Anticipated Acquisition by Govia Thameslink Railway Limited of Thameslink, Southern and Great Northern Rail Franchise

Total Page:16

File Type:pdf, Size:1020Kb

Anticipated Acquisition by Govia Thameslink Railway Limited of Thameslink, Southern and Great Northern Rail Franchise Anticipated acquisition by Govia Thameslink Railway Limited of Thameslink, Southern and Great Northern Rail Franchise ME/6470-14 The CMA’s decision on reference under section 33(1) given on 11 September 2014. Full text of the decision published on 7 November 2014. Please note that the square brackets indicate figures or text which have been deleted or replaced in ranges at the request of the parties for reasons of commercial confidentiality. Summary 1. Govia Limited (Govia) is a joint venture between Go-Ahead Holding Limited and Keolis (UK) Limited (together with their group companies referred to as ‘the Parties’), which are both operators of public transport services in the UK. It is the parent company of Govia Thameslink Railway Limited (GTRL), an operating company incorporated to bid for and operate the Thameslink, Southern and Great Northern Rail Franchise (TSGN or the Franchise). 2. TSGN comprises two existing passenger rail franchises and parts of a third, which together will form the TSGN franchise. TSGN covers routes across Bedfordshire, Cambridgeshire, Greater London, Hampshire, Hertfordshire, Kent, Norfolk, Surrey and East and West Sussex. The Department for Transport (DfT) awarded the Franchise to GTRL on 23 May 2014. The existing Thameslink and Great Northern and Southern franchises carry a combined 273 million passenger journeys per year, employ around 6,500 people and generate annual passenger revenues of GBP 1.3 billion. 3. The Competition and Markets Authority (CMA) has assessed the Franchise under the merger control provisions of the Enterprise Act. This Franchise qualifies for investigation under those provisions since GTRL will acquire control of the Franchise by virtue of section 66(3) of the Railways Act 1993 and the UK revenues of the Franchise exceed £70 million. The CMA therefore considers that it is or may be the case that arrangements are in progress or in contemplation which, if carried into effect, will result in the creation of a relevant merger situation pursuant to section 23(2) of the Enterprise Act (the Act). 1 4. The parties overlap in the provision of public passenger transport services, ie bus (Go-Ahead) and rail (Govia and the Franchise). The CMA has considered competition on a flow-by-flow basis on those flows where the parties overlap. 5. The TSGN franchise agreement is a management contract in which the operator manages the delivery of rail services on the Franchise network on behalf of the DfT. Under this contract, the DfT takes almost all the rail fare revenues and the operator earns a management fee. The contract imposes significant constraints on the operator’s freedom to determine the commercial parameters of the Franchise, such as ticket prices. This is different from standard rail franchise awards where greater commercial freedom is afforded to the operator. 6. The CMA has considered whether the Merger could lead to an increase in prices or worsening of services on either the overlapping non-Franchise services already operated by the Parties (since customers lost as a result would switch to the Franchise) or on the Franchise (since lost customers would switch to Govia’s other services). In each case the CMA has consid- ered whether the Parties have the incentive and ability to increase prices or degrade services. The CMA considers that while the Parties may in principle have the ability to increase prices or degrade services on some of their overlapping non-Franchise services, it will have very limited incentive to do so since it will make little, if any, additional revenue from customers switching to the Franchise as a result. The CMA therefore believes that there is little or no incentive for the Parties’ to worsen the services or prices of their overlapping non-Franchise services. 7. Since the Parties would only lose minimal revenue in losing passengers on the TSGN Franchise, they may have an incentive to attract customers away from the Franchise in the hope of capturing them on their competing services. However, the CMA considers that Govia is prevented from increasing prices on the Franchise by the contractual obligations under the TSGN franchise agreement and DfT involvement and monitoring mechanisms. In addition, Govia is subject to particularly strict quality controls which substantially limit Govia’s ability to degrade the service, as well as a financial penalty and incentive structure linked to quality targets. 8. The CMA considers that these constraints, taken together, are sufficient to ensure that no realistic prospect of a substantial lessening of competition will arise as a result of the Merger. 9. This merger will therefore not be referred under section 33(1) of the Act. 2 Assessment Parties 10. GTRL is a train operating company incorporated for the purpose of bidding for and operating the TSGN franchise. GTRL is a wholly owned subsidiary of Govia. 