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Investigation Into Reliability of the Jubilee Line
Investigation into Reliability: London Underground Jubilee Line An Interactive Qualifying Project submitted to the Faculty of WORCESTER POLYTECHNIC INSTITUTE in partial fulfilment of the requirements for the degree of Bachelor of Science By Jack Arnis Agolli Marianna Bailey Errando Berwin Jayapurna Yiannis Kaparos Date: 26 April 2017 Report Submitted to: Malcolm Dobell CPC Project Services Professors Rosenstock and Hall-Phillips Worcester Polytechnic Institute This report represents work of WPI undergraduate students submitted to the faculty as evidence of a degree requirement. WPI routinely publishes these reports on its web site without editorial or peer review. For more information about the projects program at WPI, see http://www.wpi.edu/Academics/Projects. Abstract Metro systems are often faced with reliability issues; specifically pertaining to safety, accessibility, train punctuality, and stopping accuracy. The project goal was to assess the reliability of the London Underground’s Jubilee Line and the systems implemented during the Jubilee Line extension. The team achieved this by interviewing train drivers and Transport for London employees, surveying passengers, validating the stopping accuracy of the trains, measuring dwell times, observing accessibility and passenger behavior on platforms with Platform Edge Doors, and overall train performance patterns. ii Acknowledgements We would currently like to thank everyone who helped us complete this project. Specifically we would like to thank our sponsor Malcolm Dobell for his encouragement, expert advice, and enthusiasm throughout the course of the project. We would also like to thank our contacts at CPC Project Services, Gareth Davies and Mehmet Narin, for their constant support, advice, and resources provided during the project. -
Uncovering the Underground's Role in the Formation of Modern London, 1855-1945
University of Kentucky UKnowledge Theses and Dissertations--History History 2016 Minding the Gap: Uncovering the Underground's Role in the Formation of Modern London, 1855-1945 Danielle K. Dodson University of Kentucky, [email protected] Digital Object Identifier: http://dx.doi.org/10.13023/ETD.2016.339 Right click to open a feedback form in a new tab to let us know how this document benefits ou.y Recommended Citation Dodson, Danielle K., "Minding the Gap: Uncovering the Underground's Role in the Formation of Modern London, 1855-1945" (2016). Theses and Dissertations--History. 40. https://uknowledge.uky.edu/history_etds/40 This Doctoral Dissertation is brought to you for free and open access by the History at UKnowledge. It has been accepted for inclusion in Theses and Dissertations--History by an authorized administrator of UKnowledge. For more information, please contact [email protected]. STUDENT AGREEMENT: I represent that my thesis or dissertation and abstract are my original work. Proper attribution has been given to all outside sources. I understand that I am solely responsible for obtaining any needed copyright permissions. I have obtained needed written permission statement(s) from the owner(s) of each third-party copyrighted matter to be included in my work, allowing electronic distribution (if such use is not permitted by the fair use doctrine) which will be submitted to UKnowledge as Additional File. I hereby grant to The University of Kentucky and its agents the irrevocable, non-exclusive, and royalty-free license to archive and make accessible my work in whole or in part in all forms of media, now or hereafter known. -
Accessible Travel Policy Document (Large Print
