sign in sign up
<<
Home , Auerbach (Vogtland), NordWestBahn, Transdev, Transdev Auckland, Transdev Wellington, UL (Sweden)

PORTFOLIO OF EXPERTISE Passenger rail Connecting new lines, together.

Drawing from our long experience as a multimodal operator, we look forward to assisting you with the construction and optimization of your mobility systems and services.

Our ambition is to develop with you, in a genuine spirit of partnership, customized, safe, effective and responsible transit solutions that are adapted to your needs and constraints and closely in tune with customer expectations.

The mobility of the future will be personalized, autonomous, connected and electric. This is our firm belief. Innovation is at the heart of our approach, in order to constantly improve the performance of public transportation services and make the promise of “new mobilities” a reality, for everyone.

As well as uncompromising safety, which is our credo, our overriding concern is the satisfaction of our customers and the quality of their experience. Every team member in the group engages on a daily basis to meet these challenges and implement solutions both for today and for the future.

Thierry Mallet Chief Executive Officer Operating integrated rail services worldwide

Escalating fuel prices, population growth and This market growth requires a range of new rail substantial traffic congestion are increasingly causing developments and service upgrades to meet future city planners to look toward integrated rail services for a demands including new high-speed railways, transitioning solution. These railway solutions, connected to a multitude from Diesel Multiple Units (DMUs) to electrification and of other modes of public transportation, are made up of a capacity enhancements, particularly for . diversity of passenger rail services including: > Commuter rail – connecting downtowns with Irrespective of the type of passenger rail service, today’s suburban areas. customers seek a comfortable, accessible and dependable experience with short travel and waiting times. For rail > – contracted rail services connecting large, operators, this means delivering reliable, frequent and medium-sized and small cities. interconnected services with high onboard comfort and > Long-distance rail – services operating long- quality amenities such as Wi-Fi, electrical outlets, work distance to connect across regions and cross borders. spaces and comfortable seating.

Current international trends indicate that passenger Market liberalization and competitive procurement numbers have entered a substantial growth period in major opportunities foster quality of service and superior cities in Europe, and also in certain American performance as they it combine the goal-setting and cities. Overall, short-distance rail travel currently accounts oversight of public authorities with the efficiency and for around 90% of total passenger volume across Europe, innovation of private enterprises. It is a successful however it accounts for 60% when looking at passenger partnership model because it brings forth the respective kilometers. At the same time, long-distance travel is strengths of the private and public sectors to respond to undergoing a slow but steady growth over the past decade. the added pressure on quality and performance.

Transdev is a well-positioned and experienced partner for integrated high quality rail services. With over 150 million rail passengers per year, we serve people on the move through an innovative approach to mobility. Our implementation and operation of integrated rail solutions connect people, communities and regions, ensuring a sustainable future for all. Good reasons to choose

PARTNERSHIP TRAINING In it together Investing in people

Political decision-makers are confronted by several With the help of a network of training centers challenges due to traffic congestion and other worldwide, Transdev provides a collaborative, environmental issues. The emergence of regions as values-based work environment in which employees a leading political force in transportation policy is also receive initial and recurrent training. In 2017 over a reason for Transdev to help develop new partnerships 107,000 training sessions took place, totalling almost with providers of engineering services, infrastructure, 2 million training hours out of which 18% were rolling stock, and digital services. dedicated to safety. Rail employees receive specialized We are here to transform your ambitions into everyday theoretical and practical training supported by train performance. We can advise you about rail system design, driving simulators to ensure their continued ability to infrastructure maintenance, customer experience, and effectively and safely perform in their role. more.

CUSTOMER CARE ENVIRONMENT A rail passenger focus We measure and track our impact

Customers want to get where they are going quickly, Managing our clients’ assets in a low-carbon economy is a comfortably, and safely. In order to provide a high quality reality we meet on a daily basis. Transdev has an industry- leading of service, we regularly train our employees and measure environmental management system which ensures that we customer satisfaction through surveys devised especially meet and exceed all regulatory requirements. We measure our for rail services. Going for Care – Transdev's customer emissions and our carbon footprint, and are implementing care program – provides our staff with the skills and tools aggressive programs to reduce both, by testing new locomotives to understand customer needs and how to deliver an and driving techniques that are more environmentally friendly. outstanding customer experience. Through LISTEN, our In , New Zealand, we have a carbon calculator on our proprietary customer feedback program, we respond website to show our customers how their rail journey benefits and act on service complaints or comments. We improve the environment compared to a car journey over the same communication with customers throughout their trip, distance. Our trains in are equipped with onboard delivering real-time information through mobile devices real-time reporting programs that help drivers to implement and onboard signage. eco-driving techniques while increasing train punctuality and reducing paperwork. We employ green methods of doing our jobs in our rail offices, rail stations and rail shops. Good reasons to choose Transdev

TRANSPARENCY RIDERSHIP Reporting performance We fill empty seats

We are always open with our operations and our We have pioneered in ridership growth efforts around the data. We operate best when we can share what we do world. In Sweden, our commercial line linking Malmö and and how we do it with our clients. In order to do so, has experienced a large increase in ridership: +73% we have developed a comprehensive performance passengers between 2011 and 2017. In Auckland, New Zealand reporting system with clear and simple dashboards rail travel has more than tripled in the decade we have been that are available in real time. operating there. Targeted marketing campaigns developed by international and domestic marketing teams have delivered special benefits to specific customer segments, attracted more customers and has generated more revenue. We know how to build integrated systems where connect efficiently with trains, building ridership through reduced journey times and smooth connecting services.

