NETVIGATOR Broadband Service Guide About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Service (which includes NETVIGATOR Broadband and Fiber-To-The-Home Broadband Services), the Service Plans and options in the NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk services, now Sports Online or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless speci ed otherwise in this Service Guide. PART I Important Information Services, now TV services, New Media services, optional services and services may also be terminated at the same time. Service Providers (only applicable to the service optional premiums (as applicable) and any prepayment will not be refunded ■ MODEM SHARING WITH OTHER PCCW TELECOMMUNICATIONS subscribed to in your NETVIGATOR Application) to you. You may contact our customer service hotline to obtain the SERVICES: If the same Modem is shared between your NETVIGATOR ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all termination request form for the Services, now TV services, New Media Broadband Service/now TV service/eye Multimedia Service/PCCW Home telecommunications Services (other than PCCW mobile Service) upon the services, optional services and optional premiums you wish to terminate. EasyWatch Service, and if your now TV service/eye Multimedia Service/ terms of your Application, this Service Guide, the General Conditions of Please refer to Clause 13.3 of the General Conditions and Clause 12 of the PCCW Home EasyWatch Service is terminated or suspended for whatever Telecommunications Service (Consumer Customers) (available at www. now TV Terms and Conditions for details. reasons, you shall contact the customer service hotline to continue pccw.com/Terms+of+Use) (the “General Conditions”) and the applicable ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE using your NETVIGATOR Broadband Service. If you do not do so, your special conditions (if any). The Special Conditions of Netvigator Broadband ENDS?: At the end of the Commitment Period of a Service, New Media NETVIGATOR Broadband Service will be suspended simultaneously on Service for Consumer Customer are available at http://cs.netvigator.com/ service or now TV service, if (a) we are unable to contact you; (b) you the effective date of termination of your now TV service/eye Multimedia tnc_e.html. HKT provides certain non-telecommunication Services (including do not contact us; or (c) you are undecided as to whether to renew your Service/PCCW Home EasyWatch Service without prior notice while snaap! and F-Secure Safe Anywhere services) upon the terms of your existing Contract, we will continue to provide the Service, New Media you remain responsible for the relevant Charges. When you are using a Application, this Service Guide, and HKT's General Conditions of Service service or now TV service or any optional services to you under the Netvigator modem for more than one service using the same transmission (available at http://cs.netvigator.com/tnc_e.html) and the applicable special existing Contract on a month to month basis subject to payment of the bandwidth or path and the combined bandwidth requirements of the conditions (if any). The Special Conditions of snaap! and F-Secure Safe Charges after the Commitment Period speci ed for the Service, New Media services are higher than the transmission bandwidth you have subscribed Anywhere services are available at http://cs.netvigator.com/tnc_e.html. service or now TV service in the existing Contract until you cancel the to, the bandwidth available when using the NETVIGATOR Broadband HKT also provides uHub Service (a non-telecommunication service) upon Service, New Media service or now TV service by giving us at least 30 Services will be reduced. the terms of your Application, this Service Guide, the General Conditions days' advance written notice. You may refer to Clauses 23.6 and 23.7 of ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Specification of uHub and the Special Conditions of uHub (both available at www.uhub. the General Conditions and Clauses 22.6 and 22.7 of the now TV Terms refers to network specifications of the subscribed Services for the com). HKT also provides PCCW eBill Service upon the PCCW eBill Service and Conditions for details. broadband line connected from the modem at your Premises to the rst Terms and Conditions of Use, available at ebill.pccw.com. ■ CAN I EXTEND THE COMMITMENT