NETVIGATOR Service Guide - PT About this Service Guide: This NETVIGATOR Service Guide provides further information relating to NETVIGATOR Services (which includes NETVIGATOR and Fiber-to-the-Home Services), the Service Plans and options in your NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV services, now Sports Online or MEDIA.now.com services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless speci ed otherwise in this Service Guide. PART I Important Information premises as determined at the sole discretion by HKT. Service Fee or Activation Service Fee payable when you move (the amount payable will depend Service Providers (only applicable to the service subscribed to in ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation of the Services to be on your new address). If you move our Services or now TV services out of Public Housing your NETVIGATOR Application) carried out and completed at the Service Installation Address within 21 days from the date of / Home Ownership Scheme / Sandwich Class Scheme estate ("Public Housing") within the ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all telecommunications your NETVIGATOR Application. Otherwise, we reserve the right to terminate your NETVIGATOR Commitment Period, the Charges will be changed to the current Charges for the same Services at Services (e.g. NETVIGATOR and csl Wi-Fi Services) (except mobile services) upon the terms Contract and to charge you the Application Cancellation Charge. private housing from your Services relocation effective date. If our Services or now TV services of your Application, this Service Guide, the General Conditions of Telecommunications Service ■ CAN I TERMINATE A SERVICE?: If you cancel or terminate the Services or your NETVIGATOR or New Media services are unavailable at your new address or it is not possible for us to provide (Consumer Customers) (available at www.hkt.com/Terms+of+Use) ("General Conditions") and Contract before service activation date, you are required to pay us the Application Cancellation such Services using our reasonable endeavours to do so, we may impose a charge on you the applicable special conditions (if any). Such special conditions of the NETVIGATOR Services Charge. Once the Services have been activated, you can terminate any Services or now TV equivalent to a maximum of the recommended retail price of any speci ed premium under your include the NETVIGATOR Broadband Terms and Conditions and the Special Conditions of services by giving us not less than 30 days' prior notice by completing a prescribed termination NETVIGATOR Application (if any) on a pro-rata basis for the remaining months of the Commitment NETVIGATOR Service for Consumer Customer, both available at http://cs.netvigator.com/tnc_ request form (available at any one of our Service Centres/selected HKT Shops or by calling Period + Commitment Extension (if any), plus the amount of waiver of Activation / Installation e.html. The Special Conditions of csl Wi-Fi Service for Consumer Customers are available at http:// our Customer Service Hotline 1000 to request the form to be posted to your Service Installation Service Fee (if any) offered to you at the time of your NETVIGATOR Application, if you choose to www.cslwifi.com/support/download/Special_Condition_T&C_e.pdf. HKT provides certain non- Address) and returning the same to us according to the instructions set out in the form. You can end the Services, now TV services and/or New Media service. However, we may charge you telecommunication services (e.g. Home Wireless and F-Secure Safe Anywhere services) upon the terminate any New Media services one day in advance through online account management at the other Cancellation Charges (if any). If the Services are terminated, your now TV services and/or terms of your Application, this Service Guide, and HKT General Conditions of Service (available respective New Media services' websites or our Consumer Service Hotline 1000. However, if you New Media services may also be terminated at the same time. at http://cs.netvigator.com/tnc_e.html) and the applicable special conditions (if any). The Special terminate your NETVIGATOR Services, all other now TV services, Extra Services, New Media ■ MODEM SHARING WITH OTHER PCCW / HKT SERVICES: If the same modem is shared Conditions of F-Secure Safe Anywhere services are available at http://cs.netvigator.com/tnc_ services and extra premiums (as the case may be) under your NETVIGATOR Application are non- between your NETVIGATOR Services/now TV services/eye Services/PCCW Home EasyWatch e.html . HKT provides Home Networking Wireless service (a non-telecommunication service) upon severable services and will also be terminated