DOCSLIB.ORG

Operation Management Is a Functional Field of Business with Clear Line Management Responsibilities

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Operation Management Is a Functional Field of Business with Clear Line Management Responsibilities 7 CHAPTER II LITERATURE REVIEW 2.1 Operations Management Operations Management is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services. Like marketing and finance, operation management is a functional field of business with clear line management responsibilities. This point is important because operations management is frequently confused with operation research and management science and industrial engineering (Chase, 2001, pp.6-7). Operations management decisions at the strategic level impact the company’s long-range effectiveness in terms of how it can address its customer’s needs. Thus, for the firm to succeed, these decisions must be in alignment with the corporate strategy. Decisions made at the strategic level become the fixed conditions or operating constrains under which the term must operate in both the intermediate and short term. At the next level in the decision-making process, tactical planning primarily addresses how to efficiently schedule material and labor within the constraints of previously made strategic decisions. Issues on which Operation Management concentrates on this level include: How many workers do we need? When do we need them? Should we work overtime or put on a second shift? When should we have material delivered? Should we have a finished goods inventory? These tactical 8 decisions, in turn, become the operating constraints under which operational planning and control decisions are made (Chase, 2001, p8). 2.2 Achieving Competitive Advantage through Operations Competitive advantage implies the creation of a system that has a unique advantage over its competitors. The idea is to create customer value in an efficient and sustainable way. 2.2.1 Competing On Response Response is often referred as flexible, reliable and quick responses. Indeed, we define response as including the entire range of values related to timely product and service development and delivery, as well as reliable scheduling and flexible performance. Flexible response may be thought of as the ability to match changes in a marketplace in which design innovations and volumes fluctuate substantially. The second aspect of response is the reliability of scheduling. In the airline business, reliable schedule is the main selling point for an airline. Delay on schedules can bring down customer to their lowest preferences to fly with one airline. Consequently, the competitive advantage generated through reliable response has value to the end customer. The third aspect of response is quickness. John Electric, discussed in the Operation Management in action box, competes on speed – speed in design, 9 production, and delivery. Most passenger put quick and easy services to their top of the mind. From ordering tickets to passenger-handling process, and baggage handling process the operations manager who develop processes that respond quickly can have a competitive advantage(Heizer, 2001, pp35-36). 10 2.3 Strategic Analysis Table 2.1 External versus Internal Analysis External Analysis Internal Analysis a. Customer analysis a. Performance analysis b. Segments, motivations and unmet b. Profitability, sales, shareholder value needs. analysis, customer satisfaction, c. Competitor analysis product quality, brand associations, d. Identity, strategic groups, relative cost, new products, employee performance, images, objectives, capability and performance, product strategies, cultures, cost structure, portfolio and analysis. strength and weaknesses c. Determination of strategic options e. Market analysis d. Past and current strategies, strategic f. Size, projected growth, profitability, problems, organizational capabilities entry barriers, cost structure, and constraints, financial resources, distribution systems, trends, key financial strength, constraints and success factors. weaknesses g. Environmental analysis h. Technological, cultural, economical, governmental, demographic, scenarios, information-need areas. Strategic strengths, weaknesses, Opportunities, threats, trends, and problems, constraints and uncertainties. uncertainties. Strategy identification and selection 1. Identify strategic alternatives a. Product-Market Strategies b. Functional Area Strategies c. Assets, Competencies and Synergies 2. Select Strategy 3. Implement the operating plan 4. Review strategies 11 2.4 Quantitative and Qualitative Research Moreover, most research methods can be used in either qualitative or quantitative studies. This is shown in table 2.2 the table underlines that methods are techniques which they are used. All this means that we need to resist treating research methods as mere techniques. Table 2.2 Different Uses for Four Methods (David Silverman, 2001, p89) Methodology Method Quantitative research Qualitative research Observation Preliminary Work, e.g. prior to Fundamental to understanding framing questionnaire another culture Textual analysis Content analysis, i.e. counting Understanding participants’ in terms of researchers’ categories categories Interviews Survey research: mainly fixed Open-ended questions to small choice questions to random samples samples Audio and video Used frequently to check the Used to understand how recording accuracy of interview records participants organize their talk and body movements 12 Table 2.3 Methods of Qualitative Research (David Silverman, 2001, p90) Method Features Claim Observation Extended periods of contract Understanding of ‘subcultures’ Textual analysis Attention to organization and Understanding of language and use of such material other sign systems Interviews Relatively unstructured and Understanding ‘experience’ ‘open-ended’ Audio and video Precise transcripts of naturally Understanding how interaction recording occurring interactions is organized 2.5 Airline Business An airline is an organization providing aviation services to passengers and/or cargo. It owns or leases airliners with which to supply these services and may form partnerships or alliances with other airlines for reasons of mutual benefit. In view of the congestion apparent at many international airports, the ownership of slots at certain airports (the right to take-off or land an aircraft at a particular time of day or night) has become a significant tradeable asset in the portfolios of many airlines. Clearly take-off slots at popular times of the day can be critical in attracting the more profitable business traveller to a given airline's flight and in establishing a competitive advantage against a competing airline. If a particular 13 city has two or more airports, market forces will tend to attract the less profitable routes, or those on which competition is weaker, to the less congested airport, where slots are likely to be more available and therefore cheaper. Other factors, such as surface transport facilities and onward connections, will also affect the relative appeal of different airports and some long distance flights may need to operate from the one with the longest runway. Where an airline has established an engineering base at an airport then there may be considerable economic advantages in using that same airport as a preferred focus (or "hub") for its scheduled flights. Each operator of a scheduled or charter flight uses a distinct airline call-sign when communicating with airports or air traffic control centres. Most of these call- signs are derived from the airline's trade name, but for reasons of history, marketing, or the need to reduce ambiguity in spoken English (so that pilots do not mistakenly make navigational decisions based on instructions issued to a different aircraft), some airlines and air forces use call-signs less obviously connected with their trading name. 2.6 Five-Forces Model of Competition One important component of airline business and competitive analysis involves delving into the business’ competitive process to discover what the main sources of competitive pressure are and how strong each competitive is. This analytical step is essential because managers cannot devise a successful strategy without in-depth understanding of the business’ competitive character. Porter’s five- 14 forces model, depicted in Figure 2.1, is a powerful tool for systematically diagnosing the principal competitive pressures in a market and assessing how strong and important each one is. (Thompson, Jr, 2004, pp79-81). FIRMS IN OTHER INDUSTRIES OFFERING SUBSTITUTE PRODUCTS Competitive Pressures coming from the market attempts of outsiders to win buyers over to their products RIVALRY AMONG SUPPLIERS Competitiv COMPETING Competitiv OF RAW e pressures SELLERS e pressures MATERIALS, stemming stemming PARTS, from from seller- BUYERS COMPONE supplier- buyer NTS OR seller Competitive collaborati OTHER collaborati prssures created on and RESOURCES on and by jockeying for bargaining ii better market iti d Competitive pressures coming from the threat of the entry of new rivals POTENTIAL NEW ENTRANTS Figure 2.1 Five-Forces Model of Competition In the airline business, especially in Indonesia, forces from rivalry among competing airline centered on price competition, competing to offer passengers, the best (lowest) price. As the airlines compete for market share, these forces tend to be 15 high. Potential entry of new competitor force is at moderate level, this is because airline business in Indonesia is in the transition period. In the past time, the barrier of new entrants is low, and it is not difficult to get an airline operating license, but nowadays,
Load more

Recommended publications
  • Bab Ii Sejarah Dan Perkembangan Garuda
    BAB II SEJARAH DAN PERKEMBANGAN GARUDA INDONESIA Pada bab dunia penulis akan menguaraikan ataupun membahas tentang kondisi dunia penerbangan indonesia serta penulis mengambil studi kasus dari salah satu maskapai penerbangan Indonesia yaitu PT. Garuda Indonesia (Persero) Tbk. Dan pada bab ini penulis akan membagi menjadi dua sub bab utama yaitu : Gambaran banyak tentang Garuda Indonesia dan perkembangan dari Garuda Indonesia. A. Sejarah Garuda Indonesia Garuda Indonesia adalah perusahaan penerbangan nasional yang dimiliki oleh indonesia serta maskapai pertama dan terbesar yang ada di Indonesia, Dengan tujuan serta pendekatan yang berorientasi untuk “melayani” serta Garuda Indonesia juga mempunyai slogan yaitu “The Airline Of Indonesia”. Garuda ini sendiri diambil dari nama burung, yaitu burung dari dewa Wisnu dalam legenda pewayangan. Sejarah perkembangan penerbangan dilakukan sejak dulu pada saat Indonesia sedang mempertahankan kemerdekaanya. Penerbangan komersial pertama yang dilakukan oleh Indonesia menggunakan pesawat DC-3 Dakota dengan registrasi RI 001 dari Calcutta ke Rangoon dan diberi nama “Indonesian Airways” dilakukan pada 26 Januari 1949 yang sekaligus juga menjadi hari jadi dari Garuda Indonesia.19 Serta di tahun yang sama yaitu pada tanggal 28 Desember 1949 pertama kalinya pesawat 19 Garuda Indonesia, Tentang Garuda Indonesia, https://www.garuda-indonesia.com/id/id/corporate- partners/company-profile/about/index.page?, di akses tanggal 09 Des. 16 Pukul 16:11 WIB 18 Garuda di cat dengan logo “Garuda Indonesian Airways” pesawat tipe Douglas DC- 3 dengan nomor registrasi PK-DPD, yang pada saat itu terbang dari Jakarta menuju Yogyakarta untuk menjemput presiden pertama yaitu Presiden Soekarno. Dan itulah penerbangan Garuda yang pertama dengan logo “Garuda Indonesian Airways” serta nama tersebut di berikan oleh Presiden Soekarno dan nama itu di perolehnya dari penyair terkenal “Noto Soeroto”.