11. Govia holds, through its subsidiary train operating companies (TOCs), the current contracts to run the Southern,1 Southeastern,2 and London Midland3 rail franchises. Govia is a joint venture (JV) between 65% shareholder Go- Ahead and 35% shareholder Keolis. Under the relevant shareholders agreement Go-Ahead may [] and Keolis may []. [] 12. Go-Ahead is a UK public transport operator. It had UK turnover in the year ending June 2013 of approximately £2.6 billion. 13. Keolis is an international operator of passenger transport services, ultimately owned by SNCF, the French state railway company. Its UK turnover in the year ending December 2013 was £[], and its worldwide turnover was £4 billion.4 In the UK, as well as its shareholding in Govia, Keolis has a 45% shareholding in FirstKeolis which currently runs the TransPennine Express rail franchise in northern England. It also has a 70% shareholding in a JV with Amey that was recently awarded the contract to operate the Docklands Light Railway. 14. The TSGN Franchise covers routes across Bedfordshire, Cambridgeshire, Greater London, Hampshire, Hertfordshire, Kent, Norfolk, Surrey and East and West Sussex. The DfT is the franchising authority for the Franchise. Under the TSGN Franchise Agreement, GTRL acquires the right to operate certain passenger rail services, specifically: (a) Thameslink and Great Northern – currently owned and operated by First Capital Connect Limited (operated as FCC). These services will transfer to the TSGN Franchise on 14 September 2014. 1 Govia has operated the Southern franchise since 20 September 2009 through its TOC Southern Railway Limited (and from 2001 through its TOC New Southern Railway Limited). The Southern franchise will end and transfer to the TSGN franchise on 26 July 2015. 2 Govia has operated the Southeastern (or Integrated Kent) franchise since 1 April 2006 through its TOC London and South Eastern Railway Limited. The Southeastern franchise is due to be re-franchised in 2018, and some of its routes will transfer to the TSGN franchise in December 2014 and January 2018. 3 Govia has operated the London Midland franchise since 11 November 2007 through its TOC London and Birmingham Railway Limited. The London Midland franchise is due to be re-franchised in 2017. 4 €[] UK turnover, and €4,920.7 million worldwide turnover. 3 (b) Southern (including Gatwick Express) – currently owned and operated by Southern Railway Limited, a wholly owned subsidiary of Govia. These services will transfer to the TSGN Franchise on 26 July 2015. (c) Parts of Southeastern – currently owned and operated by London and South Eastern Railway Limited, a wholly owned subsidiary of Govia. Parts of the Southeastern services will transfer to the TSGN Franchise on 21 December 2014 and 2 January 2018. Transaction 15. On 23 May 2014 the DfT announced that GTRL was the successful bidder for the TSGN rail franchise. On 11 June 2014 (after a statutory standstill period), the Franchise Agreement between the Secretary of State for Transport and GTRL was executed, confirming the award of the TSGN franchise to GTRL. The Franchise will commence on 14 September 2014 and has been awarded for an initial period of seven years, ending on 19 September 2021. 16. The rail services that are being transferred to the Franchise have existing turnover and goodwill and GTRL will acquire the assets, staff, rights and liabilities necessary to operate the TSGN Franchise. The existing Thameslink and Great Northern and Southern franchises carry a combined 273 million passenger journeys per year, employ around 6,500 people and generate annual passenger revenues of GBP 1.3 billion. Jurisdiction 17. The award of a rail franchise constitutes an acquisition of control of an enterprise by virtue of section 66(3) of the Railways Act 1993. Govia and the Franchise will therefore cease to be distinct. 18. Govia and its TOCs (including GTRL) are jointly controlled by Go-Ahead and Keolis. Under the relevant shareholders’ agreement, each of []. Go-Ahead and Keolis have therefore gained joint control, through Govia, of TSGN. 19. Therefore, as a result of the Merger, the enterprises of Govia and the TSGN Franchise will cease to be distinct. The UK turnover of the TSGN Franchise exceeds £70 million, so the turnover test in section 23(1)(b) of the Act is satisfied. The CMA therefore believes that it is or may be the case that arrangements are in progress or in contemplation which, if carried into effect, will result in the creation of a relevant merger situation. 20. The Merger meets the thresholds under Council Regulation (EC) 139/2004 (the EC Merger Regulation) for review by the EU Commission (the 4 Commission). The parties submitted a reasoned submission to the Commission on 10 July 2014 requesting pre-notification referral to the CMA under Article 4(4) of the EC Merger Regulation. The CMA informed the Commission that it agreed with the referral request and considered the Merger capable of being reviewed in the United Kingdom under the Act.