at the same time. You will need to make a separate Services, and if your now TV services/eye Services/PCCW Home EasyWatch Services are the terms of your Application, this Service Guide and the Terms and Conditions of Smart Living arrangement with the relevant Service Provider(s) if the provision of the relevant service(s) is/ terminated or suspended for whatever reasons, you shall contact our Consumer Service Hotline to Services (available at http://smartliving.hkt.com/eng/tnc.html). HKT provides uHub plus services are required. You are required to pay us the Early Termination Charge if you terminate a Service continue using your NETVIGATOR Services. If you do not do so, your NETVIGATOR Services will (a non-telecommunication service) upon the terms of your Application, this Service Guide, the during your Commitment Period and other Cancellation Charges (if any) speci ed for all such be suspended simultaneously on the effective date of termination of your now TV services/eye General Conditions of uHub plus service and the Special Conditions of uHub plus service (both Services, now TV services, New Media services and Extra Services (as applicable) and any Services/PCCW Home EasyWatch Services without prior notice while you remain responsible for available at www.uhub.com). HKT also provides eBill Service upon the eBill Service Terms and prepayment will not be refunded to you. You may contact our Consumer Service Hotline to obtain the relevant Charges. When you are using a NETVIGATOR modem for more than one service Conditions of Use, available at ebill.pccw.com. the termination request form for the Services, now TV services, New Media services and Extra using the same transmission bandwidth or path and the combined bandwidth requirements of ■ CSL Mobile Limited provides csl and 1O1O mobile services upon the terms of your Application, Services you wish to terminate. Please refer to Clause 13.3 of the General Conditions and Clause the services are higher than the transmission bandwidth you have subscribed to, the bandwidth this Service Guide, the VAS Package Menu and the relevant Mobile Service Agreement, available 12 of the now TV services Terms and Conditions for details. available when using the NETVIGATOR Services will be reduced. at http://www.hkcsl.com/en/Mobile-Service-Agreement-Consumer-Customers and http://1010. ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE ENDS?: At the end of ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Specification refers to network hkcsl.com/download/TC1010_010714E.PDF respectively. the Commitment Period of the Services, New Media services or now TV services, if (a) we are speci cations of the subscribed Services for the broadband line connected from the modem at your ■ PCCW Media Limited ("PCCW Media") provides now TV services under your NETVIGATOR unable to contact you; (b) you do not contact us; or (c) you are undecided as to whether to renew premises to the rst piece of network equipment or central office of the NETVIGATOR network. Application upon the terms of such Application, this Service Guide, and the now TV services your existing Contract, we will continue to provide the Services, New Media services or now For Basic Plan, bandwidth speci cations of 1.5M, 3M, 6M, 8M, 18M, 30M and 100M listed on Terms and Conditions (available at http://nowtv.now.com). PCCW Media provides MOOV services TV services or any Extra Services to you under the existing Contract on a month-to-month basis your Application correspond to a maximum dedicated downstream bandwidth of 1.5Mbps/ 3Mbps/ upon the terms of your Application. This Service Guide and MOOV Terms and Conditions, subject to payment of the Charges at our prevailing Month-To-Month Rate after the Commitment 6Mbps / 8Mbps / 18Mbps / 30Mbps / 100Mbps and maximum dedicated upstream bandwidth of available at http://moov.hk. PCCW Media provides MEDIA.now.com services upon this Application Period speci ed for the Services, New Media services or now TV services based on your existing 640Kbps / 640Kbps / 640Kbps / 800Kbps/ 1Mbps / 10Mbps / 30Mbps respectively. For Fiber-to- and the MEDIA.now.com Terms and Conditions, available at http://media.now.com. For easy Contract until you cancel the Services or now TV services by giving us at least 30 days' advance the-Home Plans, bandwidth speci cations of 100M, 200M, 300M, 500M and 1000M correspond to reading, we may also refer to MOOV services and MEDIA.now.com services as "New Media written notice (in the case of New Media services, at least one day's advance notice.). You may a maximum upstream and downstream bandwidth of 100Mbps / 200Mbps / 300Mbps / 500Mbps services" in this Service Guide. refer to Clauses 23.6 and 23.7 of the General Conditions and Clauses 22.6 and 22.7 of the now / 1000Mbps respectively. The actual speed you experience using the Services will be less than