SAFETY EXPERTISE Our credo – Uncompromising safety We know rail

Maintaining the safety of our employees and customers is the As one of the world’s largest private operators most important thing we do every day. We measure, analyze, of commuter and regional rail services with over and communicate, without exception, using our Group Safety 150 million rail passengers per year, as well as subways Management System. We audit and continually challenge and systems, we have the expertise and the ourselves. We rely on a team of global experts and national experience. Our roots are deep in the rail industry, safety managers who constantly expand our knowledge base having both launched brand new systems and taken in areas such as security, reduction of employee and passenger over existing ones on three continents. Every day, injuries, training of staff, regulation and procedure control. Transdev teams manage, drive, maintain and dispatch We deliver proprietary programs and trainings for enhancing thousands of trains. They sometimes also manage and a safety culture. For example, in 2017 we launched a safety maintain the infrastructure they run on. Professional training for managers (1 hour e-learning course) completed planning tools allow us to make the vehicle and the in May 2018 throughout all Transdev's Countries (more than roster very productive. All of that know-how will be 3,500 managers). Our credo, Uncompromising safety, is our focused on enhancing your rail services. commitment to a safety culture which makes safe and secure operations the top-of-mind priority for each employee. Rail from A to Z To get a train to a platform at a specified time is the product of a complex set of interdependent processes that goes beyond the operating system. Mastery of all aspects of these intricate and comprehensive sequences is what distinguishes Transdev’s rail services.

Through its subsidiary Transamo in France, Transdev pos- consisting of over 624 km of track, structures and rights-of- sess the in-depth knowledge of projects and systems over way. Leveraging experienced track engineers, civil engineers their entire lifecycle. This know-how includes transport and construction teams, we develop long-term relationships planning and feasibility studies, technical expertise (rolling through ongoing planning and maintenance solutions. stock, depots, safety, ticketing and information systems, as- sets management and operation) and project management. Our expertise in multimodality is an asset: we integrate our rail services with other modes of transportation to We work as a trusted partner with local governments provide a seamless travel experience. In Malmö, Sweden, and public-sector bodies to assist with design and we operate effective, integrated urban and inter-city train, project execution pertaining to engineering, financial, and coach services.To ensure a perfect connectivity administrative and operability aspects. In Mulhouse, Transdev also manages multimodal transit hubs and Park France, Transamo assisted in implementing the first & Ride facilities.

interconnected -train service in the country, Transdev has the experience to know how this all fits inaugurated in 2010. together, from A to Z. Whether we only have responsibility for one or two components of a rail system, contribute Through VTMI, our North American subsidiary, we provide to the delivery of major upgrades or manage an entire an integrated collection of railroad maintenance, project integrated regional transportation system, we have a oversight, and construction services. successful track record of collaboration and partnership Since 2009 we provide maintenance services for Southern with other operators and contractors. California Regional Rail Authority of 5 different subdivisions

At Transdev, we are committed to the belief that rail is the future. Opportunities for new rail services, extensions and upgrades such as electrification of existing systems are emerging worldwide. Whether it is commuter, regional or long-distance services, cities and regions see trains as the route to mobility: key to ensuring economic, environmental and social vitality. Our ambition :

To be the trusted partner of our clients and customers by pioneering in mobility. www.transdev.com Group Department Client

GB 04/2018 – Photos : Photothèque Transdev – Création : – Réalisation : AS Multimedia Lyon – FRANCE Rhônexpress – A tram-train link between the city and the world

Lyon

CONTRACT FACTS Context Objectives TRANSIT AUTHORITY Lyon, a metropolitan area of 1.35 million people at > Create a flexible, innovative public-private SYTRAL – Lyon Metropolitan Area the heart of a major tourist and economic region, partnership. Transport Authority was seeking to improve transfers to and from Lyon > Deploy a fast, efficient and attractive transfer Saint Exupéry international airport. There was also solution by choosing the tram-train. OPERATOR a crucial need to relieve pressure on Lyon’s central > Draw on Transdev’s expertise in design, Transdev train station by encouraging passengers to access construction, operation and customer focus. CONSORTIUM regional and national rail links directly from the 28% Transdev airport’s high-speed train station. 35% VINCI 37% Caisse des Dépôts Transdev’s answer CONTRACT START August 2010 A creative transportation solution > The stops along the line offer easy transfer to CONTRACT DURATION The Rhônexpress tram-train is France’s first express high-speed rail, bus, metro, light rail and air travel. 30 years rail service directly linking a city center to an 67% of customers connect to other modes of airport. As a “train” it features high commercial transportation; MANAGED ACTIVITIES > Tickets are available on board, from ticket Project development speed (up to 100 km/hr) while as a “tram” it can Operation and take advantage of the existing urban light rail vending machines at the stops, via the mobile maintenance network to reach the city center. application, conventional website or from one Customer service of the many retail partners; Ticketing Result: The 22 km link required only 7 km of new Marketing and sales track construction. The airport link shares the > A variety of additional services is available control center with the urban light rail system. on board, including taxi reservations, online newspapers and magazines, books, information Key figures Integrated coordination of public transit about events, and the Lyon City Card. SYSTEM Some segments of the track are shared by the Customer focus 22 km of track urban light rail system and the Rhônexpress tram- 4 stations train. A joint traffic control center regulates the > A Rhônexpress representative is always on board. operation of the two systems to: SERVICE > LISTEN, the Transdev program for efficiently 7 days a week from 5 a.m. > Coordinate departures of both lines. managing customer feedback has been deployed till midnight > Manage three passing areas in each direction to to address efficiently passenger concerns. Every 15 min. during peak > The Transdev “Effort Score” methodology has hours (6 a.m. – 9 p.m.) overtake the urban light rail vehicles. Every 30 min. off-peak been deployed in 2015 to assess ease in traveling. Comfort and convenience Real-time passenger information RIDERSHIP Passenger needs were taken into account when 3,600 trips/day designing each aspect of the service: > Display screens on board enable passengers to VEHICLES > Departures every 15 minutes between 6 a.m. and keep track of departures and arrivals of high-speed 6 Stadler Tango vehicles 9 p.m. The last departure is guaranteed, even in the trains and flights in real time. with a maximum speed event of flight delays; > Passengers can receive SMS alerts in the event of of 100 km/hr incidents or traffic disruptions. > Vehicles are specially equipped for airport STAFF travelers offering comfortable seats, free wifi, 76 employees power outlets for charging laptops and mobile devices, luggage racks, and tables;

