NETVIGATOR Broadband Service Guide About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Service (which includes NETVIGATOR Broadband and Fiber-To-The-Home Broadband Services), the Service Plans and options in the NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk services or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. PART I Important Information any) speci ed for all such Services, now TV services, optional services Broadband Service/PCCW Fiber Direct/now TV service/eye Multimedia Service Providers (only applicable to the service and optional premiums (as applicable) and any prepayment will not be Service/PCCW Home EasyWatch Service, and if your now TV service/ subscribed to in your NETVIGATOR Application) refunded to you. You may contact our customer service hotline to obtain eye Multimedia Service/PCCW Home EasyWatch Service is terminated or ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides (i) the termination request form for the Services, now TV services, optional suspended for whatever reasons, you shall contact the customer service all telecommunications Services (except PCCW mobile Services) upon services and optional premiums you wish to terminate. Please refer to hotline to continue using your NETVIGATOR Broadband or PCCW Fiber the General Conditions of Telecommunications Service (Consumer Clause 13.3 of the General Conditions and clause 12 of the now TV Direct Service. If you do not do so, your NETVIGATOR Broadband or Customers) ("General Conditions") which you may download at http:// Terms and Conditions for details. PCCW Fiber Direct Service will be suspended simultaneously on the www.pccw.com/Terms+of+Use. The Special Conditions of PCCW Wi- ■ WHAT HAPPENS WHEN THE FIXED TERM OF A SERVICE ENDS?: At effective date of termination of your now TV service/eye Multimedia Fi Service for Consumer Customers, which you may download at http:// the end of the Fixed Term of a Service or now TV service, if (a) we are Service/PCCW Home EasyWatch Service without prior notice while you cs.netvigator.com/tnc_e.html; (ii) the non-telecommunications services unable to contact you; (b) you do not contact us; or (c) you are undecided remain responsible for the relevant Charges. (including snaap! , MailGuard Plus and PC Guard services) upon as to whether to renew your existing Contract, we will continue to provide ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Speci cation HKT's General Conditions of Service which you may download at http:// the Service or now TV service or any optional services to you under the refers to network specifications of the subscribed Services for the cs.netvigator.com/tnc_e.html; and (iii) uHub Service upon General existing Contract on a month to month basis subject to payment of the broadband line connected from the first piece of network equipment Conditions of uHub Service and Special Conditions of uHub Service which Charges after the Fixed Term speci ed for the Service or now TV service or central office of the NETVIGATOR network to the modem at your you may download at www.uhub.com. in the existing Contract until you cancel the Service or now TV service Premises. For Basic Plan, bandwidth speci cations of 1.5M, 3M, 6M, 8M, ■ PCCW Mobile HK Limited provides PCCW mobile Services upon the by giving us at least 30 days' advance written notice. You may refer to 18M, 30M and 100M listed on the Application correspond to a dedicated General Conditions and Special Conditions of PCCW mobile Service Clauses 23.6 and 23.7 of the General Conditions and clauses 22.6 and downstream bandwidth of 1.5Mbps / 3Mbps / 6Mbps / 8Mbps / 18Mbps for Consumer Customers, available at http://www.pccwmobile.com/ 22.7 of the now TV Terms and Conditions for details. / 30Mbps /100Mbps and dedicated upstream bandwidth of 640Kbps / specialcondition_e . ■ CAN I EXTEND THE FIXED TERM?: You can extend the Fixed Term of 640Kbps / 640Kbps / 800Kbps/ 1Mbps / 10Mbps/ 30Mbps respectively. ■ PCCW Media Limited provides now TV services under your a Service or now TV service by agreeing to an additional Fixed Term. For Fiber-to-the-home Plans, bandwidth specifications 100M, 200M, NETVIGATOR Application upon the terms of such Application, this You can also agree to replace the Contract with another new Contract 300M, 500M and 1000M correspond to a maximum upstream and Service Guide, and the now TV Terms and Conditions (which you upon expiry of the Fixed Term of the Service or now TV service. downstream bandwidth of 100Mbps / 200Mbps / 300Mbps /500Mbps may download at http://nowtv.now.com). PCCW Media Limited provides ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: /1000Mbps respectively. The actual speed you experience using the MOOV.hk services upon the MOOV.hk Terms and Conditions, available at We can change all terms and conditions