NETVIGATOR Broadband Service Guide About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Services (which includes NETVIGATOR Broadband and Fiber-to-the-Home Broadband Services), the Service Plans and options in your NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk Services, now Sports Online or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless speci ed otherwise in this Service Guide. PART I Important Information at our shops. You can terminate any New Media services one day in advance through online services are unavailable at your new address or it is not possible for us to provide such Services Service Providers (only applicable to the service subscribed account management at the respective New Media services' websites or our customer hotline using our reasonable endeavours to do so, we may not charge you the Early Termination Charge to in your NETVIGATOR Application) 1000. However, if you terminate your NETVIGATOR Services, all other now TV services, extra for the Services and/or, now TV services and/or New Media service (as the case may be) if you ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all telecommunications Services, New Media services and extra premiums (as the case may be) under your NETVIGATOR choose to end the Services and/or, now TV services and/or New Media service. However, we Services (other than PCCW-HKT mobile service) upon the terms of your Application, this Service Application are non-severable services and will also be terminated at the same time. You will need may charge you other Cancellation Charges (if any). If the Services is terminated, your now TV Guide, the General Conditions of Telecommunications Service (Consumer Customers) (available at to make a separate arrangement with the relevant Service Provider(s) if the provision of the relevant services and/or New Media services may also be terminated at the same time. www.hkt.com/Terms+of+Use) ("General Conditions") and the applicable special conditions (if any). service(s) is/are required. You are required to pay us the Early Termination Charge if you terminate ■ MODEM SHARING WITH OTHER PCCW / HKT SERVICES: If the same modem is shared The Special Conditions of Netvigator Broadband Service for Consumer Customer are available a Service during your Total Commitment Period and other Cancellation Charges (if any) speci ed between your NETVIGATOR Services/now TV services/eye Communication Services/PCCW at http://cs.netvigator.com/tnc_e.html. HKT provides certain non-telecommunication Services for all such Services, now TV services, New Media services, extra Services and extra premiums (as Home EasyWatch Services, and if your now TV services/eye Communication Services/PCCW (including F-Secure Safe Anywhere Services) upon the terms of your Application, this Service applicable) and any prepayment will not be refunded to you. You may contact our Customer Service Home EasyWatch Services are terminated or suspended for whatever reasons, you shall contact Guide, and HKT General Conditions of Service (available at http://cs.netvigator.com/tnc_e.html) Hotline to obtain the termination request form for the Services, now TV services, New Media our Customer Service Hotline to continue using your NETVIGATOR Services. If you do not do so, and the applicable special conditions (if any). The Special Conditions of F-Secure Safe Anywhere services, extra Services and extra premiums you wish to terminate. Please refer to Clause 13.3 of your NETVIGATOR Services will be suspended simultaneously on the effective date of termination Services are available at http://cs.netvigator.com/tnc_e.html. HKT also provides uHub Services the General Conditions and Clause 12 of the now TV services Terms and Conditions for details. of your now TV services/eye Communication Services/PCCW Home EasyWatch Services (a non-telecommunication service) upon the terms of your Application, this Service Guide, the ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE ENDS?: At the end of without prior notice while you remain responsible for the relevant Charges. When you are using a General Conditions of uHub Service and the Special Conditions of uHub Service (both available at the Commitment Period of the Services, New Media services or now TV services, if (a) we are Netvigator modem for more than one service using the same transmission bandwidth or path and www.uhub.com). HKT also provides PCCW eBill Service upon the PCCW eBill Service Terms and unable to contact you; (b) you do not contact us; or (c) you are undecided as to whether to renew the combined bandwidth requirements of the services