PERIOD?: You can extend the piece of network equipment or central office of the NETVIGATOR network. ■ PCCW Mobile HK Limited provides PCCW mobile Service upon the terms Commitment Period of a Service, New Media service or now TV service For Basic Plan, bandwidth speci cations of 1.5M, 3M, 6M, 8M, 18M, 30M of your Application, this Service Guide, and the General Conditions and by agreeing to an additional Commitment Period. You can also agree and 100M listed on the Application correspond to a maximum dedicated the Special Conditions of PCCW mobile Service for Consumer Customers, to replace the Contract with another new Contract upon expiry of the downstream bandwidth of 1.5Mbps/ 3Mbps/ 6Mbps / 8Mbps / 18Mbps available at http://www.pccwmobile.com/specialconditions_e. Commitment Period of the Service, New Media service or now TV service. / 30Mbps / 100Mbps and maximum dedicated upstream bandwidth of ■ PCCW Media Limited provides now TV services under your ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We 640Kbps / 640Kbps / 640Kbps / 800Kbps/ 1Mbps / 10Mbps / 30Mbps NETVIGATOR Application upon the terms of such Application, this can change all terms and conditions of a Service, now TV service, New respectively. For Fiber-to-the-home Plans, bandwidth specifications of Service Guide, and the now TV Terms and Conditions (which you may Media service or optional service by publishing the changes online at the 100M, 200M, 300M, 500M and 1000M correspond to a maximum upstream download at http://nowtv.now.com). PCCW Media Limited provides MOOV. websites listed in Part III of this Service Guide. Other than for New Media and downstream bandwidth of 100Mbps / 200Mbps / 300Mbps / 500Mbps hk services upon the MOOV.hk Terms and Conditions, available at http:// service, if we believe that the change causes you material disadvantage or / 1000Mbps respectively. The actual speed you experience using the moov.hk. PCCW Media Limited provides MEDIA.now.com.hk services will result in an increase in your charges for the Services (other than IDD or Service will be less than the network speci cations and affected by your upon the Media Terms and Conditions, available at http://media.now.com. roaming services), we shall give you at least 30 days' prior notice. Other device, technology, network and software used, network con guration and hk. PCCW Media Limited provides now Sports Online services upon the than for New Media service, you have the right to terminate your contract coverage, usage levels and extraneous factors. Hongno Kwong STeplecommunicationsorts Online Te (HKT)rms Limitedand C o n wwwditio.netvigatorns, ava.coilamble at http://now.com. in certain circumstances without incurring any charges in respect of that ■ CHARGES: If you have committed to a Commitment Period, in addition to PO hBoxk/n 320ow GPOspo rHongts. F Koongr e a s Tyel r +852eadi n2888g, w2888e m a yFax a l+852so r e2877fer 8877to MOOV.hk services, termination (other than incidental costs) when we increase Charges and any usage based charge (if applicable), you will be charged the Monthly MEDIA.now.com.hk services and now Sports Online Services as "New change terms and conditions of a Service by giving 15 days notice prior Rate within Commitment Period for the service(s) during the Commitment Media services" in this Service Guide. to the change coming into effect. Please refer Clause 22.4 of the General Period. You will be charged the Month-To-Month Rate upon expiry of your Things You Need to Know Conditions and Clause 21.4 of the now TV Terms and Conditions for Commitment Period if you have not extended or renewed your contract ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR details. with a new Commitment Period. The Month-To-Month Rate refers to the Application and your Application contains any missing or incorrectly entered ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: service rate charged on monthly basis if no commitment period or discount charges that are payable by you, your selected options in a Service Plan Unless we tell you otherwise, you are required to return our equipment to is applicable. We will also charge you other charges as specify in your in your NETVIGATOR Application is not offered by us as speci ed in this the address that we inform you at the time you terminate a Service. Please Application and/or this Service Guide. Service Guide or there are