of a Service, now TV service, Service will be affected by your device, technology, network and software http://moov.netvigator.com. PCCW Media Limited provides MEDIA.now. New Media service or optional service by publishing the changes online used, network con guration and coverage, usage levels and extraneous com.hk services upon the Media Terms and Conditions, available at http:// at the websites listed in Part III of this Service Guide. If we believe that factors. media.netvigator.com. For easy reading, we may also refer to MOOV.hk the change causes you material disadvantage or will result in an increase ■ CHARGES: If you have committed to a Fixed Term, in addition to any services and MEDIA.now.com.hk services as "New Media services" in this in your charges for the Services (other than IDD or roaming services), usage based charge (if applicable), you will be charged the Monthly Service Guide. we shall give you at least 30 days' prior notice. You have the right to Fixed Term Rate for the service(s) during the Fixed Term as set out in Things You Need to Know terminate your contract in certain circumstances without incurring any Section B of the NETVIGATOR Application. If you have not committed to ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR charges in respect of that termination (other than incidental costs) when a Fixed Term or if your Fixed Term has expired and not been extended Application and your Application contains any missing or incorrectly we increase Charges and change terms and conditions of a Service by or renewed, you will be charged the Month-to-Month Rate as set out in entered charges that are payable by you, your selected options in a giving 15 days notice prior to the change coming into effect. Please refer Section B of the NETVIGATOR Application. We will also charge you other Service Plan in your NETVIGATOR Application is not offered by us as clause 22.4 of the General Conditions and clause 21.4 of the now TV charges listed in Sections E, F anf G of the Application Form and/or the speci ed in this Service Guide or there are any other discrepancies, then Terms and Conditions for details. Service Guide when applicable. our customer service will contact you as soon as practicable to rectify ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: ■ BILLING: You may receive separate bills for the bundled services at such discrepancies and we will resume processing your Application when Unless we tell you otherwise, you are required to return our equipment to different dates. all discrepancies have been recti ed. the address that we inform you at the time you terminate a Service. Please ■ PREPAYMENT: In some cases, we may require you to make a ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation refer to details as contained in the termination request form completed prepayment. If you are required to make a prepayment, we will specify the of NETVIGATOR Service to be carried out and completed at the Service upon your termination request. same in your Application and Service Guide. Prepayment will be refunded installation address within 21 days of the date of your Application. ■ MOVING HOME?: If you move your home and our Service and our now to you as speci ed in the Service Guide, if no refund is speci ed, it will be Otherwise, we reserve the right to cancel your NETVIGATOR Application TV service is available at your new address, we will continue to provide offset against your Charges during the Fixed Term. Prepayment will not and to charge you an order administration fee of HK$100. you those services and we may charge you the Moving Charge. If you be refunded to you if you terminate the NETVIGATOR Service, optional ■ CAN I TERMINATE A SERVICE?: You can terminate a Service or move our Service out of Public Housing / Home Ownership Scheme / services or optional premiums before the Fixed Term ends. now TV service by giving us at least 30 days' prior notice by submitting Sandwich Class Scheme estate ("Public Housing") within the Fixed Term, ■ DEPOSITS: You shall be responsible for all charges under this contract. a completed termination request form at our shops. However, if you the Charge will be changed to the current Charge for the same service at Deposits paid by you will be jointly held by all our service providers who terminate your NETVIGATOR Service, all other now TV services, private housing from Service relocation effective date. If our Service or provide services to you. Deposits paid in relation to a service provided by optional services, New Media services and optional premiums (as the now TV service is unavailable at your new address, we may not charge one service provider may be used to pay outstanding Charges in relation case may be) under your NETVIGATOR Application are non-severable you the Early Termination