NETVIGATOR Broadband Service Guide About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Service (which includes NETVIGATOR Broadband and Fiber-To-The-Home Broadband Services), the Service Plans and options in the NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk services, now Sports Online or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless speci ed otherwise in this Service Guide. PART I Important Information Cancellation Charges (if any) specified for all such Services, now TV your now TV service and/or New Media services may also be terminated at Service Providers (only applicable to the service services, New Media services, optional services and optional premiums (as the same time. subscribed to in your NETVIGATOR Application) applicable) and any prepayment will not be refunded to you. You may contact ■ MODEM SHARING WITH OTHER PCCW TELECOMMUNICATIONS ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all our customer service hotline to obtain the termination request form for the SERVICES: If the same Modem is shared between your NETVIGATOR telecommunications Services (other than PCCW-HKT mobile service) upon Services, now TV services, New Media services, optional services and Broadband Service/now TV service/eye Multimedia Service/PCCW Home the terms of your Application, this Service Guide, the General Conditions optional premiums you wish to terminate. Please refer to Clause 13.3 of the EasyWatch Service, and if your now TV service/eye Multimedia Service/ of Telecommunications Service (Consumer Customers) (available at www. General Conditions and Clause 12 of the now TV Terms and Conditions for PCCW Home EasyWatch Service is terminated or suspended for whatever pccw.com/Terms+of+Use) (the “General Conditions”) and the applicable details. reasons, you shall contact the customer service hotline to continue using your special conditions (if any). The Special Conditions of Netvigator Broadband ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE NETVIGATOR Broadband Service. If you do not do so, your NETVIGATOR Service for Consumer Customer are available at http://cs.netvigator.com/ ENDS?: At the end of the Commitment Period of a Service, New Media Broadband Service will be suspended simultaneously on the effective date of tnc_e.html. HKT provides certain non-telecommunication Services (including service or now TV service, if (a) we are unable to contact you; (b) you do termination of your now TV service/eye Multimedia Service/PCCW Home snaap! and F-Secure Safe Anywhere services) upon the terms of your not contact us; or (c) you are undecided as to whether to renew your existing EasyWatch Service without prior notice while you remain responsible for the Application, this Service Guide, and HKT's General Conditions of Service Contract, we will continue to provide the Service, New Media service or relevant Charges. When you are using a Netvigator modem for more than one (available at http://cs.netvigator.com/tnc_e.html) and the applicable special now TV service or any optional services to you under the existing Contract service using the same transmission bandwidth or path and the combined conditions (if any). The Special Conditions of snaap! and F-Secure Safe on a month to month basis subject to payment of the Charges after the bandwidth requirements of the services are higher than the transmission Anywhere services are available at http://cs.netvigator.com/tnc_e.html. HKT Commitment Period speci ed for the Service, New Media service or now bandwidth you have subscribed to, the bandwidth available when using the also provides uHub Service (a non-telecommunication service) upon the TV service in the existing Contract until you cancel the Service, New Media NETVIGATOR Broadband Services will be reduced. terms of your Application, this Service Guide, the General Conditions of uHub service or now TV service by giving us at least 30 days' advance written ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Speci cation refers and the Special Conditions of uHub (both available at www.uhub.com). HKT notice. You may refer to Clauses 23.6 and 23.7 of the General Conditions to network speci cations of the subscribed Services for the broadband line also provides PCCW eBill Service upon the PCCW eBill Service Terms and and Clauses 22.6 and 22.7 of the now TV Terms and Conditions for details. connected from the modem at your