www.naclc.org.au @NACLCComms Contents contents About NACLC and Community Legal Centres 1 Thanks to our 2013 Conference Sponsors

Profile of CLC’s work and client demographics 2013/14 2

naclc people in 2013/14 3

convenor’s report 4

executive Director’s report 5

insurance and risk management 6

services and projects 7

community Law Australia 12

Reconciliation Action Plan (RAP) 12

the National Accreditation Scheme for CLCs 13

national CLCs Conference 2013 14

clcs’ awards 15

national Network reports 16

treasurer’s report 20

Financial reports 21

NACLC acknowledges the traditional owners of the lands across Australia and particularly the Gadigal people of the Eora Nation, traditional owners of the land on which the NACLC office is situated. We pay deep respect to Elders past and present.

Publication Details National Association of Community Legal Centres Inc PO Box A2245 Sydney South NSW 1235 Tel: 02 9264 9595 Fax: 02 9264 9594 Email: [email protected] Web: www.naclc.org.au

ABN 67 757 001 303 ARBN 163 101 737 (Incorporated in the ACT with limited liability of its members)

About NACLC and Community Legal Centres

he National Association of Community Legal Cen- Ttres Inc (NACLC) is the peak national organisa- tion for Community Legal Centres (CLCs) in Austral- ia. NACLC’s members are the state and territory CLC associations which, together, represent approximately 200 centres in metropolitan, regional, rural and re- mote locations across Australia. Some Family Violence Prevention Legal Services and Aboriginal and Torres Strait Island Legal Services choose to join state and territory CLC associations and also come under the NACLC umbrella. CLCs are not-for-profit, community-based organ- isations that provide free legal advice, casework and information and a range of community development services to their local or special interest communities. Some CLCs also advocate for law reform or conduct test cases where laws are operating unfairly or are unclear. CLCs’ work is targeted at people experiencing or vulnerable to disadvantage and those with special needs, and in undertaking matters in the public cal and financial support to specialist National Net- interest. CLCs have been advocating for a rights-based works of CLCs, and working collaboratively with CLCs approach and equitable access to the justice system in on many law reform and other projects. NACLC also Australia for over 40 years. lobbies for funding for CLCs, represents CLCs in CLCs and their associations work collaboratively national forums, debates and negotiations, operates a with their communities and with all levels of govern- National Accreditation Scheme for CLCs, and organis- ment, community and private sector service providers, es the annual National CLCs Conference. business, professional bodies and a range of philan- NACLC also makes law reform and public policy thropic organisations. submissions and undertakes social justice campaigns NACLC’s purposes are to assist disadvantaged and advocating for the legal protection of human rights, marginalised people in the Australian community often in collaboration with CLCs and other NGOs. obtain access to legal services by, including but not knowmore was established by NACLC in 2012-13, at limited to: the request of the Australian Government. It is a • supporting and assisting CLCs to provide national, culturally safe, legal advisory service for these services people engaging or considering engaging with the • providing a national forum for CLCs Royal Commission into Institutional Responses to • developing and coordinating national Child Sexual Abuse. While operating independently CLCs’ policy and day-to-day, knowmore remains a project managed by • advancing the interests of CLCs and their NACLC. target client groups. NACLC’s governing body, the Management NACLC’s vision is: Committee (MC), comprises state and territory Achieving rights, fairness and equality for our representatives and elected office holders. The MC set communities. out the goals for NACLC for 2013-14 in line with NACLC’s mission is that: strategic priorities outlined in the NACLC Strategic NACLC leads, connects and develops CLCs Plan 2013-2016. to pursue rights, fairness and equality for all NACLC is funded through contributions from communities. centres, generated income and project funding from NACLC’s work is wide ranging and includes the Australian Government Attorney-General’s providing a range of services directly to CLCs, practi- Department and other bodies.

NACLC Annual Report 2013/14 1 Profile of legal services delivered by CLCs that currently report through CLSIS, the database used by CLCs in the Community Legal Services Program

* Referrals include those made when also providing information, advice and casework services

Profile of clients from CLCs that currently report in CLSIS, the database used by CLCs in the Community Legal Services Program

* Client refers to any person who has received either advice or a casework service in the 2013-14 financial year * Family is a group of two or more people that are related and who usually live together in the same household

2 NACLC Annual Report 2013/14 NACLC people in 2013/14

NACLC office: Executive Director Julia Hall Deputy Director, Policy and Advocacy Amanda Alford (from May 2014) Deputy Director, Sector Sustainability Visakesa Chandrasekaram (from March 2014) National Accreditation Coordinator Diana Dagg – part-time Communications Manager Te Raehira Wihapi – part-time Finance Officer Ana Rey Office Manager NACLC office based staff Liz Dods Front L-R: Te Raehira Wihapi, Julia Hall, Jane Housley, Visakesa National Conference Coordinator Chandrasekaram Jane Housley – part-time Back L-R: Amanda Alford, Diana Dagg, Ana Rey, Liz Dods Policy and Projects Officer Chantel Cotterell – part-time Policy and Advocacy Officer L-R: Frieda Lee – part-time (until February 2014) Jill Anderson Consultant Chantel Cotterell Jill Anderson – casual Insurances Coordinator NACLC Management Committee Anna Bruce – part-time (until March 2014) National Convenor Projects Officer: Michael Smith Cait O’Connor – casual (until December 2013) Treasurer James Farrell Contract Project Workers: ACT representative Law Graduates in RRR CLCs Project Coordinator Deb Pippen Helen McGowan NSW representative Recruitment and Retention in Regional, Rural Dan Stubbs and Remote Areas: National Coordinator NT representative Helen McGowan Nicki Petrou NSW Regional Coordinator Qld representative Sharon Tomas Matilda Alexander (until January 2014) Improving Coordination of CLE & Law Reform Marja Elizabeth (from January 2014) Steve Womersley SA representative Iris Furtado Tas representative Nicky Snare Vic representative Hugh de Kretser WA representative Liz O’Brien (until October 2013) Lesley Kirkwood (from October 2013)) Aboriginal and Torres Strait Islander Women’s Legal Services National Network representative by standing invitation June Lennon

NACLC Annual Report 2013/14 3 Convenor’s report

ACLC leads, connects and develops Community The critical and strategic work of Environmental NLegal Centres (CLC) to pursue rights, fairness and Defenders Offices was targeted with all Common- equality for all communities. wealth funding now withdrawn. Key members of the This mission statement, confirmed in late 2013 CLC sector and NACLC argued these cuts were mis- within the development of a new Strategic Plan, sum- guided and provided additional support to the EDOs marises NACLC’s crucial role both for the CLC sector Network. While the future is uncertain, some EDOs and on behalf of this sector in the broader community. have strategically repositioned and have identified new While NACLC’s extensive work in connecting and approaches and resources to continue this vital work. developing CLCs is well documented in this report NACLC is also very concerned for the future of the and elsewhere, it is timely to reflect on what it means Aboriginal and Torres Strait Islander Family Violence to lead CLCs and the sector. Now, more than ever it is Prevention Legal Services (FVPLS), whose funding to look ahead, to anticipate, and to take concrete ac- was moved from the Attorney General’s-Department tion to ensure CLCs and the sector are both proactive to the Department of Prime Minister and Cabinet and and ready to respond to the challenges that will arise. will have to re-tender to continue their services. Most Despite a tumultuous year, it is not difficult to iden- FVPLS are member CLCs and their skill at supporting tify specific initiatives that are emblematic of NACLC’s Aboriginal and Torres Strait Islander women and approach and have been ahead of the game: children within a cultural safety framework is proven • In 2012, NACLC published an extensive and essential. independent Economic Cost Benefit Analysis of With the extensive work of the secretariat and the Community Legal Centres, that for the first time, knowmore service, NACLC now has a much larger examined the economic benefits of CLC work staff team and a service delivery role, as well as the member service, policy and advocacy functions. • In 2012, building on earlier work by CLCNSW, There are numerous achievements across these areas, NACLC published the Legal Needs Assessment detailed in these pages. Framework Toolkit and facilitated its use broadly Looking to the future NACLC completed its • In 2012, NACLC, with all the state and territory Strategic Plan and also focused on its governance CLC associations, launched Community Law needs, to implement that plan and support its size Australia, a national awareness campaign and operations. With extensive consultation, a new • In 2011, NACLC implemented, with the state governance model was agreed and will be formally put and territory CLC associations, the National to the members. Accreditation Scheme. NACLC’s successes have been led with great skill, These examples are deliberately not from the professionalism and integrity by Julia Hall, our out- current reporting year but are crucial examples of standing Executive Director. Julia’s team has been ex- NACLC’s role of leading by looking ahead. As well panded and with these internal enhancements NACLC as important projects in their own right, over the last is well placed for the certain challenges ahead. year, NACLC and the sector have both been actively On behalf of the Management Committee, the CLC engaged in major government reviews, particularly the sector and our stakeholders I acknowledge Julia and Review of the National Partnership Agreement on Legal As- all of the NACLC staff team – of course including the knowmore sistance Services and the Productivity Commission’s Inquiry team – for their commitment, expertise and into Access to Justice Arrangements. There have also been efforts throughout the year – it is greatly appreciated. key state-based reviews. In each of these, and in the NACLC acknowledges the support of the Attor- broader scrutiny on the sector, each of the key projects ney-General, the Department, our other funders and above have been absolutely crucial. The instigation numerous partners at many levels. NACLC works of these specific reform reviews and other challenges closely with the state and territory CLC associations was certainly not expected when these projects were and we thank them for their co-operation and sup- commissioned, but in retrospect their value cannot be port. Thanks also to the NACLC Management Com- underestimated. Of course the basis for each of these mittee for their contribution and insights and for the projects was core to CLCs’ mission: the value of the many additional roles they play. work, evidence-based planning to respond to commu- In challenging times, the need for rights, fairness nity need and ensuring highest quality services with and equality for all communities has never been continuous improvement. higher. CLCs in all their diversity, work with diligence, This is not to say that this good and constructive skill and innovation to meet these needs every day. work will guarantee positive outcomes. Regrettably, NACLC will continue to lead work for these goals, but desperately needed funding boosts to CLCs were will always look to lead with you. short-lived, curtailing services to vulnerable communi- Michael Smith ties and disturbing program implementation. NACLC National Convenor

