Porteous Instructions 20210605
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Castle View Apartment 8/1 Porteous’ Pend Welcome! Welcome! Welcome to our apartment in the Grassmarket! It has one of the best views of Edinburgh Castle! We are delighted that you have chosen to stay here. We have furnished and equipped the apartment with everything you need for your stay - whether it’s for two days or two months. It is our hope that you feel at home here, and ask that you look after it as you would your own home. So please have respect for both our property and our neighbours. This guide contains all the information you need to enjoy the apartment - including details about how to use the heating, wifi Internet, cooker, washing machine etc. If you have any problems with the apartment, please let us know straight away. We will then do our best to solve them as quickly as we can, letting you enjoy the rest of your stay. • Check in is from 4pm • Check out is by 10am Aileen and Simon located on the wall above the door to the The Important Stuff washing machine cupboard. A one-off trip may be nothing to worry about (a so-called nuisance This is the information you should never need - but trip). Repeated trips may be a cause for it’s here in case you do: concern, and you should contact us. • If there’s a fire, leave using the main door, and • If you are ill, and it is not an emergency, you down the spiral staircase. If you have time, you can contact the NHS for further advice by may alert the neighbours - but do not endanger telephoning 111. They will offer advice, and yourself. may direct you to the nearest available doctor. • If you think you can smell gas, shut off the gas • In a life-threatening emergency, contact the supply using the big lever valve located above emergency services. In the UK, the Police, the inside of the main door to the apartment. Fire and Ambulance services can be Open all the windows. Do not operate any contacted by telephoning 999. You can use electrical equipment, and contact the gas the telephone provided in the apartment or company using the telephone number written any mobile phone. on the gas meter. • If there’s a water leak in the apartment, shut off • The telephone provided in the apartment the water supply using the shut-off valve requires power and Internet. If either have located in the wardrobe in the bedroom. failed, it will not work. Remove the corner box, and locate the main • If you are summoning emergency help, or if shut-off valve inside. you are reporting an emergency, you will • If there’s a water leak from upstairs, alert our need to quote the full postal address of the neighbours as soon as you can, and then apartment: contact us. 8/1 Porteous’ Pend • If the electricity supply is interrupted, check 25 Grassmarket that the RCD trips on the distribution board Edinburgh have not activated. The distribution board is EH1 2HP only for contacting us, or the emergency services. Contacting Us. The telephone requires power and internet. If either have failed or are disconnected, it will not If you have a non-urgent need to contact us, just work. use the facility provided by the booking method that you used to reserve the apartment. Please be aware that a call to us may be routed either directly to us, to an assistant or to a To contact us in an emergency, or to report an messaging service - but be assured that your call urgent problem, you can reach us by telephone will reach us, and that we will respond. on: 0131 516 6400. If you need us to call you back, please let us know You may use the telephone provided, or your own how we can contact you. mobile phone. The telephone that we provide is Connectivity Television You’ll find a television in the living room. The WiFi Internet television receives Freeview. The apartment has WiFi internet for your use. From time-to-time, Freeview will alter the television channels that are available. If this happens when You should not attempt to change the settings you are staying, please just follow the on-screen of any network equipment, access any admin instructions and re-tune. controls or pages, physically connect to any equipment using a cable, or reset any device. Telephone The telephone is provided to communicate with us If you have a problem with the internet, please ask or to call the emergency services, and is not for for help. If you try and fix a problem yourself, you any other use. may cause the system to malfunction. The telephone requires power and internet. If You can connect to the access point from any WiFi either have failed or are disconnected, it will not device. Look for the wireless network: work. • name (SSID) : Apollo Please do not disconnect the power from the • password: icanseethecastle! telephone, and please do not remove or re- On connecting to the WiFi, you will be required to patch the cables connecting it to the internet accept terms and conditions. Most devices will access point. automatically present a page for you to do this. If that doesn't happen, simply attempt to browse to any web page on your favourite browser. You must not use the Internet connection for any unlawful or antisocial purpose. If you press the up and down arrows, a new Creature Comforts temporary target temperature will be shown briefly, and the heating system will then work to achieve Heating that temperature. The flat is equipped with a gas fired combi boiler. for heating and hot water. It is located in the The system will maintain the new temperature until cupboard in the bedroom next to the window. the next programmed time, at which point the target temperature will revert to the programmed The flat is very warm, and is heavily insulated. The temperature. heating is controlled by the thermostat in the front room. There is a radiator in each room, and a towel A rotating symbol is displayed on the thermostat radiator in the bathroom. screen when it is requesting heat from the system. The thermostat is programmed to keep the Other than pressing the up or down arrows to apartment at 21oC / 70oF in the mornings and temporarily adjust the temperature, please do not evenings, and at 19oC / 66oF during the day and attempt to re-programme the thermostat, and overnight. please do not attempt to adjust the heating system. If you attempt any re-programming or adjustment, If you need to adjust the you may cause the system to malfunction, and you temperature, press the up will cause the system to behave unexpectedly for or down arrows on the the next person to stay in the apartment. thermostat. If you need help using the system, or if there seems to be a problem, please contact us. The thermostat will normally display the current temperature of the apartment in Degrees Celsius. Hot Water Please do not turn the 0-6 knob on the boiler. Hot water is on-demand. Just turn on a hot tap (or Please leave it set at 1.5. the shower), and hot water will flow within about Please leave the radiator valves set to “3”, and 20 or 30 seconds. don’t adjust the valves on the towel radiator in the If there seems to be a problem with either the hot bathroom. water or the heating, check the controls on the There is a Carbon Monoxide alarm in the bedroom. boiler. We don’t want you to be cold, but please Check that the hot water control for the boiler is remember that fuel is very expensive. Please don’t turned on, by repeatedly pressing the hot water try and over-ride the heating controls, or leave the “select” button until “on” is indicated. heating on when the windows are open. Reasonable use of fuel is included in the cost of your stay. Shower The shower works on-demand. • Turn the knob on the left to start the shower. Be sure to turn the knob fully on. If you don’t, then the shower may intermittently run cold. • Turn the knob on the right to adjust the temperature. Check that the heating control is on, by repeatedly pressing the select button until “on” is indicated. When in “on” mode, the boiler is controlled by the thermostat. Eating In Microwave Hob For basic operation: • Turn time knob for desired time • Then press 'start'. The microwave is a relatively high power model, and you should select cooking times appropriately - but always check that food is properly cooked before consuming. Shopping There is a Sainsbury’s supermarket just a couple of If you can't seem to make the hob work, then it minutes up the road. Walk out of Porteous’ Pend, and on to the Grassmarket. Turn left, and walk up is probably locked. Read on... the gentle hill. • Press and hold button [1] to turn the hob on. By law, Sainsbury's will charge you for a plastic • Press buttons +/- [8] to adjust temperature. bag - so take your own! • If the display [4] shows L, the panel is locked. Press and hold button [2] to unlock. Oven • Use the knob on the left to select function (grill or oven). • Use the knob on the right to select temperature. Bins Washing Machine If you are staying with us for only a few days, then The Washing machine is located in the hall you probably will not need to empty the bins.