen Heskett, Instruction Coordinator, Biomedical and Dentistry of New Jersey–Stratford; Marie K. Library, University of California–San Diego, La Jolla, CA Saimbert, Information and Education Librarian, Background: The medical student orientation, George F. Smith Library, University of Medicine and whether a curriculum-integrated or stand-alone Dentistry of New Jersey–Newark; Yingting Zhang, session, is difficult to plan. Questions abound: Is it a Information and Education Librarian, Robert Wood teachable moment? How deep into information literacy Johnson Library, University of Medicine and Dentistry should I go? What about evidence-based medicine? of New Jersey–New Brunswick; Peter Cole, Library Should I have active learning? How much less is more? Director, Aquinas Medical Library, St. Michael’s Medical Methods: The biomedical library’s (BML’s) challenge Center, Newark, NJ; Erica S. Moncrief, AHIP, was in making the library relevant to the students’ Director, Library Services, Health Science Library, learning beyond their basic idea that the library equals Capital Health System at Mercer, Trenton, NJ; Keydi study space. In 2007, the BML started a personal Boss, AHIP, Medical Librarian, Medical Staff Library librarian initiative and with this came a need to and School of Nursing Library, Holy Name Hospital, personally connect with the students. Our previous Teaneck, NJ orientations connected students to resources; now we Objective: Explore the literature and experience of wanted them to connect with us. We negotiated with members of the Health Sciences Library Association the school of medicine for a new day and time, moving of New Jersey (HSLANJ) Information Technology it to the last day of orientation and splitting it into 2 Committee (ITC) on marketing medical libraries to sessions, dividing the 140 students into manageable support health information systems and project groups. lifecycle activities toward improved patient safety. Objective: A key objective was that students would Methods: Because information and research are interact with their personal librarian, so that when they integral parts of any new health system rollout, have questions they would know whom to ask and be librarians need to identify ways to market their more willing to seek assistance. During orientation, knowledge and services to administrative and planning students met their librarian and toured the library. Also, groups. The experience of an ITC member, who students and librarians had time to talk informally over works as a medical librarian and a nurse-pharmacist coffee and goodies before a short virtual tour. informatics professional, was reviewed. The member Results: Assessment showed the students really shared experiences from work as a patient safety appreciated the relaxed pace and the tour met their consultant for an institution involved in various phases expectations, even telling us, “I know where to go of health information system (HIS) projects/lifecycles if questions come up”. However, the objectives are such as the roll-out design phase of computerized difficult to statistically assess. Anecdotal evidence prescriber order entry (CPOE) and the evaluation exists from reference desk encounters with all librarians phase of electronic medication administration record reporting times where knowing the students helped the (eMAR) on several hospital floors. Though hired as a interaction, perhaps indicating a lowering of barriers patient safety consultant, the individual was tapped for students seeking assistance. One indication that our to perform a variety of searches supporting HIS and objective was met was in comparing the consultations project lifecycles. A flow chart was created, illustrating statistics for our first year to the prior three years. For steps in a system/project lifecycle where the consultant the years 2004–2007, the average number of first-year functioned as a “librarian,” researching inquiries medical students seeking consultation was less than from various system stakeholders. The flow chart one per year. For this first year, we had six students was shared as part of a HSLANJ-ITC patient safety seeking consultations. An additional year of the continuing education inter-meeting session. program will help indicate if the increase is a trend and Main Results: Increase librarians’ awareness of not just the anomaly. information needs in project lifecycles. Educate project groups on how including library staff can have positive 45 impact on project lifecycles and patient safety. Fusing Past Experience with Present Efforts to Conclusion: Institutions engaging in roll-outs of Safeguard the Future: The Disaster Planning health information systems and projects, aimed toward Experiences of UK Information Specialists improving patient safety, need information for effective

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 77 Andrea Lane, Information Specialist Manager; Olwen or enhanced as more resources are identified for Beaven, Information Specialist Deputy Manager; BMJ inclusion. Knowledge, BMJ Publishing Group, London, United Kingdom 51 Objective: After a bomb exploded outside our offices Creating, Promoting, and Evaluating Online in 2005, the concept of disaster planning became an Library Tutorials for Nursing Students important cornerstone of business strategy. While Heidi Schroeder, AHIP, Health Sciences Librarian, we managed to maintain publication schedules, the Michigan State University Libraries, Michigan State experience highlighted the difficulties of the sudden University–East Lansing loss of office buildings and limitations in our disaster Objective: To describe the process of creating, plans at the time. This case study aims to discuss the promoting, and evaluating online library tutorials reevaluation of our disaster plans. for undergraduate and graduate nursing students. Posters: Tuesday, May 19 Methods: The first step was a review of what worked To provide nursing students with information about well in the 2005 crisis, an example being the ability available library resources and services by creating of flexible workers (unaffected by office closure) to accessible and applicable online tutorials. channel work materials to other members of the team. Methods: This poster illustrates the development Elements that did not work as well were the discovery of online library tutorials for nursing students, that obtaining hard copy references to help editors created by a health sciences librarian at the Michigan continue their work was problematic. The next step State University Libraries. Topics for tutorials were involved our information specialist team going through determined based on faculty input, course assignments all of our information technology, specialist software, or content, and observations from library liaison and essential documentation requirements as well as interactions with nursing students. Camtasia Studio 5 establishing alternative procedures for access to library was used to create online tutorials that address nursing materials. Alternative premises have been resourced students’ needs. A survey feature in Camtasia and for use in an emergency situation and the functioning an assessment tool in ANGEL, a course management of all technology and software is now regularly system, solicit student feedback on the perceived checked, along with regular reviews to make sure that effectiveness of the tutorials. Survey results and usage changes in resources are identified, requirements are statistics will assist the librarian in evaluating and updated as necessary, and communication channels modifying the current tutorials as well as identifying work efficiently the need for additional tutorials. Conclusions: Library tutorials for nursing students 48 were designed to be relevant, brief, visually appealing, Fusing and Collaborating: A Joint Library Project and accessible. The tutorials are linked from library on Google Docs web pages and ANGEL course pages. Tutorials were Marty Magee, National Network of Libraries of promoted through email and ANGEL communications, Medicine, MidContinental Region, Nebraska and face-to-face interactions, phone calls, blog posts, library Education Liaison; Marie Reidelbach, AHIP, websites, and signage. Tutorials will be modified and Associate Director; McGoogan Library of Medicine, added based on feedback from the Camtasia survey University of Nebraska Medical Center–Omaha and ANGEL assessment tool. Methods: The National Network of the Libraries of Medicine and the University of Nebraska Medical 54 Center combined forces to create a freely distributable Fusing Opportunity with Information Literacy: presentation focused on consumer health resources. The Master’s in Biomedical Sciences Experience The “Nebraska Notebook”, using the online application, Gail Y. Hendler, AHIP, Head, Information and Google Docs, as the vehicle of delivery, includes pages Access Services; Amy R. Lapidow, Information on MedlinePlus, Go Local Nebraska, Consumer Health Services Librarian; Jane Ichord, Information Services Information Resource Services (CHIRS), and how to Librarian; Amy E. LaVertu, Information Services evaluate a website. Each section provides a link to the Librarian; Eileen C. Moyer, Information Services website, screen captures and online tutorial references. Librarian; Judy B. Rabinowitz, Information Services The project illustrates the value of using freely available Librarian; Elizabeth J. Richardson, Information Web 2.0 technologies to create instructional pieces Services Librarian; Hirsh Health Sciences Library, Tufts for librarians to share with their consumers. Public University, Boston, MA librarians often do not have the time, expertise, or Objective: The purpose of the master’s in biomedical resources to create materials to showcase consumer sciences (MBS) program is to prepare students for health resources. With the online “notebook” libraries successful application to and performance in medical having access to the Internet are only a click away school. The invitation to participate in teaching the from reliable instruction. The combined efforts of the “Principles of Scientific Research” elective presented National Network of the Libraries of Medicine and librarians with an opportunity to define and fuse an academic medical library actively involved in the informatics competencies and skills into an information delivery of consumer health information augmented literacy curriculum that supports the program’s learning the value of the “notebook.” It is a resource focusing objectives. on Nebraska but can easily be edited by another state

78 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19

Methods: Guided by the Association of American medicine-pediatric residents between their intern and Medical Colleges (AAMC) medical informatics senior years in training. The scores improved from a objective, the library course coordinators worked mean of 50.8 to 75.0 (t(14)=5.43 ,P<0.0001). We found with the course director to identify the preclinical and no differences in resident search strategies between clinical information competencies and skills needed the senior residents in 2002 and 2004 (65.5 vs. 75.0; by health sciences graduates entering medicine and a t(25)=1.46, P=0.157). Faculty data are currently being variety of other fields, including public health, dentistry, analyzed. and graduate research in order to support decision Conclusions: The results of this study again making, research, and lifelong learning. The sixteen- demonstrate that one can measure improvements in hour information mastery curriculum comprises eight searching strategies. In addition, the data presented two-hour classes that cover the essential skills and here suggest that a MEDLINE search evaluation tool is resources required to successfully locate, navigate, and a valid measure of searching skills by residents over evaluate critical information resources. Instructional the course of their training. materials with links to supplemental resources are available on the medical school’s e-learning course 60 management system. Pretest/posttest assessment Pre- and Posttesting of Ophthalmic Instruction was distributed at each session, and an overall course via Online Teaching Systems evaluation was conducted after the final exam. Susan London, FMLA, Electronic Education Coordinator, School of Medicine Libraries; Ann 57 Hammer, Librarian, Morrison Ophthalmological Validation of a MEDLINE Search Instrument: Library; Chi-Wah (Rudy) Yung, Associate Professor, Assessing Practice-based Learning Improvement Ophthalmology, Department of Ophthalmology; in Residency Programs Indiana University–Indianapolis Gurpreet K. Rana, Clinical Education Librarian; Objective: Only a handful of medical schools in the Doreen R. Bradley, Liaison Services Coordinator, United States have a formal ophthalmology clerkship. Health Sciences Libraries; Standley Hamstra, Students may have little or no clinical exposure during Associate Professor, Medical Education; Robert E. their four years of medical school. Prior to 2000, the Schumacher, Associate Professor, Medical School; organization had a required ophthalmology clerkship. University of Michigan–Ann Arbor; John G. Frohna, All fourth-year medical students were required to Associate Professor, School of Medicine and Public spend one week in the clinic. Currently, only a few Health, University of Wisconsin–Madison; Hilary students can have this experience. Most medical M. Haftel, Clinical Associate Professor; Monica L. students have to rely on their primary care mentor for Lypson, Assistant Dean, Graduate Medical Education; ophthalmic knowledge. Hence, an online case-based Medical School, University of Michigan–Ann Arbor ophthalmology resource was developed to provide a Objective: The Accreditation Council for Graduate supplement to clinical training. Medical Education (ACGME) mandates outcome Methods: Thirty-nine 3rd-year medical student assessment of practice-based learning and volunteers participated during their surgery improvement (PBLI), a key component of which is subspecialty rotation. Each student took an online assessment of the evidence-based medicine (EBM) pretest consisting of 18 ophthalmologic questions. process to acquire evidence efficiently. However, there Students were randomized to groups with access to are currently no validated instruments that measure the teaching files (n=14) or without access (n=25). resident’s MEDLINE searching performance. This study All participants completed a posttest with the same validated a MEDLINE search evaluation tool used by questions as the pretest (in random order). An unpaired librarians at a large academic center. 2-tailed t-test was performed to evaluate the difference Methods: To provide data for the ACGME in scores between the 2 groups. competencies, incoming pediatric and medicine- Results: Of 18 questions, the average correct pediatric interns’ search strategies were assessed responses on the pretest between the study group and using a MEDLINE search evaluation tool in 2001. Two the control group were 11.07 and 11.2, respectively librarians scored the search strategies completed by (P=0.86). Posttest score average increased in both twenty interns, based on a case of a pediatric patient groups to 13.21 and 12.88, respectively (P=0.71). The with bronchiolitis. In 2004, fifteen of the same residents difference between the pre- and posttests was 2.14 and submitted a search strategy based on the same case, 1.68 (P=0.64). Factors that may have influenced study and it was scored by those same librarians. In addition, results include: volunteer based (#r of participants did a group of pediatric and medicine-pediatric residents not reach study goal), group size too small to make graduating in the 2001/02 academic year were assessed assumptions, no method of confirming review of cases, using the same MEDLINE search evaluation tool to no method of evaluating time spent on cases. Other compare their search scores with the incoming 2001 uncontrolled factors include discussion among the residents. In 2008, we asked faculty with expertise in students and independent study of outside materials. EBM and in searching MEDLINE to perform the same Conclusions: Experimental group did slightly better search, again scored by the same librarians. than control group. According to conventional criteria, Results: We found significant differences the difference between groups is not statistically (improvements) in search strategies in the pediatric and

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 79 significant between groups with and without access to can the MLA History of the Health Sciences Section the online cases. help them to support these collections? Methods and Brief Description: At one time, the 66 historical collection was the heart of an academic Test the Test: A Pilot Study to Develop an medical library; most of the great library directors had Assessment Tool to Measure Medical Students’ an active, personal interest in the history collections. Competencies in Information Retrieval and Today, historical collections often compete with new Application Skills in Clinical Practice technologies, serials, and other electronic resources Kathryn E. Kerdolff, AHIP, Reference Librarian; for collection budgets, staff, and space. Using a survey Maureen M. Knapp, AHIP, Reference Librarian; John of academic health sciences library directors who are P. Ische Library; Richard P. DiCarlo, Clinical Associate members of MLA, we will look at what priorities are Professor, Medicine; Louisiana State University Health assigned to the historical collections by library directors Posters: Tuesday, May 19 Sciences Center–New Orleans and what part these collections play in their institutions’ Objectives: Develop an automated standardized missions, especially those without separately endowed learning assessment tool to measure medical students’ history collections. The survey will try to elicit not competencies in information retrieval and clinical only institutional priorities, but the library directors’ application skills, test this tool in a pilot study, and personal interest in historical collections, their ideas for evaluate the tool for its validity and reliability. working with history collections in the future, and what Participants: Library faculty, assistant dean for help directors would like from the History of the Health undergraduate medical education, and twenty-five first- Sciences Section in addressing the issues facing them and second-year medical students randomly selected. as they try to support historical collections. Methods: Create clinical case vignettes targeting health issues related to Healthy People 2010 initiatives. 75 Compile a list of best practices relevant to the Using a Survey Tool to Establish Preservation vignettes. Identify quality websites and authoritative Priorities: Results from the Historical Folio research studies as supporting evidence to answer the Collection Survey at the Harvey Cushing/John vignette questions. Students anonymously log onto Hay Whitney Medical Library, Yale University testing website and respond to each case vignette by Robin Featherstone, National Library of Medicine accessing online resources and locating a website and Associate Fellow; Sarah Burge, Preservation a research study that best answers the clinical question. Coordinator; Harvey Cushing/John Hay Whitney Keyboard and screen tracking software will be used to Medical Library, Yale University, New Haven, CT follow students’ search patterns. Students will record Objective: An item-level survey was undertaken to their selected website and research study, as well as reveal the preservation needs of a unique collection of answer several multiple choice questions in regard to rare medical historical folios and oversize anatomical the strengths of the research study and the authority atlases. of the website. A short feedback questionnaire will be Methodology: During a reshelving project, surveyors distributed to students following completion of their noted detailed preservation information in a FileMaker participation. Pro database. Recorded information included: Results: The automated assessment tool’s reliability dimensions, whether a new enclosure was needed, will be scored using test-retest correlation. The external status (condition of boards, spine, cover), instrument’s validity or the ability to measure internal status (cover-to-text attachment, paper), information retrieval and application skills will be attributes (covering material, binding type, inclusions, determined following the pilot’s completion. The results bookplate owner, decoration), value/damage (value, will be presented at MLA ‘09. damage summary, treatment summary), and photos. Conclusions: The pilot study results provide the Results: Survey data revealed vital information for investigators with reliability scores and content validity determining preservation priorities. The surveyors for a model assessment tool to measure medical found that 13% of the collection was “significantly student competencies in information retrieval and damaged” and 30% was in “poor condition.” A query application skills in clinical practice. of the survey tool identified the approximate value of the damaged folios, and priority was subsequently 72 given to items designated as “treasures to the Connecting Library Directors and the History of institution.” The survey also revealed which items Medicine required immediate treatment for concerns such as Joan Stoddart, AHIP, Collection Development active mold that threatened the security of neighboring Librarian, Spencer S. Eccles Health Sciences Library, materials. The surveyors recorded attributes of interest University of Utah–Salt Lake City; Diane McKenzie, to historians and researchers (provenance, unusual FMLA, Collection Development and History Librarian, bindings, the presence of hand-painted illustrations, Health Sciences Library, University of North Carolina– etc.), which were used to identify items for exhibits. Chapel Hill Special handling instructions were also assigned to Question: How do academic health sciences library fragile items to prevent future damage. Finally, the folio directors view history of medicine collections and how survey resulted in a proof-of-concept for other item- level surveys of valuable collections. Once conducted,