any other discrepancies, then our customer refer to details as contained in the termination request form completed ■ BILLING: You may receive separate bills for the bundled services at service will contact you as soon as practicable to rectify such discrepancies upon your termination request. different dates. and we will resume processing your Application when all discrepancies ■ MOVING HOME?: If you move your home and our Service is already ■ PREPAYMENT: In some cases, we may require you to make a have been recti ed. available at your new residential address or we can provide the Service at prepayment. If you are required to make a prepayment, we will specify the ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation that address using our reasonable endeavours to do so, we will continue same in your Application and Service Guide. Prepayment will be refunded of NETVIGATOR Service to be carried out and completed at the Service to provide you those Services if you wish us to do so and you pay all to you as speci ed in the Service Guide, if no refund is speci ed, it will be installation address within 21 days of the date of your Application. applicable charges. You will need to call us to determine the Installation offset against your Charges during the Commitment Period. Prepayment Otherwise, we reserve the right to cancel your NETVIGATOR Application Service Fee or Activation Service Fee payable when you move (the amount will not be refunded to you if you terminate the NETVIGATOR Service, and to charge you an order cancellation administration fee of HK$100. payable will depend on your new address). If you move our Service out optional services or optional premiums before the Commitment Period ■ CAN I TERMINATE A SERVICE?: You can terminate a Service or of Public Housing / Home Ownership Scheme / Sandwich Class Scheme ends. now TV service by giving us at least 30 days' prior notice by submitting estate ("Public Housing") within the Commitment Period, the Charge will ■ DEPOSITS: You shall be responsible for all charges under this contract. a completed termination request form at our shops. However, if you be changed to the current Charge for the same Service at private housing Deposits paid by you will be jointly held by all our service providers who terminate your NETVIGATOR Service, all other now TV services, optional from your Service relocation effective date. If our Service or now TV provide services to you. Deposits paid in relation to a service provided by services, New Media services and optional premiums (as the case may be) service or New Media service is unavailable at your new address or it is not one service provider may be used to pay outstanding Charges in relation under your NETVIGATOR Application are non-severable services and will possible for us to provide the Service using our reasonable endeavours to to another service provided by the same or another service provider within also be terminated at the same time. You will need to make a separate do so, we may not charge you the Early Termination Charge for the Service the PCCW group companies or used to settle the outstanding amount of arrangement with the relevant Service Provider(s) if the provision of the and/or, now TV service and/or New Media service (as the case may be) if any payment at PCCW mobile and/or HKT. Any remaining deposits will relevant service(s) is/are required. You are required to pay us the Early you choose to end the Service and/or, now TV service and/or New Media be refunded to you when all charges are paid at the end of this contract or Termination Charge if you terminate a service during the Total Commitment service. However, we may charge you other Cancellation Charges (if at the end of your subscription to relevant service. Please refer to Clause Period and other Cancellation Charges (if any) specified for all such any). If the Service is terminated, your now TV service and/or New Media 13.5 of the General Conditions for details. PART II NETVIGATOR Application New Media services, this will be your login ID for such ■ Total Commitment Period: This is the total contract of NETVIGATOR Broadband Service for Consumer SECTION A CUSTOMER DETAILS service(s); if you have not provided us with an email period for the Commitment Period and Commitment Customers, available at http://cs.netvigator.com/tnc_ ■ Service Installation Address: The Service installation