Yearbook 2010
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YEARBOOK 2010 Veolia Transport 36-38, avenue Kléber 75116 Paris Cedex, France Tel.: +33 (0)1 71 75 00 00 www.veolia-transport.com VEOL_1104376_RA_TRANSPORT_COUV_GB.indd couv4-couv1 16/05/11 11:09:15 VEOL_1104376_RA_TRANSPORT_COUV_GB.indd couv2-couv3 16/05/11 11:09:15 SET THE STANDARD for managing safe and sustainable mobility solutions. As the leading private operator of public passenger transportation and a global benchmark, Veolia Transport helps public authorities manage their mobility services. Our industrial expertise in intelligent transportation systems means we can design, organize and manage sustainable mobility in the most complex urban and regional configurations. Our multimodal solutions, which include trains, metro systems, light rail, buses, coaches, bicycles, car-sharing, taxis, ferries and more, make travel easier while keeping costs under control. They ensure quality service in large cities and low-density areas alike, and offer diversity in transportation modes so that every destination is served. By adapting our services to changing lifestyles, we improve passenger comfort and the ease and reliability of travel, while contributing to regional economic growth that is respectful of the environment. 1 VEOL_1104376_RA_TRANSPORT2010_GB.indd 1 24/05/11 10:55:45 Strong growth is expected in the rail transportation sector, due to the opening up of European markets and an increase in public-private partnership (PPP) projects in North America and Asia. 2 Veolia Transport VEOL_1104376_RA_TRANSPORT2010_GB.indd 2 24/05/11 10:55:45 Information technologies are the new tools for innovative and sustainable mobility, offering on-line payment, smartcard ticketing, real-time information, and more. 3 VEOL_1104376_RA_TRANSPORT2010_GB.indd 3 24/05/11 10:55:45 A momentous year in 2010 March 3, 2011 is a date to be remembered in the annals of public transportation. It was on that day that a new company was born from the combination of Veolia Transport and Transdev, forming the world’s biggest operator of public transportation systems and services. But more than its size, the new company is remarkable for its vision; with the DNA inherited from its distinguished shareholders, Veolia Environnement and Caisse des Dépôts, it is equipped from Editorial the start with the ability to tackle the major transformations in its sector with confidence. Antoine Frérot, First among these are the transformations in passenger transportation. Satisfying Chairman and increasing demand for travel is no longer enough; understanding is needed —understanding of the new lifestyles of people in this rapidly changing world, Chief Executive Officer understanding of how the information technologies and the legitimate desire to safeguard the environment come together to form a new type of transportation. of Veolia Environnement It is out of this understanding that ambitious transportation solutions will arise, seamless and adapted to the diversity of urban lifestyles. These are solutions in which new mobility ecosystems will be superimposed on the sustainable development of cities and regions. With such a tall order, a passion for technological innovation must serve to protect our planet’s equilibriums and further its inhabitants’ aspirations. The new company is a direct heir of its parents’ capacities for understanding and of their expertise in these spheres. 4 Veolia Transport VEOL_1104376_RA_TRANSPORT2010_GB.indd 4 24/05/11 10:55:45 Veolia Transport in 2010 €5.77 billion IN REVENUE Transformations are also occurring in the markets. Besides more rapid urbanization, we are seeing the consolidation of transportation players worldwide. The result is heightened competition, and it is important to reach the critical size needed to design tailor-made systems from basic mass-produced modules. 27 countries WHERE WE OPERATE Here, too, the new player inherits an impressive range of transportation modes, the advantage of experience gained in 28 countries around the world, and unrivaled strength in innovation and investment. It will put that power and intelligence to work for public authorities and transform their vision 80,756 of mobility into projects, and those projects into reality. EMPLOYEES WORLDWIDE A page was turned in Veolia Transport’s history in 2010, but a new chapter began with the creation of Veolia Transdev. This annual report is therefore deliberately brief. That is not because of a lack of events as 2010 saw many of our contracts 2.54 billion renewed, along with many industrial and commercial successes. TRIPS PER YEAR* It is because the shortest messages are usually the strongest. The financial discipline of the entire Veolia Environnement group and the dedication of the whole company returned very good