    [Show full text]
  • Analisa Harapan Dan Persepsi Penumpang Terhadap Kualitas Makanan Yang Disediakan Oleh Maskapai Penerbangan Domestik Di Indonesia
    ANALISA HARAPAN DAN PERSEPSI PENUMPANG TERHADAP KUALITAS MAKANAN YANG DISEDIAKAN OLEH MASKAPAI PENERBANGAN DOMESTIK DI INDONESIA Christine Tantrisna dan Kanya Prawitasari Alumnus Program Manajemen Perhotelan, Fakultas Ekonomi Universitas Kristen Petra Surabaya Abstrak: Penumpang pesawat terbang memiliki harapan tertentu terhadap maskapai penerbangan yang digunakan, salah satunya dari segi kualitas makanan yang disediakan selama penerbangan. Apa yang penumpang terima belum tentu sesuai dengan apa yang diharapkan. Penelitian ini mengukur perbedaan harapan dan persepsi penumpang terhadap kualitas makanan berdasarkan 7 variabel yaitu: warna, penampilan, bentuk, tekstur, aroma, tingkat kematangan, dan rasa. Hasil penelitian menunjukkan bahwa ada gap yang signifikan antara harapan dan persepsi. Kata kunci: harapan, persepsi, kualitas makanan, maskapai penerbangan domestik, indonesia. Abstract: Passengers have certain expectations about the airline they use; one of them is about food quality served during flight. What passengers get is not always suitable with what they expect. This research examines the difference between expectation and perception of food quality by seven variables, namely: color, performance, shape, texture, aroma, degree of doneness, and taste. The result shows that there is a significant gap between expectation and perception. Keywords: expectation, perception, food quality, domestic airlines, indonesia. Sebagai bisnis yang bergerak di sektor jasa atau bahwa kualitas makanan memegang peranan penting layanan, bisnis penerbangan menyediakan beberapa dalam mempengaruhi mereka dalam memilih fasilitas bagi para penumpang dimana salah satunya maskapai penerbangan. Ditambah lagi, 39% respon- adalah fasilitas pemberian makanan dan minuman den mengatakan bahwa mereka mengharapkan saat penerbangan atau yang biasa disebut inflight kualitas makanan yang lebih baik ketika kompetisi catering. Layanan inflight catering telah dimulai mulai muncul di rute tertentu.
    [Show full text]
  • Foreign ICAO 3LD Additions, Deletions, and Modifications (Excluding U.S.)