Recommended publications
  • Countdown to Launch of France's First Urban Cable
    International Edition – 14 November 2016 Countdown to launch of France’s first urban cable car On Saturday 19 November, Keolis will launch France’s first urban cable car in the city of Brest in north-west Brittany. The system features the vertical crossing of cabins – a world first – and will link the left bank station, situated on a hill above the naval base, to the right bank station located inside the Ateliers des Capucins. The new Capucins eco-district, structured around former French Navy workshops, will house shops and restaurants as well as cultural and leisure facilities. The cable car is operated automatically and the system is supervised by Keolis Brest teams at the Bibus network control room. The two, 60-passenger cabins provide breath-taking views of the harbour during the three- minute crossing over the river Penfeld. This new, economical and environmentally-friendly urban transport mode will be integrated into the city’s existing public transport network, and passengers can access the tram, bus and cable car with a single Bibus transport ticket. Contact: [email protected] Operational Excellence AUSTRALIA & NEW ZEALAND Germany: Quality Week 24-28 October as well as the addition of CCTV and a roof. Over 60 cycle surgeries have been held at stations across G:link trackside at the network: a total of 1,332 bikes were security marked and 397 high security bike locks were GC600 Super Car Championship given to passengers, contributing to a 19% reduction in cycle crime network-wide. UNITED KINGDOM Contact: [email protected] Safety Safety Following Punctuality Week in March this year, Keolis Deutschland recently organised a second CORPORATE KeoLife initiative: Quality Week.
    [Show full text]
  • Infrastructure Delivery Plan
    Tunbridge Wells Borough Council Infrastructure Delivery Plan March 2021 1.0 Introduction .................................................................................................................... 1 2.0 Background and Policy Context ..................................................................................... 2 National Policy ...................................................................................................................... 2 Local Policy .......................................................................................................................... 3 Local Plan policy context and strategy for growth ................................................................ 4 Policy STR 1 - The Development Strategy .............................................................................. 6 What is infrastructure? ......................................................................................................... 8 Engagement ....................................................................................................................... 10 Prioritisation of infrastructure .............................................................................................. 11 Identified risks .................................................................................................................... 12 Timing ................................................................................................................................ 12 Costs .................................................................................................................................
