Keeping Successful Global Cities on the Move Mass Transit 2 Mass Transit 3

KEEPING SUCCESSFUL GLOBAL CITIES ON THE MOVE MASS TRANSIT 2 MASS TRANSIT 3

KEEPING CITIES A WORLD LEADER ON THE MOVE IN MASS TRANSIT SNCF and Keolis are among the world’s largest mass transit operators. Our global businesses include rail, metro, tram and bus rapid transit BILLION PEOPLE services in 11 cities with populations of over Over 6 living in cities by 2045, one million people. up from c.4 billion today* Across the world, we have won a reputation for working constructively with public transport authorities (PTAs) to respond to the challenge SNCF: of rapidly rising patronage driven by economic MILLION PASSENGERS growth and migration to urban areas. As cities carried every day continue to become more prosperous and 3.2 densely populated, high frequency, integrated CONTENTS in Greater Paris mass transit will be increasingly important as the only means of meeting demand for travel 4. Serving cities on four continents Keolis: in a safe, convenient and sustainable manner. MILLION PASSENGERS Drawing on decades of experience, we are 6. Our world-leading networks, services at the forefront of developing new and existing and knowledge 6 every day worldwide transport networks to meet the needs of global 8. Our promises to clients, passengers cities now and in the future. and communities * United Nations, Department of Economic and Social Affairs, 10. Pillar 1: Securing successful takeovers Population Division (2014) 12. Pillar 2: Optimising operational performance

14. Pillar 3: Thinking Like a Passenger

16. Pillar 4: Enhancing network capability SNCF operates rail services Keolis, in which SNCF has 18. Pillar 5: Helping to fulfil cities’ ambitions throughout France, including a 70% shareholding, designs high density urban lines in Greater and operates networks combining 20. Harnessing talent and knowledge Paris and the long distance TGV all modes of transport high-speed network. in 16 countries. 4 MASS TRANSIT SERVING CITIES ON FOUR CONTINENTS 5

UNPRECEDENTED EUROPE’S SERVING CITIES MODERNISATION MOST POPULAR NETWORK ON FOUR CONTINENTS €10bn RENEWAL LYON - 350 public transport OF PARIS RAIL journeys per resident each year Our global mass transit networks INFRASTRUCTURE in cities with over one million people. from 2015-2025

€10bn RENEWAL OF PARIS TRAIN FLEET by 2021

MANCHESTER 41 MILLION PAX* LONDON 619 MILLION PAX*¾ BOSTON LILLE 35 MILLION PAX* 180 MILLION PAX*

SHANGHAI PARIS DOHA 26 MILLION PAX* 1.39 BILLION PAX* 230 MILLION PAX*p

HYDERABAD 450 MILLION PAX*

LYON BORDEAUX 455 MILLION PAX* 145 MILLION PAX*

MELBOURNE 200 MILLION PAX*

Number of passenger journeys per year. p* Forecast once network is launched. ¾ Combined number of passenger journeys for Docklands Light Railway, Govia Thameslink Railway and Southeastern Railway. 6 MASS TRANSIT OUR WORLD-LEADING NETWORKS, SERVICES AND KNOWLEDGE 7

