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CONNECTION Vol. 14, No. 2 February 2011

Two Church’s Defrocked

Another one (actually two !) bites the dust !!!!!!!!!!! “” in Egypt Church's chicken , that is!!!!!!!!!! In Egypt they call it “Kentucky,” Great News! The Church's Chicken store in ’ Kentucky , Smyrna, TN and the one on Nolensville Rd , that is. In the early days of the historic Nashville, TN have closed their doors due to the protests in ’s Tahrir Square, one of the outstanding Cleanliness, Hospitality, Accuracy, charges the Mubarak government laid against Maintenance, Product, Service, and ALSO to the protestors was that they were being mention the Awesome "Hospitality Program" of the bribed by foreigners with “Kentucky meals.” JRN, KFC's at SMYRNA, HARDING PLACE, There is a KFC in Tahrir Square (above), but BELL RD, AND LAVERGNE, TN! it was closed like most businesses when the A special thanks and congratulations to Sandra protests began January 25th, and there are no Starh, the RGM and all the Team at the Smyrna reports or pictures of people in the square location, with the store they closed down only about eating Kentucky. A temporary clinic was set 2 blocks up the street!!!!!!!! As well as to Antonio up in front of the KFC during the fights with Norris and Team Harding Pl. for the closures at the pro-Mubarak forces. In 2006 a KFC in Nolensville Rd location down the ways from them!!! Pakistan was burned in protest of the Danish We will grab all those extra customers, and cartoons about the prophet Mohammed. WOW them with all we do in our !!!!!!!!! This is an exciting time for us, and we will More Jobs Shipped Out capitalize on the event!!!!!!!!!!! The Goodyear plant in Union City, TN, Again R.I.P. CHURCH'S Chicken!!!!!!!!!!!!!! which employs almost 2000 workers, will Anthony George, Area Supervisor close by the end of the year, according to an article in the Union City Messenger on Congratulations to team JRN in Nashville! Anthony is right...it is through hospitality, service, February 10th. Richard Kramer, Chief cleanliness, maintenance, and product that daily Executive of Goodyear said in the Wall Street battles are won! But, it is the overall unwavering Journal that the plant was not “cost commitment to excellence that is practiced by all the competitive.” Goodyear has been one of the great team operators at Smyrna, Harding Place, largest employers in the area since the plant Bell Road, and LaVergne that ultimately won the opened in 1969. With plants in six other states, final war in this so very competitive market! Goodyear is still the largest tire maker in the Job VERY well done!! US. The mayor of Union City, Terry Hailey, Brett A. Neal, JRN VP said he hopes that another company will Terrific news. Thank you! realize that there will still be a capable John R. Neal, President, JRN Inc. workforce in the area eager for jobs. JRN CONNECTION February 2011 Vol. 14, No. 2 2 A Nation’s Loss Hospitality Works

It is with great regret that I inform you of the loss of one of our JRN/KFC family members. Corey Gill was walking along the side of the road the night of 1/29/11 when he was struck by a car. He was hired at 0421(Milton) and transferred to 0427(Gulf Breeze). He was a senior at "Hospitality Works" Again! Milton High School with plans on entering Charlene Bittencourt (above) at the Marine Corp after graduation. He will be Smyrna, TN and Team Smyrna giving greatly missed by his KFC Family. Great "Southern Hospitality"!!!!!! KFC # 421, Milton, FL Take care of all those new "Church’s" sales!!!!!!!!! Phenix Rising Keep Them Pics Coming!!!! Anthony George, Area Supervisor Great Work, Team! (13th St. Phenix City, AL) A recent customer recognized your performance in providing exceptional Two for Lexington, VA service. See the customer’s comments Great Work, Team! (Lexington, VA) below. A recent customer recognized your Team Member: Did not recall performance in providing exceptional Comments: They allowed us to still service. See the customer’s comments purchase the even though it had below. already been closed for the night. One Team Member: Did not recall employee stopped in the middle of their Comments: Polite and friendly offered cleaning duties and brought us that biscuit and special deals. weren’t even on the menu for the buffet. Thank you for making a difference! Outstanding service! Thank you for making a difference! KFC CHAMPS Recognition Team KFC CHAMPS Recognition Team Great Work, Team! (Lexington, VA) A recent customer recognized your Team 13th Street, performance in providing exceptional Now this is exceptional service! Team, thanks for going above and beyond the call service. See the customer’s comments of duty to provide really exceptional service below. to this customer. Team when you provide this Team Member: Hank Beverly type of service, it makes the "Colonel" and Comments: He helped bring our food to JRN happy because he expressed that you the table. Also checked to see if we needed can't buy good service, but you can provide anything later. Having two small children I exceptional service. Keep up the awesome couldn’t leave the table. work and please give a big "Thank You” to Thank you for making a difference! the team. KFC CHAMPS Recognition Team Glenn Barnes, Area Coach, Tuskegee, Phenix City, AL and Columbus, GA JRN CONNECTION February 2011 Vol. 14, No. 2 3 Blake and Sofia Grandpa Goff Doubles Down