Results > High rate of statisfaction: 95% > 34% ridership increase from 2011-2017 reaching 1.39 million customers per year > 7,500 trips/day during the peak of the Lyon Festival of Lights. Mulhouse – FRANCE Soléa An innovative tram-train solution

Mulhouse

CONTRACT FACTS Context Objectives TRANSIT AUTHORITY The Thur Valley in southern Alsace is the focal point > Open up a new corridor for rapid, integrated M2A Mulhouse Alsace conurbation of many remote towns and villages in the region. transit with intermodal connections linking Grand Est Region Before 2011 road traffic there was highly congested residential zones, small local businesses and and daily commuters working in the Mulhouse the natural beauty of the Vosges regional park. OPERATOR metropolitan area accounted for 80% of it. > Optimize use of the existing rail network Soléa, a semi-public The local authorities set an ambitious goal: undertaking to reduce costs for the local authorities and to implement an effective, high performance introduce new synergies in the areas of pricing, ACTIVITIES MANAGED transit solution that would connect and revitalize operations and energy. valley communities, businesses and services while Tram-train > Reduce road congestion and improve Urban transit system reducing gridlock and C02 emissions. (bus and light rail) environmental performance. Transdev (80%) Contract SMTP Transdev’s answer France’s first interconnected tram-train 6,500 highschool students now have access Key figures The project featured many technical and to the tram-train at the Thann stop at one 33 municipalities + contractual innovations and each partner helped end of the line, and the other end now 252,000 inhabitants to make it a success. The regional and municipal serves 6,000 university students and close served authorities brought vision and support to the table. to 700 businesses in the town center. The solution is intermodal and includes: SYSTEM Transdev worked closely with partners like public 1 tram-train line rail operator SNCF mobilités, the rail infrastructure > 600 new parking spaces and 250 secure 21 km of track manager SNCF Réseau, and power utility EDF, bike parking spaces; 11 stations as well as technical experts from its subsidiary > 11 stops connected directly to the light rail Transamo, a consulting and engineering firm SERVICE system; 73 full journeys per day involved from the preliminary design phase onward. > The launch of a third light rail line and the > Transamo, responsible for technical development reorganization of three bus lines to facilitate KILOMETERS TRAVELED and the operational success of the light rail system, 0.47 million km/year connections with the urban transit system; was entrusted with the design work, drafting the > Links with the regional and national rail VEHICLES operating procedures and integrating the urban networks, including high-speed trains. 12 -trains, each transit infrastructure and the rail network. with a maximum speed > Soléa’s training instructors and drivers teamed up Convenient, multimodal tickets of 100 km/hr and a capacity of 230 riders. with their SNCF counterparts to ensure full compliance It is now possible to ride the entire urban with train/light rail driving procedures and to co- transit system on a single ticket. The various STAFF (tram-train) supervise operations from two control centers. tickets on offer – ranging from one-way to 27 employees including a monthly subscription – can be purchased 15 drivers > Transdev and EDF jointly developed an energy program called «Équilibre» to power the light at ticket vending machines, Soléa branch rail and tram-train system with electricity from offices or approved ticket retailers. Our renewable sources. offer is part of the innovative Mobility Account deployed at urban level, giving Developing mobility access to passengers to bike sharing, car Adding only four kilometers of tram-train sharing and parking services with a single track has created new links. An additional user account.