WE MANAGE SOME OF THE OUR MAJOR NETWORKS WORLD’S LARGEST AND TOP- OUR WORLD-LEADING PERFORMING MASS TRANSIT AND THEIR ACHIEVEMENTS NETWORKS, DELIVERING SERVICES TO PTAS INCLUDING: NETWORKS, SERVICES • Operation of entire city transport PARIS, FRANCE LYON, FRANCE SOUTHERN networks Greater Paris heavy Citywide public ENGLAND, UK • Fleet and infrastructure rail network – 15 lines; transport network – Govia Thameslink AND KNOWLEDGE maintenance 1.39 billion passenger includes 4 metro Railway, Europe’s • Design review of new rolling journeys per day; and 5 tram lines; largest rail franchise stock and infrastructure 3,700km of track 455 million passenger – 3,182 services each • Network renewal and maintained; 30% journeys per year; weekday; 321 million modernisation patronage growth maintenance of passenger journeys • Fleet replacement over the past decade. 105km of double per year. • Recruiting and training the entire Key achievement: track; 20% growth in Key achievement: workforce for new networks Over 650 services metro patronage 552 new carriages • Station upgrades and operational operate simultane- (2010 – 2017) . introduced in 2017. improvements to make networks ously in the peaks Key achievement: accessible for all passengers. with a train entering 350 public transport HYDERABAD, INDIA or leaving a station journeys per resident World’s largest every second each year – highest in elevated metro with OUR LEADERSHIP IN MASS – making it the Europe. 30km of double track TRANSIT KNOWLEDGE world’s second launched – 3 lines INCLUDES: busiest urban railway. MELBOURNE, when completed; • Operation and maintenance AUSTRALIA 450 million of automated metros with LONDON, UK World’s largest and passenger journeys networks in Lille, Lyon, Rennes, Docklands Light oldest tram network per year forecast; London and Shanghai, and soon Railway automated – 24 lines; over 200 72km of route in Doha metro – 5 lines; million passenger maintained. • Managing the introduction 123 million passenger journeys per year; Key achievement: of world-first automated train journeys per year; maintenance of 1,000 employees control systems for heavy rail maintenance of 250km of double recruited and trained in London and Paris 40km of double track; 12% patronage to international • Integrating mass transit networks track; 14% patronage growth in 2015-16. standards for the with all other forms of transport growth since Keolis Key achievement: state’s first mass and providing innovative ‘last started operating Passenger transit network. mile’ journey options. the DLR in December satisfaction improved 2014. or maintained every Key achievement: year (2009-17). Record punctuality (>99%) and passenger satisfaction (average score: 88/100).

Lyon, France 8 MASS TRANSIT OUR PROMISES AND HOW WE KEEP THEM 9

OUR PROMISES HOW WE KEEP TO CLIENTS, PASSENGERS OUR PROMISES To keep our promises wherever we operate, we base our actions AND COMMUNITIES on five pillars of excellence that reflect the entire lifecycle of the network – from design and construction to start of operations, In every city, our service is based around a set of promises improving day-to-day performance and developing the network. that combine to make mass transit a natural choice.

1 2 3 4 5 Bergen, Norway 1 Zero harm 2 Service excellence 3 Economic Securing Optimising Thinking Enhancing Helping We have set ourselves We use precision efficiency successful operational Like a network to fulfil cities’ the highest possible planning and Our operations, takeovers performance Passenger capability ambitions safety standard – efficient operational commercial and asset zero injuries to our techniques to provide management expertise passengers, workforce services people can increases revenue, and the public. depend on whatever optimises costs and We use proven the conditions, while strengthens businesses, processes and adapting timetables, providing value for Each pillar has a set of processes and systems which behaviours to drive maintenance and money to our clients. our companies adopt. It guarantees that throughout progress. infrastructure to meet each phase we: changing needs. • Understand what To assist our teams on our clients and the ground we provide passengers want a wealth of central • Transfer approaches knowledge and support, 4 Sustainable 5 Adding value that work and adapt including research centres business through innovation them to local needs staffed by our leading We work with PTAs Our ‘connected • Work with suppliers, engineering, safety, to develop mass mobility’ programme clients and stakeholders operations and customer transit systems helps us keep pace to continually improve service specialists. A team and encourage a shift with, and exceed, results of experts advises every from car travel so expectations by • Take account of future new business and major that public transport using new technology requirements so that project. Our success is becomes a key to simplify and we deliver best value evidenced by a record of means of delivering personalise travel, • Capture lessons world class performance, cities’ ambitions for understand asset and share success. continual improvement sustainable growth. condition and and industry leading integrate networks. Boston, USA solutions. 10 MASS TRANSIT SECURING SUCCESSFUL TAKEOVERS 11