4 NACLC Annual Report 2013/14 Executive Director’s report

n the long and proud history of CLCs in Australia, NACLC continued to work closely with the Com- I2013-14 will be remembered as an interesting year. munity Law Australia Campaign and its spokesperson, An early highlight was the announcement in July Carolyn Bond, and to provide substantial support, at the National CLCs Conference in fittingly sunny financially and in kind, to this joint initiative. Cairns, by the Attorney-General, Mark Dreyfus QC, of The report on NACLC’s first National CLCs Census a funding increase of $33.5m over four years for the was published in April 2014, and some state reports Community Legal Centre (CLC) sector. soon after. We thank the CLCs that responded: we Within a couple of months CLCs were called upon gained valuable information useful for sector lobby- to demonstrate their renowned resilience, flexibility ing, and for planning priorities for national and state and solidarity when the new Australian Government sector services and support. announced major funding cuts affecting many CLCs As at 30 June 2014, 136 of the 177 CLCs registered and our legal assistance partners. nationally with the National Accreditation Scheme The Attorney-General soon made known that the (NAS), had been accredited and an additional 36 new Government’s priority was ‘front-line services’ CLCs had their accreditation reports finalised by the and that CLCs’ proactive law reform and advocacy was Accreditation Coordinators (ACs) and were working work that could be done only outside hours funded by on finalising their improvement workplans with the the Commonwealth Government. ACs. Centres and the ACs should all be very proud of NACLC takes very seriously its leadership role as a their hard work in pushing on with this challenging peak national body, and believes that it is beholden but very worthwhile process. upon it to speak out about the extent of unmet legal NACLC retained a consultant to conduct an inde- need among people experiencing or vulnerable to pendent review of the operation of the NAS to identify disadvantage, and to champion the value of communi- opportunities for improvements. ty based CLCs and their holistic and responsive service At the end of June, it is only a couple of weeks delivery model. That model includes, where appro- until knowmore, the legal advisory service for people priate, preventative strategies such as law and policy considering engaging with the institutional child reform work, public interest test cases and advocacy. sexual abuse Royal Commission, which was established NACLC has taken a stand against restrictions, in by NACLC last year with funding from the Australian whatever form, that work to prevent or circumscribe Government Attorney-General’s Department, will the reform and advocacy work undertaken by CLCs celebrate one year of providing client services. Its and other NGOs. We regard these activities as effective considerable achievements are outlined on pages 8 and efficient strategies to improve the fairness of laws and 9 of this Report. and policies as they operate in practice. As always, NACLC has written and contributed to a The sector can draw strength from recognition of number of submissions and publications and conduct- the value of this work by a number of bodies, includ- ed advocacy on diverse topics. These are described ing the Productivity Commission in its recent draft later in this report, but NACLC’s collaboration with report. the Older Persons Legal Services Network advocating This year, NACLC continued to liaise and work for a Convention to protect the rights of older people collaboratively with the Attorney-General’s Depart- is a major commitment. ment, State Program Managers and State Legal Aid With all these demands upon NACLC, we were par- Commissions in relation to Community Legal Services ticularly lucky to have been joined this year by Visakesa Program arrangements, the National Partnership Chandrasekaram (Vissa) and Amanda Alford, in two Agreement Review, the Productivity Commission new Deputy Director roles. Inquiry and proposed legal assistance reforms, both in Thank you to all the staff and consultants and the its own capacity and as a member of the Australian Le- many others who helped NACLC this year in its work gal Assistance Forum, which NACLC currently chairs. supporting CLCs and the communities they serve. At the same time, NACLC continued to lobby for Julia Hall more funding for CLCs and for legal assistance gener- Executive Director ally and published media releases speaking out against funding cuts including for the Aboriginal and Torres Strait Islander Legal Services and their peak body. A roadshow involving representatives from NACLC and state colleagues attending Parliament House in Can- berra to raise awareness about CLCs and their work was a successful event.

NACLC Annual Report 2013/14 5 Insurance and Risk Management

ACLC operates several insurance schemes for the benefit of Community Legal Centres (CLCs) Naround Australia. They enable CLCs to obtain highly discounted insurance and without the need to shop around for and negotiate their own policies. Centres can decide to participate in NACLC’s national Pro- fessional Indemnity Insurance (PII) and Association Liability Insurance schemes. In addition, NACLC takes out a Public Liability Insurance policy that provides cover to all CLCs in Australia at no cost to them. Operating these schemes involves NACLC working with a broker and negotiating with insurers to obtain policies on the best possible terms that are tailored to the needs of CLCs. Our work includes obtaining and processing hundreds of proposal forms, determining and collecting fees, liaising with centres, identifying common risk management issues and much more. NACLC employs a part-time Insurances Coordinator and commits significant other staff and financial During the year NACLC continued negotiations resources to these schemes. In March our longstand- with the insurer to improve further the coverage of the ing Insurances Coordinator, Anna Bruce, left NACLC policy and these negotiations are ongoing. and NACLC thanks her for her skilled management of NACLC thanks the Australian Government Attor- the insurance schemes over her many years at NACLC. ney-General’s Department for the grant towards the NACLC also wishes to thank Ashurst for continuing payment of the PII policy premium and Victoria Legal to provide generous pro bono assistance in relation to Aid and the Queensland Law Society who contributed insurance issues. to paying the premium costs for CLCs in their respec- tive states. Professional Indemnity Insurance (PII) There are now 165 CLCs in NACLC’s National PII Public Liability Insurance Scheme, which operates through the National PII NACLC again arranged free public liability cover for Network together with NACLC. Each state and all CLCs this year. territory has a PII representative on the Network and they are an immensely valuable source of information Association Liability Insurance and assistance for centres. They coordinate the annual This year 149 centres chose to participate in NACLC’s cross-checks and meet at least monthly to consider a Association Liability Insurance scheme. The Associ- range of PII related issues. ation Liability Policy covers CLCs’ Board Members The Network also works with NACLC on making (past, present and future) against any claim for improvements to the Risk Management Guide (RMG), ‘wrongful acts’ committed or alleged to have been which contains mandatory and recommended committed by them in their capacity as directors or measures to promote good practice and risk minimi- officers of the CLC. It also provides cover for the legal sation in CLCs. In 2014 NACLC surveyed the sector centre, its employees and Board Members for employ- to obtain feedback on the key components of the ment practices claims, such as wrongful dismissal and RMG, which was substantially rewritten late in 2011. discrimination claims. NACLC received a pleasing number of responses to the questionnaire with 89% of respondents indicating Other insurances that they find the clear mandatory standards in the As part of the insurance arrangements organised by revised Guide helpful in managing their centre’s legal NACLC, CLCs are also able to take out a comprehen- and related practice and 71% finding the inclusion sive Office Pack insurance at a reduced price. of recommended good practice suggestions helpful. NACLC also organises separate insurances for the The Network commenced the job of going through state and territory CLC associations together with the responses and considering changes to the RMG, NACLC itself. including the cross-check questionnaire. This work will be ongoing. Insurance broker NACLC thanks all the members of the Network for NACLC works closely with Aon Risk Services Australia their significant work and commitment throughout Ltd in Adelaide to provide these insurances. NACLC the year. Particular thanks go to the chair, Catherine thanks Stuart Quigley, Irmgard de Villiers and Karen Eagle. Brown at Aon for their assistance.

