NETVIGATOR Broadband Service Guide About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Services (which includes NETVIGATOR Broadband and Fiber-to-the-Home Broadband Services), the Service Plans and options in your NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk services, now Sports Online or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless speci ed otherwise in this Service Guide. PART I Important Information case may be) under your NETVIGATOR Application are non-severable services and will also unavailable at your new address or it is not possible for us to provide such Services using Service Providers (only applicable to the service subscribed be terminated at the same time. You will need to make a separate arrangement with the our reasonable endeavours to do so, we may not charge you the Early Termination Charge to in your NETVIGATOR Application) relevant Service Provider(s) if the provision of the relevant service(s) is/are required. You for the Services and/or, now TV services and/or New Media service (as the case may be) ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all telecommunications are required to pay us the Early Termination Charge if you terminate a Service during your if you choose to end the Services, now TV services and/or New Media service. However, Services (other than PCCW-HKT mobile Service) upon the terms of your Application, Commitment Period and other Cancellation Charges (if any) speci ed for all such Services, we may charge you other Cancellation Charges (if any). If the Services is terminated, your this Service Guide, the General Conditions of Telecommunications Service (Consumer now TV services, New Media services and Extra Services (as applicable) and any now TV services and/or New Media services may also be terminated at the same time. Customers) (available at www.hkt.com/Terms+of+Use) ("General Conditions") and the prepayment will not be refunded to you. You may contact our Consumer Service Hotline to ■ MODEM SHARING WITH OTHER PCCW / HKT SERVICES: If the same modem is applicable special conditions (if any). The Special Conditions of Netvigator Broadband obtain the termination request form for the Services, now TV services, New Media services shared between your NETVIGATOR Services/now TV services/eye Services/PCCW Service for Consumer Customer are available at http://cs.netvigator.com/tnc_e.html. HKT and Extra Services you wish to terminate. Please refer to Clause 13.3 of the General Home EasyWatch Services, and if your now TV services/eye Services/PCCW Home provides certain non-telecommunication Services (including F-Secure Safe Anywhere Conditions and Clause 12 of the now TV services Terms and Conditions for details. EasyWatch Services are terminated or suspended for whatever reasons, you shall contact services) upon the terms of your Application, this Service Guide, and HKT General ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE ENDS?: At the our Consumer Service Hotline to continue using your NETVIGATOR Services. If you do not Conditions of Service (available at http://cs.netvigator.com/tnc_e.html) and the applicable end of the Commitment Period of the Services, New Media services or now TV services, do so, your NETVIGATOR Services will be suspended simultaneously on the effective date special conditions (if any). The Special Conditions of F-Secure Safe Anywhere services if (a) we are unable to contact you; (b) you do not contact us; or (c) you are undecided of termination of your now TV services/eye Services/PCCW Home EasyWatch Services are available at http://cs.netvigator.com/tnc_e.html. HKT also provides uHub services (a as to whether to renew your existing Contract, we will continue to provide the Services, without prior notice while you remain responsible for the relevant Charges. When you are non-telecommunication service) upon the terms of your Application, this Service Guide, New Media services or now TV services or any Extra Services to you under the existing using a NETVIGATOR modem for more than one service using the same transmission the General Conditions of uHub service and the Special Conditions of uHub service (both Contract on a month-to-month basis subject to payment of the Charges on a Month-To- bandwidth or path and the combined bandwidth requirements of the services are higher than available at www.uhub.com). HKT also provides PCCW