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Accessible Travel Policy Document (Large Print
Accessible Travel Policy Great Northern GATWICK SOUTHERN ThamesLink EXPRESS WE’RE WITH YOU 1 Contents 3 A. Commitments to providing assistance 6 A.1 Booking and providing assistance 15 A.2 Information Provision 26 A.3 Ticketing & fares 30 A.4 Alternative accessible transport 32 A.5 Scooters & mobility aids 34 A.6 Delays, disruption and emergencies 36 A.7 Station facilities 38 A.8 Redress 39 B. Strategy and management 39 B.1 Strategy 39 B.2 Management arrangements 42 B.3 Monitoring & evaluation 46 B.4 Access improvements 48 B.5 Working with disabled customers, local communities and local authorities 51 B.6 Staff training 2 A. Commitments to providing assistance Govia Thameslink Railway (GTR) is the parent company for the following train companies. It runs the largest rail network in the country, operating services across the south-east of England under the following brands: Southern Extensive network from London to stations across Sussex and Surrey, the south coast and suburban ‘metro’ services across south London and to Milton Keynes via Watford Junction. Gatwick Express Direct services between London Victoria and Gatwick Airport (and some services towards Brighton). Thameslink Network of services linking many stations north of London such as Bedford, Cambridge, Peterborough, St Albans with destinations south of the River Thames via St Pancras International such as London Bridge, East Croydon, Sutton, Gatwick Airport, Brighton, Horsham and Rainham (Kent). Great Northern Services from London King’s Cross to Peterborough, King’s Lynn via Cambridge and suburban services from Moorgate towards Hertford North, Welwyn Garden City and Stevenage. -
The Connected Train
ascent Thought leadership from Atos white paper The Connected Train Your business technologists. Powering progress All around the world Atos is bringing connectivity to places where it has never been envisaged, delivering benefit to both business and user. We make sure that people have access to the right information no matter what their activity or context. Global rail is a major research area led by our experience in the UK where we have significant heritage and ‘on the ground’ vision. With travelers, operators and nation states demanding high bandwidth to improve passenger experience and drive business efficiencies we are defining a new economic and technical model that gives passengers free WiFi without the rail industry carrying operational cost. Furthermore we are focused on the true business benefit to all parties in the rail industry; revenue and margin drivers are at the core of our proposition. This paper outlines a blueprint for this service called The Connected Train. We examine the nature of the proposition by posing and answering a number of questions. Published in April 2014 © Atos, 2014, all rights reserved. The contents of this white paper is owned by Atos. You may not use or reproduce it in any type of media, unless you have been granted prior written consent thereto by a competent person authorized to represent Atos for such purpose. 2 Ascent / The Connected Train The Connected Train Contents 04 11 What is The Connected Train? How much bandwidth does a passenger need? 05 What is the value chain? 12 How much bandwidth -
West Midlands & Chilterns Route Study Technical Appendices
Long Term Planning Process West Midlands & Chilterns Route Study Technical Appendices August 2017 Contents August 2017 Network Rail – West Midlands & Chilterns Route Study Technical Appendices 02 Technical Appendices 03 A1 - Midlands Rail Hub: Central Birmingham 04 elements A2 - Midlands Rail Hub: Birmingham to 11 Nottingham/Leicester elements A3 - Midlands Rail Hub: Birmingham to 17 Worcester/Hereford via Bromsgrove elements A4 - Chiltern Route 24 A5 - Birmingham to Leamington Spa via 27 Coventry A6 - Passenger capacity at stations 30 A7 - Business Case analysis 50 Technical Appendicies August 2017 Network Rail – West Midlands & Chilterns Route Study Technical Appendices 03 Introduction to Technical Appendices Cost estimation These Technical Appendices provide the technical evidence to Cost estimates have been prepared for interventions or packages of support the conclusions and choices for funders presented in the interventions proposed in