Mobile Operators’ Measures in Preventing Mobile Bill Shock

Disclaimer:

This document sets out the Mobile Operators’ Measures in Preventing Mobile Bill Shock in . It contains data and information submitted by the relevant operators to, and compiled by the Office of the Communications Authority (OFCA), and is published for public information only. This document will be updated periodically upon advice by mobile operators on new or enhanced initiatives they have taken on board.

The mobile operators’ measures are voluntary in nature and the mobile operators may adjust their service packages and revise their measures from time to time. Therefore, consumers are strongly advised to consult individual mobile operators directly on their latest initiatives, service terms and conditions, as well as charging schemes and methods and other pertinent details prior to committing themselves to any mobile data services.

While OFCA has endeavoured to ensure that the information in this document is correct, no warranty or guarantee, express or implied, is given as to its accuracy. The Government of the Hong Kong Special Administrative Region (HKSAR), the Communications Authority (CA) and OFCA shall not be responsible and accept no liability for any error, omission or inaccuracy in the materials and reserve the right to omit, suspend or edit any materials submitted.

The Government of HKSAR, the CA and OFCA shall not be liable for any direct, indirect, special or consequential losses or damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this document, or any material contained in it, or from any action or decision taken as a result of using this document or any material contained in it.

The materials in this document are not intended to offer solutions to problems, nor should they be regarded as substitute for professional advice. You should consult your professional adviser before taking action on any matters to which information provided in this document may be relevant.

Unless with OFCA’s written consent, no person shall, with a view to promoting or disparaging any telecommunications service or promoting any person’s image, publish any advertisement which either expressly or by implication makes reference to OFCA’s publication or findings of surveys presented in this document.

Mobile Network Operators

China Mobile Hong Kong Company Limited (Updated to June 2021) Customer Service Hotline: +852 12580 Opt-out Option on Mobile Data Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming or Data Roaming Services Customers are allowed to For local data, an additional data usage Every customer has a For local data SMS alert will be sent deactivate all mobile data charge ceiling of $298 per month is set for credit limit that is not service customers to outbound roaming services, including local and some rate plans with limited local usage as known to them. With the who have not customers upon data roaming services through well as voice only rate plans. adoption of credit subscribed to any detection of data usage MyLink App, short code control arrangement, data plan / package, in roaming network. commands or service hotline. For data roaming, rate plan is offered to post- when unusual usage SMS usage alert will paid customers: behaviours are be sent to those Our system will send Mobile Data Services “Supreme” Service Plan Series -- data sharing detected, our whose outstanding out SMS alert on data Deactivation Short Code across multiple destinations at a fixed monthly representatives will usage charge roaming service to Command: fee. Customers may choose 30-day “Flexi-up” contact customer and exceeds $200 within customers based on *106*02# (SEND) service to extend data entitlement of the send out SMS a billing cycle. the subscribed service service plan coverage to over 160 countries / notification and plans, visited Mobile Data Services regions. Additional data usage charge shall temporarily suspend the For customers of countries/destinations, Reactivation Short Code be calculated based on the additional data relevant services. specific rate plans, data roaming usage Command: usage of the service plan. SMS usage alert will and time etc. *106*01# (SEND) In addition, customers of be sent to those In addition, post-paid customers may choose some rate plans with whose data usage To avoid the Mobile Data Roaming Services Data Roaming Zone / Multi Day Pass / GO! limited local usage may reaches the 90% occurrence of bill Deactivation Short Code Pass: pre-set a monthly local and 100% of shock, roaming data Command: (1) Data Roaming Zone: covering over 190 data usage cap through monthly entitlement. service will be *109*03# (SEND) destinations, with unlimited data roaming different channels such Data service will be temporarily suspended service in designated countries on a daily as China Mobile Hong suspended or in some roaming Mobile Data Roaming Services flat-rate basis. Kong MyLink App continue with a destinations until Reactivation Short Code (2) Multi Day Pass: with choice of 3/5/8 days /website, customer designated customers return to Command: covering travel hotspots including Bay service hotline and maximum local data Hong Kong or *109*01# (SEND) Area, Southeast Asia, Europe, USA, with outlets. Upon reaching access speed when reactivate the data high usage data roaming service in the local data usage reach to 100% of roaming service by Status Query on International designated countries on a daily flat-rate cap, the local data monthly entitlement. responding to a 2-way Roaming subscription Short basis. service will be SMS. Code Command: (3) GO! Pass: with choice of 1/2/3/5/8/15 days temporarily suspended *109*09# (SEND) in 6 packages, covering over 90 travel until the next billing hotspots. With limited full speed data date. Service Hotline: roaming service in designated countries on +852 12580 a daily flat-rate basis.

