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Keeping Successful Global Cities on the Move Mass Transit 2 Mass Transit 3 KEEPING SUCCESSFUL GLOBAL CITIES ON THE MOVE MASS TRANSIT 2 MASS TRANSIT 3 KEEPING CITIES A WORLD LEADER ON THE MOVE IN MASS TRANSIT SNCF and Keolis are among the world’s largest mass transit operators. Our global businesses include rail, metro, tram and bus rapid transit BILLION PEOPLE services in 11 cities with populations of over Over 6 living in cities by 2045, one million people. up from c.4 billion today* Across the world, we have won a reputation for working constructively with public transport authorities (PTAs) to respond to the challenge SNCF: of rapidly rising patronage driven by economic MILLION PASSENGERS growth and migration to urban areas. As cities carried every day continue to become more prosperous and 3.2 densely populated, high frequency, integrated CONTENTS in Greater Paris mass transit will be increasingly important as the only means of meeting demand for travel 4. Serving cities on four continents Keolis: in a safe, convenient and sustainable manner. MILLION PASSENGERS Drawing on decades of experience, we are 6. Our world-leading networks, services at the forefront of developing new and existing and knowledge 6 every day worldwide transport networks to meet the needs of global 8. Our promises to clients, passengers cities now and in the future. and communities * United Nations, Department of Economic and Social Affairs, 10. Pillar 1: Securing successful takeovers Population Division (2014) 12. Pillar 2: Optimising operational performance 14. Pillar 3: Thinking Like a Passenger 16. Pillar 4: Enhancing network capability SNCF operates rail services Keolis, in which SNCF has 18. Pillar 5: Helping to fulfil cities’ ambitions throughout France, including a 70% shareholding, designs high density urban lines in Greater and operates networks combining 20. Harnessing talent and knowledge Paris and the long distance TGV all modes of transport high-speed network. in 16 countries. 4 MASS TRANSIT SERVING CITIES ON FOUR CONTINENTS 5 UNPRECEDENTED EUROPE’S SERVING CITIES MODERNISATION MOST POPULAR NETWORK ON FOUR CONTINENTS €10bn RENEWAL LYON - 350 public transport OF PARIS RAIL journeys per resident each year Our global mass transit networks INFRASTRUCTURE in cities with over one million people. from 2015-2025 €10bn RENEWAL OF PARIS TRAIN FLEET by 2021 MANCHESTER 41 MILLION PAX* LONDON 619 MILLION PAX*¾ BOSTON LILLE 35 MILLION PAX* 180 MILLION PAX* SHANGHAI PARIS DOHA 26 MILLION PAX* 1.39 BILLION PAX* 230 MILLION PAX*p HYDERABAD 450 MILLION PAX* LYON BORDEAUX 455 MILLION PAX* 145 MILLION PAX* MELBOURNE 200 MILLION PAX* Number of passenger journeys per year. p* Forecast once network is launched. ¾ Combined number of passenger journeys for Docklands Light Railway, Govia Thameslink Railway and Southeastern Railway. 6 MASS TRANSIT OUR WORLD-LEADING NETWORKS, SERVICES AND KNOWLEDGE 7 WE MANAGE SOME OF THE OUR MAJOR NETWORKS WORLD’S LARGEST AND TOP- OUR WORLD-LEADING PERFORMING MASS TRANSIT AND THEIR ACHIEVEMENTS NETWORKS, DELIVERING SERVICES TO PTAS INCLUDING: NETWORKS, SERVICES • Operation of entire city transport PARIS, FRANCE LYON, FRANCE SOUTHERN networks Greater Paris heavy Citywide public ENGLAND, UK • Fleet and infrastructure rail network – 15 lines; transport network – Govia Thameslink AND KNOWLEDGE maintenance 1.39 billion passenger includes 4 metro Railway, Europe’s • Design review of new rolling journeys per day; and 5 tram lines; largest rail franchise stock and infrastructure 3,700km of track 455 million passenger – 3,182 services each • Network renewal and maintained; 30% journeys per year; weekday; 321 million modernisation patronage growth maintenance of passenger journeys • Fleet replacement over the past decade. 105km of double per year. • Recruiting and training the entire Key achievement: track; 20% growth in Key achievement: workforce for new networks Over 650 services metro patronage 552 new carriages • Station upgrades and operational operate simultane- (2010 – 2017) . introduced in 2017. improvements to make networks ously in the peaks Key achievement: accessible for all passengers. with a train entering 350 public transport HYDERABAD, INDIA or leaving a station journeys per resident World’s largest every second each year – highest in elevated metro with OUR LEADERSHIP IN MASS – making it the Europe. 