Understanding plans for service assessing whether PILLAR #1 SAFETY AND the business – Audits improvements and there were sufficient SERVICE QUALITY of assets, operating culture change. Early expert resources FROM THE START practices and skills communication for key tasks SECURING establish the business’ campaigns set a (e.g. IT installation), Working well capability and dynamic vision the effectiveness with PTAs and inform our plans to for the network of communication SUCCESSFUL stakeholders – Our deliver each clients’ which we back up with staff, and expert operations, objectives. with quick wins to our understanding of IT and HR teams improve performance, local regulations and TAKEOVERS work collaboratively ENERGISING NEW demonstrate the stakeholder concerns. with PTAs so that BUSINESSES difference we make It enables us to RAPID DLR IMPROVEMENTS Our preparations to take over new key requirements We energise new and lay foundations for continuously improve In 2014, our preparations to take over London’s businesses guarantee a seamless for services to businesses by longer term initiatives. processes for taking DLR network laid the ground for rapid continue seamlessly recruiting a top over mass transit improvements. Roadshows, audits and business start and create momentum for early are completed on team with local and LEARNING FROM networks and adapting improvements to service quality. reviews gave employees a clear vision of our schedule. Sessions international expertise. EXPERIENCE them to meet local agenda for the network and informed plans Informed by global experience, with stakeholders Before contract start, Our review of each requirements. for new operating, maintenance and customer our approach during this key period mean we fully the team develops takeover includes service initiatives. Within eight months, creative in the life of a mass transit system understand the new timetables increased capacity 20-35% works time and again. network’s importance on high demand routes, while maintaining and dependencies. punctuality above the 99% target. In addition, we achieved and maintained record customer Strong workplace satisfaction. 5 relations – To ensure major mass transit networks smooth employee taken over or launched transfer and build STRONG PARTNERSHIP between 2014-17 trust, we hold early WITH MANCHESTER PTA meetings with trade In Manchester, where we operate and maintain % unions and work the UK’s largest tram network, we built a 20-35 with the outgoing strong relationship with the PTA from contract increase in capacity operator to arrange award. During mobilisation, we shared weekly on DLR routes within Q&A channels and updates on our readiness to take over the eight months roadshows for staff. network and resolved risks together. The trust Surveys show our developed meant we worked closely from the open approach creates day we began running services. Early joint “KeolisAmey Docklands confidence in our plans initiatives included a team to address a historic settled quickly into the for the network. signalling fault, more security staff on the network and advising the PTA on customer role of DLR operator, Safety preparations experience initiatives. We also attended each maintaining our excellent – Before starting other’s business plan meetings to co-ordinate performance record and operations, we provide arrangements for future projects. delivering improvements network-specific safety for our customers before training for incoming managers, run a crisis the first anniversary of management exercise the new franchise was and assess safety in sight.” culture.

Jon Fox, Director of Rail and Sponsored Services, Transport for London London, UK 12 MASS TRANSIT OPTIMISING OPERATIONAL PERFORMANCE 13

