2017 Sustainability Report
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SUSTAINABILITY REPORT Corporate social responsibility 2017 TM | | 1 DRAFT 2 | | 3 Innovation and Education in Joint Replacement, Spine Surgery and Sports Medicine 2 | | 3 DRAFT L i f e o r F f o u a n t d c a a t i d o e n M Practice The data collected in this report relate to the activities carried out by our group in 2017. The analysis includes the entire perimeter of our business: headquarters, branches, education institutes, logistics centers and foundation. 4 | | 5 Index CHAIRMAN’S LETTER 6 3. THE ASSETS FOR COMPETITION 31 3.1 INNOVATION THE SUSTAINABILITY PATH 7 3.1.1 Research and development 3.1.2 Collaboration with universities RELATIONS WITH STAKEHOLDERS 8 3.1.3 Intellectual property 3.1.4 Product registration 3.1.5 Business lines MATERIALITY DRIVERS 8 3.1.6 M.O.R.E. Excellence Clinical Program 3.2 EDUCATION UNITED NATIONS SUSTAINABLE 3.2.1 M.O.R.E. Institute DEVELOPMENT GOALS 10 3.2.1 Medacta Academy 3.2.3 MyPractice Development Plan 1. COMPANY PROFILE 13 3.3 QUALITY 1.1 ABOUT US 1.1.1 Vision 4. CARING FOR PEOPLE 49 1.1.2 Mission 1.1.3 Values 1.1.4 History 5. CARING FOR THE ENVIRONMENT 55 1.2 CODE OF ETHICS & COMPLIANCE 5.1 PRODUCTION 1.3 CORPORATE GOVERNANCE 5.2 EFFICIENCY AND INNOVATION 5.3 SUSTAINABLE MOBILITY 2. MEDACTA TODAY 23 2.1 MEDACTA IN THE WORLD 6. CARING FOR THE COMMUNITY 61 2.2 MEDACTA IN SWITZERLAND 6.1 MEDACTA FOR LIFE FOUNDATION 6.1.1 MySchool 2.3 IN-HOUSE TECHNOLOGY 6.1.2 MyMission 2.4 2017 MANAGEMENT RESULTS 6.1.3 MyGiving 7. THE NEXT STEPS 69 4 | | 5 DRAFT CHAIRMAN’S LETTER “I’m pleased to introduce this first document with the intention of presenting our company and our vision of the concept of sustainability and social responsibility. For a family business like ours, the approach to these issues is natural, because we perform our professional activity with the common sense, values and principles that are a part of our daily life. A company that has the sole purpose of obtaining economic profit would probably be a well-organized and technically flawless enterprise, but it would also be a heartless and soulless enterprise. Passion, courage and trust are the ingredients that can make a company a community dedicated to building a common goal: market success, the well-being of its employees and the wealth of its community. A success that today is increasingly guaranteed not only by the budget figures after the plus sign, but by the reputation, esteem and respect that all stakeholders credit the company and its work. It is with this spirit that Medacta, through this publication, has tried to collect the data of its identity card to make itself better known and spread its vision to all its collaborators and to all those people with whom it shares the ambition to make Ticino a place dedicated to hosting qualified, competitive and responsible businesses. This is our goal and we want it to be our future”. Alberto Siccardi Founder, President & CEO 6 | | 7 THE SUSTAINABILITY PATH Innovation must be sustainable to be of real value for everyone. We want to do everything possible to ensure that sustainability does not remain just an important part of our corporate culture but rather becomes a value shared among all the subjects involved in our activities, so that we can actively contribute to the sustainable development policies of the territory and the community to which we belong. “CSR means that companies “CSR refers to companies taking “CSR stands for the socially and “Business as a force for good.” are responsible for the effects responsibility for their impact ecologically responsible actions “By committing to sustainability, of their activities on society on society. The European of businesses geared towards business can take shared and the environment. The Swiss Commission believes that CSR is fulfilling the fundamental idea of responsibility for achieving a Confederation understands important for the sustainability, creating lasting and sustainable better world. We aim to mobilize CSR to be a contribution to competitiveness, and innovation economic activity. In the long run a global movement of sustainable sustainable development made of EU enterprises and the EU economic success can only be companies and stakeholders to by companies.” economy. It brings benefits for achieved in a stable and productive create the world we want. That’s risk management, cost savings, society. Companies see CSR as an our vision.” access to capital, customer opportunity and requirement for relationships, and human economic success.” resource management.” 