    [Show full text]
  • Bus and Rail Guide
    FREQUENCY GUIDE FREQUENCY (MINUTES) Chatham Town Centre Gillingham Town Centre Monday – Friday Saturday Sunday Operator where to board your bus where to board your bus Service Route Daytime Evening Daytime Evening Daytime Evening 1 M Chatham - Chatham Maritime - Dockside Outlet Centre - Universities at Medway Campus 20 minutes - 20 minutes - hourly - AR Destination Service Number Bus Stop (- Gillingham ASDA) - Liberty Quays - The Strand (- Riverside Country Park (Suns)) Fort Amherst d t . i a e Hempstead Valley 116 E J T o e t Coouncil Offices r . R t e Trinity Road S d R e 2 S M Chatham - Chatham Maritime - Dockside Outlet Centre 20 minutes 20 minutes 20 minutes 20 minutes 20 minutes 20 minutes AR m Medway r u ll t Liberty Quays 176 177 (Eves/Sun) D H D o PUBLIC x rt Y i S ha Park o O K M A CAR F n t 6*-11* Grain - Lower Stoke - Allhallows - High Halstow - Hoo - Hundred of Hoo Academy school - - - - - AR 16 e C C e PPARKARK d ro Lower Halstow 326 327 E J e s W W r s Chathamtham Library K i r T Bus and rail guide A t A E S 15 D T S R C tr E E e t 100 M St Mary’s Island - Chatham Maritime - Chatham Rail Station (see also 1/2 and 151) hourly - hourly - - - AR and Community Hub E e t O 19 R E Lower Rainham 131* A J T F r R e A R F e T e E . r D M T n S t Crown St.
    [Show full text]
  • Joint Performance Improvement Update
    Joint Performance Improvement Update Period 1 (2018-19) This report gives progress on the joint improvement plan for Govia Thameslink Railway (GTR) and Network Rail with punctuality data by route, as well as the main operational issues in the period (there are 13, 4-week reporting periods per year), and planned customer improvements. PPM* statistics and delay responsibility by route – Period 1 (to 28 April 2018) Gatwick Express Great Northern Southern Thameslink *The public performance measure (PPM) data above shows the percentage of trains which arrive at their terminating station within five minutes of the planned arrival time. It combines figures for punctuality and reliability into a single performance measure. A summary of key issues affecting performance in this period In period 1, GTR’s PPM was 85.2% with the main incidents affecting performance being the emergency services dealing with incidents near South Croydon on 7 and 19 April, these services dealing with an incident near Cricklewood on 3 April, a track circuit failure near Hornsey on 19 April and a vehicle striking a bridge near East Croydon on 11 April. The PPM for each of the brands for this period was: Gatwick Express 79.01%, Great Northern 87.33%, Southern 83.49% and Thameslink 89.33%. Delivering improvements for passengers Thameslink Class 700s There are 71 class 700 trains in regular service between Brighton and London Bridge or Bedford; between Wimbledon, Sutton, St Albans and Luton; on the Sevenoaks route and between Horsham / Littlehampton and London. Performance Strategy Huge investment is being put into the railway which will ultimately deliver more capacity through new and longer trains at the end of the Thameslink programme in 2018, as well as a transformed station at London Bridge.
    [Show full text]
  • Govia Thameslink Railway Limited 26Th Supplemental Agreement
    26th SUPPLEMENTAL AGREEMENT between NETWORK RAIL INFRASTRUCTURE LIMITED as Network Rail And GOVIA THAMESLINK RAILWAY LIMITED as Train Operator relating to the Track Access Contract (Passenger Services) dated 02 March 2016 380383 CONTENTS 1. INTERPRETATION ....... .. ..... ...... ............ ... ....................... .................. .................. ............ .. 3 2. EFFECTIVE DATE AND TERM ........ .... ........ ..... ....... .. ....................... ............... ... .. ............. 3 3. AMENDMENTS TO CONTRACT .... ............... ......... ..... ..... ......... .. ... ......... .... .. ...... ... ........... 