80 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19 the survey prevented further handling of rare materials Results: Researchers have expressed both interest and and resulted in concrete information needed to make concern about the project. Librarian search expertise preservation decisions. and easy delivery of results is valued by many researchers. Concerns center on whether librarians 78 have the scientific background to understand and Social Technologies for Health Communications evaluate animal testing research needs for some grant Gillian Goldsmith Mayman, Public Health proposals. A major side benefit of the project is an Librarian; Whitney A. Townsend, Liaison Librarian; expanded awareness of the role librarians can play in Health Sciences Libraries; Alison Grodzinski, assisting the entire research process. There have been Communications Coordinator, Prevention Research an increased number of faculty requests for creation Center of Michigan; Nancy Allee, AHIP, Deputy of regular SDI searches. Many faculty now request Director, Health Sciences Libraries; University of that search updates be sent as both a hot-linked email Michigan–Ann Arbor bibliography and as an EndNote attachment ready for Objective: This poster will present a myriad of ways direct import into researcher EndNote libraries. in which social networking technologies can be used Conclusions: Identifying relevant databases, devising for communicating health messages. This poster will search strategies, and maintaining results on a library be informed by the work the library has done with intranet with EndNote software has been successful. local public health departments to integrate Web 2.0 An expanded understanding of institutional culture is technologies into their work as well as courses the needed to achieve widespread researcher utilization of public health librarian had taught on using social the project’s potential benefits. technologies for public health. Methods: Technologies covered will include online 87 social networks, media sharing sites, microblogs, Collaborating with Clinical Teams Using Web 2.0 blogs, mash ups, online visualization tools, and more. Tools Shamsha Damani, Clinical Librarian; Stephanie 81 Fulton, AHIP, Assistant Library Director; Research Developing an Intranet Resource to Compile Medical Library, University of Texas M. D. Anderson and Disseminate Animal Welfare Information for Cancer Center–Houston Library Liaisons Objective: To determine an efficient way to deliver the Frank Davis, AHIP, Research and Education Librarian; results of literature searches to clinical teams at a large Rick Brewer, Assistant Director; Medical Center cancer hospital using Web 2.0 tools. Library; Valerie Perry, Head, Agricultural Information Setting: The library serves the staff of a large cancer Center; University of Kentucky–Lexington hospital, which specializes in patient care, research, Objective: The project’s goal is to create and education, and cancer prevention. The librarians are maintain a comprehensive database containing cross- a part of several multidisciplinary clinical teams who disciplinary bibliographic information. The information collaborate with the institution’s clinical effectiveness is used to enhance the ethical treatment of animals and department to develop evidence-based guidelines and serve as a key resource for grant support. A campus order sets. intranet allows librarian liaisons to conduct subject- Methods: Librarians worked with various clinical specific searches and prepare customized reports. teams to strategize the best way to deliver the results EndNote software is utilized, due to a campus site of each literature search. Team members felt that license. receiving search results via email cluttered their inbox. Methods: Librarians responsible for constructing the Therefore, the librarians searched for alternative database participated in the workshop, “Meeting the methods of sharing results from various databases by Information Requirements of the Animal Welfare Act,” exploring a range of Web 2.0 tools. These tools needed taught by trainers from the Animal Welfare Information to be easy to use and include collaborative features as Center, National Agricultural Library. Information well. Depending on the group’s preferences, premium from the workshop was used to determine relevant wikis from PBWiki, Microsoft SharePoint, RefWorks, databases and devise search strategies. An EndNote EndNote Web, Delicious, and Connotea were used to Library was established on a shared server. A schedule share results. was devised for running saved searches on selected Results: Team members preferred the wikis because databases and importing results into the EndNote they were able to access the full-text articles instantly library. One librarian has administrator rights and is and share their thoughts about the articles and responsible for running regular selective dissemination treatment algorithms. SharePoint has a steep learning of information (SDI), adding results, and maintaining curve, and team members struggled with learning database integrity. Other liaison experts can run their way around their respective sites. Team members specially requested topic searches and save results did not feel comfortable with the user interfaces of in a format that can be imported into EndNote by the RefWorks, EndNote Web, Delicious, and Connotea. administrator. Read-only privileges have been granted Conclusion: Wikis are easy to set up and easy to to liaison librarians allowing them to access content, use, making them a great way to share the results of run searches, and send results to campus researchers. literature searches. Although it is time consuming for the librarian to create hyperlinks for each article, it

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 81 is a great value-added service. Microsoft SharePoint Library of Medicine, Bethesda, MD; Tahirih Fusscas, has the potential to be a powerful method of sharing Reference Librarian, E. R. Stitt Library, National Naval results, but due to the complexity of the site, team Medical Center, Bethesda, MD; Alicia A. Livinski, members may be reluctant to adopt it. Biomedical Librarian, NIH Library, National Institutes of Health, Bethesda, MD; Brittany Rice, Director, Medical 90 Library, Suburban Hospital, Bethesda, MD; Alison E. A Dynamic Clinical Librarianship Program: The Rollins, Reference and Instruction Librarian; Linda Fusion of Partnerships for Education and Patient M. Spitzer, Head, Reference and Interlibrary Loan; Care James A. Zimble Learning Resource Center; Uniformed Diane M. Kunichika, Medical Librarian; Walter R. Services University of the Health Sciences, Bethesda, Benavitz, AHIP, Librarian (Medical Sciences), Health MD and Education; Brian K. Fujioka, Doctor, Family Objective: Determine the potential for a partnership Posters: Tuesday, May 19 Practice; Mabel Trafford, Supervisory Librarian, among five medical libraries within walking distance of Health and Education; Tripler Army Medical Center, each other to provide mutual support in the event of a Honolulu, HI disaster affecting one or more of the libraries. Assess Objective: To demonstrate that a partnership between the ability to coordinate disaster information outreach clinical librarians and a clinician can make an impact on activities and collections among the five libraries for graduate medical education and on decisions made by the benefit of their parent institutions, library users, and residents regarding patient care issues. local community. Methods: This project involves two clinical librarians Methods: Librarians from five medical libraries began (CLs) attending morning report (MR) in family practice meeting monthly in 2008 to explore the possibilities and internal medicine residency programs in a large of aiding each other in an emergency affecting library teaching hospital. At MR, clinical cases are presented, operations and have agreed on a memorandum of and any clinical questions are researched by the CLs. understanding for mutual aid. The librarians are The CL program has benefited from the availability of a also coordinating disaster information outreach to clinician who served in the role as “informationist” and their constituents, evaluating collection purchases, worked with the CLs on the daily clinical questions by and fostering information sharing and professional clarifying the questions and evaluating search results. development among librarians interested in disaster For each clinical question, CLs prepare a web page preparedness, response, and recovery. The group is with links to relevant articles that describes the process experimenting with different forms of electronic and of choosing particular resources and emphasizing web communications to support their efforts. The evidence-based medicine (EBM) resources. The link partnership supports the information needs of the to the page is sent to the resident faculty and the local hospitals’ emergency preparedness partnership presenter and is posted on the medical library home and participates in hospital disaster drills and related page. The effectiveness of this project will be evaluated activities. The participating libraries are diverse in through qualitative means. Partnerships between the size and mission, ranging from one professional staff medical librarians, clinicians, residents, and faculty to dozens and including private, military, academic, have played a big role in the efficacy of this project. research, and federal institutions that serve users Results: The main result of our CL project is the CL locally, nationally, or internationally. web page created and maintained as a reference for the medical staff of the internal medicine and family 96 medicine departments. The CL web page evolved from Benefits and Perquisites: Attracting and just an answer to a query or list of hits to one where the Retaining Valuable Librarians library can market new products and teaching points on Tanya Feddern-Bekcan, AHIP, Reference and how to retrieve relevant literature. Project notables for Education Services Librarian, Reference and Education; the period from May 2008 to December 2008 are: Joaquin E. Arriaga, Director, Reference and • fifty-nine clinical questions and answers (if one was Education Services; Louis Calder Memorial Library, found) Miller School of Medicine, University of Miami, Miami, • top three types of queries were for literature updates, FL evidence based, and guidelines Objectives: What makes one library job more As a result of this project there is an increase in clinical attractive than another? How can one retain valuable queries. However, we are still evaluating ways to librarians? An often-overlooked method to combat quantify the value of having a librarian at morning persistent recruitment and retention issues is offering reports. perquisites and benefits—many are inexpensive yet can also increase workplace satisfaction and morale. The 93 purpose of this poster is to illustrate graphically those Local Libraries’ Emergency Preparedness perks that librarians found important in the workplace. Partnership Ensures Mutual Aid and Promotes Methods: In May 2007, a message was posted to Disaster Information Outreach librarian discussion lists in the United States, Canada, Cynthia B. Love, Technical Information Specialist, and the United Kingdom asking what perks and Disaster Information Management Research Center, benefits keep librarians on the job. Fifty-four librarians Specialized Information Services Division, National replied; two replied a second time with additional

82 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19 clarification and/or details. Two librarians said they Objective: To describe the current work-life issues had no perks; hence, they were not included in the facing librarians and paraprofessionals in health analysis. The authors searched the literature and found sciences libraries today. To determine which types of that perks fall under two broad categories: extrinsic flexible work arrangements are being used and which benefits and intrinsic benefits (Randolph DS, 2005). are most in demand. To identify positive and negative The replies from the librarian discussion lists were outcomes of flexible work environments. then independently coded by the authors into those Methods: This is a descriptive study utilizing an categories and their subcategories and graphically electronic questionnaire that will be distributed to displayed. Inter-rater reliability for the coding was health sciences librarians and paraprofessionals in excellent. the United States. Recruitment messages will be sent Results: Two hundred and seventy-one responses to Association of Academic Health Sciences Libraries from fifty-two librarians were coded. The most popular directors and MEDLIB-L, with a request for it to be perks were classified under the extrinsic category forwarded to appropriate regional email lists. Access of work-life benefits and the second most popular to the questionnaire will be through a single generic was intrinsic-context, an intrinsic category. Common user ID. All responses will be anonymous, and no themes were flexibility in the work schedule and a personal identifying information will be collected. The desire for respect and appreciation. These are certainly questionnaire will include categories for demographics, inexpensive options to keep library staff content workplace characteristics, respondents’ use of flexible and productive. Additional details are displayed work arrangements, and perceived impact on the in the poster. Authors Dianna Podmoroff and Bob library. Nelson suggest that employers should learn what motivates their employees and poll them to see which 105 benefits are relevant and thus valued (2005). With iFusions: Integrating a Consumer Health Library the preliminary data from this poster, employers can into the Academic Medical Center Community have a better idea of what types of benefits to offer in Dana L. Ladd, AHIP, Community Health Education their poll. It is intended that employers and employees Center Librarian; Shannon D. Jones, AHIP, Head, will seek to incorporate some of these benefits at Outreach Services; Tompkins-McCaw Library for the their workplace to enhance organizational goals in Health Sciences, Virginia Commonwealth University– recruitment and retention. Richmond Objective: Integrating into the larger academic 99 curriculum and medical community can be challenging Hunters, Gatherers, and Strategists! Librarians for a consumer health library. Developing training Preparing for a Multisite Higher Learning opportunities, providing activities, and seeking Commission Reaccreditation Evaluation opportunities to market the community health Dawn Littleton, AHIP, Head, Public Services, education center (CHEC) are key to linking the faculty, Libraries, Mayo Clinic, Rochester, MN; Carole students, and medical professionals with the services Saville, Head, Public Services, Libraries, Mayo Clinic, of the consumer health library. This poster explores Jacksonville, FL; Kay E. Wellik, AHIP, Director, Library ways in which CHEC has successfully integrated its Services, Libraries, Mayo Clinic, Scottsdale, AZ services into the academic and medical communities. Objective: What are strategies developed and utilized Method: Training activities for students and by librarians to help prepare an institution for a hospital employees were made available through reaccreditation evaluation? CHEC electives, internships, in-service training, and Methods: Librarians present strategies to assist shadowing opportunities. The librarian also provides institutions in meeting reaccreditation criteria. Criteria tours of the library to hospital staff and provides short include provision of digital and paper-based resource training sessions to nurses and other hospital staff. A centers, documented self-study, and a website for Blackboard class was developed as a way of not only third-party comment. Effective strategies leading to teaching users to find health information for patients reaccredtion will be described. Strategies include but as a means of making them aware of CHEC’s a site visit to a recently reaccredited university, services. The librarian participates in health information recommendation reports to the steering committee, rounds on the hospital’s women’s surgical unit, and “live” meetings in Interwise/web format. curriculum-based orientations for students, and other Overcoming challenges presented by multiple schools events sponsored on campus. Activities such as open at distant locations will also be addressed. houses targeting medical center employees and health sciences students were planned to raise awareness 102 about the library and its services. Fusing Work and Life: A Study of US Health Results: Over time, CHEC’s efforts to integrate into Sciences Libraries’ Flexible Work Environments the medical center community have been successful. Susan C. Steelman, Coordinator, Research and Students have sought out CHEC’s instructional Clinical Search Services; Brynn Mays, Reference activities: three medical students have taken the Librarian; UAMS Library, University of Arkansas for CHEC elective, eight community health students have Medical Sciences–Little Rock completed CHEC internships, five community health

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 83 students and one nursing student have shadowed elderly, and 95%–98% had an income 200% below the in CHEC, six students have enrolled in the CHEC federal poverty level. Blackboard tutorial, and over 600 people attended the Methods: The librarian collaborated with primary two CHEC open houses. care physicians at a clinic for uninsured people in Davidson County in Nashville, Tennessee. Physicians 108 chose MedlinePlus tutorials on a variety of diseases Nurses and Librarians Collaborating for Better and its drug information based on the most frequent Health patient’ diagnoses. The library procured no-cost Louise C. Miller, Clinical Associate Professor, Sinclair images and worked with the software company that School of Nursing; MaryEllen C. Sievert, Research designed the visual interface. Clinic doctors used Consultant and Professor Emerita, MU Libraries; Information Rx scripts or spoke to patients, asking Rebecca S. Graves, AHIP, Education Librarian; them to use the kiosk. Initially, the librarian visited Posters: Tuesday, May 19 Barbara B. Jones, National Network of Libraries the clinic a half a day a week to introduce the kiosk to of Medicine Missouri Liaison; J. Otto Lottes Health patients. Urchin Software from Google was used to Sciences Library; University of Missouri–Columbia analyze demographics, determine whether participants Objective: To develop and evaluate a program to were first-time MedlinePlus users, and tally the most bring the ways of finding health information to rural common topics viewed. public health and school nurses. The nurses could Results: By touching the screen, patients could set the stage and provide background but needed watch the interactive videos, answer questions, and librarians to present the information resources. A print a summary about their health conditions. Of collaboration between nursing school faculty and the 740 patients in this group, 83% (613 patients) health sciences center librarians proved to be the ideal said they had never used MedlinePlus before. All team for this project 127 patients who had used MedlinePlus prior to their Methods: Nursing school faculty contacted the experience at the clinic said it was helpful. A majority education librarian at the health sciences library (124 people) reported MedlinePlus was easy to use, and a library school faculty member to help in the while 3 people disagreed. The number of health care planning and grant seeking for the project. Together, professionals who used the kiosk was 69. In this they developed two workshops, one to focus on group, 46% had never used MedlinePlus, while 54% consumer information resources and one to focus on had prior experience. When asked, 70% of physicians professional resources. When the project was funded, said they would “definitely” recommend MedlinePlus the collaborative teams traveled around the state to their patients, 27% said they would “be likely” to presenting the workshops free to interested groups recommend, and 1 respondent said he would “not of nurses and other health professionals. The nurses be likely” to recommend MedlinePlus. Research set the stage, and the librarians delivered the content. evaluating how the information patients gained Evaluation consisted of a short survey with the option influenced their health care decisions would be useful of adding comments. All records were kept by project in this population. staff under the direction of the nursing school faculty. The final report, like the rest of the project, was the 114 result of a collaborative effort by all grant personnel. Fusing Feedback into Improved Access to Health Results: Evaluations were positive from nurses Information in Asian Languages attending the workshops. Full data will be presented on Amy E. LaVertu, Information Services Librarian; the poster. Gail Y. Hendler, AHIP, Head, Information and Access Services; Cora Ho, Deputy Director; Eric D. Albright, 111 AHIP, Director; Hirsh Health Sciences Library, Tufts A Visual Approach to MedlinePlus for Low University, Boston, MA Literacy, Low Income Patients Objective: Launched in 2001, the online, Asian Marilyn G. Teolis, AHIP, Medical Librarian languages consumer health project intended to Coordinator, Medical Library, St. Thomas Health meet the health information needs of the local Asian Services, Baptist Campus, Nashville, TN; Mary V. community. Fusing constituent feedback with the Taylor, Chief Librarian, Medical Library (142D), VA commitment to expand outreach to the global Asian Medical Center, Memphis, TN; Andrew D. Todd, community, a website redesign was begun to enhance Instructor Librarian, Brevard Community College/ access to electronic health information and expand University of Central Florida Joint-Use Library, outreach to resources in Asian languages. University of Central Florida–Cocoa Methods: Suggestions received from users and the Objective: This project, funded by the National Library project funder over the past 5 years drove the elements of Medicine under contract NO1-LM-6-3502 with the included in the website redesign and language University of Maryland–Baltimore Health Sciences and addition. Google Analytics provided statistics that Human Services Library, aimed to design a kiosk and described the website’s global scope. Unsolicited mirror website (www.baptisthealthlibrary.com) with a emails received from users provided insight into how pictorial interface for MedlinePlus tutorials for patients and how often information needs were met and how who faced access barriers such as poverty, disabilities, unmet needs could be improved. Funder feedback and low literacy skills. Almost half of the patients were prompted increased compliance with section 508 of