the Route Study. The estimates are based main Route Study document. The areas of technical analysis on the pre-GRIP data available, concept drawings and high level outlined in these appendices are capability analysis, concept specification of the intervention scope. To reflect the level of development (at pre-GRIP level), cost estimation, business case information available to support the estimate production, a analysis and passenger capacity analysis at stations. contingency sum of 60% has been added. The estimates do not include inflation. Indicative cost ranges have been provided based The appendices are presented by geographical area with the on this assessment. exception of the business case analysis and passenger capacity analysis. Business case analysis The areas of technical analysis are summarised below. Business case analysis has been undertaken to demonstrate to funders whether a potential investment option is affordable and Capability Analysis offers value for money. -
Enter Document Reference Number E.G. CQP-001
CQP-013 Chiltern Railways PIDD Local Plan Review Date: 1st September 2019 Synopsis This document outlines the arrangements that Chiltern Railways has in place to deliver information to customers during service disruption as well as details of ongoing workstreams that will further improve information provided to our customers. Authorisation Owned by Andy Poole Head of Customer Service Quality Authorised by Jennifer Payne Customer Services Director Published by HSQE Team Unit 1, Tramway Industrial Estate Banbury Oxfordshire OX16 5TB Chiltern Railways CQP-013 Version 3-October 2016 UNCONTROLLED COPY WHEN PRINTED Page 1 of 25 Contents A Administration ................................................................................................... 3 B Requirements ..................................................................................................... 4 1 Purpose & Scope .......................................................................................... 4 2 People ......................................................................................................... 4 C Procedure .......................................................................................................... 5 1 Introduction ................................................................................................. 5 2 Our Key Principles of Information Flow and Deliverance ................................... 6 3 Operations - In the Control Room ................................................................... 7 4 Customer Service....................................................................................... -
Competitive Tendering of Rail Services EUROPEAN CONFERENCE of MINISTERS of TRANSPORT (ECMT)
Competitive EUROPEAN CONFERENCE OF MINISTERS OF TRANSPORT Tendering of Rail Competitive tendering Services provides a way to introduce Competitive competition to railways whilst preserving an integrated network of services. It has been used for freight Tendering railways in some countries but is particularly attractive for passenger networks when subsidised services make competition of Rail between trains serving the same routes difficult or impossible to organise. Services Governments promote competition in railways to Competitive Tendering reduce costs, not least to the tax payer, and to improve levels of service to customers. Concessions are also designed to bring much needed private capital into the rail industry. The success of competitive tendering in achieving these outcomes depends critically on the way risks are assigned between the government and private train operators. It also depends on the transparency and durability of the regulatory framework established to protect both the public interest and the interests of concession holders, and on the incentives created by franchise agreements. This report examines experience to date from around the world in competitively tendering rail services. It seeks to draw lessons for effective design of concessions and regulation from both of the successful and less successful cases examined. The work RailServices is based on detailed examinations by leading experts of the experience of passenger rail concessions in the United Kingdom, Australia, Germany, Sweden and the Netherlands. It also -
Need Bus & Tram Travel?