Bud Goff is a Grandpa again. Her name is Isabella Haddleigh Sane. She was born on February the 3rd at 7:47 am, she weighed 7 pounds and 13 ounces and was 20 and a Here are pictures of my children. Blake half inches long. I am very blessed, she is turned 7 in January and Sofia is already four beautiful and healthy. and a half months. Blake is the best big Thanks, brother in the world. Sofia is growing too Bud Goff, Area Manager fast. I’m trying not to blink. Thanks for letting me brag. Hello Haley! Michelle Watson RGM, Herrin IL

Stand-Out Smile Great Work, Team!(Macon Rd. Columbus, GA) A recent customer recognized your performance in providing exceptional service. See the customer’s comments below. Team Member: Ms. Pat Hemmingway Comments: A big friendly smile...like a family member THANK YOU FOR MAKING A DIFFERENCE! KFC CHAMPS Recognition Team Little Haley Anna Sessoms arrived th Team Macon Road, yesterday afternoon, February 8 , around 4:00 pm, 7 lbs. 8 oz 20 1/4 " long. Haley is Thanks to Mrs. Pat for giving the daughter of Alice Sessoms, JRN outstanding service. Keep up the great work. Accounting. Everyone is doing fine!! Your great smile made a difference with our customers. Thought I would share a couple of pictures of our sweet little girl. Landon and I Glenn Barnes, Area Coach, Tuskegee, are so blessed to have her, and are trying to Phenix City AL. and Columbus GA enjoy every minute.

Alice Sessoms

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Collected by Linde Ellerby (Some comments on this compliment were left that the Corporate KFC office will recognize the out last issue, so it is being reprinted entirely.) excellence in this man’s work and attitude. I am a “My mother and I were in your Richmond, stickler about good customer service, and I don’t give KY location on January 15, 2011 around 6 p.m. As compliments easily. He was a friendly, quick, and very I was pulling into the lot my mother said that she informed employee,” writes a dine-in visitor of the liked to at this store because it was always Scottsville Road Bowling Green, KY restaurant. clean. As we entered the store, we were greeted by “I wish I’d caught the cashier’s name, an African a gentleman behind the counter, at the time I didn’t American woman, because she was very friendly. Not think to get his name, but I do remember seeing on only was she incredibly courteous while ringing us up, his name tag, Shift Leader. He was very friendly but she actually greeted me and my daughter. She went and joking and laughing with us. When he told her above and beyond when she checked on us while we the total of the meal, she said that we need drinks were dining. When I stated that my daughter would love with it, and he told her that they were included in to have a biscuit because none were available on the the price, (buffet) she was very pleased. As we buffet at the time, she brought us two. I’ve never started to make our selections there was a lady had anyone at a quick service restaurant come to the behind the bar, she was very helpful, and told us if table and ask me how my meal was, and I certainly we needed any help to just ask. She had towel in never had anyone offer to bring us something fresh from hand, and the bar was spotless. As we were leaving the kitchen. That small bit of kindness made my day. I the store, the gentleman told us to have a nice would have thanked her again before leaving, but she evening and come back, and the lady that was was busy filling another customer’s order. Great job to cleaning the bar was waving at us. With twenty- her and to KFC!” writes a dine-in customer of the five years GM experience for a YUM Brand store, Patton Ave. Asheville, NC location. your store really hit the WOW factor,” writes a A dine-in guest of the Tanglewood Roanoke, VA dine-in guest. store reported that the service was great. The staff and “Compliment!!!!!!!!!!!!!!!!!!! Good One!” the manager named Chris were friendly and helpful. writes Bill Hale, Regional Office. “Charlie is continuously kind, pleasant, and “Did Jay write this? Just kidding, Good job helpful,” comments a carry out patron, of the Centralia, Brenda and TEAM!!” Harris Martin, Regional IL KFC. Manager “Jazman, an employee of the Montgomery, AL “Steven Bertotto was the Shift Leader, and store, was very nice and professional. She greeted each Mary Williams was the buffet person. Thanks to guest with a smile. Also, the manager named Ms. Rosa everyone for the outstanding display of hospitality” was very accommodating, and made a fresh potpie writes Jay Webb. which was very delicious,” writes a dine-in guest. “This is a wonderful Testimony, record it in “In December, I had the pleasure of visiting your the connection, and cheers for the Richmond, KY store. There was a young lady there who was pregnant, team. We need more of this stuff.” David Neal, VP tall, and blonde. Regretfully, I didn’t catch her name. of Operations This is not the only time I’ve seen her, but she impresses “The customer service was excellent that we me because she’s always just so cheerful and friendly, received from Darrell. He was just a really great and always makes you feel like she’s excited to help guy that seemed to thoroughly love his job. He you. She goes above and beyond to make you feel could have given me the wrong change, messed up welcome, and is ready to help you. She did suggestive my order, served me poop on a stick, but because selling of your specials, and even asked if we would be of his outstanding attitude…I would have still been interested in some holiday cookies. The special she a happy customer. This guy is the gold standard in offered was $2 cheaper, and had more to offer. The customer service, and should be training your other cookies were great, and the kids loved them. She wished employees nationwide. As we sat eating our lunch, us the best for the holidays and a safe trip home. You we watch this man pour out gracious and kind couldn’t help but smile by the time you left. I would behavior towards each and every customer love to see that in my own staff! You will see more of especially the senior citizens. I took the time to let me in the near future, and thank you!” writes a drive- him and his manager know how I felt. I really hope thru fan of the Smyrna, TN KFC.