84 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19 the Americans with Disabilities Act to enhance access most students perceive the library to be “far away.” for all users. Additionally, an entry in Wikipedia was To address this perception, the library is conducting 3 suggested to enlarge the project’s web presence. A different pilot projects. The first one is a solo librarian consultant noted for expertise in consumer health offering office hours for all the departments in a website redesign was hired to move the project forward college, the second is a solo librarian offering hours and improve the esthetics and site layout. Global user for one department, and the third is our project which feedback asked for the inclusion of resources in Asian has 2 librarians collaborating to offer office hours for languages. A qualified, volunteer translator provided 2 departments in the same college: Wednesdays (4–6 topic headings and information about the website for p.m.) and Thursdays (1–3 p.m.) in the same office/ the Asian community. space. We will compare our findings with other models in the literature, compare our conclusions with other 117 project colleagues, and email participants asking about From Zero to Ninety: Launching a Brand New their experiences utilizing the service. Health Sciences Library Outreach Program Results: Our literature review found a number of Anna Ercoli Schnitzer, InfoPoint Librarian; Nancy models describing onsite office hours similar to Allee, AHIP, Deputy Director; Jane L. Blumenthal, our pilot project colleagues. Conversely, we did not AHIP, Director; Health Sciences Libraries, University of find any models resembling our “team approach.” Michigan–Ann Arbor The advantage of our approach was the ability to Objective: This project describes the launch of a new consistently offer the office hours because we could outreach program in an academic health sciences trade our times and days with each other depending library: (1) to increase the library’s visibility in the on our schedules. Also for those considering offering community, (2) to define a new proactive service onsite office hours, you may want to start with a small model, and (3) to reach a diverse user community. number of hours and then increase as the service Methods: Outreach efforts began as an informal, demands. In addition, you may want to consider unstructured initiative focused on a broad-based user offering office hours only certain times of the semester, community and progressed to a formalized program, as the literature suggests. We can anecdotally say that serving a unique and diverse user community. One the students and faculty were pleased with the service. particular focus of the outreach efforts has been However, we are hoping that with more time, the building relationships and fostering partnerships with number of users will increase and we can assess the a diverse population that includes public librarians effectiveness and usefulness of the team approach of and public school teachers and students, as well as onsite librarian office hours. previously underserved groups such as the local disability community. The process has involved a series 126 of activities, including sensitivity training on issues Development and Initial Evaluation of a Web pertinent to working effectively with the disability Portal Providing Access to Evidence-based community, needs assessments and focus groups, Information to Health Professionals Statewide customized instruction plans, new technologies for Valerie J. Lawrence, AHIP, Acting HEAL-WA scaffolding the outreach program, and new approaches Resource Coordinator, Health Sciences Library, to marketing and publicizing outreach events. Analysis University of Washington–Seattle of program goals, outcomes, and lessons learned will Objective: To provide health care practitioners across benefit other libraries conducting outreach initiatives the state, in over a dozen professions, with electronic and providing services to new and diverse user access to evidence-based information to answer point- communities. of-care questions supporting a statewide legislative initiative aimed at improving health care quality and 123 access to all citizens of the state. iFusions into TheirSpace: Partnerships for Methods: This project is aimed at, and funded by Librarian Office Hours license fees from, health professionals in a wide Eileen Wakiji, AHIP, Nursing and Allied Health range of disciplines. Librarians conducted surveys Librarian; Eileen Bosch, Kinesiology Librarian; and individual as well as group interviews with University Library, California State University–Long health practitioners across professions to determine Beach information-seeking patterns and familiarity with Objective: To determine if the implementation of a electronic health care information sources prior to team approach to offer librarian office hours for two resource selection and site development. Established separate departments (kinesiology and health science) websites and librarians at other educational institutions located in the same building would better serve our were also consulted about resources in their respective departments’ needs than a typical model of librarian fields. Informational presentations at regulatory office hours (one librarian offering office hours for a meetings, as well as with representatives from various department). professional groups, were used to begin providing Methods: California State University–Long Beach publicity and information about the project as well as to (CSULB) is a comprehensive, diverse, commuter, urban gather information for resource selection. campus with 38,000 students. It is a 320-acre campus Results: The HEAL-WA web portal was launched with 1 library. Without student parking near the library, on January 1, 2009, with open-access and licensed

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 85 resources targeted toward a number of different seven percent noted an ability to avoid additional practitioner groups. Initial feedback from health tests or procedures. The Internet (search engines) professionals suggests it is a well-received resource. was the most highly cited resource used, with the Early usage statistics collected prior to the launch of hospital library web page a close second. Almost 60% a statewide publicity campaign showed numerous felt that their search was completely successful, with page views from around Washington State, as well 40% concluding that their search took between 10 and as from other states across the United States. Further 30 minutes. Fifteen respondents expressed a desire publicity and online as well as in-person training are for instruction with a librarian on a database of their planned to increase awareness and promote use of choice. the portal. As the portal matures and becomes more widely known, survey data and more comprehensive 132 usage statistics will be gathered and used to determine Planet Blue: Implementing an Energy Posters: Tuesday, May 19 how professionals use the portal and how it might be Conservation Program in a Health Sciences improved. Library Conclusion: A statewide web portal shows promise to Whitney Field, Operations Coordinator; Nancy be able to deliver high-quality evidence-based health Allee, AHIP, Deputy Director; Jane L. Blumenthal, information to diverse groups of health professionals. AHIP, Director; Health Sciences Libraries, University of Michigan–Ann Arbor 129 Objective: This project describes an initiative to Rural Physicians and Physician Assistants implement an energy conservation program in an Practicing in the Pacific Northwest: A Pilot academic health sciences library as part of a campus- Study of the Impact of Library Services on wide mission to reduce utility costs and increase Clinical Decision Making for Patient Care recycling. Beth Hill, AHIP, Library Manager, William T. Wood Methods: This project is a case study of an energy Medical Library, Kootenai Medical Center, Coeur conservation program, called Planet Blue, implemented d’Alene, ID in an academic health sciences library. Planet Blue is Objective: This research will investigate the extent to a three-year, campus-wide effort designed to reduce which changes in health care delivery, technology, and utility costs through a combination of methods, user information-seeking behavior have impacted the including introducing energy-saving technologies, acquisition and the use of clinical literature for decision implementing building upgrades, and fostering making by physicians, physician assistants (PAs), and behavioral changes by actively engaging building nurse practitioners (NPs) who practice in critical access occupants in the program. Planet Blue is part of an hospitals (CAHs). environmental and energy initiative focused on key Methods: This descriptive research pilot study, which elements such as alternative energy, green purchasing, will inform a dissertation research study, will utilize and sustainable renovation and new construction. some of the methodology of the original Rochester A planning group participated as project leaders for Study conducted in the early 1990s, as well as a study the building and coordinated with representatives conducted by the University of Wales Aberystwyth of the campus-wide program to tailor energy-saving (UWA) in 2005. recommendations for the library. An initial education Setting and Population: Active physicians, PAs, and and outreach event was held, drawing over eighty-five NPs practicing in CAHs in the states of Washington, attendees for an opportunity to learn about energy Alaska, Montana, and Idaho will be asked to participate. saving tips and techniques, recycling, and other options A pilot study will be conducted this fall with a group for improving environmental stewardship. Working of physicians, PAs, and NPs practicing at a 246-bed with the Planet Blue representatives, a detailed nonprofit hospital in Northern Idaho. The outcomes and technical evaluation of the library building was of the pilot study are expected to inform revisions conducted, and eleven areas for increased energy to the survey instrument and to the study design. conservation were identified. Expected outcomes of the dissertation research include the identification of the information needs of this 135 rural practitioner cohort, leading to the design and Shaping a New Surfboard to Catch the Magnet implementation of hospital library information services Wave and programs that meet those needs. Carolyn Ching Dennison, AHIP, Reference Librarian; Results: Surveys were mailed to 338 physicians, PAs, Tina Takamoto, AHIP, Reference Librarian; Hawaii and NPs in Northern Idaho. Response rate was 22%. Medical Library; Renee Latimer, Director, Queen A clinical question was recalled for which a search of Emma Nursing Institute; Marlene Oishi, Manager, the literature was required. Respondents completed a Hawaii Medical Library; The Queen’s Medical Center, literature search and answered questions on the value Honolulu, HI of the information found for clinical decision making. Objective: To describe the evolution and integration Ninety-one percent stated that their memories were of library resources, services, and expertise to support refreshed on details or facts; 83% stated that it helped a medical center and its nursing staff on a journey to with advice given to the patient; and 69% stated it Magnet designation. contributed to their choice of other treatments. Forty-

86 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19

Methods: In 2005, the library downsized its staff by making publishing choices, and create a course model 75% and transitioned from serving as Hawaii’s resource that could be used at other institutions. library into a library for the medical center, the largest Methods: The library made a proposal to the director teaching hospital in the Hawaii. In this environment, of research education in the office of the vice president the library staff had to assess the needs and goals of for research that a scholarly communication course the medical center and its 1,160 nurses, forge new focused on the needs of authors be added to the relationships, and develop a multipronged approach Research Administration Training Series (RATS) and to promote its presence and value to the nursing staff. taught by library faculty. Library faculty developed Today, the library plays an important role in the Magnet and taught “Publishing SMART: How to Make Your journey through the support of nursing research and Article Visible.” The two-hour course provides critical evidence-based nursing practice. background information on issues in scholarly publishing, the identification and evaluation of journals 141 that will maximize exposure to scholarly works, and the Infusing New Life into Old Spaces identification of trends and new models in open access Michelle Frisque, Head, Information Systems; Ryan publishing, archiving, and funding. In addition, tools to Kappes, User Support Specialist; James Shedlock, assist authors are introduced in the hands-on portion AHIP, FMLA, Director; Heidi Nickisch Duggan, of the course, such as the Science Commons’ Scholar’s Associate Director; James Brucker, Instructional Copyright Addendum Engine and the National Design Librarian; Stephanie Kerns, Head, Education Institutes of Health (NIH) Manuscript Submission and Outreach/Curriculum Librarian; Kurt Munson, System. The course is supported and marketed by the Head, User Services; Galter Health Sciences Library, vice president’s office and is taught by library faculty. Feinberg School of Medicine, Northwestern University, Results: The course strengthened the relationship Chicago, IL between library faculty and the director of research Objective: In the summer of 2008, the library education, office of the vice president for research. undertook several different space enhancement Librarians taught nine courses to fifty-eight students projects that would cultivate a collaborative learning over an eight-month period. Attendees represented environment to support curricular activities and a significant number of disciplines, departments, and changing student study behaviors. This is a pilot academic rank, indicating the broad appeal of the topic. project, and the information gathered will be used The course has been approved for MLA credit, and to plan future space enhancement projects. Both the course content will be available through the National solutions and preliminary assessment results will be Training Center and Clearinghouse (NTCC). Attendee shared in this poster evaluations strongly support the value of the course Methods: The library was last renovated in 1996. content in directing participants to think about their While another renovation is years away, it was decided publishing choices and determine their own impact the library needed to enhance its spaces to support in the scholarly communication system. Based on the move toward collaborative learning and study. follow-up conversations, the course also succeeded During the winter, various ideas were explored and in establishing librarians as experts in scholarly the selected projects included no-tech to high-tech communication, copyright, publishing choices, and solutions and ranged in price from $0 to over $15,000. evaluation tools. Library faculty will continue to teach Space enhancement projects included: creating the course in person and virtually and plan to track the additional lounge space, adding movable whiteboards long-term publishing patterns of class attendees. to group study areas, adding several kinds of large screen monitors to various areas in the library, 150 installing a CopyCam Pro Image Capturing System Primary Care Physicians’ Consumer Health so users can save the images on the whiteboard to Information-seeking Behaviors: A Model for a website or flash drive, installing flat large-screen Working with Elderly Depressed Patients and plasma displays that can be connected to a laptop in Their Caregivers two conference rooms, adding additional network and Mary Jo Dorsey, AHIP, Faculty Librarian, Health electrical connections, etc. Sciences Library System; Ellen G. Detlefsen, Associate Professor, School of Information Sciences; 144 University of Pittsburgh, Pittsburgh, PA Publishing SMART: Fusing Author, Library, and Objective: Physicians’ clinical information-seeking Research Administration Goals behaviors have been a major target of investigation Mary E. Youngkin, Head, Public Services, Spencer among the library and information science (LIS), S. Eccles Health Sciences Library; Allyson Mower, information science (IS), and biomedical informatics Scholarly Communication and Copyright Librarian, J. professions for the past twenty or more years. Willard Marriott Library; Jeanne M. Le Ber, Education Practicing evidence-based medicine (EBM) has become Services Librarian, Spencer S. Eccles Health Sciences an expected standard in current health care with EBM Library; University of Utah–Salt Lake City curricula incorporated with the didactics in medical Objective: To expand the reach of scholarly school education. This project focuses on the point communication educational efforts, assist authors in where EBM integrates with the delivery of information to the senior patient in a way that is meaningful to the