are higher than the transmission bandwidth Conditions of Use, available at ebill.pccw.com. your existing Contract, we will continue to provide the Services, New Media services or now TV you have subscribed to, the bandwidth available when using the NETVIGATOR Services will be ■ PCCW Mobile HK Limited provides PCCW-HKT mobile service upon the terms of your Application, services or any extra services to you under the existing Contract on a month to month basis subject reduced. this Service Guide, and the General Conditions and the Special Conditions of PCCW-HKT mobile to payment of the Charges on a Month-To-Month Rate after the Commitment Period speci ed for ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Specification refers to network service for Consumer Customers, available at http://www.pccwmobile.com/specialconditions_e. the Services, New Media services or now TV services in the existing Contract until you cancel the speci cations of the subscribed Services for the broadband line connected from the modem at your ■ PCCW Media Limited provides now TV services under your NETVIGATOR Application upon the Services or now TV services by giving us at least 30 days' advance written notice (in the case of premises to the rst piece of network equipment or central office of the NETVIGATOR network. terms of such Application, this Service Guide, and the now TV services Terms and Conditions New Media service, at least 1 day's advance notice.). You may refer to Clauses 23.6 and 23.7 of For Basic Plan, bandwidth specifications of 1.5M, 3M, 6M, 8M, 18M, 30M and 100M listed on (available at http://nowtv.now.com). PCCW Media Limited provides MOOV.hk services upon the the General Conditions and Clauses 22.6 and 22.7 of the now TV services Terms and Conditions your Application correspond to a maximum dedicated downstream bandwidth of 1.5Mbps/ 3Mbps/ MOOV.hk Terms and Conditions, available at http://moov.hk. PCCW Media Limited provides for details. 6Mbps / 8Mbps / 18Mbps / 30Mbps / 100Mbps and maximum dedicated upstream bandwidth of MEDIA.now.com.hk services upon your Application, this Service Guide and the Media Terms and ■ CAN I EXTEND THE COMMITMENT PERIOD?: You can extend the Commitment Period of the 640Kbps / 640Kbps / 640Kbps / 800Kbps/ 1Mbps / 10Mbps / 30Mbps respectively. For Fiber-to- Conditions, available at http://media.now.com.hk. PCCW Media Limited provides now Sports Services, New Media services or now TV services by agreeing to an additional Commitment the-Home Plans, bandwidth speci cations of 100M, 200M, 300M, 500M and 1000M correspond to Online services upon your Application, this Service Guide and the now Sports Online Terms Period. You can also agree to replace the Contract with another new Contract upon expiry of the a maximum upstream and downstream bandwidth of 100Mbps / 200Mbps / 300Mbps / 500Mbps / and Conditions, available at http://now.com.hk/nowsports. For easy reading, we may also refer to Commitment Period of the Services, New Media services or now TV services. 1000Mbps respectively. The actual speed you experience using the Services will be less than the MOOV.hk services, MEDIA.now.com.hk services and now Sports Online Services as "New Media ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We can change all terms and network speci cations and affected by your device, technology, network and software used, network services" in this Service Guide. conditions of the Services, now TV services, New Media services or extra service by publishing con guration and coverage, usage levels, international bandwidth and extraneous factors. ■ HKT CSP Limited provides and manages "My HKT Customer Service" portal as your agent upon the changes online at the websites listed in Part III of this Service Guide or by other means ■ CHARGES: If you have committed to a Commitment Period, in addition to any usage based charge (if the Terms and Conditions of "My HKT Customer Service" Portal (available at https://cs.hkt.com). designated by us. Other than for New Media services, if we believe that the change causes you applicable), you will be charged the Monthly Rate within Commitment Period for the Services during "My HKT" account allows you to manage some of your service(s) subscribed with the relevant material disadvantage or will result in an increase in your charges for the Services (other than IDD the Commitment Period. If you have not committed to a Commitment Period or if your Commitment member(s) of the HKT Group or the PCCW Group (such as NETVIGATOR, xed line / eye, PCCW- or roaming services), we shall give you at least 30 days' prior notice. Other than for New Media Period has expired and not been extended or renewed, you will be charged at the prevailing Month- HKT mobile, and/or now TV services) through a single login at "My HKT Customer Service" services, you have the right to terminate your Contract in certain circumstances without incurring To-Month Rate. We will also charge you other charges listed in your Application and this Service