■Hong H KoKngT C TelecommunicationsSP Limited provi d(HKT)es a nLimitedd man a g wwwes M.netvigatory HKT, .coma customer service portal as your agent upon TV services Terms and Conditions for details. the network speci cations and affected by your device, technology, network and software used, PO Boxth e320 G GPOener Hongal C oKnongdit i o n Tsel o+852f My 2888 HK T2888 an d tFhaxe +852HKT 2877 Priv 8877acy Policy Statement (available at http:// ■ CAN I EXTEND THE COMMITMENT PERIOD?: You can extend the Commitment Period of the network con guration and coverage, usage levels, international bandwidth and extraneous factors. cs.hkt.com and http://www.hkt.com/legal/privacy.html respectively). My HKT account allows you to Services, New Media services or now TV services by agreeing to an additional Commitment ■ CHARGES: If you have committed to a Commitment Period, in addition to any usage based charge manage some of your service(s) subscribed with the relevant member(s) of the HKT Group or the Period. You can also agree to replace the Contract with another new Contract upon expiry of the (if applicable), you will be charged the Monthly Rate within Commitment Period for the Services PCCW Group (such as NETVIGATOR, Fixed Line / eye, now TV and/or certain mobile services) Commitment Period of the Services, New Media services or now TV services. during the Commitment Period. If you have not committed to a Commitment Period or if your through a single login at My HKT website (http://cs.hkt.com) and My HKT App (collectively, "My ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We can change any terms Commitment Period has expired and not been extended or renewed, you will be charged at the HKT"), as well as HKT CSP Limited to register and manage your My HKT account on My HKT as and conditions of the Services, now TV services, New Media services or Extra Services by prevailing Month-To-Month Rate. We will also charge you other charges listed in your Application your agent, subject to the applicable terms and conditions. publishing the changes online at the websites listed in Part III of this Service Guide or by other and this Service Guide when applicable. ■ Club HKT Limited provides and manages The Club, a member loyalty program, upon its Terms means designated by us. Other than for New Media services, if we believe that the change causes ■ BILLING: You may receive separate bills for the bundled Services at different dates. and Conditions (available at https://www.theclub.com.hk/tnc) and Privacy Policy Statement you material disadvantage or will result in an increase in your charges for the Services (other than ■ PREPAYMENT: In some cases, we may require you to make a prepayment. If you are required (available at https://www.theclub.com.hk/policy) and such other applicable terms and conditions. IDD or roaming services), we shall give you at least 30 days' prior notice. Other than for New to make a prepayment, we will specify the same in your Application and this Service Guide. Members of The Club will be awarded with Clubpoints which are proportionate to the qualifying Media services, you have the right to terminate your Contract in certain circumstances without Prepayment will be refunded to you as speci ed in the Service Guide, if no refund is speci ed, spending for eligible HKT services, and are able to receive and/or redeem various benefits. incurring any charges in respect of that termination (other than incidental costs) when we increase it will be offset against your Charges during the Commitment Period. Prepayment will not be Relevant information can be found on The Club's website (https://www.theclub.com.hk/). Charges and change terms and conditions of a Service by giving not more than 15 days' notice refunded to you if you terminate the NETVIGATOR Service and Extra Services before the Things You Need to Know prior to the change coming into effect. Please refer Clause 22.4 of the General Conditions and Commitment Period ends. ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR Application and your Clause 21.4 of the now TV services Terms and Conditions for details. ■ DEPOSITS: You shall be responsible for all charges under this Contract. Deposits paid by you Application contains any missing or incorrectly entered charges that are payable by you, your ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: Unless we tell you will be jointly held by all our service providers who provide services to you. Deposits paid in selected options in a Service Plan in your Application is not offered by us as speci ed in this otherwise, you are required to return our Service Provisioning Equipment in good working condition relation to a service provided by one service provider may be used to pay outstanding Charges Service Guide or there are any other discrepancies, then our customer service will contact you as as soon as possible after termination of the Service to the address that we inform you at the in relation to another service provided by the same or another service provider within the PCCW soon as practicable to rectify such discrepancies and we will resume processing your Application time you terminate a Service. Please refer to details as contained in the termination request form group companies or used to settle the outstanding amount of any payment for those services. Any when all discrepancies have been recti ed. Should there be any circumstances which may affect completed upon your termination request. If you fail to return such Service Provisioning Equipment, remaining deposits will be refunded to you when all charges are paid at the end of this Contract our approval of your Application, we will contact you accordingly, otherwise, your Contract for the you shall pay us upon demand the Charges for Loss or Replacement of Equipment. or at the end of your subscription to relevant service. Please refer to Clause 13.5 of the General Services (and other services under your Application) shall deem to form at the time when your ■ MOVING HOME?: If you move your home and our Services or now TV services are already Conditions for details. Application is approved by us. available at your new residential address or we can provide the Services at that address using our ■ NEW MEDIA SERVICES: The quality of any New Media services is dependent on the quality of ■ BROADBAND LINE INSTALLATION DEMARCATION: Broadband service installation refers to reasonable endeavours to do so, we will continue to provide you those Services if you wish us to your internet connection, bandwidth/network quality and stability. Your personal computers and/or the connection of broadband line to the rst landing broadband socket only within the customer's do so and you pay all applicable charges. You will need to call us to determine the Installation smartphones must meet the basic system requirements as set out in the service websites. PART II NETVIGATOR Application in the Application which you agree to subscribe to the NETVIGATOR SECTION C SERVICE PLAN Service Description / Entitlements: SECTION A CUSTOMER DETAILS Service and this automatically applies to the Extra Services, extra NETVIGATOR SERVICES uHub plus services: Customer who completes registration of the uHub ■ Service Installation Address: The Service installation address will premiums and/or now TV services selected under your NETVIGATOR ➤ Special Terms and Conditions: NETVIGATOR Broadband Terms plus services via http://www.uhub.com within 3 months after the service be used by us as the correspondence address, unless a different Application (unless otherwise speci ed in the Application.) and Conditions and Special Conditions of NETVIGATOR Services for installation of his/her NETVIGATOR Services will be entitled to 10GB correspondence address has been provided under this Application. You This does not apply to New Media services unless you have subscribed Consumer Customers, both available at http://cs.netvigator.com/tnc_ storage on uHub plus. Registration after that 3-month period will entitle may update your correspondence address at cs.netvigator.com or call to a contract plan as indicated in your Application. The Commitment e.html. All Service Plans allow for unlimited data use each month and Customer to HKT's prevailing uHub plus basic storage capacity. If the our Consumer Service Hotline at 1000. Period commences on the target Commencement Date unless HKT include the provision of the Equipment including the modem, cables and NETVIGATOR Services are terminated by Customer or HKT for whatever ■ NETVIGATOR Broadband Login ID and Email Address Registration: advises otherwise. associated equipment. The Monthly Rate within Commitment Period may reason, Customer's uHub plus storage entitlement will be terminated or Your Login ID & E-mail Address is limited to 2 to 15 lower case ■ Target Installation Date: This is the target date which we will conduct be different from the list price due to promotional offer available at the time downgraded as determined by HKT. alphanumeric characters. Please fill in capital letters for ease of installation of the NETVIGATOR Service, Extra Services or now of your Application. Month-To-Month Rate, applicable after expiry of your Basic Plan (with Commitment