PROVIDING maintenance to reflect PARIS LINE L PUNCTUALITY JUMPS TO 94% PILLAR #2 RELIABLE, assets’ condition, age In 2015, we revised Paris’ Line L timetable HIGH-CAPACITY and use. On critical to provide more punctual journeys, cater for SERVICES infrastructure and new new travel patterns and meet growing demand. OPTIMISING We assess all rolling stock, sensors Precise funnelling of services from branches constraints on and digital diagnostics onto the core route and removal of timetable operational alert us to emerging conflicts raised punctuality from 87% to 94% OPERATIONAL performance, and issues before repairs and reduced the number of cancelled services develop solutions are needed. by 40%. Currently, we are presenting choices based on precision Our culture change to the PTA and communities for new timetables PERFORMANCE planning and working and annual safety on five other lines. practices. Simulation improvement plans tools ensure plans are embed safe asset On the world’s newest and oldest mass 30% BORDEAUX FREQUENCY INCREASE robust, particularly at management. For transit networks we are improving In Bordeaux, we redesigned services on key junctions, and that example, there has the three-line tram network to cater for punctuality and safety while catering small delays will not never been a serious ongoing patronage rises of 6%/year. We now for high growth. Our success is based escalate into larger safety incident on run a mix of new city centre loop and ‘length on a whole system approach to incidents. On Paris’ our automated metro of the line’ services. The change raised city planning, operations and maintenance, 150-year old railway, systems. centre frequency by 30% using the existing these techniques have informed by advanced analysis which fleet. Punctuality improved to over 95%. improved punctuality MANAGING LARGE allows us to present attractive options To make the case to the PTA, we provided by up to 7% within a PASSENGER to stakeholders. an operations plan showing performance would year on lines where VOLUMES be robust and most passengers would benefit. we have revised We equip networks We will propose similar changes in Lyon. timetables. to withstand > 99% On our metro and tram performance pressures punctuality networks we refine created by huge on DLR network operating methods passenger volumes. with staff, PTAs and We develop smart regulators. Benefits ticketing for rapid 450,000 include highly efficient station entry and exit, passengers per day timetables which adapt platforms to managed smoothly release vehicles to increase space and at Paris Saint-Lazare raise service frequency specify vehicle designs station and reliability. On to speed up boarding. all networks, we In Paris these % investigate every delay measures contribute 30 and how to prevent to an average 4% rise in central reoccurrence. punctuality gain when Bordeaux frequency we introduce new with the existing fleet HIGH-PERFORMANCE, trains. Passenger flow SAFE ASSETS management includes Our maintenance remote monitoring systems increase of busy stations the reliability of and ‘Nudge’ projects infrastructure and to help passengers vehicles by preventing move through stations faults. We design, easily. schedule and adapt

Bordeaux, France 14 MASS TRANSIT THINKING LIKE A PASSENGER 15

EASY, COMFORTABLE • New rolling stock staff have increased transit and connecting planning. plans are in place PILLAR #3 JOURNEYS with spacious every year (2009-17). transport, and stores Projects are informed within 10 minutes. We develop networks interiors and simple In Paris satisfaction tickets on passengers’ by our digital lab, To provide extra help so passengers can travel boarding with comfort rises phones. Local which investigates how for passengers, we THINKING LIKE easily and comfortably • Extra staff at key at least 6% when we initiatives to make people use technology. train back office staff from door to door. points on the introduce new trains. payment easier include to assist on the front Facilities include: network using NFC technology EFFECTIVE line. We minimise the A PASSENGER • Online and mobile • Accessible stations TECHNOLOGICAL to cut purchase time DISRUPTION impact of engineering systems for people for passengers INNOVATION to a few seconds MANAGEMENT projects that cannot All our companies apply our Thinking to plan journeys and • Last mile travel We enhance and a monthly billing All our companies be completed at night Like a Passenger approach to every buy tickets at their options (e.g. car customer services option. In Paris we are have practised rapid by using techniques to aspect of their business, informed convenience share, bike hire). with technological fitting mobile signal response plans run a reduced service • Simple wayfinding It improves passenger innovations. In France, receivers in tunnels so for passengers to during the works. by surveys and bespoke research. and connections at perceptions Keolis’ world-first app passengers can receive complete journeys The result is a simple and increasingly stations significantly. combines journey travel updates at all as quickly as possible, personalised customer experience • Real-time information In Melbourne ratings planning with ticket times, and have piloted if services are and high satisfaction. on demand for information and purchase for mass virtual reality journey disrupted. In Paris