6 NACLC Annual Report 2013/14 Services and projects

ACLC does not receive any ongoing funding for CLCs with a range of stakeholders including the Com- Nservices to CLC members. NACLC’s only income monwealth and state and territory Program Managers is from one-off project grants, fees paid by CLCs and and with funding bodies. NACLC also facilitated many interest. initiatives to raise the profile of CLCs nationally and From this income in 2013-14 NACLC offered a range internationally. Some examples of this work include: of member services to CLCs for free or a discounted • NACLC’s liaison role between the CLC sector fee, including: and the Community Legal Services Program (CLSP). NACLC informed and consulted with • highly discounted, CLC tailored Professional CLCs and state and territory CLC associations and Indemnity Insurance (PII) and Association negotiated and represented the interests of CLCs Liability Insurance, facilitated by bulk-purchase at national discussions and negotiation with providers. This service is complemented by the coordination and • NACLC made representations and submissions promotion of the National PII Scheme, Risk for the Review of the National Partnership Agreement Management Guide implementation and on Legal Assistance Services and the Productivity supporting the National PII Network Commission Access to Justice Inquiry • through the National Accreditation Scheme, the • NACLC represented the CLC sector collaborating national quality-assurance program, for CLCs. on national bodies such as the Australian Legal NACLC has initiated an independent review of Assistance Forum and at forums in collaboration this accreditation scheme, which is scheduled with other peaks such as ACOSS for completion by the end of 2014, to inform NACLC continued to operate better communica- improvement of its operation tions to inform and educate the workers of CLCs, key • access to free online legal resources, purchased stakeholders and the general public by maintaining or from LexisNexis with funding from the Australian creating a range of communication tools and resourc- Government Attorney-General’s Department. The es. Some examples of this work include: package includes over 90 titles, covering nearly all • the NACLC website, which provided high quality areas of law practised by CLCs resources and publications, such as; the NACLC Census 2013 and the work and clients of CLSP • access to Management Support Online (MSO), CLCs. Important national news is posted on the a web based integrated set of tools, templates website along with information about CLCs to the and resources, designed to support centres general public in management, governance and operations including induction and training • the provision of hardcopy newsletters and regular e-bulletins that informed members about • a range of IT services including free email government funding decisions, current issues on accounts and the Bulletin Board System (BBS), trends in the sector, innovative initiatives of CLCs training to use the free suit of WebEx tools and etc. free training in effective data entry and reporting using the Community Legal Service Information • by issuing media releases and securing media System (CLSIS) database attention, NACLC raised CLC issues on a broader scale • by providing the Community Legal Education and Reform database (CLEAR), NACLC continued • by producing the Directory of Australian and NZ to showcase community legal education and law CLCs reform projects undertaken by CLCs and other • by producing and distributing high quality nonprofit legal services publications such as Environment Matters a • Practical Legal Training - NACLC facilitated the publication, which promoted the work of the placement of eligible graduate law students in all Environmental Defenders Offices. Work was also four publicly funded legal assistance services in started on publications about volunteers of CLCs regional, rural and remote areas of Australia. Over and CLC and pro bono partnerships 150 applications are received each year NACLC conducted the very first National Census, • NACLC promoted evidence based strategic which gathered information on individual CLCs and planning by updating our Legal Needs state and territory CLC associations. The findings of Assessment Framework Toolkit this census helped immensely to better understand the trends and lobby on behalf of the sector • hosting the National CLCs Conference which NACLC also collected stories and case studies for provides excellent opportunities for professional publications and initiated innovative CLC story telling development, information sharing, showcasing through activities such as the TED inspired talks and CLC initiatives and networking. short films, to assist in telling others of the good work NACLC also performs a representational role for CLCs do. the sector. NACLC continued to advocate on behalf of

NACLC Annual Report 2013/14 7 knowmore Service snapshot knowmore knowmore is an independent service giving free legal advice to people We have offices in Brisbane, who are considering telling their story or providing information to the Service snapshot Melbourne, Perth and Sydney. Royal Commission into Institutional Responses to Child Sexual Abuse. Services and projects Free call: 1800 605 762 knowmore is a unique, national legal service, providing trauma-informed and holistic [email protected] services to survivors and other people considering engaging with the Royal Commission. www.knowmore.org.au knowmoreCallers can access is an legal independent help, social worker/counsellorservice giving free support legal and advice Aboriginal to people and Torres Strait Islander liaison officers to talk to if they wish. We have offices in Brisbane, who are considering telling their story or providing information to the Melbourne, Perth and Sydney. Royal Commission into Institutional Responses to Child Sexual Abuse. Free call: 1800 605 762 knowmoreknowmore is a unique, began national providing legal servicesservice, providing to the trauma-informedpublic on 8 July and 2013 holistic – [email protected] servicesknowmorein just to survivorsone is an year, independent and we’ve other helpedpeople legal considering (asservice at 1 establishedJuly engaging 2014): with to providethe Royal freeCommission. legal assistance to Callspeople engaging came with from www.knowmore.org.au Callersor considering can access engaging legal help, with social the worker/counsellor Royal Commission support into and Institutional Aboriginal Responses to Child Sexual Abuse. andknowmore Torres Strait has Islanderbeen established liaison officers by, andto talk operates to if they aswish. a separate project of NACLC, with funding from the Australian Government, represented by the Attorney-General’s Department. knowmore’s Sydney office began providing services to the public on 8 July 2013. Further offices were opened in Melbourne,knowmore Brisbanebegan1584 providing and Perth. services At the toend the of public June 2014 on 8 knowmore 3634July 2013 –employed 40 staff.Calls came from Inin justits first one 12 year, monthsunique we’ve knowmore clientshelped (as provided at 1 July 3634 2014): instances ofadvices legal advice, provided information and referral assistance, to 1584 clients. Approximately 80% of clients who were assisted by knowmore in 2013-14 were survivors of histor- ic institutional child sexual abuse and were aged 45 and over. 1584 3634 Our current uniqueclient-facing clients team includes: advices provided NSW 35% QLD 24% 18 lawyers VIC 17% WA 11% Our current client-facing 8team social includes: workers/counsellors SA 5% NSWTAS 35%2% 5 Aboriginal and Torres Strait Islander Cultural QLDACT 24%1% Liaison officers 18 lawyers VICNT 17% 1% WAUnspecified/Overseas 11% 4% 8 social workers/counsellors SA 5% TAS 2% In 2013-14 knowmore conducted or participated in 270 community outreach and liaison events including Community5 Aboriginal outreach and Torres and Strait liaisonIslander Cultural ACT 1% meetings with legal Liaisonand support officers service providers (including many CLCs), speaking engagementsNT at confer- 1% ences, community information sessions for potential clients and support services, and adviceUnspecified/Overseas conferences with 4% clients in regional and remote locations.

Community outreach and liaison

Face to face services knowmore has were provided to over conducted or 300 clients on participated in 270 an outreach basis community outreach and liaison events. Face to face services knowmore has were provided to over conducted or 300 clients on participated in 270 As anat 1 outreach July 2014 basis community outreach and liaison events.

As at 1 July 2014

8 NACLC Annual Report 2013/14 Services and projects knowmore These events have also included meetings with Stolen Generations groups knowmoreand many Aboriginal agencies likely to be a source of referral of clients to knowmore. Approximately 19% of knowmore clients nationally have identified as Aboriginal and Torres Strait Islander people. knowmore is very conscious of the large numbers of Service snapshotAboriginal people living in remote locations who may be within the terms of referenceService of the Royal Commission snapshot but may not yet be aware of their options to engage with the Royal Commission. knowmore is committed to tryingknowmore to reach as many people as they can, in the time available.

Counselling/ ServiceSpecialist staff snapshotfor Aboriginal Counselling/ Specialist staff for Aboriginal social work and Torres Strait Islander clients social work and Torres Strait Islander clients

All clients have access to knowmore has a strong 19% of our clients All clients have access to knowmore has a strong 19% of our clients social work/counselling assistance Counselling/commitment to providing culturally Specialistidentify as beingstaff of for Aboriginalsocial work/counselling assistance commitment to providing culturally identify as being of in addition to legal assistance appropriate services to Aboriginal Aboriginal and Torres in addition to legal assistance appropriate services to Aboriginal Aboriginal and Torres socialand Torres Straitwork Islander clients and TorresStrait Islander Strait descent Islander clients and Torres Strait Islander clients Strait Islander descent 250 clients received social work/ 250 clients received social work/ All clients have access to knowmore has a strong 19% of our clients counselling support either directly counselling support either directly social work/counselling assistance commitment to providing culturally identify as being of or through case consultation or through case consultation in addition to legal assistance appropriateWe alsoservices work to closely Aboriginal with Aboriginal and Torres We also work closely with and Torresinterpreters Strait Islander and Aboriginal clients Strait Islander descent interpreters and Aboriginal and Torres Strait Islander and Torres Strait Islander knowmore staff have 250We employclients 5 receivedexperienced social male work/ knowmore staff have We employ 5 experienced male community organisations community organisations accompanied clients to over counsellingand female Aboriginalsupport either cultural directly accompanied clients to over and female Aboriginal cultural to ensure that we are 10 Royal Commission to ensure that we are 10 Royal Commission orliaison through workers, case anconsultation Aboriginal We also work closely with liaison workers, an Aboriginal engaging respectfully and private sessions, as their engaging respectfully and private sessions, as their social worker/counsellor and interpreters and Aboriginal social worker/counsellor and appropriately with people support persons appropriately with people support persons an Aboriginal lawyer and Torres Strait Islander an Aboriginal lawyer knowmore staff have We employ 5 experienced male community organisations accompanied clients to over and female Aboriginal cultural to ensure that we are knowmore10 Royal Commission liaison workers, an Aboriginal provide counselling and support to people who have often never been ableengaging to access respectfully counselling and Our clients services toprivate help them sessions, deal as with their the consequencessocial worker/counsellor of the abuse andthey suffered. ApproximatelyOur clients 11% of clients who support persons appropriately with people have called knowmore have received socialan Aboriginalwork or counselling lawyer assistance as part of the legal assistance, pro- vided. This counselling is provided on an initial basis only and knowmore then make referrals to counselling services who can provide ongoing counselling assistance. Ourknowmore clients has established regular monthly outreach clinics with support services in a number of locations, to ensure clients have seamless access to legal advice as well as counselling and other support. 80% 42%knowmore also provide referral56% assistance for those47% who need representation at interviews80% with and public 42% 56% 47% 80% of clients were aged hearings42% identified of the Royal Commission,56% identified and for clients who47% wish of clients to seek legal representation80% of clients to pursue were aged compen - 42% identified 56% identified 47% of clients 45 and over and survivors sationas females for the abuse that theyas suffered.males knowmore hasrequired established more than legal representation45 and over panels and survivorsin a number of as females as males required more than of historical child sexual jurisdictions and a national compensation referral panel.one advice session of historical child sexual one advice session abuse in institutions As well80% as providing individual services42% to clients, knowmore has56% also provided abuse a number in institutions47% of submissions responding80% of clients to Issues were aged Papers released by42% the identifiedRoyal Commission on56% topics identified relevant to its work47% and of clientsrecommen - dations.45 and Theover submissionsand survivors are based on asknowmore’s females clients’ collectiveas males experiences and needsrequired and morein 2013-14 than Client feedback includedof historical comprehensive child sexual submissions“Thank you on for the agreeing need for to meetreform with of me Australia’s civil Clientlitigation onesystems feedback advice and session redress “Thank you for agreeing to meet with me today to discuss my case and for your schemes,abuse in ininstitutions order to assist survivorstoday to of discuss institutional my case child and sexual for your abuse to obtain justice. “knowmore staff have “knowmore staff have kindness. I value your guidance and advice been a great support kindness. I value your guidance and advice been a great support and have taken on board what you have and are changing lives” and have taken on board what you have and are changing lives” said. Also, thank you to the social worker“Thank you for agreeing to meet with me said. Also, thank you to the social worker “When you have been Client feedback “When you have been for ‘grounding’ me before I left . . . a simpletoday to discuss my case and for your for ‘grounding’ me before I left . . . a simple downtrodden so much in “knowmore staff have downtrodden so much in technique that worked really well” kindness. I value your guidance and advice “Thank you so much technique that worked really well” your life and someone shows “Thank you so much been a great support your life and someone shows and have taken on board what you have for coming to see genuine care and concern – for coming to see and are changing lives” genuine care and concern – and help me today – said. Also, thankit youmeans to the so socialmuch” worker and help me today – it means so much” “When you have been “Remember the healing “Remember the healing now I know someone for ‘grounding’ me before I left . . . a simple now I know someone downtrodden so much inand empowerment you and empowerment you is listening to me and technique that worked really well” is listening to me and your life and someone showshave helped“Thank bring you to thisso much have helped bring to this I am being heard” I am being heard” genuine care and concernvery – gratefulfor family” coming to see very grateful family” and help me today – it means so much” “Remember the healing now I know someone and empowerment you is listening to me and have helped bring to this I am being heard” very grateful family” knowmore has been established by the National Association of Community Legal Centres Inc. knowmore has been established by the National Association of Community Legal Centres Inc. with funding from the Australian Government represented by the Attorney-General’s Department. with funding from the Australian Government represented by the Attorney-General’s Department.

