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NETVIGATOR Service Guide

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NETVIGATOR Service Guide About this Service Guide: This NETVIGATOR Service Guide provides further information relating to NETVIGATOR Services (which includes NETVIGATOR and Fiber-to-the-Home Services), the Service Plans and options in your NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and Now TV services, MOOV services, Now Sports Online or MEDIA.now.com services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless specied otherwise in this Service Guide. PART I Important Information (collectively, "My HKT"), as well as HKT CSP Limited to register and manage your My HKT account on My relevant Service Provider(s) if the provision of the relevant service(s) is/are required. You are required to pay or Replacement of Equipment. bandwidth of 1.5Mbps / 3Mbps / 6Mbps / 8Mbps / 18Mbps / 30Mbps / 100Mbps and maximum dedicated Service Providers (only applicable to the service HKT as your agent, subject to the applicable terms and conditions. us the Early Termination Charge and other Cancellation Charges (if any) specied for all such Services, Now ■ MOVING HOME?: If you move your home and the NETVIGATOR, Now TV, New Media and other Services upstream bandwidth of 640Kbps / 640Kbps / 640Kbps / 800Kbps/ 1Mbps / 10Mbps / 30Mbps respectively. For subscribed to in your NETVIGATOR Application) ■ Club HKT Limited provides and manages The Club, a member loyalty program, upon its Terms and TV services, New Media services and Extra Services (as applicable) if (for Pre-Installation Service Plan) you you have subscribed under your NETVIGATOR Application are already available at your new residential Fiber-to-the-Home Plans, bandwidth specication of 100M, 200M, 300M, 500M and 1000M correspond to a ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all telecommunications Services (e.g. Conditions (available at https://www.theclub.com.hk/tnc) and HKT's Privacy Statement (available at www.hkt. terminate a Service after service installation date (despite the Service may not have been activated and the address or we can provide those Services at that address using our reasonable endeavours to do so, we will maximum upstream and downstream bandwidth of 100Mbps / 200Mbps / 300Mbps / 500Mbps / 1000Mbps NETVIGATOR, Freedome Network Safety Software and csl Wi-Fi Services) (except mobile services) upon com/lega/privacy.html) and such other applicable terms and conditions. Members of The Club will be awarded Commencement Period may not have commenced) or (for other Service Plan) after service activation date, continue to provide you those Services if you wish us to do so and you pay all applicable charges. You will respectively. For 2x1000M Multi-Use Broadband Service, bandwidth specication corresponds to a maximum the terms of your Application, this Service Guide, the General Conditions of Telecommunications Service with Clubpoints which are proportionate to the qualifying spending for eligible HKT services (which do not and any prepayment will not be refunded to you. You will also be required to compensate us for the value of need to call us to determine the Installation Service Fee or Activation Service Fee payable when you move (the downstream bandwidth of 2Gbps and maximum upstream bandwidth of 1Gbps (by two passive optical network (Consumer Customers) (available at www.hkt.com/Terms+of+Use) ("General Conditions") and the applicable include Now TV or New Media services), and are able to receive and/or redeem various benets. Relevant any premium you received, if applicable. Please refer to Clause 13.3 of the General Conditions and Clause 12 amount payable will depend on your new address). If you move those Services out of Public Housing / Home modem ports of up to 1Gbps each). VLAN (Virtual Local Area Network) technology for 2x1000M Multi-Use special conditions (if any). Such special conditions of the NETVIGATOR Services include the NETVIGATOR information can be found on The Club's website (https://www.theclub.com.hk). of the Now TV services Terms and Conditions for details. Ownership Scheme / Sandwich Class Scheme estate (collectively, "Public Housing") within the Commitment Plan is disabled by default, unless Customer has requested NETVIGATOR to enable this technology. For Broadband Terms and Conditions and the Special Conditions of NETVIGATOR Service for Consumer Things You Need to Know ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE ENDS?: At the end of the Period, the Charges will be changed to the current Charges for the same Services at private housing from your 4x1000M Multi-Use Broadband Service, bandwidth