REPORT TO BENEFACTORS JULY 1, 2017 - JUNE 30, 2018 Dear Friends, I am pleased to present the 2018 Report to Benefactors featuring financials, demographics and stories about the persons supported at Allegheny Children’s Initiative, Citizen Care, Exceptional Adventures and Milestone Centers. The report also contains an overview of the services provided by Partners For Quality Inc., and the Partners For Quality Foundation. Most importantly, this report gives us the opportunity to thank all of you who supported our work, be it at fundraising events, contributions, grants, gifts in-kind and volunteerism — while illustrating how your dollars make a difference. We are most grateful for your generosity and the opportunities to enhance the lives of more than 5,000 persons with intellectual disabilities, behavioral health challenges, or drug & alcohol dependency who are served by our direct-support subsidiaries. The 2018 Fiscal Year (July 1, 2017 to June 30, 2018) reflects a time of growth and change. The inclusion of Milestone Centers into our family of services is a game changer. The agency’s 475 employees and 3,000 persons served through 29 behavioral health and intellectual disabilities programs called for changes in technology, office space and personnel. The dust is still settling and the change is invigorating. In the coming months, you will notice more change Table of Contents — especially in our appearances. Right now, we are working on new branding for each subsidiary, 04 Partners For Quality Foundation and the parent Allegheny Children’s organization. It’s so important to illustrate the breadth of our services, the capacity of our outreach Initiative and the uniqueness of those who come for care. 06 The future of Partners For Quality and our family of agencies is as promising as ever. Citizen Care Through you, lives are improving. Thank you for your support! 08 Sincerely, Exceptional Adventures 10 Elmer Nemeth Milestone Centers 13 Acting CEO How You Can Help Partners For Quality 14-18 Honor Roll of Benefactors Boards of Directors Who We Are Partners For Quality Inc., through its family of agencies, supports Allegheny Children’s people by providing services that promote choice, personal satisfaction Initiative Board and the realization of their hopes and dreams. Karen Bray, Chair Ted Cataldi Partners For Quality Foundation is the fundraising arm of Partners For David Dietrich Quality Inc., a nonprofit that provides administrative services to other Allison Levy-Drake nonprofit agencies who serve persons with intellectual disabilities, James Plake behavioral health challenges, or drug & alcohol dependency. These services include Finance, Human Resources, Information Technology, Development and Communications. The agencies are Allegheny Citizen Care Board Children’s Initiative, Citizen Care, Exceptional Adventures and Joseph Murray, Chair Milestone Centers. Joseph Hurley Jeff Jeffers Julie McGuire Partners For Quality Parent Board Raymond Paulos Joseph Mandarino, Chair Dean Manna Timothy Taylor Karen Bray Joseph Murray Mary Beth Veri Greg Gendron James Plake Cordelia Glenn-Grabiak Timothy Taylor Joseph Hurley Deborah Walrath Michael Laffey Thomas Weaver Exceptional Adventures Board Dean Manna, Chair Tom Diecks This Report to Benefactors is a publication of the Partners For Quality Foundation. Frank Perry To comment on content or ask questions, please contact Greg Jena, Director of Thomas Weaver Communications, at [email protected]. Milestone Centers Board Greg Gendron, Chair James Conniff Mary Catherine Conroy-Hayden John H. Hackworth Michael Laffey Deborah Walrath Scott Yusavage Partners For Quality Foundation Board Joseph Mandarino, Chair Cordelia Glenn-Grabiak John Lamberson Marcy McKivitz 2 FISCAL YEAR 2018 CONSOLIDATED FINANCIAL STATEMENT OF PARTNERS FOR QUALITY AND ALL SUBSIDIARIES REVENUE Allegheny Children’s Initiative $ 2,687,449 Exceptional Adventures $ 856,638 Citizen Care $ 30,167,082 Milestone Centers $ 24,608,735 Partners For Quality $ 2,301,089 Partners For Quality Foundation $ 830,541 TOTAL REVENUE $ 61,451,534 EXPENSES Allegheny Children’s Initiative $ 2,638,365 Exceptional Adventures $ 845,537 Citizen Care $ 27,934,880 Milestone Centers $ 23,670,257 Partners For Quality $ 2,632,568 Partners For Quality Foundation $ 544,405 TOTAL EXPENSES $ 58,266,012 A closer look at our organizations, including demographics and finances, begins on page 4. Allegheny Children’s Initiative GAMING WITH A PURPOSE The therapists and other professionals at Allegheny Children’s Initiative take pride in providing support and therapy for local young people with behavioral health challenges. To no surprise, the process can be a challenging one, especially considering the trauma experienced by those served. Sometimes, just trying to talk with a teenager about his or her emotional needs is ineffective. Thanks to a $3,500 grant from the Thomas Brown Alton Foundation, the staff at Allegheny Children’s Initiative has new and useful