Hongw eKobsngite T elecommunications(http://cs.hkt.com )(HKT) and "LimitedMy HK T " wwwApp.netvigator (collectiv.comely, "Portal"), as well as HKT CSP Limited to any charges in respect of that termination (other than incidental costs) when we increase Charges Guide when applicable. PO Boxreg i320ste rGPO and Hong man Kaongge y o uTelr "+852My H 2888KT" 2888acco u n Ftax o n+852 the 2877Port a8877l as your agent, subject to the applicable and change terms and conditions of a Service by giving not more than 15 days' notice prior to the ■ BILLING: You may receive separate bills for the bundled Services at different dates. terms and conditions. change coming into effect. Please refer Clause 22.4 of the General Conditions and Clause 21.4 of ■ PREPAYMENT: In some cases, we may require you to make a prepayment. If you are required to Things You Need to Know the now TV services Terms and Conditions for details. make a prepayment, we will specify the same in your Application and Service Guide. Prepayment ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR Application and your ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: Unless we tell you will be refunded to you as speci ed in the Service Guide, if no refund is speci ed, it will be offset Application contains any missing or incorrectly entered charges that are payable by you, your otherwise, you are required to return our Service provisioning Equipment in good working condition against your Charges during the Commitment Period. Prepayment will not be refunded to you if selected options in a Service Plan in your Application is not offered by us as speci ed in this Service as soon as possible after termination of the Service to the address that we inform you at the you terminate the NETVIGATOR Service, extra services or extra premiums before the Commitment Guide or there are any other discrepancies, then our customer service will contact you as soon as time you terminate a Service. Please refer to details as contained in the termination request form Period ends. practicable to rectify such discrepancies and we will resume processing your Application when all completed upon your termination request. If you fail to return such Service provisioning Equipment, ■ DEPOSITS: You shall be responsible for all charges under this Contract. Deposits paid by you discrepancies have been recti ed. you shall pay us upon demand the Lost or Replacement Equipment Charge. will be jointly held by all our service providers who provide services to you. Deposits paid in ■ BROADBAND LINE INSTALLATION DEMARCATION: Broadband service installation refers to ■ MOVING HOME?: If you move your home and our Services or now TV services are already relation to a service provided by one service provider may be used to pay outstanding Charges the connection of broadband line to the rst landing broadband socket only within the customer's available at your new residential address or we can provide the Services at that address using our in relation to another service provided by the same or another service provider within the PCCW premises as determined at the sole discretion by HKT. reasonable endeavours to do so, we will continue to provide you those Services if you wish us to group companies or used to settle the outstanding amount of any payment for those services. Any ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation of the NETVIGATOR do so and you pay all applicable charges. You will need to call us to determine the Installation remaining deposits will be refunded to you when all charges are paid at the end of this Contract Services to be carried out and completed at the Service Installation Address within 21 days of the Service Fee or Activation Service Fee payable when you move (the amount payable will depend on or at the end of your subscription to relevant service. Please refer to Clause 13.5 of the General date of your Application. Otherwise, we reserve the right to cancel your NETVIGATOR Application your new address). If you move our Services or now TV services out of Public Housing / Home Conditions for details. and to charge you an Order Cancellation Administration Fee of HK$100. Ownership Scheme / Sandwich