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NETVIGATOR Broadband Service Guide

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NETVIGATOR Broadband Service Guide NETVIGATOR Broadband Service Guide About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Service (which includes NETVIGATOR Broadband and Fiber-To-The-Home Broadband Services), the Service Plans and options in the NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk services, now Sports Online or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless specied otherwise in this Service Guide. PART I Important Information Cancellation Charges (if any) specified for all such Services, now TV your now TV service and/or New Media services may also be terminated at Service Providers (only applicable to the service services, New Media services, optional services and optional premiums (as the same time. subscribed to in your NETVIGATOR Application) applicable) and any prepayment will not be refunded to you. You may contact ■ MODEM SHARING WITH OTHER PCCW TELECOMMUNICATIONS ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all our customer service hotline to obtain the termination request form for the SERVICES: If the same Modem is shared between your NETVIGATOR telecommunications Services (other than PCCW-HKT mobile service) upon Services, now TV services, New Media services, optional services and Broadband Service/now TV service/eye Multimedia Service/PCCW Home the terms of your Application, this Service Guide, the General Conditions optional premiums you wish to terminate. Please refer to Clause 13.3 of the EasyWatch Service, and if your now TV service/eye Multimedia Service/ of Telecommunications Service (Consumer Customers) (available at www. General Conditions and Clause 12 of the now TV Terms and Conditions for PCCW Home EasyWatch Service is terminated or suspended for whatever pccw.com/Terms+of+Use) (the “General Conditions”) and the applicable details. reasons, you shall contact the customer service hotline to continue using your special conditions (if any). The Special Conditions of Netvigator Broadband ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE NETVIGATOR Broadband Service. If you do not do so, your NETVIGATOR Service for Consumer Customer are available at http://cs.netvigator.com/ ENDS?: At the end of the Commitment Period of a Service, New Media Broadband Service will be suspended simultaneously on the effective date of tnc_e.html. HKT provides certain non-telecommunication Services (including service or now TV service, if (a) we are unable to contact you; (b) you do termination of your now TV service/eye Multimedia Service/PCCW Home snaap! and F-Secure Safe Anywhere services) upon the terms of your not contact us; or (c) you are undecided as to whether to renew your existing EasyWatch Service without prior notice while you remain responsible for the Application, this Service Guide, and HKT's General Conditions of Service Contract, we will continue to provide the Service, New Media service or relevant Charges. When you are using a Netvigator modem for more than one (available at http://cs.netvigator.com/tnc_e.html) and the applicable special now TV service or any optional services to you under the existing Contract service using the same transmission bandwidth or path and the combined conditions (if any). The Special Conditions of snaap! and F-Secure Safe on a month to month basis subject to payment of the Charges after the bandwidth requirements of the services are higher than the transmission Anywhere services are available at http://cs.netvigator.com/tnc_e.html. HKT Commitment Period specied for the Service, New Media service or now bandwidth you have subscribed to, the bandwidth available when using the also provides uHub Service (a non-telecommunication service) upon the TV service in the existing Contract until you cancel the Service, New Media NETVIGATOR Broadband Services will be reduced. terms of your Application, this Service Guide, the General Conditions of uHub service or now TV service by giving us at least 30 days' advance written ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Specication refers and the Special Conditions of uHub (both available at www.uhub.com). HKT notice. You may refer to Clauses 23.6 and 23.7 of the General Conditions to network specications of the subscribed Services for the broadband line also provides PCCW eBill Service upon the PCCW eBill Service Terms and and Clauses 22.6 and 22.7 of the now TV Terms and Conditions for details. connected from the modem at your Premises to the first piece of network Conditions of Use, available at ebill.pccw.com. ■ CAN I EXTEND THE COMMITMENT PERIOD?: You can extend the equipment or central office of the NETVIGATOR network. For Basic Plan, ■ PCCW Mobile HK Limited provides PCCW-HKT mobile service upon the Commitment Period of a Service, New Media service or now TV service by bandwidth specications of 1.5M, 3M, 6M, 8M, 18M, 30M and 100M listed