Charge for the Service or now TV service if to another service provided by the same or another service provider within services and will also be terminated at the same time. You will need to you choose to end the Service or now TV service. However, we may the PCCW group companies or used to settle the outstanding amount of make a separate arrangement with the relevant Service Provider(s) if the charge you the other Cancellation Charges (if any). If the service is any payment at PCCW mobile and/or HKT. Any remaining deposits will provision of the relevant service(s) is/are required. You are required to terminated, New Media services will also be terminated at the same time. be refunded to you when all charges are paid at the end of this contract or pay us the Early Termination Charge if you terminate a service during ■ MODEM SHARING WITH OTHER PCCW TELECOMMUNICATIONS at the end of your subscription to relevant service. Please refer to clause the Fixed Term and Term Extension and other Cancellation Charges (if SERVICES: If the same Modem is shared between your NETVIGATOR 13.5 of the General Conditions for details. PART II NETVIGATOR Application Fixed Term to enable customers to switch from other eligibility for selecting the premiums of the Premium Service. SECTION A CUSTOMER DETAILS operators. Monthly Fixed Term Rate is not applicable Packages and Optional Premiums under different Service ■ PC Guard (4-Key) Service. ■ Service Installation Address: The Service installation during the bridging period. Plan vary. Please refer to your NETVIGATOR Application ■ uHub Service - Customer is required to register for the address will be used by us as the correspondence ■ Fixed Term + Term Extension: This is the total and NETVIGATOR Supplementary Service Guide for service via http://www.uhub.com within 3 months after address. If your correspondence address is different contract period for the Fixed Term and Term Extension. details, if applicable. the installation of the broadband service and is entitled from the Service installation address, please update it If you terminate any Services during the Fixed Term PC GUARD SERVICE (if applicable) to 10GB storage. at cs.netvigator.com. and Term Extension, Early Termination Charge will ➤ Special Terms and Conditions: Special Conditions Applicable to all Fiber-To-The-Home Plan – ■ NETVIGATOR Broadband Login ID and E-mail apply for such Services that you terminate. of PC Guard Service, available at cs.netvigator.com/tnc_ Free Six-month Offers: Address Registration: Your Login ID & E-mail ■ Target Installation Date: This is the target date which e.html. Service Description / Entitlements: Address is limited to 2 to 15 lower case alphanumeric we will conduct installation of the NETVIGATOR All Service Plans allow for unlimited data use each month ■ NETVIGATOR Fiber-To-The-Home Broadband characters. Please fill in capital letters for ease of Service or now TV service at the Service installation and include the provision of the Equipment including the Service. recognition. The rst character must be selected from address and may be subject to change. The Target modem, cables and associated equipment. ■ Monthly Charge of the 5th, 7th, 9th, 17th, 19th & 21st the letters A-Z. If your preferred Login ID(s) is/are Installation Date is also the Target Commencement Basic Plan: month waived. not available, we will assign a Login ID that is similar Date unless a different Target Commencement Date is Service Description / Entitlements: ■ speci ed in the Application. Premium or Wireless Broadband Service speci ed in to your preferred choice. If you have applied for any ■ NETVIGATOR Broadband Service. the Application (if applicable). New Media services, this will be your login ID for such ■ Target Commencement Date: This is the target date ■ PC Guard (4-Key) Service (available for 30M Basic Plan/Fiber-To-The-Home Plan Pre- service(s). on which NETVIGATOR Service or now TV service will bandwidth or above only). commence at the Service installation address and may Installation Option: SECTION B CONTRACT TERM ■ uHub Service - Customer is required to register for the ■ be subject to change. Service Description / Entitlements: Fixed Term: This is the Fixed Term period which service via http://www.uhub.com within 3 months after ■ you agree to subscribe to NETVIGATOR Service and SECTION C SERVICE PLAN Pre-installation of NETVIGATOR Broadband Service the installation of the broadband service. Customer or NETVIGATOR Fiber-To-The-Home Broadband this automatically applies to the optional services, NETVIGATOR SERVICE subscribing for service plan of 30M bandwidth or above premiums and/or TV services selected under ➤ Service without paying the agreed Monthly Charge now Special Terms and Conditions: Special Conditions is entitled to 10GB storage. Customer