JRN CONNECTION February 2011 Vol. 14, No. 2 5 Catering Treat Dances with Gloucester, VA KFC Customer comments from the catering Grandpa order we did today (2/4) (see below). GREAT job! Please share with your team. Shirley Lee

To: Rutledge, Nancy Subject: RE: KFC Catering - for Waste Management-Middle Peninsula Landfill & Recycling How was your KFC Catering order today?? Hopefully fresh, hot, and delicious! Shirley Lee, Outside Sales/Special Events Manager, JRN, Inc.

And it was! Everyone commented on how fresh it was! It was greatly appreciated by all. Thank you for making this event so successful and easy to plan! We won the 2010 Environmental Excellence reward for our Market Area, and your product was one of our “treats.” Thank you, to you and your staff! Have a wonderful day! Nancy Rutledge, Middle Peninsula I am sending a few photos of Brianna Landfill and Recycling Facility and Rodney Shaw at the 2011 Girl Scout Sweetheart Dance. Brianna has asked her Pappaw to escort her every year since she was Good Job, Camille! in Kindergarten five years ago. I snuck into Great Work, Team! (Milgen Rd. Columbus, the dance and actually managed to catch a GA) peek of them dancing together. However, A recent customer recognized your shortly after that, Pappaw sat back down when performance in providing exceptional the "Conga Line" started up... service. See the customer’s comments Thanks, Theresa Shaw, Rodney Shaw Regional below. Office Team Member: Camille Jefferson Comments: She greeted me immediately and filled my order very quickly. She showed she cared. Thank you for making a difference!

Team Milgen Rd, Thanks for giving our customer a pleasant experience. Special "Thanks" goes out to Camille. Team, continue to provide this exceptional service. Glenn Barnes, Area Coach, Tuskegee, Phenix City, AL and Columbus, GA

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JRN CONNECTION February 2011 Vol. 14, No. 2 8 Phony Phone Calls The Great White Way Allen Underwood A scam that has been around for years was just brought to my attention by Rhonda Bishop, RGM in Atoka, TN. She said she had recently received perhaps 13 calls from the Relay system. That is a system set up by the US Disabilities Act where a deaf person can use a TTY (teletype) machine to communicate with a Relay operator who will then make a call and speak for him or her to a third party. In this case, Rhonda was getting calls to put in big orders and charge them to a credit card. Rhonda had worked for Relay in the past and became suspicious on the first call. Relay operators are not allowed to interrupt the call, and the Relay system is not allowed to keep records, so it is often used by scam artists or by someone just pulling a prank. When Rhonda called me I had not heard of this before, but a quick check on the internet showed that it is widespread and has been going on for some time. The usual way Relay is used for a crime is the caller uses a stolen credit card number to make an order and get cash back over the amount purchased, and have that money wired to an accomplice. Fortunately, JRN has a Chadwick Moore, son of JRN Human rule against cash back on credit cards, but beware of this. If you get one of these calls, Resources Workers Compensation please let me know so we can tell how Coordinator, Martha Sellers, lives in New widespread this is for us. Here is a response from York City, where they have had record snowfall Amelia Evans at the London, KY KFC. this year. Here is a street view near his apartment. You can barely tell there are cars I had one of these phone scams, but I didn't know it was a scam. A man called me through under those snow piles. the relay service and the story sounds just like the one you have. He wanted to get food for 400 Cheery in Cherrydale people for his mother's birthday party. His order Great Work, Team! (Cherrydale, Greenville, was going to be $839.52, and he wanted us to SC) take his credit card payment over the phone. He A recent customer recognized your asked if we could help him out by adding an performance in providing exceptional service. additional $1200 for the person who would be See the customer’s comments below. picking it up and delivering it. I offered for us to Team Member: Kelley Lee deliver if it was local, but he said for security Comments: She was very friendly, big purposes he wanted to use his service. He said smile, fast and efficient this delivery company does not take credit cards Thank you for making a difference! and wanted to know if we could send the $1200 KFC CHAMPS Recognition Team through a Western Union money transfer. I told him that we could not do that and that I would have to get back with him with more details on Colonelism his order. Even though I did not know it was a scam, something just did not seem right about the whole thing and how much he was willing to spend on everything. This has been back in the summer, but I still had my notes from the conversation we had. He gave me this email [email protected], which I am sure he gets a new one every time. Amelia Evans, London, KY