Accessible Travel Policy Great Northern GATWICK SOUTHERN ThamesLink EXPRESS WE’RE WITH YOU 1 Contents 3 A. Commitments to providing assistance 6 A.1 Booking and providing assistance 15 A.2 Information Provision 26 A.3 Ticketing & fares 30 A.4 Alternative accessible transport 32 A.5 Scooters & mobility aids 34 A.6 Delays, disruption and emergencies 36 A.7 Station facilities 38 A.8 Redress 39 B. Strategy and management 39 B.1 Strategy 39 B.2 Management arrangements 42 B.3 Monitoring & evaluation 46 B.4 Access improvements 48 B.5 Working with disabled customers, local communities and local authorities 51 B.6 Staff training 2 A. Commitments to providing assistance Govia Thameslink Railway (GTR) is the parent company for the following train companies. It runs the largest rail network in the country, operating services across the south-east of England under the following brands: Southern Extensive network from London to stations across Sussex and Surrey, the south coast and suburban ‘metro’ services across south London and to Milton Keynes via Watford Junction. Gatwick Express Direct services between London Victoria and Gatwick Airport (and some services towards Brighton). Thameslink Network of services linking many stations north of London such as Bedford, Cambridge, Peterborough, St Albans with destinations south of the River Thames via St Pancras International such as London Bridge, East Croydon, Sutton, Gatwick Airport, Brighton, Horsham and Rainham (Kent). Great Northern Services from London King’s Cross to Peterborough, King’s Lynn via Cambridge and suburban services from Moorgate towards Hertford North, Welwyn Garden City and Stevenage. -
The Connected Train
ascent Thought leadership from Atos white paper The Connected Train Your business technologists. Powering progress All around the world Atos is bringing connectivity to places where it has never been envisaged, delivering benefit to both business and user. We make sure that people have access to the right information no matter what their activity or context. Global rail is a major research area led by our experience in the UK where we have significant heritage and ‘on the ground’ vision. With travelers, operators and nation states demanding high bandwidth to improve passenger experience and drive business efficiencies we are defining a new economic and technical model that gives passengers free WiFi without the rail industry carrying operational cost. Furthermore we are focused on the true business benefit to all parties in the rail industry; revenue and margin drivers are at the core of our proposition. This paper outlines a blueprint for this service called The Connected Train. We examine the nature of the proposition by posing and answering a number of questions. Published in April 2014 © Atos, 2014, all rights reserved. The contents of this white paper is owned by Atos. You may not use or reproduce it in any type of media, unless you have been granted prior written consent thereto by a competent person authorized to represent Atos for such purpose. 2 Ascent / The Connected Train The Connected Train Contents 04 11 What is The Connected Train? How much bandwidth does a passenger need? 05 What is the value chain? 12 How much bandwidth -
Passengers Charter January 2021
Passenger’s Charter Our promise to keep our promises. Valid from January 2021 chilternrailways.co.uk Contents Getting in touch with us How to provide feedback Chiltern Railways Customer Services, Banbury ICC, Merton Street, Banbury, Oxfordshire OX16 4RN Getting in touch with us 1 Tel: 03456 005 165 Mondays to Fridays, 0830 to 1730. Introduction 2 Fax: 01926 729 914 How to find out information 2 www.chilternrailways.co.uk FREEPOST Chiltern Railways Online and by phone 2 Twitter: @chilternrailway Facebook: Chiltern Railways In person 2 Not all of the stations we call at are run Tickets 3 by Chiltern Railways. If the matter Buying in person 3 concerns one of the stations below, you should contact the relevant Train Buying online 3 Company. Buying by telephone 3 Stations from Widney Manor to Discounted tickets 3 Kidderminster inclusive (except Solihull and Birmingham Moor St which are run Oyster cards 3-4 by Chiltern), and from Claverdon to Stratford-upon-Avon inclusive are run by Ticket refunds 4-5 West Midlands Railway. Contact Penalty fares 5 their Customer Relations at Freepost WEST MIDLANDS RAIL Route network map 6 CUSTOMER RELATIONS Tel: 0333 311 0039 Train punctuality and reliability 7 www.westmidlandsrailway.com Void days compensation 7 Stations from Harrow-on-the-Hill to Useful information 7 Amersham inclusive and the ticket offices at South Ruislip and West Ruislip Accessibility assistance 7-8 are run by Transport for London; contact their Customer Services at 4th Floor, 14 Lost Property 8 Pier Walk, London, SE10 0ES Our staff 8 Tel: 0343 222 1234 www.tfl.gov.uk Our trains 9 Stations from Oxford to Heyford If your train is late 9-10 inclusive are run by Great Western Season Ticket renewal discount 10 Railway; contact their Customer Relations at Freepost RSKT-AHAZ-SLRH, Planned disruption/engineering works 10 Plymouth, PL4 6AB General information and other help 11 Tel: 0345 7000 125 11 www. -