results for Veolia Transport. So, rather than 38,137 a final tally, this document draws a picture of the future. It shows the fine work VEHICLES** done by our people through outstanding commercial successes and examples of totally customer-focused innovations. At the end of a year devoted to building Veolia Environnement’s new foundations, SERVING I want to express my warmest gratitude to all of Veolia Transport’s employees 5,000 for their unflagging energy, without which this new company could not have seen PUBLIC AUTHORITIES WORLDWIDE the light of day. They can now all count on the support of Veolia Environnement and Caisse des Dépôts in achieving our shared ambition: to set the global standard in sustainable mobility that meets the new expectations of passengers and regional authorities. 3.5 million METRIC TONS OF GROSS CO2 AVOIDED * Excluding subcontracted service and Eurolines, VE Airport, SuperShuttle, Israel. ** Scope does not include Eurolines, VE Airport, SuperShuttle, Israel. 5 VEOL_1104376_RA_TRANSPORT2010_GB.indd 5 24/05/11 10:55:45 Our locations Europe (excluding France and Germany) 20,939 employees North America Current contracts include Barcelona, Bilbao, 15,472 Dublin, Norrköping, Limburg, Prague, etc. employees Current contracts include Baltimore, Boston, Las Vegas, Germany Miami, New Orleans, Phoenix, Toronto, Montreal, etc. 4,574 employees Current contracts include Lower Saxony, Bavaria, North Rhine-Westphalia, Rhineland-Palatinate, etc. France 31,026 employees Current contracts include Béziers, Nancy, Nice, Rouen, Saint-Étienne, etc. Middle East & North Africa South America 4,200 employees 1,037 employees Current contracts include Bogotá, Santiago, etc. Asia-Pacific 3,508 employees Current contracts include Auckland, Hong Kong, Jiangsu, Mumbai, Perth, Seoul, Sydney, etc. Veolia Transport has 80,756 employees and operations in 27 countries Australia / Belgium / Canada / Chile / China / Colombia / Croatia / Czech Republic / Finland / France / Germany / India / Ireland / Israel / Morocco / Netherlands / New Zealand / Norway / Poland / Serbia / Slovakia / Slovenia / South Korea / Spain / Sweden / Switzerland / United States. 6 Veolia Transport VEOL_1104376_RA_TRANSPORT2010_GB.indd 6 24/05/11 10:55:45 VEOLIA TRANSPORT’S PERFORMANCE ECONOMIC QUALITY 35.1% +9.45% more journeys 75 ISO 9001 certificates. (compared with 2009). Line 1 of the Mumbai metro in India obtained 15% of revenue generated by rail preoperational ISO 9001: 2008 certification. activity with a contribution of 20% 25% decrease in complaints about the expected in the medium term. Tempe, Arizona, bus service compared 19.4% with 2009 thanks to the Service Excellence Veolia Transport’s international coach Team (SET). transportation subsidiary, Eurolines, serves1,200 destinations on France: 44 networks awarded the FACE label (fundamentals, continuous 17.3% routes in Europe. 500 improvement, and excellence). France SuperShuttle serves airports in over 38 Northern Europe 50 cities in the United States, France ENVIRONMENT North America and Sweden. 14.6% Environmental Management System (EMS) Central Europe/Germany deployed in all the countries where Asia-Pacific OPERATIONAL Veolia Transport operates. 6.2% Rest of the world 4.7% SuperShuttle: 86% customers satisfied/ 23 ISO 14001 certifications. 2.7% Other activities very satisfied and 85% willing to 61% of our drivers have received training recommend. in eco-driving. REVENUE BREAKDOWN BY GEOGRAPHIC AREA 93% overall passenger satisfaction on Line 9 of the Seoul metro, South Korea. SAFETY +14% rise in ridership in 31% of training budget allocated to New Zealand compared with 2009 safety. (9 million trips a year). In Charleston, South Carolina, the DRIVE 99% on-time performance for program improved the Safety Culture Index 2010 revenue of ToD services in San Francisco, California. by 48%. Valence, France: increase 8% Objective: of Veolia Transport in ridership in one year. 100% systems in France will obtain quality certification by end-2012 and safety €5.77 billion certification by end-2013. 7 VEOL_1104376_RA_TRANSPORT2010_GB.indd 7 24/05/11 10:55:48 Key events in 2010 NEW CONTRACTS France subsidiary, won the France and implement the ticketing operate, manage and for the bus system for Seven-year contract for contract for passenger Launch in the Oise service, multimodal maintain its bus system. the Sophia-Antipolis the management and and crew transportation department of a 12-year information, the bus station It will be the largest operating urban area in the South operation of the Bayonne to New York’s three public-private partnership and a mobility center. contract in this part of Arizona of France. urban area’s bus system. airports, and for the for the development of an and one of the biggest of its Continental Airlines integrated