Period): recognition. The rst character must be selected from the letters A-Z. If TV service at the Service installation address and may be subject to Commitment Period will be at our prevailing rates. For details, please refer to Service Description / Entitlements: your preferred Login ID(s) is/are not available, we will assign a Login ID change. The Target Installation Date is also the Target Commencement our website www.netvigator.com/eng/pages.php?url=lp_private). The rates ■ NETVIGATOR Services. that is similar to your preferred choice. If you have applied for any New Date unless a different Target Commencement Date unless HKT are subject to change and HKT's decision shall be nal. Fiber-to-the-Home Plan (with Commitment Period): Media services, this will be your login ID for such service(s); if you have advises otherwise. ➤ Service Entitlements and Eligibility: Service entitlements to Service Description / Entitlements: not provided us with an email address, we will use this email address as ■ Target Commencement Date: This is the target date on which NETVIGATOR Services and eligibility for selecting the premiums of the ■ Fiber-to-the-Home Services. your contact email address. NETVIGATOR Services, Extra Services or now TV services will Premium Packages and Extra Premiums under different Service Plan ■ F-Secure Safe Anywhere service: F-Secure Safe Anywhere service with commence at the Service Installation Address and may be subject to vary. Please refer to your NETVIGATOR Application and NETVIGATOR 1-key is provided to Fiber-to-the-Home Plan customer at no charge for SECTION B CONTRACT TERM change. Supplementary Service Guide for details, if applicable. ■ Commitment Period: This is the Commitment Period as specified use during the Commitment Period. If the Customer continues to use

Hong Kong Telecommunications (HKT) Limited www.netvigator.com PO Box 320 GPO Hong Kong Tel +852 2888 2888 Fax +852 2877 8877 NETVIGATOR Service Guide 01042015E-VIP Page 1 of 2 © 2015 Hong Kong Telecommunications (HKT) Limited the NETVIGATOR services upon expiry of the Commitment Period on plus storage is downgraded or terminated and your les are deleted. Home Plan). Player application can only be used on mobile devices with original and a monthly basis and does not terminate the F-Secure Safe Anywhere Service Description / Entitlements: F-Secure Safe Anywhere Service Plan: unmodi ed operation system versions of iOS 7.0 or above and Android service, HKT will charge a month-to-month rate of HK$28 for the F-Secure ■ Upgraded uHub plus storage to 25GB ➤ Special Terms and Conditions: Special Conditions of F-Secure Safe 4.0 or above. Safe Anywhere service. But if the Customer signs a renewal contract for uHub plus upgraded to 50GB: Anywhere Service, available at http://cs.netvigator.com/tnc_e.html. SECTION F NEW MEDIA SERVICES NETVIGATOR services and continues to use F-Secure Safe Anywhere Your uHub plus storage entitlement only applies during your subscription of Service Description / Entitlements: MOOV – MOOV Unlimited: service, the Customer will be subject to the prevailing rate of the F-Secure NETVIGATOR Services. You should back up your data before your uHub ■ License key for F-Secure Safe Anywhere software (features include Terms and Conditions: MOOV Terms and Conditions, available at http:// Safe Anywhere service. HKT reserves the right to withdraw any unused plus storage is downgraded or terminated and your les are deleted. (1) Computer security such as anti-spam, browsing protection and anti moov.hk. license key at any time 6 months after completing the installation of the Service Description / Entitlements: virus, (2) Parental Control). ■ Service Description / Entitlements: Customer's NETVIGATOR Services. Upgrade uHub plus storage to 50GB Eligibility: ■ ■ MOOV online digital music service (only available for use in Hong Monthly Plan (without Commitment Period): This is a yearly plan that customer will be charged the annual fee for ■ When customer subscribes new or change F-Secure Safe Anywhere Kong). Service Description / Entitlements: every 12-mths. service plan, a new 12/24 months contract for all license key(s) ■ Up to 1 free MP3 download per month until further notice from us (subject ■ NETVIGATOR Services or Fiber-to-the-Home Services. ■ The annual fee is not refundable if customer has decided to terminate subscribed will be applied. ■ to MOOV Terms and Conditions). For the avoidance of doubt, you are Customer may select a bandwidth speci cation of 100M, 8M, 6M, 3M or the service. ■ Not available for Pre-installation option. not entitled to any Free MP3 Download while your monthly charges are 1.5M. uHub plus SuperPack (Basic Plan): HKT atHome Service: waived. SECTION