eBill Service upon the PCCW eBill Month Rate after the Commitment Period speci ed for the Services, New Media services or the transmission bandwidth you have subscribed to, the bandwidth available when using the Service Terms and Conditions of Use, available at ebill.pccw.com. now TV services in the existing Contract until you cancel the Services or now TV services NETVIGATOR Services will be reduced. ■ PCCW Mobile HK Limited provides PCCW-HKT mobile Service upon the terms of your by giving us at least 30 days' advance written notice (in the case of New Media services, at ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Speci cation refers to network Application, this Service Guide, and the General Conditions and the Special Conditions of least one day's advance notice.). You may refer to Clauses 23.6 and 23.7 of the General specifications of the subscribed Services for the broadband line connected from the PCCW-HKT mobile Service for Consumer Customers, available at http://www.pccwmobile. Conditions and Clauses 22.6 and 22.7 of the now TV services Terms and Conditions for modem at your premises to the rst piece of network equipment or central office of the com/specialconditions_e. details. NETVIGATOR network. For Basic Plan, bandwidth speci cations of 1.5M, 3M, 6M, 8M, 18M, ■ PCCW Media Limited provides now TV services under your NETVIGATOR Application ■ CAN I EXTEND THE COMMITMENT PERIOD?: You can extend the Commitment Period 30M and 100M listed on your Application correspond to a maximum dedicated downstream upon the terms of such Application, this Service Guide, and the now TV services Terms of the Services, New Media services or now TV services by agreeing to an additional bandwidth of 1.5Mbps/ 3Mbps/ 6Mbps / 8Mbps / 18Mbps / 30Mbps / 100Mbps and maximum and Conditions (available at http://nowtv.now.com). PCCW Media Limited provides MOOV. Commitment Period. You can also agree to replace the Contract with another new Contract dedicated upstream bandwidth of 640Kbps / 640Kbps / 640Kbps / 800Kbps/ 1Mbps / hk services upon the terms of your Application. This Service Guide and MOOV.hk Terms upon expiry of the Commitment Period of the Services, New Media services or now TV 10Mbps / 30Mbps respectively. For Fiber-to-the-Home Plans, bandwidth speci cations of and Conditions, available at http://moov.hk. For easy reading, we may also refer to MOOV. services. 100M, 200M, 300M, 500M and 1000M correspond to a maximum upstream and downstream hk services and MEDIA.now.com.hk services as "New Media services" in this Service Guide. ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We can change bandwidth of 100Mbps / 200Mbps / 300Mbps / 500Mbps / 1000Mbps respectively. The ■ HKT CSP Limited provides and manages "My HKT Customer Service" portal as your agent any terms and conditions of the Services, now TV services, New Media services or Extra actual speed you experience using the Services will be less than the network speci cations upon the Terms and Conditions of "My HKT Customer Service" Portal (available at https:// Services by publishing the changes online at the websites listed in Part III of this Service and affected by your device, technology, network and software used, network con guration cs.hkt.com). "My HKT" account allows you to manage some of your service(s) subscribed Guide or by other means designated by us. Other than for New Media services, if we believe and coverage, usage levels, international bandwidth and extraneous factors. with the relevant member(s) of the HKT Group or the PCCW Group (such as NETVIGATOR, that the change causes you material disadvantage or will result in an increase in your ■ CHARGES: If you have committed to a Commitment Period, in addition to any usage based xed line / eye, PCCW-HKT mobile, and/or now TV services) through a single login at charges for the Services (other than IDD or roaming services), we shall give you at least charge (if applicable), you will be charged the Monthly Rate within Commitment Period for "My HKT Customer Service" website (http://cs.hkt.com) and "My HKT" App (collectively, 30 days' prior notice. Other than for New Media services, you have the right to terminate the Services during the Commitment Period. If you have not committed to a Commitment "Portal"), as well as HKT CSP Limited to register and manage your "My HKT" account on your Contract in certain circumstances without incurring any charges in respect of that Period or if your Commitment Period has expired and not been extended or renewed,

