KEEPING SUCCESSFUL GLOBAL CITIES ON THE MOVE MASS TRANSIT 2 MASS TRANSIT

KEEPING CITIES ON THE MOVE

BILLION PEOPLE Over 6 living in cities by 2045, up from c.4 billion today*

SNCF: MILLION PASSENGERS 3.2 carried every day CONTENTS in Greater Paris

4. Serving cities on four continents Keolis:

6. Our world-leading networks, services MILLION PASSENGERS and knowledge 6 every day worldwide 8. Our promises to clients, passengers and communities * United Nations, Department of Economic and Social Affairs, 10. Pillar 1: Securing successful takeovers Population Division (2014) 12. Pillar 2: Optimising operational performance

14. Pillar 3: Thinking Like a Passenger

16. Pillar 4: Enhancing network capability

18. Pillar 5: Helping to fulfil cities’ ambitions

20. Harnessing talent and knowledge 3

A WORLD LEADER IN MASS TRANSIT SNCF and Keolis are among the world’s largest mass transit operators. Our global businesses include rail, metro, tram and bus rapid transit services in 11 cities with populations of over one million people. Across the world, we have won a reputation for working constructively with public transport authorities (PTAs) to respond to the challenge of rapidly rising patronage driven by economic growth and migration to urban areas. As cities continue to become more prosperous and densely populated, high frequency, integrated mass transit will be increasingly important as the only means of meeting demand for travel in a safe, convenient and sustainable manner. Drawing on decades of experience, we are at the forefront of developing new and existing transport networks to meet the needs of global cities now and in the future.

SNCF operates rail services Keolis, in which SNCF has throughout France, including a 70% shareholding, designs high density urban lines in Greater and operates networks combining Paris and the long distance TGV all modes of transport high-speed network. in 16 countries. 4 MASS TRANSIT

SERVING CITIES ON FOUR CONTINENTS Our global mass transit networks in cities with over one million people.

MANCHESTER 41 MILLION PAX* LONDON 619 MILLION PAX*¾ BOSTON 35 MILLION PAX*

DOHA 230 MILLION PAX*p

HYDERABAD 450 MILLION PAX*

Number of passenger journeys per year. p* Forecast once network is launched. ¾ Combined number of passenger journeys for Docklands Light Railway, Govia Thameslink Railway and Southeastern Railway. SERVING CITIES ON FOUR CONTINENTS 5

UNPRECEDENTED EUROPE’S MODERNISATION MOST POPULAR NETWORK €10bn RENEWAL LYON - 350 public transport OF PARIS RAIL journeys per resident each year INFRASTRUCTURE from 2015-2025

€10bn RENEWAL OF PARIS TRAIN FLEET by 2021

LILLE 180 MILLION PAX*

SHANGHAI PARIS 26 MILLION PAX* 1.39 BILLION PAX*

LYON BORDEAUX 455 MILLION PAX* 145 MILLION PAX*

MELBOURNE 200 MILLION PAX* 6 MASS TRANSIT

WE MANAGE SOME OF THE WORLD’S LARGEST AND TOP- OUR WORLD-LEADING PERFORMING MASS TRANSIT NETWORKS, DELIVERING SERVICES TO PTAS INCLUDING: NETWORKS, SERVICES • Operation of entire city transport networks • Fleet and infrastructure AND KNOWLEDGE maintenance • Design review of new rolling stock and infrastructure • Network renewal and modernisation • Fleet replacement • Recruiting and training the entire workforce for new networks • Station upgrades and operational improvements to make networks accessible for all passengers.

OUR LEADERSHIP IN MASS TRANSIT KNOWLEDGE INCLUDES: • Operation and maintenance of automated metros with networks in Lille, Lyon, Rennes, London and Shanghai, and soon in Doha • Managing the introduction of world-first automated train control systems for heavy rail in London and Paris • Integrating mass transit networks with all other forms of transport and providing innovative ‘last mile’ journey options.