Premises to the first piece of network Conditions of Use, available at ebill.pccw.com. ■ CAN I EXTEND THE COMMITMENT PERIOD?: You can extend the equipment or central office of the NETVIGATOR network. For Basic Plan, ■ PCCW Mobile HK Limited provides PCCW-HKT mobile service upon the Commitment Period of a Service, New Media service or now TV service by bandwidth speci cations of 1.5M, 3M, 6M, 8M, 18M, 30M and 100M listed on terms of your Application, this Service Guide, and the General Conditions agreeing to an additional Commitment Period. You can also agree to replace the Application correspond to a maximum dedicated downstream bandwidth and the Special Conditions of PCCW-HKT mobile service for Consumer the Contract with another new Contract upon expiry of the Commitment Period of 1.5Mbps/ 3Mbps/ 6Mbps / 8Mbps / 18Mbps / 30Mbps / 100Mbps and Customers, available at http://www.pccwmobile.com/specialconditions_e. of the Service, New Media service or now TV service. maximum dedicated upstream bandwidth of 640Kbps / 640Kbps / 640Kbps ■ PCCW Media Limited provides now TV services under your NETVIGATOR ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We / 800Kbps/ 1Mbps / 10Mbps / 30Mbps respectively. For Fiber-to-the-home Application upon the terms of such Application, this Service Guide, and the can change all terms and conditions of a Service, now TV service, New Plans, bandwidth specifications of 100M, 200M, 300M, 500M and 1000M now TV Terms and Conditions (which you may download at http://nowtv.now. Media service or optional service by publishing the changes online at the correspond to a maximum upstream and downstream bandwidth of 100Mbps com). PCCW Media Limited provides MOOV.hk services upon the MOOV. websites listed in Part III of this Service Guide. Other than for New Media / 200Mbps / 300Mbps / 500Mbps / 1000Mbps respectively. The actual speed hk Terms and Conditions, available at http://moov.hk. PCCW Media Limited service, if we believe that the change causes you material disadvantage or you experience using the Service will be less than the network speci cations provides MEDIA.now.com.hk services upon the Media Terms and Conditions, will result in an increase in your charges for the Services (other than IDD or and affected by your device, technology, network and software used, network available at http://media.now.com.hk. PCCW Media Limited provides now roaming services), we shall give you at least 30 days' prior notice. Other than con guration and coverage, usage levels and extraneous factors. Sports Online services upon the now Sports Online Terms and Conditions, for New Media service, you have the right to terminate your contract in certain ■ CHARGES: If you have committed to a Commitment Period, in addition to available at http://now.com.hk/nowsports. For easy reading, we may also refer circumstances without incurring any charges in respect of that termination any usage based charge (if applicable), you will be charged the Monthly

Hongto Ko MngO TelecommunicationsOV.hk service (HKT)s, M LimitedEDIA . n owwww..netvigatorcom.hk.com services and now Sports Online (other than incidental costs) when we increase Charges and change terms Rate within Commitment Period for the service(s) during the Commitment PO BoxSe r320vic GPOes Hongas " NKongew M Tele +852dia s2888erv 2888ice s " Finax t+852his S2877er v8877ice Guide. and conditions of a Service by giving 15 days notice prior to the change Period. You will be charged the Month-To-Month Rate upon expiry of your Things You Need to Know coming into effect. Please refer Clause 22.4 of the General Conditions and Commitment Period if you have not extended or renewed your contract with a ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR Clause 21.4 of the now TV Terms and Conditions for details. new Commitment Period. The Month-To-Month Rate refers to the service rate Application and your Application contains any missing or incorrectly entered ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: charged on monthly basis if no commitment period or discount is applicable. charges that are payable by you, your selected options in a Service Plan Unless we tell you otherwise, you are required to return our equipment to the We will also charge you other charges as specify in your Application and/or in your NETVIGATOR Application is not offered by us as specified in this address that we