JRN CONNECTION February 2011 Vol. 14, No. 2 9 Glowing in Glasgow Another for Lexington Mr. Allen Matthews, KFC, Glasgow, Dear Mr. Matthews: Great Work, Team! (Lexington, VA) I have just finished an on-line A recent customer recognized your communication to the KFC Corporate Office performance in providing exceptional commending you for your wonderful service service. See the customer’s comments to our family on November 24, 2010. That below. was my mother's 90th birthday, and 22 Team Member: Did not recall members of our family met in your restaurant Comments: Greeted me with a smile and that day at lunchtime to celebrate that very attentive to my needs. occasion. Thank you for making a difference! Thank you for being so gracious to us and so accommodating to our group. My KFC CHAMPS Recognition Team mother loved to eat at KFC, even though she was a vegetarian. She loved the vegetables White Glove Award on your buffet, as well as the and Harding Place, Nashville, TN, Score: the apple pie! We brought her there many 79, Rating: Yellow times, and she never failed to enjoy her meal. Good morning…I know that we don’t Momma passed away on December 15, 2010, and that is why I am so late with this like YELLOW, but you did win my White letter and with corresponding with the KFC Glove Award for Cleanliness by getting 82% Corporate Office about your excellent service of the total points for Cleanliness. Tony, I’ll to us that special day. set something up with you to come by and Again, thank you so much for being such present the big cookie, certificate, and white a kind and welcoming manager. KFC is very glove to the team! fortunate to have someone like you in charge Neal A. Thompson, Territory Operations of their restaurant! Manager, KFC/Yum Brands Most cordially, Marjorie Helen Helm Tisdale White Glove Cleanliness Winner Team Hopefully, we never forget that a little Harding Pl!!!!!!!!!!!!!!!!!!! kindness will greatly affect someone's life. Great job and thanks for running a clean As you can see from the attached letter, Allen operation! All food establishments should and his crew did just that. have the White Glove standard of Makes me proud! cleanliness! Loretta Fleming, Area Manager Thanks Antonio and Team Harding Allen, Pl!!!!!!!!!!!!!!! Fantastic job! Thanks! Anthony George, Area Eagle Harris Martin, Regional Manager Senior Approval South Park has Dear Mr. Joe Kendall (JRN Operations Good Taste? Controller and Multibrand Director), Maury County Senior Citizens would like In a recent JRN Connection I wrote that to send our sincere appreciation to you and the adult cartoon South Park often features your company for all that you do to support KFC and that the writers must like it. This was us. Thank you for the donation of chicken confirmed in a recent Vanity Fair article. A dinners for the seniors on Monday 1/31/2011. photo of co-creator Trey Parker’s desk showed There were no meals because Lewis County a bucket of KFC among the clutter. A caption schools were closed and the meal site that by the bucket written by the other creator, Matt prepares the meals was also closed. Thank you Stone, read: “There are no sacred cows on again and please come by the senior center South Park, only sacred chickens. Colonel and visit with us and meet the seniors at any Sanders – Master of Our World, we honor his time. Sincerely, Goodness.” Brenda Grimsley Interim Director Allen Underwood, JRN Corporate Office