Competitive Tendering of Rail Services EUROPEAN CONFERENCE of MINISTERS of TRANSPORT (ECMT)
Competitive EUROPEAN CONFERENCE OF MINISTERS OF TRANSPORT Tendering of Rail Competitive tendering Services provides a way to introduce Competitive competition to railways whilst preserving an integrated network of services. It has been used for freight Tendering railways in some countries but is particularly attractive for passenger networks when subsidised services make competition of Rail between trains serving the same routes difficult or impossible to organise. Services Governments promote competition in railways to Competitive Tendering reduce costs, not least to the tax payer, and to improve levels of service to customers. Concessions are also designed to bring much needed private capital into the rail industry. The success of competitive tendering in achieving these outcomes depends critically on the way risks are assigned between the government and private train operators. It also depends on the transparency and durability of the regulatory framework established to protect both the public interest and the interests of concession holders, and on the incentives created by franchise agreements. This report examines experience to date from around the world in competitively tendering rail services. It seeks to draw lessons for effective design of concessions and regulation from both of the successful and less successful cases examined. The work RailServices is based on detailed examinations by leading experts of the experience of passenger rail concessions in the United Kingdom, Australia, Germany, Sweden and the Netherlands. It also -
Finchley Road This Page Is Intentionally Left Blank
Rail Accident Report Train travelling with doors open on the Jubilee line 1 September 2018 Report 06/2019 July 2019 This investigation was carried out in accordance with: l the Railway Safety Directive 2004/49/EC; l the Railways and Transport Safety Act 2003; and l the Railways (Accident Investigation and Reporting) Regulations 2005. © Crown copyright 2019 You may re-use this document/publication (not including departmental or agency logos) free of charge in any format or medium. You must re-use it accurately and not in a misleading context. The material must be acknowledged as Crown copyright and you must give the title of the source publication. Where we have identified any third party copyright material you will need to obtain permission from the copyright holders concerned. This document/publication is also available at www.gov.uk/raib. Any enquiries about this publication should be sent to: RAIB Email: [email protected] The Wharf Telephone: 01332 253300 Stores Road Website: www.gov.uk/raib Derby UK DE21 4BA This report is published by the Rail Accident Investigation Branch, Department for Transport. Preface Preface The purpose of a Rail Accident Investigation Branch (RAIB) investigation is to improve railway safety by preventing future railway accidents or by mitigating their consequences. It is not the purpose of such an investigation to establish blame or liability. Accordingly, it is inappropriate that RAIB reports should be used to assign fault or blame, or determine liability, since neither the investigation nor the reporting process has been undertaken for that purpose. The RAIB’s findings are based on its own evaluation of the evidence that was available at the time of the investigation and are intended to explain what happened, and why, in a fair and unbiased manner. -
London Overground Key Statistics