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Hong Kong Telecommunications (HKT) Limited (Updated to May 2021) (Service branded as 1O1O / service) Customer Service Hotline: +852 2888 1010 (1O1O) / +852 2512 3123 (csl)

Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Data or Data Roaming Services Allow customers to For some mobile service Local data top-up plans For mobile service plans Customers can choose to subscribe deactivate/activate all plans with no data have been launched in with data usage cap, SMS Data Roaming Day Pass to avoid bill mobile data service, entitlement and/or whose which different volumes of and email alerts will be shock. including local and data data usage charged on a data entitlements are sent to customers when roaming service alone, pay-as-you-go basis, a assigned to different plans the remaining data For customers with Data Roaming through Customer Service monthly charge cap of with data usage cap. entitlement of their plans Day Pass activate option at “Basic Hotline. $999 applies to local data When the entitled data has reaches 30%, 10% and 0% Mode”, when customer arrives at the usage. been used up, the data of the total. overseas destinations, SMS message Also allow customers to service will be suspended. will be sent to customer to confirm deactivate mobile data For roaming, customers Customers are required to Moreover, customers can that customer agrees to activate the roaming service only, can choose to subscribe to purchase extra data plans check their unbilled local Data Roaming Day Pass. through Customer Service Data Roaming Day Pass at their own discretion to data usage via usage app Hotline. and use a fixed daily fee to resume local data service. or Customer Service For customers with Data Roaming enjoy the data roaming Hotline. Day Pass automatically activate service for 24 hours. option enabled, when customer arrives at the overseas destinations, For customers who had SMS message will be sent to subscribed Call Macau customer to notify the activation of Home service and roaming Day Pass. in Macau, voice/data/SMS usage is charged against a In some roaming destinations where customers’ local plan charges are relatively high, data entitlement while a fixed roaming service is initially blocked daily/ monthly charge until getting customers’ consent applies (or there-after before release for the use of the data charge if applicable). roaming service.

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Hutchison Telephone Company Limited (Updated to May 2021) Customer Service Hotline: +852 1033 Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Data or Data Roaming Services Allow customers to No charge ceiling applies to Local data service: SMS alert will be sent to SMS alert will be sent to deactivate/activate all selected monthly plans. (For Local data service will be customer when local data customer when roaming data mobile data service, details, please refer to “Usage suspended when a usage reaches certain levels usage reaches the specified including local and data Cap”.) customer has fully used up of the service plan thresholds of the relevant roaming service, through the data usage entitlement entitlement. Customer may, service plan entitlement to Customer Service Hotline. Various kinds of data roaming under a designated monthly through (1) 3HK website or alert the roaming data usage service plans (applicable to plan. Customers may (2) 3HK mobile App or and the estimated amount of Service Hotline: +852 1033 mobile device and tablet) are subscribe to data top-up (3) replying SMS alert to charges (for reference only). currently available in 160 packages to continue to use subscribe to data top-up Customer may register with destinations in order to avoid local data service according packages for use during the an additional 3HK mobile excessive standard data to their needs. remaining period of the number or e-mail address to roaming charge: (1) fixed-fee month before bill cut-off date. receive the alerts. day pass; (2) usage based Roaming data service: roaming data plan subject to a Roaming data service will For customer of applicable In addition, we will contact maximum daily service be suspended when a monthly service plan which is those customers whose data charge; (3) Greater China customer has fully used up subject to our Fair Use roaming usage/charge in any Plan, which offers a fixed the data usage entitlement Policy, SMS and email alerts day is exceptionally high monthly charge with data under a fixed charge and will be sent to alert compared with previous entitlement for use in Mainland data entitlement plan. customers when local data records. China, Macau, Taiwan & HK; Customers may subscribe usage reaches a specified and (4) “Getaway” service to data top-up packages to percentage of the Fair Usage offers numbers of free day continue to use roaming level. pass with monthly charge for data service according to use in over 100 destinations their needs. Applicable to within contractual period while Mainland China-HK-Macao $25 per day of the usage will Shared Data /China & be levied upon free day pass Macao Data (data used up. entitlement for use in HK, Macao & Mainland China / To address, when customers Macao & Mainland China). who spend their leisure time on yachting or hiking, their SIM may “log to” the

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Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Data or Data Roaming Services Mainland’s mobile networks and generate roaming data usage involuntarily, 3HK recently launched the Smart Roaming Firewall Service in late March, 2021 and this will detach the aforesaid roaming data usage and auto-apply the roaming charges waiver automatically.