D EXTRA SERVICES Service Description / Entitlements: HKT atHome IT Care Lite Plan ■ Charges for the rst month may be waived for rst time customers of uHub plus SuperPack includes: Service Description / Entitlements: MOOV. Wireless Broadband ■ 25G uHub plus storage ■ Commitment Period: 12 months MEDIA.now.com – MEDIA Unlimited: Home Wireless Service (Basic Plan)*: ■ csl Wi-Fi Single Device Plan ■ Includes technical support service on up to 3 eligible devices Terms and Conditions: MEDIA Terms and Conditions, available at http:// Service Description / Entitlements: ■ ■ Provision of equipment during the contract term: Home Wireless Service – Basic Plan ( See above) ■ Onsite technical support service if jointly agreed during the Commitment MEDIA.now.com. 1. (a) One FE router with 802.11g Wi-Fi (wired network specification: uHub plus SuperPack (Fiber-to-the-Home Plan): Period is the prevailing rate as speci ed in the website and as at the Service Description / Entitlements: 100Mbps / wireless network specification: 54Mbps for 2.4Ghz) Service Description / Entitlements: date of this form is HK$600 per hour (minimum 2 hours) and is charged ■ MEDIA.now.com online entertainment service (only available for use in uHub plus SuperPack includes: in addition to the Monthly Rate. Hong Kong). (applicable to 3M/6M/8M/18M users); or ■ (b) One FE router with 802.11n Wi-Fi (wired network specification: 25G uHub plus storage ■ For further details and other important information regarding this plan, ■ Charges for the rst month may be waived for rst time customers of ■ csl Wi-Fi Single Device Plan please visit http://www.hkt.com/hktpremier/HKTatHome_General_ MEDIA.now.com. 100Mbps / wireless network specification: 300Mbps for 2.4Ghz) ■ (applicable to 30M or above users). Home Wireless Service – Fiber-to-the-Home Plan (See above) Conditions.html now Sports Online: 2. Cables and associated equipment. *Network Specification: This network specification is referred to the HKT atHome IT Care Plan ➤ Special Terms and Conditions: now Sports Online Terms and ■ First time installation and equipment delivery fee waived. network specification of the router supplied under the service plan. The Service Description / Entitlements: Conditions, available for download at http://now.com.hk/nowsports. Eligibility: actual speed enjoyed by a customer will be much less than the wired and ■ Commitment Period: 12 months Service Description / Entitlements: ■ Basic Plan customer with bandwidth speci cation 3M / 6M / 8M / 18M / wireless network speci cations speci ed in the router and will be affected by ■ Includes technical support service on up to 5 eligible devices ■ now Sports Online provides different kinds of sports programmes (only 30M or above many factors, including the bandwidth speci cation of your service, the lay- ■ Onsite technical support service if jointly agreed during the Commitment available for use in Hong Kong). ■ Customer must subscribe to Basic Plan for a 12/24-month Commitment out of your at, device used, transmission technology, network and software Period is the prevailing rate as speci ed in the website and as at the ■ Certain programmes broadcast on now Sports TV channels may not Period in order to be eligible for the HK$18 Commitment Period rate. used, network con guration and coverage, international bandwidth, other date of this form is HK$450 per hour (minimum 2 hours) and is charged be available on now Sports Online due to broadcast rights limitations. ■ Not available for Pre-installation option. possible Wi-Fi interference and extraneous factors. in addition to the Monthly Rate. Eligibility: Home Wireless Service (Fiber-to-the-Home Plan)*: Home Networking Wireless Service Pack: ■ For further details and other important information regarding this plan, ■ Customer must subscribe to now Sports Online for at least 18-month Service Description / Entitlements: please visit http://www.hkt.com/hktpremier/HKTatHome_General_ Service Description / Entitlements: ■ Commitment Period. ■ 100GB uHub plus storage Conditions.html ■ Provision of the Equipment during the contract term: ■ Customer must maintain NETVIGATOR Broadband subscription or 1. One GE router with 802.11n Wi-Fi (wired network specification: Dual Band Router (AC1900 or equivalent) HKT atHome IT Care Plus Plan NETVIGATOR Broadband and now TV Mega Sports Pack subscription ■ 2 pieces of Range Extenders Service Description / Entitlements: 1000Mbps / wireless network speci cation: 300Mbps for 2.4Ghz) ■ as indicated in the NETVIGATOR Application. Onsite equipment repairing / replacement service during contract period. ■ Commitment Period: 12 months 2. Cables and associated equipment. SECTION G ADDITIONAL CHARGES