Class Scheme estate ("Public Housing") within the Commitment ■ NEW MEDIA SERVICES: The quality of any New Media services is dependent on the quality of ■ CAN I TERMINATE A SERVICE?: You can terminate any Services or now TV services by Period, the Charges will be changed to the current Charges for the same Services at private housing your internet connection, bandwidth/network quality and stability. Your personal computers and/or giving us not less than 30 days' prior notice by submitting a completed termination request form from your Services relocation effective date. If our Services or now TV services or New Media smartphones must meet the basic system requirements as set out in the service websites. PART II NETVIGATOR Application within Commitment Period is waived during such bridging period for Basic to our website (Public Housing: www.netvigator.com/eng/pages.php?url=lp_ of the service installation of Customer's NETVIGATOR Services. SECTION A CUSTOMER DETAILS Plan or Fiber-to-the-Home Plan under NETVIGATOR Service. public; others: www.netvigator.com/eng/pages.php?url=lp_private). The rates Monthly Plan (without Commitment Period): ■ Service Installation Address: The Service installation address will ■ Total Commitment Period: This is the total contract period for the are subject to change and HKT's decision shall be nal. Service Description / Entitlements: be used by us as the correspondence address. If your correspondence Commitment Period and Commitment Extension. If you terminate any ➤ Service Entitlements and Eligibility: Service entitlements to ■ NETVIGATOR Services or Fiber-to-the-Home Services. address is different from the Service installation address, please update it services during the Total Commitment Period, Early Termination Charge NETVIGATOR Services and eligibility for selecting the premiums of the Premium Packages: at cs.netvigator.com. will apply for such services that you terminate. Premium Packages and Extra Premiums under different Service Plan Prepayments made under the Premium Packages will be used to set off the ■ NETVIGATOR Broadband Login ID and E-mail Address Registration: ■ Target Installation Date: This is the target date which we will conduct vary. Please refer to your NETVIGATOR Application and NETVIGATOR Monthly Charge for the Commitment Period. Your Login ID & E-mail Address is limited to 2 to 15 lower case installation of the NETVIGATOR Services, Extra Services or now Supplementary Service Guide for details, if applicable. Service Description / Entitlements: alphanumeric characters. Please fill in capital letters for ease of TV services at the Service Installation Address and may be subject to Service Description / Entitlements: ■ Premium speci ed in the Application. recognition. The rst character must be selected from the letters A-Z. If change. The Target Installation Date is also the Target Commencement uHub Services: Customer who completes registration of the uHub Services Eligibility: your preferred Login ID(s) is/are not available, we will assign a Login ID Date unless a different Target Commencement Date is speci ed in the via http://www.uhub.com within 3 months after the service installation of ■ All Charges must be settled by credit card. that is similar to your preferred choice. If you have applied for any New Application. his/her NETVIGATOR Services will be entitled to 10GB storage on uHub. Prepayments: Media services, this will be your login ID for such service(s); if you have ■ Target Commencement Date: This is the target date on which Registration after that 3-month period will entitle Customer to HKT's prevailing ■ Prepayment as speci ed in the Application shall be settled by designated not provided us with an email address , we will use this email address as NETVIGATOR Services, Extra Services or now TV services will uHub basic storage capacity. If the NETVIGATOR Services are terminated by credit card before delivery of the premium. your contact email address. commence at the Service Installation Address and may be subject to Customer or HKT for whatever reason, Customer's uHub storage entitlement ■ 2nd Premium Package prepayment applied. SECTION B CONTRACT TERM change. will be terminated or downgraded as determined by HKT. Samsung 46" Full HD LED TV Package ■ Commitment Period: This is the Commitment Period as speci ed in SECTION C SERVICE PLAN Basic Plan (with Commitment Period): Model: UA46F5500AJXZK the Application which you agree to subscribe to NETVIGATOR Service NETVIGATOR SERVICES Service Description / Entitlements: Product information: and this automatically applies to the