inform you at the time you terminate a Service. Please refer this Service Guide. Service Guide or there are any other discrepancies, then our customer service to details as contained in the termination request form completed upon your ■ BILLING: You may receive separate bills for the bundled services at different will contact you as soon as practicable to rectify such discrepancies and we termination request. dates. will resume processing your Application when all discrepancies have been ■ MOVING HOME?: If you move your home and our Service is already ■ PREPAYMENT: In some cases, we may require you to make a prepayment. recti ed. available at your new residential address or we can provide the Service at that If you are required to make a prepayment, we will specify the same in ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation address using our reasonable endeavours to do so, we will continue to provide your Application and Service Guide. Prepayment will be refunded to you of NETVIGATOR Service to be carried out and completed at the Service you those Services if you wish us to do so and you pay all applicable charges. as speci ed in the Service Guide, if no refund is speci ed, it will be offset installation address within 21 days of the date of your Application. Otherwise, You will need to call us to determine the Installation Service Fee or Activation against your Charges during the Commitment Period. Prepayment will not be we reserve the right to cancel your NETVIGATOR Application and to charge Service Fee payable when you move (the amount payable will depend on refunded to you if you terminate the NETVIGATOR Service, optional services you an order cancellation administration fee of HK$100. your new address). If you move our Service out of Public Housing / Home or optional premiums before the Commitment Period ends. ■ CAN I TERMINATE A SERVICE?: You can terminate a Service or now TV Ownership Scheme / Sandwich Class Scheme estate ("Public Housing") ■ DEPOSITS: You shall be responsible for all charges under this contract. service by giving us at least 30 days' prior notice by submitting a completed within the Commitment Period, the Charge will be changed to the current Deposits paid by you will be jointly held by all our service providers who termination request form at our shops. However, if you terminate your Charge for the same Service at private housing from your Service relocation provide services to you. Deposits paid in relation to a service provided by NETVIGATOR Service, all other now TV services, optional services, New effective date. If our Service or now TV service or New Media service is one service provider may be used to pay outstanding Charges in relation Media services and optional premiums (as the case may be) under your unavailable at your new address or it is not possible for us to provide the to another service provided by the same or another service provider within NETVIGATOR Application are non-severable services and will also be Service using our reasonable endeavours to do so, we may not charge you the PCCW group companies or used to settle the outstanding amount of terminated at the same time. You will need to make a separate arrangement the Early Termination Charge for the Service and/or, now TV service and/ any payment at PCCW mobile and/or HKT. Any remaining deposits will be with the relevant Service Provider(s) if the provision of the relevant service(s) or New Media service (as the case may be) if you choose to end the Service refunded to you when all charges are paid at the end of this contract or at the is/are required. You are required to pay us the Early Termination Charge and/or, now TV service and/or New Media service. However, we may end of your subscription to relevant service. Please refer to Clause 13.5 of if you terminate a service during the Total Commitment Period and other charge you other Cancellation Charges (if any). If the Service is terminated, the General Conditions for details. PART II NETVIGATOR Application SECTION B CONTRACT TERM for such Services that you terminate. eligibility for selecting the premiums of the Premium SECTION A CUSTOMER DETAILS ■ Commitment Period: This is the Commitment Period ■ Target Installation Date: This is the target date which Packages and Optional Premiums under different Service ■ Service Installation Address: The Service installation period which