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NETVIGATOR Broadband Service Guide

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NETVIGATOR Broadband Service Guide NETVIGATOR Broadband Service Guide About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Service (which includes NETVIGATOR Broadband and Fiber-To-The-Home Broadband Services), the Service Plans and options in the NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk services, now Sports Online or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. PART I Important Information of the relevant service(s) is/are required. You are required to pay us the ■ MODEM SHARING WITH OTHER PCCW TELECOMMUNICATIONS Service Providers (only applicable to the service Early Termination Charge if you terminate a service during the Fixed Term SERVICES: If the same Modem is shared between your NETVIGATOR subscribed to in your NETVIGATOR Application) and Term Extension and other Cancellation Charges (if any) specified Broadband Service/PCCW Fiber Direct/now TV service/eye Multimedia ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all for all such Services, now TV services, New Media services, optional Service/PCCW Home EasyWatch Service, and if your now TV service/ telecommunications Services (other than PCCW mobile Service) upon the services and optional premiums (as applicable) and any prepayment will eye Multimedia Service/PCCW Home EasyWatch Service is terminated or terms of your Application, this Service Guide, the General Conditions of not be refunded to you. You may contact our customer service hotline to suspended for whatever reasons, you shall contact the customer service Telecommunications Service (Consumer Customers) (available at www. obtain the termination request form for the Services, now TV services, hotline to continue using your NETVIGATOR Broadband or PCCW Fiber pccw.com/Terms+of+Use) (the “General Conditions”) and the applicable New Media services, optional services and optional premiums you wish Direct Service. If you do not do so, your NETVIGATOR Broadband or special conditions (if any). The Special Conditions of Netvigator Broadband to terminate. Please refer to Clause 13.3 of the General Conditions and PCCW Fiber Direct Service will be suspended simultaneously on the Service for Consumer Customer are available at http://cs.netvigator.com/ Clause 12 of the now TV Terms and Conditions for details. effective date of termination of your now TV service/eye Multimedia tnc_e.html. HKT provides certain non-telecommunication Services (including ■ WHAT HAPPENS WHEN THE FIXED TERM OF A SERVICE ENDS?: At Service/PCCW Home EasyWatch Service without prior notice while snaap! , MailGuard Plus and PC Guard services) upon the terms of your the end of the Fixed Term of a Service, New Media service or now TV you remain responsible for the relevant Charges. When you are using a Application, this Service Guide, and HKT's General Conditions of Service service, if (a) we are unable to contact you; (b) you do not contact us; or (c) Netvigator modem for more than one service using the same transmission (available at http://cs.netvigator.com/tnc_e.html) and the applicable special you are undecided as to whether to renew your existing Contract, we will bandwidth or path and the combined bandwidth requirements of the conditions (if any). The Special Conditions of snaap! , MailGuard Plus continue to provide the Service, New Media service or now TV service services are higher than the transmission bandwidth you have subscribed and PC Guard services are available at http://cs.netvigator.com/tnc_e.html. or any optional services to you under the existing Contract on a month to, the bandwidth available when using the NETVIGATOR Broadband HKT also provides uHub Service (a non-telecommunication service) upon to month basis subject to payment of the Charges after the Fixed Term Services will be reduced. the terms of your Application, this Service Guide, the General Conditions specied for the Service, New Media service or now TV service in the ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Specification of uHub and the Special Conditions of uHub (both available at www.uhub. existing Contract until you cancel the Service, New Media service or now refers to network specifications of the subscribed Services for the com). HKT also provides PCCW eBill Service upon the PCCW eBill Service TV service by giving us at least 30 days' advance written notice. You may broadband line connected from the first piece of network equipment or Terms and Conditions of Use, available at ebill.pccw.com. refer to Clauses 23.6 and 23.7 of the General Conditions and Clauses 22.6 central office of the NETVIGATOR network to the modem at your Premises. ■ PCCW Mobile HK Limited provides PCCW mobile Service upon the terms and 22.7 of the now TV Terms and Conditions for details. For Basic Plan, bandwidth specications of 1.5M, 3M, 6M, 8M, 18M, 30M of your Application, this Service Guide, and the General Conditions and ■ CAN I EXTEND