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 87 patient. This study investigates the information-seeking Results: Issues highlighted are grouped into four behaviors that seniors’ primary care physicians exhibit main themes: the physical and technological work in order to educate themselves about current consumer environment, personal attributes for remote working, health information (reading materials, websites, effective communication, and managing flexible news, educational narratives) and how they currently workers and their workload. As well as confirming disseminate educational information to patients and previously documented advantages of homeworking their caregivers. such as productivity, additional family time, and Methods: A grounded theory framework was benefits of lack of commuting, this discussion conceived to administer a multimodal method of reveals how advantages became acutely apparent data collection. Primary care physicians who see when a terrorist bomb closed the London office and elderly patients primarily in a large urban academic considers the benefits of flexible working when trying setting were recruited to participate in semi-structured to recruit and retain specialist posts. Finally, practical Posters: Tuesday, May 19 interviews, a self-evaluative confidence scale, and an tips are offered for coping with isolation, becoming environmental office scan. an information technology-trouble shooter, and Results: The physician consumer health information maintaining daily exercise when you don’t have to walk (CHI)–seeking model indicates there is a pattern to the station. by which physicians generally seek information Conclusion: A range of issues must be addressed at a consumer level for their senior patients and when considering home working. caregivers. The model can be replicated with varying demographics and populations in order to indicate a 156 clearer flow of health information exchange between a Fusing Resources to Develop Health Literacy physician and a special population. Programs for English-language Learners Conclusions: While the model is geared toward a Margaret (Peg) Allen, AHIP, Coordinator, Hmong specific homogeneous group of physicians, it is clear Health Education Network; Peter Yang, Executive that a model can be useful in furthering physician/ Director; Wausau Area Hmong Mutual Association, medical student education and training with regard to Wausau, WI their treating and relating to their special populations. Objective: To develop bilingual audiovisual learning resources to support health literacy programming for 153 English-language learners from a refugee population From Commuting to Cow Watching: Practical with an oral tradition and utilize these resources for Solutions for the New Home Worker health literacy programming in a variety of settings. Sarah L. Greenley, Information Specialist, BMJ Methods: A comprehensive online and print bilingual Knowledge, BMJ Publishing Group, Beverley, East family health guide was developed, based on easy-to- Yorkshire, United Kingdom; Sam Martin, Information read English-language materials. Translations were Specialist, BMJ Knowledge, BMJ Publishing Group, reviewed for accuracy and meaning, and culturally London, United Kingdom appropriate graphics developed. Anatomy drawings Objective: To showcase a successful flexible working were labeled bilingually. Multimedia versions were program for information specialists and provide created for selected sections. Additional sections were practical tips for information professionals considering audio recorded. The online version is hosted on the homeworking. bilingual project website, with sections linked from Methods: In the United Kingdom, workers with appropriate topics. Terms in the health glossary section caring responsibilities have the statutory right for are recorded in English and the refugee language. More their employer to consider a request for flexible multimedia programs are planned, pending funding. working. Home working became a reality for workers Project staff partnered with the statewide health literacy at a UK medical publishing company when a pilot program and advocacy organizations to promote use of homeworking scheme was launched in 2003. Initially, these resources in bilingual health literacy programs, successful applicants who could demonstrate that including classes, tutoring, and radio programming. their job could be performed outside of the central The health guide is copyrighted under a Creative London base were provided with equipment, Commons license, with the intention of providing a broadband Internet access, and business telephone model for other refugee groups. Working with our lines. Four members of the information specialist partners providing English content, our templates, team now work primarily from home, and drawing anatomy drawings, and selected graphics could be on personal experience and the results of a survey of used to quickly create resources for other refugee all homeworkers and their managers at the company, populations. a number of issues are discussed. Advantages and disadvantages for employees, employers, and 158 managers are highlighted along with an evaluation A New Way to Share Your Innovations: Case of the types of roles that are particularly suited to Studies at the Journal of the Medical Library information professionals who wish to work from home Association and the attributes necessary to maintain a healthy Susan Starr, Editor, Journal of the Medical Library work-life balance when your home is also your office. Association (JMLA), La Jolla, CA; Josephine L. Dorsch, AHIP, JMLA Associate Editor, Library of the

88 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19

Health Sciences-Peoria, University of Illinois–Chicago, extend our knowledge of theory and practice, or Peoria, IL brief communications, which serve to alert us to new Objective: Introduce the case study as a new Journal projects or initiative. A good case study provides of the Medical Library Association (JMLA) publication information on the way in which the problem was type. approached, the various options considered and Methods: Manuscripts reporting the resolution discarded, and the outcome, including evidence of of a problem or issue important to health sciences the project’s success or failure. Citations to literature librarianship may be published as case studies. addressing this or a similar problem should be Case studies report the manner in which a particular included, and enough information on the institutional organization attempted to solve a challenging and setting provided to allow readers to judge whether the interesting problem. solution adopted would translate to their environment. Conclusions: Case studies differ from research Case studies will provide a new way to share papers, which use standard methodologies to innovations with JMLA readers.

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 89 Late-breaking Posters Darlene P. Kelly, Division Head, Information Services; Tuesday, May 19, 10:00 a.m.–11:00 a.m. Library, Morehouse School of Medicine, Atlanta, GA Objective: To promote the use of the National Library 159 of Medicine (NLM) consumer health information Creating Opportunities for Expansion via databases among students and faculty of the Partnerships Morehouse School of Medicine (MSM) Master of Public Margo Coletti, AHIP, Director, Knowledge Services, Health (MPH) Program, among teachers, parents, and Beth Israel Deaconess Medical Center, Boston, MA high school students in the community adjacent to the Objective: Investigating opportunities to improve the school’s campus and among the community’s public, status of the medical library department in the hospital, school, and academic librarians. we began by forming new partnerships. A partnership Methods: The Morehouse School of Medicine Library with health information management (HIM) to create (MSML) partnered with the Booker T. Washington High Posters: Tuesday, May 19 institutional abbreviation standards was the first step. School and the MPH program to bring awareness of This poster outlines the process involved and the health information resources to the target populations. results. Interactive workshops were held in Washington High Methods: The HIM director asked the director School classrooms and during a health fair, in MPH of medical library services (MLS) to help the HIM classrooms, and in the electronic laboratory of the forms committee locate an “authoritative list” of MSML. Students, teachers, and librarians demonstrated abbreviations. Upon investigation, we found that how they could use the databases to acquire even authoritative lists contained several definitions information on various health topics. PubMed received for almost every abbreviation and that abbreviation- the highest after introduction use and was most definition pairs were not weighted. Criteria would frequently cited for future school and personal use. indicate how readers might interpret the abbreviations. Household Products, AIDSInfo, and Clinical Trials also We evaluated various “acronym resolvers,” which were frequently noted for future school and personal offer statistical data on the use of abbreviations in use. the medical literature, and determined the Acronym Results: From pretest (October–November 2007) to Resolving General Heuristics (ARGH) database was posttest (September 2008), participants continued best for this purpose. We presented our findings to to use a variety of sources for health information. the committee and proposed formal procedures and Participants also continued to use a variety of websites. criteria for approving abbreviations for use at the hospital. We also proposed that MLS provide data for 161 abbreviations that are pending approval, maintain an Our Next Generation of Library Professionals: A approved abbreviations database, and screen patient- Medical Library Internship Program for Library readable forms, such as informed consents, for “plain and Information Science Graduate Students language.” The committee approved all proposals and Robert T. Neumeyer, Coordinator, The Brady Library invited the director to become an active member. of the Health Sciences, University of Pittsburgh Medical Results: By taking advantage of this opportunity for Center, Mercy Health System, Pittsburgh, PA a partnership that would expand the role of MLS, we Objective: The Brady Library of the Health Sciences have begun to focus on hospital-wide involvement. partners with the University of Pittsburgh’s Graduate Today, in addition to providing traditional library School of Library and Information Science to offer services, staff members of knowledge services library internships via the Pitt Partners program. (renamed from MLS) collaborate with the HIM forms Students gain valuable experience in the library field in committee, work with the ethics committee, index a myriad of areas that make them extremely marketable online course materials, and serve as the Digital upon graduation. We are dedicated to sharing our Millennium Copyright Act (DMCA) agent for our expertise while supporting our next generation of institution. We have effectively fused our services with library information professionals. the greater mission of the medical center. By expanding Methods: The Brady Library of the Health Sciences our roles and collaborating with new partners, we have works with the University of Pittsburgh’s Graduate increased our value to the institution and therefore School of Library and Information Sciences (Pitt increased our chances of survival. Partners Program) to initially select candidates for our internships. We provide two paid internships for full- 160 time students that consist of three consecutive terms. Project Uncovering Health Information Selection is based on two criteria; a student with some Databases (UNHID): Teaching Students, Parents, undergraduate library experience and a student with Teachers, and Librarians How to Utilize the no experience but with drive and determination. The Consumer Health Databases of the National primary population we serve consists of physician staff, Library of Medicine resident interns, nursing students, pharmacy students, Joe Swanson Jr., Division Head, Computer Systems; etc. The student learns those skills that are adaptable Roland B. Welmaker Sr., Archivist/Librarian; not only to medical librarianship, but also academic Xiomara E. Arango, Division Head, Technical librarianship as our institution is a teaching hospital Services; Cynthia L. Henderson, AHIP, Director; supporting nine residency programs, a school of

90 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19 nursing, and several clerkships for pharmacy and allied Only 25% said they knew of MedlinePlus. Twenty-five health programs. teachers and librarians participated in the training. The Results: We take pride in giving back to the profession health literacy lessons were piloted in 2 middle schools, by offering these internships, which prepare students 2 high schools, and 1 adult education program. for their professional library careers. Our training Teachers worked with over 230 students, distributed program allows students to reach beyond their pre-/post-evaluations, and provided curriculum limitations and to develop not only task skills but feedback. Data are being analyzed and results will be more importantly people and management skills. Our shared at MLA ‘09. A project overview was presented program helps develop the students’ skills in collection at the Maine Network of Healthy Communities in development, serials management, literature searching, November 2008. and project planning and development. We allow Conclusions: Partnerships involving medical students to become self-starters and project leaders, and public librarians, K–12 teachers, adult literacy which gives them the needed experience while building instructors, and health professionals can help address their confidence. The Brady Library has sponsored the problem of low health literacy, especially in rural graduate library student internships for ten years, communities. Librarian efforts and involvement and the experience has been as rewarding for staff are critical to improving health literacy, increasing as it has been for students involved in the program. community access to health information, and We have witnessed students develop in one year into empowering healthy decision making. confident, dedicated, well-prepared librarians anxious to begin their professional careers. We look to continue 163 our support of these students as well as the library Bringing Health Information to Their Fingertips: profession. Empowering the Community Naomi C. Broering, FMLA, Dean, Libraries; Gregory 162 A. Chauncey, Senior Program Manager, Library; Health Information Literacy Outreach Project: Stacy Gomes, Vice President, Academic Affairs; Jack Improving Health Literacy and Access to Reliable Miller, President, Administration; Pacific College of Health Information in Rural Oxford County Maine Oriental Medicine, San Diego, CA Sabrina Kurtz-Rossi, Health Literacy Consultant; Objective: Do people know where to find reliable, Project Coordinator; Patricia Duguay, Executive authenticated health information? Quality information Director and Project Director; River Valley Healthy that addresses the public’s health concerns is in high Communities Coalition, Rumford, ME demand. Objective: An interdisciplinary approach involving Methods: Building on its success with health medical and public librarians, K–12 teachers, adult information literacy, the Pacific College of Oriental literacy instructors, and health professionals is used to Medicine Library (PCOM) implemented an outreach achieve project objectives: (1) assess health information training partnership with four San Diego community needs, (2) increase the capacity of teachers and centers and libraries to help consumers find answers librarians to use the Internet to improve health literacy, to health questions by teaching access to MedlinePlus, (3) pilot a health information literacy curriculum with PubMed, and Department of Health and Human intergenerational activities, and (4) encourage similar Services (DHHS) and National Institutes of Health (NIH) efforts throughout Maine. databases. Several steps and tasks were undertaken to Methods: The target populations are middle and accomplish the project: high school youth, young adults (18–25 yrs) in adult • Customized instructional materials were designed. education settings, and community members with • The PCOM library conducted health information a focus on seniors. Teachers and librarians are a computer workshops and hands-on classes to a broad secondary audience to increase community capacity. audience. The project began with a pre-project inventory/needs • The training manual and presentations covered survey. The project training introduced teachers and extensive training and case study. librarians to reliable health information resources • The sessions were held at the San Diego Public and prepared them to pilot 5 health literacy lessons. Library, Riford Adult Community Center, El Cajon San Project evaluation tools included: curriculum pre-/post- Diego County Library, and PCOM’s classrooms and evaluation to capture changes in student knowledge, library computer lab. attitudes, and behaviors; teacher feedback form to Because San Diego has a large diverse immigrant capture formative feedback in the development of and minority population, instruction also included the final product; and health information literacy resources in other languages currently available in story-based evaluation form completed by librarians Medline Plus. to capture how people in the community benefited. Results: Criteria for selecting authoritative and reliable A project source book will be distributed to healthy information were included in every session. Refresher community coalitions in Maine. sessions were given for any who wished to continue. Results: Seventy-three community leaders responded Attendees at the “Pacific Symposium” and the college to the inventory/needs survey. Sixty-three percent said library open houses were health professionals. Over they provide the community with health information, 450 attendees benefited from the program. Observation and 42% said they provide access to the Internet. was based on ease attendees had navigating the

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 91 computer databases and questions and ideas raised 165 during sessions. Attendees completed survey Using Google Docs to Solicit Input on Renewal questionnaires. Outcome evaluation data gathered of an Electronic Books Consortial Renewal from all attendees included project successes and Lisa Travis, Medical Librarian, Lon and Elizabeth lessons learned. Parr Reed Medical and Allied Health Library, Lincoln Conclusions: Attendees are eager to learn about their Memorial University, Harrogate, TN health conditions and where to find answers. They have Objective: The medical librarian was one of three mixed computer capabilities. One-on-one instruction is librarians who worked in concert with a consortia still needed during the hands-on sessions. Overall, the representative to make recommendations on the program has met with higher expectations and greater pricing structure and listing of electronic books to acceptance by the community than anticipated. Even submit for vote to the full list of consortia participants. though the library has been providing outreach health She chose to solicit input from faculty, staff, and Posters: Tuesday, May 19 information outreach services in San Diego since 2004, students in the osteopathic medical school. this past year the community responded favorably. Methods: The medical librarian created a survey in The library was invited by to make presentations at Google Docs and solicited opinion from faculty, staff, local conferences, and TV Channel 6 interviewed an and students of the osteopathic medical school as instructor in February 2009. This was shared with the to what textbooks and other titles to add, drop, and National Network of Libraries of Medicine (NN/LM) and replace from the current collection of electronic books. National Library of Medicine (NLM). She winnowed down the full list of books available * The project was funded in part by the NN/LM, Pacific from the vendor and attached the winnowed-down list Southwest Region, under an NLM NIH contract. and her methodology to the solicitation email. She also attached the overall usage statistics, usage statistics 164 by title, and her recommendations on what to keep, Blogging the Evidence drop, and replace. She provided links to information Julia Esparza, AHIP, Clinical Medical Librarian, on books in the survey, noted which books were on Department of Medical Library Science; Angela the vendor’s listing of US Medical Licensing Exam Ledger, AHIP, Systems Librarian, Computer study resources, and noted books on Doody’s Core Services Department; Marianne Comegys, Director, Titles and Essential Purchase Title lists. The survey Department of Medical Library Science; Louisiana State was administered online in Google Docs. Google Docs University Health Sciences Center–Shreveport provides a spreadsheet of responses and a summary Objective: To alert physicians to the latest guidelines, with sample charts. systematic reviews, meta-analysis, and major review Results: The survey elicited 57 responses. The articles by using a blog and syndicated news reader. medical librarian based her recommendation to the 3 Methods: A vast amount of clinical information is librarians and consortia representative on the survey published everyday. For physicians with limited time, results and included data from the results in her identifying clinical information that is relevant to their recommendation. She will use the survey responses clinical care can be overwhelming. A single resource to hopefully add titles in the future. Google Docs is that identifies guidelines, systematic reviews, meta- an easy-to-use tool for creating online surveys. Fifty- analyses, and major review articles from medical three of 57 respondents were students. All questions journals, organizations, and government agencies but school status were optional. Not all respondents allows physicians with busy clinical schedules to answered all questions. Seventy-eight percent of access the relevant information without checking questioned respondents recommended adding the multiple sources. Utilizing Web 2.0 technology, a blog 1 remaining textbook available from the vendor to was created to post relevant information. Each entry the collection. A majority of questioned respondents is labeled by journal title, organization, government recommended adding 2 of 3 available textbooks for agency name, and keywords based on entry topic. The a soon-to-open physician assistant program to the keyword labels allow physicians to access additional collection (56% and 71%). Respondents had differing resources with one click. The next step was burning opinions on what items to drop. Respondents wrote in the blog to create a feed using syndication technology titles not previously mentioned to add and drop. The that allows the physician to view the entries using the medical librarian will continue to elicit opinions from reader of their choice. faculty, staff, and students to ensure the electronic book Results: After 4 months, over 200 entries have posted. collections meet their needs. Entries consist of over 33 meta-analyses, 48 systematic reviews, 48 organizational guidelines statements, and a 166 variety other publications. Reaching out by Reaching in: Virtual Health and Conclusions: The blog provides a one-stop access Wellness Information for Employees at Mayo point for physician to access clinical information. Clinic Arizona Subscriptions have doubled since the creation of the Carol Ann Attwood, AHIP, Medical Librarian/ blog. Recently the blog was listed as a useful resource Registered Nurse, Patient and Health Education Library, by the American College of Physicians (ACP) in the ACP Mayo Clinic Arizona, Scottsdale, AZ Internist Blog. Objective: Consumer health librarians have a meaningful impact on the health and wellness not