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SmarTone Mobile Communications Limited (Updated to May 2021) Customer Service Hotline: +852 2880 2688 Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Data or Data Roaming Services Allow customers to opt out or For voice-centric plans, the For Greater Bay Area data For local data service, For data roaming, send opt in all mobile data total data charge ceiling is plan and DataRoam plan customers who have not roaming spending alert to service, including local and set at $680 a month. and RoamFlex Data Pass, subscribed to any data usage remind customer when data roaming service, when the subscriber is within plan will receive alerts when abnormal upsurge occurs. through Customer Service Roaming Data Day Plan the location of any of the – Hotline. covers over 150 destinations. overseas destinations (1) start using data / web Send SMS to customers By using day plan, customer covered by the service, the browsing; and when they arrive at a roaming Also allow customers to opt will only be charged at a monthly data allowance and (2) their usage exceeds destination. Customers can out or opt in mobile data fixed daily rate no matter how top-up data purchased (if certain volume. reply SMS to register for the roaming service only, much roaming data has been applicable) under the Roaming Data Day Plan if through Customer Service used*. (*When data roaming designated Plan can be Customers who subscribed needed. Hotline. under 5G environment with shared in designated to the specific local data daily data usage reaches overseas destinations. If the usage plans will receive an Service Hotline: 1GB, the data speed will be subscriber’s accumulated SMS alert when their data +852 2880 2688 set at up to 256kbps while data usage exceeds monthly entitlement is almost customer continues to enjoy data allowance and top-up consumed. data roaming.) data purchased (if applicable) under the Virtual WiFi Egg covers over designated Plan, the daily 60 destinations. Customers thereafter roaming data can enjoy fixed daily service usage will be charged fee and freely enjoy data according to Virtual WiFi Egg roaming^ with no need to or “Upgraded” Roaming Data rent or return the WiFi egg. Day Plan subscribed by the (^When daily data usage customer. reaches 700MB, the data speed will be set at up to 128kbps while customer continues to enjoy data roaming.)

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263 Mobile Communications (HongKong) Limited (Updated to May 2021) Customer Service Hotline: +852 2682 1555

Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert on Data Roaming Data or Data Roaming Alert Services Not available [Remark: Provide daily/weekly Provide prepaid local/roaming Yes SMS alert will be sent to customers by the Only provide pre-paid prepaid local/roaming mobile data services chargeable local roaming partner upon their arrival at service.] mobile data services. on a daily or weekly basis. an overseas country.

Century Snail Communication Technology (HK) Co., Limited (Updated to May 2021) Customer Service Hotline: 400-99-10040 /+86-512-88881616 Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Data or Data Roaming Services

Not available [Remark: Only provide pre-paid service.]

China Mobile International Limited (Updated to May 2021) Customer Service Hotline: +852 3975 6662

Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Data or Data Roaming Services

Not available [Remark: Only provide pre-paid service.]

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China Telecom Global Limited (Updated to May 2021) Customer Service Hotline: +852 5749 9868

Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Data or Data Roaming Services

Allow customers to There are individual service N/A For applicable service plans, Not available. deactivate mobile data options that provide charge usage alerts are provided service or data roaming ceilings for specific service accordingly. Please consult service through user portal or items. (e.g. Roaming Day China Telecom Global by calling customer service Pass). Please consult China Company Limited for details. on +852 5749 9868. Telecom Global Company Limited for details.

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China Unicom (Hong Kong) Operations Limited (Updated to May 2021) Customer Service Hotline: +852 2122 1188

Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Data or Data Roaming Services Allow customers to For plans with unlimited local data usage, it is charged Each customer is For unlimited local An SMS alert will be suspend/ resume all in the form of a fixed monthly fee according to the relevant assigned a credit data service plans sent to our customer at mobile data service, plan. limit. When usage and “ONE” series an appropriate time including local and data reaches 80% of the service plans, an slot when our system roaming service, through For plans with limited local data usage, the additional credit limit, mobile SMS alert will be has detected the 1st Customer Service data usage can be acquired by purchasing certain fixed- service will be sent to the data roaming service Hotline. Also allow rate and fixed-usage package. Multiple purchases of the suspended to avoid customer when 1) usage outside postpaid customers to package are allowed. When the additional usage fees are further charges. there is less than Mainland or Hong suspend/ resume mobile accumulated to 80% of the customer’s credit limit, mobile Due to the delay in 500MB data usage Kong. The SMS data roaming service service will be suspended to avoid further charges. the exchange of before reaching the notification will alert alone through Customer roaming usage data plan’s data FUP him/her that he/she Service Hotline. For Flexi-Bundles plans, the monthly fee of local data with overseas and 2) when the has triggered the use usage is capped at HK$118. partners, it may not data usage has of a data roaming However, the suspension/ be avoidable that reached the plan’s service. resumption of mobile data For data roaming, we offer the following arrangements: roaming mobile data FUP. roaming service alone is 1) “ONE” series monthly plans – with a fixed monthly fee, data charges can When our customer not applicable to those enjoy multiple regional data sharing. Fees for be higher than the For limited local arrives at a roaming regions where roaming additional data usage will be calculated according to credit limit. data service plans destination, our services are activated by his/her service plan's additional data usage rate. and “ONE” series system will send an default under the service plans, an SMS message about products/ service plans. 2) Besides, there are CUsaver Data Roaming daily fee SMS alert will be the local data roaming scheme and Multiple-Day Data Pack (customers have sent to the charges which depend Service Hotline: to make prior application), which have set a daily or a customer when 1) on his/her service plan, +852 2122 1188 period of consecutive days’ (5/8/15 days) fee limit for the remaining the visited country/ usage in Mainland, Macau, Taiwan and in many other balance of the data destination etc. (such regions in the world (If a region is already included in usage is less than as whether the the monthly plan as data sharing region, CUsaver is 500MB and 2) roaming data is not applicable.) when the data included in the service usage has reached plan, the standard data In addition, due to the delay in the exchange of roaming the plan’s data charge, CUsaver daily usage data with overseas partners, it may not be entitlement. fee limit, Multiple-Day avoidable that roaming mobile data charges can be higher Data Pack fees and the than the credit limit. application method).

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China-HongKong Telecom Limited (Updated to May 2021) Customer Service Hotline: +852 3691 0198

Opt-out Option on Mobile Data or Data Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Roaming Services

Not available [Remark: Only provide pre-paid service.]

CITIC Telecom International Limited (Updated to May 2021) Customer Service Hotline: +852 2377 8899

Opt-out Option on Mobile Data or Data Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Roaming Services

Not available [Remark: Only provide pre-paid service.]

Easco Telecommunications Limited (Updated to May 2021) Customer Service Hotline: +852 3102 2868

Opt-out Option on Mobile Data or Data Charge Ceiling Usage Cap Usage Alert Alert on Data Roaming Roaming Services Easco provides advice to our Developing. Developing. An optional SMS and email based Customers will be informed when customers on how to switch off mobile system is available to notify they commence to use roaming data services and/or mobile data- customers when they approach services by way of an SMS which roaming services on their handsets. their monthly bundled voice, SMS details the prices of voice, SMS and and data allowances respectively. data usage in that country.

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Future Power International Limited (Updated to May 2021) Customer Service Hotline: +852 8199 1000

Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Data or Data Roaming Services

Not available Provide hourly / daily / Provide hourly / daily / Not available Not available weekly prepaid local mobile weekly prepaid local mobile data services. data services.

GTI (HK) Limited (Updated to May 2021) Customer Service Hotline: +852 3188 2503 Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Data or Data Roaming Services

Not available [Remark: Only provide pre-paid service.]

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Hong Kong Broadband Network Limited (Updated to May 2021) Customer Service Hotline: +852 128 100 (Residential)