4 4. GENERAL ..... .... ............ .. .. .. .... ... .. ... ...... ..... ................. ... ............ .. .. .. .... ... ... ..... ........ ....... .... 4 5. THIRD PARTY RIGHTS .... ... .................. .............................. .. ........... ...... ... ...... .. ...... .. .... .... 4 6. LAW ..................... ...... .. .. .. .. ....... .. ... ...... ..................... .... .................. .. .. ... ... ........... ..... ... .... .. 4 7. COUNTERPARTS .... .. .... ........... ..... ........ ............... ......... ... ...................................... ....... .... 4 8. ANNEXA .... ......... .. ........ ... ....... ...... ......... ... ......... ......... .. ... .... .... .. ... ... ................6 2 380383 1 THIS 26 H SUPPLEMENTAL AGREEMENT is dated 2018 and made BETWEEN: (1) NETWORK RAIL INFRASTRUCTURE LIMITED, a company registered in England under number 2904587 having its registered
    [Show full text]
  • Accessible Travel Policy Document (Large Print
    Accessible Travel Policy Great Northern GATWICK SOUTHERN ThamesLink EXPRESS WE’RE WITH YOU 1 Contents 3 A. Commitments to providing assistance 6 A.1 Booking and providing assistance 15 A.2 Information Provision 26 A.3 Ticketing & fares 30 A.4 Alternative accessible transport 32 A.5 Scooters & mobility aids 34 A.6 Delays, disruption and emergencies 36 A.7 Station facilities 38 A.8 Redress 39 B. Strategy and management 39 B.1 Strategy 39 B.2 Management arrangements 42 B.3 Monitoring & evaluation 46 B.4 Access improvements 48 B.5 Working with disabled customers, local communities and local authorities 51 B.6 Staff training 2 A. Commitments to providing assistance Govia Thameslink Railway (GTR) is the parent company for the following train companies. It runs the largest rail network in the country, operating services across the south-east of England under the following brands: Southern Extensive network from London to stations across Sussex and Surrey, the south coast and suburban ‘metro’ services across south London and to Milton Keynes via Watford Junction. Gatwick Express Direct services between London Victoria and Gatwick Airport (and some services towards Brighton). Thameslink Network of services linking many stations north of London such as Bedford, Cambridge, Peterborough, St Albans with destinations south of the River Thames via St Pancras International such as London Bridge, East Croydon, Sutton, Gatwick Airport, Brighton, Horsham and Rainham (Kent). Great Northern Services from London King’s Cross to Peterborough, King’s Lynn via Cambridge and suburban services from Moorgate towards Hertford North, Welwyn Garden City and Stevenage.
    [Show full text]
  • Operators Route Contracts
    Company Name Routes On Contract Contract Start Date Contract End Date Extended Expiry Date Blue Triangle Buses Limited 300 06-Mar-10 07-Dec-18 03-Mar-17 Blue Triangle Buses Limited 193 01-Oct-11 28-Sep-18 28-Sep-18 Blue Triangle Buses Limited 364 01-Nov-14 01-Nov-19 29-Oct-21 Blue Triangle Buses Limited 147 07-May-16 07-May-21 05-May-23 Blue Triangle Buses Limited 376 17-Sep-16 17-Sep-21 15-Sep-23 Blue Triangle Buses Limited 346 01-Oct-16 01-Oct-21 29-Sep-23 Blue Triangle Buses Limited EL3 18-Feb-17 18-Feb-22 16-Feb-24 Blue Triangle Buses Limited EL1/NEL1 18-Feb-17 18-Feb-22 16-Feb-24 Blue Triangle Buses Limited EL2 18-Feb-17 18-Feb-22 16-Feb-24 Blue Triangle Buses Limited 101 04-Mar-17 04-Mar-22 01-Mar-24 Blue Triangle Buses Limited 5 26-Aug-17 26-Aug-22 23-Aug-24 Blue Triangle Buses Limited 15/N15 26-Aug-17 26-Aug-22 23-Aug-24 Blue Triangle Buses Limited 115 26-Aug-17 26-Aug-22 23-Aug-24 Blue Triangle Buses Limited 674 17-Oct-15 16-Oct-20 See footnote Blue Triangle Buses Limited 649/650/651 02-Jan-16 01-Jan-21 See footnote Blue Triangle Buses Limited 687 30-Apr-16 30-Apr-21 See footnote Blue Triangle Buses Limited 608 03-Sep-16 03-Sep-21 See footnote Blue Triangle Buses Limited 646 03-Sep-16 03-Sep-21 See footnote Blue Triangle Buses Limited 648 03-Sep-16 03-Sep-21 See footnote Blue Triangle Buses Limited 652 03-Sep-16 03-Sep-21 See footnote Blue Triangle Buses Limited 656 03-Sep-16 03-Sep-21 See footnote Blue Triangle Buses Limited 679 03-Sep-16 03-Sep-21 See footnote Blue Triangle Buses Limited 686 03-Sep-16 03-Sep-21 See footnote