SNCF APP BECOMES ‘JOURNEY COMPANION’ RECORD In 2016 we relaunched the SNCF app to simplify and personalise travel on SATISFACTION our 15-line Paris network. As well as on the Melbourne and DLR providing real-time service information and networks and Paris Line H customised travel itineraries and alerts, the new app advises passengers about any network disruptions and whether trains 8 million are crowded. With SNCF’s other journey downloads of the new SNCF planning tools (e.g. Twitter feeds, blogs, app in 24 months our chatbot virtual assistant, website, digital maps of stations), it helps ensure passengers have the right information €1.5bn when and where they need it. invested by 2024 to make 209 Paris stations accessible to all PASSENGER EXPERIENCE BUILT IN – covers 90% of passenger TO STATION DESIGN journeys In Hyderabad, our client Larsen & Toubro accepted our offer to review design plans for the main station on the new metro “Mass transit is about the daily system. After we analysed passenger management of very large experience from entering the station passenger flows timed to the to boarding trains, our client approved second, while meeting the needs changes to separate entry and exit flows, improve signage, widen platforms and of each passenger looking for make ticket gates two-way. Benefits include personalised information and reducing the time needed for connections customer service.” by 10%, and an easier, safer environment for the 1.5 million people expected to use Alain Krakovitch, the network each day. Director, SNCF Paris Mass Transit Paris, France 16 MASS TRANSIT ENHANCING NETWORK CAPABILITY 17

AUTOMATION TO RAISE CAPACITY PILLAR #4 TECHNICAL LEAPS junctions) offers In Paris, SNCF is leading the NExTEO project, TO MEET RISING a good value solution the world’s first automated train operating DEMAND to raise capacity system for heavy railways. We will introduce ENHANCING We are at the forefront and punctuality, the technology on Line E, then roll it out of mass transit and analyse whether on other lines. Using intelligent radio innovation, working asset replacement or communication and automated train control, NETWORK with PTAs to introduce renovation is the best it will reduce headways between trains automated systems choice. The options from 180 seconds to 108, adjust trains’ that increase service we identify help clients pathing dynamically to maintain punctuality, CAPABILITY frequency, speed manage capital- and contribute to higher speeds – from 60km/h and punctuality. intensive rail networks to as high as 120km/h in some areas. Line E We began operating at affordable cost. Our companies work with PTAs frequency will increase in phases from 16 trains and maintaining to anticipate and respond to per hour today to 22 in 2024. the world’s first fully NETWORK the challenges of networks automated metro MODERNISATION reaching full capacity and the need in Lille in 1983, and We have significant to replace ageing assets. We offer remain the world experience of €500M SAVING FOR LYON PTA In , the PTA asked us to identify rolling proven solutions and innovative leader with networks modernising some Lyon stock options for metro Lines A and B after technology to create step changes in four (soon to be six) of the world’s largest the 40-year-old trains reach the end of their cities. and oldest mass in network performance and reduce design life in 2018. After defining alternative We are now using this transit systems. In the cost of infrastructure renewal. scenarios and running lifecycle cost simulations, experience to manage Paris, unprecedented we recommended retaining the trains until the introduction of renewal works will 2033, with modifications that will allow them automated systems help us maintain and to continue operating reliably. It will save Lyon on heavy rail lines. improve punctuality taxpayers €500m over the next 15 years. 24 On our Paris and GTR as patronage grows. trains per hour networks, automatic In 2016 and 2017 on GTR’s core route train operation is being we renewed 362km from December 2019 fitted along with digital of track and 357 sets in-cab signaling to of points on behalf provide the precision of the PTA, on time € 500m and control to operate and within the €2.6bn saving for Lyon PTA radical, very high budget. We will invest frequency timetables. a further €800m each year until 2025, and 362 km EFFICIENT ASSET complete a €10bn of track renewed in 2016 and 2017, MANAGEMENT fleet renewal by equivalent to 10% of the Greater Our companies look 2021, replacing or Paris network beyond our usual role refurbishing 700 trains. of network maintainer In Melbourne we have to offer clients been renewing the “NExTEO is a major breakthrough choices on efficient tram network since for the mass transit industry, merging asset management. 2009 with a solution We assess whether to deliver more work dynamic signalling and intelligent train remodelling at lower cost than control technology to increase capacity infrastructure the PTA anticipated. and reliability.” (e.g. terminals,

