TYSON BLAKE SARGENT 2106 Winsburg Drive · Kennesaw Georgia 30144 Phone: (770) 590-8444 · Email:[email protected]
CAREER OBJECTIVE: To obtain a Technical Support Position in which I am able to achieve success, by developing new skill while utilizing my existing skills, for the benefit of my employer.
CERTIFICATIONS: Tektronix Phaser Printers: 340, 350, 360, 560, 740, and 840 Xerox: N24, N32, N40, N3225, N4025 Lase r Printers
TECHNICAL SKILL SET:
Hardware Desktops: Compaq Deskpro, Presario, Proliant, Dell Optiplex, Omniplex, Gateway, Hewlett-Packard Brio, Vectra, Kayak, IBM Commercial Desktops, and Clones Laptops: IBM T hinkpa d, Toshiba Satelite, Dell, Co mpa q, Texas Instruments, Twin Head Printers: Hewlett-Packard LJII, III, 4, 4Si, 4mp, 5, 5Si, 6, 6mp, 6p, 2100, 2200, 4000, 8000, Deskjet 600-1000 Series, Tektronix Phaser 300-800 Series, Xerox N24, N32, N40, N3225, N4025 Laser Printers Other Peripherals: Hew lett-Pa ckard Scann ers, Flat Bed S canne rs, Digital Cam eras, C able Modem, Networking, DSL, Satellite, Burners, DVD Players, Video Recording T ools, Video Confere ncing Tools
Software Microsoft Office 97, 2000, XP Word, Excel, Power Point, Access, Front Page 97, 98, 2000, W YSIW YG, Neo Planet, Real Player, Quick Tim e, Win Amp, Win DVD 2000, Winzip, Paint, Photo Shop 5.0, 5.5, SAP, Vantive, Lotus Sma rt Suite, 123, Notes 4.3, 5.04, Corel Draw , Image Composer, Internet Explorer 3, 4, 5, Netscape 3, 4, AMI Pro, Internet Mail, Outlook Express 4, 5, Fax, Paint, Print Master, Photo Shop, Norton Personal Firewall, Norton Utilities, Norton Antivirus, Norton Disk Doctor, Ghost, PC Anywhere, LanDesk, Photo Impact, Adobe, Toolbox 2000, Easy Synk, Lotus Enterprise Integrator, Lotus Screen Cam, Corel Word Perfect 8, 200 Suite
Operating Systems: Dos, Windows 3.1, 3.11, 95, 98, 2000, ME, NT 40, XP
Languages: HTML, DHTML, Java Appletts
Web Design Tools: Front Page 97, 98, 2000, Word, Image Comp oser, Photo Im pact, Smart FTP, Notepad, Photoshop 5.0, 5.5, Paint Shop Pro, Paint, Hot Metal Pro 6.0 EXPERIENCE:
The Supreme Court of Georgia (Contract) Atlanta, Georgia March 2001 to Current Computer Service Specialist / Junior Network Admin / Webmaster ¨ Developed and published Operating Procedures for imaging Dell and Gateway Computers within the Supreme Court ¨ Installed Network Printers and Computer component upgrades ¨ Designed and Supported the Web Page of the Court as well as the Intranet Web Site for the Court of Appeals, Supreme Court and the AOC ¨ Maintained complete computer and statistical data on all Supreme Court Computers, Monitors, and other peripherals. ¨ Assisted with GCAC (Georgia Courts Automated Commissions) providing Specialized support with printers and assisted with desk side support. ¨ Resolved Virus issues with the most recent virus issues and network complications arising from these viruses ¨ Configured machines for Interns, Temporary Help, and Court Employees providing a customized PC for their business needs ¨ Created new user ID’s within the Console One Program in Novel
The Coca-Cola Company (Contract) Atlanta, Georgia November 1998 to February 2001 Planning and Consulting (Project Manager) ¨ Developed Standard Operating Procedures and Flow Charts for the Project Infinity Department, Business Systems Group (BSG), and other Technical Departments totaling over 1500 people by developing Accountability betw een 5 different consulting groups (Baer, SAP, E ntex, Ernst and Young, and RWD Technologies) and the Coca-Cola Company ¨ Budg eted and assisted with Technical Refresh and System Upgrades on all Compaq Desktop and Laptop Machines within the BSG. ¨ Assisted our International/Global Clients in Germany, Hong Kong, Puerto Rico, Canada, USA, Ireland, Australia, and England to provide these clients w ith the correct NT, Novel, and Unix Access by using the tool Enterprise Administrator while making sure their business needs and concerns were addressed with new Software implementation of SAP 4.6a, 4.6b, and 4.6d upgrades as well as Lotus Notes and other Software. ¨ Utilized a Lotus Notes In-House program, Vantive, and M icrosoft Access to monitor, resolve and create a paper trail for all Service Requests and Problem tickets for the BSG Clients. ¨ Assisted 3rd Party Vend or with Specia lized Configurations and Imag es for their machine types other than the standards set by the Coca-Cola Company, so they were operational within the KO Environment. ¨ Facilitated weekly, daily and monthly meetings with team members verifying the current business needs and issues of all 3 departments. ¨ Preformed troubleshooting of hardware and software issues and responsibilities as outlines below as a Custom er Support Engineer III to keep up with accurate information on the Infinity and BSG Departments. Customer Support Engineer III ¨ Assisted clients by resolving Technical Issues with all equipment issued by the Coca-Cola Company including Desktops, Monitors, Laptops, Keyboards, Mice, Printers, Palm Pilots and any other peripheral while performing maintenance on this equipment. ¨ Managed Call Volum es and ensured that Customer Service Levels Agreements (SLA’s) we always met within their specified time. ¨ Resolved issues with SAP, Novel, Win95, Office 97, Lotus Notes, Rhomba, Front Page, LEI, Internet Explorer, Easy Sink, and Peripheral Drivers ¨ Coordinated with other engineers testing of existing applications to ensure that new softw are was compatible w ith the migration process from Window s 95 to Windows 2000. ¨ Resolved TCP/IP, Shiva, and network issues on a 16/4 Token Ring Network ¨ Primary Engineer for over 1500 clients in one of KO’s Off-Site buildings ¨ Trained and Mentored Level I and II Engineers providing documentation on the parts ordering process as well as diagnostic training. ¨ Created accountability with clients by providing a follow up process that ensure the clients needs had been met within the scope and to the satisfaction of the client.
Hewlett-Packard (Contract) Kenn esaw , Georgia February 1998 to October 1998 Customer Support Engineer ¨ Provided Technical Phone support for HP Clients and Employees on Brios, Vectra, Vectra 500, Kayak, Scanners, Plotter, LJ and SJ Printers. ¨ Managed Customer Support Line providing driver, software, hardware, and machine upgrade solutions to resolve client issues. ¨ Analyzed Manufacturing issue with the Brio Machine within a team who found instances of cross-talk between bay7 and 8 in the memory. ¨ Established great customer service skills working with clients in the US, Canada, and Mexico.
IBM Global Services (Contract) Kenn esaw , Georgia May 1997 to February 1998 Customer Engineer ¨ Resolved issues and provided Customer Support on all IBM Commercial Desktop series machines while assisting clients with upgrades on memory, software, bios, and any other peripheral ¨ Trained clients and other engineers on the newest information provided by IBM. ¨ Assisted clients with Restaging of machine using fdisk, format, and setup.
REFERENCES: Available Upon Request