NETVIGATOR Broadband Service Guide About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Service (which includes NETVIGATOR Broadband and Fiber-To-The-Home Broadband Services), the Service Plans and options in the NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk services or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. PART I Important Information any) specied for all such Services, now TV services, optional services Broadband Service/PCCW Fiber Direct/now TV service/eye Multimedia Service Providers (only applicable to the service and optional premiums (as applicable) and any prepayment will not be Service/PCCW Home EasyWatch Service, and if your now TV service/ subscribed to in your NETVIGATOR Application) refunded to you. You may contact our customer service hotline to obtain eye Multimedia Service/PCCW Home EasyWatch Service is terminated or ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides (i) the termination request form for the Services, now TV services, optional suspended for whatever reasons, you shall contact the customer service all telecommunications Services (except PCCW mobile Services) upon services and optional premiums you wish to terminate. Please refer to hotline to continue using your NETVIGATOR Broadband or PCCW Fiber the General Conditions of Telecommunications Service (Consumer Clause 13.3 of the General Conditions and clause 12 of the now TV Direct Service. If you do not do so, your NETVIGATOR Broadband or Customers) ("General Conditions") which you may download at http:// Terms and Conditions for details. PCCW Fiber Direct Service will be suspended simultaneously on the www.pccw.com/Terms+of+Use. The Special Conditions of PCCW Wi- ■ WHAT HAPPENS WHEN THE FIXED TERM OF A SERVICE ENDS?: At effective date of termination of your now TV service/eye Multimedia Fi Service for Consumer Customers, which you may download at http:// the end of the Fixed Term of a Service or now TV service, if (a) we are Service/PCCW Home EasyWatch Service without prior notice while you cs.netvigator.com/tnc_e.html; (ii) the non-telecommunications services unable to contact you; (b) you do not contact us; or (c) you are undecided remain responsible for the relevant Charges. (including snaap! , MailGuard Plus and PC Guard services) upon as to whether to renew your existing Contract, we will continue to provide ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Specication HKT's General Conditions of Service which you may download at http:// the Service or now TV service or any optional services to you under the refers to network specifications of the subscribed Services for the cs.netvigator.com/tnc_e.html; and (iii) uHub Service upon General existing Contract on a month to month basis subject to payment of the broadband line connected from the first piece of network equipment Conditions of uHub Service and Special Conditions of uHub Service which Charges after the Fixed Term specied for the Service or now TV service or central office of the NETVIGATOR network to the modem at your you may download at www.uhub.com. in the existing Contract until you cancel the Service or now TV service Premises. For Basic Plan, bandwidth specications of 1.5M, 3M, 6M, 8M, ■ PCCW Mobile HK Limited provides PCCW mobile Services upon the by giving us at least 30 days' advance written notice. You may refer to 18M, 30M and 100M listed on the Application correspond to a dedicated General Conditions and Special Conditions of PCCW mobile Service Clauses 23.6 and 23.7 of the General Conditions and clauses 22.6 and downstream bandwidth of 1.5Mbps / 3Mbps / 6Mbps / 8Mbps / 18Mbps for Consumer Customers, available at http://www.pccwmobile.com/ 22.7 of the now TV Terms and Conditions for details. / 30Mbps /100Mbps and dedicated upstream bandwidth of 640Kbps / specialcondition_e . ■ CAN I EXTEND THE FIXED TERM?: You can extend the Fixed Term of 640Kbps / 640Kbps / 800Kbps/ 1Mbps / 10Mbps/ 30Mbps respectively. ■ PCCW Media Limited provides now TV services under your a Service or now TV service by agreeing to an additional Fixed Term. For Fiber-to-the-home Plans, bandwidth specifications 100M, 200M, NETVIGATOR Application upon the terms of such Application, this You can also agree to replace the Contract with another new Contract 300M, 500M and 1000M correspond to a maximum upstream and Service Guide, and the now TV Terms and Conditions (which you upon expiry of the Fixed Term of the Service or now TV service. downstream bandwidth of 100Mbps / 200Mbps / 300Mbps /500Mbps may download at http://nowtv.now.com). PCCW Media Limited provides ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: /1000Mbps respectively. The actual speed you experience using the MOOV.hk services upon the MOOV.hk Terms and Conditions, available at We can change all terms and conditions of a Service, now TV service, Service will be affected by your device, technology, network