normal normal Destinations in the 7-day 1-month Destinations in the 7-day 1-month day day Midlands & North Wales season season Midlands & North Wales season season ticket ticket Need bus & Aylesbury £2.20 £9.50 £32 Newark £2.70 £9.30 £33 Banbury £3 £13 £39 Newport £2.50 £10.50 £35 Bangor £2.50 £12 £46 Northampton £3.40 £12.80 £41.50 Bedford £3.20 £12.80 £49 Nottingham £4.50 - - tram travel? Birkenhead £3.80 £15.50 £59 Nuneaton £3.40 £12.20 £42.50 Birmingham £3.40 - - Oxford £4 £15 £45 Bristol £3.50 £15.80 £53.70 Peterborough £3.40 £13 £44 Bromsgrove £3 £11 £40 Prestatyn £2.50 £12 £46 Burton-on-Trent £3.50 £14 £45 Reading £3 £15 £55 Buxton (Peak District) £6 £27 - Redditch £3 £10 £33 Cannock £3.50 £14 £45 Retford £2.70 £9.30 £33 Cardiff £3.40 £13 £50 Rhyl £2.50 £12 £46 Cheltenham Spa £3.40 £11.50 £42.50 Rugby £3.70 £11.90 £41 Chester £2.50 £10 £38 Runcorn & Widnes £3 £14 £53 Chesterfield £2.60 £11 £40 Sheffield £4 £17.80 £65.60 Colwyn Bay £2.50 £12 £46 Shotton £2.50 £12 £46 Congleton £2.50 £6.50 £24.70 Shrewsbury £3.50 £14 £45 Corby £2.10 £8.40 £27.50 Skegness £3.80 £11.90 £43 Coventry £3.40 - - Solihull £3.40 - - Cradley Heath (for Merry Hill) £3.40 - - Stafford £3.50 £14 £45 Crewe £2.50 £12 £46 Stockport £3.70 £13.40 £50.30 Derby £3.50 £14 £45 Stoke-on-Trent £3 £12 £40 Ellesmere Port £2.50 £10 £38 Sutton Coldfield £3.40 - - Flint £2.50 £12 £46 Swansea £2.50 £12 £46 Gloucester £3.40 £11.50 £42.50 Tamworth £3.50 £14 £45 Grimsby & Cleethorpes £3.30 £9 £32 Telford & Wellington £3.50 £14 £45 Hemel Hempstead £3.20 £14.40 £55 Walsall £3.40 -
C2c Rail Limited 46Th SA- Application Form P
Form P Application to the Office of Rail Regulation for a passenger track access agreement, or amendment to a passenger track access agreement under sections 17-22A of the Railways Act 1993 1. Introduction Please use this form to apply to the Office of Rail Regulation (ORR) for: • directions under section 17 of the Railways Act 1993 for a new track access contract. Section 17 allows companies who want the right to use a railway facility (including Network Rail’s network) to apply to ORR for access if they are not able (for whatever reason) to reach agreement with the facility owner. • approval under section 18 of the Railways Act 1993 for a new track access contract. Section 18 allows companies to apply for approval if they have agreed terms with the facility owner. • approval of a proposed amendment (agreed by both parties) under section 22 of the Railways Act 1993 to an existing track access contract. • directions under section 22A of the Railways Act 1993 for an amendment to an existing track access contract. Section 22A allows anyone seeking an amendment to an existing track access contract which allows the operation of more extensive services to apply for a compulsory amendment if they are not able (for whatever reason) to reach agreement with the facility owner. If it is the facility owner, Network Rail will carry out a pre-application consultation. In this case fill in this form up to section 7.3. You should fill in the rest of the form after the consultation and before applying to ORR. -
London Overground Key Statistics
Delays and 2018-19 Punctuality and complaints percentage of total with variance to last year delays attributed to: Complaints rate Complaints Delay minutes and % of total, attributed to: London Overground Trains planned answered within (per 100k NR-on-TOC TOC-on-Self TOC-on-TOC passenger journeys) 20 working days Key Statistics - Table 2.14 522,369 0.7 94.6% 164,224 89,536 54,779 +4.0% 53.2% 29.0% 17.8% Publication date: 09 July 2019 -60.5% -2.2 pp Complaints rate Complaints answered in Owner Group: Delays by category group 2018-19 % change (per 100k passenger journeys) 20 working days Arriva Rail London Total delays 308,539 +17.0% NR-on-TOC 164,224 +2.8% Franchise start date: External 28,249 +29.8% 13 November 2016 Network Management / Other 56,173 -19.3% Franchise end date: Non-Track Assets 41,872 +30.5% 25 May 2024 Severe weather, autumn & structures 17,226 +41.7% Track 20,641 -14.1% Number of employees Number of stations TOC-on-Self Within 5 minutes Within 10 minutes 89,536 +80.1% managed Right time (MAA) 1,451 (MAA) (MAA) Fleet 30,616 +53.2% 81 Operations 5,695 +181.4% +0.8% 93.8% 95.7% 79.4% Stations 26,772 +150.6% Compared -0.5 pp -0.8 pp +1.1 pp to last TOC Other 10,636 +16.7% year Significantly late CaSL (MAA) Cancelled (MAA) Traincrew 15,798 +100.4% (MAA) TOC-on-TOC 54,779 +0.9% 3.8% 0.0% 3.8% Fleet 19,080 -16.8% +0.8 pp +0.0 pp +0.8 pp Operations 6,921 +41.8% Compared to last year PPM MAA CaSL MAA Stations 4,586 -3.8% TOC Other 12,682 +12.8% Passenger journeys 188.1 m -0.9% (millions) Traincrew 11,510 +9.8% Passenger kilometres % Change on last year (millions) 1,287.6 m -0.7% Green - Less than last year Passenger train kilometres (millions) 8.7 m +6.4% Red - More than last year Route kilometres 167.4 km +0.0% Delay minute totals may differ from the sum of the aggregated operated categories due to other miscellaneous categories being included. -
Chilternrailways.Co.Uk Making Rail Accessible: Guide to Policies And
Making rail accessible: guide to policies and practices January 2017 Our strategy Management arrangements We are committed to continually improving The Customer Services Director is the accessibility of our services to all responsible for our Disabled People’s passengers, particularly those with Protection Policy, supported by the Head of disabilities or who simply need some Customer Service Quality. extra assistance. The Customer Services, Operations and Chiltern Railways also maintains a fund for Safety, and Engineering Directors are minor improvements and are committed responsible for frontline delivery and for to working with Network Rail to support ensuring the arrangements described in the development of delivery of Access this policy are delivered at stations and on for All and Inclusive Design schemes in trains. accordance with the Design Standards for Accessible Railway Stations (DfT Through our governance arrangements this March 2015). More details on station policy has been approved by the Executive projects involving Network Rail can be Team and signed off by the Managing found at http://www.networkrail.co.uk/ Director. improvements/access-for-all/ We have a number of communication For smaller projects, such as refurbishments and training arrangements in place to of station buildings, the DfT Design communicate the requirements of this Standards are continually consulted policy to frontline staff. Our team briefing throughout the project scoping and process provides a high-level brief to all construction process and passenger’s employees of the company regardless of opinions are gained through an early their role and this is supported by face to consultation process. face briefing by line managers. -
John Self Obe
JOHN SELF OBE WWW.FCPWORLD.NET KEY SKILLS JOHN SELF has nearly 50 years experience in metro and railway Rail engineering, rolling operations, senior management, engineering and advisory roles. He stock, operations, rail joined London Underground as a trainee and rose through the ranks safety, benchmarking, PPPs, franchises, to become General Manager of some of the busiest lines. He then concessions moved to the national rail industry, as Director of Safety at the EMPLOYMENT Strategic Rail Authority, and then served as the first Chief Executive 2004-current Partner, First of the newly created Rail Safety and Standards Board. Recently, John has been Class Partnerships Ltd, UK advising Transport for London and private sector franchise bidders on the London 2003-2004 Interim Chief Overground and Crossrail projects and has assisted Eko Rail with development of Executive, Rail Safety and plans for the Lagos Metro. Standards