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Keolis-Amey Metrolink PPM for Period 2018/01

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Keolis-Amey Metrolink PPM for Period 2018/01 Metrolink Performance Network Summary KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing. This report covers our four-week period between: 03 February until 02 March 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. 91.7% 99.4% 100100 100100 9595 9595 9090 9090 55 55 00 00 . 5 5 5 Period Period Period 9 Period 10 Period 11 Period 12 5 Period Period Period 9 Period 10 Period 11 Period 12 (18/19) (18/19) Route punctuality by date Airport 88.4% irport 991 Altrincham 9 ltrincham 99 Ahton 93 shton 99 ury 909 ury 99 Eat idbury 932 East idsbury 99 Eccle 87% Eccles 99 ldham Rochdale 91 Oldham Rochdale 991 75% 0 85% 90 9 100 75 0 85 90 9 100 55 00 55 9090 9595 100100 Cancellations Short journeys Journeys cancelled. Incomplete journeys. 0.28% of all planned journeys. 0.46% of all planned journeys. Aline Frantzen What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on Friday 22 March 2019 Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Airport Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing. This report covers our four-week period between: 03 February until 02 March 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 88.4% 91.7% 99.1% 99.4% 100100 100100 99 99 9090 9090 85%85 85%85 00 00 .2 9. .1 . 99. 99. 99. 99.1 99. 99.1 75% 75% 75 Period Period Period Period 9 Period 11 Period 12 75 Period Period Period Period 9 Period 11 Period 12 119 119 119 119 119 119 119 119 119 119 119 119 Route punctuality by date 100 9 90 85% 0 75% 03Feb 0Feb 0Feb 0Feb 0Feb 0Feb 09Feb 10Feb 11Feb 12Feb 13Feb 1Feb 1Feb 1Feb 1Feb 1Feb 19Feb 20Feb 21Feb 22Feb 23Feb 2Feb 2Feb 2Feb 2Feb 2Feb 01Mch 02Mch Route service disruptions What we did to improve on this route 12 February 2019 We continue to conduct coordinated fare evasion operations across all routes throughout Road traffic collision at the majority of our operational hours. This period we had additional presence across the Northern Moor Airport line. 22 February 2019 Vehicle blocking the tracks at Baguely. Aline Frantzen What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on Friday 22 March 2019 Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Altrincham Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing. This report covers our four-week period between: 03 February until 02 March 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 96% 91.7% 99.7% 99.4% 100100 100100 99 99 9090 9090 85%85 85%85 00 00 9.2 9.2 9. 9. 9. 9 99. 99. 99.2 99. 9.9 99. 75% 75% 75 Period Period Period Period 9 Period 11 Period 12 75 Period Period Period Period 9 Period 11 Period 12 119 119 119 119 119 119 119 119 119 119 119 119 Route punctuality by date 100 9 90 85% 0 75% 03Feb 0Feb 0Feb 0Feb 0Feb 0Feb 09Feb 10Feb 11Feb 12Feb 13Feb 1Feb 1Feb 1Feb 1Feb 1Feb 19Feb 20Feb 21Feb 22Feb 23Feb 2Feb 2Feb 2Feb 2Feb 2Feb 01Mch 02Mch Route service disruptions What we did to improve on this route No significant disruptions on this route Bye-law enforcement operations took place at a variety of stops aimed at reducing anti- affecting the service. social behaviour and heightening customer awareness following the recent ‘Monsters’ campaign. We have concentrated on tackling fly tipping across this route especially within the vicinity of Stretford. Aline Frantzen What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on Friday 22 March 2019 Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Ashton-under-Lyne Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing. This report covers our four-week period between: 03 February until 02 March 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 97.3% 91.7% 99.7% 99.4% 100100 100100 99 99 9090 9090 85%85 85%85 00 00 92. 91. 90. 91. 9. 9. 9.9 99. 99. 99 99. 99. 75% 75% 75 Period Period Period Period 9 Period 11 Period 12 75 Period Period Period Period 9 Period 11 Period 12 119 119 119 119 119 119 119 119 119 119 119 119 Route punctuality by date 100 9 90 85% 0 75% 03Feb 0Feb 0Feb 0Feb 0Feb 0Feb 09Feb 10Feb 11Feb 12Feb 13Feb 1Feb 1Feb 1Feb 1Feb 1Feb 19Feb 20Feb 21Feb 22Feb 23Feb 2Feb 2Feb 2Feb 2Feb 2Feb 01Mch 02Mch Route service disruptions What we did to improve on this route 03 February 2019 To help eradicate drug misuse issues in and around the Holt Town area, we have begun Event congestion in Manchester City Centre. engaging with key stakeholders such as the local NHS drop in centre. In conjunction with TfGM highway team, we reviewed traffic signalling sequences to reduce congestion along Ashton New Road and improve the operational performance of the Ashton to MediaCityUK services. This follows the launch of a more frequent 6-minute timetable, successfully connecting East Manchester with direct services through the City Centre. Aline Frantzen What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on Friday 22 March 2019 Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Bury Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing. This report covers our four-week period between: 03 February until 02 March 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 90.9% 91.7% 99.8% 99.4% 100100 100100 99 99 9090 9090 85%85 85%85 00 00 . 9. 90.9 99. 99. 99. 99. 99. 99. 75% 75% 75 Period Period Period Period 9 Period 11 Period 12 75 Period Period Period Period 9 Period 11 Period 12 119 119 119 119 119 119 119 119 119 119 119 119 Route punctuality by date 100 9 90 85% 0 75% 03Feb 0Feb 0Feb 0Feb 0Feb 0Feb 09Feb 10Feb 11Feb 12Feb 13Feb 1Feb 1Feb 1Feb 1Feb 1Feb 19Feb 20Feb 21Feb 22Feb 23Feb 2Feb 2Feb 2Feb 2Feb 2Feb 01Mch 02Mch Route service disruptions What we did to improve on this route 12 February 2019 Engagement with local schools and colleges has been effective in deterring anti-social Tram fault at Stretford. behaviour, as part of this partnership teachers have supported our staff with their presence at stops taking appropriate action where required. A project to improve trackside embankments on the Bury line has started. Safety bollards were installed at the bottom of Bury escalator to help prevent customer accidents caused by improper use. Aline Frantzen What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on Friday 22 March 2019 Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance East Didsbury Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing. This report covers our four-week period between: 03 February until 02 March 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 93.2% 91.7% 98.9% 99.4% 100100 100100 99 99 9090 9090 85%85 85%85 00 00 92. 9. 92.1 92. 9. 9.2 99. 99. 99. 99 99. 9.9 75% 75% 75 Period Period Period Period 9 Period 11 Period 12 75 Period Period Period Period 9 Period 11 Period 12 119 119 119 119 119 119 119 119 119 119 119 119 Route punctuality by date 100 9 90 85% 0 75% 03Feb 0Feb 0Feb 0Feb 0Feb 0Feb 09Feb 10Feb 11Feb 12Feb 13Feb 1Feb 1Feb 1Feb 1Feb 1Feb 19Feb 20Feb 21Feb 22Feb 23Feb 2Feb 2Feb 2Feb 2Feb 2Feb 01Mch 02Mch Route service disruptions What we did to improve on this route No significant disruptions on this route Partnership meeting held with local authorities and residents to address concerns centred affecting the service. around anti-social behaviour. Aline Frantzen What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on Friday 22 March 2019 Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Eccles & Media City Lines KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing. This report covers our four-week period between: 03 February until 02 March 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late.
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