Pend 5 Instructions 20191103
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Castle Lookout Apartment 8/5 Porteous’ Pend Welcome! Welcome! Welcome to our apartment in the Grassmarket! It has one of the best views of Edinburgh Castle! We are delighted that you have chosen to stay here. We have furnished and equipped the apartment with everything you need for your stay - whether it’s for two days or two months. It is our hope that you feel at home here, and ask that you look after it as you would your own home. So please have respect for both our property and our neighbours. This guide contains all the information you need to enjoy the apartment - including details about how to use the heating, wifi Internet, cooker, etc. If you have any problems with the apartment, please let us know straight away. We will then do our best to solve them as quickly as we can, letting you enjoy the rest of your stay. • Check in is from 4pm • Check out is by 11am The Important Stuff • If you are ill, and it is not an emergency, you This is the information you should never need - but can contact the NHS for further advice by it’s here in case you do: telephoning 111. They will offer advice, and may direct you to the nearest available doctor. • If there’s a fire, leave using the main door, and down the spiral staircase. If you have time, you • In a life-threatening emergency, contact the may alert the neighbours - but do not endanger emergency services. In the UK, the Police, yourself. Fire and Ambulance services can be contacted by telephoning 999. You can use • If there’s a water leak in the apartment, shut off the telephone provided in the apartment the water supply using the shut-off valve. The (located above the washing machine in the valve is located at the back of the big cupboard in the hallway. large cupboard), any mobile phone, or there is a public telephone in the Grassmarket. • If there’s a water leak from the loft, please contact us as soon as you can. • The telephone provided in the apartment requires power and Internet. If either have • If the electricity supply is interrupted, check failed, it will not work. that the RCD trips on the distribution board have not activated. The distribution board is • If you are summoning emergency help, or if located high on the wall above the door on the you are reporting an emergency, you will inside of the big cupboard (with the washing need to quote the full postal address of the machine). A one-off trip may be nothing to apartment: worry about (a so-called nuisance trip). Repeated trips may be a cause for concern, 8/5 Porteous’ Pend and you should contact us. 25 Grassmarket Edinburgh EH1 2HP Contacting Us Please be aware that a call to us may be routed If you have a non-urgent need to contact us, just either directly to us, to an assistant or to a use the facility provided by the booking method messaging service - but be assured that your call that you used to reserve the apartment. will reach us, and that we will respond. To contact us in an emergency, or to report an If you need us to call you back, please let us know urgent problem, you can reach us by telephone how we can contact you. on: 0131 516 6400. You can use a mobile phone, or there is a public telephone located in the Grassmarket. Connectivity Television You’ll find a television in the living room. The WiFi Internet television receives Freeview. The apartment has WiFi internet for your use. From time-to-time, Freeview will alter the television channels that are available. If this happens when You should not attempt to either change the you are staying, please just follow the on-screen settings of any network equipment, connect to instructions and re-tune. any admin controls, or reset any device. Telephone If you have a problem with the internet, please ask for help. If you try and fix a problem yourself, you The telephone is provided to communicate with us or to call the emergency services, and is not for may cause the system to malfunction. any other use. You can connect to the access point from any WiFi The telephone requires power and internet. If device. Look for the wireless network: either have failed or are disconnected, it will not work. • name (SSID) : Mercury • password: icanseethecastle! Please do not disconnect the power from the telephone, and please do not remove or re- On connecting to the WiFi, you will be required to patch the cables connecting it to the internet accept terms and conditions. Most devices will access point. automatically present a page for you to do this. If that doesn't happen, simply attempt to browse to any web page on your favourite browser. shouldn’t go down the toilet. That includes The Building nappies, baby wipes and sanitary items. Sash Windows In addition, please avoid putting things down the There are two windows in the apartment. They are kitchen sink that might block the drains - for sash windows, and the bottom sash of both can example, left-over food, or oil. be opened for ventilation. Bins • Take care when opening and closing the sash Please use the bins in the apartment for your windows. Like all sash windows, they can be stiff, and can sometimes be difficult to move. rubbish. When the bins get full, the rubbish must Take care not to trap your fingers when be emptied into a specific bin outside. This is opening or closing the windows. because our rubbish is classified as "commercial waste", and cannot be placed in "domestic" bins. • If you have children with you, take particular care that they are not able to climb near the If you are staying with us for only a few days, then windows, and we recommend that you open you probably will not need to empty the bins. the windows only a very small amount. Simply leave the rubbish in the apartment, and we • Both windows have devices (hinged catches) will take care of it. on their left sides that prevent wide opening. If you do need to put the rubbish out, then our bin • It is a very long way down, and the street is is provided by a company called "Tartan Waste". It directly below. Do not allow anyone or is labelled "8/1", and you will find it in the pend. anything to fall out. You need a special key to unlock the bin. The key Toilet and drains is large, and lives on the main table in the lounge. Please remember that the drains in this part of Please re-lock the bin after you have used it! - and Edinburgh have been here for a very long time, so be sure to return the key to its correct place. please don’t put things down the toilet that The system will maintain the new temperature until Creature Comforts the next programmed time, at which point the Heating target temperature will revert to the programmed The apartment is equipped with electric central temperature. heating. The heating is controlled by the A rotating symbol is displayed on the thermostat thermostat in the front room. There are radiators in screen when it is requesting heat from the system. each room. Other than pressing the up or down arrows to The thermostat is programmed to keep the temporarily adjust the temperature, please do not apartment at 21oC / 70oF in the mornings and attempt to re-programme the thermostat, and evenings, and at 19oC / 66oF during the day and please do not attempt to adjust the heating system overnight. in the big cupboard. If you need to adjust the temperature, press the up If you attempt any re-programming or adjustment, or down arrows on the thermostat. you may cause the system to malfunction, and you will cause the system to behave unexpectedly for the next person to stay in the apartment. T h e t h e r m o s t a t w i l l normally display the If you need help using the system, or if there current temperature of the seems to be a problem, please contact us. apartment in Degrees Celsius. If you press the up and down arrows, a new temporary target temperature will be shown briefly, and the heating system will then work to achieve that temperature. Hot Water The hot water tank and its immersion heater The hot water in the apartment is provided using a supply all the hot water for the kitchen sink, the system that is very common in the UK - but maybe bathroom sink and the shower. it’s a little different to systems that you’re used to. The most important things to understand are: Please take a moment to understand how it works. • The hot water is not “infinite”, and it’s not “on There is an insulated hot water tank in the big demand”. It has to be heated in the tank in cupboard. The water is heated using an electric advance of you needing to use it. immersion heater - just like the heating element in • The booster switch does not make the water an electric kettle. immediately hotter. If there is no hot water left The immersion heater is activated every morning in the tank, then typically you will need to wait and evening on a timer, and should heat up about half an hour after activating the booster enough water for a day’s normal use - including a switch before there is enough hot water for you to take a hot shower.