ResultS

> CO 2 emissions reduced by about 5,200 metric tons a year. > 500,000 passengers in 2017. > On-time performance of more than 98% for the first year of operation. > 25% reduction in travel time for students commuting to/from Thann and the university in the center of town. Skåne – SWEDEN Öresundstågen –The largest binational commuter rail system in Europe

Skåne

CONTRACT FACTS Context Objectives TRANSIT AUTHORITY Öresundstågen is one of the most complex commuter Öresundståg AB was created by the Öresundståg AB rail networks in northern Europe serving two countries 6 regional transit authorities, Blekingetrafiken, OPERATOR (Denmark and Sweden) and the larger cities in the Hallandstrafiken, Kalmar Länstrafik, Länstrafiken Transdev Sverige AB region including Copenhagen, Malmö, , Kronoberg, Skånetrafiken, and Västtrafik, to: Karlskrona and Kalmar. The operation is divided in two contract START > Facilitate cross-regional commuting; parts between the countries: in Denmark service is 2011 > Coordinate planning, maintenance, quality, provided by the Danish Railways (DSB), while in Sweden (renewed in 2014) sales and marketing for the complete the service is coordinated by a regional transit authority Öresundståg’s system; ACTIVITIES MANAGED and operated by Transdev. The rail-link serves as an Operational Control important connector of the transnational metropolitan > Deliver high quality to passengers, something Center Copenhagen – Malmö area, a strategic hub for economic that is reflected in the contract with the Operations (train operator. engineers and onboard development in Scandinavia. staff) Transdev’s answer Key figures A complex and high-density commuter rail service > Service trainings for all staff onboard has been SYSTEM delivered. 840 km of track (one way) High quality and continuous improvement are 54 stations key for Transdev. The contract with Öresundståg Ensuring operational performance 38 towns AB includes incentives relating to customer satisfaction, punctuality, and replacements services. SERVICE > Plans to minimize disturbances. This has been a 3 main connections Penalties are stipulated in case Transdev fails to real challenge during 2016 and it still does to some Copenhagen/Malmö – deliver, e.g. cancelations, wrong information, extent, due to the border and ID controls between Gothenburg, Kalmar, wrong number of staff on board or missing reports. Denmark and Sweden. Border controls are still and Karlskrona Yearly audits are also done by Öresundståg on carried out on the first stop in Sweden, which can RIDERSHIP how well Transdev manages internal processes and cause trains to be up to 6-7 minutes late in the 25 million travels/year operations. northern direction. This is done in accordance with the SIQ model, > Works with SMART driving – a program for KILOMETERS TRAVELED a customer-focused quality model that was also 12.2 million train km/year applied for the tender evaluation. Penalties are eco-driving reducing energy consumption and at issued in case deviations to the model are detected. the same time increasing passenger comfort and VEHICLES reducing stress from drivers. 111 (X31 Bombardier) Delivering a positive passenger experience > Conducts internal audits to secure that all STAFF > A customer satisfaction survey is conducted processes are followed. 540 employees twice a year, in addition to the PTA measurements. > Provides replacement services through > Focus has been made on the daily cleaning of the Bussakuten, a specialized Transdev Sweden vehicles. business unit. > Regular “Meet Öresundståg” sessions are organized > Engages and encourages staff members in providing giving passengers a chance to talk directly to the fresh ideas to the management through Innov’box, a operator and the PTA. Transdev´s platform for idea generation.

Results > Customer Satisfaction 2017 of 7.12, against 6.77 in 2011 at the contract’s transition. > Other aspects show their highest points in 2017 since the beginning of surveys since 2009: satisfaction with onboard staff: 7.82 vs 7.54 in 2011; satisfaction with passenger information: 7.0 vs 6.57 in 2011; satisfaction with punctuality: 6.89 vs 6.18 in 2011. > On-time performance 2017: 89.93%. Malmö – Stockholm – SWEDEN Snälltåget – First private long-distance train service in Sweden

Stockholm Malmö

CONTRACT FACTS Context Objectives TRANSIT AUTHORITY The Malmö-Stockholm long-distance rail service, Snälltåget, is Provide a pleasant travel experience None; operated under full commercial risk. operated entirely on ticket revenues and does not receive any that offers value for money. This subsidies from the government. Transdev is the first operator requires: OPERATOR that has taken advantage of the opportunity to run rail services > A cost-effective organization; Transdev Sverige AB at full commercial risk when the Swedish railway market was > A traffic planning that maximizes the partially deregulated on July 1st, 2007. Ever since then, Transdev OPERATION START capacity of each departure; 2007 has taken steps at the same pace as the market opened up, running night trains, weekend trains and, since 2010, daily > Increase ridership, develop the trains. Transdev is fully responsible for setting prices, traffic customer offer with better comfort Key figures scheduling, onboard service, customer service, marketing and and more departures; NETWORK promotion activities, and everything related to operational + Maintain a customer satisfaction 1,850 km of track production planning to ensure traffic service delivery. level above 85%. 15 stations Service Transdev’s answer 4-8 departures/day > Offer good value for money and a pleasant travel > Seat is guaranteed; the possibility to choose RIDERSHIP experience through customer-oriented onboard seating via the webpage is also provided. 700,000 passengers/year staff. > During winter season Snälltåget offers night KILOMETERS TRAVELED > Since Snälltåget started with daily departures on trains from Malmö via Stockholm to the ski 1.2 million km/year the Malmö-Stockholm line, the average ticket price resorts Åre and Vemdalen in the north of VEHICLES on the route has decreased, directly benefiting all Sweden. train travelers. 5 electric locomotives, > During spring and summer, Snälltåget also 53 coaches > The trains have charming restaurant wagons 2 restaurant coaches runs from Malmö to , , offering a where meals are served on crockery at the table. unique travel experience, as part of the journey STAFF > Snälltåget offers free wifi and possibility to charge involves the train crossing the Baltic Sea onboard 55 employees mobiles and computers. a between Trelleborg and Sassnitz. > Possibility to book your own compartment. > In 2017 Snälltåget launched newly refurbished > Easy and customer-adapted booking site, on the wagons between Stockholm and Malmö in order web or on mobile. to offer increased comfort to the travelers.

