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NETVIGATOR Broadband Service Guide

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NETVIGATOR Broadband Service Guide NETVIGATOR Broadband Service Guide About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Service (which includes NETVIGATOR Broadband and Fiber-To-The-Home Broadband Services), the Service Plans and options in the NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk services, now Sports Online or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless specied otherwise in this Service Guide. PART I Important Information Services, now TV services, New Media services, optional services and services may also be terminated at the same time. Service Providers (only applicable to the service optional premiums (as applicable) and any prepayment will not be refunded ■ MODEM SHARING WITH OTHER PCCW TELECOMMUNICATIONS subscribed to in your NETVIGATOR Application) to you. You may contact our customer service hotline to obtain the SERVICES: If the same Modem is shared between your NETVIGATOR ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all termination request form for the Services, now TV services, New Media Broadband Service/now TV service/eye Multimedia Service/PCCW Home telecommunications Services (other than PCCW mobile Service) upon the services, optional services and optional premiums you wish to terminate. EasyWatch Service, and if your now TV service/eye Multimedia Service/ terms of your Application, this Service Guide, the General Conditions of Please refer to Clause 13.3 of the General Conditions and Clause 12 of the PCCW Home EasyWatch Service is terminated or suspended for whatever Telecommunications Service (Consumer Customers) (available at www. now TV Terms and Conditions for details. reasons, you shall contact the customer service hotline to continue pccw.com/Terms+of+Use) (the “General Conditions”) and the applicable ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE using your NETVIGATOR Broadband Service. If you do not do so, your special conditions (if any). The Special Conditions of Netvigator Broadband ENDS?: At the end of the Commitment Period of a Service, New Media NETVIGATOR Broadband Service will be suspended simultaneously on Service for Consumer Customer are available at http://cs.netvigator.com/ service or now TV service, if (a) we are unable to contact you; (b) you the effective date of termination of your now TV service/eye Multimedia tnc_e.html. HKT provides certain non-telecommunication Services (including do not contact us; or (c) you are undecided as to whether to renew your Service/PCCW Home EasyWatch Service without prior notice while snaap! and F-Secure Safe Anywhere services) upon the terms of your existing Contract, we will continue to provide the Service, New Media you remain responsible for the relevant Charges. When you are using a Application, this Service Guide, and HKT's General Conditions of Service service or now TV service or any optional services to you under the Netvigator modem for more than one service using the same transmission (available at http://cs.netvigator.com/tnc_e.html) and the applicable special existing Contract on a month to month basis subject to payment of the bandwidth or path and the combined bandwidth requirements of the conditions (if any). The Special Conditions of snaap! and F-Secure Safe Charges after the Commitment Period specied for the Service, New Media services are higher than the transmission bandwidth you have subscribed Anywhere services are available at http://cs.netvigator.com/tnc_e.html. service or now TV service in the existing Contract until you cancel the to, the bandwidth available when using the NETVIGATOR Broadband HKT also provides uHub Service (a non-telecommunication service) upon Service, New Media service or now TV service by giving us at least 30 Services will be reduced. the terms of your Application, this Service Guide, the General Conditions days' advance written notice. You may refer to Clauses 23.6 and 23.7 of ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Specification of uHub and the Special Conditions of uHub (both available at www.uhub. the General Conditions and Clauses 22.6 and 22.7 of the now TV Terms refers to network specifications of the subscribed Services for the com). HKT also provides PCCW eBill Service upon the PCCW eBill Service and Conditions for details. broadband line connected from the modem at your Premises to the rst Terms and Conditions of Use, available at ebill.pccw.com. ■ CAN I EXTEND THE COMMITMENT PERIOD?: You can extend the piece of network equipment or central office of the NETVIGATOR network. ■ PCCW Mobile HK Limited provides PCCW mobile Service upon the terms Commitment Period of a Service, New Media service or now TV service For Basic Plan, bandwidth specications of 1.5M, 3M, 6M, 8M, 18M, 30M of your Application, this Service Guide, and the