Extra Services, premiums and/or ➤ Special Terms and Conditions: Special Conditions of NETVIGATOR ■ NETVIGATOR Services. - iDTV Tuner Built-in now TV services selected under your NETVIGATOR Application (unless Services for Consumer Customers, available at http://cs.netvigator.com/ Fiber-to-the-Home Plan (with Commitment Period): - Resolution: 1920 x 1080 otherwise speci ed in the Application.) This does not apply tnc_e.html. All Service Plans allow for unlimited data use each month and Service Description / Entitlements: - CMR 100Hz Clear Motion Rate to New Media services unless you have subscribed to a contract plan as include the provision of the Equipment including the modem, cables and ■ Fiber-to-the-Home Services. - Dual Core Processor indicated in your Application. The Commitment Period commences on the associated equipment. The Monthly Rate within Commitment Period may ■ F-Secure Safe Anywhere (1-Key) Services: HKT will charge a month- - 3 years on-site warranty Commencement Date. be different from the list price due to promotional offer available at the time to-month rate of HK$28 after expiry of the Commitment Period of *For details, please visit http://www.samsung.com/hk_en/ ■ Commitment Extension: This is the bridging period to the Commitment of your Application. Month-To-Month Rate, applicable after expiry of your Customer's Fiber-to-the-Home Services. HKT reserves the right to Premium redemption arrangement: Period to enable customers to switch from other operators. Monthly Rate Commitment Period will be at our prevailing rates. For details, please refer withdraw any unused license key at any time 6 months after completion We will send a redemption letter by mail to your Installation Address

Hong Kong Telecommunications (HKT) Limited www.netvigator.com PO Box 320 GPO Hong Kong Tel +852 2888 2888 Fax +852 2877 8877 NETVIGATOR Broadband Service Guide 02012014E Page 1 of 2 © 2014 Hong Kong Telecommunications (HKT) Limited approximately 6-8 weeks after the completion of your NETVIGATOR Service Special Terms and Conditions: MOOV.hk Terms and Conditions, available at uHub Service: player application can only be used on mobile devices with operation installation. http://moov.hk. uHub upgrade to 25GB system versions of iOS 5.0 or above and Android 2.3 or above. Extra Premiums: ■ MOOV.hk online digital music service (only available for use in Hong Your uHub storage entitlement only applies during your subscription of ■ PCCW Media Limited has signed an exclusive agreement to broadcast Service Description / Entitlements: Kong). NETVIGATOR Services. You should back up your data before your uHub the Barclays Premier League from 2013/2014 – 2015/2016 for three ■ Premium speci ed in the Application. ■ Up to 3 free MP3 download per month until further notice from us storage is downgraded or terminated and your les are deleted. seasons. Only subscribers to the Super Sports Pack can subscribe to Prepayments: (subject to MOOV.hk Terms and Conditions), but it is not applicable to Service Description / Entitlements: CH620. Super Sports Pack subscribers can view CH 620 (if subscribed ■ Extra premium prepayment applied. the application of Home Wireless and MOOV Bundle Service. For the ■ Upgraded uHub storage to 25GB to), 621 and BPL Online on now player on a single registered PC or Canon All-in-one Photo Printer avoidance of doubt, you are not entitled to any Free MP3 Download uHub SuperPack (Basic Plan) mobile device (by installing the now player application or through http:// Eligibility: Customer must subscribe to NETVIGATOR Broadband Service while your monthly charges are waived. Service Description / Entitlements: nowplayer.now.com). This registered device can be changed only once with a Commitment Period of 24 months or more. This offer is not applicable ■ Charges for the rst month may be waived for rst time customers of uHub SuperPack includes: per calendar month. CH631-637 and 660 can also be viewed on now to Monthly Plan. MOOV.hk (it is not applicable to the application of Home Wireless and ■ 25G uHub storage player; through any PC or mobile device (but not simultaneously). Premium redemption arrangement: MOOV Bundle Service). ■ PCCW-HKT Wi-Fi Single Device Plan SECTION F NEW MEDIA SERVICES We will send a redemption letter by mail to your Service Installation Address Home Networking Wireless Service: ■ Home Wireless Service – Basic Plan ( See above) MOOV.hk – MOOV Unlimited: approximately 2-4 weeks after the completion of the NETVIGATOR Service Service Description / Entitlements: uHub SuperPack (Fiber-to-the-Home Plan) Terms and Conditions: MOOV.hk