    [Show full text]
  • Crime on Public Transport March 2016
    Police and Crime Committee Crime on public transport March 2016 ©Greater London Authority March 2016 Police and Crime Committee Members Joanne McCartney (Chair) Labour Jenny Jones (Deputy Chair) Green Caroline Pidgeon MBE (Deputy Chair) Liberal Democrat Tony Arbour Conservative Jennette Arnold OBE Labour Kemi Badenoch Conservative Andrew Dismore Labour Len Duvall Labour Roger Evans Conservative Role of the Police and Crime Committee The Police and Crime Committee examines the work of the Mayor's Office for Policing and Crime (MOPAC) and reviews the Police and Crime Plan for London. The Committee can also investigate anything that it considers to be of importance to policing and crime reduction in Greater London and make recommendations for improvements. Contact Janette Roker, Scrutiny Manager Email: [email protected] Contact: 020 7983 6562 For media enquiries: Mary Dolan, External Relations Email: [email protected] Contact: 020 7983 4603 2 Contents Chair’s foreword ................................................................................................. 4 Executive summary ............................................................................................. 5 1. Introduction ................................................................................................ 8 2. Types of crime committed on public transport .......................................... 9 3. Tackling crime and anti-social behaviour on public transport ................. 13 4. Policing the 24 hour city ..........................................................................
    [Show full text]
  • Investing for the Future
    The new ScotRail franchise: good for passengers, staff and Scotland Improving your journey from door to door magazine Abellio ScotRail Investing for the future The Abellio Way Magazine – Abellio ScotRail special – Spring 2015 Travelling on the Forth Bridge and enjoying the wonderful view A northern gannet flying in front of Bass Rock SCOTRAIL SPECIAL - SPRING 2015 3 CONTENTS Ambitious plans and Abellio It is with enormous pleasure that I find myself writing 4 WE ARE ABELLIO the introduction to this special edition of The Abellio What can you expect from us? Way Magazine from my home in Edinburgh. When Abellio was granted the privilege of operating 6 JEFF HOOGESTEGER MEETS TRANSPORT Scotland’s rail services, I had no hesitation in making this my home. You may consider that a rather self- MINISTER DEREK MACKAY serving decision, after all who wouldn’t choose to live “This is an incredibly exciting period for transport in this beautiful country! However, as a Dutchman, it in Scotland” won’t surprise you that it was also a sensible business decision. 10 ABELLIO’S VISION FOR THE NEW The Scottish Government has ambitious plans to SCOTRAIL FRANCHISE transform its railways and I am grateful to them for Good for passengers, good for staff and choosing Abellio to assist in that purpose. We have many exciting and challenging plans for ScotRail, as good for Scotland you will read in this special edition, and it is my intention to work with the team wherever possible 13 WORKING TOGETHER FOR THE PASSENGER to deliver them. ScotRail and Network Rail Performance for passengers 14 BOOSTING TOURISM Living here, I will also be travelling by train most days to our new UK headquarters in Glasgow, and regularly Travel the Great Scenic Railways of Scotland using other parts of the ScotRail network.