30km of double track TRANSIT KNOWLEDGE world’s second launched – 3 lines INCLUDES: busiest urban railway. MELBOURNE, when completed; • Operation and maintenance AUSTRALIA 450 million of automated metros with LONDON, UK World’s largest and passenger journeys networks in Lille, Lyon, Rennes, Docklands Light oldest tram network per year forecast; London and Shanghai, and soon Railway automated – 24 lines; over 200 72km of route in Doha metro – 5 lines; million passenger maintained. • Managing the introduction 123 million passenger journeys per year; Key achievement: of world-first automated train journeys per year; maintenance of 1,000 employees control systems for heavy rail maintenance of 250km of double recruited and trained in London and Paris 40km of double track; 12% patronage to international • Integrating mass transit networks track; 14% patronage growth in 2015-16. standards for the with all other forms of transport growth since Keolis Key achievement: state’s first mass and providing innovative ‘last started operating Passenger transit network. mile’ journey options. the DLR in December satisfaction improved 2014. or maintained every Key achievement: year (2009-17). Record punctuality (>99%) and passenger satisfaction (average score: 88/100). Lyon, France 8 MASS TRANSIT OUR PROMISES AND HOW WE KEEP THEM 9 OUR PROMISES HOW WE KEEP TO CLIENTS, PASSENGERS OUR PROMISES To keep our promises wherever we operate, we base our actions AND COMMUNITIES on five pillars of excellence that reflect the entire lifecycle of the network – from design and construction to start of operations, In every city, our service is based around a set of promises improving day-to-day performance and developing the network. that combine to make mass transit a natural choice. 1 2 3 4 5 Bergen, Norway 1 Zero harm 2 Service excellence 3 Economic Securing Optimising Thinking Enhancing Helping We have set ourselves We use precision efficiency successful operational Like a network to fulfil cities’ the highest possible planning and Our operations, takeovers performance Passenger capability ambitions safety standard – efficient operational commercial and asset zero injuries to our techniques to provide management expertise passengers, workforce services people can increases revenue, and the public. depend on whatever optimises costs and We use proven the conditions, while strengthens businesses, processes and adapting timetables, providing value for Each pillar has a set of processes and systems which behaviours to drive maintenance and money to our clients. our companies adopt. It guarantees that throughout progress. infrastructure to meet each phase we: changing needs. • Understand what To assist our teams on our clients and the ground we provide passengers want a wealth of central • Transfer approaches knowledge and support, 4 Sustainable 5 Adding value that work and adapt including research centres business through innovation them to local needs staffed by our leading We work with PTAs Our ‘connected • Work with suppliers, engineering, safety, to develop mass mobility’ programme clients and stakeholders operations and customer transit systems helps us keep pace to continually improve service specialists. A team and encourage a shift with, and exceed, results of experts advises every from car travel so expectations by • Take account of future new business and major that public transport using new technology requirements so that project. Our success is becomes a key to simplify and we deliver best value evidenced by a record of means of delivering personalise travel, • Capture lessons world class performance, cities’ ambitions for understand asset and share success. continual improvement sustainable growth. condition and and industry leading integrate networks. Boston, USA solutions. 10 MASS TRANSIT SECURING SUCCESSFUL TAKEOVERS 11 Understanding plans for service assessing whether PILLAR #1 SAFETY AND the business – Audits improvements and there were sufficient SERVICE QUALITY of assets, operating culture change. Early expert resources FROM THE START practices and skills communication for key tasks SECURING establish the business’ campaigns set a (e.g. IT installation), Working well capability and dynamic vision the effectiveness with PTAs and inform our plans to for the network of communication SUCCESSFUL stakeholders – Our deliver each clients’ which we back up with staff, and expert operations, objectives. with quick wins to our understanding of IT and HR teams improve performance, local regulations and TAKEOVERS work collaboratively ENERGISING NEW demonstrate the stakeholder concerns. with PTAs so that BUSINESSES difference we make It enables us to RAPID DLR IMPROVEMENTS Our preparations to take over new key requirements We energise new and lay foundations for continuously improve In 2014, our preparations to take over London’s businesses guarantee a seamless for services to businesses by longer term initiatives. processes for taking DLR network laid the ground for rapid continue seamlessly recruiting a top over mass transit improvements. Roadshows, audits and business start and create momentum for early are completed on team with local and LEARNING FROM networks and adapting improvements to service quality. reviews gave
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