knowmore has been established by the National Association of Community Legal Centres Inc. with funding from the Australian Government represented by the Attorney-General’s Department.

NACLC Annual Report 2013/14 9 Services and projects

Policy and advocacy Torture (CAT), called for the Australian Government to ratify the Optional Protocol to the CAT, and made NACLC has undertaken a wide range of policy, advo- statements to the Human Rights Council. cacy and law reform work this year. NACLC’s capacity Using its NGO accreditation with the UN, NACLC to perform this work was enhanced by the recruit- endorsed a number of representatives to attend meetings ment of a new Deputy Director - Policy and Advocacy, of UN bodies, including: Amanda Alford, who commenced in May this year. • Bill Mitchell (Townsville Community Legal NACLC has engaged with and responded to a Service), Vivienne Campion (Caxton CLC) and range of policy and advocacy issues and processes, Kim Boettcher (The Aged-care Rights Service including in the areas of: NSW) to attend the 4th session of the Open-Ended • legal assistance services reform and the Working Group on Ageing in August 2013 administration and funding of CLCs, including for the Review of the National Partnership Agreement • Vedna Jivan (University of Technology, Sydney), on Legal Assistance, Productivity Commission Access Dixie Link-Gordon and Ashlee Donohue (Mudgin- to Justice Arrangements Inquiry and engagement gal Aboriginal Corporation) attended the 58th with the Commonwealth Attorney-General’s session of the UN Commission on the Status of Department (AGD) Women in March 2014. • the rights of older persons, through endorsing There are issues around CLCs using Commonwealth representatives to attend the Open-Ended funds for law reform and policy advocacy work in some Working Group on Ageing and national, circumstances, but NACLC has continued to advocate regional and international moves towards an for the value of CLCs’ using this strategy to prevent legal international instrument on the rights of older problems from arising and for improving laws. persons Legal Assistance Reforms • the rights of people with disability, through Reform of the legal assistance landscape has been the engagement with the Australian Human Rights focus of much attention over the last year. NACLC has Commission (AHRC) Access to Justice Inquiry and made submissions to, and given evidence in the course of the Australian Law Reform Commission’s Disability a number of inquiries and reviews, including the Review Inquiry of the National Partnership Agreement on Legal Assistance and • anti-discrimination legislation, through the Productivity Commission Access to Justice Arrangements submissions opposing proposed amendments to Inquiry. the Racial Discrimination Act 1975 (Cth) NACLC, as a member of the Australian Legal Assistance • family violence, through submissions to relevant Forum (ALAF), and more broadly, has engaged with the inquiries and reviews Commonwealth AGD throughout the year, particularly in relation to proposed reforms to legal assistance. Partnerships and Cooperation The significant proposed amendments to the legal In undertaking its policy and advocacy work, NACLC assistance landscape and funding include a proposed: works with CLCs and other civil society organisations, • National Partnership Agreement, or similar and very much values the importance of these part- agreement, covering CLCs, ATSILS, LACs (but nerships. NACLC continues to support the National not FVPLS at this stage, though this is something Networks in undertaking policy and advocacy work, NACLC has been consistently advocating for) and often works in collaboration on issues. • National Strategic Framework for Legal Assistance, NACLC is committed to advancing the rights of and Aboriginal and Torres Strait Islander peoples, includ- • Commonwealth funding model. ing in its policy and advocacy work. This year NACLC NACLC has consistently emphasised the importance has consulted and worked with National Aboriginal of all providers working collaboratively rather than and Torres Strait Islander Legal Services (NATSILS), competitively and being involved in service planning National Family Violence Prevention Legal Services discussions together, as well as the need for decisions to (NFVPLS) and is working towards more formal Mem- be based on an evidence-based assessment of legal need. orandums of Understanding with these organisations as well as the National Congress of Australia’s First Amanda Alford Peoples. Deputy Director, Policy and Advocacy International Engagement NACLC has participated in, and supported engage- ment by, CLCs and NGOs with United Nations’ human rights mechanisms to ensure Australia is com- plying with its international human rights obligations. NACLC contributed to NGO reports on the Con- vention on the Elimination of All Forms of Discrimination against Women (CEDAW) and the Convention against

10 NACLC Annual Report 2013/14 Services and projects

Sector Sustainability CLEAR NACLC has shown strong commitment to build the ca- Over the last 12 months the Community Legal Edu- pacities of the Community Legal Centre (CLC) sector cation and Reform database (CLEAR) has grown to by introducing several new measures while continuing almost 500 community legal education, community its previous sector sustainability programs. One of development and law reform projects undertaken by the key initiatives was to establish a Deputy Director CLCs and other legal services. - Sector Sustainability position to assist with taking a Prior to CLEAR, CLCs often worked in isolation strategic approach in identifying capacity building on parallel initiatives. CLEAR now delivers an un- priorities and introducing new initiatives. precedented level of efficiency in the development NACLC National Census of CLCs 2013 (the Census) of non-casework activities. CLEAR enables CLCs to was an important initiative for NACLC and state and leverage off the experience and resources developed territory CLC associations (the associations). The Cen- by others. sus aimed to build an evidence base for advocacy and Via Twitter, @NACLCBruce (CLEAR’s fictitious policy priorities of NACLC and the associations, and administrator) actively promotes the work of Austral- identify trends and priorities in the sector, including ian CLCs, raises awareness of projects uploaded to for sector development. It was planned and developed CLEAR and solicits new contributions. @NACLCBruce in consultation with the associations and an external currently has 740 followers. In the 2013-14 financial consultant. The need for multiple surveys is mini- year @NACLCBruce posted 430 tweets to promote mised by this national initiative. The associations were new and existing projects and relevant sector news and able to have their specific survey questions included developments. in the survey. NACLC produced a national report and Over the last year CLEAR’s Project Worker, Steve some state specific reports. NACLC received a good Womersley, participated in CLC working groups (such response rate (82.8%) from CLCs for this, the first as the Community Legal Education Workers Network) census and has committed to conducting it annually. and other events (such as the National CLCs Con- NACLC’s Legal Needs Assessment Framework ference) to promote CLEAR and to encourage CLC Toolkit (the toolkit) is available as an online resource workers, particularly those who are new to the sector, and has been used by various agencies in the sector. to refer to CLEAR when planning non-casework Work was done this year to update aspects of the activities. toolkit. It provides a framework to develop CLCs’ Highlights strategic plans by analysing Australian Bureau of New Victorian Legal Assistance Forum (VLAF) Online Statistics and Community Legal Service Information Legal Information Guidelines encourage legal services System data, consulting stakeholders, identifying to consult CLEAR when developing a new project to current service gaps and predicting legal needs in ensure they don’t replicate existing projects and to lev- their catchment area. For example, relying heavily on erage off the experience and expertise already present the toolkit, Queensland’s Community Legal Centres across the sector. conducted a state-wide assessment on the legal needs Increasing numbers of CLCs capture CLEAR within of their clients, in particular exploring how the CLCs their work plans to ensure that it is consulted during can function as a network of services ensuring a safety the project development phase and that projects are net for people with one or many legal problems. contributed to CLEAR upon acquittal. NACLC has planned a number of sector sustain- Steve talked to the Productivity Commission Access ability initiatives, which are in the process of being to Justice Arrangements Inquiry about the value of implemented. These initiatives include developing CLEAR and the need for additional funding to ensure and updating publications including resource kits, its sustainability and continued value to the sector. promotional materials and guides. NACLC is updating two brochures, one on CLCs and their volunteers Recruitment and Retention in Regional, and the other on CLCs and pro bono partnerships. Rural and Remote Australia (5R) NACLC’s Financial Management Guide is also being This project is focused on recruitment and retention updated. An online legal health check resource kit will of lawyers in regional, rural and remote areas of Aus- be developed in conjunction with Queensland Public tralia. This year, the project supported lawyers working Interest Law Clearing House through a project funded in western New South Wales. Sharon Tomas, based in by the Australian Government Attorney-General’s Dubbo and Linda Nadge, based in Broken Hill helped Department. the lawyers find accommodation, health care and or- Amongst other members’ services, NACLC contin- ganised professional development and social support. ued to offer free online legal resources to CLCs from LexisNexis. This service is provided thanks to support received from the Australian Government Attor- ney-General’s Department. According to the 2013 Census, LexisNexis was rated as one of the three most used services of NACLC by CLCs. Visakesa Chandrasekaram Deputy Director, Sector Sustainability