JRN CONNECTION February 2011 Vol. 14, No. 2 10 JRN ANNIVERSARY DATES in MARCH 2011 FIRST NAME LAST NAME LOCATION DATE YEARS RODNEY DARRELL SHAW Rodney Shaw Regional Office 03-01-70 41 CHARLES E. CUNNINGHAM North Roan Johnson City, TN 03-05-71 40 MICHAEL D. ZUMBAHLEN Mike Zumbahlen Regional Office 03-01-77 34 JEANETTE ALSOP Hanson Ave. Fredericksburg, VA 03-01-86 25 DELORIS A. SMITH Aquia, Stafford, VA 03-21-86 25 ELMER W. LUCK Pigeon Forge, TN 03-11-88 23 FRANKIE J. BOSTICK JRN Marketing, Columbia, TN 03-27-88 23 REBECCA R. DAVIS N. Monroe St. Tallahassee, FL 03-01-89 22 ALICE NELL SMITH Polk , Columbia, TN 03-27-89 22 TIKA L. WIMER North Roan Johnson City, TN 03-05-90 21 JEANIE WARFIELD Somerset, KY 03-01-91 20 MARY A. MCCOLLUM Tate's Creek, Lexington, KY 03-01-91 20 SHENA K. TUCKER Benton, IL 03-02-91 20 ROBERT ROLAND Ormond Beach, FL 03-04-91 20 JACKIE M. DOWNS Williamson Rd. Roanoke, VA 03-05-91 20 JACQUELINE GANT Mobile Hwy. Pensacola, FL 03-28-91 20 BELINDA M HORNE Quincy, FL 03-01-92 19 MICHELLE L. MORRISON Robinson, IL 03-29-92 19 ELNORA L PERKINS St. Stephens, Mobile, AL 03-09-93 18 PATRICIA A. SMITH Hanson Ave. Fredericksburg, VA 03-28-94 17 WILLIAM SEALS Mobile Hwy. Pensacola, FL 03-13-95 16 CASI D. CROWDER Crossville, TN 03-20-95 16 CHRISTA M. MILLS Versailles, KY 03-23-95 16 LAURA GAIL LEWIS Manchester, TN 03-27-95 16 SUSAN K VANDUSEN JRN Real Estate, Columbia, TN 03-04-96 15 STACY L. SAUNDERS Suffolk, VA 03-04-98 13 CHAROLETTE Y MONTGOMERY Mobile Hwy. Pensacola, FL 03-10-98 13 KAREN DENISE CRESS Ft. Henry Dr. Kingsport, TN 03-11-98 13 CAJA V. ROBINSON Union City, TN 03-23-98 13 WILLIAM E. MAYO Ft. Henry Dr. Kingsport, TN 03-03-99 12 KAREN G ALTON Ringgold, GA 03-09-99 12 MOHAMMED S. SAIED Madison Heights, VA 03-18-99 12 VERONICA A. DELONEY Milgen Road, Columbus, GA 03-20-99 12 MALLOY M. CUMMINS JRN Maintenance, Columbia, TN 03-22-99 12 JERRY R. LUSK Manchester, TN 03-23-99 12 WENDY L. PHILLIPS Big Stone Gap, VA 03-31-99 12 BOBBY W. MOORE JRN Maintenance, Columbia, TN 03-01-00 11 ERICA L. BONNER Marion, IL 03-06-00 11 LESLIE D. MCALEXANDER Lebanon, TN 03-10-00 11 MICHAEL L. BOYD Covington, TN 03-16-00 11 NATHAN L TODD Patton Ave. Asheville, NC 03-01-01 10 MICKEY D HUMPHRIES Orange Ave. Roanoke, VA 03-05-01 10 ANGEL M WOLAK Harrisburg, IL 03-07-01 10 SARA G ISHAM Bardstown, KY 03-12-01 10 KENNY L CANNON White Horse Rd. Greenville, SC 03-11-02 9 MICHAEL K. JOHNSON Quincy, FL 03-11-02 9 LAWANNA Y HUNTER W. Oglethorpe, Albany, GA 03-13-02 9 MARY R GRIMES Harris Martin Regional Office 03-14-02 9 SAMANTHA D HEARD Ringgold, GA 03-31-02 9 JEANETTE R PINDELL Emmet St. Charlottesville, VA 03-03-03 8 BRANDY N ROGAN Gallatin, TN 03-05-03 8 RICHARD A DUDLEY Lexington, VA 03-06-03 8 BENITA L. MILES Atlanta Hwy. Montgomery, AL 03-08-03 8 MARIE A STALLWORTH St. Stephens, Mobile, AL 03-10-03 8 ROSEMARY LYNN STULL Danville, KY 03-21-03 8 STEPHANIE DARIENZO-CLEMENTS Salem, VA 03-31-03 8 LATONIA WALTON Emporia, VA 