    U.S. DEPARTMENT OF TRANSPORTATION N JO 7340.470 NOTICE FEDERAL AVIATION ADMINISTRATION Air Traffic Organization Policy Effective Date: July 11, 2018 Cancellation Date: July 11, 2019 SUBJ: Foreign ICAO 3LD Additions, Deletions, and Modifications (excluding U.S.) 1. Purpose of This Notice. This notice modifies FAA Order JO 7340.2, Contractions, Chapter 3, Sections 1, 2, and 3, !CAO Aircraft Company Three-Letter Identifier and/or Telephony Designator. This notice reflects recent changes initiated by countries other than the United States (U.S.) including new ICAO three letter designators (3LDs), deletions ofdefunct ICAO 3LDs, and modifications to ICAO 3LDs, associated telephonies, and companies/agencies. This Notice supplements FAA Order JO 7340.2 until the additions and modifications are incorporated into the Order. This Notice does not replace or substitute for GENOTs issued by the Federal Aviation Administration (FAA) Air Traffic Organization (ATO) for ICAO 3LDs assigned and authorized for U.S. aircraft operators. 2. Audience. This notice applies to the following Air Traffic Organization (ATO) service units: Air Traffic Services, and System Operations Services; ATO Safety and Technical Training; and all associated air traffic control facilities. This notice is informational in nature and does not require documentation as supplemental training in FAA Form 3120-1, Training and Proficiency Record. 3. Where Can I Find This Notice? This notice is available on the MyFAA employee website at https://employees.faa.gov/tools_resources/orders_ notices/ and on the air traffic publications website at http://www.faa.gov/air_traffic/publications/. 4. Source Document. The source document for the ICAO 3LD additions and modifications contained in this notice is ICAO Document 8585, Designatorsfor Aircraft Operating Agencies, Aeronautical Authorities, and Services.
    [Show full text]
  • Vol-5, Issue 2
    International Journal of Management Sciences and Business Research, Feb-2016 ISSN (2226-8235) Vol-5, Issue 2 Analysis on the Factors Causing Airlines Bankruptcy: Cases in Indonesia Author’s Details: (1)Suharto Abdul Majid-Faculty of Economic and Business, Padjadjaran University, Bandung, Indonesia (2) Sucherly - Faculty of Economic and Business, Padjadjaran University, Bandung, Indonesia (3) Umi Kaltum- Faculty of Economic and Business, Padjadjaran University, Bandung, Indonesia Abstract the high growth of national aviation services after the aviation deregulation in 2000 has given a positive impact on the increase of national economic activities, especially in tour and trade. In the same time, however, it negatively impacts the aviation business itself, making many airline companies stop their operation and then go to bankruptcy. The aim of this research is to analyze the factors causing bankruptcy to some national airline companies in Indonesia after the aviation deregulation in the periods of 2001-2010 and 2011-2015. It is an exploratory research with a qualitative descriptive approach emphasizing on evaluating the factors causing bankruptcy to a number of domestic airlines in Indonesia. The method of data collection is an interview with the format of focus group discussion (FGD), while the data analysis uses factor analysis method. The results of this research show that there are two main factors that cause bankruptcy to a number of domestic airlines in Indonesia. They are both internal and external factors of the companies. Key words: Airline companies bankruptcy, internal factors, and external factors. INTRODUCTION Since the implementation of the national aviation deregulation policy in 2000, the growth of aviation business in Indonesia increases rapidly.
    [Show full text]
  • Remote ID NPRM Maps out UAS Airspace Integration Plans by Charles Alcock
    PUBLICATIONS Vol.49 | No.2 $9.00 FEBRUARY 2020 | ainonline.com « Joby Aviation’s S4 eVTOL aircraft took a leap forward in the race to launch commercial service with a January 15 announcement of $590 million in new investment from a group led by Japanese car maker Toyota. Joby says it will have the piloted S4 flying as part of the Uber Air air taxi network in early adopter cities before the end of 2023, but it will surely take far longer to get clearance for autonomous eVTOL operations. (Full story on page 8) People HAI’s new president takes the reins page 14 Safety 2019 was a bad year for Part 91 page 12 Part 135 FAA has stern words for BlackBird page 22 Remote ID NPRM maps out UAS airspace integration plans by Charles Alcock Stakeholders have until March 2 to com- in planned urban air mobility applications. Read Our SPECIAL REPORT ment on proposed rules intended to provide The final rule resulting from NPRM FAA- a framework for integrating unmanned air- 2019-100 is expected to require remote craft systems (UAS) into the U.S. National identification for the majority of UAS, with Airspace System. On New Year’s Eve, the exceptions to be made for some amateur- EFB Hardware Federal Aviation Administration (FAA) pub- built UAS, aircraft operated by the U.S. gov- When it comes to electronic flight lished its long-awaited notice of proposed ernment, and UAS weighing less than 0.55 bags, (EFBs), most attention focuses on rulemaking (NPRM) for remote identifica- pounds.