Hongth Koe Pngo rTtelecommunicationsal as your agent ,(HKT) sub jLimitedect to t h e www app.netvigatorlicable .comterms and conditions. termination (other than incidental costs) when we increase Charges and change terms and you will be charged at the prevailing Month-To-Month Rate. We will also charge you other TPOh Boxin 320gs GPO Y oHongu NKongee d T elt +852o K 2888no 2888w Fax +852 2877 8877 conditions of a Service by giving not more than 15 days' notice prior to the change coming charges listed in your Application and this Service Guide when applicable. ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR Application and your into effect. Please refer Clause 22.4 of the General Conditions and Clause 21.4 of the now ■ BILLING: You may receive separate bills for the bundled Services at different dates. Application contains any missing or incorrectly entered charges that are payable by you, TV services Terms and Conditions for details. ■ PREPAYMENT: In some cases, we may require you to make a prepayment. If you are your selected options in a Service Plan in your Application is not offered by us as speci ed ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: Unless we tell required to make a prepayment, we will specify the same in your Application and this Service in this Service Guide or there are any other discrepancies, then our customer service you otherwise, you are required to return our Service Provisioning Equipment in good Guide. Prepayment will be refunded to you as speci ed in the Service Guide, if no refund is will contact you as soon as practicable to rectify such discrepancies and we will resume working condition as soon as possible after termination of the Service to the address that we speci ed, it will be offset against your Charges during the Commitment Period. Prepayment processing your Application when all discrepancies have been recti ed. inform you at the time you terminate a Service. Please refer to details as contained in the will not be refunded to you if you terminate the NETVIGATOR Service and Extra Services ■ BROADBAND LINE INSTALLATION DEMARCATION: Broadband service installation termination request form completed upon your termination request. If you fail to return such before the Commitment Period ends. refers to the connection of broadband line to the rst landing broadband socket only within Service Provisioning Equipment, you shall pay us upon demand the Charges for Loss or ■ DEPOSITS: You shall be responsible for all charges under this Contract. Deposits paid by the customer's premises as determined at the sole discretion by HKT. Replacement of Equipment. you will be jointly held by all our service providers who provide services to you. Deposits ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation of the NETVIGATOR ■ MOVING HOME?: If you move your home and our Services or now TV services are paid in relation to a service provided by one service provider may be used to pay outstanding Services to be carried out and completed at the Service Installation Address within 21 days already available at your new residential address or we can provide the Services at that Charges in relation to another service provided by the same or another service provider of the date of your Application. Otherwise, we reserve the right to cancel your NETVIGATOR address using our reasonable endeavours to do so, we will continue to provide you those within the PCCW group companies or used to settle the outstanding amount of any payment Application and to charge you an Order Cancellation Administration Fee of HK$100. Services if you wish us to do so and you pay all applicable charges. You will need to call for those services. Any remaining deposits will be refunded to you when all charges are ■ CAN I TERMINATE A SERVICE?: You can terminate any Services or now TV services us to determine the Installation Service Fee or Activation Service Fee payable when you paid at the end of this Contract or at the end of your subscription to relevant service. Please by giving us not less than 30 days' prior notice by submitting a completed termination move (the amount payable will depend on your new address). If you move our Services refer to Clause 13.5 of the General Conditions for