92 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19 only of library patrons, but also employees in the in terms of average numbers of loans. Subject areas organization. An innovative approach to reaching were ranked in several categories, such as percentage the employees at Mayo Clinic encouraged healthy of items that had never circulated, subject areas with lifestyles through participation in the Live Well greatest number of books that circulated less than four program, dissemination of health-related information times, and subject areas that had circulated over six to employees, and dual access for the employees to times. consumer health kiosks. Results; In general, subject areas that are major Methods: Methods to determine health information thrusts of research here at Duke University were needs were gleaned from data from the Live Well represented in the percentages of monographs with program health risk appraisals completed by moderate to high use. Subject areas that did not employees. Focusing on identified needs, changes perform as expected were analyzed at the title level to the library health information kiosks were made, to determine what types of titles circulated more and targeted marketing of the program was initiated. frequently than others. Physical characteristics and Population served included not only the patients and book type were recorded. Recommendations for future family members who accessed the library resources, purchasing patterns are being made, and the team is but also a secondary benefit to the employees showing setting goals of increasing circulation of purchased an increase in utilization of the new resources. monographs. A task force will be assembled to further Additional incentives were supported by the consumer assess success of approach via statistical analysis and health library through sharing resources, serving on to gather patron feedback. Librarians will continue the Live Well workgroup, and increasing visibility of the to analyze individual subject areas and will compare consumer health library. usage of materials after a balanced scorecard approach Results: Review of data on the Live Well program has been applied. Due to greater analysis of available continues at the organizational level. An additional data, Duke University Medical Center Library will be incentive was added for employees who attended Live able to spend more effectively and more responsively. Well presentations as discounts on monthly health care deductions were made available. 168 Conclusions: Consumer health librarians can play A Multi-institutional Health Information Literacy a crucial role in the health and wellness not only of Program for Elementary-aged Children patrons, but also the employees of the organization. Irena Bond, Campus Librarian and Assistant Professor, By reaching out and reaching in, librarians can provide Library and Learning Resources, Blais Family Library; information in formats that are readily accessible to Carolyn Friel, Associate Professor, Medicinal employees and can serve as a virtual guide to the Chemistry; Monina Lahoz, Associate Professor, utilization of the resources. Pharmacy Administration; Massachusetts College of Pharmacy and Health Sciences–Worcester 167 Objective: This poster describes a multi-institutional Using Data-driven Approach to Assess Efficacy educational program that brings community of Collection Development Decisions organizations and libraries together with the goal Karen S. Grigg, Associate Director, Collection of developing health information literacy skills in Development Service, DUMC Library and Archives, elementary-aged children. The program focuses on Duke University Medical Center, Durham, NC; Bethany improving the students’ ability to find, use, and apply Koestner, Master’s Degree Candidate, School of quality health information from National Library of Information and Library Science, University of North Medicine (NLM) resources (MedlinePlus). Carolina–Chapel Hill; Richard A. Peterson, AHIP, Setting: Three libraries (a pharmacy college, an art Deputy Director; Patricia L. Thibodeau, FMLA, museum, and a public library) and a city department Associate Dean; DUMC Library and Archives, Duke of public health collaborated to develop a health University Medical Center Library, Durham, NC information literacy program built around a lead Objective: Describe the methods employed by an poisoning theme. academic health sciences library to gather and utilize Population: Fifty sixth-grade inner-city students. data from a variety of sources to drive monograph Intervention: Six highly interactive, full-day purchasing decisions. Due to spartan book budgets and educational sessions were implemented over a six- increasing prices, the library must approach spending month period. Sessions included didactic instruction with a more systematic, data-driven approach. and innovative hands-on library, museum, and Methods: The library mines data from a variety of laboratory exercises. sources. The library’s integrated library system (ILS) Instruments: Longitudinal medical mystery case has been utilized to track circulation activity of new studies, I-SKILLS resumes, pre- and post-health purchases by discipline. Data collected from recent information literacy skills exercises and tests, and a surveys and focus groups have helped identify user program evaluation survey were used to assess the preferences for formats and subject areas. Data from program. Students worked in teams and presented book vendors provided information on titles purchased their case study findings in a poster session. Grading and amount spent by discipline. Data obtained from rubrics for all instruments were developed. ILS reports were analyzed for cost per use by subject Results: Improvements in students’ health information area. Subjects were compared against one another literacy skills were measured through written pre- and

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 93 posttests. Students’ ability to identify quality sources to Results: While planning for the second offering of answer a specific health information question improved the class, the 3 instructors reviewed suggestions from from 16% to 69%. At the beginning of the program, earlier participants to make class participants feel no students could identify a reliable electronic health less remote and distant and more connected to the information source. At the end of the program, 100% instructors. For the second offering of the class, each of the class could choose MedlinePlus as a correct instructor was assigned a list of participants to follow answer and 64% could also list MedlinePlus in an open- for the duration of the class. The first session of the ended question. In the program evaluation survey self-discovery class was successful, and suggestions (scale: 1=“no improvement,” 10=“improved a lot”), for improvement were incorporated into the second students averaged an 8.7 on the question, “To what session. The self-discovery format provides a degree did this program improve the way you search convenient and efficient format for participants to learn for health information?” and an 8.1 on “How confident about Web 2.0 technologies. Posters: Tuesday, May 19 are you finding high-quality health information on the Internet?” The project was successful in improving 170 elementary-aged students’ ability to find, use, and Trendspotting: Analyzing Digital Reference apply quality health information from NLM resources Services on Health Sciences Libraries’ Websites (MedlinePlus) due to its highly interactive, cross- Charles S. Dorris, Digital Information Services disciplined, and multi-instrument nature. The sixth Librarian; Michele Malloy, Digital Resources and graders found MedlinePlus to be an excellent site to Services Coordinator; Meghan Wallace, Information begin their health information searches, though site Services Coordinator; Dahlgren Memorial Library, interactivity can be improved. Georgetown University, Washington, DC Objective: To examine how health sciences libraries 169 are utilizing new technologies to offer digital reference Evaluation of “13 Things”: A Learning 2.0 Self services and to determine if there are any consistencies Discovery Class among libraries that present such services on their Sharon Dennis, National Network of Libraries of websites. Based on these trends, in combination with Medicine Technology Coordinator, Pacific Southwest web design best practices, our goal is to implement an and MidContinental Regions, Spencer S. Eccles Health instant messaging reference service for our library. This Sciences Library, University of Utah–Salt Lake City; poster is an analysis of health sciences and medical Rebecca Brown, National Network of Libraries library websites of US and Canadian institutions who of Medicine Technology Liaison, MidContinental are members of the Association of Academic Health Regions, Dykes Library, University of Kansas Medical Sciences Libraries (AAHSL). Center–Kansas City; Susan Roberts, National Network Methods; Each library’s website was examined to of Libraries of Medicine Technology Associate, determine whether or not they are employing digital MidContinental Regions, Spencer S. Eccles Health references services, which includes email, instant Sciences Library, University of Utah–Salt Lake City messaging, or short message service. If the library Objective: This poster examines the feedback-and- offered any of these services, an evaluation rubric review process instructors of “13 Things,” an online was created to outline the details (such as name of class about Web 2.0 technologies, used to better meet service, hours of operation, software applications, the needs of class participants, located across 10 states and link locations) and to assess for variations and and the US-associated Pacific Basin. The online class consistencies. These data were also compared with was offered to all members of the National Network of current best practices in library website usability and Libraries of Medicine (NN/LM), MidContinental Region then integrated into our plan for an instant messaging (MCR), and Pacific Southwest Region (PSR). The class reference service. was held from October 13–December 19, 2008. A class email list was established; participants were assigned 171 readings and hands-on exercises, and new topics were Infusing Nursing Research at the Bedside: presented each week related to a Web 2.0 technology. Interventions and Outcomes Methods: The class began with 109 participants, Karen W. Dillon, Manager, Library and Media 64 from MCR and 45 from PSR. Instructor activities Services, Health Sciences Libraries; Rebecca C. Clark, included posting content, answering questions from Senior Director, Nursing Research; Carilion Clinic, participants, posting announcements to the email Roanoke, VA list, and moderating the class blog comments. One Objective: This poster describes the role of a library in optional session featured a guest speaker. A post- a collaborative project to develop the research capacity class survey was sent to all class participants. The of staff nurses at a Magnet designated hospital. survey was required for those who completed the Methods: A large teaching hospital was faced with class and were eligible to receive the incentive the urgency to improve patient safety, overcome prize. Suggestions for improvement included more variations in care, and satisfy Magnet re-designation interaction with instructors and between students and requirements. Nurses were motivated by the addition more synchronous sessions. The evaluation revealed of research requirements to their performance that over 52% of those who completed the course had appraisals and career advancement program. The adopted at least 1 new technology. librarian collaborated with the nursing research council

94 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19 on interventions to close the gap in bedside nurses’ hospital type and geographic location, types of patient knowledge, increase their comfort in conducting websites used or promoted in their hospitals, access research, and help them answer questions, solve to computers and WiFi for patients and families, and problems, and advance their practice at the beside. technical support and promotion of the websites. Interventions included a series of ninety-minute Results: We compiled the information gathered and computer-based classes on formulating clinical compared the websites for features and usage. We questions and using evidence based resources, also analyzed the data from our survey to see which sessions for seventy-two cardiac service nurses, sites were being used and how they were promoted posting of an evidence-based practice (EBP) tutorial to and supported in hospitals. The websites we examined Cornerstone, purchase of additional e-journals for a that are available to connect patients with family journal club, reworking of library and nursing research and friends vary in features and intended audience. web pages to focus on EBP tools, individualized Although CarePages and CaringBridge may be the instruction by the librarian, and presentation of mostly widely recognized sites, the other sites provide posters at conferences and educational events. features that make them valuable tools. The levels of Outcomes of this collaboration have been impressive. support and promotion of these websites vary greatly Accomplishments are built on a growing foundation at hospitals. where library and nursing staffs are collaborative partners. 173 Results: The research class is consistently full; 120 An Analysis of Database Searching Classes in nurses have attended. Projects are being conducted Support of the National Institutes of Health throughout the facility; each begins with a literature Nursing and Patient Care Services Evidence- search for current evidence and best practice; and based Practice Initiative staff mediated literature searches increased 47%. Judith Welsh, Biomedical Librarian, Library, National Twenty research projects have been initiated; 4 have Institutes of Health, Bethesda, MD received intramural funding. Nurses have submitted Objective: The National Institutes of Health (NIH) 10 abstracts to the 2009 Magnet conference. Other Clinical Center (CC) serves as the premier research outcomes include Magnet re-designation; increases hospital for conducting clinical research. Nursing in library database usage (15%), web page hits (13%), and Patient Care Services (NPCS) provides nursing and EBSCOhost logins (52%). The EBP tutorial was services to the CC, conducts research, and provides accessed 90 times. The collaborative effort was 1 of continuing education (CE) and training to nursing 5 recipients for the organization’s Pillar Award for staff. In early 2005, NPCS launched an evidence- support and advancement of research, education, and based practice (EBP) initiative to strengthen nursing clinical practice. practice. Nurses in leadership roles received training Conclusions: Outcomes demonstrate that in EBP principles and database searching techniques. interventions are successful at infusing research In 2008, NPCS implemented a core EBP competency through the nursing ranks. Interventions provide the requirement among all CC nurses. This poster focuses opportunity for the library to increase its visibility and on evaluating the most frequently taught classes. expand services to bedside nurses as they embark on Post-class evaluation forms will be used to determine research projects. achievement of learning objectives. A follow-up survey will be conducted to determine knowledge retention, 172 current use of database searching techniques, and Webs of Care: Connecting Patients with Family usefulness of techniques in retrieving results to support and Friends EBP. A spreadsheet with names, dates, classes, and Valerie St. Pierre Gordon, AHIP, Associate evaluation scores will be used to measure and compare Professor, Head, Cataloging, and Staff Development achievement of learning objectives. Officer; Tracy E. Powell, AHIP, Associate Professor Setting: Classes were conducted in the NIH Library and Clinical Services Librarian; Lister Hill Library of the training room. Health Sciences; University of Alabama–Birmingham Participants: A total of 163 NIH nurses attended 30 Objective: To identify and compare websites that are PubMed and 6 CINAHL Plus classes from June 23, designed to connect patients with family and friends. 2008–February 19, 2009. Methods: We identified seven websites that provide Intervention: Classes were taught in the context of patient communication and support and gathered EBP and in support of the NPCS EBP initiative. information on these services through phone calls, Results: As the NIH Library liaison to NPCS, one of my emails, and/or data provided on their websites. The goals has been to assist the nurses in supporting the information gathered included vision of organization, NPCS EBP initiative by offering continuing education target groups served, number of web pages and (CE) credit database searching classes in the context of visitors, website features, additional content provided, EBP. Evaluation scores immediately following classes technical support, privacy information, and revenue ranged from 3–4 on a 4-point Likert scale, suggesting stream. To provide some context for this information, achievement of learning objectives, at least in the short we conducted a survey of hospital librarians to gather term. A follow up survey is planned for early April 2009. information about patient websites available to patients Conclusions: With approval from the chief for NPCS at their hospitals. The information collected included and assistance from the NPCS professional practice

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 95 development program manager, approval has been Objectives: obtained from the Maryland Nurses Association to 1. To analyze the gender distribution of academic health provide CE credit for database searching classes. sciences library directors. 2. To identify the professional titles of the academic 174 health sciences library directors. Another On-ramp to the Digital Information 3. To determine how many academic health sciences Highway: Implementing WiFi in an Academic library directors are members of the Academy of Health Medical Center Hospital Library Information Professionals (AHIP). Kaura Gale, Medical Librarian, Seymour J. Phillips 4. To identify how many academic health sciences Health Sciences Library, Beth Israel Medical Center, library directors have published. New York, NY 5. To determine how many academic health sciences Objective: WiFi access to the library digital resources library directors have held elected positions in MLA. Posters: Tuesday, May 19 has been the number one library user request for the Study Population: Academic health sciences library past three years. Due to growing demand, the library directors listed in the Membership Directory of the undertook steps to budget for, obtain, install, and Association of Academic Health Sciences Libraries evaluate WiFi in the library. Methods: The researchers will analyze the websites of Goal: To provide a road map for other hospital libraries the academic health sciences libraries, MLANET, and to follow to obtain WiFi as the library’s Internet access the Library Literature and Information Science Full-Text is overseen by the institution’s information services database to determine: (IS) department, the first step was to discuss project 1. the gender of the academic health sciences library feasibility with IS. Once approval was received, an directors estimate for purchasing and installing WiFi antennae 2. the professional titles of the academic health was obtained, and budgetary approval was secured. sciences library directors WiFi was then installed. 3. the academy membership of the academic health Methods: In-house testing was conducted by the sciences library directors librarians and representatives of the IS department 4. the publications of the academic health sciences before any official WiFi availability notification was library directors announced. Testing was undertaken on as many WiFi- 5. the MLA elected positions of the academic health enabled devices as were available, and the system sciences library directors was determined to be working well. A “soft opening” Results: The majority of the academic health sciences of WiFi availability was made via a “How to Connect library directors are female and hold the title of to the Library’s WiFi” handout that was presented director. Less than half of the academic health sciences to a user on request for WiFi. Once it was confirmed library directors have academy membership. The that users were not experiencing difficulties, official majority of academic health sciences library directors announcements were posted around the library, on have published at least one article. Less than a third the library’s website, and in the institution’s weekly of the academic health sciences library directors have announcements memos. held elected positions in MLA. A profile of an academic Results: Currently, the library is undertaking health sciences library director was created. evaluation of the WiFi’s usage. Users have expressed that they are pleased with the WiFi access. As the 176 external Internet protocol (IP) is the same as the What Happens When Journals Move from Print to institution’s intranet, users are able to seamlessly Electronic Only? access IP-subscribed content. To reach the library’s Amy Donahue, Associate Fellow; Beth Weston, intranet home page, users are able to login via virtual Head, Serial Records Section; National Library of private network. Users are pleased with the new Medicine, Bethesda, MD connectivity, and allowing them to bring their own Objective: A look at the archival status of MEDLINE devices to work on frees up the library’s limited number journals that have made the switch as of October of workstations for other users, effectively increasing 2008, the National Library of Medicine (NLM) Serial inventory at no cost. Records Section identified 220 titles that ceased in Conclusions: Installing wireless access in an academic print and are now electronic only; 56 are currently medical center hospital library was a smooth ride. indexed in MEDLINE. NLM’s policy states that before an electronic-only journal can be indexed in MEDLINE, the 175 publisher must demonstrate that the articles are being Getting to Know You: Academic Health Sciences submitted to a digital archive (only PubMed Central is Library Directors currently accepted). Print MEDLINE journals that move Jodi L. Philbrick, Adjunct Faculty and PhD Candidate; to electronic-only circumvent this requirement without Ana D. Cleveland, Regents Professor and Director, necessarily being aware of it. This project will look at Health Informatics Program; Department of Library the archival status of the MEDLINE titles and provide and Information Sciences, University of North Texas– data to assist NLM in developing a new policy for Denton MEDLINE titles that cease in print. Methods: The fifty-six MEDLINE titles were first checked against the titles found in PubMed Central.