Terms and Conditions, available at http:// installation. ■ Home Networking Wireless Service. Service Description / Entitlements: moov.hk. Product Information: ■ Provision of the Equipment during the Commitment Period: uHub SuperPack includes: Service Description / Entitlements: - Product Dimension: 449 x 304 x 152 mm (W x D x H) 1. (a) One GE router with wired network speci cation: ■ 25G uHub storage ■ MOOV.hk online digital music service (only available for use in Hong - All in one function: Colour Print / Colour Scan / Colour Copy Max 1000Mbps and wireless network specification: 867Mbps for ■ PCCW-HKT Wi-Fi Single Device Plan Kong). TM - Support「Google Cloud Print 」for remote printing* 5Ghz (802.11ac) / 300Mbps for 5Ghz (802.11n) / 300Mbps for ■ Home Wireless Service – Fiber-to-the-Home Plan (See above) ■ Up to 1 free MP3 download per month until further notice from us (subject - AirPrint for direct printing web pages or documents through iOS device* 2.4Ghz(802.11n). Network Specification: The network specification applies to the router to MOOV.hk Terms and Conditions). For the avoidance of doubt, you - Direct photo printing and scanning through PPS smartphone app* 2. Cables and associated equipment. supplied. The actual speed enjoyed by a customer will be less than the are not entitled to any Free MP3 Download while your monthly charges - Built-in Wi-Fi 802.11b/g/n for wireless network print / scan ■ First time installation and equipment delivery fee waived within network speci cations and will be affected by many factors including network are waived. - Auto duplex print Commitment Period. speci cation of your router, the network speci cation of your service, the lay- ■ Charges for the rst month may be waived for rst time customers of *Please visit www.canon.com.hk/pixma for more details Eligibility: out of your Service Installation Address, device used, technology, network MOOV.hk. SECTION D EXTRA SERVICES ■ Dedicated to NETVIGATOR Broadband customer. and software used, network configuration and coverage, international MEDIA.now.com.hk – MEDIA Unlimited: Wireless Broadband Home Networking Wireless Service (SuperPack): bandwidth, other possible Wi-Fi interference and extraneous factors. Terms and Conditions: MEDIA Terms and Conditions, available at http:// Home Wireless Service (Basic Plan) Service Description / Entitlements: F-Secure Safe Anywhere Service Plan: media.now.com.hk. Service Description / Entitlements: ■ 25GB uHub storage. ➤ Special Terms and Conditions: Special Conditions of F-Secure Safe Service Description / Entitlements: ■ ■ PCCW-HKT Wi-Fi Single Device Plan. Anywhere Service, available at http://cs.netvigator.com/tnc_e.html. ■ MEDIA.now.com.hk online entertainment service (only available for use Home Wireless Service ■ ■ Home Networking Wireless. Service Description / Entitlements: in Hong Kong). Provision of equipment during the contract term: ■ 1. (a) One FE router with 802.11g Wi-Fi (wired network specification: Provision of equipment during the Commitment Period: ■ License key for F-Secure Safe Anywhere software (features include ■ Charges for the rst month may be waived for rst time customers of 16Mbps / wireless network speci cation: 54Mbps for 2.4Ghz) (applicable 1. One GE router with wired network speci cation :Max 1000Mbps and (1) Computer security such as anti-spam, browsing protection and anti media.now.com.hk. to 3M/6M/8M/18M users); or wireless network speci cation : 867Mbps for 5Ghz (802.11ac) /300Mbps virus, (2) Parental Control). SECTION G ADDITIONAL CHARGES FOR (b) One FE router with 802.11n Wi-Fi (wired network specification: for 5Ghz (802.11n) / 300Mbps for 2.4Ghz (802.11n). Eligibility: NETVIGATOR SERVICES 2. Cables and associated equipment. ■ When customer subscribes new or change F-Secure Safe Anywhere Installation Service Fee: 90Mbps / wireless network specification: 300Mbps for 2.4Ghz) ■ (applicable to 30M or above users). First time installation and equipment delivery fee waived within service plan, a new 24/30 months contract for all license key(s) This charge will be imposed when the infrastructure of the Service has not 2. Cables and associated equipment. Commitment Period. subscribed will be applied. been installed at your address for our immediate provision of the Services ■ First time installation and equipment delivery fee waived within Eligibility: ■ Not available for Pre-installation option. (even though it may be available in the building) or when there has not been ■ Commitment Period. Dedicated to NETVIGATOR Broadband customer. SECTION E now TV SERVICES BUNDLE a subscriber to the