details. request form at our shops. You can terminate any New Media services one day in advance or now TV services out of Public Housing / Home Ownership Scheme / Sandwich Class ■ NEW MEDIA SERVICES: The quality of any New Media services is dependent on the through online account management at the respective New Media services' websites or our Scheme estate ("Public Housing") within the Commitment Period, the Charges will be quality of your internet connection, bandwidth/network quality and stability. Your personal Consumer Service Hotline 1000. However, if you terminate your NETVIGATOR Services, changed to the current Charges for the same Services at private housing from your Services computers and/or smartphones must meet the basic system requirements as set out in the all other now TV services, Extra Services, New Media services and extra premiums (as the relocation effective date. If our Services or now TV services or New Media services are service websites. PART II NETVIGATOR Application unless you have subscribed to a contract plan as indicated in NETVIGATOR Services for Consumer Customers, available at http:// terminated or downgraded as determined by HKT. SECTION A CUSTOMER DETAILS your Application. The Commitment Period commences on the cs.netvigator.com/tnc_e.html. All Service Plans allow for unlimited data Basic Plan (with Commitment Period): ■ Service Installation Address: The Service installation address Commencement Date unless HKT advises otherwise. use each month and include the provision of the Equipment including Service Description / Entitlements: will be used by us as the correspondence address. If your ■ Commitment Extension: This is the bridging period to the the modem, cables and associated equipment. The Monthly Rate ■ NETVIGATOR Services. correspondence address is different from the Service installation Commitment Period to enable customers to switch from other within Commitment Period may be different from the list price due to Fiber-to-the-Home Plan (with Commitment Period): address, please update it at cs.netvigator.com or call our Consumer operators. Monthly Rate within Commitment Period is waived during promotional offer available at the time of your Application. Month-To- Service Description / Entitlements: Service Hotline at 1000. such bridging period for Basic Plan or Fiber-to-the-Home Plan under Month Rate, applicable after expiry of your Commitment Period will be ■ Fiber-to-the-Home Services. ■ NETVIGATOR Broadband Login ID and E-mail Address NETVIGATOR Service. at our prevailing rates. For details, please refer to our website (Public ■ F-Secure Safe Anywhere (1-Key) service: HKT will charge a month- Registration: Your Login ID & E-mail Address is limited to 2 to 15 ■ Total Commitment Period: This is the total contract period for the Housing: www.netvigator.com/eng/pages.php?url=lp_public; others: to-month rate of HK$28 after expiry of the Commitment Period of lower case alphanumeric characters. Please ll in capital letters for Commitment Period and Commitment Extension. If you terminate www.netvigator.com/eng/pages.php?url=lp_private). The rates are Customer's Fiber-to-the-Home Services. HKT reserves the right ease of recognition. The rst character must be selected from the any services during the Total Commitment Period, Early Termination subject to change and HKT's decision shall be nal. to withdraw any unused license key at any time 6 months after letters A-Z. If your preferred Login ID(s) is/are not available, we will Charge will apply for such services that you terminate. ➤ Service Entitlements and Eligibility: Service entitlements to completion of the service installation of Customer's NETVIGATOR assign a Login ID that is similar to your preferred choice. If you have ■ Target Installation Date: This is the target date which we will NETVIGATOR Services and eligibility for selecting the premiums of the Services. applied for any New Media services, this will be your login ID for conduct installation of the NETVIGATOR Services, Extra Services Premium Packages and Extra Premiums under different Service Plan Selected Public Housing Offer such service(s); if you have not provided us with an email address, or now TV services at the Service Installation Address and may be vary. Please refer to your NETVIGATOR Application and NETVIGATOR Service Description / Entitlements: subject to change. The Target