on terms of your Application, this Service Guide, and the General Conditions agreeing to an additional Commitment Period. You can also agree to replace the Application correspond to a maximum dedicated downstream bandwidth and the Special Conditions of PCCW-HKT mobile service for Consumer the Contract with another new Contract upon expiry of the Commitment Period of 1.5Mbps/ 3Mbps/ 6Mbps / 8Mbps / 18Mbps / 30Mbps / 100Mbps and Customers, available at http://www.pccwmobile.com/specialconditions_e. of the Service, New Media service or now TV service. maximum dedicated upstream bandwidth of 640Kbps / 640Kbps / 640Kbps ■ PCCW Media Limited provides now TV services under your NETVIGATOR ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We / 800Kbps/ 1Mbps / 10Mbps / 30Mbps respectively. For Fiber-to-the-home Application upon the terms of such Application, this Service Guide, and the can change all terms and conditions of a Service, now TV service, New Plans, bandwidth specifications of 100M, 200M, 300M, 500M and 1000M now TV Terms and Conditions (which you may download at http://nowtv.now. Media service or optional service by publishing the changes online at the correspond to a maximum upstream and downstream bandwidth of 100Mbps com). PCCW Media Limited provides MOOV.hk services upon the MOOV. websites listed in Part III of this Service Guide. Other than for New Media / 200Mbps / 300Mbps / 500Mbps / 1000Mbps respectively. The actual speed hk Terms and Conditions, available at http://moov.hk. PCCW Media Limited service, if we believe that the change causes you material disadvantage or you experience using the Service will be less than the network specications provides MEDIA.now.com.hk services upon the Media Terms and Conditions, will result in an increase in your charges for the Services (other than IDD or and affected by your device, technology, network and software used, network available at http://media.now.com.hk. PCCW Media Limited provides now roaming services), we shall give you at least 30 days' prior notice. Other than conguration and coverage, usage levels and extraneous factors. Sports Online services upon the now Sports Online Terms and Conditions, for New Media service, you have the right to terminate your contract in certain ■ CHARGES: If you have committed to a Commitment Period, in addition to available at http://now.com.hk/nowsports. For easy reading, we may also refer circumstances without incurring any charges in respect of that termination any usage based charge (if applicable), you will be charged the Monthly Hongto Ko MngO TelecommunicationsOV.hk service (HKT)s, M LimitedEDIA . n owwww..netvigatorcom.hk.com services and now Sports Online (other than incidental costs) when we increase Charges and change terms Rate within Commitment Period for the service(s) during the Commitment PO BoxSe r320vic GPOes Hongas " NKongew M Tele +852dia s2888erv 2888ice s " Finax t+852his S2877er v8877ice Guide. and conditions of a Service by giving 15 days notice prior to the change Period. You will be charged the Month-To-Month Rate upon expiry of your Things You Need to Know coming into effect. Please refer Clause 22.4 of the General Conditions and Commitment Period if you have not extended or renewed your contract with a ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR Clause 21.4 of the now TV Terms and Conditions for details. new Commitment Period. The Month-To-Month Rate refers to the service rate Application and your Application contains any missing or incorrectly entered ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: charged on monthly basis if no commitment period or discount is applicable. charges that are payable by you, your selected options in a Service Plan Unless we tell you otherwise, you are required to return our equipment to the We will also charge you other charges as specify in your Application and/or in your NETVIGATOR Application is not offered by us as specified in this address that we inform you at the time you terminate a Service. Please refer this Service Guide. Service Guide or there are any other discrepancies, then our customer service to details as contained in the termination request form completed upon your ■ BILLING: You may receive separate bills for the bundled services at different will contact you as soon as practicable to rectify such discrepancies and we termination request. dates. will resume processing your Application when all discrepancies have been ■ MOVING HOME?: If you move your home and our Service is already ■ PREPAYMENT: In some cases, we may require you to make a prepayment. rectied. available at your new residential address or we can provide the Service at that If you are required to make a prepayment, we will specify the same in ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation address using our reasonable endeavours to do so, we will continue to provide your Application and Service Guide.
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