6 | | 7 DRAFT RELATIONS WITH STAKEHOLDERS We believe in the importance of dialogue and relationship. Our success also depends on the continuous exchange we have with our stakeholders[1], with whom we maintain a direct and transparent dialogue. Involvement and sharing are the basis of our activities. As a first step we have identified and mapped our stakeholders, from customers to surgeons, collaborators to suppliers, public administration to local associations, schools and universities to our fellow citizens. Then we asked ourselves how we could strengthen their engagement and started to work on a stakeholders’ engagement strategy. MATERIALITY DRIVERS As part of this first edition, we started our analysis of the possible KPI (Key Performance Indicators)[2], and mentioned, in this text, only those that we deemed most suitable to represent our reality and the development of the contents. In the next edition, we will carry out the first materiality analysis, which will allow us to identify with greater awareness the most important issues for our company and for our stakeholders. Thanks to this analysis, we will be able to declare our goals for the future and the ways to achieve them to the fullest. [1] Stakeholder is generally a subject influential as regards to a society. [2] Key Performance Indicator (KPI) is an index that monitors the progress of a business activity. 8 | | 9 Passion, courage and trust are the ingredients “that can make a company a community dedicated to the construction of a common goal: the success, well-being of its collaborators, and the“ richness of its community 8 | | 9 DRAFT UNITED NATIONS SUSTAINABLE DEVELOPMENT GOALS Sustainable growth is a goal that the 193 member states of the United Nations have officially placed at the center of the 2030 Agenda, the global plan aimed at eradicating poverty and promoting economic prosperity, social development and protection of the environment. The 17 Sustainable Development Goals constitute the vital core and provide a direction that stimulates institutions and companies to seek solutions to face these important challenges. 10 | | 11 “At Medacta we asked ourselves how to connect these goals with our business model and our activities, considering the evolution of our approach to corporate social responsibility. No. 3 places the promotion of health and well-being of people of all ages at the center of sustainable development and we can say that it is ingrained in our mission: the return of patients to a socially integrated, healthy and active life through the recovery of movement has a high value not only for the patients but also for those with whom they relate and for the entire community. Furthermore, with the activities of our foundation, Medacta for Life, we indirectly contribute to the achievement of No. 4 and 8 which address the issues of the quality of education, and the promotion of inclusive and sustainable economic growth, full employment and decent work conditions. In fact, through the MyBaby company nursery, we support parenting and promote the return of women to their professional life after maternity leave. With the MyMission program we support various humanitarian organizations with financial contributions and medical devices. Finally, with the MyGiving initiative we support numerous beneficial projects and social benefits. The dialogue with the Canton and the Confederation will continue over the next few years and will include increasingly specific and analytical ways to achieve these goals. We believe that it is possible to identify synergies and convergences of value that can lead us to move forward with new and interesting initiatives.” Maria Luisa Siccardi Tonolli Vice President Finance 10 | | 11 DRAFT We want to give back to our patients the joy “ of movement and the ability to return“ to a healthy and active life 12 | | 13 1. COMPANY PROFILE 12 | | 13 DRAFT 1.1 ABOUT US 1.1.1 VISION “Our vision to improve the care and well-being of orthopaedic and spine surgery patients around the world stems from both experience and passion. Our surgical innovations and surgeon education programs focus on getting patients back to their healthy, active lifestyles, without forgetting both the environmental and societal impacts of the products we create”. Alberto Siccardi Founder, President & CEO 14 | | 15 1. MEDACTA 2. BUSINESS 3. ASSETS 4. PEOPLE 5. ENVIRONMENT 6. COMMUNITY 7. FUTURE 1.1.2 MISSION “Medacta’s mission is to transform the patient experience by advancing surgical approaches, implants and instruments through responsible innovation and meticulous design. We follow the experience of my father and our Founder, Alberto Siccardi, whose own journey as a patient convinced him of the importance of pioneering a new approach to joint replacement. Our innovation began with minimally invasive techniques and has evolved into personalized solutions for every patient. Today, we employ cutting-edge technologies such as 3D printing, invest in medical education, research and development, and collaborate with surgeons and universities worldwide”. Francesco Siccardi Executive Vice President Medacta is a unique company in its field; “ “ it is the only one founded by a patient 14 | | 15 DRAFT 1.1.3 VALUES Innovation Innovation is of paramount importance at Medacta.