NACLC Annual Report 2013/14 11 Community Law Australia

he Community Law Australia Campaign (CLA Tor the Campaign) was launched in July 2012 at the High Court of Australia by a coalition of legal centre bodies led by NACLC, to highlight the need for accessible free legal help and to raise the profile of Community Legal Centres (CLCs) in the community. The Campaign is supported by part-time staff (total of 0.6 FTE), and input is provided by state and territory CLC associations and NACLC through a steering committee. CLA uses a range of strategies to inform the public and decision makers about CLCs’ work, and the chal- lenges they face trying to meet demand for services. During 2013-2014, CLA generated a wide range of stories in mainstream media (including ABC Radio AM, World Today, PM, The Age and The Australian). Me- dia was also achieved on the impact of federal funding cuts and the impact of the restrictions on policy and law reform work, notably in opinion pieces by nation- al spokesperson, Carolyn Bond, in The Age and The NACLC, CLA and state colleagues roadshow to Parliament Guardian (Australia). House in Canberra. L-R: Iris Furtado (SA), Carolyn Bond (CLA), CLA used social media and online blogs, which Nicky Snare (TAS) often led to others sharing and publicising CLC issues. The Campaign has reached thousands of people via present to MPs, and continues to support individual social media. A successful example of this was the centres to promote their CLC, do media stories and Community Law Australia Day of Action in April engage with their local Members of Parliament. 2014, which saw participation by CLCs nationally, and CLA’s research shows that there is low public support by some Federal MPs and Senators. The Day recognition of CLCs and the important work they do. of Action trended nationally on Twitter, which is a Individual CLCs play a crucial part in addressing this good indication that there was a lot of active Twitter lack of recognition – by using local media and social engagement. media, or local networking to promote their work Some of the topics covered by CLA include the un- and issues that impact on CLCs and their clients. The met demand for legal help, the impact of inadequate Campaign is available to support this work, but also funding on particular groups (such as those at risk needs CLCs to continue to support CLA to promote of family violence), and the good work of individual broader stories and issues. centres. CLA supported NACLC and state and territory CLC Carolyn Bond association representatives in a visit to Canberra to Community Law Australia Spokesperson

Reconciliation Action Plan

he NACLC Reconciliation Action Plan 2012-2015 (RAP) reflects a commitment by NACLC to being guided Tby Aboriginal and Torres Strait Islander peoples and working with them to achieve access to justice. The development of the RAP was guided by our Advisory Committee of Aboriginal and Torres Strait Islander workers from Community Legal Centres (CLCs) and the community. It sets out a three year plan of actions to strengthen relationships with Aboriginal and Torres Strait Islander organisations and services, to develop employment opportunities, to improve support for cultural safety in the CLC sector and to increase support for Aboriginal and Torres Strait Islander communities and businesses. NACLC incorporated the RAP into its Annual Work Plan and met most of this year’s targets, including strengthening relationships and increasing coordination with National Aboriginal and Torres Strait Islander Legal Services (NATSILS) and National Family Violence Prevention Legal Services (NFVPLS). In addition, NACLC’s Aboriginal and Torres Strait Islander Liaison Project will continue over the next year to further develop and strengthen mutually supportive relationships as well as to provide improved support to Aborig- inal and Torres Strait Islander workers in CLCs. NACLC also held a number of events this year, including a successful breakfast and TEDx short film screening for Reconciliation Week. NACLC remains committed to the RAP process and over the coming months NACLC will be reporting against the existing RAP and working with the Advisory Committee in developing a new RAP.

12 NACLC Annual Report 2013/14 National Accreditation Scheme

The RACs and NAC at Cultural Awareness Training L-R Meg Houston (NSW), Jude Clarkin (Qld), Kerry Marshall (WA), Donna Hensen (Consultant), Cate Edwards (Victoria), Diana Dagg (NACLC)

he National Accreditation Scheme (NAS) for Com- have been the Certifiers in Queensland, Victoria, New Tmunity Legal Centres was developed to provide South Wales and West Australia. a sector led accreditation and certification process An independent review of the Scheme by external for CLCs, reinforcing good practice and promoting consultants has been commenced, and NACLC looks continuous improvement in the provision of legal forward to the report, which will be used to improve services. The Scheme was launched in October 2010, the Scheme and its operations. with an aim to having as many CLCs accredited by mid Once NACLC has finalised the plan for the next 2014 as possible. stage of the NAS, the Memorandum of Understand- The Regional Accreditation Coordinators (RACs), ings between state CLC associations and CLCs will be Jude Clarkin from Queensland, Meg Houston from re-written, and preparations will commence for the New South Wales, Cate Edwards from Victoria and next round of accreditation for CLCs. We’ll also be Kerry Marshall from West Australia worked very hard working as a priority and providing support to any with CLCs and with the National Accreditation Coor- less resourced CLCs that may need some assistance in dinator (NAC), Diana Dagg over the year to achieve undertaking the assessment process. this goal. This year, the RACs met quarterly in Sydney to share By 30 June 2014, of the 177 CLCs registered nation- experiences and to review NAS processes, policies ally with the Scheme, 136 (76%) were fully accredited, and procedures. The RACs have said they very much and a further 36 reports had been finalised – a total of appreciate this opportunity to undergo specific train- 172 (97%) CLCs were accredited or through the main ing as a team on these occasions. They also meet up stages of assessment. regularly when possible with some of the key people The role of the RACs is to work not only towards involved with the NAS, for example personnel from achieving accreditation for CLCs – it is also to provide BNG, the Standards and Performance Pathways (SPP) advice and support to help CLC staff to set up systems and Management Support Online (MSO) website for continuous review and improvement. By the end of developers. These meetings are useful to ensure the 2013-14 the vast majority of CLCs are now completing SPP and MSO continue to develop according to the six monthly workplan progress reviews to confirm this. needs of CLCs. A big thank you to the RACs for their commitment In the next year, the focus will be on maintaining to the NAS, for providing a trusted listening ear for the achievements of participating CLCs by providing senior CLC staff and for helping Boards and managers support and advice, and by monitoring work done to sort through areas of risk and organisational chal- against centres six monthly workplans within a con- lenge. As well, accreditation visits have often involved tinuous improvement framework. This work will be long hours of travel and time away from family and supplemented by a strong focus on implementing friends. improvements identified from the NAS review. This year two RACs have left the NAS – Kerry In the meantime, CLC representatives are encour- Marshall from WA and Cate Edwards from Victoria. aged to maintain contact with their RAC and to seek NACLC is enormously grateful for Kate and Kerry’s any help they need. contributions to the NAS and to all the CLCs they Diana Dagg assisted, and wishes them well. NACLC looks forward National Accreditation Coordinator to welcoming Lucy Barrow as the new Victorian RAC. Thanks as well to the state CLC associations for their support for the NAS, and particular thanks to the state CLC association Executive Officers, who