and software http://moov.netvigator.com. PCCW Media Limited provides MEDIA.now. New Media service or optional service by publishing the changes online used, network conguration and coverage, usage levels and extraneous com.hk services upon the Media Terms and Conditions, available at http:// at the websites listed in Part III of this Service Guide. If we believe that factors. media.netvigator.com. For easy reading, we may also refer to MOOV.hk the change causes you material disadvantage or will result in an increase ■ CHARGES: If you have committed to a Fixed Term, in addition to any services and MEDIA.now.com.hk services as "New Media services" in this in your charges for the Services (other than IDD or roaming services), usage based charge (if applicable), you will be charged the Monthly Service Guide. we shall give you at least 30 days' prior notice. You have the right to Fixed Term Rate for the service(s) during the Fixed Term as set out in Things You Need to Know terminate your contract in certain circumstances without incurring any Section B of the NETVIGATOR Application. If you have not committed to ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR charges in respect of that termination (other than incidental costs) when a Fixed Term or if your Fixed Term has expired and not been extended Application and your Application contains any missing or incorrectly we increase Charges and change terms and conditions of a Service by or renewed, you will be charged the Month-to-Month Rate as set out in entered charges that are payable by you, your selected options in a giving 15 days notice prior to the change coming into effect. Please refer Section B of the NETVIGATOR Application. We will also charge you other Service Plan in your NETVIGATOR Application is not offered by us as clause 22.4 of the General Conditions and clause 21.4 of the now TV charges listed in Sections E, F anf G of the Application Form and/or the specied in this Service Guide or there are any other discrepancies, then Terms and Conditions for details. Service Guide when applicable. our customer service will contact you as soon as practicable to rectify ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: ■ BILLING: You may receive separate bills for the bundled services at such discrepancies and we will resume processing your Application when Unless we tell you otherwise, you are required to return our equipment to different dates. all discrepancies have been rectied. the address that we inform you at the time you terminate a Service. Please ■ PREPAYMENT: In some cases, we may require you to make a ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation refer to details as contained in the termination request form completed prepayment. If you are required to make a prepayment, we will specify the of NETVIGATOR Service to be carried out and completed at the Service upon your termination request. same in your Application and Service Guide. Prepayment will be refunded installation address within 21 days of the date of your Application. ■ MOVING HOME?: If you move your home and our Service and our now to you as specied in the Service Guide, if no refund is specied, it will be Otherwise, we reserve the right to cancel your NETVIGATOR Application TV service is available at your new address, we will continue to provide offset against your Charges during the Fixed Term. Prepayment will not and to charge you an order administration fee of HK$100. you those services and we may charge you the Moving Charge. If you be refunded to you if you terminate the NETVIGATOR Service, optional ■ CAN I TERMINATE A SERVICE?: You can terminate a Service or move our Service out of Public Housing / Home Ownership Scheme / services or optional premiums before the Fixed Term ends. now TV service by giving us at least 30 days' prior notice by submitting Sandwich Class Scheme estate ("Public Housing") within the Fixed Term, ■ DEPOSITS: You shall be responsible for all charges under this contract. a completed termination request form at our shops. However, if you the Charge will be changed to the current Charge for the same service at Deposits paid by you will be jointly held by all our service providers who terminate your NETVIGATOR Service, all other now TV services, private housing from Service relocation effective date. If our Service or provide services to you. Deposits paid in relation to a service provided by optional services, New Media services and optional premiums (as the now TV service is unavailable at your new address, we may not charge one service provider may be used to pay outstanding Charges in relation case may be) under your NETVIGATOR Application are non-severable you the Early Termination Charge for the Service or now TV service if to another service provided by the same or another service provider within services and will also be terminated at the same time.