THE FIXED TERM?: You can extend the Fixed Term and 100M listed on the Application correspond to a dedicated downstream the Special Conditions of PCCW mobile Service for Consumer Customers, of a Service, New Media service or now TV service by agreeing to an bandwidth of 1.5Mbps / 3Mbps / 6Mbps / 8Mbps / 18Mbps / 30Mbps available at http://www.pccwmobile.com/specialconditions_e. additional Fixed Term. You can also agree to replace the Contract with /100Mbps and dedicated upstream bandwidth of 640Kbps / 640Kbps / ■ PCCW Media Limited provides now TV services under your another new Contract upon expiry of the Fixed Term of the Service, New 640Kbps / 800Kbps/ 1Mbps / 10Mbps/ 30Mbps respectively. For Fiber-to- NETVIGATOR Application upon the terms of such Application, this Media service or now TV service. the-home Plans, bandwidth specications 100M, 200M, 300M, 500M and Service Guide, and the now TV Terms and Conditions (which you may ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We 1000M correspond to a maximum upstream and downstream bandwidth download at http://nowtv.now.com). PCCW Media Limited provides MOOV. can change all terms and conditions of a Service, now TV service, New of 100Mbps / 200Mbps / 300Mbps /500Mbps /1000Mbps respectively. hk services upon the MOOV.hk Terms and Conditions, available at http:// Media service or optional service by publishing the changes online at the The actual speed you experience using the Service will be less than the moov.hk. PCCW Media Limited provides MEDIA.now.com.hk services websites listed in Part III of this Service Guide. Other than for New Media network specications and affected by your device, technology, network upon the Media Terms and Conditions, available at http://media.now.com. service, if we believe that the change causes you material disadvantage or and software used, network conguration and coverage, usage levels and hk. PCCW Media Limited provides now Sports Online services upon the will result in an increase in your charges for the Services (other than IDD or extraneous factors. now Sports Online Terms and Conditions, available at http://now.com. roaming services), we shall give you at least 30 days' prior notice. Other ■ CHARGES: If you have committed to a Fixed Term, in addition to any hk/nowsports. For easy reading, we may also refer to MOOV.hk services, than for New Media service, you have the right to terminate your contract usage based charge (if applicable), you will be charged the Monthly MEDIA.now.com.hk services and now Sports Online Services as "New in certain circumstances without incurring any charges in respect of that Fixed Term Rate for the service(s) during the Fixed Term. If you have Media services" in this Service Guide. termination (other than incidental costs) when we increase Charges and not committed to a Fixed Term or if your Fixed Term has expired and not Things You Need to Know change terms and conditions of a Service by giving 15 days notice prior been extended or renewed, you will be charged the Month-to-Month Rate ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR to the change coming into effect. Please refer Clause 22.4 of the General Application. We will also charge you other charges listed in Application Application and your Application contains any missing or incorrectly entered Conditions and Clause 21.4 of the now TV Terms and Conditions for Form and/or the Service Guide when applicable. charges that are payable by you, your selected options in a Service Plan details. ■ BILLING: You may receive separate bills for the bundled services at in your NETVIGATOR Application is not offered by us as specied in this ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: different dates. Service Guide or there are any other discrepancies, then our customer Unless we tell you otherwise, you are required to return our equipment to ■ PREPAYMENT: In some cases, we may require you to make a service will contact you as soon as practicable to rectify such discrepancies the address that we inform you at the time you terminate a Service. Please prepayment. If you are required to make a prepayment, we will specify the and we will resume processing your Application when all discrepancies refer to details as contained in the termination request form completed same in your Application and Service Guide. Prepayment will be refunded have been rectied. upon your termination request. to you as specied in the Service Guide, if no refund is specied, it will be ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation ■ MOVING HOME?: If you move your home and our Service and our now offset against your Charges during the Fixed Term. Prepayment will not of NETVIGATOR Service to be carried out and completed at the Service TV service is available at your new address, we will continue to provide be refunded to you if you terminate the NETVIGATOR Service, optional installation address within 21 days of the date of your Application.
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