Installation Date is also the Target Supplementary Service Guide for details, if applicable. we will use this email address as your contact email address. ■ Plan includes Home Wireless Service (Fiber-to-the-Home Plan) and SECTION B CONTRACT TERM Commencement Date unless HKT advises otherwise. Service Description / Entitlements: PCCW-HKT Wi-Fi Service (Single Device Plan). ■ Target Commencement Date: This is the target date on which ■ Commitment Period: This is the Commitment Period as speci ed uHub services: Customer who completes registration of the uHub ■ We will charge a month-to-month rate after the Commitment Period in the Application which you agree to subscribe to NETVIGATOR NETVIGATOR Services, Extra Services or now TV services will services via http://www.uhub.com within 3 months after the service of Fiber-to-the-Home Service for Home Wireless service and PCCW- Service and this automatically applies to the Extra Services, commence at the Service Installation Address and may be subject to installation of his/her NETVIGATOR Services will be entitled to HKT Wi-Fi Service at HK$38 and HK$28 respectively. extra premiums and/or now TV services selected under your change. 10GB storage on uHub. Registration after that 3-month period will Monthly Plan (without Commitment Period): NETVIGATOR Application (unless otherwise specified in SECTION C SERVICE PLAN entitle Customer to HKT's prevailing uHub basic storage capacity. If the NETVIGATOR Services are terminated by Customer or HKT Service Description / Entitlements: the Application.) This does not apply to New Media services NETVIGATOR SERVICES ■ NETVIGATOR Services or Fiber-to-the-Home Services. ➤ Special Terms and Conditions: Special Conditions of for whatever reason, Customer's uHub storage entitlement will be

Hong Kong Telecommunications (HKT) Limited www.netvigator.com PO Box 320 GPO Hong Kong Tel +852 2888 2888 Fax +852 2877 8877 NETVIGATOR Broadband Service Guide 30012014E Page 1 of 2 © 2014 Hong Kong Telecommunications (HKT) Limited Premium Packages: Kong). ■ Only applicable for Wi-Fi enabled devices which ful ll designated player service can be terminated at anytime without prior notice. The Prepayments made under the Premium Packages will be used to set off ■ For the avoidance of doubt, the entitlements under Section D do not system requirement. now player application can only be used on mobile devices with the Monthly Charge for the Commitment Period. apply. uHub service: operation system versions of iOS 5.0 or above and Android 2.3 or Service Description / Entitlements: Home Wireless and MOOV Bundle service (Fiber-to- uHub upgrade to 25GB above. ■ Premium speci ed in the Application. the-Home Plan) Your uHub storage entitlement only applies during your subscription ■ PCCW Media Limited has signed an exclusive agreement to Eligibility: Service Description / Entitlements: of NETVIGATOR Services. You should back up your data before your broadcast the Barclays Premier League from 2013/2014 – ■ All Charges must be settled by credit card. ■ Home Wireless Service- Fiber-to-the-Home Plan (See above) uHub storage is downgraded or terminated and your les are deleted. 2015/2016 for three seasons. Only subscribers to the Super Sports Prepayments: ■ MOOV.hk – MOOV Unlimited. Service Description / Entitlements: Pack can subscribe to CH620. Super Sports Pack subscribers ■ Prepayment as specified in the Application shall be settled by ■ MOOV.hk online digital music service (only available for use in Hong ■ Upgraded uHub storage to 25GB can view CH 620 (if subscribed to), 621 and BPL Online on now designated credit card before delivery of the premium. Kong). uHub SuperPack (Basic Plan) player on a single registered PC or mobile device (by installing the ■ 2nd Premium Package prepayment applied. ■ For the avoidance of doubt, the entitlements under Section D do not Service Description / Entitlements: now player application or through http://nowplayer.now.com). This Samsung 46" Full HD LED TV Package apply. uHub SuperPack includes: registered device can be changed only once per calendar month. Model: UA46F5500AJXZK Home Networking Wireless Service: ■ 25G uHub storage CH631-637 and 660 can also be viewed on now player; through Product information: Service Description / Entitlements: ■ PCCW-HKT Wi-Fi Single Device Plan any PC or mobile device (but not simultaneously). - iDTV Tuner Built-in ■ Home Networking Wireless Service. ■ Home Wireless Service – Basic Plan ( See above) SECTION F NEW MEDIA SERVICES - Resolution: 1920 x 1080 ■ Provision of the Equipment during the Commitment Period: uHub SuperPack (Fiber-to-the-Home Plan) MOOV.hk – MOOV Unlimited: - CMR 100Hz Clear Motion Rate 1. (a) One GE router with wired network speci cation: Service Description / Entitlements: Service Description / Entitlements: - Dual Core Processor Max 1000Mbps and wireless network specification: 867Mbps for uHub SuperPack includes: ■ MOOV.hk online digital music service (only available for use in Hong - 3 years on-site warranty 5Ghz (802.11ac) / 300Mbps for 5Ghz (802.11n) / 300Mbps for ■ 25G uHub storage Kong). *For details, please visit http://www.samsung.com/hk_en/ 2.4Ghz(802.11n). ■ PCCW-HKT Wi-Fi Single Device Plan ■ Up to 1 free MP3 download per month until further notice from us Extra Premiums: 2. Cables and associated equipment. ■ Home Wireless Service – Fiber-to-the-Home Plan (See above) (subject to MOOV.hk Terms and Conditions). For the avoidance of Service Description / Entitlements: ■ First time installation and equipment delivery fee waived within Network Speci cation: The network speci cation applies to the router doubt, you are not entitled to any Free MP3 Download while your ■ Premium speci ed in the Application. Commitment Period. supplied. The actual speed enjoyed by a customer will be less than the monthly charges are waived. Prepayments: Eligibility: network speci cations and will be affected by many factors including ■ Charges for the rst month may be waived for rst time customers of ■ Extra premium prepayment applied. ■ Dedicated to NETVIGATOR Broadband customer. network speci cation of your router, the network speci cation of your MOOV.hk. Canon All-in-one Photo Printer Home Networking Wireless Service (SuperPack): service, the lay-out of your Service Installation Address, device used, MEDIA.now.com.hk – MEDIA Unlimited: Eligibility: Customer must subscribe to NETVIGATOR Broadband Service Description / Entitlements: technology, network and software used, network configuration and Service Description / Entitlements: Service with a Commitment Period of 24 months or more. This offer is ■ 25GB uHub storage. coverage, international bandwidth, other possible Wi-Fi interference ■ MEDIA.now.com.hk online entertainment service (only available for not applicable to Monthly Plan. ■ PCCW-HKT Wi-Fi Single Device Plan. and extraneous factors. use in Hong Kong). Product Information: ■ Home Networking Wireless. F-Secure Safe Anywhere service Plan: ■ Charges for the rst month may be waived for rst time customers of - Product Dimension: 449 x 304 x 152 mm (W x D x H) ■ Provision of equipment during the Commitment Period: ➤ Special Terms and Conditions: Special Conditions of F-Secure media.now.com.hk. - All in one function: Colour Print / Colour Scan / Colour Copy 1. One GE router with wired network specification :Max 1000Mbps SECTION G ADDITIONAL CHARGES FOR TM Safe Anywhere service, available at http://cs.netvigator.com/tnc_e.html. - Support「Google Cloud Print 」for remote printing* and wireless network speci cation : 867Mbps for 5Ghz (802.11ac) Service Description / Entitlements: NETVIGATOR SERVICES - AirPrint for direct printing web pages or documents through iOS /300Mbps for 5Ghz (802.11n) / 300Mbps for 2.4Ghz (802.11n). ■ License key for F-Secure Safe Anywhere software (features include Installation Service Fee: device* 2. Cables and associated equipment. (1) Computer security such as anti-spam, browsing protection and This charge will be imposed when the infrastructure of the Service has - Direct photo printing and scanning through PPS smartphone app* ■ First time installation and equipment delivery fee waived within anti virus, (2) Parental Control). not been installed at your Service Installation Address for our immediate - Built-in Wi-Fi 802.11b/g/n for wireless network print / scan Commitment Period. Eligibility: provision of the Services (even though it may be available in the - Auto duplex print Eligibility: ■ When customer subscribes new or change F-Secure Safe Anywhere building) or when there has not been a subscriber to the NETVIGATOR *Please visit www.canon.com.hk/pixma for more details ■ Dedicated to NETVIGATOR Broadband customer. service plan, a new 24/30 months contract for all license key(s) Services at your