you agree to subscribe to NETVIGATOR we will conduct installation of the NETVIGATOR Service, Plan vary. Please refer to your NETVIGATOR Application address will be used by us as the correspondence Service and this automatically applies to the optional Optional Service or now TV service at the Service and NETVIGATOR Supplementary Service Guide for details, address. If your correspondence address is different services, premiums and/or now TV services selected installation address and may be subject to change. The if applicable. from the Service installation address, please update it at under your NETVIGATOR Application (unless otherwise Target Installation Date is also the Target Commencement Basic Plan: cs.netvigator.com. specified in the Application.) This does not apply Date unless a different Target Commencement Date is Service Description / Entitlements: ■ NETVIGATOR Broadband Login ID and E-mail to New Media services. The Commitment Period speci ed in the Application. ■ NETVIGATOR Broadband Service. Address Registration: Your Login ID & E-mail Address commences on the Commencement Date. ■ Target Commencement Date: This is the target date on ■ uHub Service - Customer is required to register for the is limited to 2 to 15 lower case alphanumeric characters. ■ Commitment Extension: This is the bridging period to which NETVIGATOR Service, Optional Service or now service via http://www.uhub.com within 3 months after the Please ll in capital letters for ease of recognition. The the Commitment Period to enable customers to switch TV service will commence at the Service installation installation of the broadband service is entitled to 10 GB rst character must be selected from the letters A-Z. If from other operators. Monthly Rate within Commitment address and may be subject to change. storage. your preferred Login ID(s) is/are not available, we will Period is waived during such bridging period for Basic SECTION C SERVICE PLAN Fiber-To-The-Home Plan: assign a Login ID that is similar to your preferred choice. Plan or Fiber-To-The-Home Plan under NETVIGATOR NETVIGATOR SERVICE Service Description / Entitlements: If you have applied for any New Media services, this Service. ➤ Special Terms and Conditions: Special Conditions ■ NETVIGATOR Fiber-To-The-Home Broadband Service. will be your login ID for such service(s); if you have not ■ Total Commitment Period: This is the total contract of NETVIGATOR Broadband Service for Consumer ■ F-Secure Safe Anywhere (1- Key) Service. HKT reserves provided us with an email address , we will use this email period for the Commitment Period and Commitment Customers, available at http://cs.netvigator.com/tnc_e.html. the right to withdraw any unused license key at any time address as your contact email address. Extension. If you terminate any Services during the Total ➤ Service Entitlements and Eligibility: Service 6 months after completion of the installation of your Commitment Period, Early Termination Charge will apply entitlements to NETVIGATOR Broadband Service and NETVIGATOR Fiber-To-The-Home Broadband Service.

Hong Kong Telecommunications (HKT) Limited www.netvigator.com PO Box 320 GPO Hong Kong Tel +852 2888 2888 Fax +852 2877 8877 NETVIGATOR Broadband Service Guide 01052013E Page 1 of 2 © 2013 Hong Kong Telecommunications (HKT) Limited ■ uHub Service - Customer is required to register for the Eligibility: will be affected by the user's device, service subscribed ■ MOOV.hk online digital music service (only available for service via http://www.uhub.com within 3 months after ■ Dedicated to Fiber-To-The-Home customer. to, technology, network and software used, network use in Hong Kong). the installation of the broadband service and is entitled to PCCW Wi-Fi Service: con guration and coverage, and extraneous factors. ■ Up to 3 free MP3 downloads per month until further notice 10GB storage. Single Device Plan: 2. Cables and associated equipment. from us (subject to MOOV.hk Terms and Conditions). Monthly Plan: Service Description / Entitlements: ■ First time installation and equipment delivery fee waived ■ Charges for the rst month shall be waived if you are a Service Description / Entitlements: ■ Unlimited usage of Wi-Fi Service per device each month. within Commitment Period. rst time customer of MOOV.hk. ■ NETVIGATOR Broadband Service or NETVIGATOR ■ Each Customer can apply for a maximum of five (5) Eligibility: MEDIA.now.com.hk – MEDIA Unlimited: Fiber-To-The-Home Broadband Service. Single Device Plans including already registered ones. ■ Dedicated to Fiber-To-The-Home customer. ➤ Special Terms and Conditions: MEDIA Terms and ■ Customer may select a bandwidth speci cation of 100M, Eligibility: F-Secure Safe Anywhere Service Plan: Conditions, available at http://media.netvigator.com. 8M, 6M, 3M or 1.5M. ■ Both NETVIGATOR and non-NETVIGATOR Customer ➤ Special Terms and Conditions: Special Conditions Service Description / Entitlements: ■ uHub Service - Customer is required to register for the can apply for Single Device Plan. of F-Secure Safe Anywhere Service, available at http:// ■ MEDIA.now.com.hk online entertainment service (only service via http://www.uhub.com within 3 months after the Unlimited Usage Plan (NETVIGATOR): cs.netvigator.com/tnc_e.html . available for use in Hong Kong). installation of the broadband service is entitled to 10 GB Service Description / Entitlements: Service Description / Entitlements: ■ Charges for the rst month shall be waived if you are a storage. ■ Unlimited usage of Wi-Fi Service each month. ■ License key for F-Secure Safe Anywhere software rst time customer of media.now.com.hk. Premium Packages: ■ Each Unlimited Usage Plan includes one (1) web login (features include (1) Computer security such as anti- now Sports Online: Prepayments made under the Premium Packages will be account and three (3) Single Device activation quotas. spam, browsing protection and anti virus, (2) Parental ➤ Special Terms and Conditions: now Sports Online used to set off the Monthly Charge for the Commitment Eligibility: Control). Terms and Conditions, available for download at http://now. Period. ■ Only existing NETVIGATOR Customer can apply for Eligibility: com.hk/nowsports. Applicable to all Premium Packages :- Unlimited Usage Plan (NETVIGATOR). ■ When customer subscribes new or change F-Secure Safe Service Description / Entitlements: Service Description / Entitlements: Unlimited Usage Plan (Skywalker): Anywhere service plan, a new 24/30 months contract for ■ now Sports Online provides different kinds of sports ■ Premium speci ed in the Application. Service Description / Entitlements: all license key(s) subscribed will be applied. programmes (only available for use in Hong Kong). Eligibility: ■ Unlimited usage of Wi-Fi Service each month. ■ Not available for Pre-installation option. ■ Certain programmes broadcast on now Sports TV ■ All Charges must be settled by credit card. ■ Each Unlimited Usage Plan includes one (1) web login SECTION E now TV BUNDLE channels may not be available on now Sports Online Prepayments: account and three (3) Single Device activation quotas. Starter Pack and Entertainment Pack: due to broadcast rights limitations. ■ Prepayment as speci ed in the Application shall be settled Eligibility: Service Description / Entitlements: Eligibility: by designated credit card before delivery of the premium. ■ Only Non-NETVIGATOR Customer can apply for ■ Customer can enjoy a Starter Pack and Selected ■ Customer must subscribe to now Sports Online for at ■ 2nd Premium Package prepayment applied. Unlimited Usage Plan (Skywalker). Entertainment Pack of now TV Channels. least 18-month Commitment Period. Optional Premium: ■ Each Customer can only apply for one Unlimited Usage Eligibility: ■ Customer must maintain NETVIGATOR Broadband Service Description / Entitlements: Plan. ■ Customer must subscribe to NETVIGATOR Service with subscription or NETVIGATOR Broadband and now ■ Premium speci ed in the Application. ■ Only applicable for Wi-Fi enabled devices which fulfill dedicated bandwidth of at least 3M. TV Mega Sports Pack subscription as indicated in the Prepayments: designated system requirement. ■ The Starter Pack and Selected Entertainment Pack shall NETVIGATOR Application. ■ 2nd premium prepayment applied. uHub Service: have the same Commitment Period and commence SECTION G ADDITIONAL CHARGES FOR SECTION D OPTIONAL SERVICES uHub upgrade to 25GB on the same Commencement Date as Customer's NETVIGATOR SERVICES Wireless Broadband Service Description / Entitlements: subscription to the NETVIGATOR Service. Installation Service Fee: Home Wireless Service (Basic Plan) ■ Upgraded uHub storage to 25GB ■ Monthly rental fee waiver for set top box This charge will be imposed when the infrastructure of Service Description / Entitlements: uHub SuperPack (Basic Plan) ■ Not available for Pre-installation option. the Service has not been installed at your address for our ■ Home Wireless Service Service Description / Entitlements: Super Sports Pack with now Super 4 Entertainment immediate provision of the Service (even though it may ■ Provision of equipment during the contract term: uHub SuperPack includes: Pack Bundle: be available in the building) or when there has not been a 1. (a) One FE router with 802.11g Wi-Fi (wired network ■ 25G uHub storage Service Description / Entitlements: subscriber to the NETVIGATOR Broadband Service at your specification: 16Mbps / wireless network specification: ■ PCCW Wi-Fi Single Device Plan ■ Customer may subscribe to the Super Sports Pack with address. Any third party contractor fees required in order 12Mbps) (applicable to 3M/6M/8M/18M users); or ■ NETVIGATOR Home Wireless Service now Super 4 Entertainment Pack Bundle. to install the Service will be payable by you and are not (b) One FE router with 802.11n Wi-Fi (wired network ■ Provision of equipment during the contract term: Eligibility: included in this charge. specification: 90Mbps / wireless network specification: 1. (a) One FE router with 802.11g Wi-Fi (wired network ■ The Super Sports Pack with now Super 4 Entertainment Activation Service Fee: 50Mbps) (applicable to 30M or above users). specification: 16Mbps / wireless network specification: Pack Bundle shall have the same Commitment Period This charge will be imposed when the infrastructure of the The network speci cation applies to the router supplied. 12Mbps) (applicable to 3M/6M/8M/18M users); or and commence on the same Commencement Date as Service has already been installed at your address for our The actual speed enjoyed by a customer will be (b) One FE router with 802.11n Wi-Fi (wired network Customer's subscription to the NETVIGATOR Service. immediate provision of the Service and there has been significantly less than the network specifications and specification: 90Mbps / wireless network specification: ■ Customer must subscribe to NETVIGATOR Service with a previous subscriber to the NETVIGATOR Broadband will be affected by the user's device, service subscribed 50Mbps) (applicable to 30M or above users). dedicated bandwidth of at least 3M. Service. This charge will be billed in the first bill upon to, technology, network and software used, network The network speci cation applies to the router supplied. ■ Not available for Pre-installation option. completion of the Service activation. Any third party con guration and coverage, and extraneous factors. The actual speed enjoyed by a customer will be ■ If customer subscribes to the Super Sports Pack with contractor fees required in order to activate the Service will 2. Cables and associated equipment. significantly less than the network specifications and now Super 4 Entertainment Pack Bundle, he cannot be payable by you and are not included in this charge. ■ First time installation and equipment delivery fee waived will be affected by the user's device, service subscribed subscribe to the Channel Bundle. Our Services are dependant on the internal infrastructure within Commitment Period. to, technology, network and software used, network Channel Bundle: at your address being installed and ready for our immediate Eligibility: con guration and coverage, and extraneous factors. Service Description / Entitlements: provision of service. If additional work is required within your ■ Basic Plan customer with bandwidth specification 2. Cables and associated equipment. ■ Customer may select either 1 channel, 2 channels or 3 premises in order to be ready for our immediate provision 3M/6M/8M/18M/30M or above. ■ First time installation and equipment delivery fee waived channels. of the Service, your Installation Service Fee or Activation Home Wireless Service (Fiber-To-The-Home Plan): within Commitment Period. Eligibility: Service Fee (as the case may be) will be increased by Service Description / Entitlements: Eligibility: ■ The Channel Bundle shall have the same Commitment a further amount which will be quoted to you before any ■ Home Wireless Service ■ Basic Plan customer with bandwidth specification Period and commence on the same Commencement necessary works begin. ■ Provision of the Equipment during the contract term: 3M/6M/8M/18M/30M or above. Date as Customer's subscription to the