    [Show full text]
  • RASG-PA ESC/29 — WP/04 14/11/17 Twenty
    RASG‐PA ESC/29 — WP/04 14/11/17 Twenty ‐ Ninth Regional Aviation Safety Group — Pan America Executive Steering Committee Meeting (RASG‐PA ESC/29) ICAO NACC Regional Office, Mexico City, Mexico, 29‐30 November 2017 Agenda Item 3: Items/Briefings of interest to the RASG‐PA ESC PROPOSAL TO AMEND ICAO FLIGHT DATA ANALYSIS PROGRAMME (FDAP) RECOMMENDATION AND STANDARD TO EXPAND AEROPLANES´ WEIGHT THRESHOLD (Presented by Flight Safety Foundation and supported by Airbus, ATR, Embraer, IATA, Brazil ANAC, ICAO SAM Office, and SRVSOP) EXECUTIVE SUMMARY The Flight Data Analysis Program (FDAP) working group comprised by representatives of Airbus, ATR, Embraer, IATA, Brazil ANAC, ICAO SAM Office, and SRVSOP, is in the process of preparing a proposal to expand the number of functional flight data analysis programs. It is anticipated that a greater number of Flight Data Analysis Programs will lead to significantly greater safety levels through analysis of critical event sets and incidents. Action: The FDAP working group is requesting support for greater implementation of FDAP/FDMP throughout the Pan American Regions and consideration of new ICAO standards through the actions outlined in Section 4 of this working paper. Strategic Safety Objectives: References: Annex 6 ‐ Operation of Aircraft, Part 1 sections as mentioned in this working paper RASG‐PA ESC/28 ‐ WP/09 presented at the ICAO SAM Regional Office, 4 to 5 May 2017. 1. Introduction 1.1 Flight Data Recorders have long been used as one of the most important tools for accident investigations such that the term “black box” and its recovery is well known beyond the aviation industry.
    [Show full text]
  • Flying Blind
    VAN ZORGE REPORT — FEBRUARY 8, 2007 AVIATION Flying blind s the top executives from nearly every major Indonesian airline gathered THE MEETING OF AIRLINE EXECUTIVE WAS around a table at the ministry of transportation in mid-January, a TENSE. A general feeling of irritability filled the air. The group rarely meets and certainly not on such short notice—a combination that led to a somewhat tense atmosphere, one executive at the meeting told the Report. Following the January 1 Adam Air crash, the country’s beleaguered THEY FELT IT WAS UNNECESSARY DESPITE transportation minister, Hatta Radjasa, had called the meeting to discuss the THE RECENT CRASH. country’s aviation safety procedures, which had fallen under heavy scrutiny in the wake of the recent disaster. “Some of them were grumbling,” the executive said. “They said that they knew perfectly well the government’s aviation safety procedures, and they didn’t need reminding.” Indeed, many of those aviation executives certainly have a very professional HOWEVER, ACCUSATIONS ARE RIFE THAT attitude toward air safety. But since the Adam Air tragedy, accusations have SAFETY MEASURES ARE LACKING. intensified that not all airlines in Indonesia have prioritised the safety of their passengers and crews. Some NGOs, DPR members and media outlets have recently questioned THE AVIATION INDUSTRY SEEMS TO BE TWO what they see as the development of a two-tier system within Indonesia’s TIERED IN INDONESIA. aviation industry. They say that many of the budget carriers are prioritising profit over safety while the more expensive carriers are doing a more professional job. However, the jury is still out on whether these budget carriers, which BUT THE JURY IS STILL OUT ON THE mushroomed after the industry was deregulated in the late 1990s, are operating BUDGET CARRIERS.
    [Show full text]
  • THE IMPACT of RESTRUCTURING on the AIRLINE PERFORMANCE: the Case of Garuda Indonesia
    Výskumné štúdie THE IMPACT OF RESTRUCTURING ON THE AIRLINE PERFORMANCE: The Case of Garuda Indonesia Roberto AKYUWEN ABSTRACT: Garuda Indonesia is an airline company owned by the Indonesian Government. The airline has been vastly deve- Dr. Roberto Akyuwen loped since being established in 1950. Remarkable growth has been achieved mainly due to the fact that in the Senior Lecturer early years there was minimal competition in the airline industry in Indonesia. Being the fi rst Indonesian airline, Finance Education and Training Center Yogyakarta Garuda Indonesia monopolised the commercial air transportation services. This situation allowed more than Ministry of Finance Republic Indonesia reasonable company performance for many years. However, since the government introduction of an open do- Jl. Solo Km 11 Kalasan, Sleman, Yogyakarta 55571 INDONESIA mestic airline industry in 1990, Garuda Indonesia started to face diffi culties. Garuda competed against a number Telp. 62-274-496219, Facs. 62-274-497235 of private airlines, which possessed expansive strategies in developing routes as well as increasing the number [email protected], [email protected] of aircraft. The performance of Garuda Indonesia gradually decreased to a low when operational profi t and cash fl ow reached negative fi gures during the period 1993 to 1997. Further, the seat load factor and on time perfor- Roberto Akyuwen was born in Ambon, Indonesia on 19 March, 1970. He obtained his doctorate degree with cum mance were also worsening. To overcome these problems, restructuring was fi rst undertaken during 1998 to laude in 2003 from the Doctorate Program in Economics, Gadjah Mada University Yogyakarta. Currently, he has 2001.