NACLC Annual Report 2013/14 13 National CLCs Conference 2013

his year’s National CLCs Conference held in TCairns marked another successful achievement for the sector, where approximately 500 delegates came together to learn, share their experiences and show- case their innovative work through plenaries, breakout sessions and national Network meetings. The theme of the conference was Walk together, talk together – joining in journeys to healing and justice. The theme highlighted that CLCs provide free legal servic- es to the disadvantaged as well as advocating change, where change is needed to ensure all peoples’ legal rights are equally protected. NACLC hosted this Conference in partnership with Queensland Association of Independent Legal Services (QAILS) and with the support of the Attorney General’s Department. Conference delegates were welcomed to Country by Auntie Henrietta, an elder of the Gimuy Walubara clan of the Yidinji people. Attendees were privileged to also have Auntie Henrietta hold a very popular session about the intellectual property protection of Aboriginal traditional knowledge, focussing on phar- maceutical companies use of Aboriginal knowledge of medicinal plants. The attendees were a mix of lawyers and other workers, management and volunteers from CLCs, Aboriginal and Torres Strait Islander Legal Services and Family Violence Prevention Legal Services. This included attendees from rural, regional and remote The winning photo of the #naclc13 twitter competition by (RRR) centres, from less resourced centres, Aboriginal @jamesey_baby and Torres Strait Islander workers at Indigenous Legal Services or at generalist services who were assisted to attend because of subsidies funded by the Australian National Networks in a number of ways including Government Attorney-General’s Department or for through Networks Day which is held a day before NSW attendees, the NSW Law and Justice Foundation. the Conference starts. Many Networks do choose to Other attendees included staff from Legal Aid hold face-to-face meetings on this day, and sometimes Commissions, Attorney-General’s Departments (state to hold additional meetings during the Conference and federal), and the NSW Law & Justice Foundation. where they shared their learning experiences with Private lawyers involved with pro bono programs, aca- their peers and identified collaborative initiatives to demics and consultants and representatives from the address common issues in the sector national Ombudsman and consumer advocacy services The comparatively new Older Persons Legal Ser- also attended. vices Network had a very successful meeting and, with Attendees heard from a range of speakers and administrative and legal policy support from NACLC, facilitators, from both within and outside the legal is becoming a very active law reform and advocacy assistance sector. Keynote speakers included The Hon. group. Mark Dreyfus QC MP, Professor David McQuoid-Ma- There were many other meetings held during the son, Eddie Cubillo and Gail Furness SC. Conference including a meeting between the National There were five plenary sessions and 42 breakout Accreditation Coordinator and Regional Accreditation sessions on different areas of law and legal practice, Coordinators, a NACLC Management Committee professional skills development and other capacity meeting, and a law reform workers meeting. building, as well as a number of IT and other training Feedback, both informal/anecdotal and formal was opportunities. positive. One comment made was that ‘the Network Some of the practical training offered included meetings remain important’, another comment was sessions using; Community Legal Service Information that ‘the theme of healing was very powerful.’ One System - understanding data trends and reporting, attendee said ‘I loved the diversity of speakers, great the Bulletin Board System, web conferencing, Twitter, sessions and great networking.’ the online tools of the National Accreditation Scheme NACLC thanks the Conference Organising including Management Support Online, LexisNexis Committee, Cairns Community Legal Centre Inc. online legal research training, and the Legal Needs Conference Online (the external organisers) and the Assessment Framework toolkit. NACLC supports sponsors of the 2013 Conference.

14 NACLC Annual Report 2013/14 Many people in the CLC sector, who are often experts and leaders CLCs’ in their fields, have had their contributions to their communities recognised externally. Here are some of the awards that CLC people or awards partners received or were nominated for in the 2013-14 financial year.

under the Commonwealth Racial Two Victorian CLCs were amongst Eastern CLC won the 2013 White- Discrimination Act. those nominated for the Commu- horse Business Group Excellence nity Lawyer/Organisation of the The Association of Employees with in Business: Community Award Year Award from the Law Institute Disability Legal Centre (AED) won and the City of Whitehorse of Victoria. The award recognises the Federation of CLCs, 2013 Tim Mayoral Award for Growth and leadership and excellence in McCoy Award. AED was nominated Development. legal knowledge and practice and for outstanding achievement and commitment to use the law to determined persistence over ten The Refugee Advice and Casework serve their communities. Amongst years to achieve a significant result Service received the ANU Migra- the nominated organisations were that will benefit a large number of tion Law Program Award from the the Goulburn Valley CLC and the people who have disabilities across Migration Institute of Australia Asylum Seeker Resource Centre Australia. The award, is presented to an (ASRC) - Human Rights Law team. Other nominees from the sector individual or group who, provides The ASRC were the recipients of were: pro-bono advice and or/represents the award. Gerard Brody of the Consumer clients in cases where the client has Action Law Centre for the Do no other access to advice and/or Women’s Legal Service Tasma- Not Knock campaign to address the client’s case raises a wider issue nia (WLS TAS) were the bronze exploitation and harassment by of public interest. winners in Sustaining Women’s Em- door-to-door direct salespeople. powerment in Communities and Kingsford Legal Centre (KLC) Organisations (SWECO) Awards. Tamar Hopkins of the Flemington volunteer, David McMillan received WLS TAS won the award for Girls and Kensington CLC for contin- the CLCNSW Justice award. The Gotta Know – an interactive mobile ued excellence in her work for award is presented to an individual the Police Accountability Project website application that provides or group of individuals who have including the settlement of a racial legal information and resources demonstrated outstanding commit- profiling case against Victoria for young women 14-24 years old. ment to improving access to justice Police. in NSW, particularly for socially Flemington Kensington CLC was Hugh de Kretser for his contribu- and economically disadvantaged named best service provider at the tion to leadership in the communi- people. inaugural Victorian African Com- ty legal sector over a decade. He has volunteered at Kingsford munity Awards. The centre was Human Rights Law Centre Legal Centre for 26 years, volun- recognised for its work defending (HRLC) for their No to Homopho- teering at the centre every fort- the rights of six people of African bia campaign, a ground breaking night. In this time, he has provided descent living in Flemington in a collaboration between the HRLC over 1550 quality advices to KLC’s landmark race discrimination case and Lesbian, Gay, Bisexual Trans- most socially and economically mounted against Victoria Police gender and Intersex organisations, disadvantaged clients. that was settled in the Federal human rights organisations, and Highly commended was the HIV/ Court. mental health experts. AIDS Legal Centre (HALC) Vol- The Human Rights Law Award North Melbourne Legal Service, unteers. This group is a dedicated – awarded by the Human Rights for their innovative Acting on the and committed team of law stu- Law Commission is awarded to an Warning Signs project with the dents, law graduates and solicitors individual or an organisation with Royal Women’s Hospital integrat- who work tirelessly at the centre to a track record in promoting and ing legal help and advocacy on increase access to justice for people advancing human rights in Austral- family violence with health care. living with HIV. There were up to ia through the practice of law. PILCH (now Justice Connect) 7 volunteers a day at the centre, contributing 5710 days of work. Nominees from within the sector Homeless Persons’ Legal Clinic for were: their advocacy on the impact of in- Other nominees were: fringements on vulnerable people, Corrs Chambers Westgarth Pro Tamar Hopkins from Flemington and the project, In the Public Eye. Kensington CLC. Tamar was nom- Bono Secondee Program and inated for her work in the first and Youthlaw for pursuing independ- Marrickville Legal Centre most significant challenge to the ent investigation of complaints McCullough Robertson and practice of racial profiling, achiev- against police and achieving Hunter CLC ing a landmark agreement for victory in a public interest test case that will help protect public Illawarra Legal Centre’s Volunteer Victoria police to publicly review Law Students its training practices. The case was interest litigants from cost orders made against them if they do not the first time Victoria’s police have succeed. faced allegations of racial profiling

NACLC Annual Report 2013/14 15 National Network reports

Aboriginal and Torres Strait Islander Peel Community Legal Services (PCLS) organised Women’s Network for Angela Pollard to attend their Annual General June Lennon, Convenor Meeting and give a presentation on Companion Animal The Aboriginal and Torres Strait Islander Women’s Abuse and Domestic Violence. PCLS then commenced Network meet on one or two occasions at each Nation- plans for a project, which will focus on the pivotal role al CLC Conference. Non Aboriginal and Torres Strait companion animals play for women in deciding to leave Islander women can be invited to attend for all or a a violent relationship. Women often say that it is their portion of the day. animals that have been their saving grace. The Network met in Cairns, Queensland at the Northern Rivers CLC produced several animal law National CLCs Conference this year, and for the first factsheets and hosted community education sessions. time in a long time, included representation from the Employment Law Network Family Violence Legal Prevention Services (FVPLS) Toni Emmanuel, Convenor and Aboriginal & Torres Strait Islander Legal Services The Employment Law Network (ELN) comprises of (ATSILS). members who have an interest in or specialise in em- At the meeting a new Convenor was elected with ployment law. Employment law issues include dismissal, June Lennon from FVPLS Port Augusta taking over discrimination, underpayment and bullying. The ELN the role from the long serving Donna Hensen. The holds quarterly meetings where members are invited to Network thanks Donna for all her work and welcomes discuss trends, law reform and any other relevant issues June to the Convenor position. or projects the CLC members are involved with. There were many issues coming from the floor on This year the Network discussed: Network day, such as Reconciliation, Aboriginal peo- • the new bullying jurisdiction introduced in the Fair ple being included in the Australian Constitution, the Work Commission Letters Patent and how the Network could contribute to NACLC as a strong group of Aboriginal and Torres • pro bono partnerships and their beneficial effect Strait Island Women involved in the Legal Services on self-represented claimants with unfair dismissal/ Network. general protections claims As Convenor, it will be June’s role to work towards • potential law reform in relation to paid parental strengthening the role of the Network, providing leave feedback to the many women involved and following • pregnancy discrimination, traditional freedoms and up on the many issues which were raised. access to justice June thanks the women who attended the Network • trends in the approach by regulatory agencies Day and gave her the honour of being the Convenor and June looks forward to working in a supportive and • human trafficking culturally safe environment with everyone. • migration issues for employees on working holiday National Animal Law Network visas Angela Pollard, Convenor • a significant increase in numbers of underpayment and bullying complaints. The National Animal Law Network (NALN) continues to grow, with more CLCs becoming engaged in animal The ELN members met in person at the National law. Fitzroy Legal Service, in partnership with Lawyers CLCs Conference. This was a great opportunity for for Animals has been operating a weekly Animal Law members to consult and discuss complex matters, the Clinic for the previous twelve months. Since July 2013, operation of particular sections of workplace legislation they have provided advice on 55 matters including and law reform. restricted dog breed laws, custody disputes, and cruelty Anyone interested in joining the ELN is most welcome and welfare matters. The launch of the clinic attracted and can contact the Employment Law Centre of WA at media attention and generated community interest [email protected]. and support. Australian Network of Environmental NALN Convenor Angela Pollard encouraged Defenders Offices individual CLCs to celebrate World Vegetarian Day Jess Feehely, Convenor (1 October) or World Vegan Day (1 November) to raise awareness of the conditions in which intensively 2013-14 has been a rollercoaster for the Australian farmed animals lawfully live and die. Photos of staff Network of Environmental Defenders Offices (ANEDO). cruelty-free lunches were emailed and admired. After receiving a much-needed funding boost from the In February 2014, Victorian regional, rural and federal government in July 2013, in December 2013 remote CLCs participated in animal law training the new federal government announced that all federal given by Nichola Donovan, President of Lawyers for funding for EDOs would be terminated by 30 June 2014. Animals. Hume Riverina Community Legal Service As a result, EDOs have spent much of 2014 engaged in invited Nichola to present an animal law seminar to activities aimed at raising public awareness and seeking interested local community members. The seminar to secure alternative funding. While each office has was well attended and received great feedback from taken a different approach to this task, EDOs have collec- participants. tively been overwhelmed by the level of public support.