FOR ■ First time installation and equipment delivery fee waived within (Exclude associated equipment} ■ Includes technical support service on up to 12 eligible devices ■ NETVIGATOR SERVICES Commitment Period. Free onsite and remote technical support during contract period. ■ Onsite technical support service if jointly agreed during the Commitment ■ Installation Service Fee: Eligibility: Free 24 hours hotline support during contract period. Period is the prevailing rate as speci ed in the website and as at the ■ This charge will be imposed when the infrastructure of the NETVIGATOR ■ No maintenance and no on-site after-care support will be provided after date of this form is HK$380 per hour (minimum 2 hours) and is charged Dedicated to Fiber-to-the-Home customer. Service has not been installed at your Service Installation Address for our ■ Customer must subscribe to Upgrade Pack/ Fiber-To-The Home Plan contract commitment period. in addition to the Monthly Rate. ■ immediate provision of the NETVIGATOR Service (even though it may be for a 12/18/24-month Commitment Period in order to be eligible for the Provision of equipment during the contract term: ■ For further details and other important information regarding this plan, 1. One Dual Band AC1900 (or equivalent) router with WiFi. please visit http://www.hkt.com/hktpremier/HKTatHome_General_ available in the building) or when there has not been a subscriber to the HK$88 Commitment Period rate. NETVIGATOR Services at your Service Installation Address. Any third ■ Not available for Pre-installation option. 2. Cables and associated equipment. Conditions.html ■ Customer can enjoy one-time free Wireless Networking setup service party contractor fees required in order to install the NETVIGATOR Service Home Networking Wireless Service*: SECTION E now TV SERVICES BUNDLE will be payable by you and are not included in this charge. In the event that Service Description / Entitlements: within contract period upon external relocation to new installation address. Eligibility: HKT commences work on the installation of your broadband line and you ■ Provision of the Equipment during the Commitment Period: ■ ■ Customer must subscribe to NETVIGATOR Service with dedicated subsequently terminate the NETVIGATOR Service prior to completion of 1. One GE router with wired network speci cation: 1000Mbps and wireless NETVIGATOR service and Home Networking Wireless Service Pack must be installed in the same address. bandwidth of at least 3M. such installation works, this charge will remain to be payable by you in full. network specification: 1300Mbps for 5Ghz (802.11ac) / 300Mbps for ■ The now TV services Bundle has the same Commitment Period Activation Service Fee: 5Ghz (802.11n) / 300Mbps for 2.4Ghz(802.11n). Eligibility: ■ and commence on the same Commencement Date, as Customer's This charge will be imposed when the infrastructure of the NETVIGATOR 2. Cables and associated equipment. Customers must subscribe to selected Fiber-to-the-Home Plan for a 24-month Commitment Period. subscription to the NETVIGATOR Service. Service has already been installed at your Service Installation Address for ■ First time installation and equipment delivery fee waived within ■ ■ Customer can subscribe to the now TV services Bundle with HD our immediate provision of the NETVIGATOR Service and there has been a Commitment Period. Not available for Pre-installation option. ■ If customer subscribes to the Home Networking Wireless Service Pack, Connection Service (with a Commitment Period of 24 months). previous subscriber to the NETVIGATOR Services. This charge will be billed Eligibility: ■ he cannot subscribe to the Home Wireless Service (Fiber-to-the-Home HD Connection Service is only available to customers in areas with HD in the rst bill upon completion of the NETVIGATOR Service activation. Any ■ Dedicated to NETVIGATOR Broadband customer. coverage. For the list of channels in HD, please refer to the now TV third party contractor fees required in order to activate the NETVIGATOR *Network Specification: This network specification is referred to the Plan). Home Networking Wireless Service Pack (Lite) Service Menu. Service will be payable by you and are not included in this charge. network specification of the router supplied under the service plan. The ■ At the end of the Commitment Period of your subscription to the now HKT's NETVIGATOR Services are dependant on the internal infrastructure at actual speed enjoyed by a customer will be much less than the wired and Service Description / Entitlements: ■ TV services Bundle, the now TV services Bundle will continue to be your Service Installation Address being installed and ready for our immediate