address , we will use this email address as your contact Extension. If you terminate any Services during the e.html. address will be used by us as the correspondence email address. Total Commitment Period, Early Termination Charge ➤ Service Entitlements and Eligibility: Service address. If your correspondence address is different SECTION B CONTRACT TERM will apply for such Services that you terminate. entitlements to NETVIGATOR Broadband Service and from the Service installation address, please update it ■ Commitment Period: This is the Commitment Period ■ Target Installation Date: This is the target date which eligibility for selecting the premiums of the Premium at cs.netvigator.com. period which you agree to subscribe to NETVIGATOR we will conduct installation of the NETVIGATOR Packages and Optional Premiums under different Service ■ NETVIGATOR Broadband Login ID and E-mail Service and this automatically applies to the optional Service, Optional Service or now TV service at Plan vary. Please refer to your NETVIGATOR Application Address Registration: Your Login ID & E-mail services, premiums and/or now TV services selected the Service installation address and may be subject and NETVIGATOR Supplementary Service Guide for Address is limited to 2 to 15 lower case alphanumeric under your NETVIGATOR Application (unless otherwise to change. The Target Installation Date is also the details, if applicable. characters. Please fill in capital letters for ease of speci ed in the Application.) This does not apply Target Commencement Date unless a different Target Basic Plan: recognition. The rst character must be selected from to New Media services. The Commitment Period Commencement Date is speci ed in the Application. Service Description / Entitlements: the letters A-Z. If your preferred Login ID(s) is/are commences on the Commencement Date. ■ Target Commencement Date: This is the target date ■ NETVIGATOR Broadband Service. not available, we will assign a Login ID that is similar ■ Commitment Extension: This is the bridging period to on which NETVIGATOR Service, Optional Service ■ uHub Service - Customer is required to register for the to your preferred choice. If you have applied for any the Commitment Period to enable customers to switch or now TV service will commence at the Service service via http://www.uhub.com within 3 months after from other operators. Monthly Rate within Commitment installation address and may be subject to change. the installation of the broadband service is entitled to 10 Period is waived during such bridging period for Basic SECTION C SERVICE PLAN GB storage. Plan or Fiber-To-The-Home Plan under NETVIGATOR NETVIGATOR SERVICE Hong Kong Telecommunications (HKT) Limited www.netvigator.com Fiber-To-The-Home Plan: PO Box 320 GPO Hong Kong Tel +852 2888 2888 Fax +852 2877 8877 Service. ➤ Special Terms and Conditions: Special Conditions NETVIGATOR Broadband Service Guide 01042013E Page 1 of 2 © 2013 Hong Kong Telecommunications (HKT) LIMITED Service Description / Entitlements: within Commitment Period. will be affected by the user's device, service subscribed Service Description / Entitlements: ■ NETVIGATOR Fiber-To-The-Home Broadband Service. Eligibility: to, technology, network and software used, network ■ MOOV.hk online digital music service (only available for ■ F-Secure Safe Anywhere (1-Key) Service. ■ Dedicated to Fiber-To-The-Home customer. con guration and coverage, and extraneous factors. use in Hong Kong). ■ uHub Service - Customer is required to register for the PCCW Wi-Fi Service: 2. Cables and associated equipment. ■ Up to 3 free MP3 downloads per month until further service via http://www.uhub.com within 3 months after Single Device Plan: ■ First time installation and equipment delivery fee notice from us (subject to MOOV.hk Terms and the installation of the broadband service and is entitled Service Description / Entitlements: waived within Commitment Period. Conditions). to 10GB storage. ■ Unlimited usage of Wi-Fi Service per device each Eligibility: ■ Charges for the rst month shall be waived if you are a Monthly Plan: month. ■ Dedicated to Fiber-To-The-Home customer. rst time customer of MOOV.hk. Service Description / Entitlements: ■ Each Customer can apply for a maximum of five (5) F-Secure Safe Anywhere Service Plan: MEDIA.now.com.hk – MEDIA Unlimited: ■ NETVIGATOR Broadband Service or NETVIGATOR Single