03-08-04 7 CONNIE J MEWHORTER Port Orange, FL 03-14-04 7 RECARO T CRAYTON Gulf Beach Pensacola, FL 03-15-04 7 JRN CONNECTION February 2011 Vol. 14, No. 2 11 JRN ANNIVERSARY DATES in MARCH 2011 FIRST NAME LAST NAME LOCATION DATE YEARS ROY A GIBSON Herrin, IL 03-25-04 7 WAYNE L O'BRIEN Ringgold, GA 03-29-04 7 JAMES R COX Cave City, KY 03-13-05 6 FELECIA R MULLINS Williamson Rd. Roanoke, VA 03-14-05 6 JOSHUA L GRAVELY Blacksburg, VA 03-21-05 6 HOLLY A WARNER Shelbyville, TN 03-28-05 6 THERESA A WATTS Terre Haute #2, IN 03-28-05 6 WHITNEY A. CHAPMAN N. Highland, Jackson, TN 03-29-05 6 SHANNA C. LEWIS LaFollette, TN 03-29-05 6 ROBERT H. CLAY Dawson Rd. Albany, GA 03-29-05 6 PATRICIA ANN BARNES Gaffney, SC 03-01-06 5 LAPORSHER R. HARBISON Prattville, AL 03-02-06 5 MICHAEL L FUTRELL Scottsville Rd. Bowling Green, KY 03-07-06 5 HANNAH L ROBERSON Wytheville, VA 03-08-06 5 MALCOLM P DANNER Patton Ave. Asheville, NC 03-22-06 5 DONNA E MOORE Richmond, KY 03-25-06 5 SHAUNIECE M CHARLTON Wards Rd. Lynchburg, VA 03-28-06 5 JUSTIN B. BOWEN Columbia, TN 03-31-06 5 ARIELLE S THOMPSON Wards Rd. Lynchburg, VA 03-03-07 4 LINDA L BARGER Somerset, KY 03-03-07 4 AMANDA S EDWARDS Cave City, KY 03-06-07 4 JUDY L FARINA Weaverville, NC 03-07-07 4 VALERIE A CURTIS Tullahoma, TN 03-10-07 4 ROBERT G HOPKINS Shelbyville, TN 03-12-07 4 WENDY R BROWN Massaponax, VA 03-12-07 4 ROSARIO A. FLORES Milton, FL 03-14-07 4 LUIS A RUIZ AVILES Vinton, VA 03-15-07 4 BETTY J CLAPP Sikeston, MO 03-15-07 4 BRITTANY P NELSON Georgetown, KY 03-17-07 4 RACHEL E LEE Simpsonville, SC 03-17-07 4 SANDRA K RODRIGUEZ Georgetown, KY 03-18-07 4 MARSHA L MAYFIELD Somerset, KY 03-19-07 4 ROSHONNA ROGERS Tillman's Corner, Mobile, AL 03-19-07 4 SHONIRIA M. WILLIS Milgen Road, Columbus, GA 03-19-07 4 RYON S MCNEELY Marion, VA 03-20-07 4 AMANDA G SIDDENS Glasgow, KY 03-20-07 4 CHRISTOPHER B WIMMER Vinton, VA 03-22-07 4 CRYSTAL L JOHNSON Williamsburg, VA 03-22-07 4 JOSHUA I JEWELL Orange Ave. Roanoke, VA 03-22-07 4 CHRISTOPHER C BROOKS Georgetown, KY 03-22-07 4 JUSTIN L WOODS Corbin, KY 03-23-07 4 LESLIE B SIMPSON JR Williamsburg, KY 03-24-07 4 WILLIE L. PIETT 13th Street, Phenix City, AL 03-25-07 4 JESSICA M AMARAL Tullahoma, TN 03-26-07 4 STEPHEN R GAUDET JR Tillman's Corner, Mobile, AL 03-26-07 4 ABDALLA H MOHAMED Emmet St. Charlottesville, VA 03-27-07 4 CORRINE GENTRY Greer, SC 03-28-07 4 CHASITY C STOREY Boardwalk, KY 03-01-08 3 APRIL N EDWARDS Cave City, KY 03-01-08 3 QUARDRICKA V. MANDOSIA Eastern Blvd. Montgomery, AL 03-01-08 3 MINDY L SAUL Radford, VA 03-03-08 3 REBECCA L. JONES Williamsburg, VA 03-03-08 3 CEDRIC L. COLEMAN SR. Moffat Rd. Mobile, AL 03-03-08 3 ALEJANDRA Y. ALEMAN Fruitville Rd. Sarasota, FL 03-03-08 3 BRYTTNIE D. CLARK Smithfield, VA 03-04-08 3 MAGGIE C HYDE Athens, TN 03-06-08 3 TERRI L GASKINS Warsaw, VA 03-06-08 3 KATIE M SMITH Concord #2, NC 03-06-08 3 LEONARD J WALSH Port Orange, FL 03-06-08 3 JRN CONNECTION February 2011 Vol. 14, No. 2 12