Board, UK 2000-2003 Director, Safety, He has managed large operating budgets and diverse front line workforces, Strategic Rail Authority, UK delivering regular and reliable services, safely, while achieving significant 1997-2000 President, productivity improvements and efficiencies. CoMET From its formation, John was active in the educational activities of the Institution of 1966-2000 London Underground Limited, UK - Railway Operators, and is a former chair of the Education and Professional General Manager, Jubilee Development Committee and was Lead Tutor for the modules on safety and and East London Lines, engineering. -
Govia Thameslink Railway PDF 61 KB
Subject: Govia Thameslink Railway Report to: Transport Committee Report of: Executive Director of Secretariat Date: 25 June 2018 This report will be considered in public 1. Summary 1.1 This report sets out the background to a discussion with Govia Thameslink Railway on the implementation of its new timetable. 2. Recommendation 2.1 That the Committee notes the report as background to putting questions to guests on the new Govia Thameslink Railway timetable, and notes the discussion. 3. Background 3.1 Govia Thameslink Railway (GTR) is the train operating company that holds the Thameslink, Southern and Great Northern rail franchise. It runs each of these services, as well as the Gatwick Express service. GTR’s parent company is Govia, which also owns Southeastern trains. Govia is majority- owned by the Go-Ahead Group. 3.2 GTR introduced a new timetable across all of its services in May 2018, to accommodate the expansion of Thameslink services. Severe disruptions to services have been experienced since this time, with the company bringing in a reduced timetable in early June. 4. Issues for Consideration 4.1 The Committee will use today’s meeting to discuss the new timetable, reasons for disruptions and ways problems can be addressed. The following guests have been invited: Nick Brown, Chief Operating Officer, Govia Thameslink Railway; and John Halsall, Route Managing Director (South East), Network Rail. City Hall, The Queen’s Walk, London SE1 2AA Enquiries: 020 7983 4100 minicom: 020 7983 4458 www.london.gov.uk 5. Legal Implications 5.1 The Committee has the power to do what is recommended in this report. -
Key to Lines and Symbols Horsham 17 Burgess Hill
X1 KING’S LYNN 37/47 46 Watlington 37/47 Downham Market Littleport 9 PETERBOROUGH March ELY 12 Newmarket 10 11 12 33 9 46 Waterbeach X9 9 12 Huntingdon 1A 5 45 55 2 65/66 X5 152 18 CAMBRIDGE St Neots 26 Foxton BEDFORD Sandy 787 Milton Keynes Central M3 M3 Shepreth 1 1A 1B 1C X5 /E2 26 5/5E M4 Meldreth 200 Biggleswade X31 70 X42 /X44 150 32 E7 J2 LETCHWORTH Royston GARDEN CITY VT99 Bletchley Flitwick Arlesey 82 W7 E7 Baldock Ashwell & Morden 70 X42 S1 787 777 150 M2 97/ 99 90 91 99 94 90 91 97a Harlington 54 Bishops 707 HITCHIN 700 Leighton Buzzard 700 700 M1 M2 92/4 Stortford 88 100 101 102 777 787 787 787 787 X31 54 100/ 80 700 55 1/2 777 Leagrave 102 391 700 J4 9A Watton-at-Stone 69 STEVENAGE 300/1 27 383/4 390 20 44 45 383/4 636 379 23 70 24 44/45 /25 390 304 379 314 300/1 Knebworth LUTON 44 45 44/5 Tring 61 100 101 102 Welwyn North HERTFORD 724 365/6 787 388 300/1 725 Hertford East 726 NORTH X31 46 707 787 365 3366 724 725 726 388 724 725 726 395/6 WELWYN 308 LUTON AIRPORT 300/1 380 365 601 GARDEN CITY /66 724 321 PARKWAY 603 725 /521 726 /W5 365/6 Bayford 320 655 365 636 300 301 601 602 724 725 726 308 636 /656 /66 Hatfield 380 320 Hemel Hempstead 610 Cuffley C1 242 Cheshunt Harpenden 44/45 44/45 Welham Green 304 321 320 /521 /W5 Crews Hill 610 321 W10 300 301 Brookmans Park Potters Bar 610 724 725 726 321 521 W5 ST ALBANS 242 Gordon Hill 84 313 724 602 84 St Albans Abbey 655 /656 602 W8 Enfield Chase 121 307 Radlett 84 655 313 /656 Hadley Wood Enfield Town Elstree & Cockfosters 121 High Barnet 399 Grange Park 298 Watford Junction