Device Plans including already registered ones. ➤ Special Terms and Conditions: Special Conditions ➤ Special Terms and Conditions: MEDIA Terms and Fiber-To-The-Home Broadband Service. Eligibility: of F-Secure Safe Anywhere Service, available at http:// Conditions, available at http://media.netvigator.com. ■ Customer may select a bandwidth specification of ■ Both NETVIGATOR and non-NETVIGATOR Customer cs.netvigator.com/tnc_e.html . Service Description / Entitlements: 100M, 8M, 6M, 3M or 1.5M. can apply for Single Device Plan. Service Description / Entitlements: ■ MEDIA.now.com.hk online entertainment service (only ■ uHub Service - Customer is required to register for the Unlimited Usage Plan (NETVIGATOR): ■ License key for F-Secure Safe Anywhere software available for use in Hong Kong). service via http://www.uhub.com within 3 months after Service Description / Entitlements: (features include (1) Computer security such as anti- ■ Charges for the rst month shall be waived if you are a the installation of the broadband service is entitled to 10 ■ Unlimited usage of Wi-Fi Service each month. spam, browsing protection and anti virus, (2) Parental rst time customer of media.now.com.hk. GB storage. ■ Each Unlimited Usage Plan includes one (1) web login Control). now Sports Online: Premium Packages: account and three (3) Single Device activation quotas. Eligibility: ➤ Special Terms and Conditions: now Sports Online Prepayments made under the Premium Packages will be Eligibility: ■ When customer subscribes new or change F-Secure Terms and Conditions, available for download at http:// used to set off the Monthly Charge for the Commitment ■ Only existing NETVIGATOR Customer can apply for Safe Anywhere service plan, a new 24/30 months now.com.hk/nowsports. Period. Unlimited Usage Plan (NETVIGATOR). contract for all license key(s) subscribed will be applied. Service Description / Entitlements: Applicable to all Premium Packages :- Unlimited Usage Plan (Skywalker): ■ Not available for Pre-installation option. ■ now Sports Online provides different kinds of sports Service Description / Entitlements: Service Description / Entitlements: SECTION E now TV BUNDLE programmes (only available for use in Hong Kong). ■ Premium speci ed in the Application. ■ Unlimited usage of Wi-Fi Service each month. Starter Pack and Entertainment Pack: ■ Certain programmes broadcast on now Sports TV Eligibility: ■ Each Unlimited Usage Plan includes one (1) web login Service Description / Entitlements: channels may not be available on now Sports Online ■ All Charges must be settled by credit card. account and three (3) Single Device activation quotas. ■ Customer can enjoy a Starter Pack and Selected due to broadcast rights limitations. Prepayments: Eligibility: Entertainment Pack of now TV Channels. Eligibility: ■ Prepayment as specified in the Application shall be ■ Only Non-NETVIGATOR Customer can apply for Eligibility: ■ Customer must subscribe to now Sports Online for at settled by designated credit card before delivery of the Unlimited Usage Plan (Skywalker). ■ Customer must subscribe to NETVIGATOR Service least 18-month Commitment Period. premium. ■ Each Customer can only apply for one Unlimited Usage with dedicated bandwidth of at least 3M. ■ Customer must maintain NETVIGATOR Broadband ■ 2nd Premium Package prepayment applied. Plan. ■ The Starter Pack and Selected Entertainment Pack subscription or NETVIGATOR Broadband and now Optional Premium: ■ Only applicable for Wi-Fi enabled devices which ful ll shall have the same Commitment Period and TV Mega Sports Pack subscription as indicated in the Service Description / Entitlements: designated system requirement. commence on the same Commencement Date as NETVIGATOR Application. ■ Premium speci ed in the Application. uHub Service: Customer's subscription to the NETVIGATOR Service. SECTION G ADDITIONAL CHARGES FOR Prepayments: uHub upgrade to 25GB ■ Monthly rental fee waiver for set top box NETVIGATOR SERVICES ■ 2nd premium prepayment applied. Service Description / Entitlements: ■ Not available for Pre-installation option. Installation Service Fee: SECTION D OPTIONAL SERVICES ■ Upgraded uHub storage to 25GB Super Sports Pack with now Super 4 Entertainment This charge will be imposed when the infrastructure of Wireless Broadband uHub SuperPack (Basic Plan) Pack Bundle: the Service has not been installed at your address for our