Delays and 2018-19 Punctuality and complaints percentage of total with variance to last year delays attributed to: Complaints rate Complaints Delay minutes and % of total, attributed to: London Overground Trains planned answered within (per 100k NR-on-TOC TOC-on-Self TOC-on-TOC passenger journeys) 20 working days Key Statistics - Table 2.14 522,369 0.7 94.6% 164,224 89,536 54,779 +4.0% 53.2% 29.0% 17.8% Publication date: 09 July 2019 -60.5% -2.2 pp Complaints rate Complaints answered in Owner Group: Delays by category group 2018-19 % change (per 100k passenger journeys) 20 working days Arriva Rail London Total delays 308,539 +17.0% NR-on-TOC 164,224 +2.8% Franchise start date: External 28,249 +29.8% 13 November 2016 Network Management / Other 56,173 -19.3% Franchise end date: Non-Track Assets 41,872 +30.5% 25 May 2024 Severe weather, autumn & structures 17,226 +41.7% Track 20,641 -14.1% Number of employees Number of stations TOC-on-Self Within 5 minutes Within 10 minutes 89,536 +80.1% managed Right time (MAA) 1,451 (MAA) (MAA) Fleet 30,616 +53.2% 81 Operations 5,695 +181.4% +0.8% 93.8% 95.7% 79.4% Stations 26,772 +150.6% Compared -0.5 pp -0.8 pp +1.1 pp to last TOC Other 10,636 +16.7% year Significantly late CaSL (MAA) Cancelled (MAA) Traincrew 15,798 +100.4% (MAA) TOC-on-TOC 54,779 +0.9% 3.8% 0.0% 3.8% Fleet 19,080 -16.8% +0.8 pp +0.0 pp +0.8 pp Operations 6,921 +41.8% Compared to last year PPM MAA CaSL MAA Stations 4,586 -3.8% TOC Other 12,682 +12.8% Passenger journeys 188.1 m -0.9% (millions) Traincrew 11,510 +9.8% Passenger kilometres % Change on last year (millions) 1,287.6 m -0.7% Green - Less than last year Passenger train kilometres (millions) 8.7 m +6.4% Red - More than last year Route kilometres 167.4 km +0.0% Delay minute totals may differ from the sum of the aggregated operated categories due to other miscellaneous categories being included. -
Govia Thameslink Railway PDF 61 KB
Subject: Govia Thameslink Railway Report to: Transport Committee Report of: Executive Director of Secretariat Date: 25 June 2018 This report will be considered in public 1. Summary 1.1 This report sets out the background to a discussion with Govia Thameslink Railway on the implementation of its new timetable. 2. Recommendation 2.1 That the Committee notes the report as background to putting questions to guests on the new Govia Thameslink Railway timetable, and notes the discussion. 3. Background 3.1 Govia Thameslink Railway (GTR) is the train operating company that holds the Thameslink, Southern and Great Northern rail franchise. It runs each of these services, as well as the Gatwick Express service. GTR’s parent company is Govia, which also owns Southeastern trains. Govia is majority- owned by the Go-Ahead Group. 3.2 GTR introduced a new timetable across all of its services in May 2018, to accommodate the expansion of Thameslink services. Severe disruptions to services have been experienced since this time, with the company bringing in a reduced timetable in early June. 4. Issues for Consideration 4.1 The Committee will use today’s meeting to discuss the new timetable, reasons for disruptions and ways problems can be addressed. The following guests have been invited: Nick Brown, Chief Operating Officer, Govia Thameslink Railway; and John Halsall, Route Managing Director (South East), Network Rail. City Hall, The Queen’s Walk, London SE1 2AA Enquiries: 020 7983 4100 minicom: 020 7983 4458 www.london.gov.uk 5. Legal Implications 5.1 The Committee has the power to do what is recommended in this report. -
Key to Lines and Symbols Horsham 17 Burgess Hill
X1 KING’S LYNN 37/47 46 Watlington 37/47 Downham Market Littleport 9 PETERBOROUGH March ELY 12 Newmarket 10 11 12 33 9 46 Waterbeach X9 9 12 Huntingdon 1A 5 45 55 2 65/66 X5 152 18 CAMBRIDGE St Neots 26 Foxton BEDFORD Sandy 787 Milton Keynes Central M3 M3 Shepreth 1 1A 1B 1C X5 /E2 26 5/5E M4 Meldreth 200 Biggleswade X31 70 X42 /X44 150 32 E7 J2 LETCHWORTH Royston GARDEN CITY VT99 Bletchley Flitwick Arlesey 82 W7 E7 Baldock Ashwell & Morden 70 X42 S1 787 777 150 M2 97/ 99 90 91 99 94 90 91 97a Harlington 54 Bishops 707 HITCHIN 700 Leighton Buzzard 700 700 M1 M2 92/4 Stortford 88 100 101 102 777 787 787 787 787 X31 54 100/ 