OPTIMIZING YOUR COMPUTER FOR SUCCESS Contents (click on topic to jump to it) 1. Disable Pop-Up Blocker: ...... 1 a. Firefox...... 1 b. Chrome ...... 2 c. Internet Explorer ...... 2 d. Safari ...... 2 2. Click this to run a total browser check: ...... 3 3. Clearing Cache and Cookies ...... 3 a. Firefox – ...... 3 b. Chrome – ...... 3 c. Internet Explorer- ...... 3 4. Technical Support - If you still are running into issues: ...... 3

1. Disable Pop-Up Blocker: a. Firefox https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_pop-up-blocker-settings

b. Chrome https://support.google.com/chrome/answer/95472?hl=en

c. Internet Explorer http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11

d. Safari

Click Safari located, in the top left corner of the browser. If the Block Pop-Up Windows is checked, click this option to enable pop-ups:

After enabling pop-ups click on the Safari menu and select Preferences:

Click on Privacy, and then next to the Block cookies section select Never:

2. Click this to run a total browser check: http://ng.cengage.com/static/browsercheck/index.html 3. Clearing Cache and Cookies a. Firefox – https://support.mozilla.org/en-US/kb/how-clear-firefox-cache b. Chrome – https://support.google.com/chrome/answer/95582. c. Internet Explorer- http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11-win-7

4. Technical Support - If you still are running into issues: a. Through http://cengage.com/support b. Through MindTap itself, if that is the product you’re using. Inside of MindTap, simply click on your name in the upper right corner and click “Customer Support” c. Through a link to Cengage tech support provided by your instructor within your class in your schools Learning Management System