REsults > 50% ridership increase 2011 to 2015. > Over 90% percent of tickets are bought online. > 90% satisfaction rate. Upptåget – SWEDEN Regional Rail – One of the most dynamic regional train network in Sweden

Sweden

CONTRACT FACTS Context Objectives TRANSIT AUTHORITY The Upptåget regional train network is one of the most dynamic > Increasing ridership: the contract UL in Sweden. Upptåget goes through the Uppsala region, and with UL includes incentives on OPERATOR continues to Upplands Väsby in the Stockholm region and Gävle increase in the number of travelers, Transdev in Gävleborgs region. Since its creation in August 1991, Upptåget with a clear objective for Uppsala has never stopped growing. In 2012 the new line Uppsala-Sala region of doubling the number of OPERATION START 2017 was opened and in 2017 a double track tunnel was opened in passengers in the Uppsala in order to increase the passenger train capacity in the network by 2020 with a contribution Key figures region. Sign of the good health of the network, UL, the Public from Upptåget. Transport Authority in the Uppsala region, decided to invest in > Joining forces to turn ambition into NETWORK 8 new double-decker trains produced by the Swiss company 205 km of track reality: a strong cooperation between 19 stations Stadler, which will be progressively integrated into the traffic the UL and Transdev was made from the end of 2019. Upptåget is also one of the fastest regional possible in recent years to expand SERVICE train in Sweden. On some sections of track, trains can reach 200 the transport supply and to deliver a 2 main connections from km/h. Transdev took over the activity and operates Upptåget positive passenger experience. Uppsala to Sala and / since September 2017. Gävle RIDERSHIP 4,3 million Transdev’s answer passengers/year High quality operation been made possible due to a local team with both KILOMETERS TRAVELED the history and the knowledge of Upptåget as well 3,8 million km/year > Thanks to a close and strong collaboration with as strong and clear prerogatives. Transdev was able Public Transit Authority (UL), Transdev has been to bring initiatives to UL that fit their needs and VEHICLES able to be proactive and provide a complete 15 (11 X50 and 4 X11) expectations. solution. > Since March 2018, the TD app Transdev STAFF A close and strong collaboration with Public 124 employees MinArbetsdag helps train drivers and train Transport Authority (UL) having a proactive attendants to see all information they need about approach and providing a complete solution. their working hours, working teams and also about Transdev has regular contact and good relations the train they will operate. This app simplifies with UL and every other stakeholders involved in Transdev’s employees daily work. the train operation, from the maintenance to the > in Autumn 2018, Transdev will introduce smart- infrastructure. driving, a program for eco-driving reducing energy > Transdev to proactively suggest innovations to UL consumption and at the same time increasing that fit to their needs and expectations. passenger comfort and reducing stress from > The quality of the partnership with the PTA has drivers.

REsults > Overall Customer Satisfaction 9,0/10 in 2017 (Onboard staff: 9,2 / Punctuality One-time performance: 95% / Delivery from maintenance: 99,9%). > A booming ridership -Each year, 10 to 15% more travelers choose Upptåget. - From 600 000 passengers in the first years to 4,3 million passengers in 2017. Bavaria – GERMANY Regional Express - Meridian Customer Service Excellence

Munich

CONTRACT FACTS Context Objectives TRANSIT AUTHORITY The GmbH started A necessary revitalization of this southern German BEG (Bayerische Eisenbahngesellschaft) operations for the so-called “E-Netz Rosenheim” in railway network by setting a number of ambitious Bavaria on the 15th of December 2013 by introducing goals: OPERATOR the new brand Meridian. Three lines originating > Increase departure frequency and improve Bayerische Oberlandbahn in Munich serve the main cities in the region GmbH customer service quality especially pertaining Salzburg, Kufstein, Holzkirchen and Rosenheim, to onboard comfort and information; and over 30 stations along the lines improving CONTRACT START > Improved capacity and times of departure; 2013 regional connections and development. > Introduce a new brand and build a solid reputation; CONTRACT DURATION > Utilize innovative and efficient sales channels. 12 years

Key figures Transdev’s answer SYSTEM An improved service quality Innovative and strong sales channels 3 lines 261 km of track > 50% more frequent and regular departures. > Variety of different sales channels to provide 41 stations > Access to a greater number of stations, most several possibilities for ticket sales (ticket vending RIDERSHIP notably in major cities and touristic areas. machines, online, on board, customer centers, and partners). 15 million passengers/year > Improved connections with the introduction of non-stop express trains. > 68 ticket vending machines with an easy to use KILOMETERS TRAVELED user-interface developed by external consultants 4.8 million km/year > Extensive customer service training for all placed at every station along the network. employees. VEHICLES > Strong customer commitment with 10 sales > More spacious and well-lit onboard 35 FLIRT electrical multiple offices and onboard staff, and a Customer Service units compartments. Center open 24/7. > A variety of customer amenities including STAFF > Co-operation with other operators such as onboard service areas, space for luggage, strollers 180 employees DB AG, ÖBB, SVV and MVV to meet needs and bicycles, and the ability to reserve seats. regarding ticket products and prices. A greater amount of capacity > Focused marketing actions to approach high > 35 modern electrical multiple FLIRT units. revenue target groups through multiple channels. > 7 three-car units, 59 meters long with 158 seats. > 28 six-car units, 107 meters long with 333 seats. > Maximum of three attached vehicles (total of 999 seats).