Pierre Messulam, Deputy Director, SNCF Paris Mass Transit Paris, France 18 MASS TRANSIT HELPING TO FULFIL CITIES’ AMBITIONS 19

TRUSTED PARTNER partnerships with with mass transit lines key role in the success have dispersed. PILLAR #5 IN NETWORK research organisations as the backbone of of world famous It caters successfully DEVELOPMENT to further our integrated networks festivals. We revise for one-off and annual We act as a trusted understanding of fed by high frequency timetables to operate events (e.g. taking HELPING TO FULFIL partner in cities’ the links between bus routes. We at maximum frequency 1.5 million fans to Euro plans to build and transport and urban connect the entire on routes to the 2016 football matches; extend mass transit development. network at transport venue, reschedule 300,000 spectators CITIES’ AMBITIONS networks. Our role hubs and co-ordinate maintenance so to the Australian Open includes providing SHIFTING JOURNEYS all modes. In Bordeaux, sufficient vehicles tennis each year). Across the world we are helping cities international experts FROM CAR TO MASS tram and bus trips are available, control Our proven record achieve their vision for sustainable to advise on technical TRANSIT rose 45% to 138 million passenger numbers was a key part of Paris’ growth and prominence on the global solutions to attract We support from 2009-16. In Lyon at stations, and run winning bid for the more passengers, cities’ sustainable only 42% of trips are services until crowds 2024 Olympics. stage. We ensure new and extended lines reduce costs and development policies by car compared to contribute to cities’ competitiveness improve reliability, by designing routes 52% in 1995. Cities and quality of life, design timetable so that new lines and timetables that including Melbourne SUPPORTING PARIS TRANSPORT changes to reduce car use, and contribute deliver the intended encourage people and Shanghai have REVOLUTION to the success of famous special events. economic and lifestyle to switch from cars asked us to lead In Paris we are a key partner in the most benefits. At present to safer, low emission integrated transport significant expansion of the mass transit we are assisting cities alternatives. We work initiatives. network for 50 years. It will create faster on four continents with communities journeys, new links to employment, relieve with new rail, tram to understand travel SUCCESSFUL crowded lines and connect neighbourhoods 55km and metro projects. needs, and re-plan SPECIAL EVENTS across the city. Our projects include extending extension of Paris Line E We are also building services accordingly Our networks play a rail Line E by 55km. We are also advising on will carry 625,000 people plans for new automated metro routes and from the day it opens how to remodel rail stations to provide efficient connections and passenger flows to the new lines. Our input draws on our expertise in 350 automated metro operation and new tools that public transport journeys track how people travel. per person in Lyon – the highest in Europe HIGHEST PUBLIC TRANSPORT USE IN EUROPE In Lyon, we work with the PTA to continually 120 adapt the transport network to meet the city’s extra train services economic, housing and environmental policies. to carry fans to each Euro In the past six years, we have provided design 2016 match in Paris reviews for extensions to four tram and metro lines and a dedicated link to the football stadium. We also overhauled bus services to provide high “The SNCF national and regional frequency connections to mass transit routes. network and the company's involvement Our successful operation and integration of the city’s network means Lyon’s residents make an in providing increased services for average of 350 public transport journeys per fans played an important part in the year – the most in Europe. success of the UEFA EURO 2016 football tournament in France.”