wireless network speci cations speci ed in the router and will be affected by 100GB uHub plus storage ■ provided to you at the same monthly charges, on a month to month provision of service. If additional work is required within your premises in many factors, including the bandwidth speci cation of your service, the lay- Dual Band Router (AC1900 or equivalent) ■ Onsite equipment repairing / replacement service during contract period. basis. order to be ready for our immediate provision of the NETVIGATOR Service, out of your at, device used, transmission technology, network and software ■ Not available for Pre-installation option. your Installation Service Fee or Activation Service Fee (as the case may be) used, network con guration and coverage, international bandwidth, other (Exclude associated equipment} ■ "Starter Pack", "Special Bonus Pack" and "Special will be increased by a further amount which will be quoted to you before any possible Wi-Fi interference and extraneous factors. Free onsite and remote technical support during contract period. ■ Free 24 hours hotline support during contract period. Pack": necessary works begin. csl Wi-Fi service: ■ No maintenance and no on-site after-care support will be provided after Service Description / Entitlements: For details of the Installation Service Fee or Activation Service Fee payable Single Device Plan: contract commitment period. ■ Customer can enjoy a "Starter Pack", "Special Bonus Pack" and at your Service Installation Address or your new Service Installation Address ➤ Special Terms and Conditions: Special Conditions of csl Wi-Fi service ■ Provision of equipment during the contract term: "Special Pack" of now TV services channels; and monthly rental fee if you are moving, please call our Consumer Service Hotline at 1000. for Consumer Customers, available at http://cs.netvigator.com/tnc_e.html. 1. One Dual Band router with WiFi (AC1900 or equivalent). waiver for decoder box. Early Termination Charge (also applicable to Extra Services, New Service Description / Entitlements: 2. Cables and associated equipment. "Pack": Media services and now TV services Bundle): ■ Unlimited usage of csl Wi-Fi service per device. ■ NETVIGATOR service and Home Networking Wireless Service Pack (lite) Service Description / Entitlements: Monthly Rate x (remaining months of the Commitment Period + Commitment Eligibility: must be installed in the same address. ■ Customer may select one "Pack" at a special price and can enjoy Extension (if applicable)) ■ Applicable to mobile devices / laptops that ful l the dedicated system Eligibility: monthly rental fee waiver for decoder box. Reconnection Charge: ■ requirement. ■ Customers must subscribe to selected Fiber-to-the-Home Plan for a Only designated channels/programs can be viewed on now Player. HK$200 (applicable only if service has been suspended) uHub plus service: 24-month Commitment Period. Please refer to the now Player Terms and Conditions (available Administrative Charges: uHub plus upgrade to 25GB ■ Not available for Pre-installation option. for viewing at http://nowplayer.now.com/tnc). Please note that your Charges for Loss or Replacement of Equipment can be viewed at http:// Your uHub plus storage entitlement only applies during your subscription of ■ If customer subscribes to the Home Networking Wireless Service Pack access to any programme, channel and/or content on the now Player www.netvigator.com/general_charges/eng NETVIGATOR Services. You should back up your data before your uHub (lite), he cannot subscribe to the Home Wireless Service (Fiber-to-the- service can be terminated at anytime without prior notice. The now Other Charges are listed in your Application. PART III OTHER INFORMATION now TV service: www.now-tv.com F-Secure Safe Anywhere service: fsecure.netvigator.com ■ NETVIGATOR CUSTOMER SERVICE: You may call our Consumer Service Hotline at 1000 or MOOV service: moov.hk uHub plus service: www.uhub.com send your email to [email protected]. Home Wireless service: homewireless.netvigator.com HKT atHome Service: http://www.hkt.com/hktpremier/eng/product/homeit.html ■ OUR SERVICE WEBSITES: The following are websites of Services, now TV services and New Home Networking Wireless service: smartliving.hkt.com My HKT Service: http://cs.hkt.com Media Services referred to in this Service Guide: MEDIA.now.com: media.now.com The Club Service: http://www.theclub.com.hk NETVIGATOR Service: www.netvigator.com csl Wi-Fi Service www.cslwi .com

Hong Kong Telecommunications (HKT) Limited www.netvigator.com PO Box 320 GPO Hong Kong Tel +852 2888 2888 Fax +852 2877 8877 NETVIGATOR Service Guide 01042015E-VIP Page 2 of 2 © 2015 Hong Kong Telecommunications (HKT) Limited