Lyon, France OUR WORLD-LEADING NETWORKS, SERVICES AND KNOWLEDGE 7 OUR MAJOR NETWORKS AND THEIR ACHIEVEMENTS

PARIS, FRANCE LYON, FRANCE SOUTHERN Greater Paris heavy Citywide public ENGLAND, UK rail network – 15 lines; transport network – Govia Thameslink 1.39 billion passenger includes 4 metro Railway, Europe’s journeys per day; and 5 tram lines; largest rail franchise 3,700km of track 455 million passenger – 3,182 services each maintained; 30% journeys per year; weekday; 321 million patronage growth maintenance of passenger journeys over the past decade. 105km of double per year. Key achievement: track; 20% growth in Key achievement: Over 650 services metro patronage 552 new carriages operate simultane- (2010 – 2017) . introduced in 2017. ously in the peaks Key achievement: with a train entering 350 public transport HYDERABAD, INDIA or leaving a station journeys per resident World’s largest every second each year – highest in elevated metro with – making it the Europe. 30km of double track world’s second launched – 3 lines busiest urban railway. MELBOURNE, when completed; AUSTRALIA 450 million LONDON, UK World’s largest and passenger journeys Docklands Light oldest tram network per year forecast; Railway automated – 24 lines; over 200 72km of route metro – 5 lines; million passenger maintained. 123 million passenger journeys per year; Key achievement: journeys per year; maintenance of 2,000 employees maintenance of 250km of double recruited and trained 40km of double track; 12% patronage to international track; 14% patronage growth in 2015-16. standards for the growth since Keolis Key achievement: state’s first mass started operating Passenger transit network. the DLR in December satisfaction improved 2014. or maintained every Key achievement: year (2009-17). Record punctuality (>99%) and passenger satisfaction (average score: 88/100). 8 MASS TRANSIT

OUR PROMISES TO CLIENTS, PASSENGERS AND COMMUNITIES In every city, our service is based around a set of promises that combine to make mass transit a natural choice.

Bergen, Norway 1 Zero harm 2 Service excellence 3 Economic We have set ourselves We use precision efficiency the highest possible planning and Our operations, safety standard – efficient operational commercial and asset zero injuries to our techniques to provide management expertise passengers, workforce services people can increases revenue, and the public. depend on whatever optimises costs and We use proven the conditions, while strengthens businesses, processes and adapting timetables, providing value for behaviours to drive maintenance and money to our clients. progress. infrastructure to meet changing needs.

4 Sustainable 5 Adding value business through innovation We work with PTAs Our ‘connected to develop mass mobility’ programme transit systems helps us keep pace and encourage a shift with, and exceed, from car travel so expectations by that public transport using new technology becomes a key to simplify and means of delivering personalise travel, cities’ ambitions for understand asset sustainable growth. condition and integrate networks. OUR PROMISES AND HOW WE KEEP THEM 9

HOW WE KEEP OUR PROMISES To keep our promises wherever we operate, we base our actions on five pillars of excellence that reflect the entire lifecycle of the network – from design and construction to start of operations, improving day-to-day performance and developing the network.

1 2 3 4 5

Securing Optimising Thinking Enhancing Helping successful operational Like a network to fulfil cities’ takeovers performance Passenger capability ambitions

Each pillar has a set of processes and systems which our companies adopt. It guarantees that throughout each phase we:

• Understand what To assist our teams on our clients and the ground we provide passengers want a wealth of central • Transfer approaches knowledge and support, that work and adapt including research centres them to local needs staffed by our leading • Work with suppliers, engineering, safety, clients and stakeholders operations and customer to continually improve service specialists. A team results of experts advises every • Take account of future new business and major requirements so that project. Our success is we deliver best value evidenced by a record of • Capture lessons world class performance, and share success. continual improvement and industry leading Boston, USA solutions. 10 MASS TRANSIT

