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Winning Ways Winning ways The Abellio Achievement Awards Raising standards Sharing best practice in maintenance and repair The wider picture Local transport authorities share their vision magazine No.1 For employees and stakeholders of Abellio / December 2013 2 THE ABELLIO WAY MAGAZINE COLUMN CONTENTS First edition Hello everyone and welcome to the first edition of The Abellio Way Magazine, our magazine for employees and stakeholders across 3 BRAND NEW! THE ABELLIO Abellio’s European network. ACHIEVEMENT AWARDS This magazine embodies all that the Nominate your team, Abellio Way stands for and its importance your colleagues or even yourself! for our business and our customers. It reflects Abellio’s commitment to sharing best practice, innovation and excellence. 4 ON THE ROAD WITH It also aims to strengthen the connections CEO JEFF HOOGESTEGER between colleagues and stakeholders. This connection is extremely important Exploring opportunities because dialogue and partnership are regardless of shape or size the core elements for sustaining healthy and successful relationships. I hope this new magazine will demonstrate that 5 OUR PEOPLE importance. Meet Lenneke Wester, Qbuzz So what does society expect of Abellio and its family of businesses? In many ways the answer is simple: we are expected to facilitate. Constantly asking ourselves this ensures that Abellio 6 THE GatherING focuses every day on the changing expectations of society. Responding to Best practice workshop these expectations requires genuine Maintaining Excellence people, innovative in spirit and dedicated to a positive future for passenger transport. This is the Abellio Way: beyond a-to-b. Right now we serve over 1.2 million people every day, and we are hard at 10 CONVERSATION WITH work on innovative and improved staKEHOLDERS services such as Bike&Go, Fixing the Link David Brown (Merseytravel in Liverpool) and MtoGo. It is our ambition to bring and Henrik Dagnäs (Skånetrafiken in these new initiatives to our customers in the UK, Germany, Scandinavia and the the Swedish county of Skåne) Netherlands. We look forward to telling you more about it through The Abellio Way … 8 MEANWHILE BACK at Magazine. News from our OpCo’s Enjoy! 12 MY ABELLIO WAY Jeff Hoogesteger Abellio Group Chief Executive Officer COLOPHON The Abellio Way Magazine The Editorial Team Dirksen, Kasper Dudzik, Printed by Number 1 - December 2013 Ed Coumans, Yvonne Mulder, iStockphoto, Merseyrail, Mediacenter, Rotterdam Published by Abellio Group Wies Peters, Dirk van Sambeeck, Merseytravel, Jurjen Poeles, Rose Teunissen (editor-in-chief), Simon Rawles, Aubrey Wade All rights reserved. P.O. Box 2025 Roel Willems, Walter Withagen Editing and design Reproduction in whole or in 3500 HA Utrecht Images Gloedcommunicatie, Nijmegen part without written permission The Netherlands Mieke Dijkman, Christiaan is strictly prohibited. ISSUE 1 – DECEMBER 2013 3 And the winner is … We are in a service business and as such, it is the contribution of all our people that ultimately makes the difference in everything we do. Whether it is dealing directly with passengers who need special assistance or making sure the trains or buses are clean and running on time, we are all a vital part of the Abellio Way. To recognise the people who go the They will be required to make a short extra mile in living and breathing our (60-90 second) video to explain their core values and in improving our entry by 14 February 2014. This performance in the areas that matter video can be as creative as you like most – whether in our head office or and hints and tips for this will be in our operating companies (OpCos) provided if needed. Do not bother – we are launching the Abellio too much about acting, editing or Achievement Awards. music. There’s no need to come up “These awards are a great way to with a million dollar Oscar winner. highlight the work of the individuals Simply use your mobile phone or and teams who deserve special handy cam to shoot your film. recognition”, says George Barron, the Executive Board member champion- Why Enter? ing the Awards. “I encourage The awards process has been everyone to look at the nomination designed to benefit individuals and forms and see how they, their team Abellio. We recognise excellent or colleagues can take the first step people and teams and this helps drive to becoming an Abellio Achievement a culture of excellence in everything Award winner. It would be particu- that we do. larly great to have international Not only will winners receive a representation at the Awards Dinner.” prestigious award, they will each receive a gift experience voucher How to Enter worth up to £350 (to a maximum of The Abellio Achievement Awards are £1,750 for the team entry). open to all Abellio and Abellio OpCo And even being a finalist brings its employees. You can complete a own rewards. All finalists will receive nomination form