96 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19

Next, the titles were checked against the holdings conjunction with the pharmacy course for an entire in Portico. The third step was to determine if any of year, it was deemed a success by the course professor the titles were included in LOCKSS. Finally, research and the pharmacy librarian. The professor noted a was done to see if the content could be located on reduction in “eleventh-hour panic,” and the librarian publisher’s websites. noted a substantial decrease in impact on the single Results: The resulting data (including information on service desk. Additionally, the wiki greatly aided in- incomplete content, problematic websites, etc.) were class instruction by providing a central navigation point entered into an Access database. Seventeen (30%) of targeting only those resources needed for the research the 56 titles were archived in PubMed Central (15 of project. The poster will discuss design choices, these titles were also found in LOCKSS), and 4 titles benefits and drawbacks of the free service provided by (7%) were found in Portico. The remaining 35 titles wetpaint.com, changes made to the original version of (63%) were not archived in a location considered a the wiki, and future plans for its use. viable repository. Although some publishers’ websites Conclusions: This experience demonstrates the fairly provided access to journal content (often incomplete simple process of moving from hard copy handouts and/or subscription only), this does not constitute an to an interactive pathfinder wiki. Future research will archive according to NLM’s definition. In addition, investigate how to increase student participation in websites were found that were down or going to discussion forums and in adding new content. be taken down in the near future, revealing that information has already been or soon will be lost. 179 Conclusions: This investigation indicates that the Fusing the Gap between Intentions and Reality: A archival status of these MEDLINE journals is far Study of Distance Learning Drop-outs from ideal. Examples were found of information lost Terri Ottosen, AHIP, Consumer Health Outreach when publisher support disappeared. The risk is high Coordinator; Sheila L. Snow-Croft, Outreach for continued loss, if archiving is not guaranteed. Education Coordinator; National Network of Libraries NLM must take action and follow up to ensure that of Medicine, Southeastern/Atlantic Region, Health publishers comply with NLM’s policy for MEDLINE Sciences and Human Services Library, University of journals. Maryland–Baltimore Objective: To examine the reasons participants take 178 distance education classes and to ascertain barriers Fusing Wikis and Pathfinders: Creating an and reasons for non-completion. Survey results will Interactive Resource Guide to Improve Student be used to develop strategies to minimize course Researching Skills withdrawals and improve future distance education Talitha Matlin, Master’s Candidate and Library offerings. Regional medical libraries have been offering Assistant; Susan M. McGuinness, Assistant Clinical continuing education via distance education since Professor and Pharmacy Librarian; Biomedical Library, the first MLA continuing education (CE) institute in University of California–San Diego, La Jolla, CA 2006. Distance course offerings have become more Objective: First-year pharmacy graduate students at technologically sophisticated and continue to expand. a large academic research institution were assigned Instructors have noticed, and the literature supports, a research project requiring high-level information the fact that there is a higher drop-out rate in distance competencies. This poster examines use of a wiki to aid classes versus traditional in-person classes. students in improving their research skills, with aims to Methods: We developed a survey using centralize the many resources needed to complete the SurveyMonkey and distributed it to all registered class project and to foster collaboration between students, participants of distance education classes offered faculty, and the university’s pharmacy librarian. by a large Regional Medical Library for the period Methods: Classes from previous years used a of November 2006–November 2008. We emailed the paper pathfinder that described eighteen resources survey link to 143 registrants. Those completing a relevant to the project. A library intern (a current MLIS class were directed to 1 set of questions, and those candidate) and the pharmacy librarian developed an not completing a class were asked a subset of these online survey to determine research skills with which questions as well as additional questions to determine students needed the most help. From these results, barriers. they then decided to include the following areas when Results: Survey responses have been received, and creating the wiki: additional resources not listed on the analysis is providing insight. A variety of reasons for pathfinder, selection of appropriate resources, and skills choosing continuing education via distance education needed to use many of the resources. The wiki, which were given, including predicted answers such as travel proved an ideal medium to address issues identified in costs and budgetary restrictions. Surprisingly, technical the survey, served as a more substantive pathfinder for difficulties were not an issue, as 91.5% of respondents the course and strengthened the partnership between indicated no difficulties either taking or completing the the library, the university’s school of pharmacy, and the class. students themselves. Conclusions: Distance education offerings and Results: Fifty-three out of sixty students registered demand will continue to grow as travel costs soar and for the wiki, indicating they had a high interest in library budgets shrink. Technological advances have refining their research skills. After using the wiki in allowed distance education to become more interactive

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 97 and less problem prone. Results from this survey will an article detailing the pilot results will be submitted be used to gain insight about the distance education for publication in the Journal of the Medical Library student and therefore improve service and continuing Association. education offerings for librarians. 181 180 The Library Newsletter 2.0: Stand Out in a Health Information Literacy Research Project: A Crowded In Box Prescription for Easy-to-read Health Information: Linda O’Dwyer, Communications Coordinator Results from Two Pilot Site Medical Libraries in and Education Librarian; Michelle Frisque, Southern California Head, Information Systems; Jeremy Prevost, Andrea Harrow, Medical Librarian, Health Sciences Technical Consultant; Galter Health Sciences Library, Library, Good Samaritan Hospital, Los Angeles, CA; Northwestern University, Chicago, IL

Posters: Tuesday, May 19 Julie Smith, Library Manager, Library, St. Joseph Objective: The library newsletter is a common Hospital, Orange, CA; Sabrina Kurtz-Rossi, Project communication mechanism between the library and Coordinator, Medical Library Association, Chicago, IL its users. The objective of this project was to utilize Objective: After participating in the Health Information available technologies to improve communication with Literacy (HIL) Curriculum, health care providers will be users, ensure that the newsletter email would stand able to: (1) recognize health literacy as critical to the out in a user’s email in box, and bring the newsletter in delivery of quality patient care, (2) name five strategies line with the library’s brand vision. Historically, we have and resources to improve health literacy, (3) use announced the latest newsletter using a plain text email Information Rx to refer patients to reliable consumer message with a link to the newsletter on the library health information resources such as MedlinePlus and website. Taking our cue from association newsletters to the hospital library for support, and (4) describe the like ALA Direct and MLA FOCUS, we decided to use health literacy services offered by medical librarians. HTML and cascading style sheets (CSS) to create a Methods: Nine hospital-based libraries from the graphically appealing email template to inform users United States and Canada implemented and evaluated that the latest newsletter is available. The requirements the curriculum. Selected site librarians conducted of the email were: three to five one-hour curriculum sessions with a • a banner similar to the library website banner minimum of thirty-five to fifty health care providers, • short introductions to each article with links to the full used the curriculum to introduce health care providers text to the topic of health literacy, encouraged health • attractive graphics care providers to use National Library of Medicine • links to the newsletter website for users who are (NLM) consumer health information resources such unable to read the email version as MedlinePlus and the information referral system • a footer with links to the library, past newsletters, and known as Information Rx as a library-supported an option to unsubscribe health literacy intervention, planned and implemented Methods: Several test templates and designs were long-term delivery of consumer health information created. A shortlist of designs were tested using services, administered a pre-/post-session evaluation various email clients including Eudora, Outlook, and and a follow-up email survey, documented patient and Gmail. provider use of library-supported consumer health Results: Not all browsers support the use of CSS information services, provided formative curriculum nor did they fully support “old” (deprecated) HTML feedback, and participated in a curriculum evaluation equivalents. Display differences in each email client webinar. were noted, and the template adjusted so that it would Results: From April–June 2008, the 2 Southern work for most types of email services. We used a California pilot site libraries offered classes to a combination of CSS and deprecated HTML code to variety of health care providers including nurses, achieve the design. For now, the email is manually pharmacists, and physicians. Of the participants who created in HTML and distributed using the library’s user submitted pre-/post-session evaluations (n=77), 98% email list. A future enhancement would allow the email said they intended to use MedlinePlus as a result of to be automatically populated from preexisting news participating in the session and 65% said they intended items in the library’s news blog before final approval to use Information Rx to refer patients to the library for and distribution. health information and support. Seventy-eight percent Conclusions: The library newsletter is often the said the session increased their knowledge of health library’s best opportunity to communicate to users new literacy and its impact on patient care. In the follow- resources, tips and tricks, and what’s happening at the up survey, participants said they would continue to library. Creating attractive, attention-grabbing library consult their librarian regarding health literacy. Other communications is key to ensuring your message will unexpected outcomes from the two pilot sites will stand out from the rest in a user’s email in box. also be highlighted. The curriculum was revised based on pilot site feedback and is available on MLANET 182 (www.mlanet.org/resources/healthlit/). Findings from Emergency Access Initiative: A Partnership for the national study will be presented at MLA ‘09, and Emergency Access to Biomedical Literature

98 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19

Maria Elizabeth Collins, Technical Information • allow users to save both library and nonlibrary links Specialist, Collection Access Section, National Library • allow users to share their lists of Medicine, Bethesda, MD • provide new ways for users to discover resources Objective: Provide free temporary online access to Methods: GalterLists builds on customization features electronic biomedical literature for users whose access already offered to users on the library website. to library facilities and basic information services Modeled on social bookmarking tools, GalterLists is has been interrupted by a disaster. Library disaster an integrated, web-based tool that allows users to response planning usually includes alternate access to create and manage their lists of links. Users can select the content of the library’s collections when they are subject-specific lists created by librarians and other temporarily unavailable. Alternate access to electronic users, or they can create their own lists, including links books and journals for a regional disaster may be more to external web pages. Listed links can be tagged with effectively served by a system serving remote users one or more tags (keywords). The individual lists can from a central web gateway. The National Library of be filtered based on the applied tags, and tags may Medicine (NLM) and representatives of the scientific, be used to find similarly tagged items in other lists. technical, and medical publishing industry recognized Tagged resources are also displayed in the keyword the need of developing and implementing a centrally search results, creating a new node for resource managed access alternative to licensed electronic book discovery. When links are no longer needed, users can and journal resources for libraries restoring operations easily delete them from their lists. Users can create after disasters. private lists that only they can see or elect to share their Methods: Toward this end, the Emergency Access lists with the public. Initiative (EAI) was planned. An editorial committee Results: The library began testing GalterLists with of staff from NLM, publishers, and libraries in the users in the fall of 2008, and the tool was unveiled National Network of Libraries of Medicine (NN/LM) to all users in January 2009. While most users are identified 300+ biomedical journal titles and a small creating private lists, some are creating lists that can set of reference books to include in the emergency be viewed by all of our users. Users are also interested access collection. A technology committee devised a in employing GalterLists for journal clubs and solution to employ a project website and register the recommended reading lists. titles in PubMed’s LinkOut system. NN/LM established a Conclusions: User response has been generally process in the network system to request EAI resources positive. However, some users have reported confusion after a disaster. that warrants further usability analysis. Library staff Results: The EAI website is in testing prior to are actively marketing this new tool to our users production implementation. Ease of use and navigation through emails, library website promotion, and the will be tested by representative users in April 2009. library’s liaison program. We are continuing to develop Load testing to simulate many simultaneous users and the tool based on user feedback. We hope that users peak volumes will be completed by May 1, 2009. The will see GalterLists as a useful tool for information next steps are to document the procedures, transition management and collaboration. the project from prototype to operational, and develop a communications strategy to publicize the project 184 Conclusions: The EAI configures existing systems Approval Plan, Online Slips, and Approval Book and structures (i.e., publishers’ electronic journal Returns files), the library relationships in the NN/LM, NLM’s Assako N. Holyoke, Medical Librarian, Medical PubMed LinkOut services, and web platform to create Center Library, Saint Louis University, St. Louis, MO a new partnership for delivering an essential service to Objective: Despite careful revision of the approval users of health sciences libraries in the aftermath of a plan profile, our library was unable to reduce the disaster. average rate of approval book returns of more than 30%. This study aims to evaluate the effectiveness of 183 using online slips in lowering the approval book returns GalterLists: Integrating Social Bookmarking into rate and, consequently, in reducing the acquisition- the Library’s Website related workload and improving the process of book Michelle Frisque, Head, Information Systems; collection. Mark Berendsen, Education Librarian; James Method: The approval plan program was altered to Brucker, Instructional Design Librarian; Steven allow the use of online slips for collection development. Hunt, Web Programmer Librarian; Linda O’Dwyer, Liaison subject librarians (selectors) check a file of Communications Coordinator/Education Librarian; a vendor proposed approval books online on the Jeremy Prevost, Information Technology Consultant; vendor’s website every 2 weeks. At each time, selectors Galter Health Sciences Library, Northwestern review a file containing about 150 online slips with University, Chicago, IL information on books listed. Each item contains Objective: To create a web-based tool that would: bibliographical information, editors and contributing • simplify the process for creating customized lists of authors, authors’ affiliations, publisher’s information, resources subject class/definition and discipline, abstract, and • allow users to create their own categories for tables of contents, when available. In addition to the organizing links online slips information, selectors consult library

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 99 catalog for duplicates, departments’ websites for Science Center–San Antonio system. After uploading subject knowledge, and/or in-person consultation videos to YouTube and Facebook, the total views for for targeted usage information. After this stage, the each video reached almost 100 over an estimated time process continues as it always has: The selected books of 8 weeks. Coupling low-cost or free web applications are shipped to the library for final purchase decisions. with existing software technologies allowed the library Unwanted books are returned to the vendor when the to utilize resources and promote services through both next shipment arrives. new methods and existing channels. These methods Results: Since the approval book processing to online provided the library with high-quality promotional slips, book returns have declined over the years as materials without the added cost from professional selectors learned the process of book selection through service providers. online slips. The return rate has dropped from a range Conclusions: Videos created using Animoto brought of 20%-50% per shipment to 0–10%. The approval book increased attention to the library’s YouTube and Posters: Tuesday, May 19 returns rate was 31% in 2004/05 fiscal year. The rate Facebook sites. The library anticipates the creation was 6% 2007/08. By reviewing the proposed books of more Animoto-based videos including brief library before shipment from the vendor, selectors were tours. Additional plans also include developing able to substantially lower book returns rate. Fewer promotional videos for outreach activities and volumes had to be returned because of reasons such as placement of videos directly onto the library’s website. duplicates, sufficient coverage, and out of scope. Conclusions: By changing the traditional approval 186 plan book selection to online slips and reviewing the Library Consultations: Live versus Virtual proposed books before shipment from the vendor, Pamela Corley, Research Support Librarian, Norris selectors were allowed to substantially lower book Medical Library, University of Southern California–Los returns rate, which contributed to freeing up their Angeles valuable time and of the acquisition librarians and in Objective; The library offers free consultations and addition, saving money. instructional services, referred to as House Calls, to campus faculty and staff. While these sessions 185 have traditionally been held in the library or in a Professional and Affordable Library Orientation, campus office, they can now take place virtually Education, and Promotion through Web 2.0 using Elluminate vRoom, a free full-featured real-time Technologies collaboration tool. Would this “i”nnovative choice Emily Hurst, Instructional Services Librarian, Public appeal to our end users seeking “i”formation? Services Department, The Libraries, University of Texas Methods: Both past and prospective users of the Health Science Center–San Antonio House Calls consultant service were interviewed to Objective: As budgets tighten and use of Web 2.0 assess their receptiveness to virtual consultations. technologies continues, using a web application Individuals were asked if they would participate in that can easily and affordably provide innovation virtual rather than in-person consultation. A rating while working with existing software resources is was used to measure individuals’ overall preference important for the continued development of new library for an in-person consultation or a virtual meeting orientation, education, and promotion tools. Working using vRoom (i.e., in-person, virtual, no preference). with new formats and utilizing existing software Additional interview questions were developed to options also allows the library to connect with a variety assess a correlation with additional factors, such of library users. as age of interviewee or past familiarity with web- Methods: Using the web application Animoto, the conferencing technology. instructional services librarian quickly and easily Results: The data from this survey will be presented created brief promotional videos that were uploaded with suggestions for when the vRoom technology is to the library’s existing YouTube and Facebook likely to be more successful than the traditional in- accounts. To facilitate the appearance of the videos person consultation. The author hopes to determine in search results, appropriate metadata tags were which method is likely to be the most requested for assigned to each video. The original video file was also librarian/user consultations. downloaded as a QuickTime file and embedded into the library’s standard orientation presentation, enabling the 187 use of the video as an additional promotional tool, even The Role of the Health Sciences Libraries in an without Internet connectivity. The library continues Interdisciplinary Health Informatics Research to develop Animoto-based videos using additional Organization software owned by the library, including PowerPoint Marisa Conte, Clinical and Translational Science and Photoshop. Utilization of freely available software Liaison; Jane L. Blumenthal, AHIP, Director; Health such as Jing and Audacity has also aided in the Sciences Libraries, University of Michigan–Ann Arbor production of videos with Animoto. Objective: This descriptive study details the Results: The primary objective of the first Animoto involvement of an academic health sciences library project resulted in the creation of an introductory video with an interdisciplinary, collaborative health featuring key library services and contact information informatics research organization. With ties to two for the 4 main libraries of the University of Texas Health major National Institutes of Health (NIH)–funded