subscribing for before Service activation. your NETVIGATOR Application (unless otherwise of NETVIGATOR Broadband Service for Consumer service plan of bandwidth under 30M is entitled to 5GB speci ed in the Application.) This does not apply to Customers, available at http://cs.netvigator.com/tnc_ Prepayment: storage. ■ Prepayment of a Pre-Installation Prepayment Charge New Media services. The Fixed Term commences on e.html. Fiber-To-The-Home Plan: the Commencement Date. ➤ Service Entitlements and Eligibility: Service of $800/$500 is required. Service Description / Entitlements: ■ ■ Term Extension: This is the bridging period to the entitlements to NETVIGATOR Broadband Service and Pre-activation Cancellation Charge of $1,000 will be ■ NETVIGATOR Fiber-To-The-Home Broadband payable if Customer cancels the NETVIGATOR Service NETVIGATOR Broadband Service Guide 01012012E Page 1 of 2 © 2011 Hong Kong Telecommunications (HKT) LIMITED before Service activation (i.e. the Commencement Service Description / Entitlements: waived. have the same Fixed Term and commence on the Date). ■ Unlimited usage of PCCW Wi-Fi Service per device. ■ NETVIGATOR Everywhere 21M SIM only Plan same Commencement Date. Eligibility: Eligibility: - One SIM card. ■ Monthly rental fee waiver for All-In-One Set top box (for ■ Customer shall settle the Pre-Installation Prepayment ■ Applicable to mobile devices / laptops that fulfil the - Includes 50MB 21Mbps PCCW mobile HSPA - 3G HD Channel Bundle customers) and SD Set top box (for Charge before Service installation, which will be dedicated system requirement. mobile data usage of each month. SD Channel Bundle customers subscribing to 1, 2 or 3 offset from the Pre-activation Cancellation Charge (if NETVIGATOR Everywhere Service: - Thereafter charge is $10/10MB for HSPA - 3G mobile SD channels) ■ applicable) or from which the Service Charge will be ➤ NETVIGATOR Everywhere offers PCCW Wi- data usage (usage is rounded up to the nearest 10MB, Not available for Pre-installation option. deducted after installation. Customer cannot select Fi Service and PCCW mobile Service under a single maximum charge is $499 per month) SD Channel Bundle: Home Wireless, Anti-Virus and other services such as tariff. PCCW Wi-Fi Service is provided by Hong Kong - Include $12/month mobile service license fee. Service Description / Entitlements: now TV services. ■ Customer may select either 1, 2 or 3 SD channel(s) ■ Telecommunications (HKT) Limited and PCCW mobile - For Hong Kong use only. The Target Installation Date selected by the Customer Service is provided by PCCW Mobile HK Limited. ■ PCCW Wi-Fi Service Single Device Plan from the now TV Services Menu. shall be within 21 days of the Application date. The ➤ NETWORK SPECIFICATIONS: Reference to a - Unlimited usage of Wi-Fi Service per device each Eligibility: Commencement Date shall be within 6 months of the ■ speed in conjunction with a service plan is a reference month. This SD Channel Bundle shall have the same Fixed Application date. If Customer changes the date of Term and commence on the same Commencement Commencement Date so that it is more than 6 months to the network specifications of the modem supplied - Each Customer can apply for a maximum of ve (5) in conjunction with that service plan. The actual speed Single Device Plans including already registered ones. Date. after the Application date, we reserve the right to ■ Customer must subscribe to NETVIGATOR Service activate the Service without further notice. enjoyed by a customer will not be the same as the plan Eligibility: ■ ■ speed. Actual speed will be affected by the user’s Customer must subscribe to NETVIGATOR Service with dedicated bandwidth of at least 3M. A NETVIGATOR email address will become effective device; technology, network and software used; network ■ Not available for Pre-installation option. after Service installation. for at least 18-month Fixed Term. con guration and coverage, usage levels and extraneous ■ HD Channel Bundle: Monthly Plan: Not applicable to existing NETVIGATOR Go Wireless/ factors. NETVIGATOR Everywhere 7.2M/7.2M Data SIM/3.6M Service Description / Entitlements: Service Description / Entitlements: ■ N E T V I G A T O R E v e r y w h e r e 7.2M 5-D a y P l a n ■ Customer may select either 1 or 2 HD channel(s) from ■ NETVIGATOR Broadband Service or NETVIGATOR 5-Day Plan customers. subscribers will have access to a PCCW mobile uHub Service: the now TV Services Menu. Fiber-To-The-Home Broadband Service. HSPA/3G mobile data service which complies with a ■ uHub 25GB upgrade Eligibility: Customer may select a bandwidth specification of network speci cation of a HSDPA downstream speed ■ 100M, 8M, 6M, 3M or 1.5M. Service Description / Entitlements: This HD Channel Bundle shall have the same Fixed of 7.2Mbps and a HSUPA