Service Installation Address. Any third party contractor SECTION D EXTRA SERVICES Network speci cation: The network speci cation applies to the router subscribed will be applied. fees required in order to install the Services will be payable by you Wireless Broadband supplied. The actual speed enjoyed by a customer will be less than the ■ Not available for Pre-installation option. and are not included in this charge. In the event that HKT commences Home Wireless Service (Basic Plan) network speci cations and will be affected by many factors including SECTION E now TV SERVICES BUNDLE work on the installation of your broadband line and you subsequently Service Description / Entitlements: network speci cation of your router, the network speci cation of your Eligibility: terminate the NETVIGATOR Services prior to completion of such service, the lay-out of your Service Installation Address, device used, ■ Home Wireless Service ■ Customer must subscribe to NETVIGATOR Service with dedicated installation works, this charge will remain to be payable by you in full. technology, network and software used, network configuration and ■ Provision of equipment during the contract term: bandwidth of at least 3M. Activation Service Fee: coverage, international bandwidth, other possible Wi-Fi interference 1. (a) One FE router with 802.11g Wi-Fi (wired network speci cation: ■ "The Starter Pack", "Entertainment Pack", "Channel Bundle" and This charge will be imposed when the infrastructure of the Services 16Mbps / wireless network specification: 54Mbps for 2.4Ghz) and extraneous factors. "Super Sports Pack with now Super 4 Entertainment Pack" has already been installed at your Service Installation Address for our (applicable to 3M/6M/8M/18M users); or PCCW-HKT Wi-Fi service: have the same Commitment Period and commence on the immediate provision of the Services and there has been a previous (b) One FE router with 802.11n Wi-Fi (wired network speci cation: Single Device Plan: same Commencement Date, as Customer's subscription to the subscriber to the NETVIGATOR Services. This charge will be billed in 90Mbps / wireless network specification: 300Mbps for 2.4Ghz) Service Description / Entitlements: NETVIGATOR Service. the rst bill upon completion of the Services activation. Any third party ■ (applicable to 30M or above users). Unlimited usage of Wi-Fi Service per device each month. ■ At the end of the Commitment Period of your subscription to the contractor fees required in order to activate the Services will be payable 2. Cables and associated equipment. ■ Each Customer can apply for a maximum of ve (5) Single Device now TV services Bundle, the now TV services Bundle will by you and are not included in this charge. ■ First time installation and equipment delivery fee waived within Plans including already registered ones. continue to be provided to you at the same monthly charges, on a Our Services are dependant on the internal infrastructure at your Commitment Period. Eligibility: month to month basis. Service Installation Address being installed and ready for our immediate ■ Eligibility: Both NETVIGATOR and non-NETVIGATOR Customer can apply for ■ Not available for Pre-installation option. provision of service. If additional work is required within your premises ■ B a s i c P l a n c u s t o m e r w i t h b a n d w i d t h s p e c i f i c a t i o n Single Device Plan. "Starter Pack" and "Entertainment Pack": in order to be ready for our immediate provision of the Service, your 3M/6M/8M/18M/30M or above. Unlimited Usage Plan (NETVIGATOR): Service Description / Entitlements: Installation Service Fee or Activation Service Fee (as the case may be) Home Wireless Service (Fiber-to-the-Home Plan): Service Description / Entitlements: ■ Customer can enjoy a "Starter Pack" and an "Entertainment Pack" will be increased by a further amount which will be quoted to you before Service Description / Entitlements: ■ Unlimited usage of Wi-Fi Service each month. of TV services channels; and monthly rental fee waiver for any necessary works begin. ■ now ■ Home Wireless Service Each Unlimited Usage Plan includes one (1) web login account and decoder box. For details of the Installation Service Fee or Activation Service Fee ■ Provision of the Equipment during the contract term: three (3) Single Device activation quotas. "Channel Bundle" or "Super Sports Pack with now payable at your Service Installation Address or your new Service 1. One GE router with 802.11n Wi-Fi (wired network specification: Eligibility: Super 4 Entertainment Pack" : Installation Address if you are moving, please call our Consumer 700Mbps / wireless network speci cation: 300Mbps for 2.4Ghz) ■ Only existing NETVIGATOR Customer can apply for Unlimited Service Description / Entitlements: Service Hotline at 1000. 