specication corresponds to a maximum downstream Customer, both available at http://cs.netvigator.com/tnc_e.html. The Terms of Use of Freedome Network ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR Application and your Application Commitment Period of the Services, New Media services or Now TV services, if (a) we are unable to contact Services relocation effective date. If those Services are unavailable at your new address or it is not possible bandwidth of 4Gbps and maximum upstream bandwidth of 2Gbps (by four passive optical network modem Safety Software are available at netvigator.com/assets/doc/freedome_TCs_eng.pdf. The Special Conditions of contains any missing or incorrectly entered charges that are payable by you, your selected options in a you; (b) you do not contact us; or (c) you are undecided as to whether to renew your existing Contract, we for us to provide such Services using our reasonable endeavours to do so, we may impose a charge on you ports of up to 1Gbps each). VLAN (Virtual Local Area Network) technology for 4x1000M Multi-Use Plan is csl Wi-Fi Service for Consumer Customers are available at http://www.cslwi.com/support/download/Special_ Service Plan in your Application is not offered by us as specied in this Service Guide or there are any other will continue to provide the Services, New Media services or Now TV services or any Extra Services to you equivalent to a maximum of the recommended retail price of any specied premium under your NETVIGATOR enabled by default, unless Customer has requested NETVIGATOR to disable this technology. For 10G Fiber- Condition_T&C_e.pdf. HKT provides certain non-telecommunication services (e.g. Home Wireless and discrepancies, then our customer service will contact you as soon as practicable to rectify such discrepancies under the existing Contract on a month-to-month basis subject to payment of the Charges at our prevailing Application (if any) on a pro-rata basis for the remaining months of the Commitment Period, plus the amount to-the-Home Broadband Service, bandwidth specication corresponds to a maximum downstream bandwidth F-Secure Safe Anywhere Services) upon the terms of your Application, this Service Guide, and HKT General and we will resume processing your Application when all discrepancies have been rectied. Your Application is Month-To-Month Rate after the Commitment Period specied for the Services, New Media services or Now of waiver of Activation / Installation Service Fee (if any) offered to you at the time of your NETVIGATOR of 10Gbps and maximum upstream bandwidth of 2.5Gbps. The actual speed you experience using the Conditions of Service (available at www.hkt.com/Terms+of+use) and the applicable special conditions (if any). subject to our approval (which will depend on, amongst others, we having available resources). Should there TV services based on your existing Contract until you cancel the Services or Now TV services by giving us at Application, if you choose to end those Services. However, we may charge you other Cancellation Charges Services will be less than the network specication and affected by your device, technology, network and The Terms of Use of F-Secure Safe Anywhere Services are available at http://cs.netvigator.com/tnc_e.html. be any circumstances which may affect our approval of your Application (e.g. resources shortage), we will least 30 days' advance written notice (in the case of New Media services, at least one day's advance notice). (if any). If your NETVIGATOR Services are terminated, your Now TV services and/or New Media services software used, network conguration and coverage, usage levels, international bandwidth and extraneous HKT provides Home Networking Wireless Service (a non-telecommunication service) upon the terms of your contact you accordingly, otherwise, your Contract for the Services (and other services under your Application) The Month-to-Month Rate shown in your NETVIGATOR Application is for reference only. You may refer to may also be terminated at the same time. (In terms of Pre-Installation Service Plan only) If you move prior to factors. Application, this Service Guide and the Terms and Conditions of Smart Living Services (available at http:// shall deem to form at the time when your Application is approved by us. Clauses 23.7 and 23.8 of the General Conditions and Clauses 22.6 and 22.7 of the Now TV services Terms activation of your NETVIGATOR Services, you are required to activate the NETVIGATOR Services at your ■ CHARGES: If you have committed to a Commitment Period, in addition to any usage based charge (if smartliving.hkt.com/eng/tnc.html). HKT provides
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