upstream speed of 5.76Mbps ■ ■ Upgraded uHub storage to 25GB Term and commence on the same Commencement uHub Service - Customer is required to register for the (the modem itself complies with a network speci cation Date. service via http://www.uhub.com within 3 months after uHub SuperPack of 7Mbps). ■ Customer must subscribe to NETVIGATOR Service the installation of the broadband service. Customer ■ NETVIGATOR Go Tab Offer subscribers will have uHub SuperPack includes the following: subscribing for service plan of 100M bandwidth is ■ Upgraded uHub storage to 25GB with dedicated bandwidth of at least 18M. access to PCCW mobile HSPA/3G mobile data service ■ Not available for Pre-installation option. entitled to 10GB storage. Customer subscribing for which complies with a network specification of a ■ Unlimited usage of PCCW Wi-Fi service per device service plan of bandwidth of 8M or below is entitled to HSDPA downstream speed of 21Mbps and a HSUPA ■ Home Wireless Service SECTION F NEW MEDIA OPTION 5GB storage. upstream speed of 5.76Mbps. ■ Provision of equipment during the contract term: MOOV.hk – MOOV Unlimited: Premium Packages: ➤ Special Terms and Conditions: MOOV.hk Terms NETVIGATOR Everywhere 7.2M 5-Day 1. (a) One FE router with 802.11n Wi-Fi (Max. wired and Conditions, available at http://moov.netvigator.com . Prepayments made under the Premium Packages will be Plan: speed around: 90MB / Max. wireless throughput Service Description / Entitlements: used to set off the Monthly Charge for the Fixed Term. Service Description / Entitlements: around: 30MB) (applicable to 30M or above users). ■ MOOV.hk online digital music service (only available Applicable to all Premium Packages :- ■ One NETVIGATOR Everywhere 7.2M USB Modem. (b) One FE router with 802.11g Wi-Fi (Max. wired ■ for use in Hong Kong). Service Description / Entitlements: One SIM card. speed around: 16MB / Max. wireless throughput ■ ■ Wireless Broadband Services and/or premium ■ around: 12MB) (applicable to 3M/6M/8M/18M users). Up to 3 free MP3 downloads per month until further Unlimited usage of 7.2M Wireless Broadband Service notice from us (subject to MOOV.hk Terms and speci ed in the Application. in any 5 days within the bill cycle of each month. 2. Cables and associated equipment. ■ ■ Conditions). Eligibility: Thereafter charge for PCCW mobile HSPA - 3G mobile First time installation and equipment delivery fee ■ ■ All Charges must be settled by credit card (except the waived. Charges for the rst month shall be waived if you are a data usage is $12/day within the Fixed Term and $18/ rst time customer of MOOV.hk. $1,200 Supermarket Coupon Package). day after the Fixed Term. Anti-Virus: Prepayments: ■ MEDIA.now.com.hk – MEDIA Unlimited: Include $12/month mobile service license fee. MailGuard Plus Service: ➤ ■ Prepayment as specified in the Application shall be ■ Special Terms and Conditions: MEDIA Terms and Unlimited usage of PCCW Wi-Fi Service. ➤ Special Terms and Conditions: Special Conditions of Conditions, available at http://media.netvigator.com. settled by designated credit card before delivery of the ■ For Hong Kong use only. MailGuard Plus Service, available at http://cs.netvigator. premium. Service Description / Entitlements: com/tnc_e.html. ■ ■ Prepayment Required: 2nd Premium Package prepayment applied. ■ MEDIA.now.com.hk online entertainment service (only Prepayment of $880 for USB Modem is required if Service Description / Entitlements: available for use in Hong Kong). Optional Premium: ■ customer settled the charges in cash. MailGuard Plus software (features include (1) Mailbox ■ Charges for the rst month shall be waived if you are a Service Description / Entitlements: ■ Prepayment made for the modem will be off set from protection against viruses and spam, (2) Personal ■ Premium speci ed in the Application. rst time customer of media.now.com.hk. the Monthly Charges during the Fixed Term. setting). SECTION G ADDITIONAL CHARGES FOR Prepayments: ■ Special Deposit: Not available for Pre-installation option. NETVIGATOR SERVICES ■ 2nd premium prepayment applied. ■ $1,000 deposit required if Customer subscribes to PC Guard Service: Pre-Installation Pre-payment Charge: SECTION D OPTIONAL SERVICES NETVIGATOR Everywhere with a passport number. ➤ Special Terms and Conditions: Special Conditions The deposit will rst be offset against monies owed to $500 for applying Basic Plan under Public Housing. Wireless Broadband of PC Guard Service, available at http://cs.netvigator. $800 for others (1) All Fiber-To-The Home Plans (2) Home Wireless Service: us and the balance will be refunded to you when you com/tnc_e.html . terminate the Service. Basic Plan under private housing. To be applied against Service Description / Entitlements: Service Description / Entitlements: the Monthly Charge when due. ■ Home Wireless Service Eligibility: ■ 1 license key for PC Guard software (features include ■ Installation Charge: ■ C u s t o m e r c a n n o t a l s o s e l e c t N E T V I G A T O R Provision of the Equipment during the contract term: (1) Computer protection against viruses, worms and Waived (except for Monthly Plans) Everywhere 7.2M 5-day Data SIM Service at the same spywares, (2) Parental Control). 