Opt-out Option on Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Mobile Data or Data Roaming Services Customers can opt out For “Advice & Consent” For “Advice & Consent” data plans, the Customers who have Send SMS to customers or opt in all mobile data plans, when data thereafter local mobile data is charged subscribed to the specific when they arrive at a data service, entitlement is almost on an "Advice & Consent" basis local data usage plans will roaming destination. By including local and consumed, customer can (customer may confirm his/her purchase receive an SMS alert when default, customer is covered data roaming service, purchase top-up data at of a top-up data usage entitlement to be their data entitlement is by the Roaming Data Day through Customer increments of specified used for the remaining period of the almost fully consumed. Plan, which covers over 60 Service Hotline. usage. Customer will be billing month by replying to the SMS, Depending on the plan, countries. If customer alerted again when which will be sent to the customer when customer can purchase top- moves outside coverage, Residential Customer he/she is about to fully his/her monthly usage approaches the up data under the “Advice he/she will receive SMS Service hotline: +852 consume the specified plan limit). and Consent” mechanism. alert and then can upgrade 128 100 usage of top-up. to the standard version, Customer can purchase For other specified plans, once Customers can check usage which covers over 150 one specified usage of customer’s data usage exceeds the levels through the Customer destinations or continue top-up each time to limit plan’s entitlement, his/her data speed Service application portal or data roaming service under accidental purchase. will be restricted to a pre-specified cap, through the Customer standard charge (if including but not limited to having cap at Service Hotline – time gap applicable. By default, customers are a particular data speed or lower priority may exist between usage subscribed to the will be given for accessing to network. display and actual usage, Customers can check usage Roaming Data Day Plan, especially for voice and data levels through the Customer which caps daily usage to For roaming, customers can choose to usage during roaming. Service application portal or a fixed rate for over 60 subscribe to Roaming Data Day Plan for through the Customer countries. If customer using mobile data roaming service at a Service Hotline – time gap moves outside coverage, fixed daily charge in designated may exist between usage he/she will receive SMS destinations – this option is turned on by display and actual usage, alert and then can default for customers. especially for voice and data upgrade to the standard usage during roaming. day plan (covers over 150 If a customer’s thereafter usage (e.g., countries) or continue roaming data, voice, SMS) exceeds Customer may also dial data roaming service HK$1000 in outstanding amount, the residential customer service under standard charge (if customer’s account will be flagged for hotline for roaming needs applicable). additional usage monitoring. This +852 128 100. checking will occur daily.

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Hong Kong Joy Telecom Co. Ltd (Updated to May 2021) Customer Service Hotline: +852 3163 7573 Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Data or Data Roaming Services

Not available [Remark: Only provide pre-paid service.]

Huawei Device (Hong Kong) Co., Limited (Updated to May 2021) Customer Service Hotline: +86 4008008300 Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Data or Data Roaming Services

Allow user to enable or Day Pass：20 RMB per day. 300MB data every day in The user could check the The user could check the disable service in Skytone High speed. The speed will data usage in the Skytone data usage in the Skytone Application. slow after 300MB, but the application. application. user could use the data service during the valid period of the order.

Data Package：Prepay data 2GB data. After all 2GB is usage fee, for example: used, the service is end. Prepay 39 RMB for 2GB Data.

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Multibyte Info Technology Limited (Updated to May 2021) Customer Service Hotline: +852 2156 6888

Opt-out Option on Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Mobile Data or Data Roaming Services Allow customers to No charge ceiling Hong Kong local mobile data: For For volume based service For volume based service deactivate/activate all applies to selected selected monthly plans, local data plans, SMS alert will be sent plans, SMS alert will be sent mobile data service, monthly plans. (For service will be suspended/down speed to customers when the Hong to customers when the Hong including local and data details, please refer to to 128kbps when the data usage of a Kong local or China-Hong Kong local or China-Hong roaming service, “Usage Cap”.) customer has reached the limit of the Kong shared mobile data Kong shared mobile data through Customer data usage entitlement of corresponding usage reaches 70% and usage reaches 70% and Service Hotline. monthly plans. Customers may 100% of their local mobile 100% of their local mobile purchase data top-up packages to data usage entitlement. data usage entitlement. Service Hotline: continue their consumption of local data +852 2156 6888 service in accordance with their usage Call to alert customers to requirements. The data usage their estimated roaming data information may not be real-time. charge if the charge reaches a high level. China mobile data: Once the mobile data usage reaches the fair usage 15GB, China data service will be suspended. The China data service will be reactivated automatically and the China data usage will be calculated in next bill cycle. The data usage information may not be real-time.

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NTT Com Asia Limited (Updated to May 2021) Customer Service Hotline: +852 3793 0383

Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Data or Data Roaming Roaming Services Allow customers to activate Applicable to day pass and data Applicable to data quota service Email alerts will be sent to Not applicable. dedicated destination mobile quota service plan. plan. customers when the data service, including local remaining data entitlement and data roaming service, Pay as you go service plan is Pay as you go service plan is also of their data quota reaches during service subscription also applicable only if customers applicable only if customers service provider’s pre- stage only. requested charge ceiling scheme requested usage cap scheme defined percentage. during service subscription stage. during service ordering stage.