Home Wireless Service (Basic Plan) Service Description / Entitlements: Service Description / Entitlements: immediate provision of the Service (even though it may Service Description / Entitlements: uHub SuperPack includes: ■ Customer may subscribe to the Super Sports Pack with be available in the building) or when there has not been ■ Home Wireless Service ■ 25G uHub storage now Super 4 Entertainment Pack Bundle at $226/ a subscriber to the NETVIGATOR Broadband Service at ■ Provision of equipment during the contract term: ■ PCCW Wi-Fi Single Device Plan month; or $196/month (only available to public housing/ your address. Any third party contractor fees required in 1. (a) One FE router with 802.11g Wi-Fi (wired network ■ NETVIGATOR Home Wireless Service selected home ownership scheme/selected sandwich order to install the Service will be payable by you and are speci cation: 16Mbps / wireless network speci cation: ■ Provision of equipment during the contract term: class scheme customers). not included in this charge. 12Mbps) (applicable to 3M/6M/8M/18M users); or 1. (a) One FE router with 802.11g Wi-Fi (wired network Eligibility: Activation Service Fee: (b) One FE router with 802.11n Wi-Fi (wired network speci cation: 16Mbps / wireless network speci cation: ■ T h e S u p e r S p o r t s P a c k w i t h n o w S u p e r 4 This charge will be imposed when the infrastructure of the speci cation: 90Mbps / wireless network speci cation: 12Mbps) (applicable to 3M/6M/8M/18M users); or Entertainment Pack Bundle shall have the same Service has already been installed at your address for our 50Mbps) (applicable to 30M or above users). (b) One FE router with 802.11n Wi-Fi (wired network Commitment Period and commence on the same immediate provision of the Service and there has been The network speci cation applies to the router supplied. speci cation: 90Mbps / wireless network speci cation: Commencement Date as Customer's subscription to a previous subscriber to the NETVIGATOR Broadband The actual speed enjoyed by a customer will be 50Mbps) (applicable to 30M or above users). the NETVIGATOR Service. Service. This charge will be billed in the first bill upon significantly less than the network specifications and The network speci cation applies to the router supplied. ■ Customer must subscribe to NETVIGATOR Service completion of the Service activation. Any third party will be affected by the user's device, service subscribed The actual speed enjoyed by a customer will be with dedicated bandwidth of at least 3M. contractor fees required in order to activate the Service to, technology, network and software used, network significantly less than the network specifications and ■ Not available for Pre-installation option. will be payable by you and are not included in this charge. con guration and coverage, and extraneous factors. will be affected by the user's device, service subscribed ■ If customer subscribes to the Super Sports Pack with Our Services are dependant on the internal infrastructure 2. Cables and associated equipment. to, technology, network and software used, network now Super 4 Entertainment Pack Bundle, he cannot at your address being installed and ready for our ■ First time installation and equipment delivery fee waived con guration and coverage, and extraneous factors. subscribe to the Channel Bundle. immediate provision of service. If additional work is within Commitment Period. 2. Cables and associated equipment. Channel Bundle: required within your premises in order to be ready for Eligibility: ■ First time installation and equipment delivery fee waived Service Description / Entitlements: our immediate provision of the Service, your Installation ■ Basic Plan customer with bandwidth specification within Commitment Period. ■ Customer may select either 1 channel at $18/month, 2 Service Fee or Activation Service Fee (as the case may 3M/6M/8M/18M/30M or above. Eligibility: channels at $38/month or 3 channels at $63/month. be) will be increased by a further amount which will be Home Wireless Service (Fiber-To-The-Home Plan): ■ Basic Plan customer with bandwidth specification Eligibility: quoted to you before any necessary works begin. Service Description / Entitlements: 3M/6M/8M/18M/30M or above. ■ The Channel Bundle shall have the same Commitment For details of the Installation Service Fee or Activation ■ Home Wireless Service uHub SuperPack (Fiber-To-The-Home Plan) Period and commence on the same Commencement Service Fee payable at your address or your new address ■ Provision of the Equipment during the contract term: Service Description / Entitlements: Date as Customer's subscription to the NETVIGATOR if you are moving, please call our Customer Service 1. One GE router with 802.11n WiFi (wired network uHub SuperPack includes: Service. Hotline at 1000. speci cation: 800Mbps / wireless network speci cation: ■ 25G uHub storage ■ Customer must subscribe to NETVIGATOR Service Early Termination Charge (also applicable to Optional 80Mbps). ■ PCCW Wi-Fi Single Device Plan with dedicated bandwidth of at least 3M. Service and now TV Bundle): The network speci cation applies to the router supplied. ■ NETVIGATOR Home Wireless Service ■ Not available for Pre-installation option. Monthly Charge x (remaining months of the Commitment The actual speed enjoyed by a customer will be ■ Provision of equipment during the contract term: ■ If customer subscribes to the Channel Bundle, he Period + Commitment Extension (if applicable)) significantly less than the network specifications and 1. One GE router with 802.11n WiFi (wired network cannot subscribe to the Super Sports Pack with now Reconnection Charge: will be affected by the user's device, service subscribed speci cation: 800Mbps / wireless network speci cation: Super 4 Entertainment Pack Bundle. $200(applicable only if service has been suspended) to, technology, network and software used, network 80Mbps). SECTION F NEW MEDIA OPTION Administrative Charges: con guration and coverage, and extraneous factors. The network speci cation applies to the router supplied. MOOV.hk – MOOV Unlimited: Charges for loss or replacement of Equipment can be 2. Cables and associated equipment. The actual speed enjoyed by a customer will be ➤ Special Terms and Conditions: MOOV.hk Terms and viewed at http://www.netvigator.com/general_charges/eng ■ First time installation and equipment delivery fee waived significantly less than the network specifications and Conditions, available at http://moov.hk. Other Charges are listed in the Application. PART III: OTHER INFORMATION OPTIONAL PREMIUMS: If: (i) you subscribe to more than one of the same now TV services: www.now-tv.com ■ PREMIUM PACKAGES AND OPTIONAL PREMIUMS: All third party premium package or optional premium; (ii) more than one of the same NETVIGATOR Everywhere Service: www.netvigatoreverywhere.com products in premium packages and optional premiums are only available premium package or optional premium is subscribed under the same Service MOOV.hk: moov.hk while supplies last and are non-redeemable for cash or other bene ts. Please installation address; or (iii) the same credit card is used to settle the payment Home Wireless Service: homewireless.netvigator.com refer to the manufacturer's warranty statement included with the product for a for more than one of the same premium package or optional premium, we MEDIA.now.com.hk: www.media.now.com.hk detailed explanation of the product warranty terms applicable to a particular shall collect a prepayment equivalent to the listed price of the product in PCCW Wi-Fi Service www.pccwwi .com product. the premium package or optional premium, before delivery or upon your F-Secure Safe Anywhere: fsecure.netvigator.com ■ REDEMPTION PROCEDURE IN PREMIUM PACKAGES: We will send redemption of the premium. Prepayment shall be offset against your Charges. snaap! : www.snaap.com a redemption letter by mail to your installation address approximately 2-6 ■ NETVIGATOR CUSTOMER SERVICE: You may call our customer uHub Service: www.uhub.com weeks after the completion of the NETVIGATOR Service installation. You are service hotline at 1000 or send your email to [email protected]. now Sports Online: now.com.hk/nowsports required to redeem the product at a designated address during the redemption ■ OUR SERVICE WEBSITES: The following are websites of Services, period in accordance with the redemption letter. now TV services and New Media services referred to in this Service Guide: ■ 2nd PREMIUM PREPAYMENTS IN PREMIUM PACKAGES AND NETVIGATOR Service: www.netvigator.com Hong Kong Telecommunications (HKT) Limited www.netvigator.com PO Box 320 GPO Hong Kong Tel +852 2888 2888 Fax +852 2877 8877 NETVIGATOR Broadband Service Guide 01042013E Page 2 of 2 © 2013 Hong Kong Telecommunications (HKT) LIMITED