REsults > 90.5% on-time performance in 2017. > Improved satisfaction: on a scale of 1 to 5 (1 being «Excellent») - overall customer satisfaction has reached a score of 3.2, - staff friendliness has reached a top score of 2.9 – GERMANY Mitteldeutsche Regiobahn Rebuilding a brand in Saxony

CONTRACT FACTS Context Objectives TRANSIT AUTHORITIES For lines RE 6 and RB 110: Mitteldeutsche Regiobahn (MRB), a Transdev > Modernizing the image of the Mitteldeutsche > Zweckverband brand, managed the successful launch of fast Regiobahn brand: RE 6 is operated with more than Verkehrsverbund 25-year-old coaches versus factory new EMUs in EMS. Mittelsachsen (ZVMS) trains operations on the RE 6 Leipzig-Chemnitz > Zweckverband für den line in December 2015, after which it extended its > Best usage of vehicles on EMS, owned by the PTA. Nahverkehrsraum Leipzig activities throughout the E-Netz Mittelsachsen > Meet ambitious revenue goals as established in (ZVNL) network as well as on the RB 110 train line. MRB net contract. For Elektronetz consolidates hence its position as the largest Mittelsachsen - EMS: > Rebuilding of the brand and creating customer private rail operator in Saxony, with two routes > Zweckverband awareness in large parts of Saxony. Verkehrsverbund running from Leipzig Central Station and four Mittelsachsen through Chemnitz Hbf, connecting Dresden, > Manage relationship with 5 different PTA partner > Zweckverband Elsterwalda, Döbeln, Zwickau and Hof. in the area of Elektronetz Mittelsachsen EMS. Verkehrsverbund Oberelbe > Zweckverband ÖPNV > Bayerische Transdev’s answer Eisenbahngesellschaft Experiencing a greater customer service > Onboard service and convenient sales GmbH > Land Brandenburg With the start of Elektronetz Mittelsachsen operations, callens 100% of trains accompanied by service staff. Establishment of 4 Mitteldeutsche OPERATOR activities of Mitteldeutsche Regiobahn in Saxony. Transdev Regio Ost GmbH, The ambitious revenue targets will be achieved: RegiobahnCustomer Centers from January 2017: Bayerische Oberlandbahn Chemnitz, Glauchau, Flöha, Zwickau. 8 sales GmbH and Transdev > Through new modern and comfortable EMUs agencies: Auerbach, Burgstädt, Döbeln, Grimma, Mitteldeutschland GmbH 29 factory new Coradia Continental EMUs with Mittweida, Hohenstein-Ernstthal, and All lines are operated under the introduction of highest quality standards in Reichenbach. Use of modern ticket vending a single Transdev brand: customer service. Mitteldeutsche Regiobahn. machines. > Intense marketing activities and developping CONTRACT START RE 6: Dec 2015 attractive tariffs. RB 110: June 2016 EMS: June 2016 For 8 years in average Key figures SYSTEM 5 lines 463 km of track 84 stations KILOMETERS TRAVELED EMS: 5.7 million km/year RE 6: 1.05 million km/year RB 110: 0.95 million km/year VEHICLES EMS: 29 Coradia Continental EMUs RE 6: 4 diesel locomotives and 21 coaches RB 110: 5 Talent DMUs, 5 Regioshuttle DMUs and 2 LINT DMUs STAFF 210 employees

REsults > With the start of Elektronetz Mittelsachsen operations, activities of Mitteldeutsche Regiobahn in Saxony have more than tripled Bremen – GERMANY Regio-S-Bahn - Commuter Rail Creating state-of-the-art train services

CONTRACT FACTS Context Objectives TRANSIT AUTHORITY As a central part of the urban and regional public transit > Land Niedersachsen In December 2010, the NordWestBahn Transport Authority started operating the Regio-S-Bahn on around Bremen, the NordWestBahn had to face various Hannover (LNVG) behalf of the Senate of Bremen and the tasks at the start of operation: > Senate of Bremen City Land Niedersachsen Transport Authority > provide a reliable mix between regional and urban OPERATOR (LNVG). With its four lines, the entire route public networks; NordWestBahn network of the Regio-S-Bahn covers 270km > raise the attractiveness of public transit in the metropolitan (Transdev 100%) around the metropolitan area of Bremen. area of Bremen, Oldenburg and Bremerhaven; The electrically powered vehicles Coradia > achieve high customer satisfaction; CONTRACT START Continental travel 5 million kilometers 2010 each year. They offer not only a reliable > increase ridership; CONTRACT DURATION transportation for the urban area of Bremen, > fulfill high demands in accessibility for mobility-impaired 11 years but connect the city with Oldenburg and travelers; Bremerhaven. > introduce the new brand “Regio-S-Bahn”. Key figures SYSTEM Transdev’s answer 4 lines 270 km of track Make public transit an alternative Accessibility for mobility-impaired travelers 57 stations > Reduce journey times by using fast vehicles. > Collaboration with disabled rights organizations KILOMETERS TRAVELED > Improve punctuality. for the vehicle concept. 5 million train km/year > Close clock gaps. > Accessible toilet, spacious multi-purpose areas. RIDERSHIP > Make some destinations more appealing to > Family-friendly design of trains and customer 18.5M/year tourists: expand the route network and improve service. VEHICLES connections. 35 trains Coradia Continental Achieve high customer satisfaction STAFF > Increase clock frequencies. 150 employees > Manage a customer center at Bremen main station. > Operate new and modern railcars. > Ensure a service provided by well-trained, friendly service staff.

