Mbta Commuter Rail
©Porter Grifford FACT SHEET FACT NETWORK STATS BOSTON, MA., USA Public Transport Authority: Massachusetts Bay MBTA Transport Authority Operating subsidiary: COMMUTER RAIL Keolis Commuter Services (2,394 employees) Innovative, technology-driven solutions put in Keolis (60%) place by Keolis Commuter Services (KCS), have SNCF (40%) kept both operational performance and patronage high on Boston’s commuter rail network. Network scope: - 640 km of double n July 2014, Keolis Commuter Service (KCS) was awarded track an eight-year contract to operate and maintain the MBTA’s - 14 lines - 141 stations (Massachusetts Bay Transportation Authority) commuter I - 513 train units rail system, the sixth largest commuter rail network in North (coaches America. The network is part of a public transport system and locomotives) which also includes bus, metro, trams and ferries. Since the - 35 million award of the contract, KCS has worked with the MBTA to passengers per year revitalise an aging fleet, improve track and infrastructure, and increase both revenue and patronage. Since 2014, KCS has been operating 10,000 more train services annually, expanding its workforce 19% and operating on-time services 2% above the previous 10-year average. New technologies are helping the commuter rail to provide precise and useful network information for its passengers. > MASS TRANSIT NETWORK KEY ACHIEVEMENTS CUSTOMER SATISFACTION OPERATIONAL PERFORMANCE A recent MBTA customer We are performing more survey conducted by repair and capital work than SocialSphere recorded a ever before on both the 19% two-fold increase in customer network and rolling-stock. increase in the number of satisfaction in 2016 and On average, there are 28 our employees since 2014, 2017, largely thanks to a new more coaches available daily to better serve passengers passenger information centre compared to 2014, exceeding and the introduction of real- the contractual requirement.
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