80 700 55 1/2 777 Leagrave 102 391 700 J4 9A Watton-at-Stone 69 STEVENAGE 300/1 27 383/4 390 20 44 45 383/4 636 379 23 70 24 44/45 /25 390 304 379 314 300/1 Knebworth LUTON 44 45 44/5 Tring 61 100 101 102 Welwyn North HERTFORD 724 365/6 787 388 300/1 725 Hertford East 726 NORTH X31 46 707 787 365 3366 724 725 726 388 724 725 726 395/6 WELWYN 308 LUTON AIRPORT 300/1 380 365 601 GARDEN CITY /66 724 321 PARKWAY 603 725 /521 726 /W5 365/6 Bayford 320 655 365 636 300 301 601 602 724 725 726 308 636 /656 /66 Hatfield 380 320 Hemel Hempstead 610 Cuffley C1 242 Cheshunt Harpenden 44/45 44/45 Welham Green 304 321 320 /521 /W5 Crews Hill 610 321 W10 300 301 Brookmans Park Potters Bar 610 724 725 726 321 521 W5 ST ALBANS 242 Gordon Hill 84 313 724 602 84 St Albans Abbey 655 /656 602 W8 Enfield Chase 121 307 Radlett 84 655 313 /656 Hadley Wood Enfield Town Elstree & Cockfosters 121 High Barnet 399 Grange Park 298 Watford Junction -
UK Jubilee Line Extension (JLE)
UK Jubilee Line Extension (JLE) - 1 - This report was compiled by the OMEGA Centre, University College London. Please Note: This Project Profile has been prepared as part of the ongoing OMEGA Centre of Excellence work on Mega Urban Transport Projects. The information presented in the Profile is essentially a 'work in progress' and will be updated/amended as necessary as work proceeds. Readers are therefore advised to periodically check for any updates or revisions. The Centre and its collaborators/partners have obtained data from sources believed to be reliable and have made every reasonable effort to ensure its accuracy. However, the Centre and its collaborators/partners cannot assume responsibility for errors and omissions in the data nor in the documentation accompanying them. - 2 - CONTENTS A INTRODUCTION Type of Project Location Major Associated Developments Current Status B BACKGROUND TO PROJECT Principal Project Objectives Key Enabling Mechanisms and Timeline of Key Decisions Principal Organisations Involved • Central Government Bodies/Departments • Local Government • London Underground Limited • Olympia & York • The coordinating group • Contractors Planning and Environmental Regime • The JLE Planning Regime • The Environmental Statement • Project Environmental Policy & the Environmental Management System (EMS) • Archaeological Impact Assessment • Public Consultation • Ecological Mitigation • Regeneration Land Acquisition C PRINCIPAL PROJECT CHARACTERISTICS Route Description Main Termini and Intermediate Stations • Westminster -
2021 HS1 NETWORK STATEMENT Dated Edition: 1 April 2021 HIGH SPEED 1 (HS1) HS1 LIMITED
2021 HS1 NETWORK STATEMENT Dated Edition: 1 April 2021 HIGH SPEED 1 (HS1) HS1 LIMITED 1 GLOSSARY OF TERMS ACC Ashford Control Centre Access Agreement Framework Track Access Agreement, Track Access Agreement or Station Access Agreement (as applicable) AIC Additional Inspection Charge Applicant Any person that wants to apply for a train path including TOCs, shippers, freight forwarding agents and combined transport operators intending to employ a TOC to operate the train path on their behalf APC Magnets Automatic Power Control Magnets ATCS Automatic Train Control System AWS Automatic Warning System Access Proposal Any notification made by any Applicant for a Train Slot as provided under the HS1 Network Code Competent authority Any restriction of use taken by the Infrastructure Manager restriction of use pursuant to a direction or an agreement with any competent authority (a public authority of a Member State(s) which has the power to intervene in public passenger transport in a given geographical area) Concession Agreement The agreement made between the Secretary of State and the Infrastructure Manager granting the concession to the Infrastructure Manager for the operation and financing of HS1 and the repair, maintenance and replacement of HS1 DAPR Delay Attribution Principles & Rules DBC DB Cargo (UK) Limited Disruptive Event Any event or circumstance which materially prevents or materially disrupts the operation of trains on any part of HS1 in accordance with the relevant Working Timetable EIL Eurostar International Limited Engineering