©Porter Grifford ©Porter FACT SHEET FACT

NETWORK STATS BOSTON, MA., USA

Public Transport Authority: Massachusetts Bay MBTA Transport Authority Operating subsidiary: COMMUTER RAIL Keolis Commuter Services (2,394 employees) Innovative, technology-driven solutions put in Keolis (60%) place by Keolis Commuter Services (KCS), have SNCF (40%) kept both operational performance and patronage high on Boston’s commuter rail network. Network scope: - 640 km of double n July 2014, Keolis Commuter Service (KCS) was awarded track an eight-year contract to operate and maintain the MBTA’s - 14 lines - 141 stations (Massachusetts Bay Transportation Authority) commuter I - 513 train units rail system, the sixth largest commuter rail network in North (coaches America. The network is part of a public transport system and locomotives) which also includes bus, metro, trams and ferries. Since the - 35 million award of the contract, KCS has worked with the MBTA to passengers per year revitalise an aging fleet, improve track and infrastructure, and increase both revenue and patronage. Since 2014, KCS has been operating 10,000 more train services annually, expanding its workforce 19% and operating on-time services 2% above the previous 10-year average. New technologies are helping the commuter rail to provide precise and useful network information for its passengers.

> MASS TRANSIT NETWORK KEY ACHIEVEMENTS CUSTOMER SATISFACTION OPERATIONAL PERFORMANCE A recent MBTA customer We are performing more survey conducted by repair and capital work than SocialSphere recorded a ever before on both the 19% two-fold increase in customer network and rolling-stock. increase in the number of satisfaction in 2016 and On average, there are 28 our employees since 2014, 2017, largely thanks to a new more coaches available daily to better serve passengers passenger information centre compared to 2014, exceeding and the introduction of real- the contractual requirement. 10,000 time passenger information. On-time-performance was more train services 89% in 2017, two points above operated annually since we PARTNERING WITH THE PTA the previous 10-year average. took over In July 2017, we signed with the MBTA a revenue-sharing PUNCTUALITY agreement that incentivises We are operating 10,000 89% punctuality (vs. 87%, the patronage and modernises more scheduled trains previous 10-year average) fare collection practices to annually compared to 2014. reduce fare evasion. This is In the second quarter of 2018, * the first agreement of its kind 96% of trains arrived within ISO14001 in the USA. 10 minutes of their scheduled certification obtained time, the highest level in the in 2015 and maintained past four years. ever since. Keolis is the INNOVATION In addition to the MBTA only rail operator in the northeast of the USA to be Commuter Rail App, ISO14001 certified which is aimed at reducing overcrowding and providing live service alerts, we put in place * International standard that an innovative drone system to specifies requirements for an effective environmental help our engineers conduct management system. infrastructure inspections, as well as to overcome ‘slippery For further information on the network, please contact: rail’ conditions caused by falling [email protected] or leaves. [email protected] ©KCS ©KCS

> MASS TRANSIT NETWORK www.keolis.com