REsults > Average punctuality rate of 93,89%. > Competence of service staff assessed by customers with a satisfaction value of 1.7; review of kindness and courtesy with 1.8 by travelers. General customer satisfaction assessed with a mark of 2.2 (on a scale of 1 to 5, 1 being “Excellent”). > Trains and customer service awarded with the certificate “family friendly service” by the German Child Protection Agency. Auckland – NEW ZEALAND Auckland Commuter Rail Network Longstanding partner for a network’s modernization

Auckland

CONTRACT FACTS Context Objectives TRANSIT AUTHORITY Significant investment has been made > Deliver an excellent customer experience for Auckland’s by regional and central governments in rail commuters. OPERATOR Auckland’s rail network since 2006. Key > Minimise disruption to rail customers during the improvements have included track, signal electrification of the network. and station upgrades and the electrification OPERATION START > Assist Auckland Transport with the implementation of its of the network to support the development 2004 integrated ticketing system AT Hop, being the first mode of a high-frequency train service. The in Auckland to do so. transition to a new electric fleet and the Key figures introduction of a new electronic ticketing > Provide cost effective train services that exceed system were done while delivering stakeholder expectations. NETWORK 96 km of track additional train services to meet demand in > Deliver new timetables and capacity to meet rising 41 stations a rapidly growing city. demand and additional services for special events. > Work towards ISO accreditation. Service 2,600 weekly services RIDERSHIP Transdev’s answer 11 million passengers/year Continuous service improvements > ”Meet the Manager” sessions are held with KILOMETERS TRAVELED > Manage the introduction of the new electric fleet Auckland Transport and KiwiRail to engage and 2.8 million km/year with international Group support, as well as the interact with our customers, at major stations and implementation of the integrated ticketing system on-board trains. They provide the opportunity for VEHICLES senior managers and customers to share views, 57-3 car EMU sets with a full-time project manager. > Refine network performance by monitoring and discuss and identify areas of concern. STAFF improving systems and processes, infrastructure Community Engagement 560 employees performance, customer communication and behavior, and staff performance. > Strong focus on safety, working with Maori Wardens to increase customer safety, the security of our staff > Use an online process management application and trains. called Promapp to improve processes across the business and assist with gaining ISO accreditation. > Support of the New Zealand Track Safe Foundation and KiwiRail and in particular Rail Safety Week held A customer-centric business strategy each year in August. A comprehensive review of the business has seen a > Since 2004, all employees have received training greater focus on the customer experience. in disability awareness and assisting customers > All staff received “Going for Care” customer care with varying accessibility requirements. Transdev training, a locally adapted Transdev proprietary Auckland is a member of Auckland’s Public Transport customer care program. Special modules were Accessibility Advisory Group and in 2015, supported delivered to prepare for major events such as the United Nations International Day of People with the Rugby World Cup and the introduction of Disability. integrated ticketing.

Results > Improved customer satisfaction: from 79% in May 2007 to 92.5% in 2017. > Customer complaints per 100k decrease from 22.3 in 2012 to 7.5 in 2017. > Record ridership increase: 15.5 million trips in 2015 against 2.7 million in 2004. > Punctuality improvements from 77.2% in 2004 to 97.55% in 2017. > Total recordable injury rate has reduced from 71.34 (injuries pre million hours worked) at the end of 2015 to 27.43 at the end of 2017. > Achieved certification for ISO 9001 (quality management), 14001 (environmental management), BS OHSAS 18001 and AS/NZS 4801 (Health and Safety) and compliance with ISO 31000 (risk management) in just 18 months. – NEW ZEALAND Wellington Commuter Rail Network Partnering to develop and grow the rail network

Wellington

CONTRACT FACTS Context Objectives TRANSIT AUTHORITY In 2016 (TDW) began > Successful transition of 400+ staff and assets from the Greater Wellington Regional Council operating the passenger rail network incumbent operator KiwiRail under the Metlink brand on behalf of > Deliver consistent punctuality performance contractually OPERATOR the Greater Wellington Regional Council set-out by the PTA at 95%. Transdev Wellington (GWRC). TDW’s operations are the > Plan and introduce rostering of staff to provide more frequent first example of a new Public Transport OPERATION START services and increase overall patronage across the network. July 2016 Operating Model that was developed by the Ministry of Transport of New Zealand. > Minimize fare evasion and ticket offences from occurring A key feature of the new model is an on the network. Key figures emphasis on TDW, GWRC and KiwiRail (as > Maintain the partnership principles developed and agreed NETWORK infrastructure owners) taking a partnering upon by TDW, GWRC and KiwiRail. 154km of track approach to the planning and delivery of > Respond in partnership with GWRC when timetable and 49 stations services across the region. improvements to public transport in the region occur. Service Over 2,000 services Transdev’s answer each week Service delivery improvements and them a chance to ask questions face to face with RIDERSHIP transparency Management. 13 Million passenger > Roadmap presentations to all staff with two people journey’s per year > Creation of a centralized Service Control Center with space for monitoring services on the network, a crisis leaders explaining the business, our contract, and how KILOMETERS TRAVELED area for service disruptions and Rail Monitoring Centre everyone in the team contributes to our success. 3.22 million km/year for direct contact with the security team. Modernizing our business > Continual improvement in operator influenced VEHICLES > The introduction of a Transdev app, My Transdev, 83 EMU, 24 Diesel performance measures and KPIs. being a new tool to engage with staff who are STAFF > Compass to be implemented to improve attribution geographically dispersed, without work phones or 430 employees and increase information on root cause of delays and regular computer access. TDW engages with them and disruption. provides information to them on a 24/7 basis including Customer service improvements their rosters, operational information, disruption messaging and employee handbook information. > Stellar Customer Satisfaction Survey results, with They can also share stories or ask questions through overall satisfaction at 80%, with helpfulness and the app, providing further opportunities to connect at attitude of train staff 83%, and 83% of passengers likely all levels of the business. to recommend the service to others. > Use of an online process mapping system, ProMapp, > Introduced “Meet Our Manager” events so that to document processes and share these with staff. customers have personal interaction with the rail > State of the art training facility centered around management team, including the client Greater driver simulator and on line training interface. Wellington Regional Council. > Achieved ISO certification in 9001 Quality, 14001 Staff Engagement Environment, 18001 Health and Safety Management > Monthly staff briefings keep staff informed Systems. about what is going on in the business, and gives

