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Keeping Successful Global Cities on the Move Mass Transit 2 Mass Transit KEEPING SUCCESSFUL GLOBAL CITIES ON THE MOVE MASS TRANSIT 2 MASS TRANSIT KEEPING CITIES ON THE MOVE BILLION PEOPLE Over 6 living in cities by 2045, up from c.4 billion today* SNCF: MILLION PASSENGERS 3.2 carried every day CONTENTS in Greater Paris 4. Serving cities on four continents Keolis: 6. Our world-leading networks, services MILLION PASSENGERS and knowledge 6 every day worldwide 8. Our promises to clients, passengers and communities * United Nations, Department of Economic and Social Affairs, 10. Pillar 1: Securing successful takeovers Population Division (2014) 12. Pillar 2: Optimising operational performance 14. Pillar 3: Thinking Like a Passenger 16. Pillar 4: Enhancing network capability 18. Pillar 5: Helping to fulfil cities’ ambitions 20. Harnessing talent and knowledge 3 A WORLD LEADER IN MASS TRANSIT SNCF and Keolis are among the world’s largest mass transit operators. Our global businesses include rail, metro, tram and bus rapid transit services in 11 cities with populations of over one million people. Across the world, we have won a reputation for working constructively with public transport authorities (PTAs) to respond to the challenge of rapidly rising patronage driven by economic growth and migration to urban areas. As cities continue to become more prosperous and densely populated, high frequency, integrated mass transit will be increasingly important as the only means of meeting demand for travel in a safe, convenient and sustainable manner. Drawing on decades of experience, we are at the forefront of developing new and existing transport networks to meet the needs of global cities now and in the future. SNCF operates rail services Keolis, in which SNCF has throughout France, including a 70% shareholding, designs high density urban lines in Greater and operates networks combining Paris and the long distance TGV all modes of transport high-speed network. in 16 countries. 4 MASS TRANSIT SERVING CITIES ON FOUR CONTINENTS Our global mass transit networks in cities with over one million people. MANCHESTER 41 MILLION PAX* LONDON 619 MILLION PAX*¾ BOSTON 35 MILLION PAX* DOHA 230 MILLION PAX*p HYDERABAD 450 MILLION PAX* Number of passenger journeys per year. p* Forecast once network is launched. ¾ Combined number of passenger journeys for Docklands Light Railway, Govia Thameslink Railway and Southeastern Railway. SERVING CITIES ON FOUR CONTINENTS 5 UNPRECEDENTED EUROPE’S MODERNISATION MOST POPULAR NETWORK €10bn RENEWAL LYON - 350 public transport OF PARIS RAIL journeys per resident each year INFRASTRUCTURE from 2015-2025 €10bn RENEWAL OF PARIS TRAIN FLEET by 2021 LILLE 180 MILLION PAX* SHANGHAI PARIS 26 MILLION PAX* 1.39 BILLION PAX* LYON BORDEAUX 455 MILLION PAX* 145 MILLION PAX* MELBOURNE 200 MILLION PAX* 6 MASS TRANSIT WE MANAGE SOME OF THE WORLD’S LARGEST AND TOP- OUR WORLD-LEADING PERFORMING MASS TRANSIT NETWORKS, DELIVERING SERVICES TO PTAS INCLUDING: NETWORKS, SERVICES • Operation of entire city transport networks • Fleet and infrastructure AND KNOWLEDGE maintenance • Design review of new rolling stock and infrastructure • Network renewal and modernisation • Fleet replacement • Recruiting and training the entire workforce for new networks • Station upgrades and operational improvements to make networks accessible for all passengers. OUR LEADERSHIP IN MASS TRANSIT KNOWLEDGE INCLUDES: • Operation and maintenance of automated metros with networks in Lille, Lyon, Rennes, London and Shanghai, and soon in Doha • Managing the introduction of world-first automated train control systems for heavy rail in London and Paris • Integrating mass transit networks with all other forms of transport and providing innovative ‘last mile’ journey options. Lyon, France OUR WORLD-LEADING NETWORKS, SERVICES AND KNOWLEDGE 7 OUR MAJOR NETWORKS AND THEIR ACHIEVEMENTS PARIS, FRANCE LYON, FRANCE SOUTHERN Greater Paris heavy Citywide public ENGLAND, UK rail network – 15 lines; transport network – Govia Thameslink 1.39 billion passenger includes 4 metro Railway, Europe’s journeys per day; and 5 tram lines; largest rail franchise 3,700km of track 455 million passenger – 3,182 services each maintained; 30% journeys per year; weekday; 321 million patronage growth maintenance of passenger journeys over the past decade. 105km of double per year. Key achievement: track; 20% growth in Key achievement: Over 650 services metro patronage 552 new carriages operate simultane- (2010 – 2017) . introduced in 2017. ously in the peaks Key achievement: with a train entering 350 public transport HYDERABAD, INDIA or leaving a station journeys per resident World’s largest every second each year – highest in elevated metro with – making it the Europe. 