    [Show full text]
  • Lion Air Group Terms of Use As of 15 July, 2020 Terms of Use for Website And/Or Application
    Lion Air Group Terms of Use as of 15 July, 2020 Terms of Use for Website and/or Application Thank you for visiting lionair.co.id (the “Website”) or downloading the Lion Air application (“Application”). These terms of use (together with its amendments, supplements and/or modification shall be referred to as “Terms of Use”) constitute as an agreement between Users (“You”, “Your”, or “Yourself”) and Lion Air Group (including Batik Air, Lion Air, Wings Air, Malindo Air and Thai Lion Air, “We”, “Us” or “Our”). This Website is owned and operated by PT Lion Mentari (“Lion Air”), a limited liability company duly established and legally operating under the laws of the Republic of Indonesia and domiciled in DKI Jakarta, Indonesia. These Terms of Use govern Your access to or use of the Website and/or Application. Please read these Terms of Use and the Privacy Policy carefully as these contain important information about Your rights and obligations. We reserve the right to change, modify, add and/or delete any provision of these Terms of Use and the Privacy Policy, at any time, at Our sole discretion and without any prior notice to You. Changed provisions will become effective once posted on the Website and it is Your responsibility to read these Terms of Use and the Privacy Policy periodically. Your continued access to or use of the Website and/or Application after any change means You have accepted the changed provisions. If, at any time, You do not agree to any part of these Terms of Use and the Privacy Policy, please immediately cease to access or use the Website and/or Application.
    [Show full text]
  • Managementinnovation Strategy to Face the Competition of Domesticcommercial Flight Business in Indonesia Case Study: Garuda Indonesia Airline
    MANAGEMENTINNOVATION STRATEGY TO FACE THE COMPETITION OF DOMESTICCOMMERCIAL FLIGHT BUSINESS IN INDONESIA CASE STUDY: GARUDA INDONESIA AIRLINE S. RENDY ARDIANSYAH Department of Engineering Management, University of Birmingham, Birmingham, United Kingdom E-mail: [email protected] Abstract- Innovation is an essential part to be done bycompanies in order to survive for the tight competition in business industry. Being innovative does not just creating new product using the expertise of market researchers, and product developers. It also involves using capabilities of everyone in organisation to achieve the process that help new product to reach the market effectively and efficiently. Garuda Indonesiabecomes one of many companies that successfully innovate in their core business. They do a good innovation in their marketing strategy as well as in the company's management structure. In thispaper, a review of selected innovation strategy has been undertaken by Garuda Indonesia that can provide a competitive advantage and sustainability in the global market. Based on the literature review, a framework has been developed with key factors/enablers that determine the resilience and competitiveness of innovation strategy of Garuda Indonesia. This framework has been empirically studied by collecting data from annual report, and data from company. It involves a sample of competitor and provides further insight into the key characteristics associated with resilience and competitiveness of Garuda Indonesia airline that are influenced by advances
    [Show full text]
  • ASTRI ARICO PUNCE NIM. 150106122 Mahasiswa Fakultas Syari’Ah Dan Hukum Prodi Ilmu Hukum