Results > Customer Satisfaction Survey of 80% > More than 1,000 seats in each peak > Digital timetabling app for better on time performance > Performance KPI on track including our revenue protection targets > Excellent staff retention and gender balance > Greater staff performance through enhanced training programs and facilities VTMI – USA Experts in Rail Maintenance and Infrastructure Delivering systems, technologies and businesses processes

Deployment Challenge Atlanta, GA Cities and regions face increasing demands for well-managed, cost-effective and high quality public Metropolitan Atlanta Authority transportation. Within this context the reliance on rail services has grown tremendously primarily due to MARTA Rail and Tie worsened traffic congestion in urban areas. In the , Transdev supports transit authorities in Rehabilitation their mobility projects by offering rail infrastructure development and maintenance expertise through its wholly owned American subsidiary VTMI. Long Beach, CA Port of Long Beach Pier F Upgrade Transdev’s solution , CA San Diego Association of VTMI provides an integrated collection of railroad > Signage and fence installation and repair; Governments maintenance, project oversight, and construction > Weed abatement, vegetation remove and pest MTS San Diego Trolley services. Clients include both freight and control. Infrastructure Works passenger rail. VTMI has extensive experience and a track record of delivering top quality as both Leveraging knowledge and expertise: Perris Valley, CA Riverside County prime and subcontractor under various contractual Extensive project management and construction Transportation frameworks including: services: Commission > Design-Build; Perris Valley Line > State-of-the-art equipment; Extension > Design-Build-Operate-Maintain; > Experienced crews; > Design-Bid-Build; Western United States > Strong and positive safety record; BNSF Railways Welding > Project Management. > Rigorously managed budgets and cost control; and Training Improves, replaces and adds rail infrastructure, > Excellent regulatory compliance; Los Angeles, CA including: > Proven quality assurance programs. Southern California > New track construction; Regional Rail Authority VTMI is dedicated to serving client needs by Metrolink maintenance > Rehabilitation of existing infrastructure; managing projects and teams at night to minimize Burbank, CA > Special track-work and grade crossings; revenue service disruptions. Caltrans Empire Avenue > Capacity improvements; A committed safety culture District 7 > Certified bridge inspection & repair; Network Upgrade Safety and compliance training is extensive > Utility installation and modification. and includes CWR Training, Roadway Worker, Houston, TX Metropolitan Offer a full range of Maintenance of Way NORAC, MOW, GCOR, FRA CFR Part 213, PTC and Transportation Authority services: more. At Transdev, we work every day to assure METRO Light Rail Project uncompromising safety of our passengers and > Inspection and compliance reporting; Development and employees. We are relentless in our ongoing Oversight > State of good repair assessments; pursuit of world-class safety and are committed to Austin, TX > Track and structure repair and maintenance; continually elevating our performance. Capital Metro Transportation CAPMETRO Rail and Tie rehabilitation , FL South Regional Transportation Authority Tri-Rail Maintenance The Transdev Rail World

Le Havre

Rouen Reims Carhaix Mulhouse Nantes Åre Lyon St-Etienne FRANCE Grenoble sweden Puy de Dôme Avignon Gävle Specialized subsidiaries Montpellier Transamo Uppsala (Consultancy and Stockholm Project Management) Norrköping Linköping Nässjö Gothenburg Kalmar Malmö Karlskrona Kristianstad

ireland SOUTH KOREA spain the Seoul Valleilijn Breng

Morocco USA Rabat Hong-Kong Cincinnati india Detroit Mumbai Specialized subsidiary VTMI (Infrastructure AUSTRALIA Development and Maintenance)

GERMANY Bremen new-zeAland Osnabrück Auckland Magdeburg Wellington Halberstadt Düsseldorf Leipzig Dresden Görlitz Köln Chemnitz Koblenz Our operations: Mainz 20 Tramways/Street Cars

2 Tram-trains Stuttgart Tramway & Rail & Street Car Tram-train Metro 31 Passenger Rail Augsburg Munich 1 Touristic Train Salzburg 3 Metros