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NETVIGATOR Broadband Service Guide

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NETVIGATOR Broadband Service Guide NETVIGATOR Broadband Service Guide About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Services (which includes NETVIGATOR Broadband and Fiber-to-the-Home Broadband Services), the Service Plans and options in your NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk services, now Sports Online or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless specied otherwise in this Service Guide. PART I Important Information case may be) under your NETVIGATOR Application are non-severable services and will also unavailable at your new address or it is not possible for us to provide such Services using Service Providers (only applicable to the service subscribed be terminated at the same time. You will need to make a separate arrangement with the our reasonable endeavours to do so, we may not charge you the Early Termination Charge to in your NETVIGATOR Application) relevant Service Provider(s) if the provision of the relevant service(s) is/are required. You for the Services and/or, now TV services and/or New Media service (as the case may be) ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all telecommunications are required to pay us the Early Termination Charge if you terminate a Service during your if you choose to end the Services, now TV services and/or New Media service. However, Services (other than PCCW-HKT mobile Service) upon the terms of your Application, Commitment Period and other Cancellation Charges (if any) specied for all such Services, we may charge you other Cancellation Charges (if any). If the Services is terminated, your this Service Guide, the General Conditions of Telecommunications Service (Consumer now TV services, New Media services and Extra Services (as applicable) and any now TV services and/or New Media services may also be terminated at the same time. Customers) (available at www.hkt.com/Terms+of+Use) ("General Conditions") and the prepayment will not be refunded to you. You may contact our Consumer Service Hotline to ■ MODEM SHARING WITH OTHER PCCW / HKT SERVICES: If the same modem is applicable special conditions (if any). The Special Conditions of Netvigator Broadband obtain the termination request form for the Services, now TV services, New Media services shared between your NETVIGATOR Services/now TV services/eye Services/PCCW Service for Consumer Customer are available at http://cs.netvigator.com/tnc_e.html. HKT and Extra Services you wish to terminate. Please refer to Clause 13.3 of the General Home EasyWatch Services, and if your now TV services/eye Services/PCCW Home provides certain non-telecommunication Services (including F-Secure Safe Anywhere Conditions and Clause 12 of the now TV services Terms and Conditions for details. EasyWatch Services are terminated or suspended for whatever reasons, you shall contact services) upon the terms of your Application, this Service Guide, and HKT General ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE ENDS?: At the our Consumer Service Hotline to continue using your NETVIGATOR Services. If you do not Conditions of Service (available at http://cs.netvigator.com/tnc_e.html) and the applicable end of the Commitment Period of the Services, New Media services or now TV services, do so, your NETVIGATOR Services will be suspended simultaneously on the effective date special conditions (if any). The Special Conditions of F-Secure Safe Anywhere services if (a) we are unable to contact you; (b) you do not contact us; or (c) you are undecided of termination of your now TV services/eye Services/PCCW Home EasyWatch Services are available at http://cs.netvigator.com/tnc_e.html. HKT also provides uHub services (a as to whether to renew your existing Contract, we will continue to provide the Services, without prior notice while you remain responsible for the relevant Charges. When you are non-telecommunication service) upon the terms of your Application, this Service Guide, New Media services or now TV services or any Extra Services to you under the existing using a NETVIGATOR modem for more than one service using the same transmission the General Conditions of uHub service and the Special Conditions of uHub service (both Contract on a month-to-month basis subject to payment of the Charges on a Month-To- bandwidth or path and the combined bandwidth requirements of the services are higher than available at www.uhub.com). HKT also provides PCCW eBill Service upon the PCCW eBill Month Rate after the Commitment Period specied for the Services, New Media services or the transmission bandwidth you have subscribed to, the bandwidth available when using the Service Terms and Conditions of Use, available at ebill.pccw.com. now TV