30km of double track world’s second launched – 3 lines busiest urban railway. MELBOURNE, when completed; AUSTRALIA 450 million LONDON, UK World’s largest and passenger journeys Docklands Light oldest tram network per year forecast; Railway automated – 24 lines; over 200 72km of route metro – 5 lines; million passenger maintained. 123 million passenger journeys per year; Key achievement: journeys per year; maintenance of 2,000 employees maintenance of 250km of double recruited and trained 40km of double track; 12% patronage to international track; 14% patronage growth in 2015-16. standards for the growth since Keolis Key achievement: state’s first mass started operating Passenger transit network. the DLR in December satisfaction improved 2014. or maintained every Key achievement: year (2009-17). Record punctuality (>99%) and passenger satisfaction (average score: 88/100). 8 MASS TRANSIT OUR PROMISES TO CLIENTS, PASSENGERS AND COMMUNITIES In every city, our service is based around a set of promises that combine to make mass transit a natural choice. Bergen, Norway 1 Zero harm 2 Service excellence 3 Economic We have set ourselves We use precision efficiency the highest possible planning and Our operations, safety standard – efficient operational commercial and asset zero injuries to our techniques to provide management expertise passengers, workforce services people can increases revenue, and the public. depend on whatever optimises costs and We use proven the conditions, while strengthens businesses, processes and adapting timetables, providing value for behaviours to drive maintenance and money to our clients. progress. infrastructure to meet changing needs. 4 Sustainable 5 Adding value business through innovation We work with PTAs Our ‘connected to develop mass mobility’ programme transit systems helps us keep pace and encourage a shift with, and exceed, from car travel so expectations by that public transport using new technology becomes a key to simplify and means of delivering personalise travel, cities’ ambitions for understand asset sustainable growth. condition and integrate networks. OUR PROMISES AND HOW WE KEEP THEM 9 HOW WE KEEP OUR PROMISES To keep our promises wherever we operate, we base our actions on five pillars of excellence that reflect the entire lifecycle of the network – from design and construction to start of operations, improving day-to-day performance and developing the network. 1 2 3 4 5 Securing Optimising Thinking Enhancing Helping successful operational Like a network to fulfil cities’ takeovers performance Passenger capability ambitions Each pillar has a set of processes and systems which our companies adopt. It guarantees that throughout each phase we: • Understand what To assist our teams on our clients and the ground we provide passengers want a wealth of central • Transfer approaches knowledge and support, that work and adapt including research centres them to local needs staffed by our leading • Work with suppliers, engineering, safety, clients and stakeholders operations and customer to continually improve service specialists. A team results of experts advises every • Take account of future new business and major requirements so that project. Our success is we deliver best value evidenced by a record of • Capture lessons world class performance, and share success. continual improvement and industry leading Boston, USA solutions. 10 MASS TRANSIT Understanding PILLAR #1 SAFETY AND the business – Audits SERVICE QUALITY of assets, operating FROM THE START practices and skills SECURING establish the business’ Working well capability and with PTAs and inform our plans to SUCCESSFUL stakeholders – Our deliver each clients’ expert operations, objectives. IT and HR teams TAKEOVERS work collaboratively ENERGISING NEW with PTAs so that BUSINESSES Our preparations to take over new key requirements We energise new businesses guarantee a seamless for services to businesses by continue seamlessly recruiting a top start and create momentum for early are completed on team with local and improvements to service quality. schedule. Sessions international expertise. Informed by global experience, with stakeholders Before contract start, our approach during this key period mean we fully the team develops in the life of a mass transit system understand the works time and again. network’s importance and dependencies. Strong workplace 5 relations – To ensure major mass transit networks smooth employee taken over or launched transfer and build between 2014-17 trust, we hold early meetings with trade % unions and work 20-35 with the outgoing increase in capacity operator to arrange on DLR routes within Q&A channels and eight months roadshows for staff. Surveys show our open approach creates “KeolisAmey Docklands confidence in our plans settled quickly into the for the network. role of DLR operator,
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