100 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Posters: Tuesday, May 19 research endeavors, this group focuses on issues photos. The second section presents the subject of involving information management in health care, with 3-D storage and presents historical 3-D resources to the goal of empowering providers with methods and contemporary, experimental holographic displays tools for information management that improve patient with haptic gloves. The third section introduces 4-D safety and quality of care. information sources and sequential images. Finally, 1. To define the health informatics research the fourth section highlights virtual reality and such organization, including history, leadership, and approaches as the Second Life Project from the mission. National Library of Medicine. 2. To describe the health sciences libraries’ involvement Results: A historical retrospective shows that the in the health informatics research organization, instruction of medicine has borrowed from a variety including librarian-led initiatives and opportunities for of disciplines in an ever-growing search to build a research collaboration. Specific examples are detailed multidimensional experience of the information. We below. see an increasing approximation of realistic depiction Methods: Select examples of projects initiated by or beginning with the realistic pictures of the Renaissance involving the health sciences libraries: to such present day examples as sonograms and MRIs. • coordination of health informatics grand rounds, We see historical examples of 3-D storage in statues, including invited speakers such as physicians, ossuaries, and haptic gloves, currently. In the case informatics experts, and chief information officers, of 4-D storage, additional dimensions are introduced with topics including electronic health records, and can include sequential time, temperature, color. data standards, open access, and natural language Finally, virtual reality is presented as exemplified by the processing Second Life Project. • website development for web presence, including Conclusions: The goal to supply information for the content creation and information architecture sake of study and contemplation dates back centuries. • future collaborations and partnerships, including We can see that the challenge has always been to utilization of controlled medical vocabularies and contain and compress ever-more complex information metadata to facilitate integration of recently digitized into an easily accessible format. This goal shoehorns medical images into a clinical data repository with the strength of currently developing and imaging Results: With specialized training in information technologies. organization and retrieval and knowledge of user information needs and available resources, health 189 sciences librarians bring a unique perspective to group Libraries Go Mobile: Personal Digital Assistants discussions and initiatives. The health sciences libraries (PDAs) Transform Library Services and Content have made solid contributions to and are recognized Susan Lessick, AHIP, Head; Phillip Garcia, as valued members of the health informatics research Reference Coordinator; Julie Hillskemper, Reference organization. Librarian; Jorge Santiago, Information Technology Center Manager; Grunigen Medical Library, University 188 of California–Irvine Medical Center, Orange, CA Developments in Multidimensional Resources for Objective: The mobility, multifunctionality, and the Health Sciences Internet accessibility of personal digital assistants Kay Harper, Assistant Professor, Library Science (PDAs) fused with free applications have contributed and Liaison, School of Nursing and Allied Health to increased use of mobile technologies in hospitals, Professions, University of Louisiana–Lafayette medical schools, and medical libraries. PDA services Objective: Humans are multisensory beings. The have been successfully introduced in medical libraries more dimensionalities available to be explored, the ranging from subject guides and pages to instructional more “real” the experience becomes. This creates support. This poster describes development of a a challenge to libraries: useful information is lost comprehensive user-based PDA program, including when 3&4-D material is compressed into 2-D format. loan services, licensed content, Resources Lib Guide, Following review of technologies that have evolved to optimized resources, “PDA Clinics,” information preserve information required to perceive depth and technology support, and consultation. A literature shape over time, a discussion of new computer-based search of PDA services in medical libraries, as well technologies is presented. Ideally, the repositories of as an environmental scan analyzing medical library learning should supply multidimensional, interactive websites presenting PDA services will be explored. experiences, “as if you were there.” However, for The results of a needs assessment on use of PDAs by practical and budgetary reasons, access has been clinicians, specifically residents and hospitalists, will limited historically, oftentimes to single written also be presented. descriptions in books or scrolls. This poster presents Methods: We will complete a literature search and various approaches developed to move beyond these medical library website analysis to detect the most limits. common PDA services on medical library websites. Methods: The historical development of 3&4-D Observational criteria for the library websites include technologies is divided into four major sections. The links to PDA resources and services, subject pages, lists first addresses realistic pictures and provides examples of licensed resources, technical support, instruction, ranging from the Renaissance to present-day infrared optimized home page, or online public access catalog.

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 101 Additionally, we will use a strengths, weaknesses, Libraries; Amy L. Harper, Information Management opportunities, and threats analysis of over 500 online Librarian; Leilani A. St. Anna, AHIP, Information PDA questionnaires sent out to residents and clinical Management Librarian; Sherry A. Dodson, faculty in the hospitalist program. Information Management Librarian; Health Sciences Results: We are still in process of analyzing the results Library; University of Washington–Seattle of the environment scan and user needs assessment. Objective: Local library surveys have shown We foresee that clients will increasingly rely on the use that among graduate students, nursing students of PDA technology in daily clinical practice and that consistently score higher levels of satisfaction with medical libraries need to embrace and support new library services. To learn more about their interactions mobile technologies if they want to continue to play an with the library, small group interviews were held with important role in the lives of their clinical faculty and master’s level nursing students. This poster reports the resident users. findings from these interviews and identifies strategies Posters: Tuesday, May 19 used successfully with nursing students that can be 190 applied to other programs. Camtasia: Visual Productions for Library Self- Methods: The university is located in a large urban instruction center and serves six health sciences schools, which Robert Johnson, Research Librarian, Nursing and all support graduate level education. Seven students in Allied Health Science Library; Judy Bube, Research the last three-quarters of the master’s program in the Librarian, Medicine, Science Library; University of school of nursing took part in three semi-structured California–Irvine small group interviews. The students received small Objective: Library staff at a large university library bookstore gift certificates as compensation for their system learned to use Camtasia to create videos in participation. Background questions were asked order to allow patrons asynchronous access to library about clinical experience and future career plans. information. Students were asked to think about past interactions Methods: Library staff attended Camtasia training to with the library or its librarians. They were then asked learn the software and created videos as part of that to articulate their experiences with the library and training. librarians. Transcripts of the recordings were analyzed Results: Librarians created videos using Camtasia to identify common themes and issues of concern to software for asynchronous patron education. the students. These themes and issues will be used in Librarians use Camtasia to record computer screen assessments of library resources and services. shots to create professional, instructional videos to Results: Students reported frequent usage of the clearly demonstrate how to find medical or nursing library including access of electronic resources and use information or use the medical and nursing databases. of group study rooms. They reported frequent positive Librarians experimented with options afforded by the interactions with librarians during in-curriculum software to offer videos in multiple formats. Camtasia classes and individual consultations. Areas that arose videos offer advantages over static websites in that as opportunities for improving delivery of library patrons can experience step-by-step instructions. and librarian services include improving study space Another advantage is that patrons can access environments and hours of access, streamlining flow information at their convenience. Disadvantages of of in-curriculum class content, increasing numbers and Camtasia are the steep learning curve for users creating timing of faculty referral of students to librarians, and videos and lengthy process of creating videos, making tailoring and improving branding and marketing of it impractical for quick turn-around. resources, services, and extra-curricular library classes including software instruction. An overarching theme 191 seemed to be the students’ focus on efficient use of Going to the Source: Assessing the Library their time. Master’s nursing students lead hectic lives, Needs of Master’s Nursing Students in which they depend greatly on library resources and Joanne Rich, Information Management Librarian; services. As users who express great satisfaction with Janet G. Schnall, AHIP, Information Management the library and librarians, they are an excellent source Librarian; Sarah Safranek, Information Management of ideas for improvement. Lessons learned from these Librarian; Health Sciences Library; Steve Hiller, interviews may be applied to other programs. Director, Assessment and Planning, University

102 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Index

Index Brooks, Mary K...... 34 D Brown, Rebecca ...... 94 Dalrymple, Prudence ...... 16 Brownlee, Shannon ...... 11 Damani, Shamsha ...... 81 2009 National Program Brucker, James ...... 59, 65, 87, 99 Daugherty, Sharon ...... 40 Committee ...... 2, 17, 27 Brunskill, Amelia ...... 41 Davidson, Laurie W...... 68 A Bube, Judy ...... 102 Davis, Frank ...... 81 Aaronson, Ellen ...... 66 Buchanan, Melanie ...... 73 Delgado, Diana ...... 53 Abe, Shinichi ...... 39 Burge, Sarah ...... 80 Dennis, Sharon ...... 75, 94 Abramson, Jared ...... 43 Burks, Pamela Gray ...... 7 Dennison, Carolyn Ching ...... 86 African American Medical Librarians Burnham, Judy ...... 40, 73 Dental Section ...... 20, 23, 28 Alliance SIG ..... 5, 7, 12, 20, 28 Burrows, Suzetta ...... 28, 43, 67 Dermott, Maureen O...... 41 Ahluwalia, Kavita ...... 3 Butter, Karen A...... 20 Detlefsen, Ellen G...... 87 Akins, Diana F...... 63 Devine, Patricia J...... 53 C Albright, Eric D...... 84 De Groote, Sandra L...... 16, 40 Calabretta, Nancy ...... 69 Allee, Nancy ...... 44, 81, 85, 86 DiCarlo, Richard P...... 80 Calli, Jeanette ...... 68 Allen, Margaret (Peg) ...... 88 DiGrazia, Jean ...... 55 Cancer Librarians Section ...... 3, 20 Alpi, Kristine M...... 56 Diina, Tracy ...... 3 Canevari, Catharine S...... 2 Altonen, Rhonda L...... 62 Dillon, Karen W...... 94 Carmichael, Seamus ...... 40 Anderson, James E...... 53 Dimitroff, Alexandra ...... 15 Carrigan, Esther E...... 35 Anderson, Kate ...... 63 Dodson, Sherry A...... 102 Carter, Janet D...... 8 Anderson, Margaret J...... 31 Donahue, Amy ...... 96 Carter, Nakia J...... 33, 62 Anderson, Patricia ...... 64 Donnald, Edward ...... 69 Cash, Melody M...... 70 Arango, Xiomara E...... 90 Dorris, Charles S...... 94 Chaney, Harriett ...... 14 Arndt, Theresa S...... 41, 68 Dorsch, Josephine L...... 88 Chapman, Sarah ...... 38 Arnesen, Stacey J...... 12, 51 Dorsey, Mary Jo ...... 10, 87 Charles, Leona ...... 40 Arnold, Gretchen ...... 70, 76 Douglas, C. Steven ...... 73 Chattopadhyay, Ansuman ...... 33 Arriaga, Joaquin E...... 82 Draper, Linda A...... 41, 58 Chauncey, Gregory A...... 91 Attwood, Carol Ann ...... 20, 92 Dubinsky, Ellen ...... 46 Chen, H. Carrie ...... 33 Auflick, Patricia A...... 34 Dudden, Rosalind F...... 15 Chew, Katherine V...... 8 Duggan, Heidi Nickisch .... 49, 65, 87 B Childs, Christopher ...... 34 Duggar, David Charles ...... 55 Bain, Paul A...... 46 Christopher, Kerri ...... 55 Duguay, Patricia ...... 91 Banks, Marcus A...... 18 Clark, Nancy A...... 49, 50, 63 Dutcher, Gale A...... 51 Bardyn, Tania ...... 8, 36 Clark, Rebecca C...... 94 Barrett, Felicia ...... 40 Cleveland, Ana D...... 29, 31, 96 E Bartlett, Joan ...... 11, 18 Coady, Teresa R...... 50 Eaton, Elizabeth ...... 64 Bean, Richard ...... 74 Cohn, Wendy F...... 70 Educational Media and Tech- Beaven, Olwen ...... 78 Cole, Peter ...... 77 nologies Section . 4, 12, 23, 30 Benavitz, Walter R...... 82 Coletti, Margo ...... 90 Egeland, Mindwell ...... 34 Bennett, Linda J...... 63 Colglazier, Merle L...... 2 Eisenhauer, Elizabeth ...... 3 Berendsen, Mark ...... 59, 65, 99 Collection Development Eisinga, Anne ...... 38 Blackwelder, Mary ...... 71 Section ...... 5, 12, 19, 28 Epstein, Barbara A...... 17, 42 Blake, Lindsay ...... 48 Collins, Maria Elizabeth ...... 99 Esparza, Julia ...... 55, 92 Blevins, Amy E...... 71 Colosimo, April L...... 66 Evans, Dexter ...... 28 Blumenthal, Jane L. .. 44, 85, 86, 100 Comegys, Marianne ...... 55, 92 F Bond, Irena ...... 93 Complementary and Alternative Fairon, Nicolas A...... 48 Boruff, Jill T...... 3, 66 Medicine SIG ...... 3, 5 Fan, Weiyu ...... 36 Bosch, Eileen ...... 85 Consales, Judy ...... 36 Farrow, Emma ...... 24 Boss, Catherine M...... 6 Consumer and Patient Health Featherstone, Robin ...... 80 Boss, Keydi ...... 77 Information Section ...... 20 Feddern-Bekcan, Tanya ...... 47, 82 Bougard, Renee ...... 12 Conte, Marisa ...... 7, 27, 30, 55, 100 Federal Libraries Section ... 5, 12, 20 Boyd, Lisa M...... 4 Coppernoll-Blach, Penny ...... 54 Fell, Dennis ...... 73 Bradley, Doreen R...... 79 Corley, Pamela ...... 100 Ferguson, Linda ...... 57 Bragdon, Lynn L...... 50 Corporate Information Services Field, Whitney ...... 86 Bramble, John ...... 6, 12 Section ...... 6, 20, 21, 30 Figueroa, Miguel ...... 64 Brekke, Sandra ...... 42 Cousineau, Laura K...... 58 Fiorillo, Anthony B...... 17 Brewer, Karen ...... 64 Crummett, Courtney ...... 46, 55 Flannery, Michael A...... 6 Brewer, Rick ...... 81 Cuddy, Colleen ...... 56, 64, 66 Flewelling, Kate W...... 51 Britton, Robert M...... 40 Currie, Leanne M...... 59, 75 Follette, Adrian Y...... 2 Broadwater, Deborah H...... 27 Curry-Wimberly, Brenda ...... 28 Fortney, Lynn ...... 28 Broering, Naomi C...... 91 Frant, Loren ...... 57

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 103 Friel, Carolyn ...... 93 Ho, Cora ...... 84 Kincy, Chamya ...... 21