tools to help open those doors of communication. “The grant enabled the agency to purchase therapeutic games and books that are specific to things like coping skills, anger management and rapport-building,” explained Nichole Wood, Director of Quality Assurance at Allegheny Children’s Initiative. “These specialized games and workbooks cover a variety of topics for ages two to 21.” Wood said the materials may be signed out for in-home use. Unlike traditional board games or story books, these tools act as “conversation starters” while helping build and strengthen relationships among youth, families and therapists. They are effective in teaching emotional regulation and other positive social behaviors. Considering that Allegheny Children’s Initiative serves several hundred young people (and their families) each year, the materials secured as a result of this grant “Talk It Out®” is a teen-specific game designed to will benefit thousands for years to come. encourage communication. 4 Allegheny Children’s Initiative Demographics 18 - 40 Gender Age 0 - 17 65+ <1% 65% .25% 1.2% 41 - 64 82.8% 16% 34.75% Femal e Mal e Female 286 0-17 682 Transgender Male 536 18-40 131 Transgender 2 41-64 10 TOTAL 824 65+ 1 TOTAL 824 Race Asian Allegheny Children’s African-American 26% Hispanic or Latino 2% Two or more races Initiative 1% Un known White REVENUE Federal, State, County $ 505,039 Fee-for-Service $ 2,163,397 10% Other Revenue $ 15,879 53% Grants and Contributions $ 2,492 8% Interest and Gains (Loss) $ 642 TOTAL REVENUE $ 2,687,449 Asian 16 EXPENSES African-American 216 Personnel $ 1,963,199 Hispanic or Latino 7 Operating $ 471,665 Two or More Races 84 Administrative $ 203,501 Unknown 64 White 437 TOTAL EXPENSES $ 2,638,365 TOTAL 824 5 Citizen Care Lasting Impressions How do you know that you’ve made a lasting impression on someone? Well, when a person takes the time to bring you lunch at your new place of employment, it’s a pretty good sign. And that’s what happened to a group of individuals supported by Citizen Care. Citizen Care has contracts with local businesses that provide employment opportunities for persons with intellectual and developmental disabilities. Local hotels are a common participant, with supported individuals working in banquet and housekeeping services. Citizen Care’s contract with TownePlace Suites, an extended-stay The crew now works at the Courtyard by Marriott in Moon property near the Pittsburgh Airport, recently ended a two-year Township. One of the guests from TownePlace missed these run. That meant the crew of Carla, Sarah and Dave, along with workers so much that she visited them on their break at their new job coach Kim Weaver, moved onto work in a new location. But job, bringing them lunch. “I thought that was incredible. They they didn’t leave before getting a huge sendoff. were so happy,” said DiBiagio. Meaningful jobs in the workforce not only teach important skills, they contribute to social growth. Meaningful jobs in the workforce “The individuals we serve contribute to the betterment of the not only teach important skills, community and establish healthy relationships with others,” they contribute to social growth. explained DiBiagio. “The hotel general manager gave a speech, there was a big cake, employees signed cards — and they were all in tears,” said Stephanie DiBiagio, Transitional Services Coordinator at The hotel general manager Citizen Care. gave a speech, there was a “Sarah and Carla were given charm bracelets, and Dave received a big cake, employees signed cards key chain, all with the inscription ‘An amazing coworker is hard to ‘‘ find, difficult to part with and impossible to forget.’” — and they were all in tears. — Stephanie DiBiagio 6 Citizen Care Demographics Gender Age 56.5% 23% 0 - 17 18 - 40 32.5% Femal e Mal e 43.5% 41 - 64 65+ 44.5% Female 148 0-17 0 Male 192 18-40 111 TOTAL 340 41-64 151 65+ 78 TOTAL 340 Race Citizen Care 1% REVENUE 9% Federal, State, County $ 28,593,702 Fee-for-Service $ - 86% <1% 1% Other Revenue $ 1,573,380 2% Grants and Contributions $ - Interest and Gains (Loss) $ - Asian African-American TOTAL REVENUE $ 30,167,082 Hispanic or Latino Two or more races EXPENSES Asian Un known 3 White Personnel $ 18,188,813 African-American 31 Operating $ 7,929,669 Hispanic or Latino 1 Administrative $ 1,816,398 Two or more races 5 Unknown 6 TOTAL EXPENSES $ 27,934,880 White 294 TOTAL 340 7 Exceptional Adventures Making Dreams Come True Since last year, Leeann has been working as an office assistant Along with her connection to Exceptional Adventures, Leeann with Exceptional Adventures. Before that, she was a volunteer for receives residential and community-based support from Citizen nearly two years — and she’s been an Exceptional Adventures Care. When Exceptional Adventures announced it was planning a traveler for a decade. The office staff will tell you that Leeann is trip to Punta Cana in January, Leeann wanted to go. Unfortunately, fun to work with and easy to like.