Understanding PILLAR #1 SAFETY AND the business – Audits SERVICE QUALITY of assets, operating FROM THE START practices and skills SECURING establish the business’ Working well capability and with PTAs and inform our plans to SUCCESSFUL stakeholders – Our deliver each clients’ expert operations, objectives. IT and HR teams TAKEOVERS work collaboratively ENERGISING NEW with PTAs so that BUSINESSES Our preparations to take over new key requirements We energise new businesses guarantee a seamless for services to businesses by continue seamlessly recruiting a top start and create momentum for early are completed on team with local and improvements to service quality. schedule. Sessions international expertise. Informed by global experience, with stakeholders Before contract start, our approach during this key period mean we fully the team develops in the life of a mass transit system understand the works time and again. network’s importance and dependencies.

Strong workplace 5 relations – To ensure major mass transit networks smooth employee taken over or launched transfer and build between 2014-17 trust, we hold early meetings with trade % unions and work 20-35 with the outgoing increase in capacity operator to arrange on DLR routes within Q&A channels and eight months roadshows for staff. Surveys show our open approach creates “KeolisAmey Docklands confidence in our plans settled quickly into the for the network. role of DLR operator, Safety preparations maintaining our excellent – Before starting performance record and operations, we provide delivering improvements network-specific safety for our customers before training for incoming managers, run a crisis the first anniversary of management exercise the new franchise was and assess safety in sight.” culture.

Jon Fox, Director of Rail and Sponsored Services, Transport for London SECURING SUCCESSFUL TAKEOVERS 11 plans for service assessing whether improvements and there were sufficient culture change. Early expert resources communication for key tasks campaigns set a (e.g. IT installation), dynamic vision the effectiveness for the network of communication which we back up with staff, and with quick wins to our understanding of improve performance, local regulations and demonstrate the stakeholder concerns. difference we make It enables us to RAPID DLR IMPROVEMENTS and lay foundations for continuously improve In 2014, our preparations to take over London’s longer term initiatives. processes for taking DLR network laid the ground for rapid over mass transit improvements. Roadshows, audits and business LEARNING FROM networks and adapting reviews gave employees a clear vision of our EXPERIENCE them to meet local agenda for the network and informed plans Our review of each requirements. for new operating, maintenance and customer takeover includes service initiatives. Within eight months, creative new timetables increased capacity 20-35% on high demand routes, while maintaining punctuality above the 99% target. In addition, we achieved and maintained record customer satisfaction.

STRONG PARTNERSHIP WITH MANCHESTER PTA In Manchester, where we operate and maintain the UK’s largest tram network, we built a strong relationship with the PTA from contract award. During mobilisation, we shared weekly updates on our readiness to take over the network and resolved risks together. The trust developed meant we worked closely from the day we began running services. Early joint initiatives included a team to address a historic signalling fault, more security staff on the network and advising the PTA on customer experience initiatives. We also attended each other’s business plan meetings to co-ordinate arrangements for future projects.

