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Annual Return 2019 5 MB Network Rail Infrastructure Limited Annual Return 2019 © Network Rail Limited copyright 2019 The text of this document may be reproduced free of charge in any format or medium provided that it is reproduced accurately and not in a misleading context. The material must be acknowledged as Network Rail Limited copyright and the document title specified. Where third party material has been identified, permission from the respective copyright holder must be sought. Any enquiries related to this publication should be sent to us at [email protected] You can download this publication from www.networkrail.co.uk Network Rail Annual Return 2019 Contents Annual Return 2019 .............................................................................................................................................................. 2 Introduction ....................................................................................................................................................................... 2 Putting Passengers First ................................................................................................................................................... 2 Delivery Plan ..................................................................................................................................................................... 3 Preparing for CP6 ............................................................................................................................................................. 3 Company Matters.............................................................................................................................................................. 3 Scorecards ........................................................................................................................................................................ 4 National Scorecard ................................................................................................................................................................ 5 Scorecard Definitions ........................................................................................................................................................ 6 Safety ................................................................................................................................................................................ 7 Train Performance ............................................................................................................................................................ 8 Financial Performance .................................................................................................................................................... 11 Investment ...................................................................................................................................................................... 11 Asset Management ......................................................................................................................................................... 13 Locally Driven Measures ................................................................................................................................................. 19 Customers and Communities .......................................................................................................................................... 19 Sustainable Development ............................................................................................................................................... 20 CP6 Preparedness.......................................................................................................................................................... 22 Route Comparison Scorecard ............................................................................................................................................. 24 Scotland .............................................................................................................................................................................. 25 Anglia .................................................................................................................................................................................. 28 London North Eastern & East Midlands .............................................................................................................................. 31 London North Western ........................................................................................................................................................ 34 South East ........................................................................................................................................................................... 38 Wales and Borders .............................................................................................................................................................. 43 Wessex ............................................................................................................................................................................... 47 Western ............................................................................................................................................................................... 51 Freight and National Passenger Operators ......................................................................................................................... 55 System Operator ................................................................................................................................................................. 58 Contact us To contact us about a safety concern, general queries or to make a complaint about one of our managed stations, please visit our website or call our 24 hour national helpline: 03457 11 41 41 Our website also provides guidance on activating Type Talk facilities and live chat. If you would like to access more information about Network Rail, please visit the transparency page of our website, or contact us at: Email [email protected] or: Post Network Rail, Freedom of Information 1st Floor Willen, Area C The Quadrant:MK Elder Gate Milton Keynes MK9 1EN If you have any questions about the Annual Return please email: [email protected] 1 Network Rail Annual Return 2019 Annual Return 2019 The Annual Return is the formal means by which we scale of disruption to large numbers of passengers that report on our progress in delivering the Control Period 5 it did. Network Rail has responded to the investigation’s (CP5) outputs that were established by the Office of Rail recommendations. and Road (ORR) in its Final Determination. The Annual Network Rail has failed to deliver its performance targets Return follows the format agreed with the ORR and is during CP5. This resulted in Network Rail receiving a prepared in accordance with our Network Licence. provisional order from the ORR in November 2018. Our The Annual Return 2019 reports on our performance response was submitted to the ORR in February 2019. It between 1 April 2018 to 31 March 2019. It reports on our described our assessment of the underlying causes of key activities through the year and includes commentary the deterioration in performance and set out our plan to on our national, route and System Operator (SO) address this, including a broad range of activities to scorecards which set out performance and delivery drive continuous and sustainable improvements in targets for the year. performance, in close collaboration with train operators and other stakeholders. In April 2019, the ORR To support this document, we have published Annual published its decision, indicating that the obligations of Return data tables, which present an ongoing record of the provisional order had been satisfied and that there our stewardship of the rail network. was no breach of our Network Licence. This is subject to More detail on our financial performance can be found in delivery of the activity set out in our report, and we will our Annual Report and Accounts and our Regulatory provide the ORR with quarterly progress reports. Financial Statements. We delivered an ambitious programme of renewals and Introduction investment in new infrastructure, which provided passengers with new and improved services that are We describe our overall performance below in the less crowded and more frequent. Fiscal discipline has context of our national scorecard, which provides a vastly improved, with the company remaining within our balanced picture of how we have performed across all funding envelope. In February 2019 Network Rail the scorecard areas including safety, financial successfully completed the sale of its commercial estate performance, investment, asset management, train business – a portfolio of 5,200 properties in England & performance and locally driven measures. A guide to our Wales. The sale generated £1.46 billion that will help scorecards can be found on page 4. fund the railway upgrade plan, which is improving and Sadly, there were two contractor fatalities during growing the rail network for the benefit of taxpayers, 2018/19, one at Bearsden station (Scotland) and the passengers and the wider UK economy. other at Stoat’s Nest Junction (Surrey). On 3 July 2019, We need to improve the service we provide to the before the publication of this report,
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