JRN ANNIVERSARY DATES in MARCH 2011 FIRST NAME LAST NAME LOCATION DATE YEARS ERIC STARKS Tullahoma, TN 03-10-08 3 SUSAN L PORTER Emmet St. Charlottesville, VA 03-12-08 3 LASHELDON A. MORRISON Apalachee Tallahassee, FL 03-12-08 3 KAYLA N BATSON Paris, KY 03-14-08 3 AMANDA M POARCH Emporia, VA 03-17-08 3 BENJAMIN D COLEMAN Simpsonville, SC 03-18-08 3 LEILANI S SCHNACKENBERG Harding Pl. Nashville, TN 03-19-08 3 LINDA A. WALTON Terre Haute #2, IN 03-19-08 3 FRANK E HALL Aquia, Stafford, VA 03-21-08 3 ANGELA C HORACE Manchester Expswy, Columbus, GA 03-23-08 3 ANTAVIOUS L. PALMER Brownsville, TN 03-24-08 3 CARMEN DAVILA Cookeville, TN 03-24-08 3 J'NAY N. WASHINGTON N. Monroe St. Tallahassee, FL 03-26-08 3 KENDRA S BOTTOMS Franklin, VA 03-27-08 3 MAURICE W JONES Georgetown, KY 03-29-08 3 SHELIA S. STEPHENS Covington, TN 03-31-08 3 CYNTHIA L. GARRISON Church St. Murfreesboro, TN 03-31-08 3 BRENDA K CARLOCK Chatsworth, GA 03-31-08 3 KATY J. CRAWFORD Benton, IL 03-02-09 2 CHELSEY I. LAMBIRD Olney, IL 03-02-09 2 MICHAEL D LOWE Ringgold, GA 03-02-09 2 JONATHAN A HARRIS Augusta St. Greenville, SC 03-02-09 2 BRUCE S TONEY SR Madison Ave. Montgomery, AL 03-02-09 2 SAMANTHA FLOOD Lafayette, TN 03-03-09 2 M DURHAM Lafayette, TN 03-03-09 2 DIONCA S. JACKSON N. 9th & Bayou, Pensacola, FL 03-03-09 2 CHADWIN J CLARK Athens, TN 03-04-09 2 JOSHUA M PILKERTON LaFollette, TN 03-05-09 2 APRIL L. CARTER Gulf Beach Pensacola, FL 03-05-09 2 VIOLET M BLANKENSHIP Seymour, TN 03-08-09 2 ANGELITA CROPP Terre Haute, IN 03-09-09 2 JASMINE L STALLWORTH St. Stephens, Mobile, AL 03-09-09 2 MARANDA R FELDER E. South Blvd. Montgomery, AL 03-09-09 2 JAMES A MEADOWS Davis Dr. Warner Robbins, GA 03-12-09 2 ADEOLA A LONDON South Lumpkin, Columbus, GA 03-13-09 2 MATTHEW K BROOKSHIRE Bristol #3, VA 03-16-09 2 JOSE A SALINAS Orange Ave. Roanoke, VA 03-16-09 2 CANDI R GREEN Emporia, VA 03-17-09 2 JASMINE R BELL Zelda Road, Montgomery, AL 03-17-09 2 KENDRICK R PETERSON 14th Street, Phenix City, AL 03-18-09 2 ANGELA M FAULKNER Taylors, SC 03-19-09 2 AMBER DOWNS Fort Valley, GA 03-19-09 2 TERRELL WALTON Harrisburg, IL 03-20-09 2 KODY D. VERMILLION Lynn Garden, Kingsport, TN 03-21-09 2 KYLE D CATES 31-W. Bypass, Bowling Green, KY 03-23-09 2 BRANDIE PRITCHETT Harrisburg, IL 03-25-09 2 JESSICA T PRESCOTT Ringgold, GA 03-26-09 2 JAMIE C PAYNE Skyland, Asheville, NC 03-26-09 2 GEORGE F EMBLING III Foley, AL 03-28-09 2 ALECIA D HILLIARD Spring Hill, TN 03-30-09 2 ANGELA R. BERNING Salem, IL 03-30-09 2 MARYANN SHERRILL Concord #2, NC 03-30-09 2 JADE A. MILLER Effingham, IL 03-31-09 2 SHAUNA S JENKINS Eastern Blvd. Montgomery, AL 03-31-09 2 ANDREW A. POISAL Atoka, TN 03-01-10 1 JESSE D AUSTIN Big Stone Gap, VA 03-01-10 1 TRENT LONG Terre Haute, IN 03-01-10 1 ANNA-LIESE C HICKMAN Georgetown, KY 03-01-10 1 KEVIN D CLEMONS White Horse Rd. Greenville, SC 03-01-10 1 JRN CONNECTION February 2011 Vol. 14, No. 2 13