London, UK 12 MASS TRANSIT

PROVIDING maintenance to reflect PILLAR #2 RELIABLE, assets’ condition, age HIGH-CAPACITY and use. On critical SERVICES infrastructure and new OPTIMISING We assess all rolling stock, sensors constraints on and digital diagnostics operational alert us to emerging OPERATIONAL performance, and issues before repairs develop solutions are needed. based on precision Our culture change PERFORMANCE planning and working and annual safety practices. Simulation improvement plans On the world’s newest and oldest mass tools ensure plans are embed safe asset transit networks we are improving robust, particularly at management. For key junctions, and that example, there has punctuality and safety while catering small delays will not never been a serious for high growth. Our success is based escalate into larger safety incident on on a whole system approach to incidents. On Paris’ our automated metro planning, operations and maintenance, 150-year old railway, systems. informed by advanced analysis which these techniques have allows us to present attractive options improved punctuality MANAGING LARGE to stakeholders. by up to 7% within a PASSENGER year on lines where VOLUMES we have revised We equip networks timetables. to withstand > 99% On our metro and tram performance pressures punctuality networks we refine created by huge on DLR network operating methods passenger volumes. with staff, PTAs and We develop smart regulators. Benefits ticketing for rapid 450,000 include highly efficient station entry and exit, passengers per day timetables which adapt platforms to managed smoothly release vehicles to increase space and at Paris Saint-Lazare raise service frequency specify vehicle designs station and reliability. On to speed up boarding. all networks, we In Paris these % investigate every delay measures contribute 30 and how to prevent to an average 4% rise in central reoccurrence. punctuality gain when Bordeaux frequency we introduce new with the existing fleet HIGH-PERFORMANCE, trains. Passenger flow SAFE ASSETS management includes Our maintenance remote monitoring systems increase of busy stations the reliability of and ‘Nudge’ projects infrastructure and to help passengers vehicles by preventing move through stations faults. We design, easily. schedule and adapt OPTIMISING OPERATIONAL PERFORMANCE 13

PARIS LINE L PUNCTUALITY JUMPS TO 94% In 2015, we revised Paris’ Line L timetable to provide more punctual journeys, cater for new travel patterns and meet growing demand. Precise funnelling of services from branches onto the core route and removal of timetable conflicts raised punctuality from 87% to 94% and reduced the number of cancelled services by 40%. Currently, we are presenting choices to the PTA and communities for new timetables on five other lines.

30% BORDEAUX FREQUENCY INCREASE In Bordeaux, we redesigned services on the three-line tram network to cater for ongoing patronage rises of 6%/year. We now run a mix of new city centre loop and ‘length of the line’ services. The change raised city centre frequency by 30% using the existing fleet. Punctuality improved to over 95%. To make the case to the PTA, we provided an operations plan showing performance would be robust and most passengers would benefit. We will propose similar changes in Lyon.

Bordeaux, France 14 MASS TRANSIT

EASY, COMFORTABLE • New rolling stock PILLAR #3 JOURNEYS with spacious We develop networks interiors and simple so passengers can travel boarding THINKING LIKE easily and comfortably • Extra staff at key from door to door. points on the Facilities include: network A PASSENGER • Online and mobile • Accessible stations systems for people for passengers All our companies apply our Thinking to plan journeys and • Last mile travel Like a Passenger approach to every buy tickets at their options (e.g. car aspect of their business, informed convenience share, bike hire). • Simple wayfinding It improves passenger by surveys and bespoke research. and connections at perceptions The result is a simple and increasingly stations significantly. personalised customer experience • Real-time information In Melbourne ratings and high satisfaction. on demand for information and