Martin Kallen, Chief Executive, UEFA Events Melbourne, Australia 20 MASS TRANSIT HARNESSING TALENT AND KNOWLEDGE 21 HARNESSING TALENT AND KNOWLEDGE

The skills and passion of our people KNOWLEDGE TRANSFER TO BOSTON are essential to our world-leading In Boston, our rail services division is position. We are committed to supporting performance improvement plans supporting them with continuous by providing proven timetabling and station professional development, operation systems that have raised punctuality knowledge sharing platforms by up to 7% on lines in Paris. Modelling on Boston’s network shows we will achieve similar and expert advice – geared towards results. New technology being transferred driving operational excellence through our innovation networks and adapted and service development across to local conditions includes drone systems for our businesses. infrastructure monitoring. Benefits will include early warnings on fallen trees and leaf fall on the wooded Boston network. 4,000 answers provided has changed the way to businesses through we work and confir- our KeoShare med our view that knowledge platform people thrive when working collaboratively. Mass Transit Academy provides new perspectives EXPERT SUPPORT “As director of Line K in Paris, I tended FOR OUR PEOPLE Mass Transit Academy, France We offer expertise to focus on operational requirements and and proven solutions underestimated the impact of renewals work to support our on passengers. The academy helped me ADVANCED MASS of mass transit to cities’ prospects and the knowledge held managers at key times gain a more integrated view of operations TRANSIT SKILLS management from quality of life. by all our businesses – e.g. when taking To meet today’s mass maintenance to traffic In 2016, we also worldwide. The system over networks and and maintenance and I now have a better transit challenges, control and passenger opened our Mainte- brings together com- during performance understanding of the challenges and our managers need flow, how they affect nance Management munities of experts, improvement plans. requirements of everyone involved. Another technical skills each other and how Training Centre to covering all aspects Our rail services benefit was learning about issues Keolis faces along with a deep individual decisions assist our companies of mass transit, to pool division advises understanding impact the overall in improving network experience, create best on techniques and outside France. It helped me form a new of the whole network service. Courses availability, reliability practice libraries innovations used perspective on issues in the Paris region and and how track, stations also pool expertise and safety. and offer advice to any successfully by the way we operate. Stakeholder sessions and vehicles function and consider future business that needs it. other networks. provided a deeper understanding of the as a system. transport needs, SHARING Over 4,000 answers Our international Our Mass Transit stimulating new KNOWLEDGE have been provided projects team importance of mass transit to Paris.” Academy provides thinking. Presentations WORLDWIDE in three years and tens and secondments

Guillaume Darsonville, this integrated from clients reinforce We have built an of thousands programme provide Director, Line K, Paris Nord, SNCF perspective. Training the importance of online platform that of documents shared on-the-ground support covers all aspects efficient mass transit harnesses and shares securely. The system from leading experts. 22 MASS TRANSIT HIGH QUALITY SERVICE DELIVERY FOR CLIENTS AND PASSENGERS AT EVERY STAGE PILLAR #1 SECURING SUCCESSFUL TAKEOVERS PILLAR #2 • Safety and service OPTIMISING quality from the start OPERATIONAL PILLAR #5 • Energising new HELPING TO FULFIL businesses PERFORMANCE • Learning from • Providing reliable, CITIES’ AMBITIONS experience high-capacity services • Trusted partner in • High-performance, network development safe assets • Shifting journeys • Managing large from car to mass transit passenger volumes • Successful special events

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For more information on our service offer, visit www.keolis.com and www.sncf.com

PILLAR #3 PILLAR #4 THINKING LIKE ENHANCING NETWORK A PASSENGER CAPABILITY • Easy, comfortable • Technical leaps to meet journeys rising demand • Technological innovation • Efficient asset management • Effective disruption • Network modernisation management Design: Photo credits: Valérie Archeno, A. Barrière, Bertrand Boissimon, La Mandarine, Sébastien Erome, P. Grifford / Capa Pictures, Keolis, Christophe Recoura, SNCF Keolis www.keolis.com

SNCF www.sncf.com