2. Cables and associated equipment. Usage Plan (NETVIGATOR). ■ Customer may select a "Channel Bundle" (which may comprise 1 Early Termination Charge (also applicable to Extra Services, New ■ First time installation and equipment delivery fee waived within Unlimited Usage Plan (Skywalker): channel, 2 channels or 3 channels); or the "Super Sports Pack with Media services and now TV services Bundle): Commitment Period. Service Description / Entitlements: now Super 4 Entertainment Pack" and can enjoy monthly rental Monthly Charge x (remaining months of the Commitment Period + Eligibility: ■ Unlimited usage of Wi-Fi Service each month. fee waiver for decoder box. Commitment Extension (if applicable)) ■ ■ Dedicated to Fiber-to-the-Home customer. Each Unlimited Usage Plan includes one (1) web login account and ■ Customer can only subscribe to either the "Channel Bundle"; "Super Reconnection Charge: Home Wireless and MOOV Bundle service (Basic Plan) three (3) Single Device activation quotas. Sports Pack with now Super 4 Entertainment Pack". HK$200 (applicable only if service has been suspended) Service Description/Entitlements: Eligibility: ■ Only designated channels/programs can be viewed on now player. Administrative Charges: ■ ■ Home Wireless Service-Basic Plan (See above) Only Non-NETVIGATOR Customer can apply for Unlimited Usage Please refer to the now player Terms and Conditions (available for Charges for Loss or Replacement of Equipment can be viewed at http:// ■ MOOV.hk – MOOV Unlimited. Plan (Skywalker). viewing at http://nowplayer.now.com/tnc). Please note that your www.netvigator.com/general_charges/eng ■ ■ MOOV.hk online digital music service (only available for use in Hong Each Customer can only apply for one Unlimited Usage Plan. access to any programme, channel and/or content on the now Other Charges are listed in your Application. PART III: OTHER INFORMATION ■ 2nd PREMIUM PREPAYMENTS IN PREMIUM PACKAGES AND EXTRA PREMIUMS: New Media Services referred to in this Service Guide: ■ PREMIUM PACKAGES AND EXTRA PREMIUMS: All third party products in premium If: (i) you subscribe to more than one of the same premium package or extra premium; (ii) NETVIGATOR Services: www.netvigator.com packages and extra premiums are only available while supplies last and are non-redeemable more than one of the same premium package or extra premium is subscribed under the now TV services: www.now-tv.com for cash or other bene ts. Please refer to the manufacturer's warranty statement included same Service Installation Address; or (iii) the same credit card is used to settle the payment NETVIGATOR Everywhere Service: www.netvigatoreverywhere.com with the product for a detailed explanation of the product warranty terms applicable to a for more than one of the same premium package or extra premium, we shall collect a MOOV.hk: moov.hk particular product. prepayment equivalent to the Recommended Retail Price of the product in the premium Home Wireless service: homewireless.netvigator.com ■ REDEMPTION PROCEDURE IN PREMIUM PACKAGES AND EXTRA PREMIUMS: We package or extra premium, before delivery or upon your redemption of the premium. MEDIA.now.com.hk: www.media.now.com.hk will send a redemption letter by mail to your Installation Address approximately 2-6 weeks Prepayment shall be offset against your Charges. PCCW-HKT Wi-Fi service www.wi .pccw-hkt.com (unless otherwise speci ed) after the completion of the NETVIGATOR Services installation. ■ NETVIGATOR CUSTOMER SERVICE: You may call our Consumer Service Hotline at F-Secure Safe Anywhere service: fsecure.netvigator.com You are required to redeem the product at a designated address during the redemption 1000 or send your email to [email protected]. uHub services: www.uhub.com period in accordance with the redemption letter. ■ OUR SERVICE WEBSITES: The following are websites of Services, now TV services and My HKT Customer Service: cs.hkt.com

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