SNCF APP BECOMES ‘JOURNEY COMPANION’ RECORD In 2016 we relaunched the SNCF app to simplify and personalise travel on SATISFACTION our 15-line Paris network. As well as on the Melbourne and DLR providing real-time service information and networks and Paris Line H customised travel itineraries and alerts, the new app advises passengers about any network disruptions and whether trains 8 million are crowded. With SNCF’s other journey downloads of the new SNCF planning tools (e.g. Twitter feeds, blogs, app in 24 months our chatbot virtual assistant, website, digital maps of stations), it helps ensure passengers have the right information €1.5bn when and where they need it. invested by 2024 to make 209 Paris stations accessible to all PASSENGER EXPERIENCE BUILT IN TO – covers 90% of passenger STATION DESIGN journeys In Hyderabad, the PTA accepted our offer to review design plans for the main station on the new metro system. After “Mass transit is about the daily we analysed passenger experience from management of very large entering the station to boarding trains, passenger flows timed to the the PTA approved changes to separate second, while meeting the needs entry and exit flows, improve signage, widen platforms and make ticket gates of each passenger looking for two-way. Benefits include reducing personalised information and the time needed for connections by 10%, customer service.” and an easier, safer environment for the 1.5 million people expected to use Alain Krakovitch, the network each day. Director, SNCF Paris Mass Transit THINKING LIKE A PASSENGER 15 staff have increased transit and connecting planning. plans are in place every year (2009-17). transport, and stores Projects are informed within 10 minutes. In Paris satisfaction tickets on passengers’ by our digital lab, To provide extra help with comfort rises phones. Local which investigates how for passengers, we at least 6% when we initiatives to make people use technology. train back office staff introduce new trains. payment easier include to assist on the front using NFC technology EFFECTIVE line. We minimise the TECHNOLOGICAL to cut purchase time DISRUPTION impact of engineering INNOVATION to a few seconds MANAGEMENT projects that cannot We enhance and a monthly billing All our companies be completed at night customer services option. In Paris we are have practised rapid by using techniques to with technological fitting mobile signal response plans run a reduced service innovations. In France, receivers in tunnels so for passengers to during the works. Keolis’ world-first app passengers can receive complete journeys combines journey travel updates at all as quickly as possible, planning with ticket times, and have piloted if services are purchase for mass virtual reality journey disrupted. In Paris

Paris, France 16 MASS TRANSIT

PILLAR #4 TECHNICAL LEAPS junctions) offers TO MEET RISING a good value solution DEMAND to raise capacity ENHANCING We are at the forefront and punctuality, of mass transit and analyse whether innovation, working asset replacement or NETWORK with PTAs to introduce renovation is the best automated systems choice. The options that increase service we identify help clients CAPABILITY frequency, speed manage capital- and punctuality. intensive rail networks Our companies work with PTAs We began operating at affordable cost. to anticipate and respond to and maintaining the world’s first fully NETWORK the challenges of networks automated metro MODERNISATION reaching full capacity and the need in Lille in 1983, and We have significant to replace ageing assets. We offer remain the world experience of proven solutions and innovative leader with networks modernising some technology to create step changes in four (soon to be six) of the world’s largest in network performance and reduce cities. and oldest mass the cost of infrastructure renewal. We are now using this transit systems. In experience to manage Paris, unprecedented the introduction of renewal works will automated systems help us maintain and on heavy rail lines. improve punctuality 24 On our Paris and GTR as patronage grows. trains per hour networks, automatic In 2016 and 2017 on GTR’s core route train operation is being we renewed 362km from December 2019 fitted along with digital of track and 357 sets in-cab signaling to of points on behalf provide the precision of the PTA, on time € 500m and control to operate and within the €2.6bn saving for Lyon PTA radical, very high budget. We will invest frequency timetables. a further €800m each year until 2025, and 362 km EFFICIENT ASSET complete a €10bn of track renewed in 2016 and 2017, MANAGEMENT fleet renewal by equivalent to 10% of the Greater Our companies look 2021, replacing or Paris network beyond our usual role refurbishing 700 trains. of network maintainer In Melbourne we have to offer clients been renewing the “NExTEO is a major breakthrough choices on efficient tram network since for the mass transit industry, merging asset management. 2009 with a solution We assess whether to deliver more work dynamic signalling and intelligent train remodelling at lower cost than control technology to increase capacity infrastructure the PTA anticipated. and reliability.” (e.g. terminals,

Pierre Messulam, Deputy Director, SNCF Paris Mass Transit ENHANCING NETWORK CAPABILITY 17

AUTOMATION TO RAISE CAPACITY In Paris, SNCF is leading the NExTEO project, the world’s first automated train operating system for heavy railways. We will introduce the technology on Line E, then roll it out on other lines. Using intelligent radio communication and automated train control, it will reduce headways between trains from 180 seconds to 108, adjust trains’ pathing dynamically to maintain punctuality, and contribute to higher speeds – from 60km/h to as high as 120km/h in some areas. Line E frequency will increase in phases from 16 trains per hour today to 22 in 2024.