for yourself, for your an all-expenses paid trip to the Abellio team or for a colleague. The deadline Achievements Awards Dinner on 12 for receipt of entry nominations is 8 March 2014 at Shrigley Hall, Cheshire, January 2014. England. The Abellio Way Steering group with representation from across the Download an entry form from your local Abellio Group will be the judging intranet or ask your line manager for an panel. Three finalists will be chosen entry form. in each category by 16 January 2014. Award Categories The Abellio Achievement Awards have • The Abellio Way – Areas of Excellence Award been launched to underpin the Abellio • Bringing the Abellio Values to Life Award Way of working and recognise excellence • Abellio Innovator of the Year Award throughout the company • Abellio Leader of the Year Award • Abellio Team of the Year Award • Abellio Employee of the Year Award 4 THE ABELLIO WAY MAGAZINE ON THE ROAD with Abellio Group CEO Jeff Hoogesteger Origin Half Dutch, half South Africa Background Customs & Transport Law, international logistics Personal goals Staying fit and healthy Frequently travels by Trains and airplanes Enjoys Being with his family but also studying at London Business School (Executive MBA) Spare time Mountain biking, watching rugby, scuba diving ’We will explore opportunities of any size or shape’ Abellio is well underway to becoming in several regions, such as Nordrhein- ourselves a convenience provider or lifestyle a major competitor in the liberalised Westfalen and Saale-Thüringen-Südharz. facilitator. Concepts like Fixing the Link, railway market. CEO Jeff Hoogesteger, We are also preparing bids for two new Mtogo and Bike & Go are results of that. in Hagen Central Station for a meeting UK rail franchises, Thameslink and Essex Our solutions are not simply profit driven, with the board of Abellio Deutschland, Thameside. The latest news is that Abellio but aim to serve client needs, both passen- shares his vision on trends, values and has been shortlisted to bid for the ScotRail gers as well as the tendering authorities. ambitions. franchise. This is fantastic news and This represents a major opportunity for us represents a tremendous opportunity for to be different from other train operating What is the current status of public Abellio. In Sweden, although we have not companies and we build on it by sharing transport markets? “The liberalisation got any operations yet, we are preparing best practice to expand the value for money of the European market will continue. As to prequalify and bid for franchises in cities we can offer.” stated in the 4th EU Railway Package, core such as Gothenburg. Our aim is to improve network activities will be tendered through operational excellence in all of our existing Abellio greatly respects the value of the public transport procurement process. businesses and optimise multi-modal, knowledge. “Knowledge is key in our We focus on the liberalised countries in door-to-door offerings.” business. Therefore, we truly believe in best which we are able to compete on a level practice sharing in all kinds of fields, ranging playing field: the UK, some states of This door-to-door thinking is a big thing from safety to innovation. The Abellio Way Germany, Sweden and the Netherlands. for Abellio. “Of course. Passengers travel provides the framework for this extensive We do that with determination: we have from door to door, rather than from station knowledge sharing programme. Since we exchanged our bid-to-learn attitude for one to station. Their journey goes beyond a-to-b. work in a bid-to-operate market, we of bid-to-win. And with the result that in With our portfolio we are able to combine exchange best practices between all our Germany we recently won five of seven modalities, retail and station development operating companies. This makes for an bids. We are now expanding rail operations into one service concept. We consider entrepreneurial and very transparent ISSUE 1 – DECEMBER 2013 5 Abellio is a melting pot of people from a diverse range of cultures and backgrounds. That helps make Abellio unique. Meet our people! What is the closest deadline you are trying to meet? our “On 2 May 2013 our company was granted the concession for bus and people tram services in the Utrecht region. Great news, but we immediately had to set up a mobilisation team to get Who: Lenneke everything up and running before 8 Wester December 2013, when our service would Job description: become effective. We had to inform and Project team train personnel, order buses, schedule member in the services, design uniforms and refurbish field of Travel offices. A lot of work in a short time span, information, but we did it thanks to an amazing team Marketing & of professionals.” Communications at Qbuzz Your specific responsibilities? Workplace: “My job covers travel information, marketing Utrecht, and communication.
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