1. (a) One FE router with 802.11n WiFi (Max. wired speed $300 (for Basic Monthly Plans) or $680 (for Fiber-To-The- around: 90MB / Max. wireless throughput around: time. Eligibility: NETVIGATOR Go Tab Offer: ■ Home Monthly Plans). 30MB) (applicable to 30M or above users). M a x i m u m 4 l i c e n s e k e y s a l l o w e d f o r e a c h Pre-activation Cancellation Charge. Service Description / Entitlements: NETVIGATOR Service account. (b) One FE router with 802.11g WiFi (Max. wired speed This applies if Pre-installation option is selected and around: 16MB / Max. wireless throughput around: NETVIGATOR Go Tab Offer include the following: ■ Not available for Pre-installation option. ■ customer cancels the NETVIGATOR Service before the 12MB) (applicable to 3M/6M/8M/18M users). Home Wireless Service SECTION E TV BUNDLE ■ now Service is activated. 2. Cables and associated equipment. Provision of the Equipment during the contract term Starter Pack and Entertainment Pack: ■ 1. (a) One FE router with 802.11n WiFi (Max. wired speed Moving Charge: First time installation and equipment delivery fee Service Description / Entitlements: Waived (during Term Extension and Fixed Term period waived. around: 90MB / Max. wireless throughput around: ■ Customer may enjoy a Starter Pack and Selected 30MB) (applicable to 30M or above users). for non-Fiber-To-The Home Plans), after Fixed Term Eligibility: Entertainment Pack of now TV Channels speci ed in $300/moving. ■ (b) One FE router with 802.11g WiFi (Max. wired speed Not available for Pre-installation option. the now TV Services Menu. Waived (once) (during Term Extension or Fixed Term PCCW Wi-Fi Service: around: 16MB / Max. wireless throughput around: Eligibility: 12MB) (applicable to 3M/6M/8M/18M users). period for Fiber-To-The Home Plans), any subsequent ➤ ■ Customer must subscribe to NETVIGATOR Service Special Terms and Conditions: Special Conditions 2. Cables and associated equipment. moving $680/order. of PCCW Wi-Fi Service for Consumer Customers, ■ with dedicated bandwidth of at least 3M. Other Charges are listed in the Application. available at http://cs.netvigator.com/tnc_e.html. First time installation and equipment delivery fee ■ Starter Pack and Selected Entertainment Pack shall PART III: OTHER INFORMATION redemption period in accordance with the redemption letter. ■ OUR SERVICE WEBSITES: The following are websites of Services, ■ PREMIUM PACKAGES AND OPTIONAL PREMIUMS: All third party ■ 2nd PREMIUM PREPAYMENTS IN PREMIUM PACKAGES AND now TV services and New Media services referred to in this Service Guide: products in premium packages and optional premiums are only available OPTIONAL PREMIUMS: If: (i) you subscribe to more than one of the NETVIGATOR Service: www.netvigator.com while supplies last and are non-redeemable for cash or other benefits. same premium package or optional premium; (ii) more than one of the now TV services: www.now-tv.com Please refer to the manufacturer’s warranty statement included with the same premium package or optional premium is subscribed under the same NETVIGATOR Everywhere Service: www.netvigatoreverywhere.com product for a detailed explanation of the product warranty terms applicable to Service installation address; or (iii) the same credit card is used to settle MOOV.hk: moov.hk a particular product. the payment for more than one of the same premium package or optional Home Wireless Service: homewireless.netvigator.com ■ REDEMPTION PROCEDURE IN PREMIUM PACKAGES (EXCEPT premium, we shall collect a prepayment equivalent to the listed price of the MEDIA.now.com.hk: www.media.now.com.hk product in the premium package or optional premium, before delivery or AKAI 32" LED iDTV PACKAGE) AND OTHER PREMIUMS: We will send PCCW Wi-Fi Service www.pccwwi .com a redemption letter by mail to your installation address approximately 2-6 upon your redemption of the premium. Prepayment shall be offset against weeks after the completion of the NETVIGATOR Service installation. You your Charges. PC Guard Service: pcguard.netvigator.com are required to redeem the product at a designated address during the ■ NETVIGATOR CUSTOMER SERVICE: You may call our customer MailGuard Service: mg.netvigator.com service hotline at 1000 or send your email to [email protected]. uHub Service: www.uhub.com NETVIGATOR Broadband Service Guide 01012012E Page 2 of 2 © 2011 Hong Kong Telecommunications (HKT) LIMITED