General Conditions and by agreeing to an additional Commitment Period. You can also agree and 100M listed on the Application correspond to a maximum dedicated the Special Conditions of PCCW mobile Service for Consumer Customers, to replace the Contract with another new Contract upon expiry of the downstream bandwidth of 1.5Mbps/ 3Mbps/ 6Mbps / 8Mbps / 18Mbps available at http://www.pccwmobile.com/specialconditions_e. Commitment Period of the Service, New Media service or now TV service. / 30Mbps / 100Mbps and maximum dedicated upstream bandwidth of ■ PCCW Media Limited provides now TV services under your ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We 640Kbps / 640Kbps / 640Kbps / 800Kbps/ 1Mbps / 10Mbps / 30Mbps NETVIGATOR Application upon the terms of such Application, this can change all terms and conditions of a Service, now TV service, New respectively. For Fiber-to-the-home Plans, bandwidth specifications of Service Guide, and the now TV Terms and Conditions (which you may Media service or optional service by publishing the changes online at the 100M, 200M, 300M, 500M and 1000M correspond to a maximum upstream download at http://nowtv.now.com). PCCW Media Limited provides MOOV. websites listed in Part III of this Service Guide. Other than for New Media and downstream bandwidth of 100Mbps / 200Mbps / 300Mbps / 500Mbps hk services upon the MOOV.hk Terms and Conditions, available at http:// service, if we believe that the change causes you material disadvantage or / 1000Mbps respectively. The actual speed you experience using the moov.hk. PCCW Media Limited provides MEDIA.now.com.hk services will result in an increase in your charges for the Services (other than IDD or Service will be less than the network specications and affected by your upon the Media Terms and Conditions, available at http://media.now.com. roaming services), we shall give you at least 30 days' prior notice. Other device, technology, network and software used, network conguration and hk. PCCW Media Limited provides now Sports Online services upon the than for New Media service, you have the right to terminate your contract coverage, usage levels and extraneous factors. Hongno Kwong STeplecommunicationsorts Online Te (HKT)rms Limitedand C o n wwwditio.netvigatorns, ava.coilamble at http://now.com. in certain circumstances without incurring any charges in respect of that ■ CHARGES: If you have committed to a Commitment Period, in addition to PO hBoxk/n 320ow GPOspo rHongts. F Koongr e a s Tyel r +852eadi n2888g, w2888e m a yFax a l+852so r e2877fer 8877to MOOV.hk services, termination (other than incidental costs) when we increase Charges and any usage based charge (if applicable), you will be charged the Monthly MEDIA.now.com.hk services and now Sports Online Services as "New change terms and conditions of a Service by giving 15 days notice prior Rate within Commitment Period for the service(s) during the Commitment Media services" in this Service Guide. to the change coming into effect. Please refer Clause 22.4 of the General Period. You will be charged the Month-To-Month Rate upon expiry of your Things You Need to Know Conditions and Clause 21.4 of the now TV Terms and Conditions for Commitment Period if you have not extended or renewed your contract ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR details. with a new Commitment Period. The Month-To-Month Rate refers to the Application and your Application contains any missing or incorrectly entered ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: service rate charged on monthly basis if no commitment period or discount charges that are payable by you, your selected options in a Service Plan Unless we tell you otherwise, you are required to return our equipment to is applicable. We will also charge you other charges as specify in your in your NETVIGATOR Application is not offered by us as specied in this the address that we inform you at the time you terminate a Service. Please Application and/or this Service Guide. Service Guide or there are any other discrepancies, then our customer refer to details as contained in the termination request form completed ■ BILLING: You may receive separate bills for the bundled services at service will contact you as soon as practicable to rectify such discrepancies upon your termination request. different dates. and we will resume processing your Application when all discrepancies ■ MOVING HOME?: If you move your home and our Service is already ■ PREPAYMENT: In some cases, we may require you to make a have been rectied. available at your new residential address or we can provide the Service at prepayment. If you are required to make a prepayment, we will specify the ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation that address using our reasonable endeavours to do so, we will continue same in your Application and Service Guide.
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