NETVIGATOR Services at your address. Any third party Eligibility: Network specification: The network specification applies to the router contractor fees required in order to install the Services will be payable by you supplied. The actual speed enjoyed by a customer will be less than the Eligibility: ■ Basic Plan customer with bandwidth speci cation 3M/6M/8M/18M/30M ■ Customer must subscribe to NETVIGATOR Service with dedicated and are not included in this charge. In the event that HKT commences work or above. network speci cations and will be affected by many factors including network on the installation of your broadband line and you subsequently terminate the speci cation of your router, the network speci cation of your service, the lay- bandwidth of at least 3M. Home Wireless Service (Fiber-to-the-Home Plan): ■ NETVIGATOR Services prior to completion of such installation works, this out of your Service Installation Address, device used, technology, network "The Starter Pack", "Entertainment Pack", "Channel Bundle", Service Description / Entitlements: "Super Sports Pack with now Super 4 Entertainment Pack" and charge will remain to be payable by you in full. ■ and software used, network configuration and coverage, international Activation Service Fee: Home Wireless Service bandwidth, other possible Wi-Fi interference and extraneous factors. "Sports Channel - now 621" have the same Commitment Period ■ Provision of the Equipment during the contract term: and commence on the same Commencement Date, as Customer's This charge will be imposed when the infrastructure of the Services has 1. One GE router with 802.11n Wi-Fi (wired network speci cation: 700Mbps PCCW-HKT Wi-Fi service: already been installed at your address for our immediate provision of the Single Device Plan: subscription to the NETVIGATOR Service. / wireless network speci cation: 300Mbps for 2.4Ghz) ■ At the end of the Commitment Period of your subscription to the now Services and there has been a previous subscriber to the NETVIGATOR Service Description / Entitlements: Services. This charge will be billed in the rst bill upon completion of the 2. Cables and associated equipment. ■ TV services Bundle, the now TV services Bundle will continue to be ■ Unlimited usage of Wi-Fi Service per device each month. Services activation. Any third party contractor fees required in order to First time installation and equipment delivery fee waived within ■ provided to you at the same monthly charges, on a month to month Commitment Period. Each Customer can apply for a maximum of ve (5) Single Device Plans basis. activate the Services will be payable by you and are not included in this Eligibility: including already registered ones. ■ Not available for Pre-installation option. charge. ■ Eligibility: Our Services are dependant on the internal infrastructure at your address Dedicated to Fiber-to-the-Home customer. ■ "Starter Pack" and "Entertainment Pack": Home Wireless and MOOV Bundle Service (Basic Plan) Both NETVIGATOR and non-NETVIGATOR Customer can apply for Service Description / Entitlements: being installed and ready for our immediate provision of service. If additional Single Device Plan. Service Description/Entitlements: ■ Customer can enjoy a "Starter Pack" and an "Entertainment Pack" of work is required within your premises in order to be ready for our immediate Unlimited Usage Plan (NETVIGATOR): ■ Home Wireless Service-Basic Plan (See above) now TV services channels; and monthly rental fee waiver for decoder provision of the Service, your Installation Service Fee or Activation Service ■ MOOV.hk – MOOV Unlimited. Service Description / Entitlements: box. Fee (as the case may be) will be increased by a further amount which will be ■ Unlimited usage of Wi-Fi Service each month. quoted to you before any necessary works begin. Special Terms and Conditions: MOOV.hk Terms and Conditions, available at ■ "Channel Bundle" or "Super Sports Pack with now http://moov.hk. Each Unlimited Usage Plan includes one (1) web login account and Super 4 Entertainment Pack" or Sports Channel - For details of the Installation Service Fee or Activation Service Fee payable three (3) Single Device activation quotas. “ ■ MOOV.hk online digital music service (only available for use in Hong now 621”: at your address or your new address if you are moving, please call our Kong). Eligibility: Service Description / Entitlements: Customer Service Hotline at 1000. ■ Only existing NETVIGATOR Customer can apply for Unlimited Usage ■ Up to 3 free MP3 download per month until further notice from us ■ Customer may select a "Channel