16 NACLC Annual Report 2013/14 Network reports

Despite considerable funding pressure, ANEDO has ment with a range of other human rights issues as they remained very active. Activities have included: arise. • representing community groups in a range In February 2014 the Network farewelled Frieda of legal actions challenging environmentally Lee, who passed on the Co-convenor role to Rachel damaging projects including; opposing the Ball. Amanda Alford (NACLC) has now stepped into expansion of Rio Tinto’s Warkworth Mine near the Co-convenor role. The Network is grateful to both Bulga; overturning the approval of the James Frieda and Rachel for their dedication and hard work. Price Point LNG hub and challenging proposals Older Persons Legal Services Network to dredge and dispose of spoil in the Great Vivienne Campion, Convenor Barrier Reef The past 12 months has been a busy and productive • publishing practical resources and delivering a time for the Older Persons Legal Services Network range of community workshops (OPLS). Starting from the National CLCs Conference • assisting traditional owners and rural landowners in Cairns in July 2013 the Network had a meeting, to engage in legal processes where development chaired by Catherine Wilson and canvassed a range is proposed on their lands of issues affecting older persons, and culminated in • contributing detailed law reform submissions two resolutions – the call to the federal government regarding various changes to the Environment to develop a national policy on older persons, and a Protection and Biodiversity Conservation Act 1999, call to federal, state and territory governments for a environmental offsets, development of Northern national register to record all enduring documents, Australia, the Energy White Paper and Access to guardian and administration orders, wills and associat- Justice Arrangements. ed documents. ANEDO continues to be a strong network in the In August 2013, Bill Mitchell from Townsville Com- face of adversity. ANEDO meet regularly to discuss munity Legal Service and Kim Boettcher from The policy and advice matters, work cooperatively on na- Aged-care Rights Service NSW attended the United tional policy issues and, with assistance from NACLC, Nations Open Ended Working Group on Ageing have engaged in a strategic planning exercise. These (OEWGA) in New York, as representatives of NACLC. activities aim to strengthen ANEDO’s effectiveness Bill made three intervention speeches and Kim made as a national voice for public interest environmental one – a great contribution by the NACLC team in a protection and access to environmental justice. very competitive forum. Comment was made in the National Human Rights Network OEWGA Chair’s Report about the high quality of civil Amanda Alford and Dianne Anagnos, society interventions. Co-convenors In May 2014 Vivienne Campion and Kim Boettcher attended a meeting of the newly formed Global Alli- The National Human Rights Network meets once ance for the Rights of Older Persons Australia. They every two months by phone link-up and once a year in then attended a reception for the Asia Pacific Forum person at the National CLC Conference. for National Human Rights Institutions representatives The focus of the Network over the last year has at the Human Rights Commission – a brilliant net- been contributing to an update report on Australia’s working opportunity. progress towards achieving the recommendations of Another highlight of the year was Rodney Lewis, the United Nations Human Rights Council in the last author of Elder Law in Australia participating in an Universal Periodic Review (UPR). The update report OPLS teleconference in June 2014. Rodney provided included contributions from over 15 CLCs and was an interesting and lively discussion on elder abuse law prepared with the support of 64 Non-Government reform, which is an ongoing project for the Network. Organisations across Australia. OPLS is grateful for all the assistance provided Other activities over the year included: by NACLC and looks forward to the opportunity to • preparation of a letter to the Special collaborate with other NACLC Networks especially Rapporteur on Adequate Housing, informed by in furthering work at the Human Rights Council and contributions from CLCs and tenancy services OEWGA. • compiling and distributing information about proposed changes to the Racial Discrimination Act National Police Accountability Network 1975 (Cth) David Porter and Tamar Hopkins, Co-convenors • providing information and a forum for the Over the past year, National Police Accountability discussion and sharing of submissions and Network (NPAN) members have conducted systemic reports on human rights and access to justice work, and individual cases that together have a system- issues. ic effect. Some examples of this work include: The Network’s work plan for the year ahead • the reform and advocacy work on racial profiling includes contribution to Australia’s Second UPR, in Victoria, driven by Flemington Kensington submissions to the Australian Law Reform Commission CLC’s work over the past several years Freedoms Inquiry, the Australian Human Rights Com- • NPAN members in NSW have supported the High mission Rights and Responsibilities Tour and engage- Court challenge to NSW’s consorting legislation

NACLC Annual Report 2013/14 17 Network reports

• the United Nations Human Rights Committee opportunity to focus on solutions associated with also issued its findings in Horvath v Australia, RRR outreach service delivery giving an important international assessment of • travel and other costs associated with the delivery the failings of the Australian legal status quo to of outreach for rural clients, especially those in address police violence. smaller remote communities This work, over many years, is important to expand • getting specialist legal assistance to RRR areas understanding of police integrity beyond money-based and centres corruption to more prevalent issues such as excessive • accessing pro bono support. force and fabricated evidence. The Network is concerned that recent cuts to crim- Three resolutions were agreed and forwarded to inal Legal Aid funding mean that more people will be NACLC. convicted for minor charges on untested evidence. National Welfare Rights Network When based on unlawful police actions, this decreases Amie Meers, Executive Officer police accountability in Australia. The National Welfare Rights Network (NWRN) is the The expansion of mandatory sentencing regimes in peak community organisation concerned with social several Australian jurisdictions has caused an upward security law and public policy development. The trend in victim complaints: police refusing to charge Network represent CLCs and organisations whose role because they think the mandatory punishment is too is to provide information, advice and representation harsh for the circumstances – thereby punishing only regarding Australia’s social security system. NWRN the victim. NPAN members assist in engaging police to members operate in all states and territories. The fulfill their duties. NWRN also has two associate members - the Central Multiple members are also considering claims Australian Aboriginal Legal Aid Service (CAALAS) arising from police arrests relying on faulty databas- and the North Australian Aboriginal Justice Agency es. Again, the benefit of a national Network is that (NAAJA). strategies which do not work for one jurisdiction can The Network has existed for over 20 years but was be utilised successfully by other members. not separately funded until 2013-14 when NWRN NPAN remains grateful to NACLC for the support received funding from the Department of Social provided to make teleconference and face to face Services to establish a secretariat. meetings possible. The Network’s policy priorities over the past year Rural, Regional and Remote Network were focussed on ensuring an adequate income for Lee Milcherdy, Convenor unemployed people, single parents and young people, 38 solicitors, and support workers from regional, and improving the level of employment assistance to rural and remote CLC’s registered to attend the help people move into work. national RRR Network meeting at the National CLCs The NWRN appeared at, or provided, written Conference in Cairns in July 2013. Contributing to submissions to a wide range of inquiries and released great networking opportunities, a round table allowed over 19 media statements. The Network produced a everybody to introduce themselves and give a brief research paper: The impact of Rent Assistance on Hous- overview of themselves and their centres. Discussion ing Affordability for Low Income Renters: Australia. The also revolved around the challenges and frustrations Network also met with the Department of Human of being a RRR worker with a particular emphasis Services (DHS) to discuss issues raised in the paper on issues RRR centres face relating to casework and Key Income Support Issues for Aboriginal Australians in the conflict of interest. Northern Territory which was jointly produced with its Cheryl Fazzalari-Molloy led a discussion on recruit- members, associate members and Darwin Community ment and retention of CLC staff in RRR centres. Hel- Legal Services. The NWRN attended bimonthly meet- en McGowan provided the following resource details ings with the Department of Social Services and the which may help in recruiting and retaining lawyers to Department of Health Services, to provide feedback RRR services; on the impacts of the government’s policies and seek The Law Council of Australia RRR Law website improved service delivery. www.rrrlaw.com.au In 2013-2014 the government commenced a broad www.eliasrecruitment.com review into the architecture of the Australian welfare www.clc.net.au/JobAds/ system. The NWRN provided written submissions and www.sjopps.net.au/sjopps/home.asp met with the Welfare Review Taskforce. The NWRN There was also some discussion about who has the met with the Minister for Human Services and met National Broadband Network and whether it has im- numerous times with the Minister for Social Services proved service capacity through, for example, provid- on the issue of welfare reform. ing legal advices via Skype or other electronic means. Lee Milcherdy was re-elected as Convenor. Other issues RRR CLCs continue to face include: • lack of time available for regular RRR CLC’s teleconferences. These meetings provide the