    [Show full text]
  • The Connected Train
    ascent Thought leadership from Atos white paper The Connected Train Your business technologists. Powering progress All around the world Atos is bringing connectivity to places where it has never been envisaged, delivering benefit to both business and user. We make sure that people have access to the right information no matter what their activity or context. Global rail is a major research area led by our experience in the UK where we have significant heritage and ‘on the ground’ vision. With travelers, operators and nation states demanding high bandwidth to improve passenger experience and drive business efficiencies we are defining a new economic and technical model that gives passengers free WiFi without the rail industry carrying operational cost. Furthermore we are focused on the true business benefit to all parties in the rail industry; revenue and margin drivers are at the core of our proposition. This paper outlines a blueprint for this service called The Connected Train. We examine the nature of the proposition by posing and answering a number of questions. Published in April 2014 © Atos, 2014, all rights reserved. The contents of this white paper is owned by Atos. You may not use or reproduce it in any type of media, unless you have been granted prior written consent thereto by a competent person authorized to represent Atos for such purpose. 2 Ascent / The Connected Train The Connected Train Contents 04 11 What is The Connected Train? How much bandwidth does a passenger need? 05 What is the value chain? 12 How much bandwidth
    [Show full text]
  • Milton Keynes Rail Services – Matter 5 – Transport – 24 July
    Milton Keynes rail services – Matter 5 – Transport – 24 th July – Jim Middleton – REP/269971 1. Since I wrote my initial submission there have been some positive changes so I have revised my statement. Firstly on Crossrail there is now the inclusion in the Network Rail Programme of a Crossrail extension to join the West Coast mainline near Willesden. I petitioned and appeared before both the Commons and Lords Crossrail Select Committees to put my basic case that the Crossrail services proposed were a waste of expensive tunnelling under Central London and that Crossrail should be a Thameslink style regional rail scheme. Not a downgrading of main railway lines to a London Underground type operation that hardly crosses the M25. The Committees were only allowed to consider details of the scheme and not whether it made transport sense but particularly the Lords Select Committee encouraged me to continue my campaign. 2. The recent work done by the wider rail industry for their report London and SE RUS confirms that the Crossrail scheme is poor use of the central tunnels and the 28 trains out of the 48 each hour not getting west of Paddington are wasted. The RUS proposes a link to WCML which will allow trains from WCML to access directly Paddington, Bond Street, Tottenham Court Road, Farringdon, Liverpool Street and Canary Wharf. Potentially there are huge benefits for Milton Keynes if the opportunity is taken – particularly when HS2 allows more fast suburban services into London. 3. Although the West Coast mainline has been upgraded at enormous expense with years of chronic disruption and weeks of blockades for Milton Keynes residents what has emerged nothing like what people were expecting.
    [Show full text]
  • The Go-Ahead Group Plc Annual Report and Accounts 2019 1 Stable Cash Generative
    Annual Report and Accounts for the year ended 29 June 2019 Taking care of every journey Taking care of every journey Regional bus Regional bus market share (%) We run fully owned commercial bus businesses through our eight bus operations in the UK. Our 8,550 people and 3,055 buses provide Stagecoach: 26% excellent services for our customers in towns and cities on the south FirstGroup: 21% coast of England, in north east England, East Yorkshire and East Anglia Arriva: 14% as well as in vibrant cities like Brighton, Oxford and Manchester. Go-Ahead’s bus customers are the most satisfied in the UK; recently Go-Ahead: 11% achieving our highest customer satisfaction score of 92%. One of our National Express: 7% key strengths in this market is our devolved operating model through Others: 21% which our experienced management teams deliver customer focused strategies in their local areas. We are proud of the role we play in improving the health and wellbeing of our communities through reducing carbon 2621+14+11+7+21L emissions with cleaner buses and taking cars off the road. London & International bus London bus market share (%) In London, we operate tendered bus contracts for Transport for London (TfL), running around 157 routes out of 16 depots. TfL specify the routes Go-Ahead: 23% and service frequency with the Mayor of London setting fares. Contracts Metroline: 18% are tendered for five years with a possible two year extension, based on Arriva: 18% performance against punctuality targets. In addition to earning revenue Stagecoach: 13% for the mileage we operate, we have the opportunity to earn Quality Incentive Contract bonuses if we meet these targets.
    [Show full text]