JRN ANNIVERSARY DATES in MARCH 2011 FIRST NAME LAST NAME LOCATION DATE YEARS JERONICA C FORTSON Manchester Expswy, Columbus, GA 03-01-10 1 PHILLIP T REYNOLDS Church St. Murfreesboro, TN 03-02-10 1 MIGUEL AGUILAR Blacksburg, VA 03-02-10 1 BRANCH H LACKES Gloucester, VA 03-02-10 1 LACY L. BOGGESS Eldorado, IL 03-02-10 1 TROYISH R SCOTT Veterans Pkwy, Columbus, GA 03-02-10 1 KIANA R HOOVER Patton Ave. Asheville, NC 03-03-10 1 ALTON L HOOVER II Patton Ave. Asheville, NC 03-04-10 1 JORDAN S. MILLS Fruitville Rd. Sarasota, FL 03-04-10 1 DONNA K JONES Maryville, TN 03-05-10 1 SHAWN A MOORE Concord #2, NC 03-05-10 1 CHAZ A. THOMAS Apalachee Tallahassee, FL 03-05-10 1 LAURA M. BELL Bee Ridge, Sarasota, FL 03-05-10 1 CHRISTOPHER W WOOLWINE Maryville, TN 03-06-10 1 SHANTERA S WILLIAMS E. South Blvd. Montgomery, AL 03-06-10 1 JOHN H DIXON Richmond Rd. Lexington, KY 03-07-10 1 ALEX N LOVELACE Bristol #3, VA 03-08-10 1 MATTHEW B WILLIAMS III Suffolk, VA 03-08-10 1 XAVIER M MOSEBY Stadium Drive, Phenix City, AL 03-08-10 1 ROSETTA LOWE 15th Street, Phenix City, AL 03-08-10 1 KAYLA A STURGEON Shelbyville, TN 03-09-10 1 GEORGIANA R CRONIN Cool Springs, Franklin, TN 03-09-10 1 MICHAEL G BARGER Strawberry Pls. Knoxville, TN 03-09-10 1 CAROL A COLLINS Vinton, VA 03-09-10 1 CARL A. LASH Mt. Vernon, IL 03-09-10 1 BRANDY R FINCH Dexter, MO 03-09-10 1 SERGIO RAMIREZ-OCHOA Somerset, KY 03-09-10 1 DALINA D BRADLEY Mt. Sterling, KY 03-09-10 1 ELAINA L. WILLIAMS N. Monroe St. Tallahassee, FL 03-09-10 1 ANDREA N RAMIREZ Bell Rd. Nashville, TN 03-10-10 1 KENNETH T WILSON Gaffney, SC 03-10-10 1 CHRISTIAN N MURILLO Concord #2, NC 03-10-10 1 KELVIN D. THOMPKINS Quincy, FL 03-10-10 1 MICHAEL L ROHAN Derek Ave. Sarasota, FL 03-10-10 1 TOMISKA E JAMES 16th Street, Phenix City, AL 03-10-10 1 JOSE A CANCHANY LARO Old Fort Hwy. Murfreesboro, TN 03-11-10 1 ANTHONY J COOK Old Fort Hwy. Murfreesboro, TN 03-12-10 1 DILLAN K HARTSELL Concord #2, NC 03-12-10 1 MARLENE B. GERO Palm Coast, FL 03-12-10 1 STEPHANIE L. HOLT Bristol #1, TN 03-13-10 1 NATHAN A ROWE Cool Springs, Franklin, TN 03-13-10 1 BETTY J PIERCE Prattville, AL 03-13-10 1 TRIENTEE N HESS Richlands, Doran, VA 03-14-10 1 GERARDO GARCIA Williamson Rd. Roanoke, VA 03-14-10 1 MELISSA A. DEVOR Centralia, IL 03-15-10 1 CHAD E. CURTIS Terre Haute, IN 03-15-10 1 HOLLY HENDERLIGHT Corbin, KY 03-15-10 1 ANDREW MOSS Glasgow, KY 03-15-10 1 AMBER N. SHEHAN Bristol #1, TN 03-16-10 1 MINDY D JONES Cape Girardeau, MO 03-17-10 1 JUAN PINALES ABREU River Ridge, Asheville, NC 03-17-10 1 KADEDRA L GARDNER E. Oglethorpe, Albany, GA 03-17-10 1 JUSTIN R. ALPHIN Atoka, TN 03-18-10 1 MELISSA A BURTON Memorial Blvd, Murfreesboro, TN 03-18-10 1 TRAVIS A. KELLEY Benton, IL 03-18-10 1 CHRISTIN R LEWIS Richmond Rd. Lexington, KY 03-18-10 1 MELINDA PATTERSON Lake City, TN 03-19-10 1 LEDAYIA M HUSKEY Gatlinburg, TN 03-19-10 1 MICHELLE M PHILLIPS Spring Hill, TN 03-19-10 1 JRN CONNECTION February 2011 Vol. 14, No. 2 14 JRN ANNIVERSARY DATES in MARCH 2011 FIRST NAME LAST NAME LOCATION DATE YEARS STEPHANIE A LEONARD Lebanon, VA 03-19-10 1 BRADLEY A WADE Ringgold, GA 03-21-10 1 MICHAEL L GARTIN Hamburg, Lexington, KY 03-21-10 1 DOUGLAS G. O'SHEA Nine Mile Rd. Pensacola, FL 03-21-10 1 LATESHA L. VAUGHN Dyersburg, TN 03-22-10 1 TROY D ROGERS III Tullahoma, TN 03-22-10 1 JASMINE L BARKSDALE Hanson Ave. Fredericksburg, VA 03-22-10 1 DERICK L HARTSO Wards Rd. Lynchburg, VA 03-22-10 1 TAKEEDRA T MOORE Cape Girardeau, MO 03-22-10 1 CHRISTINA D LITTLE Augusta St. Greenville, SC 03-22-10 1 KEVIN T CHAPMAN Concord #2, NC 03-22-10 1 RAY A CHAPPELL E. South Blvd. Montgomery, AL 03-22-10 1 JOSHUA D. HEARD Ft. Henry Dr. Kingsport, TN 03-23-10 1 JACOB L ROBERSON Cookeville, TN 03-23-10 1 AARON M MARTIN Waynesboro, VA 03-23-10 1 CHRISTOPHER R EPPARD Aquia, Stafford, VA 03-23-10 1 EDUARDO E RODRIQUEZ West Walnut, Dalton, GA 03-23-10 1 JAMES E HIGGINS Tate's Creek, Lexington, KY 03-23-10 1 JOSEPH M FEZZA Concord #2, NC 03-23-10 1 TAYLOR K. ELLIOTT Gulf Breeze, FL 03-23-10 1 ALEXANDRA M. STUBBS Atoka, TN 03-24-10 1 CODY J WILSON McMinnville, TN 03-24-10 1 TERRY L RICH Warsaw, VA 03-24-10 1 JENNIFER M SNOWDEN Paris, KY 03-24-10 1 KIMBERLY R. CROMARTIE Nine Mile Rd. Pensacola, FL 03-24-10 1 ANDRE A. PARRIS Palm Coast, FL 03-24-10 1 CAROL A FAIRCLOTH Cordele, GA 03-24-10 1 CARLY N. WRIGHT Ft. Henry Dr. Kingsport, TN 03-25-10 1 DEREK H HAWKINS Massaponax, VA 03-25-10 1 MICAH L WASHINGTON Emmet St. Charlottesville, VA 03-26-10 1 ROGELIO TORRES Tanglewood, Roanoke, VA 03-26-10 1 AARON RIVERA West Walnut, Dalton, GA 03-26-10 1 TABETHA D KEMPTON Greer, SC 03-26-10 1 YASMINE K BOLDEN Greer, SC 03-26-10 1 SAMUEL JAMES GREEN E. Oglethorpe, Albany, GA 03-26-10 1 BECCA M LAFEVER Cookeville, TN 03-27-10 1 TABATHA A BURCHFIELD Seymour, TN 03-27-10 1 AARON E BOWMAN Metropolis, IL 03-27-10 1 LITTERIAL SMITH Mobile Hwy. Pensacola, FL 03-27-10 1 MAYA S MITCHELL Salem, VA 03-28-10 1 WILLIAM T SNEAD Lafayette, TN 03-29-10 1 MYRANDA D MCCLANAHAN Glasgow, KY 03-29-10 1 DANARD M. DARRISAW Capital Circle, Tallahassee, FL 03-29-10 1 BRANDON G PARKER McMinnville, TN 03-30-10 1 JANESSA M OWEN McMinnville, TN 03-30-10 1 DEBBIE A ROBINSON Emporia, VA 03-30-10 1 BRANDON M DOTSON Wise, VA 03-30-10 1 LAURA E FREEMAN Wise, VA 03-30-10 1 EARL D AGNEW Gaffney, SC 03-30-10 1 ELLEN G PHILLIPS Waynesboro, VA 03-31-10 1 WESLEY J MAYS Madison Heights, VA 03-31-10 1 DONNIE J TAYLOR Massaponax, VA 03-31-10 1 LORENA H STEWARD Suffolk, VA 03-31-10 1 MARIBEL GARCIA Orange Ave. Roanoke, VA 03-31-10 1 BRITTANY N FARRIS Paris, KY 03-31-10 1 RACHEL D DACOSTA Palm Coast, FL 03-31-10 1 The JRN Connection is published monthly. Send photos, articles, etc. to: JRN Connection, Attention: Allen Underwood 209 West 7th St. Columbia, TN 38401-3233. Or e-mail [email protected]. This issue and back issues are always available at http://www.newsletter.jrninc.com/