€500M SAVING FOR LYON PTA In Lyon, the PTA asked us to identify rolling stock options for metro Lines A and B after the 40-year-old trains reach the end of their design life in 2018. After defining alternative scenarios and running lifecycle cost simulations, we recommended retaining the trains until 2033, with modifications that will allow them to continue operating reliably. It will save Lyon taxpayers €500m over the next 15 years.

Paris, France 18 MASS TRANSIT

TRUSTED PARTNER PILLAR #5 IN NETWORK DEVELOPMENT We act as a trusted HELPING TO FULFIL partner in cities’ plans to build and extend mass transit CITIES’ AMBITIONS networks. Our role includes providing Across the world we are helping cities international experts achieve their vision for sustainable to advise on technical growth and prominence on the global solutions to attract more passengers, stage. We ensure new and extended lines reduce costs and contribute to cities’ competitiveness improve reliability, and quality of life, design timetable so that new lines changes to reduce car use, and contribute deliver the intended to the success of famous special events. economic and lifestyle benefits. At present we are assisting cities on four continents with new rail, tram 55km and metro projects. extension of Paris Line E We are also building will carry 625,000 people from the day it opens 350 public transport journeys per person in Lyon – the highest in Europe 120 extra train services to carry fans to each Euro 2016 match in Paris

“The SNCF national and regional network and the company's involvement in providing increased services for fans played an important part in the success of the UEFA EURO 2016 football tournament in France.”

Martin Kallen, Chief Executive, UEFA Events HELPING TO FULFIL CITIES’ AMBITIONS 19 partnerships with with mass transit lines key role in the success have dispersed. research organisations as the backbone of of world famous It caters successfully to further our integrated networks festivals. We revise for one-off and annual understanding of fed by high frequency timetables to operate events (e.g. taking the links between bus routes. We at maximum frequency 1.5 million fans to Euro transport and urban connect the entire on routes to the 2016 football matches; development. network at transport venue, reschedule 300,000 spectators hubs and co-ordinate maintenance so to the Australian Open SHIFTING JOURNEYS all modes. In Bordeaux, sufficient vehicles tennis each year). FROM CAR TO MASS tram and bus trips are available, control Our proven record TRANSIT rose 45% to 138 million passenger numbers was a key part of Paris’ We support from 2009-16. In Lyon at stations, and run winning bid for the cities’ sustainable only 42% of trips are services until crowds 2024 Olympics. development policies by car compared to by designing routes 52% in 1995. Cities and timetables that including Melbourne SUPPORTING PARIS TRANSPORT encourage people and Shanghai have REVOLUTION to switch from cars asked us to lead In Paris we are a key partner in the most to safer, low emission integrated transport significant expansion of the mass transit alternatives. We work initiatives. network for 50 years. It will create faster with communities journeys, new links to employment, relieve to understand travel SUCCESSFUL crowded lines and connect neighbourhoods needs, and re-plan SPECIAL EVENTS across the city. Our projects include extending services accordingly Our networks play a rail Line E by 55km. We are also advising on plans for new automated metro routes and how to remodel rail stations to provide efficient connections and passenger flows to the new lines. Our input draws on our expertise in automated metro operation and new tools that track how people travel.

HIGHEST PUBLIC TRANSPORT USE IN EUROPE In Lyon, we work with the PTA to continually adapt the transport network to meet the city’s economic, housing and environmental policies. In the past six years, we have provided design reviews for extensions to four tram and metro lines and a dedicated link to the football stadium. We also overhauled bus services to provide high frequency connections to mass transit routes. Our successful operation and integration of the city’s network means Lyon’s residents make an average of 350 public transport journeys per year – the most in Europe.

Melbourne, Australia 20 MASS TRANSIT HARNESSING TALENT AND KNOWLEDGE The skills and passion of our people are essential to our world-leading position. We are committed to supporting them with continuous professional development, knowledge sharing platforms and expert advice – geared towards driving operational excellence and service development across our businesses.