NETVIGATOR For details of the Installation Service Fee or Activation 1. One GE router with 802.11n WiFi (wired network uHub SuperPack (Fiber-To-The-Home Plan) Service. Service Fee payable at your address or your new address if speci cation: 800Mbps / wireless network speci cation: Service Description / Entitlements: ■ Customer must subscribe to NETVIGATOR Service with you are moving, please call our Customer Service Hotline at 80Mbps). uHub SuperPack includes: dedicated bandwidth of at least 3M. 1000. The network speci cation applies to the router supplied. ■ 25G uHub storage ■ Not available for Pre-installation option. Early Termination Charge (also applicable to Optional The actual speed enjoyed by a customer will be ■ PCCW Wi-Fi Single Device Plan ■ If customer subscribes to the Channel Bundle, he cannot Service and now TV Bundle): significantly less than the network specifications and ■ NETVIGATOR Home Wireless Service subscribe to the Super Sports Pack with now Super 4 Monthly Charge x (remaining months of the Commitment will be affected by the user's device, service subscribed ■ Provision of equipment during the contract term: Entertainment Pack Bundle. Period + Commitment Extension (if applicable)) to, technology, network and software used, network 1. One GE router with 802.11n WiFi (wired network SECTION F NEW MEDIA OPTION Reconnection Charge: con guration and coverage, and extraneous factors. speci cation: 800Mbps / wireless network speci cation: MOOV.hk – MOOV Unlimited: $200(applicable only if service has been suspended) 2. Cables and associated equipment. 80Mbps). ➤ Special Terms and Conditions: MOOV.hk Terms and Administrative Charges: ■ First time installation and equipment delivery fee waived The network speci cation applies to the router supplied. Conditions, available at http://moov.hk. Charges for loss or replacement of Equipment can be within Commitment Period. The actual speed enjoyed by a customer will be Service Description / Entitlements: viewed at http://www.netvigator.com/general_charges/eng significantly less than the network specifications and Other Charges are listed in the Application. PART III: OTHER INFORMATION OPTIONAL PREMIUMS: If: (i) you subscribe to more than one of the same NETVIGATOR Service: www.netvigator.com ■ PREMIUM PACKAGES AND OPTIONAL PREMIUMS: All third party premium package or optional premium; (ii) more than one of the same premium now TV services: www.now-tv.com products in premium packages and optional premiums are only available while package or optional premium is subscribed under the same Service installation NETVIGATOR Everywhere Service: www.netvigatoreverywhere.com supplies last and are non-redeemable for cash or other bene ts. Please refer to address; or (iii) the same credit card is used to settle the payment for more MOOV.hk: moov.hk the manufacturer's warranty statement included with the product for a detailed than one of the same premium package or optional premium, we shall collect a Home Wireless Service: homewireless.netvigator.com explanation of the product warranty terms applicable to a particular product. prepayment equivalent to the listed price of the product in the premium package MEDIA.now.com.hk: www.media.now.com.hk ■ REDEMPTION PROCEDURE IN PREMIUM PACKAGES: We will send a or optional premium, before delivery or upon your redemption of the premium. PCCW Wi-Fi Service www.pccwwi .com redemption letter by mail to your installation address approximately 2-6 weeks Prepayment shall be offset against your Charges. F-Secure Safe Anywhere: fsecure.netvigator.com after the completion of the NETVIGATOR Service installation. You are required ■ NETVIGATOR CUSTOMER SERVICE: You may call our customer service snaap! : www.snaap.com to redeem the product at a designated address during the redemption period in hotline at 1000 or send your email to [email protected]. uHub Service: www.uhub.com accordance with the redemption letter. ■ OUR SERVICE WEBSITES: The following are websites of Services, now now Sports Online: now.com.hk/nowsports ■ 2nd PREMIUM PREPAYMENTS IN PREMIUM PACKAGES AND TV services and New Media services referred to in this Service Guide:

Hong Kong Telecommunications (HKT) Limited www.netvigator.com PO Box 320 GPO Hong Kong Tel +852 2888 2888 Fax +852 2877 8877 NETVIGATOR Broadband Service Guide 01052013E Page 2 of 2 © 2013 Hong Kong Telecommunications (HKT) Limited