Index Frisque, Michelle ... 59, 65, 87, 98, 99 Hoffecker, Lillian ...... 5 King, Winifred ...... 6 Frohna, John G...... 79 Hogan, Linda ...... 15, 19 Klein, Lori ...... 12 Fujioka, Brian K...... 82 Holder, Warren ...... 31 Klein, Robin ...... 73 Fulton, Stephanie ...... 81 Holmes, Heather N...... 16, 27 Kline, Patricia ...... 40 Fusscas, Tahirih ...... 56, 82 Holmes, Kristi L...... 19 Kloda, Lorie ...... 11, 18 Holyoke, Assako N...... 99 Knapp, Maureen M...... 20, 80 G Horchen, Heidi ...... 73 Knott, Teresa L...... 12 Gale, Kaura ...... 96 Horne, Andrea S...... 70, 76 Knuth, Rebecca ...... 32 Gallagher, Patricia ...... 6 Hospital Libraries Koestner, Bethany ...... 93 Gallo-Stampino, Valeria ...... 37 Section ...... 6, 14, 15, 20, 32 Konieczny, Alison M...... 60 Gandhi, Sejal ...... 6 Howard, Andrew ...... 31 Koonce, Taneya Y...... 26, 27 Garcia, Phillip ...... 101 Howard, Pamela ...... 24 Kotzin, Sheldon ...... 13 Garcia-Barcena, Yanira ..... 43, 47, 67 Hudson, Adam R...... 59 Kountz, David S...... 6 Garrett, Michael ...... 13 Hughes, Kristine M...... 61 Kraemer, Judy M...... 73 Gary, Olya ...... 42 Hui, Ka-Kit ...... 36 Kraft, Michelle ...... 12, 42 Gibson, Pamela ...... 74 Humbertson, Laura T...... 35 Kroth, Philip J...... 13, 71 Giuse, Nunzia Bettinsoli ...... 25, 27 Hunnicutt, Susan ...... 44 Kubilius, Ramune ...... 5 Glassman, Nancy R...... 45 Hunt, Steven ...... 65, 99 Kunichika, Diane M...... 82 Gollop, Claudia ...... 8 Hurst, Emily ...... 100 Kunimoto, Chihiro ...... 37 Gomes, Stacy ...... 91 Hyun, Sookyung ...... 58, 75 Kurata, Keiko ...... 37 Gordon, Valerie St. Pierre ...... 95 Kurosawa, Toshinori ...... 36 Graves, Rebecca S...... 62, 63, 71, 84 I Kurtz-Rossi, Sabrina ...... 4, 91, 98 Graves-Blevins, Brenda ...... 63 Ichord, Jane ...... 78 Kussey, Tina ...... 65 Green, Mary Jane ...... 54 Ikusaki, Minoru ...... 21, 36 Green, Remlee ...... 2 International Cooperation Section .. L Green, Sheila ...... 64 21, 30 Ladd, Dana L...... 44, 83 Greenberg, Charles J...... 74 Ishimura, Yusuke ...... 18 LaDue, John ...... 17, 33, 42 Greenberg, Stephen ...... 21 Isono, Takeshi ...... 22 Lahoz, Monina ...... 93 Greenley, Sarah L...... 88 Iwema, Carrie ...... 33 Lamson, Karen ...... 3 Grier, P. J...... 30 Landau, Rebecca ...... 43 Grigg, Karen S...... 71, 93 J Lane, Andrea ...... 78 Grodzinski, Alison ...... 81 James, Dean ...... 12, 13 Lapidow, Amy R...... 78 Japan Medical Abstracts Society 21 Larsen, Jeanne ...... 16, 68 H Japan Medical Library Latimer, Renee ...... 86 Habousha, Racheline G...... 45 Association ...... 21 Lauseng, Deborah L...... 30 Haftel, Hilary M...... 79 Jaros, Oliver J...... 35 LaVertu, Amy E...... 78, 84 Halsted, Deborah ...... 64 Jemison, Karen ...... 49 Lawrence, Valerie J...... 85 Ham, Kelli ...... 20 Jerome, Rebecca ...... 25 La Rue, Elizabeth ...... 72 Hammer, Ann ...... 79 Johnson, E. Diane ...... 12, 63 Leadership and Management Hamstra, Standley ...... 79 Johnson, Robert ...... 102 Section ...... 7, 12, 34 Hanus, Karen ...... 71 Jones, Barbara B...... 6, 49, 62, 84 Ledger, Angela ...... 92 Harper, Amy L...... 102 Jones, Dee ...... 61 Lefebvre, Carol ...... 38 Harper, Kay ...... 101 Jones, Shannon D...... 44, 61, 83 Lesbian, Gay, Bisexual, and Harris, Robert ...... 4 Jones Jr., John D...... 62 Transgendered Health Science Harris, Ryan ...... 70 Joseph, Heather ...... 20 Librarians SIG ...... 3, 5, 24, 28 Harrow, Andrea ...... 4, 98 Joyce, Myra P...... 58, 75 Lessick, Susan ...... 101 Hart, Kim ...... 4 Julian, Elaine ...... 40 Le Ber, Jeanne M...... 87 Health Association Libraries Section Just, Melissa L...... 16 Li, Amy ...... 33 34 K Li, Jie 40 Heilemann, Heidi ...... 18, 42 Libraries in Curriculum SIG . 5, 7, 23 Henderson, Cynthia L...... 30, 90 Kane, Laura T...... 48 Kappes, Ryan ...... 87 Library Marketing SIG .... 4, 6, 20, 30 Henderson, Margaret E...... 2, 54 Light, Jeanene ...... 65 Hendler, Gail Y...... 78, 84 Katz, Theresa C...... 74 Kelly, Darlene P...... 90 Linares, Brenda M...... 67 Henner, Terry ...... 28 Lingle, Virginia A...... 40 Heskett, Karen ...... 77 Kelly, Elizabeth ...... 6, 46 Kelly, Janice E...... 12, 67 Littleton, Dawn ...... 83 Hill, Barbarie ...... 55 Livinski, Alicia A...... 56, 82 Hill, Beth ...... 86 Kendall, Sandra ...... 31 Kerdolff, Kathryn E...... 80 Logan, Robert A...... 51 Hiller, Steve ...... 102 London, Linda ...... 52 Hillskemper, Julie ...... 101 Kerns, Stephanie ...... 65, 87 Ketchum, Andrea M...... 32 London, Susan ...... 79 History of the Health Sciences Long, Robin ...... 40 Section ...... 5, 20, 32 Kimborowicz, Holly Sheldon ... 4, 54

104 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Index

Longnecker, Richard ...... 9 Near, Kelly K...... 35 Purcell, Michael J...... 43 Lopez, Isabel ...... 30 Neds-Fox, Joshua ...... 41 Love, Cynthia B...... 56, 82 Neenan, Patricia ...... 16 Q Lubker, Irene M...... 54 Neumeyer, Robert T...... 90 Qiu, Kefeng (Maylene) ...... 33, 62 Lynch, Andrea ...... 74 New Members SIG ...... 12, 20 R Lyons, Tierney ...... 50, 70 Nicholson, Joey ...... 52 Rabinowitz, Judy B...... 78 Lypson, Monica L...... 79 Nollan, Richard ...... 31 Ragon, Bart ...... 12, 70, 76 Nozoe, Atsutake ...... 21, 22, 36 M Raimondo, Paula ...... 50 Nunez, Annabelle ...... 34 Ramsey, Ellen ...... 76 MacEachern, Mark ...... 53, 64 Nursing and Allied Health Magee, Marty ...... 78 Rana, Gurpreet K...... 79 Resources Section ... 3, 12, 14, Rankin, Jocelyn A...... 24 Maggio, Lauren ...... 42 20, 23 Mahoney, Robert J...... 46 Rector, Eric ...... 73 Malloy, Michele ...... 59, 94 O Reidelbach, Marie ...... 78 Markland, Mary ...... 52 O’Dwyer, Linda ...... 59, 65, 70, 98, 99 Relevant Issues Section ..... 7, 14, 32 Marks, Lisa A...... 66 Odell, Jere ...... 9, 17 Research Section ...... 6, 15, 25, 32 Martin, Patricia W...... 29, 30 Ogata, Hiromitsu ...... 22 Rethlefsen, Melissa L...... 57, 74 Martin, Sam ...... 88 Ogawa, Rikke ...... 8, 12 Reynolds, Patricia ...... 56 Martin, Sandra I...... 41, 58 Oglesby, Leisa ...... 55 Rice, Brittany ...... 56, 82 Marton, Christine ...... 74 Oikawa, Harumi ...... 38 Rich, Joanne ...... 102 Matlin, Talitha ...... 97 Oishi, Marlene ...... 86 Richardson, Elizabeth J...... 78 Matsoukas, Konstantina ...... 58, 75 Oliver, John T...... 58, 75 Rieke, Judith ...... 52 Matsuda, Mami ...... 21, 36 Olmstadt, William ...... 46 Rios, Gabriel ...... 12 Mayman, Gillian Goldsmith .. 23, 44, Osterbur, David ...... 46 Risser, Mae ...... 40 81 Ottosen, Terri ...... 97 Roberts, Chris ...... 29 Mayo, Alexa A...... 50 Outreach SIG ...... 4, 16, 32 Roberts, Susan ...... 94 Mays, Brynn ...... 83 Owen, David J...... 18 Robinson, Cynthia K...... 34, 40 McCabe, David B...... 58 Robu, Ioana ...... 36 McCann, Jett ...... 10, 68 P Rodriguez, Carlos I...... 67 McDaniel, Sarah ...... 25 Pan, Xuequn (Della) ...... 29 Rollins, Alison E...... 56, 82 McGowan, Richard ...... 64 Pasala, Sanjiv ...... 58 Romeyn, Paula M...... 73 McGuinness, Susan M...... 97 Patel, Sapana R...... 59, 75 Roy, Loreine ...... 20 McKenzie, Diane ...... 80 Patterson, Ramona ...... 23 Russell, Cynthia K...... 23 McKnight, Michelynn ...... 7, 12 Pelletier, Sandra ...... 70 Ryan, Mary L...... 20 Perez, Ricardo ...... 30 Medical Informatics Section 8, 12, 30 S Medical Library Education Section . Perry, Valerie ...... 81 Persily, Gail L...... 18 Safranek, Sarah ...... 102 10, 13 Safratowich, Mike ...... 52 Mental Health SIG ...... 3, 14 Peterson, Mary ...... 39 Peterson, Richard A...... 5, 93 Saimbert, Marie K...... 69, 77 Miller, Jack ...... 91 Sakai, Yukiko ...... 22, 37 Miller, Louise C...... 62, 84 Pharmacy and Drug Information Section ...... 11, 14 Saleh, Ahlam A...... 32 Miller, Virginia ...... 40 Santiago, Jorge ...... 101 Mills, David M...... 58 Philbrick, Jodi L...... 29, 31, 96 Phillips, Holly E...... 71 Sarchet, Patricia ...... 46 Minuti, Aurelia ...... 45 Saville, Carole ...... 83 Misawa, Kazunari ...... 21 Pierce, Janette ...... 69, 74, 77 Pine, Janet M...... 50 Schaeffer, Peggy ...... 8 Mitchell, Cindy ...... 16 Schardt, Connie M...... 8 Molanphy, Emily ...... 64, 66 Pipes, Tisha ...... 31 Plejic, Martina ...... 3 Scherr, Joel ...... 73 Molecular Biology and Genomics Schilling, Katherine L...... 4 SIG ...... 8, 19, 34 Poletti, Edward J...... 49 Porter, Suzanne ...... 5 Schnall, Janet G...... 60, 102 Moncrief, Erica S...... 77 Schneider, Janet M...... 5, 14, 49 Moore, Mary ...... 28, 43, 67 Posley, Keith ...... 42 Potter, Jonathan ...... 47 Schnell, Eric ...... 12 Morrisey, Locke ...... 5 Schnitzer, Anna Ercoli ...... 30, 85 Mosher, Elaine ...... 3 Pouliot, Yannick ...... 18 Powell, Tracy E...... 95 Schoening, Paul ...... 32 Mower, Allyson ...... 87 Schroeder, Heidi ...... 78 Moyer, Eileen C...... 78 Powers, Elaine G...... 60, 74 Prevost, Jeremy ...... 65, 98, 99 Schumacher, Robert E...... 79 Muller, Jessica ...... 33 Schwartz, Diane G...... 3, 24 Munson, Kurt ...... 87 Price, Helvi McCall ...... 48 Prince, James Dale ...... 4 Schwartz, Rachel ...... 45 Murch, Cathy ...... 54 Scirocco, Stacey N...... 75 Murphy, Sarah A...... 27 Prottsman, Mary F...... 7 Ptak-Danchak, Alena ...... 43 Scott, John C...... 51 N Public Health/Health Administration Scott, Pamela ...... 10 Nancarrow, Catherine ...... 20 Section ...... 24, 28 Scoville, Caryn ...... 63 National Library of Medicine ...... 12 Public Services Section ...... 5, 12, 25 Sereika, Susan ...... 72

www.mlanet.org/am/am2009/pdf/abstracts_09.pdf ı MLA ’09 Abstracts 105 Sevetson, Erika L...... 25 T Wallace, Meghan ...... 94

Index Shannon, Carol ...... 64 Takamoto, Tina ...... 86 Wallace, Rick ...... 33, 62 Shaw, Pamela L...... 9 Tan, Josephine P. G...... 33 Walton, Linda ...... 34 Shedlock, James . 5, 9, 47, 49, 65, 87 Tannery, Nancy H...... 17, 42 Ward, Deborah H...... 49, 63 Shields, Tracy C...... 27 Task Force on Social Networking Wellik, Kay E...... 83 Siegel, Elliot R...... 51 Software ...... 57 Welmaker Sr., Roland B...... 90 Sieracki, Rita ...... 71 Taylor, Mary V...... 63, 84 Welsh, Judith ...... 95 Sievert, MaryEllen C. .. 49, 62, 63, 84 Technical Services Section .... 20, 34 Wertheimer, Andrew ...... 10 Sims, Ron ...... 5, 47 Teolis, Marilyn G...... 84 Wessel, Charles B...... 17, 42 Singarella, Thomas ...... 31, 32 Thibodeau, Patricia L...... 5, 8, 71, 93 Westley, Cindy J...... 35 Sinha, Dorothy P...... 50 Timm, Donna F...... 61 Weston, Beth ...... 96 Skica, Janice ...... 74 Tinsley, Marilyn L...... 42 Weum, Colleen M...... 63 Skopelja, Elaine ...... 21 Tobia, Rajia C...... 44 Whipple, Elizabeth C...... 9 Slawek, Donna ...... 3 Todd, Andrew D...... 84 White, Pam ...... 24 Smith, Helen Wong ...... 5 Tooey, M. J...... 50 Wickline, Mary A...... 14 Smith, Julie ...... 98 Totten, Herman ...... 13 Wildemuth, Barbara M...... 8 Smothers, Valerie ...... 75 Townsend, Whitney A. . 7, 53, 76, 81 Wilkin, Susan ...... 24 Snow-Croft, Sheila L...... 97 Trafford, Mabel ...... 82 Williams, Alan T...... 61 Son, Inhye Kim ...... 76 Travis, Lisa ...... 74, 92 Williams, Annette M...... 26, 27 Song, Jean ...... 27, 48, 53 Tuttle, Brandi ...... 71 Williams, Jeff ...... 46 Sorensen, Karen ...... 45 Williams, Joy Phinizy ...... 68 Southern Chapter ...... 48 U Wilson, Daniel T...... 70 Spitzer, Linda M...... 56, 82 Ugaz, Ana G...... 35 Wolf, Helen Anne ...... 3 Spore, Stuart ...... 64 Updegraff, Debra ...... 76 Wood, Frederick B...... 51 St. Anna, Leilani A...... 60, 102 Ushizawa, Noriko ...... 22 Wright, Barbara A...... 54 Stamison, Christine ...... 28 V Wu, Lin ...... 23 Starr, Susan ...... 88 Vaidhyanathan, Vedana ...... 47 Wu, Wendy ...... 41, 58 Stave, Christopher ...... 18, 42, 76 Van Houten, Lynn M...... 51 Y Steelman, Susan C...... 83 Vardell, Emily J...... 57 Steinberg, Ryan Max ...... 18, 42 Yale, Tracy L...... 75 Varner, Douglas L...... 10, 68 Yamaguchi, Naohiko ...... 22 Stoddart, Joan ...... 80 Vastalo, Felicia ...... 71 MLA ’09 Abstracts Stribling, Judy C...... 53 Yancey, Toni C...... 67 Vaughn, Patricia S...... 70 Yang, Peter ...... 88 Susic, Jovana ...... 45 Velez, Olivia ...... 75 Suwabe, Naoko ...... 22 Yarger, Frances ...... 17, 42 A Supplement to the Official Program Veres, Eva ...... 37 Yates, Charles ...... 18 Swain, Carol ...... 64 Veterinary Medical Libraries Swain, Robert ...... 24 Yen, Po-Yin ...... 75 www.mlanet.org/am/am2009/pdf/abstracts_09.pdf Section ...... 16, 24 Youngkin, Mary E...... 87 Swanson Jr., Joe ...... 28, 90 VonVille, Helena ...... 23, 61 Swiatek-Kelley, Janice ...... 69 Yumi, Yamashita ...... 38 von Isenburg, Megan ...... 71 Yung, Chi-Wah (Rudy) ...... 79 W Z Wakiji, Eileen ...... 85 Zalud-Cerrato, Sarah ...... 60 Walden, Rachel R...... 26, 27 Zhang, Yingting ...... 69, 77 Zipperer, Lorri ...... 34 Zwies, Richard ...... 18, 42, 76

106 MLA ’09 Abstracts ı www.mlanet.org/am/am2009/pdf/abstracts_09.pdf MLA ’09 Abstracts A Supplement to the Official Program www.mlanet.org/am/am2009/pdf/abstracts_09.pdf

MLA is a nonprofit, educational organization with more than 4,500 health sciences information profes- sional members worldwide. Founded in 1898, MLA provides lifelong educational opportunities, supports a knowledgebase of health information research, and works with a global network of partners to promote the importance of quality information for improved health to the health care community and the public.

www.mlanet.org