4,000 answers provided to businesses through our KeoShare knowledge platform

Mass Transit Academy provides new perspectives “As director of Line K in Paris, I tended to focus on operational requirements and Mass Transit Academy, France underestimated the impact of renewals work on passengers. The academy helped me ADVANCED MASS gain a more integrated view of operations TRANSIT SKILLS To meet today’s mass and maintenance and I now have a better transit challenges, understanding of the challenges and our managers need requirements of everyone involved. Another technical skills benefit was learning about issues Keolis faces along with a deep understanding outside France. It helped me form a new of the whole network perspective on issues in the Paris region and and how track, stations the way we operate. Stakeholder sessions and vehicles function as a system. provided a deeper understanding of the Our Mass Transit importance of mass transit to Paris.” Academy provides

Guillaume Darsonville, this integrated Director, Line K, Paris Nord, SNCF perspective. Training covers all aspects HARNESSING TALENT AND KNOWLEDGE 21

KNOWLEDGE TRANSFER TO BOSTON In Boston, our rail services division is supporting performance improvement plans by providing proven timetabling and station operation systems that have raised punctuality by up to 7% on lines in Paris. Modelling on Boston’s network shows we will achieve similar results. New technology being transferred through our innovation networks and adapted to local conditions includes drone systems for infrastructure monitoring. Benefits will include early warnings on fallen trees and leaf fall on the wooded Boston network.

has changed the way we work and confir- med our view that people thrive when working collabora- tively.

EXPERT SUPPORT FOR OUR PEOPLE We offer expertise and proven solutions to support our of mass transit to cities’ prospects and the knowledge held managers at key times management from quality of life. by all our businesses – e.g. when taking maintenance to traffic In 2016, we also worldwide. The system over networks and control and passenger opened our Mainte- brings together com- during performance flow, how they affect nance Management munities of experts, improvement plans. each other and how Training Centre to covering all aspects Our rail services individual decisions assist our companies of mass transit, to pool division advises impact the overall in improving network experience, create best on techniques and service. Courses availability, reliability practice libraries innovations used also pool expertise and safety. and offer advice to any successfully by and consider future business that needs it. other networks. transport needs, SHARING Over 4,000 answers Our international stimulating new KNOWLEDGE have been provided projects team thinking. Presentations WORLDWIDE in three years and tens and secondments from clients reinforce We have built an of thousands programme provide the importance of online platform that of documents shared on-the-ground support efficient mass transit harnesses and shares securely. The system from leading experts. 22 MASS TRANSIT HIGH QUALITY SERVICE DELIVERY FOR CLIENTS AND PASSENGERS AT EVERY STAGE PILLAR #1 SECURING SUCCESSFUL TAKEOVERS PILLAR #2 • Safety and service OPTIMISING quality from the start OPERATIONAL PILLAR #5 • Energising new HELPING TO FULFIL businesses PERFORMANCE • Learning from • Providing reliable, CITIES’ AMBITIONS experience high-capacity services • Trusted partner in • High-performance, network development safe assets • Shifting journeys • Managing large from car to mass transit passenger volumes • Successful special events

PILLAR #3 PILLAR #4 THINKING LIKE ENHANCING NETWORK A PASSENGER CAPABILITY • Easy, comfortable • Technical leaps to meet journeys rising demand • Technological innovation • Efficient asset management • Effective disruption • Network modernisation management TO FIND OUT MORE

For more information on our service offer, visit www.keolis.com and www.sncf.com

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Design: Photo credits: Valérie Archeno, A. Barrière, Bertrand Boissimon, La Mandarine, Sébastien Erome, P. Grifford / Capa Pictures, Keolis, Christophe Recoura, SNCF Keolis www.keolis.com

SNCF www.sncf.com