services in the existing Contract until you cancel the Services or now TV services NETVIGATOR Services will be reduced. ■ PCCW Mobile HK Limited provides PCCW-HKT mobile Service upon the terms of your by giving us at least 30 days' advance written notice (in the case of New Media services, at ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Specication refers to network Application, this Service Guide, and the General Conditions and the Special Conditions of least one day's advance notice.). You may refer to Clauses 23.6 and 23.7 of the General specifications of the subscribed Services for the broadband line connected from the PCCW-HKT mobile Service for Consumer Customers, available at http://www.pccwmobile. Conditions and Clauses 22.6 and 22.7 of the now TV services Terms and Conditions for modem at your premises to the rst piece of network equipment or central office of the com/specialconditions_e. details. NETVIGATOR network. For Basic Plan, bandwidth specications of 1.5M, 3M, 6M, 8M, 18M, ■ PCCW Media Limited provides now TV services under your NETVIGATOR Application ■ CAN I EXTEND THE COMMITMENT PERIOD?: You can extend the Commitment Period 30M and 100M listed on your Application correspond to a maximum dedicated downstream upon the terms of such Application, this Service Guide, and the now TV services Terms of the Services, New Media services or now TV services by agreeing to an additional bandwidth of 1.5Mbps/ 3Mbps/ 6Mbps / 8Mbps / 18Mbps / 30Mbps / 100Mbps and maximum and Conditions (available at http://nowtv.now.com). PCCW Media Limited provides MOOV. Commitment Period. You can also agree to replace the Contract with another new Contract dedicated upstream bandwidth of 640Kbps / 640Kbps / 640Kbps / 800Kbps/ 1Mbps / hk services upon the terms of your Application. This Service Guide and MOOV.hk Terms upon expiry of the Commitment Period of the Services, New Media services or now TV 10Mbps / 30Mbps respectively. For Fiber-to-the-Home Plans, bandwidth specications of and Conditions, available at http://moov.hk. For easy reading, we may also refer to MOOV. services. 100M, 200M, 300M, 500M and 1000M correspond to a maximum upstream and downstream hk services and MEDIA.now.com.hk services as "New Media services" in this Service Guide. ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We can change bandwidth of 100Mbps / 200Mbps / 300Mbps / 500Mbps / 1000Mbps respectively. The ■ HKT CSP Limited provides and manages "My HKT Customer Service" portal as your agent any terms and conditions of the Services, now TV services, New Media services or Extra actual speed you experience using the Services will be less than the network specications upon the Terms and Conditions of "My HKT Customer Service" Portal (available at https:// Services by publishing the changes online at the websites listed in Part III of this Service and affected by your device, technology, network and software used, network conguration cs.hkt.com). "My HKT" account allows you to manage some of your service(s) subscribed Guide or by other means designated by us. Other than for New Media services, if we believe and coverage, usage levels, international bandwidth and extraneous factors. with the relevant member(s) of the HKT Group or the PCCW Group (such as NETVIGATOR, that the change causes you material disadvantage or will result in an increase in your ■ CHARGES: If you have committed to a Commitment Period, in addition to any usage based xed line / eye, PCCW-HKT mobile, and/or now TV services) through a single login at charges for the Services (other than IDD or roaming services), we shall give you at least charge (if applicable), you will be charged the Monthly Rate within Commitment Period for "My HKT Customer Service" website (http://cs.hkt.com) and "My HKT" App (collectively, 30 days' prior notice. Other than for New Media services, you have the right to terminate the Services during the Commitment Period. If you have not committed to a Commitment "Portal"), as well as HKT CSP Limited to register and manage your "My HKT" account on your Contract in certain circumstances without incurring any charges in respect of that Period or if your Commitment Period has expired and not been extended or renewed, Hongth Koe Pngo rTtelecommunicationsal as your agent ,(HKT) sub jLimitedect to t h e www app.netvigatorlicable .comterms and conditions. termination (other than incidental costs) when we increase Charges and change terms and you will be charged at the prevailing Month-To-Month Rate. We will also charge you other TPOh Boxin 320gs GPO Y oHongu NKongee d T elt +852o K 2888no 2888w Fax +852 2877 8877 conditions of a Service by giving not more than 15 days' notice prior to the change coming charges listed in your Application and this Service Guide when applicable.
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