Sun Mobile Limited (Updated to May 2021) Customer Service Hotline: +852 7388 7388

Opt-out Option on Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Mobile Data or Data Roaming Services Allow customers to Some service plans Send SMS or call to alert customers if Customers can check SMS alert will be sent to deactivate all mobile are offering unlimited their service charge reaches a high level. unbilled local mobile data customers upon their arrival at data service, local mobile data usage by calling customer an outbound country, reminding including local and usage at a fixed fee. For volume based service plans, service hotline +852 7388 them that roaming mobile data data roaming service, customers can choose from a number of 7388 or checking via SUN charges will be applicable and through Customer For Macau roaming service plans with various local mobile Mobile Limited Application. they may deactivate handset’s Service Hotline. only, voice/data/SMS data usage entitlements at fixed monthly roaming mobile data function to usage is charged fee. Once customers use up all the local For volume based service avoid unintentional use of Also allow customers against a customer’s mobile data usage entitlements included plans, SMS alert will be roaming mobile data services. to deactivate mobile local plan entitlement in their service plans, their mobile data sent to customers when the data roaming service while a fixed service will be temporarily suspended local mobile data usage Service of standard data only, through daily/monthly charge until their next billing date. reaches 70% and 100% of roaming rate charges was Customer Service applies (or there-after their local mobile data cancelled from 15 November Hotline. charge if applicable). The optional Local Mobile Data Top-up usage entitlement. 2016 and fully replaced by Plan allows customers to top-up their Roaming Data Day Pass service Service Hotline: +852 local mobile data usage to continue to in order to minimise bill shock 7388 7388 use the mobile data service. due to the roaming data fee.

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Telekomunikasi Indonesia International (HongKong) Limited (Updated to May 2021) Customer Service Hotline: +852 2890 1230 / 171 161

Opt-out Option on Mobile Data Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming or Data Roaming Services Customers can activate / Charge ceiling for local Customer can choose their monthly When there is about Once the customer is deactivate all mobile local data mobile data is available spending limit on local services with 100MB remaining local located in Indonesia, he/she services through call to for the six service plan option of $300, $1000, $2000, $3000, data usage for a will receive an SMS Customer Service Hotline: options at a charge of $5000 or $7000. Upon reaching the customer, an usage Notification with Roaming +852 2890 1230, 171 161 $78, $98, $198, $228, spending limit, all services except alert SMS will be sent Data service plan details. $238 and $248 per receiving SMS, will be temporarily to that customer. or via USSD command code: month. suspended until the next billing cycle Once the customer has *134*2*1*1# or *134*1*2*1# for or the customer can request to reset activation, the limit through CS Hotline. subscribed to the roaming Charge ceiling for data service plan in Indonesia *134*2*1*2# for deactivation. roaming service is also using network, available for the three For data roaming (only applicable in he/she will receive an SMS Customers can service plan options, $10 Indonesia and using Telkomsel Notification with the activate/deactivate data for 1 day, $60 for 7 days network), data usage will be limited subscribed service plan roaming service (only applicable and $200 for 30 days by the duration of the subscribed details. in Indonesia and using (only applicable in service plans (1-day, 7-day or 30- Indonesia and using day) while there is no limit in data Telkomsel network) through call For data roaming service, to Customer Service Hotline: Telkomsel network) (Cut- roaming usage per day (Customer is off Time is 24 hours since required to subscribe to the relevant an usage alert SMS will be +852 2890 1230, 171 161 the first internet usage). service plan through Telkomsel sent to the customer at the or via USSD command code: network in Indonesia on his/her own). bill cut-off time on the expiry date of the subscribed *134*2*4# for activation, service plan (only *134*2*4*4# for deactivation. applicable in Indonesia and using Telkomsel network).

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Truphone (Hong Kong) Limited (Updated to May 2021) Customer Service Hotline: +852 5149 1707

Opt-out Option on Mobile Charge Ceiling Usage Cap Local Usage Alert Alert on Data Roaming Data or Data Roaming Services

Truphone provides advice to An optional and Not Appliable. An optional SMS and email based system is Customers will be informed our customers on how to customizable data available to notify customers when they when they commence to use switch off mobile data charge cap is approach their monthly bundled voice, SMS roaming services by way of services and/or mobile data- available for customer. and data allowances respectively. an SMS which details the roaming services on their User could set their prices of voice, SMS and handsets. charge ceiling on the data usage in that country. out of bundle data The customer can receive a SMS notification charge on local data for the out-of-bundle spend of the monthly and roaming data. service plan. The customer's data service will be suspended/blocked when charge reach the ceiling. Alternatively, an add on bundle could be purchased to allow user to continue the usage.

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