18 NACLC Annual Report 2013/14 Network reports

Women’s Legal Services Australia National Youth Advocacy Network Rhonda Payget and Pauline van Adrichem, Kelly Tallon and Ahram Choi, Co-convenors Co-convenors The National Youth Advocacy Network (NYAN) met at Women’s Legal Services Australia (WLSA), is a group Miller Harris Lawyers in Cairns on 23 July 2013. The of Community Legal Centres that specialise in wom- meeting was attended by members from NSW, QLD, en’s legal issues, promotes a legal system that is safe, SA, VIC, and WA, and was convened by the National supportive, non-discriminatory, and responsive to Children’s and Youth Law Centre (NCYLC). the needs of women in accessing justice. The WLSA Participants discussed their centres’ work and sys- Coordinating Committee has representatives from temic issues in youth justice, including recent punitive each state and territory. WLSA members jointly fund developments, over-policing of particular groups of a part-time National Policy Coordinator who leads the young people, entrenchment in the legal system, legal Network’s law reform, lobbying and media activities. trends relating to parties and sexting, and the need WLSA has undertaken the following work in 2013- to provide holistic care for young people with legal 2014: problems. • submissions to both the Discussion Paper and No formal resolution was put forward to NACLC. the Draft Report, as well as giving evidence at Following the meeting, a Youth Network dropbox was public hearings across the country, in relation created for members to share resources. If you would to the Productivity Commission’s Access to Justice like to get involved in the Network, please contact Arrangements Inquiry Kelly Tallon at [email protected]. • ensuring the implementation of the National Plan to Reduce Violence Against Women and their Children 2010-2022 is adequate, timely, well-funded, independently monitored and incorporates accountability and governance mechanisms, including a submission to the consultation relating to the development of the Second Action Plan under the National Plan • joint submission with NACLC to the Senate Standing Committee on Finance and Public Administration’s Inquiry into Domestic Violence in Australia • contributions to the joint NGO Report on Australia’s Human Rights Record: An update on Australia’s progress towards implementing Universal Thank You Periodic Review - recommendations for the United NACLC thanks Ashurst for their very Nations Human Rights Council significant pro bono support this • lobbying for a focus on early intervention over year. Ashurst have provided NACLC the prioritisation of adoption where there are with expert legal advice in relation to child protection concerns drafting a new Employment Agreement • participating on the Advisory Groups of and related employment questions, and the Equality Rights Alliance (ERA) and the extensively in relation to improving the Australian Women Against Violence Alliance national professional indemnity and (AWAVA). other insurances that NACLC negotiates View the WLSA website (www.wlsa.org.au) for on behalf of CLCs. details of all members, links to submissions, media NACLC also thanks DLA Piper, releases, interviews and other information. Gilbert + Tobin Lawyers, ACON and The College of Law Sydney City for providing us with venues and in some cases catering for a number of meetings and consultation forums throughout the year.

NACLC Annual Report 2013/14 19 Treasurer’s report

he National Association of Community Legal Cen- to the national policy framework for legal assistance Ttres Inc (NACLC) has undergone unprecedented services, NACLC’s advocacy was strong and strategic, growth in 2013-14, mainly as a result of the knowmore on behalf of Community Legal Centres, and the com- service. As I wrote in last year’s Treasurer’s report: munities with whom they work. There have been significant organisational and knowmore financial implications flowing from the establishment The knowmore service accounts for the majority of the knowmore legal advisory service … Given the of revenue recognised in these financial statements. scope of this important service, it will continue to Other parts of this annual report, and other publica- have a significant impact on NACLC, which will grow tions, highlight the remarkable work of this service, considerably … [knowmore] has had (and will have) supporting and advising people considering engaging profound impacts on NACLC’s work, its finances and with the Royal Commission into Institutional Respons- its people. es to Child Sex Abuse. That growth is reflected in this year’s financial re- From a financial perspective, knowmore is a prop- port; total revenue has more than doubled (up 124%) erly funded legal assistance service, providing strong to $5,927,442. Community Legal Centres’ contribu- evidence of the types of outcomes that can be deliv- tions and other income are important contributors, ered by Community Legal Centre modes of service but it is the knowmore service that has made the most delivery. In this financial year, offices were opened in significant contribution to this growth. Melbourne, Brisbane and Perth, ensuring national This revenue growth has allowed NACLC to coverage to the many thousands of people affected by restructure for its core functions, with two new Deputy the Royal Commission’s work. As appropriate, many of Directors appointed this year to manage and lead these office establishment costs were capitalised, great- work in sector sustainability and policy and advocacy. ly increasing the value of assets recorded on NACLC’s These structural changes have allowed NACLC balance sheet. to continue, and grow, its core sector development A small project management fee is provided to and human rights advocacy work throughout the NACLC, recognising the contribution of the core year. NACLC continues to drive continuous quality NACLC staff team to knowmore’s work. With stag- improvement in community legal services through the gered office openings over the year, there was some National Accreditation Scheme, including employing variance in incurring expenses and recognising a National Accreditation Coordinator, developing and revenue. While this had consequences for NACLC’s purchasing licences to use the online self-assessment overall financial performance in 2013-14, these timing tool, and funding the development and licensing of differences will be reconciled when the service, and the Management Support Online resources. NACLC the Royal Commission, come to an end. organises a conference every calendar year. Confer- As I wrote last year, knowmore will continue to have ences provide an important opportunity to share best a significant impact on NACLC, operationally and practice in client legal services and discuss shared financially. areas of focus. NACLC’s law reform and advocacy is Conclusion impactful, practical, and presents the experiences of While recording a deficit, NACLC’s year has been Community Legal Centres and their clients to policy one of growth and development, both in its core makers and influencers. functions and in knowmore. These financial reports The financial results of these core activities report- tell a small but important part of the story of NACLC’s ed over the next few pages fail to recognise the signif- vital work, and we should acknowledge the work of its icant commitment of NACLC’s people in supporting committed staff in delivering vital services to vulnera- and leading Australia’s Community Legal Centres ble people who need legal help, and the community to provide outstanding legal services to vulnerable organisations that support them. people with legal needs. 2014-15 will be a challenging year in a dynamic This year’s audited reports recognise a $54,875 environment for legal assistance services. NACLC’s in- deficit in the organisation’s financial performance for vestment in its core work areas this year forms a strong 2013-14. NACLC’s financial position is stable (with foundation for NACLC and Community Legal Centres over $750,000 in reserves), and it was vital that this to meet those challenges. year NACLC invest in the core support services and advocacy activities Community Legal Centres expect. James Farrell With cuts announced to federal funding, and changes Treasurer

20 NACLC Annual Report 2013/14 Financial Reports

NACLC Annual Report 2013/14 21 Financial Reports

22 NACLC Annual Report 2013/14 Financial Reports

NACLC Annual Report 2013/14 23 Financial Reports

24 NACLC Annual Report 2013/14 24 Financial Reports

NACLC Annual Report 2013/14 25 Financial Reports

26 NACLC Annual Report 2013/14 26 Financial Reports

NACLC Annual Report 2013/14 27 Financial Reports

28 NACLC Annual Report 2013/14 Financial Reports

NACLC Annual Report 2013/14 29 Financial Reports

30 NACLC Annual Report 2013/14 Financial Reports

NACLC Annual Report 2013/14 31 Financial Reports

32 NACLC Annual Report 2013/14 Financial Reports

Twenty first September

NACLC Annual Report 2013/14 33 Financial Reports

34 NACLC Annual Report 2013/14 Financial Reports

NACLC Annual Report 2013/14 35 Financial Reports

36 NACLC Annual Report 2013/14 Financial Reports

NACLC Annual Report 2013/14 37 Financial Reports

38 NACLC Annual Report 2013/14 Financial Reports

NACLC Annual Report 2013/14 39 Financial Reports

40 NACLC Annual Report 2013/14 Financial Reports

NACLC Annual Report 2013/14 41 Financial Reports

42 NACLC Annual Report 2013/14 Notes

NACLC Annual Report 2013/14 43 Notes

44 NACLC Annual Report 2013/14 Contents contents About NACLC and Community Legal Centres 1 Thanks to our 2013 Conference Sponsors

Profile of CLC’s work and client demographics 2013/14 2

naclc people in 2013/14 3

convenor’s report 4

executive Director’s report 5

insurance and risk management 6

services and projects 7

community Law Australia 12

Reconciliation Action Plan (RAP) 12

the National Accreditation Scheme for CLCs 13

national CLCs Conference 2013 14

clcs’ awards 15

national Network reports 16

treasurer’s report 20

Financial reports 21

NACLC acknowledges the traditional owners of the lands across Australia and particularly the Gadigal people of the Eora Nation, traditional owners of the land on which the NACLC office is situated. We pay deep respect to Elders past and present.

Publication Details National Association of Community Legal Centres Inc PO Box A2245 Sydney South NSW 1235 Tel: 02 9264 9595 Fax: 02 9264 9594 Email: [email protected] Web: www.naclc.org.au

ABN 67 757 001 303 ARBN 163 101 737 (Incorporated in the ACT with limited liability of its members)

www.naclc.org.au @NACLCComms