    PERTANGGUNG JAWABAN PT. LION AIR TERHADAP PENUMPANG YANG MENGALAMI PENUNDAAN KEBERANGKATAN (DELAY) DITINJAU DARI UU NO. 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN SKRIPSI Diajukan Oleh : ASTRI ARICO PUNCE NIM. 150106122 Mahasiswa Fakultas Syari’ah dan Hukum Prodi Ilmu Hukum FAKULTAS SYARI’AH DAN HUKUM UNIVERSITAS ISLAM NEGERI AR-RANIRY BANDA ACEH 2019 M/1441 H PERTANGGUNGJAWABAN PT. LION AIR TERHADAP PENUMPANG YANG MENGALAMI PENUNDAAN KEBERANGKATAN (DELAY) DITINJAU DARI UU NO. 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN SKRIPSI Diajukan Kepada Fakultas Syari’ah dan Hukum Universitas Islam Negeri (UIN) Ar-Raniry Banda Aceh Sebagai Salah Satu Beban Studi Program Sarjana (S1) Dalam Ilmu Hukum Oleh: ASTRI ARICO PUNCE Mahsiswa Fakultas Syari’ah dan Hukum Prodi Ilmu Hukum NIM 150106122 Disetujui untuk Dimunaqasyahkan oleh: Pembimbing I, Pembimbing II, Dr. Ali Abubakar, M. Ag Iskandar, SH,. M.H NIP. 197101011996031003 NIP. 19720808200541001 ii PERTANGGUNGJAWABAN PT. LION AIR TERHADAP PENUMPANG YANG MENGALAMI PENUNDAAN KEBERANGKATAN (DELAY) DITINJAU DARI UU NO. 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN SKRIPSI Telah Diuji oleh Panitia Ujian Munaqasyah Skripsi Fakultas Syari’ah dan Hukum UIN Ar-Raniry dan Dinyatakan Lulus Serta Diterima Sebagai Salah Satu Beban Studi Program Sarjana (S-1) dalam Ilmu Hukum Pada Hari/ Tanggal: Selasa, 03 Desember 2019 M 06 Rabi’ul Akhir 1441 H di Darussalam, Banda Aceh Panitia Ujian Munaqasyah Skripsi: Ketua, Sekretaris, Dr. Ali Abubakar, M. Ag Iskandar, SH,. M.H NIP. 197101011996031003 NIP. 19720808200541001 Penguji I, Penguji II, Arifin Abdullah, S.HI., M.H Dr. Jamhir, S. Ag, M.Ag NIP. 198203212009121005 NIP. 197804212014111001 iii PERNYATAAN KEASLIAN KARYA ILMIAH Yang bertanda tangan di bawah ini: Nama : Astri Arico Punce NIM : 150106122 Prodi : Ilmu Hukum Fakultas : Fakultas Syari’ah dan Hukum UIN Ar-Raniry Dengan ini menyatakan bahwa dalam menulis skripsi ini, saya: 1.
    [Show full text]
  • Indonesia Situation Update 181008
    Airport Palu Situation Report (updated on 07 Oct 2018) Airport Name • Mutiara Sis Al Jufri Airport (ICAO: WAFF, IATA: PLW) Location • Palu, 0° 55ʹ 7ʺ S, 119° 54ʹ 35ʺ O (Link to dashboard only for PLW: https://share.geckoboard.com/dashboards/VZAL6D27U2ETHE6H ) Airport Focal Point • Mr Novy Pantaryanto, General Manager Makasar ATM, designated emergency coordinator Military Task Force • Col. Bambang Sadewo/ LtCol Sugeng Operational Status • 2000m of the usual 2300m runway length useable, serviceable for MTOW 78.000 kg, MLW 63.000 kg aircraft at PLW, • Operating hours start at 06.00 until 18.00 WITA (AirNav personnel are ready to serve 24 hours if there is a flight request outside operating hours utilized emergency communication equipment, mobile tower control has been set up will be ready to operate within 2 days) • Jet A1 is available and served by Pertamina with current stock available for next 14 days, new supply will arrived ASAP through Donggala Corridor. • Congestions at airport since commercial flight is resumed, most of relief aid has been off loaded at side of the ramp for international military aircraft without handed over copy of air cargo manifest to ERAT team on ground needs to get more link up regarding tasking, coordination and in coming documentation manifest cargo with BPN Hub coordinator(BNPB and Military task force) , TNI/Indonesia Police aircraft is control and handling for offloaded by military task force. • Ramp construction work has been held after earthquake and tsunami disaster. Operational Status (Addition) • B733F, Antonov 12 chartered BPN-PLW-BPN, • Indonesia Military/Police aircraft/helicopter and International military aircraft has been operated from BPN-PLW-BPN, • MAF operated BPN-PLW-BPN and Helivida operated to Sigi and West Donggala by request, flight clearance arranged by them with coordinate with BNPB and Military task force since their domestic operator at PLW.
    [Show full text]