Bundle" (which may comprise 1 Early Termination Charge (also applicable to Extra Service, New Media (subject to MOOV.hk Terms and Conditions), but it is not applicable to Plan (NETVIGATOR). channel, 2 channels or 3 channels); or the "Super Sports Pack with services and now TV services Bundle): the application of Home Wireless and MOOV Bundle Service. For the Unlimited Usage Plan (Skywalker): now Super 4 Entertainment Pack"; or the “Sports Channel - now Monthly Charge x (remaining months of the Commitment Period + avoidance of doubt, you are not entitled to any Free MP3 Download Service Description / Entitlements: 621” (for Public Housing address only); and can enjoy monthly rental Commitment Extension (if applicable)) while your monthly charges are waived. ■ Unlimited usage of Wi-Fi Service each month. fee waiver for decoder box. Reconnection Charge: ■ ■ Charges for the rst month may be waived for rst time customers of Each Unlimited Usage Plan includes one (1) web login account and ■ Customer can only subscribe to either the "Channel Bundle"; "Super HK$200 (applicable only if service has been suspended) MOOV.hk (it is not applicable to the application of Home Wireless and three (3) Single Device activation quotas. Sports Pack with now Super 4 Entertainment Pack" or "Sports Channel Administrative Charges: MOOV Bundle Service). Eligibility: - 621" (for Public Housing address only). Charges for loss or replacement of Equipment can be viewed at http://www. ■ now Home Wireless and MOOV Bundle Service (Fiber-to- Only Non-NETVIGATOR Customer can apply for Unlimited Usage Plan ■ Only designated channels/programs can be viewed on now player. netvigator.com/general_charges/eng the-Home Plan) (Skywalker). Please refer to the now player Terms and Conditions (available for Other Charges are listed in your Application. Service Description / Entitlements: ■ Each Customer can only apply for one Unlimited Usage Plan. viewing at http:// player. .com/tnc). Please note that your ■ now now ■ Home Wireless Service- Fiber-to-the-Home Plan (See above) Only applicable for Wi-Fi enabled devices which ful ll designated system access to any programme, channel and/or content on the now player ■ MOOV.hk – MOOV Unlimited. requirement. service can be terminated at anytime without prior notice. The now PART III: OTHER INFORMATION the same premium package or extra premium is subscribed under the same Service Installation NETVIGATOR Everywhere Service: www.netvigatoreverywhere.com ■ PREMIUM PACKAGES AND EXTRA PREMIUMS: All third party products in premium packages Address; or (iii) the same credit card is used to settle the payment for more than one of the same MOOV.hk: moov.hk and extra premiums are only available while supplies last and are non-redeemable for cash or other premium package or extra premium, we shall collect a prepayment equivalent to the Recommended Home Wireless Service: homewireless.netvigator.com bene ts. Please refer to the manufacturer's warranty statement included with the product for a Retail Price of the product in the premium package or extra premium, before delivery or upon your MEDIA.now.com.hk: www.media.now.com.hk detailed explanation of the product warranty terms applicable to a particular product. redemption of the premium. Prepayment shall be offset against your Charges. PCCW-HKT Wi-Fi service www.wi .pccw-hkt.com ■ REDEMPTION PROCEDURE IN PREMIUM PACKAGES AND EXTRA PREMIUMS: We will send a ■ NETVIGATOR CUSTOMER SERVICE: You may call our Consumer Service Hotline at 1000 or F-Secure Safe Anywhere: fsecure.netvigator.com redemption letter by mail to your Installation Address approximately 2-6 weeks after the completion send your email to [email protected]. uHub Services: www.uhub.com of the NETVIGATOR Services installation. You are required to redeem the product at a designated ■ OUR SERVICE WEBSITES: The following are websites of Services, now TV services and New now Sports Online: now.com.hk/nowsports address during the redemption period in accordance with the redemption letter. Media services referred to in this Service Guide: My HKT Customer Service Portal: http://cs.hkt.com ■ 2nd PREMIUM PREPAYMENTS IN PREMIUM PACKAGES AND Extra PREMIUMS: If: (i) you NETVIGATOR Services: www.netvigator.com subscribe to more than one of the same premium package or extra premium; (ii) more than one of now TV services: www.now-tv.com

Hong Kong Telecommunications (HKT) Limited www.netvigator.com PO Box 320 GPO Hong Kong Tel +852 2888 2888 Fax +852 2877 8877 NETVIGATOR Broadband Service Guide 02012014E Page 2 of 2 © 2014 Hong Kong Telecommunications (HKT) Limited